Dell C7765DN Manual

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Dell™ C7765dn

Color Multifunction Printer

Administrator Guide

Regulatory Model: C7765dn

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft, Windows, Windows NT, Windows Server, Windows Vista, Microsoft Network, and Internet Explorer are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; NetWare is a registered trademark of Novell, Inc. in the United States and other countries; EtherTalk, Macintosh, and Mac OS are trademarks of Apple Inc., registered in the U.S. and other countries. Adobe, Acrobat, and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries; PCL, HP-GL, and HP-GL/2 are registered trademarks of Hewlett-Packard Corporation; ThinPrint is a registered trademark of ThinPrint GmbH in Germany and other countries; RSA and BSAFE are either registered trademarks or trademarks of EMC Corporation in the United States and/or other countries.

XML Paper Specification (XPS): This product may incorporate intellectual property owned by Microsoft Corporation. The terms and conditions upon which Microsoft is licensing such intellectual property may be found at http://go.microsoft.com/fwlink/?LinkId=52369; DES: This product includes software developed by Eric Young (eay@mincom.oz.au); AES: Copyright (c) 2003, Dr Brian Gladman, Worcester, UK. All rights reserved. This product uses published AES software provided by Dr Brian Gladman under BSD licensing terms; TIFF (libtiff): Copyright (c) 1988-1997 Sam Leffler and Copyright (c) 1991-1997 Silicon Graphics, Inc.; ICC Profile (Little cms): Copyright

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

The printer software uses some of the codes defined by the Independent JPEG Group. WSD stands for Web Services on Devices.

SD Logo is a trademark of SD-3C, LLC.

As for RSA BSAFE

This printer includes RSA® BSAFE® Cryptographic software from EMC Corporation.

____________________

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA.

August 2013 Rev. A00

Table of Contents

1 Before Using the Machine ....................................................................................................................	13
Preface.......................................................................................................................................................	14
Types of Manuals.....................................................................................................................................	15
Using This Guide......................................................................................................................................	16
Organization of This Guide...............................................................................................................	16
Conventions.........................................................................................................................................	17
Interface Cables.......................................................................................................................................	19
Using the USB Interface ...................................................................................................................	19
Using the Ethernet Interface ............................................................................................................	20
Power Saver Mode..................................................................................................................................	21
Changing the Interval for Entering Power Saver Mode..............................................................	22
Completely Disabling the Wakeup Motion Sensor .....................................................................	23
Customizing the Control Panel ..............................................................................................................	25
Changing the Default Screen...........................................................................................................	25
Setting the Screen After Auto Clear ...............................................................................................	26
Customizing the Button Layout ........................................................................................................	27
Assigning Services to the Custom Buttons ...................................................................................	31
Adjusting the Screen Brightness ....................................................................................................	32
Entering Text.............................................................................................................................................	34
2 Paper and Other Media ..........................................................................................................................	35
Paper Types ..............................................................................................................................................	36
Loadable Quantity and Weight .......................................................................................................	36
Supported Paper.................................................................................................................................	36
Loading Paper...........................................................................................................................................	47
Loading Paper in Trays 1 to 4...........................................................................................................	47
Loading Paper in Tray 5 (Bypass Tray)...........................................................................................	48
Loading Paper in Tray 6 (HCF B1)....................................................................................................	49
Changing the Paper Size ........................................................................................................................	51
Changing the Paper Size for Trays 1 to 4 .......................................................................................	51
Changing the Paper Size for Tray 6 (HCF B1) (optional)..............................................................	52
Changing the Paper Settings .................................................................................................................	54
3 Maintenance ............................................................................................................................................	57
Replacing Consumables.........................................................................................................................	58
Replacing Toner Cartridges .............................................................................................................	58
Replacing Waste Toner Container R5 ............................................................................................	60
Replacing Drum Cartridges R1, R2, R3, or R4 ................................................................................	63
Replacing Staple Cartridge (for Finisher-B1) ...............................................................................	66
Replacing Booklet Staple Cartridge (for Booklet Maker Unit for Finisher-B1) .....................	67
Emptying the Hole Punch Waste Container (for Finisher-B1)....................................................	68
Cleaning the Machine.............................................................................................................................	70
Cleaning the Exterior.........................................................................................................................	70
Cleaning the Interior (LED Printheads) ..........................................................................................	70

