CT-S4000
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LINE THERMAL PRINTER
MODEL CT-S4000/CT-S4000DC
User’s Manual
Mode d’emploi
Benutzerhandbuch
Manuale dell’utente
Manual de Usuario
Declaration of Conformity
This printer conforms to the following Standards:
Low Voltage Directive 73/23/EEC, 93/68/EEC and the EMC Directive 89/336/EEC,
92/31/EEC, 93/68/EEC.
LVD:EN60950-1
EMC : EN55022 Class A
EN61000-3-2
EN61000-3-3
EN55024
This declaration is applied only for 230V model.
IMPORTANT: This equipment generates, uses, and can radiate radio frequency energy
and if not installed and used in accordance with the instruction manual, may cause
interference to radio communications. It has been tested and found to comply with
the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC
Rules, which are designed to provide reasonable protection against such interference
when operated in a commercial environment. Operation of this equipment in a
residential area is likely to cause interference, in which case the user at his own
expense will be required to take whatever measures may be necessary to correct
the interference.
CAUTION: Use shielded cable for this equipment.
Sicherheitshinweis
Die Steckdose zum Anschluß dieses Druckers muß nahe dem Gerät angebracht und
leicht zugänglich sein.
For Uses in Canada
This Class A digital apparatus complies with Canadian ICES-003.
This digital apparatus does not exceed the class A limits for radio noise emissions
from digital apparatus, as set out in the radio interference regulations of the Canadian
department of communications.
Pour L’utilisateurs Canadiens
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
Cet appareil numérique ne dépasse pas les limites de carégorie a pour les émissions
de bruit radio émanant d’appareils numériques, tel que prévu dans les réglements
sur l’interférence radio du départment Canadien des communications.
ENGLISH
GENERAL PRECAUTIONS
● Before using this product, be sure to read through this manual. After having read
this manual, keep it in a safe, readily accessible place for future reference.
● The information contained herein is subject to change without prior notice.
● Reproduction or transfer of part or all of this document in any means is prohibited
without permission from Citizen Systems.
● Note that Citizen Systems is not responsible for any operation results regardless
of missing, error, or misprinting in this manual.
● Note that Citizen Systems is not responsible for any trouble caused as a result of
using options or consumables that are not specified in this manual.
● Except explained elsewhere in this manual, do not attempt to service, disassemble,
or repair this product.
● Note that Citizen Systems is not responsible for any damage attributable to
incorrect operation/handling or improper operating environments that are not
specified in this manual.
● Data is basically for temporary use and not stored for an extended period of time
or permanently. Please note that Citizen Systems is not responsible for damage
or lost profit resulting from the loss of data caused by accidents, repairs, tests or
other occurrence.
● If you find loss of information, error, or uncertain matter, please contact your
Citizen Systems dealer.
● If you find any disordered or missing page(s), contact your Citizen Systems dealer
for replacement.
THE TABLE OF CONTENTS
1. GENERAL OUTLINE....................................................................7
2. EXPLANATION OF PRINTER PARTS........................................ 10
3. PREPARATION...........................................................................12
4. MAINTENANCE AND TROUBLESHOOTING ........................... 17
5. OTHER .......................................................................................22
CITIZEN is a registered trade mark of CITIZEN WATCH CO., LTD., Japan
CITIZEN es una marca registrada de CITIZEN WATCH CO., LTD., Japón
Company names and product names in this manual are trademarks or
registered trademarks of relevant companies.
Copyright c 2006 by CITIZEN SYSTEMS JAPAN CO., LTD.
— 1 —
SAFETY PRECAUTIONS ... WHICH SHOULD BE STRICTLY OBSERVED
Before using this product for the first time, carefully read these SAFETY PRECAUTIONS. Improper
handling may result in accidents (fire, electric shock or injury).
In order to prevent injury to operators, third parties, or damage to property, special warning symbols
are used in the User’s Manual to indicate important items to be strictly observed.
● After having read this Manual,
● Some of the descriptions contained in this manual may not be relevant to some printer models.
The following describes the degree of hazard and damage that could occur if the printer is improperly
operated by ignoring the instructions indicated by the warning symbols.
keep it in a safe, readily accessible place for future reference.
WARNING
Neglecting precautions indicated by this symbol may result in fatal or serious injury.
CAUTION
Neglecting precautions indicated by this symbol may result in injury or damage to properties.
This symbol is used to alert your attention to important items.
This symbol is used to alert you to the danger of electric shock or electrostatic damage.
This symbol denotes a request to unplug the printer from the wall outlet.
This symbol is used to indicate useful information, such as procedures, instructions or the
like.
This symbol is used to indicate prohibited actions.
— 2 —
WARNING
■ Do not use or store this product in a place where it will be exposed to:
* Flames or moist air.
* Direct sunlight.
* Hot airflow or radiation from a heating device.
* Salty air or corrosive gases.
* Ill-ventilated atmosphere.
* Chemical reactions in a laboratory.
* Airborne oil, steel particles, or dust.
* Static electricity or strong magnetic field.
• Neglecting these warnings may result in printer failure, overheating, emission of
smoke, fire, or electric shock.
■ Do not drop any foreign object nor spill liquid into the printer. Do not place any
object on the printer either.
■ Do not drop any metallic object such as paper clip, pin or screw into the printer.
■ Do not place a flower vase, pot or cup containing water on the printer.
■ Do not spill coffee, soft drinks or any other liquid into the printer.
■ Do not spray insecticide or any other chemical liquid over the printer.
