BlackBerry Curve 8520 Smartphone
User Guide
SWD-643446-0309085722-001
Contents
Shortcuts..................................................................................................................................................................................................................................................... 8
BlackBerry basics shortcuts...................................................................................................................................................................................................................... 8
Phone shortcuts.......................................................................................................................................................................................................................................... 8
Message shortcuts..................................................................................................................................................................................................................................... 8
Attachment shortcuts................................................................................................................................................................................................................................ 9
Camera and video camera shortcuts....................................................................................................................................................................................................... 9
Media shortcuts.......................................................................................................................................................................................................................................... 9
Browser shortcuts....................................................................................................................................................................................................................................... 10
Calendar shortcuts..................................................................................................................................................................................................................................... 11
Typing shortcuts......................................................................................................................................................................................................................................... 11
Search shortcuts......................................................................................................................................................................................................................................... 12
Map shortcuts............................................................................................................................................................................................................................................. 12
Phone........................................................................................................................................................................................................................................................... 13
Phone basics............................................................................................................................................................................................................................................... 13
Emergency calls.......................................................................................................................................................................................................................................... 15
Volume......................................................................................................................................................................................................................................................... 15
Voice mail.................................................................................................................................................................................................................................................... 16
Speed dial.................................................................................................................................................................................................................................................... 16
Voice dialing............................................................................................................................................................................................................................................... 17
Conference calls......................................................................................................................................................................................................................................... 17
Call logs....................................................................................................................................................................................................................................................... 18
Call waiting................................................................................................................................................................................................................................................. 19
Call forwarding........................................................................................................................................................................................................................................... 19
Call blocking............................................................................................................................................................................................................................................... 20
Fixed dialing................................................................................................................................................................................................................................................ 21
Smart dialing.............................................................................................................................................................................................................................................. 21
TTY support................................................................................................................................................................................................................................................. 22
Multiple phone numbers........................................................................................................................................................................................................................... 22
Phone options............................................................................................................................................................................................................................................. 23
Phone troubleshooting.............................................................................................................................................................................................................................. 24
Messages..................................................................................................................................................................................................................................................... 26
Message basics........................................................................................................................................................................................................................................... 26
Email messages.......................................................................................................................................................................................................................................... 31
PIN messages............................................................................................................................................................................................................................................. 38
SMS text messages.................................................................................................................................................................................................................................... 39
MMS messages........................................................................................................................................................................................................................................... 43
Message list options.................................................................................................................................................................................................................................. 46
S/MIME-protected messages................................................................................................................................................................................................................... 50
PGP protected messages.......................................................................................................................................................................................................................... 57
Message troubleshooting.......................................................................................................................................................................................................................... 62
Attachments............................................................................................................................................................................................................................................... 67
Attachment basics..................................................................................................................................................................................................................................... 67
Document attachments............................................................................................................................................................................................................................. 69
Spreadsheet attachments......................................................................................................................................................................................................................... 69
Media attachments.................................................................................................................................................................................................................................... 71
Presentation attachments......................................................................................................................................................................................................................... 71
vCard contact attachments....................................................................................................................................................................................................................... 72
Attachment shortcuts................................................................................................................................................................................................................................ 72
Attachment troubleshooting..................................................................................................................................................................................................................... 73
Camera and video camera........................................................................................................................................................................................................................ 74
Take a picture............................................................................................................................................................................................................................................. 74
Pan a picture............................................................................................................................................................................................................................................... 74
Zoom in to or out from a picture.............................................................................................................................................................................................................. 74
Record a video............................................................................................................................................................................................................................................ 74
Camera and video camera options.......................................................................................................................................................................................................... 75
Camera and video camera shortcuts....................................................................................................................................................................................................... 76
Camera and video camera troubleshooting............................................................................................................................................................................................ 77
Media........................................................................................................................................................................................................................................................... 78
Transferring and downloading media files............................................................................................................................................................................................. 78
Playing media files and recording voice notes....................................................................................................................................................................................... 80
Managing media files................................................................................................................................................................................................................................ 82
Viewing pictures......................................................................................................................................................................................................................................... 85
Managing pictures..................................................................................................................................................................................................................................... 87
...................................................................................................................................................................................................................................................................... 88
Media shortcuts.......................................................................................................................................................................................................................................... 90
Media troubleshooting.............................................................................................................................................................................................................................. 91
Browser........................................................................................................................................................................................................................................................ 93
Browser basics............................................................................................................................................................................................................................................ 93
Browser bookmarks.................................................................................................................................................................................................................................... 96
Web feeds.................................................................................................................................................................................................................................................... 98
Browser options.......................................................................................................................................................................................................................................... 100
Browser security......................................................................................................................................................................................................................................... 103
Browser push.............................................................................................................................................................................................................................................. 105
Browser shortcuts....................................................................................................................................................................................................................................... 106
Browser troubleshooting........................................................................................................................................................................................................................... 107
Date, time, and alarm................................................................................................................................................................................................................................ 109
Set the date and time................................................................................................................................................................................................................................ 109
Get the date and time from the wireless network automatically......................................................................................................................................................... 109
Change what appears on the display when your device is charging................................................................................................................................................... 109
Change the clock face............................................................................................................................................................................................................................... 110
Display a second time zone...................................................................................................................................................................................................................... 110
Turn on bedside clock mode..................................................................................................................................................................................................................... 110
Set options for bedside clock mode......................................................................................................................................................................................................... 110
Turn on the alarm....................................................................................................................................................................................................................................... 111
Silence the alarm....................................................................................................................................................................................................................................... 111
