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WF-4740
User Manual
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User Manual
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User Manual
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Epson WF-4740 User Manual

4 (1)
WF-4740 User's Guide

Contents

WF-4740 Series User's Guide ................................................................................................................... 13
Product Basics .......................................................................................................................................... 14
Using the Control Panel ..................................................................................................................... 14
Control Panel Buttons and Lights .................................................................................................. 15
Status Icon Information ............................................................................................................. 15
Preventing PC Connection via USB .............................................................................................. 25
Product Parts Locations ..................................................................................................................... 26
Product Parts - Front ..................................................................................................................... 27
Product Parts - Inside .................................................................................................................... 29
Product Parts - Back...................................................................................................................... 31
Checking for Software Updates.......................................................................................................... 31
Using Power Saving Settings ............................................................................................................. 32
Changing the Power Off Timer Settings ........................................................................................ 34
Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... 34
Setting Up Epson Connect Services.............................................................................................. 35
Using the Epson iPrint Mobile App ................................................................................................ 37
Using AirPrint .................................................................................................................................... 39
Using Google Cloud Print................................................................................................................... 40
Android Printing Using the Epson Print Enabler ................................................................................ 41
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Using Fire OS Printing ....................................................................................................................... 41
Using Windows 10 Mobile Printing .................................................................................................... 42
Using Epson Print and Scan App with Windows Tablets ................................................................... 42
Printing and Scanning with NFC from Your Android Device............................................................... 43
Wi-Fi or Wired Networking........................................................................................................................ 45
Wi-Fi Infrastructure Mode Setup......................................................................................................... 45
Selecting Wireless Network Settings from the Control Panel ........................................................ 46
Wi-Fi Direct Mode Setup .................................................................................................................... 49
Wi-Fi Protected Setup (WPS)............................................................................................................. 51
Printing a Network Status Sheet......................................................................................................... 52
Printing a Network Connection Report ............................................................................................... 53
Network Connection Report Codes and Messages ....................................................................... 55
Configuring Email Server Settings...................................................................................................... 60
Changing or Updating Network Connections ..................................................................................... 62
Accessing the Web Config Utility................................................................................................... 62
Changing a Wi-Fi Connection to a Wired Network Connection...................................................... 63
Loading Paper ........................................................................................................................................... 66
Loading Paper in the Cassette ........................................................................................................... 66
Paper Loading Capacity ................................................................................................................ 72
Compatible Epson Papers.................................................................................................................. 75
Paper or Media Type Settings - Printing Software.............................................................................. 76
Selecting the Paper Settings for Each Source - Control Panel ........................................................... 77
Selecting the Default Paper Source Settings...................................................................................... 79
Paper Source Settings Options ..................................................................................................... 80
Selecting the Universal Print Settings ................................................................................................ 80
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Universal Print Settings Options .................................................................................................... 81
Placing Originals on the Product ............................................................................................................. 83
Placing Originals on the Scanner Glass ............................................................................................. 83
Placing Originals in the Automatic Document Feeder ........................................................................ 86
ADF Original Document Specifications.......................................................................................... 88
Copying ...................................................................................................................................................... 90
Copying Documents or Photos........................................................................................................... 90
Copying Options................................................................................................................................. 91
Printing from a Computer ......................................................................................................................... 94
Printing with Windows ........................................................................................................................ 94
Selecting Basic Print Settings - Windows ...................................................................................... 95
Paper Source Options - Windows ............................................................................................. 97
Print Quality Options - Windows ............................................................................................... 97
Multi-Page Printing Options - Windows..................................................................................... 97
Double-sided Printing Options - Windows............................................................................... 100
Print Density Adjustments - Windows ..................................................................................... 101
Selecting Additional Layout and Print Options - Windows ........................................................... 102
Custom Color Correction Options - Windows.......................................................................... 104
Image Options and Additional Settings - Windows.................................................................. 105
Header/Footer Settings - Windows ......................................................................................... 106
Selecting a Printing Preset - Windows......................................................................................... 107
Selecting Extended Settings - Windows ...................................................................................... 108
Extended Settings - Windows ................................................................................................. 109
Printing Your Document or Photo - Windows............................................................................... 110
Locking Printer Settings - Windows ............................................................................................. 111
Locked Setting Options........................................................................................................... 113
Selecting Default Print Settings - Windows.................................................................................. 114
Changing the Language of the Printer Software Screens ....................................................... 115