•A metallic foreign object, if accidentally dropped into the printer, may cause printer
failure, fire, or electric shock. Should it occur, immediately turn the printer off,
unplug it from the supply outlet, and call your local Citizen Systems dealer.
Do not handle the printer in the following ways:
■ Do not allow the printer to sustain strong impacts or hard jolts (e.g., trampling,
dropping, striking with a hard edge).
■ Never attempt to disassemble or modify the printer.
• Neglecting to handle properly may result in printer failure, overheating, emission
of smoke, fire, or electric shock.
■ Install, use, or store the printer out of the reach of children.
• Electric appliances could cause an unexpected injury or accident if they are handled
or used improperly.
• Keep the power cord and signal cables out of the reach of children. Also children
should not be allowed to gain access to any internal part of the printer.
• The plastic bag the printer came in must be disposed of properly or kept away
from children. Wearing it over the head may lead to suffocation.
— 3 —
WARNING
Please observe the following precautions for power source and power cord:
■ Do not plug or unplug the power cord with a wet hand.
■ Use the printer only at the specified supply voltage and frequency.
■ Check to make sure that the supply outlet from which the printer is powered has a
sufficient capacity.
■ Do not supply the printer from a power strip or current tap shared with other
appliances.
■ Do not plug the power cord into a supply outlet with dust or debris left on its plug.
■ Do not use a deformed or damaged power cord.
■ Do not move the printer while the printer power is on.
• Neglecting to handle properly may result in printer failure, emission of smoke, fire,
or electric shock.
• An overload may cause the power cord to overheat or fire or the circuit breaker to
trip.
■ Do not allow anything to rest on the power cord. Do not place the printer where
the power cord will be trampled on.
■ Do not use or carry the printer with its power cord bent, twisted, or pulled.
■ Do not attempt to modify the power cord unnecessarily.
■ Do not lay the power cord in the neighbor of a heating device.
• Neglecting these cautions may cause wires or insulation to break, which could
result in leakage, electric shock, or printer failure. If the power cord sustains
damage, contact your Citizen Systems dealer.
■ Do not leave things around the supply outlet.
■ Supply power to the printer from a convenient wall outlet, readily accessible in an
emergency.
• The printer may not be immediately shut down in an emergency.
■ Insert the power plug fully into the outlet.
■ If the printer will not be used for a long time, leave it disconnected from its supply
outlet.
■ Hold the plug and connector when plugging or unplugging the power cord or signal
cable after turning off the printer and the appliance connected to it.
— 4 —
CAUTION
Do not use the printer under the following conditions.
■ A state subject to vibration or unstable state.
■ A state with this product slanted.
• Otherwise dropping may cause injury.
• Poor print quality may occur.
■ A state where the printer ventilation holes are obstructed by a nearby wall or other
equipment.
■ A state where any object is placed on the printer
■ A state where the printer is covered or wrapped by a cloth or bed clothing
• Be careful about internal heat buildup, which could cause fire and deform the case.
■ Avoid using the printer near a radio or TV set or from supplying it from the same
outlet as these appliances.
■ Avoid using the printer interconnected with a cable or cord that has no protection
against noise. (For interconnections, use shielded or a twisted pair of cables and
ferrite cores, or other anti-noise devices.)
■ Avoid using the printer with a device that is a strong source of noise.
• The printer may have an adverse effect on nearby radio or TV transmissions. There
may also be cases when nearby electrical appliances adversely influence the printer,
causing data errors or malfunction.
■ A state where this product is installed vertically or sidelong.
• Malfunction, failure, or electric shock may result.
■ Use the printer with its grounding post connected to a convenient grounding facility.
• If leakage occurs electric shock may result.
■ Do not connect the printer’s grounding post onto any of the following facilities:
* Utility gas piping
• A gas explosion could result.
* Telephone line ground
* Lightning rod
• If lightning strikes a large surge of current may cause fire or shock.
* Utility water pipes
• Plastic water pipes should not be used for grounding. (Those approved by
a Waterworks Department may be used.)
■ Before connecting or disconnecting the grounding lead to or from the printer, always
unplug it from supply outlet.
Caution label is attached on the position shown in
the following figure. Carefully read the precautions
in handling before using the printer.
THESE LABELS INDICATE THE
RISK OF ANY INJURY DUE TO
"HIGH TEMPERATURE" OF
THE PRINT HEAD AND "SAWTOOTHED EDGE" OF THE
MANUAL CUTTER.
— 5 —
CAUTION
■ Do not transport this printer with the paper roll inside.
• Printer failure or breakage may occur.
To prevent possible malfunction or failure observe the following.
■ Avoid operating the printer without paper properly loaded.
■ Avoid the use of paper not complying with specifications.
• May result in poor print quality.
■ Avoid using torn pieces of paper or spliced with plastic adhesive tapes.
■ Avoid forcibly pulling already loaded paper by hand.
■ Avoid wedging the paper into the printer.
• May jam paper. To release, refer to “Removing Jammed Paper” in this manual.
■ Avoid using a sharp pointed device to operate panel keys.
■ Be sure to firmly insert the cable plug into its mating socket.
•A cross connection may damage the printer’s internal electronics or the host
system’s hardware.
■ Only use the printer with devices that have designated solenoid specifications for
the cash drawer interface connector.
• Neglecting this caution may result in malfunction or failure.
To prevent injury and printer failures from worsening, observe the following:
■ Do not touch the printing surface of the thermal head.
■ Do not touch any of the moving parts (e.g., paper cutter, gears, active electrical
parts) while the printer is working.
