1 Working on your computer............................................................................................................................. 7
ESD eld service kit ....................................................................................................................................................8
Before working inside your computer..............................................................................................................................9
After working inside your computer.................................................................................................................................9
2 Removing and installing components............................................................................................................10
Removing the Subscriber Identication Module card............................................................................................. 11
Installing the Subscriber Identication Module card...............................................................................................12
Base cover.........................................................................................................................................................................12
Removing the base cover..........................................................................................................................................12
Installing the base cover............................................................................................................................................ 14
Removing the battery................................................................................................................................................ 15
Installing the battery...................................................................................................................................................15
Solid State Drive — optional ..........................................................................................................................................16
Removing the SSD card.............................................................................................................................................16
Installing the SSD card............................................................................................................................................... 17
Removing the SSD frame.......................................................................................................................................... 17
Installing the SSD frame............................................................................................................................................ 18
Hard drive.......................................................................................................................................................................... 18
Removing hard drive.................................................................................................................................................. 18
Installing hard drive ....................................................................................................................................................19
Removing the WWAN card.......................................................................................................................................23
Installing the WWAN card......................................................................................................................................... 24
Removing the memory module................................................................................................................................ 24
Installing the memory module...................................................................................................................................25
Contents
3
Keyboard lattice and Keyboard.......................................................................................................................................25
Removing the keyboard............................................................................................................................................ 26
Installing the keyboard...............................................................................................................................................29
Removing the heat sink ............................................................................................................................................29
Installing the heat sink ..............................................................................................................................................30
System fan........................................................................................................................................................................30
Removing the system fan......................................................................................................................................... 30
Installing the system fan............................................................................................................................................ 31
Power connector port..................................................................................................................................................... 32
Removing the power connector port...................................................................................................................... 32
Installing power connector port............................................................................................................................... 32
Removing the chassis frame.................................................................................................................................... 33
Installing the chassis frame.......................................................................................................................................34
Removing the speaker...............................................................................................................................................37
Installing the speaker.................................................................................................................................................38
System board....................................................................................................................................................................38
Removing system board............................................................................................................................................38
Installing system board............................................................................................................................................... 41
Display hinge cover..........................................................................................................................................................42
Removing display hinge cover .................................................................................................................................42
Installing display hinge cover ................................................................................................................................... 43
Removing display hinge ............................................................................................................................................54
Installing display hinge ..............................................................................................................................................55
Contents
4
Display back cover assembly..........................................................................................................................................55
Removing the display back cover assembly ..........................................................................................................55
Installing the display back cover assembly ............................................................................................................ 56
Video specication............................................................................................................................................................61
Camera option ..................................................................................................................................................................61
Ports and Connectors .................................................................................................................................................... 62
Touch pad specications.................................................................................................................................................65
AC Adapter specications...............................................................................................................................................66
System dimensions.......................................................................................................................................................... 67
4 Technology and components....................................................................................................................... 69
Power adapter..................................................................................................................................................................69
Kaby Lake — 7th Generation Intel Core processors................................................................................................... 69
Kaby lake Specications............................................................................................................................................70
Kaby Lake Refresh — 8th Generation Intel Core processors.................................................................................... 70
Kaby Lake Refresh Specications.............................................................................................................................71
Advantages of HDMI................................................................................................................................................. 73
Advantages of HDMI................................................................................................................................................. 73
USB features.....................................................................................................................................................................74
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)........................................................................................................... 74
Advantages of Displayport over USB Type-C.........................................................................................................76
Contents
5
USB Type-C...................................................................................................................................................................... 76
USB Power Delivery...................................................................................................................................................76
5 System setup options...................................................................................................................................77
System Setup overview.................................................................................................................................................. 78
Accessing System Setup.................................................................................................................................................78
General screen options....................................................................................................................................................78
System Conguration screen options............................................................................................................................79
Video screen options.......................................................................................................................................................80
Power Management screen options..............................................................................................................................84
POST Behavior screen options...................................................................................................................................... 85
Virtualization support screen options............................................................................................................................ 87
Operating system congurations................................................................................................................................... 89
Serial IO driver............................................................................................................................................................90
USB drivers.................................................................................................................................................................90
Serial ATA drivers........................................................................................................................................................91
Enhanced Pre-Boot System Assessment ePSA diagnostics......................................................................................93
Running the ePSA Diagnostics.................................................................................................................................94
Real Time Clock reset......................................................................................................................................................94
The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.
