Gateway DX430, GM5066b, GM5074b, GM5407e, GM5410e Quick Reference Guide

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REFERENCEGUIDE

Chapter 1: About This Reference. . . . . . . . . . . . 1

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Accessing the online User Guide . . . . . . . . . . . . . . . . . . . . . . 2

Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . 3

Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . 3

Chapter 2: Checking Out Your Computer . . . . . 5

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter 3: Setting Up and Getting Started . . 11

Working safely and comfortably . . . . . . . . . . . . . . . . . . . . . 12

Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Setting up your computer desk and chair . . . . . . . . . . . 13

Sitting at your computer . . . . . . . . . . . . . . . . . . . . . . . . 14

Avoiding discomfort and injury from repetitive strain . 14

Preparing power connections . . . . . . . . . . . . . . . . . . . . . . . 14

Protecting from power source problems . . . . . . . . . . . 14

Checking the voltage selection . . . . . . . . . . . . . . . . . . . . 15

Connecting to a broadband modem or network . . . . . . . . 16

Connecting a dial-up modem . . . . . . . . . . . . . . . . . . . . . . . . 16

Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Waking up your computer . . . . . . . . . . . . . . . . . . . . . . . 17

Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . 19

Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Premium multimedia keyboard features . . . . . . . . . . . . 20

Elite multimedia keyboard features . . . . . . . . . . . . . . . . 21

Using the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Configuring the audio jacks . . . . . . . . . . . . . . . . . . . . . . . . . 27

Installing a printer, scanner, or other device . . . . . . . . . . . 28

Contents

Chapter 4: Upgrading Your Computer . . . . . . . 29

Preventing static electricity discharge . . . . . . . . . . . . . . . . . 30

Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Removing the side panel . . . . . . . . . . . . . . . . . . . . . . . . 31

Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . 32

Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Replacing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . 33

Replacing the side panel . . . . . . . . . . . . . . . . . . . . . . . . . 34

Replacing the color panel . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Adding or replacing an optical disc drive . . . . . . . . . . . . . . 39

Replacing the memory card reader . . . . . . . . . . . . . . . . . . . 41

Adding or replacing a hard drive . . . . . . . . . . . . . . . . . . . . . 43

Replacing the heat sink and processor . . . . . . . . . . . . . . . . 45

Adding or replacing an expansion card . . . . . . . . . . . . . . . . 47

Replacing the system battery . . . . . . . . . . . . . . . . . . . . . . . . 49

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . 51

Chapter 5: Maintaining Your Computer. . . . . . 53

Setting up a maintenance schedule . . . . . . . . . . . . . . . . . . . 54

Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Cleaning the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Cleaning optical discs . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using BigFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . 58

Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . 59

Deleting unnecessary files . . . . . . . . . . . . . . . . . . . . . . . 60

Checking the hard drive for errors . . . . . . . . . . . . . . . . 60

Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . 62

Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Scheduling maintenance tasks . . . . . . . . . . . . . . . . . . . . . . . 64

Moving from your old computer . . . . . . . . . . . . . . . . . . . . . 65

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Moving with Windows Easy Transfer . . . . . . . . . . . . . . . 65

Moving files and settings manually . . . . . . . . . . . . . . . . 66

Chapter 6: Troubleshooting . . . . . . . . . . . . . . . 69

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

CD or DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Recovering your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Recovering pre-installed software and drivers . . . . . . . 92

Using Microsoft System Restore . . . . . . . . . . . . . . . . . . 98

Recovering your system to its factory condition . . . . 101

Recovering your system using the Windows DVD . . . 102

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Before calling Gateway Customer Care . . . . . . . . . . . . 102

Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

iii

Contents

Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Chapter 7: Legal Notices . . . . . . . . . . . . . . . . 107

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

CHAPTER1

About This Reference

• About this guide

• Accessing the online User Guide

• Gateway contact information

• Microsoft Certificate of Authenticity

• For more information

CHAPTER 1: About This Reference

About this guide

This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary. For all other computer information, see the online User Guide.

For more information

For more information about your computer, visit Gateway’s Support page at www.gateway.com shown on your computer’s label. The Support page also has links to additional Gateway documentation and detailed specifications.

or the Web address

Accessing the online User Guide

In addition to this guide, the User Guide has been included on your hard drive. The User Guide is an in-depth, easy-to-read manual that includes information on the following topics:

• Help and technical support

• Using and customizing Windows and other software

• Controlling audio and video settings

• Using the Internet

• Protecting your files

• Playing and recording media

• Maintaining

To access the User Guide:

• Click (Start), All Programs, then click Gateway

Documentation.

www.gateway.com

Gateway contact information

The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance.

Serial number

Microsoft Certificate of Authenticity

The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system. If you ever reinstall Windows from the installation DVD, you will need to enter these numbers to activate Windows.

Technical Support telephone number

CHAPTER 1: About This Reference

• Front

• Back

CHAPTER2

Checking Out Your

Computer

Front

CHAPTER 2: Checking Out Your Computer

Memory card reader

DVD/CD drive

IEEE 1394/

FireWire™ port

Diskette drive (optional)

Headphone jack

Microphone jack

Power button/ power indicator

USB ports

DVD/CD drive (optional)

Video jack (optional)

Audio left jack (optional)

Audio right jack (optional)

Component Icon Description

Memory card reader

DVD/CD drive Use this drive to listen to audio CDs, install

Insert a memory card from a digital camera, MP3 player, PDA, cellular telephone, or other device into the memory card reader.

games and programs, watch DVDs, and store large files onto recordable discs (depending on drive type). This drive may be a CD, recordable CD, DVD, recordable DVD, Blu-ray, or HD DVD drive. For more information about your drive, see the online User Guide.

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Component Icon Description

IEEE 1394/ FireWire™ port

Diskette drive (optional)

Headphone jack Plug powered, analog front speakers, an

Microphone jack Plug a microphone into this jack. This jack is

Power button/power indicator

USB ports Plug USB (Universal Serial Bus) devices (such

Video, Audio left, and Audio right jacks (optional)

Plug IEEE 1394 (also known as Firewire™) devices (such as a digital camcorder) into these 6-pin IEEE 1394 ports.

Use this drive to read from and write to 3.5" diskettes.

external amplifier, or headphones into this jack. This jack is color-coded green.

color-coded pink.

Press this button to turn the power on or off. You can also configure the power button to operate in Standby/Resume mode or Hibernate mode. The power indicator lights when the computer is turned on.

as a USB external drive, printer, scanner, camera, keyboard, or mouse) into these ports.

Connect your video camera to these jacks.

Back

Important

Your computer’s hardware options and port locations may vary from this

illustration.

Voltage switch

Power connector

CHAPTER 2: Checking Out Your Computer

Case cover thumbscrew

PS/2 keyboard port

Monitor (VGA) port

IEEE 1394/FireWire™ port

USB ports

S/PDIF jack (optional)

Microphone jack

Headphone/front

speaker jack

TV tuner

(optional)

Wireless network antenna (optional)

Wireless network antenna connectors (optional)

PS/2 mouse port

Parallel port

Ethernet (network) jack Center/subwoofer jack

Surround L/R speaker jack Audio in/side speaker jack

Case cover thumbscrew Video card (optional)

Modem (line) jack

Tel ep hone jack

Component Icon Description

Voltage switch The switch is preset at the factory. Make

sure that this is set to the correct voltage for your area.

Power connector Plug the power cord into this connector.

PS/2 keyboard port Plug a PS/2 keyboard into this port.

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Component Icon Description

Monitor (VGA) port Plug a VGA (blue connector) monitor cable

IEEE 1394/ FireWire™ port

USB ports Plug USB (Universal Serial Bus) devices

S/PDIF output jack (optional)

Microphone jack (pink plug)

Headphone/analog speakers jack (green plug)

-ORFront speakers jack

into this port.

Plug IEEE 1394 (also known as Firewire™) devices (such as a digital camcorder) into this 6-pin IEEE 1394 port. For more information, see “Installing a printer,

scanner, or other device” on page 28.

(such as a USB Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or mouse) into these ports. For more information, see “Installing a printer,

scanner, or other device” on page 28.

Plug an optical cable from an amplifier or entertainment system into this jack for digital sound.

Plug a microphone into this jack.

This jack is user configurable for one of the following: Headphone: Plug headphones or amplified speakers into this jack (Default). Stereo out: Plug your front left and right speakers into this jack. For more information, see “Configuring the

audio jacks” on page 27.

TV tuner (optional) Plug a video tuner or antenna into this

Wireless network antenna (optional) and connectors

Case thumbscrew Remove this screw before opening the

PS/2 mouse port Plug a PS/2 mouse into this port.

Parallel port Plug a parallel device (such as a pri nter)

optional jack.

Connect this antenna to your wireless network antenna card (optional).

case.

into this port.

CHAPTER 2: Checking Out Your Computer

Component Icon Description

Ethernet (network) jack

Center/subwoofer jack (orange plug) (optional)

Surround L/R speaker jack (black plug)

Audio in/side speaker jack (blue plug)

-ORSide speaker jack

Video card (optional) Plug a VGA (blue connector) or DVI (white

Plug an Ethernet network cable or a device (such as a DSL or cable modem for a broadband Internet connection) into this jack. For more information, see “Learning about the Internet” in the online User Guide.

Plug your center speaker and subwoofer into this jack. For more information, see “Configuring the

audio jacks” on page 27.

Plug your rear right and left speakers into this jack. For more information, see “Configuring the

audio jacks” on page 27.

This jack is user configurable for one of the following: Stereo in: Plug an external audio input source (such as a stereo) into this jack so you can record sound on your computer (Default). Stereo out: Plug your side left and right speakers into this jack. For more information, see “Configuring the

audio jacks” on page 27.

connector) monitor into a port on this card, if installed.

