BROTHER HL-L5100 User Manual

CHAPTER 5 SERVICE FUNCTIONS

1. MAINTENANCE MODE

Maintenance mode is exclusively designed for checking, setting and adjusting the machine using the keys on the control panel. Using maintenance mode functions, you can conduct operational checks of sensors or test printing, display the log information or error codes, and change the worker switches (WSW) etc.

1.1.1 Method of entering maintenance mode for service personnel

<Operating Procedure>
Non touch panel models
(1) Press the [OK] key and then the [Go] key while the machine is in the ready state. Then,
press the [] key four times to enter the maintenance mode.
Note:
• To enter the maintenance mode, press the [Go] key in two seconds after pressing the [OK] key. Similarly, press the [] key in two seconds after pressing the [Go] key.
(2) "■■ MAINTENANCE ■■■" is displayed on the LCD to indicate that the machine entered
the initial state of maintenance mode. The machine is ready to accept entry via keys.
(3) To select any of the maintenance mode functions shown in the “1.2 List of Maintenance
Mode Functions”, press the [] or [] key. Check that the desired maintenance mode is
displayed on the LCD, and press the [OK] key.
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Touch panel models
<1> <2> <3>
To <3> To <1>
(1) Press and hold the [Home] key for approximately five
seconds while the machine is in the ready state. The display shown on the right appears on the LCD.
Memo:
• If you can not find the [Home] key, press the [Toner] key to light the [Home] key.
(2) Press the blank field at the bottom on the LCD. The display below appears on the LCD.
Input keys can be changed by pressing the [<<] or [>>] key (refer to the figure below).
Fig. 5-1
(3) Press the [*], [2], [8], [6], and [4] keys in this order. The
display shown on the right appears on the LCD, and the machine enters into maintenance mode.
(4) To select any of the maintenance mode functions shown
in the “1.2 List of Maintenance Mode Functions”, use the keypad to enter the maintenance mode function code to be executed.
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1.1.2 Method of entering end-user accessible maintenance mode

The maintenance mode functions should only be accessed by service personnel. However, end users are allowed to use some of these functions under the guidance of service personnel over the phone. End users can only use the functions shaded in the table “1.2 List
of Maintenance Mode Functions” (function code: 09, 12, 25, 28, 45, 61, 77, 80, 82, 91).
<Operating Procedure>
Non touch panel models
(1) Press the [OK], [Go], and [OK] keys in this order while the machine is in the ready state.
"0" is displayed on the LCD.
(2) Press the [] or [] key several times until the desired maintenance mode function is
displayed on the LCD. Check that the desired maintenance mode is displayed on the LCD, and press the [OK] key.
(3) Each time the selected maintenance mode function is completed, the machine returns to
the ready state automatically. For function codes 12, 25, 28, 45, 80, and 82, pressing the [X] key returns the machine to the ready state.
Touch panel models
(1) Press and hold the [Home] key for approximately five
seconds while the machine is in the ready state. The display shown on the right appears on the LCD.
Memo:
• If you can not find the [Home] key, press the [Toner] key to light the [Home] key.
(2) Press the blank field at the bottom on the LCD.
The display shown on the right appears on the LCD. (For functions of the [<<] or [>>] key, refer to the Fig. 5-1)
(3) Press the [*], [0], and [#] keys on the LCD in this order. The
machine enters into ready state to accept function code entry, so press the function code you want to execute.
(4) Each time the selected maintenance mode function is
completed, the machine returns to the ready state automatically.
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1.2 List of Maintenance Mode Functions

Function
code
01 Initialize EEPROM parameters 1.3.1
09 Print quality test pattern 1.3.2
10 Set worker switches (WSW) 1.3.3
11 Print worker switch (WSW) setting data 1.3.3
12 Check LCD operation 1.3.4
13 Check control panel key operation 1.3.5
25 Display software version 1.3.6
28 Change setting for OnePushDemo function 1.3.7
32 Check sensor operation 1.3.8
33 Display LAN connection status 1.3.9
Change USB No. return value / Adjust left-end print
45
46
position / Adjust upper-end print position / Set HEXDUMP mode
Adjust printable range for each speed level (Full speed / Half speed for thick paper / Quiet Mode)
Function Refer to:
1.3.10
1.3.11
61 Adjust touch panel 1.3.12
67 Continuous print test 1.3.13
69 Print frame pattern (single-side printing) 1.3.14
70 Print frame pattern (duplex printing) 1.3.15
71 Print test pattern 1.3.16
74 Configure for country/region and model 1.3.17
77 Print maintenance information 1.3.18
78 Check main fan operation 1.3.19
80 Display machine log information 1.3.20
82 Display machine error code 1.3.21
88 Reset counters for consumable parts 1.3.22
91 Initialize EEPROM parameters 1.3.1
99 Quit maintenance mode 1.3.23
* The maintenance mode functions shaded in the table can be used by end users.
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1.3 Details of Maintenance Mode Functions

