HP Designjet 5100 User's Guide

HP Designjet 5100 printer

Customer Reference Guide

More Information

You can find more about the following topics on the Using Your Printer CD:

 Printing materials and their characteristics  Animations of loading materials and installing ink supplies  More about solving problems  Page formatting  Printer configuration and maintenance  Functional specifications  A glossary of terms and a comprehensive index

There is also more information available from the following sources:

 The WebAccess tool, for information about your printer status, technical

support, on-line documentation, etc.

 HP Designjet Online (http://www.designjet.hp.com) for the latest product

information, including on-line documentation and application notes for leading GIS software

 The setup instructions that came with your printer

HP Designjet 5100 printer Customer Reference Guide

Table of Contents

1. Use the front panel

2. Load and unload material

3. Maintain the ink system

4. Manage the prints

5. Front-panel messages

6. Troubleshooting image quality

7. Troubleshooting the ink supply

8. Troubleshooting print material jams

9. Legal and service information

HP Designjet 5100 printer Customer Reference Guide

Use the front panel 1

Functional areas 1-2

The navigation keys 1-2 Display screens 1-3 Action keys 1-4 Status lights 1-4 Sleep mode key 1-5

Print mode selection 1-5

Selecting production mode 1-6

Internal prints 1-7

Print the configuration 1-7 Menu print 1-7

Front-panel menus 1-9

Setup menu: device setup 1-9 Setup menu: internal rip settings 1-12 Setup menu: queuing and nesting 1-12 Setup menu: page format 1-13 Setup menu: demos 1-14 Media menu 1-14 Ink cartridge menu 1-15 Printhead menu 1-15

Navigation 1-15

Using the navigation keys 1-15 Entering the setup menu 1-16

Navigation examples 1-17

Changing menu mode 1-17 Changing the page size 1-17 Changing the drying time 1-18 Restoring the default menu 1-19

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Use the front panel

Functional areas

The front panel of the printer is made up of the following functional areas, from left to right:

 Action keys and associated status lights  A message display screen  Navigation keys  Sleep mode key and status light.

Action keys

On/off power LED (red when in standby)

Green status lights

Sleep mode key

Message display

Navigation keys

The navigation keys

The navigation keys are TOP, BACK, ↑, ↓ and ENTER. They are located on the right-hand side of the front panel.

You use these keys to navigate through the menu system and to select menu icons and menus. See

page 15

Front-panel menus, on page 9 and Navigation, on

You can also use the navigation keys to respond to messages. See 4, in section front-panel messages on the reverse of this guide, for detailed descriptions of error and status messages.

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Use the front panel

Display screens

The front panel can display a variety of information. When one of the four menus is highlighted, the front panel displays the following information:

Printer setup menu

If the Printer Setup menu is selected, there is a brief and overall description of the status of the consumable. If there is no printing material loaded, then there is a message describing the first step in loading material.

If you press Enter now, you will go to the Setup menu. See

menus, on page 9

Media menu

If the Media menu is selected, and there is printing material loaded, the front panel displays information on the material you have loaded.

If you press Enter now, you will go to the Media menu, see

Ink cartridge icon

If the Ink Cartridge menu is selected, the status of each of the ink cartridges is shown. If there is a problem with one or more of the ink cartridges, the front panel will display an action message or a error code, see 4, in section front-panel messages on the reverse of this guide for more details.

If you press Enter now, you will go to the Ink Cartridge menu, see

cartridge menu, on page 15

Media menu, on page 14.

Front-panel

Ink

Printhead icon

If the Printhead menu is selected, the front panel displays the status of each of the printheads. If there is a problem with one or more of the printheads, the front panel will display an action message or a error code see 4, in section front-panel messages on the reverse of this guide for more details.

If you press Enter now, you will go to the Printhead Menu, see

HP Designjet 5100 printer Customer Reference Guide

Printhead menu, on page

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Use the front panel

Menus

To configure the printer, use the menus to select and change the settings. Use the ↑ and ↓ keys to navigate and press the Enter key to select the options.

Procedure information

The front-panel display can help you through the various procedures you have to perform, such as loading printing material.

Action keys

The action portion of the front panel contains three buttons:

 CANCEL stops printing and printing material loading while they are in

progress, cancels dry time, or cancels nest waiting. See cancelling a page, on page 131.

 LOAD/UNLOAD loads or unloads printing material. See loading a roll

into the printer, on page 34.

 PRINT QUALITY selects the print mode, which may be Max Quality,

Productivity, Production, or Max Speed. A green status light indicates the print mode you have selected. Two green lights indicate that you have selected Production mode (not available with all printing materials). See

Print mode selection, on page 5.

Status lights

The green status lights indicates what setting is currently active in the front

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Use the front panel

panel.

NOTE: In most cases, settings in your application software or printer driver will override the settings you make on the front panel of the printer.

Sleep mode key

After a period of inactivity, the printer goes into a sleep mode (low-power usage mode). This is indicated by the front-panel display and status indicators turning off. The indicator light on the front panel is on when the printer is in standby mode. The printer “wakes up” when you press the sleep mode key (or any other key) on the printer’s front panel, or when there is any I/O activity, such as the arrival of a printing job.

Print mode selection

 Choose Max Speed for the fastest printing. Ideal for checking prints,

when image quality is not very important.

 Choose Production for fast printing with image quality good enough for

some production purposes. Production mode is available only with certain paper types.

 Choose Productivity for a good combination of image quality and

speed.

 Choose Max Quality for the highest possible image quality.

You can print images in different settings to see which gives the best combination of throughput and quality for your application. The resolution at which your print will be printed is summarized in the table below.

NOTE: To print in Max Quality mode with the Enhanced IQ setting, you must use glossy paper.

Print quality setting

Max Speed 300 × 300

HP Designjet 5100 printer Customer Reference Guide

Default

resolution

Resolution with Enhanced IQ

setting

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Use the front panel

Print quality setting

Production 300 × 300 Productivity 300 × 300 600 × 600

Max Quality 600 × 600

Default

resolution

Resolution with Enhanced IQ

setting

1200 × 600

(with glossy paper)

Selecting production mode

Production mode is a fast print mode that gives acceptable image quality for some purposes. It is available only with dye-based inks and certain specific HP paper types: Coated, Heavyweight Coated, Productivity Gloss, and Productivity Semi-Gloss. When one of these paper types is loaded, the front panel announces that Production mode is available.

If you select Production mode when using a printing material that does not support Production mode, the printer will print in Productivity mode.

If you decide to use a non-HP printing material, see using non-hp printing materials, on page 60.

Selecting production mode using the front panel

Press the Print Quality key repeatedly until you see two green lights, beside Productivity and Max Speed. The two lights indicate that Production mode is selected.

However, remember that the print mode selected in the front panel is ignored if you have set a different mode in the printer driver or in WebAccess.

Selecting production mode using the printer driver

To select Production mode in the Windows HP-GL/2 printer driver, you must select the Max Speed mode with the Enhanced IQ option.

Click the More button above to obtain the Advanced Optimization Options box, below:

Selecting production mode using webaccess

Choose Submit Job and you will see a Print Quality option. Select

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HP Designjet 5100 printer Customer Reference Guide

Internal prints

1 Make sure that a roll or a sheet is loaded into the printer.

2 Press the TOP key to select the main menu

3 Make sure that the front panel displays the

4 Press the ↑ and ↓ keys on the front panel

Use the front panel

Production.

Print the configuration

To request a Current Configuration Print from the front panel:

on the front panel.

Ready message.

simultaneously to print the Current Configuration Print.

5 The front panel displays the message Receiving while the file is being

processed, and then Printing as the printer starts printing.

Menu print

You can see the complete menu structure available on the printer by printing the Menu print. Alternatively, see help you to navigate the menus.

NOTE: The Menu print is printed in the size specified in the Page Format → Size settings in the front panel. However, if a sheet is loaded, it will automatically shrink to fit. Make sure this setting specifies the size you want before printing.

1 Make sure that printing material is loaded.

HP Designjet 5100 printer Customer Reference Guide

Front-panel menus, on page 9. Use it to

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Use the front panel

2 Make sure the front panel displays the printer

setup menu icon. If it does, press the Top key to select it. Press the Enter key.

3 The front panel will now display the printer setup

options:

4 Press ↓ key until “Demos” is selected. Press the

Enter key.

5 Press ↓ or ↑ key until “Menu” is displayed. Press

the Enter key.

6 The front panel will now display the message

“Receiving” while the file is being processed, and then the printer starts printing the Menu print.

Other internal prints

Your printer can produce a number of other internal prints, as follows.

Service configuration print

The Service Configuration print provides information needed by service engineers, including the internal current configuration, operating conditions (temperature and humidity), ink levels, and other statistics about printer usage.

Network card configuration print

The Network Card Configuration Print shows the configuration of your network card.

Usage report

The Usage Report shows the status of the printer’s usage counters. This information includes the total number of prints, number of prints per print mode, and total amount of ink used per color. The counts in this report are estimates.

Image quality print

The Image Quality Print can be used to help diagnose whether the printer has image quality problems, and if problems exist, help determine their cause. See

29, in section image quality on the reverse of this guide.

Palette print

The HP-GL/2 Palette Print shows the color or grayscale definitions in the

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HP Designjet 5100 printer Customer Reference Guide

currently-selected color palette. See the ‘Using Your Printer CD’.

Samples

These are prints showing the capabilities of the printer.

Front-panel menus

Key:

1 The items on a yellow background always appear on the Front Panel.

2 The items on a gray background appear in the front panel only when

Utilities > Menu mode is set to Full. Full is the default.

3 The items on a blue background appear in the front panel only when the

TUR is installed and loaded with a roll.

4 The items on a green background appear in the front panel only when the

TUR is installed and not loaded with a roll, or when the TUR is not installed.

