BlackBerry RDP70UW, RDQ70UW, RDH70CW User Manual

BlackBerry Torch Series

BlackBerry Torch 9850/9860 Smartphones

Help

Version: 6.1

To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWD-1456661-0413094614-001

Contents

Quick Help.......................................................................................................................................................................................................... 6

Getting started: Your smartphone..................................................................................................................................................................... 6

How to: Top 10................................................................................................................................................................................................... 17

Tips: Top 10........................................................................................................................................................................................................ 21

Personalization: Top 10...................................................................................................................................................................................... 29

Troubleshooting: Top 10.................................................................................................................................................................................... 32

Tips and shortcuts.............................................................................................................................................................................................. 36

Tips: Doing things quickly................................................................................................................................................................................... 36

Tips: Extending battery life................................................................................................................................................................................. 37

Tips: Finding apps............................................................................................................................................................................................... 38

Tips: Freeing and conserving storage space....................................................................................................................................................... 38

Tips: Updating your software............................................................................................................................................................................. 39

Tips: Keeping your information safe.................................................................................................................................................................. 40

Tips: Managing indicators.................................................................................................................................................................................. 40

Phone shortcuts................................................................................................................................................................................................. 41

Message shortcuts.............................................................................................................................................................................................. 42

Typing shortcuts for the touch screen keyboard................................................................................................................................................ 43

Media shortcuts................................................................................................................................................................................................. 44

Troubleshooting: Shortcuts................................................................................................................................................................................ 44

Phone................................................................................................................................................................................................................. 45

How to: Phone.................................................................................................................................................................................................... 45

Tips: Phone......................................................................................................................................................................................................... 61

Personalization: Phone....................................................................................................................................................................................... 61

Troubleshooting: Phone..................................................................................................................................................................................... 64

Voice commands................................................................................................................................................................................................ 67

How to: Voice commands................................................................................................................................................................................... 67

Troubleshooting: Voice commands.................................................................................................................................................................... 69

Messages............................................................................................................................................................................................................ 70

Email................................................................................................................................................................................................................... 70

Text messages.................................................................................................................................................................................................... 94

PIN messages...................................................................................................................................................................................................... 105

Attachments....................................................................................................................................................................................................... 112

Security options for messages............................................................................................................................................................................ 115

Files and attachments........................................................................................................................................................................................ 129

How to: Files....................................................................................................................................................................................................... 129

Tips: Files............................................................................................................................................................................................................ 134

Troubleshooting: Files........................................................................................................................................................................................ 134

Media................................................................................................................................................................................................................. 135

Music.................................................................................................................................................................................................................. 135

Podcasts............................................................................................................................................................................................................. 144

Videos................................................................................................................................................................................................................. 152

Video camera..................................................................................................................................................................................................... 160

Camera............................................................................................................................................................................................................... 166

Pictures............................................................................................................................................................................................................... 173

Voice notes......................................................................................................................................................................................................... 182

Ring tones........................................................................................................................................................................................................... 189

Media storage.................................................................................................................................................................................................... 195

Ring tones, sounds, and alerts............................................................................................................................................................................ 198

Getting started: Ring tones, sounds, and alerts................................................................................................................................................. 198

How to: Ring tones, sounds, and alerts.............................................................................................................................................................. 199

Personalization: Ring tones, sounds, and alerts................................................................................................................................................. 202

Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 203

Browser.............................................................................................................................................................................................................. 204

How to: Browser................................................................................................................................................................................................. 204

Tips: Browser...................................................................................................................................................................................................... 215

Personalization: Browser.................................................................................................................................................................................... 215

Troubleshooting: Browser.................................................................................................................................................................................. 216

Calendar............................................................................................................................................................................................................. 218

Getting started: Calendar................................................................................................................................................................................... 218

How to: Calendar................................................................................................................................................................................................ 219

Tips: Calendar..................................................................................................................................................................................................... 226

Personalization: Calendar................................................................................................................................................................................... 227

Troubleshooting: Calendar................................................................................................................................................................................. 228

Contacts.............................................................................................................................................................................................................. 229

Getting started: Contacts................................................................................................................................................................................... 229

How to: Contacts................................................................................................................................................................................................ 230

Personalize: Contacts......................................................................................................................................................................................... 237

Troubleshooting: Contacts................................................................................................................................................................................. 238

Clock................................................................................................................................................................................................................... 240

