Brother MFC-8460N, MFC-8660DN, MFC-8860DN, MFC-8870DW User Guide

USER’S GUIDE

MFC-8460N MFC-8660DN MFC-8670DN MFC-8860DN MFC-8870DW

Version D

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: MFC-8460N, MFC-8660DN,

MFC-8670DN, MFC-8860DN and MFC-8870DW (Circle your model number)

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt;

 may support an insurance claim by you in the event of product loss

covered by insurance; and,

 will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is online at http://www.brother.com/registration

Brother numbers

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Register your product

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product should you lose your receipt;  may support an insurance claim by you in the event of product loss covered by insurance; and,  will help us notify you of enhancements to your product and special offers.

Please complete and fax the Brother Warranty Registration And Test Sheet or, for your convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product.

http://solutions.brother.com

Note

You can check here for Brother driver updates. To keep your machine performance up to date, check here for the latest fimware upgrade

(for Windows

only).

For Customer Service

In USA: 1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (fax)

In Canada: 1-877-BROTHER

(514) 685-4898 (fax)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437).

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

Ordering accessories and supplies

For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)

Note

In Canada only Visa and MasterCard are accepted.

In USA: 1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (fax)

http://www.brothermall.com

In Canada: 1-877-BROTHER

http://www.brother.ca

Description Item

Toner Cartridge TN-550 (Standard, Prints approx. 3,500 pages)

TN-580 (High yield, Prints approx. 7,000 pages) Drum Unit DR-520 Telephone Line Cord LG3077001 IEEE-1284 Bi-directional Cable F2A046-10 Paper Tray #2 (Option) LT-5300 User’s Guide MFC-8460N, MFC-8660DN,

MFC-8670DN, MFC-8860DN and

MFC-8870DW:

MFC-8460N, MFC-8860DN and

MFC-8870DW: Quick Setup Guide MFC-8460N and MFC-8860DN: LP2024001

MFC-8670DN: LP1107001

MFC-8870DW: LP2067001

LS1102001 (English for USA and Canada)

LP2019002 (French for Canada)

(English for USA and Canada) LP2024002

(French for Canada)

(English for USA)

(English for USA and Canada)

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

iii

Brother® One-Year Limited Warranty and Replacement Service

(USA only)

Who is covered:

 This limited warranty ("warranty") is given

only to the original end-use/retail purchaser (referred to in this warranty as "Original Purchaser") of the accompanying product, consumables and accessories (collectively referred to in this warranty as "this Product").

 If you purchased a product from someone

other than an authorized Brother reseller in the United States or if the product was used (including but not limited to floor models or refurbished product), prior to your purchase you are not the Original Purchaser and the product that you purchased is not covered by this warranty.

What is covered:

 This Product includes a Machine and

Consumable and Accessory Items. Consumable and Accessory Items include but are not limited to print heads, toner, drums, ink cartridges, print cartridges, cordless handset battery, refill ribbons, therma PLUS paper and thermal paper.

 Except as otherwise provided herein,

Brother warrants that the Machine and the accompanying Consumable and Accessory Items will be free from defects in materials and workmanship, when used under normal conditions.

 This warranty applies only to products

purchased and used in the United States. For products purchased in, but used outside, the United States, this warranty covers only warranty service within the United States (and does not include shipping outside the United States).

What is the length of the Warranty Periods:

 Machines: one year from the original

purchase date.

 Accompanying Consumable and

Accessory Items: 90 days from the original purchase date or the rated life of consumable, whichever comes first.

What is NOT covered:

This warranty does not cover 1 Physical damage to this Product; 2 Damage caused by improper installation,

improper or abnormal use, misuse, neglect or accident (including but not limited to transporting this Product without the proper preparation and/or packaging);

3 Damage caused by another device or

software used with this Product (including but not limited to damage resulting from

use of non Brother Consumable and Accessory Items);

4 Consumable and Accessory Items that

expired in accordance with a rated life;

5 Problems arising from other than defects in

materials or workmanship; and,

6 Normal Periodic Maintenance Items, such

as Paper Feeding Kit, Fuser and Laser Units.

This limited warranty is VOID if this Product has been altered or modified in any way (including but not limited to attempted warranty repair without authorization from Brother and/or alteration/removal of the serial number).

What to do if you think your Product is eligible for warranty service:

Report your issue to either our Customer Service Hotline at 1-877-BROTHER (1-877276-8437) or to a Brother Authorized Service Center within the applicable warranty period. Supply Brother or the Brother Authorized Service Center with a copy of your dated bill of sale showing that this Product was purchased within the U.S. For the name of local Brother Authorized Service Center(s), call 1-877-BROTHER (1-877-276-8437) or visit www.brother-usa.com.