Modem jack (optional)

Telephone jack (optional)

Plug a modem cable into this jack. For more information, see “Connecting a dial-up

modem” on page 16.

Plug the cord from your telephone into this jack.

CHAPTER3

Setting Up and Getting

Started

• Working safely and comfortably

• Preparing power connections

• Connecting to a broadband modem or

network

• Connecting a dial-up modem

• Starting your computer

• Turning off your computer

• Restarting (rebooting) your computer

• Using the keyboard

• Using the mouse

• Adjusting the volume

• Configuring the audio jacks

• Installing a printer, scanner, or other device

CHAPTER 3: Setting Up and Getting Started

Working safely and comfortably

Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain:

• Keep hands and arms parallel to the floor.

• Adjust the screen so it is perpendicular to your line of

sight, and the top of the screen is no higher than eye leve.

• Place your feet flat on the floor or on a footrest.

• Keep ventilation openings clear of obstructions.

Top of screen is not higher than eye level

Hands and arms are

parallel to the floor

Screen is perpendicular to your line of sight

Feet are flat on the floor

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Reducing eye strain

Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes.

• Position the computer desk and screen so you can avoid

glare on your screen and light shining directly into your eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter.

• Use soft, indirect lighting in your work area. Do not use

your computer in a dark room.

• Set paper holders at the same height and distance as

the monitor.

• Avoid focusing your eyes on your computer screen for

long periods of time. Every 10 or 15 minutes, look around the room, and try to focus on distant objects.

Setting up your computer desk and chair

When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture.

• Select a flat surface for your computer desk.

• Adjust the height of the computer desk so your hands

and arms are positioned parallel to the floor when you use the keyboard and touchpad. If the desk is not adjustable or is too tall, consider using an adjustable chair to control your arm’s height above the keyboard.

• Use an adjustable chair that is comfortable, distributes

your weight evenly, and keeps your body relaxed.

• Position your chair so the keyboard is at or slightly

below the level of your elbow. This position lets your shoulders relax while you type.

• Adjust the chair height, adjust the forward tilt of the

seat, or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs.

• Adjust the back of the chair so it supports the lower

curve of your spine. You can use a pillow or cushion to provide extra back support.

CHAPTER 3: Setting Up and Getting Started

Sitting at your computer

• Avoid bending, arching, or angling your wrists. Make

sure that they are in a relaxed position when you type.

• Do not slouch forward or lean far back. Sit with your

back straight so your knees, hips, and elbows form right angles when you work.

• Take breaks to stand and stretch your legs.

• Avoid twisting your torso or neck.

Avoiding discomfort and injury from repetitive strain

• Vary your activities to avoid excessive repetition.

• Take breaks to change your position, stretch your

muscles, and relieve your eyes.

• Find ways to break up the work day, and schedule a

variety of tasks.

Preparing power connections

Protecting from power source problems

War ning

High voltages can enter your computer through both the power cord and the modem connection. Protect your computer by using a surge protector. If you have a telephone modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack. During an electrical storm, unplug both the surge protector and the modem.

During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer.

An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally.

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Checking the voltage selection

Caution

If you set the voltage selection switch incorrectly, your system will be damaged. Make sure this switch is set correctly for your location before turning on your computer. In the United States, the utility power is supplied at a nominal 115 volts at 60 Hz. The power supply should always be set to this when your computer is operating in the United States. In other areas of the world, such as Europe, the utility power is supplied at 230 volts at 50 Hz. If your computer is operating in an environment such as this, the voltage switch should be moved to 230.

The power supply, a component built into your computer, provides power to the system board, add-in cards, and peripheral devices. The power supply’s voltage selection for your location is typically set at the factory, but you can change it to match the electrical service available in your usage area (such as while in another country). Use the power selection switch on the back of your computer to set the voltage to 115V or 230V.

To set the voltage selection switch:

1 Disconnect your computer’s power cable. 2 Use a tool such as an opened paper clip to slide the

voltage selection switch to the correct voltage position. The switch is located on the back of your computer, near the power cable connector. To see its location, see

“Back” on page 8.

CHAPTER 3: Setting Up and Getting Started

Connecting to a broadband modem or network

Important

Your computer may be equipped with a built-in Ethernet (network) jack. For information about setting up a wired or wireless Ethernet network, see the online User Guide.

You can connect your computer to a cable or DSL modem or to a wired Ethernet network.

To connect to a broadband modem or to an Ethernet

network:

1 Insert one end of the network cable into the network

jack on the back of your computer. To see its location, see “Back” on page 8.

2 Insert the other end of the network cable into a cable

modem, DSL modem, or network jack.

Connecting a dial-up modem

War ning

To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.

Your computer may have a 56K modem that you can use with a standard telephone line to connect to the internet or fax documents.

To connect the modem:

1 Insert one end of the modem cable into the modem

jack on the modem at the back of your computer. To see its location, see “Back” on page 8.

2 Insert the other end of the modem cable into a

telephone wall jack. (The modem will not work with digital or PBX telephone lines.)

3 If you want, you can connect a telephone to the PHONE

jack on the modem on the back of your computer.

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Starting your computer

To start your computer:

1 Connect the power, network, mouse, keyboard, and

monitor cables to your computer according to the setup poster.

2 Press the power button on the front of your computer.

If your computer does not turn on, check the power cable connections.

Important

Your computer has a built-in, variable-speed fan. In addition, your computer uses a powerful processor which produces heat and has its own cooling fan. Both the system fan and processor fan can run at different speeds at times to ensure correct system cooling. You may notice an increase in the fan noise when the fan is running at high speed and a decrease in the fan noise when it switches to normal speed.

3 If you are starting your computer for the first time,

follow the on-screen instructions to select the language and time zone and to create your first user account.

4 Attach and turn on any USB or audio peripheral devices,

such as printers, scanners, and speakers. If you need to attach a peripheral device to the parallel or serial ports, turn off your computer first. See the documentation that came with each device for its setup instructions.

5 To open your computer’s main menu, click (Start).

From that menu, you can run programs and search for files. For more information on using your computer’s menus, see “Using Windows Vista” and “Customizing Windows” in the online User Guide.

Waking up your computer

Tip

For more information about changing the power button mode, see the

“Customizing Windows” chapter in the online User Guide.

When you have not used your computer for several minutes, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator on the power button flashes.

If your computer is in Sleep mode, move the mouse, press a key on the keyboard, or press the power button to “wake” it up.

CHAPTER 3: Setting Up and Getting Started

Turning off your computer

War ning

When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods.

Important

If for some reason you cannot use the Shut Down option in Windows to turn off your computer, press and hold the power button for about five seconds, then release it.

Putting your computer into Sleep mode is the easiest way to power down your computer. Although it does not turn your computer completely off, it does turn off or slow down most system operations to save power, and saves your desktop layout so the next time you restore power, the programs are laid out just as you left them. Waking your computer from a Sleep state is much faster than turning on your computer after it has been turned completely off.

To put your computer to sleep:

1 Click (Start), then click (power). The

computer saves your session and partially shuts down to save power.

2 To “wake” your computer, press a key on the keyboard

or press the power button.

To turn off your computer:

1 Click (Start), click the arrow next to the lock icon,

then click Shut Down.

The computer turns off.

2 To completely disconnect all power (such as for

servicing internal components), also disconnect the power cord.

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Restarting (rebooting) your computer

If your computer does not respond to keyboard or mouse input, you may need to restart (reboot) your computer.

To restart your computer:

1 Click (Start), click the arrow next to the lock icon,

then click Restart. Your computer turns off, then turns on again.

2 If your computer does not turn off, press and hold the

power button until the computer turns off (about five seconds), then press it again to turn the computer back on.

CHAPTER 3: Setting Up and Getting Started

Using the keyboard

Premium multimedia keyboard features

The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active.

Function keys

Editing buttons Internet buttons Audio playback buttons Internet buttons

Windows keys

Application key Directional keys Numeric keypad

Navigation keys

Indicators

Feature Icon Description

Editing buttons Press these buttons to copy, cut, and paste.

Function keys Press these keys to start program actions. Each

Internet buttons Press these buttons to launch your Internet

program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.

home page, search, or e-mail programs.

Audio playback buttons

Navigation keys Press these keys to move the cursor to the

Press these buttons to play your audio files and to adjust the volume.

beginning of a line, to the end of a line, up the page, down the page, to the beginning of a document, or to the end of a document.

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Feature Icon Description

Indicators Show if your NUM LOCK, CAPS LOCK, or

Windows keys Press one of these keys to open the Windows

Application key Press this key to access shortcut menus and help

Directional keys Press these keys to move the cursor up, down,

Numeric keypad Press these keys to type numbers when the

SCROLL LOCK keys are activated. Press the corresponding key to activate the function.

Start menu. These keys can also be used in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer).

assistants in Windows.

right, or left.

numeric keypad (NUM LOCK) is turned on.

Elite multimedia keyboard features

The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active.

Sleep button Internet buttons

Function keys

Audio playback

buttons

Indicators

Windows keys Application key Numeric keypad

Navigation keys

CHAPTER 3: Setting Up and Getting Started

Feature Icon Description

Sleep button Press this button to activate your computer’s

Function keys Press these keys to start program actions.

Application buttons Press these buttons to launch your Internet

Audio playback buttons

Indicators Show if your NUM LOCK, CAPS LOCK, or

Windows keys Press one of these keys to open the Windows

Application key Press this key to access shortcut menus and

Editing buttons Press these buttons to copy, cut, and paste.

Sleep (power-saving) mode.

Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.

home page, search for files, or launch the calculator program.

Press these buttons to play your audio files and to adjust the volume.

SCROLL LOCK keys are activated. Press the corresponding key to activate the function.

Start menu. These keys can also be used in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer).

help assistants in Windows.