	Cleaning the Touch Screen ..............................................................................................................	72
	Cleaning Document Cover and Document Glass..........................................................................	72
	Cleaning Film and Constant Velocity Transport Glass ................................................................	72
	Cleaning Document Feeder Rollers ................................................................................................	73
	Executing Calibration ..............................................................................................................................	75
	Printing a Report/List ...............................................................................................................................	79
	Deleting a Private Charge Print Job with an Invalid User ID ..........................................................	80
	Setting Restore Tool.................................................................................................................................	81
4	Machine Status ........................................................................................................................................	83
	Overview of Machine Status.................................................................................................................	.84
	Machine Information ...............................................................................................................................	85
	General Information ...........................................................................................................................	85
	Paper Tray Status................................................................................................................................	86
	Print Reports ........................................................................................................................................	86
	Automatically Printed Reports/Lists ...............................................................................................	94
	Overwrite Hard Disk...........................................................................................................................	95
	Print Mode............................................................................................................................................	96
	Fax Receiving Mode ..........................................................................................................................	98
	Faults...........................................................................................................................................................	99
	Supplies....................................................................................................................................................	100
	Billing Information .................................................................................................................................	101
	Billing Information ...........................................................................................................................	101
	User Account Billing Information..................................................................................................	102
5	Tools.........................................................................................................................................................	105
	System Settings Procedure ..................................................................................................................	106
	Step 1 Entering System Administration Mode ............................................................................	106
	Step 2 Entering the System Administrator User ID and Passcode ..........................................	106
	Step 3 Selecting [Tools] ..................................................................................................................	107
	Step 4 Selecting a Tab on the [Tools] Screen .............................................................................	107
	Step 5 Setting a Feature ..................................................................................................................	109
	Step 6 Exiting System Administration Mode...............................................................................	109
	Tools Menu List.......................................................................................................................................	110
	Common Service Settings.....................................................................................................................	124
	Machine Clock / Timers ..................................................................................................................	124
	Power Saver Settings ......................................................................................................................	127
	Audio Tones .......................................................................................................................................	127
	Screen / Button Settings .................................................................................................................	129
	Paper Tray Settings ..........................................................................................................................	131
	Image Quality Adjustment...............................................................................................................	136
	Reports................................................................................................................................................	137
	Maintenance......................................................................................................................................	139
	Watermark .........................................................................................................................................	140
	Force Annotation...............................................................................................................................	141
	Print Universal Unique ID ...............................................................................................................	143
	Notify Job Completion by E-mail ...................................................................................................	143

	Table of Contents
Plug-in Settings................................................................................................................................	144
Other Settings ...................................................................................................................................	144
Copy Service Settings...........................................................................................................................	158
Copy Tab - Features Allocation .....................................................................................................	158
Preset Buttons ..................................................................................................................................	159
Copy Defaults....................................................................................................................................	159
Copy Control......................................................................................................................................	164
Original Size Defaults .....................................................................................................................	166
Reduce / Enlarge Presets ...............................................................................................................	167
Custom Colors...................................................................................................................................	167
Annotations - Create Comments....................................................................................................	167
Connectivity & Network Setup............................................................................................................	168
Port Settings......................................................................................................................................	168
Protocol Settings..............................................................................................................................	173
Machine's E-mail Address / Host Name......................................................................................	176
Proxy Server Settings......................................................................................................................	177
Outgoing / Incoming E-mail Settings............................................................................................	178
Remote Authentication / Directory Service ................................................................................	179
Security Settings..............................................................................................................................	184
Other Settings ...................................................................................................................................	188
Print Service Settings ...........................................................................................................................	190
Allocate Memory..............................................................................................................................	190
Delete Form .......................................................................................................................................	192
Other Settings ...................................................................................................................................	192
Scan Service Settings...........................................................................................................................	197
Screen Defaults................................................................................................................................	197
Scan Defaults....................................................................................................................................	198
Scan to PC Defaults .........................................................................................................................	200
Original Size Defaults .....................................................................................................................	201
Output Size Defaults ........................................................................................................................	201
Reduce / Enlarge Presets ...............................................................................................................	201
Other Settings ...................................................................................................................................	201
Fax Service Settings .............................................................................................................................	204
Screen Defaults................................................................................................................................	204
Fax Defaults ......................................................................................................................................	205
Fax Control ........................................................................................................................................	206
Fax Received Options......................................................................................................................	211
Reduce / Enlarge Presets ...............................................................................................................	211
Original Size Defaults .....................................................................................................................	212
Local Terminal Information............................................................................................................	212
Internet Fax Control .........................................................................................................................	213
E-mail / Internet Fax Service Settings ...............................................................................................	216
E-mail Control ...................................................................................................................................	216
Address Book Settings .........................................................................................................................	219
Folder Service Settings ........................................................................................................................	220
Job Flow Service Settings ...................................................................................................................	221
Media Print Service Settings ..............................................................................................................	222

Stored File Settings................................................................................................................................	223
Web Applications Service Setup ........................................................................................................	225
Server Certificate Verification Settings.......................................................................................	225
Server Setup ......................................................................................................................................	227
Other Settings....................................................................................................................................	228
Web Browser Setup...............................................................................................................................	229
Setup .........................................................................................................................................................	231
Create Folder .....................................................................................................................................	231
Stored Programming ........................................................................................................................	233
Create Job Flow Sheet ....................................................................................................................	233
Create Job Flow Sheet Keyword ...................................................................................................	241
Add Address Book Entry..................................................................................................................	241
Create Fax Group Recipients..........................................................................................................	248
Add Fax Comment .............................................................................................................................	249
Paper Tray Attributes .......................................................................................................................	250
Accounting...............................................................................................................................................	251
Create / View User Accounts .........................................................................................................	251
View Accounts ..................................................................................................................................	254
Reset User Accounts........................................................................................................................	254
System Administrator's Meter (Copy Jobs) .................................................................................	255
Accounting Type ...............................................................................................................................	255
Accounting Login Screen Settings................................................................................................	256
Fax Billing Data.................................................................................................................................	257
Accounting / Billing Device Settings ...........................................................................................	258
Authentication / Security Settings ......................................................................................................	260
System Administrator Settings ......................................................................................................	260
Authentication...................................................................................................................................	261
Allow User to Disable Active Settings .........................................................................................	269
Job Status Default ............................................................................................................................	269
Overwrite Hard Disk.........................................................................................................................	269
6 Dell Printer Configuration Web Tool Settings..................................................................................	273
Installation of Dell Printer Configuration Web Tool........................................................................	274
Preparations ......................................................................................................................................	274
Configuration on the Machine .......................................................................................................	275
Starting Dell Printer Configuration Web Tool...................................................................................	276
Configuring Machine Settings Using Dell Printer Configuration Web Tool ...............................	277
7 Printer Environment Settings...............................................................................................................	281
Print Overview ........................................................................................................................................	282
Installation When Using USB Port ......................................................................................................	285
Step 1 Preparations ..........................................................................................................................	285
Step 2 Configuration on the Machine ...........................................................................................	285
Step 3 Configuration on the Computer..........................................................................................	286
Dell Printer Configuration Web Tool Setting Items ...................................................................	286
Installation When Using TCP/IP (LPD/Port 9100)..............................................................................	287
Step 1 Preparations ..........................................................................................................................	287

