Blackberry W1000 User Manual

Installation and User’s
Guide

iPAQ

TM

BlackBerry

W1000 Handheld

TM

Installation and User’s Guide
Last revised 22/08/00
Part Number: MAT-03088-001 Rev. 001
Printed in Canada

At the time of printing, documentation complies with versions:
Operating System 2.0.13, Applications 2.0, and Desktop 2.0.

© 1999-2000 Research In Motion Limited. All rights reserved. RIM, the
RIM logo, Research In Motion, BlackBerry, BlackBerry Exchange
Edition, the BlackBerry logo, the “envelope in motion” symbol and
‘Always On, Always Connected’ are trademarks of Research In Motion
Limited. RIM, Research In Motion - Registered U.S. Patent and
Trademark Office. Compaq is registered in the U.S. Patent and
Trademark Office. iPAQ is a trademark of Compaq Information
Technologies Group, L.P. © Puma Technology, Inc. Puma Technology,
the Puma Technology logo, DSX Technology, the DSX Technology logo,
Intellisync, the Intellisync logo and Intellisync Ready logo are
trademarks of Puma Technology, Inc. that may be registered in some
jurisdictions. Mobitex is a trademark of the Swedish
Telecommunications Administration that may be registered in some
jurisdictions. Windows 95/98/2000, Exchange and Outlook are either
trademarks or registered trademarks of Microsoft Corporation. All
other brands, product names, company names, trademarks and service
marks used herein are the property of their respective owners.

Warning: This document is for the use of licensed users only. Any
unauthorized copying, distribution or disclosure of information is a
violation of copyright laws.

While every effort has been made to ensure technical accuracy,
information in this document is subject to change without notice and
does not represent a commitment on the part of Research In Motion
Limited.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE
FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS
CONTAINED HEREIN; NOR FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE
FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.

FCC compliance statement (USA)

FCC Class B Part 15

This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:

• This device may not cause harmful interference, and

• This device must accept any interference received, including
interference that may cause undesired operation.

WAR NING

This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s
instructions, may cause interference harmful to radio
communications.

There is no guarantee, however, that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.

Changes or modifications to this unit not expressly
approved by the party responsible for compliance could
void the user’s authority to operate this equipment.

• Consult the dealer or an experienced radio/TV technician for
help

Industry Canada Certification

This device complies with Industry Canada RSS 119, under
certification number 2503 195 366A.

DOC Class B compliance

This device complies with the Class B limits for radio noise emis­sions as set out in the interference-causing equipment standard enti­tled “Digital Apparatus,” ICES-003 of Industry Canada.

Contents

FCC compliance statement (USA)..........................................3

Industry Canada Certification ................................................4

IMPORTANT SAFETY INFORMATION...................................9

Welcome to your iPAQ BlackBerry Solution ...........................13

New for version 2.0.................................................................14

Contents of your package ......................................................15

System Requirements.............................................................15

About this guide......................................................................16

Customer support...................................................................17

Get to know your handheld.........................................................19

Handheld components...........................................................19

Installing the battery...............................................................21

Turning on your handheld ....................................................23

Turning off the handheld.......................................................23

Description of keys .................................................................24

Setting the date and time .......................................................36

Setting message notification..................................................37

Setting message delete ...........................................................37

Using password protection ...................................................38

Summary and tips...................................................................42

Start sending email........................................................................45

Turning the radio on and off.................................................45

Registering with the network................................................46

Installing the Desktop Software............................................47

Connect the handheld to your PC........................................48

Enabling email redirection ....................................................50

Sending a message..................................................................51

Reading a message..................................................................52

Summary..................................................................................54

Using the Desktop Software........................................................55

Installation and setup.............................................................55

Loading handheld applications ............................................56

Backing up files from handheld to the PC ..........................57

Synchronizing email and PIM...............................................60

Redirecting email....................................................................62

Summary..................................................................................65

Composing and sending messages.............................................67

Setting message options.........................................................67

Setting level of importance....................................................69

Sending peer-to-peer messages.............................................70

Sending one-time messages...................................................72

Sending messages to many contacts ....................................73

Customizing the auto signature............................................74

Receiving delivery confirmation...........................................74

Attaching Address Book entries ...........................................75

Using AutoText.......................................................................76

Automatic formatting.............................................................81

Inserting symbols....................................................................83

Summary and tips...................................................................84

Receiving and reading messages ................................................87

Received message options.....................................................87

Receiving long messages .......................................................89

Sending file attachments........................................................90

Managing Address Book attachments.................................91

Adding contacts to Address Book........................................92

Summary and tips...................................................................93

Managing messages.......................................................................95

Filing messages........................................................................95

Saving messages......................................................................97

Searching messages ..............................................................100

Deleting messages.................................................................106

Editing messages...................................................................110

Resending messages.............................................................110

Marking a message as unread.............................................111

Marking all messages read ..................................................112

Summary and tips.................................................................113

Using the Address Book.............................................................115

Setting Address Book options.............................................115

Adding addresses .................................................................116

Viewing addresses................................................................120

Editing addresses..................................................................120

Deleting addresses................................................................121

Searching addresses..............................................................122

Summary and tips.................................................................122

Managing Tasks and Appointments........................................125

Using the Tasks function .....................................................125

Using the Calendar function ...............................................129

Summary and tips.................................................................140

Using the MemoPad and Calculator ........................................143

Using the MemoPad function .............................................143

Using the Calculator function .............................................145

Summary and tips.................................................................146

Customizing your handheld’s options....................................149

Setting the alarm ...................................................................149

Customizing handheld options ..........................................150

Handheld options .................................................................151

Summary................................................................................159

Frequently asked questions.......................................................161

Alarm......................................................................................161

Battery.....................................................................................161

Storage ....................................................................................162

Home screen ..........................................................................164

LCD screen.............................................................................164

Messages.................................................................................165

Punctuation............................................................................168

Desktop Software..................................................................169

Resetting the handheld ........................................................172

Specifications................................................................................175

Research In Motion Limited Software License Agreement.179

Terms and Conditions..........................................................179

LIMITED WARRANTY..............................................................183

General Terms .......................................................................183

Options and Non-Compaq Software .................................185

Transfer of Ownership.........................................................186

Warranty Period....................................................................186

Warranty Service...................................................................186

Contacting Compaq..............................................................187

Index...............................................................................................189

IMPORTANT SAFETY INFORMATION

Please read these safety instructions and the operation instructions
provided in this manual before operating the iPAQ BlackBerry
W1000 Handheld or its cradle. Retain these instructions for future
use.

Remember to follow any special regulations governing the use of
the iPAQ BlackBerry W1000 Handheld and always switch it off in
areas where radio devices are forbidden, or when it may cause
interference or danger. Any safety laws and regulations pertaining
to the use of cell phones and two-way radios will likely apply to
your use of the handheld. We encourage you to follow such laws
and regulations at all times. In particular, please observe all
restrictions on the use of radio equipment in fuel depots (fuel
storage and distribution areas), chemical plants, where blasting
operations are in progress or in any other area in which restrictions
on radio transmissions are imposed. In addition, the iPAQ
BlackBerry W1000 Handheld should not be used in locations that
may be hazardous including, without limitation, locations in which
hazardous or combustible gases may be present.

The iPAQ BlackBerry W1000 Handheld is not an FAA-approved
electronic device for use on aircraft. Switch off the handheld when
in an aircraft. The effect of the use of the handheld in an aircraft is
unknown. Such use may affect aircraft instrumentation,
communication and performance, may disrupt the network, and
may be illegal.

Operation of any radio transmitting equipment, including the
handheld, may interfere with the functionality of inadequately
protected medical devices, including pacemakers. Consult a
physician or the manufacturer of the medical device if you have any

questions. Additionally, while most modern equipment is
adequately shielded from radio signals such that your handheld
will not interfere with the operation of such equipment, certain
electronic equipment, including automotive systems, may not be
shielded against the radio signals from your handheld. You should
check with the manufacturer of your motor vehicle or the
manufacturer’s representative to determine whether the use of the
handheld will present any safety issues.

Avoid using the handheld in any environment requiring your full
attention, such as when driving a vehicle. If you need to use your
handheld while driving, have a passenger in the vehicle use the
handheld for you, or find a safe location to halt your vehicle prior to
using the handheld. Do not use the cradle as a means of storing your
handheld while in a vehicle.

WAR NING

Do not use any cradle or any other accessory or attachment
that is not manufactured by RIM or supplied by Compaq or
an authorized Compaq accessories supplier. Use of any
accessory or attachment that is not supplied or approved
for use by Compaq in conjunction with the handheld is not
permitted as it may cause hazards.

Do not place the iPAQ BlackBerry W1000 Handheld or its cradle on
any unstable surface, such as a cart, stand, tripod, bracket, or table.
It may fall, causing serious injury to a child or adult, and serious
damage to the handheld.

Use only those battery types specified in this User’s Guide. The use
of any other may disable the handheld and may be dangerous.
Discard the handheld properly. As the unit contains a lithium ion
cell, neither the handheld nor the lithium ion cell (nor the AA
battery) should be disposed of in fire. Dispose of the handheld
containing the lithium ion cell in accordance with the laws and
regulations in your area governing disposal of such cell types.
Similarly, dispose of AA batteries in a responsible manner. Contact

Compaq if you have any questions concerning disposal of the
handheld, the lithium ion cell, or the AA battery.

The handheld should be operated only from the type of power
source indicated on the marking label. Refer to the operating
instructions starting on page 21 for more information on the battery
and power supply. Do not overload wall outlets, extension cords, or
integral convenience receptacles as this may result in a risk of fire or
electric shock.

Never push objects of any kind into the iPAQ BlackBerry W1000
Handheld through openings as they may short-out parts and this
may result in a fire or electric shock. Never spill liquid of any kind
on the handheld or its cradle. Unplug the cradle from the wall
before cleaning. Do not use liquid or aerosol cleaners.

WAR NING

WAR NING

WAR NING

CAUTION

To reduce the risk of fire or electric shock, do not expose
the handheld, cradle, or the adapter to rain or moisture.

To reduce risk of fire or burns, do not disassemble, crush,
puncture, short external contacts, or dispose of in fire or
water. Replace only with the appropriate Compaq spare.

To reduce the risk of electrical shock, fire or damage to the
equipment, do not use converter kits sold for appliances to
power the cradle.

Ensure that the electrical outlet you plug the AC Adapter
into is easily accessible to you at all times. When you want
to disconnect power from the cradle, unplug the AC Adapter
from the electrical outlet.

Unplug the cradle from the wall and refer the handheld and cradle
for service to qualified personnel if:

• the power supply cord or plug is damaged

• liquid has been spilled or objects have fallen into the handheld
or cradle

• objects have fallen into the handheld or cradle

• the handheld or cradle has been exposed to rain or water

• the handheld or cradle has been dropped or damaged in any
way

• the handheld or cradle does not operate normally by following
the instructions contained in this manual

• the handheld or cradle exhibits a distinct change in
performance.

