Dell Latitude 5491 User Manual
Latitude 5491
Service Manual
1.0
Regulatory Model: P72G
Regulatory Type: P72G002
May 2020
Rev. A03
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.
Contents
1 Working on your computer............................................................................................................ 6
Safety instructions.................................................................................................................................................................6
Turning off your computer — Windows 10....................................................................................................................... 6
Before working inside your computer................................................................................................................................. 6
After working inside your computer.................................................................................................................................... 7
2 Technology and components......................................................................................................... 8
Power adapter........................................................................................................................................................................8
DDR4....................................................................................................................................................................................... 8
HDMI 1.4................................................................................................................................................................................. 9
USB features........................................................................................................................................................................ 10
Advantages of Displayport over USB Type-C............................................................................................................ 12
USB Type-C..........................................................................................................................................................................12
3 Disassembly and reassembly........................................................................................................ 13
Subscriber Identity Module(SIM) board............................................................................................................................13
Removing the Subscriber Identification Module card................................................................................................13
Installing the Subscriber Identification Module card.................................................................................................. 13
SD card—optional................................................................................................................................................................13
Removing the SD card – WWAN models....................................................................................................................13
Installing the SD card – WWAN models......................................................................................................................14
Base cover.............................................................................................................................................................................14
Removing the base cover..............................................................................................................................................14
Installing the base cover................................................................................................................................................16
Battery...................................................................................................................................................................................16
Lithium-ion battery precautions................................................................................................................................... 16
Removing the battery....................................................................................................................................................16
Installing the battery.......................................................................................................................................................17
SSD card–optional............................................................................................................................................................... 17
Removing the SSD card................................................................................................................................................ 17
Installing the SSD card...................................................................................................................................................18
SSD frame.............................................................................................................................................................................18
Removing the SSD frame..............................................................................................................................................18
Installing the SSD frame................................................................................................................................................ 19
Hard drive..............................................................................................................................................................................19
Removing hard drive...................................................................................................................................................... 19
Installing hard drive .......................................................................................................................................................20
Coin-cell battery................................................................................................................................................................... 21
Removing the coin cell battery..................................................................................................................................... 21
Installing coin cell battery.............................................................................................................................................. 21
WLAN card...........................................................................................................................................................................22
Removing WLAN card...................................................................................................................................................22
Installing WLAN card..................................................................................................................................................... 22
WWAN card – optional.......................................................................................................................................................23
Contents 3
Installing the WWAN card.............................................................................................................................................23
Removing the WWAN card.......................................................................................................................................... 23
Memory modules................................................................................................................................................................. 24
Removing the memory module.................................................................................................................................... 24
Installing the memory module...................................................................................................................................... 25
Keyboard lattice and Keyboard..........................................................................................................................................25
Removing keyboard lattice...........................................................................................................................................25
Installing keyboard lattice............................................................................................................................................. 26
Removing the keyboard................................................................................................................................................26
Installing the keyboard.................................................................................................................................................. 29
Heat sink ..............................................................................................................................................................................29
Removing the heat sink ............................................................................................................................................... 29
Installing the heat sink ..................................................................................................................................................30
System fan........................................................................................................................................................................... 30
Removing the system fan.............................................................................................................................................30
Installing the system fan................................................................................................................................................31
Power connector port.........................................................................................................................................................32
Removing the power connector port..........................................................................................................................32
Installing power connector port...................................................................................................................................32
Chassis frame.......................................................................................................................................................................33
Removing the chassis frame........................................................................................................................................ 33
Installing the chassis frame...........................................................................................................................................34
LED board.............................................................................................................................................................................34
Removing LED board.................................................................................................................................................... 34
Installing LED board.......................................................................................................................................................35
SmartCard module.............................................................................................................................................................. 36
Removing smart card reader board.............................................................................................................................36
Installing smart card reader board...............................................................................................................................36
Touchpad panel....................................................................................................................................................................37
Removing the touchpad................................................................................................................................................37
Installing touchpad panel.............................................................................................................................................. 38
System board.......................................................................................................................................................................38
Removing system board............................................................................................................................................... 38
Installing system board.................................................................................................................................................. 41
Speaker................................................................................................................................................................................. 42
Removing the speaker.................................................................................................................................................. 42
Installing the speaker.....................................................................................................................................................43
Display hinge cover..............................................................................................................................................................43
Removing display hinge cover .....................................................................................................................................43
Installing display hinge cover ....................................................................................................................................... 44
Display assembly..................................................................................................................................................................44
Removing display assembly.......................................................................................................................................... 44
Installing display assembly............................................................................................................................................ 48
Display bezel.........................................................................................................................................................................48
Removing display bezel ................................................................................................................................................48
Installing display bezel .................................................................................................................................................. 49
Display panel.........................................................................................................................................................................49
Removing display panel ................................................................................................................................................49
Installing display panel ...................................................................................................................................................51
Display (eDP) cable..............................................................................................................................................................51
4
Contents
Removing display cable ................................................................................................................................................ 51
Installing display cable .................................................................................................................................................. 52
Camera..................................................................................................................................................................................52
Removing camera..........................................................................................................................................................52
Installing camera............................................................................................................................................................ 53
Display hinges.......................................................................................................................................................................54
Removing display hinge ............................................................................................................................................... 54
Installing display hinge ..................................................................................................................................................54
Display back cover assembly............................................................................................................................................. 55
Removing the display back cover assembly ..............................................................................................................55
Installing the display back cover assembly ................................................................................................................ 55
Palm rest.............................................................................................................................................................................. 56
Removing palm rest...................................................................................................................................................... 56
Installing palm rest......................................................................................................................................................... 57
4 Troubleshooting......................................................................................................................... 58
Enhanced Pre-Boot System Assessment — ePSA diagnostics................................................................................... 58
Running the ePSA Diagnostics.................................................................................................................................... 58
Real Time Clock reset......................................................................................................................................................... 58
5 Getting help.............................................................................................................................. 60
Contacting Dell.................................................................................................................................................................... 60
Contents
5
Working on your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise
noted, each procedure included in this document assumes that the following conditions exist:
• You have read the safety information that shipped with your computer.
