Brother MFC-8380DN, MFC-8370DN User Manual

USER’S GUIDE

MFC-8370DN
MFC-8380DN

Version 0

ARL/ASA/NZ

If you need to call Customer Service

Please complete the following information for future
reference:

Model Number: MFC-8370DN and MFC-8380DN
(Circle your model number)

Serial Number:

1

Date of Purchase:

Place of Purchase:

1

The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.

Register your product on-line at

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt; and

 may support an insurance claim by you in the event of product loss

covered by insurance.

© 2009 Brother Industries, Ltd.

Approval Information and Compilation and Publication Notice

THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE
FITTED WITH THE APPROPRIATE CONNECTOR.

APPROVAL INFORMATION

Brother advises that this product may not function correctly in a country other than where it was
originally purchased, and does not offer any warranty in the event that this product is used on
public telecommunication lines in other countries.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without
notice.

Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.

i

Table of Contents

Section I General

1 General information 2

Using the documentation.......................................................................................2

Symbols and conventions used in the documentation ....................................2

Accessing the Software User’s Guide and Network User’s Guide ........................3

Viewing documentation ................................................................................... 3

Accessing Brother Support (Windows

Control panel overview ..........................................................................................6

Data LED indications .......................................................................................9

2 Loading paper and documents 10

Loading paper and print media ............................................................................10

Loading paper in the standard paper tray......................................................10

Loading paper in the multi-purpose tray (MP tray) ........................................11

Unprintable area ............................................................................................13

Acceptable paper and other print media..............................................................14

Type and size of paper ..................................................................................14

Handling and using special paper .................................................................16

Loading documents .............................................................................................19

Using the automatic document feeder (ADF) ................................................19

Using the scanner glass ................................................................................20

®

)..........................................................5

3 General Setup 21

Mode Timer..........................................................................................................21

Paper settings......................................................................................................21

Paper Type ....................................................................................................21

Paper Size .....................................................................................................22

Tray Use in copy mode.................................................................................. 22

Tray Use in fax mode ....................................................................................23

Tray Use in print mode ..................................................................................23

Volume settings ...................................................................................................24

Ring volume...................................................................................................24

Beeper volume ..............................................................................................24

Speaker volume.............................................................................................24

Set Daylight Saving Time ....................................................................................25

Ecology features ..................................................................................................25

Toner Save ....................................................................................................25

Sleep Time ....................................................................................................25

LCD Contrast .......................................................................................................26

Dial prefix.............................................................................................................26

Setting up the prefix number .........................................................................26

Changing the prefix number ..........................................................................26

ii

4 Security features 27

Secure Function Lock 2.0 (MFC-8380DN) .......................................................... 27

Setting the password for the administrator ................................................... 27

Changing the password for the administrator................................................28

Setting up the public user .............................................................................. 28

Setting up restricted users.............................................................................29

Turning Secure Function Lock on/off.............................................................29

Switching Users............................................................................................. 30

Memory security (MFC-8370DN).........................................................................30

Setting up the password................................................................................ 31

Changing the Memory Security password.....................................................31

Turning Memory Security on/off .................................................................... 31

Setting Lock.........................................................................................................32

Setting up the password................................................................................ 32

Changing your Setting Lock password ..........................................................32

Turning Setting Lock on/off............................................................................33

Restricting dialling................................................................................................ 33

Dial pad restriction.........................................................................................33

One Touch restriction .................................................................................... 34

Speed Dial restriction .................................................................................... 34

Section II Fax

5 Sending a fax 36

How to fax............................................................................................................ 36

Entering fax mode ......................................................................................... 36

Sending a single-sided fax from the ADF ...................................................... 36

Sending a 2-sided fax from the ADF (MFC-8380DN)....................................36

Sending a fax from the scanner glass ........................................................... 37

Faxing Letter size documents from the scanner glass ..................................38

Cancelling a fax in progress ..........................................................................38

Broadcasting........................................................................................................ 38

Cancelling a Broadcast in progress............................................................... 39

Additional sending operations..............................................................................39

Sending faxes using multiple settings ...........................................................39

Electronic cover page.................................................................................... 40

Contrast .........................................................................................................41

Changing Fax Resolution .............................................................................. 41

Dual access ...................................................................................................42

Real Time Transmission................................................................................42