Setup menu: device setup

Use the front panel

1st level 2nd level 3rd level

Accessories → TUR installed → Yes, N o

Other accessories → Yes, N o

Cutter → On, Off Reduced

margins →

Lang →

Drying time → Automatic

Pen check → Optimized

Heater → Automatic

Sleep mode →

On, Off

CALS/G4, HP-GL/2, TIFF, JPEG, Automatic

None Manual → 1 to 255 min

Manual →

Next plot

None Manual → 10 to 100% 30, 60, 120, 150, 180,

210, 240 min

every 1 to 255 plots

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Use the front panel

Setup menu: i/o setup

1st level 2nd level 3rd level

No I/O card found

Card ID Card setup → Configuration

Advanced → Reset card

I/O timeout → 0.5 to 30 min

Setup menu: utilities

1st level 2nd level 3rd level 4th level

Track media length →

Usage →

Menu mode → Short, Full

Calibrations →

Reset WebAccess passwd

Test prints →

Statistics →

Default menu

Yes, N o

Print usage, View usage

Printhead alignment

Accuracy → Restore factory

Banding → Restore factory

HP-GL/2 config, Service config, Network card config, Usage report, Image quality print

RAM present, Hard disk, Code rev, Service ID, Num cycles, Boot ROM

Recalibrate →

Recalibrate

Create pattern, Measure pattern

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Use the front panel

Display contrast →

Clean platen →Automatic

Lens maintenance

Up, Down

clean →

Clean now →

On, Off

Automatic, Manual

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Use the front panel

Setup menu: internal rip settings

1st level 2nd level 3rd level

Optimized,

Start printing →

Ink emulation → RGB →

Align calibration

→

Black replacement →

Scale →

Immediately, After processing

CMYK →

On, Off

Off, On

100 ... 419%, Fit to page

Native, sRGB, Apple RGB, Adobe RGB, ColorMatch RGB

Native, EuroScale, SWOP, Toyo, DIC, JMPA

Setup menu: queuing and nesting

1st level 2nd

level

Queue mgmt

→

Queue → On, Off Nest → Off

The Nest option appears only if Queue=On.

# ... →

In order →1 ... 99

3rd

level

Copies

→

Move to top

Delete page

min

4th

level

0 ... 99

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HP Designjet 5100 printer Customer Reference Guide

Setup menu: hp-gl/2 settings

Use the front panel

1st level 2nd

level

Software,

Palette →

Define palette

→

Merge → On, Off

Factory, Palette A, Palette B

Palette A, Palette B

→ Factory →Pen no. 0 to 15 →Width →0 to

3rd level 4th

level

Pen no. 0 to 15 →Width

→

Setup menu: page format

1st level 2nd level 3rd level

Size → Inked area

1.0 × 1.4 m, 42 × 59 in, 44 × 62 in, 1.2 × 1.7

Extrawide →

Oversize → Over A2, Over A1

Arch →

JIS → Best JIS B, JIS B4 to B1

ANSI →

ISO →

Software

Rotate → 0 to 270

Margins →

Nest spacing

→

Mirroring → On, Off

Normal, Extended, Smaller

Automatic

Manual → 0 to 30 mm

m, 52 × 73 in, 54 × 76 in, 60 × 100 in

Best ARCH, ARCH A to E1

Best ANSI, ANSI A to E

Best ISO A, ISO A4 to A0

5th

level

0.13 to

12.0 mm

255

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Use the front panel

Setup menu: demos

1st level

Samples Palette Menu

Media menu

1st level 2nd level 3rd level 4th level

Vendor name, Type of media,

Roll/sheet info →

Media selection

→

Delete media →

Move media TUR loaded → Yes, No Form feed & cut

→

Width, Length, Max XY, Profile revision

HP →

Others →

(list of downloaded media profiles; media profiles provided with the printer cannot be deleted)

Yes, N o

HW Coated, Coated Paper, Photo Imaging Gloss, Colorfast Vinyl, HP Adhesive-Backed Polypropylene, Paper Semi-Gloss, Poster Paper, Studio Canvas, More...

Coated, → HW Coated, Photo, Fine Arts, Vinyl/Film, Backlit, Textile, Colored, CAD, More...

Choose profile, Print sample

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HP Designjet 5100 printer Customer Reference Guide

Use the front panel

The front panel shows only a selection of the available printing materials.

The Using Your Printer CD has a more complete list.

See also using non-hp printing materials, on page 60.

Ink cartridge menu

1st level 2nd level

Light cyan cart info, → Light magenta cart info, Yellow ca r t in fo, Cyan cart info, Magenta cart info, Black cart info

Replace ink cartridge

→

Printhead menu

1st level 2nd level

Light cyan info, Light magenta info,

Printhead info →

Recover printheads →

Replace printheads →

Yell ow info, Cyan info, Magenta info, Black info

All printheads, Cyan, Magenta, Yell ow, Black, Light C, Light M

Yes, No

HP 705 ink cartridge, Ink level, Capacity, Part number, Manufacture date

Yes, No

Navigation

Using the navigation keys

Once in the first-level menu, you can navigate the menu system using the display keys.

Press the Top key to go back to the top (1st) level. This will bring you to the

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Use the front panel

setup menu icon See Entering the setup menu, on page 16.

Press the Back key to display the previous menu level, without changing any menu selections

Press ↑ to scroll up, or ↓ to scroll down though the menus.

Press the Enter key to:

a Select a menu and move to the next menu level, when in the menu system

b Change the printer’s configuration to the highlighted menu item indicated

with a

√ symbol.

The … characters in a menu box indicate that another level of menu is available.

Entering the setup menu

1 Make sure the front panel displays the

Printer Setup menu icon. If it does not, press the Top key.

2 Press the Enter key to enter the Printer

Setup menu:

Note

: If the short menu is selected, the I/O setup menu will not be available.

To see how to change from the full menu to the short menu, see

examples, on page 17

3 Now you are in the Printer Setup menu, you can change the settings of your

printer.

4 To return to the top of the menu system, press the Top key.

Navigation

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HP Designjet 5100 printer Customer Reference Guide

Navigation examples

Changing menu mode

The front panel displays two types of menu. One is the short menu. This menu only contains the settings for everyday use of the printer. The other menu is the full menu mode which contains all of the menus.

1 Make sure the front panel displays the

Printer Setup menu icon. If it does not, press the Top key. Then press the Enter key.

2 The front panel will now display the printer

setup options:

3 Press the ↓ key until “Utilities” is selected.

Press Enter key.

Use the front panel

4 Press the ↓ key until “Menu mode” is

selected. Press Enter key.

5 Use the ↑ or ↓ key to select the menu mode

you want. The selected option will have a

√ symbol.

6 To return to the top of the menu system,

press the Top key.

Changing the page size

This example shows how to adjust the page size.

1 Make sure the front panel displays the

printer Setup Menu Icon. If it does not, press the Top key. Then Press the Enter key.

HP Designjet 5100 printer Customer Reference Guide

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Use the front panel

2 The front panel will now display the printer

setup options:

3 Press the ↓ key until “Page Format” is

selected. Press the Enter key.

4 The correct menu is already highlighted.

Press the Enter key to select “Size=”.

5 Press the ↓ key until “Software” is selected.

Press the Enter key.

6 ‘Software’ is now selected.The selection

you have made will be indicated by the symbol.

7 To return to the top of the menu system,

press the Top key.

√

Changing the drying time

This example adjusts the drying time, a setting used to suit special printing conditions. See the ‘Using Your Printer CD’ for more details.

1 Make sure the front panel displays the

Printer Setup menu icon. If it does not, press the Top key. Then press the Enter key.

2 The front panel will now display the printer

setup options:

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HP Designjet 5100 printer Customer Reference Guide

3 Press the ↓ key until the “Device setup”

menu is selected. Press the Enter key.

4 Press the ↓ key until the “Drying time=”

menu is selected. Press the Enter key.

5 Press the ↑ or ↓ key to select “Manual”.

6 Press the Enter key to select it as the

setting for Drying time.

Use the front panel

7 Press the ↑ or ↓ key to select the drying

time.

8 To return to the top of the menu system,

press the Top key.

Restoring the default menu

If you are unsure about the settings you have made, or if you prefer to reset the printer’s default menu, go to the Utilities menu and select Default Menu.

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Use the front panel

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HP Designjet 5100 printer Customer Reference Guide

Load and unload material

Loading roll guidelines 2-2

Loading a roll into the printer 2-2 Using pre-loaded spindles 2-2 Attaching printing material to the take-up reel 2-2

Help with loading 2-3 Loading a roll onto the spindle 2-3 Loading a roll into the printer 2-5 Attaching the roll to the take-up reel 2-9 Unloading the roll from the take-up reel 2-12 Removing the roll from the printer 2-15 Loading sheets 2-16 Unloading sheets 2-18 Using non-hp printing materials 2-18 Media length tracking 2-19

HP Designjet 5100 printer Customer Reference Guide

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Load and unload material

Loading roll guidelines

There are three steps to loading a roll into the printer.

1 Load the roll onto the spindle and install the loaded spindle into the printer.

2 Insert the roll into the printer and set the media type in the front panel.

3 Attach the roll to the take-up reel (if you have one).

CAUTION Long rolls are heavy. You may need two people to load

Loading a roll into the printer

In the initial stages of loading a roll you may want to open the window, but this is optional. If you are an experienced user for example, you can leave the window closed, thus saving time.

NOTE: Always start the procedure through the front panel.

When loading a roll into the printer:

 Check that the printing material is wound onto the spindle tightly.  Check that the spindle is loaded correctly, with the guides installed firmly

onto the spindle.

 If you are using a three-inch cardboard core, check that the core

adaptors supplied with the printer have been installed. See below

them.

Using pre-loaded spindles

If you are a regular user of different printing materials, you can change your printing material more quickly if you have more than one spindle loaded with material. Extra spindles are available for purchase.

Attaching printing material to the take-up reel

When attaching printing material to the take-up reel:

 Check the leading edge as it unwinds from the spool. If it is not evenly cut

or if it is skewed, trim the printing material.

 Check that the printing material is straight when it is attached to the take-

up reel, otherwise it will skew as it is wound onto the core.

 The core tube on the take-up reel must be the same width as the printing

material you are using.

 Make sure the take-up core is pushed firmly into both spindle guides.

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HP Designjet 5100 printer Customer Reference Guide

Load and unload material

 If you need to feed more printing material from the printer, and the ‘Move

Media’ screen is no longer displayed, go to the Media menu and press Enter. Then select ‘Move Media’.

 If you are using a three-inch cardboard core, make sure the core

adaptors supplied with the printer have been installed.

Core adaptors

Help with loading

When loading printing material there is information available from:

 This Pocket Guide, installed at the back of the printer  The labels located on the printer and on the spindles  The front panel, which will guide you through the procedures step by step

Loading a roll onto the spindle

1 Make sure the printer wheels are locked (the brake lever is pressed down) to

prevent the printer from moving.

2 Remove the empty spindle by pulling firmly on each end A and then B as

indicated below.

The spindle has a stop at each end to keep the roll in position. The stop at the left-hand end can be removed to mount a new roll, it slides along the

HP Designjet 5100 printer Customer Reference Guide

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Load and unload material

spindle to hold rolls of different widths.

3 Remove the removable stop (A) from the left-hand end of the spindle.

4 The roll may be very long; rest the spindle horizontally on a table and load

the roll on the table. Bear in mind that you may need two people to handle it.

5 Slide the new roll onto the spindle. Make sure the printing material is

oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle.

6 Put the removable stop on to the upper end of the spindle, and push it

towards the end of the roll.

7 Ensure the spindle guide is pushed in as far as it will go, without using

excessive force.

8 With the movable roll stop on the left, slide the spindle into the printer left

and then right as shown by the arrows A and B.

