Canon IP4300 Service Manual

iP4300

SIMPLIFIED SERVICE MANUAL

1. PRODUCT LIST

2. PRODUCT SPECIFICATIONS

3. ERROR DISPLAY

4. REPAIR

5. SERVICE MODE

6. EXTERNAL VIEW / PARTS LIST

7. TROUBLESHOOTING FLOWCHART

8. SPECIAL NOTES ON SERVICING

9. PRODUCT TECHNICAL INFORMATION APPENDIX 1: SERVICE TEST PRINT APPENDIX 2: EEPROM INFORMATION PRINT

QY8-13BA-000

Rev. 00

July 25, 2006

Canon Inc.

1. PRODUCT LIST

1-1. Main Units

Product name Product code Destination

Canon Inkjet Printer iP4300

Q30-4210-000 1438B001AA JPN 194,000 Q30-4213-000 1438B002AA US Q30-4210-000

Q30-4213-000 1438B016AA KR

1438B003AA CA 1438B004AA LAM 1438B006AA EUM 1438B007AA EMB 1438B008AA GB 1438B009AA EUM / EMB 1438B011AA AU 1438B012AA ASA 1438B013AA HK 1438B014AA CN 1438B015AA TW

1-2. Consumables

Product name Product code Destination Remarks Canon Ink Ta nk BCI-9BK 0372B001AA BCI-7eBK 0364B001AA BCI-7eC 0365B001AA BCI-7eM 0366B001AA BCI-7eY 0367B001AA Canon Ink Ta nk PGI-5BK 0628B001AA to 0628B005AA CLI-8BK 0620B001AA to 0620B005AA CLI-8C 0621B001AA to 0621B005AA CLI-8M 0622B001AA to 0622B005AA CLI-8Y 0623B001AA to 0623B005AA

001: EUR / OCN 002: AMR 003: ASA 004: W/O BOX 005: AMR S

Production q'ty

(for 3 months)

49,000

340,000

25,000

Print head Ink tanks (Japan / Non-Japan) BCI-9BK / PGI-5BK BCI- 7eBK / CLI-8BK BCI- 7eC / CLI-8C BCI- 7eM / CLI-8M BCI- 7eY / CLI-8Y CD / DVD tray 8cm CD / DVD adapter Power cord

*1: Not for the US and KR

models.

Accessories

1-3. Optional Unit

No optional units.

2. PRODUCT SPECIFICATIONS

2-1. Printer Specifications

Type Desktop serial color inkjet printer Paper feeding method Resolution 9,600 dpi x 2,400 dpi (Max.) Throughput (Target value)

Printing direction Bidirectional, uni-directional Print width Max. 203.2 mm (216 mm in borderless printing) Interface Computer USB 2.0 Hi-Speed Camera Direct PictBridge with a PictBridg e-supported digital camera, digital video camera, or

Paper feed ASF Stacking

capacity Paper weight 64 to 105 g/m2, Canon specialty paper 273 g/m2 at the maximum Paper

specifications

Cassette Stacking

capacity Paper weight 64 to 105 g/m2, Canon specialty paper 273 g/m2 at the maximum

Auto sheet feed (ASF, cassette, automatic duplex printing, CD / DVD printing*)

* Not supported in the US and KR models

Photo (“4x6”) *1 PP-101/Standard/Borderless: Approx. 36 sec. Camera Direct*2 4"x6" borderless Approx.101 sec

For reference: Bk text (Plain paper/Fine pattern) Max Speed (Custom Setting 5) : 30ppm Standard : 14.8ppm Color (Plain paper/Fine pattern) Max Speed (Custom Setting 5) : 24ppm Standard : 11.6ppm

*1: Based on Canon standard pattern. Print speed may vary depending on

System configuration, interface, software, document complexity, print mode, page coverage, type of paper used and does not take i nto accou nt data processing time on host computer.

*2:

When printing a 6 megapixel image taken by certain Canon digital camera from PictBridge on default settings using Photo Paper Plus Glossy without border.

Actual print speed may vary depending on image data, print mode, type of

paper used and device that the printer is connected to.

Note:

Notations for the Americas should be confirmed with the related marketing section of each sales company in the Americas.

camera-equipped mobile phone

Max. 13 mm (Approx. 150 sheets of 64 g/m

plain paper)

Plain paper: A4, A5, B5, Letter, Legal, custom Super White Paper SW-201: A4, Letter High Resolution Paper HR-101N: A4, Letter Photo Paper Pro PR-101: A4, Letter, 4x6, 4x8, 8x10, Wide Photo Paper Plus Glossy PP-101: A4, Letter, 4x6, 5x7 Photo Paper Plus Semi-gloss SG-201/101: A4, Letter, 4x6, 8x10 Glossy Photo Paper GP-401: A4, Letter, 4x6, Credit Card GP-501/502: A4, Letter, 4x6 Matte Photo Paper MP-101: A4, Letter, 4x6 Photo Paper Plus Double Sided PP-101D: A4, Letter, 5x7 Photo Stickers PS-101 T-shirt Transfer TR-301: A4 Envelope: DL-size, COM #10