Overseas Mode .............................................................................................42

Delayed Fax ..................................................................................................43

Delayed batch transmission .......................................................................... 43

Checking and cancelling waiting jobs............................................................ 43

Sending a fax manually ................................................................................. 43

Out of memory message ...............................................................................44

Maximum ADF output tray capacity...............................................................44

iii

6 Receiving a fax 45

Receive modes ....................................................................................................45

Choosing the Receive Mode .........................................................................45

Using receive modes ...........................................................................................46

Fax Only ........................................................................................................46

Fax/Tel...........................................................................................................46

Manual...........................................................................................................46

External TAD .................................................................................................46

Receive Mode settings ........................................................................................47

Ring Delay .....................................................................................................47

F/T Ring Time (Fax/Tel mode only)...............................................................47

Fax Detect .....................................................................................................48

Setting the Print Density ................................................................................48

Additional receiving operations............................................................................49

Printing a reduced incoming fax .................................................................... 49

Duplex (2-sided) printing for Fax mode .........................................................49

Setting the Fax Receive Stamp .....................................................................49

Receiving faxes into memory ........................................................................50

Printing a fax from the memory ..................................................................... 50

Out of Paper Reception .................................................................................50

7 Telephone and external devices 51

Telephone line services .......................................................................................51

Do you have Voice Mail?............................................................................... 51

Telephone Service for Australia...........................................................................51

Telstra

Telephone Service for New Zealand ...................................................................54

FaxAbility .......................................................................................................54

Telephone Service for Some Countries...............................................................56

Distinctive Ringing (For Singapore and Hong Kong)..................................... 56

Connecting an external TAD ...............................................................................57

Connections...................................................................................................57

Recording an outgoing message (OGM).......................................................58

Multi-line connections (PABX) .......................................................................58

External and extension telephones......................................................................59

Operating from external and extension telephones.......................................59

For Fax/Tel mode only...................................................................................59

Connecting an external or extension telephone ............................................59

Using a non-Brother cordless external handset ............................................60

Using Remote Codes ....................................................................................60

®

FaxStream® Duet® (Distinctive Ringing) .........................................51

8 Dialling and storing numbers 62

How to dial ...........................................................................................................62

Manual dialling...............................................................................................62

One touch Dialling .........................................................................................62

Speed dialling ................................................................................................62

Search ........................................................................................................... 63

Fax redial.......................................................................................................63

iv

Storing numbers .................................................................................................. 63

Storing a pause ............................................................................................. 63

Storing One Touch Dial numbers .................................................................. 63

Storing Speed Dial numbers..........................................................................64

Changing One Touch and Speed Dial numbers............................................ 65

Setting up Groups for Broadcasting ..............................................................65

Combining quick dial numbers ...................................................................... 66

Tone or Pulse (not available in New Zealand)............................................... 66

9 Remote Fax Options 67

Fax Forwarding.................................................................................................... 67

Fax Storage .........................................................................................................67

PC Fax Receive................................................................................................... 68

Changing Remote Fax Options ...........................................................................69

Turning off Remote Fax Options ................................................................... 69

Remote retrieval ..................................................................................................70

Setting a Remote Access Code.....................................................................70

Using your Remote Access Code..................................................................70

Retrieving fax messages ...............................................................................71

Changing the Fax Forwarding number ..........................................................71

Remote fax commands........................................................................................72

10 Polling 73

Polling receive ..................................................................................................... 73

Secure polling................................................................................................ 73

Delayed polling..............................................................................................73

Sequential polling ..........................................................................................74

Polled transmit.....................................................................................................74

Setup for polled transmit................................................................................ 74

Setup for polled transmit with a secure code................................................. 75

11 Printing reports 76

Fax reports........................................................................................................... 76

Transmission verification report.....................................................................76

Fax Journal.................................................................................................... 76

Reports ................................................................................................................77

How to print a report...................................................................................... 77

Section III Copy

12 Making copies 80

How to copy......................................................................................................... 80

Entering copy mode.......................................................................................80

Making a single copy .....................................................................................80

Making multiple copies .................................................................................. 80

Stop copying.................................................................................................. 80

v

Copy options (temporary settings).......................................................................81

Enlarging or reducing the image copied ........................................................81

Using the Options key ...................................................................................82

Sorting copies using the ADF ........................................................................83