Changing Automatic Update Options .......................................................................................... 116
Printing on a Mac ............................................................................................................................. 117
Selecting Basic Print Settings - Mac ........................................................................................... 117
Paper Source Options - Mac................................................................................................... 120
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Print Quality Options - Mac ..................................................................................................... 120
Print Options - Mac ................................................................................................................. 121
Selecting Page Setup Settings - Mac .......................................................................................... 121
Selecting Print Layout Options - Mac........................................................................................... 122
Selecting Double-sided Printing Settings - Mac........................................................................... 123
Double-sided Printing Options and Adjustments - Mac........................................................... 124
Managing Color - Mac ................................................................................................................. 125
Color Matching and Color Options - Mac ................................................................................ 126
Selecting Printing Preferences - Mac .......................................................................................... 127
Printing Preferences - Mac...................................................................................................... 128
Printing Your Document or Photo - Mac ...................................................................................... 128
Checking Print Status - Mac.................................................................................................... 129
Printing From a Chromebook ........................................................................................................... 130
Cancelling Printing Using the Product .............................................................................................. 131
Scanning .................................................................................................................................................. 132
Starting a Scan................................................................................................................................. 132
Starting a Scan Using the Product Control Panel ........................................................................ 132
Scanning to Email ................................................................................................................... 134
Adding and Assigning Scan Jobs with Document Capture Pro or Document Capture............ 136
Setting Up a WSD Port (Windows 7/Windows Vista) .............................................................. 137
Control Panel Scanning Options............................................................................................. 138
Setting Up and Scanning to a Network Folder or FTP Server...................................................... 141
Creating a Shared Network Folder.......................................................................................... 141
Registering Contacts for Email, Network, or FTP Scanning - Control Panel ........................... 143
Registering Contacts for Network Folder or FTP Scanning - Web Config ............................... 145
Scanning to a Network Folder or FTP Server.......................................................................... 146
Starting a Scan Using the Epson Scan 2 Icon ............................................................................. 148
Starting a Scan from a Scanning Program................................................................................... 150
Starting a Scan from a Smart Device........................................................................................... 152
Scanning with Document Capture Pro or Document Capture .......................................................... 152
Scanning in Epson Scan 2 ............................................................................................................... 155
Additional Scanning Settings - Main Settings Tab ....................................................................... 158
Additional Scanning Settings - Advanced Settings Tab............................................................... 158
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Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ................................... 159
Image Format Options................................................................................................................. 161
Scan Resolution Guidelines ........................................................................................................ 162
Scanning Special Projects................................................................................................................ 162
Scanning to a SharePoint Server or Cloud Service ..................................................................... 162
Scanning Multi-Page Originals as Separate Files........................................................................ 164
Faxing....................................................................................................................................................... 167
Connecting a Telephone or Answering Machine.............................................................................. 167
Setting Up Fax Features .................................................................................................................. 170
Setting Up Basic Fax Features .................................................................................................... 170
Using the Fax Setup Wizard ................................................................................................... 170
Selecting the Line Type........................................................................................................... 172
Setting the Number of Rings to Answer .................................................................................. 174
Selecting Advanced Fax Settings................................................................................................ 175
Print Settings - Fax.................................................................................................................. 177
Basic Settings - Fax ................................................................................................................ 178
Security Settings - Fax............................................................................................................ 179
Setting Up the Fax Utility - Windows............................................................................................ 180
Setting Up Fax Features Using the Fax Utility - Mac ................................................................... 182
Setting Up Contacts and Contact Groups......................................................................................... 183
Setting Up Contacts Using the Product Control Panel................................................................. 184
Creating a Contact .................................................................................................................. 184
Editing or Deleting a Contact .................................................................................................. 186
Creating a Contact Group ....................................................................................................... 187
Editing or Deleting a Contact Group........................................................................................ 189
Importing Contacts Using the Fax Utility - Windows .................................................................... 190
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac.................................................... 193
Sending Faxes ................................................................................................................................. 195
Sending Faxes from the Product Control Panel........................................................................... 195
Sending a Fax Using the Keypad, Contact List, or History...................................................... 195
Fax Sending Options .............................................................................................................. 198
Sending a Fax at a Specified Time ......................................................................................... 199
Sending Faxes Using the Fax Utility - Windows .......................................................................... 200
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Sending Faxes Using the Fax Utility - Mac .................................................................................. 203
Receiving Faxes............................................................................................................................... 206
Fax Reception ............................................................................................................................. 206
Receiving Faxes Automatically ................................................................................................... 207
Receiving Faxes Manually........................................................................................................... 207
Receiving a Fax by Polling .......................................................................................................... 208
Viewing a Fax on the LCD Screen (Using the Inbox)................................................................... 209
