Epson TM-m30II-SL Technical Reference Guide

Technical Reference Guide

Describes features of the product.

Describes how to mount a tablet/display to the printer.

Describes setup and installation of the product and peripherals.

Describes how to install and use optional products dedicated for this product.

Describes advanced usage methods for the product.

Describes how to control the printer and necessary information when you develop applications.

Describes how to handle the product.

Describes general specications and character code tables.

Product Overview

Setup of the Tablet

Setup of the Printer

Using Dedicated Optional Products

Advanced Usage

Application Development Information

Handling

Appendix

M00135900

Rev. A

Cautions

• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation.

• The contents of this document are subject to change without notice. Please contact us for the latest information.

• While every precaution has been taken in the preparation of this document, Seiko Epson Corporation assumes no responsibility for errors or omissions.

• Neither is any liability assumed for damages resulting from the use of the information contained herein.

• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third

parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.

• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

Trademarks

EPSON is a registered trademark of Seiko Epson Corporation.

Exceed Your Vision and ESC/POS are registered trademarks or trademarks of Seiko Epson Corporation.

Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and/or other countries.

Wi-Fi

®, WPA

The Bluetooth such marks by Seiko Epson Corporation is under license.

IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

Apple, Apple TV, Apple Watch, iPad, iPad Air, iPad Pro, iPhone, and Lightning are trademarks of Apple Inc., registered in the U.S. and other countries. tvOS is a trademark of Apple Inc. The trademark "iPhone" is used in

Japan with a license from Aiphone K.K.

Android

Google Play and the Google Play logo are trademarks of Google LLC.

All other trademarks are the property of their respective owners and used for identification purpose only.

, and WPA2TM are either registered trademarks or trademarks of Wi-Fi Alliance®.

® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of

is a trademark of Google LLC.

ESC/POS® Command System

Epson ESC/POS is a proprietary POS printer command system that includes patented or patent-pending commands. ESC/POS is compatible with most Epson POS printers and displays.

ESC/POS is designed to reduce the processing load on the host computer in POS environments. It comprises a set of highly functional and efficient commands and also offers the flexibility to easily make future upgrades.

©Seiko Epson Corporation 2021.

For Safety

Key to Symbols

The symbols in this manual are identified by their level of importance, as defined below. Read the following carefully before handling the product.

You must follow warnings carefully to avoid serious bodily injury.

WARNING

Provides information that must be observed to prevent damage to the equipment or loss of data.

• Possibility of sustaining physical injuries.

CAUTION

• Possibility of causing physical damage.

• Possibility of causing information loss.

Provides information that must be observed to avoid damage to your equipment or a malfunction.

Provides important information and useful tips.

Warnings

WARNING

• Handle the power cable with care.

Improper handling may lead to fire or electric shock.

∗ Do not modify or attempt to repair the cable. ∗ Do not place any heavy object on top of the cable. ∗ Avoid excessive bending, twisting, and pulling. ∗ Do not place the cable near heating equipment. ∗ Check that the plug is clean before plugging it in. ∗ Be sure to push the plug all the way in.

• Be sure to use the specified AC adapter (PS-180).

Connection to an improper power source may cause fire or shock.

• Do not place multiple loads on the power outlet.

Overloading the outlet may lead to fire.

• Shut down your equipment immediately if it produces smoke, a strange odor, or unusual noise.

Continued use may lead to fire. Immediately unplug the equipment and contact qualified service personnel.

• Never disassemble or modify this product.

Tampering with this product may result in injury or fire.

• Do not allow foreign matter to fall into the equipment.

Penetration by foreign objects may lead to fire.

• If water or other liquid spills into this equipment, do not continue to use it.

Continued use may lead to fire. Unplug the power cord immediately and contact qualified service personnel.

• Do not use aerosol sprayers containing flammable gas inside or around this product.

Doing so may cause fire.

• Do not use this product in locations subject to high humidity or dust levels.

Excessive humidity and dust may cause equipment damage or fire.

Cautions

CAUTION

• Do not connect cables in ways other than those mentioned in this manual.

Different connections may cause equipment damage.

• Be sure to set this equipment on a firm, stable, horizontal surface.

The product may break or cause injury if it falls.

• Do not place heavy objects on top of this product. Never stand or lean on this product.

Equipment may fall or collapse, causing breakage and possible injury.

• Take care not to injure your fingers on the manual cutter ∗ When you remove printed paper ∗ When you perform other operations such as loading/replacing roll paper

• Do not open the roll paper cover without taking the necessary precautions, as this can

result in injury from the autocutter fixed blade.

