Epson Stylus Pro 3800, Stylus Pro 3800C, Stylus Pro 3850 Service Manual

S

SERVICE MANUAL

Large Format Color Inkjet Printer

EPSON Stylus Pro 3800/3800C/3850

SEIJ06007

Notice:

 All rights reserved. No part of this manual may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic,

mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION.

 The contents of this manual are subject to change without notice.

 All effort have been made to ensure the accuracy of the contents of this manual. However, should any errors be detected, SEIKO EPSON would greatly

appreciate being informed of them.

 The above not withstanding SEIKO EPSON CORPORATION can assume no responsibility for any errors in this manual or the consequences thereof.

EPSON is a registered trademark of SEIKO EPSON CORPORATION.

General Notice: Other product names used herein are for identification purpose only and may be trademarks or registered trademarks of their

respective owners. EPSON disclaims any and all rights in those marks.

Copyright © 2006 SEIKO EPSON CORPORATION.

Imaging Products CS, PL & Environmental Management

PRECAUTIONS

Precautionary notations throughout the text are categorized relative to 1) Personal injury and 2) Damage to equipment.

DANGER Signals a precaution which, if ignored, could result in serious or fatal personal injury. Great caution should be exercised in performing

procedures preceded by DANGER Headings.

WARNING Signals a precaution which, if ignored, could result in damage to equipment.

The precautionary measures itemized below should always be observed when performing repair/maintenance procedures.

DANGER

1. ALWAYS DISCONNECT THE PRODUCT FROM THE POWER SOURCE AND PERIPHERAL DEVICES PERFORMING ANY MAINTENANCE OR
REPAIR PROCEDURES.

2. NO WORK SHOULD BE PERFORMED ON THE UNIT BY PERSONS UNFAMILIAR WITH BASIC SAFETY MEASURES AS DICTATED FOR ALL
ELECTRONICS TECHNICIANS IN THEIR LINE OF WORK.

3. WHEN PERFORMING TESTING AS DICTATED WITHIN THIS MANUAL, DO NOT CONNECT THE UNIT TO A POWER SOURCE UNTIL
INSTRUCTED TO DO SO. WHEN THE POWER SUPPLY CABLE MUST BE CONNECTED, USE EXTREME CAUTION IN WORKING ON POWER
SUPPLY AND OTHER ELECTRONIC COMPONENTS.

4. WHEN DISASSEMBLING OR ASSEMBLING A PRODUCT, MAKE SURE TO WEAR GLOVES TO AVOID INJURY FROM METAL PARTS WITH
SHARP EDGES.

WARNING

1. REPAIRS ON EPSON PRODUCT SHOULD BE PERFORMED ONLY BY AN EPSON CERTIFIED REPAIR TECHNICIAN.

2. MAKE CERTAIN THAT THE SOURCE VOLTAGES IS THE SAME AS THE RATED VOLTAGE, LISTED ON THE SERIAL NUMBER/RATING
PLATE. IF THE EPSON PRODUCT HAS A PRIMARY AC RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO NOT CONNECT IT TO
THE POWER SOURCE.

3. ALWAYS VERIFY THAT THE EPSON PRODUCT HAS BEEN DISCONNECTED FROM THE POWER SOURCE BEFORE REMOVING OR
REPLACING PRINTED CIRCUIT BOARDS AND/OR INDIVIDUAL CHIPS.

4. IN ORDER TO PROTECT SENSITIVE MICROPROCESSORS AND CIRCUITRY, USE STATIC DISCHARGE EQUIPMENT, SUCH AS ANTI-STATIC
WRIST STRAPS, WHEN ACCESSING INTERNAL COMPONENTS.

5. REPLACE MALFUNCTIONING COMPONENTS ONLY WITH THOSE COMPONENTS BY THE MANUFACTURE; INTRODUCTION OF SECOND­SOURCE ICs OR OTHER NON-APPROVED COMPONENTS MAY DAMAGE THE PRODUCT AND VOID ANY APPLICABLE EPSON WARRANTY.

6. WHEN AIR DUSTER IS USED ON THE REPAIR AND THE MAINTENANCE WORK, THE USE OF THE AIR DUSTER PRODUCTS CONTAINING
THE INFLAMMABLE GAS IS PROHIBITED.

About This Manual

This manual describes basic functions, theory of electrical and mechanical operations, maintenance and repair procedures of the printer. The instructions and procedures included
herein are intended for the experienced repair technicians, and attention should be given to the precautions on the preceding page.

Manual Configuration

This manual consists of six chapters and Appendix.

CHAPTER 1.PRODUCT DESCRIPTIONS

Provides a general overview and specifications of the product.

CHAPTER 2.OPERATING PRINCIPLES

Describes the theory of electrical and mechanical operations of the
product.

CHAPTER 3.TROUBLESHOOTING

Describes the step-by-step procedures for the troubleshooting.

CHAPTER 4.DISASSEMBLY / ASSEMBLY

Describes the step-by-step procedures for disassembling and assembling
the product.

CHAPTER 5.ADJUSTMENT

Provides Epson-approved methods for adjustment.

CHAPTER 6.MAINTENANCE

Provides preventive maintenance procedures and the lists of Epson­approved lubricants and adhesives required for servicing the product.

CHAPTER 7.APPENDIX

Provides the following additional information for reference:

• Connectors

• Routing

• ASP List

• Exploded Diagrams

• Circuit Diagrams

Symbols Used in this Manual

Various symbols are used throughout this manual either to provide additional
information on a specific topic or to warn of possible danger present during a
procedure or an action. Be aware of all symbols when they are used, and always read
NOTE, CAUTION, or WARNING messages.

Indicates an operating or maintenance procedure, practice or condition
that is necessary to keep the product’s quality.

Indicates an operating or maintenance procedure, practice, or condition
that, if not strictly observed, could result in damage to, or destruction of,
equipment.

May indicate an operating or maintenance procedure, practice or
condition that is necessary to accomplish a task efficiently. It may also
provide additional information that is related to a specific subject, or
comment on the results achieved through a previous action.

Indicates an operating or maintenance procedure, practice or condition
that, if not strictly observed, could result in injury or loss of life.

Indicates that a particular task must be carried out according to a certain
standard after disassembly and before re-assembly, otherwise the quality
of the components in question may be adversely affected.

