Canon PIXMA iP3000 Service Manual

iP3000

SER VICE
MANUAL

Canon

Copyright 2004, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which
shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.

iP3000

SIMPLIFIED SERVICE MANUAL

1. PRODUCT LIST

2. PRODUCT SPECIFICATIONS

3. ERROR DISPLAY

4. SERVICE MODE

5. EXTERNAL VIEW / PARTS LIST

6. TROUBLESHOOTING FLOWCHART

7. SPECIAL NOTES ON SERVICING IN ASIA

8. PRODUCT TECHNICAL INFORMATION

APPENDIX 1: SERVICE TEST PRINT

APPENDIX 2: EEPROM INFORMATION PRINT

QY8-13A0-000

Rev. 00

July 13, 2004

Canon Inc.

1

1. PRODUCT LIST

1-1. Main Units

Product name Product code Sales territory Remarks

Canon Bubble Jet Printer
iP3000

1-2. Options

None

1-3. Consumables

9316A001AA US

9316A002AA CA

9316A003AA LAM LVT

9316A004AA LAM HVT

9316A005AA EMB

9316A005AB EMB

9316A008AA ASA HVT

9316A009AA AU

9316A010AA KR

9316A011AA GB

9316A013AA TW

9316A014AA HK

9316A015AA CN

9316A017AA EUM

Print head
Ink tanks
BCI-3eBK
BCI-6C
BCI-6M
BCI-6Y

CD-R tray

*1

8cm CD-R adapter

*1: Only for CD-R
printing supported
regions

*1

Product name Product code Sales territory Remarks

Canon Ink Tank
BCI-3eBK

Canon Ink Tank
BCI-6C

Canon Ink Tank
BCI-6M

Canon Ink Tank
BCI-6Y

4479A002AA to
4479A004AA

4706A002AA to
4706A004AA

4707A002AA to
4707A004AA

4708A002AA to
4708A004AA

002: EUR
003: AMR
004: ASA / OCN

2

2. PRODUCT SPECIFICATIONS

2-1. Printer Main Unit Specifications

Type Desktop serial color bubble jet printer
Paper feeding
method

Auto sheet feed (ASF, cassette, automatic duplex printing, CD-R printing

*1

)

Resolution 4,800 dpi x 1,200 dpi (Max.)
Throughput
(Target value)

Draft Standard
Black (Fine BK) 22 ppm 14.8 ppm

Color (Fine CL) 15 ppm 10.7 ppm
Printing
direction

Bidirectional, uni-directional

Print width Max. 203.2 mm (216 mm in borderless printing)
Interface USB 2.0 Full Speed
ASF stacking
capacity

Plain paper (65 g/m

2

): Max. 13 mm (Approx. 150 sheets)

Paper weight 64 to 105 g/m2
Detection
functions

- Cover open - Presence of print head

- Remaining ink amount (optical / dot count) - Printing position

- Paper presence - Paper end sensor

- Waste ink amount - Internal temperature

- Pick-up roller - Paper feed roller position

- Carriage position - Head-to-paper distance

- Supported camera direct printing device - Presence of CD-R

- Supported paper size for duplex printing - Opening / Closing of paper output tray
Acoustic noise
(Highest print
quality)
Environmental
requirements

- Highest print quality settings: Approx. 35 dB

- Quiet mode: TBD

During operation Temperature 5C to 35C (41F to 95F)
Humidity 10%RH to 90%RH (no condensation)
Non operation Temperature 0C to 40C (32F to 104F)
Humidity 5%RH to 95%RH (no condensation)

Power supply Power supply voltage Frequency Power consumption Standby Power-off

AC 100 to 120 V 50/60 Hz Approx. 15 W Approx. 0.5 W Approx. 0.25 W

AC 220 to 240 V 50/60 Hz Approx. 15 W Approx. 0.5 W Approx. 0.25 W
External
dimensions

Printer:

With the paper support and output tray retracted: Approx. 418 (W) x 286 (D) x 170 (H) mm

With the paper support and output tray extended: Approx. 418 (W) x 555 (D) x 325 (H) mm
Weight Approx. 6.5 kg, not including print head and optional units
Related
standards
(Proposed)
(Printer,
Adapter)

Electromagnetic radiance:

VCCI, FCC, IC, CE Mark, Taiwan EMC, C-Tick, CCC (EMC), Korea MIC, Gost-R

Electrical safety:

Electrical Appliance and Material Safety Law (DENAN), UL, C-UL, CB Report, CE Mark,

GS, Gost-R, FT, SASO, CCC, SPRING, Korea EK, IRAM (Argentine)
Environmental regulations:
RoHS (EU), WEEE (EU), Korea Package Recycle Law, Green Point (Germany), Energy

Star, Eco Mark, Law on Promoting Green Purchasing

Serial number
location

On the carriage flexible cable holder (visible when the access cover is open).