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HP Designjet 5100 printer Customer Reference Guide

9 The printing material should hang down from the roll exactly as shown

below.

If you are a regular user of different printing materials, you can change rolls more quickly if you pre-load different materials on different spindles. Extra spindles are available for purchase.

Loading a roll into the printer

NOTE: To start this procedure you need to have a roll loaded on the

spindle. See

Loading a roll onto the spindle, on page 3.

Load and unload material

NOTE: The following procedure assumes that you have the take-up reel installed and turned On in the Device Setup menu.

1 Check the leading edge as it unwinds from the spool. If it is not cut straight,

continue with the next procedure. If the printing material is cut correctly, go to step 3.

WARNING The knife used in the next step is sharp. Be sure the

printer’s wheels are locked. Keep fingers clear of the cutting path. Keep the knife away from children.

2 Trim the leading edge of the roll only if it is not straight. If the amount of

printing material was printed at the end of the roll, this figure will be cut off if the material is trimmed.

a Pull the printing material over the top of the printer and lay it over the

cutting track.

b Use the knife in the pocket located on the back of the printer to cut off the

first few inches of the material.

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Load and unload material

c Retract the blade and return the knife to its pocket.

3 Press the Top button to select the main menu on the front panel.

4 Make sure that the front panel displays the

Ready for media message. Shown alongside is an example of what the front panel will display with the main screen selected

5 Press the LOAD/UNLOAD MEDIA key on the

front panel.

6 The front panel displays:

7 Select Roll and press Enter.

8 Open the window (optional).

NOTE: If you have loaded rolls before and you are an experienced user,

you may want to leave the window down. Rolls can be loaded with the

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HP Designjet 5100 printer Customer Reference Guide

window up or down.

The front panel now displays:

9 Lift the media load lever.

Load and unload material

10 Pull out approximately 1m (3 ft) of printing material.

11 Carefully insert the printing material as shown below.

12 Continue inserting the material until it emerges from the printer as shown.

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Load and unload material

13 The front panel displays:

14 Take hold of the edges of the printing

material now extending from the exit slot and pull the material toward you until taut. Then align the left and then the right edges of the material, so that they are aligned with the edges of the roll.

15 When the printing material is correctly aligned with the edges of the roll,

lower the lever.

If the window is open, the front panel displays:

16 Lower the window.

17 The printer checks the alignment of the printing material.

18 If the printing material is correctly aligned,

the printer will display:

19 Select "Yes" and press the Enter key.

20 The front panel displays various vendors of

printing materials if they have been downloaded. See the Using Your Printer CD for more details. Select the vendor of the material you are using. Press the Enter key.

21 The front panel displays various printing

materials:

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Load and unload material

This list includes only a selection of the available printing materials. The Using Your Printer CD has a more complete list.

22 Select the printing material you are using and press the Enter key.

23 The front panel displays various lengths of

material.

If you have been using the roll previously, it is unlikely to be a standard length of roll. The remaining length should be printed on the end of the roll (if you have not trimmed it). In this case select Custom Media.

24 Change the screen using the

to the amount printed on the end of the roll. Press the Enter key.

NOTE: To turn on and off the media length tracking function see

length tracking, on page 19

The printer is ready. You can now load the roll onto the take-up reel. Follow the procedure in the next section.

↑

and ↓ keys

Attaching the roll to the take-up reel

The following procedure is applicable to your printer only if you have a take-up reel. If you do not have one, you can order it as an optional accessory; see the ‘Using Your Printer CD’.

Media

The first part of attaching a roll to the take-up reel is attaching the end of the roll (by tape) to the core tube supplied with the take-up reel. You can also use an empty cardboard tube to replace the plastic core tube. Both types of

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Load and unload material

core must be the same length as the roll you are using.

Plastic tube core

By matching color coded lengths of plastic tube, you can make a core tube for different roll sizes.

1 Use the

the printing material down until it is level with the centre of the core tube.

2 Make sure the printing material passes in

front of the deflector, as shown.

3 Move the adjustment levers on the left and right paper guides to the

unlocked position.

↓ key to move the leading edge of

4 The two spindle guides and core must be positioned on the take-up reel

spindle so that the roll is in the center, between the spindle guides. Adjust the position of the core as shown.

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HP Designjet 5100 printer Customer Reference Guide

Load and unload material

5 When you have adjusted the position of the core, pull the adjustment levers

on both spindle guides to the locked position.

6 Pull the printing material taut to the position shown below. Do not attempt to

pull more material out of the printer; if you need more, use the front panel. Use tape to secure the material to the core tube.

NOTE: To avoid the printing material skewing as it is wound onto the core tube, ensure it is straight when it is attached.

7 Press the

↓ key on the front panel to advance the printing material. Advance

enough that the material can wrap at least once around the core.

Advance about this much paper

8 Important: Press the wind button on the take-up reel panel indicated below

to wind the printing material once around the core.

9 Press the

↓ button on the front panel again to advance some more material:

enough to enable you to insert the media weight.

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Load and unload material

It is important that the media weight is the same width as the printing material you are using. By matching color coded lengths of plastic tube, you can make a media weight for different widths of standard paper sizes.

10 Carefully insert the media weight. Ensure that the end caps are installed and

extend over the edges of the printing material.

CAUTION It is important that the media weight is inserted. The

take-up reel will not function properly without it.

11 Press Enter on the printer’s front panel, which will then display the Ready

message.

NOTE: When the take-up reel is in operation it is important to ensure that the take-up reel sensor is not blocked.

12 Shown below is how the printer will look when it is in operation. As printing

material is fed from the printer, it drops down in a loop and up into the takeup reel spindle.

Unloading the roll from the take-up reel

To unload the roll from the take-up reel, perform the following procedure.

1 Ensure that the ink is dry.

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Load and unload material

2 Press the LOAD/UNLOAD MEDIA key on the front panel.

3 The front panel displays:

4 Important: Remove the media weight as shown below. It may help you to

remove the end caps first.

5 Press the wind button shown below to wind the printing material hanging

down from the printer onto the take-up reel.

6 Press Enter on the printer’s front panel. The printer will now cut the printing

material.

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Load and unload material

7 Press the wind button again.

8 The printing material hanging down will be wound onto the core tube.

9 Slide open the spindle lock on the right-hand side of the take-up reel.

10 Remove the take-up reel spindle.

11 Unlock and remove the left-hand spindle guide from the take-up reel spindle.

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12 Remove the core tube from the spindle.

Take-up reel spindle

Removing the roll from the printer

1 Press the Load/Unload Media key on the front panel.

Load and unload material

Take-up reel core tube (with paper)

NOTE: If the media length tracking feature is switched on, the printer will print how much printing material you have remaining on the roll.

2 The printing material will be removed from

the printer.

3 Turn the blue media stop by hand, until the

printing material is fully removed from inside the printer.

4 Press the Enter key.

5 Remove the roll from the printer by pulling on the roll as indicated by the

arrows.

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Load and unload material

Loading sheets

NOTE: Any loaded roll must be removed from the printer before you can

proceed with this procedure.

1 Make sure that the front panel displays the

‘Ready for media’ message. Shown here is an example of what the front panel will display with the main screen selected.

2 Press the Load/Unload key on the front

panel.

3 The front panel displays:

4 Select Sheet and press Enter.

5 The front panel now displays:

6 Lift the media load lever.

7 The front panel now displays:

8 Insert the sheet into the printer as shown.

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Load and unload material

9 Insert the sheet until it reappears from the printer as shown below.

10 Pull the sheet out from the top.

11 Align the sheet with the line as shown below.

12 Lower the media load lever.

13 The front panel will display the following

message if the window is open:

14 Lower the window.

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Load and unload material

15 The front panel displays various vendors of

printing materials. Select the vendor of the material you are using. Press the Enter key.

16 The front panel displays various printing

materials:

17 This list includes only a selection of the

available printing materials. The Using Your Printer CD has a more complete list.

18 Select the material you are using and

press the Enter key.

19 The front panel will now display “Ready”, and you can begin to print.

Unloading sheets

To unload a single sheet from the printer, press the Load/Unload Media key located on the front panel.

To give the ink time to dry, the printer holds the sheet for some time. (Refer to

Drying Time in the ‘Using Your Printer’ CD.)

Using non-hp printing materials

During the loading process, the front panel will ask you to select the vendor of your printing material. In the Media Selection menu, you can choose HP or Others.

If you choose HP, you will be shown a list of printing materials. Whichever you select, a media profile is already available to define to the printer the precise characteristics of the material.

Others

If you choose Others, you are offered a selection of generic media profiles. Choose the profile that seems closest to the characteristics of your non-HP printing material.

After choosing a media profile, you have the option of printing a sample

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Load and unload material

using that profile. It takes about nine minutes to print a sample, depending on the print mode and the printing material.

RGB sample

CMYK sample

If you are unsure which profile to choose, you can print samples using several different profiles and decide for yourself which gives the best print quality.

Many of our customers prefer high-grammage printing materials (about 170 g/m²), and there is a generic media profile best suited to such materials. Choose Heavyweight Coated, and then HW Coated 2. This profile is designed to give particularly good quality, especially in Production mode.

In some cases it may be possible to select Production mode although the non-HP printing material is not compatible with Production mode. In such cases the printer will print in Productivity mode.

Media length tracking

The media length tracking function enables the printer to register through the front panel how much printing material is left on the roll you are using.

To turn on the function

1 Go to the Printer Setup menu and press

Enter:

2 The front panel displays:

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Load and unload material

3 Select “Utilities”.

4 Press the Enter key. The front panel

displays:

5 Select “Media length tracking”. Press the

Enter key.

6 The front panel displays:

7 Select Yes and press the Enter key. The

front panel displays:

8 Press the Top key to return to the main

menu.

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Maintain the ink system

Ink cartridge statistics 3-2 Ink cartridge removal 3-2 Ink cartridge installation 3-3 Printhead statistics 3-4 Printhead removal 3-5 Printhead installation 3-8 Printhead cleaner removal 3-9 Printhead cleaner installation 3-11 After replacing a printhead and printhead cleaner 3-12

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Maintain the ink system

Ink cartridge statistics

Use the following procedure to get ink cartridge information:

1 Select the Ink Cartridge menu icon. Press

the Enter key.

2 The front panel displays “Ink information”.

Press the Enter key.

3 The front panel displays:

The information supplied is:

 The make of the ink cartridge (HP 705 is recommended)  The percentage of ink remaining in the cartridge  The original capacity of the ink cartridge in milliliters  The re-order part number of the ink cartridge  The month and year that the ink cartridge was manufactured

Ink cartridge removal

CAUTION Remove an ink cartridge only if you are replacing it.

WARNING Make sure the printer wheels are locked (the brake

There are two types of ink cartridge removal.

 The ink cartridge is very low and you want to replace the ink cartridge

with a full one for unattended printing, with the view to replacing it again and using until empty.