Saving Faxes to an External USB Device ................................................................................... 211
Selecting Received Fax Options Using the Fax Utility - Windows ............................................... 211
Checking Fax Status ....................................................................................................................... 214
Printing Fax Reports......................................................................................................................... 215
Fax Report Options ..................................................................................................................... 215
Using External USB Devices with Your Product................................................................................... 217
Connecting a USB Device................................................................................................................ 217
USB Device File Specifications ................................................................................................... 217
Disconnecting a USB Device............................................................................................................ 218
Viewing and Printing from the LCD Screen ...................................................................................... 218
Printing JPEG Photos.................................................................................................................. 218
Printing TIFF Files ...................................................................................................................... 219
Print Setting Options - Device Mode............................................................................................ 220
Transferring Files on a USB Device ................................................................................................. 222
Setting Up File Sharing for File Transfers from Your Computer................................................... 222
Transferring Files from a USB Device to Your Computer ............................................................ 223
Replacing Ink Cartridges and Maintenance Boxes............................................................................... 225
Check Cartridge and Maintenance Box Status................................................................................. 225
Checking Cartridge Status on the LCD Screen............................................................................ 225
Checking Cartridge and Maintenance Box Status - Windows...................................................... 226
Checking Cartridge and Maintenance Box Status - Mac ............................................................. 229
Purchase Epson Ink Cartridges and Maintenance Box .................................................................... 230
Ink Cartridge and Maintenance Box Part Numbers...................................................................... 230
Removing and Installing Ink Cartridges............................................................................................ 231
Printing with Black Ink and Expended Color Cartridges ................................................................... 236
Printing with Expended Color Cartridges - Windows ................................................................... 236
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Printing with Expended Color Cartridges - Mac ........................................................................... 237
Conserving Low Black Ink with Windows ......................................................................................... 238
Replacing the Maintenance Box....................................................................................................... 239
Adjusting Print Quality............................................................................................................................ 242
Print Head Maintenance................................................................................................................... 242
Print Head Nozzle Check............................................................................................................. 242
Checking the Nozzles Using the Product Control Panel ......................................................... 243
Checking the Nozzles Using a Computer Utility...................................................................... 245
Print Head Cleaning .................................................................................................................... 246
Cleaning the Print Head Using the Product Control Panel ...................................................... 247
Cleaning the Print Head Using a Computer Utility................................................................... 248
Aligning the Print Head Using the Product Control Panel................................................................. 250
Cleaning the Paper Guide ................................................................................................................ 252
Cleaning and Transporting Your Product ............................................................................................. 254
Cleaning Your Product ..................................................................................................................... 254
Transporting Your Product ............................................................................................................... 258
Solving Problems .................................................................................................................................... 261
Product Status Messages ................................................................................................................ 261
Running a Product Check ................................................................................................................ 265
Resetting Control Panel Defaults ..................................................................................................... 266
Solving Setup Problems ................................................................................................................... 267
Product Does Not Turn On or Off................................................................................................. 268
Noise After Ink Installation ........................................................................................................... 268
Software Installation Problems .................................................................................................... 268
Solving Network Problems ............................................................................................................... 269
Product Cannot Connect to a Wireless Router or Access Point .................................................. 269
Network Software Cannot Find Product on a Network................................................................. 270
Product Does Not Appear in Mac Printer Window ....................................................................... 272
Wireless Network Connection is Unstable on a Mac ................................................................... 272
Cannot Print Over a Network....................................................................................................... 272
Cannot Scan Over a Network ...................................................................................................... 274
Solving Copying Problems ............................................................................................................... 275
Product Makes Noise, But Nothing Copies.................................................................................. 275
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Product Makes Noise When It Sits for a While............................................................................. 276
Originals Do Not Feed From the Automatic Document Feeder.................................................... 276
Solving Paper Problems................................................................................................................... 277
Paper Feeding Problems............................................................................................................. 277
Paper Jam Problems in the Cassette .......................................................................................... 278
Paper Jam Problems in the Rear Cover ...................................................................................... 279
Document Jams in the Automatic Document Feeder .................................................................. 280
Paper Ejection Problems ............................................................................................................. 283
Solving Problems Printing from a Computer..................................................................................... 283
Nothing Prints.............................................................................................................................. 284
Product Icon Does Not Appear in Windows Taskbar ................................................................... 284
Printing is Slow ............................................................................................................................ 285
Solving Page Layout and Content Problems.................................................................................... 286
Inverted Image............................................................................................................................. 287
Too Many Copies Print ................................................................................................................ 287
Blank Pages Print ........................................................................................................................ 287
Incorrect Margins on Printout....................................................................................................... 288
