Canon MP470 User Manual

Photo All-in-One

Quick Start Guide

series

Getting Help from Canon

Help Us Help You Better

Before you contact Canon, please record the following information.

Serial Number (located on the inside of the product): _____________________________________

Model Number (located above the LCD):_______________________________________________

Setup CD-ROM number (located on the CD-ROM): ______________________________________

Purchase Date: __________________________________________________________________

Customer Technical Support Sequence*

1.Internet — www.canontechsupport.com

For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest
driver downloads, answers to frequently asked questions, product information, and “where to
buy” instructions are found here.

2.Email Tech Support — www.canontechsupport.com

For individual attention to a special issue, try emailing our friendly technical support
representatives, specially trained to communicate quick, easy, and logical solutions to your
inquiries within 24 hours.

3.Toll-Free Live Tech Support — (1-800-828-4040)

This option provides live telephone technical support, free of service charges, Monday­Saturday (excluding holidays), during your product’s 1 year limited warranty period.
Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).

4.Extended Service and Support — www.canonesp.com

Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended
service program that provides up to three full years of service and support coverage at a very
attractive price. CarePAK offers toll-free Canon technical support and includes Canon’s
superb InstantExchange product replacement program. For further information about
extending your Canon service and support, call (1-800-385-2155), or visit our Web site at
www.canonesp.com. CarePAK must be purchased during your product’s warranty period.

For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.

* Support program specifics are subject to change without notice.

series

Photo All-in-One

Quick Start Guide

Canon PIXMA MP470 series Photo All-in-One Quick Start Guide.

Copyright

This manual is copyrighted by Canon U.S.A., Inc. with all rights reserved. Under the copyright laws,
this manual may not be reproduced in any form, in whole or in part, without the prior written consent
of Canon U.S.A., Inc.

© 2007 Canon U.S.A., Inc.

Disclaimer

Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use guide
to your Canon PIXMA MP470 series Photo All-in-One. All statements, technical information and
recommendations in this manual and in any guides or related documents are believed reliable, but
the accuracy and completeness thereof are not guaranteed or warranted, and they are not intended
to be, nor should they be understood to be, representation or warranties concerning the products
described.

Depending on your application program, operations may differ. For details, refer to the instruction
manual of your application. The steps described in this manual are in Windows Vista™ operating
system Ultimate Edition (hereafter referred to as “Windows Vista”) and Mac

®

OS X v.10.4.x.

As an

ENERGY STAR

®

STAR

guidelines for energy efficiency.

®

Partner, Canon Inc. has determined that this product meets the ENERGY

All information regarding non-Canon products was compiled from publicly available information. No
representation is made regarding the accuracy thereof.

About Consumables

Consumables (ink tanks / FINE Cartridges) are available for 5 years after production has stopped.

Trademarks

z “Microsoft” is a registered trademark of Microsoft Corporation.

z “Windows” is a trademark of Microsoft Corporation, registered in the U.S. and other countries.

z “Windows Vista” is a trademark of Microsoft Corporation.

z “Macintosh” and “Mac” are trademarks of Apple Inc., registered in the U.S. and other countries.

z “MEMORY STICK”, “Memory Stick PRO”, “MEMORY STICK Duo” and “Memory Stick PRO Duo”

are trademarks of Sony Corporation.

z “xD-Picture Card” is a trademark of Fuji Film Co. Ltd.

z “MultiMediaCard” is a trademark of the MultiMediaCard Association.

z “SD Card”, “miniSD Card”, and “microSD Card” are trademarks of SD Association.

z “Bluetooth” is a trademark of Bluetooth SIG, Inc.,U.S.A. and licensed to Canon Inc.

Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042

Table of Contents

Before Using the Machine .............................2

Operation Panel.............................................. 2

How to Navigate Menus on the LCD .............. 4

Turning the Machine On and Off .................... 8

Handling the Original Document..................... 9

Loading Printing Paper.................................12

Copying .........................................................20

Making Copies .............................................. 20

Setting Items................................................. 20

Using Useful Copy Functions ....................... 22

Printing from a Memory Card ......................23

Memory Cards Supported by This Machine .23

Printable Image Data .................................... 24

Inserting the Memory Card ........................... 24

Removing the Memory Card......................... 25

Printing Photographs (Display photo)........... 25

Setting Items................................................. 26

Using Useful Printing Functions.................... 27

Printing by Using the Photo Index Sheet......28

Printing from Your Computer......................29

Printing with Windows................................... 29

Printing with Macintosh ................................. 30

Scanning Images..........................................31

Scanning Methods ........................................ 31

Printing Photographs Directly from

a Compliant Device ................................ 32

Printing Photographs Directly from

a Compliant Device.......................................32

About PictBridge Print Settings.....................34

Routine Maintenance ...................................38

When Printing Becomes Faint or Colors

Are Incorrect ................................................. 38

Printing the Nozzle Check Pattern................ 39

Examining the Nozzle Check Pattern ...........40

Print Head Cleaning...................................... 42

Print Head Deep Cleaning ............................ 43

Aligning the Print Head ................................. 44

Replacing a FINE Cartridge ..........................46

Keeping the Best Printing Results ................51

Cleaning Your Machine ................................52

Troubleshooting...........................................56

An Error Message Is Displayed on the LCD. 57

LCD Cannot Be Seen At All..........................58

An Unintended Language Is Displayed

on the LCD.................................................... 58

Cannot Install the MP Drivers .......................59

Cannot Connect to Computer Properly.........60

Print Results Not Satisfactory ....................... 61

The Print Result Not Satisfactory When

Copying......................................................... 65

Printing Does Not Start ................................. 65

Paper Does Not Feed Properly .................... 66

Paper Jams .................................................. 67

Error Message Appears on the Computer

Screen .......................................................... 68

Error Message Appears on a PictBridge

Compliant Device ......................................... 70

Cannot Print Properly via Bluetooth

Communication............................................. 71

Cannot Print Properly from a Photo Index

Sheet ............................................................ 71

Cannot Remove a Memory Card.................. 71

Scanning Problems ...................................... 72

The Document Cover Comes Off ................. 72

Appendix....................................................... 73

How to Use the Documentation Provided.....73

Reading the On-screen Manuals.................. 74

Specifications ............................................... 75

Safety Precautions....................................... 78

Legal Limitations on Use of Your Product

and Use of Images ....................................... 81

Users in the U.S.A. ....................................... 82

Index.............................................................. 86

1

Before Using the Machine

Operation Panel

(1)

(14)

(2)

(13)

(12)

(11)

(10)

(3)

(4)

(9)

(1) ON/OFF button

Turns the machine on and off. Before turning on the machine, make sure the Document
Cover is closed.

(2) MEMORY CARD button

Switches the machine to the memory card mode.

(3) Settings button

Used to configure the page size, media type, and image correction settings.

(4) OK button

Finalizes your selection for the menu or setting item.
Dismisses the error message and resumes the machine’s normal operation after

resolving a printing error or removing jammed paper.

(5) Stop/Reset button

Cancels a print job in progress.

(6) Alarm lamp

Lights or flashes orange when an error, such as paper-out or ink-out, occurs.

(7) Power lamp

Lights or flashes green to indicate the power status.

(8) Color button

Starts color copying, photo printing, or scanning.

(9) Black button

Starts black & white copying or scanning.

(10) Back button

Returns the LCD to the previous screen.

(5)

(6)(7)(8)

2 Before Using the Machine

(11) {, }, [, and ] buttons

Scroll through menu selections, and increases/decreases setting values, such as the
number of copies.

(12) Menu button

Displays menus.

(13) SCAN button

Switches the machine to the scan mode. Used when the machine is connected to your
computer. For details, refer to the Scanning Guide on-screen manual.

(14) COPY button

Switches the machine to the copy mode.

3Before Using the Machine

How to Navigate Menus on the LCD

You can make good use of the various functions of the machine with the menu screen and the
settings screen on the LCD.

This section describes how to use the menu screen and the settings screen.

(6)

(1)

(2)
(3)

(4)

(5)

(7)

(8)

(9)

(1) SCAN button

(2) COPY button

(3) Menu button
(4) {, }, [, and ] buttons

(5) Back button

(6) LCD (Liquid Crystal Display)

(7) MEMORY CARD button

(8) Settings button

(9) OK button

 Basic Operation on the Menu Screen

You can perform various printing functions and machine maintenance by selecting the menu
items on the menu screen in each mode.

To display the menu screen on the LCD, press the Menu button.
To select the menu item, use the {, }, [, and ] buttons to specify the item, then press the OK

button.

Note

z You can return the LCD to the previous screen by pressing the Back button.
z For details on each item, see “Menu Screens” on page 5.

4 Before Using the Machine

 Menu Screens

Note

z You can display the Maintenance screen or Device settings screen in the copy mode, memory

card mode, or scan mode.
Refer to the following list to confirm the menu items available in the menu screen.

z For details on maintenance, see “When Printing Becomes Faint or Colors Are Incorrect” on

page 38 or “Cleaning Your Machine” on page 52. For details on the device settings, refer to
“Changing the Machine Settings” in the User’s Guide on-screen manual.

COPY mode

Copy menu screen

Standard copy (page 20)

Special copy (page 22)

Borderless copy

Image repeat

Frame erase

Sticker copy

Maintenance/settings (see the right column.)

SCAN mode

Maintenance/settings screen will be displayed

by pressing the Menu button.
For details on the scan mode, see “Scanning

Images” on page 31.

Memory card mode

Card menu screen

Display photo (page 25)

Multiselect print (page 27)

Special photo print (page 27)

Layout print

Sticker print

Print all photos

Photo Index print

DPOF print

Captured info

Photo Index Sheet (page 28)

Photo Index Sheet print

Scan sheet and print

Maintenance/settings (see the right column.)

Maintenance/settings

Maintenance screen

Nozzle check (page 39)

Cleaning (page 42)

Deep cleaning (page 43)

Manual head align (page 44)

Head alignment print (page 44)

Roller cleaning (page 53)

Bottom plate cleaning (page 54)

Device settings screen

Print settings

Extended copy amount

Wireless print settings

PictBridge settings (page 32)

Bluetooth settings

Other settings

Date display

Read/write attribute

Adjust contrast

Slide show setting

Quiet mode

Language selection

Reset setting

*1 For details, refer to the User’s Guide on-

screen manual.

*2 Appears only when the optional Bluetooth

unit is attached to the machine.

*1

*1, 2

*1, 2

*1

*1

*1

5Before Using the Machine

 Basic Operation on the Settings Screen

You can change the print settings such as page size, media type, bordered or borderless print,
etc. on the settings screen either in the copy mode, in the memory card mode, or when printing
directly from a PictBridge compliant device.

Note

When printing from a computer, see “Printing from Your Computer” on page 29.
When printing from a wireless communication device, refer to “Printing Photographs from a
Wireless Communication Device” in the User’s Guide on-screen manual.

This section describes the procedure to change the settings, taking the steps to specify the page
size for the memory card mode to 4"x6"(101x152) as an example.

1 Display the settings screen.

(1) Press the Settings button.

The Memory card settings screen is displayed.

2 Select the settings tab.

(1) Use the [ or ] button to select the settings tab.

Example: Select Tab 1 here.

3 Select the setting item.

(1) Use the { or } button to select the setting item.

Example: Select A4 here.

6 Before Using the Machine

4 Change the setting.

(1) Use the [ or ] button to change the setting.

Example: Change to 4"x6"(101x152) here.

5 Complete setting.

(1) Press the Settings button.

The LCD returns to the previous screen.

Note

For details on the setting Items

z For the settings in the copy mode, see “Setting Items” on page 20.
z For the settings in the memory card mode, see “Setting Items” on page 26.
z For the settings when printing directly from a PictBridge compliant device, see “Setting on the Machine”

in “Printing Photographs Directly from a Compliant Device” on page 32.

7Before Using the Machine

Turning the Machine On and Off

Turn on the machine before printing.

 Turning on the Machine

Before turning on the machine, confirm the following.

z The FINE Cartridges are installed properly.

If you are using the machine connected to a computer, confirm also the following.

z The machine is connected to your computer (or a compatible device).

z The MP Drivers are installed.

Note

If preparatory operations above are not complete, follow your setup sheet to complete them.

1 Open the Operation Panel and press

the ON/OFF button to turn on the
machine.

The Power lamp flashes and then
remains lit green.

Important

If the Alarm lamp begins to flash orange and
an error message is displayed on the LCD,
see “An Error Message Is Displayed on the
LCD” on page 57.

2 If you are using the machine

connected to a computer, turn on your computer.

 Turning off the Machine

1 To turn off the machine, press the

ON/OFF button.

When the Power lamp stops flashing, the
machine is turned off.

Important

About the Power Plug

When removing the power plug after turing
off the machine, be sure to confirm that the
Power lamp is not lit. If the power plug is
removed from the wall outlet with the Power
lamp still lit or flashing green, the machine
may become unable to print.

See “Keeping the Best Printing Results” on
page 51.

8 Before Using the Machine

z Screen-saver Mode

The LCD goes out if the machine is not operated for about five minutes*.

* You cannot change the wait time before the LCD goes out.

Note

When you want to restore the display, perform a print operation or press any button except for the
ON/OFF button. When you press the ON/OFF button while the machine is in Screen-saver mode,
the machine turns off.

Handling the Original Document

This section describes how to load the original document on the Platen Glass.

 Original Document Requirements

The original documents you load on the Platen Glass for copying or scanning must meet these
requirements:

Document type

Size (W x L) Max. 8.5 x 11.7 inches / 216 x 297 mm

Thickness Max. 0.6 inches / 15 mm

z

Paper documents

z

Photographs

z

Books

 Loading Original Documents

Load originals to copy or scan on the Platen Glass.

Note

Make sure any glue, ink, correction fluid, or the like on the original document is completely dry
before loading it on the Platen Glass.

1 Lift the Document Cover.

2 Load the original with the side to be

copied / scanned facing down on the
Platen Glass.

z To make copies or scan

documents

Place the original in landscape
orientation and align the upper corner of
it with the alignment mark as shown in
the figure on the right.

Platen Glass

9Before Using the Machine

Note

z The machine cannot scan the shaded area in the figure below.

(A)

(A) 0.04 inches / 1 mm

z For details about making copies, see “Copying” on page 20.
z For details about scanning images, see “Scanning Using the Operation Panel of the

Machine” in “Scanning Images” on page 31.

z To scan photographs

Place the photograph at least 0.4 inches / 10 mm away from and in square with the edges of
the Platen Glass.

(A)

(A)

(A) 0.4 inches / 10 mm

Platen Glass

10 Before Using the Machine

When setting two or more photographs at the same time, place them at least 0.4 inches / 10
mm apart from each other.

(A)

(A)

(A)

(A) 0.4 inches / 10 mm

(A)

Important

z Do not place any objects weighing more than 4.4 lb / 2.0 kg on the Platen Glass.
z Do not press or put weight on the original with pressure exceeding 4.4 lb / 2.0 kg.

Doing so may cause the scanner to malfunction or the Platen Glass to break.

Note

z If photographs are placed closer, they may be scanned as a single image. For details, refer to

the Scanning Guide on-screen manual.

z For details about scanning images, see “Scanning Using the Operation Panel of the Machine” in

“Scanning Images” on page 31.

3 Gently close the Document Cover.

11Before Using the Machine

Loading Printing Paper

This section describes how to load printing paper in the Rear Tray.