Getting started: Clock......................................................................................................................................................................................... 240

How to: Clock..................................................................................................................................................................................................... 241

Personalization: Clock........................................................................................................................................................................................ 244

Troubleshooting: Clock....................................................................................................................................................................................... 244

Tasks and memos............................................................................................................................................................................................... 246

Create a task or memo....................................................................................................................................................................................... 246

Send a task or memo.......................................................................................................................................................................................... 246

Change or delete a task or memo...................................................................................................................................................................... 246

Change the status of a task................................................................................................................................................................................ 246

Hide completed tasks......................................................................................................................................................................................... 247

Show tasks in the calendar................................................................................................................................................................................. 247

Synchronizing tasks and memos......................................................................................................................................................................... 247

About categories................................................................................................................................................................................................ 249

Categorize a contact, task, or memo.................................................................................................................................................................. 249

Create a category for contacts, tasks, or memos............................................................................................................................................... 249

Turn off the prompt that appears before you delete items............................................................................................................................... 250

Typing................................................................................................................................................................................................................. 251

How to: Typing................................................................................................................................................................................................... 251

Tips: Typing......................................................................................................................................................................................................... 258

Troubleshooting: Typing..................................................................................................................................................................................... 259

Keyboard............................................................................................................................................................................................................ 260

How to: Keyboard............................................................................................................................................................................................... 260

Troubleshooting: Keyboard................................................................................................................................................................................ 261

Language............................................................................................................................................................................................................ 262

How to: Language............................................................................................................................................................................................... 262

Troubleshooting: Language................................................................................................................................................................................ 263

Screen display..................................................................................................................................................................................................... 264

How to: Screen display....................................................................................................................................................................................... 264

Personalize: Screen display................................................................................................................................................................................ 267

Troubleshooting: Display.................................................................................................................................................................................... 269

GPS technology................................................................................................................................................................................................... 270

Getting started: GPS technology........................................................................................................................................................................ 270

How to: GPS technology..................................................................................................................................................................................... 271

Troubleshooting: GPS technology...................................................................................................................................................................... 272

Compass............................................................................................................................................................................................................. 274

Getting started: Compass................................................................................................................................................................................... 274

How to: Compass................................................................................................................................................................................................ 274

Personalize: Compass......................................................................................................................................................................................... 275

Maps................................................................................................................................................................................................................... 276

How to: Maps..................................................................................................................................................................................................... 276

Tips: Maps.......................................................................................................................................................................................................... 280

Troubleshooting: Maps...................................................................................................................................................................................... 280

Applications........................................................................................................................................................................................................ 282

Getting started: Applications............................................................................................................................................................................. 282

How to: Applications.......................................................................................................................................................................................... 283

Tips: Applications............................................................................................................................................................................................... 285

Troubleshooting: Applications........................................................................................................................................................................... 286

BlackBerry Device Software............................................................................................................................................................................... 288

How to: BlackBerry Device Software.................................................................................................................................................................. 288

Troubleshooting: BlackBerry Device Software................................................................................................................................................... 291

Manage Connections.......................................................................................................................................................................................... 292

Mobile network.................................................................................................................................................................................................. 292

Wi-Fi technology................................................................................................................................................................................................ 300

WLAN technology............................................................................................................................................................................................... 319

Bluetooth technology......................................................................................................................................................................................... 330

Getting started: Bluetooth technology.............................................................................................................................................................. 330

How to: Bluetooth technology........................................................................................................................................................................... 331

Troubleshooting: Bluetooth technology............................................................................................................................................................ 338

Power and battery.............................................................................................................................................................................................. 340

Getting started: Power and battery................................................................................................................................................................... 340

How to: Power and battery................................................................................................................................................................................ 340

Memory and media cards................................................................................................................................................................................... 343

How to: Memory and media cards..................................................................................................................................................................... 343

Tips: Memory and media cards.......................................................................................................................................................................... 345

Troubleshooting: Memory and media cards...................................................................................................................................................... 346

Search................................................................................................................................................................................................................. 347

How to: Search................................................................................................................................................................................................... 347

Tips: Search........................................................................................................................................................................................................ 350

Troubleshooting: Search.................................................................................................................................................................................... 350

SIM card.............................................................................................................................................................................................................. 352

Getting started: SIM card................................................................................................................................................................................... 352

How to: SIM card................................................................................................................................................................................................ 352

