Citizen CT-S4000M, CT-S4000L User Manual

LINE THERMAL PRINTER

MODEL CT-S4000/CT-S4000DC

CT-S4000L/CT-S4000DCL

CT-S4000M/CT-S4000DCM

User’s Manual

Mode d’emploi

Benutzerhandbuch

Manuale dell’utente

Manual de Usuario

Declaration of Conformity

This printer conforms to the following Standards:

The Low Voltage Directive 2006/95/EC, formerly 72/23/EEC, the EMC Directive 2004/108/EC, formerly 89/336/EEC, the RoHS Directive 2002/95/EC, and the WEEE Directive 2002/96/EC.

LVD:EN60950

EMC : EN55022 Class A

EN61000-3-2 EN61000-3-3 EN55024

This declaration is applied only for 230V model.

IMPORTANT: This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference.

CAUTION: Use shielded cable for this equipment.

Sicherheitshinweis

Die Steckdose zum Anschluß dieses Druckers muß nahe dem Gerät angebracht und leicht zugänglich sein.

For Uses in Canada

This Class A digital apparatus complies with Canadian ICES-003. This digital apparatus does not exceed the class A limits for radio noise emissions from digital apparatus, as set out in the radio interference regulations of the Canadian department of communications.

Pour L’utilisateurs Canadiens

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada. Cet appareil numérique ne dépasse pas les limites de carégorie a pour les émissions de bruit radio émanant d’appareils numériques, tel que prévu dans les réglements sur l’interférence radio du départment Canadien des communications.

ENGLISH

GENERAL PRECAUTIONS

● Before using this product, be sure to read through this manual. After having read this manual, keep it in a safe, readily accessible place for future reference.

● The information contained herein is subject to change without prior notice.

● Reproduction or transfer of part or all of this document in any means is prohibited

without permission from Citizen Systems.

● Note that Citizen Systems is not responsible for any operation results regardless of missing, error, or misprinting in this manual.

● Note that Citizen Systems is not responsible for any trouble caused as a result of using options or consumables that are not specified in this manual.

● Except explained elsewhere in this manual, do not attempt to service, disassemble, or repair this product.

● Note that Citizen Systems is not responsible for any damage attributable to incorrect operation/handling or improper operating environments that are not specified in this manual.

● Data is basically for temporary use and not stored for an extended period of time or permanently. Please note that Citizen Systems is not responsible for damage or lost profit resulting from the loss of data caused by accidents, repairs, tests or other occurrence.

● If you find loss of information, error, or uncertain matter, please contact your Citizen Systems dealer.

● If you find any disordered or missing page(s), contact your Citizen Systems dealer for replacement.

THE TABLE OF CONTENTS

1. GENERAL OUTLINE ....................................................................7

2. EXPLANATION OF PRINTER PARTS........................................ 10

3. PREPARATION ...........................................................................12

4. MAINTENANCE AND TROUBLESHOOTING ........................... 17

5. OTHER .......................................................................................22

CITIZEN is a registered trade mark of Citizen Holdings Co., Japan

CITIZEN es una marca registrada de Citizen Holdings Co., Japón

Company names and product names in this manual are trademarks or

registered trademarks of relevant companies.

— 1 —

SAFETY PRECAUTIONS ... WHICH SHOULD BE STRICTLY OBSERVED

Before using this product for the first time, carefully read these SAFETY PRECAUTIONS. Improper handling may result in accidents (fire, electric shock or injury). In order to prevent injury to operators, third parties, or damage to property, special warning symbols are used in the User’s Manual to indicate important items to be strictly observed.

● After having read this Manual,

● Some of the descriptions contained in this manual may not be relevant to some printer models.

The following describes the degree of hazard and damage that could occur if the printer is improperly operated by ignoring the instructions indicated by the warning symbols.

keep it in a safe, readily accessible place for future reference.

WARNING

Neglecting precautions indicated by this symbol may result in fatal or serious injury.

CAUTION

Neglecting precautions indicated by this symbol may result in injury or damage to properties.

This symbol is used to alert your attention to important items.

This symbol is used to alert you to the danger of electric shock or electrostatic damage.

This symbol denotes a request to unplug the printer from the wall outlet.

This symbol is used to indicate useful information, such as procedures, instructions or the like.

This symbol is used to indicate prohibited actions.

— 2 —

WARNING

■ Do not use or store this product in a place where it will be exposed to:

* Flames or moist air. * Direct sunlight. * Hot airflow or radiation from a heating device. * Salty air or corrosive gases. * Ill-ventilated atmosphere. * Chemical reactions in a laboratory. * Airborne oil, steel particles, or dust. * Static electricity or strong magnetic field.

• Neglecting these warnings may result in printer failure, overheating, emission of smoke, fire, or electric shock.

■ Do not drop any foreign object nor spill liquid into the printer. Do not place any object on the printer either.

■ Do not drop any metallic object such as paper clip, pin or screw into the printer.

■ Do not place a flower vase, pot or cup containing water on the printer.

■ Do not spill coffee, soft drinks or any other liquid into the printer.

■ Do not spray insecticide or any other chemical liquid over the printer.

•A metallic foreign object, if accidentally dropped into the printer, may cause printer failure, fire, or electric shock. Should it occur, immediately turn the printer off, unplug it from the supply outlet, and call your local Citizen Systems dealer.

Do not handle the printer in the following ways:

■ Do not allow the printer to sustain strong impacts or hard jolts (e.g., trampling, dropping, striking with a hard edge).

■ Never attempt to disassemble or modify the printer.

• Neglecting to handle properly may result in printer failure, overheating, emission of smoke, fire, or electric shock.

■ Install, use, or store the printer out of the reach of children.

• Electric appliances could cause an unexpected injury or accident if they are handled or used improperly.

•Keep the power cord and signal cables out of the reach of children. Also children should not be allowed to gain access to any internal part of the printer.