• To ensure safety, unplug this product before leaving it unused for an extended period.

• To avoid risk of electric shock, do not set up this product or handle cables during a

thunderstorm.

• Never insert or disconnect the power plug with wet hands.

Doing so may result in severe shock.

• Never attempt to repair this product yourself.

Improper repair work can be dangerous.

Restriction of Use

When this product is used for applications requiring high reliability/safety, such as transportation devices related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or functional/precision devices, etc., you should use this product only after giving consideration to including failsafes and redundancies into your design to maintain safety and total system reliability. Because this product was not intended for use in applications requiring extremely high reliability/safety, such as aerospace equipment, main communication equipment, nuclear power control equipment, or medical equipment related to direct medical care, etc., please make your own judgment on this product's suitability after a full evaluation.

Note about interference

• This product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

• If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

- Reorient or relocate the receiving antenna for the radio/TV.

- Increase the separation between the equipment and the radio/TV.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult your dealer or an experienced radio/TV technician for help.

• Never disassemble or modify this product.

• Seiko Epson Corporation shall not be liable for interference to radio/TV resulting from changes or

modifications to this product not expressly approved by Seiko Epson Corporation.

Open Source Software License

This product uses open source software in addition to Epson proprietary software.

For information of the open source software used in this product, see the following URL.

http://xxx.xxx.xxx.xxx/licenses.html

For “xxx.xxx.xxx.xxx” in the above URL, input your printer’s IP address.

About this Manual

Aim of the Manual

This manual was created to provide information on development, design, and installation of POS systems and development and design of printer applications for developers.

Manual Content

The manual is made up of the following sections:

Chapter 1 Product Overview

Chapter 2 Setup of the Tablet

Chapter 3 Setup of the Printer

Chapter 4 Using Dedicated Optional Products

Chapter 5 Advanced Usage

Chapter 6 Application Development Information

Chapter 7 Handling

Appendix Product Specifications

Specifications of Bluetooth Low Energy Technology Advertising Character Code Tables Compatibility with USB Type-A

Interface and Connector

■ For Safety..................................................................................................................................3

Key to Symbols.................................................................................................................................................................. 3

Warnings ............................................................................................................................................................................. 3

Cautions............................................................................................................................................................................... 4

■ Restriction of Use ....................................................................................................................5

■ Note about interference ........................................................................................................5

■ Open Source Software License.............................................................................................5

■ About this Manual ..................................................................................................................6

Aim of the Manual ........................................................................................................................................................... 6

Manual Content ................................................................................................................................................................ 6

■ Contents....................................................................................................................................7

Product Overview ..........................................................................................12

■ Features ................................................................................................................................. 12

■ Product Configurations ...................................................................................................... 14

Accessories .......................................................................................................................................................................14

Options ..............................................................................................................................................................................14

■ Part Names and Functions ................................................................................................. 15

Front....................................................................................................................................................................................15

Bottom ...............................................................................................................................................................................16

Panel LED ..........................................................................................................................................................................17

Connectors .......................................................................................................................................................................18

Online and Offline..........................................................................................................................................................20

■ Status and Errors .................................................................................................................. 21

Status Display ..................................................................................................................................................................21

Bluetooth Connection Status ....................................................................................................................................22

Network Connection Status .......................................................................................................................................23

Error Status .......................................................................................................................................................................24

■ NV Memory (Non-Volatile Memory) ................................................................................. 25

NV Graphics Memory....................................................................................................................................................25

User NV Memory ............................................................................................................................................................25

Memory Switches (customized values)..................................................................................................................25

R/E (Receipt Enhancement) ........................................................................................................................................25

Maintenance Counter...................................................................................................................................................26

■ Simple Setup for Wireless LAN .......................................................................................... 27

■ Useful Functions for Smart Devices.................................................................................. 28

QR Code.............................................................................................................................................................................28

■ Printing Using Multiple Interfaces.................................................................................... 29

Setup of the Tablet......................................................................................... 30

■ Flow of Setup ........................................................................................................................ 30

■ Tablets that Can be Mounted to the Printer ................................................................... 31

■ Front Tablet ........................................................................................................................... 32

Mountable Tablet Sizes ................................................................................................................................................32

Mountable Tablet Types...............................................................................................................................................33

■ Rear Display .......................................................................................................................... 34

■ Preparation for Setup.......................................................................................................... 35