Improving copy quality...................................................................................83

Adjusting Contrast and Brightness ................................................................83

Making N in 1 copies (page layout) ...............................................................84

Tray selection ................................................................................................85

Duplex (2-sided) copying ....................................................................................86

Duplex Copy (long edge flip) .........................................................................86

Advanced Duplex Copy (short edge flip) .......................................................87

Out of memory message .....................................................................................88

Section IV Direct printing

13 Printing data from a USB Flash memory drive or

a digital camera supporting mass storage 90

Supported file formats..........................................................................................90

Creating a PRN or PostScript
Printing data directly from the USB Flash memory drive or digital camera

supporting mass storage ..................................................................................91

Understanding the error messages .....................................................................92

®

3™ file for direct printing....................................90

Section V Software

14 Software and Network features 94

How to read the HTML User’s Guide...................................................................94

Windows

Macintosh ......................................................................................................95

®

......................................................................................................94

Section VI Appendixes

A Safety and legal 98

Choosing a location ............................................................................................. 98

To use the machine safely...................................................................................99

Important Information.........................................................................................102

IEC60825-1+A2:2001 Specification............................................................. 102

Disconnect device .......................................................................................103

LAN connection ...........................................................................................103

Radio interference .......................................................................................103

International ENERGY STAR

Important Information for Australia ....................................................................104

IMPORTANT-For Your Safety .....................................................................104

Important safety instructions........................................................................104

®

Compliance Statement...............................103

vi

Important Information for New Zealand .............................................................106

IMPORTANT-For Your Safety ..................................................................... 106

Important Safety Instructions.......................................................................106

IMPORTANT NOTICE.................................................................................108

Important Information for Some Countries......................................................... 109

Important Safety Instructions.......................................................................109

Libtiff Copyright and License .............................................................................111

Legal limitations for copying .............................................................................. 111

Trademarks........................................................................................................ 112

B Options 113

Optional paper tray (LT-5300) (MFC-8380DN)..................................................113

Memory board.................................................................................................... 113

Installing extra memory ............................................................................... 114

C Troubleshooting and routine maintenance 115

Troubleshooting.................................................................................................115

If you are having difficulty with your machine ..............................................115

Improving the print quality ........................................................................... 124

Setting Dial Tone detection ......................................................................... 131

Telephone line interference......................................................................... 131

Error and maintenance messages..................................................................... 132

Transferring your faxes or Fax Journal report .............................................137

Document jams............................................................................................ 138

Paper jams ..................................................................................................139

Routine maintenance.........................................................................................146

Cleaning the outside of the machine ...........................................................146

Cleaning the scanner...................................................................................147

Cleaning the laser scanner window............................................................. 148

Cleaning the corona wire.............................................................................149

Cleaning the drum unit ................................................................................150

Replacing the consumable items....................................................................... 153

Replacing a toner cartridge .........................................................................154

Replacing the drum unit...............................................................................157

Replacing periodic maintenance parts............................................................... 159

Machine Information .......................................................................................... 159

Checking the Serial Number........................................................................159

Checking the Page Counters.......................................................................159

Checking the remaining life of parts ............................................................ 159

Reset ...........................................................................................................160

How to reset ................................................................................................ 160

Packing and shipping the machine .................................................................... 161

D Menu and features 163

On-screen programming....................................................................................163

Menu table................................................................................................... 163

Memory storage........................................................................................... 163

Menu keys .........................................................................................................163

How to access the menu mode ................................................................... 164

vii

Menu table .........................................................................................................165

Entering text.......................................................................................................179

E Specifications 181

General ..............................................................................................................181

Print media.........................................................................................................183

Fax.....................................................................................................................185

Copy ..................................................................................................................186

Scan...................................................................................................................187

Print ...................................................................................................................188

Interfaces ...........................................................................................................189

Direct Print feature............................................................................................. 189

Computer requirements .....................................................................................190

Consumable items .............................................................................................192

Ethernet wired network ......................................................................................193

F Glossary 195

G Index 199

viii

Section I

General I

General information 2
Loading paper and documents 10
General Setup 21
Security features 27

1

General information 1

Using the documentation 1

Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.

Symbols and conventions used in the documentation 1

The following symbols and conventions are
used throughout the documentation.

