1 Working on your computer............................................................................................................................. 6
Turning o your computer — Windows 10.....................................................................................................................6
Before working inside your computer..............................................................................................................................6
After working inside your computer.................................................................................................................................7
2 Technology and components..........................................................................................................................8
Power adapter.................................................................................................................................................................... 8
Advantages of HDMI..................................................................................................................................................10
USB features.....................................................................................................................................................................10
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)............................................................................................................10
Advantages of Displayport over USB Type-C......................................................................................................... 12
USB Type-C.......................................................................................................................................................................12
USB Power Delivery................................................................................................................................................... 13
USB Type-C and USB 3.1...........................................................................................................................................13
3 Disassembly and reassembly........................................................................................................................ 14
Removing the SD card – WWAN models................................................................................................................15
Installing the SD card – WWAN models.................................................................................................................. 15
Base cover.........................................................................................................................................................................15
Removing the base cover..........................................................................................................................................15
Installing the base cover.............................................................................................................................................17
Removing the battery.................................................................................................................................................17
Installing the battery...................................................................................................................................................18
Removing the SSD card.............................................................................................................................................18
Installing the SSD card...............................................................................................................................................19
Removing the SSD frame..........................................................................................................................................19
Contents
3
Installing the SSD frame............................................................................................................................................20
Hard drive......................................................................................................................................................................... 20
Removing hard drive..................................................................................................................................................20
Installing hard drive ...................................................................................................................................................22
Removing the coin cell battery.................................................................................................................................22
Removing the WWAN card.......................................................................................................................................24
Installing the WWAN card......................................................................................................................................... 25
Removing the memory module................................................................................................................................ 25
Installing the memory module...................................................................................................................................26
Removing the keyboard.............................................................................................................................................27
Installing the keyboard...............................................................................................................................................30
Removing the heat sink ........................................................................................................................................... 30
Installing the heat sink ...............................................................................................................................................31
System fan.........................................................................................................................................................................31
Removing the system fan.......................................................................................................................................... 31
Installing the system fan............................................................................................................................................32
Power connector port..................................................................................................................................................... 33
Removing the power connector port...................................................................................................................... 33
Installing power connector port............................................................................................................................... 33
Removing the chassis frame.................................................................................................................................... 34
Installing the chassis frame.......................................................................................................................................35
LED board......................................................................................................................................................................... 36
Removing LED board.................................................................................................................................................36
Installing LED board................................................................................................................................................... 37
Removing the touchpad............................................................................................................................................40
System board.................................................................................................................................................................... 41
Removing system board.............................................................................................................................................41
Installing system board.............................................................................................................................................. 44
Removing the speaker...............................................................................................................................................45
Contents
4
Installing the speaker.................................................................................................................................................46
Display hinge cover..........................................................................................................................................................46
Removing display hinge cover .................................................................................................................................46
Installing display hinge cover ....................................................................................................................................47
Removing display hinge ............................................................................................................................................58
Installing display hinge ..............................................................................................................................................59
Display back cover assembly..........................................................................................................................................59
Removing the display back cover assembly ..........................................................................................................59
Installing the display back cover assembly ............................................................................................................ 60
Enhanced Pre-Boot System Assessment — ePSA diagnostics................................................................................63
Running the ePSA Diagnostics.................................................................................................................................63
Real Time Clock reset......................................................................................................................................................63
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise
noted, each procedure included in this document assumes that the following conditions exist:
•You have read the safety information that shipped with your computer.
•A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional
safety best practices information, see the Regulatory Compliance Homepage at www.Dell.com/regulatory_compliance
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its
edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have
connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the
cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a
cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear dierently than shown in this document.
1
Turning o your computer — Windows 10
CAUTION
remove the side cover.
1 Click or tap .
2 Click or tap and then click or tap Shut down.
: To avoid losing data, save and close all open les and exit all open programs before you turn o your computer or
: Ensure that the computer and all attached devices are turned o. If your computer and attached devices did not
NOTE
automatically turn o when you shut down your operating system, press and hold the power button for about 6 seconds to
turn them o.