		Table of Contents
	Step 2 Configuration on the Machine...........................................................................................	287
	Step 3 Configuration on the Computer .........................................................................................	288
	Dell Printer Configuration Web Tool Setting Items...................................................................	288
	Installation When Using NetWare .....................................................................................................	290
	Step 1 Preparations ........................................................................................................................	. 290
	Step 2 Configuration on the Machine...........................................................................................	290
	Step 3 Configuration on the Computer .........................................................................................	291
	Dell Printer Configuration Web Tool Setting Items...................................................................	291
	Installation When Using Microsoft Network (SMB).......................................................................	293
	Step 1 Preparations ........................................................................................................................	. 293
	Step 2 Configuration on the Machine...........................................................................................	293
	Step 3 Configuration on the Computer .........................................................................................	294
	Dell Printer Configuration Web Tool Setting Items...................................................................	294
	Installation When Using Internet Printing Protocol (IPP)..............................................................	295
	Step 1 Preparations ........................................................................................................................	. 295
	Step 2 Configuration on the Machine...........................................................................................	295
	Step 3 Configuration on the Computer .........................................................................................	296
	Dell Printer Configuration Web Tool Setting Items...................................................................	296
	Installation When Using EtherTalk ....................................................................................................	297
	Step 1 Preparations ........................................................................................................................	. 297
	Step 2 Configuration on the Machine ..........................................................................................	297
	Step 3 Configuration on the Computer .........................................................................................	298
	Dell Printer Configuration Web Tool Setting Items...................................................................	298
8	E-mail Environment Settings...............................................................................................................	299
	E-mail Overview...............................................................................................................................	...... 300
	Preparations ..................................................................................................................................	......... 301
	Installation Procedures ........................................................................................................................	303
	Step 1 Enabling Port and Setting up TCP/IP................................................................................	303
	Step 2 Configuring E-mail Environment .......................................................................................	304
	Dell Printer Configuration Web Tool Setting Items...................................................................	305
9	Scanner Environment Settings ...........................................................................................................	307
	Scan Service Overview ........................................................................................................................	308
	Configuration of Store to Folder..........................................................................................................	310
	Step 1 Enabling Port and Setting up TCP/IP................................................................................	310
	Step 2 Registering a Folder ............................................................................................................	311
	Step 3 Configuring on the Computer.............................................................................................	311
	Configuration of Scan to PC.................................................................................................................	312
	Step 1 Preparations .............................................................................................................	............ 312
	Step 2 Enabling Port and Setting up TCP/IP................................................................................	313
	Step 3 Configuration on the Computer .........................................................................................	314
	Configuration of Store to USB .............................................................................................................	315
	Step 1 Available USB Memory Devices.......................................................................................	315
	Step 2 Dell Printer Configuration Web Tool Setting Items.......................................................	315
	Configuration of Job Flow Sheets ......................................................................................................	316
	Step 1 Enabling Ports and Setting up TCP/IP..............................................................................	316

Step 2 Configuring the SNMP Port ................................................................................................	317
Step 3 Configuration on the Computer..........................................................................................	317
Configuration of Store & Send Link.....................................................................................................	318
Step 1 Configuring E-mail ...............................................................................................................	318
Step 2 Enabling Authentication .....................................................................................................	318
Step 3 Other Settings .......................................................................................................................	318
Step 4 Dell Printer Configuration Web Tool Setting Items .......................................................	318
Configuration of Store to WSD.............................................................................................................	320
Step 1 Preparations ..........................................................................................................................	320
Step 2 Enabling Port.........................................................................................................................	320
Step 3 Confirmation on the Computer ...........................................................................................	321
10 Using the Internet Fax Service............................................................................................................	323
Internet Fax Overview ..........................................................................................................................	324
Preparations ............................................................................................................................................	324
System Requirements for the Machine ........................................................................................	324
E-Mail Environment..........................................................................................................................	324
Installation Procedures.........................................................................................................................	326
Step 1 Enabling Port and Setting up TCP/IP ................................................................................	326
Step 2 Configuring E-mail Environment........................................................................................	327
Step 3 Testing the Internet Fax ......................................................................................................	328
11 Encryption and Digital Signature Settings........................................................................................	329
Encryption and Digital Signature Overview......................................................................................	330
Types of Certificate ..........................................................................................................................	330
Encryption Features for Communication......................................................................................	330
Encryption and Digital-Signature Features for Scan Files .......................................................	331
Configuration of HTTP Communications Encryption .......................................................................	332
Installation Overview ......................................................................................................................	332
Step1 Configuration on the Machine ............................................................................................	332
Step2 Configuration on the Computer...........................................................................................	333
Configuration of Encryption using IPSec ...........................................................................................	334
Installation Overview ......................................................................................................................	334
Step1 Import and Configuration of a Certificate .........................................................................	334
Step2 Configuration on the Machine (Configuration of IPSec)................................................	335
Step3 Configuration on the Computer...........................................................................................	336
Configuration of E-mail Encryption/Digital Signature.....................................................................	337
Installation Overview ......................................................................................................................	337
Step1 Configuration on the Machine ............................................................................................	337
Step2 Configuration on Sender and Recipient............................................................................	339
Configuration of PDF/XPS Signature...................................................................................................	341
Installation Overview ......................................................................................................................	341
Step1 Configuration on the Machine ............................................................................................	341
Step2 Configuration on the Computer...........................................................................................	342
12 Authentication and Accounting Features .........................................................................................	343
Overview of Authentication and Accounting Feature .....................................................................	344
Overview of Authentication Feature .............................................................................................	344

