Canon MP360, MP370 Service Manual

MP360 MP370

SERVICE MANUAL

Canon

Service Manual

MultiPASS MP360/MP370 MultiPASS MP360

Oct 24 2003

Application

This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair of products. This manual covers all localities where the products are sold. For this reason, there may be information in this manual that does not apply to your locality.

Corrections

This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products. When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual.

The following paragraph does not apply to any countries where such provisions are inconsistent with local law.

Trademarks

The product names and company names used in this manual are the registered trademarks of the individual companies.

This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be copied, reproduced or translated into another language, in whole or in part, without the written consent of Canon Inc.

Printed in Japan

Caution

Use of this manual should be strictly supervised to avoid disclosure of confidentia l inform ation.

Symbols Used

This documentation uses the following symbols to indicate special information:

Symbol Description

Indicates an item of a non-specific nature, possibly classified as Note, Caution, or Warning.

Indicates an item requiring care to avoid electric shocks.

Indicates an item requiring care to avoid combustion (fire).

Indicates an item prohibiting disassembly to avoid electric shocks or problems.

Introduction

Memo

REF.

Indicates an item requiring disconnection of the power plug from the electric outlet.

Indicates an item intended to provide notes assisting the understanding of the topic in question.

Indicates an item of reference assisting the understanding of the topic in question.

Provides a description of a service mode.

Provides a description of the nature of an error indication.

Introduction

The following rules apply throughout this Service Manual:

1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and mechanical systems with reference to the timing of operation.

　In the diagrams, represents the path of mechanical drive; where a signal name accompanies the symbol

, the arrow indicates the direction of the electric signal.

　The expression "turn on the power" means flipping on the power switch, closing the front door, and closing the

delivery unit door, which results in supplying the machine with power.

2. In the digital circuits, '1'is used to indicate that the voltage level of a given signal is "High", while '0' is used to indicate "Low".(The voltage value, however, differs from circuit to circuit.) In addition, the asterisk (*) as in "DRMD*" indicates that the DRMD signal goes on when '0'.

In practically all cases, the internal mechanisms of a microprocessor cannot be checked in the field. Therefore, the

operations of the microprocessors used in the machines are not discussed: they are explained in terms of from sensors to the input of the DC controller PCB and from the output of the DC controller PCB to the loads.

The descriptions in this Service Manual are subject to change without not ice for product improvement or other purposes, and major changes will be communicated in the form of Service Information bulletins. All service persons are expected to have a good understanding of the contents of this Service Manual and all relevant Service Information bulletins and be able to identify and isolate faults in the machine."

Contents

Chapter 1　General Description

1.1 Features .............................................................................................................................................................1- 1

1.1.1Overview.....................................................................................................................................................1- 1

1.2 Specifications ....................................................................................................................................................1- 2

1.2.1General Specifications.................................................................................................................................1- 2

1.2.2Scanner Specifications ................................................................................................................................1- 4

1.2.3Printer Specifications ..................................................................................................................................1- 5

1.2.4Copy Specifications................................................... ..................................... .............................................1- 6

1.3 Overview...........................................................................................................................................................1- 8

1.3.1External View..............................................................................................................................................1- 8

1.3.2Operation Panel........................................................................................................................................ .1- 10

1.4 Consumables ...................................................................................................................................................1- 13

1.4.1Ink tanks................................................... ..................................... ............................................................1- 13

1.4.2Print Media................................................................................................................................................1- 13

Chapter 2　Technical Reference

2.1 Component Layout............................................................................................................................................2- 1

2.1.1Printer Mechanical Section .........................................................................................................................2- 1

2.1.2Electrical Layout .........................................................................................................................................2- 1

2.1.3Sensor Layout..............................................................................................................................................2- 2

2.2 Scanner Mechanism ..........................................................................................................................................2- 4

2.2.1Scanning Section Layout................................ .............................................................................................2- 4

2.3 Printer Section................................................................................................................................................... 2- 6

2.3.1Printer Mechanical Section .........................................................................................................................2- 6

