Epson TM-T88II User Manual

TM-T88II Series

User’s Manual

400852003

Printer Parts and Labels

FEED

Printer cover

Control panel

Cutter cover

Caution Labels

Thermal head is hot.

La téte thermique est chaude.

CAUTION:

ATTENTION:

VORSICHT:

P

O

W

E

E

R

R

R

O

R

P

A

P

O

E

U

R

T

F

E

E

D

Cover open button

Labels

Label inside
printer cover

POWER
ERROR

PAPER
OUT

FEED

cutter section

Label inside

Der Thermalkopf ist heiß.

Caution label above for the drawer kick-out connector.

Quick Reference

This Quick Reference will direct you to key areas of this Operator’s
Manual. For a complete listing of topics, see the Contents.

Printer Parts and Labels inside front cover

Ordering Paper page ix

Where to order paper.

Setting Up the Printer page 1-1

How to set up the printer.

Installing and Replacing Paper page 1-7

How to load or change the paper roll.

Solving Problems page 3-1

How to correct problems.

i

All rights reserved. No part of this publication may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written permission of Seiko
Epson Corporation. No patent liability is assumed with respect to the use of the
information contained herein. While every precaution has been taken in the
preparation of this book, Seiko Epson Corporation assumes no responsibility for
errors or omissions. Neither is any liability assumed for damages resulting from the
use of the information contained herein.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of
this product or third parties for damages, losses, costs, or expenses incurred by
purchaser or third parties as a result of: accident, misuse, or abuse of this product or
unauthorized modifications, repairs, or alterations to this product, or (excluding the
U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and
maintenance instructions.

Seiko Epson Corporation shall not be liable against any damages or problems arising
from the use of any options or any consumable products other than those designated
as Original Epson Products or Epson Approved Products by Seiko Epson
Corporation.

EPSON and ESC/POS are registered trademarks of Seiko Epson Corporation.

NOTICE: The contents of this manual are subject to change without notice.

Copyright © 1998 by Seiko Epson Corporation, Nagano, Japan.

ii

EMC and Safety Standards Applied

Product Name: TM-T88II

Model Name: M129B

The following standards are applied only to the printers that are so
labeled. (EMC is tested using the EPSON PS-170 power supply)

Europe: CE Marking

Safety: EN60950

North America: EMI: FCC/ICES-003 Class A

Safety: UL 1950/CSA C22.2 No. 950

Japan: EMI: VCCI Class A

Oceania: EMC: AS/NZS 3548

Taiwan: EMI: Class B

WARNING

The connection of a non-shielded printer interface cable to this printer will invalidate
the EMC standards of this device.

You are cautioned that changes or modifications not expressly approved by SEIKO
EPSON Corporation could void your authority to operate the equipment.

iii

CE Marking

The printer conforms to the following Directives and Norms

Directive 89/336/EEC EN 55022 Class B

EN 55024

IEC 61000-4-2
IEC 61000-4-3
IEC 61000-4-4
IEC 61000-4-5
IEC 61000-4-6
IEC 61000-4-11

Directive 90/384/EEC EN45501

FCC Compliance Statement

For American Users

This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference, in which case the user will be required to
correct the interference at his own expense.

FOR CANADIAN USERS

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme

la norme NMB-003 du Canada.

à

iv

GEREÄUSCHPEGEL

Gemäß der Dritten Verordnung zum Gerätesicherheitsgesetz
(Maschinenlärminformations- Verordnung-3. GSGV) ist der arbeitsplatzbezogene
Geräusch-Emissionswert kleiner als 70 dB(A) (basierend auf ISO 7779).

v

About This Manual

Setting Up and Using

❏ Chapter 1 contains information on unpacking the printer and setting it up.
❏ Chapter 2 contains information on using the printer.
❏ Chapter 3 contains troubleshooting information.

Reference

❏ Chapter 4 contains specifications.
❏ Appendix A tells how to change the DIP switch and paper near end settings.

Warnings, Cautions, and Notes

WARNING:

Follow warnings carefully to avoid serious bodily injury.

CAUTION:

Observe cautions to avoid minor injury to yourself or damage
to your equipment.

Note:

Notes have important information and useful tips on the operation of your
printer.

vi Quick Reference

Introduction

Features

TM-T88II Series printers are high-quality POS printers that can print on a paper roll.
The printers have the following features:

Printing

❏ High-speed printing: 28.4 lines/second (4.23mm (1/6”) feed) maximum.
❏ Low-noise thermal printing.
❏ High reliability due to a stable mechanism.

Application Software

®

❏ Command protocol is based on the ESC/POS
❏ Various layouts are possible by using page mode.
❏ Characters can be scaled up to 64 times as large as the standard size. Smoothing

is also possible.