Remaining ink
amount

Available (automatic detection by optical method and dot count, enabled at default)

detection
Paper type
detection
Print head
alignment

Not available

Available (automatic or manual alignment via driver utilities, or the Resume / Cancel button in
Camera Direct Printing, automatic alignment at default)

*1: Only for CD-R printing supported regions

3

2-2. Product Life

(1) Printer
Specified number of print volume or the years of use, whichever comes first.

- Print volume: 6,000 pages

- Black: 2,400 pages (A4, 1,500 character pattern)

- Color: 1,800 pages (A4, 7.5% duty per color pattern)
200 pages (A4, photo, borderless printing)
1,000 pages (4 x 6, photo, borderless printing)
600 pages (Postcard, photo, borderless printing)

- 3 years of use

(2) Print head

- Print volume: 6,000 pages

- Black: 2,400 pages (A4, 1,500 character pattern)

- Color: 1,800 pages (A4, 7.5% duty per color pattern)
200 pages (A4, photo, borderless printing)
1,000 pages (4 x 6, photo, borderless printing)
600 pages (Postcard, photo, borderless printing)

(3) Ink tank (target value)
BCI-3eBK: 740 pages (1,500 character pattern, plain paper / standard mode)
1,500 pages (ISO JIS-SCID No. 5 / plain paper / standard mode)
BCI-6C: 570 pages (ISO JIS-SCID No. 5 / plain paper / standard mode)
BCI-6M: 440 pages (ISO JIS-SCID No. 5 / plain paper / standard mode)
BCI-6Y: 380 pages (ISO JIS-SCID No. 5 / plain paper / standard mode)

2-3. Print Head Specifications

Print head

Type Single head with 4 removable ink tanks (each color)

BK: 320 nozzles in 2 vertical lines (600 dpi), 30 pl (pigment-based black)

Print head

Ink color Pigment-based black, Dye-based cyan, magenta, yellow

Ink tank BCI-3eBK (pigment-based), BCI-6C / M / Y (dye-based)

Weight (Net) Print head, approx. 56 g

Supply method As a service part (not including ink tanks)

Part number QY6-0042-000

Color: 256 nozzles in 2 vertical lines per color x 5 (1,200 dpi),

5.5 pl (cyan, magenta, yellow) / 2.5 pl (cyan, magenta)

4

3. ERROR DISPLAY

Errors are indicated by the LED, and warnings are displayed on the monitor of the computer connected
to the printer.

3-1. Operator Call Error (LED Blinking in Orange)

LED

blinking

2 times

3 times

4 times No ink.

5 times The print head is not installed

6 times

Error [Error code] Corrective action Remarks

No paper. (ASF) [1000] Set the paper in the ASF, and press

the Resume/Cancel button.

No CD-R tray. [1001]*1 Set the CD-R tray, and press the

Resume/Cancel button.
No paper in the cassette. [1003]
(No paper in the front paper
feed cassette.)
Paper jam. [1300]
Paper jam in the under guide.
[1304]

Paper jam in the rear guide.
[1303]

Front door closed. [1250] Open the paper output tray.

[1601 / 1611 / 1612 / 1613]

[1401], or it is not properly
installed (EEPROM data of the
print head is faulty) [1403 /
1405].
Inner cover open. [1841]*2 Close the inner cover, and press the

Inner cover open (during
printing on paper). [1846]

*2

Set the paper in the cassette, and

press the Resume/Cancel button.

Remove the jammed paper, and

press the Resume/Cancel button.

Replace the empty ink tank(s), or

press the Resume/Cancel button.

Install the print head properly, and

close the access cover.

Or, with the print head installed, turn

the printer off and on.

Resume/Cancel button.

Close the inner cover, and press the

Resume/Cancel button.

Pressing the Resume/Cancel
button will exit the error without
ink tank replacement, however,
ink may run out during printing.

CD-R tray guide closed (during
CD-R printing).
[1850 / 1855]

CD-R tray guide open (during
printing to paper). [1851 /
1856]

7 times*1 No CD-R or DVD-R. [1002] After setting a CD-R or DVD-R in the

8 times Warning: The waste ink

absorber becomes almost full
(approx. 95% of the maximum
capacity). [1700]

*1

*1

Open the CD-R tray guide, set the

CD-R tray properly, and press the

Resume/Cancel button.

Close the CD-R tray guide, and

press the Resume/Cancel button.

tray, set the tray in the tray guide,

and press the Resume/Cancel

button.

