HP DeskJet 200cci, DeskJet 420 User Guide

HP DeskJet 420 Series Printer

User’s Guide

English

Acknowledgments

Microsoft is a U.S. registered trademark of Microsoft Corporation.

Windows is a trademark of Microsoft Corporation.

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Print History

Edition 1 – October 1998

Table of Contents

Getting Started

Packing List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

STEP 1: Connecting the Power Adapter . . . . . . . . . . . . 2

STEP 2: Connecting the Parallel Cable . . . . . . . . . . . . 2

STEP 3: Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

STEP 4: Installing an Inkjet Print Cartridge . . . . . . 3–4

STEP 5: Installing the Printer Software . . . . . . . . . . 4–5

Finding the HP Printer Setup Box . . . . . . . . . . . . . . . . . 5

Getting the Most Out of Your Printer

Loading Other Size Paper. . . . . . . . . . . . . . . . . . . . . . . . 6

Loading Envelopes, Labels, and Thick Paper. . . . . . . 6

Changing Inkjet Print Cartridges. . . . . . . . . . . . . . . . . . 7

Using the Inkjet Print Cartridge Storage Container

. . 7

Printing in Color and Grayscale . . . . . . . . . . . . . . . . . . 8

Solving Problems

Problem-Solving Guidelines . . . . . . . . . . . . . . . . . . . . . 8

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . 8

When the Printer Does Not Print . . . . . . . . . . . . . . . . . . 9

When the Lights Blink . . . . . . . . . . . . . . . . . . . . . . . . . . 10

When Paper Is Jammed in the Printer . . . . . . . . . . . . . 11

When Paper Is Not Loading. . . . . . . . . . . . . . . . . . . . . . 12

When the Print Quality Is Not Satisfactory. . . . . . . 12–13

When the Ink Nozzles Are Clogged. . . . . . . . . . . . . . . 13

Appendices

HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

HP Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . 17–18

Printing from DOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

HP Limited Warranty Statement. . . . . . . . . . . . . . . . . . 21

Getting Started

Packing List

1. HP DeskJet 420 series printer

2. Packing tape

3. Color inkjet print cartridge

4. User’s guide

5. Power adapter

6. Printer software diskette

7. Print cartridge storage

container

Printer Features

1. Power button ( )

2. Paper Feed button ( )

3. Change Cartridge button ( )

4. Paper size selector (A4/LTR)

5. Paper width guide

6. Paper separator

7. Paper tray

8. Print cartridge holder

9. Envelope lever ( / )

10. Printer door

11. Power socket

12. Manual feed slot

13. Cable track

14. Parallel port

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STEP 1: Connecting the Power Adapter

1. Plug the power adapter connector firmly into

the printer’s power socket.

2. Plug the other end of the power adapter cable into a grounded electrical outlet.

3. If the electrical outlet is on the same side as the parallel port on the printer, fit the power cable into the cable track so that the power cable is neatly housed in place.

STEP 2: Connecting the Parallel Cable

1. You must purchase separately a parallel

cable to connect your printer to your computer. Use any high-quality parallel printer cable, or order HP part no. C2950A or C2951A from your local HP dealer.

2. Make sure the printer and the computer are turned off.

3. Remove the parallel port cover from the printer.

4. Connect the printer end of the parallel cable firmly to the parallel port on the printer. (Refer to the user’s guide for your computer to find the parallel port on your computer.)

5. Snap both clips into the notches on the connector.

6. Replace the parallel port cover and align the cable in the notch.

7. Connect the computer end of the parallel cable to the parallel port on your computer and tighten the screws on the connector.

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STEP 3: Loading Paper

The HP DeskJet 420 series printer prints on plain paper and other paper types. Most plain paper used for photocopying yields good results. See page 17, “Recommended Printable Weight,” for information on other paper types you can use. See also page 6 for information on loading other size paper, envelopes, labels, and thick paper.

1. Remove the packing tape to release the paper tray.

2. Open the paper tray.

3. Extend the paper tray to the appropriate mark

(US Letter or A4) for the paper size you are using.

4. Switch the paper size selector to match the paper you are using

(LTR

A4).

5. Insert a stack of paper squarely into the paper

tray, print side down, until it can go no farther.

Note: If you are loading letterheads or HP transparencies,

insert them print side down, with the top of the page going into the printer first.

6. Move the paper width guide so that it presses lightly against the paper stack.

STEP 4: Installing an Inkjet Print Cartridge

Note:

Use one of the following inkjet print cartridges. You can use only one of these at one time.

Tri-Color HP51625A (supplied with printer)

Large Black HP51626A (optional)

Black HP51626G (optional)

1. Press the Power button ( ) to turn the printer on.

2. Open the printer door.

CAUTION: The star wheels on the printer door have sharp edges. Make sure your hand does not come in contact with the star wheels.

3. Remove the inkjet print cartridge from its box.

4. Gently remove the

tape(s) covering the ink nozzles. Be careful not to touch the ink nozzles or the copper contacts.

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Sharp edges

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5. Insert the inkjet print cartridge into the holder at

an angle such that the green top is tilted toward you.

The arrow on the top of the inkjet print cartridge should be pointing toward the inside of the printer.

6. Push the green top in until the inkjet print

cartridge snaps into place.

7. Close the printer door.

8. Press the Change Cartridge button ( ).

Note: If you did not install a recommended inkjet print

cartridge, the print cartridge holder will move back to the loading position, and the Change Cartridge light will continue to blink.

CAUTION: The ink in the inkjet print cartridge has been carefully formulated by Hewlett-Packard to ensure superior print quality and compatibility with your printer. Damage to the printer or the inkjet print cartridge resulting from modifying or refilling the inkjet print cartridge is not the responsibility of Hewlett-Packard.