What Brother will ask you to do:

After contacting Brother or a Brother Authorized Service Center, you may be required to deliver (by hand if you prefer) or send the Product properly packaged, freight prepaid, to the Authorized Service Center together with a photocopy of your bill of sale.

You are responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping.

What Brother will do:

If the problem reported concerning your Machine and/or accompanying Consumable and Accessory Items is covered by this warranty and to Brother or an Authorized Service Center within the applicable warranty period, Brother or its Authorized Service Center will repair or replace the Machine and/or accompanying Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying Consumable and Accessory Items is made by Brother in its sole

if you first reported the problem

-brand parts and

Brother® One-Year Limited Warranty and Replacement Service

Brother® One Year Limited Warranty and Replacement Service

(USA only)

discretion. Brother reserves the right to supply a refurbished or remanufactured replacement Machine and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement products conform to the manufacturer's specifications for new product/parts. The repaired or replacement Machine and/or accompanying Consumable and Accessory Items will be returned to you freight prepaid or made available for you to pick up at a conveniently located Authorized Service Center.

If the Machine and/or accompanying Consumable and Accessory Items are not covered by this warranty (either stage), you will be charged for shipping the Machine and/or accompanying Consumable and Accessory Items back to you and charged for any service and/or replacement parts/products at Brother's then current published rates.

The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.

What happens when Brother elects to replace your Machine:

When a replacement Machine is authorized by Brother, and you have delivered the Machine to an Authorized Service Center, the Authorized Service Center will provide you with a replacement Machine after receiving one from Brother. If you are dealing directly with Brother, Brother will send to you a replacement Machine with the understanding that you will, after receipt of the replacement Machine, supply the required proof of purchase information, together with the Machine that Brother agreed to replace. You are then expected to pack the Machine that Brother agreed to replace in the package from the replacement Machine and return it to Brother using the pre-paid freight bill supplied by Brother in accordance with the instructions provided by Brother. Since you will be in possession of two machines, Brother will require that you provide a valid major credit card number. Brother will issue a hold against the credit card account number that you provide until Brother receives your original Product and determines that your original Product is entitled to warranty coverage. Your credit card will be charged up to the cost of a new Product only if: (i) you do not return your original Product to Brother within five (5) business days; (ii) the problems with your original Product are not covered by the limited warranty; (iii) the proper packaging instructions are not followed and has caused

damage to the product; or (iv) the warranty period on your original Product has expired or has not been sufficiently validated with a copy of the proof of purchase (bill of sale). The replacement Machine you receive (even if refurbished or remanufactured) will be covered by the balance of the limited warranty period remaining on the original Product, plus an additional thirty (30) days. You will keep the replacement Machine that is sent to you and your original Machine shall become the property of Brother. Retain your original

Accessory Items and a copy of the return freight bill, signed by the courier.

Limitations:

Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for the repair or replacement as described above, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you.

THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.

 This Limited Warranty is the only warranty

that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother's obligations to you. It replaces all other agreements and understandings that you may have with Brother or its representatives.

 This warranty gives you certain rights and

you may also have other rights that may vary from state to state.

 This Limited Warranty (and Brother's

obligation to you) may not be changed in any way unless you and Brother sign the same piece of paper in which we (1) refer to this Product and your bill of sale date, (2) describe the change to this warranty and (3) agree to make that change.

Important: We recommend that you keep all original packing materials, in the event that you ship this Product.

BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE

LIMITED WARRANTY

(Canada only)

Pursuant to the limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. ("Brother"), or its Authorized Service Centres, will repair or replace (at Brother's sole discretion) this MFC/Fax machine free of charge if defective in material or workmanship. This warranty applies only to products purchased and used in Canada. This limited Warranty does not include cleaning, consumables (including, without limitation, ink cartridges, print cartridges, print rolls, thermal paper rolls, toner cartridges, drum units, OPC belts, fixing units, print heads, paper feed rollers, transfer rolls, cleaning rollers, waste toner packs, oil bottles) or damage caused by accident, neglect, misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or tampering by anyone other than a Brother Authorized Service Representative, or if shipped out of the country. The use of supplies or consumable items that are non-Brother products may void your warranty. This limited warranty ceases when this machine is rented, sold, or otherwise disposed of. Operation of the MFC/Fax machine in excess of the specifications or with the Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser.

