Fortinet FON-D71 User Manual

FortiFone™ User Guide

for FON-D71

FortiFone™ User Guide for FON-D71

Revision 1

October 31, 2018

Copyright© 2018 Fortinet, Inc. All rights reserved. Fortinet®, FortiGate®, FortiCare® and FortiGuard®, and certain other marks are registered trademarks of Fortinet, Inc., in the U.S. and other jurisdictions, and other Fortinet names herein may also be registered and/or common law trademarks of Fortinet. All other product or company names may be trademarks of their respective owners. Performance and other metrics contained herein were attained in internal lab tests under ideal conditions, and actual performance and other results may vary. Network variables, different network environments and other conditions may affect performance results. Nothing herein represents any binding commitment by Fortinet, and Fortinet disclaims all warranties, whether express or implied, except to the extent Fortinet enters a binding written contract, signed by Fortinet's General Counsel, with a purchaser that expressly warrants that the identified product will perform according to certain expressly-identified performance metrics and, in such event, only the specific performance metrics expressly identified in such binding written contract shall be binding on Fortinet. For absolute clarity, any such warranty will be limited to performance in the same ideal conditions as in Fortinet's internal lab tests. In no event does Fortinet make any commitment related to future deliverables, features or development, and circumstances may change such that any forward-looking statements herein are not accurate. Fortinet disclaims in full any covenants, representations, and guarantees pursuant hereto, whether express or implied. Fortinet reserves the right to change, modify, transfer, or otherwise revise this publication without notice, and the most current version of the publication shall be applicable.

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Contents

Introduction.......................................................................................................	1
Phone features.........................................................................................................	1
Physical buttons and LEDs......................................................................................	2
Display layout...........................................................................................................	4
Onscreen softkeys ...................................................................................................	5
Installation.........................................................................................................	6
Attaching the stand..................................................................................................	6
Wall mounting the base station ...............................................................................	6
Wall mounting the handset charger cradle..............................................................	6
Connecting the base station ...................................................................................	7
Handset information ................................................................................................	7
For maintenance ................................................................................................	7
Battery information ..................................................................................................	7
Battery capacity .................................................................................................	7
Battery maintenance..........................................................................................	7
Installing the battery...........................................................................................	8
Charging the handset ..............................................................................................	8
Setting up the Phone........................................................................................	9
For use as an internal extension ..............................................................................	9
For use as an external extension .............................................................................	9
Registering a handset ..............................................................................................	9
Personalizing your Phone..............................................................................	10
Entering values with the dial pad and softkeys .....................................................	10
Configuration overview ..........................................................................................	10
Status...............................................................................................................	11
Voicemail..........................................................................................................	11
Call features .....................................................................................................	11
Do not disturb ............................................................................................	11
Call waiting.................................................................................................	11
Outgoing access code ...............................................................................	11
Anonymous call rejection...........................................................................	11
Anonymous call..........................................................................................	11
Directory...........................................................................................................	12
Settings ............................................................................................................	12
Date & time.................................................................................................	12
Audio ..........................................................................................................	12
Display .......................................................................................................	13

Contents

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FortiFone User Guide

Shortcut .....................................................................................................	14
Language ...................................................................................................	14
Registration ................................................................................................	14
Telephony...................................................................................................	15
System settings..........................................................................................	16
Handset name ............................................................................................	19
Upgrade firmware ......................................................................................	19
History..............................................................................................................	19
Using your Phone ...........................................................................................	21
Receiving a call ......................................................................................................	21
Placing a call..........................................................................................................	21
Ending a call ..........................................................................................................	22
Redial .....................................................................................................................	22
Hold .......................................................................................................................	22
Mute.......................................................................................................................	22
Attended transfer ...................................................................................................	22
Blind transfer..........................................................................................................	22
3-party conference ................................................................................................	23
Call waiting ............................................................................................................	23
DND .......................................................................................................................	23
Voicemail................................................................................................................	23
Troubleshooting .............................................................................................	24
Troubleshooting guide ...........................................................................................	24
Warranty ..........................................................................................................	25

Contents

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FortiFone User Guide

Introduction

This user guide includes information about configuring and using your FON-D71-B and FON-D71-H IP phone.

Phone features

•Up to 8 concurrent calls

•Up to 8 handsets

•PoE support for the base station eliminates the need for a power adapter

FON-D71-B base station

FON-D71-H handset

Charging cradle

Introduction

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FortiFone User Guide

Physical buttons and LEDs

	Item	Description
1	Paging key	• Locates a misplaced handset.
		• Toggles the registration mode.
		• Resets base to factory settings.
2	Registration LED	Indicates the mode of the base station:
		• Fast flashing green — paging mode.
		• Slow flashing green — registration mode.
		• Solid green — at least one handset is registered to the base.
3	Network status LED	Indicates the network status:
		• Slow flashing green — network is unavailable.
		• Solid green — network is available.
		• Off — base station is powered off.
4	Power indicator LED	Indicates the power status of the base station:
		• Slow flashing green — firmware is updating.
		• Solid green — base station is powered on.
		• Off — base station is powered off.

Introduction

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FortiFone User Guide

	Item	Description
1	Earpiece	Outputs audio during call.
2	Power indicator LED	Indicates call status, message status and charging status.
		• Fast flashing red — receiving an incoming call.
		• Slow flashing red — new voicemail or missed call.
		• Solid red — battery charging.
		• Off — handset is idle or powered off.
3	LCD screen	Displays information about calls, messages, softkeys, time, date
		and other relevant data.
4	Softkeys	Softkey functions vary and will be displayed on the LCD screen.
5	Voicemail key	Press to access voicemail.
6	Speakerphone key	Press to activate the speakerphone.
7	Navigation keys	Up — opens the Call history.
		Down — accesses the Status menu.
		Left — turns volume/ringer down.
		Right — turns volume/ringer up.
		Also used to navigate through menu items.
8	OK button	Confirms actions or enters the menu.

Introduction

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FortiFone User Guide

	Item	Description
9	On-hook/power key	• Ends a call or cancels an action in the menu.
		• Rejects an incoming call.
		• Long press on idle screen to turn handset off.
		• Press to turn handset on.
		• Long press on any screen to return to the idle screen.
		• Press on any screen to return to previous screen.
10	Off-hook key	• Answers an incoming call.
		• Places a call that has been dialed.
		• Enters the redial calls list.
11	Keypad	Used to dial phone numbers and enter settings on handset.
12	Transfer key	Transfers a call to another party.
13	Mute key	Toggles mute on or off.
14	Microphone	Picks up audio during calls.
15	Speaker	Provides hands-free (speakerphone) audio.
16	3.5 mm earphone jack	Connect a standard 3.5mm earphone to receive audio.

Display layout

The phone has a 2.4'' 240x320 resolution color screen. Displayed above the softkeys are common interactive functions.

The top and bottom lines display Status information. Below is a list of the Status icons you will see.

Icons	Descriptions
	Signal reception to base from weak to strong
	No signal reception to base
	Eco mode is enabled
	Battery charge level from 20% to 100%
	Battery requires charging
	Do Not Disturb enabled
	Missed call
	New voicemail

Introduction

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FortiFone User Guide

Icons	Descriptions
	Earpiece mode enabled
	Earphone mode enabled
	Speaker mode enabled
	Silent mode enabled
	Call on hold
	Mute enabled
	Handset ID number

Onscreen softkeys

Softkey	Function
History	Displays a list of placed, received and missed calls.
Directory	Displays a list of contacts saved on the handset and gives access to the
	directory stored on the FortiVoice.

Introduction

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FortiFone User Guide