Observe the following safety precautions before you perform any installation or break/x procedures involving disassembly or reassembly:
•Turn o the system and all attached peripherals.
•Disconnect the system and all attached peripherals from AC power.
•Disconnect all network cables, telephone, and telecommunications lines from the system.
•Use an ESD eld service kit when working inside any notebook to avoid electrostatic discharge (ESD) damage.
•After removing any system component, carefully place the removed component on an anti-static mat.
•Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted.
1
Standby power
Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are essentially
powered while turned o. The internal power enables the system to be remotely turned on (wake on LAN) and suspended into a sleep
mode and has other advanced power management features.
Unplugging, pressing and holding the power button for 15 seconds should discharge residual power in the system board. notebooks.
Bonding
Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through the use of a
eld service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare metal and never to a
painted or non-metal surface. The wrist strap should be secure and in full contact with your skin, and ensure that you remove all jewelry
such as watches, bracelets, or rings prior to bonding yourself and the equipment.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors,
memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent
problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is an
increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous
Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
Working on your computer7
•Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate and
complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and
immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.
•Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures
means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the
tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may
take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc.
The more dicult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.
Perform the following steps to prevent ESD damage:
•Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide
adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased
sensitivity to ESD damage.
•Handle all static-sensitive components in a static-safe area. If possible, use anti-static oor pads and workbench pads.
•When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing
material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static
electricity from your body.
•Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD eld service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-static
mat, wrist strap, and bonding wire.
Components of an ESD eld service kit
The components of an ESD eld service kit are:
•Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an anti-static
mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system being
worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESD-sensitive
items are safe in your hand, on the ESD mat, in the system, or inside a bag.
•Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare metal
on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily placed on
the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is known as
bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be aware that the
internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a wrist strap tester
in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week.
•ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a best
practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best
method for doing this test. If you do not have your own wrist strap tester, check with your regional oce to nd out if they have one.
To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to test. A
green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.
•Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are
insulators and often highly charged.
•Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,
deploying the kit for a server environment is dierent than for a desktop or portable environment. Servers are typically installed in a rack
within a data center; desktops or portables are typically placed on oce desks or cubicles. Always look for a large open at work area
that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is being
repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as Styrofoam
and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically handling any
hardware components
•ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are
preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in.
The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the
new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts should
never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the ESD mat,
in the system, or inside an anti-static bag.
Working on your computer
8
•Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be
returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all eld service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all
times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while
performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in
anti-static bags for safe transport.
Before working inside your computer
1 Ensure that your work surface is at and clean to prevent the computer cover from being scratched.
2 Turn o your computer.
3 If the computer is connected to a docking device (docked), undock it.
4 Disconnect all network cables from the computer (if available).
CAUTION
computer.
5 Disconnect your computer and all attached devices from their electrical outlets.
6 Open the display.
7 Press and hold the power button for few seconds, to ground the system board.
CAUTION
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
8 Remove any installed ExpressCards or Smart Cards from the appropriate slots.
: If your computer has an RJ45 port, disconnect the network cable by rst unplugging the cable from your
: To guard against electrical shock unplug your computer from the electrical outlet before performing Step # 8.
After working inside your computer
After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your
computer.
CAUTION
designed for other Dell computers.
1 Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.
2 Connect any telephone or network cables to your computer.
3 Connect your computer and all attached devices to their electrical outlets.
4 Turn on your computer.
: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries
CAUTION
computer.