1.3.1 Initialize EEPROM parameters (function code: 01, 91)

<Function>
This function is used to initialize the setting values for operation parameters, user switches, and worker switches (WSW) registered in the EEPROM.
Entering function code 01 initializes most EEPROM areas. Entering function code 91 initializes only the specified areas as shown in the table below.
Data item 01 91
Printer switch (Counter information)
Error history
Mac Address (Ethernet Address)
Password for control panel operation lock Areas to be
Secure function lock
Worker switches
User switches (items initialized when "Factory Reset" is executed)
Function settings except user switches (settings not subject to "Factory Reset")
- Language
- Interface
LAN setting
PCL core area (Emulation setting values)
Areas not to be initialized
initialized
<Operating Procedure>
Areas not to be initialized
Areas to be initialized
Non touch panel models
(1) Press the [] or [] key in the initial
state of maintenance mode to display "Maintenance 01" (or "Maintenance 91" as required) on the LCD, and press the [OK] key. "PARAMETER INIT" is displayed on the LCD.
(2) When initializing parameters is
completed, the machine returns to the initial state of maintenance mode.
Note:
• Function code 01 is for service personnel. Function code 91 is for user support.
Touch panel models
(1) Press the [0], and then the [1] key (or
press the [9] and then the [1] key as required) in the initial state of maintenance mode. "PARAMETER INIT" is displayed on the LCD.
(2) When initializing parameters is
completed, the machine returns to the initial state of maintenance mode.
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1.3.2 Print quality test pattern (function code: 09)

<Function>
This function is used to print test patterns to check any missing image and print quality.
<Operating Procedure>
Non touch panel models
(1) Press the [] or [] key in the initial
state of maintenance mode to display "MAINTENANCE 09" on the LCD, and press the [OK] key. It starts printing the print quality test pattern (refer to the figure below).
(2) When printing is completed, the
machine returns to the initial state of maintenance mode.
Touch panel models
(1) Press the [0], and then the [9] key in the
initial state of maintenance mode. "MAINTENANCE 09" is displayed on the LCD, and the machine starts printing the print quality test pattern (refer to the figure below).
(2) When printing is completed, the
machine returns to the initial state of maintenance mode.
Fig. 5-2
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1.3.3 Set worker switches (WSW) and print worker switch setting data (function code: 10, 11)