Before working inside your computer
1 Ensure that your work surface is at and clean to prevent the computer cover from being scratched.
2 Turn o your computer.
3 If the computer is connected to a docking device (docked), undock it.
4 Disconnect all network cables from the computer (if available).
6Working on your computer
CAUTION: If your computer has an RJ45 port, disconnect the network cable by rst unplugging the cable from your
computer.
5 Disconnect your computer and all attached devices from their electrical outlets.
6 Open the display.
7 Press and hold the power button for few seconds, to ground the system board.
CAUTION: To guard against electrical shock unplug your computer from the electrical outlet before performing Step # 8.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
8 Remove any installed ExpressCards or Smart Cards from the appropriate slots.
After working inside your computer
After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your
computer.
CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries
designed for other Dell computers.
1 Replace the battery.
2 Replace the base cover.
3 Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.
4 Connect any telephone or network cables to your computer.
CAUTION
computer.
5 Connect your computer and all attached devices to their electrical outlets.
6 Turn on your computer.
: To connect a network cable, rst plug the cable into the network device and then plug it into the
Working on your computer
7
Technology and components
This chapter details the technology and components available in the system.
Topics:
•Power adapter
•DDR4
•HDMI 1.4
•USB features
•USB Type-C
Power adapter
This laptop is shipped with 7.4mm barrel plug on 90 W or 130 W power adapter.
2
WARNING
pull rmly but gently to avoid damaging the cable.
WARNING: The power adapter works with electrical outlets worldwide. However, power connectors and power strips vary
among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may
cause re or equipment damage.
: When you disconnect the power adapter cable from the laptop, grasp the connector, not the cable itself, and then
DDR4
DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512
GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is keyed
dierently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system.
DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4 also supports
a new, deep power-down mode that allows the host device to go into standby without needing to refresh its memory. Deep power-down
mode is expected to reduce standby power consumption by 40 to 50 percent.
DDR4 Details
There are subtle dierences between DDR3 and DDR4 memory modules, as listed below.
Key notch dierence
The key notch on a DDR4 module is in a dierent location from the key notch on a DDR3 module. Both notches are on the insertion edge
but the notch location on the DDR4 is slightly dierent, to prevent the module from being installed into an incompatible board or platform.
8Technology and components
Figure 1. Notch dierence
Increased thickness
DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.
Figure 2. Thickness dierence
Curved edge
DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.
Figure 3. Curved edge
Memory Errors
Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not
turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the
system or under the keyboard, as in some portable systems.
HDMI 1.4
This topic explains the HDMI 1.4 and its features along with the advantages.
HDMI (High-Denition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an
interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or
video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD players. The primary advantage is cable
reduction and content protection provisions. HDMI supports standard, enhanced, or high-denition video, plus multichannel digital audio on
a single cable.
: The HDMI 1.4 will provide 5.1 channel audio support.
NOTE
Technology and components9
HDMI 1.4 Features
•HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their IP-enabled
devices without a separate Ethernet cable
•Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround audio system,
eliminating the need for a separate audio cable
•3D - Denes input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater applications
•Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings
based on content type
•Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics
•4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema systems
used in many commercial movie theaters
•HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p
•Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of
the motoring environment while delivering true HD quality
Advantages of HDMI
•Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.
•Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a
simple, cost-eective manner
•Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound
•HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple cables
currently used in A/V systems
•HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality
USB features
Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplied the connection between host computers and peripheral
devices like mice, keyboards, external drivers, and printers.
Let's take a quick look on the USB evolution referencing to the table below.
Table 1. USB evolution
TypeData Transfer RateCategoryIntroduction Year
USB 3.0/USB 3.1 Gen 15 GbpsSuper Speed2010
USB 2.0480 MbpsHigh Speed2000
USB 3.1 Gen 210 GbpsSuper Speed2013
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)
For years, the USB 2.0 has been rmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and
yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1
nally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In a nutshell, USB 3.1 Gen 1
features are as follows:
•Higher transfer rates (up to 5 Gbps)
Technology and components
10
•Increased maximum bus power and increased device current draw to better accommodate power-hungry devices
•New power management features
•Full-duplex data transfers and support for new transfer types
•Backward USB 2.0 compatibility
•New connectors and cable
The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.