Change alarm notification options.......................................................................................................................................................................................................... 111
Use the stopwatch..................................................................................................................................................................................................................................... 111
Set the timer............................................................................................................................................................................................................................................... 112
Change timer notification options........................................................................................................................................................................................................... 112
Date, time, and alarm troubleshooting.................................................................................................................................................................................................... 112
Personal organizer..................................................................................................................................................................................................................................... 113
Contacts...................................................................................................................................................................................................................................................... 113
Calendar...................................................................................................................................................................................................................................................... 119
Tasks............................................................................................................................................................................................................................................................ 129
Memos......................................................................................................................................................................................................................................................... 132
Categories................................................................................................................................................................................................................................................... 134
Calculator.................................................................................................................................................................................................................................................... 135
Notifications............................................................................................................................................................................................................................................... 136
Notification basics..................................................................................................................................................................................................................................... 136
Accessibility options.................................................................................................................................................................................................................................. 138
LED notification.......................................................................................................................................................................................................................................... 138
Notifications troubleshooting................................................................................................................................................................................................................... 139
Typing.......................................................................................................................................................................................................................................................... 140
Typing basics.............................................................................................................................................................................................................................................. 140
Typing input methods................................................................................................................................................................................................................................ 142
Spelling checker......................................................................................................................................................................................................................................... 143
Custom dictionary...................................................................................................................................................................................................................................... 145
AutoText...................................................................................................................................................................................................................................................... 146
Typing shortcuts......................................................................................................................................................................................................................................... 148
Typing troubleshooting............................................................................................................................................................................................................................. 148
Language..................................................................................................................................................................................................................................................... 149
Change the display language................................................................................................................................................................................................................... 149
Add a display language............................................................................................................................................................................................................................. 149
Delete a display language......................................................................................................................................................................................................................... 149
About typing input languages.................................................................................................................................................................................................................. 149
Change the typing input language.......................................................................................................................................................................................................... 149
Switch typing input methods.................................................................................................................................................................................................................... 150
Change the input options for SureType technology.............................................................................................................................................................................. 150
Change the voice dialing language......................................................................................................................................................................................................... 150
Use a shortcut to switch typing input languages while you type........................................................................................................................................................ 150
Change the shortcut for switching typing input languages................................................................................................................................................................. 151
Turn off the shortcut for switching typing input languages................................................................................................................................................................. 151
Change the display options for contacts................................................................................................................................................................................................. 151
Language troubleshooting........................................................................................................................................................................................................................ 152
Display and keyboard................................................................................................................................................................................................................................ 153
Backlighting................................................................................................................................................................................................................................................ 153
Display options........................................................................................................................................................................................................................................... 153
Keyboard options....................................................................................................................................................................................................................................... 156
Themes........................................................................................................................................................................................................................................................ 157
Accessibility options.................................................................................................................................................................................................................................. 158
Display troubleshooting............................................................................................................................................................................................................................ 158
Search.......................................................................................................................................................................................................................................................... 159
Messages, attachments, and web pages................................................................................................................................................................................................. 159
Organizer data........................................................................................................................................................................................................................................... 161
Search shortcuts......................................................................................................................................................................................................................................... 162
Synchronization.......................................................................................................................................................................................................................................... 163
About synchronization............................................................................................................................................................................................................................... 163
Reconcile email messages over the wireless network........................................................................................................................................................................... 163
Delete email messages over the wireless network................................................................................................................................................................................ 163
Prerequisites: Synchronizing organizer data over the wireless network............................................................................................................................................. 164
Synchronize organizer data over the wireless network......................................................................................................................................................................... 164
About synchronization conflicts............................................................................................................................................................................................................... 164
Manage email reconciliation conflicts..................................................................................................................................................................................................... 165
Manage data synchronization conflicts................................................................................................................................................................................................... 165
About backing up and restoring device data.......................................................................................................................................................................................... 165
Prerequisites: Restoring data over the wireless network...................................................................................................................................................................... 165
Delete all device data................................................................................................................................................................................................................................ 166
Empty the deleted items folder on your computer from your device................................................................................................................................................... 166
Synchronization troubleshooting............................................................................................................................................................................................................. 166
Bluetooth technology................................................................................................................................................................................................................................ 168
Bluetooth technology basics..................................................................................................................................................................................................................... 168
Bluetooth technology options................................................................................................................................................................................................................... 170
Bluetooth technology troubleshooting.................................................................................................................................................................................................... 173
GPS technology.......................................................................................................................................................................................................................................... 175
About GPS technology.............................................................................................................................................................................................................................. 175
Get your GPS location............................................................................................................................................................................................................................... 175
Turn off location aiding............................................................................................................................................................................................................................. 175
GPS technology troubleshooting............................................................................................................................................................................................................. 176
Maps............................................................................................................................................................................................................................................................ 177
Map basics.................................................................................................................................................................................................................................................. 177
Navigation................................................................................................................................................................................................................................................... 179
Maps bookmarks........................................................................................................................................................................................................................................ 179
Map options................................................................................................................................................................................................................................................ 181
Map shortcuts............................................................................................................................................................................................................................................. 182
Maps troubleshooting................................................................................................................................................................................................................................ 182
BlackBerry Messenger............................................................................................................................................................................................................................... 184
Contacts...................................................................................................................................................................................................................................................... 184
Groups......................................................................................................................................................................................................................................................... 185
Conversations............................................................................................................................................................................................................................................. 186
Availability................................................................................................................................................................................................................................................... 189
Applications................................................................................................................................................................................................................................................ 191