 The ink cartridge is empty and the front

panel tells you to replace the ink cartridge.

lever is pressed down) to prevent the printer from moving.

1 Select the Ink Cartridges menu and press Enter.

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HP Designjet 5100 printer Customer Reference Guide

2 The front panel displays:

3 Press the ↑ and ↓ keys until “Replace Ink

cartridge” is selected. Press Enter.

4 Remove the ink cartridge of the

corresponding color by pushing the dimpled recess in the ink cartridge inward and upward, as indicated by the arrow shown below.

Maintain the ink system

5 This releases the ink cartridge; you can then pull it out horizontally.

NOTE: Avoid touching the end of the ink cartridge that is inserted into the

printer, as there may be ink on the connection.

Ink cartridge installation

NOTE: Each ink cartridge slot has a colored label above it. This should

match the colored label on the new ink cartridge.

1 Pick up the new ink cartridge and find the label identifying the ink color.

Hold the ink cartridge so that you can see the identifying colored label at the top of the side facing you.

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Maintain the ink system

2 Insert the ink cartridge into the ink cartridge slot labelled with the same

3 Slide the ink cartridge into the slot until you feel some resistance, then stop.

4 Press firmly using the dimpled recess on the front of the ink cartridge,

color.

Color identifier at the top of the ink cartridge

NOTE: The ink cartridge is designed to prevent you from inserting the wrong ink type or into the wrong color slot. If you have difficulty inserting the ink cartridge, do not attempt to force it. Check again that the color of the ink cartridge matches the color of the ink cartridge slot, also that the colored marker is at the top of the ink cartridge.

inwards and then downwards, as indicated by the arrow shown below, until the ink cartridge clicks into place.

5 The front panel displays:

6 Press the Enter key to continue.

NOTE: Avoid storing partially used ink cartridges on their ends.

Printhead statistics

1 To get information on your printheads,

press the Top key on the front panel to go to the top of the menu system.

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HP Designjet 5100 printer Customer Reference Guide

2 Press the ↑ or ↓ key until the front panel

displays the printhead menu icon. Press the

Enter key.

3 Press the ↑ or ↓ key until the front panel

highlights ‘Printhead info …’. Press the

Enter key.

4 Press the ↑ or ↓ key until the front panel

highlights the color that you want to see information on. Press the Enter key.

5 The front panel displays information on the

selected printhead.

Maintain the ink system

The information supplied is:

 The status of the printhead warranty  The make of the printheads (HP 705 is recommended)  The current status of the printhead  The re-order part number of the printhead  The time that the printhead has been operating in the printer  How much ink has been consumed by the printhead  The year and the month that the printhead was manufactured

Printhead removal

WARNING Make sure the printer wheels are locked (the brake

Printhead replacement must be performed with the printer switched on at the power isolation switch.

1 Select the Printhead menu on the front

panel by using the ↑ and ↓ keys, and then press the ENTER key.

lever is pressed down) to prevent the printer from moving.

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Maintain the ink system

2 Select the “Replace printhead” option by

3 The printer moves the carriage into the

4 Lift the window and locate the carriage

using the ↑ and ↓ keys, and then and press the ENTER key.

correct position. When this is finished the front panel displays:

assembly.

5 Lift the flap above the carriage assembly.

6 Pull up and release the latch on top of the carriage assembly.

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Maintain the ink system

7 Lift up the cover. This will now give you access to the printheads.

8 To remove a printhead, lift up the blue handle.

9 Place your index finger through the loop of the blue handle.

10 Gently pull the blue handle upward until the printhead is released from the

carriage assembly.

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Maintain the ink system

11 The front panel displays:

Printhead installation

1 If the printhead is new:

 Remove the blue protective cap by pulling down on it.  Remove the clear protective tape from the printhead’s nozzles by pulling

on the paper tab.

Blue protective cap

The printhead is designed to prevent you from accidentally inserting it into the wrong position. Check that the colored label on the printhead matches the colored label of the carriage assembly position into which the printhead is to be inserted.

2 Insert the new printhead into the correct carriage assembly position.

3 Push down as indicated by the arrow shown below.

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Maintain the ink system

4 When installing the new printhead there may be some resistance, so you

need to press it down firmly but smoothly.

5 Insert any other printheads that need to be installed, and close the carriage

assembly cover. Only when all the printheads have been inserted correctly and accepted by the printer, will the printer “beep”.

NOTE: If the printer does not “beep” when you insert the printhead and the “Reseat” or “Failed” message appears on the front panel, the printhead may need to be reseated.

6 Close the flap over the carriage assembly.

7 Close the window. The front panel displays:

8 Now replace the printhead cleaners for any

printheads that have been changed. See the next page for details.

CAUTION Leaving the old printhead cleaner in the printer will

shorten the new printhead’s life and possibly damage the printer.

Printhead cleaner removal

When removing the printhead cleaners:

 Be careful not to get ink on your hands. There may be ink on, around and

inside the replaced printhead cleaner.

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Maintain the ink system

1 After you have replaced a printhead, the

2 The printhead cleaners are located in slots

 Do not lay the replaced printhead cleaner on its side or turn it upside

down, as ink may leak out.

 Always handle and store the replaced printhead cleaner upright to avoid

spilling any ink.

WARNING Make sure the printer wheels are locked (the brake

lever is pressed down) to prevent the printer from moving.

front panel will prompt you to replace the printhead cleaner.

underneath the front panel, at the front of the printer.

3 Open the service station door to access the printhead cleaners.

4 When the door has been opened the front

panel displays:

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Maintain the ink system

5 Each printhead cleaner has a handle on the front. To remove, press inward

and upward as indicated by the arrow shown here, until the printhead cleaner is released.

6 Lift the printhead cleaner up to remove it from the slots and slide the

printhead cleaner out horizontally as shown below.

CAUTION When replacing a printhead, always replace the

corresponding printhead cleaner. Leaving the old printhead cleaner in the printer will seriously shorten the new printhead’s life and possibly damage the printer.

Printhead cleaner installation

The plastic bag in which the new printhead cleaner comes can be used to dispose of the old printhead and printhead cleaner.

1 Insert each printhead cleaner into the correct color slot location, in the

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Maintain the ink system

2 When the printhead cleaner has been pushed all the way in, press inwards

service station, in the direction indicated by the arrow shown here.

and downwards as indicated by the arrow shown here, until it clicks into place. The front panel will not register the new printhead cleaner until the right-hand door is closed.

3 When you have inserted the printhead cleaner(s) into the printer, close the

door.

NOTE: The printer needs all the ink cartridges, printheads, and printhead cleaners to be installed before it can continue.

4 If no printing material is loaded, the front panel will instruct you to load

some.

After replacing a printhead and printhead cleaner

Whenever a printhead is replaced, the printer will normally perform a printhead alignment. If you wish, you can turn off this automatic alignment

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Maintain the ink system

from the front panel: select Internal RIP Settings > Align Calibration > Off.

The printhead alignment procedure requires an A1 or D-size paper size.

When the front panel displays

NOTE: Make sure the printer window and the right-hand door are closed after you replace the supplies. The printer will not print while these are open.

Ready, you are ready to print.

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Maintain the ink system

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Manage the prints 4

WebAccess 4-2

Starting WebAccess 4-2

Using WebAccess 4-3 Pages printing or drying 4-5

Cancelling a page 4-5

Cancelling the drying time 4-5 Managing the queue 4-5

Jobs and pages 4-5

What is the queue? 4-5

The ‘start printing’ options 4-6

Starting to print a file that is waiting for a time-out 4-6

Identifying a job in the queue 4-6

Viewing the size of a page in the queue 4-7

Prioritizing a job in the queue 4-7

Deleting a job from the queue 4-7

Making copies of a job in the queue 4-8 Nesting pages 4-9

What is nesting? 4-9

When does the printer try to nest pages? 4-9

Which pages qualify for nesting? 4-9

How long does the printer wait for another file? 4-9

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Manage the prints

WebAccess

WebAccess is the control centre for remote management of your printer. From any computer, you can use an ordinary Web browser to contact your printer’s internal Web server, which gives you the following facilities:

 Detailed reports on the status and history of your printer and your

printing jobs

 Cancel or hold printing jobs  Send files directly to the printer  Store jobs permanently in the printer for repeated printing  Download firmware upgrades and media profiles  Request e-mail alerts whenever an error condition occurs  Access HP Instant Support to troubleshoot any problem you may have

For more details about WebAccess, refer to the ‘Using Your Printer CD’ or see the information available within WebAccess.

Starting WebAccess

Start your Web browser and give the address of your printer, as follows:

http://IPaddress/

where IPaddress is the IP address of the printer. You can find out the IP address of the printer from the front panel, as follows:

1 From the Printer Setup menu, select IO setup.

2 From IO setup, select Card ID.

3 Under Card ID, find the line starting with IP=. The remainder of that line is

the IP address of the printer.

As an alternative to the IP address, you may give the DNS name of the printer. However, you will not be able to find the DNS name in the front panel; ask your network administrator if you would like to use it.

Each status display is static: it does not automatically update itself as time goes by. To update it, click on the Update icon.

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Manage the prints

Using WebAccess

This section provides examples of everyday tasks you might want to perform.

Submit a job

1 Open your browser.

2 Go to the Submit job page.

3 Browse your computer and select the file to print.

4 Set the job options.

5 Press the Print button.

Save a file in the permanent storage

1 Open your browser.

2 Go to the Submit job page.

3 Browse your computer and select the file to print.

4 In the job options, check the Store job in the printer option.

5 Set the the rest of the job options.

6 Press the Print button.

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Manage the prints

Print a file from the permanent storage

1 Open your browser.

2 Go to the Submit job page.

3 Press Browse printer and select the file to print.

4 Press the Print button in the Browse printer toolbar.

5 Set the the rest of the job options.

6 Press the Print button.

Check the ink and printing material usage for a job

1 Open your browser.

2 Go to the Accounting page.

The Accounting page shows you all the information regarding the jobs printed by the printer.

Check the status of the printer’s supplies

1 Open your browser.

2 Go to the Supplies page.

The Supplies page shows you all the information regarding loaded printing material and ink levels.

Periodically track the usage of the printer

1 Open your browser.

2 Go to the Usage page.

3 Go to the Historical tab to see the accumulated usage of the printer since the

first day.

4 Go to the Snapshot tab to save a record of the accumulated usage since the

last snapshot, and reset the counters to zero.

5 Go to the Accumulated tab to view the accumulated usage since the last

snapshot.

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Pages printing or drying

RTL and HP-GL/2 jobs are single-page jobs. Where we talk about the print paper, the term page means a single output page.

Cancelling a page

1 Press Cancel on the front panel.

The printer advances the paper as though the print were finished.

Manage the prints

Cancelling the drying time

Press the Cancel or Enter key on the front panel.