In order to obtain warranty service, the MFC/Fax machine must be delivered or shipped freight prepaid by the end-user/purchaser to a "Brother" Authorized Service Centre, together with your Canadian Proof of Purchase in the form of a Sales Receipt.

When shipping or transporting your MFC/Fax machine, please refer to your Operation Manual for the proper packaging procedures.

For Laser units: Failure to remove the Toner Cartridge (and Toner Drum Unit, waste toner packs or oil bottles on applicable models) during shipping or transport will cause severe damage to the Laser MFC/Fax machine and will void the Warranty.

For inkjet units: (When shipping your Inkjet MFC/Fax machine remove the ink cartridges and replace them with the original protective parts. If original protective parts are not available, leave ink cartridges installed. Please avoid shipping the unit without original protective parts or ink cartridges.) Damage to your print head resulting from packing the Inkjet MFC/Fax machine without the ink cartridges or the protective parts will void your warranty.

Improper packaging may cause severe damage to the machine during shipping and will void the warranty.

BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATIONS, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.

No oral or written information, advice or representation provided by Brother, its Authorized Service Centres, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. The warranty states Brother's entire liability and your exclusive remedy against Brother for any failure of the MFC/Fax machine to operate properly.

Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Fax machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages. Since some Provinces do not allow the above limitation of liability, such limitation, may not apply to you.

This Limited Warranty gives you specific legal rights and you may also have other rights which vary from Province to Province.

Warranty Service is available at Brother Authorized Service Centres throughout Canada. For Technical Assistance or for the name and location of your nearest Authorized Service Centre call 1-877-BROTHER.

Internet support: support@brother.ca or browse Brother's Web Site www.brother.ca.

Section I General

1 General information 2

Using the documentation....................................................................................... 2

Symbols and conventions used in the documentation .................................... 2

Accessing the complete User’s Guide................................................................... 2

Viewing documentation ................................................................................... 2

Accessing Brother Support (For Windows

Control panel overview ..........................................................................................6

Status LED indications .................................................................................... 9

2 Loading documents and paper 11

Loading documents ............................................................................................. 11

Using the ADF ...............................................................................................11

Using the scanner glass ................................................................................12

Acceptable paper and other media...................................................................... 12

Recommended media ................................................................................... 12

Handling and using media .............................................................................13

Loading paper and other media........................................................................... 15

Loading paper................................................................................................ 15

Loading envelopes and other media .............................................................16

Printable Area................................................................................................ 17

) .........................................................5

3 General setup 18

Mode timer........................................................................................................... 18

Paper settings...................................................................................................... 18

Paper Type....................................................................................................18

Paper Size.....................................................................................................19

Tray use in Copy mode ................................................................................. 19

Tray use in Fax mode....................................................................................20

Tray use in Print mode .................................................................................. 20

Volume Settings................................................................................................... 21

Ring volume................................................................................................... 21

Beeper volume ..............................................................................................21

Speaker volume............................................................................................. 21

Automatic daylight savings time .......................................................................... 22

Ecology features..................................................................................................22

Toner save.....................................................................................................22

Sleep time......................................................................................................23

Turning off the scanner lamp......................................................................... 23

LCD Contrast.......................................................................................................23

vii

4 Security features 24

Security................................................................................................................24

Setting Lock...................................................................................................24

Secure Function Lock....................................................................................25

Section II Fax

5 Sending a fax 30

Entering fax mode................................................................................................30

Sending a single-sided fax from the ADF ......................................................30

Sending a 2-sided fax from the ADF

(MFC-8670DN, MFC-8860DN and MFC-8870DW only) ...........................30

Sending a fax from the scanner glass ...........................................................31

Faxing legal size documents from the scanner glass ....................................31

Canceling a fax in progress ...........................................................................31

Broadcasting........................................................................................................32

Canceling a Broadcast in progress................................................................32

Additional sending operations..............................................................................33

Sending faxes using multiple settings ...........................................................33

Electronic cover page ....................................................................................33

Contrast .........................................................................................................35

Changing fax resolution.................................................................................35

Dual access ...................................................................................................36

Real time transmission ..................................................................................36

Overseas mode .............................................................................................37

Delayed faxing...............................................................................................37

Delayed batch transmission ..........................................................................38

Checking and canceling waiting jobs.............................................................38

Sending a fax manually .................................................................................39

Out of Memory message ...............................................................................39

6 Receiving a fax 40

Choose the correct Receive Mode ......................................................................40

Using Receive Modes..........................................................................................41

Fax Only ........................................................................................................41