	Table of Contents
Overview of Accounting Feature ..................................................................................................	345
Authentication........................................................................................................................................	346
User Types Managed by Authentication Feature.......................................................................	346
User Roles and Authorization Groups ..........................................................................................	346
Types of Authentication..................................................................................................................	347
Types of Account Administration..................................................................................................	348
Authentication and Accounting Relationship ............................................................................	350
Services Controlled by Authentication..............................................................................................	351
Overview........................................................................................................................................	.... 351
Services Restricted by User ID Authentication..........................................................................	351
Services Restricted by the Combined Use of Smart Card Authentication and User ID
Authentication ..............................................................................................................................	.... 353
Authentication for Job Flow Sheets and Folders ............................................................................	356
Overview........................................................................................................................................	.... 356
When the Authentication Feature is Disabled ...........................................................................	358
When the Authentication Feature is Enabled.............................................................................	361
Jobs Manageable by Account Administration.................................................................................	365
Configuration for Authentication ........................................................................................................	368
Installation Overview......................................................................................................................	368
Enabling Authentication .................................................................................................................	368
Changing the Default Authorization Group Settings .................................................................	370
Creating an Authorization Group...................................................................................................	371
Configuration for Account Administration........................................................................................	372
Step 1 Selecting an Accounting Type ..........................................................................................	372
Step 2 Registering User Information ............................................................................................	372
User Authentication Operations .........................................................................................................	374
Authenticating Login Users............................................................................................................	374
Changing Passcode .........................................................................................................................	375
13 Problem Solving ....................................................................................................................................	377
Troubleshooting ...............................................................................................................................	...... 378
Machine Trouble..............................................................................................................................	...... 379
Image Quality Trouble.......................................................................................................................	.... 384
Trouble during Copying ........................................................................................................................	390
Unable to Copy..............................................................................................................................	.... 390
The Copy Result is Not What was Expected...............................................................................	391
Trouble during Printing.........................................................................................................................	394
Unable to Print..............................................................................................................................	.... 394
The Print Result is Not What was Expected...............................................................................	395
Trouble during Faxing.......................................................................................................................	.... 397
Sending Problems...........................................................................................................................	. 397
Receiving Problems.........................................................................................................................	399
Trouble during Scanning......................................................................................................................	401
Unable to Scan with the Machine ................................................................................................	401
Unable to Import Scanned Documents to the Computer...........................................................	402
Unable to Send a Scanned Document over the Network (FTP/SMB) ....................................	403

Unable to Send E-mail .....................................................................................................................	404
The Image is not What was Expected ..........................................................................................	404
Network-related Problems...................................................................................................................	406
When using SMB ..............................................................................................................................	406
When using NetWare ......................................................................................................................	408
When using TCP/IP...........................................................................................................................	412
When using EtherTalk .....................................................................................................................	413
Dell Printer Configuration Web Tool Problems ..........................................................................	414
E-mail Features Problems ...............................................................................................................	415
Internet/Intranet Connection Problems........................................................................................	416
IPv4 and IPv6 Connection Problems .............................................................................................	417
Media Print - Text Trouble....................................................................................................................	420
Media Print - Photos Trouble ...............................................................................................................	421
Status Code..............................................................................................................................................	422
Other Errors........................................................................................................................................	494
Paper Jams ..............................................................................................................................................	495
Paper Jams in Upper Left Cover A.................................................................................................	495
Paper Jams in Bottom Left Cover C...............................................................................................	496
Paper Jams in Top Left Cover D.....................................................................................................	497
Paper Jams in Trays 1 to 4 ..............................................................................................................	498
Paper Jams in Tray 5 (Bypass Tray)..............................................................................................	498
Paper Jams in Tray 6 (HCF B1) .......................................................................................................	499
Paper Jams in Duplex Module B...................................................................................................	501
Paper Jams in Finisher-B1..............................................................................................................	501
Document Jams ......................................................................................................................................	504
Duplex Automatic Document Feeder B1-C ..................................................................................	504
Stapler Faults ..........................................................................................................................................	506
Staple Jams in Staple Cartridge (for Finisher-B1) .....................................................................	506
14 Appendix .................................................................................................................................................	509
Specifications .........................................................................................................................................	510
Printable Area .........................................................................................................................................	519
Standard Printable Area..................................................................................................................	519
Extended Printable Area .................................................................................................................	519
Internal Fonts...........................................................................................................................................	520
Optional Components.............................................................................................................................	522
Adjust Image Transfer ...........................................................................................................................	523
Adjusting the Transfer Output Value.............................................................................................	523
ESC/P-K Emulation .................................................................................................................................	526
Emulation............................................................................................................................................	526
Fonts ....................................................................................................................................................	527
Output Feature ...................................................................................................................................	527
ESC/P-K Emulation Print Features.................................................................................................	527
ESC/P-K Emulation Settings ...........................................................................................................	528
Magnification Table.........................................................................................................................	534
Paper Size and Number of Printable Characters........................................................................	539