Managing the queue

The information included here only applies if you are using HP drivers.

Jobs and pages

When you look at the queue either from WebAccess or from the front panel, the queue is made up of individual ‘jobs’. The jobs in a queue must not be confused with pages in the queue.

What is the queue?

Your printer can store pages in a queue at the same time as printing the current page. It stores them page by page. If you send only a single-page, you can regard these as files.

The length of the queue depends mainly on the jobs that you have in the queue, however as an approximation you can store about 30 jobs in A0/Esize in Max Quality mode. The queue stores processed output pages, not the input jobs.

If you wish, you can turn off the queue from the front panel: select Queuing

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Manage the prints

& Nesting > Queue > Off.

The ‘start printing’ options

You can select at what point you want to print the file you have in the printer’s queue. Go to Internal RIP Settings > Start printing. There are three options you can select:

After processing

When this is selected the printer waits until the whole file has been processed and then it starts to print. This is the slowest setting but you can achieve the best image quality.

Immediately

This selection prints the file as it is processed. This is the quickest setting, however the printer may stop halfway through a print to process data. This setting is not recommended for complex images with dense color.

Optimized (default)

This setting calculates the best time to begin printing the file. It is the best mix between the After Processing and Immediately settings.

Starting to print a file that is waiting for a time-out

If all is in order (paper loaded, all ink components installed, and no file errors), there are still reasons why a file you have sent from your computer may not start printing when expected:

 The print file may lack a proper file terminator and the printer is therefore

waiting for the specified I/O time-out period before assuming it is complete. See the Using Your Printer CD for more details.

 Nesting may be on and the printer is waiting for the specified nest wait

time-out period before calculating the appropriate nests. In this case, the printer display shows the remaining time for the nesting time-out. See

How long does the printer wait for another file?, on page 9.

 You may have “wait for preview” selected in your printer driver. This is a

function you can use to check that the image is the one you want. You can check the preview in the WebAccess tool, then select “Start print”.

Identifying a job in the queue

In Queueing & Nesting, you can scroll through the pages in the queue.

Each has an identifier, comprising:

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Manage the prints

Position in queue

The job currently being printed is in position 0. The next job to be printed is in position 1, the one after in position 2, etc.

The previous job printed is in position -1, the one before that in position -2, etc.

jobs yet to be printed

up to

32 jobs

You can also check the queue in WebAccess where you will find more detailed information.

current job

jobs already printed

Viewing the size of a page in the queue

To view the size of any page in the queue, select it and choose Statistics.

Statistic Comments

Width The shorter side of the page, in millimeters.

Length The longer side of the page, in millimeters.

Prioritizing a job in the queue

To make any job in the queue the next one to be printed, select it and choose Move to top.

If nesting is turned on, (see may still be nested with others. If you really want this job to be printed next, and on its own on the roll, then first turn nesting off and then use Move to top to move it the top of the queue.

What is nesting?, on page 9) the prioritized job

Deleting a job from the queue

Under normal circumstances, there is no need to delete a job from the queue after printing it, as it will just “fall off the end” of the queue as more files are sent. However, if you have sent a file in error, and want to avoid any chance of it being reprinted, you can simply delete it, by selecting it and choosing Delete.

To remove a job that has not yet been printed, simply identify it by its position in the queue (see

HP Designjet 5100 printer Customer Reference Guide

Position in queue, on page 7) and delete it, by

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Manage the prints

choosing Delete.

If the job is currently being printed (its queue position is 0), and you want both to cancel the job and to delete it, first press the Cancel key and then delete it from the queue.

Making copies of a job in the queue

Has the job

already been

printed?

Yes One

No One Use Copies (see below).

In all cases, the job must be still in the queue.

Having selected the job and chosen Copies, use the scrolling keys to specify the number of copies required, and press Enter. The number you enter is the actual number of pages to be printed; for example, choosing 2 for a page not yet printed means you will get the one original and one copy. The maximum is 99.

The setting you specify in this option overrides any value set by your software.

Do you want

one copy or

several?

Use Move to top (see

in the queue, on page 7

Several Use Copies (see below) and then use

Move to top (see

the queue, on page 7

Several Use Copies (see below)

What to do

Prioritizing a job

Prioritizing a job in

NOTE: If ‘Rotate’ was On when you sent the file, every copy will be rotated. See the ‘Using Your Printer CD’ for details on rotation.

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HP Designjet 5100 printer Customer Reference Guide

Nesting pages

Manage the prints

What is nesting?

Nesting means placing pages side-by-side on the paper (rather than one after the other), to avoid wasting paper.

Paper saved

Refer to

Direction of

paper flow

Which pages qualify for nesting?, on page 9.

Nesting off

Nesting

When does the printer try to nest pages?

When all the following are true:

 The printer is loaded with roll paper not sheet paper.  In the front-panel menus, Nest is ON.

Which pages qualify for nesting?

In order to be in the same nest, the individual pages must be compatible on the following criteria:

NOTE: Selecting Nesting On overrides the Start Printing settings.

 Color or grayscale. Either all are color or all are grayscale. Grayscale

may include a color page rendered in gray scales; see the ‘Using Your Printer CD’ for more details.

 For HP-GL/2 only, margin sizes must be the same for all pages (normal,

extended).

 The Mirror setting should be the same on all pages.  The Rendering Intent must be the same.  The Color Space must be the same.  The Cutter setting must be the same.  The Enhanced Resolution must be the same.

How long does the printer wait for another file?

So that the printer can make the best nest possible, it waits after a file has

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Manage the prints

been received to check whether a subsequent page will nest with it or with pages already in the queue. This waiting period is the nest wait time; the factory default nest wait time is two minutes. This means that the printer waits for up to two minutes after the last file is received before printing the final nest. You can change this waiting time using the front panel: Queuing & Nesting > Nest > In Order. The available range is 1 to 99 minutes.

While the printer is waiting for nesting to time out, it displays the remaining time in the front-panel display. You can print the nest (cancel the nest wait) by pressing the Cancel key.

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Front-panel messages

Status code interpretation 5-2

Consumable in warranty 5-2

Status codes 5-2 Front-panel messages 5-3 Printhead status messages 5-10 Ink cartridge error messages 5-12 Printhead cleaner error messages 5-13 System error messages 5-13

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5-1

Front-panel messages

Status code interpretation

The status code is a four-digit number that describes the status of the ink consumable.

After the status code there will be a brief action message. If this action message is performed the status should return to normal: that is, OK.

In the example shown here, one or more of the printheads have a replace message displayed. To find out which printhead has the error, select the

printhead icon. You will see the status of all the printheads at once.

Status code

The consumable

Ink Color

The action message

Consumable in warranty

If you have:

 performed the action specified in the message  looked up the status codes, and performed the procedures described

there

but the error has not been corrected, and your consumable is still IN WARRANTY, make a note of the whole status code and contact your support representative. To check whether it is in warranty refer to 71, in section maintain the ink system on the reverse of this guide.

For detailed warranty information, refer to the Legal Information document that came with your printer.

Status codes

The tables in Printhead status messages, on page 10, for example, show the status codes with messages such as ‘replace’ or ‘reseat’ next to them. Perform the message action (replace, reseat, etc.) first. If this does not solve the problem, refer to the status codes in the table and perform the relevant procedure(s).

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Front-panel messages

Status Description Procedure

Front-panel messages

A factory media cannot be deleted.

Calibrate error The calibration the printer was

Calibration cancelled

Calibration Error XXXX Press Enter to Continue

Cancelling firmware upgrade. Please wait.

You cannot delete this printing material because it is one of the standard materials that was added in the factory.

performing has failed.

The printer was performing a calibration and you pressed the CANCEL key on the front panel.

The printer was calibrating and failed to complete the calibration. The front panel shows an error code, represented here by XXXX.

You are downloading new firmware and the action has been canceled.

Note down the calibration error code that comes with this message, and which calibration failed, and contact your support representative.

If the printer was performing a calibration to correct an internal error the correct functioning of the printer may be affected.

Press Enter to continue. You can continue to print; but, if the printer was performing a calibration to correct an internal error, the correct functioning of the printer may be affected.

This may be because the firmware/ software you are attempting to download is older than the version you already have, or the version is not compatible with your printer.

Delete media profile?

Edge not found. Reload media.

Full ink cartridges needed

Have ink tube replaced or risk printer damage Contact HP

You are about to delete the profile that you have in the printer for a specific printing material.

The internal sensor on the carriage cannot see the edge of the printing material. This may be because the material is 100% transparent or because the lens cover is dirty.

The ink system startup must have full cartridges to enable the initialization of the complete ink system.

The internal ink system tubes need replacing urgently.

Try to load a different printing material. If the same message is displayed, replace the lens cover. See the “Using Your Printer” CD.

Remove the ink cartridges that are low on ink and replace with full ink cartridges.

The ink system tubes have reached the end of their useful life. Please replace them before they break and damage the printer.

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Front-panel messages

Status Description Procedure

HP is not responsible for damage from use of non-HP ink Select YES to replace

Initializing printer Please wait. %

Use genuine HP components for excellent image quality from your printer. If you choose to continue printing with this ink supply you may not have a properly functioning or reliable ink level indicator. The solid bar showing the ink level will be replaced by a patterned bar. You may not know when the ink supply is running low or empty. Printing with an empty ink supply may seriously damage your printhead, ink tubes, and printer. Any damage resulting from use of this supply or non-HewlettPackard ink is not covered under your printer warranty.

The printer needs about ten minutes to initialize the system completely.

Select Yes to replace your cartridge with a genuine HP 705 cartridge, No to continue. See the “Using Your Printer CD”.

You can put the printer into sleep mode, which will return to Ready status much quicker. See the 7, in section use the front panel on the reverse of this guide.

Ink drying, please wait

Ink tube maintenance advised

Ink tube maintenance required now

Insert There is no consumable

Insert cleaner The printhead cleaners are

Insert ink cartridges This is an ink cartridge

Printing has finished, but the ink still needs some time to dry.

The internal ink system tubes need replacing.

The need to change the ink tubes may affect the performance of the printer.

installed.

located on the right-hand side of the printer.

installation message.

To adjust the drying time settings, see the “Using Your Printer CD”.

The ink system tubes have reached the end of their useful life. Please replace them before they break and damage the printer.

Insert the correct printhead(s) into the carriage assembly. Check the interconnect to see if they need cleaning. See carriage interconnect wiper, on page 56.

See 67, in section maintain the ink system on the reverse of this guide.

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HP Designjet 5100 printer Customer Reference Guide

Status Description Procedure

Front-panel messages

Insert printhead This message is prompting you

to insert a printhead into the carriage assembly.

Lift window to remove printheads

Lift window to replace SETUP printheads

Media loaded incorrectly. Remove media.

