Epson Stylus Pro 10000 Warranty Statement
®
EPSON
Warranty Program for the EPSON Stylus®Pro Large Format Printers
Preferred
SM
Priority
Technical Support
Toll-Free
Phone Number
On-Site Repair
Security and
Peace of Mind
Please open this booklet and record your unique Unit ID Number.
You will need it to take full advantage of the Preferred Warranty.
CPD-12421
®
EPSON
Warranty Program for the EPSON Stylus®Pro Large Format Printers
Preferred
SM
Welcome and Congratulations
Congratulations on your purchase of an EPSON Stylus Pro large format ink jet
printer. Your printer is designed to produce large format, amazingly photorealistic output using genuine Epson inks, cartridges and media. To ensure
your complete satisfaction with the printer’s performance, Epson is pleased to
include the EPSON Preferred limited warranty plan.
This 1 year limited warranty plan includes priority toll-free technical support
and on-site response for the hardware repair of your printer. Should you have
a question or experience a problem with your printer, simply call the exclusive
EPSON Preferred toll-free number, select the technical support option, and
enter your Unit ID Number as described in this booklet. Since this is an
exclusive line, your call will be answered promptly.
Please review the information contained in this booklet. You’ll find your
personal Unit ID Number, which enables access to the exclusive EPSON
Preferred Toll-Free Number. You will need this number along with your
printer’s serial number to take advantage of our Preferred Service. For your
convenience, we’ve included a sheet of labels for you to use as an easy
reminder of how to access the Preferred Service. Simply write in the Unit ID
and serial numbers and place the label in plain view on your printer, and in
your business card file for reference; keep the rest for future use. You’ll find
our complete terms and conditions for this 1 year limited warranty at the end
of this booklet, under “Terms and Conditions – Limited Warranty for
Commercial Products.”
Once again, congratulations and welcome to the EPSON Preferred Family.
Purchasing Extended Service: the EPSON Preferred Plus Plan
The EPSON Preferred Plan offers premium warranty service for 1 year. We’d like
to inform you of the opportunity to extend that premium level of service for an
additional 1 or 2 years through the EPSON Preferred Plus Plan – Epson’s
extended service contracts for the EPSON Stylus Pro large format printers. Just
purchase the Preferred Plus Plan and you’ll continue to have access to our tollfree priority technical support line and on-site hardware service. You may
purchase the Preferred Plus Plan at any time while your printer is covered under
the standard warranty.
You can obtain detailed terms and pricing information, and purchase a 1 or 2
year Preferred Plus Plan, from your participating EPSON Stylus Pro dealer or
from the Epson Store at www.epson.com.
®
EPSON
Warranty Program for the EPSON Stylus®Pro Large Format Printers
Preferred
SM
For EPSON Preferred
Technical Support
Follow these easy steps to
obtain technical support.
Step 1: Have your serial number available:
_____________________________________
Step 2: Call toll-free 888-377-6611.*
Step 3: Follow the voice prompt instructions.
Step 4: Enter your Unit ID Number.
Step 5: Be prepared to work with the Technical Support
Specialist to diagnose the problem.
Operating Hours: Monday through Friday, 6 AM to 8 PM
Saturday, 7 AM to 4 PM (Pacific Time)
Note: Weekend support hours are subject to change without notice.
* While your printer is under warranty, if you experience difficulty using your Unit ID Number
to access the Toll-Free Preferred line, please call 562-276-1305 during normal business hours
so we may resolve the problem.
Terms and Conditions
Limited Warranty for Commercial Products
What Is Covered: Epson America, Inc. (“Epson”) warrants to the first end-user customer
that the EPSON Stylus Pro large format ink jet printer covered by this limited warranty
statement, if purchased and given normal use in the United States or Canada, will conform
to manufacturer’s specification and will be free from defects in workmanship and materials
for a period of one year from the date of original purchase. Epson also warrants that the
consumable ink cartridges enclosed with the printer will perform to the manufacturer’s
specified usage, which usage may expire before the expiration of the limited warranty of
the Epson printer.
What Epson Will Do To Correct Problems: Should your large format printer prove
defective during the warranty period, please call the toll-free support line identified in this
booklet. This line will be answered between 6:00
through Friday, and between 7:00
Epson recognized holidays). Weekend hours are subject to change without notice. When
you call, please be prepared to provide your printer’s serial number, which is needed to
verify that the printer is still under warranty. (You may also need to provide proof of
purchase if warranty coverage cannot be verified by the serial number.) An Epson call
center technician will work with you to try to resolve the problem, and if your printer needs
repair, diagnose the issue and determine what parts may be required. If hardware repair is
required, Epson will arrange for the service of your printer.
On-Site Response: If the printer needs hardware repair and you are within Epson’s on-site
service territory, an Epson Authorized Servicer will be contacted to make the repair at your
facility. Epson will usually dispatch repair parts and a technician to your location for the next
business day if determination that repair is required occurs prior to 3:00
that determination is made after 3:00
second business day. An adult must be available to accept the parts delivery and be
present at all times while a technician is on-site. Epson’s shipment of service parts does not
imply that replacement is required. For both on-site and depot repair, parts may be new or
remanufactured to Epson standards. Repair parts (until installed) and replaced parts are the
property of Epson. Repair parts assume the remaining warranty period of the original
product.