 Using Specialty Media

Canon recommends that you use Canon genuine media to ensure optimal print quality.

z Photo Quality Media

z Glossy Photo Paper

z Matte Photo Paper

z Photo Paper Plus Double Sided

z Photo Paper Plus Glossy

z Photo Paper Plus Semi-gloss

z Photo Paper Pro

z Photo Stickers

z Media Suited for Business

Documents

z High Resolution Paper

12 Before Using the Machine

 Paper Handling

z Recommended Paper and Requirements

Media Type

Plain Paper

Envelopes

*4

High
Resolution

*4

Paper

Super White

*3

*1

Model

Paper
Support
Load Limit

Paper
Output
Tray Load
Limit

Paper
Thickness

*9

Lever

Media Type

Machine
Setting

Printer
Driver
Setting

— 100 sheets 50 sheets Left Plain paper Plain Paper

— 10 envelopes 1 envelope Right — Envelope

HR­101N

80 sheets 50 sheets Left — High

Resolution
Paper

SW-201 80 sheets 50 sheets Left Plain paper Plain Paper

Paper

Glossy Photo

*5

Paper

Glossy Photo
Paper
“Everyday

*5

Use”

Matte Photo
Paper

Photo Paper
Glossy

Photo Paper
Plus Semi-

*5

gloss

Photo Paper

*5

Pro

Photo Paper
Plus Glossy

Photo Paper
Plus Double

*4*7

Sided

Photo

*8

Stickers

T-Shi rt
Transfers

*4

GP-401 A4, Letter

5" x 7" /

GP-501 Left Glossy Photo

127.0 x

177.8 mm,
and 8" x 10" /

203.2 x

MP-101 Left Matte Photo

GP-502 Left Glossy Photo

SG-101,
SG-201

254.0 mm:
10 sheets

4" x 6" /

101.6 x

152.4 mm,
Wide, and

Credit card:
20 sheets

PR-101 Left Photo Paper

PP-101 Left Photo Plus

*5

PP-

1 sheet Left — Photo Paper

101D

PS-101 1 sheet Left — Photo Paper

TR-301 1 sheet Right — T-Shirt

*6

Left Glossy Photo

Paper

Glossy Photo
Paper

Glossy Photo

Paper

Paper

Matte Photo

Paper

Paper

Glossy Photo

Paper

Left Photo Plus

Glossy

Paper

Photo Paper
Plus Glossy

Photo Paper

Pro

Pro

Photo Paper

Glossy

Plus Glossy

Plus Double
Sided

Plus Glossy

Transfers

*1 Paper with a Model Number is Canon specialty media. Refer to the instruction manual

supplied with the paper for detailed information on the printable side and notes on handling
paper. For information on the paper sizes available for each Canon genuine paper, visit our
website. You may not be able to purchase some Canon genuine papers depending on the
country or region of purchase. Paper is not sold in the US by Model Number. Purchase paper
by name.

*2 If the corners or edges of the paper are smudged, try to print with the Paper Thickness Lever

set to the right. It may improve print quality.
Reset the Paper Thickness Lever to the left when you finish printing.
For details on the Paper Thickness Lever, refer to “Inside” in “Main Components” of the User’s
Guide on-screen manual.

13Before Using the Machine

*3 Proper feeding of paper may not be possible at the maximum capacity depending on the type

of paper or environmental conditions (either very high or low temperature and humidity). In
such cases, reduce the sheets of paper you load at a time to around half (around 0.2 inches /
5 mm in paper stack height).

*4 Available only when printing from your computer.

*5 When loading paper in stacks, the print side may be marked as it is fed in or sheets may be

stuck to one another causing them not to be fed properly. In this case, load one sheet at a
time.

*6 We recommend that you remove the previously printed sheet from the Paper Output Tray

before continuously printing to avoid blurs and discoloration.

*7 This paper cannot be used in Macintosh

*8 When copying onto sticker paper, be sure to select Sticker copy in Special copy. Refer to

“Copying on Stickers (Sticker copy)” in “Using Useful Copy Functions” of the User’s Guide on­screen manual.
When printing photos saved on a memory card to sticker paper, be sure to select Sticker
print in Special photo print. Refer to “Printing on Stickers (Sticker print)” in “Using Useful
Printing Functions” of the User’s Guide on-screen manual.

®

.

Important

z Put unused paper back into the package, and store them avoiding heat, humidity, and direct

sunlight.

z Do not touch the printed surface nor stack the printed sheets until the ink is fixed.

Note

For a detailed description of printing media types, refer to “Printing Media” in the User’s Guide on­screen manual.

z Media Types You Cannot Use

Do not use the following types of paper. Using such paper will not only produce unsatisfactory
results, but can also cause the machine to jam or malfunction. Additionally, when printing on A5
or smaller sized paper, do not use paper thinner than a post card, including plain paper or
notepad paper cut to a small size.

z Folded, curled, or wrinkled paper

z Damp paper

z Paper that is too thin (weighing less than 17 lb / 64 gsm)

z Paper that is too thick (plain paper, except for Canon genuine paper, weighing more than 28

lb / 105 gsm)

z Picture postcards

z Postcards affixed with photos or stickers

z Any type of paper with holes

z Paper that is not rectangular

z Paper bound with staples or glue

z Paper with adhesives

z Paper decorated with glitter, etc.

14 Before Using the Machine

 Loading Paper

Important

z If you cut plain paper to 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, or 2.13" x 3.39"

/ 54.0 x 86.0 mm (credit card-size) for a trial print, it can cause paper jams.

z You cannot print on postcards affixed with photos or stickers.
z Always load paper in portrait orientation (A). Loading paper in landscape orientation (B) can

cause the paper to be jammed.

(A) (B)

Note

z We recommend using genuine Canon photo media when printing photographs. For details on

the specialty media Canon provides for use with its various printers, see “Using Specialty
Media” on page 12.

When Printing on Plain Paper

z You can use general copy paper or Canon’s Super White Paper. When printing on both sides,

we recommend Canon’s Super White Paper Double-Sided.
Paper size:
– Standard sizes: A4, B5, A5, Letter, and Legal
– Non-standard sizes: 2.13 x 3.39 inches to 8.5 x 23 inches / 54.0 x 86.0 mm to 215.9 x 584.2

mm

Paper weight: 17 to 28 lb / 64 to 105 gsm (non-Canon genuine plain paper)

1 Flatten the four corners of the paper before loading it.

Note

z Align the edges of paper neatly before loading. Loading paper without aligning the edges may

cause paper jams.

z If paper is curled, hold the opposing curled corners and gently bend them in the opposite

direction until the paper becomes completely flat. See “Paper is curled.” on page 64.

z To avoid curling, handle paper as follows.

– Put unused paper back into the package and keep them on a level surface.
– Take out only the necessary number of sheets from the package, just before printing.

15Before Using the Machine

2 Prepare to load paper.

(1) Open the Paper Support, then pull out the

Paper Support Extension.

(2) Open the Paper Output Tray.

(3) Open the Output Tray Extension.

(4) Adjust the position of the Paper Thickness

Lever.
Set it to the right when printing on
envelopes or T-shirt transfers, and left when
printing on any other type of paper. See
“Paper Handling” on page 13.

Note

If the corners or edges of the paper are smudged, try to print with the Paper Thickness Lever set to
the right. It may improve print quality.

Reset the Paper Thickness Lever to the left when you finish printing.
For details on the Paper Thickness Lever, refer to “Inside” in “Main Components” of the User’s

Guide on-screen manual.

(3)

(2)(4)

(1)

3 Load the paper.

(1) Load the paper in the Rear Tray

with the print side facing UP.

(2) Align the paper stack against the

right side of the Rear Tray.

(3) Pinch the Paper Guide and slide it

against the left side of the paper
stack.

(A)

(3)

(1)

4 Specify the page size and media

type settings according to the
loaded paper.

Note

z When performing copy direct printing without using a computer, select the size and type of the

loaded paper in Page size and Media type by pressing the Settings button in each mode.
For details on the copy mode settings, see “Setting Items” on page 20.
For details on the memory card mode settings, see “Setting Items” on page 26.

z When using the machine connected to a computer, select the size and type of the loaded paper

in Page Size (or Paper Size) and Media Type in the printer driver.
For details on printer driver settings, see “Printing with Windows” on page 29 or “Printing with
Macintosh” on page 30.

* Do not load higher than the Load Limit
Mark (A).

(2)

16 Before Using the Machine

 Loading Envelopes

Use either European DL or US Comm. Env. #10-sized envelope.

Important

z You need to print from the computer to print on envelopes.
z Do not use the following envelopes:

– Envelopes with a double flap (or sticker flaps)
– Envelopes with an embossed or treated surface
– Envelopes with pressure seals
– Envelopes whose gummed flaps are already moistened and adhesive

1 Prepare the envelopes.

z Press down on all four corners and edges of the envelopes to flatten them.

z If the envelopes are curled, hold the opposite corners and gently twist them in the opposite

direction.

z If the flap of an envelope is curled, flatten it.

z If the leading edge of an envelope is puffed up or curled, use a pen to press the envelope

flat and sharpen the crease.
Press the envelope flat, working from the middle to the edge.

* The above illustrations show a side view of the leading edge of the envelope.

Important

The envelopes may jam in the machine if they are not flat or the edges are not aligned.
Make sure that no curl or puff exceeds 0.1 inches / 3 mm.

17Before Using the Machine

2 Load the envelopes.

(1) Load the envelope against the right

side of the Rear Tray.
Load with the address side facing
UP and the rear flaps DOWN on
the left.

Up to 10 envelopes can be loaded
at once.

(2) Pinch the Paper Guide and slide it

against the left side of the
envelope.

(3) Set the Paper Thickness Lever to

the right.

(B)

(1)

(2)

Note

Reset the Paper Thickness Lever to the
left when you finish printing. For details on
the Paper Thickness Lever, refer to
“Inside” in “Main Components” of the
User’s Guide on-screen manual.

(3)

(A) Printing orientation
(B) Make sure the flaps are folded.

(A)

3 Specify the settings in the printer driver.

(1) Select Envelope in Media Type.

(2) Select the size for envelopes.

In Windows
In Macintosh, select DL Envelope or #10 Envelope in Paper Size.

(3) Select Landscape in Orientation.

Important

Be sure to set the printer driver setting properly. If you do not, the address will be printed in the
wrong direction.

Note

For details on printer driver settings, see “Printing with Windows” on page 29 or “Printing with
Macintosh” on page 30.

®

, select DL Env. or Comm. Env. #10 in Page Size.

18 Before Using the Machine

 Loading Small-Sized Paper

You can use 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, and Credit card-sized papers.

1 Load the paper.

(1) Load the small-sized paper

against the right side of the Rear
Tray with the print side facing
UP.

(2) Pinch the Paper Guide and slide

it against the left side of the
paper stack.

(3) Set the Paper Thickness Lever

to the left.

(2)

(3)

2 Specify the page size and media type settings according to the loaded paper.

Note

z When performing copy direct printing without using a computer, select the size and type of the

loaded paper in Page size and Media type by pressing the Settings button in each mode.
For details on the copy mode settings, see “Setting Items” on page 20.
For details on the memory card mode settings, see “Setting Items” on page 26.

z When using the machine connected to a computer, select the size and type of the loaded paper

in Page Size (or Paper Size) and Media Type in the printer driver.
For details on printer driver settings, see “Printing with Windows” on page 29 or “Printing with
Macintosh” on page 30.

(1)

19Before Using the Machine

Copying

Making Copies

This section describes the basic procedure to make copies.

1 Turn on the machine.

See “Turning the Machine On and Off” on page 8.

2 Press the COPY button to select the copy mode if another mode has been

selected.

3 Load paper.

See “Loading Printing Paper” on page 12.

4 Load the original document on the Platen Glass.

See “Loading Original Documents” on page 9.

5 Specify the copy settings.

(1) Page size, media type, image quality

The settings you made in the Copy settings screen
is displayed. For details, see “Setting Items” below.

(2) Number of copies

Use the { or } button to specify the number of copies.

(3) Intensity

Press the [ button to decrease the intensity and the ] button to increase it.

6 Press the Color button for color copying, or the Black button for black & white

copying.

Setting Items

You can change the copy settings such as page size, media type, image quality etc. by using the

Settings button.

Note

z To change the tab, use the { or } button to select the tab and use the [ or ] button.
z Depending on the functions, some setting items cannot be specified in combination.
z The settings of the page size, media type, and print quality are retained even if the machine is turned

off.

(1)

(2)

(3)

20 Copying

Tab 1

You can specify the paper settings for printing or image quality.

(1)
(2)

(3)
(4)

(1) Page size

Select the page size of the loaded paper.

(2) Media type

Select the media type of the loaded paper.

(3) Print quality

Adjust print quality according to the original.

Important

z If you used Fast with media type set to Plain paper and the quality is not as good as

expected, select Standard or High and try copying again.

z Select High to copy in grayscale. Grayscale renders tones in a range of grays instead of

black or white.

(4) Magnification

Specify the reduction/enlargement method. For details, refer to “Reducing or Enlarging a
Copy” in “Making Copies” of the User’s Guide on-screen manual.

Tab 2

You can specify auto intensity.

(1)

(1) Auto intensity

Specify the auto intensity.
This function automatically adjusts the intensity of the original on the Platen Glass.
When Auto intensity ON is selected, AUTO appears in the intensity slide bar on the

LCD.

21Copying

Important

Even while Auto intensity ON is selected, you can change the intensity by using the [
or ] button. Move the cursor to the center of the slide bar to enable auto intensity
again.

Using Useful Copy Functions

For details, refer to “Using Useful Copy Functions” in the User’s Guide on-screen manual.

Reducing or Enlarging a Copy Copying without Borders

Repeating an Image on a Page

(Image repeat)

Copying on Stickers

(Sticker copy)

Platen Glass 16 stickers

Copying Thick Originals Such as Books

(Borderless copy)

(Frame erase)

22 Copying

Printing from a Memory Card

Memory Cards Supported by This Machine

The following memory cards are compatible with this machine.

Memory cards that can be directly inserted into the Card Slot:

z

SD Secure Digital memory card

z

SDHC memory card

z

MultiMediaCard

z

Compact Flash (CF) Card

Supports Type I/II (3.3 V)

z

Microdrive

z

MEMORY STICK

z

MEMORY STICK PRO

Memory cards that can be inserted in the Card Slot using the adapter:

Important

If one of the following memory cards is inserted without an adapter, you may not be able to remove
the card. Be sure to attach it to the adapter before inserting to the Card Slot.

miniSD Card

*1

microSD Card

xD-Picture Card

z

MEMORY STICK Duo

z

MEMORY STICK PRO Duo

RS-MMC

*1 Use the special adapter provided with the card.
*2 Use “SD Card Adapter” provided with the card.
*3 Requires purchase of a separate compact flash card adapter for xD-Picture card.

*2

*3

*1

*1

*1

23Printing from a Memory Card

Printable Image Data

This machine supports JPEG and TIFF images created by DCF ver. 1.0/2.0 standard compliant
digital cameras (Exif ver. 2.2/2.21 compliant).

Important

Compatible image types are limited to JPEG and TIFF only. Other image or movie types such as RAW
images cannot be printed.

Inserting the Memory Card

Turn on the machine.

1

See “Turning the Machine On and Off” on page 8.

2 Open the Card Slot Cover.

3 Insert one and only one memory card into the

Card Slot.

Insert a memory card with the labeled side facing to the right.

Card Type Inserting Card

z

Compact Flash (CF) card

z

Microdrive

z

xD-Picture card

z

SD Secure Digital memory card

z

SDHC memory card

z

miniSD Card

z

microSD Card

z

MEMORY STICK

z

MEMORY STICK PRO

z

MEMORY STICK Duo

z

MEMORY STICK PRO Duo

z

MultiMediaCard

z

RS-MMC

4 Confirm that the Access lamp (A) has lit up.

5 Close the Card Slot Cover.

(A)

Insert into the
left Card Slot.