Navigation keys Press these keys to move the cursor to the

Numeric keypad Press these keys to type numbers when the

beginning of a line, to the end of a line, up the page, down the page, to the beginning of a document, or to the end of a document. Press the arrow keys to move the cursor.

numeric keypad (NUM LOCK) is turned on.

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Using the mouse

Scroll wheel

Left button

The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse.

As you move the mouse, the pointer (arrow) on the display moves in the same direction.

Right button

You can use the left and right buttons on the mouse to select objects on the display.

CHAPTER 3: Setting Up and Getting Started

You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs.

To... Do this...

Move the pointer on the computer display

Select an object on the computer display

Start a program or open a file or folder

Access a shortcut menu or find more information about an object on the display.

Move an object on the computer display.

Move the mouse around. If you reach the edge of your mouse pad and need to move the mouse farther, lift the mouse and place it in the middle of the mouse pad, then continue moving the mouse.

Position the pointer over the object. Quickly press and release the left mouse button. This is called clicking.

Position the pointer over the object. Quickly press and release the left mouse button twice. This is called double-clicking.

Position the pointer over the object. Quickly press and release the right mouse button once. This is called right-clicking.

Position the pointer over the object. Press the left mouse button and hold it down. Move (drag) the object to the appropriate part of the computer display. Release the button to drop the object where you want it. This is called clicking and dragging.

For more information about how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other mouse settings, see the “Customizing Windows” chapter in the online User Guide. For instructions on how to clean the mouse, see “Cleaning the mouse” on page 57.

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Adjusting the volume

You can adjust volume using your speakers’ controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer.

To adjust the overall volume using hardware controls:

• If you are using external speakers, turn the knob on the

front of the speakers.

-OR-

Use the mute and volume control buttons on the keyboard. For more information, see “Using the

keyboard” on page 20.

To adjust the volume from Windows:

1 Click (Volume) on the taskbar. The volume control

slider opens.

2 Click and drag the slider up to increase volume and

down to decrease volume.

3 To mute the volume, click (Mute). To restore volume,

click it again.

CHAPTER 3: Setting Up and Getting Started

4 To adjust device volume levels, click Mixer. The Volume

Mixer dialog box opens, where you can click and drag

sliders for individual devices.

Tip

Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds).

5 Click X in the top-right corner of the window to close it.

Help

For more information about adjusting the volume, click Start, then click Help and Support. Type adjusting volume in the Search Help box, then press E

NTER.

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Configuring the audio jacks

If the back of your computer has five audio jacks, they are universal jacks. This means that they can be used for more than one purpose. For example, the blue jack on the computer can be a stereo in jack or a stereo out jack. To use the audio jacks for something other than the default audio device, you need to configure the audio jacks.

To configure the audio jacks:

Shortcut

Start Ö Control Panel Ö Hardware and Sound Ö Sound Ö click the

device Ö Configure

1 Connect your audio device(s) to the computer audio

jack(s).

2 Click (Start), then click Control Panel. The Control

Panel window opens.

3 Click Hardware and Sound, Sound, the Playback tab,

then click Configure.

-OR-

If your computer has the Realtek Sound Effect Manager installed, double-click the Sound Effect Manager icon on the taskbar. The Realtek dialog box opens.

4 Follow the on-screen instructions to configure the audio

jacks for your speaker setup.

CHAPTER 3: Setting Up and Getting Started

Installing a printer, scanner, or other device

Important

Before you install a printer, scanner, or other peripheral device, see the

device documentation and installation instructions.

Your computer has one or more of the following ports: IEEE 1394 (also known as Firewire®), Universal Serial Bus (USB), serial, and parallel. You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer. For more information about port locations, see “Checking Out Your Computer” on page 5.

IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any software the device needs. After doing this, you can disconnect and reconnect the device at any time.

Help

For more information about installing peripheral devices, click Start, then

click Help and Support. Type installing devices in the Search Help box, then press E

NTER.

Parallel and serial port devices are not plug-and-play. See the device documentation for detailed information and installation instructions.

CHAPTER4

Upgrading Your Computer

• Preventing static electricity discharge

• Opening the case

• Closing the case

• Replacing the color panel

• Installing memory

• Replacing the system battery

• Adding or replacing an optical disc drive

• Replacing the memory card reader

• Adding or replacing a hard drive

• Replacing the heat sink and processor

• Adding or replacing an expansion card

• Replacing the system board

CHAPTER 4: Upgrading Your Computer

Preventing static electricity discharge

War ning

To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case.

To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Before opening the computer case, follow these guidelines:

• Wear a grounding wrist strap (available at most

electronics stores) and attach it to a bare metal part of your computer.

• Turn off your computer.

• Touch a bare metal surface on the back of the computer.

• Unplug the power cord and the modem and network

cables.

Caution

ESD can permanently damage electrostatic discharge-sensitive components in your computer. Prevent ESD damage by following ESD guidelines every time you open the computer case.

Before working with computer components, follow these guidelines:

• Avoid static-causing surfaces such as carpeted floors,

plastic, and packing foam.

• Remove components from their antistatic bags only

when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

• Always hold expansion cards by their edges or their

metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

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Opening the case

Your computer case provides easy access to internal components.

Removing the side panel

War ning

To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case.

To remove the side panel:

1 Follow the instructions in “Preventing static electricity

discharge” on page 30.

2 Shut down your computer, then disconnect the power

cord and modem, network, and all peripheral device cables.

3 Press the power button for ten seconds to drain any

residual power from your computer.

4 Loosen the two captive thumbscrews on the back edge

of the side panel. (These screws cannot be removed.)

5 Slide the side panel toward the back of your computer,

then pull the panel away from your computer.

CHAPTER 4: Upgrading Your Computer

Removing the front bezel

To remove the front bezel:

1 Remove the side panel by following the instructions in

“Removing the side panel” on page 31.

2 Press the three bezel retention tabs, then swing the left

side of the bezel away from the computer and remove it.

Tabs

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Closing the case

Replacing the front bezel

To replace the front bezel:

1 Slide the tabs on the right side of the bezel into the slots

on the right side of the computer.

Tabs

2 Swing the left side of the bezel in to insert the release

tabs on the left side of the bezel into the slots on the left side of the computer.

3 Press the left side of the bezel firmly until the release

tabs snap into place.

CHAPTER 4: Upgrading Your Computer

Replacing the side panel

To replace the side panel:

1 Make sure that all of the internal cables are arranged

inside the computer so they will not be pinched when you close the computer.

2 Slide the side panel toward the front of the computer

until the back of the side panel is flush with the back of the computer.

3 Tighten the two thumbscrews on the back edge of the

side panel, then reconnect the cables and power cord.

Replacing the color panel

To replace the color panel on the front bezel:

Tip

If you have difficulty removing the color panel, it may be easier to remove the front bezel first. (This procedure shows the bezel removed.) To remove the front bezel, follow the instructions in

“Removing the front bezel” on page 32.

1 Find the panel release lever inside the front bezel’s

lower vent opening, then slide the lever to the left.

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2 Press firmly on the lower left and lower right parts of

the color panel to release the panel from the front bezel. You should press the two points against the computer until you hear or feel a click, which is the sound of the panel’s internal locking tabs unlocking.

Press

here

Press here

3 Swing the bottom of the panel away from the bezel and

remove it. The panel should easily slide out.

CHAPTER 4: Upgrading Your Computer

4 Slide the tabs of the new color panel up into the slots

on the front bezel.

5 Press firmly on the lower left and lower right parts of

the color panel to engage the panel’s internal locking tabs. You should press the two points against the computer until you hear or feel a click, which is the sound of the panel’s internal locking tabs locking the panel partially into place.

Press

here

Press here

6 While pressing the bottom center of the color panel

against the front bezel, slide the panel release lever back to the right. The color panel is now fully locked into place.

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Installing memory

When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory.

To install or replace DIMM memory:

1 Remove the side panel by following the instructions in

“Removing the side panel” on page 31.

2 For more stability, place your computer on its side. To

avoid scratching the case, place it on a towel or other non-abrasive surface.

3 Find the memory module banks on your system board.

4 If you are removing a DIMM from the memory module

bank, gently pull the plastic tabs away from the sides of the memory module and remove it.

- OR -

If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank.

CHAPTER 4: Upgrading Your Computer

5 Align the notches on the new DIMM with the notches

on the memory module bank and press the module firmly into the bank. The tabs on the sides of the memory module should secure the memory module automatically. When the module is secure, you hear a click.

6 Replace the side panel by following the instructions in

“Replacing the side panel” on page 34.

7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the

Windows desktop appears.

10 Click (Start), right-click Computer, then click

Properties. The amount of memory in your computer

is displayed.

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Adding or replacing an optical disc drive

Tools

You need a Phillips screwdriver to add or replace a CD or DVD drive.

To add replace an optical drive:

1 Remove the side panel by following the instructions in

“Removing the side panel” on page 31.

2 Remove the front bezel by following the instructions in

“Removing the front bezel” on page 32.

Important

The color and shape of your replacement drive’s front cover may

vary from your original drive.

3 If you are installing a new drive (not replacing an old

one), remove the two drive retention screws in the drive bay, then go to Step 8. For the location of the screws, see the photo in Step 6.

4 If you are replacing an existing drive, disconnect the

cables from the drive, noting their locations and orientation. You will reconnect the cables after you install the new drive.

Drive data cable Drive power cable

5 Note any jumper settings on the old drive and set the

jumper on the new drive to be the same.

CHAPTER 4: Upgrading Your Computer

6 Remove the two drive retention screws.

Drive retention screws

7 Slide the drive forward and out of the drive bay.

8 Slide the new drive into the drive bay, line up the screw

holes on the drive bay with the screw holes on the drive, then replace the two drive retention screws.