[1] Set worker switches (function code: 10)
<Function>
The worker switches shown in the table below can be used to set the function to satisfy various requirements. These switch settings can be changed using the keys on the control panel.
The worker switches are factory set to conform to the laws and regulations of the country the machine is shipped to. Do not change these settings unless necessary.
WSW No. Function
WSW17 selector 5
WSW47 selector 8 Change USB High/Full Speed
WSW56 selector 1
WSW56 selector 6 Change coverage type display
Change time display method (American: MM/DD/YY or European: DD/MM/YY)
Change ON/OFF setting for models without PS emulation function.
WSW56 selector 7
WSW59 selector 1 Change ON/OFF setting for USB serial number sending
WSW63 selector 1-2 Change printing speed
WSW63 selector 3
WSW63 selector 4-7 Demo printing type
WSW63 selector 8 Change ON/OFF setting for Israeli font support
WSW64 selector 1-6 Language setting
WSW64 selector 7-8 Default paper size
WSW65 selector 1-2 Default media type
WSW65 selector 3 Change ON/OFF setting for Bond Paper support
WSW65 selector 4 Change ON/OFF setting for Postcard support
WSW65 selector 6 Change ON/OFF setting for Label support
WSW78 selector 1
WSW81 selector 1
Change ON/OFF setting for models without PCL emulation function.
Change time display method (Japanese: YY/MM/DD or others)
Change continue/stop setting for printing when the drum reach the life limit.
Change ON/OFF setting for models with PS emulation function.
WSW81 selector 2
* Refer to the separate manual for details of worker switches.
Change ON/OFF setting for models with PCL emulation function.
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<Operating Procedure>
WSWXX = 0 0 0 0 0 0 0 0
Selector No. 1 Selector No. 8
WSWXX = 0 0 0 0 0 0 0 0
Selector No. 1 Selector No. 8
Non touch panel models
(1) Press the [] or [] key in the initial
state of maintenance mode to display "MAINTENANCE 10" on the LCD.
(2) Press the [OK] key. "WSW00" is
displayed on the LCD, indicating that the machine is ready for worker switch number entry.
(3) Press the [] or [] key to display the
worker switch number for which you want to change the setting on the LCD.
(4) Press the [OK] key. The following
message is displayed on the LCD, and selector No.1 flashes.
(5) Pressing the [] key enters "1", and
pressing the [] key enters "0". Press either to enter desired number to Selector No.1. The next digit starts flashing.
(6) Keep entering numbers to Selector
No.8 using the [] or [] key as described in the procedure (5).
(7) Press the [OK] key. The new selector
setting value is stored in the EEPROM, and the LCD returns to the ready state for worker switch number entry ([WSW00]).
(8) When all switch setting is completed,
press the [OK] or [X] key to return the machine to the initial state of maintenance mode.
Touch panel models
(1) Press the [1], and then the [0] key in the
initial state of maintenance mode. "WSW00" is displayed on the LCD.
(2) Enter the worker switch number that
you want to change the setting. The following display appears on the LCD.
(3) Press the [ ] or [ ] key to move the
cursor to the desired selector, and change the setting by pressing the [1] or [0] key.
(4) When changing the setting is
completed, press the [SET] key. The new selector setting value is stored in the EEPROM, and the LCD returns to the ready state for worker switch number entry ("WSW00").
(5) When all switch setting is completed,
press the [X] key to return the machine to the initial state of maintenance mode.
Note:
• To cancel operation and return to the initial state of maintenance mode, press the [X] key.
• If there is no entry for one minute or longer on 2-digit worker switch number selection after the first digit was entered, the machine returns to the initial state of maintenance mode automatically.
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[2] Print worker switch (WSW) setting data (function code: 11)
<Function>
This function is used to print the worker switch settings and details.
<Operating Procedure>
Non touch panel models
(1) Press the [] or [] key in the initial
state of maintenance mode to display "MAINTENANCE 11" on the LCD, and press the [OK] key.
(2) "PRINTING" is displayed on the LCD,
and printing the CONFIGURATION LIST (refer to the figure below) starts.
(3) When printing is completed, the
machine returns to the initial state of maintenance mode.
Touch panel models
(1) Press the [1] key twice in the initial
state of maintenance mode. "PRINTING" is displayed on the LCD, and printing the CONFIGURATION LIST (refer to the figure below) starts.
(2) When printing is completed, the
machine returns to the initial state of maintenance mode.
Fig. 5-3
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1.3.4 Check LCD operation (function code: 12)

<Function>
This function is used to check that the LCD on the control panel is operating normally.
<Operating Procedure>
Non touch panel models
(1) Press the [] or [] key in the initial
state of maintenance mode to display "MAINTENANCE 12" on the LCD, and press the [OK] key.
(2) Each press of the [Go] key cycles
through the displays as shown in the figure below.
(3) When you press the [X] key, the
machine returns to the initial state of maintenance mode, regardless of the display status.
LCD
<Non touch panel models>
<Display 1>
Back light: OFF
LCD: Displays all dots
Touch panel models
(1) Press the [1], and then the [2] key in
the initial state of maintenance mode.
(2) Each press of the [
through the displays as shown in Fig.
5-5. Also, pressing the [
the LCD display to the previous state. Pressing the [ display returns the display to Display
1.
(3) When you press the [X] key, the
machine returns to the initial state of maintenance mode, regardless of the display status.
Display 1
˄
] key cycles
˅
˄
] key at the end of
] key returns
<Display 2>
Back light: OFF
LCD: Displays 16 frames
in a line
<Display 3>
Back light: OFF
LCD: Displays no dots
<Display 4>
Back light: ON (white)
LCD: Hides all dots
Display 2
Display 3
Display 4
Fig. 5-4
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<Touch panel models>
<Display 1>
<Display 2>
<Display 3>
<Display 4>
<Display 5>
<Display 6>
<Display 7>
<Display 8>
<Display 9>
<Display 10>
<Display 11>
<Display 12>
<Display 13>
<Display 14>
Fig. 5-5
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1.3.5 Check control panel key operation (function code: 13)