• The plastic bag the printer came in must be disposed of properly or kept away from children. Wearing it over the head may lead to suffocation.

— 3 —

WARNING

Please observe the following precautions for power source and power cord:

■ Do not plug or unplug the power cord with a wet hand.

■ Use the printer only at the specified supply voltage and frequency.

■ Check to make sure that the supply outlet from which the printer is powered has a

sufficient capacity.

■ Do not supply the printer from a power strip or current tap shared with other appliances.

■ Do not plug the power cord into a supply outlet with dust or debris left on its plug.

■ Do not use a deformed or damaged power cord.

■ Do not move the printer while the printer power is on.

• Neglecting to handle properly may result in printer failure, emission of smoke, fire, or electric shock.

• An overload may cause the power cord to overheat or fire or the circuit breaker to trip.

■ Do not allow anything to rest on the power cord. Do not place the printer where the power cord will be trampled on.

■ Do not use or carry the printer with its power cord bent, twisted, or pulled.

■ Do not attempt to modify the power cord unnecessarily.

■ Do not lay the power cord in the neighbor of a heating device.

• Neglecting these cautions may cause wires or insulation to break, which could result in leakage, electric shock, or printer failure. If the power cord sustains damage, contact your Citizen Systems dealer.

■ Do not leave things around the supply outlet.

■ Supply power to the printer from a convenient wall outlet, readily accessible in an

emergency.

• The printer may not be immediately shut down in an emergency.

■ Insert the power plug fully into the outlet.

■ If the printer will not be used for a long time, leave it disconnected from its supply

outlet.

■ Hold the plug and connector when plugging or unplugging the power cord or signal cable after turning off the printer and the appliance connected to it.

— 4 —

CAUTION

Do not use the printer under the following conditions.

■ A state subject to vibration or unstable state.

■ A state with this product slanted.

• Otherwise dropping may cause injury.

• Poor print quality may occur.

■ A state where the printer ventilation holes are obstructed by a nearby wall or other equipment.

■ A state where any object is placed on the printer

■ A state where the printer is covered or wrapped by a cloth or bed clothing

• Be careful about internal heat buildup, which could cause fire and deform the case.

■ Avoid using the printer near a radio or TV set or from supplying it from the same outlet as these appliances.

■ Avoid using the printer interconnected with a cable or cord that has no protection against noise. (For interconnections, use shielded or a twisted pair of cables and ferrite cores, or other anti-noise devices.)

■ Avoid using the printer with a device that is a strong source of noise.

• The printer may have an adverse effect on nearby radio or TV transmissions. There may also be cases when nearby electrical appliances adversely influence the printer, causing data errors or malfunction.

■ A state where this product is installed vertically or sidelong.

• Malfunction, failure, or electric shock may result.

■ Use the printer with its grounding post connected to a convenient grounding facility.

• If leakage occurs electric shock may result.

■ Do not connect the printer’s grounding post onto any of the following facilities:

* Utility gas piping

• A gas explosion could result.

* Telephone line ground * Lightning rod

• If lightning strikes a large surge of current may cause fire or shock.

* Utility water pipes

• Plastic water pipes should not be used for grounding. (Those approved by a Waterworks Department may be used.)

■ Before connecting or disconnecting the grounding lead to or from the printer, always unplug it from supply outlet.

Caution label is attached on the position shown in the following figure. Carefully read the precautions in handling before using the printer.

THESE LABELS INDICATE THE RISK OF ANY INJURY DUE TO "HIGH TEMPERATURE" OF THE PRINT HEAD AND "SAWTOOTHED EDGE" OF THE MANUAL CUTTER.

— 5 —

CAUTION

■ Do not transport this printer with the paper roll inside.

•Printer failure or breakage may occur.

To prevent possible malfunction or failure observe the following.

■ Avoid operating the printer without paper properly loaded.

■ Avoid the use of paper not complying with specifications.

•May result in poor print quality.

■ Avoid using torn pieces of paper or spliced with plastic adhesive tapes.

■ Avoid forcibly pulling already loaded paper by hand.

■ Avoid wedging the paper into the printer.

•May jam paper. To release, refer to “Removing Jammed Paper” in this manual.

■ Avoid using a sharp pointed device to operate panel keys.

■ Be sure to firmly insert the cable plug into its mating socket.

•A cross connection may damage the printer’s internal electronics or the host system’s hardware.

■ Only use the printer with devices that have designated solenoid specifications for the cash drawer interface connector.

• Neglecting this caution may result in malfunction or failure.

To prevent injury and printer failures from worsening, observe the following:

■ Do not touch the printing surface of the thermal head.

■ Do not touch any of the moving parts (e.g., paper cutter, gears, active electrical

parts) while the printer is working.

■ In case of trouble do not attempt to repair the printer. Ask Citizen Systems service for repair.

■ Be careful that the printer cover does not entrap your hands or fingers.

■ Be careful with sharp edges on the printer. Do not allow them to injure you or

damage property.

•May result in electric shock, burn, or injury.

If the printer emits smoke, an odd smell, or unusual noise while printing, immediately abort the current print session and unplug the printer from the supply outlet.

DAILY MAINTENANCE

Observe the following precautions for daily maintenance.

■ When cleaning the printer, always turn it off and unplug it from the supply outlet.

■ Use a soft, dry cloth for cleaning the surface of the printer case.

■ For severe stains, use a soft cloth slightly dampened with water.

■ Never use organic cleaning solvent such as alcohol, paint thinner, trichloroethylene,

benzene, or ketone. Never use a chemically processed cleaning cloth.

■ To remove paper dust, use a soft brush.

CAUTION

• The thermal head is at a dangerously high temperature immediately after printing. Allow it to cool off before launching maintenance work.

— 6 —

1. GENERAL OUTLINE

This product is thermal line printers designed for use with a broad array of terminal equipment including data, POS, and kitchen terminals. With extensive features, they can be used in a wide range of applications.

