Citizen CLP-7002, CLP-7401, CLP-7001 User Manual

SER’S

Thermal Transfer Bar Code Printer

ANUAL

CLP-7001 CLP-7002 CLP-7401

FCC COMPLIANCE STATEMENT

FOR AMERICAN USERS

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

"DESIGNED AND MANUFACTURED TO BE EQUIVALENT TO EUROPEAN STANDARD FOR ITE, EN60950."

EMI COMPLIANCE STATEMENT

FOR CANADIAN USERS

This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer's instructions, may cause interference to radio and television reception. This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. This equipment is designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interferenceby one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

CAUTION: Use shielded cables to connect this device to computers.

Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment.

ETAT DE CONFORMITE EMI A L'USAGE

DES UTILISATEURS CANADIENS

Cet équipment produit et utilise l'énergie à radiofréquences et s'il n'est pas installé et utilisé correctment, c'esst à dire en accord strict avec les instructions du fabricant, il risque de provoquer des intérferences avec la réception de la radio et de la télévision.

Le présent appareil numérique n'émet pas de bruite radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.

Cet équipment est conçu pour fournir une protection satisfaisante contre de telles interférences dans une installation résidentielle. Cependant, il n'y a pas de garantie contre les interférences avec les réceptions radio ou télévison, provoquées par la mise en et hors circuit de l'équipment; aussi, il est demandé a l'utilisateur d'essayer de corriger l'interférence par l'une ou plus des mesures suivantes:

• Réorienter l'antenne de réception.

• Installer l 'ordinateur autre part, par égard pour le récepteur.

• Brancher l'ordinateur dans une prise de courant différente de façon à ce que

l'ordinateur et le récepteur soient branchés sur des circuits différents.

Important Safety Instructions

1. Read all of these instructions and save them for later reference.

2. Follow all warnings and instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

4. Donot use this product near water.

5. Do not place this product on an unstable cart, stand or table. The product may fall, causing serious damage to the product.

6. Slots and openings on the cabinet and the back or bottom are provided for ventilation. To ensure reliable operation of the product and to protect it from overheating, do not block

or cover these openings. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided.

7. This product should be operated from the type of power source indicated on the marking label. If you are not sure of the type of power available,consult your dealer or local power company.

8. This product is equipped with a three-pronged plug, a plug having a third (grounding) pin. This plug will only fit into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the grounding-type plug.

9. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be walked on.

10. If an extension cord is used with this product, make sure that the total of the ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating. Also, make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes for 120V outlet and 7.5 amperes for 220V−240V outlet.

11. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.

12. Except as explained elsewhere in this manual, don't attempt to service this product yourself. Opening and removing those covers that are marked "Do Not Remove" may expose you to dangerous voltage points or other risks. Refer all servicing on those compartments to service personnel.

13. The mains plug on this equipment must be used to disconnect mains power. Please ensure that the socket outlet is installed near the equipment and shall be easily accessible.

14. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

A. Whenthepower cord or plug is damaged or frayed. B. If liquid has been spilled into the product. C. If the product has been exposed to rain or water. D. If the product does not operate normally when the operating instructions are followed.

Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require

extensive work by a qualified technician to restore the product to normal operation. E. If the product has been dropped or the cabinet has been damaged. F. If the product exhibits a distinct change in performance, indicating a need for service.

Notice

1. Before use, be sure to read this manual. And keep it handy for reference when needed.

2. The contents of this manual may change without prior notice.

3. Reproduction, transfer, or transmission o f the contents of this manual without prior consent is strictly prohibited.

4. We are not liable for any damage resulting from the use of the information contained herein, regardless of errors, omissions, or misprints.

5. We are not liable for any problems resulting from the use of optional products and consumable supplies other than the designated products contained herein.

6. Do not handle, disassemble or repair the parts other than those specified in this manual.

7. We are not liable for any damage caused by user's erroneous use of the printer and inadequate environment.

8. Data residing in the printer is temporary. Therefore, all data will be lost if power is lost. We are not liable for any damage or loss of profits caused by data loss due to failures, repairs, inspections, etc.

9. Please contact us if there are any mistakes or ambiguities within this manual.

10. If there are missing or incorrectly collated pages in this manual, contact us to obtain a new manual.

SAFETY INSTRUCTIONS

 must be strictly observed !

To prevent personal injury or property damage, the following shall be strictly observed.