2.3.2Carriage Section..........................................................................................................................................2- 6

2.3.3Purge Section...............................................................................................................................................2- 6

2.3.4Paper Feed Section......................................................................................................................................2- 7

2.3.5Ink Sensor.................................................................................................... ................................................2- 7

2.3.6Cleaning Mode and Suction Amount..........................................................................................................2- 7

Chapter 3　Disassembly and Assembly

3.1 Attention to be Paid During Assembly/Disassembly........................................................................................3- 1

3.1.1Safety Cautions............................................................................................................................................3- 1

3.1.2General Cautions.........................................................................................................................................3- 2

3.1.3Product-inherent Cautions...........................................................................................................................3- 3

3.1.4Caution when replacing the SPCNT board .................................................................................................3- 4

3.1.5All Clear (Action in the Event of Abnormality)..........................................................................................3- 4

3.1.6Shipping the Main Unit...............................................................................................................................3- 5

3.2 Assembly and Disassembly...............................................................................................................................3- 6

3.2.1Disassembly/Assembly ...............................................................................................................................3- 6

3.2.2Basic Disassembly Procedures.................................................................................. ..................................3- 6

Contents

3.2.3Operation Panel Unit...................................................................................................................................3- 8

3.2.4Scanner Unit................................................................................................................................................ 3- 8

3.2.5SPCNT Board............................................................................................................................................3- 10

3.2.6Print and ASF ass'y.................................................................................................................................... 3- 11

3.2.7Power Supply Unit ....................... ..................................... ..................................... ................................... 3- 13

Chapter 4　Maintenance

4.1 Maintenance .............................................................. ... ..... ... ...... ... ..... ... ...... ... ..... ... ..... ......................................4- 1

4.1.1Consumables ...............................................................................................................................................4- 1

4.1.2Cleaning....................................................................................................................................................... 4- 1

4.1.3Periodic Inspection...................................................................................................................................... 4- 1

4.1.4Periodic Replacement Parts.........................................................................................................................4- 2

4.1.5Adjustment Items ........................................................................................................................................4- 2

4.1.6General Tools..............................................................................................................................................4- 2

4.1.7Special Tools...............................................................................................................................................4- 2

4.2 How to Clean Parts............................................................................................................................................4- 4

4.2.1How to Clean Parts......................................................................................................................................4- 4

4.2.2Exterior........................................................................................................................................................4- 4

4.2.3Scanning Unit..............................................................................................................................................4- 4

4.2.4Printer.......................................................................................................................................................... 4- 5

4.3 Adjustment ............................................................. ... ..... ... ...... ... ..... ... ...... ... ..... ... ...... ........................................ 4- 6

4.3.1When Adjustment of the Printhead Position is Required............................................................................ 4- 6

4.4 Service Switches.......................................... ... ..... ... ...... .. ...... ...... ... ..... ... ...... ... ..... ... ........................................... 4- 8

4.4.1Hardware Switches....................................................................... ...............................................................4- 8

4.4.2Service Data Setting............................................ ..................................... ...................................................4- 8

4.4.3Service Data Registration/ Setting Method................................................................................................. 4- 9

4.4.4Service Data Flowchart ........................................................ .................................... .................................4- 10

4.5 New SSSWs/Parameters Added to This Model..............................................................................................4- 12

4.5.1Service Data ........................................................................................................ ......................................4- 12

4.6 Service Report Output Functions....................................................................................................................4- 13

4.6.1System Data List ................................... .................................... ................................................................4- 13

4.6.2System Dump List............................................................. ........................................................................4- 21

4.7 Wiring Diagram......................................................... ..... ... ...... ...... .. ...... ... ...... .. ...... ... .... ..................................4- 24

4.7.1Wiring Diagram.........................................................................................................................................4- 24

Chapter 5　Troubleshooting

5.1 Troubleshooting Index ......................................................................................................................................5- 1

5.1.1Troubleshooting Index ................................................................................................................................5- 1