■ In case of trouble do not attempt to repair the printer. Ask Citizen Systems
service for repair.
■ Be careful that the printer cover does not entrap your hands or fingers.
■ Be careful with sharp edges on the printer. Do not allow them to injure you or
damage property.
• May result in electric shock, burn, or injury.
If the printer emits smoke, an odd smell, or unusual noise while printing, immediately
abort the current print session and unplug the printer from the supply outlet.
DAILY MAINTENANCE
Observe the following precautions for daily maintenance.
■ When cleaning the printer, always turn it off and unplug it from the supply outlet.
■ Use a soft, dry cloth for cleaning the surface of the printer case.
■ For severe stains, use a soft cloth slightly dampened with water.
■ Never use organic cleaning solvent such as alcohol, paint thinner, trichloroethylene,
benzene, or ketone. Never use a chemically processed cleaning cloth.
■ To remove paper dust, use a soft brush.
CAUTION
• The thermal head is at a dangerously high temperature immediately after printing.
Allow it to cool off before launching maintenance work.
— 6 —
1. GENERAL OUTLINE
The CT-S4000/CT-S4000DC are thermal line printers designed for use with a broad array
of terminal equipment including data, POS, and kitchen terminals.
With extensive features, they can be used in a wide range of applications.
1.1 Features
● Versatile roll capacity with ability to use 80 mm, 82.5 mm and 112 mm wide paper
rolls.
● Can use paper roll with a maximum of 102 mm diameter.
● Drop-in paper loading mechanism facilitating easy paper handling and head cleaning.
● High speed (150 mm/s) printing.
● Equipped with USB interface as standard plus a choice of either a serial or parallel
interface.
● Replaceable interface board.
● High-speed parallel interface (Parallel interface model)
● Built-in cash drawer interface.
● Auto cutter mechanism provided as a standard.
● User customization such as memory switch setting are available.
● Page mode
● Registration of user-defined characters and logos into flash memory.
● Barcode printing
● 2-color printing is supported (When specified paper is used).
● Error indication is available with LED or buzzer.
● Can be installed on a wall by using the optional wall mounting kit.
— 7 —
1.2 Unpacking
When unpacking the printer, confirm that the following are provided:
● Printer: 1
● AC power cord : 1 (for CT-S4000 only)
● User’s manual (This manual): 1
● Sample paper roll: 1 roll
● Partition: 1
● Screw: 1
User’s manual
(This manual)
CT-S4000
Sample paper roll
AC power cord
Partition Screw
1.3 Model Classification
The printer models are classified by the following designation method:
CT - S4000 RS E - BK -
Power supply
No marking: AC power type
(built-in power supply)
DC: DC power supply type
Interface
PA: IEEE1284 & USB
RS: RS-232C & USB
UB: USB only (Option)
Label/Black mark
No marking: Standard
L: Label
M: Black mark
Body case color
WH: Cool white
BK: Black
Character set, AC cable,
E: Europe
U: USA
— 8 —
1.4 Basic Specifications
Item Specifications
Model CT-S4000 PA/RS/UB, CT-S4000DC PA/RS/UB
Print method Line thermal dot print method
Print width *1 112 mm/832 dots, 82.5 mm/660 dots, 80 mm/576 dots
Dot density 8 dots/mm (203 dpi) in holizontal & vertical
Print speed 150 mm/s (Fastest, print density 100 %), 1200 dot lines/s
Number of print
columns
*2
Font
Paper width
Font A 69 55 48 12 × 24
Font B 92 73 64 9 × 24
Font C 104 82 72 8 × 16
Character size *3 Font A: 1.50 × 3.00 mm
Font B: 1.13 × 3.00 mm
Font C: 1.00 × 2.00 mm
Character type Alphanumeric, International, PC437 PC850/852/857/858/860/863/864/
865/866/WPC1252/Katakana/Thai code 18
User memory
384 KB (Capable of registering user-defined characters and logos)
Types of bar code UPC-A/E, JAN (EAN) 13/8 columns, ITF, CODE 39, CODE 128,
CODABAR, CODE 93
Line spacing *4 4.23 mm (1/6 inch)
Paper roll Thermal paper roll: 112 mm/82.5 mm/80 mm ×Maximum φ102 mm
Paper thickness: 65-150 µm
Interfacing Serial (RS-232C compliant), Parallel (IEEE 1284 compliant), USB
Cash drawer interface 2 cash drawers are supported.
Input buffer 4K bytes/45 bytes (selectable) in Serial or Parallel interface, 16K bytes in
USB interface
Supply voltage AC100 to 240V, 50/60 Hz, 130VA / DC24V, 2.0A
Power consumption Approx. 70W (in normal prining)
Weight Approx. 2.3 Kg for CT-S4000, Approx. 2.0 Kg for CT-S4000DC
Outside dimensions 177 (W) × 213 (D) × 147 (H) mm
Operating temperature 5 to 45°C, 10 to 90% RH (No condensation)
and humidity
Storage temperature −20 to 60°C, 10 to 90% RH (No condensation)
and humidity
Reliability Print head life: 100 km, 1 × 108 pulses (At normal temperature/
Auto cutter life:1 million cuts (At normal temperature/
Safety standard UL, C-UL, FCC Class A, TÜV-GS, CE Marking
Notes:
*1: When paper width is 112, 82.5, 80 mm
*2: The number of printable columns are selectable with a Memory Switch.
The number of columns in this table refers to typical model. Printer varies partly in the number
of columns depending on printer specifications.