123
45 6
<Function>
This function is used to check that keys on the control panel are operating normally.
<Operating Procedure>
Non touch panel models (1) Press the [] or [] key in the initial
state of maintenance mode to display "MAINTENANCE 13" on the LCD, and press the [OK] key. "00" is displayed on the LCD.
(2) Press the keys on the control panel
according to the numbers provided in the figure below. Each time the key is pressed, the corresponding figure is displayed on the LCD in decimal notation. Check that the number and the key name displayed on the LCD matches the number assigned to the key that has been pressed. If the keys are pressed in the incorrect order, "INVALID OPERATE" is displayed on the LCD. Press the [X] key and try again with the correct key.
(3) When the key operation is normal, the
machine returns to the initial state of maintenance mode when the last key is pressed. To cancel operation and return to the initial state of maintenance mode, press the [X] key.
Touch panel models (1) Press the [1], and then the [3] key in
the initial state of maintenance mode. "00" is displayed on the LCD.
(2) Press the keys on the control panel
according to the numbers provided in the figure below. Each time the key is pressed, the corresponding figure is displayed on the LCD in decimal notation. Check that the number displayed on the LCD matches the number assigned to the key that has been pressed. If the keys are pressed in the incorrect order, "INVALID OPERATE" is displayed on the LCD. Press the [X] key and try again with the correct key.
(3) When the key operation is normal, the
machine returns to the initial state of maintenance mode when the last key is pressed. To cancel operation and return to the initial state of maintenance mode, press the [X] key.
Order of pressing keys
<Non touch panel models>
12
3
456
7
89
Fig. 5-6
<Touch panel models>
Fig. 5-7
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1.3.6 Display software version (function code: 25)

<Function>
This function is used to check the version information of the firmwares and programs, or check sum information.
<Operating Procedure>
Non touch panel models
(1) Press the [] or [] key in the initial
state of maintenance mode to display "MAINTENANCE 25" on the LCD, and press the [OK] key. "MAIN:Ver*.** (#)" is displayed on the LCD.
(2) Pressing the [Go], [] or [] key
changes the display item as shown in the table below.
(3) Press the [X] key, and the machine
returns to the initial state of
Touch panel models
(1) Press the [2], and then the [5] key in
the initial state of maintenance mode. "MAIN:Ver*.** (#)" is displayed on the LCD.
˄
(2) Pressing the [▲], [
], or [Mono] key
changes the display to the next item.
(3) When you press the [X] key, this
operation is finished and the machine returns to the initial state of maintenance mode.
maintenance mode.
LCD Description
MAIN: Ver1.00 (A)
*1
Main firmware version information ((A): Revision information)
SUB1 : Ver1.00 (P)
*1
Sub firmware version information ((P): Identifier for PCL/PS)
*2
ENG: Ver.1.00 Do not refer to this item because it has nothing to do with DL. NET : Ver1.00 Network program version information MX :Ver1.00 MX firmware version information TT :Ver1.00 TT firmware version information LT1 :Ver1.00 LT1 firmware version information LT2 :Ver1.00 LT2 firmware version information LT3 :Ver1.00 LT3 firmware version information
*1
B0608071049:5708 U0612271600:7B0A D----------:----
*4
F0612312359:1234 P0612271602:BD40 ROM Check Sum Check sum self-diagnosis function
*1
How to display the check sum information
Boot program creation date
*1
Main firmware creation date Demo firmware data creation date
*5
Font firmware creation date
*1
Sub firmware (PCL/PS) creation date
*3
You can check the check sum information by pressing the [OK] key while each version is displayed. When the [OK] key is pressed again, the LCD returns to the version display.
*2
(P) indicates that the firmware supports PCL/PS.
*3
There are two types of check sum information that can be checked with this function. This function checks if the two types of check sum information match each other. When the [OK] key is pressed while "ROM Check Sum" is displayed, check is automatically conducted for each ROM of each software part. When the check sum matches, "OK" is displayed on the LCD. When all ROMs result in OK, "ROM Check Sum OK" is displayed at the end, and the operation is finished. When the check sum of any ROM does not match, "NG" is displayed, and the display stops.
*4
This is displayed on the LCD even no firmware is installed.
*5
Displayed only for font firmware support model.
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1.3.7 Change OnePushDemo function setting (function code: 28)