Bold Bold style identifies keys on the

machine control panel or
computer screen.

Italics Italicized style emphasizes an

important point or refers you to
a related topic.

Courier

New

Courier New font identifies the
messages shown on the LCD
of the machine.

WARNING

Warnings tell you what to do to prevent
possible personal injury.

CAUTION

Cautions specify procedures you must
follow or avoid to prevent possible minor
injuries.

IMPORTANT

IMPORTANT describes procedures you
must follow or avoid to prevent possible
machine problems or damage to other
objects.

Electrical Hazard icons alert you to a
possible electrical shock.

Hot Surface icons warn you not to
touch machine parts that are hot.

Notes tell you how you should
respond to a situation that may arise
or give tips about how the current
operation works with other features.

2

General information

Accessing the Software User’s Guide and Network User’s Guide

This User’s Guide does not contain all the
information about the machine such as how
to use the advanced features of Fax, Printer,
Scanner, PC Fax and Network. When you are
ready to learn detailed information about
these operations, read the

Software User's Guide and
Network User's Guide.

Viewing documentation 1

Viewing documentation (Windows®) 1

To view the documentation, from the Start
menu, point to Brother,MFC-XXXX(where
XXXX is your model name) from the program
group, and then click
User's Guides in HTML format.

If you have not installed the software, you can
find the documentation by following the
instructions below:

a Turn on your PC.

Insert the Brother CD-ROM labelled
Windows

b If the language selection screen

appears, click your language.

®

into your CD-ROM drive.

c If the model name screen appears, click

your model name. The CD-ROM main
menu will appear.

1

If this window does not appear, use

®

Windows
Start.exe program from the root
directory of the Brother CD-ROM.

Explorer to find and run the

d Click Documentation.
e Click the documentation you want to

read:

 HTML documents (2 manuals):

Software User's Guide and
Network User's Guide in HTML

format.
This format is recommended for

viewing on your computer.

 PDF documents (4 manuals):

User's Guide for stand-alone
operations, Software User's Guide,

Network User's Guide and
Quick Setup Guide.

This format is recommended for
printing the manuals. Click to go to
the Brother Solutions Center, where
you can view or download the PDF
documents. (Internet access and
PDF Reader software are required.)

1

3

Chapter 1

How to find scanning instructions 1

There are several ways you can scan
documents. You can find the instructions as
follows:

Software User's Guide: 1

 Scanning a document using the TWAIN

driver in Chapter 2

 Scanning a document using the WIA

driver (Windows
Chapter 2

 Using ControlCenter3 in Chapter 3
 Network Scanning in Chapter 4

®

XP/Windows Vista®) in

ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides:

 The complete ScanSoft™ PaperPort™

11SE with OCR How-to-Guides can be
viewed from the Help selection in the
ScanSoft™ PaperPort™ 11SE
application.

Viewing documentation (Macintosh) 1

a Turn on your Macintosh.

Insert the Brother CD-ROM labelled
Macintosh into your CD-ROM drive.

b The following window will appear.

c Double-click the Documentation icon.

1

d If the language selection screen

appears, double-click your language.

e Double-click the top page file to view the

Software User's Guide and
Network User's Guide in HTML

format.

f Click the documentation you want to

read.

 Software User's Guide

 Network User's Guide

Note

The documents are also available in PDF
format (4 manuals): User's Guide for
stand-alone operations,

Software User's Guide,
Network User's Guide and
Quick Setup Guide. The PDF format is

recommended for printing the manuals.
Double-click Brother Solutions Center

icon to go to the Brother Solutions Center,
where you can view or download the PDF
documents. (Internet access and PDF
Reader software are required.)

4

General information

How to find scanning instructions 1

There are several ways you can scan
documents. You can find the instructions as
follows:

Software User's Guide: 1

 Scanning in Chapter 9
 Using ControlCenter2 in Chapter 10
 Network Scanning in Chapter 11

Presto! PageManager User's Guide: 1

 The complete Presto! PageManager

User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.

Accessing Brother Support (Windows®) 1

You can find all the contacts you will need,
such as Web support (Brother Solutions
Center).

 Click Brother Support on the main menu.

The following screen will appear:

 To access our web site

(http://www.brother.com/
Brother Home Page.

 For the latest news and product support

information
(http://solutions.brother.com/
Brother Solutions Center.