Security............................................................................................................................................................................................................... 355

Getting started: Security.................................................................................................................................................................................... 355

How to: Security................................................................................................................................................................................................. 357

Tips: Security...................................................................................................................................................................................................... 386

Troubleshooting: Security.................................................................................................................................................................................. 387

Service books and diagnostic reports................................................................................................................................................................. 389

Accept, delete, or restore a service book........................................................................................................................................................... 389

Run a diagnostic report...................................................................................................................................................................................... 389

View, submit, or delete a diagnostic report....................................................................................................................................................... 389

Set a default recipient for diagnostic reports..................................................................................................................................................... 390

I cannot run or submit a diagnostic report......................................................................................................................................................... 390

View the version number of the BlackBerry Device Software on your device................................................................................................... 390

Synchronization.................................................................................................................................................................................................. 391

How to: Synchronization.................................................................................................................................................................................... 391

Troubleshooting: Synchronization..................................................................................................................................................................... 393

Accessibility options........................................................................................................................................................................................... 395

Getting started: Accessibility.............................................................................................................................................................................. 395

How to: Accessibility.......................................................................................................................................................................................... 395

Calculator........................................................................................................................................................................................................... 400

Use the calculator............................................................................................................................................................................................... 400

Convert a measurement..................................................................................................................................................................................... 400

Glossary.............................................................................................................................................................................................................. 401

Legal notice........................................................................................................................................................................................................ 406

Bluetooth conref fix............................................................................................................................................................................................ 420

Help

Quick Help

Getting started: Your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your device.

1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.

2. Click a section to change options or to complete a short series of prompts that help you set the options.

Important keys

Front keys

Key Name Actions

Trackpad

Escape

Send

End/Power

Top keys

• Slide your finger to move around the screen.

• Press (click) to select an item.

• Press and hold to open a pop-up menu.

• Open a menu.

• Select a highlighted menu item.

• Press and hold to switch applications quickly.

• Return to the previous screen.

• Close the menu.

• Make a call.

• Answer a call.

• End a call.

• Return to the Home screen.

• Press and hold to turn on or turn off your BlackBerry® device.

Help

Key Name Actions

Lock Lock or unlock the screen.

Lock Lock your device or keyboard.

Quick Help

Power/Lock

• Lock or unlock the screen.

• Press and hold to turn on or turn off your device.

Mute

• Mute a call.

• Mute the volume.

Side keys

Key Name Actions

Volume/Mute

• Press the top and bottom keys to change the volume.

• Press and hold the top or bottom key to play the next or previous

• Before you take a picture or record a video, press the top or bottom

• Press the middle key to mute a call or mute the volume.

Convenience key

• Take a picture.

• You can also customize this key.

Left Convenience key

• Open the Voice Dialing application.

• You can also customize this key.

Right Convenience key

• Open the camera.

• Autofocus

• Take a picture.

• You can also customize this key.

media file.

key to zoom in or out.

Keyboard

Key

Name Actions

Shift Capitalize letters.

Alt Type the alternate character on a key.

Symbol Open the symbol list.

Backspace/Delete Delete the previous character or a selected item.

Help

Key Name Actions

Enter Select an item.

Speakerphone Turn on or turn off the speakerphone during a call.

Quick Help

Icons

Application icons

You can access your applications by clicking the icons on the Home screen and in folders on the Home screen. The initial view of the Home screen displays icons for only some of the available applications. To view more application icons on the Home screen, click All.

Depending on your BlackBerry® device model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World™ storefront.

To see a full icon and indicator guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.

Setup

Setup Enterprise Activation

Options

Power and lock

Password Lock

Messages

Added email address Added work email address

Text Messages

Instant messaging

Activate a work email account using the BlackBerry® Enterprise Server.

Power Off

Saved Messages

Help

Quick Help

Applications

Media

Instant Messaging folder

BlackBerry® Messenger

Some applications might appear in this folder including applications that you download.

Windows Live™ Messenger for BlackBerry® smartphones

AOL® Instant Messenger™ Service for BlackBerry® smartphones

Google Talk™ for BlackBerry® smartphones Yahoo!® Messenger for BlackBerry® smartphones

Browser Manage Connections

Maps Help

Password Keeper Voice Dialing

Applications folder

Some applications might appear in this folder, including applications that you download.

