Epson TM-m30II-SL Technical Reference Guide

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Technical Reference Guide

Describes features of the product.

Describes how to mount a tablet/display to the printer.

Describes setup and installation of the product and peripherals.

Describes how to install and use optional products dedicated for this product.

Describes advanced usage methods for the product.

Describes how to control the printer and necessary information when you develop applications.

Describes how to handle the product.

Describes general specications and character code tables.

Product Overview

Setup of the Tablet

Setup of the Printer

Using Dedicated Optional Products

Advanced Usage

Application Development Information

Handling

Appendix

M00135900

Rev. A

Cautions

• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation.

• The contents of this document are subject to change without notice. Please contact us for the latest information.

• While every precaution has been taken in the preparation of this document, Seiko Epson Corporation assumes no responsibility for errors or omissions.

• Neither is any liability assumed for damages resulting from the use of the information contained herein.

• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third

parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.

• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

Trademarks

EPSON is a registered trademark of Seiko Epson Corporation.

Exceed Your Vision and ESC/POS are registered trademarks or trademarks of Seiko Epson Corporation.

Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and/or other countries.

Wi-Fi

®, WPA

The Bluetooth such marks by Seiko Epson Corporation is under license.

IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

Apple, Apple TV, Apple Watch, iPad, iPad Air, iPad Pro, iPhone, and Lightning are trademarks of Apple Inc., registered in the U.S. and other countries. tvOS is a trademark of Apple Inc. The trademark "iPhone" is used in

Japan with a license from Aiphone K.K.

Android

Google Play and the Google Play logo are trademarks of Google LLC.

All other trademarks are the property of their respective owners and used for identification purpose only.

, and WPA2TM are either registered trademarks or trademarks of Wi-Fi Alliance®.

® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of

is a trademark of Google LLC.

ESC/POS® Command System

Epson ESC/POS is a proprietary POS printer command system that includes patented or patent-pending commands. ESC/POS is compatible with most Epson POS printers and displays.

ESC/POS is designed to reduce the processing load on the host computer in POS environments. It comprises a set of highly functional and efficient commands and also offers the flexibility to easily make future upgrades.

©Seiko Epson Corporation 2021.

For Safety

Key to Symbols

The symbols in this manual are identified by their level of importance, as defined below. Read the following carefully before handling the product.

You must follow warnings carefully to avoid serious bodily injury.

WARNING

Provides information that must be observed to prevent damage to the equipment or loss of data.

• Possibility of sustaining physical injuries.

CAUTION

• Possibility of causing physical damage.

• Possibility of causing information loss.

Provides information that must be observed to avoid damage to your equipment or a malfunction.

Provides important information and useful tips.

Warnings

WARNING

• Handle the power cable with care.

Improper handling may lead to fire or electric shock.

∗ Do not modify or attempt to repair the cable. ∗ Do not place any heavy object on top of the cable. ∗ Avoid excessive bending, twisting, and pulling. ∗ Do not place the cable near heating equipment. ∗ Check that the plug is clean before plugging it in. ∗ Be sure to push the plug all the way in.

• Be sure to use the specified AC adapter (PS-180).

Connection to an improper power source may cause fire or shock.

• Do not place multiple loads on the power outlet.

Overloading the outlet may lead to fire.

• Shut down your equipment immediately if it produces smoke, a strange odor, or unusual noise.

Continued use may lead to fire. Immediately unplug the equipment and contact qualified service personnel.

• Never disassemble or modify this product.

Tampering with this product may result in injury or fire.

• Do not allow foreign matter to fall into the equipment.

Penetration by foreign objects may lead to fire.

• If water or other liquid spills into this equipment, do not continue to use it.

Continued use may lead to fire. Unplug the power cord immediately and contact qualified service personnel.

• Do not use aerosol sprayers containing flammable gas inside or around this product.

Doing so may cause fire.

• Do not use this product in locations subject to high humidity or dust levels.

Excessive humidity and dust may cause equipment damage or fire.

Cautions

CAUTION

• Do not connect cables in ways other than those mentioned in this manual.

Different connections may cause equipment damage.

• Be sure to set this equipment on a firm, stable, horizontal surface.

The product may break or cause injury if it falls.

• Do not place heavy objects on top of this product. Never stand or lean on this product.

Equipment may fall or collapse, causing breakage and possible injury.

• Take care not to injure your fingers on the manual cutter ∗ When you remove printed paper ∗ When you perform other operations such as loading/replacing roll paper

• Do not open the roll paper cover without taking the necessary precautions, as this can

result in injury from the autocutter fixed blade.

• To ensure safety, unplug this product before leaving it unused for an extended period.

• To avoid risk of electric shock, do not set up this product or handle cables during a

thunderstorm.

• Never insert or disconnect the power plug with wet hands.

Doing so may result in severe shock.

• Never attempt to repair this product yourself.

Improper repair work can be dangerous.

Restriction of Use

When this product is used for applications requiring high reliability/safety, such as transportation devices related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or functional/precision devices, etc., you should use this product only after giving consideration to including failsafes and redundancies into your design to maintain safety and total system reliability. Because this product was not intended for use in applications requiring extremely high reliability/safety, such as aerospace equipment, main communication equipment, nuclear power control equipment, or medical equipment related to direct medical care, etc., please make your own judgment on this product's suitability after a full evaluation.

Note about interference

• This product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

• If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

- Reorient or relocate the receiving antenna for the radio/TV.

- Increase the separation between the equipment and the radio/TV.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult your dealer or an experienced radio/TV technician for help.

• Never disassemble or modify this product.

• Seiko Epson Corporation shall not be liable for interference to radio/TV resulting from changes or

modifications to this product not expressly approved by Seiko Epson Corporation.

Open Source Software License

This product uses open source software in addition to Epson proprietary software.

For information of the open source software used in this product, see the following URL.

http://xxx.xxx.xxx.xxx/licenses.html

For “xxx.xxx.xxx.xxx” in the above URL, input your printer’s IP address.

About this Manual

Aim of the Manual

This manual was created to provide information on development, design, and installation of POS systems and development and design of printer applications for developers.

Manual Content

The manual is made up of the following sections:

Chapter 1 Product Overview

Chapter 2 Setup of the Tablet

Chapter 3 Setup of the Printer

Chapter 4 Using Dedicated Optional Products

Chapter 5 Advanced Usage

Chapter 6 Application Development Information

Chapter 7 Handling

Appendix Product Specifications

Specifications of Bluetooth Low Energy Technology Advertising Character Code Tables Compatibility with USB Type-A

Interface and Connector

■ For Safety..................................................................................................................................3

Key to Symbols.................................................................................................................................................................. 3

Warnings ............................................................................................................................................................................. 3

Cautions............................................................................................................................................................................... 4

■ Restriction of Use ....................................................................................................................5

■ Note about interference ........................................................................................................5

■ Open Source Software License.............................................................................................5

■ About this Manual ..................................................................................................................6

Aim of the Manual ........................................................................................................................................................... 6

Manual Content ................................................................................................................................................................ 6

■ Contents....................................................................................................................................7

Product Overview ..........................................................................................12

■ Features ................................................................................................................................. 12

■ Product Configurations ...................................................................................................... 14

Accessories .......................................................................................................................................................................14

Options ..............................................................................................................................................................................14

■ Part Names and Functions ................................................................................................. 15

Front....................................................................................................................................................................................15

Bottom ...............................................................................................................................................................................16

Panel LED ..........................................................................................................................................................................17

Connectors .......................................................................................................................................................................18

Online and Offline..........................................................................................................................................................20

■ Status and Errors .................................................................................................................. 21

Status Display ..................................................................................................................................................................21

Bluetooth Connection Status ....................................................................................................................................22

Network Connection Status .......................................................................................................................................23

Error Status .......................................................................................................................................................................24

■ NV Memory (Non-Volatile Memory) ................................................................................. 25

NV Graphics Memory....................................................................................................................................................25

User NV Memory ............................................................................................................................................................25

Memory Switches (customized values)..................................................................................................................25

R/E (Receipt Enhancement) ........................................................................................................................................25

Maintenance Counter...................................................................................................................................................26

■ Simple Setup for Wireless LAN .......................................................................................... 27

■ Useful Functions for Smart Devices.................................................................................. 28

QR Code.............................................................................................................................................................................28

■ Printing Using Multiple Interfaces.................................................................................... 29

Setup of the Tablet......................................................................................... 30

■ Flow of Setup ........................................................................................................................ 30

■ Tablets that Can be Mounted to the Printer ................................................................... 31

■ Front Tablet ........................................................................................................................... 32

Mountable Tablet Sizes ................................................................................................................................................32

Mountable Tablet Types...............................................................................................................................................33

■ Rear Display .......................................................................................................................... 34

■ Preparation for Setup.......................................................................................................... 35

Preparation of Tablet.....................................................................................................................................................35

Routing the Cables ........................................................................................................................................................35

■ Mounting the Front Tablet ................................................................................................. 36

■ Connecting Peripheral Devices ......................................................................................... 41

■ Connecting the AC Cable.................................................................................................... 42

■ Attaching the Lock Lever Cover ........................................................................................ 45

■ Replacing the Tablet Table ................................................................................................. 46

Setup of the Printer........................................................................................ 48

■ Flow of Setup ........................................................................................................................ 48

■ Placing the Printer ............................................................................................................... 49

Placing the Printer Horizontally ................................................................................................................................49

Placing the Printer Vertically ......................................................................................................................................50

■ Changing the Paper Width ................................................................................................. 52

■ Connecting Peripheral Devices ......................................................................................... 53

■ Connecting the Wireless LAN Unit.................................................................................... 58

■ Connecting the Customer Display.................................................................................... 59

■ Connecting the Optional External Buzzer....................................................................... 60

Attachment Position .....................................................................................................................................................60

■ Connecting the Cash Drawer............................................................................................. 61

Required specifications of cash drawers................................................................................................................61

Connecting the drawer kick cable ...........................................................................................................................62

■ Connecting to the Power Source ...................................................................................... 63

Connecting the AC cable.............................................................................................................................................63

■ Connecting the Printer to the Host Devices.................................................................... 64

USB Interface ...................................................................................................................................................................64

Ethernet Interface ..........................................................................................................................................................64

Wireless LAN Interface (When using OT-WL02/OT-WL05/OT-WL06)...........................................................64

Bluetooth Interface .......................................................................................................................................................67

■ Attaching the Power Switch Cover ................................................................................... 70

■ Enabling the Roll Paper Near-End Detection.................................................................. 71

Using Dedicated Optional Products ............................................................ 72

■ OT-DM30SL (Customer Display) ........................................................................................ 72

Mounting OT-DM30SL..................................................................................................................................................72

Adjusting the Display Brightness .............................................................................................................................76

Cleaning the Outer Case..............................................................................................................................................76

Product Specifications..................................................................................................................................................76

WARNING ..........................................................................................................................................................................77

Restriction of Use ...........................................................................................................................................................77

■ OT-WH30SL (Wall Hanging Bracket Set) .......................................................................... 78

Using OT-WH30SL ..........................................................................................................................................................78

Advanced Usage ............................................................................................ 81

■ Software Settings................................................................................................................. 81