• A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For
additional safety best practices information, see the Regulatory Compliance Homepage
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching
an unpainted metal surface at the same time as touching a connector on the back of the computer.
1
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by
its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables
have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you
disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also,
before you connect a cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Turning off your computer — Windows 10
CAUTION:
computer or remove the side cover.
1. Click or tap .
2. Click or tap
To avoid losing data, save and close all open files and exit all open programs before you turn off your
and then click or tap Shut down.
Ensure that the computer and all attached devices are turned off. If your computer and attached devices did
NOTE:
not automatically turn off when you shut down your operating system, press and hold the power button for about 6
seconds to turn them off.
Before working inside your computer
1. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.
2. Turn off your computer.
3. If the computer is connected to a docking device (docked), undock it.
6 Working on your computer
4. Disconnect all network cables from the computer (if available).
CAUTION: If your computer has an RJ45 port, disconnect the network cable by first unplugging the cable from your
computer.
5. Disconnect your computer and all attached devices from their electrical outlets.
6. Open the display.
7. Press and hold the power button for few seconds, to ground the system board.
CAUTION: To guard against electrical shock unplug your computer from the electrical outlet before performing Step
# 8.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface at the same time as touching a connector on the back of the computer.
8. Remove any installed ExpressCards or Smart Cards from the appropriate slots.
After working inside your computer
After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your
computer.
CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use
batteries designed for other Dell computers.
1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.
2. Connect any telephone or network cables to your computer.
CAUTION:
computer.
To connect a network cable, first plug the cable into the network device and then plug it into the
3. Connect your computer and all attached devices to their electrical outlets.
4. Turn on your computer.
Working on your computer
7
Technology and components
This chapter details the technology and components available in the system.
Topics:
• Power adapter
• DDR4
• HDMI 1.4
• USB features
• USB Type-C
Power adapter
This laptop is shipped with 7.4 mm barrel plug on 90 W or 130 W power adapter.
WARNING: When you disconnect the power adapter cable from the laptop, grasp the connector, not the cable itself, and
then pull firmly but gently to avoid damaging the cable.
WARNING: The power adapter works with electrical outlets worldwide. However, power connectors and power strips
vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical
outlet may cause fire or equipment damage.
2
DDR4
DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512
GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is keyed
differently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system.
DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4 also
supports a new, deep power-down mode that allows the host device to go into standby without needing to refresh its memory. Deep
power-down mode is expected to reduce standby power consumption by 40 to 50 percent.
DDR4 Details
There are subtle differences between DDR3 and DDR4 memory modules, as listed below.
Key notch difference
The key notch on a DDR4 module is in a different location from the key notch on a DDR3 module. Both notches are on the insertion edge
but the notch location on the DDR4 is slightly different, to prevent the module from being installed into an incompatible board or platform.
Figure 1. Notch difference
Increased thickness
DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.
8 Technology and components
Figure 2. Thickness difference
Curved edge
DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.
Figure 3. Curved edge
Memory Errors
Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not
turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the
system or under the keyboard, as in some portable systems.
HDMI 1.4
This topic explains the HDMI 1.4 and its features along with the advantages.
HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an
interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or
video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD players. The primary advantage is cable
reduction and content protection provisions. HDMI supports standard, enhanced, or high-definition video, plus multichannel digital audio
on a single cable.
NOTE: The HDMI 1.4 will provide 5.1 channel audio support.