 To visit our web site for original/genuine

Brother supplies
(http://www.brother.com/original/
Supplies Information.

) click

), click

), click

1

 To return to the main page, click Back or

if you have finished, click Exit.

5

Chapter 1

Control panel overview 1

MFC-8370DN and MFC-8380DN have the same keys.

1 One Touch keys

These 8 keys give you instant access to 16
previously stored numbers.

Shift

Lets you access One Touch numbers 9 to 16
when held down.

2 Fax and telephone keys:

Hook

Press before dialing if you want to make sure a
fax machine will answer, and then press Start.
Also, press this key after you pick up the
handset of an external telephone during the
F/T ring (fast double-rings).

Resolution

Sets the resolution when sending a fax.

Redial/Pause

Redials the last number called. It also inserts a
pause when programming quick dial numbers
or when dialling a number manually.

3LCD

Displays messages to help you set up and use
your machine.

4 Data LED

The LED will flash depending on the machine
status.

5 Menu keys:

Menu

Lets you access the Menu to program your
settings in this machine.

Clear/Back

Deletes entered data or lets you cancel the
current setting.

OK

Lets you store your settings in the machine.

Volume Keys

d or c

Press to scroll backwards or forwards through
menu selections. Press to change the volume
when in fax or standby mode.

a or b
Press to scroll through the menus and options.

Lets you look up numbers stored in memory. It
also lets you access speed dial numbers

directly if you press , and then enter a three
digit number.

6

General information

1

6Dialpad

Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.

The # key temporarily switches the dialling
mode from Pulse to Tone during a telephone
call (not available in New Zealand).

7Stop/Exit

Stops an operation or exits from a menu.

8Start

Lets you start sending faxes, making copies or
scanning.

9 Mode keys:

Fax

Puts the machine in Fax mode.

Scan
Puts the machine in Scan mode.
(For details about scanning, see the Software

User’s Guide on the CD-ROM.)

Copy
Puts the machine in Copy mode.

10 Duplex

You can choose Duplex to copy on both sides
of the paper. (Scan and Print for MFC-8380DN,
Print only for MFC-8370DN)

11 Print keys:

Direct

Lets you print data from a USB Flash memory
drive connected directly to the machine.
(See Printing data directly from the USB Flash

memory drive or digital camera supporting
mass storage on page 91)

Secure

You can print data saved in memory when you
enter your four-digit password. (For details
about using the Secure key, see the Software
User’s Guide on the CD-ROM.)

When using Secure Function Lock, you can
switch restricted users by holding down Shift
as you press Secure.
(See Secure Function Lock 2.0
(MFC-8380DN) on page 27.)

Job Cancel

Cancels a programmed print job and clears it
from the machine’s memory.

To cancel multiple print jobs, hold down this
key until the LCD shows
Job Cancel (All).

7

Chapter 1

12 Copy keys:

Options

You can quickly and easily choose temporary
settings for copying.

Enlarge/Reduce

Reduces or enlarges copies.

8

General information

Data LED indications 1

The Data LED (light emitting diode) will flash and turn on or off depending on the machine’s status.

LED LED Status Machine Status Description

LED is off. Ready Mode The machine is ready to print, in sleep

mode, there is no print data, or the
power switch is off.

LED is on. Data remaining in Memory Print data remains in the machine

memory.

LED is blinking. Receiving Data. The machine is either receiving data

from the computer, processing data in
memory, or printing.

1

9

2

Loading paper and documents 2

Loading paper and print media 2

The machine can feed paper from the
standard paper tray, optional lower tray
(MFC-8380DN) or multi-purpose tray.

When you put paper into the paper tray, note
the following:

 If your application software supports

paper size selection on the print menu,
you can select it through the software. If
your application software does not
support it, you can set the paper size in
the printer driver or by using the control
panel buttons.

Loading paper in the standard paper tray 2

Printing on plain paper, thin paper, bond paper, recycled paper or transparencies from the paper tray

b While pressing the blue paper-guide

release lever (1), slide the paper guides
to fit the paper size you are loading in
the tray. Make sure that the guides are
firmly in the slots.

Note

For Legal and Folio size paper, press
the release button (1) in the bottom of
the paper tray and then pull out the back
of the paper tray. (Legal or Folio size
paper are not available in some
regions.)