Functions...........................................................................................................................................................................82

■ Network Settings ................................................................................................................. 90

Setup methods ...............................................................................................................................................................90

Flow of Setup...................................................................................................................................................................90

Setup using EpsonNet Config ...................................................................................................................................91

Setup using EpsonNet Config (Web version).......................................................................................................92

Setup using arp/ping commands ............................................................................................................................93

MAC Address Confirmation........................................................................................................................................94

■ Setting/Check Modes .......................................................................................................... 95

Self-test Mode .................................................................................................................................................................97

NV Graphics Information Print Mode......................................................................................................................97

Receipt Enhancement Information Print Mode ..................................................................................................98

Software Setting Mode ................................................................................................................................................98

Restore Default Values Mode.................................................................................................................................. 100

Interface Setup Mode................................................................................................................................................101

TM-Intelligent Settings Information Print Mode .............................................................................................103

Peripheral Device Information Print Mode........................................................................................................ 103

Hexadecimal Dumping Mode ................................................................................................................................ 104

■ Printing a Status Sheet...................................................................................................... 105

■ Resetting the Interface Settings ..................................................................................... 107

Resetting using the Interface Setup Mode....................................................................................................... 107

Resetting using the Status Sheet Button............................................................................................................ 107

■ TM-Intelligent Function.................................................................................................... 108

Server direct print ....................................................................................................................................................... 108

Status Notification ...................................................................................................................................................... 108

■ Network Tethering (iOS device only).............................................................................. 109

Tablet Devices Supported by the Network Tethering.................................................................................... 110

Firmware Versions that Supports the Network Tethering ............................................................................ 110

Enabling the Tethering Function........................................................................................................................... 110

Connection Procedure .............................................................................................................................................. 111

Application Development Information..................................................... 113

■ Controlling the Printer ...................................................................................................... 113

ePOS-Print XML............................................................................................................................................................ 113

ESC/POS.......................................................................................................................................................................... 113

■ Controlling the Cash Drawer............................................................................................ 114

■ Controlling the Optional External Buzzer ..................................................................... 115

■ Software............................................................................................................................... 116

Development Kit ......................................................................................................................................................... 116

Drivers ............................................................................................................................................................................. 117

Utilities ............................................................................................................................................................................ 118

Others.............................................................................................................................................................................. 118

Download ...................................................................................................................................................................... 119

■ Application Development and Distribution for iOS.................................................... 120

■ Notes on Printing Barcodes and Two-Dimensional Symbols .................................... 120

Handling .......................................................................................................121

■ Turning the Power On/Off ................................................................................................ 121

■ Installing or Replacing the Roll Paper............................................................................ 122

When the Printer is Placed Horizontally.............................................................................................................. 122

When the Printer is Placed Vertically.................................................................................................................... 124

■ How to Hold the Printer.................................................................................................... 126

■ Preparing for Transport..................................................................................................... 126

■ Removing Jammed Paper ................................................................................................ 127

■ Roll Paper Cover does not Open ..................................................................................... 128

■ Cleaning the Printer........................................................................................................... 129

Cleaning the Printer Case.........................................................................................................................................129

Cleaning the Thermal Head and the Platen Roller.......................................................................................... 129

Appendix.......................................................................................................131

■ Product Specifications ...................................................................................................... 131

Printing Specifications .............................................................................................................................................. 132

Character Specifications ........................................................................................................................................... 134

Paper Specifications ................................................................................................................................................... 136

Printable Area............................................................................................................................................................... 137

Printing and Cutting Positions ............................................................................................................................... 138

Electrical Characteristics........................................................................................................................................... 138

Environmental Conditions....................................................................................................................................... 139

External Dimensions .................................................................................................................................................. 140

■ Specifications of Interface and Connector.................................................................... 142

USB Interface ................................................................................................................................................................ 142

Network Interface .......................................................................................................................................................143

Bluetooth Interface .................................................................................................................................................... 147

■ Bluetooth Low Energy Technology Advertising........................................................... 151

Introduction .................................................................................................................................................................. 151

Dongle specifications ................................................................................................................................................ 151

Procedure....................................................................................................................................................................... 151

Changing the Bluetooth Low Energy Technology Advertising Packet.................................................... 152

■ Character Code Tables....................................................................................................... 163

■ Compatibility with USB Type-A ....................................................................................... 164

Chapter 1 Product Overview

Product Overview

This chapter describes features of the product.

Features

Tablet can be directly mounted to the printer

• An iPad or Android device can be directly mounted to the printer and used just like a built-in display.

• You can mount a tablet to the printer just by sandwiching the tablet with the upper and lower tablet holders.

• The printer can be placed horizontally, vertically, or hung on a wall.

• Because the printer hardware/mechanism is the same as TM-m30II-H, development environment the same

as for TM-m30II-H is provided except for the NFC tag function.

Printing

• High speed receipt printing is possible (250 mm/s maximum).

• By using the included 58-mm width roll paper guides, 58-mm width roll paper can be used.

• Supports a variety of language (ANK (includes Thai language)/Japanese/Simplified Chinese/Traditional

Chinese/Korean)

• When the printer is placed vertically, you can print pages upside down to make it easier to read the pages by using the "Batch rotate print (Upside Down)" function.

Handling

• Easy drop-in paper loading.

• You can connect to the printer from an interface, other than the mainly connected interface, and run print

operation, when mainly connected interface is not printing.

• The near end detector is installed as standard equipment. (The detection function can be enabled when placing the printer vertically and using 80 mm width roll paper.)

• Ethernet, Bluetooth, and Wi-Fi connection status can be easily checked by viewing respective LED lights.

• A mechanism that holds paper while feeding paper backward enables reduction of top margin of each label

during continuous printing.

• Equipped with three USB Type-A ports for connecting the option devices.

• The USB port for connecting a tablet computer; USB-A - Device Charging, can provide up to 2.1A.

Software

• TM-Intelligent function is equipped.

• Supports Server Direct Print that sends a request for print data from the product to the Web server at

regular intervals.

• Supports status notification function, which enables the printer to send its status to a web server at a regular interval.

• Printing triggered by bar code scan by smart device camera.

• A utility for iOS/Android

• Printing of various types of bar codes, GS1-DataBar, and two-dimensional symbols (PDF417, QR code, Max-

iCode, Composite Symbology, Aztec Code, DataMatrix) is supported.

• A maintenance counter function is supported.

(Epson TM Utility for iOS/Android) for making printer settings is provided.

Environment

• Paper saving function is available.

Others

Optional Wireless LAN cable set, customer display, and external buzzer are available.

Chapter 1 Product Overview

Product Configurations

Accessories

• 58-mm width roll paper guides

• 80-mm width roll paper (for operation check)

• Power switch cover

• AC adapter (included inside the printer)

• AC cable

• Lock lever cover

• Screw

• Tablet table (large)

• Manuals

Chapter 1 Product Overview

Options

• Wall hanging bracket set dedicated for TM-m30II-SL (Model: OT-WH30SL)

• Customer display dedicated for TM-m30II-SL (Model: OT-DM30SL)

• Wireless LAN cable set (Model: OT-WL02/OT-WL05/OT-WL06)

• Customer display (Model: DM-D30, DM-D70)

• Optional external buzzer (Model: OT-BZ20)

• Tape for fixing the printer (Model: DF-10)

Part Names and Functions

Front

Chapter 1 Product Overview

1 Upper tablet holder Holds the upper side of a tablet.

2 Tablet table (standard) Place a tablet on this table.

3 Lower tablet holder Holds the lower side of a tablet.

4 Security slot Use here to attach an anti-theft tool such as a wire. This slot is provided on both sides

of the printer.

5 Lock lever Operate this lever to secure a tablet.

6 Screw The screws are securing the tablet table.

7 Cover open lever Operate this lever to open the roll paper cover.

8 Feed button Press this button once to feed the roll paper for one line. Hold down this button to

continue feeding the roll paper.

9 Power switch This switch turns the printer on or off.

10 Roll paper cover Open this cover when installing or replacing the roll paper.

11 Panel LED For explanation of the LEDs, see "Panel LED" on page 17

When turning off the printer without using the power switch, it is recommended to send a power-

ff command to the printer. If you use the power-off sequence, the latest maintenance counter val-

o ues are saved. (Maintenance counter values are usually saved every two minutes.)

For information about ESC/POS commands, see the ESC/POS Command Reference.

Bottom

Chapter 1 Product Overview

1 Bottom cover Remove this cover when connecting interface cables to the connectors inside the

printer.

2 Rear cover Remove this cover when connecting interface cables to the connectors inside the

printer.

3 Side cover Remove this cover when connecting interface cables to the connectors inside the

printer.

4 Connectors For connecting various devices to the printer.

5 DC cable The AC adapter supplies power to the printer through this cable.

6 AC adapter Supplies power to the printer.

• Be sure to use the specified AC adapter (PS-180) only. Using another AC adapter may result in fire or electric shock.

• Never insert the AC cable plug into a socket that does not meet the input voltage of the AC adapter. Doing so may result in damage to the printer.

• Should a fault ever occur, immediately turn off the power to the printer and unplug the AC cable from the socket.

• Use only the AC cable that came with the printer.

Chapter 1 Product Overview

Panel LED

Power LED

• Lights when the power supply is on.

• Off when the power supply is off.

• Flashes during the network to start up, when waiting for power off, or updating firmware.

Do not turn on by using the power switch while waiting for the power to turn off (when the Power LED is flashing). Otherwise, it may not startup correctly.

Error LED

• Lights or flashes when an error occurs. (For information about the flashing patterns, see "Status and Errors"

on page 21.)

ights after the power is turned on or after a reset (offline). Automatically goes out after a while to indicate

• L that the printer is ready.

• Off when the printer is in standard mode (online).

Paper LED

• Lights when the roll paper is out.

• Flashes to urge user to operate the Feed button.

This LED also lights when the remaining amount of roll paper becomes low if the roll paper nearend detection function has been enabled. The function can be used when placing the printer vertically and using 80 mm width roll paper. For more details about the detection setting, see "Software Settings" on page 81. F

or more details about the near-end detection, see "Enabling the Roll Paper Near-End Detection"

page 71.

Wi-Fi LED

• Lights while the printer is connected to Wi-Fi.

• Off while the printer is not connected to Wi-Fi or while the printer is connected to a wired LAN.

• Flashes while communication is temporarily disabled because an IP address has not been acquired or for

other reason.

Ethernet LED

• Lights while the printer is connected to Ethernet.

• Off while the printer is not connected to Ethernet or while the printer is connected to Wi-Fi.

• Flashes while communication is temporarily disabled because an IP address has not been acquired or for

other reason.

Bluetooth LED

• Lights while the printer is connected via Bluetooth.

• Off while the printer is not connected via Bluetooth.

• Flashes while the printer is waiting to be paired with another device.

