Warning: This document is for the use of licensed users only. Any
unauthorized copying, distribution or disclosure of information is a
violation of copyright laws.
While every effort has been made to ensure technical accuracy,
information in this document is subject to change without notice and
does not represent a commitment on the part of Research In Motion
Limited.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE
FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS
CONTAINED HEREIN; NOR FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE
FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
FCC compliance statement (USA)
FCC Class B Part 15
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
•This device may not cause harmful interference, and
•This device must accept any interference received, including
interference that may cause undesired operation.
WAR NING
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s
instructions, may cause interference harmful to radio
communications.
There is no guarantee, however, that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
Changes or modifications to this unit not expressly
approved by the party responsible for compliance could
void the user’s authority to operate this equipment.
•Consult the dealer or an experienced radio/TV technician for
help
Industry Canada Certification
This device complies with Industry Canada RSS 119, under
certification number 2503 195 366A.
DOC Class B compliance
This device complies with the Class B limits for radio noise emissions as set out in the interference-causing equipment standard entitled “Digital Apparatus,” ICES-003 of Industry Canada.
Please read these safety instructions and the operation instructions
provided in this manual before operating the iPAQ BlackBerry
W1000 Handheld or its cradle. Retain these instructions for future
use.
Remember to follow any special regulations governing the use of
the iPAQ BlackBerry W1000 Handheld and always switch it off in
areas where radio devices are forbidden, or when it may cause
interference or danger. Any safety laws and regulations pertaining
to the use of cell phones and two-way radios will likely apply to
your use of the handheld. We encourage you to follow such laws
and regulations at all times. In particular, please observe all
restrictions on the use of radio equipment in fuel depots (fuel
storage and distribution areas), chemical plants, where blasting
operations are in progress or in any other area in which restrictions
on radio transmissions are imposed. In addition, the iPAQ
BlackBerry W1000 Handheld should not be used in locations that
may be hazardous including, without limitation, locations in which
hazardous or combustible gases may be present.
The iPAQ BlackBerry W1000 Handheld is not an FAA-approved
electronic device for use on aircraft. Switch off the handheld when
in an aircraft. The effect of the use of the handheld in an aircraft is
unknown. Such use may affect aircraft instrumentation,
communication and performance, may disrupt the network, and
may be illegal.
Operation of any radio transmitting equipment, including the
handheld, may interfere with the functionality of inadequately
protected medical devices, including pacemakers. Consult a
physician or the manufacturer of the medical device if you have any
questions. Additionally, while most modern equipment is
adequately shielded from radio signals such that your handheld
will not interfere with the operation of such equipment, certain
electronic equipment, including automotive systems, may not be
shielded against the radio signals from your handheld. You should
check with the manufacturer of your motor vehicle or the
manufacturer’s representative to determine whether the use of the
handheld will present any safety issues.
Avoid using the handheld in any environment requiring your full
attention, such as when driving a vehicle. If you need to use your
handheld while driving, have a passenger in the vehicle use the
handheld for you, or find a safe location to halt your vehicle prior to
using the handheld. Do not use the cradle as a means of storing your
handheld while in a vehicle.
WAR NING
Do not use any cradle or any other accessory or attachment
that is not manufactured by RIM or supplied by Compaq or
an authorized Compaq accessories supplier. Use of any
accessory or attachment that is not supplied or approved
for use by Compaq in conjunction with the handheld is not
permitted as it may cause hazards.
Do not place the iPAQ BlackBerry W1000 Handheld or its cradle on
any unstable surface, such as a cart, stand, tripod, bracket, or table.
It may fall, causing serious injury to a child or adult, and serious
damage to the handheld.
Use only those battery types specified in this User’s Guide. The use
of any other may disable the handheld and may be dangerous.
Discard the handheld properly. As the unit contains a lithium ion
cell, neither the handheld nor the lithium ion cell (nor the AA
battery) should be disposed of in fire. Dispose of the handheld
containing the lithium ion cell in accordance with the laws and
regulations in your area governing disposal of such cell types.
Similarly, dispose of AA batteries in a responsible manner. Contact
Compaq if you have any questions concerning disposal of the
handheld, the lithium ion cell, or the AA battery.
The handheld should be operated only from the type of power
source indicated on the marking label. Refer to the operating
instructions starting on page 21 for more information on the battery
and power supply. Do not overload wall outlets, extension cords, or
integral convenience receptacles as this may result in a risk of fire or
electric shock.