Switch applications.................................................................................................................................................................................................................................... 191
Add, update, or return to the previous version of an application using the application center....................................................................................................... 191
Add an application..................................................................................................................................................................................................................................... 191
View properties for an application........................................................................................................................................................................................................... 191
Delete a third-party application............................................................................................................................................................................................................... 192
Receive a device password prompt before you add an application..................................................................................................................................................... 192
View the size of an application database................................................................................................................................................................................................ 192
Check for application updates.................................................................................................................................................................................................................. 192
About updating the BlackBerry Device Software................................................................................................................................................................................... 192
Prerequisites: Updating the BlackBerry Device Software over the wireless network....................................................................................................................... 193
Update the BlackBerry Device Software................................................................................................................................................................................................. 193
Return to the previous version of the BlackBerry Device Software..................................................................................................................................................... 193
Delete the previous version of the BlackBerry Device Software.......................................................................................................................................................... 194
Application troubleshooting..................................................................................................................................................................................................................... 194
Wireless network coverage....................................................................................................................................................................................................................... 195
Turn off the connection to the wireless network.................................................................................................................................................................................... 195
Network connection indicators................................................................................................................................................................................................................ 195
Turn on wireless coverage notification.................................................................................................................................................................................................... 196
Change the connection speed for the wireless network....................................................................................................................................................................... 196
About the preferred wireless network list............................................................................................................................................................................................... 196
Add a wireless network to the preferred wireless network list............................................................................................................................................................. 196
Change the order of preferred wireless networks.................................................................................................................................................................................. 197
Delete a wireless network from the preferred wireless network list.................................................................................................................................................... 197
Turn off data service.................................................................................................................................................................................................................................. 198
About roaming............................................................................................................................................................................................................................................ 198
Switch wireless networks manually......................................................................................................................................................................................................... 198
Verify the status of network connections and services......................................................................................................................................................................... 199
Wi-Fi connection settings......................................................................................................................................................................................................................... 199
Advanced Wi-Fi connection settings....................................................................................................................................................................................................... 202
Switch wireless networks manually......................................................................................................................................................................................................... 204
Verify the status of network connections and services......................................................................................................................................................................... 205
Wireless network coverage troubleshooting........................................................................................................................................................................................... 205
Power, battery, and memory..................................................................................................................................................................................................................... 207
Turn off your device................................................................................................................................................................................................................................... 207
Set your device to turn on and turn off automatically........................................................................................................................................................................... 207
Reset the device......................................................................................................................................................................................................................................... 207
Check the battery power level.................................................................................................................................................................................................................. 207
Extend battery life...................................................................................................................................................................................................................................... 207
...................................................................................................................................................................................................................................................................... 208
View the amount of available memory.................................................................................................................................................................................................... 208
Best practice: Optimizing your device performance.............................................................................................................................................................................. 208
SIM card...................................................................................................................................................................................................................................................... 210
About the SIM card phone book............................................................................................................................................................................................................... 210
Add a contact to your SIM card................................................................................................................................................................................................................ 210
Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 210
Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 210
Change a SIM card contact...................................................................................................................................................................................................................... 211
Delete a SIM card contact........................................................................................................................................................................................................................ 211
Store SMS text messages on your SIM card........................................................................................................................................................................................... 211
About SIM card security............................................................................................................................................................................................................................ 212
Protect your SIM card with a PIN code................................................................................................................................................................................................... 212
Change the SIM card PIN code................................................................................................................................................................................................................ 212
Change the display name for a phone number...................................................................................................................................................................................... 212
Security........................................................................................................................................................................................................................................................ 213
Security basics............................................................................................................................................................................................................................................ 213
Password keeper........................................................................................................................................................................................................................................ 214
Encryption................................................................................................................................................................................................................................................... 216
Memory cleaning........................................................................................................................................................................................................................................ 218
Certificates.................................................................................................................................................................................................................................................. 220
PGP keys..................................................................................................................................................................................................................................................... 225
Certificate servers...................................................................................................................................................................................................................................... 231
Key stores.................................................................................................................................................................................................................................................... 232
Smart cards................................................................................................................................................................................................................................................. 235
Software tokens.......................................................................................................................................................................................................................................... 238
VPN settings............................................................................................................................................................................................................................................... 238
About security self-tests............................................................................................................................................................................................................................ 239
Verify security software............................................................................................................................................................................................................................. 240
Third-party application control................................................................................................................................................................................................................ 240
Security troubleshooting........................................................................................................................................................................................................................... 243
Service books and diagnostic reports...................................................................................................................................................................................................... 244
Service books.............................................................................................................................................................................................................................................. 244
Diagnostic reports...................................................................................................................................................................................................................................... 244
Wi-Fi diagnostic reports............................................................................................................................................................................................................................ 246
BrickBreaker................................................................................................................................................................................................................................................ 248
About BrickBreaker.................................................................................................................................................................................................................................... 248
BrickBreaker capsules................................................................................................................................................................................................................................ 248
BrickBreaker scoring.................................................................................................................................................................................................................................. 249
Play BrickBreaker....................................................................................................................................................................................................................................... 249
Adjust the volume...................................................................................................................................................................................................................................... 249
Set the paddle speed................................................................................................................................................................................................................................. 249
Submit a score to the BrickBreaker high score web site....................................................................................................................................................................... 250
Check the high scores on the BrickBreaker web site............................................................................................................................................................................. 250
Word Mole game........................................................................................................................................................................................................................................ 251
Word Mole game basics............................................................................................................................................................................................................................. 251
Single-player games.................................................................................................................................................................................................................................. 252
Multiplayer games..................................................................................................................................................................................................................................... 253
Word Mole game troubleshooting............................................................................................................................................................................................................ 254
Glossary....................................................................................................................................................................................................................................................... 255
Legal notice................................................................................................................................................................................................................................................. 259
RIM Confidential and Proprietary Information - Approved Third Parties
Shortcuts
BlackBerry basics shortcuts
• To move the cursor, roll the trackpad.