Media folder

Videos

Pictures Music

Ring Tones Voice Notes

Camera Video Camera

Voice Notes Recorder Podcasts

Personal organizer

Contacts

Calendar

Help

Tasks MemoPad

Clock Calculator

Files

Documents To Go® Files

Social networking and mobile purchasing

BlackBerry App World™ Social Feeds

Facebook® for BlackBerry® smartphones Twitter® for BlackBerry® smartphones

BlackBerry Device Software update

Quick Help

Wireless update for BlackBerry® Device Software is available

Wireless update for BlackBerry Device Software is ready to be installed

Sounds and alerts

Normal profile

Loud profile Custom profile

Medium profile Silent profile

Vibrate Only profile All Alerts Off profile

Games

Games folder

Some applications might appear in this folder, including applications that you download.

Wireless update for BlackBerry Device Software is being downloaded

Wireless update for BlackBerry Device Software is stopped

Phone Calls Only profile

BrickBreaker

Help

Word Mole

Home screen icons

These icons are status indicators that appear at the top of the Home screen.

Depending on your BlackBerry® device model and wireless service provider, some of these icons might not appear.

Quick Help

New item

To clear this icon, open each item that has this indicator.

Sending data New item in the Social Feeds application

Receiving data System is busy

New BlackBerry® Messenger item

To clear this icon, open each chat that has this icon.

Roaming Unopened message count

Alarm is set Missed call count

Calendar reminder count Bluetooth® technology is turned on

Wi-Fi® is turned on

Update is available in the BlackBerry App World™ storefront

New BlackBerry Messenger group item

Message inbox icons

These icons indicate the type or status of each message in your inbox.

Depending on your BlackBerry® device model and wireless service provider, some of these icons might not appear.

Unopened message

Opened message BlackBerry Messenger chat is open

New BlackBerry Messenger item

To clear this indicator, open each chat that has this indicator.

Help

Draft message New BlackBerry Messenger group item

Filed message New RSS item

Message with an attachment Message is being sent

Message is high priority Message has not been sent

Text message with an attachment Message has been sent

Text message Message has been delivered

Message has been read

Battery power level icons

These icons appear at the top of the Home screen and at the top of the screen in some applications.

Quick Help

Full battery Battery is charging

Low battery

Typing icons

These icons appear in the upper-right corner of the screen when you type.

CAP lock (capital letter lock)

NUM lock (number lock) Current input language

Alt mode

Multi-tap mode

Help

Phone icons

These icons appear at the top of the Home screen and in the Phone application.

Missed call Received call

Placed call Voice mail message

Calendar icons

These icons appear at the bottom of the screen when you highlight a calendar entry.

Event reminder Recurring appointment

Meeting reminder Exception for recurring appointment

Notes

Quick Help

Camera icons

These icons appear at the bottom of the screen in the camera. You can click these icons.

View pictures

Geotagging is turned off Take another picture

Flash is turned on Flash is turned off

Automatic flash mode Scene mode

Geotagging is turned on

Video camera

These icons appear at the bottom of the screen in the video camera. You can click these icons.

Start recording

Send video Rename video

Delete video

Pause recording

Help

Your Home screen

Use a picture as your smartphone wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

Press the key > Set As Wallpaper.

Related information

My display changed, 269

Add a shortcut to your Home screen or Favorites view

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, or apps.

Browse to a website, or highlight the item you want to create a shortcut for.

•

To add a shortcut on the Home screen, press the key > Add to Home Screen.

•

To add a shortcut to your Favorites view, press the key > Mark as Favorite.

Show or hide a Home screen panel

On the Home screen, press the key > Manage Panels.

2. Select or clear the checkbox for each panel.

Press the key > Save.

Quick Help

Show, hide, or find an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

• To see all your application icons, on the navigation bar, click All.

•

To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only.

•

To show all hidden application icons, press the key > Show All Icons.

•

To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appear beside the Hide Icon field.

Move an application icon

1. On the Home screen or in an application folder, highlight an application icon.

Press the key.

• To move the application icon to a different location on the Home screen, click Move. Click the new location.

• To move the application icon into an application folder, click Move To Folder. Click an application folder.

• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.

Help

Switch themes

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. In the Theme section, click a theme.

4. Click Activate.

To delete a theme, click the theme. Click Delete.

Related information

My display changed, 269

Set the number of icons that appear on the Home screen

1. On the Home screen or in a folder, click the Options icon.

2. Click Accessibility.

3. Change the Home Screen Grid Layout field.

Press the key > Save.