Never push objects of any kind into the iPAQ BlackBerry W1000
Handheld through openings as they may short-out parts and this
may result in a fire or electric shock. Never spill liquid of any kind
on the handheld or its cradle. Unplug the cradle from the wall
before cleaning. Do not use liquid or aerosol cleaners.
WAR NING
WAR NING
WAR NING
CAUTION
To reduce the risk of fire or electric shock, do not expose
the handheld, cradle, or the adapter to rain or moisture.
To reduce risk of fire or burns, do not disassemble, crush,
puncture, short external contacts, or dispose of in fire or
water. Replace only with the appropriate Compaq spare.
To reduce the risk of electrical shock, fire or damage to the
equipment, do not use converter kits sold for appliances to
power the cradle.
Ensure that the electrical outlet you plug the AC Adapter
into is easily accessible to you at all times. When you want
to disconnect power from the cradle, unplug the AC Adapter
from the electrical outlet.
Unplug the cradle from the wall and refer the handheld and cradle
for service to qualified personnel if:
•the power supply cord or plug is damaged
•liquid has been spilled or objects have fallen into the handheld
or cradle
•objects have fallen into the handheld or cradle
•the handheld or cradle has been exposed to rain or water
•the handheld or cradle has been dropped or damaged in any
way
•the handheld or cradle does not operate normally by following
the instructions contained in this manual
•the handheld or cradle exhibits a distinct change in
performance.
Adjust only those controls that are covered in this manual. An
improper adjustment of other controls may result in damage and
will often require extensive work by a qualified technician to restore
the handheld or cradle to its normal operation.
Unplug the cradle before cleaning. Do not use liquid or aerosol
cleaners. Rather, use a damp cloth to clean the unit.
Failure to observe all these instructions will void the Limited
Warranty, and may lead to suspension or denial of services to the
offender, or legal action, or both.
Welcome to your iPAQ
BlackBerry Solution
The iPAQ BlackBerry Solution is a mobile email solution that
includes the iPAQ BlackBerry W1000 Handheld, cradle, Desktop
Software, and flat-rate airtime on a nationwide wireless data
network. Equipped with a 132X65 screen, “always on, always
connected” wireless technology and QWERTY keyboard design, the
iPAQ BlackBerry W1000 Handheld provides users with the ultimate
pager-sized handheld for messaging and personal information.
Get ready to experience the power of messaging with your
handheld using functions such as:
essages: Receive, read, reply to, compose, forward, save, file,
•M
and delete messages.
ompose: Create and send messages to Internet email
•C
addresses and to other handhelds.
•Saved Messages: Store messages for future viewing.
•Search Messages: Locate messages in seconds with the
powerful search tool.
•Address Book: Store your personal directory of contact
information, such as multiple phone and fax numbers, and
email addresses. Enter notes for individual contacts and search
the database to find specific contacts.
•Cal
endar: Keep track of appointments using one of the four
calendar views: Day, Week, Month, or Agenda.
•Tasks: Add, edit, and delete tasks and mark tasks as complete.
•Alarm: Set the alarm on the handheld to sound daily.
•MemoP
ad: Compose, edit, and delete notes, memos and lists.
14
Welcome to your iPAQ BlackBerry Solution — New for version 2.0
•Calcu
•O
•Lock: Lock the handheld with a password security screen so
•Turn Wireless Off / Turn Wireless On: Turn the handheld’s
•Power Off: Turn off the handheld at night or on weekends if
lator: Perform basic mathematical operations.
ptions: Customize the way the handheld notifies you of new
messages; set the password; add, edit, and delete AutoText
entries; set the current date; program the automatic on/off
feature.
that only you can use it. (This function is only visible in the
Home screen after you have set a password.)
radio off when it may interfere with other radio
communications, such as during a flight. Turn on the radio
again to send and receive messages.
you wish.
New for version 2.0
The iPAQ BlackBerry Handheld (pre-installed with BlackBerry
version 2.0 software) now supports folder management, which lets
you file messages on the handheld. When you first reconcile email
with your handheld (using the Intellisync tool), your desktop folder
structure is transferred to the handheld. Any messages filed on the
handheld are marked as read and moved into the corresponding
desktop folder. (See page 95 for more information.) You can also set
your Message List Options to delete messages on both the desktop
and the handheld upon email reconciliation. (See page 68 for more
information.)