• To move back a screen, press the Escape key.
• To open a menu in any application to access options and available actions, press the Menu key.
• To move to a list item or menu item, type the first letter of the item.
• To select a highlighted menu item, press the Menu key.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the
Alt key.
• To return to the Home screen or application list, when you are not on a call, press the End key.
• To delete a highlighted item, press the Backspace/Delete key.
Phone shortcuts
• To answer a call, press the Send key.
• To check your voice mail, hold 1.
• To send an incoming call to voice mail when your device is inserted in a holster, hold the Volume Down key.
• To view your contact list in the phone application, hold the Send key.
• To set up speed dial for a contact, on the Home screen or in the phone application, hold the key that you would like to assign speed dial
to.
• To add an extension to a phone number, press the Alt key and the X key. Type the extension number.
• To type a letter in a phone number field, press the Alt key and the letter key.
• To insert a plus sign (+) when typing a phone number, press the O key.
• To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the
Speakerphone key again.
• To listen to a call using wired headphones, press the Speakerphone key. To stop listening to a call with wired headphones, press the
Speakerphone key again.
• To switch phone numbers, in the phone application, click your active phone number. Click a phone number.
Message shortcuts
In a message
8
RIM Confidential and Proprietary Information - Approved Third Parties
In a message list
• To open a highlighted message, press the Enter key.
• To view all your messages, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
Attachment shortcuts
• To search for text in an attachment, press F.
• To move to the last cursor position after closing and reopening an attachment, press G.
In a spreadsheet
• To move to a specific cell, press G.
• To view the content of a cell, press the Space key.
• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.
• To view hidden columns or rows, press H. To hide the columns or rows, press H.
In a presentation
• To switch presentation views, press M.
• To move to the next slide when viewing a presentation in slide view, press N.
• To move to the previous slide when viewing a presentation in slide view, press P.
• To move to the last cursor position after closing and reopening a presentation attachment that you were viewing in text view or in text
and slide view, press G.
Camera and video camera shortcuts
• To zoom in to a subject before taking a picture, press the Volume Up key.
• To zoom out from a subject before taking a picture, press the Volume Down key.
• To take a picture, press the Right Convenience key.
• To change the size of the viewfinder for a picture, press the Symbol key.
• To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.
Media shortcuts
• To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key.
• To play the next song in a category, press N.
9
RIM Confidential and Proprietary Information - Approved Third Parties
• To play the previous song in a category, press P.
• To pan up in a picture, press 2.
• To pan down in a picture, press 8.
• To pan right in a picture, press 6.
• To pan left in a picture, press 4.
• To return to the center of a picture, press 5.
• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.
• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.
• To rotate a picture, press L.
• To fit a picture to the screen size, press 1.
Browser shortcuts
• To insert a period (.) in the web address field, press the Space key.
• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.
• To stop loading a web page, press the Escape key.
• To close the browser, hold the Escape key.
On a web page
• To zoom in to a web page, press I.
• To zoom out from a web page, press O.
• To move to a specific web page, press G.
• To return to the home page, press H.
• To turn on support for JavaScript, press J.
• To open the bookmark list, press K.
• To add a bookmark, press A.
• To view a list of web pages that you have visited recently, press Y.
• To refresh a web page, press R.
• To view the web page address for a link, highlight a link. Press L.
• To view the web page address for a web page, press P.
• To follow a link, highlight or pause on the link. Press the Enter key.
• To hide the banner, press U. To view the banner, press U.
• To open the browser options, in the browser, press S.
Navigate a web page
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a web page, press T.
• To move to the bottom of a web page, press B.
10
RIM Confidential and Proprietary Information - Approved Third Parties
Calendar shortcuts
For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.
• To schedule an appointment, press C.
• To change to Agenda view, press A.
• To change to Day view, press D.
• To change to Week view, press W.
• To change to Month view, press M.
• To move to the next day, week, or month, press the Space key.
• To move to the previous day, week, or month, press the Shift key and the Space key.
• To move to the current date, press T.
• To move to a specific date, press G.
Typing shortcuts
• To insert a period, press the Space key twice. The next letter is capitalized.
• To capitalize a letter, hold the letter key until the capitalized letter appears.
• To type the alternate character on a key, press the Alt key and the character key.
• To type an accented or special character, hold the letter key and move your finger to the left or right on the trackpad. For example, to type ü,
hold U and move your finger to the left on the trackpad until ü appears. Release the letter key when the accented or special character appears.
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a text field, hold the Alt key and press the number key.
• To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key.
• To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key.