Lights up

Insert into the
right Card Slot.

Lights up

24 Printing from a Memory Card

Removing the Memory Card

Open the Card Slot Cover.

1

2 Make sure that the Access lamp is lit, then remove the memory card.

3 Close the Card Slot Cover.

Printing Photographs (Display photo)

Prepare for printing.

1

(1) Turn on the machine.

See “Turning the Machine On and Off” on page 8.

(2) Load paper.

See “Loading Printing Paper” on page 12.

2 Insert the memory card.

(1) Press the Memory Card button.

(2) Insert the memory card into the Card Slot.

See “Inserting the Memory Card” on page 24.

3 Select the print menu.

(1) Use the [ or ] button to select Display photo , then press the OK button.

4 Select the photo to print.

(1) Use the [ or ] button to display the photo to print.

Note

You can change the way that photos are displayed by pressing the OK button when the
Display photo function is being used to view the photos on the LCD. For details, refer to

“Printing Photographs” in the User’s Guide on-screen manual.

(2) Press the Color button.

5 Start printing.

(1) Page size, media type, image quality

The settings you made in the Memory card
settings screen is displayed.

For details, see “Setting Items” on page 26.

(2) Number of copies

Use the { or } button to specify the number of
copies.

(3) Press the Color button.

(1)

(2)

25Printing from a Memory Card

Setting Items

You can change the page size, media type, or print quality by using the Settings button.

Note

z To change the tab, use the { or } button to select the tab and use the [ or ] button.
z Depending on the functions, some setting items cannot be specified in combination.
z The print settings are retained even if the machine is turned off.

Tab 1

You can specify the settings such as the size and type of paper, bordered/borderless, and Date/
file no.

(1)
(2)

(3)
(4)

(1) Page size

Select the page size of the loaded paper.

(2) Media type

Select the media type of the loaded paper.

(3) Print quality

Adjust print quality according to the original.

(4) Bordered, Borderless

Select bordered or borderless print.

(5) Date/file no.

Select whether to print the shooting date, file no., or not.

Note

It is not possible to print both the shooting date and the file no. when Credit card is selected
in Page size.
Under this condition, even if Print date & file no. is set, only the shooting date will be printed.
If you want to print the file no., select Print file no. only.

Tab 2

You can optimize photos with the functions below.

(1)
(2)
(3)
(4)
(5)

(1) Red eye correction

Corrects red eyes in portraits caused by flash photography.

26 Printing from a Memory Card

(6)
(7)
(8)
(9)
(10)

(2) Vivid photo

Makes green and blue more lively.

(3) Photo optimizer pro

Automatically optimizes brightness and tone of a photo.

(4) Noise reduction

Reduces the noise on blue areas like the sky as well as on black areas.

(5) Face brightener

Brightens a darkened face on the photo taken against the light.

(6) Image optimizer

Corrects and smooths the jagged contours for printing.

(7) Brightness

Adjust brightness.

(8) Contrast

Adjust contrast.

(9) Color hue

Adjust color hue. For example, you can increase red or yellow to adjust the skin tone.

(10) Effects

Applies special effects to the photo, such as printing in sepia tones or with a sketch
illustration like effect.

Using Useful Printing Functions

Multiselect print

Prints specifying the number of copies to print for each photo.

Layout print

Prints photos your pasted in the specified layout.

Sticker print

Prints your favorite photo with a frame on Canon Photo Stickers.

Print all photos

Prints all photos saved on the memory card.

Photo Index print

Prints an index of all the photos saved on a memory card.

DPOF print

Prints according to the Digital Print Order Format (DPOF) settings on your digital camera, if you
have specified them.

Captured info

Prints information on photographs at the time of its shooting (Exif info) in the margin of Photo
index print or selected individual photos.

27Printing from a Memory Card

Printing by Using the Photo Index Sheet

Turn on the machine.

1

2 Load A4 or Letter-sized plain paper.

3 Insert a memory card into the Card Slot.

See “Inserting the Memory Card” on page 24“.

4 Select the Photo Index Sheet menu.

(1) Press the MEMORY CARD button.
(2) Use the [ or ] button to select Photo Index Sheet , then press the OK button.

The Photo Index Sheet menu is displayed.

(3) Use the [ or ] button to select Photo Index Sheet print, then press the OK button.

5 Use the [ or ] button to select a range of images to include in the Photo Index

Sheet, then press the OK button.

6 Press the OK button to start printing the Photo Index Sheet.

7 Fill in the appropriate circles in the Photo

Index Sheet.

8 Load paper as you specified in the Photo

Index Sheet.

9 Use the [ or ] button to select Scan sheet

and print, then press the OK button.

10 Place the Photo Index Sheet face-down on

the Platen Glass, then press the OK button.

28 Printing from a Memory Card

Printing from Your Computer

This section describes procedure for basic printing.

Printing with Windows

Turn on the machine and load the paper in the machine.

1

See “Turning the Machine On and Off” on page 8 and “Loading Printing Paper” on page 12.

2 Create a document or open a file to print using an appropriate application software.

3 Select Print on the application software’s File menu.

4 Make sure that Canon XXX Printer (where

“XXX” is your machine’s name) is selected in
Select Printer, and click Preferences (or
Properties).

5 Specify the required settings and click OK.

Note

For details on the printer driver functions, click Help or
Instructions to view the online help or the PC Printing

Guide on-screen manual. Instructions is only
displayed when the on-screen manuals are installed.

6 Click Print (or OK).

29Printing from Your Computer

Printing with Macintosh

Turn on the machine and load the paper in the machine.

1

See “Turning the Machine On and Off” on page 8 and “Loading Printing Paper” on page 12.

2 Create a document or open a file to print using an appropriate application software.

3 Select Page Setup on the application

software’s File menu.

4 Make sure that your machine’s name is

selected in Format for.

5 Select the page size of the loaded paper in

Paper Size.

6 Click OK.

7 Select Print on the application software’s File

menu.

8 Select Quality & Media in the pop-up menu.

9 Specify the required settings.

Note

For details on the printer driver functions, click to
view the PC Printing Guide on-screen manual. If the
on-screen manuals are not installed, the PC Printing
Guide on-screen manual is not displayed even if is
clicked.

10 Click Print.

30 Printing from Your Computer

Scanning Images

You can scan images from the machine to a computer without printing them and save them in
popular image types such as JPEG, TIFF, bitmaps, or PDF. If you are scanning printed text, you can
use the OCR (Optical Character Recognition) software to convert it to text data.

Scanning Methods

You can select from the various scanning methods.

z If You Want to Scan Originals Easily From the Machine

You can scan originals by using the Operation Panel of the machine.

See “Scanning Using the Operation Panel of the Machine” below.

z If You Want to Edit or Print the Scanned Images

MP Navigator EX enables you to edit the scanned images, such as optimizing or trimming.

You can also start application software from MP Navigator EX to edit or print the scanned
images.

For detailed operations of MP Navigator EX, refer to the Scanning Guide on-screen manual.

z If You Want to Scan Originals with Advanced Settings

ScanGear enables you to scan originals with advanced settings such as the resolution.

For detailed operations of ScanGear, refer to the Scanning Guide on-screen manual.

Besides the above-mentioned methods, you can use a TWAIN- or WIA- (Windows Vista and
Windows XP only) compliant application software and the Control Panel (Windows Vista and
Windows XP only) to scan originals with this machine. For detailed operations, refer to the Scanning
Guide on-screen manual.

 Scanning Using the Operation Panel of the Machine

For details, refer to “Scanning Methods” in the User’s Guide on-screen manual.

1 Turn on the machine.

See “Turning the Machine On and Off” on page 8.

2 Load the original document on the Platen Glass.

See “Handling the Original Document” on page 9.

3 Press the SCAN button.
4 Use the { or } button to select the document type, then press the OK button.

Important

Make sure that the document has been loaded correctly according to the document type that you
have selected.

For details, refer to “Scanning Methods” in the User’s Guide on-screen manual.

5 Use the { or } button to select the scan operation, then press the OK button.
6 Press the Color or Black button.

The operation to be performed after scanning the original depends on the scan operation
setting you have selected in step 5. For details on how to modify the operation settings, refer
to the Scanning Guide on-screen manual.

31Scanning Images

Printing Photographs Directly from a Compliant Device

You can connect a PictBridge compliant device such as a digital camera, camcorder, or mobile
phone using a USB cable recommended by the device’s manufacturer, and print recorded images
directly without using a computer.

z Connectable Devices

PictBridge is an industry standard enabling a range of digital photo solutions, including the direct
printing of photos from a digital still camera, camcorder or mobile phone* without the need to use
a computer. A device can be connected to this machine for direct printing regardless of the
manufacturer or the model as long as it complies with the PictBridge standard.

* PictBridge compliant digital still cameras, digital camcorders, and camera-equipped mobile

phones are hereafter collectively referred to as “PictBridge compliant device”.

A device with this mark is PictBridge compliant.

z Printable Image Data Format

This machine prints images taken with a DCF (Design rule for Camera File system) ver. 1.0/2.0­compatible digital camera (Exif ver. 2.2/2.21 compliant), as well as PNG files.

Printing Photographs Directly from a Compliant Device

To connect a PictBridge compliant device to this machine, use a USB cable recommended by the
device’s manufacturer.

Caution

Do not connect any equipment other than PictBridge compliant devices or the optional Bluetooth Unit BU­20 to the Direct Print Port of the machine. If you do so, electric shock, fire, or damage to the machine
could result.

Important

Never disconnect the USB cable during printing unless when explicitly allowed to by the PictBridge
compliant device. When disconnecting the USB cable between the PictBridge compliant device and
machine, follow the instructions given in the device’s instruction manual.

Note

When printing photos with the PictBridge compliant device connected to the machine, we recommend the
use of the AC adapter supplied with the device. If you are using the device battery, be sure to charge it
fully.

1 Prepare for printing.

(1) Turn on the machine.

See “Turning the Machine On and Off” on page 8.

(2) Load paper.

See “Loading Printing Paper” on page 12.

32 Printing Photographs Directly from a Compliant Device

2 Connect the PictBridge compliant device to the machine.

Note

Depending on the model or brand of your device, you may have to select a print mode compliant
with PictBridge before connecting the device. You may also have to turn on the device or select
Play mode manually after connecting the device to the machine.
Perform necessary operations on the PictBridge compliant device before connecting it to this
machine according to instructions given in the device’s instruction manual.

(1) Make sure that the PictBridge compliant

device is turned off.

(2) Connect the PictBridge compliant device to

the machine using a USB cable
recommended by the manufacturer of the
device.
The device turns on automatically.

If your device does not turn on
automatically, turn it on manually.

(3) Set up the PictBridge compliant device for

direct printing.

will appear on the LCD of the device

when the machine is correctly connected.

(2)

3 Specify the print settings such as paper

type and layout.

See “About PictBridge Print Settings” on page 34.

You can make settings using the menu on the LCD of your PictBridge compliant device.
Select the size and type of paper that you loaded in the machine.

If your PictBridge compliant device does not have setting menu, change the setting from the
machine. For details, see “Setting on the Machine” on page 36.

4 Start printing from your PictBridge compliant device.

33Printing Photographs Directly from a Compliant Device

About PictBridge Print Settings

 Settings on a PictBridge Compliant Device

This section describes the print settings on a PictBridge compliant device. When operating the
device, be sure to follow the instructions given in the instruction manual of your PictBridge
compliant device.

Note

z In the following description, names of setting items are given according to those used in Canon-

brand PictBridge compliant devices. Setting item names may be different depending on the
brand or model of your device.

z Some setting items explained below may not be available on some devices. In this case, the

settings made on the machine are applied. Also, when some items are set to Default on a
PictBridge compliant device, the machine settings for these items are applied. For details, see
“Setting on the Machine” on page 36.

z Paper Size and Paper Type Settings

The following sizes and types of printing paper can be used when printing from a PictBridge
compliant device.

z Paper size

4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm
mm, A4, Letter, Wide

z Paper type

Paper Type Setting Loadable Paper

Plain Paper

Photo Photo Paper Plus Glossy

Fast Photo Photo Paper Pro

The available page sizes vary depending on the media type. For details, visit our website.
*1 Can be selected only on certain Canon-brand PictBridge compliant devices.
*2 Plain Paper can be selected for Paper type only when Paper size is set to A4 or 8.5" x

11" (Letter). When Paper type is set to Plain Paper, borderless printing will be disabled
even when Layout is set to Borderless.

*3 You may not be able to purchase some Canon genuine papers depending on the country

or region of purchase.

*4 When printing on Photo Paper Plus Semi-gloss 8" x 10" / 203.2 x 254.0 mm (SG-201),

select 20 x 25 cm/8" x 10" for Paper size and Default for Paper type.
* Select Photo Plus Glossy for Media type in the PictBridge settings screen on the

*5 Exclusively used to print photo stickers. When printing on sticker paper, select 10 x 15 cm/

4" x 6" in Paper size and Photo for Paper type. Do not set Layout to Borderless.

*2

machine.
See “Setting on the Machine” on page 36.

*1

Super White Paper or other plain paper

Glossy Photo Paper

Glossy Photo Paper “Everyday Use”

Photo Paper Glossy

Photo Paper Plus Semi-gloss

Photo Stickers

*1

, Credit card, 8" x 10" / 203.2 x 254.0

*3

*4

*5

34 Printing Photographs Directly from a Compliant Device

z Layout Setting

Various layout options are available.

z Bordered/Borderless: You can select whether or not to print an image with a border.

z N-up: You can use this option when printing on sticker paper, or A4- or Letter-sized paper.

Sticker paper: When you select 10 x 15 cm/4" x 6" for Paper size, you can print 16 images

on a single sheet of paper.

A4- or Letter-sized paper: When you select A4 or 8.5" x 11" (Letter) for Paper size, you can

print 4 images on a single sheet of paper.

z Shooting Info (Exif Data): You can print shooting info (Exif Data) along with the image.

The following two options are available.

1-up: Prints the shooting info (Exif Data) in the margin of selected individual images.

*1

: Prints 20 images specified with DPOF*2 and their shooting info (Exif Data) in list

20-up

format on a single sheet of paper.

*1

z 35 mm Film Style Layout (Contact Printing Layout)

specified with DPOF

*2

in a list format that looks like a negative film.

: You can print the multiple images

Besides the above options, you can also specify to print an index of images in the DPOF* print
settings menu.

*1

You can use this option only when A4 or 8.5" x 11" (Letter) is selected for Paper size.

*2

DPOF (Digital Print Order Format) is a standard format to record the specified information

regarding images, such as which image or number of copies to print.

z Date/File No. Print Setting

You can specify whether the date and/or file number will be printed.

Note

z If the images already have dates superimposed when shot, set this PictBridge setting item to

Off. If you select Date, File No., or Both, the date and/or file number will be printed over the
date printed by the device’s function.

z Depending on the paper size and layout, the date will only be printed even when Both is

selected.

z Image Optimize Setting

You can select the optimization method to obtain high print quality. When you select On, the
shooting information is used to print the optimized image.

If you are using a Canon-brand PictBridge compliant device, the following additional options may
be available, depending on the model.

– VIVID makes green and blue more lively.
– NR (Noise Reduction) reduces the noise on blue areas like the sky as well as on black areas.
– Face brightens a darkened face on the photo taken against the light.
– Red-Eye corrects red eyes in portraits caused by flash photography.

z Trimming Setting

You can select an area to print.

35Printing Photographs Directly from a Compliant Device

 Setting on the Machine

This section describes the PictBridge print settings on the machine.