Fax/Tel...........................................................................................................41

Manual...........................................................................................................41

External TAD .................................................................................................41

Receive Mode settings ........................................................................................42

Ring Delay .....................................................................................................42

F/T Ring Time................................................................................................42

Easy Receive.................................................................................................42

Setting the Print Density ................................................................................43

Additional receiving operations............................................................................44

Printing a reduced incoming fax .................................................................... 44

Duplex (2-sided) printing for Fax mode (MFC-8670DN, MFC-8860DN and

MFC-8870DW only)...................................................................................44

viii

Setting the Fax Receive Stamp ..................................................................... 45

Receiving a fax at the end of a conversation.................................................45

Printing a fax from the memory ..................................................................... 45

7 Phone services and external devices 46

Phone line services.............................................................................................. 46

Voice Mail ...................................................................................................... 46

Distinctive Ring.............................................................................................. 47

Caller ID.........................................................................................................48

Connecting an external TAD (telephone answering device)................................49

Connections................................................................................................... 50

Recording an outgoing message................................................................... 50

Special line considerations ............................................................................ 50

Multi-line connections (PBX) ......................................................................... 52

External and extension phones ...........................................................................52

Operation from extension telephones............................................................ 52

For Fax/Tel mode only...................................................................................53

Connecting an external phone....................................................................... 53

Using a cordless external handset ................................................................53

Using remote codes....................................................................................... 53

8 Dialing and storing numbers 55

How to Dial .......................................................................................................... 55

Manual dialing ...............................................................................................55

One-Touch dialing ......................................................................................... 55

Speed-Dialing ................................................................................................ 55

Search ........................................................................................................... 56

LDAP Search (MFC-8860DN and MFC-8870DW only).................................56

Fax redial.......................................................................................................56

Storing numbers .................................................................................................. 57

Storing a pause .............................................................................................57

Storing One-Touch dial numbers...................................................................57

Storing Speed-Dial numbers .........................................................................59

Changing One-Touch and Speed-Dial numbers ........................................... 60

Setting up Groups for broadcasting............................................................... 61

Dialing access codes and credit card numbers ............................................. 62

Pause ............................................................................................................ 62

Tone or Pulse (For Canada only) .................................................................. 62

9 Remote fax options 63

Fax Forwarding.................................................................................................... 63

Paging .................................................................................................................64

Fax Storage ......................................................................................................... 64

PC Fax Receive................................................................................................... 65

Changing Remote Fax Options ...........................................................................66

Turning off Remote Fax Options ................................................................... 66

Remote Retrieval .................................................................................................67

Setting a remote access code .......................................................................67

Using your Remote Access Code..................................................................67

Retrieving fax messages ...............................................................................68

Changing the Fax Forwarding number .......................................................... 68

Remote fax commands........................................................................................69

10 Printing reports 70

Fax reports...........................................................................................................70

Transmission verification report.....................................................................70

Fax journal.....................................................................................................70

Reports ................................................................................................................71

How to print a report ......................................................................................71

11 Polling 72

Polling receive .....................................................................................................72

Sequential polling ..........................................................................................72

Polled transmit .....................................................................................................73

Setup for polled transmit................................................................................ 73

Section III Copy

12 Making copies 76

How to copy .........................................................................................................76

Entering copy mode.......................................................................................76

Making a single copy .....................................................................................76

Making multiple copies ..................................................................................76

Stop copying.................................................................................................. 76

Copy options........................................................................................................77

Changing copy quality ...................................................................................77

Changing text copy resolution .......................................................................78

Enlarging or reducing the image copied ........................................................78

Making N in 1 copies or a poster (page layout) .............................................79

Duplex (2-sided) copying

(MFC-8670DN, MFC-8860DN and MFC-8870DW only) ...........................81

Sorting copies using the ADF ........................................................................83

Adjusting contrast .......................................................................................... 83

Tray Select ....................................................................................................84

Out of Memory message .....................................................................................84

Section IV Software

13 Software and Network features 86

Section V Appendixes

A Safety and Legal 88

Choosing a location ............................................................................................. 88

To use the machine safely................................................................................... 89

Important Information........................................................................................... 92

Standard telephone and FCC Notices........................................................... 92

Industry Canada Compliance Statement (Canada only) ..............................95

Disconnect device .........................................................................................95

LAN connection ............................................................................................95

Laser safety................................................................................................... 95

FDA regulations............................................................................................. 96

Important safety instructions..........................................................................97

Trademarks ...................................................................................................98

B Options 99

Options ................................................................................................................99