Insert symbols
• To insert an at sign (@) or a period (.) in an email address field, press the Space key.
• To type a symbol, press the Symbol key. Type the letter that appears below the symbol.
Work with text
• To highlight a line of text, press the Shift key and move your finger up or down on the trackpad.
• To highlight text character by character, hold the Shift key and move your finger left or right on the trackpad.
• To cancel a text selection, press the Escape key.
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
• To copy highlighted text when typing, press the Alt key and click the trackpad.
• To paste highlighted text when typing, press the Shift key and click the trackpad.
11
RIM Confidential and Proprietary Information - Approved Third Parties
Search shortcuts
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in a message, press S.
• To search for text in an attachment or on a web page, press F.
• To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. Press F.
Map shortcuts
• To zoom in to a map, press I.
• To zoom out from a map, press O.
• To move to the next direction on a route, press N.
• To move to the previous direction on a route, press P.
• To view status information at the top of a map, press U. To hide status information at the top of a map, press U again.
• To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking information
at the bottom of a map, press the Space key again.
12
RIM Confidential and Proprietary Information - Approved Third Parties
Phone
Phone basics
Find your phone number
In the phone application, your phone number appears at the top of the screen. If you have more than one phone number associated with your
BlackBerry® device, only your active phone number appears at the top of the screen.
Make a call
1. On the Home screen or in the phone application, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2.
Press the key.
Related topics
Add a pause or a wait to a phone number, 114
Answer a second call
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. During a call, press the Menu key.
2. Perform one of the following actions:
• To answer the incoming call and place the current call on hold, click Answer - Hold Current.
• To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the Menu key. Click Swap or Flash.
Mute a call
Place a call on hold
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. During a call, press the Menu key.
2. Click Hold.
To resume a call, press the Menu key. Click Resume.
13
RIM Confidential and Proprietary Information - Approved Third Parties
Turn on the speakerphone
Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the
safety and product information booklet for your device.
Related topics
Bluetooth technology, 168
Dial an extension
1. Press the X key.
2. Type the extension number.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone
keypad.
• To type a number, press a number key.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Make a call when the device is locked
To perform this task, you must turn on dialing from the Lock screen.
1.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
Related topics
Turn on dialing from the Lock screen, 0
14
RIM Confidential and Proprietary Information - Approved Third Parties
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call.
For more information about using the headset, see the documentation that came with your headset.
Emergency calls
About emergency calls
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your
BlackBerry® device is designed to allow emergency calls even when your device is locked or, on some wireless networks, when the SIM card is
not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to
the wireless network automatically.
You can only make emergency calls by typing official emergency access numbers (for example, 911 or 112).
Note: You should not rely on any wireless device for essential communications, include medical emergencies. Emergency numbers may vary
by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.
Make an emergency call
Perform one of the following actions:
• If your keyboard or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key.
•
Volume
Adjust the volume
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
15
RIM Confidential and Proprietary Information - Approved Third Parties
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
Voice mail
Check your voice mail
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone application, press the Menu key.
2. Click Call Voice Mail.
Change the voice mail access number
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.
Speed dial
Set up speed dial for a contact
1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
To make a call using speed dial, in the phone application, on the Home screen, in a message, or in a message list, hold the key that you assigned
to the contact.
Change the contact assigned to a speed dial key
1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
16
RIM Confidential and Proprietary Information - Approved Third Parties
3. Highlight a contact or phone number.
4. Press the Menu key.
5. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. Move your finger on the trackpad to move the contact to the new speed
dial key. Click the trackpad.
• To delete the contact from the speed dial list, click Delete.
Voice dialing
Conference calls
About conference calls
You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with
a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings
allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is
supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference
call bridge number, you can create a conference call by calling other contacts and joining the calls together.
Make a conference call
If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.
1. During a call, press the Menu key.
2. Click Add Participant.
3. Type a phone number or highlight a contact.
4. Press the Send key.
5. During the second call, press the Send key to join your first contact to the conference call.
6. To join another contact to the call, repeat steps 1 to 5.
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Type X and the access code.
17
RIM Confidential and Proprietary Information - Approved Third Parties
Call logs
About call logs
Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add
notes to your call logs. You can view call logs in the phone application or, depending on how you set your call logging options, you can view
call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen.
Your BlackBerry® device stores call logs for 30 days.
View call logs in a message list
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Logging.
4. Select an option for a call log type.
To hide call logs in a message list, select the None option.
Add notes to a call log
1.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Add Notes.
6. Type call notes.
7. Press the Menu key.
8. Click Save.
Change call log notes
1.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. Change the call notes.
7. Press the Menu key.
8. Click Save.
18
RIM Confidential and Proprietary Information - Approved Third Parties
Send a call log
1.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Forward.
Delete call log notes
1.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. Press the Menu key.
7. Click Clear Field.
8. Press the Menu key.
9. Click Save.
Call waiting
Call forwarding
Add a call forwarding phone number
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click New Number.
6. Type a phone number.
7. Press the Enter key.
8. Press the Menu key.
9. Click Close.
19
RIM Confidential and Proprietary Information - Approved Third Parties
Change a call forwarding phone number
You can only change call forwarding phone numbers that you have added.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click Edit Numbers.
6. Highlight a phone number.
7. Press the Menu key.
8. Click Edit.
9. Change the phone number.
10. Press the Enter key.
Delete a call forwarding phone number
You can only delete call forwarding phone numbers that you have added.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click Edit Numbers.