Adjust only those controls that are covered in this manual. An
improper adjustment of other controls may result in damage and
will often require extensive work by a qualified technician to restore
the handheld or cradle to its normal operation.

Unplug the cradle before cleaning. Do not use liquid or aerosol
cleaners. Rather, use a damp cloth to clean the unit.

Failure to observe all these instructions will void the Limited
Warranty, and may lead to suspension or denial of services to the
offender, or legal action, or both.

Welcome to your iPAQ BlackBerry Solution

The iPAQ BlackBerry Solution is a mobile email solution that
includes the iPAQ BlackBerry W1000 Handheld, cradle, Desktop
Software, and flat-rate airtime on a nationwide wireless data
network. Equipped with a 132X65 screen, “always on, always
connected” wireless technology and QWERTY keyboard design, the
iPAQ BlackBerry W1000 Handheld provides users with the ultimate
pager-sized handheld for messaging and personal information.

Get ready to experience the power of messaging with your
handheld using functions such as:

essages: Receive, read, reply to, compose, forward, save, file,

• M

and delete messages.

ompose: Create and send messages to Internet email

• C

addresses and to other handhelds.

• Saved Messages: Store messages for future viewing.

• Search Messages: Locate messages in seconds with the

powerful search tool.

• Address Book: Store your personal directory of contact

information, such as multiple phone and fax numbers, and
email addresses. Enter notes for individual contacts and search
the database to find specific contacts.

• Cal

endar: Keep track of appointments using one of the four

calendar views: Day, Week, Month, or Agenda.

• Tasks: Add, edit, and delete tasks and mark tasks as complete.

• Alarm: Set the alarm on the handheld to sound daily.

• MemoP

ad: Compose, edit, and delete notes, memos and lists.

14

Welcome to your iPAQ BlackBerry Solution — New for version 2.0

• Calcu

• O

• Lock: Lock the handheld with a password security screen so

• Turn Wireless Off / Turn Wireless On: Turn the handheld’s

• Power Off: Turn off the handheld at night or on weekends if

lator: Perform basic mathematical operations.

ptions: Customize the way the handheld notifies you of new

messages; set the password; add, edit, and delete AutoText
entries; set the current date; program the automatic on/off
feature.

that only you can use it. (This function is only visible in the
Home screen after you have set a password.)

radio off when it may interfere with other radio
communications, such as during a flight. Turn on the radio
again to send and receive messages.

you wish.

New for version 2.0

The iPAQ BlackBerry Handheld (pre-installed with BlackBerry
version 2.0 software) now supports folder management, which lets
you file messages on the handheld. When you first reconcile email
with your handheld (using the Intellisync tool), your desktop folder
structure is transferred to the handheld. Any messages filed on the
handheld are marked as read and moved into the corresponding
desktop folder. (See page 95 for more information.) You can also set
your Message List Options to delete messages on both the desktop
and the handheld upon email reconciliation. (See page 68 for more
information.)

The updated Search Messages function allows you to create and
save pre-defined searches on the handheld. You can use these
searches in the Messages, Saved Messages, or Search Messages
screens to find messages filed in a particular folder, sent to a
particular address, or containing specific text. (See page 100 for
more information.) The expanded Calendar function now supports

Installation and User’s Guide

Welcome to your iPAQ BlackBerry Solution — Contents of your package

recurring calendar appointments and offers you one of four views:
Day, Week, Month, or Agenda.

The updated Desktop Software lets you turn off email redirection if
you are using the BlackBerry Enterprise Server. You can also specify
the desktop folders from which you want email to be redirected. See
the Redirector Settings online help for more information.

For a complete list of new features for version 2.0 of the software,
refer to the README.txt file, found on your installation CD-ROM.

Contents of your package

Your package should contain the following:

• iPAQ BlackBerry Handheld

•Cradle

•Holster

•This Installation and User’s Guide

• Handheld Getting Started Card

• Installation CD-ROM
If something from this package is missing or not working properly,

contact the point of purchase.

15

System Requirements

The following components are required to install the Desktop
Software:

• Intel-compatible 486 or higher desktop with an available serial

port

• Windows 95/98/2000 with 8 Mb of RAM

• Microsoft Exchange Client, Microsoft Outlook 97, Outlook 98 or

2000 (Workgroup installation), with an email account on a

Installation and User’s Guide

16

Welcome to your iPAQ BlackBerry Solution — About this guide

Microsoft Exchange Server version 4.0 or higher, that is capable
of receiving email from the Internet

You must have the Desktop Redirector (Redirector.exe) running on
a computer with a continuous connection to the company’s
Exchange Server. Use of the Desktop Redirector is not required if
email will be redirected by the BlackBerry Enterprise Server.

You have a Microsoft Exchange email account if:

• You will be running Microsoft Outlook as your email client
and,

• In Outlook, if you select Tools>Services, the dialog box contains
a list of services that includes Microsoft Exchange Server.

About this guide

This guide provides information for operating the iPAQ BlackBerry
Handheld and for installing the Desktop Software.

Note

Tip

Notes will appear in this format and will contain additional
information to help you perform the task being described.

Tips provide information about performing tasks and offer
different options to perform tasks.

A summary, including a list of relevant tips, is included at the end
of each chapter.

The handheld has two display options: Large Font and Small Font.
Throughout this guide, the graphics depicting the handheld’s LCD
screen show the Large Font display option.

The ‘Frequently asked questions’ chapter will help you further with
your handheld. As well, the Desktop Software offers online help to

Installation and User’s Guide

Welcome to your iPAQ BlackBerry Solution — Customer support

guide you and answer your questions. To open the online help,
select Help from any active window.

Customer support

For customer support:

• U.S. and Canada: 1-800-OK COMPAQ

•Web: www.compaq.com/support

or: www.compaq.com/W1000

17

Installation and User’s Guide

1

Get to know your handheld

This chapter will help you get acquainted with your handheld
before you start sending and receiving email.

Handheld components

Figure 1: Front view of handheld

Here are some details on the handheld’s main components:

LCD screen

The LCD screen is your interface with functions such as composing
and reading messages, setting tasks and appointments, viewing and
editing contact information, customizing device options, and
performing basic mathematical calculations. The Home screen
displays the current signal strength and battery level of the
handheld.

20

Get to know your handheld — Handheld components

In low light conditions, you can increase the readability of the LCD
by using the backlighting feature. To activate backlighting, press the

ALT

key three times. The backlight will shut off automatically if you
do not press any keys or use the trackwheel for more than 10
seconds.

Keyboard and trackwheel

The 31-key QWERTY keyboard provides access to all of the regular
alphabetic characters; numeric characters, a symbols library,
punctuation, and special characters can be generated using the

key in combination with the other keys. For easy typing,

ALT

orange
hold the device in both hands and use your thumbs. Roll and click
the trackwheel for navigation and selection.

A trackwheel that clicks!

The trackwheel on the handheld has a unique feature for greater
usability and performance: it clicks! Pressing down on the
trackwheel with your thumb is comparable to the clicking function
of your PC mouse. Click to open menus and to select functions and
menu options.

Battery compartment

The handheld operates on one AA alkaline battery housed in the
battery compartment at the back of the handheld. See page 21 for
more information about the battery.

Holster (belt clip)

A holster, equipped with a belt clip, accompanies the handheld.
While in the holster, the handheld is protected and wearable. You
can choose different forms of message notification based on whether
the handheld is in or out of the holster.

Installation and User’s Guide

Get to know your handheld — Installing the battery

When you receive a new message and remove the handheld from
the holster within five seconds, notification (based on how you’ve
set it) stops and the most recently received message will be open. If
you pull the handheld out of the holster and quickly replace it,
notification stops but the message will remain marked unread. See
“Setting message notification” on page 37 for information on
notification options.

Serial port

The serial port on the bottom of the handheld fits into the prongs of
the docking cradle. You must connect the docking cradle to your PC
to use the Desktop Software (provided on the CD with your
package).

The Desktop Software supports standard USB-to-serial port
converters. See Chapter 3, “Using the Desktop Software” for more
information on installation procedures and serial connection details.

Docking cradle

The docking cradle provides a link between the handheld and your
PC, so that you may use the Desktop Software provided with your
package. See Chapter 3, “Using the Desktop Software” for more
information on the cradle and the capabilities of the Desktop
Software.

21

Installing the battery

Depending on usage, the handheld can operate for weeks using a
single AA alkaline battery. The handheld will work best if you use a
standard, high quality alkaline battery.

We recommend against using Lithium AA batteries or ULTRA
batteries: you will get the same amount of battery life from an
alkaline because the handheld is a “low drain” device.

Installation and User’s Guide

22

Get to know your handheld — Installing the battery

1. To remove the battery cover, slide the lock to the right and pull

the cover up and off.

2. Once you have removed the battery cover, remove the old

battery and insert a new one. When inserting the new battery,
make sure that the connectors are aligned for the correct
polarity. The handheld will vibrate and beep if the battery has
not been inserted properly.

Installation and User’s Guide

Get to know your handheld — Turning on your handheld

23

Note

If your handheld does not turn on after you have inserted
the AA alkaline battery, then either the AA alkaline battery is
too low or the internal lithium battery is discharged. Allow
the AA alkaline battery to recharge the internal lithium
battery by leaving the handheld turned off for 6 to 8 hours.
See page 161 for answers to frequently asked questions
about the battery.

.

Turning on your handheld

1. Click (press down) on the trackwheel. The Home screen
appears, from which you can select any of the handheld’s main
functions.

2. Using the trackwheel, scroll through the icons to view the
functions. The name of each function appears at the bottom of
the screen.

3. To select a function, scroll to the appropriate icon and click the
trackwheel to open that function’s screen.

Tip

You can also select a function by pressing the underlined
character in the function’s name. For example, press M for
M

essages.

Turning off the handheld

In the Home screen, scroll to the POWER OFF icon and click.

Installation and User’s Guide

24

Get to know your handheld — Description of keys

Description of keys

The following chart describes special keyboard and trackwheel
combinations that will help you navigate, compose messages, and
configure options on the handheld.

Key Function

Scrolling and selecting

• Roll the trackwheel with your thumb to
scroll up and down through screen lines,

TRACKWHEEL

fields, and menu items.

• Click (press down) the trackwheel with your
thumb to open menus and select options,
similar to the click function of a mouse used
with your PC.

Scroll through accented characters

• When composing a message or entering text,
press and hold a letter key while rolling the
trackwheel to scroll through international
characters/characters with accents. When
the desired character appears, release the
letter key.

Installation and User’s Guide

Get to know your handheld — Description of keys

Key Function

ALT characters

25

ALT

key

The orange ALT

key activates the numeric and
symbol characters, printed in orange above the
alphabetic keys.

ALT

• Press the

key once to affect the next

character you type.

ALT

• Press and hold the

key while you type to

affect all characters.