Optional Paper Tray (LT-5300).......................................................................... 100

Memory Board ...................................................................................................100

DIMM types .................................................................................................100

Installing extra memory ............................................................................... 101

C Troubleshooting and routine maintenance 102

Troubleshooting.................................................................................................102

If you are having difficulty with your machine .............................................. 102

Improving the print quality ........................................................................... 110

Setting Dial Tone Detection.........................................................................115

Phone line interference................................................................................ 115

Error messages ................................................................................................. 116

Checking if the machine has faxes in its memory .......................................120

Sending faxes to another fax machine ........................................................ 120

Sending faxes to your PC............................................................................120

Document jams............................................................................................ 121

Paper jams ..................................................................................................122

Routine maintenance.........................................................................................126

Cleaning the outside of the machine ........................................................... 126

Cleaning the scanner glass ......................................................................... 128

Cleaning the laser scanner window............................................................. 128

Cleaning the corona wire.............................................................................130

Cleaning the drum unit ................................................................................131

Replacing the toner cartridge (TN-550/TN-580) ..........................................132

Replacing the toner cartridge ......................................................................132

Replacing the drum unit (DR-520)............................................................... 135

Replacing periodic maintenance parts............................................................... 137

Packing and shipping the machine .................................................................... 137

Machine Information ..........................................................................................138

Checking the serial number......................................................................... 138

Checking the page counters........................................................................ 138

Checking the remaining life of parts ............................................................139

D Menu and Features

On-screen programming....................................................................................140

Menu table................................................................................................... 140

Memory storage...........................................................................................140

Menu keys .........................................................................................................140

Menu Table........................................................................................................ 142

Entering Text .....................................................................................................157

E Specifications

General ..............................................................................................................159

Print media.........................................................................................................160

Fax.....................................................................................................................161

Copy ..................................................................................................................162

Scan...................................................................................................................163

Print ...................................................................................................................164

Interfaces ........................................................................................................... 164

Computer requirements .....................................................................................165

Consumable items .............................................................................................166

Ethernet wired network ......................................................................................167

Ethernet wireless network (MFC-8870DW only)................................................ 168

Authentication and encryption for wireless users only.................................169

Wi-Fi Alliance certification ...........................................................................170

F Glossary 171

G Index 175

xii

Section I

General I

General information 2 Loading documents and paper 11 General setup 18 Security features 24

General information 1

Using the documentation

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Symbols and conventions used in the documentation 1

The following symbols and conventions are used throughout the documentation.

Bold Bold style indentifies keys on

the machine control panel or computer screen.

Italics Italicized style emphasizes an

important point or refers you to a related topic.

Courier New

Courier New font identifies the messages shown on the LCD of the machine.

Warning icons tell you what to do to avoid the risk of injury.

Electrical Hazard icons alert you to a possible electrical shock.

Hot Surface icons warn you not to touch MFC parts that are hot.

Caution icons tell you about procedures you must follow to prevent damaging the machine.

Incorrect setup icons alert you to devices and operations that are not compatible with the machine.

Note icons give useful tips.

Accessing the complete User’s Guide

The printed User’s Guide does not contain all the information about your machine. The advanced features of the Printer, Network, Scanner, and PC Fax are explained in the complete User’s Guide that you can find on the CD-ROM.

Viewing documentation 1

Viewing documentation (Windows®) 1

To view the documentation, from the Start menu, point to Brother, MFL Pro Suite from the program group, and then click User’s Guide.

If you have not installed the software, you can find the documentation by following the instructions below:

a Turn on your PC.

(MFC-8460N, MFC-8860DN and MFC-8870DW) Insert the Brother CD-ROM labeled

Windows

(MFC-8660DN and MFC-8670DN) Insert the Brother CD-ROM into your

CD-ROM drive. For Windows Vista Users, insert the Brother CD-ROM

labeled Windows Vista

b If the language selection screen

appears, click your language.

into your CD-ROM drive.

General information

c If the model name screen appears, click

your model name.The CD-ROM main menu will appear.

If this window does not appear, use

Windows setup.exe program from the root directory of the Brother CD-ROM.

Explorer to find and run the

d Click Documentation. e Click the documentation you want to

read:

 Setup Guide: Setup and software

installation instructions.

 User's Guide (3 manuals): User’s

Guide for stand-alone operations, Network User’s Guide, and Software User’s Guide.

 PaperPort User's Guide: Document

management software.