Revision Status

Revision Date of Issue Description

A November 30, 2006 First release

EPSON Stylus Pro 3800/3800C/3850 Revision A

Contents

Chapter 1 PRODUCT DESCRIPTION

1.1 Product Description ............................................................................................ 10

1.2 Basic Specifications ............................................................................................ 11

1.2.1 Basic Specifications ................................................................................... 11

1.2.2 Electric Specifications ............................................................................... 12

1.2.3 Environmental Characteristics ................................................................... 12

1.2.4 Reliability/Durability ................................................................................. 13

1.3 Printing Specifications ........................................................................................ 14

1.3.1 Paper Feed Specifications .......................................................................... 14

1.3.2 Paper Feeder Specifications ....................................................................... 14

1.3.3 Paper Support ............................................................................................. 15

1.3.4 Printable Area ............................................................................................ 16

1.4 Print Mode .......................................................................................................... 17

1.4.1 Print Mode ................................................................................................. 17

1.4.2 Borderless Printing .................................................................................... 17

1.5 Appearance Specifications ................................................................................. 19

1.5.1 Dimensions/Weight ................................................................................... 19

1.5.2 Part Names ................................................................................................. 19

1.6 Operation Panel .................................................................................................. 20

1.6.1 Buttons and Functions ............................................................................... 20

1.6.2 Buttons ....................................................................................................... 20

1.6.3 LED ............................................................................................................ 20

1.6.4 Panel Display ............................................................................................. 21

1.6.5 Icons on the LCD ....................................................................................... 22

1.6.6 Menu Settings ............................................................................................ 24

1.6.7 Maintenance Mode .................................................................................... 28

1.6.8 Error/Warning Statuses Displayed/Indicated on/by LCD/LED ................ 29

Chapter 2 OPERATING PRINCIPLES

2.1 Overview ............................................................................................................ 36

2.2 Print Mechanism ................................................................................................. 40

2.3 Ink Supply Mechanism ....................................................................................... 41

2.3.1 Ink Flow Path ............................................................................................. 41

2.3.2 Ink Pressurizing Mechanism ..................................................................... 41

2.3.3 Ink Change System .................................................................................... 43

2.4 Cleaning Mechanism .......................................................................................... 44

2.5 Carriage Mechanism ........................................................................................... 46

2.5.1 Carriage Movement Mechanism ............................................................... 46

2.5.2 Platen Gap Adjustment Mechanism .......................................................... 47

2.6 Paper Feed Mechanism ...................................................................................... 48

2.6.1 Paper Feed Path ......................................................................................... 48

2.6.2 Paper Loading Mechanism ........................................................................ 49

2.6.3 Paper Feed Mechanism .............................................................................. 52

2.7 Ink Mark Sensor ................................................................................................. 56

2.8 Other Mechanisms .............................................................................................. 57

2.9 Outline of Circuit Boards ................................................................................... 58

2.9.1 Main Board ................................................................................................ 58

2.9.2 Power Supply Board .................................................................................. 59

2.10 Colorimetric Calibration (Color ID) Overview ................................................ 60

Chapter 3 TROUBLE SHOOTING

3.1 Overview ............................................................................................................ 62

3.1.1 Preliminary Check ..................................................................................... 62

3.1.2 Troubleshooting Procedure ........................................................................ 62

3.2 List of Panel Messages ....................................................................................... 63

3.3 Remedies for Warning Messages ....................................................................... 66

3.4 Remedies for Error Messages ............................................................................. 68

3.5 Remedies for Service Call Error ........................................................................ 74

3.6 Remedies for Print Quality Troubles .................................................................. 82

6

EPSON Stylus Pro 3800/3800C/3850 Revision A

Chapter 4 DISASSEMBLY & ASSEMBLY

4.1 Overview ............................................................................................................ 86

4.1.1 Precautions ................................................................................................. 86

4.1.2 Orientation Definition ................................................................................ 88

4.1.3 Tools .......................................................................................................... 88

4.1.4 Screws ........................................................................................................ 89

4.1.5 Chapter Organization ................................................................................. 89

4.2 Disassembly Flowchart ...................................................................................... 90

4.3 Disassembly/Assembly Procedure (Group 1) .................................................... 91

4.3.1 Unlocking the CARRIAGE, ASSY. manually .......................................... 91

4.3.2 Consumable ............................................................................................... 92

4.3.3 Removing the Housing and OPERATION, PANEL, ASSY. .................... 94

4.3.4 Removing the Circuit Boards .................................................................. 112

4.3.5 Removing the MOTOR ASSEMBLIES. ................................................. 118

4.3.6 Removing the SENSORS and SWITCHES ............................................ 123

4.3.7 Removing the Carriage Mechanism ........................................................ 130

4.3.8 Removing the PAPER FEED MECHANISM ......................................... 132

4.3.9 Removing the Ink System Mechanism .................................................... 148

4.3.10 Removing the PAPER FEED MECHANISM ....................................... 164

4.3.11 Removing the Carriage Mechanism ...................................................... 169

4.3.12 Removing the INK SYSTEM MECHANISM ...................................... 176

4.3.13 PRINTER MECHANISM ..................................................................... 178

4.4 Disassembly/Assembly Procedure (Group 2) .................................................. 179

4.4.1 Removing the PAPER FEED MECHANISM ......................................... 179

Chapter 5 ADJUSTMENT

5.1 Overview .......................................................................................................... 191

5.1.1 Precautions ............................................................................................... 191

5.1.2 Adjustment Workflow ............................................................................. 191

5.1.3 Parts and Units that Require Adjustments ............................................... 191

5.1.4 Required Adjustments by Part or Unit ..................................................... 192

5.1.5 Description of Adjustments ..................................................................... 193

5.1.6 Tools for Adjustments ............................................................................. 195

5.1.7 Adjustment Program Basic Operations ................................................... 196

5.2 Mechanical Adjustment .................................................................................... 198

5.2.1 PF Timing Belt Tension Adjustment ....................................................... 198

5.2.2 LD Roller Position Adjustment ............................................................... 200

5.2.3 PG Position Adjustment .......................................................................... 201

5.3 Standard Adjustment ........................................................................................ 203

5.3.1 RTC&USB ID ......................................................................................... 203

5.3.2 Head Rank ID .......................................................................................... 204

5.3.3 Print Head Slant Adjustment (PF) ........................................................... 205

5.3.4 Print Head Slant Adjustment (CR) .......................................................... 207

5.3.5 Initial Ink Charge Flag ON/OFF ............................................................. 211

5.3.6 Parameter Backup .................................................................................... 212

5.3.7 Check PG ................................................................................................. 214

5.3.8 Initial Ink Charge ..................................................................................... 215

5.3.9 Cleaning ................................................................................................... 215

5.3.10 Input Serial number ............................................................................... 216

5.3.11 Colorimetric Calibration Tool ............................................................... 217

5.3.12 Install F/W ............................................................................................. 229

5.3.13 Ink Mark Sensor Adjustment for Auto Nozzle Check .......................... 230

5.3.14 Washing Head And Discharge Ink ........................................................ 232

5.3.15 Auto Bi-D Adjustment ........................................................................... 233

5.3.16 Auto Uni-D Adjustment ........................................................................ 234

5.3.17 Check the Release Of Grid Roller ......................................................... 235

5.3.18 Check Network Communication ........................................................... 236

5.3.19 T&B&S Adjustment .............................................................................. 237

5.3.20 PF Adjustment ....................................................................................... 239

5.3.21 EJ Adjustment ........................................................................................ 241

5.3.22 Check Ink Selector Operation ................................................................ 243

5.3.23 Write Constant When CR change .......................................................... 244

5.4 Check Results ................................................................................................... 245