• Press the

ALT

key three times to activate

backlighting.

An ‘A’ icon appears in the top right corner of
your screen when the ALT

key is active.

Horizontal scroll and changing options

• Hold the

key while you roll the

ALT

trackwheel to move the cursor horizontally
across screen lines.

• Hold the

ALT

key while you roll the

trackwheel to scroll through field options.

NUM lock

+

• Press

SHIFT

to activate num lock mode.

ALT

Any key that you press in the upper row
will be typed in its numeric form. Press

SHIFT

again to return to regular mode.

An ‘N’ icon appears in the top right corner of
your screen when num lock mode is activated.

Installation and User’s Guide

26

Get to know your handheld — Description of keys

Key Function

Capitalize alpha characters

SHIFT

key

• Press the

SHIFT

key once to capitalize the

next character that you type.

SHIFT

• Press and hold the

key while you type

so that all letters are capitalized.

• Press and hold the letter to capitalize it. This
feature only works when Key Rate is set to
Slow or Fast in the Screen/Keyboard screen.

An ‘up arrow’ icon appears in the top right
corner of your screen when the

SHIFT

key is

activated.

CAPs lock

+

ALT

• Press

SHIFT

to activate caps lock mode.
Any key that you press will be typed in
upper case. Press

SHIFT

again to return to

lower case mode.

Select multiple messages

• Hold the

SHIFT

key while rolling the
trackwheel in the Messages screen to select
more than one message. You can file, delete,
or save these messages, mark them read or
unread.

Installation and User’s Guide

Get to know your handheld — Description of keys

Key Function

Carriage returns, select highlighted items

27

key

ENTER

BACKSPACE

key

• Press the

ENTER

key to insert a regular
carriage return, moving your cursor to a
new line.

• Press the ENTER

key to select the highlighted

item. Instead of clicking the trackwheel to
select the item, you can press the

ENTER

to perform your task.

Delete previous characters, ESC function

• Press the

BACKSPACE

backwards and delete characters to the left

key to move the cursor

of the cursor position.

• The key also enables you to hide (close) a
menu or cancel an action, similar to a typical

ESC

key.

• Press the BACKSPACE

key repeatedly to

return to the Home screen.

key

Installation and User’s Guide

28

Get to know your handheld — Description of keys

Key Function

Delete characters ahead of cursor, delete
messages

+

• Press

ALT

message to delete the selected character
only.

BACKSPACE

while composing a

• Press ALT

+

BACKSPACE

in the Messages
screen to delete the selected message. If you
scroll to a date in the Messages screen and
press

BACKSPACE

, a message appears

+

ALT

asking if you wish to delete all messages
prior to that date.

Insert a space, scroll through field options

SPACE

key

• Press the
between characters while you type.

• Press the

SPACE

key to insert a space

SPACE

key to insert the ‘@’ and ‘.’

characters in Email fields.

• Press the

SPACE

key to toggle through field

options.

Open symbols library for extra characters

• Press

ALT+SPACE

to open the Select Symbol
screen, from which you can insert the
symbol you need.

Symbols screen

As described in the chart above, you can press
the Select Symbol screen. The following characters are available for
you to insert into your message:

ALT+SPACE

to open

Installation and User’s Guide

Get to know your handheld — Description of keys

To select a symbol, either scroll to a symbol and click, or press the
associated alpha key under the desired symbol. You will return to
your message with the symbol inserted.

LCD interface

The handheld’s LCD screen is composed of the Home screen,
function screens that are launched from the Home screen, and
menus within each function. Icons are used throughout for message
status, handheld status, and navigational aid. The following
sections provide details on the handheld’s screens, menus, and
icons.

Backlighting

Press the
is disabled after 10 seconds if you do not press a key or move the
trackwheel.

Function screens

The functions list appears on the Home screen in a row of icons. To
open a function’s screen, scroll to an icon and click the trackwheel
(or, press the underlined character in the function name).

ALT

key three times to activate backlighting. Backlighting

29

Home screen

Installation and User’s Guide

30

Get to know your handheld — Description of keys

The following chart shows each function icon and describes the
corresponding function:

Icon Description

Receive, read, reply to, compose, forward,
save, file, and delete messages.

Messages

Type and send messages to Internet email
addresses or directly through peer-to-peer

Compose

(PIN option).

Store important messages for future
reference.

Saved Messages

Locate messages in seconds with the
powerful search tool.

earch Messages

S

Store your personal directory of contact
information, such as multiple phone, fax

ddress Book

A

numbers, and email addresses. Use the
search function to locate a specific contact.

endar

Cal

Tasks

Installation and User’s Guide

Keep track of appointments using one of
the four calendar views: Day, Week,
Month, or Agenda.

Add, edit, and delete tasks and mark tasks
as complete.

Get to know your handheld — Description of keys

Icon Description

Set the alarm on the handheld to sound
daily.

Alarm

Compose, edit, and delete important notes
and memos.

MemoP

ad

Perform basic mathematical operations.

lator

Calcu

Customize the way the handheld notifies
you of messages; set the password;

O

ptions

customize Autotext; set the date/time;
program the automatic on/off feature.

Lock the handheld with a password
security screen so that only you can gain

Lock

access to it. This icon will only appear on
the Home screen after you have set a
password.

31

/

Turn Wireless

On/Turn

Wireless Off

Power Off

Turn the handheld’s radio off when it may
interfere with other radio communications,
such as during flight. You will not be able
to send or receive messages until you turn
the radio on again.

Turn off the handheld whenever you prefer
not to receive email messages or when you
wish to conserve battery power. All queued
messages will be delivered to your
handheld once you turn it back on.

Installation and User’s Guide

32

Get to know your handheld — Description of keys

Function menus

Menus provide a list of options for the current function. You can
open a function screen’s menu by clicking the trackwheel; the menu
appears on top and covers approximately half of the screen’s width.

Address Book function menu

Icons and graphical tools

Home screen components

The Home screen appears when you turn on the handheld. It is your
starting point for using the handheld’s functions.

Home screen display

In any of the function screens, press the

BACKSPACE

key repeatedly
to return to this Home screen. For a description of each function, see
page 29.

Installation and User’s Guide

Get to know your handheld — Description of keys

Handheld status icons

These icons appear on the handheld’s LCD screen to indicate
battery power, coverage levels, and keyboard modes.

Icon Description

Battery power indicator

Coverage strength indicator

Data is being sent

Data is being received

ALT

key mode is activated

SHIFT

key mode is activated

NUM

lock mode is activated

33

Unread messages waiting

Installation and User’s Guide

34

Get to know your handheld — Description of keys

Message status icons

These icons appear on the handheld’s LCD screen to indicate the
status of pending, sent, and received messages.

Icon Description

Message is being sent

Message has been sent out to the network

Message sent to another handheld PIN number has
been delivered

Message pending (will be sent later)

Composed message has been saved (not sent yet)

Unread message transmission error

Message returned, message transmission error

New, unread message has been received

Message has been read.

Message has been filed.

Status of message is high

Installation and User’s Guide

Get to know your handheld — Description of keys

Scrolling through options

The handheld provides alternate methods of performing the same
function (e.g. using hotkeys instead of the trackwheel). In particular,
there are four ways to change the configurable options on your
handheld. These alternatives apply to all screens where you can
change options, such as in the Date/Time, the New Appointment,
or the Daily Alarm screens.

• Use the menu. While in an option field, click to view the menu.
Scroll to Change Options and click. A dialog box appears where
you can scroll through your options. Once you reach the option
you prefer, click the trackwheel. After setting all of the options
in the screen, click to view the menu. Scroll to Save Options and
click.

35

• Use

ALT + roll. Hold the ALT

scroll through the options. Release the

key while rolling the trackwheel to

ALT

key once you reach

your desired setting.

• Use the keyboard. You can press the letter or number which
represents your choice. For example, if you are in a time field,
press the first number of the hour you want to specify.

• Use the
your options. Release the

SPACE key. You can use the SPACE

SPACE

key once you have set the field

key to scroll through

to your preference. This method is used throughout the guide.

Navigational icons

These icons appear on the handheld’s LCD screen to indicate
positions within fields, lists, menus, and screens.

Icon Description

Indicates the cursor position

Installation and User’s Guide

36

Get to know your handheld — Setting the date and time

Icon Description

You are at the bottom of a menu or screen; scroll
the trackwheel up to view more items.

You are at the top of a menu or screen; scroll the
trackwheel down to view more items.

more screen or menu items.

You can scroll the trackwheel left or right to

You can scroll the trackwheel up or down to view

continue viewing icons on the functions list.

Setting the date and time

1. In the Home screen, scroll to the O

2. In the Device Options screen, scroll to Date/Time and click.
The Date/Time screen appears. Scroll to the field you would
like to set, then press the
options.

3. Click the trackwheel to view the
and click.

You return to the Device Options screen.

PTIONS icon and click.

SPACE

key to scroll through your

menu. Scroll to Save Options

Installation and User’s Guide

Get to know your handheld — Setting message notification

Setting message notification

You can customize the way the handheld notifies you when you
receive a message.

37

1. In the Home screen, scroll to the O

2. In the Device Options screen, scroll to Notify and click. The

Notify screen appears. Scroll to the field you would like to set,
then press the SPACE

3. Click the trackwheel to view the menu. Scroll to Save Options

and click.

You return to the Device Options screen. See page 154 for more
information on the notification options.

key to scroll through your options.

PTIONS icon and click.

Setting message delete

You can configure your Messages screen so that messages deleted
on your handheld are also deleted on your desktop each time you
reconcile email using the Intellisync tool. See page 68 for more
information.

Installation and User’s Guide

38

Get to know your handheld — Using password protection

Using password protection

By setting a password for your handheld, you ensure greater
security against others using the handheld.

You can specify the length of time that the handheld is idle before
the password security screen appears. Once the handheld is left idle
for that amount of time, you will need to type your password to use
the handheld.

You can also manually activate the password security screen by
selecting the Lock function from the Home screen. You should lock
your handheld if you leave it unattended.

If you do not want the password security screen to appear, you
must disable your password in the Security screen.

Password security screen

Note

If you have entered information in the Owner screen of the
Options function, it will appear on the password security

screen. We recommend that you include your own (or your
company’s) contact information in case the handheld is lost.

If an incorrect password is entered 10 times, all information
could be erased from the handheld for security reasons.
The handheld’s radio is turned off and the radio icon is
removed from the Home screen. You will need to reload the
applications before you can use your handheld again. You
should regularly backup any information from your
handheld that might not have originated on your PC. See
Chapter 3 or the Backup and Restore online help for more
information.

Installation and User’s Guide

Get to know your handheld — Using password protection

To enable password protection

You should set a password so that no one can use your handheld
without knowing the password.

39

1. In the Home screen, scroll to the O

PTIONS icon and click.