	Table of Contents
PDF Direct Print......................................................................................................................................	541
PDF Direct Print Settings................................................................................................................	541
PCL Emulation...................................................................................................................................	...... 543
Emulation.....................................................................................................................................	...... 543
Fonts ....................................................................................................................................	............... 544
Output Feature ..............................................................................................................................	.... 545
PCL Emulation Settings...................................................................................................................	545
HP-GL/2 Emulation...........................................................................................................................	...... 551
Emulation.....................................................................................................................................	...... 551
Fonts ....................................................................................................................................	............... 551
Output Feature ..............................................................................................................................	.... 552
Factory Default Settings .................................................................................................................	552
HP-GL/2 Emulation Settings ...........................................................................................................	553
Hard Clip Area ..............................................................................................................................	.... 559
Printable Area...............................................................................................................................	.... 560
Auto Layout..................................................................................................................................	...... 562
Notes and Restrictions .....................................................................................................................	.... 569
Notes and Restrictions on the Use of the Machine...................................................................	569
Notes and Restrictions on the Use of the Copy Feature ...........................................................	573
Notes and Restrictions on the Use of the Print Feature............................................................	574
Notes and Restrictions on the Use of the Scan Features .........................................................	576
Notes and Restrictions on the Use of the Fax Feature..............................................................	581
Notes and Restrictions on the Use of the E-mail/Internet Fax Feature..................................	582
Notes and Restrictions when Connecting with Internet Service Provider............	............... 586
Notes and Restrictions on the Interrupt Mode ...........................................................................	588
Notes and Restrictions on Folders................................................................................................	590
Notes and Restrictions when Connecting to Internet or Intranet...........................................	590
Notes and Restrictions when Operating from Computers........................................................	591
Notes and Restrictions on Job Flows ..........................................................................................	592
Notes and Restrictions on the Security Features ......................................................................	593
Notes and Restrictions on the Authentication and Accounting Features...........	.................. 593
Notes and Restrictions for Using SMB ........................................................................................	593
Notes and Restrictions for Using TCP/IP.....................................................................................	595
Notes and Restrictions for Using EtherTalk................................................................................	596
Notes and Restrictions for Using Bonjour...................................................................................	597
Notes and Restrictions for IPv6 Connection ...............................................................................	597
Notes and Restrictions for Print E-mail .......................................................................................	599
Using the Telephone .........................................................................................................................	.... 600
Placing a Call..............................................................................................................................	...... 600
Activity Report...............................................................................................................................	......... 602
Index..............................................................................................................................................................	605

1 Before Using the Machine

This chapter describes the organization of this guide and conventions used in this guide.

•	Preface ....................................................................................................................................	14
•	Types of Manuals ..................................................................................................................	15
•	Using This Guide....................................................................................................................	16
•	Interface Cables.....................................................................................................................	19
•	Power Saver Mode................................................................................................................	21
• Customizing the Control Panel............................................................................................		25
•	Entering Text ..........................................................................................................................	34

1 Before Using the Machine

Preface

Thank you for selecting the Dell C7765dn Color Multifunction Printer (hereafter referred to as "the machine").

This guide is intended for system administrators, and provides maintenance information such as how to replace consumables, how to configure network, and troubleshooting procedures.

The guide assumes that you are familiar with a personal computer and that are knowledgeable of computer networks. When you need additional information, refer to the manuals provided with the personal computer, operating system, and network products.

After reading this guide, be sure to keep it handy for quick reference. It will be useful in case you forget how to perform operations or if a problem occurs with the machine.

For more information on how to copy, print, scan, and fax, refer to the User Guide. For information about optional components for the Print feature, refer to the guide provided with each optional component.

Types of Manuals

The following guides are provided with the machine.

Accompanying Manuals

User's Guide (PDF)

The guide describes the basic operations of the machine, as well as daily management and maintenance. This guide is included in the Documentation CD-ROM.

PostScript User Guide (PDF)

The guide describes how to install the print driver and configure the functions in order to use the machine as a PostScript printer. This guide is included in the "PostScript Driver Library" CD-ROM.

Driver CD Kit Documentation (HTML)

The documentation describes installation and configuration procedures for print drivers and the printer environment. This documentation is included in the Driver CD Kit.

Print Driver Help

The help describes print features and operations.

Guides for Optional Components

Optional components are available for the machine. Some of them come with user guides. The guides for optional components describe all the necessary steps for using the optional components and installing the software.

1 Before Using the Machine

Using This Guide

This guide is intended for system administrators, and provides maintenance information such as how to replace consumables, how to configure network, and troubleshooting procedures.

Organization of This Guide

This guide consists of the following chapters.

1Before Using the Machine

Describes the organization of this guide and conventions.

2Paper and Other Media

Describes the types of paper and other media that you can use on the machine and how to load media in a tray.

3Maintenance

Describes how to replace consumables and to clean the machine.

4Machine Status

Describes how to check the faults that occurred on the machine and to print various reports/ lists.

5Tools

Describes the procedures to set up the system.

6Dell Printer Configuration Web Tool Settings

Describes how to use Dell Printer Configuration Web Tool.