Connectors

A: Printer models without a microSD card slot B: Printer models with a microSD card slot

Chapter 1 Product Overview

1 USB connector (USB-A - De-

vice Charging)

Color of the USB connector: white

2,3,4USB connector (Type-A)

Color of the USB connector: black

5 USB connector (Type-B) Connects the USB cable for connecting to computers.

6 Power supply connector Connects the DC cable for the AC adapter.

7 Ethernet connector Connects the 10BASE-T/100BASE-TX LAN cable.

8 microSD card slot For a special purpose and cannot be used for daily use. For more details, contact

9 Drawer kick connector Connects the modular cable for the cash drawer.

10 Status sheet button Use this button to print a status sheet on interfaces or initialize the settings on

Connects a USB cable of a tablet. Enables communication with the tablet while charging the tablet.

No power is supplied to the connected tablet if the printer is turned off.

Connects a USB cable of a peripheral device such as an optional Wireless LAN cable set, customer display, or handheld scanner.

No power is supplied to the connected device if the printer is turned off.

Epson sales partner.

interfaces.

Chapter 1 Product Overview

About the USB connector (USB-A - Device Charging, The white USB connector)

• Make sure you use the genuine cable for the tablet, smartphone, or USB device you are using.

• Charging may not be performed depending on the device's charging specifications.

• To set an optimum current value for charging the connected device, it may take several

seconds before charging starts. Charging may stop temporarily immediately after the device is connected.

• If a device connected to the USB connector (USB-A Device Charging) has a rated power that exceeds the rated current of the USB connector, charging the device is stopped. See "Product

Specifications" on page 131.

• T

he device may not be fully charged depending on its settings or usage conditions. For example, when the device is used with the screen brightness set to its maximum, and/or with the sleep function disabled.

• Seiko Epson Corporation assumes no responsibility for economic damages or problems arising from failure of charging the connected device due to a failure or malfunction of the product.

• It may be hard to disconnect some types of USB cable. Do not forcibly pull the cable, or the USB connector and USB cable may be damaged. Contact qualified service personnel if you encounter the trouble.

• To communicate with a tablet computer via Bluetooth while charging the tablet through the USB connector (USB-A - Device Charging) on the printer, set the "Interface selection" setting to "Bluetooth only". For more details, see "Software Settings" on page 81. How

ever, if you do so, the maximum supply current is limited to 0.5 A, which may not be enough for charging some types of tablet. Please use the tablet after testing and evaluating it adequately.

• When connecting an Android device to the USB connector (USB-A - Device Charging) for data communication, make sure that the device satisfies the following requirements. Requirements: The version of Android OS is 10 or later with kernel version 4.9.15 or later However, Epson does not guarantee normal operation of all Android devices even if they satisfy the requirements. Run some tests before actually using the device.

• If the printer is connected to a wired network, an iOS tablet connected to the printer via the USB connector can access the network through the Lightning to USB cable. For more details, see "Network Tethering (iOS device only)" on page 109

Chapter 1 Product Overview

Online and Offline

Online

The printer is online and ready for normal printing unless there is a reason to go offline.

Offline

The printer automatically goes offline under the following conditions:

• While the printer power is turning on/off

• During the setting and check modes operating (except the hexadecimal dumping mode) (See "Setting/Check

des" on page 95.)

hile roll paper is fed using the Feed button

• W

• When the printer stops printing due to a paper end (when the paper out detector detected the paper out)

• During an operation standby state

• When an error has occurred (See "Status and Errors" on page 21.)

hile the roll paper cover is open

• W

Status and Errors

The status of the printer is indicated by lit and flashing LEDs.

You cannot print when an error has occurred.

You cannot identify the error by the flashing patterns of the LEDs. Develop the application so that users can identify the error description and check the solutions.

Status Display

Chapter 1 Product Overview

O: OFF N: ON F: Flashing -: Ignore the LED light

Power

LED

NOO -- -Online

NNNN N N

NO - OO ODuring a self-test

NO -- - -

NN -- - -

NOFO O OWaiting for the self-test to continue

NOF - - - Waiting for a Macro execution to run

NNF -- -

NNN - - - No roll paper

NON - - - Remaining amount of roll paper is low*

Error

LED

Paper

LED

Wi-Fi

LED

Ethernet

LED

Bluetooth

LED

Printer Status

While initializing after turning on the power

While feeding paper using the Feed button

Roll paper cover open while not printing

Waiting for the roll paper cover to be closed to print a status sheet.

NN -- - -

N F *2 - - - -

N F - OO O

FOOO O OUpdating firmware

Automatically Recoverable Errors

Recoverable Errors

The connected device can only be charged through the USB port.

Unrecoverable Errors

CAUTION:

Turn off the power immediately when an unrecoverable error occurs.

If the same error occurs again even after turning the power back on, contact qualified service personnel.

Chapter 1 Product Overview

Power

LED

FOFO O O

F *3 N O O O O During turn-off process

F *4 OOOO O

F *5 O -- - -

Error

LED

Paper

LED

Wi-Fi

LED

Ethernet

LED

Bluetooth

LED

Printer Status

While forced updating firmware mode is on

During power off

NOTE:

The printer enters this status while processing the power off command. It is recommended to use this method when you need to save information on the printer’s operating status if the power is cut without using the power switch.

A warning about TM-Intelligent function

*1: To detect this status (remaining amount of roll paper is low), enable the "Roll paper near-end detection"

function. The function can be used when placing the printer vertically and using 80 mm width roll paper. For more details about the detection setting, see "Software Settings" on page 81. For more details about near-

detection, see "Enabling the Roll Paper Near-End Detection" on page 71.

end

*2:

The Error LED flashing pattern is: turning on and off alternately at 320 ms intervals for five seconds, then

goes off. *3: The Power LED flashing pattern is: lighting for 320 ms followed by a pause for 320 ms. *4: The Power LED flashing pattern is: lighting for 160 ms followed by a pause for 2400 ms. *5: The Power LED flashing pattern is: lighting for 4960 ms followed by a pause for 160 ms.

Bluetooth Connection Status

O: OFF N: ON F: Flashing -: Ignore the LED light

Power

LED

NOO -- F Waiting to be paired with a device

NOO -- N Connecting via Bluetooth

NOO -- O Not connected via Bluetooth

Error

LED

Paper

LED

* The LED flashing pattern is: lighting for 320 ms followed by a pause for 320 ms.

Wi-Fi

LED

Ethernet

LED

Bluetooth

LED

Printer Status

Network Connection Status

Chapter 1 Product Overview

O: OFF N: ON F: Flashing -: Ignore the LED light

Power

LED

NOON O - Connecting via Wi-Fi

NOOF O -

NOOO N - Connecting via Ethernet

NOOO F -

NOOF F - Starting the network firmware

NOOO O - Not connected to a network

Error

LED

Paper

LED

Wi-Fi

LED

Ethernet

LED

Bluetooth

LED

Printer Status

Wi-Fi (An IP address has not been acquired)

Ethernet (An IP address has not been acquired)

* The LED flashing pattern is: lighting for 320 ms followed by a pause for 320 ms.

Chapter 1 Product Overview

Error Status

There are three possible error types: automatically recoverable errors, recoverable errors, and unrecoverable

errors.

Automatically Recoverable Errors

• Head temperature error The printer recovers from the error when the head tem-

perature drops.

• Cover open error (in the middle of printing) The printer recovers from the error when the roll paper

cover is closed.

• TM-Intelligent function error The printer recovers from the error when the printer set-

tings are corrected.

Recoverable Errors

• Autocutter error An error occurs if the cutter is locked due to fallen foreign material or

similar cause. Although automatic recovery is performed even if there is only slight locking, if automatic recovery is not performed, remove foreign material and paper jams, and close the roll paper cover to perform recovery.

Instead of closing the roll paper cover, you can make the printer recover from the error using a dedicated command, however, doing so will cause the printer to go offline due to a cover open error.

Unrecoverable Errors

• These include a high voltage error, CPU execution error, and communication unit error. If the error persists

after turning the printer off and then on again, the printer may be defective. Contact qualified service personnel.

Turn off the power immediately when an unrecoverable error occurs.

Chapter 1 Product Overview

NV Memory (Non-Volatile Memory)

The printer's NV memory stores data even after the printer power is turned off. NV memory contains the following memory areas for the user:

• NV graphics memory

• User NV memory

• Memory switches (customized values)

• R/E (Receipt Enhancement)

• Maintenance counter

As a guide, NV memory rewriting should be used 10 times or less a day when you program applications.

NV Graphics Memory

Graphics, such as shop logos to be printed on receipts, can be registered.

To register your graphics data, use TM-m30II Utility or ESC/POS commands. You can check registered graphics data using TM-m30II Utility or by printing the data in the NV graphics information print mode.

User NV Memory

You can store and read text data for multiple purposes, such as for storing a note including customizing or maintenance information of the printer.

Memory Switches (customized values)

With the memory switches, which are software switches for the printer, you can configure various settings of the printer. For information about the memory switch, see "Software Settings" on page 81.

R/E (Receipt Enhancement)

You can set the graphics data, such as a shop logo, registered in the NV graphics memory to be printed on the top of each receipt or to be printed on the bottom of each receipt just before the paper is cut.

To make the settings, use TM-m30II Utility or ESC/POS commands.

You can check the settings using TM-m30II Utility or by printing the settings information in the Receipt enhancement information print mode.

Chapter 1 Product Overview

Maintenance Counter

With this function, printer information, such as the number of lines printed, the number of autocuts, and printer operation time after the printer starts working, is automatically stored in printer's memory. You can read the counter information to use it for periodical checks or part replacement.

• You can also check the head running length and number of times of autocutting with the selftest (see "Self-test Mode" on page 97).

• The maintenan minutes (up to four minutes). However, the values are not saved when the printer is in powersaving mode or when it is turned off without the use of the power switch.

ce counter values are automatically saved in the NV memory usually every two

Chapter 1 Product Overview

Simple Setup for Wireless LAN

This printer comes with a mode (SimpleAP) that allows printers to connect with a smart device or a computer without requiring a wireless access point. This allows you to easily setup a wireless LAN for the printer by using a printer settings tool (Epson TM Utility, EpsonNet Config, or EpsonNet Config (Web version)) even without a network environment such as access points.

When the wireless LAN settings of the printer have not been changed from the factory default, and the printer is turned on, the printer automatically enters the Simple AP mode and prints the following information. If you have changed the wireless LAN settings from the factory default, start the printer according to the settings to connect the printer to an access point.

SimpleAP Start

SSID Encryption Type Passphrase

IP Address MAC Address

: EPSON_Printer : WPA2-PSK : 12345678

: 192.168.192.168 : xx-xx-xx-xx-xx-xx

Chapter 1 Product Overview

Useful Functions for Smart Devices

You can easily connect this product to the network by using the QR code printed on the status sheet.

QR Code

Capture the QR code printed on the status sheet with the camera on your smart device to acquire the printer information (information for specifying the device).

By using the acquired information, the device can specify the printer to send a print job over a network or Bluetooth.

• Programming using Epson ePOS SDK is required to use these functions. These functions are created by combining QR code capturing operations and the target printer specifications using Printer Easy Select API. See the "Epson ePOS SDK for Android/iOS User's Manual" and the Epson ePOS SDK sample program for more details. The sample program also contains a sample implementation method for capturing a QR code.

• You can try a demo of these functions by using Epson TM Utility for iOS/Android.

Chapter 1 Product Overview

Printing Using Multiple Interfaces

In models with multiple interfaces, you can use all interfaces without any limitations on which interface is to be used. You can use this function to temporarily connect a smart device to a nearby printer and print.