Media misaligned. 1_ Lift lever 2_ Align Media with both edges of roll 3_ Lower lever

You have selected Replace Printhead and the front panel is guiding you through the procedure.

The printer is prompting you to lift its window so that you can install ‘normal’ printheads. You must remove the setup printheads only after you have initialized the printer.

The printing material is mispositioned or mis-aligned.

A roll has been loaded incorrectly.

See 77, in section maintain the ink system on the reverse of this guide.

It is vital to the correct functioning of your printer that the setup procedure is performed correctly. Use the Setup Instructions that came with your printer to guide you through the steps.

Before the printer can continue, you must remove the printing material and reload it correctly. See 34, in section load and unload material on the reverse of this guide.

See 34, in section load and unload material on the reverse of this guide. Remember to align the printing material coming out of the printer with the edge of the roll. Do not align it with the blue marks on the printer.

Media misaligned. 1_ Lift lever 2_ Align right edge with blue line 3_ Lower lever

Media mispositioned. 1_ Lift lever 2_ Correct position 3_ Lower lever

Media too small The printing material you are

A sheet has been loaded incorrectly.

The roll is mis-positioned in the printer. This may mean it is too far to the left on the platen

attempting to load is too small for the printer to print the file.

See 54, in section load and unload material on the reverse of this guide.

For guidelines on loading rolls see 30, in section load and unload material on the reverse of this guide.

In the case of an internal calibration, remember to use at least a D-sized printing material.

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Front-panel messages

Status Description Procedure

Misalignment This means that the printing

material has not been fed into the printer straight.

Misposition The printing material is not

positioned correctly in the printer. It may be too far to the left or the right.

No media profile available.

OK The ink system is working

Preparing printheads

The printer cannot find the internal media profile.

correctly

Your printer is servicing the printheads to maintain optimum print quality.

Reload the printing material, making sure that the edges are parallel and that it is straight when you feed it in. Align the material coming out from the printer with the material going into the printer, see 34, in section load and unload material on the reverse of this guide.

Check that you have loaded the printing material correctly as shown in the procedure 34, in section load and unload material on the reverse of this guide.

Unload any printing material in the printer and switch the printer off using the switch at the back. Switch on again. If the problem persists, call your support representative.

Preventative maintenance advised

Printer temperature is out of the printer's operating range. Printer cannot function.

Printing Low memory

Processing The printer has received a

The printer has kept track of the number of cycles your printer has performed. This message means the printer needs maintenance to maintain its performance and to prevent printer down-time in the future.

Under cold environmental conditions outside its operating range the printer will stop. It does this to protect the ink systems inside the printer.

The printer previously compressed a print file while receiving it, and it is now expanding the file.

print file and is processing the information before starting to print.

Contact your support representative. Arrange a time that would be convenient for you and he will service the printer. See the “Using Your Printer” CD.

Simply ensure the temperature is above 15 °C and turn the printer off and on again.

Printing will continue after expanding the data, but it will be slower than usual.

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Front-panel messages

Status Description Procedure

Receiving The printer is receiving a file. If you have problems printing refer to

the “Using Your Printer CD”.

Receiving Low memory

XXXX Recover There is a problem with one of

Remove ink cartridge by pushing it in and up

Remove media weight Wind excess media using TUR button Press ENTER

XXXX Replace A printhead needs to be

Replace cleaner The printer is designed so that

While receiving a print file, the printer’s memory has become low.

the printheads you are using. To see which printhead has the problem, go to the printhead menu and press Enter.

This is an ink cartridge removal instruction.

When you are unloading a roll from the printer, you must remove the media weight from the take-up reel before you can complete the procedure.

replaced.

when you replace a printhead you must also replace the printhead cleaner.

The printer will compress the file while it continues to receive the data.

See printhead recovery procedure, on page 38 for details.

See 67, in section maintain the ink system on the reverse of this guide.

If you do not want to use the take-up reel, you can turn off the setting by going to Utilities > TUR installed > No

See

Printhead status messages, on

page 10

See 80, in section maintain the ink system on the reverse of this guide for

details.

Replace ink cartridge

Reset Web Passwd This is displayed when you are

Setup The setup message is

HP Designjet 5100 printer Customer Reference Guide

This is an ink cartridge removal instruction.

resetting your WebAccess password.

displayed when new tubes have been installed into the printer and you have installed the correct setup printheads

See 67, in section maintain the ink system on the reverse of this guide.

When the setting-up of the tube system is complete, the front panel will display a message asking you to remove the setup printheads and replace with ‘normal’ printheads.

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Front-panel messages

Status Description Procedure

Sheet misaligned. Lift lever to align with blue line or to remove media.

Sheet required for calibration

Switch power off Check media path

Switch power off Check printhead path

Switch power off Restart printer startup with all ink cartridges

This printing material has not been fed into the printer straight.

The printer is prompting you to load printing material (at least D-sized) so that it can perform a calibration.

There is a printing material jam in the printer.

The ink system startup must have full cartridges installed to enable the initialization of the complete ink system.

Reload the printing material making sure that the edges are parallel and that it is straight when you feed it in. Align the material coming out from the printer with the material going into the printer. See 34, in section load and unload material on the reverse of this guide.

To see 54, in section load and unload material on the reverse of this guide.

Switch the printer off and clear the blockage. See 64, in section printing material jam on the reverse of this guide.

Install the ink cartridges as shown in the Setup Instructions that came with your printer.

System error XXXXXX Switch off/on If problem persists contact HP support

This media type supports Production PQ level. Press Enter to continue.

Waiting for nest The printer is in the process of

Warning! Ink cartridges are still functional. If you want to replace any, please select YES

The printer has experienced an unusual error; it may disappear if you switch off and then on again.

You may use the Production print mode with this printing material.

nesting.

The printer’s ink cartridges are working correctly. You should remove them only if you are printing a large image unattended and there is insufficient ink remaining to finish the image.

Switch off the printer using the power switch located at the rear. Then switch on again.

If you want to use the Production print mode, you can select it from your printer driver, from WebAccess, or from the front panel.

See 136, in section manage the prints on the reverse of this guide for an explanation of nesting.

For the cartridge removal procedure see 67, in section maintain the ink system on the reverse of this guide.

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Status Description Procedure

Front-panel messages

Warning … supply ink level? (Error code 8x09) See user manual.

If you choose to continue printing with this ink supply you will not have an ink level indicator. You may not know when the ink supply is running low or empty. Printing with an empty ink supply may seriously damage your printhead, ink tubes, and printer. See below for a complete listing of features that will not be available with continued use of this ink supply. Any damage resulting from use of this supply or non-HP ink is not covered under your printer warranty. The following features will not be available as a result of using this supply. In the Ink Cartridge menu:

 Ink level indicator  Percentage of ink

remaining

In WebAccess:

 Ink Cartridges status & Ink

Level

Select Yes to replace it with a genuine HP 705 cartridge, No to continue.

Warning! Tubes System has reached its END OF LIFE. Contact HP Representative. Replace Tubes System.

WARNING!!! You are going to reset the WebAccess Passwd.

You need to cut this media manually

The internal ink system inside your printer has reached the end of its life.

You have a security setting for WebAccess. This is an optional setting. If you continue with the procedure, the password to gain access to WebAccess will be reset.

You have printing material loaded that is too thick or strong for the cutter to cut.

The ink system tubes have reached the end of their useful life. Please replace them before they break and damage the printer.

This setting is because you have forgotten, or do not know the password for entry into WebAccess. See the “Using Your Printer” CD for more details.

Use a knife or scissors to cut the printing material.

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Front-panel messages

Printhead status messages

See Status code interpretation, on page 2.

Status code XX ranges from 00 - 55

XX02 Reseat XX06 Reseat XX08 Reseat

XX10 Reseat

XX03 Replace

XX04 Replace XX05 Replace

XX09 Replace

XX11 Replace

Printhead message

Procedure

description

The printhead may only be badly seated. This means there is a bad electrical connection between the printhead and the printer carriage.

There is an electrical failure.

Printhead smart chip failure. Replace printhead.

You have installed a new tubes system and the printer is priming them. The printer has detected that the setup printheads are still installed.

There is an electrical failure. Remove the printhead(s).

The printer has detected that you have installed an incorrect type of printhead.

Try these steps below. If the message returns to OK after performing the first step, do not continue.

1. Remove the printhead and insert the printhead again.

2. Remove the printhead and clean the interconnect, refer to carriage interconnect wiper, on page 56.

3. Replace the printhead.

Remove the used setup printhead(s) and replace with normal ones.

Ensure that you have HP 705 printheads installed.

XX12 Replace

The printer detects that the printhead does not match the rest of the ink consumable items.

Ensure that all the ink consumable items are HP 705.

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HP Designjet 5100 printer Customer Reference Guide

Front-panel messages

Status code XX ranges from 00 - 55

XX13 Replace

XX14 Replace XX15 Replace XX16 Replace XX17 Replace

XX18 Replace

XX21 Replace

Printhead message description

The smart chip inside the printhead contains incorrect information. The printer cannot print with this printhead.

The printhead has an internal electrical failure.

The printer was printing: Printhead temperature has reached an excessive level. It is possible to continue to print with this printhead, but it may void the printhead warranty if you continue for long periods.

The printhead smart chip detects an unsupported manufacturer.

The printhead has reached a degradation level that prevents the printer producing acceptable image quality consistently.

Procedure

Replace printhead(s).

1. If the quality of your prints is fine, try a manual recovery and/or reinsertion. After this the printer may detect a recovery and will accept the printhead.

2. If after a recovery the message persists and the quality of your prints is unacceptable, replace the printhead(s)

3. To continue printing press Enter.

XX20 Recover

HP Designjet 5100 printer Customer Reference Guide

The printhead is losing its capability to produce the best image quality consistently. The printhead is still able to produce good image quality. However, this is the first symptom of an aging printhead.

If the image quality is acceptable, you will not need to take any action. Continue using the printhead until the “Replace” message is displayed. If the image quality is NOT acceptable, see printhead recovery procedure, on page 38.

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Front-panel messages

Ink cartridge error messages

Status code XX ranges from 60 - 85

XX02 Reseat

XX03 Replace

XX04 Replace

XX05 Replace

XX06 Replace

Ink cartridge message description

The ink cartridge may be badly seated. An electrical connection is faulty.

The ink cartridge has an air leak that prevents the ink pumping to the printer.

The smart chip inside the ink cartridge contains incorrect information. The error detected means that you cannot continue to use this ink cartridge.

The printer has detected an incorrect ink cartridge

The printer detects that the ink cartridge does not match the rest of the ink system already installed.

Procedure

1. Remove the ink cartridge and reinsert.

2. Replace the ink cartridge.

1. Remove the ink cartridge and reinstall.

2. Replace the ink cartridge

Ensure it is an HP 705 cartridge and that it is installed into the correct position.