The updated Search Messages function allows you to create and
save pre-defined searches on the handheld. You can use these
searches in the Messages, Saved Messages, or Search Messages
screens to find messages filed in a particular folder, sent to a
particular address, or containing specific text. (See page 100 for
more information.) The expanded Calendar function now supports
Installation and User’s Guide
Welcome to your iPAQ BlackBerry Solution — Contents of your package
recurring calendar appointments and offers you one of four views:
Day, Week, Month, or Agenda.
The updated Desktop Software lets you turn off email redirection if
you are using the BlackBerry Enterprise Server. You can also specify
the desktop folders from which you want email to be redirected. See
the Redirector Settings online help for more information.
For a complete list of new features for version 2.0 of the software,
refer to the README.txt file, found on your installation CD-ROM.
Contents of your package
Your package should contain the following:
•iPAQ BlackBerry Handheld
•Cradle
•Holster
•This Installation and User’s Guide
•Handheld Getting Started Card
•Installation CD-ROM
If something from this package is missing or not working properly,
contact the point of purchase.
15
System Requirements
The following components are required to install the Desktop
Software:
•Intel-compatible 486 or higher desktop with an available serial
port
•Windows 95/98/2000 with 8 Mb of RAM
•Microsoft Exchange Client, Microsoft Outlook 97, Outlook 98 or
2000 (Workgroup installation), with an email account on a
Installation and User’s Guide
16
Welcome to your iPAQ BlackBerry Solution — About this guide
Microsoft Exchange Server version 4.0 or higher, that is capable
of receiving email from the Internet
You must have the Desktop Redirector (Redirector.exe) running on
a computer with a continuous connection to the company’s
Exchange Server. Use of the Desktop Redirector is not required if
email will be redirected by the BlackBerry Enterprise Server.
You have a Microsoft Exchange email account if:
•You will be running Microsoft Outlook as your email client
and,
•In Outlook, if you select Tools>Services, the dialog box contains
a list of services that includes Microsoft Exchange Server.
About this guide
This guide provides information for operating the iPAQ BlackBerry
Handheld and for installing the Desktop Software.
Note
Tip
Notes will appear in this format and will contain additional
information to help you perform the task being described.
Tips provide information about performing tasks and offer
different options to perform tasks.
A summary, including a list of relevant tips, is included at the end
of each chapter.
The handheld has two display options: Large Font and Small Font.
Throughout this guide, the graphics depicting the handheld’s LCD
screen show the Large Font display option.
The ‘Frequently asked questions’ chapter will help you further with
your handheld. As well, the Desktop Software offers online help to
Installation and User’s Guide
Welcome to your iPAQ BlackBerry Solution — Customer support
guide you and answer your questions. To open the online help,
select Help from any active window.
Customer support
For customer support:
•U.S. and Canada: 1-800-OK COMPAQ
•Web: www.compaq.com/support
or: www.compaq.com/W1000
17
Installation and User’s Guide
1
Get to know your handheld
This chapter will help you get acquainted with your handheld
before you start sending and receiving email.
Handheld components
Figure 1: Front view of handheld
Here are some details on the handheld’s main components:
LCD screen
The LCD screen is your interface with functions such as composing
and reading messages, setting tasks and appointments, viewing and
editing contact information, customizing device options, and
performing basic mathematical calculations. The Home screen
displays the current signal strength and battery level of the
handheld.
20
Get to know your handheld — Handheld components
In low light conditions, you can increase the readability of the LCD
by using the backlighting feature. To activate backlighting, press the
ALT
key three times. The backlight will shut off automatically if you
do not press any keys or use the trackwheel for more than 10
seconds.
Keyboard and trackwheel
The 31-key QWERTY keyboard provides access to all of the regular
alphabetic characters; numeric characters, a symbols library,
punctuation, and special characters can be generated using the
key in combination with the other keys. For easy typing,
ALT
orange
hold the device in both hands and use your thumbs. Roll and click
the trackwheel for navigation and selection.
A trackwheel that clicks!
The trackwheel on the handheld has a unique feature for greater
usability and performance: it clicks! Pressing down on the
trackwheel with your thumb is comparable to the clicking function
of your PC mouse. Click to open menus and to select functions and
menu options.