Incorrect Characters Print............................................................................................................ 288
Incorrect Image Size or Position.................................................................................................. 289
Slanted Printout........................................................................................................................... 289
Solving Print Quality Problems......................................................................................................... 290
White or Dark Lines in Printout .................................................................................................... 290
Blurry or Smeared Printout .......................................................................................................... 291
Faint Printout or Printout Has Gaps ............................................................................................. 292
Grainy Printout............................................................................................................................. 293
Incorrect Colors ........................................................................................................................... 294
Solving Scanning Problems ............................................................................................................. 295
Scanning Software Does Not Operate Correctly ......................................................................... 295
Cannot Start Epson Scan 2 ......................................................................................................... 295
Scanning is Slow ......................................................................................................................... 296
Cannot Save a Scan to a Shared Folder Over a Network............................................................ 297
Solving Scanned Image Quality Problems ....................................................................................... 298
Image Consists of a Few Dots Only............................................................................................. 299
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Line of Dots Appears in All Scanned Images............................................................................... 299
Straight Lines in an Image Appear Crooked ................................................................................ 299
Image is Distorted or Blurry ......................................................................................................... 299
Image Colors are Patchy at the Edges ........................................................................................ 300
Image is Too Dark ....................................................................................................................... 300
Back of Original Image Appears in Scanned Image .................................................................... 300
Ripple Patterns Appear in an Image ............................................................................................ 301
Scanned Image Colors Do Not Match Original Colors................................................................. 301
Scanned Image Edges are Cropped ........................................................................................... 302
Solving Faxing Problems.................................................................................................................. 302
Cannot Send or Receive Faxes................................................................................................... 302
Cannot Receive Faxes with a Telephone Connected to Your Product ........................................ 303
Fax Memory Full Error Appears................................................................................................... 304
Sent Fax Quality is Poor .............................................................................................................. 305
Sent Fax is Received in an Incorrect Size ................................................................................... 305
Received Fax Quality is Poor ...................................................................................................... 306
Received Fax is Not Printed ........................................................................................................ 306
Solving USB Device Problems ......................................................................................................... 306
Cannot View or Print from a USB Device..................................................................................... 307
Cannot Save Files on a USB Device ........................................................................................... 307
Cannot Transfer Files To or From a USB Device......................................................................... 308
Uninstall Your Product Software....................................................................................................... 308
Uninstalling Product Software - Windows.................................................................................... 308
Uninstalling Product Software - Mac............................................................................................ 309
Where to Get Help............................................................................................................................ 310
Technical Specifications ........................................................................................................................ 312
Windows System Requirements ...................................................................................................... 312
Mac System Requirements .............................................................................................................. 313
Paper Specifications ........................................................................................................................ 313
Printable Area Specifications ........................................................................................................... 314
Scanning Specifications ................................................................................................................... 316
Fax Specifications ............................................................................................................................ 317
Ink Cartridge Specifications.............................................................................................................. 318
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Dimension Specifications ................................................................................................................. 319
Electrical Specifications ................................................................................................................... 319
Environmental Specifications ........................................................................................................... 319
Interface Specifications .................................................................................................................... 320
External USB Device Specifications................................................................................................. 320
Network Interface Specifications ...................................................................................................... 321
Safety and Approvals Specifications ................................................................................................ 322
Notices ..................................................................................................................................................... 323
Important Safety Instructions............................................................................................................ 323
General Product Safety Instructions ............................................................................................ 323
Ink Cartridge Safety Instructions.................................................................................................. 325
LCD Screen Safety Instructions................................................................................................... 326
Wireless Connection Safety Instructions ..................................................................................... 326
Telephone Equipment Safety Instructions ................................................................................... 327
Important Privacy Notice (Printer Serial Number)............................................................................. 327
FCC Compliance Statement............................................................................................................. 327
Binding Arbitration and Class Waiver ............................................................................................... 330
Trademarks...................................................................................................................................... 333
Copyright Notice............................................................................................................................... 334
libTIFF Software Acknowledgment.............................................................................................. 334
A Note Concerning Responsible Use of Copyrighted Materials................................................... 335
Default Delay Times for Power Management for Epson Products ............................................... 335
Copyright Attribution.................................................................................................................... 335
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WF-4740 Series User's Guide
Welcome to the WF-4740 Series User's Guide.
For a printable PDF copy of this guide, click here.
13