: To connect a network cable, rst plug the cable into the network device and then plug it into the
Working on your computer
9
Removing and installing components
Topics:
•Recommended tools
•Screw size list
•Subscriber Identity Module(SIM) board
•Base cover
•Battery
•Solid State Drive — optional
•Hard drive
•Coin-cell battery
•WLAN card
•WWAN card – optional
•Memory modules
•Keyboard lattice and Keyboard
•Heat sink
•System fan
•Power connector port
•Chassis frame
•SmartCard module
•Speaker
•System board
•Display hinge cover
•Display assembly
•Display bezel
•Display panel
•Display (eDP) cable
•Camera
•Display hinges
•Display back cover assembly
•Palm rest
2
Recommended tools
The procedures in this document require the following tools:
•Phillips #0 screwdriver
•Phillips #1 screwdriver
•Plastic scribe
: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4
NOTE
10Removing and installing components
Screw size list
Table 1. Latitude 5490 screw size list
Component
Base cover8
Battery1
Heatsink4
WLAN1
SSD card1
Keyboard5
Display assembly4
Display panel4
Power connector port2
Palmrest2
LED board1
System board4
Type-C USB bracket2
Display hinge cover2
M2x3 (Thin
head)
M2.0x5M2.0x2.0M2x6
M2x2.
7
M2.0x2.5M2.5x3
Display hinge6
Hard drive4
Chassis frame58
Touchpad panel(button)2
Smart card module2
SSD frame1
WWAN frame1
Subscriber Identity Module(SIM) board
Removing the Subscriber Identication Module card
CAUTION
turned o or the network connections are disabled.
1Insert a paperclip or a SIM card removal tool into the pinhole on the SIM card tray [1].
2Pull the SIM card tray to remove it [2].
3Remove the SIM card from the SIM card tray.
: Removing the SIM card when the computer is on may cause data loss or damage the card. Ensure your computer is
Removing and installing components
11
4Push the SIM card tray into the slot until it clicks into place.
Installing the Subscriber Identication Module card
1Insert a paperclip or a SIM card removal tool into the pinhole [1].
2Pull the SIM card tray to remove it [2].
3Place the SIM card on the SIM card tray.
4Push the SIM card tray into the slot until it clicks into place .
Base cover
Removing the base cover
1 Follow the procedure in Before working inside your computer.
2 To remove the base cover:
a Loosen the 8 (M2.0x6) captive screws that secure the base cover to the system [1].
b Pry the base cover from the recess at the top edge [2] and continue prying throughout the outer sides of the base cover in
clockwise direction to release the base cover.
NOTE
: Use a plastic scribe to pry the base cover from the edges.
12Removing and installing components
c Lift the base cover from the system.
Removing and installing components
13
Installing the base cover
1 Place the base cover to align with the screw holders on the system.
2 Tighten the 8 (M2.0x6) captive screws to secure the base cover to the system.
3 Follow the procedure in After working inside your computer.
Battery
Lithium-ion battery precautions
CAUTION
•Exercise caution when handling Lithium-ion batteries.
•Discharge the battery as much as possible before removing it from the system. This can be done by disconnecting the AC adapter
•Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
•Do not expose the battery to high temperatures, or disassemble battery packs and cells.
•Do not apply pressure to the surface of the battery.
•Do not bend the battery.
•Do not use tools of any kind to pry on or against the battery.
•If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a Lithium-ion
•Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers.
14Removing and installing components
:
from the system to allow the battery to drain.
battery can be dangerous. In such an instance, the entire system should be replaced. Contact https://www.dell.com/support for
assistance and further instructions.
Removing the battery
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 To remove the battery:
a Disconnect the battery cable from the connector on the system board [1] and unroute the cable from the routing channel.
b Loosen the M2x6 captive screw that secures the battery to the system [2].
c Lift the battery away from the system [3].