Ensure that the printheads and the ink cartridges are HP 705.

XX08 Unknown

Select Yes to replace your cartridge with a genuine HP 705 cartridge, No to continue.

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HP Designjet 5100 printer Customer Reference Guide

Printhead cleaner error messages

Front-panel messages

Status code XX ranges from

Printhead cleaner message description

A0 - B5

XX03 Replace

XX05 Replace

XX06 Replace

The printhead cleaner installed is not recognized by the printer.

The printhead detects that the printhead cleaner does not match the rest of the ink system already installed.

The printer detects an incorrect printhead cleaner

System error messages

What they mean

System errors are unusual printer malfunctions that may require an on-site visit from a support representative. There are two types of messages displayed.

Procedure

This may mean that the line sensor is dirty, so perform the lens replacement procedure. Ensure that you have replaced the printhead cleaner together with the printhead. Ensure that all the printhead cleaners installed are genuine HP 705.

Continuable

You can continue printing, but the printer is not functioning properly, and image quality may well be affected. It is strongly recommended that you contact your support representative and arrange an onsite visit; have the message and the system error code ready with you to quote.

Non-continuable

Turn the printer off and then on again, using the switch at the rear of the printer; the error may disappear. If the problem persists, contact your support representative and arrange an on-site visit; have the message and the system error code ready with you to quote.

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Front-panel messages

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Troubleshooting image quality

Correcting the configuration 6-2 Using the image quality print 6-2

Printhead status check 6-2

Replacing 6-2

How to print the image quality print 6-3

How to use the image quality print 6-3

Analyzing the image quality print 6-3

No defects found in the image quality print 6-6 Color accuracy 6-6

Configuration 6-6

Color consistency problems 6-7

Color accuracy configuration 6-7 Printhead recovery procedure 6-8 Accuracy calibration 6-8

To restore the factory’s calibration 6-9 Aligning the printheads 6-9

Ink marks on the printing material 6-9

Warped lines 6-9

Blurred lines (ink bleeds from lines) 6-10

Marks and/or scratches on glossy paper 6-10

Smears or scratching on the image 6-10

Marks on the reverse of the printing material 6-10

Automatic 6-11

Manual 6-11

The printing material cannot be loaded successfully 6-12 Other sources of information 6-13

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Troubleshooting image quality

Correcting the configuration

1 To achieve the best performance from your printer, only use genuine HP

accessories and supplies, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of HP printing materials, see the Using Your Printer CD. You can also look at the Web page http://www.designjet.hp.com/ for the most up- to-date information.

2 Make sure that the type of media selected in the front panel is the same as

the printing material loaded into the printer. To check this go to the Roll or Sheet menu in the front panel and press Enter.

3 Make sure that the print mode (Max Quality, Productivity, Production, Max

Speed) is correct. Check that this is defined in the front panel and in the driver selection.

4 Select Max Quality print mode for maximum print quality.

5 For Non-HP drivers, set media settings to match the printing material

loaded in the printer. See the documentation that came with your software for information.

6 If your image quality problem is related to color accuracy, go to

accuracy configuration, on page 7

Using the image quality print

The image quality print helps you determine whether you have an image quality problem, and if you do, what the cause of the problem is and how to resolve it. The print contains patterns designed to highlight any image quality problems.

Before printing and analyzing the Image Quality Print, it is recommended that you check the following:

Printhead status check

Check the printhead status in the front panel. Using the up and down keys, select the printhead icon; the front panel will then display the printhead status.

Replacing

If the printhead needs replacing, go to 73, in section maintain the ink system on the reverse of this guide and replace the printhead.

Color

for further configuration help.

Recovering

If the printhead needs recovering, go to

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HP Designjet 5100 printer Customer Reference Guide

Printhead recovery procedure, on

Troubleshooting image quality

page 8.

How to print the image quality print

Before you print the Image Quality Print you must ensure that you have A2or C-size printing material (or larger) loaded into the printer.

To print the Image Quality Print use the front panel. Go to Utilities > Test Prints > Image Quality, select which of the four prints you want (see the following pages), and press the Enter key.

How to use the image quality print

1 Use the same printing material and image quality setting as you were using

when you discovered the image quality problem.

2 Study each of the test patterns in the order that they are shown: 1 through 4.

Shown here is what the image quality print looks like:

Analyzing the image quality print

Plot 1: primary colors

The purpose of the particular part of the image Quality Print is to test the overall quality of the document with regard to dense colors.

The colored stripes are in the same order as they appear on the printer as if you are facing it: light cyan first and black last.

Each pair of colors is printed by only one printhead. So it’s easy to find the root cause of the image quality problem.

This array of colored stripes is designed to check for certain defects in the

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Troubleshooting image quality

printer. It should not be used to check for color consistency or accuracy.

If your printer is functioning correctly this part of the print will have no problems. There is no banding in any of the colors.

However, if you do see problems with this print and the image quality is not acceptable, you will need to perform some corrective actions.

Banding

Banding has occurred when you see repetitive horizontal bands within the printed image. They can appear as light or dark bands.

Banding is caused by problems with:

 The printhead(s)  Media advance

Problems with the printhead(s)

Banding caused by problems with the printhead(s) will be highlighted in the Image Quality Print because the banding is not in all of the colors: the colored strip that has banding was caused by the printhead of the same color. The colored stripes are in the same order as they appear on the printer as if you are facing it: light cyan first and black last.

For example, the image quality print shown below was printed with a printer that has a cyan printhead problem.

Corrective action

1 Perform the

done so

2 If there is no improvement in print quality, replace the problem printhead.

Problems with media advance

Printhead recovery procedure, on page 8 if you have not already

If the printer has media advance problems you will see banding in all the colors.

For example, the Image Quality Print shown below was printed with a

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HP Designjet 5100 printer Customer Reference Guide

Troubleshooting image quality

printer that has a media advance problem. Note: The bands appear light because the roller has advanced too much. The opposite could also be true, the bands could appear dark because the roller has not advanced sufficiently.

In high quality modes, due to the amount of ink used, media advance problems may not appear as lines of banding, they may appear grainy instead. The banding or graininess will appear in all the colors.

Corrective action

1 If the image is grainy, this could also be a symptom of problems with the

bidirectional alignment. Refer to this pattern is ok, go to step two.

Plot 3: bidirectional alignment, on page 5. If

2 Perform the

with which you were experiencing unacceptable image quality.

3 If there is no improvement in print quality, contact your support

representative.

NOTE: It is also possible that this kind of banding was caused because you were using a printing material not supported by HP. Performance can be guaranteed only if you use supported HP materials.

Plot 2: color to color alignment

If the printer has color-to-color alignment problems then the Image Quality Print in plot 2 (shown below) has misaligned colors.

Corrective action

1 Perform the

material with which you were experiencing unacceptable image quality.

2 If there is no improvement in print quality, contact your support

representative.

Plot 3: bidirectional alignment

Accuracy calibration, on page 8 with the same printing material

Aligning the printheads, on page 9 with the same printing

If a printer has bidirectional alignment problems, lines are fuzzy or not straight. The pattern seen below is designed to highlight this kind of problem. Check the lines on this test pattern; if they have any defects like the

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Troubleshooting image quality

ones described above, perform the corrective action.

Corrective action

1 Perform

with which you were experiencing unacceptable image quality.

2 If there is no improvement in print quality, contact your support

representative.

Plot 4: vertical line straightness

If a printer has vertical line straightness problems, lines are fuzzy or not straight. The pattern seen below is designed to highlight this kind of problem. Check the lines on this test pattern; if they have any defects like the ones described above, perform the corrective action.

Corrective action

1 Perform the

material with which you were experiencing unacceptable image quality.

2 If there is no improvement in print quality, contact your support

representative.

Aligning the printheads, on page 9 with the same printing material

Aligning the printheads, on page 9 with the same printing

No defects found in the image quality print

If the entire Image Quality Print contains no defects and you still experience image quality problems, listed below are some things to check:

 The print mode in the printer may be incorrect. See 8, in section use the

 Check the driver you are using to print with, if it is a non-HP driver, go to

 The settings in the non-HP RIP may be incorrect. Refer to the

 The software applications you are using may have the wrong settings.

Color accuracy

These are two areas you should review when troubleshooting a color accuracy problem:

Configuration

Check the color emulation selected in the driver (or in the front panel if no driver is being used). Make sure the color information is adjusted for the

front panel on the reverse of this guide.

http://www.designjet.hp.com/ and download the correct HP driver.

documentation that came with the RIP.

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Troubleshooting image quality

current color setup. See Color accuracy configuration, on page 7.

Color consistency problems

 Some printing materials may discolor or change with age. Check that

your material is fresh and has been stored correctly.

 If the environmental conditions you are printing in change rapidly, you

may see changes in the color consistency. By reducing the time the print stays in extreme environmental conditions after being printed (especially very high humidity) you can reduce the color consistency problems.

Long-term color bleeding (glossy papers)

If you see the colors are bleeding into the paper i.e. the color is soaking into the paper making the lines fuzzy and bleary. This is because of the humidity conditions that you are working under:

 Change the paper that you are printing with, or  Remove the printer from the high humidity conditions.  Do not cover or stack the printed images after printing.

Color accuracy configuration

Location of

Setting

Printer front-panel menu

Non-HP drivers (external software or hardware RIPs)

The configurations of the printer, the driver, and the RIPs define how ink is applied to each type of printing material. Use the information in the following table to configure your printer and software for best color accuracy.

Setting Description Selection

Select media type Set to match the printing material

loaded in the printer.

Ink emulation mode: RGB

Paper type or equivalent Set to match the printing material

Color correction or equivalent Perform the color correction calibration if

Set the type of colors that your software generates.

loaded in the printer. See the documentation that came with your software for information.

one is available.

Where to find additional information

The means of accurately managing the colors printed by your printer vary with the software application and driver being used. Refer to the following documentation:

 The Software Application Notes for your application, in the package

shipped with your printer.

 The online documentation for the drivers shipped with your printer.

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Troubleshooting image quality

 Remember that your printer may be configured to use one of its internal

pen palettes instead of your software's palette (which is the default). See the Using Your Printer CD.

Printhead recovery procedure

Recovering the printhead(s) means that the printer automatically cleans and tests the printhead(s).

To recover the printhead perform the following procedure:

1 Using the ↑ or ↓ keys select the printhead

icon in the front panel.

2 Press Enter. The front panel displays:

Recover

3 Using the ↑ or ↓ keys select “Recover

printheads”.

4 Press Enter. The front panel displays: 5 Using the ↑ or ↓ keys select the printhead(s)

that you need to recover or if you are not sure select “All Printheads”

Accuracy calibration

Your printer was calibrated at the factory to ensure that it operates with the greatest accuracy in normal environmental conditions. If you are operating under significantly different conditions, you should recalibrate the printer as explained here. The printer’s environmental specifications are given in the Using Your Printer CD. You may also need to recalibrate the printer if you have image quality problems.

