Follett C25CT400A-S, C50FB400A, C25FB400A, C25FB400W, C50FB400W Installation, Operation And Service Manual
...
25 and 50 Series - 220 V 60 Hz/230 V 50 Hz
Ice and Water Dispensers
Order parts online
www.follettice.com
Installation, Operation and Service Manual
C/E25CT400A/W-S C/E50CT400A/W-S
C/E25HT400A/W-S C/E50HT400A/W-S
C/E25CR400A/W-S C/E50CR400A/W-S C/E25HR400A/W-S C/E50HR400A/W-S C/E25FB400A/W-S C/E50FB400A/W-S
Following installation, please forward this manual
to the appropriate operations person.
801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
00124446R06
2 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers
Table of contents
Before you begin
Speci cations
Field wiring
Installation
Installing freestanding dispensers
Installing countertop dispensers
Installing wall mount dispensers
Installing ice machines with RIDE® remote ice delivery equipment
Installing top mount ice machines
User information
Cleaning and sanitizing procedures
Service Information
Wiring diagram – models with lever dispensing
Wiring diagram – models with SensorSAFE™ infrared dispensing
Dispenser troubleshooting
Troubleshooting SensorSAFE board and sensors
Disassembly and replacement instructions
Thermostat locations
Parts
Dispenser exterior
Dispense chute and splash panel areas – lever models
Electrical box – lever models
Dispense chute and splash panel areas – SensorSAFE models
Electrical box – SensorSAFE models
Wheel motor and drive system
Hopper components
Chilled water components
4
5
6
7
7
9
11
13
14
16
16
10
19
20
21
22
23
26
27
27
28
29
30
32
32
33
34
25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 3
Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you review the
installation portion of this manual before beginning to install the unit. Our instructions are designed to help you achieve
a trouble-free installation. Should you have any questions or require technical help at any time, please call our technical
service group toll free at (877) 612-5086 or +1 (610) 252-7301.
Note: To expedite assistance, all correspondence or communication MUST include the model number, serial number and
complete and detailed explanation of the problem
Before you begin
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage.
If damage is found, notify your shipper immediately and contact Follett Corporation for help in ling a claim,
if necessary.
Check your paperwork to determine which model you have. Follett model numbers are designed to provide information
about the type and capacity of Follett equipment. Following is an explanation of model numbers.
E50CT400A-L
L = Lever dispensing, S = SensorSAFE infrared dispensing
Condenser type – A = air-cooled, W = water-cooled
Ice machine capacity and refrigerant – 400 = 181 kg (400lbs)/day, R404A refrigerant
Ice machine location – R = RIDE ice machine, T = integral ice machine in top of
cabinet, B = ice machine in base of freestanding units
Dispenser con guration – C = countertop, H = wall mount, F = freestanding
Approximate storage capacity in lbs
Alternate voltage – C = 220 V 60 Hz
– E = 230 V 50Hz
!
Important cautions
• Do NOT tilt any unit farther than 30° off vertical plane during uncrating or installation
• Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this area at all
times. If access to this area is required, power to unit must be disconnected rst.
• Follett recommends installation of a Follett FL4S water lter system (part# 00130229) in ice machine inlet
water line
• Prior to operation clean and sanitize the dispenser in accordance with instructions found in this manual
• Ice is slippery. Be sure counters and oors around dispenser are clean, dry and free of ice.
• Ice is food. Follow recommended cleaning instructions to maintain cleanliness of delivered ice.
• Keep ventilation openings in the appliance enclosure or in the built-in structure clear of obstructions
• Do NOT use mechanical devices or other means to accelerate the defrosting process
• To avoid a hazard due to instability of the appliance it must be xed according to instructions
• The appliance must be positioned so the plug is accessible
• If the cord is damaged it must be replaced by a special service agent
4 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers
Speci cations
Electrical
1. Models with RIDE ice machines (C/E25CR400A/W, C/E50CR400A/W, C/E25HR400A/W, C/E50HR400A/W)
Ice machine Dispenser
Basic electrical: 220 V 60 Hz/230 V 50 Hz 5A 1.5A
2. Freestanding models and models with integral ice machines (C/E25FB400A/W, C/E50FB400A/W,
C/E25CT400A/W, C/E50CT400A/W, C/E25HT400A/W, C/E50HT400A/W)
Total system
Basic electrical: 220 V 60 Hz/230 V 50 Hz 6.5A
3. Dispensers and RIDE ice machines are supplied with a 2m (7ft) power cord.
Ambient
Air temp 38 C/100 F max. 10 C/50 F min. (best performance below 27 C/80 F)
Water temp 32 C/90 F max. 4 C/40 F min. (best performance below 21 C/7 F)
Water pressure 4.8 bar/70 P.S.I. max. .69 bar/10 P.S.I. min.