The printer provides each interface with an independent receive buffer and switches the active interface depending on the priority, while handling data in each receive buffer.

You can set one interface for the main connection. Data received from the main connection interface is handled with the highest priority.

By default, the interface that receives the first data transfer is set as the main connection interface; however, you can select the main connection interface in advance.

When the receive buffer for the active interface becomes empty and a preset time period (one second by default) has passed, switching to another interface is enabled, and an interface that receives print data becomes active.

When you do not use the Bluetooth function, set the Bluetooth security level to "Middle" or "High" to prevent unauthorized access to the printer over Bluetooth. You can change the security level by using Epson TM Utility, TM-m30II Utility, or in the Interface Setup mode.

You can select the main connection interface and set the time to enable interface switching from the software settings. For details on software settings, see "Software Settings" on page 81.

Chapter 2 Setup of the Tablet

5. Connecting the AC Cable (page 42)

4. Connecting Peripheral Devices (page 41)

3. Mounting the Front Tablet (page 36)

1. Tablets that Can be Mounted to the Printer (page 31)

2. Preparation for Setup (page 35)

7. Replacing the Tablet Table (page 46)

6. Attaching the Lock Lever Cover (page 45)

Setup of the Tablet

This chapter describes how to mount your tablet or display to the printer.

Flow of Setup

On the following pages, the tablet/display mounting procedure is provided in the order shown below.

Tablets that Can be Mounted to the Printer

You can mount your tablet to the printer as if the tablet is a built-in display.

1: Front tablet

2: Rear display (OT-DM30SL)

Chapter 2 Setup of the Tablet

Front Tablet

Mountable Tablet Sizes

The maximum size of tablet that can be mounted to the printer is as shown below.

304 x 216 mm {12.0 x 8.5"} (height x width), 9 mm {0.35"} (depth)

Make sure that your tablet does not stick out from the tablet table.

Chapter 2 Setup of the Tablet

Use one of the tablet tables appropriate for the size of your tablet.

Tablet size mountable to the tablet table

Tablet table size

Width Height

Standard Approx. 176 mm {6.9"} or less Approx. 282 mm {11.1"} or less

Large Approx. 216 mm {8.5"} or less Approx. 304 mm {12.0"} or less

For instructions on how to replace the tablet table, see the page below.

U "Replacing the Tablet Table" on page 46

Chapter 2 Setup of the Tablet

Mountable Tablet Types

The tablets that can be connected to the printer and the available USB connectors are as shown below. To know the location of the USB connectors, see "Connectors" on page 18.

"Z" m "P" means that availability varies by device to device. "--" means that it is not supported.

eans that the device can be connected.

Type Product name

USB connector

USB-A - Device Charging

(up to 2.1 A)

Data

communication

Charging Charging

USB-A

(up to 0.5 A)

Type-B

Data

communication

Tablet table

Apple

*1*6

device

Windows tablet

Android device

*1 A device equipped with a Lightning connector can be used.

Use a genuine Apple or MFi Certified Lightning to USB Cable. If you use a non-certified (non MFi) Lightning Cable, or use an extension cable, data communication and charging may not be performed normally.

*2 When a tablet computer is connected to the USB-A - Device Charging connector, the Bluetooth function of the

printer is disabled. To charge the device keeping it connected via Bluetooth, change the Interface selection setting to "Bluetooth only". For more details, see "Software Settings" on page 81.

wever, if you do so, the maximum supply current is limited to 0.5 A, which may not be enough for charging some

types of tablet. Please use the tablet after testing and evaluating it adequately.

*3 Depending on the settings or usage conditions of the device, it may not be fully charged. To fully charge the device,

darken its screen or take such other measures to reduce power consumption.

iPad (5th generation)

iPad (6th generation)

iPad (7th generation)

iPad Air 2

iPad Pro (3rd generation)

iPad Pro (4th generation)

iPad mini 4 ZP

ZP*2-- -- Standard

-- -- -- -- Large

-- -- -- Z

-- P

-- Standard

Standard/

Large

Standard/

Large

*4 When connecting an Android device for data communication, make sure that the device satisfies the following

requirements.

Requirements: The version of Android OS is 10 or later with kernel version 4.9.15 or later

However, Epson does not guarantee normal operation of all Android devices even if they satisfy the requirements. Run some tests before actually using the device.

*5 The device must be compatible with an OTG cable and must be capable of acting as a USB host.

*6 For more detailed information about tablets that can be used with the printer, see the link below.

www.epson-biz.com/?content=sht_tmm30ii-sl_tablet

If your tablet is not allowed to connect to the USB connector of the printer, pull out its cable t

hrough the cutout of the printer just like the AC cable.

Chapter 2 Setup of the Tablet

Rear Display

You can mount the optional OT-DM30SL to the printer as a rear display. For instructions on how to mount it, see the page below.

U "Mounting OT-DM30SL" on page 72

Chapter 2 Setup of the Tablet

Preparation for Setup

Make the following preparations to mount a tablet to the printer.

Preparation of Tablet

Prepare a tablet to be used as a front tablet, and a cable to connect the tablet and the printer. The tablet cable can be routed through either left or right side of the printer.

U "Tablets that Can be Mounted to the Printer" on page 31

Routing the Cables

The AC cable and interface cables can be pulled out from the left, right, rear, or bottom of the printer. According to the place you install the printer, determine which direction to route the cables.

To pull out the cables from the rear of the printer, cut out one portion of the bottom cover.

Mounting the Front Tablet

Follow the procedure below to mount the front tablet to the printer.

Put the printer on a soft cloth or cushioning material.

Operate the lock lever to extend the lower tablet holder.

Chapter 2 Setup of the Tablet

Connect the cable to the front tablet.

Chapter 2 Setup of the Tablet

Place the tablet so that its upper edge contacts with the upper tablet holder.

Move the lower tablet holder up to sandwich the tablet between the two holders,

and then operate the lock lever to secure the tablet.

If the tablet sticks out from the tablet table, replace the tablet table with the large one. U "Replacing the Tablet Table" on page 46

Turn over the printer.

Chapter 2 Setup of the Tablet

Remove the bottom cover.

Remove the side covers.

Remove the rear cover.

Chapter 2 Setup of the Tablet

Pass the cable through the hook on the side.

Chapter 2 Setup of the Tablet

Roll up the cable on the side as shown below to adjust the cable length.

Connect the cable to the appropriate USB connector.

If your tablet is not allowed to connect to the connector of the printer, pull its cable out through the cutout of the printer.

Connecting Peripheral Devices

Connect an interface cable of a peripheral device to the connector inside the printer.

Connect an interface cable to the connector inside the printer.

For information on which connector is which type, see "Connectors" on page 18. A: Printer models without a microSD card slot B: Printer models with a microSD card slot

Chapter 2 Setup of the Tablet

Pass the interface cable through the hook.

This step is not necessary when pulling the cable out from the rear or bottom of the printer,

Connecting the AC Cable

Follow the procedure below to connect the AC cable.

Connect the AC cable to the AC adapter.

Chapter 2 Setup of the Tablet

Route the AC cable.

The AC cable can be pulled out from the left, right, rear, or bottom of the printer.

"Routing the Cables" on page 35

Route the cable according to the direction that you pull out it.

O When pulling out from the left side of the printer

O When pulling out from the rear or bottom of the printer

When pulling out the cable from the bottom, put the AC plug through the cutout of the bottom cover in advance.

O When pulling out from the right side of the printer

Attach the rear cover.

Chapter 2 Setup of the Tablet

Attach the side covers.

Attach the bottom cover.

Pull out the AC cable from the left, right, rear, or bottom of the printer.

Chapter 2 Setup of the Tablet

Now mounting the tablet to the printer is finished.

Chapter 2 Setup of the Tablet

Attaching the Lock Lever Cover

Attach the lock lever cover to the lock lever to prevent unintended operation of the lever. This also helps in preventing the tablet from being stolen.

Replacing the Tablet Table

Depending on the size of your tablet, replace the tablet table.

See "Front Tablet" on page 32 for information of mountable tablet sizes.

Operate the lock lever to extend the lower tablet holder.

Remove the screws by turning them with a coin or similar tool.

Chapter 2 Setup of the Tablet

Replace the tablet table, and then secure the table with the screws.

Chapter 2 Setup of the Tablet

Chapter 3 Setup of the Printer

6. Connecting the Optional External Buzzer (page 60)

5. Connecting the Customer Display (page 59)

4. Connecting the Wireless LAN Unit (page 58)

3. Connecting Peripheral Devices (page 53)

1. Placing the Printer (page 49)

2. Changing the Paper Width (page 52)

8. Connecting to the Power Source (page 63)

7. Connecting the Cash Drawer (page 61)

9. Connecting the Printer to the Host Devices (page 64)

10. Attaching the Power Switch Cover (page 70)

11. Enabling the Roll Paper Near-End Detection (page 71)

Setup of the Printer

This chapter describes setup and installation of the product and peripherals.

Flow of Setup

This chapter consists of the following sections along with the setup flow of the product and peripherals.

Placing the Printer

The printer can be placed either horizontally or vertically.

• Do not place the printer in locations subject to high dust levels.

• Do not give a high impact on the printer during operation. Doing so may cause the print failure.

• Be careful not to place cords or foreign substances under the printer.

• When using a cash drawer, secure the printer to prevent it from moving due to vibrations.

Placing the Printer Horizontally

Install the printer on a level and flat surface.

The roll paper is ejected from the top side, and the roll paper cover opens upward.

Chapter 3 Setup of the Printer

How to Secure the Printer

If you want to secure the printer to the installation site such as a table, use the optional tape (model number: DF-10).

Follow the procedure below to secure the printer with the tape.

Turn off the printer.

Disconnect the AC cable from the power outlet.

Turn over the printer.

Remove the backing sheet from the tape.

Chapter 3 Setup of the Printer

Attach four pieces of the tape to the bottom of the printer, and then remove another

backing sheet from each tape.

Place the printer on the installation surface, and then hold the printer down to secure it.

• The tape is hook and loop fastener. To remove the printer from the installation surface disengaging the hook and loop fastener tape, apply a force to peel the printer from the surface. However, if you repeat removing and reattaching the tape multiple times, the tape may become less cohesive. In such case, replace the tape (DF-10) with new ones.

• Since four pieces of the tape need to be attached to the printer, you need two sets of DF-10 at a time.

Placing the Printer Vertically

There are the following two methods to place the printer vertically.

• Using the optional DF-10 tape, stand the printer on a table. U "How to Stand the Printer" on page 51

sing the optional OT-WH30SL hanging bracket set, hang the printer on a wall.

• U U "OT-WH30SL (Wall Hanging Bracket Set)" on page 78

The roll paper is ejected from the front side, and the roll paper cover opens frontward.

Chapter 3 Setup of the Printer

How to Stand the Printer

Follow the procedure below to stand the printer vertically on a table.

Place the printer on a level and flat surface.

Make sure to secure the printer using the DF-10 tape. If you just place the printer on a table, the printer may fall over when it or mounted tablet is pressed hard.

Turn off the printer.