To recalibrate the printer:

1 Go to Utilities > Calibrations > Accuracy > Recalibrate.

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Troubleshooting image quality

2 Choose Create pattern. The front panel

displays:

3 When the calibration print has finished

printing the printer will cut the material.

4 Reload the image just printed into the

printer with the arrows facing downwards, so that the black arrows emerge from the printer facing upwards.

5 Go to

recalibrate again, and choose Measure pattern.

When the printer has finished measuring and has ejected the sheet, the recalibration procedure is finished. The front panel will confirm that the printer recalibrated successfully.

If there is an error with the calibration, the front panel will display an error message and an error code. Make a note of the error code and contact your support representative.

To restore the factory’s calibration

If you notice after calibration that your image quality is worse than before, you can return to the original settings: choose Utilities > Calibrations > Accuracy > Restore Factory.

Aligning the printheads

The printhead alignment selection causes the printer to align the printheads immediately; or, if an image is being printed, as soon as the current print job is finished. The alignment procedure requires a minimum paper size of A1/ D-size (24 inches).

To perform the printhead alignment procedure go to Utilities/ Calibrations/ Printhead Alignment. You can use this feature if the print quality print indicates an alignment error. Refer to

Using the image quality print, on page

The printer will automatically perform an alignment when printheads are replaced, unless you have turned off this behavior from the front panel: Internal RIP Setting > Align Calibration > Off.

Ink marks on the printing material

For detailed printing tips, troubleshooting, printing compatibility and new product information, visit our Web site at:

http://www.designjet.hp.com/

Warped lines

The printing material itself may be warped. This can happen if it has been

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Troubleshooting image quality

used or stored in an extreme environment. For all environmental specifications, see CD.

Blurred lines (ink bleeds from lines)

Perhaps you have adjusted the drying time in the front-panel menu to speed up the printer output. Set “Drying time” to “Automatic”.

For details of drying time adjustments, see the Using Your Printer CD.

Marks and/or scratches on glossy paper

Glossy paper may be extremely sensitive to the bin or anything with which it comes into contact directly after printing. This will depend on the amount of ink printed and the environmental conditions that are present at the time of printing. Avoid any contact with the paper and handle the print with care until some time has elapsed.

Smears or scratching on the image

Environmental Specifications in the Using Your Printer

This problem can appear on coated paper if a lot of ink was printed. The paper absorbs the ink quickly and expands. As the printheads move over the paper, the printheads and the paper come into contact with each other and the printed image is smeared.

1 Press the Cancel key on the front panel; if you continue to print, the paper

may damage the printheads.

2 Cancel the print job from your computer application.

In order to obtain better results, try the following suggestions:

 Use HP-recommended paper. If the image you are printing has intense

color, try using HP Heavyweight Coated Paper through the front panel.

 Use extended margins (see the Using Your Printer CD), or try to increase

the print margins by relocating the image in the page from your software application.

 If you are using ‘Media Saving Options’ from the advanced section of the

HP- GL/2 driver, try disabling one or both of the options ‘auto rotate’ and ‘inked area’.

 Use the take-up reel if you have one installed.

If these suggestions fail to solve the problem of smears and scratching, consider changing to a non-paper-based material such as glossy film.

Marks on the reverse of the printing material

Marks underneath or at the edges of the printing material can be caused by accumulated ink deposits on the platen transferring to the printing material. The ink deposits can be seen mostly in the areas where the edge of your material rests on the platen. The printer routinely removes these ink deposits

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every time you load a roll. However, depending on your printer usage, this is sometimes not sufficient. There are two procedures for cleaning the platen, Automatic and Manual.

Automatic

This setting enables you to remove the ink deposits from the platen using the printing material you have loaded. The printer moves a portion of the material backwards and forwards over the platen. To manually trigger the automatic cleaning process go to Utilities > Clean Platen > Automatic.

Manual

This section explains the manual platen cleaning process.

NOTE: Ensure that you have unloaded all printing material before performing these procedures.

1 Open the window.

2 With a dry brush, remove the ink deposits from the cutter groove.

3 With the same dry brush, remove the ink deposits from the platen surface.

4 Use a clean, slightly damp, absorbent lint-free cloth to wipe off the loosened

ink deposits from the platen. However, do not wipe the platen wheels with this cloth.

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CAUTION Do not use commercial cleaners or abrasive cleaners.

NOTE: Use isopropyl alcohol to dampen the cloth.

5 Clean the cutter ramp as shown below with the damp cloth.

6 Clean the exposed part of the wheels as shown below with a slightly-damp

absorbent lint-free cloth. It is important that the cloth is not too damp, otherwise you will leave too much moisture behind and the wheels will not work well.

Do not wet the platen directly because you will leave too much moisture behind.

To turn the platen wheels and clean the whole circumference:

7 Close the printer’s window.

8 Select the Printer Setup menu in the front panel.

9 Select Utilities > Clean Platen > Clean Now > Manual.

10 Open the printer window.

11 Use the

↓ & ↑ keys to move the wheels through a fifth of a turn.

WARNING Do not touch the rotating wheels directly with your

hands.

12 Clean the exposed part of the wheels.

13 Repeat steps 11 and 12 three more times to clean the whole circumference

of the wheels.

14 Close window to exit.

The printing material cannot be loaded successfully

Rolls

 The roll may be loaded the wrong way. The paper should load over the

roll toward you.

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 The roll may be crumpled or warped or may have irregular edges.  The paper may be loaded at an angle. The right-hand edge must be

aligned with the edges of the roll.

 Ensure that the paper is wound tightly on the roll.  Check that the paper is correctly loaded onto the spindle.

Sheets

 It must be loaded with the right-hand edge against the blue perforated

line on the printer.

 Align the sheet against the trailing edge coming out of the printer.  The sheet may be crumpled or warped or may have irregular edges.  If you are using a hand-cut sheet, the edges may not form a right angle or

they may be rough. Do not use hand-cut sheets; use only purchased sheets.

 Refer to 30, in section load and unload material on the reverse of this

guide.

Prints do not stack properly in the bin

 The printer may be too close to the end of the roll. The natural curl near

the end of the roll can cause stacking problems. Load a new roll or remove prints manually as they are completed.

 If you are mixing prints or nesting sets of several different sizes, you may

have stacking problems because of the different sizes of printing material in the bin.

Other sources of information

If you don’t find the solution to the problem here, other sources of help are:

 The documentation supplied with the driver that you are using to manage

the output from your software application to the printer. For example, the online and printed documentation included in the HPGL/2 drivers (for Windows NT 4.0/2000/XP) supplied with your printer.

 The HP-GL/2 driver documentation supplied with your application

software.

 There is also documentation on the WebAccess tool. Refer to 128, in

section manage the prints on the reverse of this guide.

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Ink system error/status messages 7-2

(error code) Replace 7-2

(error code) Reseat 7-2

(error code) Recover 7-3 Recovery procedure 7-3 Solving ink supply problems 7-4

Problems re-seating the printhead 7-4

You cannot insert the ink cartridge into the printer 7-4

You cannot insert the printhead into the printer 7-4

Problems inserting the printhead cleaner 7-4

Carriage interconnect wiper 7-5

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Ink system error/status messages

Your printheads are manufactured to last a long time. However, over time they will degrade and after a while they will need to be replaced. The error/ status messages are designed to keep you informed of the status of your ink supplies.

The example below shows a printhead with an error.

To find out exactly which printhead has the error, select the printhead icon as shown below.

The consumable

Error code

Ink Color

The action message

The front-panel display will change to show the current status of all the printheads.

The error/status message has two parts:

 The action message  The error code

The action indicated by the message must be performed first to correct the error. If this is unsuccessful, use the error code to try to correct the problem. To interpret the error codes, refer to status code interpretation, on page 2.

There are three action messages:

(error code) Replace

The Replace message means that you must remove the consumable and replace it with a new one. Since the only action that you can do is to remove and replace with a new part or the correct part, the error code is given mainly for use by a support technician. For the removal procedure, see 73, in section maintain the ink system on the reverse of this guide.

(error code) Reseat

The Reseat message means that the electrical connection between the

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printhead and the carriage assembly is not good.

1 The printhead needs to be removed and inserted again.

2 If this is unsuccessful, the printhead and/or carriage may need to be

cleaned. See

3 If this is also unsuccessful, replace the part.

(error code) Recover

The Recover message is shown on the printhead information screen. Recovery is an optional procedure that you can use if the image quality is unacceptable. If after this the image quality has not improved sufficiently, try another recovery. If this still doesn’t work, replace the part. For details of how to perform this procedure, see

Recovery procedure

Recovering the printhead(s) means that the printer automatically cleans and tests the printhead(s).

Troubleshooting the ink supply

Carriage interconnect wiper, on page 5.

Recovery procedure, on page 3.

To recover the printhead perform the following procedure:

1 Using the ↑ or ↓ keys select the printhead

icon in the front panel.

2 The front panel displays:

3 Press Enter. The front panel displays:

4 Using the ↑ or ↓ keys select “Recover

printheads”.

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Troubleshooting the ink supply

5 Press Enter. The front panel displays:

6 Using the ↑ or ↓ keys select the

printhead(s) that you want to recover.

Solving ink supply problems

Most of the problems that you could encounter when working with the HP 705 supplies are solved with guidance from the front panel. A full list of front panel messages is supplied, see status code interpretation, on page 2.

Problems re-seating the printhead

If you have inserted the printhead into the printhead carriage assembly, and the printer does not “beep”, perform the following steps.

 Check that you have removed the protective tape from the printhead.  Insert the printhead into the carriage assembly but this time close the

cover using the latch.

 Clean the electrical contacts on both the printheads and the printhead

carriage assembly using the carriage interconnect wiper procedure. See

Carriage interconnect wiper, on page 5.

 Replace the printhead with a new one.

You cannot insert the ink cartridge into the printer

1 Ensure that you have the correct HP 705 ink cartridge.

2 Ensure that the cartridge is the correct color for that slot.

3 Ensure that the cartridge is correctly oriented, with the color-coded label at

the top.

CAUTION Never clean inside the ink cartridge slots.

You cannot insert the printhead into the printer

1 Ensure that you have the correct HP 705 printhead.

2 Ensure that the printhead is the correct color for that slot.

3 Ensure that the printhead is correctly oriented.

See 77, in section maintain the ink system on the reverse of this guide for details.

Problems inserting the printhead cleaner

1 Ensure that you have the correct HP 705 printhead cleaner.

2 Ensure that the printhead cleaner is the correct color for that slot.

3 Ensure that the printhead cleaner is correctly oriented.

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HP Designjet 5100 User's Guide

Specifications and Main Features

Frequently Asked Questions

User Manual