The degree of possible injury and damage due to incorrect use or improperly following instructions is described below.

WARNING

CAUTION

Indicates a situation which, if not observed and handled properly, could result in death or serious injury.

Indicates a situation which, if not observed and handled properly, could result in injury.

This is a mark to call attention to the reader.

Never perform the following. If not avoided, these may cause damage or trouble to the printer or cause the printer to overheat and release smoke and cause burns or an electrical shock. If the printer is damaged or is malfunctioning, be sure to turn the power off immediately and remove the power cord from the outlet, then consult our service personnel.

• Do not jolt or impact to the printer by stepping on, dropping or hitting the printer.

• Do not place the printer in a poorly ventilated area, or shut off the air vent of the printer.

• Do not place the printer where chemical reactions occur, such as in laboratories or where

air is mixed with salt or gas.

• Do not use a power voltage or frequency other than those specified.

• Do not plug/unplug the power cord or attach/detach the interface cable by simply

grabbing the power cord or interface cable. Do not pull or carry the printer when the tension of the power cord or interface cable is increased.

WARNING

• Do not drop or put foreign matter such as clips and pins into the printer. This may cause problems.

• Do not plug the power cord into an outlet with many loads.

• Do not spill drinks such as tea, coffee and juice on the printer or spray insecticide on the

printer. If drink or water is spilled, first be sure to turn the power off and remove the power cord from the outlet, then consult our service personnel.

• Do not disassemble or modify the printer.

Discard or safely store the plastic packing bag. This bag should be kept away from children. If the bag is pulled over a child’s head, it may cause suffocation.

General Precautions

1. Prior to operation, read the safety instructions carefully and observe them.

2. Do not drop or put foreign matter such as clips and pins into the printer. This may cause problems.

3. Be careful when moving or carrying the printer. Dropping the printer may cause injury or property damage.

4. Make sure if you open the top cover, it is opened all the way. If only partially open, the cover could slam shut, possibly causing injury.

5. When the cover is open, be careful of the corners of the cover. They could cause injury.

6. Do not open the printer during printing.

7. When cleaning the surface of the printer case, do not use the cloth that is soaked in thinner, trichloroethylene, benzine, ketone or similar chemicals.

8. Do not use the printer where there is a lot of oil, iron particles, or dust.

9. Do not spill liquids or spray insecticide on the printer.

10. Do not jolt or impact to the printer by stepping on, dropping or hitting the printer.

11. Operate the control panel properly. A careless, rough handling may cause problems or malfunction. Do not use such sharp-edged tool as a ballpoint pen for operation.

12. Be careful of the edges of the plates so injury or property damage is possible.

13. If a problem occurs during printing, stop the printer immediately and unplug the power cord from the outlet.

14. When printer trouble occurs, do not try to dissemble it. Instead, consult our service personnel.

Precautions When Installing the Printer

1. Prior to operation, read the safety instructions carefully and observe them.

2. Do not use or store the printer near fire, excessive moisture, in direct sunlight, near an air conditioner or heater or other source of unusually high or low temperature or humidity or excessive dust.

3. Do not place the printer where chemical reactions occur, such as in a laboratory.

4. Do not place the printer where air is mixed with salt or gas.

5. The printer must sit on a firm, level surface where there is ample ventilation. Never allow the printer's air vent to be blocked by a wall or other object.

6. Do not put anything on the top of printer.

7. Do not place the printer near a radio or television, and do not use the same wall outlet for the printer and radio or television. Radio or television reception could be adversely affected.

8. Do not use a power voltage or frequency other than those specified.

9. Do not put anything on the power cord or step on it.

10. Do not drag or carry the printer with the power cord or interface cable.

11. Avoid plugging the power cord into an outlet with many loads.

12. Do not bundle the power cord when inserting the plug.

13. Always grip the plug housing, not the cord, to plug/unplug the power cord.

14. Make certain the power is turned off before connecting/disconnecting the interface cable.

15. Avoid lengthening the signal cable or connecting it to any noise-producing device. If it is unavoidable, use the shielded cable or twisted pair for each signal.

16. Place the printer near the outlet where the power cord can be unplugged easily to shut off power.

17. Use the AC outlet that accepts a three-pronged plug. Otherwise, static electricity may be generated and there will be danger of electric shock.