5.4.1 Check Nozzle ........................................................................................... 245

5.4.2 Print Image .............................................................................................. 246

5.4.3 Check Results .......................................................................................... 247

5.4.4 Check Alignment ..................................................................................... 248

5.5 Reset Counters .................................................................................................. 249

Chapter 6 MAINTENANCE

6.1 Overview .......................................................................................................... 251

6.1.1 Product Life Information ......................................................................... 252

6.2 Cleaning ............................................................................................................ 253

6.3 Lubrication ....................................................................................................... 254

7

EPSON Stylus Pro 3800/3800C/3850 Revision A

Chapter 7 APPENDIX

7.1 Connectors ........................................................................................................ 263

7.2 Cables Connection Layout ............................................................................... 265

7.3 ASP List ............................................................................................................ 267

7.4 Exploded Diagrams .......................................................................................... 269

7.5 Circuit Diagrams .............................................................................................. 278

8

PRODUCT DESCRIPTION

CHAPTER

1

EPSON Stylus Pro 3800/3800C/3850 Revision A

1.1 Product Description

EPSON Stylus Pro 3800/3800C/3850 are large size color inkjet printers that support up
to A2 (17”) sized cut-sheet paper.

 F-Mach (180N x 8-column) print head

 Maximum print resolution (dpi): 2880 x 1440, Minimum dot: 3.5pl MSDT

 Superior color and monochrome reproducibility with eight colors

HCD2 + K3 ink system, consisting of 4 basic colors (YMCK) with 2
complementary colors and 2 complementary blacks

 80ml-size (injection volume) new ink cartridge

 Automatic switching between black ink modes; Photo black and Matte black.

Requires no user intervention, and ink used during the conversion is remarkably
reduced.

 Two manual paper feeders are provided in addition to the ASF (Auto Sheet

Feeder)

 Rear manual feeder: FA paper

 Front manual feeder: Board paper (up to 1.5 mm thickness)

Figure 1-1. External View

 High speed network and communication supported

 100BASE-TX/10BASE-T Network Interface

 USB 2.0 High Speed Interface

 Borderless printing supported

 Clearly arranged buttons and a large LCD offer quick, easy operation

PRODUCT DESCRIPTION Product Description 10

EPSON Stylus Pro 3800/3800C/3850 Revision A

1.2 Basic Specifications

1.2.1 Basic Specifications

Item Specifications

Maximum paper width 17 inch (43 cm)

Printing method On-demand ink jet method

Printing direction Two-way shortest distance printing with logical seeking

Print Head

Ink

Maximum print resolution 2880 dpi x 1440 dpi

Smallest dot size 3.5 picoliters

Dot size Refer to Table 1-2

Printing function

Automatic adjustment function

Printing
speed/area

Note *: The all 9 ink cartridges can be installed simultaneously. The printer automatically switches

Type F-Mach

Number of nozzles 180 Nozzles per color (180 Nozzles x 8 colors)*

Type HCD2 + K3 (9 independent ink cartridges)*

Matte Black*, Photo Black*, Light Black, Light Light

Color of inks

Alphanumeric
characters

Graphic mode Refer to Table 1-4

between Photo and Matte black depending on the driver selection while utilizing the same
physical ink channel.

Black, Cyan, Magenta, Yellow, Light Cyan, Light Magenta
(Refer to Table 1-1 for the alignment sequence of the
cartridges)

Borderless printing

Silent paper feeding

Automatic bottom processing

L/4 x 6 Photo high-speed printing

Auto nozzle check

Auto Bi-d adjustment

Refer to Table 1-3

Table 1-1. Cartridge Alignment Sequence

Row 1 Row 2 Row 3 Row 4 Row 5 Row 6 Row 7 Row 8 Row 9

Matte
Black
(MK)

Switched by an Ink

Photo
Black

(PK)

Selector

Light

Black

(LK)

Light
Light

Black

(LLK)

Cyan

(C)

Magenta

(M)

Light
Cyan

(Lc)

Light

Magenta

(Lm)

Yellow

(Y)

Table 1-2. Dot Size

Dot Size L (pl) M (pl) S (pl)

VSD1 22.2 13.8 6.6

VSD2 13.2 5.9 3.5

VSD3 -- -- 3.5

Economy 22.2 -- --

Table 1-3. Printing Speed and Area (Alphanumeric Characters)

Item Specifications

Character quality

Character pitch

Printing area

Printing speed

Fine

10 CPI

167 digits

280 cps

Table 1-4. Printing Speed and Area (Graphic Mode)

Horizontal Resolution

(dpi)

360 441.8 mm (17.39 inch) 6,262 280 cps

720 441.8 mm (17.39 inch) 12,524 280 cps

1440 441.8 mm (17.39 inch) 25,047 280 cps

2880 441.8 mm (17.39 inch) 50,094 280 cps

Note *: Includes margins that bleed off the edges of paper. (max. 5 mm for both home and the opposite

sides.)

Maximum Printing Area*Printable Dots Printing Speed

PRODUCT DESCRIPTION Basic Specifications 11

EPSON Stylus Pro 3800/3800C/3850 Revision A

1.2.2 Electric Specifications

Item

100/120V Model 220/240V Model

Rated voltage 100 to 120 VAC 220 to 240 VAC

Input voltage range 90 to 132 VAC 198 to 264 VAC

Rated frequency 50 to 60Hz

Input frequency range 49.5 to 60.5Hz

Rated current 0.6 A 0.3 A

Operating Approx. 25 W Approx. 25 W

Power
consumption

Low-power mode

*

Approx. 5 W Approx. 5.5 W

S/W turned OFF Approx. 0.3 W Approx. 0.4 W

Insulation resistance

Dielectric strength

10 M: or more
(between AC line and chassis at 500 VDC)

1.0 kVrms AC for 1 min. or 1.2 kVrms AC for 1 sec.
(between AC line and chassis)

Leak current 0.25 mA or less

 Conforms to International Energy Star Program

Compliance with regulations

Note *: Shifting to low-power mode takes 15 min.

(Category: conforms to the harmonic restraint measure
guideline)

 Conforms to VCCI Class B

Specification

1.2.3 Environmental Characteristics

TEMPERATURE/HUMIDITY

Condition Temperature

*2

Operating 10 to 35 °C 20 to 80 %

before unpacking -20 to 60 °C*

Storage*

Note "*1": Includes condition during transportation.