2

1

a Pull the paper tray completely out of the

machine.

10

c Fan the stack of paper well to avoid

paper jams and misfeeds.

Loading paper and documents

d Put paper in the tray, and make sure that

the paper is below the maximum paper
mark (1). The side to be printed on must
be face down.

1

IMPORTANT

Make sure the paper guides touch the
sides of the paper so it will feed correctly.

e Put the paper tray firmly back in the

machine. Make sure that it is completely
inserted into the machine.

f Fold out the support flap (1) to prevent

paper from sliding off the face-down
output tray.

Loading paper in the multi-purpose tray (MP tray) 2

You can load up to 3 envelopes or special
print media in the MP tray or up to 50 sheets
of plain paper. Use this tray to print or copy on
thick paper, bond paper, envelopes, labels or
transparencies.

Printing on thick paper, bond paper, envelopes, labels and transparencies

Before loading, press the corners and sides
of the envelopes to make them as flat as
possible.

When the back output tray is pulled down, the
machine has a straight paper path from the
MP tray through to the back of the machine.
Use this paper feed and output method when
you want to print on thick paper, bond paper,
envelopes, labels or transparencies.

IMPORTANT

Remove each printed sheet or envelope
immediately to prevent a paper jam.

2

2

a Open the back cover (back output tray).

1

11

Chapter 2

b <For printing envelopes only>

Pull down the two blue levers, one on
the left-hand side and one on the right­hand side, toward you as shown in the
illustration below.

c Open the MP tray and lower it gently.

e While pressing the paper side guide

release lever, slide the paper guides to
fit the width of the paper that you are
going to use.

IMPORTANT

Make sure the paper guides touch the
sides of the paper so it will feed properly.

f Put the envelopes (up to 3), thick paper,

labels or transparencies in the MP tray
with the top edge first and the print side
face up. Make sure that the paper stays
under the maximum paper mark (b).

d Pull out the MP tray support (1) and

unfold the flap (2).

1

2

12

Loading paper and documents

Unprintable area 2

Unprintable area for faxes and copies 2

The figures below show unprintable areas.

2

1

2

Note

(For copies) This unprintable area shown above is for a single copy or a 1 in 1 copy using A4
size paper. The unprintable area changes with the paper size.

Usage Document Size Top (1)

Bottom (1)

Fax A4 3 mm 1 mm

Letter 3 mm 4 mm

Copy A4 3 mm 2 mm

Letter 3 mm 4 mm

1

Left (2)

Right(2)

2

Unprintable area when printing from a computer 2

When using the printer driver the printable area is smaller than the paper size, as shown below.

Portrait Landscape

Portrait 1 4.23 mm 4.23 mm

Landscape 1 4.23 mm 4.23 mm

2

1

2

1

Windows® printer driver and
Macintosh printer driver

2 6.35 mm 4.23 mm

2 5.08 mm 4.23 mm

2

1

1

2

BRScript Driver for Windows
and Macintosh

®

Note

The unprintable area shown above is for A4 size paper. The unprintable area changes with the
paper size.

13

Chapter 2

Acceptable paper and other print media 2

Print quality may vary according to the type of
paper you are using.

You can use the following types of print
media: thin paper, plain paper, thick paper,
bond paper, recycled paper, transparencies,
labels or envelopes.

For best results, follow the instructions below:

 Use paper made for plain paper copying.
 Use paper that is 60 to 105 gsm.
 Use labels and transparencies which are

designed for use in laser machines.

 DO NOT put different types of paper in the

paper tray at the same time because it
may cause paper jams or misfeeds.

 For correct printing, you must choose the

same paper size from your software
application as the paper in the tray.

 Avoid touching the printed surface of the

paper immediately after printing.

 When you use transparencies remove

each sheet immediately to prevent
smudging or paper jams.

 Use long grain paper with a neutral Ph

value, and a moisture content of approx.
5%.

Type and size of paper 2

The machine loads paper from the installed
standard paper tray, optional lower tray
(MFC-8380DN) or multi-purpose tray.

Standard paper tray 2

Since the standard paper tray is a universal
type, you can use any of the paper sizes (one
paper type and size at a time) listed in the
table in Paper capacity of the paper trays
on page 15. The standard paper tray can
hold up to 250 sheets of Letter/A4, Legal or
Folio size paper (80 gsm). Paper can be
loaded up to the maximum paper mark on the
sliding paper width guide.