Disconnect the AC cable from the power outlet.

Remove the backing sheet from the tape.

Attach four pieces of the tape to the bottom of the printer, and then remove another

backing sheet from each tape.

Place the printer on the installation surface, and then hold the printer down to secure it.

• Since four pieces of the tape need to be attached to the printer, you need two sets of DF-10 at a time.

Chapter 3 Setup of the Printer

Changing the Paper Width

You can change the paper width from 80 to 58 mm by installing the included 58-mm width roll paper guides. Follow the steps below to change the paper width.

Once you change the paper width to 58 mm and print on 58-mm width roll paper, you cannot go back to 80 mm width. Because parts of the print head that do not normally touch the paper may be damaged by the platen roller, and the autocutter may wear out.

Turn off the printer.

Open the roll paper cover.

Align the three projections on the roll paper guides with the rectangular holes in the

printer, and then push the guides inward.

Set the paper width in software setting mode.

For information about the software setting mode, see "Software Settings" on page 81.

Connecting Peripheral Devices

Connect an interface cable of a peripheral device to the connector inside the printer.

Turn off the printer.

Disconnect the AC cable from the power outlet.

Put the printer on a soft cloth or cushioning material.

Chapter 3 Setup of the Printer

Turn over the printer.

Remove the bottom cover.

Chapter 3 Setup of the Printer

Remove the side covers.

Remove the rear cover.

Connect an interface cable to the connector inside the printer.

For information on which connector is which type, see "Connectors" on page 18. A: Printer models without a microSD card slot B: Printer models with a microSD card slot

Chapter 3 Setup of the Printer

Pass the interface cable through the hook.

This step is not necessary when pulling the cable out from the rear or bottom of the printer,

Chapter 3 Setup of the Printer

Attach the rear cover.

Attach the side covers.

Chapter 3 Setup of the Printer

Attach the bottom cover.

Pull the cable out through the left, right, bottom, or rear of the bottom cover.

13 14

WARNING

Connect the interface cable to the device.

Connect the AC cable to a power outlet.

• Never insert the AC cable plug into a socket that does not meet the input voltage of the AC adapter. Doing so may result in damage to the printer.

• Should a fault ever occur, immediately turn off the power to the printer and unplug the AC cable from the socket.

Chapter 3 Setup of the Printer

Connecting the Wireless LAN Unit

The optional Wireless LAN cable set (Model: OT-WL02/OT-WL05/OT-WL06) enables you to use the product with a Wi-Fi connection.

For more information, refer to Technical Reference Guide of the Wireless LAN cable set.

• Be sure to turn off the printer when connecting the Wireless LAN unit.

• Depending on the installation conditions of the printer and the routing for cables connected to it,

the status of the radio waves for the Wireless LAN unit may decline. If this does happen, use an extension cable.

Chapter 3 Setup of the Printer

Connecting the Customer Display

Connect the USB cable of the optional customer display (DM-D30 or DM-D70) to the USB connector of the printer. For more information, refer to the user’s manual for the customer display.

Be sure to turn off the printer when connecting the customer display.

You can mount the dedicated optional customer display (Model: OT-DM30SL) to the printer as a rear display.

U "Mounting OT-DM30SL" on page 72

Chapter 3 Setup of the Printer

Volume adjustment knob

Connecting the Optional External Buzzer

When the optional external buzzer (model: OT-BZ20) is connected to the drawer kick connector of the printer, you can set the printer so that it beeps when you send commands, when an error occurs, when executed autocutting, and when detected paper end. Settings for sound patterns and frequency depending on the occasions the buzzer beeps are also available.

You need to set with the memory switch (customized values) for buzzer enable/disable setting, sound pattern setting, and frequency setting. For information about the memory switch (customized values), see "Software

Settings" on page 81.

• Be sure to turn off the printer before you connect/disconnect the optional external buzzer.

• Do not connect both the optional external buzzer and the cash drawer to the printer at the

same time by using a branched connector.

Attachment Position

It is recommended to install the optional external buzzer to the portion shown in light blue below. It is also OK to install the buzzer to the same portion on the other side.

• Do not install the optional external buzzer at the roll paper exit.

• To prevent liquid from entering inside, it is recommended to install the optional external buzzer

so that the volume adjustment knob is positioned sideways or downward.

Chapter 3 Setup of the Printer

With shielded

Drawer kick connector

Printer side

User side [Drawer kick side]

Drawer open/ close switch

Drawer kick solenoid

Connecting the Cash Drawer

• Do not connect both the optional external buzzer and the cash drawer to the printer at the same time by using a branched connector.

• When the optional external buzzer is enabled with the memory switch (customized values) (see

"Software Settings" on page 81), a cash drawer cannot be used. Be sure to disable it when you

use a cash

• Two driver transistors cannot be energized simultaneously.

• Leave intervals longer than 4 times the drawer driving pulse when sending it continuously.

Required specifications of cash drawers

Specifications of drawers differ depending on makers or models. When you use a drawer other than specified, make sure its specification meets the following conditions.

Otherwise, devices may be damaged.

• The load, such as a drawer kick solenoid, must be connected between pins 4 and 2 or pins 4 and 5 of the drawer kick connector.

drawer.

• When the drawer open/close signal is used, a switch must be provided between drawer kick connector pins 3 and 6.

• The resistance of the load, such as a drawer kick solenoid, must be 24

Ω or more or the input current must be

1A or less.

• Be sure to use the 24V power output on drawer kick connector pin 4 for driving the equipment.

Drawer Connection Diagram

F. G

+24V

Adaptable Connector

RJ12 modular connector

Pin assignments

6 5 4 3 2 1

Pin number Signal name Direction

1Frame GND -

2 Drawer kick drive signal 1 Output

3 Drawer kick open/close signal Input

4 +24 V -

5 Drawer kick drive signal 2 Output

6Signal GND -

Connecting the drawer kick cable

• Use a shield cable for the drawer kick cable.

• When using cash drawer, make sure to use the power supply for printer (connector pins 4).

WARNING

• Do not insert a telephone line into the drawer kick connector.

Doing so may damage the telephone line or printer.

Chapter 3 Setup of the Printer

Connect the drawer kick cable to the drawer kick connector by pressing firmly until the connector clicks into place.

Connecting to the Power Source

• Be sure to use the specified AC adapter (PS-180) only.

• Never insert the AC cable plug into a socket that does not meet the input voltage of the AC

WARNING

Connecting the AC cable

Make sure the printer is turned off.

Insert the AC plug into a socket.

adapter.

Doing so may result in damage to the printer.

• Should a fault ever occur, immediately turn off the power to the printer and unplug the AC cable from the socket.

• Use only the AC cable that came with the printer.

Chapter 3 Setup of the Printer

Turn on the printer.

Chapter 3 Setup of the Printer

Connecting the Printer to the Host Devices

USB Interface

When using USB cable to connect with host device, connect the USB cable to the printer, and after starting the host device, turn the printer on.

Do not place any weight or stress on the cable when using. Doing so could damage the cable and connectors.

Ethernet Interface

Use ethernet cable to connect the printer to network via a hub.

Use EpsonNet Config, EpsonNet Config (Web version), or arp/ping commands to set network.

For information on setting up network, see "Network Settings" on page 90.

Wireless LAN Interface (When using OT-WL02/OT-WL05/OT-WL06)

Using Epson TM Utility, you can easily connect the printer to the network from an iOS or Android devices. We also recommend connecting the SimpleAP from a Windows computer, and setting up the Wireless LAN using the network setup tool (EpsonNet Config or EpsonNet Config (Web version)).

• When using wireless LAN, make sure you disconnect the LAN cable. If a LAN cable is connected, wireless LAN is disabled.

• When you set up the access point at the same time, set the access point in advance and check that it operates correctly.

• Examine the radio wave situation in the surrounding area before use.

•

Avoid using the same channel that is used in the neighboring shops where Wireless LAN is used.

• When using the printer in environments where kitchen microwaves and other devices that may interfere radio waves are installed, observe the following points. * Keep the printer away from the devices, such as kitchen microwaves, that may cause radio wave

interference. * Use channels that are away from the frequency bands that may cause radio wave interference. * Place shields between the printer and the devices that may cause radio wave interference. * Select either 2.4 GHz or 5 GHz, whichever is free from radio wave interference. * In auto channel setting for the access point, do not select a channel in which the devices may

cause radio wave interference.

• In the infrastructure mode, W53 and W56 channels are not available to connect to a stealth SSID access point.

Setting up from a Smart Device

Necessary Items

Prepare the following items.

• Device for setting: iOS or Android device

• Utility for setting: Epson TM Utility for iOS/Android

Running Epson TM Utility for iOS/Android

Run the Epson TM Utility for iOS/Android.

Chapter 3 Setup of the Printer

Set from “Wi-Fi Setup Wizard” in the menu.

Follow the on-screen instructions to complete the setup.

Chapter 3 Setup of the Printer

Setting up from a Windows Computer

Necessary Items

Prepare the following items.

• Computer for setting: Windows 10/8/7 Computer equipped with a wireless LAN function

• Utility for setting: EpsonNet Config or EpsonNet Config (Web version)

Follow the steps below to connect the printer.

Turn on the printer.

After starting the printer, check that the "SimpleAP Start" is printed. If it is not printed, enter the Interface Setup mode and restart the printer in the SimpleAP mode. For more details, see "Interface Setup Mode" on page 101.

Activate Windows Wireless Network Connection and select [EPSON_Printer] as the

connection device on the screen that appears.

If the window to enter a pass phrase appears, enter "12345678”. Default settings on printer are the following values.

Network mode SimpleAP mode

SSID EPSON_Printer

Pass phrase 12345678

IP Address 192.168.192.168

When connecting to the printer is complete, setup the Wireless LAN using the

network setup tool, EpsonNet Config or EpsonNet Config (Web version).

For details about EpsonNet Config, see "Setup using EpsonNet Config" on page 91. For details about EpsonNet Config (Web version), see "Setup using EpsonNet Config (Web version)"

page 92.

When setting the Wireless LAN is complete, restart the printer.

Chapter 3 Setup of the Printer

Bluetooth Interface

Pair the printer with your device using the Bluetooth function of the device or using other methods. Pairing the printer is also possible by using EPSON TM Bluetooth® Connector (Windows) or Epson TM Utility (iOS or Android).

• If the host computer and the printer are not connected on a continuous basis but rather connected every time the printer starts printing, some time may be needed for the printer to actually start printing after the host computer commands printing. This pause is the time required for processing the connection between the host computer and the printer, and it depends on the conditions of the environment where used.

• If data transfer from an application of the host computer has already been completed, data might remain in the Bluetooth module internal buffer. As such data remaining in the buffer might be lost when the connection is cut off, use the status or similar functions to check that transmitted data has been completely printed before cutting off the wireless connection.

• For detailed information about EPSON TM Bluetooth User’s Manual.

• The device name and passkey are editable with the TM-m30II Utility or Epson TM Utility.

• The Bluetooth security level has been set to "Middle" by default. For information on the Bluetooth

security settings, see "Software Settings" on page 81.

Setting up from a Smart Device

Necessary Items

Prepare the following items.