Max. 13 mm (Approx. 150 sheets of 64 g/m

plain paper)

Paper

specifications DVD / CD print Supported media CD / DVD printable media Media size

(diameter) Print operation Front loading Acoustic noise (Target value)

Environmental requirements

Power supply

External dimensions With the trays retracted: Approx. 445 (W) x 303 (D) x 160 (H) mm

Weight Approx. 6.5 kg, including the print head / ink tanks Related standards Electromagnetic radiance:

Serial number location Remaining ink amount detection Paper type detection Not available Print head alignment Available (automatic or manual alignment via the printer driver Maintenance tab, or

Same as the ASF, except that the Legal and Credit Card sizes and Photo Stickers cannot be used in the cassette.

120 mm / 80 mm

Approx. 34.0 dB (Highest print quality settings: Photo Paper Pro, Custom 1, paper feeding from the ASF) During operation Temperature 5C to 35C (41F to 95F) Humidity 10%RH to 90%RH (no condensation) Non operation T emperature 0C to 40C (32F to 104F) Humidity 5%RH to 95%RH (no condensation)

Power supply voltage Frequency Power consumption Standby Power-off

AC 100 to 240 V 50/60 Hz Approx. 11 W Approx. 1.0 W Approx. 0.5 W

With the trays extended: Approx. 445 (W) x 582 (D) x 338 (H) mm

VCCI, FCC, IC, CE Mark, Taiwan EMC, C-Tick, CCC (EMC), Korea MIC, Gost-R Electrical safety: Electrical Appliance and Material Safety Law (DENAN), UL, C-UL, CB Report, CE

Mark, GS, Gost-R, FT, SASO, CCC, SPRING, Korea EK, IRAM (Argentine) Environmental regulations: RoHS (EU), WEEE (EU), Korea Package Recycle Law, Green Point (Germany),

Energy Star, Eco Mark, Law on Promoting Gre en Purchasing On the carriage flexible cable holder (visible when the access cover is open)

Available (detection by optical method and dot count, enabled at default)

automatic alignment via the Resume/Cancel button in Camera Direct Printing, automatic alignment at default)

2-2. Product Life

(1) Printer Specified print volume or the years of use, whichever comes first.

- Print volume: 13,000 pages

- Black: 5,200 pages (Black 1,500 character pattern)

- Color: 3,900 pages (7.5% duty per color pattern) 300 pages (A4, photo, borderless printing) 2,700 pages (4 x 6, photo, borderless printing) 900 pages (Postcard, photo, borderless printing)

- 3 years of use

(2) Print head

- Print volume: 29,400 pages

(3) Ink tank (target value) () Estimated Supplemental Yield

Color document (ISO/IEC FCD24712)*1 Photo (4" x 6") *2 (3,095)pages (1,305)pages 387pages 271pages 291pages

Average Yield PGI-5BK CLI-8BK CLI-8C CLI-8M CLI-8Y

520pages (5,220)pages 890pages 670pages 700pages

*1 Color document: Declared yield value in accordance with ISO/IEC FCD24711. Values obtained by continuous printing.

*2 "Photo (4"" x 6""): When printing Canon standard patterns on 4"" x 6"" <Photo Paper Plus Glossy> continuously with the default settings of <Photo Paper Plus Glossy> using Windows XP printer driver in borderless printing mode and Windows XP Photo Printing Wizard. "

Declared yield value determined based on Canon standard method referring to ISO/IEC FCD24712.

# Ink yield may vary depending on texts/photos printed, applications software used, print mode and type of paper used.

2-3. Print Head Specifications

Type Single head with 5 removable ink tanks (each color) Print head Pigment-based BK: 512 nozzles, 600 dpi, 30 pl

Dye-based BK / C / M / Y: 512 x 6 nozzles, 1,200 dpi, 1 pl / 5 pl (C / M), 5 pl (BK / Y) (Two 512 nozzles for C and M respectively)

Ink color Pigment-based black

Dye-based black, cyan, magenta, yellow

Ink tank Japan: BCI-9BK (pigment-based), BCI-7eBK / C / M / Y (dye-based)

Others: PGI-5BK (pigment-based), CLI-8BK / C / M / Y (dye-based) Weight (Net) Print head: Approx. 60 g Supply method As a service part (not including ink tanks) Part number QY6-0061-000

2-4. Supported Ink Tanks

Pigment-based

ink

BCI-

Model Destination PIXUS iP4300 Japan O X O O O O X X X X

PIXMA iP4300 Others X O X X X X O O O O

O: Usable X: Not usable

9BK

PGI5BK

BIC-

7eBK

BCI-

7eC

BIC7eM

Note: The ink tanks for the Japanese model are not compatible with those for the other models. Be

sure to use the appropriate ink tanks in servicing.