Product Basics

See these sections to learn about the basic features of your product.
Using the Control Panel Product Parts Locations Checking for Software Updates Using Power Saving Settings Epson Connect Solutions for Smartphones, Tablets, and More Using AirPrint Using Google Cloud Print Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Printing and Scanning with NFC from Your Android Device

Using the Control Panel

See these sections to learn about the control panel and select control panel settings.
Control Panel Buttons and Lights Selecting the Date and Time Entering Characters on the LCD Screen Using Presets Changing LCD Screen Language Adjusting Control Panel Sounds Adjusting the Screen Brightness Turning Off the Operation Time Out Setting Preventing PC Connection via USB
Parent topic: Product Basics
14

Control Panel Buttons and Lights

1
2 NFC (Near Field Communication) tag
3
4
5 LCD screen
6
Status Icon Information
Parent topic: Using the Control Panel
Status Icon Information
Your product displays status icons on the LCD screen for certain product status conditions. Press the
Icons Description
power button and light
help button
received fax light
home button
icon to view or change the current network settings.
Displays additional information or instructions, such as loading paper or placing a document.
15
Icons Description
Displays the Supply Status screen.
Quiet Mode is enabled. Noise is reduced during printing, but the print speed may be reduced. Press this icon to change the settings.
Quiet Mode is disabled. Press this icon to change the settings.
Displays the Fax Data Information screen.
The indicated setting has changed.
There is a problem with the indicated setting. Press the icon to resolve the problem.
No Ethernet connection.
An Ethernet connection is established.
No Wi-Fi connection.
A Wi-Fi network error has occurred or the product is searching for a connection.
A Wi-Fi connection is established. The number of bars indicates the connection's signal strength.
No Wi-Fi Direct connection.
A Wi-Fi Direct connection is established.
Parent topic: Control Panel Buttons and Lights

Selecting the Date and Time

Before faxing, select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format.
1. Press the home button, if necessary.
2. Select Settings.
16
3. Select General Settings.
4. Select Basic Settings.
5. Select Date/Time Settings.
17
You see a screen like this:
6. Select Daylight Saving Time.
7. Select the setting that applies to your area:
• Winter: it is winter or your region does not use Daylight Saving Time (DST)
• Summer: it is spring or summer and your region uses Daylight Saving Time (DST)
Note: If your region uses Daylight Saving Time (DST), you must change this setting to match the season. When you change from Winter to Summer, your product automatically sets its clock ahead one hour. When you change from Summer to Winter, it sets its clock back one hour.
8. Select Date/Time.
9. Select the date format you want to use.
10. Use the numeric keypad to enter the current date.
11. Select the time format you want to use.
12. Use the numeric keypad to enter the current time.
Parent topic: Using the Control Panel
18