*3: As each character size includes the space inside the character font, actual character looks
smaller.
*4: The line spacing is selectable with a command or Memory Switch. When the printer is turned
on, it will be slelecte with the memory switch.
Number of print columns
(columns)
112mm 82.5mm 80mm
0
−1
0
0
−1
−1
humidity with recommended paper used)
humidity with recommended paper used)
— 9 —
Dot configuration
(Dot)
2.
EXPLANATION OF PRINTER PARTS
2.1 Printer Appearance
Printer cover
Side opening
Power switch
● Printer cover
Paper is loaded under this cover.
● Cover open button
To refill or replace paper, open the printer cover by pulling the cover open button
forward.
● Power switch
This switch turns the printer power ON/OFF.
● Side opening
The cables connected to the printer can be routed through this side opening. (Before
use, push the small plastic barrier on the cover until it brakes.)
Operation Panel
(Front view) (Rear view)
Cover open button
Operation panel
Side opening
Rear connector
POWER LED
● POWER LED
Illuminated when the printer power is on and off when the printer power is off. May
blink or light in a special mode or in case of failure.
● ERROR LED
Illuminated or blinks when paper is empty or in case of failure.
The interval length of blinking represents the type of error.
● FEED button
Pressing this button once causes the paper to feed one line. The longer the button is
pressed, the more paper is fed.
Pressing this button causes the paper to feed to the next Black Mark position in Black
Mark mode.
In case of auto cutter error, press the FEED button after removing the cause of the
error.
FEED button
— 10 —
ERROR LED
See 5.3 Manual Setting of Memory Switch
See 4.6 Error Indication
Rear Connectors
Power connector
(DC power supply type)
Interface connector
(Serial, parallel, etc.)
Cash drawer
kick-out connector
AC inlet
(AC power type)
Interface board
mounting screws
USB connector
● Interface connector (Serial, parallel, etc.)
Connects to the interface cable. A DIP switch is provided on the serial interface board.
● Cash drawer kick-out connector
Connects to the cable from the cash drawer.
● AC inlet (AC power type)
Connects to the AC power cord.
● Power connector (DC power supply type)
Connects to the cable from DC power source.
2.2 Printer Cover Inside
● Paper feed roller
Feeds paper as part of print
mechanism.
● Paper-near-end sensor
Detects near paper end, change
position in accordance with the outer
diameter of paper core.
● Auto cutter
Cuts the paper with a command at the
end of printing. Cutting method is
selectable between partial cut and full
cut with a command.
* Factory default of the memory SW4-8
is set to "Partial cut", so that a
command will be ignored.
Paper-end sensor
Print (thermal)
head
Paper feed roller
● Manual cutter
Tears the paper by hand.
● Print (thermal) head
Prints characters and/or graphic data
on thermal paper.
● Paper-end sensor
Stops printing when this sensor
detects paper end.
Auto cutter
— 11 —
Manual cutter
Paper-near-end
sensor
3. PREPARATION
3.1 Connecting the AC Power Cord
1. Turn off the printer power switch.
2. For AC power type (with built-in power supply), connect the AC power cord
to the AC inlet at the back of the printer and plug the AC power cord into the
wall outlet.
Power connector
Cable connector
Flat side
AC inlet
AC power cord
AC power type
(built-in power supply)
DC power supply type
CAUTION!
■ When disconnecting a cable, DO NOT pull out by the cable. Always hold the plug.
■ Always keep the AC power supply away from other noise generating equipment.
■ DO NOT pull the AC power cord. Otherwise fire, electric shock, or power disconnection
may result.
■ If lightning is approaching, unplug the AC power cord from the wall outlet. Otherwise
fire or electric shock may result.
■ Keep the power cord away from heat generating appliances. Otherwise the shield of
power cord may be fused resulting in a fire or electric shock.
■ If the printer will not be used for a long time, leave it disconnected from its supply
outlet.
■ Avoid locating the AC power cord in places which may cause tripping or falling.
— 12 —
3.2 Connecting Interface Cables
Confirm that the power switch is OFF and connect the interface cable.
Orient the interface cable terminal correctly and insert it into the interface connector.
Serial Interface Parallel Interface
USB Interface
CAUTION!
■ When disconnecting the cable, always hold the connector.
■ Be careful not to insert the USB interface cable into the cash drawer kick-out connector.
For serial interface cable, use the one with the following connection.
25-pin - 25-pin cable 9-pin - 25-pin cable
PC
Signal Pin
FG 1
TXD 2
RXD 3
CTS 5
DSR 6
SG 7
DTR 20
Printer
Pin Signal
1FG
2TXD
3RXD
4RTS
6 DSR
7SG
20 DTR
PC
Signal Pin
RXD 2
TXD 3
DTR 4
SG 5
DSR 6
CTS 8
Printer
Pin Signal
2 TXD
3 RXD
4RTS
6 DSR
7SG
20 DTR
CAUTION!
Avoid locating the interface cable in places which may cause tripping or falling.
3.3 Connecting the Cash Drawer
1. Confirm that the power switch is OFF.
2. Confirm the top and bottom of the cash
drawer cable connector and insert it into
the cash drawer kick-out connector at the
back of the printer.
3. Screw the cash drawer's ground wire to
the body of the printer.
Cash drawer cable
connector
Cash drawer
kick-out connector
CAUTION!
DO NOT connect any other device than the specified cash drawer to the cash drawer
kick-out connector. (DO NOT connect a telephone line either.)