Dye-based ink

BCI-

7eY

CLI8BK

CLI-

3. ERROR DISPLAY

Errors are indicated by the LED, and warnings are displayed on the monitor of the computer connected to the printer.

3-1. Operator Call Errors (Alarm LED Blinking in Orange)

Alarm LED

blinking in

orange

2 times

3 times

4 times

5 times

Error [Error code] Solution Remarks

No paper. (ASF) [1000] Set the paper in the ASF, and press the

Resume/Cancel button.

No CD / DVD tray. [1001]*1 Set the CD / DVD tray, and press the

Resume/Cancel button.

No paper in the cassette. [1003]

No CD / DVD. [1002]

Paper jam. [1300] Error in paper feeding from the

Paper jam in the rear guide. [1303]

Paper jam in the under guide. [1304]

Front door close error. [1250]

No ink. [1600] Replace the empty ink tank(s), or press

Ink tank not installed. [1660] Install the applicable ink tank(s) properly,

The print head is not installed. [1401]

Print head temperature sensor error. [1403]

Faulty EEPROM data of the print head. [1405]

Print head hardware error. [1682]

Set the paper in the cassette, and press the Resume/Cancel button.

Set a CD or DVD in the CD / DVD tray

(which is ejected at error occurrence), and insert the CD / DVD tray in the proper position. Then, press the Resume/Cancel button.

Remove the jammed paper, and press the Resume/Cancel button.

Open the paper output tray. The error is indicated if the paper

the Resume/Cancel button.

and confirm that the LED's of all the ink tanks light red.

Install the print head properly.

ASF. Error in the duplexing transport

unit. Error in paper feeding from the

cassette.

output tray is closed at start of a print job, or while a print job is being performed.

Pressing the Resume/Cancel button will exit the error without ink tank replacement, however, ink may run out during printing.

(Operator Call Errors cont'd)

Alarm LED

blinking in

Error [Error code] Solution Remarks

orange

6 times

Inner cover open. [1841]*2 Close the inner cover, and press the

Inner cover open during printing on paper. [1846]

Inner cover open during printing on paper (print continuable). [1851]

Inner cover open during printing on paper (print NOT continuable). [1856]

Inner cover closed during CD / DVD printing (print continuable). [1850]

Inner cover closed during CD / DVD printing (print NOT continuable). [1855]

Multiple ink tanks of the same color installed. [1681]

Ink tank in a wrong position. [1680]

8 times Warning: The ink absorber

becomes almost full. [1700 / 1701 (Japan)]

9 times The connected digital

camera or digital video camera does not support Camera Direct Printing. [2001]

10 times Automatic duplex printi ng

cannot be performed. [1310]

11 times Failed in automatic print

head alignment. [2500]

Resume/Cancel button. Close the inner cover, and press the

Resume/Cancel button.

Close the inner cover, and press the Resume/Cancel button to clear the error. The paper being printed at error occurrence will be ejected without printing the remaining data for the ejected paper, then printing will resume from the next page.

Open the inner cover which functions as the CD / DVD tray feeder, set the CD / DVD tray in the feeder, and press the Resume/Cancel button.

Open the inner cover, and press the Resume/Cancel button to clear the error.

The CD or DVD being printed at error occurrence will be ejected without printing the remaining data for the ejected CD or DVD, then the next print job will be done.

Replace the wrong ink tank(s) with the correct one(s).

Install the ink tank(s) in the correct position.

Pressing the Resume/Cancel button will exit the error, and enable printing.

Remove the cable between the camera and the printer.

Press the Resume/Cancel button to eject the paper being used at error occurrence. Printing will resume from on the front side of the next page.

Press the Resume/Cancel button.

- If paper is being fed at error occurrence, the error is indicated after the paper is ejected.

- If the error occurs, the print head alignment values are not changed.

- After exit from the error by the Resume/Cancel button, the automatic print head alignment will not be re-do ne.

7 times

The service call error, indicating the ink absorber is full, is likely to occur soon.

Data which was to be printed on the back side of paper at error occurrence is skipped (not printed).

The error is indicated when the pattern is not printed due to no ink or non-ejection of ink, when the sensor's AD value is incorrect, or when the paper is shorter than the specified length.

(Operator Call Errors cont'd)

Alarm LED

blinking in

orange

13 times The remaining ink amount

14 times Ink tank not recognized.

15 times Ink tank not recognized.