2. In the Device Options screen, scroll to Security and click. The

Security screen appears. While in the Password field, press the

SPACE

key to enable the password. A dialog box appears,

prompting you to enter a minimum 4 character password. Press

ENTER

when you are finished. You will have to enter your

password again to verify it.

3. In the Security Timeout field, set how much idle time should

pass before the password security screen will appear. Press the

SPACE

key to scroll through your options. Release the

SPACE

key once you have set the field to your preference.

4. Click the trackwheel to view the menu. Scroll to Save Options

and click.

You return to the Device Options screen.

If the password is enabled, you will need to enter it when
connecting the handheld to your PC for use with the Desktop

Installation and User’s Guide

40

Get to know your handheld — Using password protection

Manager. With the handheld in the cradle, you must type your
password before you can use the Desktop Manager tools.

Note

The password security screen will show your contact
information (if you have entered it in the Owner screen) or it
will prompt you to “Press any key”. Type the first letter of
your password to gain access to the Enter Password dialog
box. Type the remaining letters of your password to resume
using the handheld.

Once you have set a password, you need to enter it to use
the Security screen again. In addition, if you turn off the
handheld with the password security screen enabled, you
will need to enter the password once you turn on the
handheld again.

To lock the handheld

Once you have enabled your password in the Security screen, you
can lock the handheld whenever you like. An icon of a key will
appear on the Home screen.

1. In the Home screen, scroll to the LOCK

2. The password security screen appears and you will need to
enter your password to use the handheld.

Note

The information you entered in the Owner screen of the
handheld options will appear on the password security
screen. If you did not enter any information, default
information appears. See page 156 for more information on
the Owner screen.

icon and click.

To change your password

1. In the Home screen, scroll to the O

Installation and User’s Guide

PTIONS icon and click.

Get to know your handheld — Using password protection

2. In the Device Options screen, scroll to Security and click. A

dialog box appears, asking you to type your password. Once
you do so, press

ENTER

to open the Security screen.

3. Click to view the menu. Scroll to Change Password and click.

4. A dialog box appears, prompting you to enter a new password

ENTER

(minimum 4 characters). Press

when you are finished.

You will have to enter your new password again to verify it.

5. Click the trackwheel to view the menu. Scroll to Save Options

and click.

You return to the Device Options screen with your password
changed.

To disable password protection

Once you disable your password, the password security screen will
no longer appear.

41

1. In the Home screen, scroll to the O

PTIONS icon and click.

2. In the Device Options screen, scroll to Security and click. A

dialog box appears, asking you to type your password. Once

ENTER

you do so, press

to open the Security screen.

Installation and User’s Guide

42

Get to know your handheld — Summary and tips

3. While in the Password field of the Security screen, press the

SPACE

key to change the password option to Disabled.

4. Click the trackwheel to view the menu. Scroll to Save Options
and click.

You return to the Device Options screen.

Summary and tips

In this chapter, you learned about the various components and
features of the handheld. You’ve also performed a basic setup
including setting the date and time, setting message notification,
and enabling password protection. You’re now ready to start
sending email.

Getting to know your handheld - Tips

• Press the first letter of an item in an options list, menu, or choice list to
jump directly to the item.

• Press Y to select Yes in a pop-up dialog box.

• Press N to select No in a pop-up dialog box.

Installation and User’s Guide

Get to know your handheld — Summary and tips

Getting to know your handheld - Tips

• Press C or BACKSPACE to select Cancel in a pop-up dialog box.

ALT

• Press
trackwheel to move the icon to another position, and click the
trackwheel to “drop” it into the new position.

and click the trackwheel to select an icon. Roll the

43

Installation and User’s Guide

2

Start sending email

Now that you’re more familiar with the handheld, you can start
sending and receiving email! The following steps will help you get
started:

1. Turn on the radio.

2. Register with the wireless network (if necessary).

3. Install the Desktop Software on your PC.

4. Connect the handheld to your PC using the cradle.

5. Enable email redirection.

6. Send a test message.

7. Read the test message.

Turning the radio on and off

When you first receive your handheld, the wireless radio will be
turned off, and the handheld cannot communicate over the
network. You must turn on the radio before you can send and
receive messages.

In the Home screen, scroll to the TURN WIRELESS ON icon
and click.

46

Start sending email — Registering with the network

You will notice that the TURN WIRELESS ON icon was an
antenna, but when you select the icon, the function name changes to
TURN WIRELESS OFF and the icon changes to an airplane. The
airplane icon is a reminder to turn off your handheld’s radio when
on an airplane, in a hospital, or any place where it may interfere
with other radio transmissions and frequencies. The icon will
change depending on whether the wireless radio is on or off.

Note

You should turn off your handheld’s radio if you are going to
be out of coverage for an extended period of time. Turning
off the radio will greatly improve battery life. See page 161
for more information on battery life.

There should be two messages in the Messages screen when you
first receive your handheld to introduce you to your handheld and
some of its basic features.

Registering with the network

After you turn on the wireless radio, a Registration message should
arrive. In the rare case that the Registration message does not arrive,
check the Home screen to ensure you are in coverage. (You are in
coverage if you have one or more bars beside the coverage indicator
in the top right corner of the Home screen.) Register your handheld
using this procedure.

1. In the Home screen, scroll to the O

2. In the Device Options screen, scroll to Network Settings and
click.

Installation and User’s Guide

PTIONS icon and click.

Start sending email — Installing the Desktop Software

3. In the Network Settings screen, ensure that the Roaming field

is set to your country (U.S. or Canada) and that the Radio field
is set to On. Verify that the Status field is set to Active.

4. Click to view the menu. Scroll to Register Now and click.

If you are in coverage, the Registration message should arrive
within a few seconds.

47

Note

If the Status field in the Network Settings screen is not set
to Active, contact customer support.

You may also need to re-register your handheld each time
you load new applications using the Desktop Software’s
Application Loader tool. See Chapter 3 or the Application
Loader online help for more information.

Installing the Desktop Software

You must install the Desktop Software in order to send and receive
email, synchronize your email and Personal Information
Management data, and use the other Desktop Software tools.

Note

1. Insert the CD-ROM into the appropriate drive. The Setup

program starts automatically. Follow the instructions on your

One Setup window asks you to select the method of email
redirection: either the BlackBerry Desktop Redirector or the
BlackBerry Enterprise Server. If you are unsure as to which
method you’ll be using to redirect email from your Inbox to
your handheld, contact your IT administrator.

Installation and User’s Guide

48

Start sending email — Connect the handheld to your PC

screen, using the default paths and names recommended for
the Desktop Software.

2. When Setup is complete, you may choose to open the README
file and run the Desktop Software right away. After installation
when you have restarted your PC, you will be prompted to
choose an email box profile from a drop-down list (your profile
is usually your name).

Connect the handheld to your PC

When connecting the handheld to the PC, use only the cradle
provided by Research In Motion Limited.

1. Ensure that you have properly installed the Desktop Software.
If it is not already open, launch the Desktop Manager by
selecting it from the Start>Programs menu.

2. Insert the end of the cradle cable into a COM port on the back of
your PC.

Installation and User’s Guide

Start sending email — Connect the handheld to your PC

3. Secure the handheld in the cradle by inserting the connector

port on the bottom edge of the handheld into the connector
prongs of the cradle and press firmly in place.

49

Note

If the password is enabled, you must enter it before you can
connect to the desktop. See page 38 for more information
on the password.

4. In the Desktop Manager, ensure that your PC recognizes a

connection with the handheld. Select Options>Serial Settings to
open the Settings window. Click Detect.

Note

The message “Handheld not found” will appear if the PC
cannot detect the handheld on a serial port.

If the handheld and cradle cable both appear to be
connected securely, ensure that no other devices are
sharing the serial port, such as a PCMCIA card or IrDA unit.
Ensure that there is no other connectivity software running
on your PC, and that you are not using the same port as
your mouse.

5. After connection is successful, click OK to exit the Settings

window. The Desktop Manager will show the handheld’s PIN
and Current Status in the status bar.

Installation and User’s Guide

50

Start sending email — Enabling email redirection

Generate a security key for the handheld

1. The first time you connect successfully to your PC, a dialog box
will prompt you to generate an encryption key by moving your
mouse.

Note

You will be prompted to generate a key the first time you
install the Desktop Software. If you are re-installing or
updating the software, you will not be prompted to generate
a new key. We recommend that you generate a new
encryption key every month for security purposes. See the
Redirector Settings online help for more information on
generating keys.

2. To remove the handheld from the cradle, brace the bottom of
the cradle with one hand and gently pull the top of the
handheld towards you.

Enabling email redirection

If your PC will be redirecting email from your desktop to the
handheld, you must run the Desktop Redirector on your PC. (The
Desktop Redirector software is installed at the same time the
Desktop Manager is installed.) To launch the Redirector, select it
from your Start>Programs menu.

In the Redirector Status window, you will notice that the Status
field indicates “Running” and the PIN field shows your handheld’s
personal identification number. Now that you have activated your
handheld and completed the installation, you are ready to begin
sending and receiving email.

If your company will be redirecting email to your handheld using
the BlackBerry Enterprise Server software, you do not have to run
the Desktop Redirector. Please ensure that your IT administrator
has set up your handheld on the BlackBerry Enterprise Server. You
can still use the Redirector Status window to view your email

Installation and User’s Guide

Start sending email — Sending a message

redirection status. The Status field will show the name of the
BlackBerry Enterprise Server that is redirecting your email.

Sending a message

You can send a message to an existing contact or add a new contact
while composing your message.

51

Note

1. In the Home screen, scroll to the C

You can also compose a message while in the Messages,
Address Book, or Saved Messages screens. Click the

trackwheel to view the menu. Scroll to Compose Message
and click. Follow steps 2-6 below to compose and send
your message.

OMPOSE icon and click.

2. In the To: screen, click the trackwheel to view the menu; scroll

to New Address and click. (Once you have entries in your
Address Book, you can scroll to a name. See page 116 for more
information on adding Address Book entries.)

3. In the New Address screen, enter your own email address

after each field.

information and press

ENTER

4. Click the trackwheel to view the menu. Select Save Address by

clicking again. You return to the To: screen with your new
contact selected. Click the trackwheel to view the menu where
you select Email as your send method.

Installation and User’s Guide

52

Start sending email — Reading a message

5. Type a subject line and press
message. When you are finished composing your message,
click the trackwheel to view the menu; select Send Message by
clicking again.

The Messages screen shows a list of message headers for each
message you’ve sent or received; the header includes the time sent
or received, the recipient or sender, and the subject line. You will see
one of the following icons to the left of the message header to
indicate the message’s status.

Message is being sent

Message has been sent out to the network

Message is pending (will be sent later). This icon
will appear if you are out of a coverage area or the
network is busy.

ENTER

to begin typing your

See Chapter 4 for more information on composing and sending
messages.

Reading a message

When you receive your test message, follow these steps to read it.

1. In the Home screen, scroll to the M

Installation and User’s Guide

ESSAGES icon and click.