Pressing the Resume/Cancel button

will exit the error, and enable

printing.

In repair servicing, replace the

bottom case unit (QM2-1249), or the

ink absorbers (QC1-4222 / 4223 /

4224 / 4263 / 4264 / 4864).

The service call error, indicating
the waste ink absorber is full, is
likely to occur soon.

5

(3-1. Operator Call Error (cont’d))

LED

blinking

9 times The connected digital camera or

10 times Automatic duplex printing

11 times

*1: Only for models supporting CD-R printing

*2: Only for models not supporting CD-R printing

Error [Error code] Corrective action Remarks

After removing the cable between
digital video camera does not
support Camera Direct Printing.
[2001]

cannot be performed (paper
size not supported). [1310]

Failed in automatic print head
alignment. [2500]

Access cover open. [1200] Close the access cover.

the camera and the printer, press the

Resume/Cancel button, and

re-connect the cable.

Press the Resume/Cancel button to

eject the paper being used at error

occurrence. Printing will resume

from on the front side of the next

page.

Press the Resume/Cancel button,

and after confirming the following,

perform print head alignment again:

Data which was to be printed on
the back side of paper at error
occurrence is skipped (not
printed).

- Set an appropriate type and size
of paper (plain paper, A4 or letter).

- Check that the nozzle check
pattern is properly printed (all ink
ejected, no faint printing).

- Protect the paper output slot from
exposure to excessive light.

6

3-2. Service Call Errors (by LED Blinking in Orange and Green Alternately, or Lit in Orange)

LED alternate

blinking in orange

and green

Error

(Replacement of listed parts, which are likely

Solution

to be faulty)

2 times Carriage error [5100] - Carriage unit (QM2-1250)

- Timing slit strip film (QC1-4284)

- Logic board ass'y (QM2-1520)

*1

- Carriage motor (QK1-0545)

3 times Paper feed error [6000] - Timing sensor unit (QM2-1545)

- Timing slit disk film (QC1-4851)

- Feed roller ass'y (QL2-0613)

- Platen unit (QM2-1384)

- Logic board ass'y (QM2-1520)

*1

- PAPER FEED MOTOR (QK1-0550)

4 times Purge unit error [5C00] - Purge unit (QM2-1252)

- Logic board ass'y (QM2-1520)

*1

5 times ASF (cam) sensor error [5700] - Sheet feed unit (QM2-1220)
6 times Internal temperature error [5400] - Logic board ass'y (QM2-1520)*1
7 times Waste ink absorber full [5B00] - Ink absorber (QC1-4222 / 4223 / 4224 /

4263 / 4264 / 4864)

- Bottom case unit (QM2-1249)

*2

8 times Print head temperature rise error [5200] - Print head (QY6-0042)

- Logic board ass'y (QM2-1520)

*1

9 times EEPROM error [6800] - Logic board ass'y (QM2-1520)*1
11 times Carriage lift mechanism error [5110] - Lift shaft(QC1-4331)

- Photo interrupter (WG8-5624)

- Sheet feed unit (QM2-1220)

- Logic board ass'y (QM2-1520)

*1

12 times AP position error [6A00] - Sheet feed unit (QM2-1220)

- Logic board ass'y (QM2-1520)

*1

13 times Paper feed position error [6B00] - Sheet feed unit (QM2-1220)

*1

- Logic board ass'y (QM2-1520)

14 times Paper feed cam sensor error [6B10] - Sheet feed unit (QM2-1220)

*1

- Logic board ass'y (QM2-1520)
15 times USB Host VBUS overcurrent [9000] - Logic board ass'y (QM2-1520)*1
16 times Valve sensor error [6C00] - Logic board ass'y (QM2-1520)*1
17 times Motor driver error [6D00] - Logic board ass'y (QM2-1520)*1
20 times Other hardware error [6500] - Logic board ass'y (QM2-1520)*1
Continuous

ROM error - Logic board ass'y (QM2-1520)*1
alternate blinking
Lights in orange RAM error - Logic board ass'y (QM2-1520)*1
*1: Before replacement of the logic board ass'y, check the waste ink amount (by service test print or

EEPROM information print). If the waste ink amount is 7% or more, also replace the bottom case unit
(QM2-1249) or the ink absorbers (QC1-4222 / 4223 / 4224 / 4263 / 4264 / 4864) when replacing the
logic board ass'y. See 4. SERVICE MODE, for details.

*2: Reset the waste ink counter when replacing the bottom case unit. See 4. SERVICE MODE, for

details.