1.1 Features

● Versatile roll capacity with ability to use 80 mm, 82.5 mm and 112 mm wide paper rolls.

● Can use paper roll with a maximum of 102 mm diameter.

● Drop-in paper loading mechanism facilitating easy paper handling and head cleaning.

● High speed (150 mm/s) printing.

● Equipped with USB interface as standard plus a choice of either a serial or parallel

interface.

● Replaceable interface board.

● High-speed parallel interface (Parallel interface model)

● Built-in cash drawer interface.

● Auto cutter mechanism provided as a standard.

● User customization such as memory switch setting are available.

● Page mode

● Registration of user-defined characters and logos into flash memory.

● Barcode & 2D Barcode printing is supported.

● 2-color printing is supported (When specified paper is used).

● Error indication is available with LED or buzzer.

[Only CT-S4000L, CT-S4000DCL]

● High speed (132 mm/s) printing.

●Label paper of 58 to 107 mm wide in addition to 112-mm wide label paper is usable

without step.

[Only CT-S4000L, CT-S4000DCL, CT-S4000M, CT-S4000DCM]

● Paper sensor sensitivity adjustment system by volume is adopted.

— 7 —

1.2 Unpacking

When unpacking the printer, confirm that the following are provided:

● Printer: 1

● AC power cord : 1 (for CT-S4000, CT-S4000L, CT-S4000M)

● CD-ROM: 1

● Sample paper roll: 1 roll

● Partition: 1

● Screw: 1

● Quick start guide: 1

CT-S4000

Sample paper roll

AC power cord

Partition Screw Quick start guide

CD-ROM

1.3 Model Classification

The printer models are classified by the following designation method:

CT - S4000 RS E - BK -

Power supply No marking: AC power type (built-in power supply) DC: DC power supply type

Interface PA: IEEE1284 & USB RS: RS-232C & USB UB: USB only (Option)

*Description marked “*L” in this manual is the description for CT-S4000L/CT-S4000DCL and that

marked “*M” for CT-S4000M/CTS4000DCM. Read this manual after confirming your model in use.

Label/Black mark No marking: Standard L: Label M: Black mark

Body case color WH: Cool white BK: Black

Character set, AC cable, E: Europe U: USA

— 8 —

1.4 Basic Specifications

Item Specifications

Model CT-S4000 PA/RS/UB, CT-S4000DC PA/RS/UB Print method Line thermal dot print method Print width

Dot density 8 dots/mm (203 dpi) in holizontal & vertical Print speed 150 mm/s (Fastest, print density 100 %), 1200 dot lines/s

Number of print columns

Character size *3 Font A: 1.50 × 3.00 mm Font B: 1.13 × 3.00 mm Font C: 1.00 × 2.00 mm Character type Alphanumeric, International, PC437 PC850/852/857/858/860/863/864/

User memory Types of barcode and UPC-A/E, JAN (EAN) 13/8 columns, ITF, CODE 39, CODE 128,

2D barcode CODABAR, CODE 93, PDF417, QR Code Line spacing *4 4.23 mm (1/6 inch) Paper roll Thermal paper roll: 112 mm/82.5 mm/80 mm ×Maximum φ102 mm

Interfacing Serial (RS-232C compliant), Parallel (IEEE 1284 compliant), USB Cash drawer interface 2 cash drawers are supported. Input buffer 4K bytes/45 bytes (selectable) in Serial or Parallel interface, 16K bytes in

Supply voltage AC100 to 240V, 50/60 Hz, 130VA / DC24V, 2.0A Power consumption Approx. 70W (in normal prining) Weight Approx. 2.3 Kg for CT-S4000, CT-S4000L, CT-S4000M

Outside dimensions 177 (W) × 213 (D) × 147 (H) mm Operating temperature 5 to 45°C, 10 to 90% RH (No condensation)

and humidity Storage temperature −20 to 60°C, 10 to 90% RH (No condensation)

and humidity Reliability Print head life: 100 km, 1 × 10

Safety standard UL, C-UL, FCC Class A, TÜV-GS, CE Marking

Notes: *1: When paper width is 112, 82.5, 80 mm *2: The number of printable columns are selectable with a Memory Switch.

The number of columns in this table refers to typical model. Printer varies partly in the number of columns depending on printer specifications.

*3: As each character size includes the space inside the character font, actual character looks

smaller.

*4: The line spacing is selectable with a command or Memory Switch. When the printer is turned

on, it will be slelecte with the memory switch.

*1 104 mm/832 dots, 82.5 mm/660 dots, 72 mm/576 dots

104 mm/832 dots, 72 mm/576 dots, 50 mm/400 dots

Only in label mode, 132 mm/s (max), print density level is 88%, and 1056 dot lines/s.

Number of print columns

Font

Paper width

112mm 82.5mm 80mm 58mm*L

(columns)

Font A 69 55 48 33 12 × 24 Font B 92 73 64 44 9 × 24 Font C 104 82 72 50 8 × 16

865/866/WPC1252/Katakana/Thai code 18 384 KB (Capable of registering user-defined characters and logos)

Paper thickness: 65-150 µm

−1

USB interface

Approx. 2.0 Kg for CT-S4000DC, CT-S4000DCL, CT-S4000DCM

pulses (At normal temperature/

humidity with recommended paper used)

Auto cutter life:1 million cuts (At normal temperature/

humidity with recommended paper used)

— 9 —

Dot configuration

(Dot)

EXPLANATION OF PRINTER PARTS

2.1 Printer Appearance

Printer cover

Side opening

Power switch

● Printer cover Paper is loaded under this cover.

● Cover open button To refill or replace paper, open the printer cover by pulling the cover open button forward.

● Power switch This switch turns the printer power ON/OFF.

● Side opening The cables connected to the printer can be routed through this side opening. (Before use, push the small plastic barrier on the cover until it brakes.)