Start sending email — Reading a message

2. In the Messages screen, scroll to the new message (the message

header with an unread message icon beside it) and click to view
the menu. Select Open Message by clicking again.

53

Tip

Open messages quickly by double-clicking the trackwheel.

3. The new message appears on your screen. Scroll down to read

the entire message. Scroll up past the subject line of the
message to view the current folder, the message status, the
recipient(s), the sender, and the date.

4. Press

BACKSPACE

to return to the Messages screen or click the
trackwheel to view the menu, then scroll to select your next
option. See Chapter 5 for more information on receiving and
reading messages.

Installation and User’s Guide

54

Start sending email — Summary

Note

If you slide the handheld out of the holster within five
seconds of notification, the notification stops and the most
recently-received message will be open. If you pull the
handheld out of the holster and quickly replace it,
notification stops but the message will remain closed and
marked unread. See page 37 for more information on
setting message notification options.

Summary

You’ve just sent and received a wireless email message. In this
chapter, you learned the steps that are required for email redirection
to occur. You can turn on the radio, register with the network,
install the Desktop Software on your PC, connect the handheld to
your PC, and enable email redirection. Read on to learn more about
the Desktop Software.

Installation and User’s Guide

3

Using the Desktop Software

The Desktop Software can synchronize your messages, contacts,
appointments, memos, and tasks between your PC and handheld.
You can also backup any important information from the handheld
to your PC, edit the Address Book and AutoText files, restore data
back to the handheld, configure email redirection settings, and load
new applications onto the handheld, all using the Desktop
Software’s convenient Windows interface.

Note

You will find basic instructions in this chapter for using the
Desktop Software and its tools; you can find more detailed
information in the online help. From any window, select
Help to view procedures.

Installation and setup

The previous chapter, “Start sending email” described installing the
Desktop Software and connecting your handheld to the PC for
using the Desktop Software tools. This chapter shows you how to
use the Desktop Software to get the most from your handheld.

56

Using the Desktop Software — Loading handheld applications

Loading handheld applications

If necessary, use the Application Loader tool to update the software
on the handheld and add any new applications that might be
available.

Note

Before updating your handheld with new software using the
Application Loader, use the Backup and Restore tool to
save any important information from the handheld to your
PC. See page 58 for more information.

1. Place your handheld in the cradle and connect it to your PC. In
the Desktop Manager, double-click Application Loader. The
Welcome to Application Loader window appears. The
handheld must be connected before you can load new software.
See page 48 for more information on connecting to the PC.

2. Click Next> to start the process of loading new software onto
your handheld. An Initialization Progress dialog box appears
on your PC to indicate that the Application Loader is
connecting to your handheld and is reading your handheld’s
configuration. At the same time, your handheld’s LCD will
read “Loader activity...”. Wait until initialization is complete
and the dialog box disappears. The Optional Application
Selection window appears, displaying the applications that
you can choose to download to your handheld.

3. Select the check boxes next to the names of the applications you
want to load and click Next>.

Any applications that do not have a check mark beside them
will be erased from the handheld (even if you have them
currently loaded).

4. The Existing Data Preservation window appears. In the
Application Data section, select the check box if you want to

Installation and User’s Guide

Using the Desktop Software — Backing up files from handheld to the PC

delete the information on your handheld (including your
messages and address book entries). If you select this check
box, ensure that any important information is backed up first.
In the Applications section, select the check box if you wish to
erase the applications from your handheld before loading
updated ones. You should select this option if you are loading
applications after a failed load operation. Click Next> to
continue.

5. The Summary window appears, displaying the application

versions that will be downloaded to your handheld. Verify that
the information is correct and click Finish.

6. The Load Progress dialog box appears and the new files are

added to your handheld.

7. When loading is complete, the Loader dialog box will indicate

whether loading was successful. If loading was not successful,
make sure that your handheld is in the cradle and the cradle is
connected to your PC properly. Then, repeat these steps. Click
OK to return to the Desktop Manager.

57

Note

After the loading process is complete, you will need to turn
on your handheld’s radio to send and receive messages. In
the Home screen, scroll to the TURN WIRELESS ON icon
and click.

Backing up files from handheld to the PC

Use the Backup and Restore tool to save any handheld files to your
PC or restore previously-saved files back to your handheld.
Additionally, you can use it to customize the Address Book and
AutoText files: create new entries, edit existing entries, and delete

Installation and User’s Guide

58

Using the Desktop Software — Backing up files from handheld to the PC

the entries on your PC. You can also import your PC’s Address
Book entries onto your handheld.

Note

Before updating your handheld with new software using the
Application Loader, use the Backup and Restore tool to
save any important information from the handheld to your
PC.

See the online help topic “Advanced backup and restore”
for more information on editing AutoText and Address Book
entries.

To backup files from handheld to PC

1. Place your handheld in the cradle and connect it to your PC. In
the Desktop Manager, double-click Backup and Restore. The
Backup and Restore window appears.

2. To backup everything on your handheld, click the Backup
button. The Select file for Full Backup window appears. The
default file name will be “Backup-today’s date.ipd”. Select the
location and name of the file as desired and click Save.

3. A dialog box will chart the progress of the data transfer from
the handheld to your PC. Once the information has been saved
to your PC, you return to the Backup and Restore window.

Note

You can backup specific databases to your PC by
performing an Advanced backup. See the online help topic
“Performing an Advanced backup” for more information.

To import files from your PC to the handheld

If you would like to import entries from your PC to the handheld,
see the online help topic “Importing Address Book entries” for more
information.

Installation and User’s Guide

Using the Desktop Software — Backing up files from handheld to the PC

To restore files back to the handheld

1. Place your handheld in the cradle and connect it to your PC. In

the Desktop Manager, double-click Backup and Restore. The
Backup and Restore window appears.

2. To restore everything that was saved previously from your

handheld, click the Restore button. The Select file for Full
Restore window appears. Select the file name that contains the
information you want to restore and click Open.

3. A dialog box will chart the progress of the data transfer from

the PC to your handheld. Once the information is retrieved and
organized, another dialog box appears, warning you that you
are replacing the information currently stored in the listed
databases of the handheld.

4. Click Yes to continue. Once the information has been restored

to your handheld, you return to the Backup and Restore
window.

59

Note

You can restore only specific databases to your handheld
by performing an Advanced restore. See the online help
topic “Performing an Advanced restore” for more
information.

Installation and User’s Guide

60

Using the Desktop Software — Synchronizing email and PIM

Synchronizing email and PIM

Using the Intellisync tool, you can reconcile email messages and
synchronize your PIM applications.

Note

See the online help for complete instructions on reconciling
your email and for specific information based on the PIM
application you use on your PC.

You can also update the handheld’s date and time using the
Intellisync tool. See the online help for more information.

In the Intellisync window, click the Auto start button to
specify settings for automatic synchronization.

To configure email reconciliation

Note

1. Place your handheld in the cradle and connect it to your PC. In
the Desktop Manager, double-click Intellisync. The Intellisync
window appears.

2. Click Configure email.... The Email Configuration window

appears.

3. In the Folder content synchronization section, select the type of
action that you want to occur when you reconcile your email.
You can change the placement of your email messages on your
handheld only by selecting “Import moves and deletes to
handheld only”. Or you can choose to synchronize any moves

Unless you want to specify any personal folders from which
email should be reconciled, the default settings in the Email
Configuration window should be suitable for email
reconciliation.

Installation and User’s Guide

Using the Desktop Software — Synchronizing email and PIM

and deletes on either system by selecting “Synchronize moves
and deletes”.

61

Note

If you select the second option, you need to select which
location should dominate if a message has been moved or
deleted on both the handheld and the desktop.

4. In the Personal Folder section, you can select any personal

folders with which you want to synchronize. You can include
these personal folders if you want the email in those folders to
be synchronized with your handheld as well.

5. Click OK to return to the Intellisync window.

6. Once you have configured email reconciliation, ensure that the

check box next to Reconcile email is selected in the Intellisync
window. Click Synchronize now to perform the operation.

Note

Email reconciliation transfers the structure of your desktop
folders to your handheld. Therefore, you must perform an
email reconciliation before you will be able to file messages
on your handheld. Each time you create a new folder on
your desktop, you will have to perform an email
reconciliation to transfer the folder to your handheld.

If you use the Application Loader tool and choose to
remove the current information from the handheld, you will
need to perform an email reconciliation to transfer the
folders to your handheld again. See the Intellisync online
help for more information.

To configure PIM synchronization

1. Place your handheld in the cradle and connect it to your PC. In

the Desktop Manager, double-click Intellisync. The Intellisync
window appears.

Installation and User’s Guide

62

Using the Desktop Software — Redirecting email

2. In the Intellisync window, click Configure PIM... to customize
your PIM synchronization settings. The Handheld
Configuration window appears. Select a PIM application
(Address Book, Calendar, MemoPad, or Tasks) and click
Choose.

3. In the Choose Translator window, select the PC program
(called the “translator”) that you use and click OK.

4. You can configure other options in these windows such as field
mapping, synchronization filters, and conflict resolution
settings, depending on the translator that you have selected.
See the online help for more information.

5. Once you have configured all the PIM applications, ensure the
the check box next to Synchronize PIM is selected in the
Intellisync window. Click Synchronize now to perform the
operation.

Redirecting email

The Desktop Redirector will deliver email from your PC to the
handheld, based on how you configure the settings in the Redirector
Settings tool.

Whenever the Desktop Redirector is running, you can double-click
the Desktop Redirector icon in the SysTray to maximize the

Installation and User’s Guide

Using the Desktop Software — Redirecting email

Redirector Status window, which displays the status of any email
transactions between the handheld and your PC.

63

WAR NING

If you’re using the Desktop Redirector, your computer must
be powered ON at all times with the Desktop Redirector
running. If your computer is turned off, your email will not
redirected to the handheld. Closing the Redirector Status
window will stop email redirection and the icon will no
longer appear in the SysTray. If you accidentally close
instead of minimize the window, open the program again for
redirection to continue.

If your company uses the BlackBerry Enterprise Server to
redirect email, the Desktop Redirector does not have to be
running in order for your email to be redirected.

be

To check your email redirection settings

1. Place your handheld in the cradle and connect it to your PC. In

the Desktop Manager, double-click Redirector Settings. The
Redirector Settings window appears, organized into the
General, Filters, Security, and Advanced tabs.

2. In the General tab, you can select options for handheld

behaviour when in the cradle, set your auto signature, and turn
off email redirection.

3. In the Filters tab, you can view the default filters that have been

set for redirecting email to your handheld. These defaults can
be disabled, enabled, or deleted.

• The CC Default filter sends only the message header to
your handheld when your address appears in the CC field
of the message.

• The To and BCC Default filter forwards all messages to
your handheld when your address appears in the To or

Installation and User’s Guide

64

Using the Desktop Software — Redirecting email

BCC fields of the message.