9 Reconnect the drive cables using your notes from

Step 4, or according to the manufacturer’s instructions.

10 Replace the front bezel by following the instructions in

“Replacing the front bezel” on page 33.

11 Replace the side panel by following the instructions in

“Replacing the side panel” on page 34.

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Replacing the memory card reader

Tools

You need a Phillips screwdriver to replace the memory card reader.

To replace the memory card reader:

1 Remove the side panel by following the instructions in

“Removing the side panel” on page 31.

2 Remove the front bezel by following the instructions in

“Removing the front bezel” on page 32.

Important

The color and shape of your replacement card reader’s front

cover may vary from your original card reader.

3 Slide the top bezel toward the front of the computer

about 3/4 inch, then remove it from your computer.

4 Remove the two screws that secure the card reader to

the computer.

Screws

CHAPTER 4: Upgrading Your Computer

5 Unplug the cable from the back of the card reader, then

slide the card reader toward the front of your computer.

6 Slide the new card reader into place, then secure it with

the two screws you removed previously.

7 Plug the cable back into the card reader. 8 Place the top bezel on top of the computer, then slide

bezel toward the back of the computer until it clicks into place.

9 Reinstall the bezel by following the instructions in

“Replacing the front bezel” on page 33.

10 Reinstall the computer case’s side panel by following

the instructions in “Replacing the side panel” on

page 34.

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Adding or replacing a hard drive

To add or replace a hard drive:

Tools

You need a Phillips screwdriver to add or replace a hard drive.

1 Remove the side panel by following the instructions in

“Removing the side panel” on page 31.

2 Disconnect and label all hard drive cables, noting their

locations and orientation. (You will reconnect the cables after you install the new drive.)

3 Disconnect the hard drive cage fan cable from the

system board.

CHAPTER 4: Upgrading Your Computer

4 Loosen the captive thumbscrew that secures the hard

drive cage to the computer. (This screw cannot be removed.)

5 Remove the hard drive cage from the computer. 6 If you are replacing a drive, remove the screws that

secure the hard drive to the hard drive cage, then slide the old hard drive out of the cage.

Hard drive screws (top) Hard drive screws (bottom)

7 If you are replacing a drive, note any jumper settings

on the old drive and set the jumper on the new drive to be the same.

- OR -

If you are adding a new drive, set the jumper as instructed by the drive’s user guide.

8 Slide the new hard drive into the cage, then secure it

to the cage using either the four screws you removed previously or mounting screws provided with your new drive.

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9 Line up the tabs on the right side of the cage with the

slots on the inside of the case, then slide the cage into the case.

Hard drive cage tabs Slots on inside of case

10 Tighten the cage thumbscrew, then plug the hard drive

cage fan cable back into the system board.

11 Connect the drive cables. If you are replacing a drive,

use your notes from Step 2.

12 Replace the side panel by following the instructions in

“Replacing the side panel” on page 34.

13 Reconnect all external cables and the power cord. 14 Turn on your computer. 15 If you are using the new hard drive as your primary

drive, install Windows using the operating system DVD that came with your computer. For more information on restoring your system, see “Recovering your system”

on page 91.

Replacing the heat sink and processor

Tools

You need a Phillips screwdriver to replace the heat sink.

To replace the heat sink and processor:

1 Remove the side panel by following the instructions in

“Removing the side panel” on page 31.

2 For more stability, place your computer on its side. To

avoid scratching the case, place it on a towel or other non-abrasive surface.

3 Unplug the heat sink fan cable from the system board.

CHAPTER 4: Upgrading Your Computer

4 Loosen the four captive screws that secure the heat sink

and fan assembly to the system board, then remove the assembly and place it on a stable surface with the flat surface of the heat sink (the side with the thermal grease) up. (The four screws cannot be completely removed.)

Screws (only one shown)

5 Push the processor release lever down, lift it completely

up, then lift the processor retention bracket.

6 Remove the processor from the system board. 7 Install the new processor onto the system board. Make

sure that Pin 1 on the processor (indicated by the silk-screened arrow on the corner of the processor) aligns with Pin 1 on the processor socket (indicated by the absence of a pin hole in the processor socket), then return the retention bracket and lever to their locked position.

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8 If this is a new heat sink, remove the strip on the heat

sink that covers the gray thermal grease. If you are re-using a heat sink, re-apply a small bead of thermal grease (about the size of a pea) to the surface that contacts the processor.

9 Place the heat sink and fan assembly on the processor,

then tighten the screws that secure it to the system board.

10 Connect the heat sink fan cable to the system board. 11 Replace the side panel by following the instructions in

“Replacing the side panel” on page 34.

Adding or replacing an expansion card

To add or replace an expansion card:

1 Remove the side panel by following the instructions in

“Removing the side panel” on page 31.

2 If you are replacing an expansion card, disconnect any

cables that are attached to the card, noting their locations and orientation. (You may need to reconnect the cables after you install the new card.)

3 Open the card retention lever.

CHAPTER 4: Upgrading Your Computer

4 If you are replacing an expansion card, remove the old

card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways.

Caution

Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can cause electrostatic damage to the card.

5 Install the new card into the expansion slot. You can

slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways.

6 If you have just replaced an expansion card, reconnect

the expansion card cables (if any) using your notes from

Step 2. If you have added a new expansion card,

connect its cables according to its user guide.

7 Press the card retention lever back into place. 8 Replace the side panel by following the instructions in

“Replacing the side panel” on page 34.

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Replacing the system battery

War ning

Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer’s instructions.

If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer, replace the system battery. Use a battery of the same size and voltage as the original battery that was in your computer.

To replace the battery:

1 Restart your computer. 2 During the restart, press and hold the F1 key. The main

menu of the BIOS Setup utility opens.

3 Write down all values in the menus and submenus, then

exit from the utility.

Caution

Any custom BIOS settings you have made will be lost when you remove the system battery. All settings will return to their factory defaults.

4 Shut down your computer.

CHAPTER 4: Upgrading Your Computer

5 Remove the side panel by following the instructions in

“Removing the side panel” on page 31.

6 For more stability, place your computer on its side. To

avoid scratching the case, place it on a towel or other non-abrasive surface.

7 Locate the old battery on the system board and note

its orientation. You will need to install the new battery the same way.

Important

Your computer’s battery location may vary from the illustration

below.

Battery release tab

8 Push the battery release tab. The battery pops out of

the socket.

9 Make sure that the positive (+) side of the new battery

is facing up (usually the side that the battery type and model number are etched into), then press the battery into the socket until it snaps into place.

10 Replace the side panel by following the instructions in

“Replacing the side panel” on page 34.

11 Reconnect all external cables and the power cord. 12 Turn on your computer. 13 While your computer starts, press and hold the F1 key.

The main menu of the BIOS Setup utility opens.

14 In the BIOS Setup utility, restore any settings that you

wrote down in Step 3.

15 Save all your settings and exit the BIOS Setup utility.

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Replacing the system board

To replace the system board:

1 Remove the side panel by following the instructions in

“Removing the side panel” on page 31.

2 Remove all expansion cards by following the directions

in “Adding or replacing an expansion card” on page 47.

3 Remove all memory modules by following the directions

in “Installing memory” on page 37.

4 Disconnect all the power and data cables from the

system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.)

Tip

You can label each cable with tape to make it easier to re-connect them later.

5 Remove the four screws that secure the power supply

to your computer, then slide it out of your computer.

6 Remove the seven system board screws.

Screws

7 Lift the system board up and out of the case. 8 Align the new system board on the screw holes in the

case, then secure it into the case with the screws.

CHAPTER 4: Upgrading Your Computer

9 If your replacement system board does not include a

processor remove the processor from the old system board by following the directions in “Replacing the heat

sink and processor” on page 45, then install it and the

heat sink into the new system board by following the directions in the same procedure.

10 Slide the power supply back into the case, then install

the four screws to secure the power supply to the case.

11 Connect all power and data cables using your notes

from Step 4.

12 Reinstall any memory modules you removed previously. 13 Reinstall any expansion cards you removed previously. 14 Replace the side panel by following the instructions in

“Replacing the side panel” on page 34.

CHAPTER5

Maintaining Your

Computer

• Setting up a maintenance schedule

• Caring for your computer

• Cleaning your computer

• Updating Windows

• Using BigFix

• Managing hard drive space

• Scheduling maintenance tasks

• Moving from your old computer

CHAPTER 5: Maintaining Your Computer

Setting up a maintenance schedule

Use the following table to set up a regular maintenance schedule.

Maintenance task Weekly Monthly When

Check for viruses X X X

Run Windows Update X X

Manage hard drive space X

Clean up hard drives X X

Scan hard drive for errors X X

Defragment hard drive X X

Back up files X X X

Clean computer case and peripheral devices

Caring for your computer

To extend the life of your computer:

• Be careful not to bump or drop your computer, and do

not put any objects on top of it. The case, although strong, is not made to support extra weight.

• When transporting your computer, we recommend that

you put it in the original packaging materials.

• Keep your computer away from magnetic fields.

Magnetic fields can erase data on hard drives.

• Never turn off your computer when the drive indicator

is on because data on the hard drive could be lost or corrupted.

needed

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• Avoid subjecting your computer to extreme

temperature changes. The case can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures. Damage due to either extreme is not covered by your warranty. As a general rule, your computer is safest at temperatures that are comfortable for you.

• Keep all liquids away from your computer. When spilled

onto computer components, almost any liquid can result in expensive repairs that are not covered under a standard warranty.

• Avoid dusty or dirty work environments. Dust and dirt

can clog the internal mechanisms and can lead to permanent damage to the computer.

• Do not block the ventilation fan slots. If these slots are

blocked, your computer may overheat, resulting in unexpected shutdown or permanent damage to the computer.

• When storing your computer for an extended period of

time, unplug AC power.