Operation Panel

(Front view) (Rear view)

Cover open button

Operation panel

Side opening

Rear connector

POWER LED

● POWER LED Illuminated when the printer power is on and off when the printer power is off. May blink or light in a special mode or in case of failure.

● ERROR LED Illuminated or blinks when paper is empty or in case of failure. The interval length of blinking represents the type of error.

● FEED button Pressing this button once causes the paper to feed one line. The longer the button is pressed, the more paper is fed. Pressing this button causes the paper to feed to the next Black Mark position in Black Mark mode.

In case of auto cutter error, press the FEED button after removing the cause of the error.

FEED button

— 10 —

ERROR LED

See 5.3 Manual Setting of Memory Switch

See 4.6 Error Indication

Rear Connectors

Power connector

(DC power supply type)

Interface connector (Serial, parallel, etc.)

Cash drawer kick-out connector

AC inlet (AC power type)

Interface board mounting screws

USB connector

● Interface connector (Serial, parallel, etc.) Connects to the interface cable. A DIP switch is provided on the serial interface board.

● Cash drawer kick-out connector Connects to the cable from the cash drawer.

● AC inlet (AC power type) Connects to the AC power cord.

● Power connector (DC power supply type) Connects to the cable from DC power source.

2.2 Printer Cover Inside

● Paper feed roller Feeds paper as part of print mechanism.

● Paper-near-end sensor Detects near paper end, change position in accordance with the outer diameter of paper core.

● Auto cutter Cuts the paper with a command at the end of printing. Cutting method is selectable between partial cut and full cut with a command.

* Factory default of the memory SW4-8

is set to "Partial cut", so that a command will be ignored. However, full cutting is set for the model supporting label.

Paper-end sensor

Print (thermal) head

Manual cutter

Paper feed roller

● Manual cutter Tears the paper by hand.

● Print (thermal) head Prints characters and/or graphic data on thermal paper.

● Paper-end sensor Stops printing when this sensor detects paper end.

Auto cutter

— 11 —

Paper-near-end sensor

3. PREPARATION

3.1 Connecting the AC Power Cord

1. Tu rn off the printer power switch.

2. For AC power type (with built-in power supply), connect the AC power cord to the AC inlet at the back of the printer and plug the AC power cord into the wall outlet.

Power connector

Cable connector

Flat side

AC inlet

AC power cord

AC power type

(built-in power supply)

DC power supply type

CAUTION!

■ When disconnecting a cable, DO NOT pull out by the cable. Always hold the plug.

■ Always keep the AC power supply away from other noise generating equipment.

■ DO NOT pull the AC power cord. Otherwise fire, electric shock, or power disconnection

may result.

■ If lightning is approaching, unplug the AC power cord from the wall outlet. Otherwise fire or electric shock may result.

■ Keep the power cord away from heat generating appliances. Otherwise the shield of power cord may be fused resulting in a fire or electric shock.

■ If the printer will not be used for a long time, leave it disconnected from its supply outlet.

■ Avoid locating the AC power cord in places which may cause tripping or falling.

— 12 —

3.2 Connecting Interface Cables

Confirm that the power switch is OFF and connect the interface cable. Orient the interface cable terminal correctly and insert it into the interface connector.

USB connector

Serial Interface Parallel Interface

USB Interface

CAUTION!

■ When disconnecting the cable, always hold the connector.

■ Be careful not to insert the USB interface cable into the cash drawer kick-out connector.

For serial interface cable, use the one with the following connection.

25-pin - 25-pin cable 9-pin - 25-pin cable

Signal Pin

FG 1

TXD 2

RXD 3

CTS 5

DSR 6

SG 7

DTR 20

Printer

Pin Signal

1FG

2TXD

3RXD

4RTS

6 DSR

7SG

20 DTR

Signal Pin

RXD 2

TXD 3

DTR 4

SG 5

DSR 6

CTS 8

Printer

Pin Signal

2 TXD

3 RXD

4RTS

6 DSR

7SG

20 DTR

CAUTION!

Avoid locating the interface cable in places which may cause tripping or falling.

3.3 Connecting the Cash Drawer

1. Confirm that the power switch is OFF.

2. Confirm the top and bottom of the cash drawer cable connector and insert it into the cash drawer kick-out connector at the back of the printer.

3. Screw the cash drawer's ground wire to the body of the printer.

Cash drawer cable connector

Cash drawer kick-out connector

CAUTION!

DO NOT connect any other device than the specified cash drawer to the cash drawer kick-out connector. (DO NOT connect a telephone line either.)

— 13 —

(1) Connector Pin Configuration

VDR

1 2 3 4 5 6

VDR

No. Signal Function

1FG Frame Ground 2 DRAWER 1 Drawer 1 drive signal 3 DRSW Drawer switch input 4 VDR Drawer drive power supply 5 DRAWER 2 Drawer 2 drive signal 6 GND Common ground on circuits

Connector used:

TM5RJ3-66 (Hirose) or equivalent

Applicable connector:

TM3P-66P (Hirose) or equivalent

(2) Electrical characteristics

1) Driving voltage: 24 VDC

2) Driving current: Approx. 1A max. (shall not exceed 510 ms.)

3) DRSW signal: Signal levels: “L” = 0 to 0.5 V, “H” = 3 to 5 V

(3) DRSW signal

DRSW signal status can be tested with the DLE+EOT, GS+a, or GS+r command or at pin 34 on the parallel interface port.

(4) Drive Circuit (printer side)

CAUTION!

■ No output is produced while printing.

■ The cash drawers 1 and 2 cannot be driven simultaneously.

■ A solenoid used for the cash drawer should be of 24 Ω or more. The output current

should be kept at 1A or less; otherwise, breakdown or burning could occur.

3.4 Installing the Printer

The printer can be installed horizontally, vertically, and on the wall. At the time of shipment, the printer is set for horizontal installation. To install the printer vertically or on the wall, the following adjustments are required.