1

after unpacking -20 to 40 °C*

"*2": The combined temperature and humidity conditions must be within the blue-shaded range

shown in Figure 1-2.

"*3": Within 1 month under 40°C, within 120 hours under 60°C.

Humidity (%)

80

3

3

32

60

55

20

Humidity*2

(non condensation)

5 to 85 %

5 to 85 %

Normal
ambient
environment

The printer
allowable range

10 15

25

27

35 40

Temperature (°C)

Figure 1-2. Temperature/Humidity Range

PRODUCT DESCRIPTION Basic Specifications 12

EPSON Stylus Pro 3800/3800C/3850 Revision A

RESISTANCE TO VIBRATION/SHOCK

Vibration Shock

Operating 0.15G, 10 to 55Hz 1G, within 1ms

Storage 0.50G, 10 to 55Hz 2G, within 2ms

C A U T I O N

 When transporting the printer, the print head must be capped,

and the ink cartridges must be removed.

 If the print head is not capped with the power turned off, turn

the printer on with the ink cartridges installed, then turn it off
after confirming the print head is capped.

1.2.4 Reliability/Durability

Item Target

Until any one of the following conditions is met.

Operating life of the printer

MPBF

MTBF

Battery life 5 to 10 years

Extension of normal TCL
generation time

Simultaneous use of CL timer T1
and FL timer Tf

Periodical flushing Every 1 hour

Note "*1": A4-sized paper, ECMA Pattern printing

"*2": Approx. 5% coverage
"*3": Total print time of 850 hours in normal ambient temperature, approx. 10% coverage.

(POH = Power on hours)

• 12,000 pages (A2 plain paper fine mode)

• 1,600,000 paths (carriage movement)

•5 years

Black: 300 pages or more
Color: 150 pages or more

20,000 POH
(No faults with electronic parts and fans)

4,320 hours (6 months) printing time within 2 hours
360 hours (15 days) printing time over 2 hours

Execution

*3

*1

*2

PRODUCT DESCRIPTION Basic Specifications 13

EPSON Stylus Pro 3800/3800C/3850 Revision A

1.3 Printing Specifications

1.3.1 Paper Feed Specifications

Item Specification

Paper feed method Friction feed
Minimum pitch of paper feed 2.94 Pm (1/8640 inch)

Paper feed speed 25.4 mm (1 inch) when line feed: 333 msec (3 inch/sec)

1.3.2 Paper Feeder Specifications

EPSON Stylus Pro 3800/3800C/3850 support three types of paper feeding methods;
ASF, Rear Manual Feed, and Front Manual Feed. The paper size and thickness for each
of the methods are shown in the table below. For paper type and feeder capacity, refer
to "1.3.3 Paper Support" (p15).

Paper Feed

Method

ASF 89 to 431.8 127 to 950 L/4”x6” to A2/USC 0.08 to 0.27

Rear Manual Feed 210 to 431.8 279.4 to 950 A4/LTR to A2/USC 0.29 to 0.5

Front Manual Feed 210 to 420 279.4 to 594 A4/LTR to A2 1.2 to 1.5

Width (mm) Length (mm)

Paper Size

Standard paper

(mm)

Thickness

(mm)

PRODUCT DESCRIPTION Printing Specifications 14

EPSON Stylus Pro 3800/3800C/3850 Revision A

1.3.3 Paper Support

Media Name Size (mm)

L (3R) (89 x 127) ASF (20)  P 
5” x 7” (127 x 178) ASF (20)  P  
16:9 wide (102 x 148) ASF (20)  P 
8” x 10” (203 x 254) ASF (20)  P 
4” x 6” (102 x 152) ASF (20)  P 

Premium Glossy Photo
Paper

Premium Semigloss
Photo Paper

Premium Luster Photo
Paper

Singleweight Matte
Paper

Photo Quality Ink Jet
Paper
(KANZAN for EU A4
only, ESF for others)

Proofing Paper
Semimatte
(Commercial
Semimatte)

11” x 14” (279 x 356) ASF (10)  P 
Letter (216 x 279) ASF (20)  P 
A4 (210 x 297) ASF (20)  P  
A3 (297 x 420) ASF (10)  P 
S-B/A3+ (329 x 483) ASF (10)  P   
A2 (420 x 594) ASF (1)  P 
USC (432 x 559) ASF (1)  P 
4” x 6” (102 x 152) ASF (20)  P 
Letter (216 x 279) ASF (20)  P 
A4 (210 x 297) ASF (20)  P 
A3 (297 x 420) ASF (10)  P   
S-B/A3+ (329 x 483) ASF (10)  P 
A2 (420 x 594) ASF (1)  P  
Letter (216 x 279) ASF (20)  P 
A3 (297 x 420) ASF (10)  P 
S-B/A3+ (329 x 483) ASF (10)  P 
USC (432 x 559) ASF (1)  P   

S-B/A3+ (329 x 483) ASF (50) NA M 

A4 (210 x 297) ASF (100) NA P/M  
Letter (216 x 279) ASF (100) NA P/M 
Legal (216 x 358) ASF (50) NA P/M   
USB (279 x 432) ASF (50) NA P/M 

S-B/A3+ (329x483) ASF (1) NA P   

Feeder

(capacity*1)

Borderless

2

print*

Black

Ink*

3

EAI EU Asia

Media Name Size (mm)

Letter (216x279) ASF (20)  M 

Enhanced Matte Paper
(EAI)/Archival Matte
Paper
(EU, Asia)

Watercolor Paper­Radiant White

UltraSmooth Fine Art
Paper

Velvet Fine Art Paper

Note "*1": ASF = Auto Sheet Feeder

R.Manual = Rear Manual Feed
Front Manual Feed supports thicker paper (1.2 to 1.5mm thickness).
Paper loading capacity for both Rear and Front Manual Feed is one sheet.

"*2": User-defined sized paper (89 x 127mm to 432 x 950mm) is not available for borderless

printing.

"*3": Shows the supported black ink type

P: Photo Black
M: Matte Black
P/M: Both Photo and Matte Black are supported

A4 (210x297) ASF (20)  M  
A3 (297x420) ASF (10)  M 
S-B/A3+ (329x483) ASF (10)  M   
A2 (420x594) ASF (1)  M 
USC (432x559) ASF (1)  M 

S-B/A3+ (329x483)

A3+ (329x483)

A2 (420x594)

USC (432x559)

Letter (216x279)

S-B/A3+ (329x483)

A2 (420x594)

USC (432x559)

Feeder

(capacity*1)

R.Manual

R.Manual

R.Manual

R.Manual

R.Manual

R.Manual

R.Manual

R.Manual

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Borderless

print*

Black

2

 M 

 M   

 M 

 M 

 M 

 M   

 M 

 M 

Ink*

3

EAI EU Asia

PRODUCT DESCRIPTION Printing Specifications 15

EPSON Stylus Pro 3800/3800C/3850 Revision A

1.3.4 Printable Area

Item Dimension

PW (paper width) 89mm to 431.8mm

PL (paper length) 127mm to 950mm

TM (top margin) 0mm/3mm/20mm*

BM (bottom margin) 0mm/3mm/20mm*

LM (left margin) 0mm/3mm

RM (right margin) 0mm/3mm

Note *: TM and BM are fixed to 20 mm in front manual feeding.