Cleaning your computer

Keeping your computer clean and the vents free from dust helps keep your computer performing at its best. You may want to gather these items and put together a computer cleaning kit:

• A soft, lint-free cloth

• An aerosol can of air that has a narrow, straw-like

extension

• Cotton swabs

• An optical disc drive cleaning kit

CHAPTER 5: Maintaining Your Computer

Cleaning the exterior

War ning

When you shut down your computer, the power turns off, but some electrical current still flows through it. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets.

• Always turn off your computer and other peripheral

devices before cleaning any components.

• Use a damp, lint-free cloth to clean your computer and

other parts of your system. Do not use household abrasive or solvent cleaners because they can damage the finish on components.

• Your computer is cooled by air circulated through the

vents on the case, so keep the vents free of dust. With your computer turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents.

Cleaning the keyboard

You should occasionally clean the keyboard to remove dust and lint trapped under the keys.

To clean the keyboard:

1 Use an aerosol can of air with a narrow, straw-like

extension to remove dust and lint trapped under the keys.

2 If you spill liquid on the keyboard, turn off your

computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.

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Cleaning the monitor

Caution

A flat-panel display is made of specially coated glass and can be

scratched or damaged by abrasive or ammonia-based glass cleaners.

To clean the monitor:

• To clean an LCD flat panel monitor, use a soft cloth and

water to clean the screen. Dampen the cloth (never apply liquid directly to the screen), then wipe the screen with the cloth.

• To clean a CRT monitor, use a soft cloth and glass

cleaner to clean the monitor screen. Squirt a little cleaner on the cloth (never directly on the screen), then wipe the screen with the cloth.

Cleaning the mouse

If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.

To clean the mouse:

• Wipe the bottom of the mouse with a damp, lint-free

cloth.

Cleaning optical discs

Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling.

To clean an optical disc:

• Wipe from the center to the edge, not around in a circle,

using a product made especially for the purpose.

CHAPTER 5: Maintaining Your Computer

Updating Windows

Windows Update helps you keep your computer up-to-date. Use Windows Update to choose updates for your computer’s operating system, software, and hardware. New content is added to the site regularly, so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly. Windows Update scans your computer and provides you with a tailored selection of updates that apply only to the software and hardware on your computer.

For information on running Windows Update, see “Windows Update” in the online User Guide. Windows Update can also be controlled through the Windows Security Center. For more information, see “Protecting Your Computer” in the online User Guide.

Help

For more information about Windows Update, click Start, then click Help and Support. Type windows update in the Search Help box, then

press E

NTER.

Using BigFix

BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To fix the problem, click on that icon to open BigFix.

To start BigFix:

1 Click (Start), All Programs, Accessories, System

Tools, then click BigFix.

2 To learn more about BigFix, click Help, then click

Tutorial.

Managing hard drive space

Windows provides several utilities you can use to check hard drive space, delete unnecessary files, defragment files, and back up files.

www.gateway.com

Checking hard drive space

To check hard drive space:

Shortcut

Start Ö Computer Ö right-click drive Ö Properties

1 Click (Start) then click Computer. The Computer

window opens.

2 Right-click the drive that you want to check for available

file space, then click Properties. Drive space information appears.

CHAPTER 5: Maintaining Your Computer

Deleting unnecessary files

Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space.

To delete unnecessary files:

Shortcut

Start Ö Computer Ö right-click drive Ö Properties Ö

Disk Cleanup

1 Click (Start), All Programs, Accessories, System

Tools, then click Disk Cleanup. The Disk Cleanup dialog

box opens.

2 Click one of the options:

• My files only cleans only the folders for the

currently logged in user.

• Files from all users on this computer cleans all

folders.

The Disk Cleanup dialog box opens.

3 Click to select the types of files you want to delete, then

click OK. The types of files you indicated are deleted.

Help

For more information about keeping the hard drive free of

unnecessary files, click Start, then click Help and Support. Type disk cleanup in the Search Help box, then press E

Checking the hard drive for errors

The Error-checking program examines the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them.

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www.gateway.com

If you use your computer several hours every day, you probably want to run Error-checking once a week. If you use your computer less frequently, once a month may be adequate. Also use Error-checking if you encounter hard drive problems.

To check the hard drive for errors:

1 Click (Start) then click Computer. The Computer

window opens.

2 Right-click the drive that you want to check for errors,

click Properties, then click the Tools tab.

3 Click Check Now, then click Start. Your drive is checked

for errors. This process may take several minutes.

Important

Error checking cannot scan a drive while the drive is being used, so if you try to check your hard drive for errors, you see a prompt asking you if you want to scan the hard drive later (the next time you restart your computer). If you see this prompt, click Schedule disc check, then restart your computer.

After Windows has finished checking the drive for errors, it provides a summary of the problems that it found.

4 Correct any problems that are found by following the

on-screen instructions.

5 Click OK.

Help

For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for dis k errors in the Search Help box, then press E

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CHAPTER 5: Maintaining Your Computer

Defragmenting the hard drive

When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your computer to use a file, Windows must search for the pieces of the file and put them back together. This process slows the hard drive performance.

Disk Defragmenter organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive. Defragmenting the information stored on the drive can improve hard drive performance.

While Disk Defragmenter is running, do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process. Also, if you are connected to a network, log off before starting Disk Defragmenter. Network communication may stop the defragmentation process and cause it to start over.

Tip

Because defragmenting a drive may take hours to complete (depending on the size of the drive being defragmented), consider starting the process when you will not need the computer for several hours.

To defragment the hard drive:

1 Disconnect your computer from the network. 2 Click (Start), All Programs, Accessories, System

Tools, then click Disk Defragmenter. The Disk Defragmenter dialog box opens.

3 Click Defragment now. This process may take hours to

complete, depending on the size of the drive being defragmented.

Help

For more information about defragmenting the hard drive, click

Start, then click Help and Support. Type defragmenting in the Search Help box, then press E

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Backing up files

Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files.

You should back up your files regularly to a writable optical disc (if you have a recordable drive). Use a backup device, such as a recordable disc drive, to do a complete hard drive backup. If you do not have a high-capacity backup device and you want to purchase one, you can visit the Accessories Store at

www.gateway.com

To back up files:

1 Click (Start) then click Computer. The Computer

window opens.

2 Right-click the drive that you want to back up, click

Properties, then click the Tools tab.

www.gateway.com

3 Click Backup Now, then click Run a file backup now. 4 Follow the on-screen instructions to select a backup

storage location and the files and folders to back up.

Help

For more information about backing up files, click Start, then

click Help and Support. Type backup in the Search Help box, then press E

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CHAPTER 5: Maintaining Your Computer

Scheduling maintenance tasks

Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors.

Important

Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run.

To start the Task Scheduler:

1 Click (Start), All Programs, Accessories, System

Tools, then click Task Scheduler. The Tas k Scheduler dialog box opens.

2 Click Create Basic Task for basic tasks or click Create

Task for more complex tasks, then follow the on-screen instructions to finish setting up and scheduling the task.

Help

For more information about scheduling tasks, click Start, then

click Help and Support. Type task scheduler in the Search Help box, then press E

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www.gateway.com

Moving from your old computer

Moving with Windows Easy Transfer

You can move your files, folders, software settings, and user account settings (such as display, Internet, and e-mail settings) from your old computer to your new one using Windows Easy Transfer, providing your old computer uses Windows XP or Windows Vista.

While using Windows Easy Transfer, you will not be able to run other tasks on the computers.

Important

If your old computer does not use Windows XP or Windows Vista™, you must manually move your data by using a writeable disc, flash drive, external hard drive, or network drive.

To move files and settings from your old computer:

1 If you want to transfer program settings to your new

computer, install those programs on the new computer before running Windows Easy Transfer. Windows Easy Transfer copies only the software’s settings, not the software itself, to the new computer.

2 Click (Start), All Programs, Accessories, System

Tools, then click Windows Easy Transfer. The Windows

Easy Transfer dialog box opens.

3 Click Next, click Start a new transfer, then follow the

on-screen instructions to complete the transfer.

Help

For more information about transferring files, click Start, then

click Help and Support. Type transferring files in the Search Help box, then press E

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CHAPTER 5: Maintaining Your Computer

Moving files and settings manually

You can manually transfer your personal data files by copying them to a network location or to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive.

Finding your documents

Many programs save your personal data files in the Documents or My Documents folder. Look in your old computer’s documents folder for personal data files.

To find files in the documents folder:

1 In Windows Vista, click (Start), then click

Documents. The Documents folder opens and displays many of your saved personal data files. Go to Step 4.

- OR -

In Windows XP, click Start, then click My Documents. The My Documents window opens and displays many of your saved personal data files. Go to Step 4.

- OR -

In Windows 98, Windows Me, or Windows 2000, double-click the My Computer icon on the desktop. Go to the next step.

2 Double-click the C:\ drive icon. 3 Double-click the My Documents folder. The My

Documents window opens and displays many of your saved personal data files.

4 Copy your personal data files to removable media or to

another computer on your network.

Finding other files

Use Windows Find or Search to locate other personal data files. For more information, see the online User Guide.

You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period). For example, a document file might have a .DOC extension and a spreadsheet file might have an .XLS extension.

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File type File usually ends in...

Documents .DOC, .TXT, .RTF, .HTM, .HTML, .DOT

Spreadsheets .XLS, .XLT, .TXT

Pictures .JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS

Movies .MPEG, .MPG, .AVI, .GIF, .MOV

Sound and music .WAV, .CDA, .MP3, .MID, .MIDI, .WMA

To find files using Find or Search:

1 In Windows Vista, click (Start), then click Search.

The Search Results window opens.

- OR -

In Windows XP, click Start, then click Search. The Search Results window opens.