1. Adjustment of paper near-end sensor position (See section 3.7)

2. Anti-slip rubber feet (for vertical setting)

3. Optional wall-mounting kit (for wall-mounting)

Ver tical position

CAUTION!

■ When used in vertical position, the printer ejects paper not to fall naturally even with full cutting. Be careful in using the printer built in equipment, etc.

■ Ensure that the wall on which the printer is mounted has enough strength before installation.

■ When using in horizontal setting, avoid cutting full. Otherwise, the cut paper may drop into the cutter and may result in double cutting and narrow pieces of paper. This may cause paper jam.

— 14 —

80mm 82.5mm58mm

→

3.5 Partition for Paper Roll

At the time of shipment, this partition is not installed.

1. Confirm that the power switch is OFF.

2. Open the printer cover.

3. Insert the partition into the slot and align it with the scale inside of the printer which meets the width of the paper roll used. When using the 80mm or 82.5mm wide paper roll, set the partition by using the accessory screw. *58 mm is only for label supporting model.

4. Change the setting of paper width by reffering to the section 5.2, "Manual Setting of Memory Switch".

Partition

Scales

Partition

CAUTION!

When using 112 paper roll, the partition is not used.

3.6 Setting DIP Switch

The DIP switch is present on the serial interface board. The function of each switch is as shown below.

Interface board mounting screws

DIP switch

CAUTION!

■ As for the setting of the serial interface, it gives priority to the setting of the memory switch rather than the DIP switch as the factory default.

■ Consult with the dealer where the printer was purchased when the change of the DIP switch setting is necessary.

Switch No. Function ON OFF

Communication condition

setting method 2 Hand shake XON/XOFF DTR/DSR OFF 3 Bit length 7 bits 8 bits OFF 4 Parity check With parity None OFF 5 Parity selection Even parity Odd parity OFF 6 OFF

Baud rate selection See Table below.

7 ON

8 INIT Reset Invalid OFF

Selecting baud rate

Baud Rate (bps)

2400 OFF OFF 4800 ON OFF 9600 OFF ON

19200 ON ON

DIP switch setting Memory switch OFF

setting

Switch No.

38400, 57600 and 115200 bps can also be selected by a command, etc.

— 15 —

InitialSettings

3.7 Adjusting the Paper Near-end Sensor

1. Lightly push in the paper near-end sensor unit.

2. Move the paper near-end sensor unit to the right and left while keeping to press it. The position to be set varies in accordance with the setting of the printer, horizontal or vertical, or diameter of the paper roll as shown in the following figure.

Sensor Position

**1 φ21.0 φ18.0

*2 φ24.5 φ21.5

3 φ28.0 φ25.5

Horizontal

Vertical

* Factory setting for USA version ** Factory setting for other country version

4 φ31.5 φ28.0 5 φ35.0 φ32.0 5 φ21.0 φ18.0 4 φ24.5 φ21.5 3 φ28.0 φ25.5 2 φ31.5 φ28.0 1 φ35.0 φ32.0

Roll paper diameter at the

detection of near-end

Outer core diameter of

roll paper used

CAUTION!

■ Paper remaining differs by the type of paper roll used.

■ The external diameter of the paper roll is only for reference.

■ When a paper end error is detected incorrectly during using a paper roll with a honey-

comb type core, move the sensor position to the larger number.

Paper-near-end sensor unit

— 16 —

MAINTENANCE AND TROUBLESHOOTING

4.1 Setting/Replacing the paper roll

1. Pull the cover open button forward.

2. Open the printer cover.

3. Insert a paper roll with its print area facing down as shown in the figure and pull out the paper end straightforward several cm (or inches) out of the printer.

4. Firmly close the printer cover until a click can be heard.

See 5.3 Manual Setting of Memory Switch

CAUTION!

■ Always use the specified types of paper roll.

■ Confirm that the paper roll is set correctly.

■ When the paper is skewed and not extended straightforward from under the printer

cover, open the printer cover and adjust the paper correctly.

■

When the printer cover is opened after setting the paper, be sure to pull the paper straightforward several cm (or inches) out of the printer, and then close the printer cover.

■ When closing the printer cover, press on the center part of the cover to close it firmly.

■ When setting paper, be careful not to have your finger injured by the manual cutter or

paper edge.

■ In the case of selecting "Valid" with memory SW4-3, the paper is fed and cut automatically when the printer cover is closed.

WARNING

When opening the printer cover, DO NOT touch the print head or cutter blade. Otherwise, burning or injury of hand may result.

4.2 Removing Jammed Paper

1. Tu rn the printer power off.

2. Open the printer cover. If the cutter blade remains protruded with paper jammed, do not force the printer cover to open. Referring to the section 4.7, restore the blade to the normal position and then open the cover.

3. Remove the jammed paper including any remaining paper shreds.

4. Turn on the printer. The auto cutter mechanism is initialized and the alarm is cleared.

CAUTION!

■ If the cutter blade remains protruded with paper jammed, DO NOT open the printer cover foribly and try to turn OFF and ON the printer power. If the cutter blade cannot be restored, refer to the section 4.7.

■ The print head is hot immediately after printing. DO NOT touch it with your hand. DO NOT touch the heating element of the head with a bare hand or metal object either.

— 17 —

4.3 Periodic cleaning

If the print head or platen is dirty, clear printing is not available or fault may occur. If paper dust or the like is present on the sensor protection sheet, label paper or blackmark paper may not be detected correctly. Periodic cleaning in accordance with the following procedure is recommended.

1. Tu rn the printer power off.

2. Open the printer cover.

3. Wait several minutes. Wipe off any debris on the heating element of the head using a cotton swab soaked in ethyl alcohol.Just after printing, high temperature remains in the print (thermal) head. Be careful not to touch it by hand.

4. Moisten the tip of the cotton swab with water and wipe the dirt on the surface of the sensor protection sheet. Avoid using solvent such as alcohol. Use of it may result in smoky sensor protection sheet.