 The printer detects the paper width when paper is set. (If the paper width detection

setting is OFF, the printer does not detect the paper width.)

 The printer does not print the image exceeding the detected paper width and the

printable area that is specified in the paper setting. (If the paper width detection
setting is OFF, the printer may print on the platen.)

 The top/bottom/left/right margins (TM, BM, LM, RM) can be set to zero under

special conditions.



Because the printer detects tilt of loaded paper in a range of 3 mm at both left and
right sides, an image bleeds off both left and right edges of paper by 3 mm each at
borderless printing. However, if the distance between the paper edges and the
platen (sponge width) is less than 3 mm, the bleeding margins are adjusted to less
than 3 mm (within the range of 0 mm
(Refer to "1.4.2 Borderless Printing" (p17), for the borderless print specification.)

a

3 mm) not to directly print on the platen.

PW

LM RM

TM

Printable Area

Paper Feed Direction

BM

Figure 1-3. Printable Area

PL

PRODUCT DESCRIPTION Printing Specifications 16

EPSON Stylus Pro 3800/3800C/3850 Revision A

1.4 Print Mode

This section provides specifications of the print mode and borderless printing.

1.4.1 Print Mode

Media Type Print Quality

Plain Paper

Inkjet Paper

-- ISV Square Resolution Mode

Note "*1": Driver not supported

"*2": Driver not supported (supports Out_bit_1 only)

Draft 360 x 360 dpi VSD1_Eco (280cps)

Normal (360 dpi) 720 x 360 dpi VSD1 (280cps)

Normal (360 dpi) 720 x 360 dpi VSD1 (280cps)

Fine (720 dpi) 720 x 720 dpi VSD1 (280cps)

Super Fine (1440 dpi) 1440 x 720 dpi VSD2 (280cps)

Super Photo (2880 dpi) 2880 x 1440 dpi VSD3 (280cps)

1.4.2 Borderless Printing

AVAILABLE PAPER SIZE

The following table lists paper sizes in the order shown by the printer driver, and shows
the borderless printing availability.

Print Density

(H x V)

1440 x 1440 dpi VSD2 (280cps)

2880 x 2880 dpi VSD3 (280cps)

Dot Size

*1

*2

Table 1-5. Borderless Printing Available Paper Sizes

Paper Size Displayed by Driver Borderless Print

A4 (210 x 297 mm) Available

A3 (297 x 420 mm) Available

Super A3 (329 x 483 mm) Available

A2 (420 x 594 mm) Available

B5 (182 x 257 mm) NA

B4 (257 x 364 mm) NA

B3 (364 x 514 mm) NA

89 x 127 mm (3.5 x 5 in) Available

102 x 152 mm (4 x 6 in) Available

127 x 178 mm (5 x 7 in) Available

16:9 wide (102 x 181 mm) Available

203 x 254 mm (8 x 10 in) Available

254 x 305 mm (10 x 12 in) Available

279 x 356 mm (11 x 14 in) Available

305 x 305 mm (12 x 12 in) NA

406 x 508 mm (16 x 20 in) Available

User Defined* NA

Note *: The minimum user defined size is 3.5 x 5 in (89 x 127 mm), and the maximum size is 17 x 37.4

in (432 x 950 mm).

Table 1-5. Borderless Printing Available Paper Sizes

Paper Size Displayed by Driver Borderless Print

Letter (8 2/1 x 11 in) Available

Legal (8 2/1 x 14 in) NA

Half Letter (5 2/1 x 8 2/1 in) NA

US B (11 x 17 in) Available

US C (17 x 22 in) Available

A6 (105 x 148 mm) NA

A5 (148 x 210 mm) NA

PRODUCT DESCRIPTION Print Mode 17

EPSON Stylus Pro 3800/3800C/3850 Revision A

AUTOMATIC EXPANSION SPECIFICATION

The driver automatically changes margins that bleed off the edges of paper according
to the paper size.

Table 1-6. Borderless Printing Margins (Bleed)

16:9 Wide

L/4” x 6”

5” x 7”

8” x 10”

A4 / Letter

Top 1.34mm (19dot) 2.96mm (42dot) 3.32mm (47dot)

Left/Right 2.54mm (36dot) 3.46mm (49dot) 4.52mm (64dot)

Bottom 2.54mm (36dot) 4.02mm (57dot) 4.52mm (64dot) 5.01mm (71dot)

Note : The number of dots are based on 360 dpi.

11” x 14”

A3/A3+

A2/USC

PRINTABLE AREA

Printing position coordinate origin

3.5m (max)

Paper edge

Paper

feeding

direction

5mm (max)

Width-direction

printable area

Page control

coordinate origin

Printable area

Paper width

5mm

(max)

Figure 1-4. Printable Area

printable area

Length-direction

5mm

(max)

Bottom position

Note : Print start position can be shifted toward the home position by 8 m by changing the appropriate

setting.

PRODUCT DESCRIPTION Print Mode 18

EPSON Stylus Pro 3800/3800C/3850 Revision A

1.5 Appearance Specifications

This section describes external dimensions and parts names.

1.5.1 Dimensions/Weight

684 mm

1040 mm

293 mm

257 mm

376 mm

550 mm

100 mm

 Dimensions

Storage: 684 (W) x 376 (H) x 257 (D) mm
Printing: 684 (W) x 1040 (H) x 550 (D) mm

 Weight

18.5 kg (excluding ink cartridges, including Maintenance cartridge)

19.8 kg (including ink cartridges)

1.5.2 Part Names

Ink Cover

Paper Eject

Tray

Paper Support

Edge Guide

Top Cover

Board Paper Tray

Auto Sheet Feeder

Maintenance Cartridge Cover

Paper Support Edge
Guide

Print Head (Nozzle)

Operation Panel

90 mm

Paper Eject
Tray Cover

Rear Paper

Feeder

Exhaust Outlet

Figure 1-5. External Dimensions

USB Interface Connector

Network Interface Connector

AC Connector

Figure 1-6. Parts Names

PRODUCT DESCRIPTION Appearance Specifications 19

EPSON Stylus Pro 3800/3800C/3850 Revision A

1.6 Operation Panel

1.6.1 Buttons and Functions

Power LED

A

Paper status LED

B

Ink status LED

C

Power

3

Cancel/Reset

4 6

Enter

5

Paper Feed/Down

Figure 1-7. Operation Panel

1.6.2 Buttons

Button

1 Power Turns the power ON or OFF

2 Cancel/Reset

3 Menu/Right

4 Back/Left -- --

Ink Cover Open/

5

Up

*2

Normal One Press

*1

• Clears error

• Opens I/H Cover
(When the printer runs out of ink)

