Canon Pixma iP4600, Pixma iP4680 Simplified Service Manual

iP4600 / iP4680

SIMPLIFIED SERVICE MANUAL

1. LIST OF ERROR DISPLAY

2. ADJUSTMENT / SETTINGS

QY8-13BY-000

Rev.00

July 25, 2008

Canon Inc.

(1/21)

1. LIST OF ERROR DISPLAY

1-1. Operator Call Errors (Alarm LED Lit In Orange)

Errors and warnings are displayed by the following ways:

- Operator call errors are indicated by the Alarm LED lit in orange, and messages are displayed on the printer driver Status Monitor.

- Error codes (the latest 10 error codes at the maximum) are printed in the "operator call/service call error record" area in EEPROM information print.

Buttons valid when an operator call error occurs:

- Power button: To turn the printer off and on again.

- Resume/Cancel button: To cancel the job at error occurrence, and to clear the error.

LED

(Blinking in

orange)

2 times

3 times

4 times

5 times

Error

No paper in the rear tray. [1000] Confirm that the rear tray is

No CD / DVD tray [1001] Set the CD / DVD tray, and press

No CD or DVD [1002] Set a CD or DVD in the CD / DVD

No paper in the cassette. [1003] Confirm that the cassette is

Paper jam. [1300] Paper jam in the rear guide. Paper jam in the under guide. The front door is closed. [1250] Open the front door. The error is detected

Ink may have run out. [1600] Replace the applicable ink tank

Ink tank not installed. [1660] Install the applicable ink tank(s)

Print head not installed, or not properly installed.

Error code

[1303]

[1304]

[1401]

Solution Remarks

selected as the paper source. Set the paper in the rear tray, and press the Resume/Cancel button.

the Resume/Cancel button.

tray, and inset the CD / DVD tray in the proper position. Then, press the Resume/Cancel.

selected as the paper source. Set the paper in the cassette, and press the Resume/Cancel button. Remove the jammed paper, and press the Resume/Cancel button.

and close the cover.

properly, and confirm that the LED's of all the ink tanks light in red. Install the print head properly.

at the start of printing or during printing. When the error is cleared by pressing the Resume/Cancel button, ink may run out during printing.

Faulty print head ID. Print head temperature sensor error.

[1403]

Re-set the print head. If the error is not cleared, the print head may be defective. Replace the print

(2/21)

LED

(Blinking in

Error

orange)

Faulty EEPROM data of the print head.

6 times

Inner cover error.

Time-out in CD / DVD print operation.

Multiple ink tanks of the same color installed. Ink tank in a wrong position.

8 times Warning: The ink

absorber becomes almost full.

9 times The connected digital

camera or digital video camera does not support Camera Direct Printing.

10 times Automatic duplex

printing cannot be performed.

Error code

[1405]

[1841*2,

1846

1851

1856

]

[1850

1855

]

head.

Close the inner cover, and press the Resume/Cancel button.

Open the inner cover, place the CD-R tray and press

Solution Remarks

Resume/Cancel.

[1830

] A prescribed period of time (12

minutes) has elapsed without any printing since printing was attempted. Press the Resume/Cancel button to clear the error.

[1681] Replace the wrong ink tank(s)

with the correct one(s).

[1680] Install the ink tank(s) in the correct

position. [1700/ 1701]

Replace the ink absorber, and

reset its counter. [See 2-2.

Adjustment / Settings, (4) Service

mode]

Pressing the Resume/Cancel

button will exit the error, and

enable printing without replacing

the ink absorber. However, when

the ink absorber becomes full, no

further printing can be performed

unless the applicable ink absorber

is replaced. [2001] Remove the cable between the

camera and the printer.

[1310] The paper length is not supported

for duplex printing.

Press the Resume/Cancel button

to eject the paper being used at

error occurrence.

Data which was to be printed on

the back side of paper at error

occurrence is skipped (not

printed).

7 times

The error “The ink absorber becomes almost full (service call)” may occur soon.

Data which was to be printed on the back side of paper at error occurrence is not printed.

(3/21)

LED

(Blinking in

Error

orange)

11 times Failed in automatic print

head alignment.

Error code

Solution Remarks

[2500] Press the Resume/Cancel button

to clear the error, then perform the

automatic print head again.

(In the iP4600 / iP4680, use Matte

Photo Paper MP-101.)

13 times The remaining ink

amount unknown.

[1683] Replace the applicable ink tank

with a new one. Printing with a

once-empty ink tank can damage

the printer.

To continue printing without

replacing the ink tank(s), press

the Resume/Cancel button for 5

sec. or longer to disable the

function to detect the remaining

ink amount. After the operation, it

is recorded in the printer

EEPROM that the function to

detect the remaining ink amount

was disabled.

14 times Ink tank not recognized. [1684] A non-supported ink tank (an ink

tank that is sold in a different

region from where the printer was

purchased) is installed (the ink

tank LED is turned off). Install the

supported ink tanks.

15 times Ink tank not recognized. [1410 to

1419]

A hardware error occurred in an

ink tank (the ink tank LED is

turned off). Replace the ink

tank(s).

16 times No ink (no raw ink). [1688] Replace the empty ink tank(s),

and close the scanning unit

(cover).

Printing with an empty ink tank

can damage the printer.

To continue printing without

replacing the ink tank(s), press

the Resume/Cancel button for 5

sec. or longer to disable the

function to detect the remaining

ink amount. After the operation, it

is recorded in the printer that the

function to detect the remaining

ink amount was disabled.

19 times Non-supported hub [2002] Remove the applicable USB hub

from the PictBridge (USB)

connector.

*1: Only for models supporting CD / DVD printing *2: Only for models not supporting CD / DVD printing

The ink tank installed is judged to have once been empty.