5.2 Errors Shown on the Display............................................................................................................................. 5- 3

5.2.1User Error Message..................................................................................................................................... 5- 3

5.3 Error Code....................................... ... ...... ... ..... ... ...... ... ..... ... ...... ... ..... ... ...... ... ..... ... ........................................... 5- 8

5.3.1Error Code................................................................................................................................................... 5- 8

5.3.2Error Code List............................................................................................................................................5- 8

5.3.3New Error Codes and Recovery Methods................................................................................................... 5- 9

5.4 Errors not Shown on the Display ....................................................................................................................5- 10

5.4.1General Errors ...........................................................................................................................................5- 10

5.4.2Printing problem........................................................................................................................................5- 10

Contents

5.4.3Scanning Problems.....................................................................................................................................5- 12

5.4.4Memory Card Problem........................................ .......................................................................................5- 13

5.5 Test Mode Function Problems.........................................................................................................................5- 14

5.5.1Faulty Operation Panel Test.......................................................... .............................................................5- 14

5.5.2Faulty DRAM Test.....................................................................................................................................5- 14

5.5.3Faulty Sensor Test.......................................................................................... ............................................5- 14

5.6 Test Functions........................................................... .......................................................................................5- 15

5.6.1User Test Print Functions........................................................ ..................................... ..............................5- 15

5.6.2Test Mode Overview..................................................................................................................................5- 15

5.6.3Test Mode Flowchart .................................................................................................................................5- 16

5.6.4D-RAM tests ..............................................................................................................................................5- 17

5.6.5PRINT test..................................................................................................................................................5- 18

5.6.6FACULTY tests.........................................................................................................................................5- 19

5.6.7PRINTER test ............................................................................................................................................5- 22

5.6.8FLASH ROM UPDATE........................................ ....................................................................................5- 22

Chapter 6　Appendix

6.1 Main Body..................................... ..................................... ................................................................................6- 1

6.1.1Installation....................................................................................................................................................6- 1

6.1.2Checking Operation ............................................................................................ .........................................6- 1

6.2 User Data Flow ..................................................................................................................................................6- 2

6.2.1User Mode Menu Setting................................................ .............................................................................6- 2

6.2.2Copy Mode Menu Setting............................................................................................................................6- 3

6.2.3Photo Print Mode Setting....................................................................................... ......................................6- 4

Chapter 1　General

Description

Contents

1.1 Features.................................... ...................................................................... .....................................................1-1

1.1.1 Overview......................................................................................................................................................1-1

1.2 Specifications.......................................................... ............................................................................................1-2

1.2.1 General Specifications .................................................................................................................................1-2

1.2.2 Scanner Specifications.................................................................................................................................1-4

1.2.3 Printer Specifications...................................................................................................................................1-5

1.2.4 Copy Specifications .....................................................................................................................................1-6

1.3 Overview.......................................... ....................................................................... ............................................1-8

1.3.1 External View ..............................................................................................................................................1-8

1.3.2 Operation Panel ..........................................................................................................................................1-10

1.4 Consumables.................................... ....................................................................... ..........................................1-13

1.4.1 Ink tanks.....................................................................................................................................................1-13

1.4.2 Print Media.................................................................................................................................................1-13

1.1 Features

Chapter 1

1.1.1 Overview

Picture Quality Color Printer

High quality printing can be accomplished with the Canon Bubble Jet (BJ) method using the maximum 4800 dpi X

1200 dpi resolution.

Various media can be printed at high speed that is maximum 12 pages/minute in black and white or pages/minute in

color.

Convenient ASF

Up to 100 letter, leagl and A4 size sheets, 30 OHP films, and 10 envelops can be set in the ASF.

Copy Function

This machine can be used as a copier which achieves the recording resolu tion of 600 dpi X 600 dpi for black and

white copying or 1200 dpi X 1200 dpi for color copying.

Full Color & 256 Gradation Grayscale Scanner

Using MP Toolbox or MP Drivers (ScanGear and WIA driver), full color and 256-gradation grayscale images with

a quality of 25-9600 dpi can be read into a computer.