• During printing
Changes the panel display to the
Printer Status Menu

• When not printing
Shifts the printer into the Panel
Setting Mode

--

1

Functions

Hold Down for

3 Seconds

Cancels the job Interrupts panel setting

Runs a head
cleaning

Unlocks the Ink
Cover

Back/Left

Ink Cover Open/Up

2

Menu/Right

7

Function at the

Panel Setting

-- Power OFF

*3

Moves to the next
menu item (Descent)

Moves to the previous
menu item (Ascent)

Set Value +

Functions

Button

Paper Feed/

6

Down

7 Enter -- --

Note "*1": The printer is always turned OFF regardless of operation status.

"*2": When turning the power ON while holding down the Cancel button, the maintenance mode

becomes activated. (Refer to

"*3": Deactivated during printing.

Normal One Press

• When paper is set
ASF: Ejects the paper
Manual-Rear: Backfeeds the paper
Manual-Front: Ejects the paper

• When paper is not set
ASF starts paper feeding

• When Manual-Front Tray Cover is
opened.
Manual-Front starts paper feeding

"1.6.7 Maintenance Mode" (p28)

Hold Down for

3 Seconds

-- Set Value -

for details.)

Function at the

Panel Setting

• Accepts the change
of setting

• Executes the
selected operation

• Saves the setting

1.6.3 LED

LED Color Displays Status

ON The power is ON.

Receiving data, during printing, or executing power off

A

Power Green

B

Paper status Red

C

Ink status Red

Note *: Alternately turns On and Off every 500 ms. In the case of maintenance call error, they light for 100

ms at intervals of five seconds.

Note : When a service call error occurs, all the LEDs flash.

*

Flashing

OFF The power is OFF.

ON Impossible to make a print due to the paper status.

Flashing

OFF

ON An ink-related error is occurring.

Flashing*An ink-related warning is occurring.

OFF

sequence.

• A paper feeding or ejecting error is occurring.

*

• A maintenance call error is occurring.

The papers are in normal condition without an error or
warning.

The inks are in normal condition without an error or
warning.

PRODUCT DESCRIPTION Operation Panel 20

EPSON Stylus Pro 3800/3800C/3850 Revision A

1.6.4 Panel Display

 Normal indication

1

2

6

4

3

Figure 1-8. Panel Display (Normal indication)

No. Item Description

1 Messages Printer status, operation status, and error messages are displayed.

2 User-defined paper No.

Paper type

3

(For Cut-sheet only)

4 Platen Gap

5 Ink Cartridge Status The remaining amount of ink in each cartridge is displayed.

Remaining
Maintenance Cartridge

6

Status

The user-defined paper setting number created by the CUSTOM
PAPER function in the panel setting menu is displayed.

This icon is displayed when the number of paper, except STANDARD
paper, created by the CUSTOM PAPER function in the panel setting is
selected.

The platen gap setting made by the PLATEN GAP function in the
panel setting menu is indicated.

Free space of the Maintenance Cartridge is displayed.

5

 Error indication

12

3

Figure 1-9. Panel Display (Error indication)

No. Item Description

1 Error name Error name is highlighted.

2 Error icon Error icon is displayed.

3 Remedy Describes the cause of error and gives instructions to clear the error.

Note : When multiple errors occur simultaneously, they are displayed in the order of precedence. The

next error indication appears when previous one is cleared.

 Error indication (Displayed with an illustration)

2

1

3 4

Figure 1-10. Panel Display (Error indication: Displayed with an illustration)

No Item Description

1 Error name Error name is highlighted.

2 Error icon Error icon is displayed

3 Illustration

4 Remedy Describes the cause of the error and gives instructions to clear the error.

Note : When multiple errors occur simultaneously, they are displayed in the order of precedence. The

next error indication appears when previous one is cleared.

Describes the cause of the error and gives instructions to clear the error
using a illustration.

PRODUCT DESCRIPTION Operation Panel 21

EPSON Stylus Pro 3800/3800C/3850 Revision A

1.6.5 Icons on the LCD

PLATEN GAP SETTING

The platen gap specified in PRINTER SETUP and CUSTOM PAPER menus is
indicated with icons as shown below.

Icons Status

-- STANDARD is selected.

NARROW is selected.

WIDE is selected.

WIDER

is selected.

WIDEST is selected.

Table 1-7. Relation between Counters and Remaining Ink

Remaining Ink

No.

0*1Not selected K 6 67-72 11 39-44 16 12-16

1 95-100 7 62-66 12 34-38 17 6-11

2 89-94 8 56-61 13 28-33 18 1-5

3 84-88 9 51-55 14 23-27 19

4 78-83 10 45-50 15 17-22 20

5 73-77

Note "*1": Displays either Matte BK or Photo BK that is not in use when printing.

(%)

"*2": Counter No.19 is displayed when non-genuine ink cartridge(s) is used.

No.

Remaining Ink

(%)

No.

Remaining Ink

(%)

No.

*2

Remaining Ink

Ink Cartridge

 Ink Low/Ink Out Indicator

The indicators below is displayed when Ink becomes Low or Out.

No.

Icon

(Ink Low)

1 2 3 4 5 6 7 8 9

(%)

Ink Out

Error

INK CARTRIDGE STATUS

 Ink Counter

Icon

(Ink Out)

The remaining amount of ink in each cartridge is indicated on the panel as shown
below.

Colors PK C LK Lc LLK Lm M MK Y

12 4 567891011

0

3

Figure 1-11. Ink Counter

12

13

14

15

16 17 18 19 20

PRODUCT DESCRIPTION Operation Panel 22

EPSON Stylus Pro 3800/3800C/3850 Revision A

MAINTENANCE CARTRIDGE STATUS

 Maintenance Cartridge Counter

The free space of the Maintenance Cartridge is indicated as shown below.

Figure 1-12. Maintenance Cartridge Status

Table 1-8. Relation between Counters and Remaining Ink

No. Free Space

1 96-100 9 58-61 17 20-23

2 91-95 10 53-57 18 15-19

3 86-90 11 48-52 19 10-14

4 81-85 12 43-47 20 5-9

5 77-80 13 39-42 21 1-4

6 72-76 14 34-38 22 0

7 67-71 15 29-33 23 Full

8 62-66 16 24-28

(%)

No. Free Space

(%)

No. Free Space

(%)

PRODUCT DESCRIPTION Operation Panel 23

EPSON Stylus Pro 3800/3800C/3850 Revision A

1.6.6 Menu Settings

Table 1-9. List of Menu Settings

Top Menu Menu Items Settings (Bold = default) Explanation

NARROW

PRINTER SETUP

TEST PRINT

PRINTER STATUS

STANDARD

PLATEN GAP

PAPER SIZE CHECK

INITIALIZE SETTINGS EXECUTE All settings made using the control panel are returned to their default.