Plumbing
25/50C with 25/50H with 25/50C with 25/50H with 25/50FB
RIDE RIDE integral integral ice machine
ice machine ice machine ice machine ice machine in base
Dispenser drain1 3/4" FPT 3/4" ID tubing 3/4" FPT 3/4" ID tubing 3/4" FPT
Ice machine drain1 3/4" MPT 3/4 MPT – – 3/4" MPT
Dispenser water inlet2 3/8" push-in 3/8" push-in 3/8" push-in 3/8" push-in 3/8" push-in
RIDE IM water inlet2 3/8" push-in 3/8" push-in – – –
Cond. ’’ – w/c only 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT
Cond. drain – w/c only 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT
Note: Water shut-off recommended within 3m (10 feet) of dispenser. Drain to be hard piped and insulated, and maintain
slope of at least 20mm per 1m run (1/4" per foot) of slope. All plumbing connections must be made in accordance with
local building codes.
Ventilation clearances
Countertop and wall mount models with RIDE ice machine (C/E25CR400A/W, C/E50CR400A/W, C/E25HR400A/W, C/
E50HR400A/W) — none. 305mm (12") at top advised for service.
Countertop and wall mount models with integral ice machine (C/E25CT400A/W, C/E50CT400A/W, C/E25HT400A/W, C/
E50HT400A/W) — 153mm (6") at top. 153mm (6") each side advised for service.
Freestanding models (C/E25FB400A/W, C/E50FB400A/W) — 102mm (4") at rear. 305mm (12") at top advised for service.
1
Includes adapter kit to 3/4" barb tting and 6' 3/4" ID vinyl tube
2
Includes adapter kit – 6' 3/8" OD tubing and adapter to 1/2" BSP
25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 5
Field Wiring: countertop and wall mount dispensers with RIDE ice machines
Model Electrical connection Current
C25FB400A/W, C50FB400A/W cord provided 220 V 60 Hz, 6.5A
E25FB400A/W, E50FB400A/W 230 V 50 Hz, 6.5A
C25CT400A/W, C50CT400A/W cord provided 220 V 60 Hz, 6.5A
E25CT400A/W, E50CT400A/W 230 V 50 Hz, 6.5A
C25HT400A/W, C50HT400A/W 220 V 60 Hz, 6.5A
E25HT400A/W, E50HT400A/W 230 V 50 Hz, 6.5A
C25CR400A/W, C50CR400A/W cord provided 220 V 60 Hz
E25CR400A/W, E50CR400A/W 230 V 50 Hz
C25HR400A/W, C50HR400A/W 220 V 60 Hz
E25HR400A/W, E50 HR400A/W 230 V 50 Hz
dispenser: 1.5A
ice machine: 5.0A
6 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers
Installation procedures
Before you begin
• All dispensers must be installed level in both directions to ensure proper operation
• Required ventilation and recommended service clearances:
• Countertop and wall mount models with RIDE ice machine (C/E25CR400A/W, C/E25HR400A/W,
C/E50CR400A/W, C/E50HR400A/W) — none. 305mm (12") at top recommended for service
• Countertop and wall mount models with integral ice machine (C/E25CT400A/W, C/E25HT400A/W,
C/E50CT400A/W, C/E50HT400A/W) — 153mm (6") at top. 153mm (6") each side recommended for service
• Freestanding models (C/E25FB400A/W, C/E50FB400A/W) — 102mm (4") at rear. 305mm (12") at top
recommended for service
• All countertop dispensers provide the option of taking utilities out the bottom or back of the dispenser. See counter
cut-out on page 9 (Fig. 2) for bottom exiting utilities on units with and without drain pans. For installations where utilities will exit
through back of dispenser, refer to back view drawings.
• Wall mount models are designed for use above sinks or custom drain pans, and are not normally equipped with integral
drain pans. Front of sink should be a minimum of 584mm (23") from back wall. Connection of utilities through the back for wall
mount units is the same as shown in drawings for countertop models except that the drain pan is absent.
• SensorSAFE dispensers are shipped with a plastic, protective lm on sensor lenses. For proper operation, plastic lm
must be removed after installation.
Installing freestanding dispensers
1.
!
Carefully tip dispenser back to expose underside and block up in place.