Photo Printing (MP370 only)

By connecting this machine to a digital camera with USB cable, photos can be printed out directly from the digital

camera (without using a computer). Moreover, photos can be printed out from Memory Card by inserting Memory Card into a card slot of the machine.

0002-2325

1-1

Chapter 1

1.2 Specifications

1.2.1 General Specifications

Item MP360 MP370

General Specifications

0002-3982

T-1-1

1-2

Chapter 1

Item MP360 MP370

Printer YES <-Scanner YES <-Copy YES <-Fax NO <-Memory Card NO YES

Memory Card Slot - Direct Applicable Media

PCMCIA(ATA) - NO

Compact Flash - TYPE I/II

Micro Drive - YES

Smart Media - YES

Memory Stick - YES

SD/MMC - YES

xD-Picture Card -

YES (via. CF

Adapter)

Data Storage

READ - YES

WRITE - YES Scan To Memory Card NO <-Photo-Direct print NO YES

DCF - YES

Applica ble

CIFF - YES JFIF - YES

Image

TIFF (RAW-RGB/YCC) in compliance with Exif

-NO

INDEX - YES

Print Mode

Layout

All Image - YES

Select Range - YES

DPOF - YES 2 frames - NO 4 frames - NO

1-3

Chapter 1

Item MP360 MP370

Power Consumption Maximum Approx. 47W Approx. 47W

Standby Approx. 14W Approx. 14.5W

Noise Standby None <--

Copy 48 dB(A) max. <--

Durability Unit 4,000 sheets or 5

years Scanning Section 4,000 sheets <-Printing Section 4,000 sheets <--

External Dimension Including Tray 17 7/8(W) in x 21

1/2 in.(D) x 11 1/4

in.(H)

(454(W)x547(D)x2

86(H))

No Tray 17 7/8(W) in x 14

1/8 in.(D) x 9 7/8

in.(H)

(454(W)x358(D)x2

49(H))

Weight Standard Approx. 18.5lb./8.4

1.2.2 Scanner Specifications

<--

0002-7086

T-1-2

Item MP360 MP370

Reading System Flatbed <-Reading

System

Sensor Type 1200dpi staggered CCD <--

ADF NO <-Resolution Optical Resolution 1200*2400dpi　max <--

Reading Resolution 9600*9600dpi max <--

Gradation

1-4

Item MP360 MP370

bit Color Input 48bit <--

Output 24bit <--

Gray Input 16bit <--

Output 8bit <--

Chapter 1

Maximum Document Size

8 1/2in. x 11 3/4in.

(216mm×297mm) Effective Scanning Width 8 1/2 in. (214mm) <-Local Scan Driver YES <--

TWAIN YES <-WIA YES <--

1.2.3 Printer Specifications

T-1-3

Item MP360 MP370

ASF YES <--

Size A4, A5, B5,

4"*6", L size,

LTR, LGL

<--

0002-7183

<--

Printing Resolution 4800X1200 dpi <-Printing Speed sec./page 18 ppm (BK)

12 ppm (Color)

<--

Printing Direction Bi-direction <-None printable area (mm)

Envelop

1/8in.(3.4mm) right/

left edge, 1/

8in.(3mm) top, 1/

4in.(5mm) bottom

1/8in.(3.4mm) right/

left edge,

1/8in.(3mm) top,

1in.(26.5mm) bottom

<--

Printing Cartridge ZF533 <--

1-5

Chapter 1

Item MP360 MP370

Product Name

BCI-24BK

BCI-24Color

Ink Remaining Detection YES <--

Detection Method Warning by

counting dots　

　3 steps

(indication) Paper Capacity 50 pages <-Borderless Printing YES <-Silent Mode Printing YES <-CD-R Label Printing NO <--