Installing the battery
1 Insert the battery into the slot on the system.
2 Route the battery cable through the routing channel.
3 Tighten the M2x6 captive screw to secure the battery to the system.
4 Connect the battery cable to the connector on the system board.
5 Install the base cover.
6 Follow the procedure in After working inside your computer.
Removing and installing components
15
Solid State Drive — optional
Removing the SSD card
NOTE: The following steps are applicable for SATA M.2 2280 and PCIe M.2 2280
1 Follow the procedure in Before working inside your computer.
2 Remove the :
a base cover
b battery
3 To remove the Solid State Drive (SSD) card:
a Peel the adhesive mylar shield that secures the SSD card [1].
NOTE: Remove the adhesive mylar carefully so that it can be reused on the replacement SSD.
b Remove the M2x3 screw that secures the SSD to the system [2].
c Slide and lift the SSD from the system [3].
16Removing and installing components
Installing the SSD card
NOTE: The following procedure applies for SATA M.2 2280 and PCIe M.2 2280
1 Insert the SSD card into the connector on the system.
2 Replace the M2*3 screw that secures the SSD card to the system.
3 Place the Mylar shield over the SSD.
4 Install the :
a battery
b base cover
5 Follow the procedure in After working inside your computer.
Removing the SSD frame
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
c SSD card
3 To remove the SSD frame:
a Remove the M2x3 screw that secures the SSD frame to the system [1].
b Lift the SSD frame from the system [2].
Removing and installing components
17
Installing the SSD frame
1 Place the SSD frame into the slot in the system.
2 Replace the M2x3 screw that secures the SSD frame to the system.
3 Install the:
a SSD card
b battery
c base cover
4 Follow the procedure in After working inside your computer.
Hard drive
Removing hard drive
1 Follow the procedure in Before working inside your computer.
2 Remove the :
a base cover
b battery
3 To remove the hard drive:
a Disconnect the hard drive cable from the connector on the system board [1].
b Remove the four (M2 x 2.7) screws that secure the hard drive to the system [2].
c Lift the hard drive from the system.
Removing and installing components
18
Installing hard drive
1 Insert the hard drive into the slot on the system.
2 Replace the four (M2 x 2.7) screws to secure the hard drive to the system.
3 Connect the hard drive cable to the connector on the system board.
4 Install the :
a battery
b base cover
5 Follow the procedures in After working inside your system.
Coin-cell battery
Removing the coin cell battery
1 Follow the procedure in Before working inside your computer.
2 Remove the :
a base cover
b battery
3 To remove the coin cell battery:
a Disconnect the coin cell battery cable from the connector on the system board [1].
b Lift the coin cell battery to release from the adhesive and lift it away from the system board [2].
Removing and installing components
19
Installing coin cell battery
1 Ax the coin cell battery on the system board.
2 Connect the coin cell battery cable to the connector on the system board.
3 Install the :
a battery
b base cover
4 Follow the procedure in After working inside your computer.
WLAN card
Removing WLAN card
1 Follow the procedure in Before working inside your computer.
2 Remove the :
a base cover
b battery
3 To remove the WLAN card:
a Remove the M2x3 screw that secures the WLAN card bracket to the system [1].
b Remove the WLAN card bracket that secures the WLAN antenna cables [2].
c Disconnect the WLAN antenna cables from the connectors on the WLAN card [3].
d Lift the WLAN card away the connector as shown in the gure [4].
Removing and installing components
20
CAUTION: There is an adhesive pad on the system board or chassis frame which helps secure the wireless card in
place. When removing the wireless card from the system, make sure the adhesive pad stays on the system board/
chassis frame during the prying process. If the adhesive pad is removed from the system along with the wireless card,
adhere it back to the system.