STEP 5: Installing the Printer Software

In a Windows Environment

To install the printer software, first refer to page 17, “Hardware Compatibility” for hardware requirements.

Note: The HP DeskJet 420 series printer is not supported

in network configuration.

Before you can use your printer, you must install the printer software.

1. Perform all procedures given earlier in this section.

2. Turn on the printer, then turn on the computer.

3. Close any screen saver or other software

programs that are open and running in the background on your computer. To close software programs, follow these steps:

• For Windows 95 or 98 – Right-click the software program’s name or icon on the taskbar. Select Close. Repeat these steps for each open software program, except Windows Explorer.

• For Windows 3.1x – While holding down the Alt key, press the Tab key to locate an open software program. When you locate an open software program, release both keys. In the File menu, select Exit. Repeat these steps for each open software program, except Program Manager.

Windows 95 or 98:

To install the Windows 95 or 98 printer software, use the following procedure:

1. Start Microsoft Windows 95 or 98.

2. Windows should recognize the attached

printer as a newly added piece of hardware and walk you through the installation instructions. If a screen with instructions does not appear, do the following:

3. Click on the Start button.

4. Choose Settings in the Start menu.

5. Click Printers in the Settings menu.

6. Double-click Add Printer in the Printers

window.

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7. Follow the Wizard instructions that appear on

the screen.

8. Choose Local Printer.

9. Click Have Disk.

10. Insert the HP DeskJet Printer Software disk 1

into the disk drive of your computer.

11. Select the disk drive and click OK.

12. Click on the appropriate HP DeskJet 400

Series language and click Next

13. Select the port to which the printer is attached

and click Next

14. Finish answering the install Wizard questions.

Note: You must restart Windows to initialize the printing

software. Until Windows is restarted, the printer will not perform as expected.

Windows 3.1x:

To install the Windows 3.1x printer software, use the following procedure:

1. Start Microsoft Windows and ensure no

Windows applications are running.

2. Double-click to open the Main program group

in the Program Manager window.

3. Double-click the Control Panel icon.

4. Double-click the Printers icon.

5. In the Printers dialog box, click Add

6. Make sure that Install Unlisted or Updated

Printer is selected in the List of Printers area in

the Printers dialog box.

7. Click Install.

8. Insert the HP DeskJet Printer Software disk 1

into the disk drive of your computer.

9. In the Install Driver dialog box, type A:\ and

click OK.

10. In the Add Unlisted or Updated Printer dialog

box, click the appropriate HP DeskJet 400 Series language.

11. Click OK.

Note: You must restart Windows to initialize the printing

software. Until Windows 3.1x is restarted, the printer will not perform as expected.

DOS Printing

Note: You do not need to install the DJPMenu software if

you are printing from your Windows applications.

Use the DJPMenu software to define or change the settings on the DeskJet 420 series printer if your DOS applications do not allow you to do so.

Note: The DJPMenu software requires that your printer is

connected directly to the parallel port of your computer. Refer to page 17, “Hardware Compatibility” for hardware requirements.

1. Insert disk 1 the HP DeskJet Printer Software

disk into drive A.

2. At the DOS prompt (C:\>), type A:\INSTALL

and press ENTER.

3. Follow the instructions on the screen.

4. To run the DJPMenu software, type

C:\DESKJET\DJPMENU at the DOS prompt.

5. For more updated information on the

DJPMenu software, please refer to the file C:\DESKJET\DJPMENU.TXT that you have just installed.

Selecting a printer software for the HP DeskJet 420 series printer in each DOS software program that you use ensures the best support for your printer. If the printer software for the HP DeskJet 420 series printer is not available within your program, select the printer software for the HP DeskJet 500C printer.

See page 19 for more information about printing from DOS.

Finding the HP Printer Setup Box

You can control the printer through your software program and the printer software you installed on your computer. To find the HP Print Setup box:

From your software program, try this:

1. In the File menu, select Print.

2. Click Properties. (Clicking Options at this

point won’t get you there.)

3. If you still don’t see the box, click Setup or

Options.

Or try this:

1. If you don’t see a Print option in the File

menu, click Printer Setup or Print Setup.

2. Then click whichever button you see: Setup or

Options.

Getting the Most Out of Your Printer

Loading Other Size Paper

Legal, Executive, and B5 size paper must be fed into the printer manually, one by one, from the back of the printer. See page 18, “Printable Paper Sizes” for the paper sizes that you can print.

Note:

If you are loading letterheads or HP transparencies from the back of the printer, insert them print side up, with the top of the page going into the printer first.

1. Ensure that you have selected Manual Feed in the Printer Setup dialog box.

2. Open the paper tray.

3. Align the paper against the molded line on the

manual feed slot (on the back of the printer). Insert the paper until the printer pulls the paper in.

4. Select Print in the File menu and print your document.

Loading Envelopes, Labels, and Thick Paper

Envelopes, labels, and thick paper must be fed into the printer manually, one by one and print side up, from the back of the printer. See page 18, “Printable Paper Sizes” for the envelope sizes that you can print.

1. Ensure that you have selected Manual Feed in the Printer Setup dialog box. (See page 5, “Finding the HP Printer Setup Box.”)

2. Open the paper tray.

3. Open the printer door and switch the envelope

lever ( / ) to Envelope ( ). Then close the printer door.

4. Align the envelope, label, or thick paper against the respective molded lines on the manual feed slot. Insert the envelope, label, or thick paper until the printer pulls it in.

5. Select Print in the File menu and print your document.

Note: Remember to switch the envelope lever to paper

()after you have finished printing envelopes, labels, or thick paper. For optimal print quality, ensure that the envelope lever is adjusted according to what you want to print.

LTR

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