• Device for setting: iOS or Android device

• Utility for setting: Epson TM Utility for iOS/Android

Running Epson TM Utility for iOS/Android

Run the Epson TM Utility.

® Connector, see the TM Bluetooth® Connector

Set from “Bluetooth Setup Wizard” in the menu.

Follow the on-screen instructions to complete the setup.

Setting up from a Windows Computer

Follow the procedure below and make the settings.

Have a Bluetooth wireless technology compatible computer ready.

Make sure you have installed TM Bluetooth® Connector.

Turn on the printer.

Start TM Bluetooth® Connector.

Select [Search all printers around this computer], and then click [Search].

Chapter 3 Setup of the Printer

If the printer has not detected after clicking the Search button, check the manufacturer of the Bluetooth software.

1. Open the Control Panel.

2. In the search box on the Control Panel, enter "Bluetooth", and then click Change Bluetooth settings.

3. In the Bluetooth Settings dialog box, click the Hardware tab, and then search for the Microsoft Bluetooth Enumerator. If it is not found, the Bluetooth software cannot detect the Epson Bluetooth printer, and you may not be able to connect to the computer.

Select the printer to be paired, and then click [Connect].

Chapter 3 Setup of the Printer

If the window to enter a passkey appears, enter a passkey and click [OK].

Select the port to be used from the pull-down list, and then click [OK].

The “Connection complete” window appears. Click [Test Buzzer] or [Test Printing] to

check operation.

Click [Back to Main screen] to return to the main window.

Click the “x” button of TM Bluetooth® Connector to exit.

• If “Error” is displayed when you click the [Search] on the TM Bluetooth® Connector, check

whether: *The Bluetooth adapter is installed to the computer. * Bluetooth is ON in the Windows settings.

• If the device is not displayed on the TM Bluetooth Status shows “ ” after pairing. Check whether: * The printer is not turned on.

Turn on the printe r. * The printer is 10 m or further away from the computer. * Confirm that there is no other wireless device, such as a microwave oven and cordless

telephone, that can interfere with the Bluetooth printer. * If the printer and the computer are placed in different rooms separated by a wall, move the

printer and/or the computer in the same room. * The printer may not be detected when the search time is short. Try search again with longer

search time. * While a computer and printer are communicating, the printer cannot be detected by other

computers. Confirm that the printer to be detected is not communicating with any

computer.

® Connector or the TM Bluetooth® Connector

Chapter 3 Setup of the Printer

Attaching the Power Switch Cover

By attaching the power switch cover supplied, you can prevent accidental operations of the power switch. You can press the power switch by inserting a sharp-pointed object in the holes on the power switch cover.

If an accident occurs with the power switch cover attached, unplug the power cord immediately. Continued use may cause fire or shock.

WARNING

Chapter 3 Setup of the Printer

Near-end detector (when the cover is open)

Near-end detector (when the c

over is closed)

Enabling the Roll Paper Near-End Detection

When the "Roll paper near-end detection" function is enabled, the printer can detect that remaining amount of roll paper is low. To enable the function, use TM-m30II Utility or Epson TM Utility for iOS/Android.

• The function can be used when placing the printer vertically and using 80 mm width roll paper. It cannot be used when placing the printer horizontally or when using 58 mm width roll paper.

• Accurate detection of the roll paper near-end status is impossible because the shape of the core varies from one roll paper to another.

Chapter 4 Using Dedicated Optional Products

Using Dedicated Optional Products

OT-DM30SL (Customer Display)

OT-DM30SL is a dedicated customer display for this TM-m30II-SL printer. This section describes how to install and use OT-DM30SL.

The display functions of OT-DM30SL are the same as DM-D70. For details about the display functions, see the user’s manual for DM-D70. U www.epson-biz.com/?prd=dm-d70&inf=manual

Mounting OT-DM30SL

Follow the procedure below to mount OT-DM30SL to the printer.

Turn off the printer.

Disconnect the AC cable from the power outlet.

Put the printer on a soft cloth or cushioning material.

Turn over the printer.

Remove the bottom cover.

Chapter 4 Using Dedicated Optional Products

Remove the side covers.

Chapter 4 Using Dedicated Optional Products

Remove the rear cover.

Attach OT-DM30SL engaging its hook with the hole in the printer, then secure it with

the screws.

Connect the USB cable to the USB connector, and then store the excess cable into the

space inside OT-DM30SL.

Chapter 4 Using Dedicated Optional Products

Attach the side covers.

Attach the bottom cover.

Now mounting OT-DM30SL to the printer is finished.

Chapter 4 Using Dedicated Optional Products

Adjusting the Display Brightness

The brightness of the display can be adjusted by pressing the brightness up/down buttons. There are four brightness levels. It is set to the brightest setting by default.

Cleaning the Outer Case

When cleaning the outer surface of the customer display, make sure to turn off the printer in advance, and then wipe dirt off with a dry cloth or a cloth slightly moistened with water.

• Never clean the product with alcohol, benzine, thinner, or other such solvents. Doing so may damage or break the parts made of plastic and rubber.

• Rubbing the LCD screen with too much force using a dry cloth may scratch the surface.

Product Specifications

Display size 7 inch (800 x 480 pixels)

Display type TFT LCD (16.2 million colors)

Power supply USB bus power

Consumption current Operating 0.5 A (max.)

Temperature / Humidity Operating 5 to 45°C {41 to 113°F}, 10 to 90%RH, no condensation

Storage -10 to 50°C {14 to 122°F}, 10 to 90%RH, no condensation

Altitude 3,000 m or less

Dimensions 180 x 140 x 105 mm {7.1 x 5.5 x 4.1"} (W x D x H)

Weight Approx. 0.58 kg {1.28 lb}

The display functions of OT-DM30SL are the same as DM-D70. For details about the display functions, see the user’s manual for DM-D70. U www.epson-biz.com/?prd=dm-d70&inf=manual

Chapter 4 Using Dedicated Optional Products

WARNING

This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Restriction of Use

When this product is used for applications requiring high reliability/safety, such as transportation devices related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or functional/precision devices, etc.; you should use this product only after giving consideration to including failsafes and redundancies into your design to maintain safety and total system reliability. Because this product was not intended for use in applications requiring extremely high reliability/safety, such as aerospace equipment, main communication equipment, nuclear power control equipment, or medical equipment related to direct medical care, etc., please make your own judgment on this product’s suitability after a full evaluation.

Chapter 4 Using Dedicated Optional Products

OT-WH30SL (Wall Hanging Bracket Set)

OT-WH30SL is a dedicated bracket set for hanging this TM-m30II-SL printer on a wall.

Contents of the OT-WH30SL package

1. W

all-mount

2. Bracket

3. Four 3 x 8 screws for attaching the bracket to the printer

Using OT-WH30SL

This section describes how to install and use OT-WH30SL.

Make sure to read the cautions and notes to prevent the printer from falling from the wall.

• The package does not include screws for attaching the wall-mount to a wall. Use screws appropriate to the type of the wall.

• Depending on the conditions during storage and shipping, some rust may form around the edges of the wall-mount or bracket. If you find such rust, remove it with sandpaper.

Turn off the printer.

Disconnect the AC cable from the power outlet.

Put the printer on a soft cloth or cushioning material.

Turn over the printer.

Chapter 4 Using Dedicated Optional Products

Attach the bracket to the printer using the included four screws.

Tighten the screws completely. Otherwise, the screws will get loose and may cause the bracket or the printer to fall resulting in injury or accident.

Attach the wall-mount to a wall.

84 mm

(3.31 inches)

26 mm

(1.02 inches)

26 mm

(1.02 inches)

• To fix the printer securely, install the wall-mount on a wall made of wood, concrete, or

• To ensure adequate strength for supporting the printer with the wall-mount, use screws

• Make sure to secure the wall-mount to the wall using the all six screw holes in the wall-

• Ensure sufficient space around the printer before attaching the wall-mount.

• Check that there is enough space for opening the roll paper cover.

Chapter 4 Using Dedicated Optional Products

metal. The thickness of the wall should be 10 mm or more.

that are appropriate to the type of the wall and have enough thread length. A screw with 4 mm diameter and length of 12 mm or more is recommended.

mount.

Slide the bracket into the slots of the wall-mount.

Before mounting the printer, make sure that the wall-mount is securely attached to the wall.

Chapter 5 Advanced Usage

Advanced Usage

Software Settings

With the memory switches and customized values, which are software settings for this printer, you can set the various functions.

For an outline of the functions, see the following section. You can make/change the settings using the methods described in the table below, or using ESC/POS commands.

Item\Method

Receive buffer capacity 

BUSY condition

Auto line feed

USB power-saving function 

Release condition of receive buffer BUSY

Select paper out detector enabled for paper out signal output

Error signal settings

Memory Switches

Pre-feed before next print 

Roll paper near-end detection

Network tethering

User NV memory capacity 

NV graphics memory capacity

Paper width

Print density 

TM Utility for iOS,

for Android



*1 



TM-m30II Utility

for Windows

Software

Setting Mode



Print speed

Thai characters print mode 

Character code table defaults 

International character defaults

Interface selection 

Column emulation mode 

Customized Values

Command execution during offline

Amount of top margin by backfeed 

Interface switch waiting time 

Main connection interface

Autocutting after closing cover 

Paper reduction

Font A auto replacement









Chapter 5 Advanced Usage

Item\Method

Font B auto replacement

Font C auto replacement

Multi-tone print density 

Optional buzzer

Customized Values

Batch rotate print (Upside Down)

Communication condition of USB interface 

Communication condition of Bluetooth interface

Bluetooth communication interval during power

TM Utility for iOS,

for Android





TM-m30II Utility

for Windows



Software

Setting Mode



saving mode

*1 Available only with TM Utility for iOS.

• For information about how to use the software setting mode, see "Software Setting Mode" on

ge 98.

• All the

settings are available using the ESC/POS commands.

Functions

Receive buffer capacity

• 4KB (initial setting)

• 45 bytes

• The receive buffer capacity for the Bluetooth interface is 64 K bytes.

• The receive buffer capacity of the USB-A Device Charging connector is 8 K bytes.

BUSY condition

• Receive buffer full/Offline (initial setting)

• Receive buffer full

In either case above, the printer enters the BUSY state after power is turned on, and when a self-test is being run.

Auto line feed

• Normally disabled (initial setting)

• Normally enabled

Chapter 5 Advanced Usage

USB power-saving function

• Disabled

• Enabled (initial setting)

The USB power-saving function is valid only when the USB interface communication condition is set to the vendor-defined class and the system configuration is set so that the USB driver can support the USB power-saving function.

Release condition of receive buffer BUSY

• Releases when the remaining receive buffer capacity becomes 256 bytes (initial setting)

• Releases when the remaining receive buffer capacity becomes 138 bytes

This function is enabled only when Receive buffer capacity is set to 4KB.

Select paper out detector enabled for paper out signal output

• Roll paper out detector (initial settings)

• Disabled

Error signal settings

• Enabled (initial setting)

• Disabled

Pre-feed before next print

• Disabled (initial setting)

• Enabled

• When using this function, the top margin is approximately 10.5 mm.

• This setting becomes invalid if you change the "Amount of top margin by backfeed" setting from

the initial setting (9.5mm (no backfeed)).