Note

If the body of your messages aren’t being redirected from
your PC to the handheld, check to see how these
messages are addressed to you. If you are addressed in
the Cc field of the message, the default filter will not redirect
the body of the message to you.

4. In the Security tab, you can generate security keys for
encryption and decryption of your messages. Unless you
change the settings, you are automatically prompted to
generate security keys when you insert your handheld into the
cradle, if keys need to be generated.

5. In the Advanced tab, you can control the settings that affect the
email profile being used, folder redirection settings, and
whether or not you want a copy of messages saved in the Sent
Items desktop folder.

Once you have specified all of your email redirection settings, click
OK.

To add a redirection filter

Filters help you manage your email by automatically performing
actions on received messages using filter settings (rules). Rules are
the sets of conditions and actions that make up a filter. Use the
following procedure to create a new redirection filter:

1. In the Filters tab of the Redirector Settings window, click New
to open the Add Filter window.

2. In the Filter Name field, type a name to describe the new filter.

3. The list of conditions below the filter name can be activated by
selecting the check box beside each field. Any email message

Installation and User’s Guide

Using the Desktop Software — Summary

arriving at your desktop that meets the condition(s) will be
subject to this filter.

4. When you have selected the conditions that must be fulfilled

for this filter, decide whether the message will be forwarded to
the handheld, forwarded with Level 1 notification, forwarded
with only the header, or held at your PC.

5. When you have set the conditions and actions, click OK. On the

Filters tab you will see the new filter in the list.

To rearrange the order of your filters, select the filter you’d like to
move and click the up or down arrow buttons.

65

Note

As each email message arrives at your PC, the first filter
rule listed that matches the criteria of that message will
dictate whether that message will be redirected. Therefore,
when adding a filter that is more restrictive in nature than
the defaults, ensure that it is placed at the TOP of the filter
list, so that it will be applied first to the incoming messages.

If you have set Inbox Assistant rules on your desktop to
move specific messages to a different folder as soon as
they arrive in your Inbox, these messages will only be
forwarded to your handheld if you specify email redirection
from that folder. You can change the folders from which
email is redirected in the Advanced tab. See the online help
for more information on folder redirection and the Advanced
tab.

Summary

In this chapter, you learned how to use the Desktop Software. You
can update your handheld’s applications, backup and restore
information, synchronize email and PIM, and redirect email. In the
next chapter, you’ll discover more about composing and sending
email.

Installation and User’s Guide

4

Composing and sending messages

In the previous chapters of this guide, you learned about your
handheld’s main components, the general procedures required for
sending and reading messages, and the Desktop Software’s tools.
This chapter explains the different features that the handheld offers
for advanced composing and sending capabilities.

Setting message options

You can change the message options for all message types ­received, saved, and sent. You can choose:

• Display Time: shows the time the message was sent or
received.

• Display Name: shows the name of the sender or the
recipient.

• Confirm Delete: confirms deletion of messages.

• Delete On: deletes messages on handheld only or on the
handheld and desktop.

• Hide Filed Messages: hides filed messages in the
Messages screen.

68

Composing and sending messages — Setting message options

To set message options

1. In the Home screen, scroll to the M

2. In the Messages screen, click the trackwheel to view the menu.
Scroll to Options and click.

3. The Message List Options screen appears. Scroll to the field
you would like to set, then press the
through your options. Release the
the option to your preference.

4. When you have made the required changes to the fields, click to
view the menu. Scroll to Save Options and click.

You return to the Messages screen.

ESSAGES icon and click.

SPACE

key to scroll

SPACE

key once you have set

Note

You can also change the message options from the Saved
Messages screen.

To set message delete on handheld and desktop

You can configure your Messages screen so that messages deleted
on your handheld are also deleted on your desktop each time you
reconcile email using the Intellisync tool.

1. In the Home screen, scroll to the M

Installation and User’s Guide

ESSAGES icon and click.

Composing and sending messages — Setting level of importance

2. Click to view the menu. Scroll to Options and click. In the

Message List Options screen, set the Delete On field to
Desktop and Handheld.

3. To test this feature, delete a message on your handheld which

you no longer need. Synchronize email using the Intellisync
tool. (See Chapter 3 or the online help topic “Reconciling email”
for more information.)

The message is deleted from your desktop and your handheld.

69

Note

Any filed messages that you delete on your handheld will
also be deleted from the corresponding desktop folders as
long as the Delete On field of the Message List Options
screen is set to Desktop and Handheld. Messages deleted
using the Delete Prior option, however, will not be deleted
on your desktop upon email reconciliation. See page 108
for more information on deleting multiple messages.

Setting level of importance

You can change the level of importance of a message that you are
composing.

1. In the Home screen, scroll to the C

2. In the To: screen while composing a message, click to view the

menu. Scroll to Options and click.

OMPOSE icon and click.

Installation and User’s Guide

70

Composing and sending messages — Sending peer-to-peer messages

3. The Current Message Options screen appears. In the

SPACE

Importance field, press the

key to change the importance

level of the message you are composing from Normal to High.

4. Click to view the menu. Scroll to Save Options and click. You
return to the message you are composing. When you have
finished composing the message, click to view the menu. Scroll
to Send Message and click.

Note

An exclamation mark appears beside the sent message in
the Messages screen, to indicate that the message was of
high importance. You can also view the importance level of
a message by opening it and scrolling to the top.

Messages that you receive with High importance status will
appear in the Messages screen in bold text. If you set the
Consider PIN Level 1 field to Yes in your notification
options, PIN messages will also appear in the Messages
screen in bold text. Once you read the message and return
to the Messages screen, the message is no longer in bold
text. See page 37 for more information on setting
notification options.

You can create a new filter using the Redirector Settings’
tool to specify which messages should be forwarded with
Level 1 notification. See the online help topic “Adding a
filter” for more information.

Sending peer-to-peer messages

A PIN is a number that the wireless data network service uses to
identify each handheld on the network; it is similar to a phone

Installation and User’s Guide

Composing and sending messages — Sending peer-to-peer messages

number. If you know the PIN of another handheld, you can use that
number to send a peer-to-peer message to that handheld directly.

71

Note

1. In the Home screen, scroll to the C

PIN messages do not go through your desktop. They will
not appear in your desktop Inbox or Sent Items lists.

OMPOSE icon and click.

2. The To: screen appears. Scroll to and click an existing contact’s

name for which you have a PIN included in the contact’s
information. Click the trackwheel to view the menu. Scroll to
Use PIN and click.

3. Type a subject line and press

ENTER

to begin composing your

message.

4. Once you have finished composing your message, click the

trackwheel to view the menu. Scroll to Send Message and click.

You return to the Messages screen where a checkmark will appear
to indicate that the message has been sent. The checkmark will
change to a “D” when the message has been delivered to the user’s
handheld. If you are sending a message to more than one PIN

Installation and User’s Guide

72

Composing and sending messages — Sending one-time messages

number, the checkmark will change to a “D” when the message has
been delivered to all the recipients’ handhelds.

Note

To find your PIN number, check the information in the
Status screen of the Options function. You can also find
out your PIN number by placing your handheld in the cradle
and running the Desktop Software.

Sending one-time messages

This send option is a short-cut method and the recipient’s address
will NOT be saved in your Address Book.

1. In the Home screen, scroll to the C

2. The To: screen appears. Scroll to [Use Once] and click to view
the menu. Select a send method - either Email or PIN. (For this
exercise, select Use Email.)

3. The One Time Email screen appears and you can type your
contact’s email address. Click the trackwheel to view the menu
and select Continue by clicking again.

4. Type a subject and press
message. When you are ready to send the message, click the
trackwheel to view the menu. Scroll to Send Message and click.

OMPOSE icon and click.

ENTER

to begin composing your

From the Messages screen you can view the sent message’s status.

Installation and User’s Guide

Composing and sending messages — Sending messages to many contacts

Sending messages to many contacts

You can send a message to more than one recipient and choose
whether recipients are addressed directly (To), carbon copied (CC),
or blind carbon copied (BCC). See the Address Book chapter for
information on adding contacts to your Address Book.

73

1. In the Home screen, scroll to the C

2. In the To: screen (after selecting a main recipient and a send

method), click the trackwheel to view the menu. Click either
Add To, Add Cc, or Add Bcc. (For this exercise, select Add Cc.)

3. The Cc: screen appears, listing all of your contacts’ names.

Scroll to a name. (Alternatively, you can type the first letters of
your contact’s name to start a search and then scroll to the
name.) Click the trackwheel to view the menu, then scroll to
Continue and click.

4. You return to the To: screen where the additional recipient

appears in the list. Type your subject in the Subject field and

ENTER

press

5. When you have finished composing your message, click to

view the menu. Scroll to Send Message and click.

to begin composing your message.

OMPOSE icon and click.

Installation and User’s Guide

74

Composing and sending messages — Customizing the auto signature

Note

When you add a recipient to your message, the same send
method (Email or PIN) must be used for all. By default, the
send method selected for the main recipient will be used for
all.

Customizing the auto signature

Once you install the Desktop Software, an auto signature is
included on all email messages sent from your handheld. You can
customize this text in the Redirector Settings tool of the Desktop
Software. See the online help for more information on how to
change the auto signature.

Note

The auto signature is only included on messages which use
email as the send method. Messages that use the PIN send
method will not have an auto signature included with them.

To disable the auto signature, clear the text in the
Redirector Settings tool of the Desktop Software.

Receiving delivery confirmation

When you send a message to another handheld user using the PIN
method, you receive confirmation when the message has been
delivered. You can also receive confirmation when sending a
message by email.

1. In the Home screen, scroll to the C

OMPOSE icon and click.

Installation and User’s Guide

Composing and sending messages — Attaching Address Book entries

2. Select the recipients of the message by following the standard

email message procedure (shown on page 51). In the Subject
field, type <confirm>, followed by your subject line.

75

Note

You will have to use the Select Symbol screen (press

ALT+SPACE

See page 83 for more information.

) to insert the angle brackets in the subject line.

3. Type your message and then send it. When the message has

been delivered to the recipient’s handheld, you will receive a
new message indicating that your sent message has arrived.

Attaching Address Book entries

You can send an Address Book entry as an attachment.

1. In the Home screen, scroll to the COMPOSE icon and click.

2. While you are composing your message, click the trackwheel to

view the menu. Scroll to Attach Address and click.

Installation and User’s Guide

76

Composing and sending messages — Using AutoText

3. The Attach: screen appears, listing all of your contacts’ names.
Scroll to a contact and click to view the menu. Scroll to Use
Address and click.

4. You return to the To: screen and you can see that your message
now contains an Address Book attachment. Click the
trackwheel to view the menu. Scroll to Send Message and click.

See page 116 for information on how to add a new Address Book
entry.

Using AutoText

The handheld’s AutoText function automatically replaces certain
text that you type with pre-programmed text. You can increase how
quickly you compose messages by using AutoText. By configuring
the default AutoText entries and adding new ones to meet your
specific needs, you can use AutoText to:

• Automatically correct commonly misspelled words.