— 13 —
(1) Connector Pin Configuration
VDR
1
2
3
4
5
6
VDR
5V
No. Signal Function
1FG Frame Ground
2 DRAWER 1 Drawer 1 drive signal
3 DRSW Drawer switch input
4 VDR Drawer drive power supply
5 DRAWER 2 Drawer 2 drive signal
6 GND Common ground on circuits
61
Connector used:
TM5RJ3-66 (Hirose)
or equivalent
Applicable connector:
TM3P-66P (Hirose) or
equivalent
(2) Electrical characteristics
1) Driving voltage: 24 VDC
2) Driving current: Approx. 1A max. (shall not exceed 510
ms.)
3) DRSW signal: Signal levels: “L” = 0 to 0.5 V, “H” = 3 to 5 V
(3) DRSW signal
DRSW signal status can be tested with the DLE+EOT,
GS+a, or GS+r command or
at pin 34 on the parallel interface port.
(4) Drive Circuit (printer side)
CAUTION!
■ No output is produced while printing.
■ The cash drawers 1 and 2 cannot be driven simultaneously.
■ A solenoid used for the cash drawer should be of 24 Ω or more. The output current
should be kept at 1A or less; otherwise, breakdown or burning could occur.
3.4 Installing the Printer
The printer can be installed horizontally, vertically, and on the wall.
At the time of shipment, the printer is set for horizontal
installation. To install the printer vertically or on the wall, the
following adjustments are required.
1. Adjustment of paper near-end sensor position (See
section 3.7)
2. Anti-slip rubber feet (for vertical setting)
3. Optional wall-mounting kit (for wall-mounting)
Ver tical position
CAUTION!
■ When used in vertical position, the printer ejects paper not to fall naturally even with
full cutting. Be careful in using the printer built in equipment, etc.
■ Ensure that the wall on which the printer is mounted has enough strength before
installation.
■ When using in horizontal setting, avoid cutting full. Otherwise, the cut paper may
drop into the cutter and may result in double cutting and narrow pieces of paper. This
may cause paper jam.
— 14 —
80mm 82.5mm
→
→
3.5 Partition for Paper Roll
At the time of shipment, this partition is not installed.
1. Confirm that the power switch is OFF.
2. Open the printer cover.
3. Insert the partition into the slot and align it
with the scale inside of the printer which
meets the width of the paper roll used. When
using the 80mm or 82.5mm wide paper roll,
set the partition by using the accessory screw.
4. Change the setting of paper width by reffering
to the section 5.2, "Manual Setting of Memory
Switch".
Partition
Scales
Partition
CAUTION!
When using 112 paper roll, the partition is not used.
3.6 Setting DIP Switch
The DIP switch is present on the serial
interface board.
The function of each switch is as shown
below.
Interface board
mounting screws
DIP switch
CAUTION!
■ As for the setting of the serial interface, it gives priority to the setting of the memory
switch rather than the DIP switch as the factory default.
■ Consult with the dealer where the printer was purchased when the change of the DIP
switch setting is necessary.
Switch No. Function ON OFF
1
Communication condition
setting method
2 Hand shake XON/XOFF DTR/DSR OFF
3 Bit length 7 bits 8 bits OFF
4 Parity check With parity None OFF
5 Parity selection Even parity Odd parity OFF
6 OFF
Baud rate selection See Table below.
7 ON
8 INIT Reset Invalid OFF
Selecting baud rate
Baud Rate (bps)
2400 OFF OFF
4800 ON OFF
9600 OFF ON
19200 ON ON
DIP switch setting Memory switch OFF
67
setting
Switch No.
38400, 57600 and 115200 bps can also be selected by a command, etc.
— 15 —
InitialSettings
3.7 Adjusting the Paper Near-end Sensor
1. Lightly push in the paper near-end sensor unit.
2. Move the paper near-end sensor unit to the right and left while keeping to
press it. The position to be set varies in accordance with the setting of the
printer, horizontal or vertical, or diameter of the paper roll as shown in the
following figure.
Sensor Position
**1 φ21.0 φ18.0
*2 φ24.5 φ21.5
3 φ28.0 φ25.5
Horizontal
Ver tical
* Factory setting for USA version
** Factory setting for other country version
4 φ31.5 φ28.0
5 φ35.0 φ32.0
5 φ21.0 φ18.0
4 φ24.5 φ21.5
3 φ28.0 φ25.5
2 φ31.5 φ28.0
1 φ35.0 φ32.0
Roll paper diameter at the
detection of near-end
Outer core diameter of
roll paper used
CAUTION!
■ Paper remaining differs by the type of paper roll used.
■ The external diameter of the paper roll is only for reference.
■ When a paper end error is detected incorrectly during using a paper roll with a honey-
comb type core, move the sensor position to the larger number.
Paper-near-end
sensor unit
— 16 —
5
4
3
2
1
4.
MAINTENANCE AND TROUBLESHOOTING
4.1 Setting/Replacing the paper roll
1. Pull the cover open button forward.
2. Open the printer cover.
3. Insert a paper roll with its print area facing down as shown in the figure and
pull out the paper end straightforward several cm (or inches) out of the
printer.
4. Firmly close the printer cover until a click can be heard.
See 5.3 Manual Setting of Memory Switch
CAUTION!
■ Always use the specified types of paper roll.
■ Confirm that the paper roll is set correctly.
■ When the paper is skewed and not extended straightforward from under the printer
cover, open the printer cover and adjust the paper correctly.
■
When the printer cover is opened after setting the paper, be sure to pull the paper
straightforward several cm (or inches) out of the printer, and then close the printer cover.