Speed
Currently, there are 3 speed modes dened by the latest USB 3.0/USB 3.1 Gen 1 specication. They are Super-Speed, Hi-Speed and Full-
Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specication retains Hi-Speed, and Full-Speed USB mode,
commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to
maintain backward compatibility.
USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:
•An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).
•USB 2.0 previously had four wires (power, ground, and a pair for dierential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs
of dierential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.
•USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold
increase in theoretical bandwidth.
With today's ever increasing demands placed on data transfers with high-denition video content, terabyte storage devices, high megapixel
count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps
theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum. Similarly, USB
3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with overheads. At this
speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.
Applications
USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB
video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine
Technology and components
11
that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI requires almost 2Gbps
throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps speed, the standard will nd its way
into some products that previously weren't USB territory, like external RAID storage systems.
Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:
•External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives
•Portable USB 3.0/USB 3.1 Gen 1 Hard Drives
•USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters
•USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers
•USB 3.0/USB 3.1 Gen 1 Solid-state Drives
•USB 3.0/USB 3.1 Gen 1 RAIDs
•Optical Media Drives
•Multimedia Devices
•Networking
•USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs
Compatibility
The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all,
while USB 3.0/USB 3.1 Gen 1 species new physical connections and thus new cables to take advantage of the higher speed capability of
the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as
before. Five new connections to carry receive and transmitted data independently are present on USB 3.0/USB 3.1 Gen 1 cables and only
come into contact when connected to a proper SuperSpeed USB connection.
Windows 8/10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows, which
continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.
Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service
Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1 Gen 1 support in Windows 7,
SuperSpeed support would trickle down to Vista. Microsoft has conrmed this by stating that most of their partners share the opinion that
Vista should also support USB 3.0/USB 3.1 Gen 1.
Advantages of Displayport over USB Type-C
•Full DisplayPort audio/video (A/V) performance (up to 4K at 60Hz)
•SuperSpeed USB (USB 3.1) data
•Reversible plug orientation and cable direction
•Backwards compatibility to VGA, DVI with adaptors
•Supports HDMI 2.0a and is backwards compatible with previous versions
USB Type-C
USB Type-C is a new, tiny physical connector. The connector itself can support various exciting new USB standard like USB 3.1 and USB
power delivery (USB PD).
Alternate Mode
USB Type-C is a new connector standard that's very small. It's about a third the size of an old USB Type-A plug. This is a single connector
standard that every device should be able to use. USB Type-C ports can support a variety of dierent protocols using “alternate modes,”
which allows you to have adapters that can output HDMI, VGA, DisplayPort, or other types of connections from that single USB port
Technology and components
12
USB Power Delivery
The USB PD specication is also closely intertwined with USB Type-C. Currently, smartphones, tablets, and other mobile devices often use
a USB connection to charge. A USB 2.0 connection provides up to 2.5 watts of power — that'll charge your phone, but that's about it. A
laptop might require up to 60 watts, for example. The USB Power Delivery specication ups this power delivery to 100 watts. It's bidirectional, so a device can either send or receive power. And this power can be transferred at the same time the device is transmitting
data across the connection.
This could spell the end of all those proprietary laptop charging cables, with everything charging via a standard USB connection. You could
charge your laptop from one of those portable battery packs you charge your smartphones and other portable devices from today. You
could plug your laptop into an external display connected to a power cable, and that external display would charge your laptop as you used
it as an external display — all via the one little USB Type-C connection. To use this, the device and the cable have to support USB Power
Delivery. Just having a USB Type-C connection doesn't necessarily mean they do.
USB Type-C and USB 3.1
USB 3.1 is a new USB standard. USB 3's theoretical bandwidth is 5 Gbps, while USB 3.1 Gen2 is10Gbps . That's double the bandwidth, as
fast as a rst-generation Thunderbolt connector. USB Type-C isn't the same thing as USB 3.1. USB Type-C is just a connector shape, and
the underlying technology could just be USB 2 or USB 3.0. In fact, Nokia's N1 Android tablet uses a USB Type-C connector, but underneath
it's all USB 2.0 — not even USB 3.0. However, these technologies are closely related.