Contents

BeforeOperation

FCC COMPLIANCE STATEMENT FOR AMERICAN USERS ...................................... 1

EMI COMPLIANCE STATEMENT FOR CANADIAN USERS.......................................2

Important Safety ..........................................................................................................3

Notice..........................................................................................................................4

Safety Instructions........................................................................................................5

Warning....................................................................................................................... 6

General Precautions.....................................................................................................7

Precautions When Installing the Printer........................................................................ 8

Contents ...................................................................................................................... 9

Main Features............................................................................................................ 11

Model Description ...................................................................................................... 12

Chapter1 Setup

1 Confirmation of Carton Contents.................................................................14

2 Part Names and Functions .......................................................................... 15

3 Connection to Power.................................................................................... 18

4 Connection to a Computer........................................................................... 19

Chapter2 PrinterOperation

1 Power On/Of f................................................................................................ 21

2 Normal Operating Mode............................................................................... 23

3 Printer Setup Mode...................................................................................... 24

4 Self-Test Mode..............................................................................................26

5 System Maintenance Mode..........................................................................28

6 Returning to Factory Setting........................................................................31

Chapter3 PaperandRibbon

1 Kinds of Paper ............................................................................................... 34

2 Media Handling(WhenUsingFront Sensors)................................................. 35

3 Media Handling(When UsingAdjustable Sensor) .......................................... 36

4 Paper Setting.................................................................................................37

5 Kinds of Ribbon..............................................................................................39

6 Ribbon Setting ............................................................................................... 40

Chapter4 PrinterAdjustments

1 Using Paper Other Than the Recommended (Head Offset Adjustments

2 Using Narrow Paper (Head Pressure Adjustments).................................... 44

3 Using Narrow Ribbon (Ribbon Tension Adjustments).................................45

4 Adjustable Sensor (For CLP-7001/7401) ..................................................... 46

5 Cleaning......................................................................................................... 47

Chapter5 Troubleshooting

1 Error Messages.............................................................................................49

2 Power Troubleshooting..................................................................................53

3 Paper Feed Troubleshooting ........................................................................ 54

4 Ribbon Feed Troubleshooting.......................................................................55

5 Print Troubleshooting .................................................................................... 56

6 Interface Troubleshooting.............................................................................. 57

Appendixes

1 Options.......................................................................................................... 60

2 Specifications................................................................................................. 62

Contents

)

Main Features

High-speed, high-quality printing

This printer adopts both a direct-thermal and thermal-transfer printing system with the line thermal head and its unique control IC enables high-speed and high-quality printing.

Precision printing for additional value: 400dpi

New technologies such as the newly-developed 400dpi head in the CLP-7401, unique control IC and optimized driving technology for high-resolution printing are all available on Citizen label printers creating labels that are crisp, clear, easy-to-read and scan. Also, thanks to the additional front (label) sensors, an amazingly high level of accuracy can be achieved; small sized labels, miniature bar codes and small fonts are produced on demand and in the correct position leading to a reduction in cost, lead time and stock holding.

Powerful control language

A powerful yet simple to use control language is standard to all of Citizen’s label printers allowing easy design of labels and bar codes. Alternatively, Citizen provides printer drivers for popular operating systems such as Windows™.

Easy operation

Thanks to the clam-shell mechanism, labels, media and ribbons are loaded easily and maintenance such as head cleaning is carried out smoothly.

Parallel and serial ports as the standard

The parallel port (Centronics) in addition to the serial port is provided as the standard to enable high-speed data transmitting and industry compatible connectivity.

Adjustable media sensor

The moveable media detection sensor, standard on the CLP-7001 and CLP-7401 allows irregularly cut labels and tags to be used with ease. The sensors can also detect black registration marks that are not at the edge of the media.

Trademark Acknowledgement: Windows: Microsoft Corporation

Model Description

This manual is prepared for the three models, CLP-7001, CLP-7002 and CLP-7401. The main different points on the specifications among the three are shown below.

Model Print resolution Printing speed Adjustable sensor CLP-7001 203dpi 2−7 IPS Standard CLP-7002 203dpi 2−6 IPS Optional CLP-7401 400dpi 1−4 IPS Standard

Chapter 1

Setup

1 Confirmation of Carton Contents 2 Part Names and Functi ons 3 Connection to Power 4 Connection to a Computer

1 Confirmation of Carton Contents

Check that the following accessories are included with the printer in the cart on.

Power cord

Roll holder

Rollguide

• The empty carton and packing materials should be stored for future shipping of the printer.