Preparation of Tablet.....................................................................................................................................................35

Routing the Cables ........................................................................................................................................................35

■ Mounting the Front Tablet ................................................................................................. 36

■ Connecting Peripheral Devices ......................................................................................... 41

■ Connecting the AC Cable.................................................................................................... 42

■ Attaching the Lock Lever Cover ........................................................................................ 45

■ Replacing the Tablet Table ................................................................................................. 46

Setup of the Printer........................................................................................ 48

■ Flow of Setup ........................................................................................................................ 48

■ Placing the Printer ............................................................................................................... 49

Placing the Printer Horizontally ................................................................................................................................49

Placing the Printer Vertically ......................................................................................................................................50

■ Changing the Paper Width ................................................................................................. 52

■ Connecting Peripheral Devices ......................................................................................... 53

■ Connecting the Wireless LAN Unit.................................................................................... 58

■ Connecting the Customer Display.................................................................................... 59

■ Connecting the Optional External Buzzer....................................................................... 60

Attachment Position .....................................................................................................................................................60

■ Connecting the Cash Drawer............................................................................................. 61

Required specifications of cash drawers................................................................................................................61

Connecting the drawer kick cable ...........................................................................................................................62

■ Connecting to the Power Source ...................................................................................... 63

Connecting the AC cable.............................................................................................................................................63

■ Connecting the Printer to the Host Devices.................................................................... 64

USB Interface ...................................................................................................................................................................64

Ethernet Interface ..........................................................................................................................................................64

Wireless LAN Interface (When using OT-WL02/OT-WL05/OT-WL06)...........................................................64

Bluetooth Interface .......................................................................................................................................................67

■ Attaching the Power Switch Cover ................................................................................... 70

■ Enabling the Roll Paper Near-End Detection.................................................................. 71

Using Dedicated Optional Products ............................................................ 72

■ OT-DM30SL (Customer Display) ........................................................................................ 72

Mounting OT-DM30SL..................................................................................................................................................72

Adjusting the Display Brightness .............................................................................................................................76

Cleaning the Outer Case..............................................................................................................................................76

Product Specifications..................................................................................................................................................76

WARNING ..........................................................................................................................................................................77

Restriction of Use ...........................................................................................................................................................77

■ OT-WH30SL (Wall Hanging Bracket Set) .......................................................................... 78

Using OT-WH30SL ..........................................................................................................................................................78

Advanced Usage ............................................................................................ 81

■ Software Settings................................................................................................................. 81

Functions...........................................................................................................................................................................82

■ Network Settings ................................................................................................................. 90

Setup methods ...............................................................................................................................................................90

Flow of Setup...................................................................................................................................................................90

Setup using EpsonNet Config ...................................................................................................................................91

Setup using EpsonNet Config (Web version).......................................................................................................92

Setup using arp/ping commands ............................................................................................................................93

MAC Address Confirmation........................................................................................................................................94

■ Setting/Check Modes .......................................................................................................... 95

Self-test Mode .................................................................................................................................................................97

NV Graphics Information Print Mode......................................................................................................................97

Receipt Enhancement Information Print Mode ..................................................................................................98

Software Setting Mode ................................................................................................................................................98

Restore Default Values Mode.................................................................................................................................. 100

Interface Setup Mode................................................................................................................................................101

TM-Intelligent Settings Information Print Mode .............................................................................................103

Peripheral Device Information Print Mode........................................................................................................ 103

Hexadecimal Dumping Mode ................................................................................................................................ 104

■ Printing a Status Sheet...................................................................................................... 105

■ Resetting the Interface Settings ..................................................................................... 107

Resetting using the Interface Setup Mode....................................................................................................... 107

Resetting using the Status Sheet Button............................................................................................................ 107

■ TM-Intelligent Function.................................................................................................... 108

Server direct print ....................................................................................................................................................... 108

Status Notification ...................................................................................................................................................... 108

■ Network Tethering (iOS device only).............................................................................. 109

Tablet Devices Supported by the Network Tethering.................................................................................... 110

Firmware Versions that Supports the Network Tethering ............................................................................ 110

Enabling the Tethering Function........................................................................................................................... 110

Connection Procedure .............................................................................................................................................. 111

Application Development Information..................................................... 113

■ Controlling the Printer ...................................................................................................... 113

ePOS-Print XML............................................................................................................................................................ 113

ESC/POS.......................................................................................................................................................................... 113

■ Controlling the Cash Drawer............................................................................................ 114