Battery compartment
The handheld operates on one AA alkaline battery housed in the
battery compartment at the back of the handheld. See page 21 for
more information about the battery.
Holster (belt clip)
A holster, equipped with a belt clip, accompanies the handheld.
While in the holster, the handheld is protected and wearable. You
can choose different forms of message notification based on whether
the handheld is in or out of the holster.
Installation and User’s Guide
Get to know your handheld — Installing the battery
When you receive a new message and remove the handheld from
the holster within five seconds, notification (based on how you’ve
set it) stops and the most recently received message will be open. If
you pull the handheld out of the holster and quickly replace it,
notification stops but the message will remain marked unread. See
“Setting message notification” on page 37 for information on
notification options.
Serial port
The serial port on the bottom of the handheld fits into the prongs of
the docking cradle. You must connect the docking cradle to your PC
to use the Desktop Software (provided on the CD with your
package).
The Desktop Software supports standard USB-to-serial port
converters. See Chapter 3, “Using the Desktop Software” for more
information on installation procedures and serial connection details.
Docking cradle
The docking cradle provides a link between the handheld and your
PC, so that you may use the Desktop Software provided with your
package. See Chapter 3, “Using the Desktop Software” for more
information on the cradle and the capabilities of the Desktop
Software.
21
Installing the battery
Depending on usage, the handheld can operate for weeks using a
single AA alkaline battery. The handheld will work best if you use a
standard, high quality alkaline battery.
We recommend against using Lithium AA batteries or ULTRA
batteries: you will get the same amount of battery life from an
alkaline because the handheld is a “low drain” device.
Installation and User’s Guide
22
Get to know your handheld — Installing the battery
1.To remove the battery cover, slide the lock to the right and pull
the cover up and off.
2.Once you have removed the battery cover, remove the old
battery and insert a new one. When inserting the new battery,
make sure that the connectors are aligned for the correct
polarity. The handheld will vibrate and beep if the battery has
not been inserted properly.
Installation and User’s Guide
Get to know your handheld — Turning on your handheld
23
Note
If your handheld does not turn on after you have inserted
the AA alkaline battery, then either the AA alkaline battery is
too low or the internal lithium battery is discharged. Allow
the AA alkaline battery to recharge the internal lithium
battery by leaving the handheld turned off for 6 to 8 hours.
See page 161 for answers to frequently asked questions
about the battery.
.
Turning on your handheld
1.Click (press down) on the trackwheel. The Home screen
appears, from which you can select any of the handheld’s main
functions.
2.Using the trackwheel, scroll through the icons to view the
functions. The name of each function appears at the bottom of
the screen.
3.To select a function, scroll to the appropriate icon and click the
trackwheel to open that function’s screen.
Tip
You can also select a function by pressing the underlined
character in the function’s name. For example, press M for
M
essages.
Turning off the handheld
In the Home screen, scroll to the POWER OFF icon and click.
Installation and User’s Guide
24
Get to know your handheld — Description of keys
Description of keys
The following chart describes special keyboard and trackwheel
combinations that will help you navigate, compose messages, and
configure options on the handheld.
KeyFunction
Scrolling and selecting
•Roll the trackwheel with your thumb to
scroll up and down through screen lines,
TRACKWHEEL
fields, and menu items.
•Click (press down) the trackwheel with your
thumb to open menus and select options,
similar to the click function of a mouse used
with your PC.
Scroll through accented characters
•When composing a message or entering text,
press and hold a letter key while rolling the
trackwheel to scroll through international
characters/characters with accents. When
the desired character appears, release the
letter key.
Installation and User’s Guide
Get to know your handheld — Description of keys
KeyFunction
ALT characters
25
ALT
key
The orange ALT
key activates the numeric and
symbol characters, printed in orange above the
alphabetic keys.
ALT
•Press the
key once to affect the next
character you type.
ALT
•Press and hold the
key while you type to
affect all characters.
•Press the
ALT
key three times to activate
backlighting.
An ‘A’ icon appears in the top right corner of
your screen when the ALT
key is active.
Horizontal scroll and changing options
•Hold the
key while you roll the
ALT
trackwheel to move the cursor horizontally
across screen lines.
•Hold the
ALT
key while you roll the
trackwheel to scroll through field options.
NUM lock
+
•Press
SHIFT
to activate num lock mode.