6. Click a phone number.
7. Click Delete.
Call blocking
Block calls
• Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not
be supported.
• To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Barring.
4. Highlight a call blocking option.
5. Press the Menu key.
6. Click Enable.
7. Type your call blocking password.
20
RIM Confidential and Proprietary Information - Approved Third Parties
To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable.
Fixed dialing
Smart dialing
Set the default country code and area code
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Smart Dialing.
4. Set the Country Code and Area Code fields.
5. In the National Number Length field, set the default length for phone numbers in your country.
6. Press the Menu key.
7. Click Save.
Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country
code or the National Direct Dialing prefix.
Set options for dialing extensions
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Smart Dialing.
4. In the Number field, type the main phone number for an organization.
5. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.
6. In the Extension Length field, set the default length for extensions.
7. Press the Menu key.
8. Click Save.
21
RIM Confidential and Proprietary Information - Approved Third Parties
TTY support
About TTY support
When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make
calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY
device.
Prerequisites: TTY support
• Depending on your wireless service provider, this feature might not be supported.
• Verify that your TTY device operates at 45.45 bits per second.
• Verify that you have inserted the TTY device connector into the headset jack on your BlackBerry® device.
Turn on TTY support
Depending on your wireless service provider, this feature might not be supported.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click TTY.
4. Change the TTY Mode field to Yes.
5. Press the Menu key.
6. Click Save.
A TTY indicator appears in the device status section of the screen.
To turn off TTY support, change the TTY Mode field to No.
Multiple phone numbers
Switch the active phone number
You can make calls using another phone number that is associated with your BlackBerry® device by switching the active phone number.
1. In the phone application, click your phone number at the top of the screen.
2. Click the phone number that you want to set as the active phone number.
22
RIM Confidential and Proprietary Information - Approved Third Parties
Phone options
Sort phone numbers or contacts on the Phone screen
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.
• To sort contacts alphabetically by contact name, change the Phone List View field to Name.
• To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent.
5. Press the Menu key.
6. Click Save.
To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log.
Hide or display your phone number when you make calls
The wireless network can override the option that you choose.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• To request that your phone number is hidden, change the Restrict My Identity field to Always.
• To request that your phone number is displayed, change the Restrict My Identity field to Never.
• To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to Network
Determined.
5. Press the Menu key.
6. Click Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. In an application, press the Menu key.
2. Click Options.
3. If necessary, click General Options.
4. Change the Confirm Delete field to No.
5. Press the Menu key.
6. Click Save.
23
RIM Confidential and Proprietary Information - Approved Third Parties
Stop ending calls when you insert your device in the holster
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Auto End Calls field to Never.
5. Press the Menu key.
6. Click Save.
Answer calls automatically when you remove your device from the holster
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Auto Answer Calls field to Out Of Holster.
5. Press the Menu key.
6. Click Save.
Reset a call timer
1. In the phone application, press the Menu key.
2. Click Status.
3. Click Last Call or Total Calls.
4. Click Clear Timer.
5. Press the Menu key.
6. Click Save.
Phone troubleshooting
I cannot make or receive calls
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list
or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including
the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number
is set as your active phone number.
24
RIM Confidential and Proprietary Information - Approved Third Parties
Related topics
Fixed dialing, 21
Call blocking, 20
Call forwarding, 19
Switch the active phone number, 22
I cannot check my voice mail
Try performing the following actions:
• If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using
a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate
phone number.
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service
provider or administrator.
25
RIM Confidential and Proprietary Information - Approved Third Parties
Messages
Message basics
Composing messages
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. In a message, calendar entry, task, or memo, press the Menu key.
2. Click Check Spelling.
3. Perform any of the following actions:
• To accept the suggested spelling, click a word in the list that appears.
• To ignore the suggested spelling, press the Escape key.
• To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.
• To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.
• To stop checking spelling, press the Menu key. Click Cancel Spell Check.
Save a draft of a message
1. When composing a message, press the Menu key.
2. Click Save Draft.
Set the importance level for a message
You can set the importance level for an email message, PIN message, or MMS message.
1. When composing a message, press the Menu key.
2. Click Options.
3. Set the Importance field.
4. Press the Menu key.
5. Click Save.
Blind carbon copy a contact
You can blind carbon copy a contact in an email message, a PIN message, or an MMS message.
1. When composing a message, press the Menu key.
2. Click Add Bcc.
Attach a contact to a message
You can attach a contact to an email message, a PIN message, or an MMS message.
1. When composing a message, press the Menu key.
26
RIM Confidential and Proprietary Information - Approved Third Parties
2. Click Attach Address or Attach Contact .
3. Click a contact.
Add a signature
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service
Online Help for more information.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. If necessary, change the Message Services field.
5. Set the Use Auto Signature field to Yes.
6. In the text box that appears, type a signature.
7. Press the Menu key.
8. Click Save.
Your signature is added to email messages after you send them.
Delete the disclaimer from an email message
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry
Enterprise Server might add a disclaimer to email messages after you send them.
1. When composing an email message, press the Menu key.
2. Click Remove Disclaimer.
To add the disclaimer again, press the Menu key. Click Add Disclaimer.
Create a link for a PIN
You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message.
When typing text, type pin: and the PIN.
Sending messages
Send an email message
1.
In a message list, press the
2. Click Compose Email.
3. In the To field, perform one of the following actions:
• Type an email address.
• Type a contact name.