HDMI 1.4 Features
• HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their IP-enabled
devices without a separate Ethernet cable
• Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround audio
system, eliminating the need for a separate audio cable
• 3D - Defines input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater applications
• Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings
based on content type
• Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics
• 4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema
systems used in many commercial movie theaters
• HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p
• Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique
demands of the motoring environment while delivering true HD quality
Technology and components
9
Advantages of HDMI
• Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.
• Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a
simple, cost-effective manner
• Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound
• HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple cables
currently used in A/V systems
• HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality
USB features
Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral
devices like mice, keyboards, external drivers, and printers.
Let's take a quick look on the USB evolution referencing to the table below.
Table 1. USB evolution
Type Data Transfer Rate Category Introduction Year
USB 2.0 480 Mbps High Speed 2000
USB 3.0/USB 3.1 Gen 1 5 Gbps Super Speed 2010
USB 3.1 Gen 2 10 Gbps Super Speed 2013
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)
For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and
yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1
finally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In a nutshell, USB 3.1 Gen 1
features are as follows:
• Higher transfer rates (up to 5 Gbps)
• Increased maximum bus power and increased device current draw to better accommodate power-hungry devices
• New power management features
• Full-duplex data transfers and support for new transfer types
• Backward USB 2.0 compatibility
• New connectors and cable
The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.
Speed
Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed and FullSpeed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specification retains Hi-Speed, and Full-Speed USB mode,
commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to
maintain backward compatibility.
USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:
• An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).
• USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four more for two
pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.
• USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold
increase in theoretical bandwidth.
10
Technology and components
With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high
megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the
480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum.
Similarly, USB 3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with
overheads. At this speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.
Applications
USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB
video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine
that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI requires almost 2Gbps
throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps speed, the standard will find its way
into some products that previously weren't USB territory, like external RAID storage systems.
Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:
• External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives
• Portable USB 3.0/USB 3.1 Gen 1 Hard Drives
• USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters
• USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers
• USB 3.0/USB 3.1 Gen 1 Solid-state Drives
• USB 3.0/USB 3.1 Gen 1 RAIDs
• Optical Media Drives
• Multimedia Devices
• Networking
• USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs
Compatibility
The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all,
while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the higher speed capability of
the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as
before. Five new connections to carry receive and transmitted data independently are present on USB 3.0/USB 3.1 Gen 1 cables and only
come into contact when connected to a proper SuperSpeed USB connection.
Windows 8/10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows, which
continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.
Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent
Service Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1 Gen 1 support in
Windows 7, SuperSpeed support would trickle down to Vista. Microsoft has confirmed this by stating that most of their partners share the
opinion that Vista should also support USB 3.0/USB 3.1 Gen 1.
Technology and components
11
Advantages of Displayport over USB Type-C
• Full DisplayPort audio/video (A/V) performance (up to 4K at 60Hz)
• SuperSpeed USB (USB 3.1) data
• Reversible plug orientation and cable direction
• Backwards compatibility to VGA, DVI with adaptors
• Supports HDMI 2.0a and is backwards compatible with previous versions
USB Type-C
USB Type-C is a new, tiny physical connector. The connector itself can support various exciting new USB standard like USB 3.1 and USB
power delivery (USB PD).
Alternate Mode
USB Type-C is a new connector standard that's very small. It's about a third the size of an old USB Type-A plug. This is a single connector
standard that every device should be able to use. USB Type-C ports can support a variety of different protocols using “alternate modes,”
which allows you to have adapters that can output HDMI, VGA, DisplayPort, or other types of connections from that single USB port
USB Power Delivery
The USB PD specification is also closely intertwined with USB Type-C. Currently, smartphones, tablets, and other mobile devices often
use a USB connection to charge. A USB 2.0 connection provides up to 2.5 watts of power — that'll charge your phone, but that's about
it. A laptop might require up to 60 watts, for example. The USB Power Delivery specification ups this power delivery to 100 watts. It's bidirectional, so a device can either send or receive power. And this power can be transferred at the same time the device is transmitting
data across the connection.
This could spell the end of all those proprietary laptop charging cables, with everything charging via a standard USB connection. You could
charge your laptop from one of those portable battery packs you charge your smartphones and other portable devices from today. You
could plug your laptop into an external display connected to a power cable, and that external display would charge your laptop as you used
it as an external display — all via the one little USB Type-C connection. To use this, the device and the cable have to support USB Power
Delivery. Just having a USB Type-C connection doesn't necessarily mean they do.
USB Type-C and USB 3.1
USB 3.1 is a new USB standard. USB 3's theoretical bandwidth is 5 Gbps, while USB 3.1 Gen2 is10Gbps . That's double the bandwidth, as
fast as a first-generation Thunderbolt connector. USB Type-C isn't the same thing as USB 3.1. USB Type-C is just a connector shape, and
the underlying technology could just be USB 2 or USB 3.0. In fact, Nokia's N1 Android tablet uses a USB Type-C connector, but
underneath it's all USB 2.0 — not even USB 3.0. However, these technologies are closely related.