Sensor

Platen

Print (thermal) head

CAUTION!

■ Do not touch the surface of the heating element of the print head by bare hand or metal.

■ Wipe the dust off the surface of the platen periodically with a cotton swab moistened with ethyl alcohol. Especially, when full cutting is used for label paper, paper dust may adhere on the platen depending on the property of liner sheet, roll paper diameter, environmental condition of using the printer, etc.

— 18 —

4.4 Self-printing

Insert paper into the printer. With the FEED button pressed and held, turn the printer power on, keep the FEED button held for about 1 second, and then release the FEED button. The printer starts self-printing. The printer prints model name, version, DIP switch setting, memory switch setting, and built-in fonts.

Firmware version

Interface

Serial communication condition (Only serial interface model)

Buffer size

DIP switch setting (Only serial interface model)

Memory switch setting

4.5 Hexadecimal Dump Printing

This function is to print all received data in hexadecimal numbers. If problems such as missing data, data duplication, etc. should occur, this function allows checking whether or not the printer is receiving data correctly. Load the paper into the printer and keep the printer cover open. With the FEED button pressed and held, turn the printer power on and then close the printer cover. The printer prints “HEX dump print mode” followed by the received data printed in hexadecimal numbers and some characters.

CAUTION!

■ The printer prints “.” if there is no characters corresponding to data.

■ During hexadecimal dump, functions except some command will be disabled.

■ If print data DOES NOT cover a line, press the FEED button to print the line.

When you press the FEED button three times consecutively, or you turn the printer power off, or the printer receives a reset signal from the interface, the hexadecimal dump printing is terminated.

Print example

HEX DUMP PRINT MODE 1B 21 00 1B 20 04 41 42 43 44 .!.. .ABCD 45 46 47 48 49 4A 4B 4C 4D 4E EFGHIJKLMN 4F 50 0D 0A 31 32 33 0D 0A OP..123..

— 19 —

4.6 Error Indication

● Paper end Paper out is detected in two steps: paper near-end and paper end. ERROR LED will light when the paper is empty. If paper end is detected, refill the paper. If the printer cover is open, a paper-end is detected.

● Printer cover open During printing, do not open the printer cover. If you open the printer cover accidentally, the ERROR LED blinks. Check the paper, pull the paper straightforward several cm (or inches) out of the printer, and then close the printer cover. Printing resumes automatically. Sending a command to resume printing may be required depending on the memory switch setting.

● Cutter lock If the cutter blade stops operating due to paper jam or the like, the ERROR LED blinks. Remove the cause of the trouble and press the FEED move and the printer cover cannot be opened, refer to the section 4.7.

● Thermal head overheat When you print dense characters or dark image, the head temperature rises. If the head temperature exceeds a specified level, the printer stops printing operation and waits till the head temperature is lowered. During waiting, the ERROR LED blinks. When the head temperature is lowered, printing resumes automatically.

● Paper jam error If paper feeding is not normal and paper jam occurs in the platen, etc., printing and line feed operation stop and ERROR LED blinks.

● Power switch operation error If you turn power on again just after powering off, an error may occur. Before turning power on again, wait till POWER LED goes off completely after powering off.

button

. If the blade still does not

● Black Mark detection error (in Black Mark mode) When Black Mark cannot be detected even if a certain amount of paper feed is carried out for Black mark detection, a Black Mark detection error occurs. If black detection continues more than the specified period, a No Paper condition is assumed and the same error as No Paper is indicated.

● Waiting for paper (label) cutting If the “GS+FF” command is executed under the condition that auto cutter operation is disabled (memory switch 2-2 is OFF), label paper is ejected and ERROR LED blinks. When the FEED switch is pressed under this circumstance, paper returns to the starting position of printing and ERROR LED goes off.

● Paper (label) detection error If detection is not available even with paper feeding of given amount for detecting space between labels or label paper, ERROR LED blinks. In this case, adjust the sensor in the paper sensor adjustment mode. If no detection occurs even after the sensor adjustment, replace the label paper. If replacing label paper is not effective for detection, the sensor, etc. may be faulty (degraded). Contact the service representative.

— 20 —

Lighting and blinking status of each error including the above is shown below.

Status POWER LED ERROR LED Buzzer

Paper-end Lights Lights

Paper near-end Lights Lights Printer cover open Lights Lights

Printer cover open Lights error *1

Cutter lock error Lights

Head overheat error Lights

Paper jam error Lights

Memory check error Lights

Low voltage error Lights

High voltage error or Power switch operation error

Macro execution Lights wait *2

Black Mark detection OFF error

Waiting for paper OFF (label) cutting*L, *M

Paper (label) OFF detection error*L, *M

*1: When the printer is printing. *2: The ERROR LED may blink even in the execution of macro function.

4.7

When the Paper Cover Cannot Be Opened

Lights

If the cutter blade remains protruded due to paper jam or for any abnormality, opening the paper cover may be disabled. In this case, do not open the paper cover forcibly. Insert a Phillips screwdriver (size #1) into the cutter lock releasing feed hole and turn it in the direction of arrow (clockwise).

When you find that both ends of the blade reached the lowest position, stop turning the screwdriver. Open the cover and follow the procedure

Phillips screwdriver

of removing jam or other cause of trouble.

Cutter lock releasing feed hole

— 21 —

5. OTHER

5.1 External Views and Dimensions

147

(Unit: mm)

177

213

5.2 Printing Paper

Use the print paper shown in the following table or the paper with equivalent quality.