Change what happens when you type on the Home screen

Depending on your typing input language, you might not be able to use shortcut keys to open applications.

Quick Help

On the Home screen, press the key > Options.

• To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.

• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

Press the key > Save.

Add a message that appears when your device is locked

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Message on Lock Screen.

3. Type the text that you want to appear on the screen when your device is locked.

Press the key > Save.

Feature availability

The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.

Help

Quick Help

Device model Features such as GPS, the camera and video camera, and

network connection options are dependent on your device model. To find feature specifications for your device model,

www.blackberry.com/go/devices.

visit

Wireless service plan You must purchase or change your wireless service plan

through your wireless service provider.

A wireless service plan with phone or voice is required for you to use the phone application and to send and receive text messages.

A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.

For more information about your plan, contact your wireless service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address

or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your device. To view the IT policies that have been set by your administrator, on the Home screen or in a folder, click the

Options icon. Click

Security > Security Status Information > View IT Policy.

Wireless service provider Features such as text messaging, location-based services, and

some phone features are dependent on your wireless service provider's offerings. For more information, contact your wireless service provider.

Wireless network The wireless network that your device is connected to might

affect the availability of some features. Depending on your wireless service provider and available roaming options,

Help

different wireless networks are available. Some wireless networks do not support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.

Related information

BlackBerry Device Software, 288 Find more information, 17 Check what wireless networks your device connects to, 292

Quick Help

Find more information

• Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home

screen or in an application menu.

• www.discoverblackberry.com: Find software, applications, and accessories for your device.

• Your wireless service provider web site: Find information about your wireless network or wireless service plan.

• www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003).

How to: Top 10

BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.

Set up an email address

1. On the Home screen, click the Setup icon.

2. In the Setup section, click the Email Accounts icon.

3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the

Note: In some cases, you might see the following options. If so, select one of the options.

• Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example, Windows Live™ Hotmail®) or to create a new email address for your device.

• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your work email account using the BlackBerry® Enterprise Server.

If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.

Related information

Change options for your personal email account, 80

Messages icon.

Help

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the key > Save.

Related information

Add a contact alert, 31 Add or delete a custom profile, 200 I can't change the number of times that my device rings, 66

Quick Help

About downloading apps with BlackBerry App World

With BlackBerry App World, you can search for and download games, social networking apps, personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps over the wireless network to your device.

If you don't already have BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help.

Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.

Supported audio and video file formats

Depending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported.

Type

Audio

File format

• AAC

• AMR

Help

Type File format

• FLAC

• MP3

• M4A

• OGG

• WMA

• WAV

Video

• 3GP

• 3GP2

• AVI

• ASF

• MP4

• MOV

• WMV

Transfer a file from your computer to your smartphone using your

Quick Help

smartphone as a USB memory drive

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.

1. Connect your smartphone to your computer using a USB cable.

2. Do one of the following:

• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.

• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.

3. If necessary, type a password. Your smartphone appears as a drive on your computer.

4. Drag a file from a location on your computer to a folder on your smartphone.

To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.

Related information

Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136

Open, close, or switch between tabs

Do one of the following:

•

To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.

Help

•

To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.

•

To switch between tabs, in the browser, press the key > Tabs. Click a tab.

•

To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.

Quick Help

Synchronize email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device, which will synchronize, your email messages over the wireless network.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Wireless Reconcile check box.

Press the key > Save.

Copy contacts from your SIM card to your contact list

Depending on your wireless service provider and wireless network, this feature might not be supported.

In the contact list, press the key > SIM Phone Book.

Press the key > Copy All To Contacts.

Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry® device does not copy the SIM card contact.

Turn on or turn off data service or set roaming options

Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are available. You can also set your device to turn off data services when roaming. For more information, contact your wireless service provider.

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Mobile Network Options.

3. Do one of the following:

• To turn on or turn off data service, change the Data Services field.

• To turn on or turn off data service when roaming, change the While Roaming field.

• To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt.

Press the key > Close.

Related information

I can't connect to the mobile network, 299 Data service unavailable, 300 I can't connect to the mobile network, 318 Data service unavailable, 300

Help

Quick Help

Type text using the predictive input method

When you are typing text, perform any of the following actions:

• To select the highlighted suggestion and start typing a new word, press the Enter key.