■ When closing the printer cover, press on the center part of the cover to close it firmly.
■ When setting paper, be careful not to have your finger injured by the manual cutter or
paper edge.
■ In the case of selecting "Valid" with memory SW4-3, the paper is fed and cut
automatically when the printer cover is closed.
WARNING
When opening the printer cover, DO NOT touch the print head or cutter blade. Otherwise,
burning or injury of hand may result.
— 17 —
4.2 Removing Jammed Paper
1. Turn the printer power off.
2. Open the printer cover.
If the cutter blade remains protruded with paper jammed, do not force the
printer cover to open. Referring to the section 4.7, restore the blade to the
normal position and then open the cover.
3. Remove the jammed paper including any remaining paper shreds.
4. Turn on the printer. The auto cutter mechanism is initialized and the alarm
is cleared.
CAUTION!
■ If the cutter blade remains protruded with paper jammed, DO NOT open the printer
cover foribly and try to turn OFF and ON the printer power. If the cutter blade cannot
be restored, refer to the section 4.7.
■ The print head is hot immediately after printing. DO NOT touch it with your hand. DO
NOT touch the heating element of the head with a bare hand or metal object either.
4.3 Cleaning the Print Head
1. Turn the printer power off.
2. Open the printer cover.
3. Wait several minutes. Wipe off any debris on the heating element of the
head using a cotton swab soaked in ethyl alcohol.
Print (thermal) head
CAUTION!
The print head is hot immediately after printing. DO NOT touch it with your hand. DO
NOT touch the heating element of the head with a bare hand or metal object either.
— 18 —
4.4 Self-printing
Insert paper into the printer. With the FEED button pressed and held, turn the printer
power on, keep the FEED button held for about 1 second, and then release the FEED
button. The printer starts self-printing. The printer prints model name, version, DIP
switch setting, memory switch setting, and built-in fonts.
Firmware version
Interface
Serial communication
condition (Only serial
interface model)
Buffer size
DIP switch setting
(Only serial interface
model)
Memory
switch
setting
4.5 Hexadecimal Dump Printing
This function is to print all received data in hexadecimal numbers. If problems such as
missing data, data duplication, etc. should occur, this function allows checking whether
or not the printer is receiving data correctly.
Load the paper into the printer and keep the printer cover open. With the FEED button
pressed and held, turn the printer power on and then close the printer cover. The printer
prints “HEX dump print mode” followed by the received data printed in hexadecimal
numbers and some characters.
CAUTION!
■ The printer prints “.” if there is no characters corresponding to data.
■ During hexadecimal dump, functions except some command will be disabled.
■ If print data DOES NOT cover a line, press the FEED button to print the line.
When you press the FEED button three times consecutively, or you turn the printer power
off, or the printer receives a reset signal from the interface, the hexadecimal dump printing
is terminated.
Print example
HEX DUMP PRINT MODE
1B 21 00 1B 20 04 41 42 43 44 .!.. .ABCD
45 46 47 48 49 4A 4B 4C 4D 4E EFGHIJKLMN
4F 50 0D 0A 31 32 33 0D 0A OP..123..
— 19 —
4.6 Error Indication
● Paper end
Paper out is detected in two steps: paper near-end and paper end. ERROR LED will
light when the paper is empty. If paper end is detected, refill the paper. If the printer
cover is open, a paper-end is detected.
● Printer cover open
During printing, do not open the printer cover. If you open the printer cover accidentally,
the ERROR LED blinks. Check the paper, pull the paper straightforward several cm (or
inches) out of the printer, and then close the printer cover. Printing resumes
automatically. Sending a command to resume printing may be required depending on
the memory switch setting.
● Thermal head overheat
When you print dense characters or dark image, the head temperature rises. If the
head temperature exceeds a specified level, the printer stops printing operation and
waits till the head temperature is lowered. During waiting, the ERROR LED blinks.
When the head temperature is lowered, printing resumes automatically.
● Cutter lock
If the cutter blade stops operating due to paper jam or the like, the ERROR LED blinks.
Remove the cause of the trouble and press the FEED button. If the blade still does not
move and the printer cover cannot be opened, refer to the section 4.7.
● Black Mark detection error (in Black Mark mode)
When Black Mark cannot be detected even if a certain amount of paper feed is carried
out for Black mark detection, a Black Mark detection error occurs. If black detection
continues more than the specified period, a No Paper condition is assumed and the
same error as No Paper is indicated.
— 20 —
Lighting and blinking status of each error including the above is shown below.
Status POWER LED ERROR LED Buzzer
Paper-end Lights Lights
Paper near-end Lights Lights
Printer cover open Lights Lights
Printer cover open Lights
error *1
Cutter lock error Lights
Head overheat error Lights
Motor overheat error Lights
Memory check error Lights
Low voltage error Lights
High voltage error Lights
Macro execution Lights
wait *2
Black Mark detection Lights
error
*1: When the printer is printing.
*2: The ERROR LED may blink even in the execution of macro function.
4.7
When the Paper Cover Cannot Be Opened
If the cutter blade remains protruded due to paper jam or for any abnormality, opening
the paper cover may be disabled. In this case, do not open the paper cover forcibly.
Insert a Phillips screwdriver (size #1) into the cutter lock releasing feed hole and turn it in
the direction of arrow (clockwise).
When you find that both ends of the blade reached the lowest position, stop turning the
screwdriver. Open the cover and follow the procedure of removing jam or other cause
of trouble.