Paper Type Product Name

Recommended thermal F230AA, P220AG, HP220A, HP220AB-1, P220AB, P220AE-1, paper roll PB670 (Red/Black), PB770 (Blue/Black) from Mitsubishi Paper

Paper width 112

Maximum print area 104

Printing surface

φ102 or less

TF50KS-E2D from Nippon Paper PD150R, PD160R from Ohji Paper

−1

65~150

Paper width 82.5

Maximum print area 82.5

Paper thickness (µm)* 65-75 75-150 Core inner diameter d (mm) φ12 φ25.4 Core outer diameter D (mm) φ18 φ32

*Thickness of label paper is the total of the

thickness of “liner sheet” and “label”.

−1

Paper width 80

Maximum print area 72

−1

(Unit: mm)

CAUTION!

DO NOT use the following type of paper roll.

■ Paper with folds.

■ Paper with bent corners.

■ Paper pasted or glued to the core.

■ In-wound paper roll (print side in).

— 22 —

When using “label paper” with CT-S4000L and CT-S4000DCL, refer to the following. Use the following paper or the equivalent paper.

Paper type Product name

Recommended thermal label paper 150LA-1 from Ricoh,

GG40/P22/G6B from Ojitac, HD75 from Nippon Paper

a) Label paper *L

A BC

DLM

Full cut

Paper feeding

direction

Printable area

position

Unit: mm

Mark Item Dimensions

A Liner width 58 to 112

B Label width 54 to 108 + 0.5

C Left edge of label 2 + 0.5

D Print width 50 to 104

ETop margin 2 + 1

F Print length 21 to 296

G Bottom margin 2 + 1

Cut position between labels

I Gap between labels 4 to 30

JLabel length 25 to 300

K Label pitch I+J

L Left margin 2 + 1

M Right margin 2 + 1

1/2 x (Size I)

-1

CAUTION!

Pay attention to the following when using Auto Cutter. Otherwise, a cutter lock or a cutter failure may occur.

■ Set the cut length of paper to 25 mm or more.

■ When using label paper, cut the gap between labels (liner sheet). Do not cut the label

paper (tack paper).

■ Adusting the paper sensor must be carried when the type of liner is changed.

Label paper cannot be used with the model supporting blackmark (CT-S4000M/CTS4000DCM).

— 23 —

b) Black mark paper (BM paper)

Black Mark (printed on the reverse)

Mark Item Dimensions

A Right edge of black mark 15 or more B Left edge of black mark 0 to 1.5 C Black mark height 5 D Cut position in black mark 2.5 ETop margin 6.5 / 12 F Black mark pitch 30 to 300 GBottom margin 9

Cut position

Printable area

Unit: mm

Paper feeding

direction

* In the case of the operation that the printer cuts the paper, the top margin will be

changed by the setting of the memory switch 4-8. It is 6.5mm at 0 (OFF) and 12mm at 1(ON).

* In the case of the operation that the printer does not cut the paper, the top margin is

6.5mm.

CAUTION!

■ PCS value of black mark must be 0.9 or more.

■ When using the black mark paper, consider the margin of +/- 2 mm for the print position

against the standard position and +/- 5 mm for print length.

■ Refer to the above drawing for the printable area and have enough margings specified in the marks E and G. If the print data size is out of the printable area, the printer should skip to next page.

— 24 —

5.3 Manual Setting of Memory Switch

Memory switches can be set manually or by a command. For manual setting, refer to the next page. The function of each memory switch is shown in the following table. (The white-on-black characters are factory setting.)

Switch No. Setting 0 (OFF) 1 (ON)

Memory SW1-1 Power ON Info Valid Not send SW1-2 Buffer Size 4k bytes 45 bytes SW1-3 Busy Condition Full/Err Full SW1-4 Receive Error Print "?" No Print SW1-5 CR mode Ignored LF SW1-6 Reserved Fixed − SW1-7 DSR Signal Invalid Valid SW1-8 Init Signal Invalid Valid

Memory SW2-1 Reserved − Fixed SW2-2 Auto Cutter Invalid Valid SW2-3 Spool Print Invalid Valid SW2-4 Full Col Print LineFeed WaitData SW2-5 Resume aft PE Next To p SW2-6 Reserved Fixed − SW2-7 Reserved Fixed − SW2-8 PNE Sensor Valid Invalid

Memory SW3-1 Resum Cttr Err Valid Invalid SW3-2 Reserved Fixed − SW3-3 Parallel 31 Pin Valid Invalid SW3-4 Reserved Fixed − SW3-5 Reserved Fixed − SW3-6 Reserved Fixed − SW3-7 SW3-8

Memory SW4-1 *M P. Length Set Auto Measure Command SW4-2 *M Power on TOF Invalid Valid SW4-3 Feed&Cut at TOF Invalid Valid SW4-4 *L Paper Select *1 Thermal Roll BM.P / Lbl.P *4 SW4-5 *L Position detect *2 Black Mark Label SW4-4 *M Paper Select *1 Thermal Roll BM.P SW4-5 *M Position detect *2 Black Mark − SW4-6 Reserved Fixed − SW4-7 Reserved Fixed − SW4-8 *3 Prtial Only Invalid Valid

Notes: *1: The factory setting of "Paper Select" will be different, depending on the model classfication. *2: In the case of selecting the thermal roll with the SW4-4, the SW4-5 will not be available. The

SW4-5 will be set to "Black Mark" status for the Black Mark version printer.

*3: In the label mode (with memory switches SW4-4 and SW4-5 set to ON), full cutting is used for

paper regardless of the setting of memory switch SW4-8.

*4: When printing on label paper, printing columns of 660 dots is not usable.

Memory switch SW2-8 is not usable with label paper.