Set the print settings to Default on the PictBridge compliant device when you want to print
according to the settings on the machine.

z Displaying the PictBridge Settings Screen

(1) Turn on the machine.

(2) Press the Menu button.
(3) Use the [ or ] button to select Maintenance/settings , then press the OK button.
(4) Use the [ or ] button to select Device settings, then press the OK button.
(5) Use the { or } button to select PictBridge settings, then press the OK button.

Note

When a PictBridge compliant device is connected to the machine, the PictBridge settings
screen can also be displayed by pressing the Settings button.

z Specify the Setting

(1) Use the [ or ] button to select the tab to set.
(2) Use the { or } button to select the item to set.
(3) Use the [ or ] button to change the item to set.

(4) Repeat step (1) and (3) to specify the item.

(5) After finishing all settings you need, then press the OK button.

z Setting Items

Setting Item Description Corresponding

Page size Select the page size, when printing

directly from a PictBridge compliant
device.

Media type Select the media type, when printing

directly from a PictBridge compliant
device.

Print quality Select the print quality, when printing

directly from a PictBridge compliant
device.

Bordered/Borderless Select bordered or borderless print. Layout

Setting of PictBridge
Compliant Devices*

Paper size

Paper type

—

36 Printing Photographs Directly from a Compliant Device

Setting Item Description Corresponding

Red eye correction Corrects red eyes in portraits caused by

flash photography.

Vivid photo Makes green and blue more lively.

Photo optimizer pro Automatically optimizes brightness and

tone of a photo.

Noise reduction Reduces the noise on blue areas like

the sky as well as on black areas.

Face brightener Brightens a darkened face on the photo

taken against the light.

Image optimizer Corrects and smooths the jagged

contours for printing.

Brightness Adjusts brightness.

Contrast Adjusts contrast.

Color hue Adjusts color hue. For example, you can

increase red or yellow to adjust the skin
tone.

Effects Applies special effects to the photo,

such as printing in sepia tones or with a
sketch illustration like effect.

* Set the items in this column to Default on the PictBridge compliant device when you want

to make settings on the machine.

Setting of PictBridge
Compliant Devices*

Image optimize

37Printing Photographs Directly from a Compliant Device

Routine Maintenance

When Printing Becomes Faint or Colors Are Incorrect

When printing becomes faint or colors are incorrect, the print head nozzles on FINE Cartridges are
probably clogged. Print the nozzle check pattern to confirm the condition of the nozzles and then
perform Print Head Cleaning.

If print results are not satisfactory, performing Print Head Alignment may improve print quality.

Note

Before performing maintenance

z Make sure that a FINE Cartridge has not run out of ink. See “Getting the Ink Status Information” on

page 46.

z Make sure that a FINE Cartridge is installed properly. See “Replacing FINE Cartridges” on page 47.
z Make sure that the orange protective tape is removed from the bottom of a FINE Cartridge.
z If the error message is displayed on the LCD, see “An Error Message Is Displayed on the LCD” on

page 57.

z Increase the Print Quality setting in the printer driver settings.

See “Print Results Not Satisfactory” on page 61.

Step 1

See “Printing the Nozzle Check Pattern” on page 39.

If lines are missing or if white streaks appear

After cleaning the Print

Head, print and examine

the nozzle check pattern.

Step 2

See “Print Head Cleaning” on page 42.

If the problem is not resolved after performing

Print Head Cleaning twice

Step 3

See “Print Head Deep Cleaning” on page 43.

If the problem is not resolved after performing Print

Head Deep Cleaning twice

Step 4

See “Replacing a FINE Cartridge” on page 46.

Note

If the straight line is misaligned or the Print Head position is misaligned, align the Print Head position.
See “Aligning the Print Head” on page 44.

38 Routine Maintenance

Printing the Nozzle Check Pattern

Print the nozzle check pattern to determine whether the ink ejects properly from the print head
nozzles.

1 Make sure that the machine is turned on, then load a sheet of A4 or Letter-sized

plain paper in the Rear Tray.

2 Open the Paper Output Tray, then open the Output Tray Extension.

Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Inside” in “Main Components” of the User’s Guide on-screen manual.

3 Print the nozzle check pattern.

(1) Press the Menu button.
(2) Use the [ or ] button to select Maintenance/settings, then press the OK button.

The Maintenance/settings screen is displayed.

(3) Use the [ or ] button to select Maintenance, then press the OK button.

The Maintenance screen is displayed.

(4) Use the { or } button to select Nozzle check, then press the OK button.

The pattern print confirmation screen is displayed.

(5) Use the { or } button to select Yes, then press the OK button.

The nozzle check pattern is printed, and the pattern confirmation screens are displayed
alternately.

4 Examine the pattern and take the appropriate action.

See “Examining the Nozzle Check Pattern” on page 40.

39Routine Maintenance

Examining the Nozzle Check Pattern

Examine the nozzle check pattern, and perform cleaning if necessary.

Note

The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the FINE
Cartridge if the remaining amount of ink is insufficient.
See “Replacing a FINE Cartridge” on page 46.

1 Check the nozzle check pattern you printed.

(1)

(2)

(1) Check if lines in this pattern are missing.

(A) (B)

(A) Good
(B) Lines are missing

(2) Check if there are white streaks in this pattern.

(A) (B)
(A) Good
(B) White streaks present

2 The confirmation screens for white streaks and missing lines are displayed

alternately. Select the pattern that is closer to the nozzle check pattern that you
printed.

z If There Are No Missing Lines and No White Streaks

(1) Select All A and press the OK button.

The LCD returns to the Maintenance screen.

40 Routine Maintenance

z If Lines Are Missing or White Streaks Are Present

(1) Select Also B and press the OK button.

The cleaning confirmation screen is displayed.

(2) Select Yes and press the OK button to start Print Head Cleaning.

See “Print Head Cleaning” on page 42.

41Routine Maintenance

Print Head Cleaning

Clean the Print Head if lines are missing or if white streaks appear in the printed nozzle check
pattern. Cleaning unclogs the nozzles and restores the print head condition. Note that cleaning the
Print Head causes used ink to be absorbed in the ink absorber. Cleaning the Print Head consumes
ink, so perform Print Head Cleaning only when necessary.

1 Make sure that the machine is turned on, then load a sheet of A4 or Letter-sized

plain paper in the Rear Tray.

2 Open the Paper Output Tray, then open the Output Tray Extension.

Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Inside” in “Main Components” of the User’s Guide on-screen manual.

3 Start Print Head Cleaning.

(1) Press the Menu button.
(2) Use the [ or ] button to select Maintenance/settings, then press the OK button.

The Maintenance/settings screen is displayed.

(3) Use the [ or ] button to select Maintenance, then press the OK button.

The Maintenance screen is displayed.

(4) Use the { or } button to select Cleaning, then press the OK button.

The confirmation screen is displayed.

(5) Use the { or } button to select Yes, then press the OK button.

Print Head Cleaning starts.
Do not perform any other operations until Print Head Cleaning finishes. This takes about

one minute.
The pattern print confirmation screen is displayed.

(6) Use the { or } button to select Yes, then press the OK button.

The nozzle check pattern is printed.

4 Check the print head condition with the printed nozzle check pattern, and take

appropriate action.

See “Examining the Nozzle Check Pattern” on page 40.

Note

If the problem is not resolved after performing Print Head Cleaning twice, try Print Head Deep
Cleaning. See

42 Routine Maintenance

“Print Head Deep Cleaning” on page 43.

Print Head Deep Cleaning

If print quality does not improve by standard Print Head Cleaning, try Print Head Deep Cleaning,
which is a more powerful process. Note that cleaning the Print Head causes used ink to be absorbed
in the ink absorber. Print Head Deep Cleaning consumes more ink than standard Print Head
Cleaning, so perform this procedure only when necessary.

1 Make sure that the machine is turned on, then load a sheet of A4 or Letter-sized

plain paper in the Rear Tray.

2 Open the Paper Output Tray, then open the Output Tray Extension.

Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Inside” in “Main Components” of the User’s Guide on-screen manual.

3 Start Print Head Deep Cleaning.

(1) Press the Menu button.
(2) Use the [ or ] button to select Maintenance/settings, then press the OK button.

The Maintenance/settings screen is displayed.

(3) Use the [ or ] button to select Maintenance, then press the OK button.

The Maintenance screen is displayed.

(4) Use the { or } button to select Deep cleaning, then press the OK button.

The confirmation screen is displayed.

(5) Use the { or } button to select Yes, then press the OK button.

Print Head Deep Cleaning starts.
Do not perform any other operations until Print Head Deep Cleaning finishes. This takes

about one minute.

4 Confirm the condition of the Print Head.

(1) Print the nozzle check pattern to check the print head condition.

See “Printing the Nozzle Check Pattern” on page 39.

(2) If the problem is not resolved, perform Print Head Deep Cleaning again.

(3) If this does not solve the problem, a FINE Cartridge may have run out of ink. Replace it

with a new one. See “Replacing a FINE Cartridge” on page 46.

43Routine Maintenance

Aligning the Print Head

If ruled lines are printed misaligned or print results are otherwise unsatisfactory, adjust the print head
position.

1 Make sure that the machine is turned on, then load two sheets of A4 or Letter-sized

plain paper in the Rear Tray.

2 Open the Paper Output Tray, then open the Output Tray Extension.

Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Inside” in “Main Components” of the User’s Guide on-screen manual.

3 Print the print head alignment pattern.

(1) Press the Menu button.
(2) Use the [ or ] button to select Maintenance/settings, then press the OK button.

The Maintenance/settings screen is displayed.

(3) Use the [ or ] button to select Maintenance, then press the OK button.

The Maintenance screen is displayed.

(4) Use the { or } button to select Manual head align, then press the OK button.

The confirmation screen is displayed.

Note

If you select Head alignment print, the machine exits the process after printing the current
adjustment values.

(5) Use the { or } button to select Yes, then press the OK button.

The print head alignment pattern is printed.

(6) When “Did the patterns print correctly?” is displayed, confirm that the pattern is printed

correctly, use the { or } button to select Yes, then press the OK button.
The input screen for the head position adjustment values is displayed.

44 Routine Maintenance

4 Adjust the print head position.

(1) Check the printed patterns and use the [ or ]

button to input the number of the pattern in
column A that has the least noticeable streaks.

Note

If it is difficult to pick the best pattern, pick the
setting that produces the least noticeable white
streaks.

(A) (B)

(C) (D)

(A) Less noticeable vertical white streaks
(B) More noticeable vertical white streaks
(C) Less noticeable horizontal white streaks
(D) More noticeable horizontal white streaks

(2) Repeat the procedure until you finish inputting

the pattern number for column L, then press
the OK button.

(3) Confirm the displayed message and press

the OK button.
The second pattern is printed.

(4) Check the printed patterns and use the [ or

] button to select the number of the pattern in

column M that has the least noticeable streaks.

(5) Repeat the procedure until you finish inputting

the pattern number for column R, then press
the OK button.

45Routine Maintenance

Replacing a FINE Cartridge

This section explains the way to confirm the ink status and the procedure to replace FINE
Cartridges.

When ink runs out or other errors occur, an error message is displayed on the LCD to inform you of
the error. See “An Error Message Is Displayed on the LCD” on page 57 and confirm how to handle it.

When printing from your computer, error messages appear on your computer screen as well.

Note

z If there is no improvement with the quality of printing following such maintenance as Print Head

Cleaning, a FINE Cartridge is probably empty. When ink runs out, replace the FINE Cartridge.
The machine cannot print if the wrong type of FINE Cartridge is used.

z For information on compatible FINE Cartridges, see the back cover of this guide.

 Getting the Ink Status Information

Note

The ink level detector is mounted on the machine to detect the remaining ink level. The machine
considers as ink is full when a new FINE Cartridge is installed, and then starts to detect a
remaining ink level. If you install a used FINE Cartridge, the indicated ink level of it may not be
correct. In such case, refer to the ink level information only as a guide.

You can check the current ink level by pressing the COPY button, the SCAN button, or the
MEMORY CARD button. The LCD will display the ink level for a few seconds.

(A)

(A) Indicates the remaining ink volume.

z When ink is low

Ink is low. You can continue printing for a while, but we
recommend you to have a new FINE Cartridge available.

z When ink has run out

An error message may appear on the LCD while printing.

Ink has run out. See “The ink has run out. Replace the ink
cartridge. U163” in “An Error Message Is Displayed on the LCD”
on page 57 and take appropriate action.

Note

You can also confirm the ink level on the LCD that is displayed while printing is being performed.

46 Routine Maintenance

 Replacing FINE Cartridges

When FINE Cartridges run out of ink, replace them using the following steps.

Important

Handling FINE Cartridges

z Do not touch the electrical contacts or Print Head Nozzles on a FINE Cartridge. The machine

may not print out properly if you touch it.

(A)

(B)

(A) Electrical Contacts
(B) Print Head Nozzles

z To maintain optimal printing quality, we recommend the use of specified Canon brand FINE

Cartridges.
Refilling ink is not recommended.

z Once you remove a FINE Cartridge, replace it immediately. Do not leave the machine with FINE

Cartridges removed.

z Replace empty cartridges with new ones. If you insert FINE Cartridges that has been removed

once, the machine may not print out properly due to some reasons such as clogging of the
nozzles.
Furthermore, with such cartridges, the Low Ink Warning may not be displayed properly.

z Once a FINE Cartridge has been installed, do not remove it from the machine and leave it out in

the open. This will cause the FINE Cartridge to dry out, and the machine may not operate
properly when it is reinstalled. To maintain optimal printing quality, use a FINE Cartridge within
six months of first use.

Note

z If a FINE Cartridge runs out of ink, you can print with either Color or Black FINE Cartridge, in

whichever ink remains, only for a while. However the print quality may be reduced compared to
when printing with both cartridges. Canon recommends to use new FINE cartridges in order to
obtain optimum qualities.

Even when printing with one ink only, print with leaving the empty FINE Cartridge installed. If
either of the Color FINE Cartridge or Black FINE Cartridge is not installed, an error occurs and
the machine cannot print.

For information on how to configure this setting, refer to the PC Printing Guide on-screen
manual.

z Color ink may be consumed even when printing a black-and-white document or when black-and

white printing is specified.
Color ink is also consumed in Print Head Cleaning and Print Head Deep Cleaning, which may
be necessary to maintain the machine’s performance.

47Routine Maintenance

1 Open the Paper Output Tray.

2 Make sure that the machine is turned on, lift

the Scanning Unit (Printer Cover), then pull
the Scanning Unit Support (A) down into
place.

The FINE Cartridge Holder moves to the left.

Caution

z Do not hold the FINE Cartridge Holder to stop or

move it.

z Do not touch the metallic parts inside the machine.

Important

If the Scanning Unit (Printer Cover) is left open for
more than 10 minutes, the FINE Cartridge Holder
moves to the right. Close and reopen the Scanning
Unit (Printer Cover) to return the holder to the left.

3 Remove the empty FINE Cartridge.

(1) Push down the FINE Cartridge.

(2) Remove the FINE Cartridge.

Important

z Handle FINE Cartridges carefully to avoid

staining clothing or the surrounding area.

z Discard empty FINE Cartridges according

to the local laws and regulations regarding
disposal of consumables.

(A)

(1)

48 Routine Maintenance

(2)

4 Prepare the replacement FINE cartridge.

(1) Unpack a new FINE Cartridge and remove the

orange protective tape (A) gently.