<Function>
This function is used to implement Demo printing by pressing a certain key, and is mainly used for sales promotion at dealers. This function is disabled once printing is performed from the computer. Change the setting to enable the function again.
OnePushDemo = ON(Enabled) / OFF(Disabled).
The setting currently selected is marked "*".
<Operating Procedure>
Non touch panel models
(1) Press the [] or [] key in the initial
state of maintenance mode to display "MAINTENANCE 28" on the LCD, and press the [OK] key. "OnePushDemo=ON" is displayed on the LCD.
(2) Press the [] or [] key to display
"OnePushDemo=ON" when enabling this function or "OnePushDemo=OFF" when disabling this function.
(3) Press the [OK] key. The setting
currently displayed is saved, and the machine returns to the initial state of maintenance mode.
Note:
• To cancel operation and return to the initial state of maintenance mode, press the [X] key.
• Once the OnePushDemo function is enabled, this will not be disabled even when printing is performed from the computer as long as the power switch is not turned OFF. However, if the power switch is turned OFF and then ON again after the OnePushDemo function was enabled, this function will be disabled when printing is performed from the computer.
Touch panel models
(1) Press the [2], and then the [8] key in
the initial state of maintenance mode. "OnePushDemo=ON" is displayed on the LCD.
(2) Press the [
"OnePushDemo=ON" when enabling this function or "OnePushDemo=OFF" when disabling this function.
(3) Press the [SET] or [Mono] key. The
setting currently displayed is saved, and the machine returns to the initial state of maintenance mode.
˄
] or [˅] key to display
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1.3.8 Check sensor operation (function code: 32)