■ Controlling the Optional External Buzzer ..................................................................... 115

■ Software............................................................................................................................... 116

Development Kit ......................................................................................................................................................... 116

Drivers ............................................................................................................................................................................. 117

Utilities ............................................................................................................................................................................ 118

Others.............................................................................................................................................................................. 118

Download ...................................................................................................................................................................... 119

■ Application Development and Distribution for iOS.................................................... 120

■ Notes on Printing Barcodes and Two-Dimensional Symbols .................................... 120

Handling .......................................................................................................121

■ Turning the Power On/Off ................................................................................................ 121

■ Installing or Replacing the Roll Paper............................................................................ 122

When the Printer is Placed Horizontally.............................................................................................................. 122

When the Printer is Placed Vertically.................................................................................................................... 124

■ How to Hold the Printer.................................................................................................... 126

■ Preparing for Transport..................................................................................................... 126

■ Removing Jammed Paper ................................................................................................ 127

■ Roll Paper Cover does not Open ..................................................................................... 128

■ Cleaning the Printer........................................................................................................... 129

Cleaning the Printer Case.........................................................................................................................................129

Cleaning the Thermal Head and the Platen Roller.......................................................................................... 129

Appendix.......................................................................................................131

■ Product Specifications ...................................................................................................... 131

Printing Specifications .............................................................................................................................................. 132

Character Specifications ........................................................................................................................................... 134

Paper Specifications ................................................................................................................................................... 136

Printable Area............................................................................................................................................................... 137

Printing and Cutting Positions ............................................................................................................................... 138

Electrical Characteristics........................................................................................................................................... 138

Environmental Conditions....................................................................................................................................... 139

External Dimensions .................................................................................................................................................. 140

■ Specifications of Interface and Connector.................................................................... 142

USB Interface ................................................................................................................................................................ 142

Network Interface .......................................................................................................................................................143

Bluetooth Interface .................................................................................................................................................... 147

■ Bluetooth Low Energy Technology Advertising........................................................... 151

Introduction .................................................................................................................................................................. 151

Dongle specifications ................................................................................................................................................ 151

Procedure....................................................................................................................................................................... 151

Changing the Bluetooth Low Energy Technology Advertising Packet.................................................... 152

■ Character Code Tables....................................................................................................... 163

■ Compatibility with USB Type-A ....................................................................................... 164

Chapter 1 Product Overview

Product Overview

This chapter describes features of the product.

Features

Tablet can be directly mounted to the printer

• An iPad or Android device can be directly mounted to the printer and used just like a built-in display.

• You can mount a tablet to the printer just by sandwiching the tablet with the upper and lower tablet holders.

• The printer can be placed horizontally, vertically, or hung on a wall.

• Because the printer hardware/mechanism is the same as TM-m30II-H, development environment the same

as for TM-m30II-H is provided except for the NFC tag function.

Printing

• High speed receipt printing is possible (250 mm/s maximum).

• By using the included 58-mm width roll paper guides, 58-mm width roll paper can be used.

• Supports a variety of language (ANK (includes Thai language)/Japanese/Simplified Chinese/Traditional

Chinese/Korean)

• When the printer is placed vertically, you can print pages upside down to make it easier to read the pages by using the "Batch rotate print (Upside Down)" function.

Handling

• Easy drop-in paper loading.

• You can connect to the printer from an interface, other than the mainly connected interface, and run print

operation, when mainly connected interface is not printing.

• The near end detector is installed as standard equipment. (The detection function can be enabled when placing the printer vertically and using 80 mm width roll paper.)

• Ethernet, Bluetooth, and Wi-Fi connection status can be easily checked by viewing respective LED lights.

• A mechanism that holds paper while feeding paper backward enables reduction of top margin of each label

during continuous printing.

• Equipped with three USB Type-A ports for connecting the option devices.

• The USB port for connecting a tablet computer; USB-A - Device Charging, can provide up to 2.1A.

Software

• TM-Intelligent function is equipped.

• Supports Server Direct Print that sends a request for print data from the product to the Web server at

regular intervals.

• Supports status notification function, which enables the printer to send its status to a web server at a regular interval.

• Printing triggered by bar code scan by smart device camera.

• A utility for iOS/Android

• Printing of various types of bar codes, GS1-DataBar, and two-dimensional symbols (PDF417, QR code, Max-

iCode, Composite Symbology, Aztec Code, DataMatrix) is supported.

• A maintenance counter function is supported.