Removing and installing components21
22Removing and installing components
Installing WLAN card
1 Insert the WLAN card into the connector on the system board.
2 Connect the WLAN antenna cables to the connectors on the WLAN card.
3 Place the WLAN card bracket to secure the WLAN cables.
4 Replace the M2x3 screw to secure the WLAN card to the system.
5 Install the :
a battery
b base cover
6 Follow the procedure in After working inside your computer.
WWAN card – optional
This is optional as the system might not ship with WWAN card.
Removing the WWAN card
1 Follow the procedure in Before working inside your computer.
2 Remove the :
a base cover
b battery
3 To remove the WWAN card:
a Disconnect the WWAN antenna cables from the connectors on the WWAN card [1].
b Remove the M2x3 screw that secures the WWAN card to the system [2]
c Slide and lift the WWAN card from the system [3].
Removing and installing components
23
Installing the WWAN card
1 Insert the WWAN card into the slot on the system.
2 Connect the WWAN antenna cables to the connectors on the WWAN card.
3 Replace the screw (M2X3) to secure the WWAN card to the computer.
4 Install the :
a battery
b base cover
5 Follow the procedure in After working inside your computer.
Memory modules
Removing the memory module
1 Follow the procedure in Before working inside your computer.
2 Remove the :
a base cover
b battery
3 To remove the memory module:
a Pry the clips securing the memory module until the memory module pops-up [1].
b Lift the memory module from the connector [2].
Removing and installing components
24
Installing the memory module
1 Insert the memory module into the memory connector at a 30 degree angle until the contacts are fully seated into the slot. Then, press
the module until the clips secure the memory module.
2 Install the :
a battery
b base cover
3 Follow the procedure in After working inside your computer.
Keyboard lattice and Keyboard
Removing keyboard lattice
1 Follow the procedure in Before working inside your computer.
2 Pry the keyboard lattice from one of the recess points [1] and lift the lattice from the system [2].
: Gently pull or lift keyboard lattice in clockwise or anticlockwise direction to avoid breakage.
NOTE
Removing and installing components25
Installing keyboard lattice
1 Place the keyboard lattice on the keyboard and press along the edges and in between the rows of keys until the lattice clicks in place.
2 Follow the procedure in After working inside your computer.
Removing the keyboard
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
c keyboard lattice
3 To remove the keyboard:
a Lift the latch and disconnect the keyboard cable from the connector on the system.
b Lift the latch and disconnect the keyboard backlight cables from the connectors on the system [2,3,4].
: Number of cables to disconnect is based on the keyboard type.
NOTE
26Removing and installing components
c Turn over the system and open the laptop in front view mode.
d Remove the ve (M2x2.5) screws that secure the keyboard to the system [1].
e Flip the keyboard from the bottom and lift it from the system along with the keyboard cable and the keyboard back light cable
[2].
WARNING
avoid damaging the cables.
: Gently pull the keyboard cable and the keyboard back light cables routed beneath the chassis frame to
Removing and installing components27
28Removing and installing components
Installing the keyboard
1 Hold the keyboard and route the keyboard cable and the keyboard backlight cables through the palmrest in the system.
2 Align the keyboard with the screw holders on the system.
3 Replace the ve (M2x2.5) screws to secure the keyboard to the system.
4 Turn the system over and connect the keyboard cable and the keyboard backlight cable to the connector in the system.
NOTE: When reinstalling the chassis frame ensure the keyboard cables are NOT under the lattice , but run through the
opening in the frame before connecting them to system board.
5 Install the:
a keyboard lattice
b battery
c base cover
6 Follow the procedure in After working inside your computer.
Heat sink
Removing the heat sink
: This procedure is only for the UMA model.
NOTE
1 Follow the procedure in Before working inside your computer.
2 Remove the :
a base cover
b battery
3 To remove the heat sink :
a Remove the four (M2x3) screws that secure the heat sink on the system board [1].
NOTE
:
•Remove the heat sink screws in sequential order as indicated on the heat-sink.
b Lift the heat sink from the system [2].
Removing and installing components
29
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