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User's Guide: 1

 Scanning a document using the TWAIN

driver in Chapter 2

 Scanning a document using the WIA

driver (For Windows

in Chapter 2

 Using ControlCenter2 in Chapter 3  Network Scanning (For models with built-

in network support) in Chapter 4

XP and Windows Vista®)

PaperPort® User's Guide: 1

 Instructions for scanning directly from

ScanSoft

PaperPort

How to find Internet FAX instructions (MFC-8860DN and MFC-8870DW only)

You can find the instructions in the Network User’s Guide on the CD-ROM.

Chapter 1

Viewing Documentation (Macintosh®) 1

a Turn on your Macintosh

(MFC-8460N, MFC-8860DN and MFC-8870DW) Insert the Brother CD-ROM labeled

Macintosh

(MFC-8660DN and MFC-8670DN) Insert the Brother CD-ROM into your CD-ROM drive.

b The following window will appear.

into your CD-ROM drive.

Software User's Guide: 1

 Scanning from a Macintosh® in Chapter 9

(For Mac OS or greater)

 Using ControlCenter2 in Chapter 10

(For Mac OS page 156

 Network Scanning in Chapter 11

(For Mac OS

9.1-9.2/Mac OS® X 10.2.4

X 10.2.4 or greater) on

X 10.2.4 or greater)

Presto!® PageManager® User's Guide:1

 Instructions for scanning directly from

Presto!

PageManager

How to find Internet FAX instructions (MFC-8860DN and MFC-8870DW only)

You can find the instructions in the Network User’s Guide on the CD-ROM.

c Double-click the Documentation icon. d If the language selection screen

appears, double-click your language.

e Double-click the documentation you

want to read:

 Setup Guide: Setup and Software

installation instructions.

 User's Guides (3 manuals): User’s

Guide for stand-alone operations, Network User’s Guide, and Software User’s Guide.

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Accessing Brother

General information

Support

) click

) 1

(For Windows

You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers on page i and on the Brother CD-ROM.

 Click Brother Support on the main menu.

The following screen will appear:

 To access our web site

(www.brother.com

Brother Home Page.

 To view all Brother Numbers, including

Customer Service numbers for the USA and Canada, click Support Information.

 To access the USA Brother online

shopping mall (www.brothermall.com additional product and service information, click Brother Mall.com.

 For the latest news and product support

information (http://solutions.brother.com/

Brother Solutions Center. To return to the main page, click Back. Or, if you have finished, click Exit.

), click

) for

Chapter 1

Control panel overview 1

MFC-8460N, MFC-8660DN, MFC-8670DN, MFC-8860DN and MFC-8870DW have similar control panel keys.

12 3

1 One-Touch keys

These 20 keys give you instant access to 40 previously stored numbers.

Shift

Lets you access One-Touch numbers 21 to 40 when held down.

2Status LED

The LED will flash and change color depending on the machine status.

3LCD

Displays messages to help you use your machine.

4 Menu keys:

Accesses the main menu.

Clear/Back

Deletes entered data or lets you exit the menu.

Selects a setting. d or c

Scrolls backwards or forwards through menu selections. Changes the volume when in fax or standby mode.

a or b

91011

Scrolls through the menus and options.

5Dialpad

Used to enter telephone and fax numbers or to enter text.

The # key temporarily switches the dialing mode from Pulse to Tone during a telephone call (For Canada only).

6Stop/Exit

Stops an operation or exits from a menu.

7Start

Starts sending a fax, copying or scanning.

General information

34 5

987

8 Copy keys

Duplex (MFC-8670DN, MFC-8860DN and MFC-8870DW only)

You can choose Duplex to copy on both sides of the paper.

Contrast/Quality (MFC-8670DN, MFC-8860DN and MFC-8870DW only)

Lets you change the quality or contrast for the next copy.

Contrast (MFC-8460N and MFC-8660DN only)

Lets you change the contrast for the next copy.

Quality (MFC-8460N and MFC-8660DN only)

Lets you change the quality for the next copy.

Enlarge/Reduce

Reduces or enlarges copies.

Tray Select

Lets you change which tray will be used for the next copy.

Sort

Sorts multiple copies using the ADF.

N in 1

You can choose N in 1 to copy 2 or 4 pages onto one page.

9 Mode keys

Fax

Puts the machine in Fax mode.

Scan

Puts the machine in Scan mode. (For details about scanning, see the Software

User’s Guide on the CD-ROM

Copy

Puts the machine in Copy mode.

Chapter 1

10 Fax and telephone keys

Hook

Press before dialing if you want to make sure a fax machine answers, and then press Start. Also, press this key after you pick up the handset of an external telephone during the F/T ring (fast double-rings).