Non touch panel models
(1) Press the [] or [] key in the initial
state of maintenance mode to display "MAINTENANCE 32" on the LCD, and press the [OK] key. "TNNT--C2P2****" is displayed on the LCD. The machine makes buzzing sound continuously. Information related to the LT, TT, and MX are not displayed on the LCD when those are not connected.
(2) Pressing the [Go] key changes the
display to the next item.
(3) Change the conditions subject to sensor
detection shown below and check that the display on the LCD changes depending on the sensor status. For example, feed the paper through the registration front/rear sensor, open the front cover or back cover, remove the toner cartridge, or create paper jam at the exit.
(4) When you press the [X] key, this
operation is finished and the machine returns to the initial state of maintenance mode.
Touch panel models
(1) Press the [3], and then the [2] key in the
initial state of maintenance mode. Either of the following examples is displayed on the LCD e.g. TNNTSTC2P2**TT** e.g. TNNTST----MCTT The machine makes buzzing sound continuously. Information related to the LT, TT, and MX are not displayed on the LCD when those are not connected.
(2) Pressing the [Mono] key changes the
display to the next item.
(3) Change the conditions subject to sensor
detection shown below and check that the display on the LCD changes depending on the sensor status. For example, feed the paper through the registration front/rear sensor, open the front cover or back cover, remove the toner cartridge, or create paper jam at the exit.
(4) When you press the [STOP] key, this
operation is finished and the machine returns to the initial state of maintenance mode.
Note:
• Press the [OK] key to stop the buzzing sound.
Note:
• Press the [SET] key to stop the buzzing sound.
<Function>
This function is used to check whether the sensors, solenoids, and clutches are operating normally.
<Operating Procedure>
<Sensor check>
The table below summarizes the displays on the LCD, sensor names and detection status.
LCD Sensor name
TN Toner amount detection sensor Beam obstructed Beam not obstructed
NT New toner sensor Sensor not pressed Sensor pressed
ST Output tray stack sensor
C2 T2LT Paper feed sensor Paper tray 2 closed Paper tray 2 open
P2 T2LT paper empty sensor No paper Paper set
MC MX back cover sensor MX back cover closed MX back cover open
TT TT connection sensor TT connected TT not connected
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With display No display
Ejected paper not yet full
Detection status
Ejected paper full
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LCD Sensor name
Detection status
With display No display
C1 T1 paper feed sensor Paper tray 1 closed Paper tray 1 open
P1 T1 paper empty sensor No paper Paper set
MP MP paper empty sensor No paper Paper set
CV Front cover sensor Front cover closed Front cover open
RC Back cover/duplex tray sensor Back cover closed Back cover open
PO Eject sensor No paper Paper set
RM Registration front sensor No paper Paper set
RA Registration rear sensor No paper Paper set
MACxx Internal temperature sensor
OTxx External temperature sensor
XX
XX
C
C
NG
NG
OHxx External humidity sensor XX% NG
S1
S2
S3
S4
MX 1bin stack sensor Ejected paper not yet full
MX 2bin stack sensor Ejected paper not yet full
MX 3bin stack sensor Ejected paper not yet full
MX 4bin stack sensor Ejected paper not yet full
B2 MX 2bin sensor
B4 MX 4bin sensor
MX 2bin paper set MX 2bin no paper
MX 4bin paper set MX 4bin no paper
Ejected paper full
Ejected paper full
Ejected paper full
Ejected paper full
ML MX JAM lower sensor No paper Paper set
MU MX JAM upper sensor No paper Paper set
C2 T2LT paper feed sensor
Paper tray 2 closed Paper tray 2 open
(When LT is in use)
P2 T2LT paper empty sensor
No paper Paper set
(When LT is in use)
C3 T3LT paper feed sensor
Paper tray 3 closed Paper tray 3 open
(When LT is in use)
P3 T3LT paper empty sensor
(When LT is in use)
C4 T4LT paper feed sensor
(When LT is in use)
No paper Paper set
Paper tray 4 closed Paper tray 4 open
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LCD Sensor name
Detection status
With display No display
E2 T2TT paper feed sensor TT paper tray 2 closed
and No paper
TT paper tray 2 open and Paper set
D2 T2TT paper empty sensor No paper Paper set
E3 T3TT paper feed sensor TT paper tray 3 closed
and No paper
TT paper tray 3 open and Paper set
D3 T3TT paper empty sensor No paper Paper set
E4 T4TT paper feed sensor TT paper tray 4 closed
and No paper
TT paper tray 4 open and Paper set
D4 T4TT paper empty sensor No paper Paper set
E5 T5TT paper feed sensor TT paper tray 5 closed
and No paper
TT paper tray 5 open and Paper set
D5 T5TT paper empty sensor No paper Paper set
J2 T2 JAM sensor No paper Paper set
J3 T3 JAM sensor No paper Paper set
J4 T4 JAM sensor No paper Paper set
J5 T5 JAM sensor No paper Paper set
AL TT balance sensor L With attachment No attachment
AR TT balance sensor R With attachment No attachment
<Solenoid and clutch check>
Check the corresponding solenoid and clutch by activating the sensor below. Both solenoid and clutch can not detect error or fault. They only check if they are functioning.
Sensor operation Solenoid/clutch operation
Change the status of the T1 paper feed sensor from Paper tray 1 open to Paper tray 1 closed.
Change the status of the T2LT paper feed sensor from Paper tray 2 open to Paper tray 2 closed.
Change the status of the T2LT paper empty sensor from No paper to Paper set.
Change the status of the T3LT paper feed sensor from Paper tray 3 open to Paper tray 3 closed.
Change the status of the T3LT paper empty sensor from No paper to Paper set.
Change the status of the T4LT paper feed sensor from Paper tray 4 open to Paper tray 4 closed.
The T1 pickup clutch remains ON for the specified time.
The T2LT pickup clutch remains ON for the specified time.
The T2LT release clutch remains ON for the specified time.
The T3LT pickup clutch remains ON for the specified time.
The T3LT release clutch remains ON for the specified time.
The T4LT pickup clutch remains ON for the specified time.
Change the status of the T4LT paper empty sensor from No paper to Paper set.
Change the status of the MP paper empty sensor from No paper to Paper set.
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The T4LT release clutch remains ON for the specified time.
The MP solenoid remains ON for the specified time.
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