AM and 4:00 PM Pacific Time on Saturday (excluding
PM, or during weekend hours, dispatch will be for the
AM and 8:00 PM Pacific Time, Monday
PM Pacific Time. If
Printer Exchange: Epson may, at its sole discretion, elect to replace a printer that for
whatever reason appears to require technical services beyond the capability of field repair.
Under these circumstances, Epson will replace the printer with the same or comparable
printer refurbished to the Epson standard of quality. (The replacement printer will not
include promotional materials, accessories, stands, documentation, manuals, software, or
®
EPSON
Warranty Program for the EPSON Stylus®Pro Large Format Printers
Preferred
cables.) The customer must be able to receive, unpack, and install the replacement printer,
and prepare the defective printer for return shipment by following the procedures described
in the user manual. The repacked defective printer will be picked up by a carrier designated
by Epson. If the defective product is not prepared for return within 7 business days of receipt
of the replacement printer, the customer will be invoiced at the prevailing manufacturer’s
suggested retail price for the replacement printer. The replacement printer assumes the
remaining warranty period of the original product.
Epson Depot Repair Response: If your location is outside Epson’s on-site service territory,
you must ship your printer to Epson for repair. Areas outside the on-site service territory
include, for example, U.S. territories and possessions. It is your responsibility to properly
prepare the printer for shipping as described in your documentation and securely package it
in its original container or equivalent. Epson will repair your printer within 7 business days
following receipt and then return it to you via best available method. It is your obligation to
re-assemble the repaired printer.
What This Warranty Does Not Cover:
1) Any damage caused by using unsuitable inks or ink delivery systems in the printer. Please
note that your printer is set up for use with a specific kind of ink. Use of the wrong kind of ink
(for example, use of dye ink in a printer set up for pigment ink) may cause damage not
covered by the warranty. Also, use of bulk ink delivery systems may cause damage not
covered by the warranty.
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2 ) Any damage caused by use of non-Epson inks, ink cartridges or media.
3 ) Any damage caused by third-party software, applications, parts, components or peripheral
devices added to the product after its shipment from Epson, e.g. dealer or user-added
boards, components, or cables.
4 ) Any damage caused by misuse, abuse, improper installation, neglect, improper shipping,
disasters such as fire, flood, lightning, improper electrical currents, software problems, or
interaction with non-Epson products.
5 ) Any damage from service performed by other than an Epson Authorized Servicer.
6 ) Service when the printer is used outside the U.S. and Canada.
7 ) Service where the printer label, logo, rating label, or serial number has been removed.
DISCLAIMER OF WARRANTIES: THE WARRANTY AND REMEDY PROVIDED
ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED
WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. UNLESS
STATED HEREIN, ANY STATEMENTS OR REPRESENTATION MADE BY ANY
OTHER PERSON OR FIRM ARE VOID.
Remedies: Your exclusive remedy and Epson’s entire liability for a material breach of this
Agreement will be limited to a refund of the price paid for the Epson products covered by
this warranty. Any action for breach of warranty must be brought within 15 months of the
date of original purchase. Epson is not liable for performance delays or for nonperformance
due to causes beyond its reasonable control. Except as provided in this written warranty,
neither Epson nor its affiliates shall be liable for any loss, inconvenience or damage,
including direct, special, incidental or consequential damages, including lost profits, cost of
substitute equipment, downtime, claims of third parties, including customers, or injury to
property resulting from the use or inability to use the Epson products, whether resulting
from a breach of warranty or any other legal theory. Some jurisdictions do not allow limits
on warranties or remedies for breach in certain transactions. In such jurisdictions, the limits
in this paragraph and the preceding paragraph may not apply.
In Canada, warranties include both warranties and conditions.
Governing Laws: Any dispute arising out of this Agreement will be settled by arbitration to
be conducted in Los Angeles, California, in accordance with the commercial Arbitration
Rules of the American Arbitration Association, and Judgement upon award rendered by
arbitrator(s) may be entered into any court having jurisdiction thereof. This agreement shall
be construed in accordance with the laws of the State of California, except that the
arbitration clause shall be enforced pursuant to the Federal Arbitration Act.
®
EPSON
Warranty Program for the EPSON Stylus®Pro Large Format Printers
EPSON and EPSON Stylus are registered trademarks of Seiko Epson Corporation.
EPSON Preferred is a service mark of Epson America, Inc.
© 2001 Epson America, Inc.
Epson America, Inc. – P.O. Box 93012 - Long Beach, CA 90809-9941 – MS: 6-40
Preferred
SM
EPSON
®
Preferred Plus
Premium Support and Protection Plan
SM
EPP10B1 1 Year Premium Upgrade
for the EPSON Stylus®Pro 10000 Series Printer
You must enroll to activate coverage!
Retain this document as proof of purchase.
CPD-12436
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