Resolution

Sets the resolution when sending a fax.

Search/Speed Dial

Lets you look up numbers stored in the dialing memory and LDAP server* (*MFC-8860DN and MFC-8870DW only).

You can search the stored number by alphabetically.

It also lets you look up the stored number in Speed-Dial numbers by pressing Shift and Search/Speed Dial simultaneously and then the three-digit number.

Redial/Pause

Redials the last number called. It also inserts a pause when programming quick dial numbers.

11 Print keys

Secure

When using Secure Function Lock, you can switch restricted users by holding down Shift as you press Secure. (see

Function Lock

You can print data saved in memory when you enter your four-digit password. (For details about using the Secure key, see the Software User’s Guide on the CD-ROM.)

Job Cancel

Cancels a programmed fax job or print job and clears the machine’s memory.

on page 25.)

Secure

General information

Status LED indications 1

The Status LED (light emitting diode) will flash and change color depending on the machine’s status.

The LED indications shown in the table below are used in the illustrations in this chapter.

LED LED Status

Green

Yellow

Red

LED is off.

LED is on.

LED is blinking.

LED Machine Status Description

Sleep Mode The power switch is off or the machine is in Sleep mode.

Warming Up The machine is warming up for printing.

Green

Ready The machine is ready to print.

Green

Receiving Data The machine is either receiving data from the computer,

processing data in memory, or printing data.

Yellow

Data Remaining in

Print data remains in the machine memory.

Memory

Yellow

Chapter 1

Service error Follow the steps below.

1. Turn off the power switch.

Red

2. Wait a few seconds, and then turn it back on and try to print again.

If you cannot clear the error and you see the same service call indication after turning the machine back on, please call Brother

Customer Service. (See Brother numbers on page i.) Cover open The front cover or fuser cover is open. Close the cover. Toner Life End Replace the toner cartridge with a new one.

Red

Paper error Put paper in the tray or clear the paper jam. Check the LCD

message. Scan lock Check that the scanner lock lever is released. Others Check the LCD message. Out of memory Memory is full.

Note

When the power switch is off or the machine is in Sleep mode, the LED is off.

Loading documents and paper 2

Loading documents 2

All fax, scan and copy operations can be performed from the ADF or the scanner glass.

Using the ADF 2

You can use the ADF (automatic document feeder) to fax, scan or copy sheets of paper. The ADF feeds each sheet one at a time.

When loading the ADF, make sure that documents written with ink are completely dry.

Single-sided Document

Documents must be from 5.8 to 8.5 inches (148.0 to 215.9 mm) wide and from 5.8 to 14 inches (148.0 to 355.6 mm) long, and of a

standard weight [20 lb (80 g/m

2-sided Document (MFC-8670DN, MFC-8860DN and MFC-8870DW only)

When you load a 2-sided document, the document must be from 5.8 to 8.5 inches (148.0 to 215.9 mm) wide and from 5.8 to

11.7 inches (148.0 to 297.0 mm) long. For information on the capacity of the ADF

see Specifications on page 159.

)].

a Unfold the ADF document output

support flap (1).

b Fan the pages well. c Place your documents face up, top edge

first in the ADF until you feel them touch the feed roller.

d Adjust the paper guides to fit the width of

your documents.

To avoid damaging your machine while using the ADF, do not pull on the document while it is feeding.

To scan non-standard documents see Using the scanner glass on page 12.

CAUTION

Chapter 2

Using the scanner glass 2

You can use the scanner glass to fax, scan, or copy the pages of a book or single sheets of paper. Documents can be up to 8.5 inches wide and up to 14 inches long (215.9 mm wide to 355.6 mm long).

To use the scanner glass, the ADF must be empty.

a Lift the document cover.

Acceptable paper and other media 2

Print quality may vary according to the type of paper you are using.

You can use the following types of media: plain paper, transparencies, labels or envelopes.

For best results, follow the steps below:

 Use paper made for plain paper copying.  Use paper that is 20 to 24 lb (75 to

90 g/m

 Use labels or transparencies which are

designed for use in laser printers.

 When using transparencies remove each

sheet immediately to prevent smudging or paper jams.

 Avoid touching the printed surface of the

paper immediately after printing.

 Use long grain paper with a neutral Ph

value, and a moisture content of approx 5%.

b Using the document guidelines on the

left, center the document face down on the scanner glass.

c Close the document cover.

If the document is a book or is thick, do not slam the cover or press on it.

CAUTION

Recommended media 2

To get the best print quality, we suggest using the following paper.