Important

z Handle FINE Cartridges carefully to avoid staining

your clothes or surrounding work area.

z Do not reattach the protective tape once you have

removed it. Discard it according to the local laws
and regulations regarding disposal of consumables.

z Do not touch the electrical contacts or Print Head

Nozzles on a FINE Cartridge. The machine may not
print out properly if you touch it.

z Be careful not to stain your clothes and hands with

ink on the removed protective tape.

5 Install the FINE Cartridge.

(1) Insert a new FINE Cartridge all the

way into the appropriate slot.
The Black FINE Cartridge should be
installed into the left slot ( ) and the
Color FINE Cartridge should be into
the right slot ( ).

C

B

(1)

(A)

B

C

(2) Push up the FINE Cartridge until it

clicks into place.

Important

The machine cannot be used unless both
the FINE Cartridges are installed.

(2)

49Routine Maintenance

6 Lift the Scanning Unit (Printer Cover) slightly to set the Scanning Unit Support back

to its original position, and then gently close the Scanning Unit (Printer Cover).

Caution

Be sure to hold the Scanning Unit (Printer Cover) firmly, and be careful not to get your fingers
caught.

Note

z If the error message is still displayed after the Scanning Unit (Printer Cover) is closed, see “An

Error Message Is Displayed on the LCD” on page 57.

z When you start printing after replacing the FINE Cartridge, Print Head Cleaning is performed

automatically. Do not perform any other operations until Print Head Cleaning finishes.

z If the straight line is misaligned or the Print Head position is misaligned, align the Print Head

position.
See “Aligning the Print Head” on page 44.

50 Routine Maintenance

Keeping the Best Printing Results

To avoid drying of the Print Head and clogging of the nozzles, note the following.

Note

z Ink may blur depending on the paper in the following cases:

– Printed area is traced with a highlight pen or paint-stick, or
– Printed area is stained with water or sweat.

z If the print head nozzles get clogged, printouts will become faint or particular colors will not be printed

properly. For details, see “When Printing Becomes Faint or Colors Are Incorrect” on page 38.

 When You Turn Off the Machine

Follow the procedure below to turn off the machine.

(1) Press the ON/OFF button to turn off the machine.

(2) Confirm that the Power lamp has gone out.

This takes a few seconds or as long as around 30 seconds.

(3) Unplug the power cord from the wall outlet.

If you are using a power outlet strip, you can switch it off instead.

When you press the ON/OFF button to turn off the machine, the machine automatically puts a
protective cap on the Print Head to prevent the ink from drying. If you remove the power cord or
switch off the power outlet strip before the Power lamp goes out, this capping will not be done
properly, causing the Print Head to dry and clog.

 When You Are Not Using the Machine for a Long Time

When you are not using the machine for a long time, print or copy in both black & white and in
color, or perform Print Head Cleaning, about once a month to prevent degradation of the Print
Head.

Numerous nozzles are installed in the Print Head for high-precision printing. Just as the
uncapped tip of a ballpoint pen or marker becomes dry and unusable if it is not used for a long
period of time, the print head nozzles become blocked by dried ink. Periodically printing or
cleaning the Print Head can prevent this blockage.

51Routine Maintenance

Cleaning Your Machine

This section describes the cleaning procedure that is needed to maintain your machine.

Caution

z Do not use tissue paper, paper towels, or similar materials for cleaning. Paper tissue powders or fine

threads may remain inside the machine and cause problems such as a blocked Print Head and poor
printing results. Use a soft cloth to avoid scratching the components.

z Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean

the machine, as this may cause a malfunction or damage the machine’s surface.

 Cleaning the Exterior of the Machine

Caution

Be sure to turn off the power and disconnect the power cord before cleaning the machine.

Important

z When cleaning the exterior of the machine, do not use tissue paper, rough-textured cloth, or

similar materials, as this may scratch the surface.

z Never use neutral detergent or volatile liquids such as thinners, benzene, acetone, or any other

chemical cleaner, as this may damage the surface.

Be sure to use a soft cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface
with it gently. Smooth out wrinkles on the cloth if necessary before cleaning.

 Cleaning the Platen Glass and Document Cover

Caution

Be sure to turn off the power and disconnect the power cord before cleaning the machine.

Important

The inner side of the Document Cover (white sheet) (B) is easily damaged, so wipe it gently.

With a clean, soft, lint-free cloth, wipe the Platen Glass (A) and the inner side of the Document
Cover (white sheet) (B) gently. Make sure not to leave any residue, especially on the Platen
Glass.

(B)

(A)

52 Routine Maintenance

 Cleaning the Paper Feed Roller (Roller cleaning)

Clean the paper feed roller if paper is not fed properly. Cleaning the paper feed roller will wear
the roller, so perform this only when necessary.

1 Make sure that the machine is turned on, and then remove any paper from the

Rear Tray.

2 Clean the paper feed roller.

(1) Press the Menu button.
(2) Use the [ or ] button to select Maintenance/settings, then press the OK button.

The Maintenance/settings screen is displayed.

(3) Use the [ or ] button to select Maintenance, then press the OK button.

The Maintenance screen is displayed.

(4) Use the { or } button to select Roller cleaning, then press the OK button.

The confirmation screen is displayed.

(5) Use the { or } button to select Yes, then press the OK button.

The Paper Feed Roller will rotate as it is cleaned.

3 Repeat step 2 twice.

4 Open the Paper Output Tray, then open the Output Tray Extension.

5 Make sure that the paper feed roller stops rotating, then load three or more sheets

of A4 or Letter-sized plain paper in portrait orientation in the Rear Tray.

Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Inside” in “Main Components” of the User’s Guide on-screen manual.

6 Repeat step 2 three times.

The paper cleans the paper feed roller as it feeds through the machine.

If the problem is not resolved, wipe the paper feed roller (A) located on the right side inside the
Rear Tray with a moistened cotton swab or the like. Rotate the roller (A) manually as you clean
it. Do not touch the roller with your fingers; rotate it with the cotton swab. If this does not solve
the problem, contact your Canon service representative.

(A)

53Routine Maintenance

 Cleaning the Inside of the Machine (Bottom plate cleaning)

This section describes how to clean the inside of the machine. If the inside of the machine
becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly.

Important

Do not perform any other operation while the bottom plate is being cleaned.

1 Make sure that the machine is turned on, then remove any paper from the Rear

Tray.

2 Open the Paper Output Tray, then open the Output Tray Extension.

3 Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then

unfold the paper.

4 Load this and only this sheet of paper in the

Rear Tray with the open side to the front.

Set the Paper Thickness Lever to the left. For
details on the Paper Thickness Lever, refer to
“Inside” in “Main Components” of the User’s Guide
on-screen manual.

5 Perform bottom plate cleaning.

(1) Press the Menu button.
(2) Use the [ or ] button to select Maintenance/

settings, then press the OK button.

The Maintenance/settings screen is
displayed.

(3) Use the [ or ] button to select Maintenance,

then press the OK button.
The Maintenance screen is displayed.

(4) Use the { or } button to select Bottom plate cleaning, then press the OK button.

The confirmation screen is displayed.

(5) Use the { or } button to select Yes, then press the OK button.

The paper cleans the inside of the machine as it feeds through the machine.

Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate
Cleaning again.

If the problem is not resolved after performing cleaning again, the protrusions inside the machine
may be stained. Clean them according to instructions. See

Machine” on page 55

.

Note

When performing Bottom Plate Cleaning again, make sure to use a new piece of paper.

(A) Load the paper after unfolding it.

“Cleaning the Protrusions Inside the

(A)

54 Routine Maintenance

 Cleaning the Protrusions Inside the Machine

If protrusions inside the machine are stained, wipe off any ink from the protrusions using a cotton
swab or the like.

Caution

Be sure to turn off the power and disconnect the power cord before cleaning the machine.

55Routine Maintenance

Troubleshooting

This section describes troubleshooting tips for problems you may encounter when using the
machine.

Note

This section mainly describes the methods of machine operation for troubleshooting. To handle problems
using your computer, refer to “Troubleshooting” in the User’s Guide on-screen manual. For details on how
to view the on-screen manuals, see “Reading the On-screen Manuals” on page 74.

z “An Error Message Is Displayed on the LCD” on page 57

z “LCD Cannot Be Seen At All” on page 58

z “An Unintended Language Is Displayed on the LCD” on page 58

z “Cannot Install the MP Drivers” on page 59

z “Cannot Connect to Computer Properly” on page 60

z “Print Results Not Satisfactory” on page 61

z “The Print Result Not Satisfactory When Copying” on page 65

z “Printing Does Not Start” on page 65

z “Paper Does Not Feed Properly” on page 66

z “Paper Jams” on page 67

z “Error Message Appears on the Computer Screen” on page 68

z “Error Message Appears on a PictBridge Compliant Device” on page 70

z “Cannot Print Properly via Bluetooth Communication” on page 71

z “Cannot Print Properly from a Photo Index Sheet” on page 71

z “Cannot Remove a Memory Card” on page 71

z “Scanning Problems” on page 72

If an Error Occurs When the Machine Is Connected to a Computer

When an error occurs in printing such as the machine is out of paper or paper is jammed, a
troubleshooting message is displayed automatically. Take the appropriate action described in the
message.

The message may vary depending on the version of your Windows operating system.

56 Troubleshooting

An Error Message Is Displayed on the LCD

If an error message is displayed on the LCD, take the corresponding action described below.

Message Action

The following ink cartridge cannot be
recognized.

U051/U052/U053/U059

One or more ink cartridges are not
installed in place.

U075

Some ink cartridges are not installed in
place.

U076

The following ink cartridge cannot be
recognized.

U140

The following ink cartridge cannot be
recognized.

U150

The ink may have run out. Replacing
the ink tank is recommended.

U162

The ink has run out. Replace the ink
cartridge.

U163

There is no photo data.

The FINE Cartridge may not be installed properly, or the Cartridge may not be
compatible with this machine. Open the Scanning Unit (Printer Cover) and
install the appropriate FINE Cartridge.

If the error is not resolved, the FINE Cartridge may be damaged. Contact your
Canon Service representative.

Make sure that each FINE Cartridge is installed in the correct position.

See “Replacing a FINE Cartridge” on page 46.

The FINE Cartridge may not be compatible with this machine. Install the
appropriate FINE Cartridge. See “Replacing a FINE Cartridge” on page 46.

The FINE Cartridge may not be installed properly.

Open the Scanning Unit (Printer Cover) and install the FINE Cartridge properly.

If the error is not resolved, the FINE Cartridge may be damaged. Contact your
Canon Service representative.

Ink may have run out.

The function for detecting the remaining ink level will be disabled since the ink
level cannot be correctly detected.

If you want to continue printing without this function, press the Stop/Reset
button for at least 5 seconds.

Canon recommends to use new genuine Canon cartridges in order to obtain
optimum qualities.

Please be advised that Canon shall not be liable for any malfunction or trouble
caused by continuation of printing under the ink out condition.

Note

If the function for detecting the remaining ink level is disabled, the ink cartridge
in grey is displayed in the remaining ink volume screen on the LCD. See
“Getting the Ink Status Information” on page 46.

Ink has run out.

Replace the ink cartridge and close the Scanning Unit (Printer Cover).

If printing is in progress and you want to continue printing, press the Stop/Reset
button for at least 5 seconds with the ink cartridge installed. Then printing can
continue under the ink out condition.

The function for detecting the remaining ink level will be disabled.

Replace the empty ink cartridge immediately after the printing. The resulting
print quality is not satisfactory, if printing is continued under the ink out
condition.

Note

If the function for detecting the remaining ink level is disabled, the ink cartridge
in grey is displayed in the remaining ink volume screen on the LCD. See
“Getting the Ink Status Information” on page 46.

z There are no image data saved on the memory card that can be read by this

machine.

z The machine may not recognize the file if the file name or the folder path

contains certain characters. Use only alphanumeric characters.

z Photo data edited or processed on a computer must be printed from the

computer.

57Troubleshooting

Message Action

The ink absorber is almost full. Press
[OK] to continue printing. Contact the
service center.

Incompatible device detected.

Remove the device.

An unsupported USB hub is connected.

Remove the hub.

****

Error code

The machine has a built-in ink absorber to hold the ink used during Print Head
Cleaning, for example.

This error message indicates that the ink absorber is nearly full.

Press the OK button to cancel the error so you can continue printing.

However, because printing is disabled once the ink absorber becomes
completely full and until the ink absorber is replaced, you are recommended to
contact your Canon service representative as early as possible. (You will need
to replace a particular part of the machine.)

z A communication time out occurs if an operation takes too long or if it takes

too much time to send data. This may cancel printing. In such cases,
disconnect and reconnect the USB cable.

When printing from a PictBridge compliant device, depending on the model
or brand of your device, you may have to select a PictBridge compliant print
mode on the device before connecting it to the machine. You may also have
to turn on your device or select Play mode manually after connecting the
device to the machine. Perform necessary operations before connecting your
device referring to its instruction manual.

If the error is still not resolved, check if you can print another photograph.

z Check your device connected to the machine. Only PictBridge compliant

devices or the optional Bluetooth Unit BU-20 can be connected to the
machine for direct printing.

If a PictBridge compliant device is connected via a USB hub, remove the hub
and connect it directly to the machine.

z Make sure that the protective material is removed from the FINE Cartridge

Holder, then turn the machine off and back on again. If the problem is not
resolved, contact your Canon Service representative.

z Turn off the machine, and unplug the power cord of the machine from the

power supply. After a while, plug the power cord of the machine back in, and
then turn on the machine. If the same error occurs, contact your Canon
service representative.

LCD Cannot Be Seen At All

Cause Action

The machine is not powered on or the
LCD is in the screen-saver mode.

z If the Power lamp is off

The machine is not powered on. Connect the power cord and press the ON/
OFF button. The machine will power on and the LCD will display a message.

z If the Power lamp is lit

The LCD may be in the screen-saver mode. On the Operation Panel, press a
button other than the ON/OFF button.

An Unintended Language Is Displayed on the LCD

Cause Action

The language you want to be displayed
is not selected.

58 Troubleshooting

Select the language you want to be displayed according to the following
procedure.

(1)Press the COPY button. Wait for about 5 seconds, and then press the Menu

button.

(2)Press the ] button twice to select , then press the OK button.

(3)Press the ] button once to select , then press the OK button.

(4)Press the } button three times, then press the OK button.

If the Bluetooth Unit is connected, press the } button five times, then press
the OK button.

(5)Use the { or } button to select the language for the LCD, then press the

OK button.

Cannot Install the MP Drivers

Cause Action

If you were unable to proceed beyond the Printer Connection screen, follow

Unable to proceed beyond the Printer
Connection screen.

Installation does not start automatically
when the Setup CD-ROM is inserted
into your computer’s disc drive.

the procedure below to reinstall the MP Drivers.

(1)Click Cancel on the Printer Connection screen.

(2)Click Start Over on the Installation Failure screen.

(3)Click Back on the screen that appears next.

(4)Click Exit on the PIXMA XXX screen (where “XXX” is your machine’s name),

then remove the CD-ROM.

(5)Turn the machine off.

(6)Restart your computer.

(7)Make sure you have no application software running, including anti-virus

software.

(8)Follow the procedure described in your setup sheet to reinstall the MP

Drivers.

(1)Click Start then Computer.

In Windows XP, Click Start then My Computer.

In Windows 2000, double-click the My Computer icon on the desktop.

(2)Double-click the CD-ROM icon on the displayed window.

Note

To use the Run command to start the setup program, specify your disc drive and
then the name of the setup program, MSETUP4.EXE. The drive letter of the disc
drive depends on your computer.

Installation procedure not followed
correctly.

Double-click the CD-ROM icon on your desktop to start installation.

If the CD-ROM icon is not displayed, restart your computer.