- OR -

In Windows 98, Windows Me, or Windows 2000, click Start, Find or Search, then click For Files or Folders. The Search Results window opens.

2 Type the filename you want to search for, then press

ENTER. The search results are displayed.

3 To learn about more search options, click Help.

CHAPTER 5: Maintaining Your Computer

CHAPTER6

Troubleshooting

• Safety guidelines

• First steps

• Troubleshooting

• Recovering your system

• Telephone support

CHAPTER 6: Troubleshooting

Safety guidelines

While troubleshooting your computer, follow these safety guidelines:

War ning

Never remove your computer case cover while your computer is turned

on and while the modem cable, network cable, and power cord are connected.

War ning

Make sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 30.

War ning

To avoid bodily injury, do not attempt to troubleshoot your computer problem if:

- Power cords or plugs are damaged

- Liquid has been spilled into your computer

- Your computer was dropped

- The case was damaged

Instead, unplug your computer and contact a qualified computer technician.

First steps

If you have problems with your computer, try these things first:

• Make sure that the power cord is connected to your

computer and an AC outlet and that the AC outlet is supplying power.

• If you use a power strip or surge protector, make sure

that it is turned on.

• If a peripheral device (such as a keyboard or mouse)

does not work, make sure that all connections are secure.

• Make sure that your hard drive is not full.

• If an error message appears on the screen, write down

the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem.

www.gateway.com

• If you added or removed peripheral devices, review the

installation procedures you performed and make sure that you followed each instruction.

• If an error occurs in a program, see the program’s

printed documentation or the online help.

Help

For more information about troubleshooting, click Start, then

click Help and Support. Type troubleshooting in the Search Help box, then press E

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Troubleshooting

Troubleshooting topics are listed in alphabetical order.

Add-in cards

The computer does not recognize an add-in card

• Shut down and restart your computer.

• Make sure that you have installed the required

software. For more information, see the documentation that came with your add-in card.

Audio

See “Sound” on page 90.

CD or DVD drives

The computer does not recognize a disc or the CD or DVD drive

• Make sure that the disc label is facing up, then try again.

• Try a different disc. Occasionally discs are flawed or

become scratched and cannot be read by the CD or DVD drive.

• If you are trying to play a DVD, make sure that you have

a DVD drive. To identify your drive type, see the “Using Drives and Media Files” chapter in the online User Guide.

• Your computer may be experiencing some temporary

memory problems. Shut down and restart your computer.

• Some music CDs have copy protection software. You

may not be able to play these CDs on your computer.

CHAPTER 6: Troubleshooting

• Clean the disc. For more information, see “Cleaning

optical discs” on page 57.

• Restart your computer, then enter the BIOS Setup utility

by pressing and holding F2 while your computer restarts. Make sure that the IDE controllers are enabled.

• Make sure that the drive is configured correctly by

following the instructions in the drive documentation.

• Reinstall the device driver.

An audio CD does not produce sound

• Make sure that the disc label is facing up, then try again.

• Some music CDs have copy protection software. You

may not be able to play these CDs on your computer.

• Make sure that the volume controls are turned up. For

more information, see “Adjusting the volume” on

page 25.

• Make sure that the mute controls are turned off. For

more information, see “Adjusting the volume” on

page 25.

• Make sure that the speaker cables are connected

correctly and securely.

• Shut down and restart your computer.

• Clean the disc. For more information, see “Cleaning

optical discs” on page 57.

• Reinstall the audio device drivers.

A DVD movie will not play

• Make sure that you have a DVD drive. To identify your

drive type, see the “Using Drives and Media Files” chapter in the online User Guide..

• Make sure that the disc label is facing up, then try again.

• Try a different disc. Occasionally discs are flawed or

become scratched and cannot be read by the DVD drive.

• Shut down and restart your computer.

• Clean the disc. For more information, see “Cleaning

optical discs” on page 57.

• Reinstall the device driver.

• Make sure that the DVD program has been installed on

your computer.

• DVDs and DVD drives contain regional codes that help

control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.

The regional code on your DVD drive is determined by your computer’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive’s regional code must match the regional code for the disc. The regional code for the disc is on the disc, disc documentation, or disc packaging.

If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match.

Diskette drive

The diskette drive is not recognized

• Shut down and restart your computer.

You cannot save a file to diskette or you see the message “disk is full or write-protected”

• Make sure that the write-protection tab on the

• Delete unnecessary files on the diskette and try

• Make sure that the diskette you are using is

• Try a different diskette. Occasionally diskettes are

• Run Error-checking on the diskette. For more

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upper-right corner of the diskette is down (unprotected).

again.

IBM-compatible.

flawed and cannot be read by the diskette drive.

information, see “Checking the hard drive for errors”

on page 60. If errors are detected and corrected, try

using the diskette again.

You see an “Access Denied” or “Write protect” error message

• Move the write-protection tab in the upper-right

corner of the diskette down (unprotected).

• The diskette may be full. Delete unnecessary files on

the diskette and try again.

• Make sure that the diskette you are using is

IBM-compatible.

• Try a different diskette. Occasionally diskettes are

flawed and cannot be read by the diskette drive.

You see a “Disk is full” error message

You see a “Non-system disk” or “Disk error” error message

The diskette drive LED is lit continuously

DVD drives

Ethernet

CHAPTER 6: Troubleshooting

• Delete unnecessary files on the diskette.

• Try a different diskette. Occasionally diskettes are

flawed and cannot be read by the diskette drive.

• Run Error Checking on the diskette. For more

information, see “Checking the hard drive for errors”

on page 60.

• Eject the diskette from the diskette drive, then press

ENTER.

• Make sure that the diskette you are using is

IBM-compatible.

• Remove the diskette from the drive. If the light stays

on, try restarting your computer.

• See “CD or DVD drives” on page 71.

You cannot see the other computers on your network

• Make sure that your Ethernet cable is plugged into the

Ethernet jack on your computer. Make sure that the other end is plugged into a router.

• Make sure that all computers are plugged into a

powered electrical outlet and turned on.

• Make sure that the router is plugged into a powered

electrical outlet and turned on. Most routers have lights that indicate they are working. For more information, see the documentation that came with your router.

• Make sure that all computers on your network have the

same workgroup name.

• Make sure that all computers are using the same Subnet

Mask.

• If you assigned IP addresses to the computers, make

sure that all computers have different IP addresses. For home networks, IP addresses should be 192.168.N.N where N is a number you assign between 0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network.

The computer does not recognize an add-in Ethernet card

• Shut down and restart your computer.

• Make sure that you have installed the required

software. For more information, see the documentation that came with your Ethernet card.

• Reseat the card. For more information, about opening

your computer case, see your hardware reference. For more information about your Ethernet card, see the documentation that came with your Ethernet card.

Your Ethernet network is running slower than you expect

• If your Ethernet network is running slower than you

expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, and Gigabit Ethernet components will result in your network running at the slowest component speed.

File management

Help

For more information about restoring deleted files, click Start, then click

Help and Support. Type System Restor e in the Search Help box, then

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press E

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A file was accidentally deleted

If a file was deleted while holding down the S cannot be restored.

To restore deleted files:

HIFT key, the file

1 Double-click the Recycle Bin icon. 2 Right-click the file you want to restore, then click

Restore. The file is restored to the place where it was originally deleted from.

If the Recycle Bin was emptied before you try to restore a file, the file cannot be restored.

Hard drive

You see an “Insufficient disk space” error message

You see a “Data error” message

CHAPTER 6: Troubleshooting

• Delete unnecessary files from the hard drive using Disk

Cleanup. For instructions on deleting unnecessary files, see “Deleting unnecessary files” on page 60.

Help

For more information about file management, click Start,

then click Help and Support. Type file management in the

Search Help box, then press E

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• Empty the Recycle Bin by right-clicking the Recycle Bin

icon, then clicking Empty Recycle Bin.

Caution

All deleted files will be lost when you empty the Recycle Bin.

• Save your files to another drive. If the hard drive is full,

copy any files not regularly used to backup media, then delete them from the hard drive.

• This may be the result of a defective area on the hard

drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see “Checking the hard drive for errors” on page 60.

The hard drive cannot be accessed, or you see a “General failure reading drive C” error message

• If your computer has been subjected to static electricity

or physical shock, you may need to reinstall the operating system.

Internet

www.gateway.com

See also “Modem (dial-up)” on page 83.

You cannot connect to the Internet

• If you are using a dial-up modem, make sure that the

modem cable is plugged into the modem jack and not the Ethernet network jack. See your setup poster to make sure that the connections have been made correctly.

- OR -

If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. See your setup poster to make sure that the connections have been made correctly.

• Make sure that your account with your Internet service

provider (ISP) is set up correctly. Contact your ISP technical support for help.

• Make sure that you do not have a problem with your

modem. For more information, “Modem (dial-up)” on

page 83.

Help

For more information about troubleshooting Internet

connections, click Start, then click Help and Support. Type troubleshooting connections in the Search Help box, then

NTER.

press E

You see an “Unable to locate host” message and are unable to browse the Internet

• This problem can occur when you have typed a URL

(Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties.

• Double-check the URL or try a different URL. If the error

message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.

Keyboard

CHAPTER 6: Troubleshooting

Connecting to a Web site takes too long

Many factors can affect Internet performance:

• The condition of the telephone lines in your residence

or at your local telephone service

• The condition of the Internet computers to which you

connect and the number of users accessing those computers

• The complexity of graphics and multimedia on Web

pages

• Having multiple Web browsers open, performing

multiple downloads, and having multiple programs open on your computer

People are sending you e-mail messages, but you have not received any mail

• Click the receive button in your e-mail program.

• Make sure that your account with your Internet service

provider (ISP) is set up correctly. Contact your ISP for technical support.