Paper Type Item

Plain paper Xerox 4200DP 20 lb

Hammermill Laser Paper 24 lb

(Xerox Premier 80 g/m (Xerox Business 80 g/m2)

(M-real DATACOPY 80 g/m Recycled paper (Xerox Recycled Supreme) Transparency 3M CG 3300 Labels Avery laser label #5160

(Avery laser label L7163)

)

Handling and using media 2

 Store paper in its original packaging and

keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

 Avoid touching either side of

transparencies, as this can decrease the print quality.

 Only use transparencies recommended

for laser printing.

 Only use sharply creased envelopes.

Loading documents and paper

Improper Setup

Do not use any of the following paper, as they will cause paper feed problems:

damaged, coated, curled, wrinkled, highly textured, irregularly shaped, or paper that has previously been printed on by a printer.



1 0.08 in. (4 mm) or longer

Chapter 2

Paper capacity of the paper tray 2

Paper size Paper types No. of sheets

Paper Tray (Tray #1)

Multi-purpose tray (MP tray)

Paper Tray (Tray #2)

Folio size is 8 in. × 13 in.

A4, Letter, Legal, Executive, A5, A6, B5,

B6 and Folio

Width: 2.75 to 8.5 in. (69.9 to 215.9 mm)

Length: 4.57 to 16.0 in. (116.0 to 406.4 mm)

A4, Letter, Legal, Executive, A5, B5, B6

and Folio

Plain paper, Recycled paper and Bond paper

Transparency up to 10 Plain paper, Recycled

paper, Bond paper, Envelope and Labels

Transparency up to 10 Plain paper, Recycled

paper and Bond paper

up to 250 [20 lb (80 g/m

up to 50 [20 lb (80 g/m

up to 250 [20 lb (80 g/m

)]

Loading documents and paper

Loading paper and other media 2

When printing on plain paper 16 to 28 lb (60

to 105 g/m paper tray.

For printing on other types of media use the MP tray (Multi-purpose tray).

Loading paper 2

a Unfold the output paper tray support

b Pull the paper tray completely out of the

) or laser transparencies use the

flap.

machine.

d Fan the stack of paper well to avoid

paper feeding problems.

e Insert the paper into the paper tray with

the top edge of the paper first and the print side down. Make sure that the paper is flat in the tray and below the maximum paper mark (1).

(1)

c While pressing the blue paper-guide

release lever (1), slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots. For legal size paper, press the lever (2) located at the back of the tray and pull out the back of the paper tray. Move the tray lock button (3) to the lock position.

(1)

(2)

(3)

(1)

f Push the paper tray firmly back into the

machine.

Chapter 2

Loading envelopes and other media 2

Use the MP tray when printing envelopes, labels, and thick paper.

a Open the MP tray and lower it gently.

b Pull out the MP tray support.

Loading Envelopes 2

Before loading, press the corners and sides of the envelopes to make them as flat as possible.

Do not use the following types of envelopes, as they will cause paper feed problems:

Glue 2

CAUTION

• That are of a baggy construction.

• That are embossed (have raised writing on them).

• That have clasps or staples.

• That are pre-printed on the inside.

Rounded flap 2

Double flap 2

Triangular flap 2

c Insert the media into the MP tray with

the top edge first and the printing side face up.

+ 166 hidden pages

Brother MFC-8460N, MFC-8660DN, MFC-8860DN, MFC-8870DW User Guide

Brother numbers

Register your product

FAQs (frequently asked questions)

For Customer Service

Ordering accessories and supplies

Compilation and Publication Notice

Table of Contents

General information 1

Using the documentation

Symbols and conventions used in the documentation 1

Accessing the complete User’s Guide

Viewing documentation 1

Viewing documentation (Windows®) 1

How to find Scanning instructions 1

Software User's Guide: 1

PaperPort® User's Guide: 1

How to find Internet FAX instructions (MFC-8860DN and MFC-8870DW only)

Viewing Documentation (Macintosh®) 1

Software User's Guide: 1

Presto!® PageManager® User's Guide:1

How to find Internet FAX instructions (MFC-8860DN and MFC-8870DW only)

How to find Scanning instructions 1

Control panel overview 1

Status LED indications 1

Loading documents and paper 2

Loading documents 2

Using the ADF 2

Using the scanner glass 2

Acceptable paper and other media 2

Recommended media 2

Handling and using media 2

Paper capacity of the paper tray 2

Loading paper and other media 2

Loading paper 2

Loading envelopes and other media 2

Loading Envelopes 2