2. Remove legs from shipping box (taped to drain pan of dispenser) and screw into dispenser bottom, taking care to
seat legs securely against underside of dispenser.
3. Position dispenser in desired location and adjust legs to level in both directions.
4. Connect water supply to 10mm (3/8") OD push-in tting on back of dispenser (Fig. 1A).
5. Remove 19mm (3/4") dispenser drain line plug from back of unit and discard. Connect separate drain lines to 19mm
(3/4") FPT dispenser drain tting (Fig. 1B), and 19mm (3/4") MPT ice machine drain tting (Fig. 1C) on back of
dispenser.
6. Run drain lines to wall or oor drain. Provide an air break between the drain lines and drain. If ice machine drain
tting is below an intended wall drain, a condensate pump must be used.
7. If ice machine is a water-cooled unit, connect water-cooled condenser supply line to 10mm (3/8") FPT
condenser inlet tting on back of dispenser (Fig.1D).
Note: Do not run condenser supply water through ice machine water lter system.
8. Connect condenser drain line to 19mm (3/4") FPT condenser outlet tting on back of dispenser (Fig. 1E).
Important: Do not connect condenser drain line to any other drain lines.
9. Install appropriate plug on provided cord and insert into wall socket. Refer to wiring diagrams (p.18, 19).
10. Remove front cover of base section by removing two screws at bottom corners of cover. Allow cover to drop
approximately 10mm (3/8") and pull forward.
Do not tilt unit further than 30° off vertical plane.
25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 7
800mm
384mm
79mm
79mm
259mm
267mm
171mm
20mm
(19mm) 3/4" FPT drain (B)
power cord
19mm (3/4") MPT icemaker drain location (B)
(air-cooled only)
access panel
(A) 10mm (3/8")
push-in water
inlet
(31.5")
(3.125")
(3.125")
(10.25")
(15.125")
(6.75")
(10.5")
(.8")
10mm (3/8") FPT condenser inlet location (D)
(water-cooled only)
10mm (3/8") FPT condenser outlet location (E)
(water-cooled only)
19mm (3/4") MPT icemaker drain location (C)
(water-cooled only)
Fig. 1 – Rear connections, freestanding models
12 Verify that water sensor tabs are immersed in water in reservoir.
13. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward.
14. If dispenser is equipped with SensorSAFE, remove protective plastic coating from dispense sensor labels.
15. Turn on dispenser power and bin signal rocker switches. Check dispenser and ice machine operation.
16. Sanitize ice machine according to instructions in ice machine manual. Discard sanitized ice.
11. Turn on water supply and check that water level in oat reservoir (when full) is within 7mm (1/4") of mark on side of
17. Turn off ice machine bin signal switch.
18. Remove dispenser hopper lid; clean and sanitize dispenser according to instructions beginning on page 16.
19. Turn ice machine bin signal switch on and replace front covers, securing with screws.
reservoir, and that oat moves freely. Check for leaks.
8 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers
Installing countertop dispensers
(G) 10mm (3/8") FPT water inlet
(K) alternate 19mm (3/4") dispenser
drain location
(H) 10mm (3/8") FPT condenser
water inlet
drain pan
(L) 19mm (3/4") FPT dispenser drain
(J) 10mm (3/8") FPT condenser
water outlet
1. Position dispenser in desired location, mark dispenser outline on counter and remove dispenser.
Dispensers with top mount ice machines cannot be mounted on legs. They must be bolted to counter.
!
Use gloves when lifting ice machine to protect hands from sheet metal edges.
2. Drill four 10mm (3/8") holes in counter
Fig. 2 – Counter cut-out, all models
(Fig. 2) to anchor dispenser to counter.
Note: Follett countertop dispensers can have
any or all utilities run directly through counter or
out rear of dispenser. For dispensers with any
utilities exiting through counter, make counter
13mm
(.5")
534mm (21")
512mm (20.125")
267mm
(10.5")
12mm (.44")
cut-out (Fig. 2)
3. If ice transport tube will exit out rear of
dispenser, remove ice transport tube knock-out
(Fig. 5G) from rear of dispenser.
Note: Utility connections can be accessed
10mm
holes
(.375")
cut-out
229mm x 356mm
(9" X 14")
318mm
(12.5")
420mm
(16.5")
through front of dispenser by removing stainless
steel splash panel,
10mm (.375")
or by removing access panel (Figs. 4, 5)
on back of dispenser.
4. If any electric utilities or water line will be
DRAIN PAN
166mm
(6.5")
connected through rear of dispenser, remove
utility knock-out (Figs. 4, 5F) from rear of
dispenser and install supplied protective grommet.