7Printer Environment Settings

Describes the settings to use the Print feature on the machine.

8E-mail Environment Settings

Describes the settings to use various services via e-mail on the machine.

9Scanner Environment Settings

Describes the settings to use the Scan services on the machine.

10Using the Internet Fax Service

Describes the settings to use the services via the Internet Fax service on the machine.

11Encryption and Digital Signature Settings

Describes how to configure the machine to use the Encryption and the Digital Signature features with your communications and documents.

12Authentication and Accounting Features

The machine has the Authentication feature to restrict the availability of services for each feature and the Accounting feature to manage the use of each feature based on the Login Type selected.

Using This Guide

13Problem Solving

Describes troubleshooting procedures to solve the problems with the machine.

14Appendix

Describes the specifications of the machine, optional accessories, and cautions/restrictions.

Conventions

•The screen shots and illustrations used in this guide vary depending on the machine configuration and optional components installed. Some of the items in the screen shots may not be displayed or available depending on your machine configuration.

•The procedures in this guide may vary depending on the driver and utility software being used due to the upgrades.

•In this guide, "Computer" refers to a personal computer or workstation.

•The following term is used in this guide:

Note	: Additional information on operations or features.

•The following symbols are used in this guide:

"" : • A cross-reference included in this guide.

•Names of CD-ROM, features, and touch screen messages and input text.

[	]	: •	Folders, files, applications, button or menu names displayed on
			the touch screen.
		• Names of menus, commands, windows, or dialog boxes
			displayed on the computer screen and their buttons and menu
			names.
<	> button	: Hardware buttons on the control panel.
<	> key	: Keys on the keyboard of the computer.
>		: • Path to a certain item within a procedure on the control panel.
			For example: When you see the procedure "select [Tools] >
			[Setup] > [Create Folder]", this means that you need to select
			[Tools], select [Setup], and then select [Create Folder].
		• Path to a certain item within a procedure on a computer.
			For example: When you see the procedure "to search for files
			and folders, click [Start] > [Search] > [For Files or Folders]",
			this means that you need to click [Start], click [Search], and
			then click [For Files or Folders] to search for files and folders.
		•	Cross-reference
			For example: "Refer to "5 Tools" > "Common Service Settings"
			> "Audio Tones" in the Administrator Guide."

The sentence above means that it is recommended to refer to the section "Audio Tones" in "Common Service Settings" in chapter 5 "Tools" of the Administrator Guide.

• Orientation of documents or paper is described in this guide as follows:

, ,Long Edge Feed (LEF):Loading the document or paper in portrait orientation when viewed from the front of the machine.

1 Before Using the Machine

,,Short Edge Feed (SEF):Loading the document or paper in landscape orientation when viewed from the front of the machine.

LEF Orientation

Paper feed direction

SEF Orientation

Paper feed direction

Interface Cables

When you connect the machine directly to your computer, use the USB interface. When you connect the machine to a network, use the Ethernet interface.

Using the USB Interface

The USB interface of the machine supports USB 2.0.

This section describes the installation procedures for the USB interface.

1Press the power switch to the [] position to switch off the power.

2Make sure that the touch screen is blank and the <Power Saver> button is not lit.

3Open the front cover.

4Press the main power switch to the [] position to switch off the main power.

5 Remove the rear right cover.

6 Connect the USB cable to the USB 2.0 interface connector.

7 Return the rear right cover to its original position.

8Connect the other end of the USB cable to the computer.

9Press the main power switch to the [ | ] position to switch on the main power.

10Close the front cover.

11Press the power switch to the [ | ] position to switch on the power.

12Restart the computer.

1 Before Using the Machine

For more information on setting items, refer to "Printer Environment Settings" (P.281).

Using the Ethernet Interface

The Ethernet interface of the machine supports the following three types.

•1000BASE-T

•100BASE-TX

•10BASE-T

This section describes the installation procedures for the Ethernet interface.

1Press the power switch to the [] position to switch off the power.

2Make sure that the touch screen is blank and the <Power Saver> button is not lit.

3Open the front cover.

4Press the main power switch to the [] position to switch off the main power.

5 Remove the rear right cover.

6 Connect the network cable to the Ethernet interface connector.

Note	• Always use the correct network cable with
	your network connection. When you replace
	the cable, contact Customer Support at
	dell.com/contactdell.

7 Return the rear right cover to its original position.

8Press the main power switch to the [ | ] position to switch on the main power.

9Close the front cover.

10Press the power switch to the [ | ] position to switch on the power.

For more information on setting items, refer to "Printer Environment Settings" (P.281).

Power Saver Mode

The machine is equipped with the Power Saver mode that reduces the power consumption by saving the electricity to the machine when no copy or print data is received for a specified time.

There are two types of Power Saver modes: the Low Power mode and the Sleep mode.

When you press the <Power Saver> button or do not use the machine for a specified period of time, the machine enters the Low Power mode.

When time exceeds the time specified in the Low Power mode, the machine then enters the Sleep mode.

Press the <Power Saver> button on the control panel to make the machine enter the Power Saver mode.

Low Power Mode

The Low Power mode reduces the power to the control panel and the fusing unit.

This turns off the touch screen and turns on the <Power Saver> button on the control panel. To activate the machine, press the <Power Saver> button. Pressing the <Power Saver> button turns off the light and deactivates the Power Saver mode.

Note	• While the machine is in the Low Power mode, the power supply to the fusing unit is also reduced.