7

3-3. Warnings

(1) Printer (no LED indications)

Displayed warning Remarks

Low ink of 3eBK, 6C, 6M, or 6Y (at
detection of no remaining raw ink)
Print head temperature rise If the print head temperature is high when the access

Protection of excess rise of the print head
temperature

Status indication only.

cover is opened, the warning is displayed*1.
When the print head temperature falls, the warning is
released.
If the print head temperature exceeds the specified limit,
a Wait is inserted during printing,

8

4. SERVICE MODE

Function Procedures Remarks

Service test print

- Model name

- ROM version

- USB serial number

- Waste ink amount

- CD-R sensor correction
EEPROM initialization See "Service mode operation

Waste ink counter reset See "Service mode operation

Destination settings See "Service mode operation

Note: At the end of the service mode, press the Power button. To protect the media sensor from being

dislocated during transportation, the paper lifting plate of the sheet feeder unit will be raised.

See "Service mode operation
procedures" below.

procedures" below.

procedures" below.

procedures" below.

Set a sheet of A4- , letter-, or larger-sized
paper.
For print sample, see APPENDIX 1, SERVICE
TEST PRINT, <Service Test Print Sample>.

The following items are NOT initialized:

- USB serial number

- Destination settings

- Waste ink counter

- CD-R correction value
If the waste ink amount is 7% or more,
replace the bottom case unit, or the ink
absorbers.
Other than Japan: iP3000
Japan: iP3100

<Service mode operation procedures>

1) With the printer power turned off, while pressing the Resume/Cancel button, press and hold the
Power button. (DO NOT release the buttons. The LED lights in green to indicate that a function
is selectable.)

2) While holding the Power button, release the Resume/Cancel button. (DO NOT release the
Power button.)

3) While holding the Power button, press the Resume/Cancel button 2 times, and then release
both the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed,
the LED lights alternately in orange and green, starting with orange.)

4) When the LED lights in green, press the Resume/Cancel button the specified number of time(s)
according to the function listed in the table below. (Each time the Resume/Cancel button is
pressed, the LED lights alternately in orange and green, starting with orange.)

Times LED Function Remarks

0 times Green Power off When the print head is not installed, the carriage

returns and locks in the home position.
1 time Orange Service test print See APPENDIX 1, SERVICE TEST PRINT.
2 times Green EEPROM information print See APPENDIX 2, EEPROM INFORMATION

PRINT.
3 times Orange EEPROM initialization
4 times Green Waste ink counter resetting
5 times Orange Destination settings Proceed to the step 5), and follow the

Destination settings procedures.
6 times Green Print head deep cleaning
7 times Green CD-R test print Not used in servicing.
8 times Orange CD-R print position correction

(horizontal)

9 times Green CD-R print position correction

(vertical)
10 times
or more

Return to the menu selection

Not used in servicing.

Not used in servicing.

9

5) After the function (menu) is selected, press the Power button. The LED lights in green, and the
selected function is performed. (When the operation completes, the printer returns to the menu
selection mode automatically.)

<Destination settings procedures>
In the destination settings mode, press the Resume/Cancel button the specified number of time(s)
according to the destination listed in the table below, and press the Power button.

Times LED Destination

1 time Orange Japan: iP3100
2 times Green Other than Japan, non-support of CD-R printing (A4): iP3000
3 times Orange Other than Japan, non-support of CD-R printing (LTR): iP3000 (LTR)
4 times Green Other than Japan, support of CD-R printing (A4): iP3000
5 times Orange Other than Japan, support of CD-R printing (LTR): iP3000 (LTR)
6 times or more Return to the menu selection

Note: After setting the destination, confirm the model name in service test print or EEPROM information

print. (See APPENDIX 1, SERVICE TEST PRINT or APPENDIX 2, EEPROM INFORMATION
PRINT.)

10

6. TROUBLESHOOTING FLOWCHART

p

6-1. Printer Main Unit Troubleshooting Flowchart (how to confirm printer operation at refurbishment)

Power ON in the

Refer to 4. SERVICE MODE
for service mode details.

Service Call

Error?

No

Open access cover,

and install print head

Service Call

Error?

No

Service test print

Correct?

Yes

Yes

Yes

Refer to 4. SERVICE MODE
for printing method.

No

Replace print head and

erform service test print

<Service test print check items>
(Refer to the attached print sample.)

1. Non-ejection of ink: Yes NG

2. Top of form: Off the paper NG

3. Straight line: Not connected NG

4. Halftone: Lines / uneven density NG

Waste ink counter

less than 7%?

Yes

Initialize EEPROM

Power OFF

Normal

No

Correct?

Yes

No

Defective

Follow the refurbishment completion

procedures

the printer to the default shipment settings.