(4/21)

1-2. Service Call Errors (by Cyclic Blinking of Alarm and Power LEDs)

Cycles of blinking of Alarm and

Power LEDs

2 times Carriage error [5100] An error occurred in the

3 times Line feed error [6000] An error occurred in the LF

4 times Purge cam

5 times ASF (cam)

6 times Internal

Error

sensor error

temperature error

Error code

carriage encoder signal.

encoder signal.

[5C00] An error occurred in the

purge unit.

[5700] An error occurred in the

ASF cam sensor.

[5400] The internal temperature is

not normal.

Conditions

Solution

(Check points and replacement items)

1) Smearing or scratches on the carriage slit film;

clean the timing slit film.

2) Foreign material or paper debris that obstructs the carriage movement;

remove foreign material.

3) Ink tank conditions;

re-set the ink tanks.

4) Cable connection

5) Part replacement:

- Timing slit disk film

- Carriage unit

- Logic board

- Carriage motor

1) Smearing or scratches on the LF / EJ slit film;

clean the LF / EJ slit film.

2) Foreign material or paper debris in the LF drive;

remove foreign material.

3) Cable connection

4) Part replacement:

- LF / EJ slit film

- LF / EJ timing sensor unit

- Paper feed roller unit

- Logic board

- Paper feed motor

1) Foreign material or paper debris around the purge drive system unit;

remove foreign material.

2) Cable connection

3) Part replacement:

- Purge drive system unit

- Logic board

1) Cable connection

2) Part replacement:

- ASF unit

- PE sensor board unit

- Logic board

1) Cable connection

2) Part replacement:

- Carriage unit

- Logic board

- Print head

(5/21)

Cycles of blinking of Alarm and

Power LEDs

7 times Ink absorber full [5B00,

8 times Print head

9 times EEPROM error [6800,

10 times VH monitor error [B200] The print head voltage is

11 times Carriage lift

12 times APP position

14 times

Error

temperature rise error

mechanism error

error APP sensor error

Paper feed cam sensor error

Error code

The ink absorber is

5B01]

[5200] The print head temperature

[6801]

[5110] The carriage did not move

[6A80] An error occurred in the

[6A90] An error occurred during

[6B10] An error occurred in the

supposed to be full.

Error codes: 5B00: Main ink absorber is full (overseas). 5B01: Main ink absorber is full (Japan).

exceeded the specified value.

A problem occurred in reading from or writing to the EEPROM.

abnormal.

up or down properly.

APP motor.

paper feeding or paper ejection.

paper feed cam sensor during paper feeding from the cassette, or the paper absorbing a large amount of ink jammed in the PF rear guide.

Conditions

Solution

(Check points and replacement items)

1) Ink absorber condition

2) Part replacement:

- Ink absorber kit

3) Ink absorber counter value in the EEPROM;

reset the ink absorber counter.

1) Print head condition

2) Cable connection

3) Part replacement:

- Print head

- Logic board

1) Part replacement:

- Logic board

1) Part replacement:

- Print head and logic board

(Replace them at the same time.)

- Power supply unit

1) Foreign material or paper debris that obstructs the carriage movement;

remove foreign material.

2) Part replacement:

- Switch system unit

- Carriage unit

1) Foreign material or paper debris around the purge drive system unit;

remove foreign material.

2) Foreign material or paper debris around the ASF unit;

remove foreign material.

3) Cable connection

4) Part replacement:

- Purge drive system unit

- Logic board

1) Jammed paper in the PF rear guide (when a large amount of ink was absorbed in the paper);

remove the jammed paper and

foreign material.

2) Foreign material or paper debris in the cassette or in the PF rear guide;

remove foreign material.

3) Part replacement:

- PF pick-up unit

- Logic board

(6/21)

Cycles of blinking of Alarm and

Power LEDs

15 times USB Host VBUS

16 times Pump roller

17 times Paper eject

19 times Ink tank position

20 times Other errors [6500] An unidentified error

21 times Drive switch

23 times Valve cam

Error

overcurrent

sensor error

encoder error

sensor error

error

sensor error

Error code

[9000] The USB Host VBUS is

overloaded.

[5C20] The pump roller position

cannot be detected.

[6010] Paper eject encoder error 1) Smearing or scratches on the LF / EJ

[6502] None of the ink tank

position is detected.

occurred.

[C000] Drive was not switched

properly.

[6C10] The valve cam sensor was

faulty at power-on or when purging was attempted.

Conditions

(Check points and replacement items)

1) Part replacement:

- Logic board

1) Cable connection

2) Part replacement:

- Purge drive system unit

slit film;

clean the LF / EJ slit film.

2) Foreign material or paper debris in the paper path;

remove foreign material.

3) Cable connection

4) Part replacement:

- LF / EJ slit film

- LF / EJ timing sensor unit

- Platen unit

- Logic board

- Paper feed motor

1) Ink tank position;

confirm the ink tank position.

2) Re-set or replacement of ink tanks

3) Cable connection

4) Part replacement:

- Spur unit

- Logic board

1) Part replacement:

- Logic board

1) Foreign material or paper debris in the drive switch area;

remove foreign material.

2) Part replacement:

- Purge drive system unit

- ASF unit

1) Foreign material or paper debris around the purge drive system unit;

remove foreign material.

2) Cable connection

3) Part replacement:

- Purge drive system unit

- Logic board

Solution

Note: Before replacement of the logic board ass'y, check the ink absorber counter value (by service

test print or EEPROM information print). If the counter value is 7% or more, also replace the ink absorber kit when replacing the logic board ass'y. If the counter value is less than 7%, register the current ink absorber counter value to the replaced new logic board instead.

(7/21)

+ 14 hidden pages