If the CD-ROM icon is still not displayed, try different disks and see if they are
displayed. If other disks are displayed, there is a problem with the Setup CD-
ROM. Contact your Canon service representative.

Follow the procedure described in your setup sheet for proper installation.

If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart
your computer, and then reinstall the MP Drivers. Refer to the PC Printing Guide
on-screen manual.

Note

If the installer was forced to be terminated due to a Windows error, the system
may be in an unstable condition and you may not be able to install the MP
Drivers. Restart your computer before reinstalling.

59Troubleshooting

Cannot Connect to Computer Properly

 Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work

Cause Action

Your system environment is not fully
compatible with USB 2.0 Hi-Speed.

 “This device can perform faster” Message Is Displayed

If your system environment is not fully compatible with USB 2.0 Hi-Speed, the
machine will operate at a lower speed provided under USB 1.1. In this case, the
machine operates properly but printing speed may slow down due to
communication speed.

Check the following to ensure that your system environment supports USB 2.0
Hi-Speed connection.

z The USB port on your computer supports USB 2.0 Hi-Speed connection.

z The USB cable, and the USB hub if you are using one, support USB 2.0 Hi-

Speed connection.

Be sure to use a certified USB 2.0 Hi-Speed cable. We recommend the cable
to be no longer than around 10 feet / 3 meters.

z The operating system of your computer supports USB 2.0 Hi-Speed

connection.

Obtain and install the latest update for your computer.

z The USB 2.0 Hi-Speed driver operates properly.

Obtain the latest version of the USB 2.0 Hi-Speed driver compatible with your
hardware and install it on your computer.

Important

For details on USB 2.0 Hi-Speed of your system environment, contact the
manufacturer of your computer, USB cable, or USB hub.

Cause Action

Your system environment is not fully
compatible with USB 2.0 Hi-Speed.

60 Troubleshooting

Your system environment is not compatible with USB 2.0.

See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work”
above.

Print Results Not Satisfactory

If the print result is not satisfactory such as white streaks, misaligned lines, and uneven colors,
confirm the paper and print quality settings first.

z Check 1: Do the page size and media type settings match the size and

type of the loaded paper?

When these settings are incorrect, you cannot obtain a proper print result. If you are printing a
photograph or an illustration, incorrect paper type setting may reduce the quality of printout color.
Also, if you print with an incorrect paper type setting, the printed surface may be scratched. In
borderless printing, uneven coloring may occur depending on the combination of the paper type
setting and the loaded paper.

z Check 2: Did you set the print quality setting appropriately?

Select a print quality option suitable to the paper and image for printing. If you notice blurs or
uneven colors, increase the print quality setting and try printing again.

* When printing from a PictBridge compliant device, set the print quality setting by using the

Operation Panel on the machine. You cannot make this setting from a PictBridge compliant
device.

* You cannot change the print quality setting when printing from a wireless communication

device.

The method to confirm the paper and print quality settings differs depending on what you do with
your machine.

To copy or to print from your
memory card by operating the
machine

To print from a PictBridge
compliant device

To print from a wireless
communication device

To print from a computer Confirm by using the printer driver.

Confirm by using the Operation Panel on the machine. See the
pages where each printing mode is explained in this manual.

Confirm by using your PictBridge compliant device or the
Operation Panel on the machine. See “Printing Photographs
Directly from a Compliant Device” on page 32.

Confirm by using the Operation Panel on the machine. Refer to
“Printing Photographs from a Wireless Communication Device” in
the User's Guide on-screen manual.

Refer to the PC Printing Guide on-screen manual.

z Check 3: If the problem is not resolved, there may be other causes.

See also the sections below.

z “Colors Are Unclear” on page 62

z “Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned”

on page 62

z “White Streaks” on page 63

z “Printed Paper Curls or Has Ink Blots” on page 63

z “Printed Surface Is Scratched/Paper Is Smudged” on page 63

z “Colors Are Uneven or Streaked” on page 65

61Troubleshooting

 Colors Are Unclear

Cause Action

Color correction is not enabled. When printing photographs or other graphics, enabling color correction may

improve color.

When performing direct printing, select Vivid photo ON in the print settings for
the memory card mode.

When printing from your computer, refer to “Print Results Not Satisfactory” in the
User’s Guide on-screen manual.

 Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight

Lines Are Misaligned

Cause Action

FINE Cartridge is not installed properly
/ There is no ink left.

Remove the FINE Cartridge, then reinstall it.

Small dusts may be stuck between the contact points. In this case, the print
result may be improved by reinstalling the FINE Cartridge.

Also, check that the protective tape (A) is removed.

(A)

Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 38 and

The media is loaded with the wrong
side facing upwards.

perform any necessary maintenance operation.

Many types of paper are made to be printed on only a particular side of the
paper.

Printing on the wrong side may cause unclear prints or prints with reduced
quality.

For detailed information on the printable side, refer to the instruction manuals
supplied with the paper.

62 Troubleshooting

Cause Action

Inappropriate Paper Thickness Lever
setting.

Print Head is misaligned. If you did not align the Print Head after installation, straight lines may be printed

Adjust the position of the Paper Thickness Lever according to the type of paper
you are printing on.

See “Paper Handling” on page 13.

Depending on the printing content, the printing surface may become scratched
even for the types of paper to set the lever to the left. In this case, set the Paper
Thickness Lever to the right.

* Reset the Paper Thickness Lever to the left when you finish printing. If the
lever is not set back to the left, the inside of the machine is more likely to get
dirty due to the wider clearance between the print head and the loaded paper. It
may also reduce print quality.

misaligned. Make sure to align the Print Head after you install it.

See “Aligning the Print Head” on page 44 to perform Print Head Alignment using
the Operation Panel.

 White Streaks

Cause Action

Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 38 and

perform any necessary maintenance operation.

 Printed Paper Curls or Has Ink Blots

Cause Action

Paper is too thin. When printing data with high color saturation such as photographs or images in

deep color, we recommend using Photo Paper Pro or other Canon specialty
paper. See “Media Types You Cannot Use” on page 14.

 Printed Surface Is Scratched/Paper Is Smudged

Cause Action

Paper Feed Roller is dirty. Clean the Paper Feed Rollers. Cleaning the Paper Feed Rollers will wear the

Inside of the machine is dirty. When performing duplex printing, if the specified page size does not match the

Printing on inappropriate type of paper.

rollers, so perform this procedure only when necessary.

For details on cleaning, see “Cleaning the Paper Feed Roller (Roller cleaning)”
on page 53.

actual size of paper loaded in the paper source, the inside will become stained
with ink, causing printed paper to become smudged.

Perform the Bottom Plate Cleaning to clean the inside of the machine.

For details on cleaning, see “Cleaning the Inside of the Machine (Bottom plate
cleaning)” on page 54.

Note

To prevent the inside of the machine from getting stained, set the page size
correctly.

z Check to see if the paper you are printing on is not too thick or curled.

See “Media Types You Cannot Use” on page 14.

z When performing Borderless Printing, print quality may be reduced at the top

and bottom edges of the paper. Make sure that the paper you are using is
suitable for Borderless Printing.

For details, refer to “Printing Area” in the User’s Guide on-screen manual.

63Troubleshooting

Cause Action

Inappropriate Paper Thickness Lever
setting.

Adjust the position of the Paper Thickness Lever according to the type of paper
you are printing on.

See “Paper Handling” on page 13.

Depending on the printing content, the printing surface may become scratched
even for the types of paper to set the lever to the left. In this case, set the Paper
Thickness Lever to the right.

* Reset the Paper Thickness Lever to the left when you finish printing. If the
lever is not set back to the left, the inside of the machine is more likely to get
dirty due to the wider clearance between the print head and the loaded paper. It
may also reduce print quality.

Note

If the corners or edges of the paper are smudged, try to print with the Paper
Thickness Lever set to the right.

Printing graphics with the intensity
setting set too high.

Printing beyond the recommended
printing area.

Paper is curled. For Plain Paper

Especially if you are using plain paper to print images with high intensity, the
paper may absorb too much ink and become wavy, causing paper abrasion.

When copying, refer to “Making Copies” in the User’s Guide on-screen manual
and reduce the Intensity setting. Then try printing again.

When printing from your computer, refer to “Print Results Not Satisfactory” in the
User’s Guide on-screen manual.

If you are printing beyond the recommended printing area of your printing paper,
the lower edge of the paper may become stained with ink.

Resize your original document in your application software.

For details on recommended printing area, refer to “Printing Area” in the User’s
Guide on-screen manual.

Turn the paper over and reload it to print on the other side.

Leaving the paper loaded in the Rear Tray for a long time may cause the paper
to curl. If this happens, load the paper with the other side facing up. It may
resolve the problem.

We recommend putting unused paper back into the package and keep them on
a level surface.

For Other Paper

If you are using paper with either any of the corners or the whole printing
surface curled, the paper may become dirty, not feed properly, or both. Use such
paper after correcting paper curl as follows.

(1)With the printing side (A) facing up, cover the paper with a fresh sheet of

plain paper to avoid staining or scratching the surface.

(2)Roll up the paper in a direction opposite to paper curl as seen below.

(1) (2)

64 Troubleshooting

(A)

(3)Check to see that the paper curl is within approximately 0.08 to 0.2 inches / 2

to 5 mm (B) in height.

(A)

(B)

We recommend printing curl-corrected paper one sheet at a time.

Note

Depending on the media type, the paper may be smudged or may not be fed
properly even if it is not curled.

In such case, follow the procedure described above in “For Other Paper” to curl
the paper before printing.

This may improve the print result.

 Colors Are Uneven or Streaked

Cause Action

Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 38 and

Print Head is misaligned. See “Aligning the Print Head” on page 44 to perform Print Head Alignment using

perform any necessary maintenance operations.

the Operation Panel.

The Print Result Not Satisfactory When Copying

Cause Action

The original document is not loaded
correctly.

The original document is not loaded
with the side to be copied faced down.

The original document is a printout
from this machine.

The Platen Glass or the inner side of
the Document Cover is dirty.

If these do not resolve the problem, also see “Print Results Not Satisfactory” on page 61.

Check that the original is loaded correctly on the Platen Glass.

See “Loading Original Documents” on page 9.

When loading the original on the Platen Glass, the side to be copied should be
faced down.

Print quality may be reduced if you copy a printout.

Instead of copying a printout, print the original directly either from the digital
camera, memory card, or your computer.

Clean the Platen Glass and the inner side of the Document Cover.

See “Cleaning the Platen Glass and Document Cover” on page 52.

Printing Does Not Start

Cause Action

Unnecessary print jobs are left in
queue. / Computer problems.

Restarting your computer may solve the problem.

If there are any unnecessary print jobs, follow the procedure below to delete
them.

(1)Open the printer properties dialog box.

Refer to “Opening the Printer Properties Dialog Box Directly from Control
Panel” in “Opening the Printer Properties Dialog Box (Windows)” of the
User’s Guide on-screen manual.

(2)Click the Maintenance tab and then View Printer Status.

The printer status monitor is displayed.

(3)Click Display Print Queue.

(4)Select Cancel All Documents on the Printer menu.

You may not be able to select this depending on the privileges of the
account.

(5)When the confirmation message is displayed, click Yes.

The print jobs are deleted.

(1)Click the printer icon in the Dock to display the list of print jobs in progress.

In Mac OS X v.10.2.8, click the printer icon in the Dock to start up the Print

Center and double-click the name of your machine in the Printer List.

(2)Select the print job to delete and click .

The print jobs are deleted.

65Troubleshooting

Cause Action

The machine is not ready. Check if the Power lamp is lit green.

If the Power lamp is off, turn the machine on.

While the Power lamp is flashing green, the machine is initializing. Wait until the

Power lamp stops flashing and remains lit green.

Note

When printing large data such as a photo or graphics, it may take longer to start
printing.

Paper Does Not Feed Properly

Cause Action

Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.

Paper Feed Rollers are dirty. Clean the Paper Feed Rollers. Cleaning the Paper Feed Rollers will wear the

Paper not loaded properly. Make sure of the following when you load paper in the machine.

Too much paper loaded. Make sure that the paper stack does not exceed the load limit.

Foreign object in the Rear Tray. Make sure that there are no foreign objects in the Rear Tray.

Envelopes not prepared nor loaded
properly.

See “Media Types You Cannot Use” on page 14.

rollers, so perform this procedure only when necessary.

For details on cleaning, see “Cleaning the Paper Feed Roller (Roller cleaning)”
on page 53.

z When loading two or more sheets of paper, align the edges of the sheets

before loading.

z Always load the paper in portrait orientation in the Rear Tray, regardless of

the printing orientation.

z Load the paper with the print side facing UP. Align the paper stack against

the right side of the Rear Tray and slide the Paper Guide so that it just
touches the left edge of the stack.

For details on loading paper, see “Loading Paper” on page 15.

However, proper feeding of paper may not be possible at this maximum capacity
depending on the type of paper or environmental conditions (either very high or
low temperature and humidity).

In such cases, reduce the sheets of paper you load at a time to around half.

For details on loading paper, see “Loading Paper” on page 15.

z When printing on envelopes, see “Loading Envelopes” on page 17, and

prepare the envelopes before printing.

Once you have prepared the envelopes, load them in the machine in portrait
orientation. If the envelopes are placed in landscape orientation, they will not
feed properly.

z Set the Paper Thickness Lever to the right.

66 Troubleshooting

Paper Jams

Cause Action

Paper jammed in the Paper Output Slot
or the Rear Tray.

Landscape credit card-sized paper
jammed inside the machine.

Remove the paper following the procedure below.

(1)Slowly pull the paper out, either from the Rear Tray or from the Paper Output

Slot, whichever is easier.

z If the paper tears and a piece remains inside the machine, turn the machine

off, open the Scanning Unit (Printer Cover) and remove it.

Be careful not to touch the components inside the machine.

After removing all paper, close the Scanning Unit (Printer Cover), and turn it
back on.

z If you cannot pull the paper out, turn the machine off and turn it back on. The

paper will be ejected automatically.

(2)Reload the paper in the machine, and press the OK button on the machine.

If you turned off the machine in step (1), all print jobs in queue are canceled.
Reprint if necessary.

Note

z For details on how to load paper, see “Loading Printing Paper” on page 12.

z When reloading the paper in the machine, see “Paper Does Not Feed

Properly” on page 66 to confirm that you are using the correct paper and are
loading it into the machine correctly.

If you cannot remove the paper or the paper tears inside the machine, or if the
paper jam error continues after removing the paper, contact your Canon Service
representative.

Do not load credit card-sized paper in landscape orientation.

Slowly pull out the paper from the Rear Tray and remove it.

If you cannot remove the jammed paper or the paper jam error continues after
removing the paper, contact your Canon Service representative.

67Troubleshooting

Error Message Appears on the Computer Screen

 Writing Error/Output Error/Communication Error

Cause Action

The machine is not ready. Confirm that the Power lamp is lit green.

Printer port setting does not match the
computer’s interface connecting the
machine.

The machine is not connected properly. Make sure that the USB cable is securely plugged in to the machine and the

MP Drivers are not installed properly. The MP Drivers may not be installed properly. Uninstall them following the

If the Power lamp is off, turn the machine on.

While the Power lamp is flashing green, the machine is initializing. Wait until the
Power lamp stops flashing and remains lit green.

If the Alarm lamp is lit orange, an error may have occurred on the machine. For
details on how to resolve the error, see “An Error Message Is Displayed on the
LCD” on page 57.

Check the printer port settings.

* In the following instruction, “XXX” signifies your machine’s name.

(1)Log into a user account with the administrator privilege.