Roll paper near-end detection

• Disabled (initial setting)

• Enabled

Network tethering

• Disabled (initial setting)

• Enabled

Chapter 5 Advanced Usage

Paper width

• 80mm (initial setting)

• 58mm

Print density

Selectable from 70% to 120% (5% increment)

Initial setting: 100%

Depending on the paper type, it is recommended to set the print density as shown in the table below for the best print quality.

Supported papers Print density

TF50KS-EY, TF60KS-E, PD160R, PD190R, P220AGB-1, AP45KS-ND, AP50KS-ND, KT55PF

P5047(48) 105%

KT48FA, KT55FA, KT48PF, P5047(55) 110%

When the print density level is increased, print speed may be reduced.

100%

Print speed

Selectable from levels 1 to 13 (Slow ~ Fast)

Initial setting: level 13

Depending on print conditions, such as print duty, print head temperature, and data transmission speed, print speed is automatically adjusted, which may cause white lines due to intermittent print (the motor sometimes stops). To avoid this, keep the print speed constant by setting it lower.

Thai characters print mode

• Thai 1 pass (initial settings)

• Thai 3 pass

Character code table defaults

Selectable from 43 pages including user defined page

Initial setting: PC437: USA, Standard Europe

International character defaults

Selectable from 18 sets

Initial setting: USA

Interface selection

• Bluetooth only

• Standard USB only

• Ethernet/Wi-Fi only

• USB-A - Device Charging only

• Enable all the interfaces (initial setting)

• Enable all the interfaces except for Bluetooth

If you want to connect a tablet and the printer via Bluetooth while charging the tablet through the USB connector (USB-A - Device Charging), select “Bluetooth only”. However, if you do so, the maximum supply current is limited to 0.5 A, which may not be enough for charging some types of tablet. Please use the tablet after testing and evaluating it adequately.

Column emulation mode

• 48/35 characters mode (standard mode) (initial setting)

Chapter 5 Advanced Usage

• 42/32 characters mode

Command execution during offline

• Enabled (initial settings)

• Disabled

Amount of top margin by backfeed

• 2.0mm

• 9.5mm (no backfeed) (initial settings)

• Disable the automatic top logo setting when enabling backfeed.

• Even if the "backfeed" has been enabled, it is not performed during the self-test.

• If setting a top margin of 5 mm {0.2"} or less, confirm that no errors occur in your environment of

usage. Usage in a hot and humid environment or usage of paper that curls easily may increase the risk of paper jams.

• When the paper is fed backward, the paper may get wrinkled or smeared due to a slack in the roll. It is recommended to use thermal paper that has high resistance to abrasion.

• Make sure to feed the paper by at least 20 mm before moving the auto cutter. It the paper feed length is not enough, it may cause a paper jam.

You can specify values in 0.5mm steps if you use TM-m30II Utility or TM Utility for iOS/Android.

Interface switch waiting time

Select from 1 to 10 seconds (in intervals of 1 second)

1 second (initial setting)

Main connection interface

• Auto (interface that receives data first) (initial setting)

• USB

• Bluetooth

• Ethernet/Wi-Fi

• No main connection I/F

• When using this printer with multiple interfaces, make sure the interface that is always

connected to be set as the main connection.

• When using multiple interfaces, set the receive buffer capacity to 4 KB.

• You cannot use wired LAN and wireless LAN at the same time.

• When you do not use the Bluetooth function, set the Bluetooth security level to "Middle" or

"High" to prevent unauthorized access to the printer over Bluetooth. You can change the security level by using Epson TM Utility, TM-m30II Utility, or in the Interface Setup mode.

• The displayed items vary depending on the interface configuration.

• For information about the function, see "Printing Using Multiple Interfaces" on page 29.

Chapter 5 Advanced Usage

Autocutting after closing cover

• Cuts (initial setting)

• Does not cut

Paper reduction

Extra upper space reduction

• Disabled (initial setting)

• Enabled

Extra lower space reduction

• Disabled (initial setting)

• Enabled

Line space reduction rate

• Not reduced (initial setting)

• 25%

• 50%

• 75%

Line feed reduction rate

• Not reduced (initial setting)

• 25%

• 50%

• 75%

Character height reduction

• Not reduced (initial setting)

• 25% reduction of inner spacing

• 50% reduction of inner spacing

• 75% reduction of inner spacing

• 75% reduction of inner spacing and shrinking the character height

Barcode height reduction rate

• Not reduced (initial setting)

• 25%

• 50%

• 75%

• The "75% reduction of inner spacing and shrinking the character height" setting is applied to

Font A and Font B characters only. Not applied to the other font characters such as Kanji.

• No reduction is applied to blank dot lines that exist in a graphic data.

• Reduced barcodes are not guaranteed to be correctly scanned. Make sure to check whether

they are properly read by a barcode reader that is actually used.

Chapter 5 Advanced Usage

Font A auto replacement

• Does not replace (initial setting)

• Font B

• Font C

Font B auto replacement

• Does not replace (initial setting)

• Font A

• Font C

Font C auto replacement

• Does not replace (initial setting)

• Font A

• Font B

Multi-tone print density

Selectable from 70% to 100% (5% increment)

Initial setting: 100%

Optional buzzer

• For information about how to connect the optional external buzzer, see "Connecting the

Optional External Buzzer" on page 60.

• When

Enables/disables

• Disabled (initial setting)

• Enabled

Buzzer frequency (Error)

• Does not sound

• Sounds 1 time

• Sounds continuously (initial setting)

Sound pattern (Autocut)

the optional external buzzer is enabled, a cash drawer cannot be used. Be sure to disable

it when you use a cash drawer.

Chapter 5 Advanced Usage

Selectable from Patterns A to E

Initial setting: Pattern A

Buzzer frequency (Autocut)

• Does not sound

• Sounds 1 time (initial setting)

Sound pattern (Pulse 1)

Selectable from Patterns A to E

Initial setting: Pattern A

Buzzer frequency (Pulse 1)

• Does not sound

• Sounds 1 time (initial setting)

Sound pattern (Pulse 2)

Selectable from Patterns A to E

Initial setting: Pattern B

Buzzer frequency (Pulse 2)

• Does not sound

• Sounds 1 time (initial setting)

Batch rotate print (Upside Down)

• Disabled (initial setting)

• Enabled

Communication condition of USB interface

Class

• USB printer class (initial setting)

• USB vendor-defined class

Communication condition of Bluetooth interface

• Device name (initial setting: TM-m30II-SL_xxxxxx)

• Passkey (initial setting: 0000)

• Security (initial setting: Low)

• Auto Re-Connect with iOS device (initial setting: Enabled)

The device name is initially set to TM-m30II-SL_xxxxxx. (xxxxxx refers to the last 6 digits of the serial number labeled on the back of your printer.)

Chapter 5 Advanced Usage

Bluetooth communication interval during power saving mode

• Level 1 (Standard) (Initial setting)

• Level 2 (Short)

By changing the setting to "Level 2 (Short)," you can shorten the time until printing begins or the time until information is shown on the customer display connected to the printer. However, because the communication frequency increases, the power consumption of the printer and the host also increases. Also, depending on the host, this setting may not be enabled, and the host-specified communication interval may be used.

Chapter 5 Advanced Usage

Change network settings

on setting computer

Setup using EpsonNet

Config

Printing the status sheet (check settings) (See "Printing a Status Sheet" on page 105.)

Method 1 Method 2 Method 3

- Use EpsonNet Config to perform other settings

- Use EpsonNet Config ( Web version) to perform other settings

Use arp/ping command to set

printer IP address

Finish Finish Finish

Use EpsonNet Config

(Web version) to perform settings

Network Settings

The following explains the procedure for network settings in order to connect the product to your network.

Setup methods

There are three methods for set up.

Method 1: Setup using EpsonNet Config

This method involves installing the network configuration tool, EpsonNet Config, on your computer for setting.

As it does not require any settings in advance to allow set up, you can easily perform set up using a computer already connected to the network.

Download EpsonNet Config from the Epson website.

Method 2: Setup using EpsonNet Config (Web version)

This method involves opening the Web application equipped in the printer from a Web browser to perform settings.

Because you specify the printer's IP address to open it, you need to set your computer to the same network segment as the printer.

With EpsonNet Config (Web version), you can set more items than with EpsonNet Config.

Method 3: Setup using arp/ping commands

This method involves setting the printer's IP address in the setting computer's arp/ping commands, then using the setting tool to change the other settings.

The setting computer must be in the same segment as the printer. Also, settings can be done only when the printer's arp+ping IP setting is set to Enable.

Use EpsonNet Config or EpsonNet Config (Web version) for settings other than the IP address.

Flow of Setup

Chapter 5 Advanced Usage

Setup using EpsonNet Config

Execute EpsonNet Config, select the target printer from the displayed device list, then check and change the settings.

If the printer is still set to factory defaults, the printer's MAC address is listed up, even if the computer does not have the same network address.

• The initial setting uses an IP address for the printer provided by a DHCP server. Since you cannot complete setup if there are conflicting IP addresses on the network, make sure that there are no other devices on the network that conflict with the IP address provided by the DHCP server. If a DHCP server is not available, a fixed IP address (192.168.192.168) is set approximately one minute after turning on the printer. Also, if the Ethernet cable is not connected, connect the Ethernet cable and then run this process.

• When DHCP is enabled, the provided IP address is printed automatically. However, if the Ethernet cable is not connected, and the Wireless LAN unit is not installed, printing is not performed.

Connect the printer to the same network as the computer where you installed

EpsonNet Config.

Start up EpsonNet Config.

The tool automatically detects printers connected to the network and displays a list. It may take up to a minute for the printer to be displayed in the list. If it is not displayed, check that [Filter] is set to "(All)" or "Network-connected devices", then click [Refresh]. Or, select [Tools], then [Option], and check the settings of [Search Parameters].

Select the target printer, then click [Configuration].

If you cannot determine the target printer from the product name or the IP address, use the MAC address. You can check the printer's MAC address on the status sheet.

Change the printer's settings based on the network setting information you received

from the network administrator.

Select an item from the menu and change the setting.

Once you set the necessary items, click [Transmit].

The changed contents are sent to the printer and the printer settings are changed.

For details about EpsonNet Config, see the manual (operation guide) installed together with the tool or the online help.

Chapter 5 Advanced Usage

Setup using EpsonNet Config (Web version)

Follow the steps below to start up EpsonNet Config (Web version), and check or change the settings.

• When setting up using the EpsonNet Config (Web version), you need to set the network settings for the device to the same network segment as the printer you want to connect to.

• When DHCP is enabled, the provided IP address is printed automatically. However, if the Ethernet cable is not connected, and the Wireless LAN unit is not installed, printing is not performed.

Connect the setting computer and the printer to the same network.

Perform network settings on the computer so that it is in the same segment as the

printer's IP address.

Subnet mask: Same subnet mask as the printer IP address: Same segment (same network address) as the printer, different host address

Check the values set in the printer on the status sheet.

E.g.) Printer Setting computer

Subnet mask 255.255.255.0 255.255.255.0

IP address 192.168.192.168 192.168.192.2

Start up your Web browser and input the printer's IP address into the address field.