Sleep Mode

The Sleep mode reduces the power to the machine even more than the Low Power mode.

It takes longer time than the Low Power mode to deactivate the Sleep mode and enable to use the machine.

Note	• When you press the <Power Saver> button during the Power Saver mode, the touch screen lights up.
	At this point, the scanner and the output devices remain the Power Saver mode. Afterwards, by
	operations such as using the touch screen, opening or closing of the document cover, and loading
	paper in the document feeder, you can make the devices necessary to activate the machine exit the
	Power Saver mode and make the machine ready to start exiting the Power Saver mode.
	• When you make the machine exit the Power Saver mode by pressing the <Power Saver> button, the
	machine does not immediately identify the movements such as opening or closing of the front cover.
	To make the machine identify these operations, exit all Power Saver mode by operating the control
	panel (for example, pressing the <Machine Status> button) before opening the front cover.
	• If you replace toner cartridges or supply paper during the Power Saver mode, the machine does not
	identify these changes. Before performing these operations, exit Power Saver mode by pressing the
	<Power Saver> button and the <Machine Status> button on the control panel.
	• The Power Saver mode is not exited by the following operations:
	- Charge Print
	- Secure Print
	- Delayed Print
	- Private Charge Print
	- Faxes stored in folders
	- Direct Fax
	- Accessing a folder of the machine using Dell Printer Configuration Web Tool
	• The control panel remains lit off and only the output devices exit the Power Saver mode by the
	following operations:
	- Print
	- Sample Print
	- Print Fax

1 Before Using the Machine

•When [Deactivate With wakeup motion sensor] is set to [Enabled] under [Tools] > [System Settings] > [Common Service Settings] > [Power Saver Settings], and human presence is detected, the machine automatically exits the Power Saver mode.

•When the following device is connected to the machine and a user performs the following operation, the Low Power mode can be deactivated without pressing the <Power Saver> button. If the machine is in the Sleep mode, however, the Sleep mode will not be deactivated by the operation. By setting longer time to elapse until the machine enters the Sleep mode, you can make the machine to exit the Power Saver mode without pressing the <Power Saver> button. For more information on how to change the time to elapse until the machine enters the Sleep mode, refer to "Changing the Interval for Entering Power Saver Mode" (P.22).

-Placing a smart card on the smart card reader

•When the machine enters the Low Power mode during a user is authenticated, the machine exits the authentication mode.

Changing the Interval for Entering Power Saver Mode

This section describes the procedures for setting the Power Saver mode.

To activate the Power Saver, set the time to elapse until the machine enters the Low Power mode as well as the time to elapse until the machine enters the Sleep mode.

Note	• When the interval setting specified for the Sleep Mode is the same as that specified for the Low
	Power mode, the machine ignores the Low Power mode setting.

1 Press the <Log In/Out> button.

<Log In/Out> button

2Enter the system administrator's user ID with the numeric keypad or the keyboard displayed on the screen, and select [Enter].

When a passcode is required, select [Next] and enter the system administrator's passcode, and select [Enter].

Note	• The default user ID is "admin".
	• The default passcode is "1111".

3 Select [Tools] on the [Home] screen.

Note	• When the [Home] screen is not displayed on
	the touch screen, press the <Home> button.

Power Saver Mode

4Select [System Settings] > [Common Service Settings] > [Power Saver Settings].

5Select [Power Saver Timers], and then select [Change Settings].

6Using [] and [], set the time to elapse until entering the Power Saver mode, in 1 minute increments.

From Last Operation to Low Power Mode

Set the time to elapse from the last operation until the machine enters the Low Power mode.

Note	• The default value for [From Last Operation to Low Power Mode] is [1] minute. You cannot disable the
	Low Power mode.
	• The timer does not start counting until the operator leaves the detectable area of the wakeup motion
	sensor. The Access Lamp is lit while the machine detects human presence.

From Last Operation to Sleep Mode

Set the time to elapse from the last operation until the machine enters the Sleep mode.

Note	• The default value for [From Last Operation to Sleep Mode] is [1] minute. To make the machine enter
	the Low Power mode, set a longer period of time for [From Last Operation to Sleep Mode] than for
	[From Last Operation to Low Power Mode].
	• The timer does not start counting until the operator leaves the detectable area of the wakeup motion
	sensor. The Access Lamp is lit while the machine detects human presence.

Select [Save].

Select [Close] repeatedly until the [Tools] screen is displayed.

Select [Close].

Completely Disabling the Wakeup Motion Sensor

This section describes how to disable the wakeup motion sensor completely.

1Press the power switch to the [] position to switch off the power.

2Make sure that the touch screen is blank and the <Power Saver> button is not lit.

3Open the front cover.

1 Before Using the Machine

4 Press the main power switch to the [] position to switch off the main power.

5 Cover the wakeup motion sensor (pyroelectric sensor) with the sticker provided with the machine.

Note	• Make sure that the sensor is covered with the
	sticker completely.

6Press the main power switch to the [ | ] position to switch on the main power.

7Close the front cover.

8Press the power switch to the [ | ] position to switch on the power.

Customizing the Control Panel

You can change the services displayed on the touch screen or the features assigned to the buttons to make best use of the machine.

This section describes how to change the screen default, the services displayed after Auto Clear, the services displayed on the [Home] screen, and the services assigned to the custom buttons, and how to adjust the screen contrast.

For information on how to change the other settings of the control panel, refer to "Screen / Button Settings" (P.129).