(Epson TM Utility for iOS/Android) for making printer settings is provided.

Environment

• Paper saving function is available.

Others

Optional Wireless LAN cable set, customer display, and external buzzer are available.

Chapter 1 Product Overview

Product Configurations

Accessories

• 58-mm width roll paper guides

• 80-mm width roll paper (for operation check)

• Power switch cover

• AC adapter (included inside the printer)

• AC cable

• Lock lever cover

• Screw

• Tablet table (large)

• Manuals

Chapter 1 Product Overview

Options

• Wall hanging bracket set dedicated for TM-m30II-SL (Model: OT-WH30SL)

• Customer display dedicated for TM-m30II-SL (Model: OT-DM30SL)

• Wireless LAN cable set (Model: OT-WL02/OT-WL05/OT-WL06)

• Customer display (Model: DM-D30, DM-D70)

• Optional external buzzer (Model: OT-BZ20)

• Tape for fixing the printer (Model: DF-10)

Part Names and Functions

Front

Chapter 1 Product Overview

1 Upper tablet holder Holds the upper side of a tablet.

2 Tablet table (standard) Place a tablet on this table.

3 Lower tablet holder Holds the lower side of a tablet.

4 Security slot Use here to attach an anti-theft tool such as a wire. This slot is provided on both sides

of the printer.

5 Lock lever Operate this lever to secure a tablet.

6 Screw The screws are securing the tablet table.

7 Cover open lever Operate this lever to open the roll paper cover.

8 Feed button Press this button once to feed the roll paper for one line. Hold down this button to

continue feeding the roll paper.

9 Power switch This switch turns the printer on or off.

10 Roll paper cover Open this cover when installing or replacing the roll paper.

11 Panel LED For explanation of the LEDs, see "Panel LED" on page 17

When turning off the printer without using the power switch, it is recommended to send a power-

ff command to the printer. If you use the power-off sequence, the latest maintenance counter val-

o ues are saved. (Maintenance counter values are usually saved every two minutes.)

For information about ESC/POS commands, see the ESC/POS Command Reference.

Bottom

Chapter 1 Product Overview

1 Bottom cover Remove this cover when connecting interface cables to the connectors inside the

printer.

2 Rear cover Remove this cover when connecting interface cables to the connectors inside the

printer.

3 Side cover Remove this cover when connecting interface cables to the connectors inside the

printer.

4 Connectors For connecting various devices to the printer.

5 DC cable The AC adapter supplies power to the printer through this cable.

6 AC adapter Supplies power to the printer.

• Be sure to use the specified AC adapter (PS-180) only. Using another AC adapter may result in fire or electric shock.

• Never insert the AC cable plug into a socket that does not meet the input voltage of the AC adapter. Doing so may result in damage to the printer.

• Should a fault ever occur, immediately turn off the power to the printer and unplug the AC cable from the socket.

• Use only the AC cable that came with the printer.

Chapter 1 Product Overview

Panel LED

Power LED

• Lights when the power supply is on.

• Off when the power supply is off.

• Flashes during the network to start up, when waiting for power off, or updating firmware.

Do not turn on by using the power switch while waiting for the power to turn off (when the Power LED is flashing). Otherwise, it may not startup correctly.

Error LED

• Lights or flashes when an error occurs. (For information about the flashing patterns, see "Status and Errors"

on page 21.)

ights after the power is turned on or after a reset (offline). Automatically goes out after a while to indicate

• L that the printer is ready.

• Off when the printer is in standard mode (online).

Paper LED

• Lights when the roll paper is out.

• Flashes to urge user to operate the Feed button.

This LED also lights when the remaining amount of roll paper becomes low if the roll paper nearend detection function has been enabled. The function can be used when placing the printer vertically and using 80 mm width roll paper. For more details about the detection setting, see "Software Settings" on page 81. F

or more details about the near-end detection, see "Enabling the Roll Paper Near-End Detection"

page 71.

Wi-Fi LED

• Lights while the printer is connected to Wi-Fi.

• Off while the printer is not connected to Wi-Fi or while the printer is connected to a wired LAN.

• Flashes while communication is temporarily disabled because an IP address has not been acquired or for

other reason.

Ethernet LED

• Lights while the printer is connected to Ethernet.

• Off while the printer is not connected to Ethernet or while the printer is connected to Wi-Fi.

• Flashes while communication is temporarily disabled because an IP address has not been acquired or for

other reason.

Bluetooth LED

• Lights while the printer is connected via Bluetooth.