Technology and components
13
Disassembly and reassembly
Subscriber Identity Module(SIM) board
Removing the Subscriber Identication Module card
CAUTION: Removing the SIM card when the computer is on may cause data loss or damage the card. Ensure your computer is
turned o or the network connections are disabled.
1Insert a paperclip or a SIM card removal tool into the pinhole on the SIM card tray [1].
2Pull the SIM card tray to remove it [2].
3Remove the SIM card from the SIM card tray.
4Push the SIM card tray into the slot until it clicks into place.
3
Installing the Subscriber Identication Module card
1Insert a paperclip or a SIM card removal tool into the pinhole [1].
2Pull the SIM card tray to remove it [2].
3Place the SIM card on the SIM card tray.
4Push the SIM card tray into the slot until it clicks into place .
14Disassembly and reassembly
SD card – optional
SD card is an optional component. You will see a SD card only in systems shipped with a WWAN card.
Removing the SD card – WWAN models
1 Follow the procedure Before working inside your computer
2 Push the SD card so that the SD card pops out from its slot [1], and then remove it from the system [2].
Installing the SD card – WWAN models
1 Push the SD card into its slot until the SD card gets secured with a click sound.
2 Follow the procedure in After working inside your computer
Base cover
Removing the base cover
1 Follow the procedure in Before working inside your computer.
2 To remove the base cover:
Disassembly and reassembly
15
a Loosen the 8 (M2.0x6) captive screws that secure the base cover to the system [1].
b Pry the base cover from the recess at the top edge [2] and continue prying throughout the outer sides of the base cover in
clockwise direction to release the base cover.
NOTE: Use a plastic scribe to pry the base cover from the edges.
c Lift the base cover from the system.
16
Disassembly and reassembly
Installing the base cover
1 Place the base cover to align with the screw holders on the system and press the sides of the base cover.
2 Tighten the 8 (M2.0x6) captive screws to secure the base cover to the system.
3 Follow the procedure in After working inside your computer.
Battery
Removing the battery
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 To remove the battery:
a Disconnect the battery cable from the connector on the system board [1] and unroute the cable from the routing channel.
b Loosen the M2x6 captive screw that secures the battery to the system [2].
c Lift the battery away from the system [3].
Disassembly and reassembly
17
Installing the battery
1 Insert the battery into the slot on the system.
2 Route the battery cable through the routing channel.
3 Tighten the M2x6 captive screw to secure the battery to the system.
4 Connect the battery cable to the connector on the system board.
5 Install the base cover.
6 Follow the procedure in After working inside your computer.
SSD card–optional
Removing the SSD card
1 Follow the procedure in Before working inside your computer.
2 Remove the :
a base cover
b battery
3 To remove the Solid State Drive (SSD) card:
a Peel the adhesive mylar shield that secures the SSD card [1].
: Remove the adhesive mylar carefully so that it can be reused on the replacement SSD.
NOTE
b Remove the M2x3 screw that secures the SSD to the system [2].
c Slide and lift the SSD from the system [3].
Disassembly and reassembly
18
NOTE: This applies only to the SATA M.2 2280 version of the SSD
Installing the SSD card
1 Insert the SSD card into the connector on the system.
2 Replace the M2x3 screw that secures the SSD card to the system.
3 Place the Mylar shield over the SSD.
4 Install the :
a battery
b base cover
5 Follow the procedure in After working inside your computer.
SSD frame
Removing the SSD frame
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
c SSD card
Disassembly and reassembly
19
3 To remove the SSD frame:
a Remove the M2x3 screw that secures the SSD frame to the system [1].
b Lift the SSD frame from the system [2].
Installing the SSD frame
1 Place the SSD frame into the slot in the system.
2 Replace the M2x3 screw that secures the SSD frame to the system.
3 Install the:
a SSD card
b battery
c base cover
4 Follow the procedure in After working inside your computer.
Hard drive
Removing hard drive
1 Follow the procedure in Before working inside your computer.
2 Remove the :
a base cover
b battery
3 To remove the hard drive:
Disassembly and reassembly
20
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