Phillips screwdriver
Cutter lock
releasing feed hole
— 21 —
5. OTHER
5.1 External Views and Dimensions
147
(Unit: mm)
177
213
5.2 Printing Paper
Use the print paper shown in the following table or the paper with equivalent quality.
Paper Type Product Name
Recommended thermal F230AA, P220AG, HP220A, HP220AB-1, P220AB, P220AE-1,
paper roll PB670 (Red/Black), PB770 (Blue/Black) from Mitsubishi Paper
Paper width 112
Maximum print area 104
44
Printing surface
d
D
φ102 or less
TF50KS-E2D from Nippon Paper
PD150R, PD160R from Ohji Paper
0
−1
65~150
Paper width 82.5
Maximum print area 82.5
Paper thickness (µm) 65-75 75-150
Core inner diameter d (mm) φ12 φ25.4
Core outer diameter D (mm) φ18 φ32
0
−1
Paper width 80
Maximum print area 72
44
0
−1
(Unit: mm)
CAUTION!
DO NOT use the following type of paper roll.
■ Paper with folds.
■ Paper with bent corners.
■ Paper pasted or glued to the core.
■ In-wound paper roll (print side in).
— 22 —
5.3 Manual Setting of Memory Switch
Memory switches can be set manually or by a command.
For manual setting, refer to the next page.
The function of each memory switch is shown in the following table.
(The white-on-black characters are factory setting.)
Switch No. Setting 0 (OFF) 1 (ON)
Memory SW1-1 Power ON Info Valid Not send
SW1-2 Buffer Size 4k bytes 45 bytes
SW1-3 Busy Condition Full/Err Full
SW1-4 Receive Error Print "?" No Print
SW1-5 CR mode Ignored LF
SW1-6 Reserved Fixed −
SW1-7 DSR Signal Invalid Valid
SW1-8 Init Signal Invalid Valid
Memory SW2-1 Reserved − Fixed
SW2-2 Auto Cutter Invalid Valid
SW2-3 Spool Print Invalid Valid
SW2-4 Full Col Print LineFeed WaitData
SW2-5 Resume aft PE Next To p
SW2-6 Reserved Fixed −
SW2-7 Reserved Fixed −
SW2-8 PNE Sensor Valid Invalid
Memory SW3-1 Resum Cttr Err Valid Invalid
SW3-2 Reserved Fixed −
SW3-3 Parallel 31 Pin Valid Invalid
SW3-4 Reserved Fixed −
SW3-5 Reserved Fixed −
SW3-6 Reserved Fixed −
SW3-7
SW3-8
Memory SW4-1 *3 P. Length Set Auto Measure Command
SW4-2 *3 Power on TOF Invalid Valid
SW4-3 Feed&Cut at TOF Invalid Valid
SW4-4 *3 Paper Select *1 Thermal Roll BM.P / Lbl.P
SW4-5 Position detect *2 Black Mark Label
SW4-6 Reserved Fixed −
SW4-7 Reserved Fixed −
SW4-8 Prtial Only Invalid Valid
Memory SW5-1 Buzzer Valid Invalid
SW5-2 Line Pitch 360 406
SW5-3 USB Mode Virtual COM Printer Class
SW5-4 Reserved Fixed −
SW5-5 Power OFF Info Invalid Valid
SW5-6 Reserved Fixed −
SW5-7 Reserved Fixed −
SW5-8 Reserved Fixed −
Notes:
*1: The factory setting of "Paper Select" will be different, depending on the model classfication.
*2: In the case of selecting the thermal roll with the SW4-4, the SW4-5 will not be available. The
SW4-5 will be set to "Black Mark" status for the Black Mark version printer.
*3: The SW4-1,4-2, 4-4, and 4-5 are available for the Black Mark version printer only.
CBM1000 Mode
Resum Open Err
Invalid Valid
Close Command
— 23 —
Switch No. Setting Default Set Values
Memory SW7-1 Baud Rate 9600 bps 1200 bps, 2400 bps, 4800 bps, 9600 bps,
SW7-2 Data Length 8Bits 7Bits, 8Bits
SW7-3 Stop Bit 1Bit 1Bit, 2Bits
SW7-4 Parity NONE NONE, EVEN, ODD
SW7-5 Flow Control DTR/DSR DTR/DSR, XON/XOFF
SW7-6 DMA Control Valid Valid, Invalid
SW7-7
Memory SW8-1 Print Width 832dots
SW8-2 Paper Type 1 Color Normal 1 Color Normal, 2 Color Normal
Memory SW9-1 Code Page PC437 PC437/Katakana/PC850,858/PC860/PC863/
Memory SW9-2 Int'Char Set USA USA, France, Germany, England, Denmark,
Memory SW9-3* Kanji OFF ON, OFF
SW9-4* JIS/Shift JIS JIS JIS, Shift JIS
Memory SW10-1 Print Density 100% 70%, 75%, 80%, 85%, 90%, 95%, 100%, 105%,
SW10-2 Print Speed Level 9 Level 1, Level 2, Level 3, Level 4, Level 5,
SW10-3 ACK Timing Before Busy Before Busy, Same Period, After Busy
SW10-4 NV User 192K bytes 1K bytes, 64K bytes, 128K bytes, 192K bytes
SW10-5 NV Graphic 384K bytes 0 byte, 64K bytes, 128K bytes, 192K bytes,
* In this printer, Memory Switches 9-3 and 9-4 are not usable.