• Off while the printer is not connected via Bluetooth.

• Flashes while the printer is waiting to be paired with another device.

Connectors

A: Printer models without a microSD card slot B: Printer models with a microSD card slot

Chapter 1 Product Overview

1 USB connector (USB-A - De-

vice Charging)

Color of the USB connector: white

2,3,4USB connector (Type-A)

Color of the USB connector: black

5 USB connector (Type-B) Connects the USB cable for connecting to computers.

6 Power supply connector Connects the DC cable for the AC adapter.

7 Ethernet connector Connects the 10BASE-T/100BASE-TX LAN cable.

8 microSD card slot For a special purpose and cannot be used for daily use. For more details, contact

9 Drawer kick connector Connects the modular cable for the cash drawer.

10 Status sheet button Use this button to print a status sheet on interfaces or initialize the settings on

Connects a USB cable of a tablet. Enables communication with the tablet while charging the tablet.

No power is supplied to the connected tablet if the printer is turned off.

Connects a USB cable of a peripheral device such as an optional Wireless LAN cable set, customer display, or handheld scanner.

No power is supplied to the connected device if the printer is turned off.

Epson sales partner.

interfaces.

Chapter 1 Product Overview

About the USB connector (USB-A - Device Charging, The white USB connector)

• Make sure you use the genuine cable for the tablet, smartphone, or USB device you are using.

• Charging may not be performed depending on the device's charging specifications.

• To set an optimum current value for charging the connected device, it may take several

seconds before charging starts. Charging may stop temporarily immediately after the device is connected.

• If a device connected to the USB connector (USB-A Device Charging) has a rated power that exceeds the rated current of the USB connector, charging the device is stopped. See "Product

Specifications" on page 131.

• T

he device may not be fully charged depending on its settings or usage conditions. For example, when the device is used with the screen brightness set to its maximum, and/or with the sleep function disabled.

• Seiko Epson Corporation assumes no responsibility for economic damages or problems arising from failure of charging the connected device due to a failure or malfunction of the product.

• It may be hard to disconnect some types of USB cable. Do not forcibly pull the cable, or the USB connector and USB cable may be damaged. Contact qualified service personnel if you encounter the trouble.

• To communicate with a tablet computer via Bluetooth while charging the tablet through the USB connector (USB-A - Device Charging) on the printer, set the "Interface selection" setting to "Bluetooth only". For more details, see "Software Settings" on page 81. How

ever, if you do so, the maximum supply current is limited to 0.5 A, which may not be enough for charging some types of tablet. Please use the tablet after testing and evaluating it adequately.

• When connecting an Android device to the USB connector (USB-A - Device Charging) for data communication, make sure that the device satisfies the following requirements. Requirements: The version of Android OS is 10 or later with kernel version 4.9.15 or later However, Epson does not guarantee normal operation of all Android devices even if they satisfy the requirements. Run some tests before actually using the device.

• If the printer is connected to a wired network, an iOS tablet connected to the printer via the USB connector can access the network through the Lightning to USB cable. For more details, see "Network Tethering (iOS device only)" on page 109

Chapter 1 Product Overview

Online and Offline

Online

The printer is online and ready for normal printing unless there is a reason to go offline.

Offline

The printer automatically goes offline under the following conditions:

• While the printer power is turning on/off

• During the setting and check modes operating (except the hexadecimal dumping mode) (See "Setting/Check

des" on page 95.)

hile roll paper is fed using the Feed button

• W

• When the printer stops printing due to a paper end (when the paper out detector detected the paper out)

• During an operation standby state

• When an error has occurred (See "Status and Errors" on page 21.)

hile the roll paper cover is open

• W

Status and Errors

The status of the printer is indicated by lit and flashing LEDs.

You cannot print when an error has occurred.

You cannot identify the error by the flashing patterns of the LEDs. Develop the application so that users can identify the error description and check the solutions.

Status Display

Chapter 1 Product Overview

O: OFF N: ON F: Flashing -: Ignore the LED light

Power

LED

NOO -- -Online

NNNN N N

NO - OO ODuring a self-test

NO -- - -

NN -- - -

NOFO O OWaiting for the self-test to continue

NOF - - - Waiting for a Macro execution to run

NNF -- -

NNN - - - No roll paper

NON - - - Remaining amount of roll paper is low*

Error

LED

Paper

LED

Wi-Fi

LED

Ethernet

LED

Bluetooth

LED

Printer Status

While initializing after turning on the power

While feeding paper using the Feed button

Roll paper cover open while not printing

Waiting for the roll paper cover to be closed to print a status sheet.

