Epson TM-T88II User Manual

TM-T88II Series
User’s Manual
400852003

Printer Parts and Labels

FEED
Printer cover
Control panel
Cutter cover

Caution Labels

Thermal head is hot.
La téte thermique est chaude.
CAUTION:
ATTENTION:
VORSICHT:
P
O
W
E
E
R
R
R
O
R
P
A
P
O
E
U
R
T
F
E
E
D
Cover open button

Labels

Label inside printer cover
POWER ERROR
PAPER OUT
FEED
cutter section
Label inside
Der Thermalkopf ist heiß.
Caution label above for the drawer kick-out connector.

Quick Reference

This Quick Reference will direct you to key areas of this Operator’s Manual. For a complete listing of topics, see the Contents.

Printer Parts and Labels inside front cover

Ordering Paper page ix

Where to order paper.

Setting Up the Printer page 1-1

How to set up the printer.

Installing and Replacing Paper page 1-7

How to load or change the paper roll.

Solving Problems page 3-1

How to correct problems.
i
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. While every precaution has been taken in the preparation of this book, Seiko Epson Corporation assumes no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
EPSON and ESC/POS are registered trademarks of Seiko Epson Corporation.
NOTICE: The contents of this manual are subject to change without notice.
Copyright © 1998 by Seiko Epson Corporation, Nagano, Japan.
ii

EMC and Safety Standards Applied

Product Name: TM-T88II
Model Name: M129B
The following standards are applied only to the printers that are so labeled. (EMC is tested using the EPSON PS-170 power supply)
Europe: CE Marking
Safety: EN60950
North America: EMI: FCC/ICES-003 Class A
Safety: UL 1950/CSA C22.2 No. 950
Japan: EMI: VCCI Class A
Oceania: EMC: AS/NZS 3548
Taiwan: EMI: Class B
WARNING
The connection of a non-shielded printer interface cable to this printer will invalidate the EMC standards of this device.
You are cautioned that changes or modifications not expressly approved by SEIKO EPSON Corporation could void your authority to operate the equipment.
iii
CE Marking
The printer conforms to the following Directives and Norms
Directive 89/336/EEC EN 55022 Class B
EN 55024
IEC 61000-4-2 IEC 61000-4-3 IEC 61000-4-4 IEC 61000-4-5 IEC 61000-4-6 IEC 61000-4-11
Directive 90/384/EEC EN45501
FCC Compliance Statement
For American Users
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.
FOR CANADIAN USERS
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme
la norme NMB-003 du Canada.
à
iv
GEREÄUSCHPEGEL
Gemäß der Dritten Verordnung zum Gerätesicherheitsgesetz (Maschinenlärminformations- Verordnung-3. GSGV) ist der arbeitsplatzbezogene Geräusch-Emissionswert kleiner als 70 dB(A) (basierend auf ISO 7779).
v

About This Manual

Setting Up and Using
Chapter 1 contains information on unpacking the printer and setting it up. Chapter 2 contains information on using the printer. Chapter 3 contains troubleshooting information.
Reference
Chapter 4 contains specifications. Appendix A tells how to change the DIP switch and paper near end settings.
Warnings, Cautions, and Notes
WARNING:
Follow warnings carefully to avoid serious bodily injury.
CAUTION:
Observe cautions to avoid minor injury to yourself or damage to your equipment.
Note:
Notes have important information and useful tips on the operation of your printer.
vi Quick Reference

Introduction

Features

TM-T88II Series printers are high-quality POS printers that can print on a paper roll. The printers have the following features:

Printing

High-speed printing: 28.4 lines/second (4.23mm (1/6”) feed) maximum. Low-noise thermal printing. High reliability due to a stable mechanism.

Application Software

®
Command protocol is based on the ESC/POS Various layouts are possible by using page mode. Characters can be scaled up to 64 times as large as the standard size. Smoothing
is also possible.
Bar code printing is possible by using a bar code command. Bar codes can be
printed both in the vertical direction (fence bar code) and in the horizontal direction (ladder bar code).
standard.
Repeated operations and copy printing are possible by using macro definitions. Character font size (12 x 24 font or 9 x 17 font) can be selected using a command.

