Denon AVR-3311CI Service Bulletin

100 Corporate Drive Mahwah, NJ 07430

Service Bulletin

No. : DZ10-073
Date:

June 2, 2010

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Model: AVR-3311CI

Subject: Modification and Correction of the Firmware via DPMS

Countermeasure is applicable only upon claim from the customer.

Symptom: 1) Additional software for the Pandora.

2) When 1080p/12bit video signal is inputted to HDMI input (DVR/GAME/V.AUX),
the jitter of signal might be affected.

Solution:

Please refer to the Instruction Manual for updating via DPMS.
Time necessary for update: approximately 13 min.

METHOD OF UPDATING the firmware via RS232C. We will supply the following
program files for updating the subject models.
Please refer to the following Instruction Manual for updating.

Time necessary for update: approximately 40 min.
DFW software:

DFW_0043_AVR3311_AVR991_(Rev.1.0.13).exe:
Firmware Update Program

DFW_0043_AVR3311_Rev.1.0.13_Manual_EN.pdf:
Instruction Manual for Firmware Update Program

Firmware:

AVR-3311CI_000100430100-0003.bin.zip

We corrected the firmware so that no malfunction occurs.

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The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.

CONFIDENTIALITY NOTICE:

Confirming the firmware’s number after upgraded:

After completion of the updating operation, the new version number can be
confirmed by starting up the A/V Receiver according to the following procedure.
With the following operation, the A/V Receiver can be set to the Flash-ROM
Version-Number Confirmation Mode. Turn the power of the A/V Receiver on,
while holding both "STATUS" button and "RETURN" button on the front panel
simultaneously.

Every time the "STATUS" Button is pressed, version numbers of the MAIN, SUB,
etc. are indicated on the front panel section in the following order.

Serial Number Range:

Please apply the above modification to the production models in the following
serial numbers.

______________________________________________________________________________________

CONFIDENTIALITY NOTICE:

The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.