NN -- - -

N F *2 - - - -

N F - OO O

FOOO O OUpdating firmware

Automatically Recoverable Errors

Recoverable Errors

The connected device can only be charged through the USB port.

Unrecoverable Errors

CAUTION:

Turn off the power immediately when an unrecoverable error occurs.

If the same error occurs again even after turning the power back on, contact qualified service personnel.

Chapter 1 Product Overview

Power

LED

FOFO O O

F *3 N O O O O During turn-off process

F *4 OOOO O

F *5 O -- - -

Error

LED

Paper

LED

Wi-Fi

LED

Ethernet

LED

Bluetooth

LED

Printer Status

While forced updating firmware mode is on

During power off

NOTE:

The printer enters this status while processing the power off command. It is recommended to use this method when you need to save information on the printer’s operating status if the power is cut without using the power switch.

A warning about TM-Intelligent function

*1: To detect this status (remaining amount of roll paper is low), enable the "Roll paper near-end detection"

function. The function can be used when placing the printer vertically and using 80 mm width roll paper. For more details about the detection setting, see "Software Settings" on page 81. For more details about near-

detection, see "Enabling the Roll Paper Near-End Detection" on page 71.

end

*2:

The Error LED flashing pattern is: turning on and off alternately at 320 ms intervals for five seconds, then

goes off. *3: The Power LED flashing pattern is: lighting for 320 ms followed by a pause for 320 ms. *4: The Power LED flashing pattern is: lighting for 160 ms followed by a pause for 2400 ms. *5: The Power LED flashing pattern is: lighting for 4960 ms followed by a pause for 160 ms.

Bluetooth Connection Status

O: OFF N: ON F: Flashing -: Ignore the LED light

Power

LED

NOO -- F Waiting to be paired with a device

NOO -- N Connecting via Bluetooth

NOO -- O Not connected via Bluetooth

Error

LED

Paper

LED

* The LED flashing pattern is: lighting for 320 ms followed by a pause for 320 ms.

Wi-Fi

LED

Ethernet

LED

Bluetooth

LED

Printer Status

Network Connection Status

Chapter 1 Product Overview

O: OFF N: ON F: Flashing -: Ignore the LED light

Power

LED

NOON O - Connecting via Wi-Fi

NOOF O -

NOOO N - Connecting via Ethernet

NOOO F -

NOOF F - Starting the network firmware

NOOO O - Not connected to a network

Error

LED

Paper

LED

Wi-Fi

LED

Ethernet

LED

Bluetooth

LED

Printer Status

Wi-Fi (An IP address has not been acquired)

Ethernet (An IP address has not been acquired)

* The LED flashing pattern is: lighting for 320 ms followed by a pause for 320 ms.

Chapter 1 Product Overview

Error Status

There are three possible error types: automatically recoverable errors, recoverable errors, and unrecoverable

errors.

Automatically Recoverable Errors

• Head temperature error The printer recovers from the error when the head tem-

perature drops.

• Cover open error (in the middle of printing) The printer recovers from the error when the roll paper

cover is closed.

• TM-Intelligent function error The printer recovers from the error when the printer set-

tings are corrected.

Recoverable Errors

• Autocutter error An error occurs if the cutter is locked due to fallen foreign material or

similar cause. Although automatic recovery is performed even if there is only slight locking, if automatic recovery is not performed, remove foreign material and paper jams, and close the roll paper cover to perform recovery.

Instead of closing the roll paper cover, you can make the printer recover from the error using a dedicated command, however, doing so will cause the printer to go offline due to a cover open error.

Unrecoverable Errors

• These include a high voltage error, CPU execution error, and communication unit error. If the error persists

after turning the printer off and then on again, the printer may be defective. Contact qualified service personnel.

Turn off the power immediately when an unrecoverable error occurs.

Chapter 1 Product Overview

NV Memory (Non-Volatile Memory)

The printer's NV memory stores data even after the printer power is turned off. NV memory contains the following memory areas for the user:

• NV graphics memory

• User NV memory

• Memory switches (customized values)

• R/E (Receipt Enhancement)

• Maintenance counter

As a guide, NV memory rewriting should be used 10 times or less a day when you program applications.

NV Graphics Memory

Graphics, such as shop logos to be printed on receipts, can be registered.