NOZZLE CHECK

STATUS SHEET PRINT Prints information on the printer status.

NETWORK STATUS SHEET PRINT

JOB INFORMATION PRINT Prints information on print jobs stored in the printer up to 10 jobs.

CUSTOM PAPER PRINT Prints setting values set in the CUSTOM PAPER menu.

VERSION o0XXXX-XX.XX.ICBS Displays the firmware version installed on the printer. (see "Firmware version indication" (p27))

PRINTABLE PAGES

INK LEVEL

MAINTENANCE TANK

USAGE COUNT INK xxxxx.xml Displays ink amount consumed in ml units.

JOB HISTORY

TOTAL PRINTS nnnnnn PAGES Displays the gross number of printed pages in decimal up to six digits.

(MAINTENANCE TANK)

WIDE

WIDER

WIDEST

ON

OFF

MANUAL

AUTO

(Ink color)

nnnnnnn PAGES

(Ink color)

nn%

nn%

No.0 to No.9

INK xxxxx.xml

PAPER xxxx.x cm

2

Adjusts the gap between the print head and the platen. The set value is returned to the default at every power-on.
When the PAPER TYPE in the CUSTOM PAPER menu is set to other than the default, the PLATEN GAP setting in
the menu takes priority over this setting. (see "PG settings list" (p27))

Setting to OFF deactivates the sensor that detects paper width when paper is loaded. This enables to print on paper
whose width is out of the sensor’s detectable range, however, the user should know that if he/she prints an image
larger than the paper size, the image extended off the edges of the paper is printed directly on the platen.

Prints a nozzle check pattern, firmware version, usage count of paper and ink, and free space in the maintenance
cartridge. Visually check the printed check pattern, and decide whether cleaning is required or not.

Prints a nozzle check pattern, firmware version, usage count of paper and ink, and free space in the maintenance
cartridge. The ink mark sensor scans the printed check pattern and cleaning is automatically carried out if it is judged
necessary.

Prints information on the network status.

Displays the number of pages that can be printed with the installed ink cartridge.

Displays the percentage of ink level in each installed cartridge.

Displays the percentage of free space in the maintenance cartridge.

 JOB NO.

Displays the job number assigned by the printer. The No.0 is the latest job.

 INK LEVEL

Displays ink amount consumed for each job.

 PAPER SIZE

Displays the number of pages of each job.

PRODUCT DESCRIPTION Operation Panel 24

EPSON Stylus Pro 3800/3800C/3850 Revision A

Table 1-9. List of Menu Settings

Top Menu Menu Items Settings (Bold = default) Explanation

CUSTOM PAPER

MAINTENANCE

HEAD ALIGNMENT

PAPER NUMBER (1-10)

PAPER TYPE

PLATEN GAP

THICKNESS PATTERN PRINT

PAPER FEED ADJUST A

PAPER FEED ADJUST B

DRYING TIME

BLACK INK CHANGE EXECUTE Switches the black ink between Matte and Photo.

POWER CLEANING EXECUTE Performs a power cleaning.

CLOCK SETTING YY/MM/DD HH:MM Sets date and time of the internal clock.

CONTRAST ADJUSTMENT

AUTO

MANUAL

STANDARD

PAPER NO.1-10

MATTE THICK

MATTE THIN

PHOTO PLAIN

FINE ART PAPER

REMOTE PANEL PAPER

NARROW

STANDARD

WIDE

WIDER

0.00%

-0.7% to 0.7%

0.00%

-0.7% to 0.7%

0.0 SEC

0.0 SEC to 10.0 SEC

0

-20 - 0 - +20 (dec)

PREM.GLOSSY/LUSTER

PQ INK JET PAPER

ENHANCED MATTE PAPER

0.1 mm

0.2 mm

0.3 mm

0.4 mm

0.5 mm

Paper type and relating settings can be saved and easily retrieved by assigning a number to them. Up to 10 groups of
settings can be stored. When EPSON genuine paper is used, STANDARD should be selected.

Selects a paper type corresponds to the paper.

Adjusts the platen gap according to the selected paper type.

Prints a pattern to detect the thickness of loaded paper. (When STANDARD is selected in the PAPER NUMBER,
this menu is not displayed.)

Sets paper feed amount for the printable area. The amount increases/decreases by the selected percentage of one
meter.

Sets paper feed amount for the bottom area (out of the printable area). The amount increases/decreases by the
selected percentage of one meter.

Sets a time period to stop the print head movement for drying ink.

Adjusts the contrast of the control panel display.

Selects a paper type to be used for the gap adjustment.

Selects a gap to be adjusted manually.

PRODUCT DESCRIPTION Operation Panel 25

EPSON Stylus Pro 3800/3800C/3850 Revision A

Table 1-9. List of Menu Settings

Top Menu Menu Items Settings (Bold = default) Explanation

NETWORK SETUP

NETWORK SETUP

IP ADDRESS SETTING

IP, SN, DG SETTING

APPLE TALK

MS NETWORK

BONJOUR

INIT NETWORK SETTING

DISABLE

ENABLE

AUTO

PANEL

PING

---

ON

OFF

ON

OFF

ON

OFF

EXECUTE

Disables or enables a network connection. The other NETWORK SETUP menu items appear only when ENABLE
has been selected. Under the following conditions, this setting is automatically changed to DISABLE.

• Every power-on (always returns to the default: DISABLE)

• When the network setup initialization is performed.

• When the PANEL DEFAULT in the maintenance mode is performed.

Select the settings for the IP address to use.
When [PANEL] is selected, the settings in [IP, SN, DG SETTING] are enabled.

Set the IP address, Subnet mask, and default gateway.

Enables (ON)/disables (OFF) AppleTalk.

Enables (ON)/disables (OFF) MS NETWORK.

Enables (ON)/disables (OFF) BONJOUR.

Returns the network I/F related settings to their default.

PRODUCT DESCRIPTION Operation Panel 26

EPSON Stylus Pro 3800/3800C/3850 Revision A

 PG settings list

The table below lists the platen gap amounts settable with the printer driver, control
panel, and media table.