*1

(power-on and -off) to return

33

*1: Refurbishment completion procedures:

At end of refurbishment of normal printers, set the printer to the default shipment conditions

(with the carriage locked in the home position, and the paper lifting plate in the raised position),
following the steps below.

(1) Install the print head, and while pressing and holding the Power button, connect the AC

plug.

(2) After the LED lights in green, with the Power button still pressed, press and release the

Resume/Cancel button 2 times, and release the Power button.

Resume/Cancel button pressing Power LED Paper Feed LED
First time Lights in orange. Cassette lights.
Second time Lights in green ASF lights.

(3) Open the front door and access cover.

The carriage moves to the print head
replacement position. (The Power LED blinks in green.)
(4) Remove the print head. (The Power LED blinks in green.)
(5) Fix the print head lock lever with tape. (The Power LED blinks in green.)
(6) Press the Paper Feed switch. (The Power LED lights in green.)
(7) Close the front door. (The Power LED blinks in green, then is extinguished.)
(8) Close the access cover.
(9) Remove the power cord.
(10) Pack the printer.

34

6-2. Print Head Troubleshooting Flowchart (print head operation confirmation)

Connect to printer

Nozzle check pattern printing

Correct?

Yes

Print head cleaning

No

Nozzle check pattern printing

Correct?

Yes

Print head deep cleaning

No

Nozzle check pattern printing

Correct?

Yes

Print head deep cleaning

No

Nozzle check pattern printing

Correct?

Yes

Replace ink tanks

No

Nozzle check pattern printing

Correct?

No

Defective

Yes

Normal

35

7. SPECIAL NOTES ON SERVICING IN ASIA

- Procedures for Transporting the Printer for Return after Repair, etc. -

1. In the service mode, press the Power button to finish the mode, and confirm that the paper lifting
plate of the sheet feeder unit is raised.

2. Keep the print head and ink tanks installed in the carriage. See Caution 1 below.

3. Turn off the printer to securely lock the carriage in the home position. (When the printer is turned
off, the carriage is automatically locked in place.) See Caution 2 below.

4. To further secure the carriage to prevent movement from the home position during transportation,
make and use a fixing tool in the following procedures:

(1) Fold an A4-sized paper 5 times, and wrap it twice with tape, as shown in Figure A below (to

prevent the fixing tool from caught into the inside of the printer).

(2) Insert the fixing tool between the carriage and the main case unit, and securely fix it with

tape, as shown in Figures B and C below.

Note: The tape should be similar to the polyester tape used at shipment, which will not easily

be torn or removed, or leave adhesive on the unit when removed.

Leave a sufficient length of tape to fix the tool so that the tape end is easily seen even

when the access cover is closed, so that the user will remove the tool from the returned
printer without fail.

Figure A:

Figure B:

Figure C:

Caution:

1. If the print head is removed from the printer and left alone by itself, ink (especially the pigment
black ink) is likely to dry. For this reason, keep the print head installed in the printer even during
transportation.

2. Securely lock the carriage in the home position, to prevent the carriage from moving and
applying stress to the carriage flexible cable, or causing ink leakage, during transportation.

36

Memo:
If the print head must be removed from the printer and transported alone, perform the following:

1. Install both the black and color ink tanks (to prevent the nozzles from drying).

2. Attach the protective cap (used when the packing was opened) to the print head (to protect the
print head face from damage due to shocks).

37

8. PRODUCT TECHNICAL INFORMATION

8-1. FAQ (Problems specific to the iP3000 and corrective actions)

No. Rank

1 C Margin (approx. 0.3mm) - Paper feeding from the cassette,

2 B - Skewed paper feeding

3 B Variation in the top of

4 B

5 C

6 A Print

Function

Print
results

Safety during

transportation

results

Phenomenon Condition Possible Call / Claim Corrective action Cause

Photo Paper Plus Double Sided
(A4), borderless printing, printing
on the back side of paper

- In the low temperature and low
humidity environment

- Plain paper

- Printing on the platen

- In the high temperature and high
humidity environment

- A5 or legal size

form accuracy

- In the low temperature and low
humidity environment

- Not solved even when the
number of sheets stacked in the
auto sheet feeder or the cassette
is reduced

- Skewed paper feeding

- Margin

Carriage lock lever
dislocation

- Photo Paper Plus Double Sided

- 2L size (Japan only)

- With the print head and ink tanks
installed

- The phenomenon occurred in the
freight handling test.

Soiling on the back side
of paper (lines or streaks
parallel to the paper feed
direction)

- After continuous borderless
printing of small sized paper
(such as 4 x 6), when a larger
sized paper (such as A4) is
printed.