12
Technology and components
Disassembly and reassembly
Subscriber Identity Module(SIM) board
Removing the Subscriber Identification Module card
CAUTION: Removing the SIM card when the computer is on may cause data loss or damage the card. Ensure your
computer is turned off or the network connections are disabled.
1. Insert a paperclip or a SIM card removal tool into the pinhole on the SIM card tray [1].
2. Pull the SIM card tray to remove it [2].
3. Remove the SIM card from the SIM card tray.
4. Push the SIM card tray into the slot until it clicks into place.
3
Installing the Subscriber Identification Module card
1. Insert a paperclip or a SIM card removal tool into the pinhole [1].
2. Pull the SIM card tray to remove it [2].
3. Place the SIM card on the SIM card tray.
4. Push the SIM card tray into the slot until it clicks into place .
SD card—optional
SD card is an optional component. You will see a SD card only in systems shipped with a WWAN card.
Removing the SD card – WWAN models
1. Follow the procedure Before working inside your computer
2. Push the SD card so that the SD card pops out from its slot [1], and then remove it from the system [2].
Disassembly and reassembly 13
Installing the SD card – WWAN models
1. Push the SD card into its slot until the SD card gets secured with a click sound.
2. Follow the procedure in After working inside your computer
Base cover
Removing the base cover
1. Follow the procedure in Before working inside your computer.
2. To remove the base cover:
a. Loosen the 8 (M2.0x6) captive screws that secure the base cover to the system [1].
b. Pry the base cover from the recess at the top edge [2] and continue prying throughout the outer sides of the base cover in
clockwise direction to release the base cover.
NOTE: Use a plastic scribe to pry the base cover from the edges.
14 Disassembly and reassembly
c. Lift the base cover from the system.
Disassembly and reassembly
15
Installing the base cover
1. Place the base cover to align with the screw holders on the system and press the sides of the base cover.
2. Tighten the 8 (M2.0x6) captive screws to secure the base cover to the system.
3. Follow the procedure in After working inside your computer.
Battery
Lithium-ion battery precautions
CAUTION:
• Exercise caution when handling Lithium-ion batteries.
• Discharge the battery as much as possible before removing it from the system. This can be done by disconnecting
the AC adapter from the system to allow the battery to drain.
• Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
• Do not expose the battery to high temperatures, or disassemble battery packs and cells.
• Do not apply pressure to the surface of the battery.
• Do not bend the battery.
• Do not use tools of any kind to pry on or against the battery.
• Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or
damage to the battery and other system components.
• If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a
Lithium-ion battery can be dangerous. In such an instance, contact for assistance and further instructions.
• If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending,
or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for
assistance. See https://www.dell.com/support.
• Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and resellers.
Removing the battery
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. To remove the battery:
a. Disconnect the battery cable from the connector on the system board [1] and unroute the cable from the routing channel.
b. Loosen the M2x6 captive screw that secures the battery to the system [2].
c. Lift the battery away from the system [3].
16
Disassembly and reassembly
Installing the battery
1. Insert the battery into the slot on the system.
2. Route the battery cable through the routing channel.
3. Tighten the M2x6 captive screw to secure the battery to the system.
4. Connect the battery cable to the connector on the system board.
5. Install the base cover.
6. Follow the procedure in After working inside your computer.
SSD card–optional
Removing the SSD card
NOTE: The following steps are applicable for SATA M.2 2280 and PCIe M.2 2280
1. Follow the procedure in Before working inside your computer.
2. Remove the :
a. base cover
b. battery
3. To remove the Solid State Drive (SSD) card:
a. Peel the adhesive mylar shield that secures the SSD card [1].
NOTE: Remove the adhesive mylar carefully so that it can be reused on the replacement SSD.
b. Remove the M2x3 screw that secures the SSD to the system [2].
c. Slide and lift the SSD from the system [3].
Disassembly and reassembly
17
Installing the SSD card
NOTE: The following procedure applies for SATA M.2 2280 and PCIe M.2 2280
1. Insert the SSD card into the connector on the system.
2. Replace the M2*3 screw that secures the SSD card to the system.
3. Place the Mylar shield over the SSD.
4. Install the :
a. battery
b. base cover
5. Follow the procedure in After working inside your computer.
SSD frame
Removing the SSD frame
1. Follow the procedure in Before working inside your computer.
2. Remove the:
a. base cover
b. battery
c. SSD card
3. To remove the SSD frame:
a. Remove the M2x3 screw that secures the SSD frame to the system [1].
b. Lift the SSD frame from the system [2].
18
Disassembly and reassembly
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