5. If power is to be supplied through counter cut-out, complete steps 6-9. If power is to be supplied through
rear of dispenser, proceed to step 10.
39mm (1.5")
Fig. 3 – Top view, dispenser plumbing connections countertop
25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 9
6. Temporarily remove rear access panel
utility
connection
knock-out (F)
19mm
(3/4")
FPT
drain
access panel
20mm
149mm
375mm
267mm
(14.75")
(10.5")
(.8")
(5.875")
(Figs. 4, 5) from rear of dispenser.
7. Loosen junction box mounting screws. Lift
junction box and power cord up until cord and
mounting screws clear notches on rear panel of
dispenser. Remove Phillips head screws from
right side of junction box.
8. Rotate junction box 90 degrees so that screw
holes on right side of junction box align with
holes on rear dispenser panel. Resecure
junction box to dispenser using Phillips head
screws.
9. Place power cord inside dispenser and replace
access panel (Figs. 4, 5) to rear of dispenser.
Note: For dispensers to be installed with utilities
connected through rear of dispenser, it may be
easier to make preliminary connections before
dispenser is set in place.
10. Apply a thick bead, approx. 7mm (1/4") diameter,
of NSF listed silicone sealant (Dow Corning
RTV-732 or equivalent) 7mm (1/4") inside
marked outline of dispenser.
11. Carefully position dispenser on counter.
12. Remove four screws securing splash panel to
front of dispenser and gently lay splash panel
on counter. (Water line to solenoid valve can be
disconnected from water inlet valve by pushing
in on release ring at end of inlet tting while
pulling on tubing.)
13. Secure dispenser to counter with four 10mm
(3/8") bolts (supplied by others).
14. Smooth excess sealant around outside of
dispenser.
15. Run water supply line from back of dispenser
through utility knock-out (Figs. 4, 5F) or up
through counter cut-out. Connect water supply
line to 10mm (3/8") push-in tting on (Fig. 3G)
utility ange at bottom of dispenser.
16. Remove 19mm (3/4") drain connection plug
from either tting at rear of dispenser (Fig. 3L) or
internal tting (Fig. 3K), as appropriate. Connect
and run a dedicated drain line to wall or oor
drain. An air break should be provided.
17. Proceed with either remote or top mounted ice
machine connection instructions, as
appropriate (page 13, 14).
Fig. 4 – Rear connections, countertop
models with integral ice machines
Fig. 5 – Rear connections, countertop
models with RIDE ice machines
access panel
utility
connection
knock-out (F)
ice
transport tube
knock-out (G)
20mm
(.8")
19mm
(3/4")
FPT
drain
162mm
(6.375")
267mm
(10.5")
375mm
(14.75")
149mm
5.875"
10 25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers
Installing wall mount dispensers
!
1. Install supplied wall bracket with six 10 mm (3/8") diameter fasteners as shown in Fig. 7.
Note: Three holes are available at each fastening site to allow capture of studs/support within wall.
Steps 2 - 3 are required for models with integral ice machine only (C/E25HT400A/W and C/E50HT400A/W).
2. For models with integral ice machine, use straight edge to position ller strip ush with top edge of wall bracket.
3. Fasten ller strip to wall as shown in Fig. 8.
4. For all models, cut utility hole in wall (Figs. 7 and 8) using wall bracket as template.
5. Lift dispenser onto wall bracket, positioning unit so that hook on back of dispenser is captured by wall bracket
support angle (Fig. 6, hook detail).
Do not rest dispenser weight on bottom front edge of wall bracket.
6. Install four 1/4-20 screws through bottom of wall bracket into bottom of dispenser to secure dispenser to bracket.
7. Remove splash panel. Water line to solenoid valve can be disconnected from water inlet valve by pushing on ring at
end of inlet tting while pulling on tubing.
Fig. 6 – Side view and angle detail for wall mount units without drain pan with integral ice machine
(in top of cabinet). Wall mount units with RIDE ice machines will not require installation of a ller strip.
610mm
64mm
(2.5")
(24")
546mm
(21.5")
435mm
(17.125")
429mm
(16.875")
470mm
(18.5")
C/E25HT400A/W
305mm (12")
C/E50HT400A/W
406mm (16")
343mm
(13.5")
C/E25HT400A/W
1118mm (44")
C/E50HT400A/W
1219mm (48")
support angle and
hook detail
25/50 Series 220 V 60 Hz/230 V 50 Hz Dispensers 11
458mm
(18")
584mm
(23")
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