- With Photo Paper Plus Double
Sided or postcards, the
phenomenon is likely to be
noticeable and to be complained
of by users, as printing is
performed on both sides of such
paper.

- A margin appears on
printouts.

- Paper feeds at an angle.

- In the printer driver, increase the
amount of extension.

- Change the paper feeding method from
the cassette to the auto sheet feeder.

- Paper feeds at an angle.

- Printing is performed on
the platen.

- If paper is curled, straighten it.

- Try printing on the other side of paper.

- The back side of paper
gets smeared.

- Print start position varies. - Set the top margin to 4mm or more.

- A margin appears on
printouts.

- Paper feeds at an angle.

- In the printer driver, increase the
amount of extension.

- Change the paper feeding method from
the cassette to the auto sheet feeder.

When returning the repaired printer to the

user, insert the fixing tool (A4 plain paper
folded 5 times) between the main case
and the carriage, and fix it with tape. See

7. Special Notes on Servicing in Asia.

- Paper gets smeared.

- The back side of paper
gets smeared.

1. Perform Bottom plate cleaning (from
the printer driver) up to 3 times

*1

: Change the paper in each Bottom

*1

.

plate cleaning. The cleaning can end
when paper does not get any soiling.

2. If soiling on the paper still remains
after 3 times of Bottom plate cleaning,
wipe the platen rib(s) and their
surroundings with a cotton swab.

Due to decrease of paper feed
capability in the low temperature and
low humidity environment

During transportation for return after
repair, ink dries, and no ink is
ejected.

In borderless printing, printing is
performed to the size slightly larger
than the paper size, and ink off the
paper is absorbed by the platen's ink
absorber. Absorbed ink may attach
to the platen rib(s) after several
dozen sheets are printed, causing
soiling at the leading edge of paper
or on the back side of paper.

38

(8-1. FAQ (Problems specific to the iP3000 and corrective actions) cont’d)

No. Rank

7 B Soiling on paper in

8 C

Rank: A: The phenomenon is likely to occur frequently. (Caution required).
B: The phenomenon may occur under certain conditions, but likeliness is assumed very low in practical usage.
C: The phenomenon is unlikely to be recognized by the user, and no practical issues are assumed.

*2: Locations to clean in servicing when soiling on paper in automatic duplex printing persists:

Function

Print
results

Phenomenon Condition Possible Call / Claim Corrective action Cause

Temporary operational solution:
Cancel automatic duplex printing, and

manually print each side of paper.

Cleaning by user:

automatic duplex printing
(lines or streaks
perpendicular to the
paper feed direction)

- Automatic duplex printing (Photo
Paper Plus Double Sided,
postcards, plain paper)

1. Perform Bottom plate cleaning (from
the printer driver) up to 3 times

*1

plate cleaning. The cleaning can end
when paper does not get any soiling.

2. If soiling on the paper still remains
after 3 times of Bottom plate cleaning,
wipe the platen rib(s) and their
surroundings with a cotton swab.

If the phenomenon persists after
conducting 1 and 2, servicing is required.

Service:

Wipe any soiling or dirt off from the

sheet feed unit and the bottom case
unit ribs

Scratches on paper - PP-101D, PP-101, PR-101,

SG-101, etc.

- Paper feeding from the cassette

- Multiple number of sheets loaded

- Paper is scratched.

- Marks appear on printed
paper.

- Change the paper feeding method from
the cassette to the auto sheet feeder.

- If automatic duplex printing is
performed, cancel it, and, by setting
only a single sheet of paper in the auto
sheet feeder, manually print each side
of paper.

*1

.

: Change the paper in each Bottom

*2

.

On the rib(s) inside the sheet feed
unit used for duplex printing, ink mist
may accumulate, smearing paper.

Scratches on the PF return lever due
to paper feeding from the cassette,
and duplex printing path.

39

40

8-2. New Technologies

(1) Multi-paper handling

Paper feeding through the auto sheet feeder and the front cassette, automatic duplex printing, and
CD-R / DVD-R direct printing is available as a standard feature.

- Auto sheet feeder: Supports credit card size and sticker sheets as well as conventional paper
types and sizes.

- Front cassette: Except credit card size and sticker sheets, supports the same types and
sizes of paper as the auto sheet feeder.

- Automatic duplex printing unit built-in:

By using Photo Paper Plus Double Sided, a photo album can be created

automatically.

- CD-R / DVD-R direct printing unit built-in:

By incorporating CD-R / DVD-R tray feeder functionality into the printer,

CD-R / DVD-R direct printing can be performed without using a CD-R tray
feeder.