• To select the highlighted suggestion and continue typing the same word, click the word.

• To ignore the suggestions, keep typing.

Tips: Top 10

Save time and maximize your efficiency with these quick tips.

Tips: Finding apps

Look in a folder on your Home screen Some apps are located in folders on your Home screen. Click

a folder to see what apps are inside.

Make all hidden apps visible on the Home screen

Search for an app On the Home screen, start typing the app name.

Verify that the app is installed On the Home screen or in a folder, click the Options icon. Click

On the Home screen, press the key > Show All Icons. To

unhide the app, highlight it and then click Hide Icon to clear the check mark. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view.

Device > Application Management. If the app is listed, it is installed on your BlackBerry® device.

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

Remove the new item indicator

Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.

Help

Quick Help

Remove the unopened message indicator

Identify an indicator

In the Messages app, do one or more of the following:

• Open all of your messages by clicking on them. If you cannot find all of your unopened messages in your inbox, look in your messages folders.

• Mark a message as opened. Highlight a message. Press the

key > Mark Opened.

• Mark all messages that are prior to a date as opened.

Highlight a date field. Press the

Opened

• You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your device and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.

• For a complete list of BlackBerry® indicators, visit

www.blackberry.com/docs/smartphones. Click your

device model, and then click the Icons and Indicators guide.

key > Mark Prior

Tips: Updating your software

Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

For full instructions, click the links under Related information at the bottom.

Check to see if there is updated BlackBerry Device Software that you can download over the network

Update your BlackBerry Device Software from your computer Connect your device to your computer and on your computer,

Set your BlackBerry Desktop Software to check for updates automatically

Update your BlackBerry Desktop Software Visit www.blackberry.com/desktopsoftware.

Depending on your device model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates.

visit: www.blackberry.com/software. Click on BlackBerry Device Software and follow the links to update your software.

For instructions, see the Help in BlackBerry Desktop Software.

Help

Related information

BlackBerry Device Software, 288

Quick Help

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to

access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.

See all the apps and folders on the Home screen, or minimize your view and view the wallpaper

Switch to another app

Open an app with a convenience key Press a convenience key on the side of your device.

Use toolbars Toolbars are available in most applications, and appear at the

Use pop-up menus Pop-up menus provide common available actions, and appear

Switch to the Favorites, Media, Downloads, and Frequent views

Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the

Change options for the Home screen such as the wallpaper

On the navigation bar, click All.

Press and hold the key. Click an app.

Note: The other app might still be running in the background.

Note: You can customize which app a convenience key opens.

bottom of the screen. For example, you can click icons on the toolbar in the message list to quickly search the message list, compose an email, and open or delete the selected message. To see a description for a toolbar icon, touch and hold the icon.

in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad.

On the Home screen, highlight All on the navigation bar and slide your finger right or left.

key > Mark as Favorite.

On the Home screen, press the key > Options.

Related information

Keep an application running in the background and switch to another application, 283 Assign an application to a Convenience key, 260 Change what happens when you type on the Home screen, 15

Help

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Quick Help

Set your BlackBerry® device to turn on and turn off automatically.

You can set your device to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the device is turned off automatically updates when the device turns on.

Set backlighting to remain on for a shorter period of time, and lower its brightness

Turn off network connections you aren't using On the Home screen, click the connections area at the top of

Close apps when you are finished with them.

When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power.

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone

Delete the original text from a reply message

If your device has a camera flash, turn off the flash On the Home screen, click the Camera icon. Click the flash icon

Keep your battery connections clean.

Keeping the battery clean extends the life of your battery.

On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.

On the Home screen or in a folder, click the Options icon. Click Display > Screen Display.

the screen, or click the Manage Connections icon. Click a network connection to clear the check box.

In an app, press the key > Close.

On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.

When you are replying to a message, press the key >

Delete Original Text.

at the bottom of the screen until the flash off indicator appears.

Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device.

Related information

Set your device to turn on and turn off automatically, 340 Set options for backlighting, 264 Turn on or turn off a network connection, 292 Delete the original text from a reply message, 73 Change your ring tone, notifiers, or reminders, 18

Help

Quick Help

Tips: Freeing and conserving storage space

Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.

For full instructions, click the links under Related information at the bottom.

Check how much free storage space you have On the Home screen or in a folder, click the Options icon. Click

Device > Storage.