ALT
Any key that you press in the upper row
will be typed in its numeric form. Press
SHIFT
again to return to regular mode.
An ‘N’ icon appears in the top right corner of
your screen when num lock mode is activated.
Installation and User’s Guide
26
Get to know your handheld — Description of keys
KeyFunction
Capitalize alpha characters
SHIFT
key
•Press the
SHIFT
key once to capitalize the
next character that you type.
SHIFT
•Press and hold the
key while you type
so that all letters are capitalized.
•Press and hold the letter to capitalize it. This
feature only works when Key Rate is set to
Slow or Fast in the Screen/Keyboard screen.
An ‘up arrow’ icon appears in the top right
corner of your screen when the
SHIFT
key is
activated.
CAPs lock
+
ALT
•Press
SHIFT
to activate caps lock mode.
Any key that you press will be typed in
upper case. Press
SHIFT
again to return to
lower case mode.
Select multiple messages
•Hold the
SHIFT
key while rolling the
trackwheel in the Messages screen to select
more than one message. You can file, delete,
or save these messages, mark them read or
unread.
Installation and User’s Guide
Get to know your handheld — Description of keys
KeyFunction
Carriage returns, select highlighted items
27
key
ENTER
BACKSPACE
key
•Press the
ENTER
key to insert a regular
carriage return, moving your cursor to a
new line.
•Press the ENTER
key to select the highlighted
item. Instead of clicking the trackwheel to
select the item, you can press the
ENTER
to perform your task.
Delete previous characters, ESC function
•Press the
BACKSPACE
backwards and delete characters to the left
key to move the cursor
of the cursor position.
•The key also enables you to hide (close) a
menu or cancel an action, similar to a typical
ESC
key.
•Press the BACKSPACE
key repeatedly to
return to the Home screen.
key
Installation and User’s Guide
28
Get to know your handheld — Description of keys
KeyFunction
Delete characters ahead of cursor, delete
messages
+
•Press
ALT
message to delete the selected character
only.
BACKSPACE
while composing a
•Press ALT
+
BACKSPACE
in the Messages
screen to delete the selected message. If you
scroll to a date in the Messages screen and
press
BACKSPACE
, a message appears
+
ALT
asking if you wish to delete all messages
prior to that date.
Insert a space, scroll through field options
SPACE
key
•Press the
between characters while you type.
•Press the
SPACE
key to insert a space
SPACE
key to insert the ‘@’ and ‘.’
characters in Email fields.
•Press the
SPACE
key to toggle through field
options.
Open symbols library for extra characters
•Press
ALT+SPACE
to open the Select Symbol
screen, from which you can insert the
symbol you need.
Symbols screen
As described in the chart above, you can press
the Select Symbol screen. The following characters are available for
you to insert into your message:
ALT+SPACE
to open
Installation and User’s Guide
Get to know your handheld — Description of keys
To select a symbol, either scroll to a symbol and click, or press the
associated alpha key under the desired symbol. You will return to
your message with the symbol inserted.
LCD interface
The handheld’s LCD screen is composed of the Home screen,
function screens that are launched from the Home screen, and
menus within each function. Icons are used throughout for message
status, handheld status, and navigational aid. The following
sections provide details on the handheld’s screens, menus, and
icons.
Backlighting
Press the
is disabled after 10 seconds if you do not press a key or move the
trackwheel.
Function screens
The functions list appears on the Home screen in a row of icons. To
open a function’s screen, scroll to an icon and click the trackwheel
(or, press the underlined character in the function name).
ALT
key three times to activate backlighting. Backlighting
29
Home screen
Installation and User’s Guide
30
Get to know your handheld — Description of keys
The following chart shows each function icon and describes the
corresponding function:
IconDescription
Receive, read, reply to, compose, forward,
save, file, and delete messages.
Messages
Type and send messages to Internet email
addresses or directly through peer-to-peer
Compose
(PIN option).
Store important messages for future
reference.
Saved Messages
Locate messages in seconds with the
powerful search tool.
earch Messages
S
Store your personal directory of contact
information, such as multiple phone, fax
ddress Book
A
numbers, and email addresses. Use the
search function to locate a specific contact.
endar
Cal
Tasks
Installation and User’s Guide
Keep track of appointments using one of
the four calendar views: Day, Week,
Month, or Agenda.
Add, edit, and delete tasks and mark tasks
as complete.
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