Multi-purpose tray (MP tray) 2

The MP tray can hold up to 50 sheets of plain
paper (80 gsm) or up to 3 envelopes. Paper
can be loaded up to the maximum paper mark
on the sliding paper width guide.

Optional lower tray (LT-5300) (MFC-8380DN)

The optional lower tray can hold up to 250
sheets of Letter/A4, Legal and Folio size
paper (80 gsm). Paper can be loaded up to
the top line of the maximum paper mark on
the sliding paper width guide.

2

14

The name for the paper trays in the printer driver in this Guide are as follows:

Tray and optional unit Name

Standard paper tray Tray 1
Optional lower tray

(MFC-8380DN)
Multi-purpose tray MP tray

Tray 2

2

Loading paper and documents

Paper capacity of the paper trays 2

Paper size Paper types No. of sheets

Paper Tray
(Tray #1)

A4, Letter, Legal
Executive, A5, A5 (Long

1

,

Edge), A6, B5, B6 and

12

.

Multi-purpose tray
(MP tray)

Paper Tray
(Tray#2)

Folio

Width: 69.8 to 216 mm
Length: 116 to 406.4 mm

A4, Letter, Executive,
A5, B5 and B6.

(MFC-8380DN)

1

Legal or Folio size paper are not available in some regions.

2

Folio size is 215.9 mm × 330.2 mm

Plain paper, Thin paper,
Bond paper and

up to 250
[80 gsm]

Recycled paper

Transparency up to 10
Plain paper, Thin paper,

Thick paper, Bond
paper, Recycled paper,
Envelopes and Labels.

up to 50
[80 gsm]

up to 3 (envelopes)

Transparency up to 10
Thin paper, Plain paper,

Bond paper and

up to 250
[80 gsm]

Recycled paper

2

Recommended paper specifications 2

The following paper specifications are suitable for this machine.

Basis weight 75-90 gsm
Thickness 80-110 µm
Roughness Higher than 20 sec.
Stiffness

90-150 cm
Grain direction Long grain
Volume resistivity

Surface resistivity

10e

10e
Filler CaCO

Ash content Below 23 wt%
Brightness Higher than 80%
Opacity Higher than 85%

3

/100

9

-10e11 ohm

9

12

-10e

ohm-cm

(Neutral)

3

15

Chapter 2

Handling and using special paper 2

The machine is designed to work well with
most types of xerographic and bond paper.
However, some paper variables may have an
effect on print quality or handling reliability.
Always test samples of paper before
purchasing to ensure desirable performance.
Store paper in its original packaging and keep
it sealed. Keep the paper flat and away from
moisture, direct sunlight and heat.

Some important guidelines when selecting
paper are:

 Do not use inkjet paper because it may

cause a paper jam or damage your
machine.

 Preprinted paper must use ink that can

withstand the temperature of the
machine's fusing process (200 degrees
centigrade).

 If you use bond paper, paper having a

rough surface or paper that is wrinkled or
creased, the paper may exhibit degraded
performance.

Types of paper to avoid 2

IMPORTANT

Some types of paper may not perform well
or may cause damage to your machine.

DO NOT use paper:

• that is highly textured

• that is extremely smooth or shiny

• that is curled or warped

1

1

1 2mm or greater curl may cause jams

to occur.

• that is coated or has a chemical finish

• that is damaged, creased or folded

• that exceeds the recommended weight
specification in this guide

• with tabs and staples

• with letterheads using low temperature
dyes or thermography

16

• that is multipart or carbonless

• that is designed for inkjet printing

If you use any of the types of paper listed
above, they may damage your machine.
This damage may not be covered under
any Brother warranty or service
agreement.

Loading paper and documents

Envelopes 2

Most envelopes will be suitable for your
machine. However, some envelopes may
have feed and print-quality problems
because of the way they have been made. A
suitable envelope should have edges with
straight, well-creased folds and the leading
edge should not be thicker than two sheets of
paper. The envelope should lie flat and not be
of baggy or flimsy construction. You should
buy quality envelopes from a supplier who
understands that you will be using the
envelopes in a laser machine.