CBM1000 Mode Resum Open Err

Invalid Valid

Close Command

— 25 —

Switch No. Setting 0 (OFF) 1 (ON)

Memory SW5-1 Buzzer Valid Invalid SW5-2 Line Pitch 360 406 SW5-3 USB Mode Virtual COM Printer Class SW5-4 Reserved Fixed − SW5-5 Reserved Invalid − SW5-6 Reserved Fixed − SW5-7 Reserved Fixed − SW5-8 Reserved Fixed −

Switch No. Setting Default Set Values

Memory SW7-1 Baud Rate 9600 bps 1200 bps, 2400 bps, 4800 bps, 9600 bps,

SW7-2 Data Length 8Bits 7Bits, 8Bits SW7-3 Stop Bit 1Bit 1Bit, 2Bits SW7-4 Parity NONE NONE, EVEN, ODD SW7-5 Flow Control DTR/DSR DTR/DSR, XON/XOFF SW7-6 DMA Control Valid Valid, Invalid SW7-7

Memory SW8-1 Print Width 832dots

SW8-2 Paper Type 1 Color Normal 1 Color Normal, 2 Color Normal

Memory SW9-1 Code Page PC437 PC437/Katakana/PC850,858/PC860/PC863/

Memory SW9-2 Int'Char Set USA USA, France, Germany, England, Denmark,

Memory SW9-3* Kanji OFF ON, OFF SW9-4* JIS/Shift JIS JIS JIS, Shift JIS

Memory SW10-1 Print Density 100% 70%, 75%, 80%, 85%, 90%, 95%, 100%, 105%,

SW10-2 Print Speed Level 9 Level 1, Level 2, Level 3, Level 4, Level 5,

SW10-3 ACK Timing Before Busy Before Busy, Same Period, After Busy SW10-4 NV User 192K bytes 1K bytes, 64K bytes, 128K bytes, 192K bytes

SW10-5 NV Graphic 384K bytes 0 byte, 64K bytes, 128K bytes, 192K bytes,

* In this printer, Memory Switches 9-3 and 9-4 are not usable.

VCom Protocol

PC Setting PC Setting, DTR/DSR, XON/XOFF

19200 bps, 38400 bps, 57600 bps, 115200 bps

832dots(69 col.), 720dots(60col.), 660dots(55col), 576dots(48col.), 512dots(42col)

PC865/PC852/PC866/PC857/WPC1252/PC864/ Thai Code 18

Sweden, Italy, Spain, Japan, Norway, Denmark 2, Spain 2, Latin America, Korea Croatia, China

110%, 115%, 120%, 125%, 130%, 135%, 140%

Level 6, Level 7, Level 8, Level 9

256K bytes, 320K bytes, 384K bytes

Manual Setting of Memory Switch (Memory SW)

The memory switch can be selected, changed, or written by the combination of three actions: pressing the FEED button, pressing and holding the FEED button, and opening or closing the printer cover.

— 26 —

1. Entering memory switch setting mode. Set paper in the printer and keep the printer cover open. With the FEED button pressed and held, turn the printer power on, and then press the FEED button twice. Close the cover. If the current settings of the memory switch etc. are printed, the printer is now in the memory switch setting mode.

Memory SW (1) 00000000

(No indication for 0/1 with memory switch SW7 through SW10)

0: OFF state 1: ON state

2. Selecting memory switch (MEMORY SWITCH SELECT MODE) When the FEED button is pressed short (*1), printing occurs in the order of “Memory

SW1” → “Memory SW2” → “Memory SW3” → ......“Memory SW10” → “Save To

Memory” → “Memory SW1” → ...... repeatedly. When the memory switch you

want to change is reached, press and hold the FEED button (for more than 2 seconds).

3. Selecting each switch item 2-16 items are provided for setting in each switch. By pressing and holding the FEED button long (*2), the printer goes to the next item and prints the current setting of the item. Repeat pressing and holding untill the item you want to change is reached.

Power ON Info (Valid )

(With memory switch SW7 through SW10, ERROR LED goes on only at the factory setting.)

OFF state: ERROR LED OFF ON state: ERROR LED ON

4. Changing the setting When the item you want to change is printed, press the FEED button short (*1). The changed set value is printed. (When the change of the set value is repeated, the original set value is recovered). When you press the FEED button long (*2), the set value is accepted and then the printer goes to the next setting item.

5. Returning to the MEMORY SWITCH SELECT MODE (the above Item 2) When the setting of the desired content is completed, open the printer cover and then close the printer cover. This allows the printer to print the setting of the changed memory switch.

6. Saving the setting and exiting the memory switch setting mode Press the FEED button short (*1) to move to “Save To Memory”. Then press and hold the FEED button. The printer prints the contents of new setting and exits the memory switch setting mode to return to the normal standby state.

* Unless saving the setting is executed, the changed setting cannot be

enabled.

7. Initializing the memory switch When you want to return the memory switch setting to the initial state, go to “Save To Memory” in the above procedure. Here, open the printer cover and press and hold the FEED button till buzzer sounds. This allows the printer to return to the initial state.

* All the memory switches settings are returned to the factory set values.

*1: Press for less than 2 seconds *2: Press for more than 2 seconds

— 27 —

+ 130 hidden pages

Citizen CT-S4000M, CT-S4000L User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Declaration of Conformity

ENGLISH

GENERAL PRECAUTIONS

THE TABLE OF CONTENTS

1. GENERAL OUTLINE

1.1 Features

1.2 Unpacking

1.3 Model Classification

1.4 Basic Specifications

EXPLANATION OF PRINTER PARTS

2.1 Printer Appearance

2.2 Printer Cover Inside

3. PREPARATION

3.1 Connecting the AC Power Cord

3.2 Connecting Interface Cables

3.3 Connecting the Cash Drawer

3.4 Installing the Printer

3.5 Partition for Paper Roll

3.6 Setting DIP Switch

3.7 Adjusting the Paper Near-end Sensor

MAINTENANCE AND TROUBLESHOOTING

4.1 Setting/Replacing the paper roll

4.2 Removing Jammed Paper

4.3 Periodic cleaning

4.4 Self-printing

4.5 Hexadecimal Dump Printing

4.6 Error Indication

When the Paper Cover Cannot Be Opened

5. OTHER

5.1 External Views and Dimensions

5.2 Printing Paper

5.3 Manual Setting of Memory Switch