Front loading and operation without any lever settings offers easy and quick printing.

(2) New design

- Complete renovation to a new generation printer design

- Elegant-looking housing with mirror finished surface

- Various features and functionality in a compact body comparative to the i850 in size.

(3) Automatic duplex printing unit installed as a standard feature

For the following paper types and sizes, automatic duplex printing can be performed:

- Type: Plain paper, Super White Paper (double-sided plain paper), Photo Paper Plus Double

Sided (double-sided glossy photo paper)

- Size: A5, B5, 5" x 7", A4, LTR

41

iP3000 Print Mode

0

0

0

0

0

0

0

0

0

0

0

0

Photo P

y

0

0

0

0

0

0

0

0

0

0

0

0

<Normal Color Printing>

YMC: 5pl ink droplets

mck: 2pl ink droplets

Bi: Bi-directional

Paper type

Plain paper

Transparency
(CF-102)

T-shirt transfer

Glossy Photo Paper
（GP-401)

High Resolution Paper
（HR-101S)

Envelope

Photo Paper Pro
（PR-101)

Matte Photo Paper
（MP-101）

aper Plus Gloss
Photo Paper Plus Semi­gloss

-

-

Photo Paper Plus Double
Sided
（PP-101D)

CD-R
(recommended / other)

Print direction, ink used, resolution

Quality 1 Quality 2 Quality 3 Quality 4 Quality 5

Custom

16 passes, Bi

YMC:2400 x 1200

mc: 4800 x 120

High

8 passes, Bi

CMY:1200 x 1200

mc: 1200 x 120

High

4 passes, Bi

BK: 600 x 600

YMCmc: 1200 x

1200

High

6 passes, Bi

BK: 600 x 600

YMC: 1200 x 120

High

6 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

High

6 passes, Bi

YMC:1200 x 1200

mc: 1200 x 120

High

4 passes, Bi

BK: 600 x 600

YMCmc: 1200 x

High

6 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

High

6 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

High

6 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

High

6 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

Standard

6 passes, Bi

CMY:1200 x 1200

mc: 1200 x 120

Standard

1 pass, Bi
BKY: 600 x 600
MC: 1200 x 600

Standard

2 passes, Bi

BK: 600 x 600

YMC: 1200 x 120

High

6 passes, Bi

YMC: 1200 x 1200

Standard

4 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

Standard

4 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

Standard

3 passes, Bi
BKY: 600 x 600
MC: 1200 x 60

Standard

4 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

Standard

4 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

Standard

4 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

Standard

4 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

Draft

4 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

Draft

1 pass, Bi

BK: 300 x 300

YMC: 600 x 600

Draft

3 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

Custom

1 pass, Bi

BK: 300 x 600

YMC: 600 x 600

<Borderless Printing>

Paper type

Plain paper

Photo Paper Pro
（PR-101)

Print direction, ink used, resolution

Quality 1 Quality 2 Quality 3 Quality 4 Quality 5

Standard

2 passes, Bi

Y: 600 x 600

Custom

16 passes, Bi

YMC:2400 x 1200

mc: 4800 x 120

High

6 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

MC: 1200 x 120

Standard

4 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

Matte Photo Paper

0

0

Photo P

y

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

（MP-101）

aper Plus Gloss
Photo Paper Plus Semi­gloss

-

-

Glossy Photo Paper
（GP-401)

Envelope

Photo Paper Plus Double
Sided
（PP-101D)

<Duplicate Printing>

High

6 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

High

6 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

High

6 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

High

4 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

High

6 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

Standard

4 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

Standard

4 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

Standard

4 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

Standard

3 passes, Bi

Y: 600 x 600

MC: 1200 x 120

Standard

4 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

Draft

3 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

Paper type

Plain paper

Envelope

Photo Paper Plus Double
Sided
（PP-101D)

<Camera Direct Printing>

Paper type

Photo Paper Pro
（PR-101 4 x 6)

Photo Paper Plus Glossy
（PP-101 4 x 6)

Print direction, ink used, resolution

Quality 1 Quality 2 Quality 3 Quality 4 Quality 5

High

4 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

High

4 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

High

6 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

Standard

1 pass, Bi

Y: 600 x 600

MC: 1200 x 120

Standard

3 passes, Bi

Y: 600 x 600

MC: 1200 x 120

Standard

4 passes, Bi

YMC: 1200 x 1200

mc: 1200 x 120

Draft

1 pass, Bi

YMC: 600 x 600

Custom

1 pass, Bi

YMC: 600 x 600

Print direction, ink used, resolution

Quality 1 Quality 2 Quality 3 Quality 4 Quality 5

High

6 passes, Bi

CMY:1200 x 1200

mc:1200 x 120

High

6 passes, Bi

CMY:1200 x 1200

mc:1200 x 120

APPENDIX 1: SERVICE TEST PRINT

<EEPROM information contents>
On the service test print (sample below), confirm the EEPROM information as shown below. (The
information is given in the upper portion of the printout.)