• Automatically replace abbreviations and acronyms with
complete words.

• Automatically enter commonly-used strings of words into a
message by typing only one keyword.

Installation and User’s Guide

Composing and sending messages — Using AutoText

• Automatically insert punctuation and symbols into your

key or symbols library.

message without using the

ALT

77

Note

There are several shortcuts built into the AutoText function
for inserting macros into messages. These shortcuts
include inserting the time, date, etc. See page 78 for more
information on creating AutoText entries using macros.

How AutoText works

1. In the Home screen, scroll to the C

2. While composing your message in the To: screen, type the text

‘hte’. The text ‘hte’ is a default AutoText entry that tells the
handheld to automatically replace the text with the correctly
spelled word ‘the’.

3. As soon as you press the

replaces the error.

OMPOSE icon and click.

SPACE

key, the correct spelling

Installation and User’s Guide

78

Composing and sending messages — Using AutoText

To add a new AutoText entry

You may want to customize your AutoText database by adding
specific AutoText entries.

1. In the Home screen, scroll to the O

PTIONS icon and click.

2. The Device Options screen appears. Scroll to AutoText and
click. The AutoText screen appears with a list of default
AutoText entries. Click to view the menu. Scroll to New Item
and click. You will be prompted with two fields: When I type
(for the keyword) and Replace it with (for what should appear
instead).

3. Type the keyword and replacement text in each field, then click
the trackwheel to view the menu. Select Save Item by clicking
again.

You can test your new entry by typing the keyword while you
compose your message.

To add a new AutoText entry using a macro

You can use AutoText macros to quickly enter standard items such
as dates, times, and owner information.

1. In the Home screen, scroll to the O
Device Options screen appears. Scroll to AutoText and click.
The AutoText screen appears with a list of default AutoText
entries. Click to view the menu. Scroll to New Item and click.

Installation and User’s Guide

PTIONS icon and click. The

Composing and sending messages — Using AutoText

You will be prompted with two fields: When I type (for the
keyword) and Replace it with (for what should appear instead).

2. For this example, enter a short form for the date in the When I

type field. Scroll to the Replace it with field and click to view
the menu.

3. Scroll to Insert Macro and click. In the Insert Macro screen,

scroll to a macro and click. The list of macros includes: Short
date, Long date, Short time, Long time, Owner name, Owner
info, Backspace, Delete, and %.

4. Once the appropriate macro is in the Replace it with field, click

the trackwheel to view the menu. Scroll to Save Item and click.

The new AutoText entry will appear in the AutoText entries list in
alphabetical order. When you use this AutoText entry in a message

SPACE

and press the

key, the corresponding macro is inserted into

your message.

79

To edit an AutoText entry

You may wish to change a pre-programmed AutoText entry to suit
your needs.

1. In the Home screen, scroll to the OPTIONS icon and click.

2. The Device Options screen appears. Scroll to AutoText and

click. In the AutoText screen, scroll to the entry you would like

Installation and User’s Guide

80

Composing and sending messages — Using AutoText

to edit. Click the trackwheel to view the menu. Scroll to Edit
Item and click.

ALT

3. The Edit AutoText screen appears. Press

while you roll the
trackwheel to scroll horizontally while you make your edits.
Make your changes to the current entry.

4. Click the trackwheel to view the menu. Scroll to Save Item and
click.

You will return to the AutoText screen where you can view your
recent changes.

Note

You can also edit AutoText entries while you’re composing a
message. In the To: screen, click to view the menu. Scroll
to Edit AutoText and click.

You can also edit AutoText entries in the Backup and
Restore tool in the Desktop Manager. See the Backup and
Restore online help for more information.

To delete an AutoText entry

If you do not wish to keep an AutoText entry (either a default entry
or one that you added), you can delete it.

1. In the Home screen, scroll to the O

2. The Device Options screen appears. Scroll to AutoText and
click. In the AutoText screen, scroll to the entry you would like
to delete. Click the trackwheel to view the menu. Scroll to
Delete Item and click.

3. A dialog box appears asking if you want to delete the entry.
Scroll to Yes and click.

Installation and User’s Guide

PTIONS icon and click.

Composing and sending messages — Automatic formatting

You return to the AutoText screen and you can see that the entry is
no longer listed.

To perform an AutoText search

Rather than scrolling through your list of AutoText entries, you can
perform a search to find an entry quickly.

81

1. In the Home screen, scroll to the O

2. The Device Options screen appears. Scroll to AutoText and

click. In the AutoText screen, type the first letter or first few
letters of the entry you would like to find. For this example,
type the letter ‘t’. (The screen header will display the word
Find, followed by the letter ‘t’.) The AutoText list will isolate all
entries beginning with the letter ‘t’. Scroll to the desired entry
or type additional letters to further isolate entries.

3. Scroll to the correct entry then click the trackwheel to choose to

edit or delete the entry.

PTIONS icon and click.

Automatic formatting

The handheld’s built-in formatting capabilities extend beyond the
AutoText function to reduce your typing time.

Auto capitalization

As you compose a message, you do not have to worry about

SHIFT

pressing the
methods of performing capitalization for you.

• Begin typing; you will see that the first letter you type is

capitalized automatically and that every letter following a
period becomes capitalized too. The handheld recognizes the
beginning of a new sentence and does the work for you.

key to capitalize words — the handheld has two

Installation and User’s Guide

82

Composing and sending messages — Automatic formatting

• If you want any other characters to be capitalized, press and
hold the character key until it becomes capitalized. You must
have the Key Rate (Options>Screen/Keyboard) option set to
either Slow or Fast for this feature to work. See page 156 for
details on setting the Screen/Keyboard options.

Auto punctuation

You can insert a period automatically at the end of a sentence or

key twice. The next letter you type will

word by pressing the
be capitalized.

Email fields

You can type an email address in an Email field of the Address
Entry screen without pressing the

address; instead of pressing ALT
press the SPACE
‘.’ character will be inserted.

SPACE

ALT

key. Begin typing an email

+ L to insert the ‘@’ sign, simply

key to do so. When you press the

SPACE

key again, a

To insert a blank space into the Email field, press

again. A blank space appears in the field. The next

then press
time you press the SPACE

SPACE

key, the ‘@’ sign appears.

BACKSPACE

Number fields

You can type numbers in the PIN, Work, Home, Mobile, Pager, and

ALT

E

key.

key.

ALT

key.

Fax fields without pressing the

To type a number in one of these fields, simply press the associated
character key. For example, to display the number ‘4’, press the ‘R’
key. These fields support all numeric characters and the ‘-‘, ‘+’, ‘x’
and ‘.’ characters without pressing the

Note

Installation and User’s Guide

To enter hexadecimal characters, you must press the
key when pressing the associated letter. For example, to
enter an ‘e’ in the PIN field, press and hold the
while pressing the

ALT

and

ALT

key

Composing and sending messages — Inserting symbols

Number lock

You can activate number lock (num lock) mode to type numbers
without holding down the

ALT

key. Press

SHIFT

+

ALT

. Num lock

mode is activated and you can enter numbers in any screen. Press

SHIFT

ALT

or

again to turn off num lock mode

Inserting symbols

You can enhance your messages by inserting symbols from the
handheld’s symbols library.

83

Note

You can insert symbols into screens other than
the New Address, Edit Address, Search Messages, and
AutoText screens) by following steps 3-4.

1. In the Home screen, scroll to the C

OMPOSE icon and click.

To: (such as

2. The To: screen appears. Begin composing a message by

following the standard email message procedure (as shown on
page 51).

3. Press

ALT+SPACE

to view the Select Symbol screen.

4. Use the trackwheel to scroll to the symbol that you would like

to insert into your message, then click to insert the symbol.
(You can also press the associated alpha key under the desired
symbol.)

Installation and User’s Guide

84

Composing and sending messages — Summary and tips

5. You return to your message in the To: screen and the symbol
has been inserted.

Tip

You can also insert international characters/characters with
accents into your messages. When composing a message
or entering text, press and hold a letter key while rolling the
trackwheel to scroll through international characters/
characters with accents. When the desired character
appears, release the letter key.

Summary and tips

In this chapter, you learned more about composing and sending
email. Not only have you learned about sending methods, but you
have also been introduced to the time-saving features such as
automatic formatting and AutoText. In the next chapter you’ll learn
more about receiving and reading messages.

Composing and sending messages - Tips

• Press C to create a new message while in the Messages screen.

ALT

• Press
where you can enter or view text.

• Press

• Press
letter following the period will automatically be capitalized.)

• Type the first letters of the name or the initials separated by a space to
find a specific contact in the To field.

• Press
turn it off).

• Press
turn it off).

• Press and hold a letter to capitalize it (only works with Key Rate
enabled).

and roll the trackwheel to scroll horizontally in any field

SPACE

to insert the “@” and “.” characters in an Email field.

SPACE

twice to insert a period while composing a message (the

ALT

SHIFT

+

SHIFT

to turn on caps lock mode (press

+

ALT

to turn on num lock mode (press

SHIFT

SHIFT

again to

again to

Installation and User’s Guide

Composing and sending messages — Summary and tips

Composing and sending messages - Tips

AutoText

• While composing a message, press br +
bracket.

• While composing a message, press ld +
date.

• While composing a message, press lt +
time.

• While composing a message, press rb +
bracket.

SPACE

to enter an open angle

SPACE

SPACE

SPACE

to enter the current

to enter the current

to enter a closed

85

Installation and User’s Guide

5

Receiving and reading messages

In this chapter, you will learn about your options for received
messages, how to receive more of a long message, and how to open
file and Address Book attachments.

When you receive a new message, the handheld will display visual
notification on the Home screen, and may provide other
notification, depending on how you have set your notification
options.

Received message options

Once you have read a new message, click the trackwheel to view
your options:

Mark Unread — Mark the current message as unread. If you
synchronize the handheld with your desktop, the message will
remain marked unread on your desktop and your handheld.

File Message — File the current message into a folder that you
choose. If you synchronize with your desktop using the Desktop
Software, the message will be moved into the corresponding
desktop folder.

Save Message — Save the open message. A copy of the message
will be placed in the Saved Messages screen. See page 97 for more
information on saving messages.

88

Receiving and reading messages — Received message options

Reply to Message — Send a reply to the sender of the open
message, without including the original text. (See Reply with Text
below.) Reply to Message is the default menu option.

Reply to All — Send a reply to all recipients of the message, without
including the original text.

Forward Message — Forward (send) the open message to another
contact. If an attachment is included with the message, it will be
forwarded with the message.

Reply with Text — Send a reply to the sender of the open message.
The text of the original message appears below your reply. All of the
original message is sent, even if it was truncated on your handheld.

Reply to All with Text — Send a reply to all recipients and include
the text of the original message as part of the reply.

Delete Message — Delete the open message.

Show Qualified Address — Show the SMTP address (full address)

of the recipient or sender. This option is only available when you
have your cursor in the From or To field of the open message.