E.g.) http://192.168.192.168

Under initial settings, when you access EpsonNet Config (Web version) from your browser, an authentication warning message may be displayed.

Input your user name and password on the authentication window.

Nameplate

• The user name is “epson”, and the default password is the serial number of the printer. You can find the serial number by running the self-test or on the nameplate attached to the printer.

• You can change the password in the [Optional] menu, under [Password].

Chapter 5 Advanced Usage

Change the settings based on the network setting information you received from the

network administrator.

Select an item from [Configuration] menu and change the setting.

After changing the necessary parameters, click the [Send] button.

The changes are sent to the printer.

Click the [Reset] button on the Web page displayed after sending.

The sent contents are enabled. Depending on the changes, such as the IP address, the connection with the setting computer may be cut and the EpsonNet Config window may not be displayed. To reconnect, you need to set the network settings of the setting computer to the same network segment as the printer for which settings were changed.

Setup using arp/ping commands

You can change the printer's IP address by changing the ARP table (table of IP address and MAC addresses) managed by the OS on the setting computer.

Check that the setting computer is connected to the network in the same segment as the printer, and that the arp+ping IP setting for the printer is set to Enable. (The factory default is Disable.)

You can check the printer settings on the status sheet.

Delete the IP address you want to set to the printer from the ARP table.

arp -d (IP address) E.g.) arp -d 192.168.0.10

Chapter 5 Advanced Usage

Add the printer's MAC address and the IP address you want to set to the ARP table.

arp -s (IP address) (MAC address) E.g.) arp -s 192.168.0.10 00-26-AB-7B-00-00

Execute the ping command and enable settings.

ping (IP address you want to set) E.g.) ping 192.168.0.10 When a message like "Reply From 192.168.0.10: Bytes=32 Time < 10ms TTL=255" is displayed, the IP address setting is complete.

Use EpsonNet Config or EpsonNet Config (Web version) for settings other than the IP address.

MAC Address Confirmation

You can check the printer's MAC address using the following procedures.

• Printing the status sheet

• A printer self-test (Only supported on Ethernet. For wireless, see the status sheet.)

• Using EpsonNet Config to confirm

• Using a Web browser to confirm (EpsonNet Config (Web version) function)

You can check the MAC address for network tethering using the following method.

• Printing the status sheet (MAC Address2)

Chapter 5 Advanced Usage

Close the roll paper cover, and turn on the printer while pressing the Feed button.

Self-test

Briey press the Feed button. Hold down the Feed button.

Open the roll paper cover, and turn on the printer while pressing the Feed

button, and then close the roll paper cover.

Continuing the self-test

Mode selection guidance

Hexadecimal dumping

Press the Feed

button once briey

and then hold it

down.

NV Graphics Information

Press the Feed

button twice briey

and then hold it

down.

Receipt

Enhancement

Information

Press the Feed button

three times briey

and then hold it

down.

Software Settings

Press the Feed

button four times

briey and then hold

it down.

Restore Default

Values

Press the Feed button

ve times briey and

then hold it down.

Interface Setup

Press the Feed

button six times

briey and then hold

it down.

TM-Intelligent

settings information

Press the Feed

button seven times

briey and then hold

it down.

Peripheral Device Information print

Setting/Check Modes

As well as print mode, the following modes are also provided for making various printer settings and checking items.

• Self-test mode

• NV graphics information print mode

• Receipt Enhancement information print mode

• Software settings mode

• Restore default values mode

• Interface setup mode

• Hexadecimal dumping mode

The self-test mode or hexadecimal dumping mode is selected depending on the operation performed when the power is turned on.

NV graphic information print mode, Receipt Enhancement information print mode, Software settings mode, and Restore default settings mode are selected depending on the Feed button operation performed during a self-test.

Chapter 5 Advanced Usage

Mode Selection

Modes

0: Exit and Reboot Printer 1: NV Graphics Information 2: Receipt Enhancement Information 3: Customize Value Settings 4: Restore Default Values 5: Interface Setup 6: TM-Intelligent Information 7: Peripheral Device Information 8 or more: None

Select Modes by executing following procedure.

step 1. Press the Feed button less

than 1 second as many times as the selected mode number.

step 2. Press Feed button for 1

second or more.

In 1 and 2, the following guidances are printed, the Paper LED flashes, and instructs the user's operations.

1. Continuing self-test guidance

2. Mode selection guidance

Chapter 5 Advanced Usage

Self-test Mode

You can check the following items using the self-test.

• Product name

• Firmware version

• Product serial number

• Interface type

• Peripheral device information

• Resident fonts

• Maintenance counter information (head running length, number of times of autocutting)

Follow the steps below. You can also run the self-test using the ESC/POS commands.

Close the roll paper cover.

While pressing the Feed button, turn on the printer. (Hold down the Feed button

until printing starts.)

After printing the current print status, a Continuing self-test guidance is printed, and the Paper LED flashes.

Briefly press the Feed button (less than one second) to continue the self-test.

The printer prints a rolling pattern on the roll paper, using the built-in character set. After “*** completed ***” is printed, the printer initializes and switches to standard mode.

NV Graphics Information Print Mode

Prints the following NV graphic information registered to the printers.

• Capacity of the NV graphics

• Used capacity of the NV graphics

• Unused capacity of the NV graphics

• Number of NV graphics that are registered

• Key code, number of dots in X direction, number of dots in Y direction to be defined.

• NV graphics data

For details on NV graphics, see "NV Graphics Memory" on page 25.

Follow the steps below.

After running a self test, hold down the Feed button for at least one second, and then

select the Mode selection.

The Mode selection guidance is printed, and the Paper LED flashes.

Chapter 5 Advanced Usage

After briefly (less than one second) pressing the Feed button once, hold it down for at

least one second, to print the NV graphics information.

After information printing, the Mode selection guidance is printed again.

To finish, turn off the power, or select “Exit and Reboot Printer”.

Receipt Enhancement Information Print Mode

You can check the following items using the R/E information mode:

• Automatic top logo setting

• Automatic bottom logo setting

• Extended settings for automatic top/bottom logo

Follow the steps below.

After running a self test, hold down the Feed button for at least one second, and then

select the Mode selection.

The Mode selection guidance is printed, and the Paper LED flashes.

After briefly (less than one second) pressing the Feed button twice, hold it down for

at least one second, to print the R/E information.

After information printing, the Mode selection guidance is printed again.

To finish, turn off the power, or select “Exit and Reboot Printer”.

Software Setting Mode

Set the printer's memory switches and customized values.

• Print Density

• Automatic Paper Reduction

• Enable/Disable Auto Paper Feed&Cut at cover close

• Paper Width

• Thai characters print mode

• Selection of character set

• Embedded Font Replacement

• Communication condition of USB Interface

• Print Speed

• NV Memory Capacity

• Command execution during offline

• Amount of top margin by backfeed

• Buzzer Control

Chapter 5 Advanced Usage

Customize Value Settings

Modes

0: Exit 1: Print Current Settings 2: Print Density 3: Print Speed 4: Automatic Paper Reduction 5:

Auto Paper Feed&Cut at cover close 6: Paper Width 7: Character/Font Settings 8: Interface Selection 9: Interface Settings 10: Intelligent Settings 11: Command Execution (Oine) 13: Other Settings

Select Modes by executing following procedure.

step 1. Press the Feed button less

than 1 second as many times as the selected mode number.

step 2. Press Feed button for 1

second or more.

• Interface Settings

• Interface switch waiting time

• Main connection interface

• LED indicator when I/F starting

• Pre-feed before next print

• Enabling/disabling the roll paper near-end detector

• Enabling/disabling the Network tethering

• For details on the memory switches and customized values, see "Software Settings" on page 81.

• You can also make the software settings using the ESC/POS commands.

Follow the steps below.

After running a self test, hold down the Feed button for at least one second to enter

the Mode selection.

The Mode selection guidance is printed, and the Paper LED flashes.

Briefly press the Feed button three times (less than one second), hold it down for at

least one second to enter the Software settings mode (Customized value setting).

The Software setting mode guidance is printed, and the Paper LED flashes.

Chapter 5 Advanced Usage

After briefly pressing the Feed button (less than one second) for the number of times

shown in the print result, hold down the button for more than one second to select the setting items.

The setting selected as the setting item, the current settings and initial settings are printed. Depending on the setting item, you may need to continue selecting the setting item before the settings are printed. For details on setting items, see "Software Settings" on page 81.

Select a setting by briefly pressing the Feed button (less than one second) for the

number of times applicable to the setting, and then hold down the button for more than one second to confirm your selection.

After saving the settings, the Software setting mode guidance is printed, and the Paper LED flashes.

To close Software setting mode, turn off the printer, or select “Exit” to return to Mode

selection guidance, and then select “Exit and Reboot Printer”.

• To select 0 as the item number, hold down the Feed button until printing starts.

• If the button is pressed a number of times that is not displayed by the Setup guidance, the

operation is invalid and the same guidance is printed.

Restore Default Values Mode

In Restore default values mode, following values saved on NV Memory will be set back to initial settings. When any error occurs, you can use to specify the reason.

• Memory switch

• Customized Value

• Communication Condition of USB Interface

• Status

• Character types

• Accessories

• Barcode

• Two-Dimens i ona l Sy mb ol

• Print Position

• Logo Setting

• TM-Intelligent function settings

Follow the steps below.

After running a self test, hold down the Feed button for at least one second to enter

the Mode selection.

The Mode selection guidance is printed, and the Paper LED flashes.

100

Epson TM-m30II-SL Technical Reference Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

For Safety

Key to Symbols

Warnings

Cautions

Restriction of Use

Note about interference

Open Source Software License

About this Manual

Aim of the Manual

Manual Content

Contents

Product Overview

Features

Tablet can be directly mounted to the printer

Printing

Handling

Software

Environment

Others

Product Configurations

Accessories

Options

Part Names and Functions

Front

Bottom

Panel LED

Connectors

Online and Offline

Online

Offline

Status and Errors

Status Display

Bluetooth Connection Status

Network Connection Status

Error Status

Automatically Recoverable Errors

Recoverable Errors

Unrecoverable Errors

NV Memory (Non-Volatile Memory)

NV Graphics Memory

User NV Memory

Memory Switches (customized values)

R/E (Receipt Enhancement)

Maintenance Counter

Simple Setup for Wireless LAN

Useful Functions for Smart Devices

QR Code

Printing Using Multiple Interfaces

Setup of the Tablet

Flow of Setup

Tablets that Can be Mounted to the Printer

Front Tablet

Mountable Tablet Sizes

Mountable Tablet Types

Rear Display

Preparation for Setup

Preparation of Tablet

Routing the Cables

Mounting the Front Tablet

Connecting Peripheral Devices

Connecting the AC Cable

Attaching the Lock Lever Cover

Replacing the Tablet Table

Setup of the Printer

Flow of Setup

Placing the Printer

Placing the Printer Horizontally

How to Secure the Printer

Placing the Printer Vertically

How to Stand the Printer

Changing the Paper Width

Connecting Peripheral Devices

Connecting the Wireless LAN Unit

Connecting the Customer Display

Connecting the Optional External Buzzer

Attachment Position