Delete unneeded files On the Home screen or in a folder, click the Files icon. Find and

highlight a file. Press the key > Delete.

Delete browsing history and clear the cache

Reduce the amount of time that your device stores email messages and calendar entries

Stop storing sent messages on your device

Receive only the first section of long email messages, and choose whether to download more

Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB.

Reduce the size of pictures you take

On the Home screen, click the Browser icon. Press the

key > Options. Go to the Clear Browsing Data section.

On the Home screen, click the Messages icon or Calendar icon.

Press the key > Options.

On the Home screen, click the Messages icon. Press the

key > Options > Email Preferences.

On the Home screen, click the Messages icon. Press the

key > Options > Message Display and Actions.

Only microSD media cards are supported.

On the Home screen, click the Camera icon. Press the

key > Options.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

Related information

Move, rename, or delete a file, 131 Set how long your device stores messages, 86 Change how long your device stores calendar entries, 226 Stop storing messages sent from your computer on your device, 86 Stop storing messages sent from your device on your computer, 86 Receive only the first section of long email messages, 79 Change the size of pictures that you take, 167 View the amount of available storage space on your device, 344 The application memory on my device is low, 346

Help

Quick Help

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as avoiding leaving your device unattended.

For full instructions, click the links under Related information at the bottom.

Set a password On the Home screen or in a folder, click the Options icon. Click

Security > Password.

Encrypt contacts and files On the Home screen or in a folder, click the Options icon. Click

Security > Encryption.

Back up your device data Use the backup tool in the BlackBerry® Desktop Software to

back up your device data. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/

and select the appropriate option for your computer.

desktop

Related information

Set a device password, 355 Turn on encryption, 196

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Change your ring tone

Send an incoming call to voice mail when your BlackBerry® device is inserted in a holster

Set up speed dial for a contact

Insert a plus sign (+) when typing a phone number Press and hold 0.

Change the active phone number

From the Home screen, press the key. Press the key > Phone

Ring Tones.

Press and hold the Volume Down key on the right side of your device.

From the Home screen, press the key. Press and hold the key that

you would like to assign speed dial to.

From the Home screen, press the key. Click your phone number at

the top of the screen. Click a phone number.

Help

Quick Help

Typing shortcuts for the touch screen keyboard

Depending on the typing input language that you are using, some shortcuts might not be available.

Show the keyboard Click a text field or click the Show Keyboard icon at the

bottom of the screen.

Hide the keyboard Touch the top of the keyboard and slide your finger quickly

down the screen.

Insert a period Press the Space key twice. The next letter is capitalized.

Insert an at sign (@) or a period (.) in an email address field Press the Space key.

Capitalize a letter Click the Shift key. Click the letter key.

Turn on CAP lock Press and hold the Shift key until the lock indicator appears

on the key. To turn off CAP lock, press the Shift key again.

Type a symbol Press the Symbol key. Press the letter key.

Type an accented character Press and hold the letter key. Press the accented character

that appears on the screen.

Type a number in a text field Press the 123 key. Press the number key.

Type a number in a number field Press a number key. You do not need to press the 123 key.

Turn on NUM lock Press and hold the 123 key until the lock indicator appears on

the key. To turn off NUM lock, press the 123 key again.

Move the cursor to edit text Click the text. Your BlackBerry® device displays a frame

around the cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger.

Change the typing input language When you are using your device in landscape view or in

portrait view with the full keyboard, click the globe icon. Click an input language.

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file

Resume playing an audio or video file Press the Mute key again.

Press the Mute key on the right side of your BlackBerry® smartphone.

Help

Play the next song Press and hold the Volume Up key on the right side of your

smartphone.

Play the previous song Press and hold the Volume Down key on the right side of your

smartphone.

Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume

Up key until you reach the highest volume setting, and then press the Volume Up key again four times quickly.

Pictures

Zoom in Press I

Zoom out Press O

Pan up Press 2

Pan down Press 8

Pan right Press 6

Pan left Press 4

Rotate Press L

Quick Help

Camera and video camera

Zoom in before you take a picture or record a video Press the Volume Up key.

Zoom out before you take a picture or record a video Press the Volume Down key.

Take a picture Press the Convenience key on the right side of your

smartphone.

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file

Resume playing an audio or video file Press the Mute key again.

Play the next song Press and hold the Volume Up key on the right side of your

Press the Mute key on the right side of your BlackBerry® smartphone.

smartphone.

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