16 times No ink. [1688] Replace the empty ink tank(s), and close

*1: Only for models supporting CD / DVD printing *2: Only for models not supporting CD / DVD printing

Error [Error code] Solution Remarks

Replace the applicable ink tank with a

unknown. [1683]

[1684]

[1410 to 1414]

new one, and close the top cover. Printing with a once-empty ink tank can damage the printer. To continue printing without replacing the ink tank(s), press the Resume/Cancel button for 5 sec. or longer to disable the function to detect the remaining ink amount. After the operation, it is recorded in the printer that the function to detect the remaining ink amount was disabled.

A non-supported ink tank is installed (the ink tank LED is turned off). Install the supported ink tanks.

An error occurred in an ink tank (the ink tank LED is turned off). Replace the ink tank(s). Each error code corresponds to each ink tank, from left (the opposite side of the home position) to right, respectively.

the top cover. Printing with an empty ink tank can damage the printer. To continue printing without replacing the ink tank(s), press the Resume/Cancel button for 5 sec. or longer to disable the function to detect the remaining ink amount. After the operation, it is recorded in the printer that the function to detect the remaining ink amount was disabled.

The error is indicated when raw ink is detected but the dot count number exceeds the threshold of complete exhaustion of ink.

Ink tank positioning (from left to right): BK, PigBK, Y, M, C

The error is indicated when "no raw ink" is detected and when the dot count number exceeds the threshold of complete exhaustion of ink.

3-2. Service Call Errors (by Cyclic Blinking in Orange (Alarm LED) and Green (Power LED), or

Alarm LED Lit in Orange)

Cycles of blinking in

orange and green

2 times Carriage error [5100]

3 times Line feed error [6000]

4 times Purge cam sensor error [5C00]

5 times ASF (cam) sensor error [5700] 6 times Internal temperature error [5400]

7 times Ink absorber full [5B00 / 5B01 (Japan)] 8 times Print head temperature rise error [5200] - Print head (QY6-0061)

9 times EEPROM / NVRAM error [6800] 10 times VH monitor error [B200]

11 times Carriage lift mechanism error [5110]

12 times AP position error [6A00]

13 times Paper feed position error [6B00]

14 times Paper feed cam sensor error [6B10]

15 times USB Host VBUS overcurrent [9000] 16 times Pump roller sensor error [5C20]

Error [Error code]

(Replacement of listed parts, which are likely to be

- Print head (QY6-0061)

Solution

faulty)

19 times Ink tank position sensor error [6502]

20 times Other hardware error [6500] Power LED turned off,

Alarm LED lit Power LED lit,

Alarm LED lit

*1: Before replacement of the logic board ass'y, check the ink absorber counter value (by service test print or EEPROM

information print). If the counter value is 7% or more, also replace the ink absorber kit (QY5-0176) when replacing the logic board ass'y. See 5. SERVICE MODE, for details.

ROM error

RAM error

3-3. Warnings

(1) Printer (no LED indications)

Displayed warning Remarks

Low ink Status indication only. Print head temperature rise If the print head temperature is high when the access cover is opened,

the warning is displayed When the print head temperature falls, the warning is released.

Protection of excess rise of the print head temperature

*1: If the warning is displayed, the carriage does not move to the ink tank replacement position when the access

cover is opened.

If the print head temperature exceeds the specified limit, a Wait is inserted during printing.

5. SERVICE MODE

Function Procedures Remarks

Service test print

- Model name

- Destination

- ROM version

- USB serial number

- Ink absorber counter value (ink amount in the ink absorber)

- CD / DVD sensor correction value

- Ink system function check result

- CD / DVD sensor correction result

EEPROM initialization See "Service mode operation

Ink absorber counter reset See "Service mode operation

LF correction See "Service mode operation

Left margin correction See "Service mode operation

Destination settings See "Service mode operation

Note: At the end of the service mode, press the Power button. The paper lifting plate of the sheet feed

unit will be raised.

1) With the printer power turned off, while pressing the Resume/Cancel button, press and hold the

Power button. (DO NOT release the buttons. The Power LED lights in green to indicate that a function is selectable.)

2) While holding the Power button, release the Resume/Cancel button. (DO NOT release the Power

button.)

3) While holding the Power button, press the Resume/Cancel button 2 times, and then release both

the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green, starting with Alarm LED.)

4) When the Power LED lights in green, press the Resume/Cancel button the specified number of

time(s) according to the function listed in the table below. (Each time the Resume/Cancel button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green, starting with Alarm LED.)

See "Service mode operation procedures" below.

procedures" below.

Set a sheet of A4 or letter size paper

the ASF

For print sample, see APPENDIX 1, SERVICE TEST PRINT.

The following items are NOT initialized, and the shipment arrival flag is not on:

- USB serial number

- Destination settings

- Ink absorber counter value

- CD / DVD correction value

- LF correction value

- Left margin correction value

- Record of disabling the function to detect the remaining ink amount

If the ink absorber counter value is 7% or more, replace the ink absorber kit.

+ 25 hidden pages