CAUTION

•

Be careful when moving or carrying the printer and when taking the printer out of the carton. The printer may cause injury or property damage if dropped. Be sure to grip the printer housing tightly when taking it out of the carton. Do not grip the printer by the foam packing material which may break, causing the printer to drop.

Paper core

User’s manual

Cleaning pen

Ink ribbon

Printer

Label paper

Chapter 1 Setup

2 Part Names and Functions

Front view

1 Cover

Opens to allow loading of the paper and ribbon.

2 Control panel

To set the printer settings. (See Chapter

2.)

3 Ribbon holder

To attach the ribbon. (SeeChapter 3.)

4 Ribbon winder

To wind the ribbon after print. (See Chapter 3.)

5 Roll holder

Holds the roll of paper.

6 Roll guide

Guides the roll of paper. This is adjusted according to the width of the paper. (See Chapter 3.)

7 Paper holder

Holds the roll holder. (See Chapter 3.)

Chapter 1 Setup

8 Open lever

To swing the print head out of the way when loading the paper or cleaning the print head. (See Chapter 3.)

9 Open guide

Holds down the paper. The movable sensor inside this (when the model is an adjustable sensor type) detects the paper position. (See Chapter 3.)

10 Open guide lever

Pressing this opens the open guide to replace the paper. (See Chapter 3.)

11 Front sensors

Detect the label and tag paper position. (See Chapter 3.)

12 Offset verification window

Allows you to check the optimum position of the print head. (See Chapter 4.)

Rear view

Chapter1 Setup

2 Part Names and Functions

1 Serial interface connector

To connect the serial interface cable.

2 Parallel interface connector

To connect the parallel interface cable.

3 Power switch

To turn on or off the power. (See Chapter

2.)

CAUTION

•

When opening the cover, open it all the way. If only part way open, the cover could slam shut, possibly causing injury.

•

Be careful of the edge of the cover when the cover is opened. It may cause injury or property damage.

•

Be careful of the edges of the plates so injury or property damage is possible.

4 Power inlet

To connect the power cord.

5 PCMCIA memory card cover

To protect the PCMCIA memory card from exposure to dust and foreign matter. To install a PCMCIA memory card, first unhook this cover, then slide it out. (See Appendixes.)

Control panel

1LCD

Displays the current printer status, configuration settings, or an error message.

2LEDs

One LED is the power indicator and the other is the error indicator.

3 Pause key

Temporarily pauses printing.

4 Feed key

Feeds the paper.

Chapter1 Setup

2 Part Names and Functions

5 Stop key

Stops the printer operating.

6 Paper gap adjustment control

To adjust the paper gap sensor sensitivity.

7 Black line adjustment control

To adjust the black line sensor sensitivity.

8 LCD contrast adjustment control

To adjust the LCD contrast.

3 Connection to Power

1. Check that the power switch on the printer is turned OFF.

2. Connect the connector of the power cord to the power inlet on the printer.

3. Insert the plug of the power cord in the AC outlet.

CAUTION

•

Use an AC outlet that accepts a three-pronged plug. Otherwise, static electricity may be generated and there will be danger of electric shock.

Chapter1 Setup

AC outlet

Power switch

Power inlet

4 Connection to a Computer

An interface cable is necessary to connect the printer to a computer.

To connect the cable, proceed as follows.

1. Turn off both power switches of the printer and the computer.

2. Connect the connector of one end of the interface cable to the interface connector at the lower side of the printer and secure it with screws.

3. Connect the connector of the other end of the interface cable to the interface connector on the computer and secure it with screws.

Serial interface cable

Chapter1 Setup

Parallel interface cable

Chapter 2

Printer Operation

1 Power On/Off

Chapter2 PrinterOparetion

2 Normal Operating Mode 3 Printer Setup Mode 4 Self-Test Mode 5 System Maintenance Mode 6 Returning to Factory Setti ng

1PowerOn/Off

Turning on the power

1. Turn on the power switch on the back of the printer.

Chapter2 PrinterOparetion

The green LED power indicator goes on. Check that the LCD screen displays ‘ON LINE.’

When operating normally

When displaying no message

Contrast

adjustment

control

When displaying an error message

Turn the LCD contrast adjustment control withasmall Phillipshead screwdriver.

Chapter2 PrinterOparetion

1 Power On/Off

Turning off the power

1. Turn off the power switch on the back of the printer.

2. The green LED power indicator goes off and any message on the LCD screen disappears.

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