• Type part of a contact name. Click a contact.
key.
27
RIM Confidential and Proprietary Information - Approved Third Parties
4. Type a message.
5.
Press the key.
6. Click Send.
Related topics
Search for contacts in your organization's address book, 114
Mailing lists, 116
Send a PIN message
1. In a message list, press the Menu key.
2. Click Compose PIN.
3. In the To field, perform one of the following actions:
• Type a PIN. Click the trackpad.
• Type a contact name. Click the trackpad.
• Type part of a contact name. Click a contact.
4. Type a message.
5. Press the Menu key.
6. Click Send.
Related topics
Mailing lists, 116
Send an SMS text message
You can send an SMS text message to up to ten recipients.
1.
In a message list, press the key.
2. Click Compose SMS.
3. In the To field, perform one of the following actions:
• Type an SMS phone number (include the country code and area code).
• Type a contact name.
• Type part of a contact name. Click a contact.
4. Type a message.
5.
Press the key.
6. Click Send.
Related topics
Mailing lists, 116
Send an MMS message
Depending on your wireless service plan, this feature might not be supported.
1.
In a message list, press the key.
2. Click Compose MMS.
3. Perform one of the following actions:
28
RIM Confidential and Proprietary Information - Approved Third Parties
• If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number.
Click the trackpad.
• If the contact is in your contact list, click a contact. Click an email address or MMS phone number.
4. Type a message.
5.
Press the key.
6. Click Send.
Related topics
Mailing lists, 116
View the size of an MMS message before sending it, 45
Reply to a message
1. In a message, press the Menu key.
2. Click Reply or Reply to All.
Forward a message
You cannot forward MMS messages that contain content that is copyright protected.
1. In a message, press the Menu key.
2. Perform one of the following actions:
• Click Forward.
• Click Forward As. Click a message type.
Resend a message
You cannot change an SMS text message or MMS message before you resend it.
1. In a sent message, press the Menu key.
2. Perform one of the following actions:
• To change the message, click Edit. Change the message. Press the Menu key. Click Send.
• To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Press the
Menu key. Click Send.
• To resend the message without changing it, click Resend.
Stop a message from sending
You can stop a message from sending only if a clock icon appears beside the message.
1. In a message list, highlight the message.
2. Press the Menu key.
3. Click Delete.
29
RIM Confidential and Proprietary Information - Approved Third Parties
Managing messages
Open a message
If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a
specific email address.
In a message list, click a message.
If you open an MMS message and the content does not appear, press the Menu key. Click Retrieve.
Save a message
1. In a message, press the Menu key.
2. Click Save.
Search for text in a message, in an attachment, or on a web page
To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view.
1. In a message, in an attachment, or on a web page, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
Mark a message as opened or unopened
In a message list, perform one of the following actions:
• Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.
• Highlight a date field. Press the Menu key. Click Mark Prior Opened. Click Mark Opened.
View an address instead of a display name
1. In a message, click a contact.
2. Click Show Address.
To view the display name again, click a contact. Click Show Name.
View messages in a specific folder
You can view email messages and MMS messages in a specific folder.
1. In a message list, press the Menu key.
2. Click View Folder.
3. Click a folder.
30
RIM Confidential and Proprietary Information - Approved Third Parties
Delete a message
1. In a message, press the Menu key.
2. Click Delete.
Delete multiple messages
In a message list, perform one of the following actions:
• To delete a range of messages, highlight a message. Hold the Shift key. Move your finger up or down on the trackpad. Release the Shift
key. Press the Menu key. Click Delete Messages.
• To delete all message prior to a certain date, highlight a date field. Press the Menu key. Click Delete Prior. Click Delete.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during
email reconciliation.
Email messages
Email message basics
Send an email message
1.
In a message list, press the
2. Click Compose Email.
3. In the To field, perform one of the following actions:
• Type an email address.
• Type a contact name.
• Type part of a contact name. Click a contact.
4. Type a message.
5.
Press the key.
6. Click Send.
Related topics
Search for contacts in your organization's address book, 114
Mailing lists, 116
key.
Delete the original text from a reply message
1. When replying to a message, press the Menu key.
2. Click Delete Original Text.
31
RIM Confidential and Proprietary Information - Approved Third Parties
File an email message
1. In a message list, highlight an email message.
2. Press the Menu key.
3. Click File.
4. Highlight a message folder.
5. Press the Menu key.
6. Click File.
Related topics
Reconcile email messages over the wireless network, 163
Add, change, or delete an email message folder
You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on,
your BlackBerry® device receives changes that you make to the email message folders on your computer over the wireless network.
If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the
BlackBerry® Desktop Manager. For more information about email reconciliation, see the BlackBerry Desktop Software Online Help.
Forward messages from a specific email message folder to your device
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. If necessary, change the Message Services field.
5. Press the Menu key.
6. Click Folder Redirection.
7. Select the check box beside an email message folder.
8. Press the Menu key.
9. Click Save.
Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email
application on your computer, appear on your device.
Related topics
Stop storing messages sent from your computer on your device, 33
Add, change, or delete an email message folder, 32
Stop storing messages sent from your device on your computer
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
32
RIM Confidential and Proprietary Information - Approved Third Parties
4. If necessary, change the Message Services field.
5. Change the Save Copy In Sent Folder field to No.
6. Press the Menu key.
7. Click Save.
Stop storing messages sent from your computer on your device
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. If necessary, change the Message Services field.