Changing the Default Screen

You can specify what screen to display when the machine is turned on or the Power Saver mode is deactivated.

The [Home] screen is displayed by factory default.

1 Press the <Log In/Out> button.

<Log In/Out> button

2Enter the system administrator's user ID with the numeric keypad or the keyboard displayed on the screen, and select [Enter].

When a passcode is required, select [Next] and enter the system administrator's passcode, and select [Enter].

Note	• The default user ID is "admin".
	• The default passcode is "1111".

3 Select [Tools] on the [Home] screen.

Note	• When the [Home] screen is not displayed on
	the touch screen, press the <Home> button.

4Select [System Settings] > [Common Service Settings] > [Screen/Button Settings].

1 Before Using the Machine

5Select [Screen Default], and then select [Change Settings].

Select a service you want to display.

Note	• Select [ ] to display the previous screen or
	[ ] to display the next screen.

Select [Save].

Setting the Screen After Auto Clear

You can specify what screen to display when the settings are reset with Auto Clear. [Last Selection Screen] or [Home] can be selected.

For information on Auto Clear, refer to "Auto Clear" (P.125).

1 Press the <Log In/Out> button.

<Log In/Out> button

2Enter the system administrator’s user ID with the numeric keypad or the keyboard displayed on the screen, and select [Enter].

When a passcode is required, select [Next] and enter the system administrator's passcode, and select [Enter].

Note	• The default user ID is "admin".
	• The default passcode is "1111".

3 Select [Tools] on the [Home] screen.

Note	• When the [Home] screen is not displayed on
	the touch screen, press the <Home> button.

Customizing the Control Panel

Select [System Settings] > [Common Service

Settings] > [Screen/Button Settings].

Select [Screen After Auto Clear], and then select [Change Settings].

Select [Last Selection Screen] or [Home].

Select [Save].

Customizing the Button Layout

You can specify the button layout and what buttons to display on the [Home] screen, which can be displayed by pressing the <Home> button on the control panel.

Note	• The feature unsupported by the machine will not be displayed, and the feature unavailable due to a
	failure will be grayed out.

•Copy

•Fax/Internet Fax

•E-mail

•Simple Copy

•Simple Fax

•Scan to PC

•Store to Folder

•Store to USB

•Send from Folder

•Stored Programming

•Store & Send Link

Note	• This service is displayed when the User
	Authentication feature is used.

• Job Flow Sheets

Service buttons	Additional feature
	buttons
* WSD stands for Web Services on Devices.

1 Before Using the Machine

•Web Applications

•Media Print - Text

•Media Print - Photos

•Secure Print

•Sample Set

•Delayed Print

•Charge Print

•Private Charge Print

•Store to WSD

Note • WSD stands for Web Services on Devices.

• Custom Services

Note	• This service is for service representative use. For more information, contact Customer Support at
	dell.com/contactdell.

•Language

•Screen Brightness

•Setup

•Calibration

•Activity Report

•Fax Receiving Mode

•Print Mode

•Lockout Printer/Release Printer

Note	• [Lockout Printer]/[Release Printer] is not displayed by default. To display this feature, select [Allow
	User to Lock Out] in [Printer Lockout] under [Tools] > [System Settings] > [Common Service Settings] >
	[Machine Clock/Timers], and then assign [Disable Auto Printing] to a button on the [Home - Additional
	Features] screen.

Home

You can select service buttons, which are displayed on the [Home] screen.

If you select [(Not Assigned)], the position of the selected button becomes blank.

1 Press the <Log In/Out> button.

<Log In/Out> button

Customizing the Control Panel

2Enter the system administrator’s user ID with the numeric keypad or the keyboard displayed on the screen, and select [Enter].

When a passcode is required, select [Next] and enter the system administrator's passcode, and select [Enter].

Note	• The default user ID is "admin".
	• The default passcode is "1111".

3 Select [Tools] on the [Home] screen.

Note	• When the [Home] screen is not displayed on
	the touch screen, press the <Home> button.

4Select [System Settings] > [Common Service Settings] > [Screen/Button Settings].

5Select [Home], and then select [Change Settings].

Note	• Select [ ] to display the previous screen or
	[ ] to display the next screen.

6Select the position where you want to assign a service.

Note	• Select [ ] to display the previous screen or
	[ ] to display the next screen.

•The layout of the buttons in this screen corresponds to the layout of those on the [Home] screen.

7Select the service to assign to the selected position.

Note	• Select [ ] to display the previous screen or
	[ ] to display the next screen.

•You cannot assign the same feature to more than one button.

Select [Save].

1 Before Using the Machine

Home - Additional Features

You can select additional feature buttons, which are displayed on the [Home] screen. If you select [(Not Assigned)], the position of the selected button becomes blank.

You cannot assign [Setup] to [(Not Assigned)]. If you do not want to display the [Setup] button, select the [Show this in Admin mode] check box.

1 Press the <Log In/Out> button.

<Log In/Out> button

2Enter the system administrator’s user ID with the numeric keypad or the keyboard displayed on the screen, and select [Enter].

When a passcode is required, select [Next] and enter the system administrator's passcode, and select [Enter].

Note	• The default user ID is "admin".
	• The default passcode is "1111".

3 Select [Tools] on the [Home] screen.

Note	• When the [Home] screen is not displayed on
	the touch screen, press the <Home> button.

4Select [System Settings] > [Common Service Settings] > [Screen/Button Settings].

5Select [Home - Additional Features], and then select [Change Settings].

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