Printer Handling

Easy paper roll loading. An autocutter is standard. The printer allows easy maintenance for tasks such as head cleaning. Three different print densities can be selected by DIP switches. The built-in interface provides control capability for two drawers.
Introduction vii

Options and Accessories

EPSON power supply unit, PS-170. Affixing tapes (model: DF-10). RS-485 interface board can be installed as a dealer option. Wall hanging bracket set (WH-10).
viii Introduction

Ordering Paper and Supplies

You can order thermal roll paper from the supplier in your area.

Specified Thermal Roll Paper: NTP080-80

In Japan: Nakagawa Seisakujo
2-5-21 Nishiki-Cho Warabi-Shi Saitama-Ken 335 Japan
Tel: (048) 444-8211 Fax: (048) 443-6652
In U.S.A.: Nakagawa Mfg (USA) Inc.
2305 Lincoln Avenue Hayward, CA 94545 USA
Tel: (510) 782-0197 Fax: (510) 782-7124
In Europe: Nakagawa Mfg (Europe) GmbH.
Krützpoort 16, 47804 Krefeld, Germany
Tel: 02151-711051 Fax: 02151-713293
In Southeast Asia: N.A.K. Mfg (Malaysia) SDN BHD
Lot 19-11, Bersatu Industrial Complexs, Jalan Satu, Kaw Per. Cheras Jaya,. Balakong Industrial Area, 43200 Cheras. Selangor Darul Ehsan, Malaysia
Tel: 03-9047896, 9047900, 9047691 Fax: 03-9047889
Introduction ix
Other Qualified Suppliers for Thermal Paper
The following suppliers sell thermal paper that may be used if desired. Contact each company for information.
Original paper: TF50KS-E
Nippon Paper Industry Co., Ltd.
1-12-1, Yuraku-Cho, Chiyoda-Ku Tokyo 100 Japan
Tel: 03-3218-8000 Fax: 03-3216-1375
Original paper: PD 160R
New Oji Paper Mfg. Co., Ltd.
7-5 Ginza 4-Chome Chuo-Ku Tokyo 104 Japan
Tel: 03-3563-4800 Fax: 03-3563-1136
Original paper: AF50KS-E
Jujo Thermal Oy (Finland)
P.O. Box 92 FIN27501 Kauttua Finland
Original paper: P350(F380)
x Introduction
Tel: 38-3932900 Fax: 38-3932419
P310, P300
Kanzaki Specialty Papers, Inc.
1500 Main Street Springfield, MA 01115 U.S.A.
Tel: (413)736-3216 Fax: (413)734-5101

Contents

Chapter 1
Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Connecting the Cables and Grounding the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Connecting the Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Grounding the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Connecting the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Installing or Replacing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Using the Power Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Running the self test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Adjustments and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Chapter 2
Operating the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Chapter 3
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Cleaning the print head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Paper handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Auto cutter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Hexadecimal Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Setting Up the Printer
Using the Printer
Troubleshooting
Chapter 4
Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Environmental Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Reference Information
xi
Appendix A
Setting the DIP Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
DIP switch functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Changing the DIP switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Adjusting the Paper Near End Detector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
DIP Switch and Paper Near End Settings
xii
Chapter 1
Setting Up the Printer
Unpacking
The illustration below shows the items included for the standard specification printer.
Printer
P
O
W
E
E
R
R
R
O
R
PAPER
OUT
F
E
E
D
Paper roll
Hexagonal lock screws (only for the serial interface)
See the note on page 1-3 for information about the hexagonal lock screws.
Switch cover
Setting Up the Printer 1-1

Connecting the Cables and Grounding the Printer

)
You can connect up to four cables to the printer. They all connect to the connector panel on the back of the printer, which is shown below:
FG
Interface (The shape of the interface connector is different from the illustration if the printer has a parallel interface.
FG
DK
Grounding screw
DC24V
Power supply
Drawer kick-out
Note:
There is a caution label above the drawer kick-out connector. Depending on the interface installed, the interface connector on your printer may look different from the one illustrated.
Before connecting any cables, make sure both the printer and computer are turned off.
Connecting the computer
You need an appropriate interface cable.
1. Plug the cable connector securely into the printer’s interface connector.
1-2 Setting Up the Printer
+ 36 hidden pages