Entering Characters on the LCD Screen

Follow these guidelines to enter characters for passwords and other settings.
• To move the cursor, select the left or right arrows.
• To change the case of letters, select .
• To delete the previous character, select .
• To enter numbers or symbols, select .
• To enter a space, select Space.
Parent topic: Using the Control Panel

Using Presets

You can save frequently used copy, fax, and scan settings as presets. This lets you easily reuse them whenever necessary.
1. Press the home button, if necessary.
2. Select Presets.
19
You see a screen like this:
3. Select Add New.
4. Select the function for which you want to set up a preset.
You see the main screen for that function, such as the Copy screen:
5. Select the settings you want to save and select Register.
20
You see a screen like this:
6. Select Name.
You see a screen like this:
7. Use the displayed keyboard to enter a name for the preset and select OK.
8. Select OK.
When you copy, fax, or scan, you can use the preset by selecting Presets and selecting your preset name from the list.
Parent topic: Using the Control Panel
21
Related tasks
Entering Characters on the LCD Screen

Changing LCD Screen Language

You can change the language used on the LCD screen.
1. Press the home button, if necessary.
2. Select Settings.
3. Select General Settings.
You see a screen like this:
4. Select Basic Settings.
5. Scroll down and select Language.
6. Select a language.
Parent topic: Using the Control Panel

Adjusting Control Panel Sounds

You can adjust the sound level heard when you press buttons on the control panel.
1. Press the home button, if necessary.
2. Select Settings.
3. Select General Settings.
22
You see a screen like this:
4. Select Basic Settings.
5. Select Sound.
6. Select Normal Mode or Quiet Mode.
Note: Press the icon on the home screen to switch between Normal Mode and Quiet Mode.
7. Select Button Press.
8. Press to decrease or to increase the sound.
9. Select OK to exit.
Note: You can also adjust the Sound Type and the sound level for various product functions.
Parent topic: Using the Control Panel

Adjusting the Screen Brightness

You can adjust the brightness of the LCD screen.
1. Press the home button, if necessary.
2. Select Settings.
3. Select General Settings.
23
You see a screen like this:
4. Select Basic Settings.
5. Select LCD Brightness.
6. Do one of the following:
• Press the – or + icons to decrease or increase the brightness.
• Press the brightness level on the LCD screen, select a number from the on-screen keypad, and press OK.
7. Select OK to exit.
Parent topic: Using the Control Panel

Turning Off the Operation Time Out Setting

The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity. This feature is enabled by default, but you can turn it off.
1. Press the home button, if necessary.
2. Select Settings.
3. Select General Settings.
24
You see a screen like this:
4. Select Basic Settings.
5. Scroll down and set Operation Time Out to Off.
Parent topic: Using the Control Panel

Preventing PC Connection via USB

You can disable access from a USB-connected computer. This restricts non-network access to the product and protects the security of confidential scanned documents.
1. Press the home button, if necessary.
2. Select Settings.
3. Select General Settings.
25
You see a screen like this:
4. Select Printer Settings.
You see a screen like this:
5. Scroll down and select PC Connection via USB.
6. Select Disable.
Parent topic: Using the Control Panel

Product Parts Locations

See these sections to identify the parts on your product.
26
Product Parts - Front Product Parts - Inside Product Parts - Back
Parent topic: Product Basics

Product Parts - Front

1 Automatic Document Feeder (ADF) cover
2 ADF input tray
3 ADF edge guides
4 ADF document support
5 ADF output tray
6 Paper cassette 1
27
7 Paper cassette 2
1 Output tray
2 Paper cassette edge guides
3 Paper cassette
Parent topic: Product Parts Locations
28

Product Parts - Inside

1 Document cover
2 Scanner glass
3 Control panel
29
4 USB Type A port for external devices
1 Scanner unit
2 Ink cartridge holder (do not remove)
Parent topic: Product Parts Locations
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