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Web Desktop Manager 5.0
User Guide
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BlackBerry Web Desktop Manager 5.0 User Guide

BlackBerry Web Desktop Manager
User Guide
Version: 5.0 | Service Pack: 3
SWDT26573-1047941-0325040105-001
Published: 2011-03-25
Contents
Basics.................................................................................................................................................................................................................. 2
Prerequisites: Bluetooth connections................................................................................................................................................................ 2
Connect your device to your computer using Bluetooth technology................................................................................................................ 2
About browser compatibility.............................................................................................................................................................................. 3
Create an activation password........................................................................................................................................................................... 3
Change your device password from the BlackBerry Web Desktop Manager..................................................................................................... 3
Delete all device data and deactivate services................................................................................................................................................... 4
Backup and restore............................................................................................................................................................................................ 5
Back up device data............................................................................................................................................................................................ 5
Schedule automatic backups of device data...................................................................................................................................................... 5
Restore device data............................................................................................................................................................................................ 5
Troubleshooting: Backup and restore................................................................................................................................................................ 6
Email settings..................................................................................................................................................................................................... 7
Email messages settings..................................................................................................................................................................................... 7
Email message filters.......................................................................................................................................................................................... 9
User Guide

Basics

Log in to the BlackBerry Web Desktop Manager

To perform this task, your administrator must provide you with a user name, a password, and, if necessary, a domain name.
1. Type your user name and password.
2. If necessary, type a domain name.
3. Click Log in.

Connect your device to your computer using a USB cable

1. Connect the large end of the USB cable to a USB port on your computer.
2. Connect the small end of the USB cable to the USB port on the side of your BlackBerry® device.
3. On your computer, if the Device Security Password field appears, type your device password. Click OK.
Basics

Prerequisites: Bluetooth connections

• Your BlackBerry® device must be running BlackBerry® Device Software 4.1 or later.
• Your computer must be running Windows® XP SP 2 or later. For more information about the Bluetooth® adapters that are supported in Windows XP SP 2 or later, visit www.blackberry.com/support.
• Your computer must be paired with your BlackBerry device. For more information about pairing, click Help on your device.

Connect your device to your computer using Bluetooth technology

1. On the Advanced Settings tab, click Troubleshooting.
2. Click View information.
3. Select the Enable Bluetooth® support check box.
4. Click Configure Bluetooth.
5. Click Add.
6. In the Bluetooth devices list, click your BlackBerry® device.
7. Click OK.
8. Click OK.
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User Guide
Basics

About browser compatibility

Windows® Internet Explorer® 7 or later provides the optimal support for BlackBerry® Web Desktop Manager features.
The following browsers are also compatible with BlackBerry Web Desktop Manager, but with limited support for features:
• Mozilla® Firefox® 3.5
• Safari 4 for Mac
• Google Chrome™
Depending on the browser that you are using, BlackBerry Web Desktop Manager might not recognize your BlackBerry device, and you might not be able to activate your device over the wireless network, back up and restore your device data, or add or update device applications.

Create an activation password

You must create an enterprise activation password to activate your BlackBerry® device over the wireless network. If your device is already activated, you can follow these steps to create a new activation password. For more information, contact your administrator.
1. On the Home tab, click Create an Enterprise Activation Password.
2. In the Enterprise activation password field, type a password.
3. In the Confirm password field, type the password again.
4. Click Set the enterprise activation password.

Change your device password from the BlackBerry Web Desktop Manager

If your BlackBerry® device has been misplaced and you might be able to recover it, you can use the BlackBerry® Web Desktop Manager to change your device password and lock your device to help secure your device data. Depending on your administrator, this feature might not be available.
1. On the Home tab, click Secure a Lost Device.
2. Click Specify new device password and lock device.
3. In the Device password field, type your new device password.
4. In the Confirm password field, type your new password again.
5. Click Specify new device password and lock device.
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User Guide
Basics

Delete all device data and deactivate services

If your BlackBerry® device has been misplaced or stolen, you can delete your device data and deactivate all services, such as email messaging and data synchronization. Depending on your administrator, this feature might not be available.
1. On the Home tab, click Secure a Lost Device.
2. Click Delete all device data and disable device.
3. Click Yes.
Note: If you recover your device, you can activate your services again by either connecting your device to your computer using a USB cable or by creating an activation password so that you can activate your device over the wireless network.

Troubleshooting: Basics

My computer cannot detect my device
Try the following actions:
• Verify that your BlackBerry® device is connected to your computer.
• If you are trying to connect your device to your computer using a USB cable, verify that the USB cable is not damaged.
• If you are trying to connect your device to your computer using Bluetooth® technology, verify that your device is within range of your computer (a typical range is approximately 10 meters).
• Turn off synchronization programs or antivirus programs temporarily.
• Verify that you are not running software that scans the communications ports on your computer.
• On the Advanced Settings tab, in the Troubleshooting section, if the Detect a BlackBerry device with Application Loader link appears, your administrator might have made BlackBerry® Device Software available for you to install. Click the link and complete the instructions on the screen.
I cannot access the features of the BlackBerry Web Desktop Manager
If the features of the BlackBerry® Web Desktop Manager are unavailable because the necessary controls are not installed, try performing the following actions:
• See the system requirements for the BlackBerry Web Desktop Manager in the BlackBerry Enterprise Server Installation and Configuration Guide. To download this guide, visit www.blackberry.com/go/serverdocs/.
• Contact your administrator.
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