To register your graphics data, use TM-m30II Utility or ESC/POS commands. You can check registered graphics data using TM-m30II Utility or by printing the data in the NV graphics information print mode.

User NV Memory

You can store and read text data for multiple purposes, such as for storing a note including customizing or maintenance information of the printer.

Memory Switches (customized values)

With the memory switches, which are software switches for the printer, you can configure various settings of the printer. For information about the memory switch, see "Software Settings" on page 81.

R/E (Receipt Enhancement)

You can set the graphics data, such as a shop logo, registered in the NV graphics memory to be printed on the top of each receipt or to be printed on the bottom of each receipt just before the paper is cut.

To make the settings, use TM-m30II Utility or ESC/POS commands.

You can check the settings using TM-m30II Utility or by printing the settings information in the Receipt enhancement information print mode.

Chapter 1 Product Overview

Maintenance Counter

With this function, printer information, such as the number of lines printed, the number of autocuts, and printer operation time after the printer starts working, is automatically stored in printer's memory. You can read the counter information to use it for periodical checks or part replacement.

• You can also check the head running length and number of times of autocutting with the selftest (see "Self-test Mode" on page 97).

• The maintenan minutes (up to four minutes). However, the values are not saved when the printer is in powersaving mode or when it is turned off without the use of the power switch.

ce counter values are automatically saved in the NV memory usually every two

Chapter 1 Product Overview

Simple Setup for Wireless LAN

This printer comes with a mode (SimpleAP) that allows printers to connect with a smart device or a computer without requiring a wireless access point. This allows you to easily setup a wireless LAN for the printer by using a printer settings tool (Epson TM Utility, EpsonNet Config, or EpsonNet Config (Web version)) even without a network environment such as access points.

When the wireless LAN settings of the printer have not been changed from the factory default, and the printer is turned on, the printer automatically enters the Simple AP mode and prints the following information. If you have changed the wireless LAN settings from the factory default, start the printer according to the settings to connect the printer to an access point.

SimpleAP Start

SSID Encryption Type Passphrase

IP Address MAC Address

: EPSON_Printer : WPA2-PSK : 12345678

: 192.168.192.168 : xx-xx-xx-xx-xx-xx

Chapter 1 Product Overview

Useful Functions for Smart Devices

You can easily connect this product to the network by using the QR code printed on the status sheet.

QR Code

Capture the QR code printed on the status sheet with the camera on your smart device to acquire the printer information (information for specifying the device).

By using the acquired information, the device can specify the printer to send a print job over a network or Bluetooth.

• Programming using Epson ePOS SDK is required to use these functions. These functions are created by combining QR code capturing operations and the target printer specifications using Printer Easy Select API. See the "Epson ePOS SDK for Android/iOS User's Manual" and the Epson ePOS SDK sample program for more details. The sample program also contains a sample implementation method for capturing a QR code.

• You can try a demo of these functions by using Epson TM Utility for iOS/Android.

Chapter 1 Product Overview

Printing Using Multiple Interfaces

In models with multiple interfaces, you can use all interfaces without any limitations on which interface is to be used. You can use this function to temporarily connect a smart device to a nearby printer and print.

The printer provides each interface with an independent receive buffer and switches the active interface depending on the priority, while handling data in each receive buffer.

You can set one interface for the main connection. Data received from the main connection interface is handled with the highest priority.

By default, the interface that receives the first data transfer is set as the main connection interface; however, you can select the main connection interface in advance.

When the receive buffer for the active interface becomes empty and a preset time period (one second by default) has passed, switching to another interface is enabled, and an interface that receives print data becomes active.

When you do not use the Bluetooth function, set the Bluetooth security level to "Middle" or "High" to prevent unauthorized access to the printer over Bluetooth. You can change the security level by using Epson TM Utility, TM-m30II Utility, or in the Interface Setup mode.

You can select the main connection interface and set the time to enable interface switching from the software settings. For details on software settings, see "Software Settings" on page 81.

Chapter 2 Setup of the Tablet

5. Connecting the AC Cable (page 42)

4. Connecting Peripheral Devices (page 41)

3. Mounting the Front Tablet (page 36)

1. Tablets that Can be Mounted to the Printer (page 31)

2. Preparation for Setup (page 35)

7. Replacing the Tablet Table (page 46)

6. Attaching the Lock Lever Cover (page 45)

Setup of the Tablet

This chapter describes how to mount your tablet or display to the printer.

Flow of Setup

On the following pages, the tablet/display mounting procedure is provided in the order shown below.

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