Table 1-10. PG Setting List

Printer Driver

Paper Thickness

setting

No setting

0.0 to 0.8mm

0.9mm to 1.5mm -- -- 3.5

Control Panel

Setting

NARROW

STANDARD

WIDE

WIDER

WIDEST

Media Table or

Printer Driver

PG Setting

Minimum 0.9

Small 0.9

Middle 1.2

Large 1.5

Minimum 0.9

Small 1.2

Middle 1.5

Large 2.1

Minimum 1.2

Small 1.5

Middle 2.1

Large 2.1

Minimum 1.5

Small 2.1

Middle 2.1

Large 2.1

Minimum 2.1

Small 2.1

Middle 2.1

Large 2.1

PG amount (mm)

 Firmware version indication

The table below explains the meaning of the “o0XXXX-xx.xx.IBC” (firmware
version).

Table 1-11. Firmware Version Indication

Item Explanation

o0

XXXX The version of the firmware installed on the printer.

xx.xx The version of the network firmware.

I A code assigned by product. The code of the printer is “8”.

B

C

A code assigned to each printer.
Special version is assigned to “0” (zero).

When the business system functions are enabled, the printer settings are
indicated in hexadecimal (1 to F).

bit0: Graphic printing control function.

0: Disabled
1: Enabled

bit1: Credit function

0: Disabled

bit2: Credit counter

0: The credit function is disabled or the counter is “0” (zero).
1:

The credit function is enabled and the counter is

bit3: Reserved

Shows the custom number when the custom operation has been set using
the special setting menu. “0” appears when such operation is not set.

1 or more.

PRODUCT DESCRIPTION Operation Panel 27

EPSON Stylus Pro 3800/3800C/3850 Revision A

1.6.7 Maintenance Mode

HOW TO START & QUIT

 Starting Method

Turn the printer On while holding down the Cancel/Reset button.

 Quitting Method

Turn the printer Off.

MAINTENANCE MODE MENU LIST

Menu Item

LANGUAGE

UNIT

DEFAULT PANEL EXECUTE

Settings

= default)

(Bold

ENGLISH

JAPANESE

FRENCH

GERMAN

ITALIAN

PORTUGUE

SPANISH

DUTCH

METRIC

FEET/INCH

Explanation

Select the language to be displayed on the
LCD panel.

Select a unit of length to be used for various
length information.

All settings made in the following menus are
returned to their default.

 PRINTER SETUP menu
 PRINTER STATUS menu
 CUSTOM PAPER menu
 HEAD ALIGNMENT menu
 NETWORK SETUP menu

PRODUCT DESCRIPTION Operation Panel 28

EPSON Stylus Pro 3800/3800C/3850 Revision A

1.6.8 Error/Warning Statuses Displayed/Indicated on/by LCD/LED

No Error/Warning Status

1 FATAL ERROR (Service Call No. is displayed) Error --

FATAL ERROR
(1st time: Restart Request is displayed/ 2nd time and later: Service Call

2

No. is displayed.)

FATAL ERROR

3

(Always Restart Request is displayed.)

FATAL ERROR

4

(CR locked)

PAPER JAM

5

(Fatal Error)

6 Timer IC Reset/Clearing NVRAM (Please wait) -- -- PLEASE WAIT Light Light Light

7 Updating F/W (at normal startup) -- -- UPDATING FIRMWARE Blink Off Off

8 Canceling (including Job Cancel) -- --

9 No Maintenance Cartridge Error

10 Maintenance Cartridge Cover Open Error

Paper Feed Failed

11

Reset

Board Paper Feed Failed

12

Reset

Error or
Warning

Error --

Error --

Error --

Error --

Error --

Error --

Illustration

on LCD

Message on LCD

SERVICE CALL ERROR
NNNN
PLEASE CONTACT TO THE
REPAIR CENTER

PRINTER ERROR
RESTART THE PRINTER

PRINTER ERROR
RESTART THE PRINTER

CARRIAGE LOCKED
RELEASE THE CARRIAGE
LOCK

PAPER JAM
CLEAR JAMMED PAPER

SEE PRINTER GUIDE
FOR INSTRUCTIONS

RESETTING
PLEASE WAIT

NO MAINTENANCE CART.
INSTALL THE
MAINTENANCE
CARTRIDGE.

MAINTENANCE COVER
OPEN
CLOSE THE
MAINTENANCE COVER

PAPER FEED ERROR
REMOVE PAPER
AND LOAD PAPER
CORRECTLY

PAPER FEED ERROR
LOAD PAPER CORRECTLY
AND PRESS PAPER/FEED
BUTTON

Power Paper Status Ink Status

Light Blink Blink

Light Blink Blink

Light Blink Blink

Light Blink Blink

Light Blink Blink

Light Light Light

Light Off Light

Light Off Light

Light Light Off

Light Light Off

LED

PRODUCT DESCRIPTION Operation Panel 29

EPSON Stylus Pro 3800/3800C/3850 Revision A

No Error/Warning Status

Paper Jam Discharge Failed

13

Remove Paper

14 Waiting Cartridge Cover open -- --

15 Cartridge Cover Cannot Be Opened Error --

16 Detecting Ink Cartridge (Cover close -> READY) -- -- PLEASE WAIT Light Off Off

17 Maintenance Cartridge Insufficient Error

18 Ink Cartridge Insufficient Error --

19 Maintenance Cartridge CSIC Read/Write Error Error

20 Not GENUINE maintenance cartridge error Error --

21 Not GENUINE maintenance cartridge error (Confirmation 1) Error --

22 Not GENUINE maintenance cartridge error (Confirmation 2) Error --

23 Maintenance Cartridge End Error

Error or
Warning

Error --

Illustration

on LCD

Message on LCD

PAPER JAM
REMOVE PAPER

RELEASING THE
INK COVER LOCK

CANNOT OPEN COVER
IS THERE ANYTHING ON
THE PRINTER?
PRESS THE UP BUTTON

MAINTENANCE
CARTRIDGE
NEARLY FULL
REPLACE THE
CARTRIDGE

NOT ENOUGH INK
REPLACE INK CARTRIDGE
WITH A NEW ONE

MAINTENANCE
CARTRIDGE
ERROR
REPLACE THE
CARTRIDGE

MAINTENANCE
PLEASE USE GENUINE
EPSON CARTRIDGES

MAINTENANCE
NON-GENUINE CARTRIDGE!
MAY NOT PERFORM AT
OPTIMUM. CONTINUE?
<YES NO>

MAINTENANCE
THIS MAY VOID EPSON’S
WARRANTY.
DO YOU ACCEPT THIS?
<ACCEPT DECLINE>

MAINTENANCE
CARTRIDGE
FULL
REPLACE THE
CARTRIDGE

Power Paper Status Ink Status

Light Light Off

Blink Off Off

Light Off Blink

Light Off Light

Light Off Light

Light Off Light

Light Off Light

Light Off Light

Light Off Light

Light Off Light

LED

PRODUCT DESCRIPTION Operation Panel 30