Show Friendly Name — Show the first and last name of the sender
or the recipient. This option is only available when you have your
cursor in the From or To field of the open message with the
Qualified Address showing.

Add to Address Book — Add the sender of the message to your
Address Book. This option is only available when you have your
cursor in the From field of the open message. It will not appear if the
sender’s address is already in your Address Book. See page 92 for
more information on adding contacts to your Address Book from
messages.

Installation and User’s Guide

Receiving and reading messages — Receiving long messages

Next Unread — Closes the current message and opens the next
unread message if unread messages exist.

Previous Message — Closes the current message and opens the
previous message.

Next Message — Closes the current message and opens the next
message.

89

Note

If you are using Microsoft Outlook as your email program
and you reply to a message using your handheld, the
corresponding message in your Inbox will be marked as
read and replied to. If you forward a message, the
corresponding message will be marked as read and
forwarded.

Receiving long messages

Occasionally, the message you receive may be longer than what the
network can transmit. In this case, the maximum amount of data
allowed is sent to your handheld and the remainder is stored in
your email Inbox. You can receive the rest of your message by
following this procedure:

1. In the Home screen, scroll to the M

2. Open a message. If the message is too large to view at one time,
you will see the message “More available” at the end. The
remaining number of bytes in the message is also listed. Click
to view the menu. Scroll to More and click.

ESSAGES icon and click.

Installation and User’s Guide

90

Receiving and reading messages — Sending file attachments

3. Once you have selected More, the remaining part of the
message will be sent to you. It will appear at the end of the
existing part of the message. Press G to resume reading the
message where you last left off.

Note

You can also return to the Messages screen and you will be
notified when the handheld receives the remaining part of
the message. When more of the message is received, it will
be marked unread again. In the Messages screen, scroll to
the unread message and open it by pressing the
key. Press G to resume reading the message where you
last left off.

ENTER

Sending file attachments

If you have received a message on your handheld that has a file
attached, you can forward the message to someone else. The
original message (with the attached file) is forwarded through your
email Inbox.

1. In the Home screen, scroll to the M

2. Open a received message that has a file attachment. (If there are
attachments to the message, the number of attachments is
displayed at the top of the message.) The name of the
attachment and the size of the file will appear at the end of the
message.

ESSAGES icon and click.

3. Click the trackwheel to view the menu. Scroll to Forward
Message and click. Select a recipient and a send method.

Installation and User’s Guide

Receiving and reading messages — Managing Address Book attachments

4. You can type a message before you click to view the menu and

select Send Message. The sent message will include the file
attachment.

You return to the Messages screen where you can view the sent
message’s status.

Managing Address Book attachments

The handheld supports attachments in the form of Address Book
entries. If you have received a message with this type of attachment,
follow this procedure to open the attachment and add it to your
handheld’s contact database:

91

1. In the Home screen, scroll to the M

2. Open a received message and read it. (If there are attachments

to the message, the number of attachments is displayed at the
top of the message.) Scroll to the end of the message; if there is
an Address Book attachment for you to open, you will see its
name and size.

3. With your cursor in the name of the Address Book attachment,

click the trackwheel to view the menu. Click Open Attachment.
The Address Attachment screen opens and you can view the
information.

ESSAGES icon and click.

Installation and User’s Guide

92

Receiving and reading messages — Adding contacts to Address Book

4. Click the trackwheel to view the menu. Scroll to Save Address
and click.

The attachment is added to your Address Book and you return to
the open message.

Adding contacts to Address Book

When you receive a new message from someone who is not
currently in your handheld’s Address Book, you can add the
address from the open message.

1. In the Home screen, scroll to the M

2. Open a received message and read it. Scroll to the top of the
message. Place your cursor in the From field and click to view
the menu.

3. Scroll to Add to Address Book and click. The new contact’s
information will be shown in the Edit Address screen. Add any
information you would like to include for this contact.

4. Click to view the menu and select Save Address by clicking
again.

The contact is added to your Address Book and you return to the
open message.

Installation and User’s Guide

ESSAGES icon and click.

Receiving and reading messages — Summary and tips

Summary and tips

In this chapter, you’ve learned about reading and receiving
messages. You can set received message options, retrieve long
messages, manage file attachments, open address book attachments,
and add attachments to your Address Book. Now that you know the
basics of reading and receiving email, you are ready to learn more
about managing messages.

Receiving and reading messages - Tips

• Press

• Press M to go to the Messages screen while in the Home screen or

• Press V to go to the Saved Messages screen while in the Home

• Press T to go to the top of a list or open message.

• Press B to go to the bottom of a list or open message.

• Press ALT

• Press

• Press

• Press G to return to the last cursor position if you choose to close a

• Press N to go to the next message when viewing or next day when in

• Press P to go to the previous message when viewing or previous day

• Press U to go to the next unread message in the list.

• Press R when in a message to reply without text to the sender only.

• Press F when in a message to forward the message.

ALT

Messages screen.

Saved Messages screen.

screen or Messages screen.

where you can enter or view text.

message before you’ve finished reading.

the Messages screen.

when in the Messages screen.

and roll the trackwheel to page up and down in the

and roll the trackwheel to scroll horizontally in any field

ALT

ENTER

+

ENTER

to page up in an open message.

to page down in an open message.

93

Installation and User’s Guide

6

Managing messages

Chapters 4 and 5 discuss the features and functions that the
handheld provides for sending and receiving messages. Now, find
out how you can organize, customize, and search your list of
messages more efficiently.

Filing messages

Once you have installed the Desktop Software and have
synchronized your handheld and your PC, you can file messages
into folders. (See Chapter 2, “Start Sending Email”, for more
information on installing the Desktop Software.)

The first time you synchronize your handheld and PC, the names
and structure of the folders in your desktop email program are
imported onto the handheld. If you file a message on your handheld
and then synchronize with your desktop, the messages are moved
and filed as you have specified.

1. In the Home screen, scroll to the M

2. In the Messages screen, scroll to a message and click to view

the menu. Scroll to File Message and click.

ESSAGES icon and click.

96

Managing messages — Filing messages

3. In the File Message screen, select the folder in which you want
to store the message. You can expand the folders that appear in
the File Message screen to go to one of your Inbox subfolders.
Click to view the menu, then select Open Folder by clicking
again.

4. Once you have found the folder into which you want to file the
message, click to view the menu. Scroll to File Message and
click.

You return to the Messages screen, where your message will appear
with a file folder icon beside it (if you have filed the message into a
folder other than the Desktop or Inbox).

Note

Installation and User’s Guide

You can also file a message while it is open.

You cannot create a new folder using your handheld. If you
want a new folder on your handheld, you must create it in
your desktop email program, then perform an email
reconciliation to transfer the new folder to your handheld.

If you do not want to show filed messages in the Messages
screen, set the Hide Filed Messages option to Yes in the
Message List Options screen. See page 67 for more
information on setting the Message List Options.

Managing messages — Saving messages

To review filed messages

After a message has been filed, you can verify the message
placement by opening the message and scrolling to the top of the
screen. The Folder field will indicate in which folder the message is
filed.

Saving messages

Save important messages by copying them to a separate list. It is
important to save any messages you want to keep for future
reference. If the handheld needs to delete old messages to free
memory space, saved messages are not deleted. If you have set the
Message List Options to delete messages from the desktop and the
handheld, you should save messages if you do not want them
deleted from your handheld upon email reconciliation. See page 109
for more information on deleting messages from both systems.

To save a received or sent message

You may wish to save a received or sent message to retain it for
future use.

97

Note

1. In the Home screen, scroll to the MESSAGES icon and click.

2. In the Messages screen, scroll to a received or sent message and

click to view the menu. Scroll to Open Message and click.

3. Click the trackwheel to view the menu. Scroll to Save Message

and click. The message “Copying to saved folder...” flashes on
the screen and the message is copied into the Saved Messages
screen but also remains in the Messages screen.

An icon in front of the message header indicates message
status (sent, received, etc.). See page 34 for an explanation
of each icon.

Installation and User’s Guide

98

Managing messages — Saving messages

4. Return to the Messages screen by clicking to view the menu,
scrolling to and clicking Close. Exit to the Home screen. In the
Home screen, scroll to the SAVED MESSAGES icon and click.

5. The Saved Messages screen appears and you can see that the
message has been copied to this folder.

Now that the message has been saved, you can delete the message
from the Messages screen. See page 106 for more information on
deleting messages.

To remove messages from the Saved Messages screen

You can remove sent and received messages from the Saved
Messages screen by deleting them.

1. In the Home screen, scroll to the SAV

ED MESSAGES icon and

click.

2. In the Saved Messages screen, scroll to a saved message and
click to view the menu.

Installation and User’s Guide

Managing messages — Saving messages

3. Scroll to Delete Message and click. A dialog box appears,

asking if you want to delete the message. Click Yes.

99

Note

If you have deleted the message from the Messages
screen and then delete it from the Saved Messages
screen, the message will no longer be on your handheld. If
you have chosen to delete messages from both the
handheld and the desktop during email reconciliation, the
message will be moved to the Deleted Items folder on your
PC. See page 109 for more information on deleting
messages on the desktop and handheld.

To save a message while composing

You may wish to save a message that you have not finished
composing, so that you may complete it and send it at a later time.

1. In the Home screen, scroll to the C

2. While composing a message in the To: screen, click the

trackwheel to view the menu. Scroll to Save Message and click.

3. The Messages screen appears. An icon beside the message

indicates that the message is saved but has not been sent. The
message you save while composing is saved in the Messages
screen, not in the Saved Messages screen.

OMPOSE icon and click.

4. To resume composing, scroll to the saved message and click to

view the menu. Scroll to Open Message and click. The saved
message opens and you can resume composing.

Installation and User’s Guide

100

Managing messages — Searching messages

5. When you’ve finished composing, click the trackwheel to view
the menu. Choose to save again or to send the message.

Searching messages

Use the handheld’s search function to locate specific messages. You
can specify and save the terms of several searches and use them at
any time. You can also perform a one-time search. Two default
searches (Inbox and Outbox) are saved on the handheld.

Note

You can also search for messages while in the Messages
and Saved Messages screens.

You do not need to complete all the fields in the Search
Messages screen. The more fields you complete, the more
narrow the search will be.

To perform a search

1. In the Home screen, scroll to the S
and click.

2. The Search Messages screen appears. In the Name, Subject, or
Message fields, type the keywords for which you want to
search.

Note

If you forget an exact spelling, you can search for a name
stored in your Address Book while still in the Search
Messages function. With your cursor in the Name field,
click the trackwheel to view the menu. Scroll to Select
Name and click. In the Address Book screen, select the
name for which you would like to search. Click the
trackwheel to view the menu. Scroll to Use Address
click. You return to the
selected name in the Name field.

EARCH MESSAGES icon

and

Search Messages screen with your

Installation and User’s Guide