(2)Click Control Panel, then Printer under Hardware and Sound.

In Windows XP, click Control Panel, Printers and Other Hardware, then
Printers and Faxes.

In Windows 2000, click Control Panel then Printers.

(3)Right-click the Canon XXX Printer icon, then select Properties.

(4)Click the Ports tab to confirm the port settings.

Make sure that a port named USBnnn (where “n” is a number) with Canon
XXX Printer appearing in the Printer column is selected for Print to the
following port(s).

If the port setting is not correct, reinstall the MP Drivers or change the port
setting according to the interface you are using.

computer.

z If you are using a relay device such as a USB hub, disconnect it, connect the

machine directly to the computer, and try printing again. If printing starts
normally, there is a problem with the relay device.

Consult the reseller of the relay device for details.

z There could also be a problem with the USB cable. Replace the USB cable

and try printing again.

procedure described in the PC Printing Guide on-screen manual and reinstall
them following the procedure described in your setup sheet.

68 Troubleshooting

 Error No.: 300 Is Displayed

Cause Action

The machine is not ready. Confirm that the Power lamp is lit green.

The machine is not connected properly. Make sure that the USB cable is securely plugged in to the machine and the

Your machine is not selected in Printer
on the Print dialog box.

If the Power lamp is off, turn the machine on.

While the Power lamp is flashing green, the machine is initializing. Wait until the
Power lamp stops flashing and remains lit green.

If the Alarm lamp is lit orange, an error may have occurred on the machine. For
details on how to resolve the error, see “An Error Message Is Displayed on the
LCD” on page 57.

computer.

z If you are using a relay device such as a USB hub, disconnect it, connect the

machine directly to the computer, and try printing again. If printing starts
normally, there is a problem with the relay device.

Consult the reseller of the relay device for details.

z There could also be a problem with the USB cable. Replace the USB cable

and try printing again.

Select your machine’s name in Printer on the Print dialog box.

If your machine’s name does not appear in Printer, follow the procedure below
to check that the driver for your machine is installed to your computer.

(1)Select Print & Fax Preferences in Printer.

In Mac OS X v.10.2.8 or 10.3.x, select Edit Printer List in Printer.

(2)Check that your machine’s name is displayed in the list of printers and that

the check box is selected.

In Mac OS X v.10.2.8, check that your machine’s name is displayed in

Printer List.

(3)If your machine’s name is not displayed, click Add(+) to add the machine.

If you cannot add the machine, follow the procedure described in your setup
sheet to reinstall the MP Drivers.

 Error No.: 1700/1710 Is Displayed

Cause Action

The ink absorber is almost full. See “The ink absorber is almost full. Press [OK] to continue printing. Contact the

service center.” in “An Error Message Is Displayed on the LCD” on page 57.

 Error No.: 2001 Is Displayed

Cause Action

No response from connected digital
camera or video camcorder. /
Connected digital camera or video
camcorder is not compatible with this
machine.

See “The ink absorber is almost full. Press [OK] to continue printing. Contact the
service center.” in “An Error Message Is Displayed on the LCD” on page 57.

69Troubleshooting

 Error No.: 2002 Is Displayed

Cause Action

PictBridge compliant device is
connected via an unsupported USB
hub.

See “An unsupported USB hub is connected. Remove the hub.” in “An Error
Message Is Displayed on the LCD” on page 57.

Error Message Appears on a PictBridge Compliant Device

The following are the possible errors that may occur when printing directly from a PictBridge
compliant device and the countermeasures to clear them.

Note

z This section describes errors that are indicated on Canon-brand PictBridge compliant devices.

The error messages and operations may vary depending on the device you are using.
For errors on non-Canon PictBridge compliant devices, check the error message on the LCD and take

the appropriate action to clear the error. For details, see “An Error Message Is Displayed on the LCD”
on page 57.

z For the errors indicated on the PictBridge compliant device and their solution, also refer to the

instruction manual of the device. For other troubles on the device, contact the manufacturer.

Error Message

Action

On PictBridge

Compliant Device

“Printer in use” If the machine is printing from the computer or warming up, wait until the job

“No paper” Load paper in the Rear Tray, and select Continue* in the display on your

“Paper jam” Select Stop in the display on your PictBridge compliant device to stop printing.

“Printer cover open” Close the Scanning Unit (Printer Cover) on the machine.

“No print head” The FINE Cartridge is not installed or the Cartridge may not be compatible with

“Waste tank full”/

“Ink absorber full”

ends. When it is ready, the machine starts printing automatically.

When printing first after changing the media type, the message asking you to
confirm the position of the Paper Thickness Lever may appear on the LCD on
the machine. If this message is displayed, make sure that the Paper Thickness
Lever is set appropriate, then press the OK button on the machine.

PictBridge compliant device.

* To resume printing, you can also press the OK button on the machine instead
of selecting Continue on the camera.

Remove the jammed paper, load new paper, press the OK button on the
machine, and try printing again.

this machine.

For details on how to resolve the error, see “The following ink cartridge cannot
be recognized. U051/U052/U053/U059” in “An Error Message Is Displayed on
the LCD” on page 57.

The ink absorber is nearly full.

For details on how to resolve the error, see “The ink absorber is almost full.
Press [OK] to continue printing. Contact the service center.” in “An Error
Message Is Displayed on the LCD” on page 57.

70 Troubleshooting

Error Message

Action

On PictBridge

Compliant Device

“No ink”/

“Ink cassette error”

“Hardware Error” FINE Cartridge errors have occurred. Replace the FINE Cartridge. See

“Printer error” An error requiring servicing may have occurred. (Machine Power lamp flashes

z The FINE Cartridge has or may have run out of ink.

z The FINE Cartridge may not be installed properly or may not be compatible

with this machine.

Check the error message on the LCD and take the appropriate action to resolve
the error.

See “An Error Message Is Displayed on the LCD” on page 57.

“Replacing a FINE Cartridge” on page 46.

green and Alarm lamp flashes orange alternately.)

Disconnect the USB cable between the machine and the PictBridge compliant
device, turn off the machine, and unplug the power cord of the machine from the
power supply. After a while, plug the power cord of the machine back in, turn on
the machine, and then reconnect the PictBridge compliant device to the
machine.

If the same error occurs, contact your Canon Service representative.

Cannot Print Properly via Bluetooth Communication

 Printing Does Not Start

Cause Action

Printing was started immediately after
turning on the machine.

 Other Printing Troubles

Refer to the Bluetooth Guide on-screen manual.

Machine initialization lasts about 30 seconds. While the machine is initializing,
you cannot print through Bluetooth communication. Wait for about 30 seconds,
then retry printing.

Cannot Print Properly from a Photo Index Sheet

Cause Action

“Failed to scan Photo Index Sheet.”

is displayed.

z Make sure the Photo Index Sheet is set in the correct position and orientation

on the Platen Glass.

z Make sure the Platen Glass and the Photo Index Sheet are not dirty.

z Make sure all required circles on the Photo Index Sheet are filled in. If the

filled circles on the sheet are not marked dark enough, the machine may not
scan the settings.

See “Printing by Using the Photo Index Sheet” on page 28.

Cannot Remove a Memory Card

Cause Action

miniSD Card, microSD Card,
xD-Picture Card, MEMORY STICK
Duo, MEMORY STICK PRO Duo, or
RS-MMC is inserted into the machine
without attaching to the special adapter.

Contact your Canon service representative.

Important

Never attempt to remove a memory card using a thin stick or tweezers. Doing
so may damage the machine.

71Troubleshooting

Scanning Problems

 ScanGear Won’t Start

Cause Action

The scanner driver (ScanGear) is not
installed.

Follow the procedure described in your setup sheet to reinstall the MP Drivers.

 Other Scanning Troubles

Refer to the Scanning Guide on-screen manual.

The Document Cover Comes Off

Cause Action

The Document Cover was opened too
hard.

If the Document Cover is opened too hard, it may come off. Reattach it
according to the following procedure.

(1) Insert the protrusion on one side of the Document Cover

hinge into the holder.

72 Troubleshooting

(2) Hold the middle of the Document Cover and press down

above the second protrusion as shown in the figure below to
reattach the Document Cover.

Appendix

How to Use the Documentation Provided

Printed Documentation

Setup Sheet

Be sure to read this sheet first.

This sheet includes instructions for setting up your machine and getting it ready
for use.

Quick Start Guide (This guide)

Read this guide when starting to use the machine.

After following instructions in your setup sheet, we recommend you read this
guide to familiarize yourself with the basic operation of some of the main
functions that can be performed on your machine.

On-screen Manuals

User’s Guide

Read this guide when starting to use the machine.

If the Quick Start Guide does not provide you enough information please refer to
the User’s Guide which can be installed from the Setup CD-ROM. This guide
provides detailed instructions for:

z copying

z printing from a memory card

z printing from your computer

z scanning

Additional guides are also available for advanced features.

Scanning Guide

Refer to this guide for full instructions on scanning operation and settings.

PC Printing Guide

Refer to this guide for full instructions on printer driver setting.

PC Photo Printing Guide (Windows only)

Refer to this guide for instructions on using the various application software
included on the Setup CD-ROM.

Bluetooth Guide

Refer to this guide for full instructions of printing from computers and devices
that support Bluetooth communication, and on troubleshooting them.

73Appendix

Reading the On-screen Manuals

For detailed instructions on installing the on-screen manuals, refer to your setup sheet.

You can view the on-screen manuals in the following way:

To view the on-screen manual, double-click the XXX On-screen Manual shortcut icon on the
desktop, or click Start > All Programs (or Programs) > Canon XXX Manual > XXX On-screen

Manual (where “XXX” is your machine’s name).

System Requirements

Browser: Windows HTML Help Viewer

Note

z Microsoft® Internet Explorer 5.0 or later must be installed.
z The on-screen manual may not be displayed properly depending on your operating system or

Internet Explorer version. We recommend that you keep your system up to date with Windows
Update.

To view the on-screen manual, double-click the XXX On-screen Manual alias (where “XXX” is your
machine’s name) on the desktop.

System Requirements

Browser: Help Viewer

Note

z The on-screen manual may not be displayed properly depending on your operating system. We

recommend that you keep your system up to date.

z We recommend using Safari as your Web browser to view the HTML format on-screen

manuals. If Safari is not installed on your computer, download it from Apple Inc. website and
install it.

74 Appendix

Specifications

General Specifications

Printing resolution (dpi) 4800 (horizontal)* x 1200 (vertical)

Interface USB 2.0 High Speed*

Print width 8 inches / 203.2 mm max.

Acoustic noise level Approx. 42.5 dB (A)*

Operating environment Temperature: 5 to 35°C (41 to 95°F)

Storage environment Temperature: 0 to 40°C (32 to 104°F)

Power supply AC 100-240 V, 50/60 Hz

Power consumption Printing (Copy): Approx. 14 W

External dimensions Approx. 17.7 (W) x 13.9 (D) x 6.7 (H) inches /

Weight Approx. 6.1 kg (Approx. 13.3 lb.)

Canon FINE Cartridges Nozzles:

* Ink droplets can be placed with a pitch of 1/4800 inch at minimum.

Bluetooth 1.2 (Option) *2*

*1 A computer that complies with USB 2.0 Hi-Speed standard is required.

Since the USB 2.0 Hi-Speed interface is fully upwardly compatible with USB Full­Speed (USB 1.1), it can be used at USB Full-Speed (USB 1.1).

2

JPEG only

*

3

Bluetooth connection is for printing only.

*

(for Borderless Printing: 8.5 inches / 216 mm)

* When printing in the highest print quality mode on Photo Paper Pro.

Humidity: 10 to 90% RH (no condensation)

Humidity: 5 to 95% RH (no condensation)

Standby (minimum): Approx. 2.1 W

OFF: Approx. 0.9 W

Approx. 451 (W) x 353 (D) x 169 (H) mm

* With the Paper Support and Paper Output Tray retracted.

* With the FINE Cartridges installed.

Black: 320 nozzles

Cyan/Magenta/Yellow: 384 x 3 nozzles

1

3

Copy Specifications

Multiple copy 1 - 99 pages

Intensity adjustment 9 positions, Auto intensity (AE copy)

Zoom 25% - 400% (1% unit)

Scan Specifications

Scanner driver TWAIN / WIA (Windows Vista and Windows XP only)

Maximum scanning size A4/Letter, 8.5" x 11.7" / 216 x 297 mm

Scanning resolution Optical resolution (horizontal x vertical) max: 2400 dpi x 4800 dpi

Interpolated resolution max: 19200 dpi x 19200 dpi

Gradation (Input/Output) 16bit/8bit

48bit/24bit (RGB each 16bit/8bit)

75Appendix

Camera Direct Print (PictBridge)

Paper size 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm* , Credit card, 8" x 10" / 203.2

Paper type Default (Selections based on the machine setting), Photo (Photo Paper Plus Glossy,

Layout Default (Selections based on the machine setting), Borderless, Bordered, N-up (2, 4,

Image optimize Default (Selections based on the machine setting), On, Off, “VIVID”*, “NR” (Noise

Print data & file no. Default (Off: No printing), Date, File No., Both, Off

Trimm ing Default (Off: No trimming), On (follow camera’s setting), Off

x 254.0 mm, A4, Letter, Wide*

* Can be selected only on certain Canon-brand PictBridge compliant devices.

Glossy Photo Paper, Glossy Photo Paper “Everyday Use”, Photo Paper Glossy,
Photo Paper Plus Semi-gloss, Photo Stickers), Fast Photo (Photo Paper Pro), Plain
Paper (A4/Letter only)

*1

, 35-up

*2

9, 16)

*1

Layout compatible with Canon-brand sticker above. Refer to “Compatible Media

Types” in the User’s Guide on-screen manual.

*2

Selected photos are printed in 35 mm film style layout (contact printing layout).

This print setting is only available with certain Canon PictBridge compliant
devices.

You can print shooting Info (Exif Data) on photos in list format, or in the margins of
specified photos.

Select Layout, then select the item displayed with the [i] icon.

(Note that this print setting cannot be used for some models.)

Reduction)*, “Face”*, “Red eye”*

* If using a Canon PictBridge compliant camera, you can select it.

Minimum System Requirements

Note

Conform to the operating system’s requirements when higher than those given here.

Operating System

Processor

RAM

Browser Internet Explorer 6.0- Safari

Hard Disk Space 800 MB

CD-ROM Drive Required

Other restrictions XGA 1024 x 768

Windows Vista
Pentium II (including compatible processors)
300 MHz
128 MB

Windows XP SP1, SP2
Pentium II (including compatible processors)
300 MHz
128 MB

Windows 2000 Professional SP2, SP3, SP4
Pentium II (including compatible processors)
300 MHz
128 MB

Note: Operation can only be guaranteed on a
PC pre-installed Windows Vista, XP or 2000.

Note: For bundled software installation.

Mac OS X v.10.4
Intel processor
PowerPC G3
256 MB

Mac OS X v.10.2.8 - v.10.3
PowerPC G3
128 MB

Note: Hard disk must be formatted as Mac OS
Extended (Journaled) or Mac OS Extended.

450 MB

Note: For bundled software installation.

z OmniPage SE: Windows 2000 Professional SP2 and SP3 not supported

z MP Navigator EX: QuickTime v6.4 or later is needed (Macintosh only)

z Some functions may not be available with Windows Media Center

76 Appendix

z To upgrade from Windows XP to Windows Vista, first uninstall software bundled with the Canon

inkjet printer.

Additional System Requirements for On-Screen Manuals

Browser: Windows HTML Help Viewer

Note: Microsoft Internet Explorer 5.0 or later must be
installed. The on-screen manual may not be displayed
properly depending on your operating system or Internet
Explorer version. We recommend that you keep your
system up to date with Windows Update.