1.2.4 Copy Specifications

T-1-4

<--

0003-3413

Item MP360 MP370 Copy Print

Resolution

Black & White 600*600 dpi <-Color 1200*1200 dpi <--

Copy speed Ink Jet Black & White (Fast) 18ppm <--

Color (Fast) 12ppm <-Grey Scale 64 scales <-Scanning Density Adjustment YES <--

Manual 9 positions <-Multiple Copies 99 <-Reset RE Ratio YES <--

Enlarge Max. YES <--

5" x 7" to LTR YES <-4" x 6" to LTR YES <--

Reduction 100% YES <--

1-6

A4 to LTR YES <-Min. YES <--

Chapter 1

Zoom YES <--

Zooming Range 25-400% <-Auto Magnification Selection YES <--

Image Quality B & W FAST,

NORMAL,

<--

FINE

Color FAST,

NORMAL,

<--

FINE Energy Saving Mode YES <-Image Combination YES <--

2 in 1 YES <--

4 in 1 NO <-Image Repeat (Auto/Manu) YES/YES <-Mirror Image YES <-Seal Copy YES <-Name Card Copy YES <-Postcard Copy YES <-Borderless Copy YES <-Poster NO <-Fit to page YES <-Entire Document YES <--

1-7

Chapter 1

1.3 Overview

1.3.1 External View

External View

F-1-1

0002-4130

1. Tray extension Supports print media loaded on the multi-purpose tray. Pull it out before loading print media.

2. Multi-purpose tray Used to load print media.

3. Operation panel Displays the operating status of the machine. It is also used to change or check the settings of each function.

4. Card slot cover(MP370 only) Covers the card slot. Open this cover when inserting a memory card or CF card adapter containing a memory card

into the card slots.

5. Tray extension Supports printouts. Grasping the notch, pull this out before copying or printing. When not being used, keep it closed

in the paper output tray.

6. Paper output tray (front cover) Printouts are output to this tray. Open this cover before you start copying or printing, by pressing the Open bu tton.

If closed, the cover will automatically open when the machine starts to copy or print. When not being used, keep it closed in the machine.

1-8

Chapter 1

7. Document cover Covers the platen glass. Open this cover when loading a document on the platen glass.

8. Platen glass Used to load a document to be processed.

9. Direct print port(for digital camera)(MP370 only) Used to connect a "PictBridge"-or Canon "Bubble Jet Direct"-corresponding digital camera or digital video

camcorder to the machine when printing images directly from the camera.

10. Open button Press this button to open the paper output tray accommodated in the machine.

Rear view and interior

F-1-2

11. Power connector Used to connect the power cord of the machine.

12. USB connector (for computer) Used to connect a computer to the machine when printing from or scanning to the computer.

13. Access lamp (MP370 only) Lights when a memory card is inserted into the card slot. This lamp flashes while the machine is reading or writing

data from/to memory card. When machine finishes reading the card, the lamp extinguishes.

1-9

Chapter 1

14. Card slot (MP370 only) Insert a memory card or CF card adapter containing a memory card into these slots when photo printing. The

machine is equipped with a right card slot which is used with a button and left card slot (which includes a sub slot for SmartMedia card).

15. Memory card eject button (MP370 only) Press this button to remove the CF card adapter, Microdrive memory card, or CompactFlash from the card slot.

16. Print head holder Used to install a print head.

17. Inner cover Open this cover when setting the paper thickness lever, replacing the ink tanks, or clearing a paper jam.

Printing with the inner cover open may result in injury.

18. Scant unit Lift this unit until it locks into place when the inner cover needs to be opened.

19. Paper thickness lever Switches the distance between the print head and print media according to the media type. Adjust the lever to the

position appropriate for the print media loaded.

1.3.2 Operation Panel

0002-4191

The followings are the names and functions of keys on the operation panel.

1-10

F-1-3

Chapter 1

MP370 MP360

1. [ON/OFF] key Turns the machine ON and OFF. Be sure to close the scan unit before turning the machine ON. Press down the key

for more than a second to turn the machine OFF.

2. [Photo Index Sheet] key Switches the machine to Photo Index Sheet mode. (MP370)

3. [Menu] key Selects menus and accesses the setting sot customize operation of your machine.