Envelopes can only be fed from the MP tray.
Do not print envelopes using duplex printing.
We recommend that you print a test envelope
to make sure the print results are what you
want before you print or purchase a large
quantity of envelopes.

Check the following:

 Envelopes should have a lengthwise

sealing flap.

 The sealing flaps should be folded crisply

and correctly (irregularly cut or folded
envelopes may cause paper jams).

 Envelopes should consist of two layers of

paper in the area circled in figure below.

Types of envelopes to avoid 2

IMPORTANT

DO NOT use envelopes:

• that are damaged, curled, wrinkled or
an unusual shape

• that are extremely shiny or textured

• with clasps, staples, snaps or tie
strings

• with self-adhesive closures

• that are of a baggy construction

• that are not sharply creased

• that are embossed (have raised writing
on them)

• that were previously printed by a laser
machine

• that are pre-printed on the inside

• that cannot be arranged neatly when
stacked

• that are made of paper that weighs
more than the paper weight
specifications for the machine

• with edges that are not straight or
consistently square

• with windows, holes, cut-outs or
perforations

• with glue on surface as shown in figure
below

2

1

1 Feeding direction

 Envelope joints that are sealed by the

manufacturer should be secure.

 We recommend that you do not print

within 15 mm of the edges of envelopes.

1

• with double flaps as shown in figure
below

17

Chapter 2

• with sealing flaps that have not been
folded at purchase

• with sealing flaps as shown in figure
below

• with each side folded as shown in
figure below

If you use any of the types of envelopes
listed above, they may damage your
machine. This damage may not be
covered under any Brother warranty or
service agreement.

Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.

Labels 2

The machine will print on most types of labels
designed for use with a laser machine. Labels
should have an adhesive that is acrylic-based
since this material is more stable at the high
temperatures in the fuser unit. Adhesives
should not come in contact with any part of
the machine, because the label stock may
stick to the drum unit or rollers and cause
jams and print quality problems. No adhesive
should be exposed between the labels.
Labels should be arranged so that they cover
the entire length and width of the sheet. Using
labels with spaces may result in labels
peeling off and causing serious jams or print
problems.

All labels used in this machine must be able
to withstand a temperature of 392 degrees
Fahrenheit (200 degrees centigrade) for a
period of 0.1 seconds.

Label sheets should not exceed the paper
weight specifications described in this User’s
Guide. Labels exceeding this specification
may not feed or print correctly and may cause
damage to your machine.

Labels can be fed from the MP Tray.

Types of labels to avoid 2

Do not use labels that are damaged, curled,
wrinkled or an unusual shape.

18

IMPORTANT

DO NOT feed part used label sheets. The
exposed carrier sheet will damage your
machine.

Loading paper and documents

Loading documents 2

Using the automatic document feeder (ADF) 2

The ADF can hold up to 20 pages of A4 size
paper and feeds each sheet individually. Use
standard 80 gsm paper and always fan the
pages before putting them in the ADF.

IMPORTANT

• DO NOT leave thick documents on the
scanner glass. If you do this, the ADF may
jam.

• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paper­clipped, pasted or taped.

• DO NOT use cardboard, newspaper or
fabric.

a Unfold the ADF output tray (1).

b Fan the pages well.

2

c Place your document face down, top

edge first in the ADF until you feel it

touch the feed roller.

1

2

• To avoid damaging your machine while
using the ADF, DO NOT pull on the
document while it is feeding.

Note

To scan documents that are not suitable
for the ADF see Using the scanner glass
on page 20.

 Make sure documents written with ink are

completely dry.

 Documents to be faxed must be from 148

to 215.9 mm wide and from 148 to

355.6 mm long, and of a standard weight
[80 gsm].

Note

Remove all printed documents from the
ADF output tray before placing any new
documents in the ADF.

d Adjust the paper guides (1) to fit the

width of your document.

1

19

Chapter 2

Using the scanner glass 2

You can use the scanner glass to fax, copy or
scan pages of a book or one page at a time.
Documents can be up to 215.9 mm wide and
297 mm long.

Note

To use the scanner glass, the ADF must
be empty.

a Lift the document cover.
b Using the document guidelines on the

left and top, place the document in the
upper left hand corner with the
document face down on the scanner
glass.

c Close the document cover.

IMPORTANT

If the document is a book or is thick do not
slam the cover or press on it.

20