The keyboard does not work

• Make sure that the keyboard cable is plugged in

correctly. For more information, see the poster that came with your computer.

• Remove all extension cables and switch boxes.

• Clean the keyboard by using an aerosol can of air with

a narrow, straw-like extension to remove dust and lint trapped under the keys.

• Try a keyboard that you know works to make sure that

the keyboard port works.

• Reinstall the keyboard device driver.

A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message

• Make sure that nothing is resting on the keyboard.

• Make sure that a key is not stuck. Press each key to

loosen a key that might be stuck, then restart your computer.

Liquid spilled in the keyboard

• If you spilled liquid in the keyboard, turn off your

Media Center

To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com

Help

For more information about Windows Media Center, click Start, then click

Help and Support. Type Windows Media Center in the Search Help box,

then press E

The Media Center video display looks bad on your TV

Many factors, such as the display type, quality of the video source, type of connection used, quality of video cables, display device screen resolution, size of TV, age of the TV, or the type of TV (interlaced or progressive scan), can affect the video quality significantly:

• Display type—The Media Center is best viewed on

• Quality of video source—The quality of the video

• Type of connection used—You can connect the Media

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computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it.

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display devices that were offered with the Media Center computer when you purchased it from Gateway. Other types of display devices, including retail TVs, may provide lower quality video. If you did not order a display device when you purchased your Media Center computer, a progressive scan display device with a VGA input is the best choice.

signal coming into the Media Center computer has an affect on the video quality. The video displayed from the Media Center is only as good as the source video signal. Cable, digital cable, and satellite usually provide better quality than an antenna.

Center computer video output to a TV. However, the connection type has an affect on the video quality. The Media Center has two video outputs:

• VGA—If your TV includes a VGA port, connect the

VGA cable from the Media Center computer’s VGA (monitor) port to the TV’s VGA In port for the best quality. Many TVs do not have a VGA port.

CHAPTER 6: Troubleshooting

• S-Video—If your TV does not have a VGA port, but

includes an S-Video port, connect the S-Video cable from the Media Center computer’s S-Video Out port to the TV’s S-Video In port. S-Video display quality is usually good for TV images. The display quality for the Media Center computer functions, however, is not as good as VGA output. S-Video display output is not optimized for computer video display.

• Quality of video cables—Poor quality or the incorrect

type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from the Gateway Accessory Store. Note: Cable connections must be made correctly for optimal video quality. A poor cable connection can lower video quality.

• Screen resolution—Many TVs cannot display the high

resolution of your computer, and may shift, scramble, or scroll the picture. For a better picture on a TV display, you may need to lower the Media Center screen resolution to 800 × 600 or 640 × 480. For more information about changing the screen resolution, see the “Customizing Windows” chapter in the online User Guide.

• Size of display device—Small computer monitors for

standard computer applications are generally not optimized for motion video playback. Although they offer excellent resolutions and refresh rates, they are designed to make static white backgrounds with black text look readable. Some small display devices do not make colorful motion video look its best. Generally, video will look better on a larger display device.

• Age of the TV—Newer TVs usually have more

advanced features, produce a better quality picture, and support higher screen resolutions. The Media Center video display will likely be better on a newer model TV.

www.gateway.com

• Type of TV (interlaced or progressive scan)

Many TVs use interlaced video. Interlaced video displays a video frame with two passes of alternating scan lines. The TV screen first displays the video image odd lines one at a time, sequentially from top to bottom, then it fills in the other half of the video image with the even lines. Because most TVs use this interlaced method to display the picture on the screen, a standard interlaced analog TV will most likely flicker when displaying thin lines and small text. An interlaced video display device will produce a lower quality display, especially when viewing and using the Media Center computer functions.

Progressive scan video displays a video frame with one pass of sequential scan lines. A progressive scan TV displays the entire picture, drawn sequentially from top to bottom, without the odd/even interlacing. This results in a fuller, sharper picture and better display quality for viewing and using the Media Center computer functions. The progressive scan picture is also brighter and easier on your eyes.

You need to configure your Media Center computer to output to a TV

• Your Media Center computer detects whether you are

using a VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, see the Gateway support Web site at:

www.gateway.com

You want to change display settings to get better TV or DVD image quality

• Adjust the display device brightness, contrast, hue, and

saturation. For more information, see the Gateway support Web site at:

www.gateway.com

You want to know whether you can burn programs that were recorded with your Media Center computer to a DVD

• Yes, you can. The Media Center saves recorded

programs in the DVR-MS format. You can burn a DVR-MS file to a DVD with DVD recording (burning) software and with the Media Center itself.

Memory

CHAPTER 6: Troubleshooting

You want to know whether you can play recorded programs on other computers

• Yes, you can. A DVR-MS file recorded to DVD can be

replayed on another Media Center computer or on a non-Media Center computer that has a DVD player and DVD decoder software (such as WinDVD). The non-Media Center computer must also have at lease Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update.

You want to know whether you can play recorded programs on your home DVD player

• Yes, you can. DVDs recorded with the Media Center can

be played on a home DVD player.

You get a “Download Error” message when the Media Center tries to update the Program Guide:

• You must be connected to the Internet to update the

Program Guide. Make sure that your Internet account is set up and connected to the Media Center computer.

Help

For more information about troubleshooting memory errors, click Start, then click Help and Support. Type memory error in the Search Help box, then press E

You see a “Memory error” message

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• Use a third-party diagnostic program to help determine

if a memory module is failing.

You see a “Not enough memory” error message

• Close all programs, then restart your computer.

Memory card reader

Drive letters for the memory card slots do not appear in the My Computer window

• Reboot your computer.

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Modem (cable or DSL)

• See the documentation that came with your modem for

additional troubleshooting information.

Modem (dial-up)

Your modem does not dial or does not connect

• Make sure that the modem cable is plugged into the

modem jack and not the Ethernet network jack. See your setup poster to make sure that the connections have been made correctly.

• Make sure that your computer is connected to the

telephone line and the telephone line has a dial tone.

• Make sure that the modem cable is less than 6 feet

(1.8 meters) long.

• Remove any line splitters or surge protectors from your

telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack.

• If you have additional telephone services such as call

waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly.

To check the dialing properties:

1 Click (Start), then click Control Panel. The

Control Panel window opens.

2 Click Hardware and Sound, then click Phone and

Modem Options. The Phone and Modem Options

dialog box opens.

3 If this is the first time you have accessed this

category, the Location Information dialog box opens. Enter the information for your area, then click OK.

4 Click the Dialing Rules tab, click the location from

which you are dialing, then click Edit.

5 Make sure that all settings are correct.

CHAPTER 6: Troubleshooting

Help

For more information about dialing properties, click Start, then

click Help and Support. Type dialing in the Search Help box, then press E

NTER.

• Disconnect any answering machine, fax machine, or

printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem.

• Make sure that you are not using a digital, rollover, or

PBX line. These lines do not work with your modem.

• Check for line noise (scratchy, crackling, or popping

sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly.

Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure.

You can also call your telephone service and have the telephone line checked for noise or low line levels.

• Try another telephone line (either a different telephone

number in your house or a telephone line at a different location). If you can connect on this line, call your telephone service.

• Try connecting with the modem at a lower connection

speed. If reducing the connect speed lets you connect, call your telephone service. The telephone line may be too noisy.

You cannot connect to the Internet

• The ISP may be having technical difficulties. Contact

your ISP for technical support.

• See if the modem works with a different

communications program. The problem may be with just one program.

• Review the troubleshooting information under

“Internet” on page 77.

Your 56K modem does not connect at 56K

Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.

www.gateway.com

If your computer has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your computer has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads.

Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem

• Current fax technology only supports a maximum send

and receive rate of 14,400 bps.

The modem is not recognized by your computer

• Make sure that the line connected to the modem is

working and plugged into the appropriate port on your computer. See your setup poster to make sure that the connections have been made correctly.

• If the modem shares the telephone line with another

device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).

• Use the modem cable that came with your computer.

Some telephone cables do not meet cable standards and may cause problems with the connection.

• Shut down and restart your computer.

• Run Windows modem diagnostics.

To run modem diagnostics:

1 Close all open programs. 2 Click (Start), then click Control Panel. The

Control Panel window opens.

3 Click Hardware and Sound, then click Phone and

Modem Options. The Phone and Modem Options

dialog box opens.

4 Click the Modems tab, click your modem, then click

Properties. The Modem Properties dialog box

opens.

5 Click the Diagnostic tab, then click Query Modem.

If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.

Help

For more information about modem troubleshooting, click Start,

then click Help and Support. Type modem troubleshooti ng in the Search Help box, then press E

NTER.

CHAPTER 6: Troubleshooting

The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.

To turn down the modem volume:

1 Click (Start), then click Control Panel. The

Control Panel window opens.

2 Click Hardware and Sound, then click Phone and

Modem Options. The Phone and Modem Options

dialog box opens.

3 Click the Modems tab, click the modem you want

to adjust, then click Properties.

4 Click the Modem tab, then adjust the Speaker

volume control.

5 Click OK twice to close the Phone and Modem

Options dialog box.

Monitor

The screen resolution is not correct

• Change the screen resolution from the Display Settings

dialog box. For more information, see the “Customizing Windows” chapter in the online User Guide.

The computer is running but there is no picture

• Make sure that the monitor is plugged in and turned on.

If the monitor is turned on, the power LED should be lit.

• Adjust the brightness and contrast controls to the

center position.

• Make sure that the monitor cable is connected to the

video port on the back of your computer.

• Check the cable for bent or damaged pins.

• Reinstall the device driver.

• Connect a monitor that you know works to your

computer.

www.gateway.com

The color is not uniform

• Make sure that the monitor warms up for at least

30 minutes before making a final judgment about color uniformity.

• Make sure that:

• Non-shielded speakers are not placed too close to

the monitor.