❏ Bar code printing is possible by using a bar code command. Bar codes can be

printed both in the vertical direction (fence bar code) and in the horizontal
direction (ladder bar code).

standard.

❏ Repeated operations and copy printing are possible by using macro definitions.
❏ Character font size (12 x 24 font or 9 x 17 font) can be selected using a command.

Printer Handling

❏ Easy paper roll loading.
❏ An autocutter is standard.
❏ The printer allows easy maintenance for tasks such as head cleaning.
❏ Three different print densities can be selected by DIP switches.
❏ The built-in interface provides control capability for two drawers.

Introduction vii

Options and Accessories

❏ EPSON power supply unit, PS-170.
❏ Affixing tapes (model: DF-10).
❏ RS-485 interface board can be installed as a dealer option.
❏ Wall hanging bracket set (WH-10).

viii Introduction

Ordering Paper and Supplies

You can order thermal roll paper from the supplier in your area.

Specified Thermal Roll Paper: NTP080-80

In Japan: Nakagawa Seisakujo

2-5-21 Nishiki-Cho Warabi-Shi
Saitama-Ken 335 Japan

Tel: [phone]
Fax: [phone]

In U.S.A.: Nakagawa Mfg (USA) Inc.

2305 Lincoln Avenue
Hayward, CA 94545 USA

Tel: [phone]
Fax: [phone]

In Europe: Nakagawa Mfg (Europe) GmbH.

Krützpoort 16, 47804
Krefeld, Germany

Tel: [phone]
Fax: [phone]

In Southeast Asia: N.A.K. Mfg (Malaysia) SDN BHD

Lot 19-11, Bersatu Industrial Complexs,
Jalan Satu, Kaw Per. Cheras Jaya,.
Balakong Industrial Area, 43200 Cheras.
Selangor Darul Ehsan, Malaysia

Tel: [phone]
Fax: [phone]

Introduction ix

Other Qualified Suppliers for Thermal Paper

The following suppliers sell thermal paper that may be used if
desired. Contact each company for information.

Original paper: TF50KS-E

Nippon Paper Industry Co., Ltd.

1-12-1, Yuraku-Cho, Chiyoda-Ku
Tokyo 100 Japan

Tel: [phone]
Fax: [phone]

Original paper: PD 160R

New Oji Paper Mfg. Co., Ltd.

7-5 Ginza 4-Chome Chuo-Ku
Tokyo 104 Japan

Tel: [phone]
Fax: [phone]

Original paper: AF50KS-E

Jujo Thermal Oy (Finland)

P.O. Box 92 FIN27501 Kauttua Finland

Original paper: P350(F380)

x Introduction

Tel: [phone]
Fax: [phone]

P310, P300

Kanzaki Specialty Papers, Inc.

1500 Main Street
Springfield, MA 01115 U.S.A.

Tel: [phone]
Fax: [phone]

Contents

Chapter 1

Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Connecting the Cables and Grounding the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Connecting the Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Grounding the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Connecting the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Installing or Replacing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Using the Power Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Running the self test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Adjustments and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Chapter 2

Operating the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Chapter 3

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Cleaning the print head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Paper handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Auto cutter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Hexadecimal Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Setting Up the Printer

Using the Printer

Troubleshooting

Chapter 4

Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Environmental Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Reference Information

xi

Appendix A

Setting the DIP Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

DIP switch functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Changing the DIP switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Adjusting the Paper Near End Detector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

DIP Switch and Paper Near End Settings

xii

Chapter 1

Setting Up the Printer

Unpacking

The illustration below shows the items included for the standard
specification printer.

Printer

P

O

W

E

E

R

R

R

O

R

PAPER

OUT

F

E

E

D

Paper roll

Hexagonal
lock screws
(only for the serial interface)

See the note on page 1-3 for information about the hexagonal lock screws.

Switch cover

Setting Up the Printer 1-1

Connecting the Cables and Grounding the Printer

)

You can connect up to four cables to the printer. They all connect to
the connector panel on the back of the printer, which is shown
below:

FG

Interface
(The shape of the interface
connector is different from
the illustration if the printer
has a parallel interface.

FG

DK

Grounding screw

DC24V

Power supply

Drawer kick-out

Note:

There is a caution label above the drawer kick-out connector.
Depending on the interface installed, the interface connector on
your printer may look different from the one illustrated.

Before connecting any cables, make sure both the printer and
computer are turned off.

Connecting the computer

You need an appropriate interface cable.

1. Plug the cable connector securely into the printer’s interface
connector.

1-2 Setting Up the Printer