<Print check items>
On the service test print (sample below), confirm the following items:

- Check 1, nozzle check pattern: Ink shall be ejected from all nozzles

- Check 2, top of form accuracy: The line shall not extend off the paper.

- Check 3, vertical straight lines: The line shall not be broken.

- Check 4, halftone: There shall be no remarkable streaks or unevenness.

- Check 5, CD-R / automatic print head alignment sensor correction: The results shall be OK.

<Service test print sample>

42

APPENDIX 2: EEPROM INFORMATION PRINT

<How to read EEPROM information print>

Print sample:

iPXXXX V1.02 IF(USB1=1 1284=0) D=004.5 ST=2004/05/27-18:30
ER(ER0=1000 ER1=5100 LPT=2004/06/03-09:09
PC(M=002 R=000 T=001 D=009 C=009)
CLT(BK=2004/06/19-18:30 CL=2004/06/19-18:30)
CH=00002 CT(BK1=040 BK2=020 C=109 M=012 Y=113) IS(BK1=1 BK2=0 C=1 M=1 Y=1)
P_ON(S=00009) A_REG=1 M_REG=0
UR(A(BKoe)=+01 B(Coe)=-01 C(Moe)=+01 D(SCoe)=-01 E(SMoe)=+01 F(PBKoe)=+01
G(BKbi)=+01 H(CLbi)=+01 I(BK-CL)=+01 J(SCLbi)=+01 K(C-SC)=+01 L(M-SM)=+01)

WP=0024 CDIN(LG=001 PB=000) MSD(015)
PAGE(All=00083 PP=00035 HR+MP=00003 PR+SP+SG =00000 GP =00000 PC=00000 EV=00000)
UCPAGE(All=00083 PP=00035 HR+MP=00003 PR+SP+SG =00000 GP =00000 PC=00000 EV=00000)
BPPAGE(All=00083 BSGP=00003 PC=00000)
CDPAGE(All=000) EDGE=00083 L=00000 CDR=00000
CDRP=(-00005,-00029) CDRS=(000)
Head TempBK=18.5 Head TempC=17.5 Env Temp=30.0 FF(3F 3F 3F)

HDEEPROM
V0001
SN=0318-A43D
LN(00000 00000 00001 00003 00001 00000 00000)
ID=00
IL=(BK=000 C=000 M=000 Y=000 C2=000 M2=000 PBK=000)

Printed items:

1. Model name 2. ROM version 3. Connected I/F (USB1/1284) 4. Waste ink amount 5. Installation date

6. Operator call/service call error record 7. Last printing time

8. Purging count (manual/deep cleaning/timer/dot count/ink tank or print head replacement)

9. Cleaning time (BK/CL)

10. Print head replacement count 11. Ink tank replacement count (pigment BK/dye BK/C/M/Y) 12. Ink
status (pigment BK/dye BK/C/M/Y)

13. Power-on count (soft) 14. Automatic print head alignment by user 14-1. Manual print head alignment
by user

15. User print head alignment values (Bkoe/Coe/Moe/SCoe/SMoe/PBKoe/BKbi/CLbi/BK-PCBK/SCLbi/C-SC/M-SM)

16. Wiping count 17. Camera Direct Print-supported device connection record 18. Longest period where printing
stops

19. ASF feed pages (total, plain paper, High Resolution Paper & Matte Photo Paper, Photo Paper Pro & Photo Paper
Plus Glossy & Photo Paper Plus Semi-gloss, Glossy Photo Paper, Postcard, Envelope)

20. U-turn cassette feed pages (total, plain paper, High Resolution Paper & Matte Photo Paper, Photo Paper Pro
& Photo Paper Plus Glossy & Photo Paper Plus Semi-gloss, Glossy Photo Paper, postcard, envelope)

21. Auto duplex print pages (total, Photo Paper Plus Double Sided, postcard)

22. Camera Direct print pages (total) 23. Borderless print pages 24. L & 4x6 print pages

25. Number of CD-Rs printed

26. CD-R print position adjustment 27. CD-R sensor correction value

28. Print head temperature (BK/CL) 29. Inside temperature 30. Line inspection information

HDEEPROM

31. Version

32. Serial number

33. Lot number

34. Print head ID

35. Ink ejection level (BK/C/M/Y/C2/M2/PBK)

43