• The monitor is not positioned too close to another

monitor, electric fan, fluorescent light, metal shelf, or laser printer.

• You demagnetize the screen using the monitor’s

degauss feature. For more information on degauss, see your monitor’s documentation.

Why is there a horizontal line or wire visible across the monitor screen?

Your monitor may use a thin damper wire, located approximately 1/3 of the way down from the upper screen edge and 1/3 of the way up from the lower screen edge, to stabilize the internal aperture grille. These wires are most obvious when the monitor displays a white background. The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence. The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor's function.

The text on the display is dim or difficult to read

• Adjust the brightness and contrast controls.

• Use the monitor degauss feature (see your monitor

documentation) or turn off your computer and monitor, leave them off for at least a half hour, then restart your computer.

• Change the display settings. For more information, see

the “Customizing Windows” chapter in the online User Guide.

• Move the monitor away from sources of electrical

interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.

For more information about display types, see your monitor and video card documentation.

Help

For more information about changing the screen resolution, click Start,

then click Help and Support. Type screen resolution in the Search Help box, then press E

NTER.

Mouse

The mouse does not work

The mouse works erratically

Networks

You cannot connect to your company network

Every network is unique. Contact your company computer department or network administrator for help. For more information about setting up a network in your home, see the “Networking Your Computer” chapter in the online User

Guide.

click Help and Support. Type network troubleshooting in the Search Help box, then press E

CHAPTER 6: Troubleshooting

• Make sure that the mouse cable is plugged in correctly.

• Shut down and restart your computer.

• Remove all extension cables and switch boxes.

• Try a mouse you know is working to make sure that the

mouse port works.

• If the mouse pointer begins moving erratically across

the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.

• Clean the mouse by wiping the bottom with a clean,

damp cloth. Make sure that the optical sensor is clean and free of debris.

Help

For more information about network troubleshooting, click Start, then

NTER.

Passwords

Your computer does not accept your password

Power

Your computer will not turn on

• Make sure that CAPS LOCK is turned off, then retype the

password.

• Make sure that the power cord is connected to an

AC power source and to your computer, and that your computer is turned on.

Printer

www.gateway.com

• If your computer is plugged into a surge protector,

make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.

• Make sure that the power cord is free from cuts or

damage. Replace any damaged cables.

The printer will not turn on

• Make sure that the printer is online. Many printers have

an online/offline button that you may need to press.

• Make sure that the power cable is plugged into an

AC power source.

The printer is on but will not print

• Check the cable between the printer and your

computer. Make sure that it is connected to the correct port.

• Make sure that the printer is online. Many printers have

an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online.

• Check the cable for bent or broken pins.

• If the printer you want to print to is not the default

printer, make sure that you have selected it in the printer setup.

To set a default printer:

1 Click (Start), then click Control Panel. The

Control Panel window opens.

2 Click Hardware and Sound, then click the Change

Default Printer option under the Printers category. The Printer window opens.

3 Right-click the printer you want to be the default

printer, then click Set as Default Printer.

• Reinstall the printer driver. See the guide that came with

your printer for instructions on installing the printer driver.

CHAPTER 6: Troubleshooting

You see a “Printer queue is full” error message

• Make sure that the printer is not set to work offline.

To make sure that the printer is not set to work offline:

1 Click (Start), then click Control Panel. The

Control Panel window opens.

2 Click Hardware and Sound, then click the Printers

category. The Printers window opens.

3 Right-click the printer you want to use. If the menu

shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark.

• Wait until files have been printed before sending

additional files to the printer.

• If you print large files or many files at one time, you

may want to add additional memory to the printer. See the printer documentation for instructions for adding additional memory.

You see a “Printer is out of paper” error message

After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper.

Help

For more information about printer troubleshooting, click Start, then click Help and Support. Type printer troubleshooter in the Search Help box, then press E

NTER.

Sound

You are not getting sound from the speakers

• Make sure that the speakers are turned on.

• Make sure that the volume controls are turned up. For

more information, see “Adjusting the volume” on

page 25.

• Make sure that mute controls are turned off. For more

information, see “Adjusting the volume” on page 25.

• If you are using external speakers, see the speaker

setup poster to check your speaker connections.

• Make sure that the universal jacks are configured

correctly. For more information, see “Configuring the

audio jacks” on page 27.

www.gateway.com

Help

For more information about sound troubleshooting, click Start, then click

Help and Support. Type sound troubleshooter in the Search Help box,

then press E

NTER.

Recovering your system

Most computer problems can be solved by following the information in “Troubleshooting” on page 143 or in the technical support pages at www. Problem-solving may also involve re-installing some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions.

Caution

To prepare your computer for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible. For instructions, see “Preparing for software and device driver recovery” on

page 92.

• To recover software and device drivers that were

pre-installed at the factory, see “Recovering

pre-installed software and drivers” on page 92.

• To return your system to a previous condition when it

was working correctly, see “Using Microsoft System

Restore” on page 98.

• To completely recover your system to its factory

condition, see “Recovering your system to its factory

condition” on page 101.

If you upgrade or exchange your hard drive, or if your hard drive is completely erased or corrupted, your only option for system recovery may be to reinstall Windows from the Windows DVD, then recover your pre-installed software and device drivers using recovery discs that you created. (Your computer must have a recordable disc drive to use these options.)

• To re-install Windows using the Windows DVD, see

“Recovering your system using the Windows DVD” on page 102.

• To re-install your pre-installed software and device

drivers using recovery discs, see “Recovering

pre-installed software and drivers using recovery discs” on page 96.

gateway.com.

CHAPTER 6: Troubleshooting

Recovering pre-installed software and drivers

You can perform a partial recovery by recovering the software and device drivers that were pre-installed at the factory. If you need to recover software that did not come pre-installed on your system, you need to follow that software’s installation instructions.

You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center.

Preparing for software and device driver recovery

You can usually recover your pre-installed software and drivers from your hard drive. However, if you ever re-install Windows from the Windows DVD or install a new hard drive, you will need to recover your pre-installed software and drivers using a set of software and driver recovery discs. Because these discs do not come with your computer, you should create your own set.

Caution

Although you may not be expecting to need recovery discs, we recommend that you prepare for any eventuality and create a set of recovery discs while you have the opportunity.

www.gateway.com

You should create a set of discs for recovering your pre-installed software and device drivers, in case you will need to use them later for a complete system recovery. (Your computer must have a recordable disc drive to perform this procedure.)

To create discs for recovering pre-installed software

and drivers:

1 Click (Start), All Programs, Gateway Recovery

Center, then click Gateway Recovery Center. The

Gateway Recovery Center opens.

2 Click Applications and drivers external media, then

click Next. The What would you like to do? dialog box opens.

3 Click Create system recovery discs, then click Next.

CHAPTER 6: Troubleshooting

4 Insert a blank, recordable disc into a recordable disc

drive, then click Next. If an AutoPlay dialog box opens, click the x in the upper-right corner to close it.

A dialog box opens that tells you the number of blank discs you will need to create a full set of recovery discs.

5 If you have enough blank discs of the specified type,

click I have enough discs, then click Next. If you do not have enough discs, choose a different disc type, or click Cancel.

The disc recording begins. Label the discs as they are completed.

Important

Use a permanent marker to label each disc “Software and Driver Recovery,” along with a short description of which computer the discs are for. If you are recording multiple discs, as you remove each disc from the drive, use the marker to label each disc 1 of x, 2 of x, 3 of x, and so on.

Tip

After a recovery disc is created, your computer names the disc Recovery13 for disc 1 of a 3-disc set, Recovery23 for disc 2, and so on.

6 If multiple discs are required, insert the additional blank

disks when prompted.

7 When the process is finished, the Congratulations!

window opens.

8 Click Finish. 9 Remove your final disc, then label all of the discs and

store them in a safe place.

Gateway DX430, GM5066b, GM5074b, GM5407e, GM5410e Quick Reference Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

About This Reference

About this guide

For more information

Accessing the online User Guide

To access the User Guide:

Gateway contact information

Microsoft Certificate of Authenticity

Front

Back

Working safely and comfortably

Reducing eye strain

Setting up your computer desk and chair

Sitting at your computer

Avoiding discomfort and injury from repetitive strain

Preparing power connections

Protecting from power source problems

Checking the voltage selection

To set the voltage selection switch:

Connecting to a broadband modem or network

Connecting a dial-up modem

To connect the modem:

Starting your computer

To start your computer:

Waking up your computer

Turning off your computer

To put your computer to sleep:

To turn off your computer:

Restarting (rebooting) your computer

To restart your computer:

Using the keyboard

Premium multimedia keyboard features

Elite multimedia keyboard features

Using the mouse

Adjusting the volume

To adjust the overall volume using hardware controls:

To adjust the volume from Windows:

Configuring the audio jacks

To configure the audio jacks:

Installing a printer, scanner, or other device

Upgrading Your Computer

Preventing static electricity discharge

Opening the case

Removing the side panel

To remove the side panel:

Removing the front bezel

To remove the front bezel:

Closing the case

Replacing the front bezel

To replace the front bezel:

Replacing the side panel

To replace the side panel:

Replacing the color panel

To replace the color panel on the front bezel:

Installing memory

To install or replace DIMM memory:

Adding or replacing an optical disc drive

To add replace an optical drive:

Replacing the memory card reader

To replace the memory card reader:

To add or replace a hard drive:

Replacing the heat sink and processor

To replace the heat sink and processor:

Adding or replacing an expansion card

To add or replace an expansion card:

Replacing the system battery

To replace the battery:

Replacing the system board

To replace the system board:

Setting up a maintenance schedule

Caring for your computer

Cleaning your computer

Cleaning the exterior

Cleaning the keyboard

To clean the keyboard:

Cleaning the monitor