4. [ (-)], [ (+)] key Scroll through menu selections and increase or decrease the number of copies or the image file number.

5. [Set] key Selects or confirms settings. Also press this key to recover to ready mode after correcting paper jams and other errors

that stop printing.

6. [Color] key Starts color copying or scanning.

7. [Black] key Starts black & white copying or scanning.

1-11

Chapter 1

8. [Stop/Reset] key Cancels operations and returns the machine to standby mode.

9. [Additional Functions] key Switches the machine to user mode, in which you can customize the settings, including the ink level warning and

maintenance settings.

10. [PHOTO PRINT] key Switches the machine to photo print mode. (MP370)

11. [SCAN] key Switches the machine to scan mode. In scan mode, the machine scans a document to your computer according to the

settings selected. This key is used when the machine is connected to a computer.

12. [COPY] key Switches the machine to copy mode.

13. [Alarm] lamp Flashes when the machine is turned On or OFF, when an error occurs, or when papar or ink has run out.

14. LCD (Liquid Crystal DIsplay) Displays messages, menu selections, and the operation status.

* When unplugging the power cord, be sure to press [ON/OFF] first. When you press [ON/OFF], the printhead is

protected by the cap to prevent the ink from drying.

* When not using the machine for a long time, to prevent degradation of the printhead, print or copy in both black &

white and in color, or perform printhead cleaning, about once a month.

* Numerous nozzles are installed in the printhead for high-precision printing. Just as the uncapped tip of a ballpoint

pen or marker becomes dry and unusable of not u sed for a long period of time, the printhead nozzles become

blocked by dried ink. Periodically printing or cleaning the printhead can prevent this blockage. * The power cannnot be turned OFF with [ON.OFF] when the machine is operating. * The machine performs a printhead cleaning every time you plug in the machine. This ensures optim um print

quality but also consumes a small amount of ink during the cleaning process. For that reason, it is recommended

that you turn the machine OFF with [ON/OFF], and then unplug the power cord if necessary.

1-12

1.4 Consumables

Chapter 1

1.4.1 Ink tanks

Ink tanks Black:BCI-24 Black Color:BCI-24 Color

NOTE: For optimum printing results and to avoid printing problems, Canon recommends that you on ly use the Canon Ink Tanks described in this guide.

1.4.2 Print Media

The following paper is recommended for use with your machine. Please be sure to follow the guid elines and meet the requirements when loading print media in the multi-purpose tray.

T-1-5

0002-3979

0002-2336

Paper Type Load Limit Printer Driver Setting for

[Paper Type]

Plain paper Approx. 100 sheets

(20lb. or 75g/m2)

Envelopes Approx. 10 envelopes [Envelope]

Canon specialty media Canon recommends that you use genuine Canon paper to insure optimal quality

T-1-6

Paper Type Load Limit Printer Driver Setting for

High Resolution Paper Approx. 80 sheets [High Resolution Paper]

Glossy Photo Paper 10 sheets*1 (Letter/A4)

20 sheets (4"x6")

Matte Photo Paper 10 sheets [Matte Photo Paper]

[Plain Paper]

[Paper Type]

[Glossy Photo Paper]

1-13

Chapter 1

Photo Paper Plus Glossy

10 sheets*1 (Letter/A4/ 5"x7")

[Photo Paper Pro]

20 sheets(4"x6")

Photo Paper Pro 10 sheets*1 (Letter/A4)

[Photo Paper Pro]

20 sheets(4"x6") T-Shirt Transfers *1 1 sheet [T-shirt Transfer] Transparencies 30 sheets [Transparency]

*1 If the paper does not feed properly, fan the sheets prior to loadi ng them (up to 10) in the multi-purpose tray. Fanning the sheets will prevent them from sticking together.

Note: For envelopes and T-shirt Transfer, set the paper thickness lever position to the right. For the other paper types, set it to the left.

1-14

Chapter 2　Technical

Reference

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