Specifications are subject to change without notice.

Browser: Help Viewer

Note: The on-screen manual may not be displayed properly
depending on your operating system or Help Viewer
version. We recommend that you keep your system up to
date with Software Update.

77Appendix

Safety Precautions

Please read the safety warnings and cautions provided in this manual to ensure that you use the
machine safely. Do not attempt to use the machine in any way not described in this manual.

Warning

You may cause an electric shock, fire, or damage the machine if you ignore any of these safety
precautions.

Choosing a location Do not place the machine close to flammable solvents such as alcohol or thinners.

Power supply Never attempt to plug in or unplug the machine from the power supply when your hands are wet.

Always push the plug all the way into the power outlet.

Never damage, modify, stretch or excessively bend or twist
the power cord. Do not place heavy objects on the power
cord.

Never plug the machine into a power socket that is shared
with other equipment (extension lead/cord, 2- or 3-way
adapter, etc.).

Never use the machine if the power cord is bundled or knotted.

If you detect smoke, unusual smells or strange noises around the machine, immediately unplug
the machine at the power supply and call for service.

Periodically, unplug the machine and use a dry cloth to wipe
off any dust or dirt collected on the plug and the power outlet.
If the machine is placed at a location exposed to a lot of dust,
smoke, or high humidity, the dust collected on the plug
absorbs moisture and may cause insulation failure and fire.

If you hear thunder, disconnect the power supply of the machine and refrain from using it. Leaving
the machine plugged in may cause fire, electric shock, or damage to the machine, depending on
the thunder storm.

Use the power cable included with the machine.

78 Safety Precautions

Cleaning the machine Use a damp cloth to clean the machine. Never use

Maintaining the
machine

Working around the
machine

flammable solvents such as alcohol, benzene or thinners.

If flammable solvents come in contact with electrical
components inside the machine, it could cause a fire or
electric shock.

Always unplug the machine from the power outlet before cleaning the machine.

If you accidentally switch the machine on while cleaning it, you could injure yourself or damage
the machine.

Do not attempt to disassemble or modify the machine. There are no user serviceable parts inside
the machine.

The machine contains high-voltage components. Never attempt any maintenance procedure not
described in this guide.

Do not use highly flammable sprays near the machine.

This could cause a fire or electric shock if the spray comes into contact with electrical components
inside the machine.

Caution

You may cause injury or damage the machine if you ignore any of these safety precautions.

Choosing a location Do not install the machine in a location that is unstable or subject to excessive vibration.

Do not install the machine in locations that are very humid or dusty, in direct sunlight, outdoors, or
close to a heating source.

To avoid the risk of fire or electric shocks, install the machine in a location with an ambient
temperature range of 5°C to 35°C (41°F to 95°F) and humidity of 10% to 90% (condensation
free).

Do not place the machine on a thick rug or carpet.

Do not place the machine with its back attached to the wall.

Power supply Ensure that the area around the power outlet is kept clear at

all times so you can easily unplug the power cord if
necessary.

Never remove the plug by pulling on the cord.

Do not use an extension lead/cord.

79Safety Precautions

Working around the
machine

FINE Cartridges (Ink
Cartridges)

Never put your hands or fingers in the machine while it is printing.

When moving the machine, carry the machine at both ends.

Do not hold the rear side of the machine.

Do not place any object on the machine.

Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents
(alcohol, thinners, etc.) on top of the machine.

If any foreign object (metal or liquid) fall into the machine, unplug the power cord and call for
service.

Do not transport or store the machine on a slant, vertically or upside-down, as the ink may leak
and damage the machine.

When loading a thick book on the Platen Glass, do not press hard on the Document Cover. The
Platen Glass may break and cause injury.

For safety reasons, store FINE Cartridges (Ink Cartridges) out of the reach of small children.

If a child ingests any ink, consult a doctor immediately.

Do not shake FINE Cartridges (Ink Cartridges).

Ink may spill out and stain clothing or the surrounding area.

Never touch the electrical contacts or Print Head Nozzles on
a FINE Cartridge (Ink Cartridge) after printing. The metal
parts may be very hot and could cause burns.

Do not throw FINE Cartridges (Ink Cartridges) into fire.

80 Safety Precautions

Legal Limitations on Use of Your Product and Use of Images

It may be unlawful to make copies of, scan, print, or use reproductions of the following documents.
The list provided is non-exhaustive. When in doubt, check with a legal representative in your
jurisdiction.

z

Paper money

z

Money orders

z

Certificates of deposit

z

Postage stamps (canceled or uncanceled)

z

Identifying badges or insignias

z

Selective service or draft papers

z

Checks or drafts issued by governmental
agencies

z

Motor vehicle licenses and certificates of title

z

Traveler’s checks

z

Food stamps

z

Passports

z

Immigration papers

z

Internal revenue stamps (canceled or uncanceled)

z

Bonds or other certificates of indebtedness

z

Stock certificates

z

Copyrighted works/works of art without
permission of copyright owner

81Safety Precautions

Users in the U.S.A.

 Regulatory Information

FCC Notice (U.S.A. Only)

For 120V, 60Hz model

Model Number: K10308

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

z Reorient or relocate the receiving antenna.

z Increase the separation between the equipment and receiver.

z Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

z Consult the dealer or an experienced radio/TV technician for help.

Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC
Rules.

Do not make any changes or modifications to the equipment unless otherwise specified in the
manual. If such changes or modifications should be made, you could be required to stop operation of
the equipment.

Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
1-516-328-5600

 Canon U.S.A., INC. LIMITED WARRANTY --- (USA Only)

The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon USA”) with respect to
the new or refurbished Canon-brand product (“Product”) packaged with this limited warranty, when
purchased and used in the United States only.

The Product is warranted against defects in materials and workmanship under normal use and
service (a) for a period of one (1) year from the date of original purchase when delivered to you in
new condition in its original container or (b) for 90 days from the date of original purchase for
refurbished Products. Product returned to a Canon USA repair facility or a Canon USA Authorized
Service Facility (“ASF”), and proven to be defective upon inspection will be (a) repaired utilizing new,
remanufactured, repaired and/or recycled parts (b) exchanged for new or; (c) exchanged for a
refurbished Product, as determined by the Canon USA repair facility or the ASF.

Warranty repair or replacement shall not extend the original warranty period of the Product. A dated
proof of purchase is required at the time of warranty service. A copy of your dated bill of sale will
satisfy this requirement. This warranty does not cover any accessories, or any consumables, such
as paper or ink cartridges, as to which there shall be no warranty or replacement.

82 Safety Precautions

This limited warranty shall only apply if the Product is used in conjunction with compatible
computers, peripheral equipment and software. Canon USA shall have no responsibility for such
items except for compatible Canon brand peripheral equipment covered by a separate warranty
(“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed by the
terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed
with the Product are sold “as is” and without warranty of any kind by Canon USA, including any
implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties
are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the
manufacturer or producer thereof.

This limited warranty covers all defects encountered in normal use of the Product and does not apply
in the following cases:

(a) Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging by

you, alteration, accident, electrical current fluctuations, improper use, failure to follow operating
or maintenance instructions in, or environmental conditions prescribed in, Canon USA’s user’s
manual or other documentation, or services performed by someone other than a Canon USA
repair facility or ASF. Without limiting the foregoing, dropping the Product, scratches, and
abrasions will be presumed to have resulted from misuse, abuse or failure to operate the
Product as set forth in the user’s manual or other documentation for the Product.

(b) Use of parts, media, software or supplies (other than those sold by Canon USA), including non-

Canon ink cartridges or refilled ink cartridges, that cause damage to the Product or cause
abnormally frequent service calls or service problems.

(c) If the Product has had its serial number or dating defaced, altered or removed.

ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR
CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROMS ENCLOSED WITH, OR
ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR
FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON USA. THE SOLE
WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE
MANUFACTURER’S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY
LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY
IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER’S LICENSE
AGREEMENT.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE
APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO
OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY
ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA, OR
ITS ASF. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON USA
SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE
FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION
OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED
BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL
THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR ITS ASF HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND
AGAINST CANON USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE
OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,
YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR
PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION,
USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED
SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA, OR ITS ASF. (SOME STATES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS
LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL

83Safety Precautions

PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A
GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

Canon USA offers a range of customer technical support* options:

z Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to

frequently asked questions (www.canontechsupport.com)

z Toll-free live technical support Monday-Saturday (excluding holidays) at 1-800-828-4040

z Telephone Device for the Deaf (TDD-1-866-251-3752)

z Repair or Exchange Service Options:

In the event service is required for the Product during the limited warranty period, Canon USA
offers two hardware support options:

Authorized Service Facility Carry-In / Mail-In Service

Canon USA’s Carry-In/Mail-In Service provides repair or exchange, at Canon USA’s option,
through Canon USA’s Authorized Service Facility (ASF) network. The name and telephone
number of the ASF(s) near you may be obtained from Canon USA’s Web site at
www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-800­828-4040, or any time while speaking to a technical support person. A Product covered by this
limited warranty will be repaired or exchanged, as determined by Canon USA, and returned
without charge by the ASF.

InstantExchange Service **

A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the
problem and, if possible, correct it over the telephone. If the problem cannot be corrected over
the telephone, and you elect the InstantExchange option, a reference number will be issued to
you. You will be asked for the Product serial number and other information pertaining to your
Product and for a ship-to location for the replacement Product (must include street address).

The Canon USA repair facility will ship out the replacement Product prepaid by Canon USA.
After receipt of the replacement Product (with instructions and a prepaid waybill), follow the
enclosed instructions on how to ship your product to the Canon USA repair facility. Your Product
must be returned in the shipping carton in which the replacement Product was packed and
include the reference number, A COPY OF YOUR DATED PROOF OF PURCHASE (BILL OF
SALE), and a complete explanation of the problem. DO NOT INCLUDE ANY OTHER ITEMS
WITH THE YOUR PRODUCT IN THE RETURN SHIPPING CARTON, AND BE SURE TO
RETAIN YOUR PRINTHEAD, INK CARTRIDGE(S) AND TANK(S).

InstantExchange Service exchanges your Product with a replacement Product, which will
normally be shipped the same day if your request for this service is by 3 p.m. E.T. Monday
through Friday, except holidays. Canon USA does not guarantee same day shipment in the
event of the occurrence of factors beyond its reasonable control. The replacement Product you
receive may be a refurbished or reconditioned unit and will be covered for the balance of the
period remaining on your original limited warranty. NOTE THAT BY USING THIS SERVICE YOU
WILL KEEP THE REPLACEMENT PRODUCT THAT IS SENT TO YOU. CANON USA WILL
RETAIN THE PRODUCT THAT YOU ORIGINALLY PURCHASED, WHICH SHALL BECOME
THE PROPERTY OF CANON USA. InstantExchange warranty program service is available only
during the express limited-warranty period for your Product and only in the continental United
States, Alaska and Hawaii during such period.

This limited warranty gives you specific legal rights, and you may also have other rights, which vary
from state to state.

* Support program specifics are subject to change without notice.

** InstantExchange warranty service is subject to the availability of refurbished or new replacement

units.

84 Safety Precautions

Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
USA

Canon is a registered trademark of Canon Inc.

©2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and
may also be a registered trademark in other countries.

85Safety Precautions

Index

A

Appendix 73

B

Before Using the Machine 2

C

Canon U.S.A., INC. LIMITED WARRANTY - USA

82

Only

Cleaning

Copying

52

exterior

54

inside
platen glass and document cover
protrusions inside the machine

53

roller

55

20

52

E

Error Message 57

H

Handling the Original Document 9

L

Legal Limitations on Use of Your Product and Use

of Images
Loading Original Documents
Loading Printing Paper

envelopes
paper
recommended paper and requirements
small-sized paper

81

9

17

15

13

19

Printing Photographs (Display photo)

Printing from Your Computer

Macintosh
Windows

Printing Photographs Directly from a Compliant

PictBridge print settings

Device

30

29

32

34

25

R

Replacing a FINE Cartridge 46

ink status information

Routine Maintenance

46

38

S

Safety Precautions 78
Scanning Images
Specialty Media
Specifications

31

12

75

T

Troubleshooting 56
Turning off the Machine
Turning on the Machine

8
8

M

Media

cannot use

specialty
Media Type
Memory Card

inserting

removing

supported by this machine

14

12

13

24

25

N

Nozzle Check Pattern

examining

printing

40

39

P

Print Head

Printing from a Memory Card

86 Index

44

aligning

42

cleaning

deep cleaning

Photo Index Sheet

43

28

23

Ordering Information

For additional supplies, use the following descriptions and order numbers.

Description Order #

FINE Cartridges

PG-30 Black 1899B002
CL-31 Color 1900B002
PG-40 Black 0615B002
CL-41 Color 0617B002

Canon Specialty Papers

All Occasion Photo Cards (4" x 8"/ 50 sheets) 1029A069
Glossy Photo Paper Credit Card Size (100 sheets) 9157A023
High Resolution Paper (8.5" x 11"/ 100 sheets) 1033A011
Matte Photo Paper (4" x 6"/ 120 sheets) 7981A014
Matte Photo Paper (8.5" x 11"/ 50 sheets) 7981A004
Photo Paper Glossy (4" x 6"/ 50 sheets) 0775B021
Photo Paper Glossy (4" x 6"/ 100 sheets) 0775B022
Photo Paper Glossy (8.5" x 11"/ 50 sheets) 0775B023
Photo Paper Glossy (8.5" x 11"/ 100 sheets) 0775B024
Photo Paper Plus Double Sided (5" x 7"/ 10 sheets) 9981A006
Photo Paper Plus Double Sided (8.5" x 11"/ 10 sheets) 9981A005
Photo Paper Plus Double Sided Album Kit (5" x 7") 0041B005
Photo Paper Plus Double Sided Album Kit (8.5" x 11") 0041B006
Photo Paper Plus Glossy (4" x 6"/ 20 sheets) 7980A007
Photo Paper Plus Glossy (4" x 6"/ 50 sheets) 7980A012
Photo Paper Plus Glossy (4" x 6"/ 120 sheets) 7980A022
Photo Paper Plus Glossy (5" x 7"/ 20 sheets) 7980A019
Photo Paper Plus Glossy (8.5" x 11"/ 20 sheets) 7980A006
Photo Paper Plus Semi-gloss (4" x 6"/ 50 sheets) 1686B014
Photo Paper Plus Semi-gloss (8" x 10" / 20 sheets) 1686B017
Photo Paper Plus Semi-gloss (8.5" x 11"/ 20 sheets) 1686B020
Photo Paper Pro (4" x 6"/ 20 sheets) 1029A014
Photo Paper Pro (4" x 6"/ 75 sheets) 1029A027
Photo Paper Pro (8" x 10"/ 20 sheets) 1029A059
Photo Paper Pro (8.5" x 11"/ 15 sheets) 1029A004
Photo Paper Pro (8.5" x 11"/ 30 sheets) 1029A028
Photo Stickers (16 stickers/sheet, 5 sheets/pack) 0001C001

Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at

www.estore.usa.canon.com.

© 2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark

or trademarks in other countries. All other product and brand names are trademarks of their respective owners. As an ENERGY

®

STAR

partner, Canon U.S.A., Inc. has determined that this product meets the ENERGY STA R® guidelines for energy efficiency.

The following FINE Cartridges are compatible with this product.

For information on product specifications, please visit our website at
www.usa.canon.com

QT5-1007-V01 XXXXXXXX © CANON INC. 2007 PRINTED IN VIETNAM