VCom Protocol
PC Setting PC Setting, DTR/DSR, XON/XOFF
19200 bps, 38400 bps, 57600 bps, 115200 bps
832dots(69 col.), 720dots(60col.), 660dots(55col),
576dots(48col.), 512dots(42col)
PC865/PC852/PC866/PC857/WPC1252/PC864/
Thai Code 18
Sweden, Italy, Spain, Japan, Norway,
Denmark 2, Spain 2, Latin America, Korea
Croatia, China
110%, 115%, 120%, 125%, 130%, 135%, 140%
Level 6, Level 7, Level 8, Level 9
256K bytes, 320K bytes, 384K bytes
Manual Setting of Memory Switch (Memory SW)
The memory switch can be selected, changed, or written by the combination of three
actions: pressing the FEED button, pressing and holding the FEED button, and opening
or closing the printer cover.
1. Entering memory switch setting mode.
Set paper in the printer and keep the printer cover open. With the FEED button
pressed and held, turn the printer power on, and then press the FEED button twice.
Close the cover. If the current settings of the memory switch etc. are printed, the
printer is now in the memory switch setting mode.
Memory SW (1) 00000000
(No indication for 0/1 with memory switch SW7 through SW10)
0: OFF state
1: ON state
— 24 —
2. Selecting memory switch (MEMORY SWITCH SELECT MODE)
When the FEED button is pressed short (*1), printing occurs in the order of “Memory
SW1” → “Memory SW2” → “Memory SW3” → ......“Memory SW10” → “Save To
Memory” → “Memory SW1” → ...... repeatedly. When the memory switch you
want to change is reached, press and hold the FEED button (for more than 2 seconds).
3. Selecting each switch item
3-8 items are provided for setting in each switch. By pressing and holding the
FEED button long (*2), the printer goes to the next item and prints the current setting
of the item. Repeat pressing and holding untill the item you want to change is
reached.
Power ON notify setting (Valid )
(With memory switchSW7 through SW10, ERROR LED goes on only at the factory setting.)
OFF state: ERROR LED OFF
ON state: ERROR LED ON
4. Changing the setting
When the item you want to change is printed, press the FEED button short (*1).
The changed set value is printed. (When the change of the set value is repeated,
the original set value is recovered). When you press the FEED button long (*2), the
set value is accepted and then the printer goes to the next setting item.
5. Returning to the MEMORY SWITCH SELECT MODE (the above Item 2)
When the setting of the desired content is completed, open the printer cover and
then close the printer cover. This allows the printer to print the setting of the changed
memory switch.
6. Saving the setting and exiting the memory switch setting mode
Press the FEED button short (*1) to move to “Save To Memory”. Then press and
hold the FEED button. The printer prints the contents of new setting and exits the
memory switch setting mode to return to the normal standby state.
* Unless saving the setting is executed, the changed setting cannot be
enabled.
7. Initializing the memory switch
When you want to return the memory switch setting to the initial state, go to “Save
To Memory” in the above procedure. Here, open the printer cover and press and
hold the FEED button till buzzer sounds. This allows the printer to return to the
initial state.
* All the memory switches settings are returned to the factory set values.
*1: Press for less than 2 seconds *2: Press for more than 2 seconds
— 25 —
FRANÇAIS
PRÉCAUTIONS GÉNÉRALES
● Après l’avoir lu, le conserver dans un emplacement sûr, aisément accessible pour
une future référence.
● Les informations contenues dans ce manuel sont sujettes à des changements
sans préavis.
● La reproduction ou le transfert d’une partie ou de tout ce document par n’importe
quel moyen est interdite sans l’autorisation de Citizen Systems.
● Prière de prendre note que Citizen Systems n’est pas responsable de tout résultat
de fonctionnement indépendamment de manque, d’erreur ou de défaut
d’impression de ce manuel.
● Citizen Systems n’est pas responsable d’aucun problème causé par l’utilisation
des options ou produits consommables qui ne sont pas indiqués dans ce manuel.
● Sauf en cas de spécification contraire dans ce manuel, ne pas essayer d’entretenir,
démonter ou réparer cet appareil.
● Noter que Citizen Systems n’est pas responsable d’aucun dommage attribuable à
une opération/manipulation incorrecte ou à un environnement inexact d’opération
qui ne sont pas indiqués dans ce manuel.
● Les données sont prévues fondamentalement pour un usage provisoire, et ne
sont pas stockées pendant une longue période ou de manière permanente.
Veuillez noter que Citizen Systems n’est pas responsable des dommages ou de
toute manque de bénéfice résultant de la perte de données provoquées par des
accidents, réparations, essais ou toute autre occurrence.
● Si vous observez une perte d’informations, des erreurs ou des faits douteux,
veuillez contacter votre fournisseur Citizen Systems.
● Si vous trouvez n’importe quelle page désordonnée ou manquante, veuillez
contacter votre fournisseur Citizen Systems pour effectuer le remplacement.
TABLE DES MATIÈRES
1. PRÉSENTATION GÉNÉRALE ...................................................... 7
2. EXPLICATION DES COMPOSANTS DE L’IMPRIMANTE ........ 10
3. PRÉPARATION...........................................................................12
4. ENTRETIEN ET DÉPANNAGE................................................... 17
5. DIVERS ......................................................................................22
CITIZEN is a registered trade mark of CITIZEN WATCH CO., LTD., Japan
CITIZEN es una marca registrada de CITIZEN WATCH CO., LTD., Japón
Company names and product names in this manual are trademarks or
registered trademarks of relevant companies.
Copyright c 2006 by CITIZEN SYSTEMS JAPAN CO., LTD.
— 1 —
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