5. Press the Menu key.
6. Click Folder Redirection.
7. Clear the check box beside the Sent Items folder.
8. Press the Menu key.
9. Click Save.
Email message filters
About email message filters
You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email
application on your computer.
Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create
multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that
filter higher in the list.
Create an email message filter
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service
Online Help for more information.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Filters.
4. Press the Menu key.
5. Click New.
6. Type a name for the email message filter.
7. Set the email message filter options.
8. Press the Menu key.
9. Click Save.
33
RIM Confidential and Proprietary Information - Approved Third Parties
Create an email message filter based on a contact or subject
1. In a message list, highlight an email message.
2. Press the Menu key.
3. Click Filter Sender or Filter Subject.
4. Type a name for the email message filter.
5. Set the email message filter options.
6. Press the Menu key.
7. Click Save.
Options for email message filters
From:
Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages.
Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts
or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the
contact or email address.
Sent To:
Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages.
Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts
or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the
contact or email address.
Sent directly to me:
Set whether the email message filter applies to email messages that include your email address in the To field.
CC to me:
Set whether the email message filter applies to email messages that include your email address in the CC field.
BCC to me:
Set whether the email message filter applies to email messages that include your email address in the BCC field.
Importance:
Set the importance level of email messages that the email message filter applies to.
Sensitivity:
Set the sensitivity level of email messages that the email message filter applies to.
Action:
Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are
forwarded, specify whether they are forwarded with high importance or with the email message header only.
34
RIM Confidential and Proprietary Information - Approved Third Parties
Turn on an email message filter
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Filters.
4. Select the check box beside an email message filter.
5. Press the Menu key.
6. Click Save.
Change an email message filter
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Filters.
4. Highlight an email message filter.
5. Press the Menu key.
6. Click Edit.
7. Change the options for the email message filter.
8. Press the Menu key.
9. Click Save.
Prioritize email message filters
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Filters.
4. Highlight an email message filter.
5. Press the Menu key.
6. Click Move.
7. Move your finger on the trackpad to the new location.
8. Click the trackpad.
Delete an email message filter
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Filters.
4. Highlight an email message filter.
5. Press the Menu key.
6. Click Delete.
35
RIM Confidential and Proprietary Information - Approved Third Parties
Email message options
Check spelling automatically before sending email messages
1. In the device options, click Spell Check.
2. Select the Spell Check Email Before Sending option.
3. Press the Menu key.
4. Click Save.
Set an out-of-office reply
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. If necessary, change the Message Services field.
5. Change the Use Out Of Office Reply field to Yes.
6. In the text box that appears, type a reply.
7. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.
8. Press the Menu key.
9. Click Save.
To turn off the out-of-office reply, change the Use Out Of Office Reply field to No.
Request delivery or read confirmation for email messages
Depending on your wireless service provider, this feature might not be supported.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service.
5. Perform any of the following actions:
• To send read notification when a sender requests it, change the Send Read Receipts field.
• To request delivery or read notification when you send email messages, change the Confirm Delivery and Confirm Read fields.
6. Press the Menu key.
7. Click Save.
View email messages in plain text format
1. In a message list, press the Menu key.
2. Click Options.
36
RIM Confidential and Proprietary Information - Approved Third Parties
3. Click Email Settings.
4. If necessary, change the Message Services field.
5. Change the Enable HTML Email field to No.
6. Press the Menu key.
7. Click Save.
Stop loading pictures in HTML email messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. If necessary, change the Message Services field.
5. Change the Download Images Automatically field to No.
6. Press the Menu key.
7. Click Save.
To view pictures in an HTML email message, press the Menu key. Click Get Images.
Hide filed email messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Hide Filed Messages field to Yes.
5. Press the Menu key.
6. Click Save.
Receive only the first section of long email messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Auto More field to No.
5. Press the Menu key.
6. Click Save.
To download more of an email message, press the Menu key. Click More or More All.
Change the email address that you use to send messages or meeting invitations
1. In the device options, click Advanced Options.
2. Click Default Services.
3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.
4. Press the Menu key.
5. Click Save.
37
RIM Confidential and Proprietary Information - Approved Third Parties
Stop forwarding email messages to your device
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. If necessary, change the Message Services field.
5. Change the Send Email to Handheld field to No.
6. Press the Menu key.
7. Click Save.
To forward email messages to your device again, change the Send Email to Handheld field to Yes.
PIN messages
About PIN messages
A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry
device or a BlackBerry enabled device and you know their PIN, you can send them PIN messages. PIN messages are not routed through your
email account.
When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message.
Find your PIN
In the device options, click Status.
Send a PIN message
1. In a message list, press the Menu key.
2. Click Compose PIN.
3. In the To field, perform one of the following actions:
• Type a PIN. Click the trackpad.
• Type a contact name. Click the trackpad.
• Type part of a contact name. Click a contact.
4. Type a message.
5. Press the Menu key.
6. Click Send.
38
RIM Confidential and Proprietary Information - Approved Third Parties
Related topics
Mailing lists, 116
Set a high importance level for received PIN messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Make PIN Messages Level 1 field to Yes.
5. Press the Menu key.
6. Click Save.
SMS text messages
SMS text message basics
About SMS text messages
With an SMS phone number, you can send and receive SMS text messages. An SMS phone number is a phone number that your wireless service
provider sets up for SMS text messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends
SMS text messages using the first phone number that appears in the drop-down list at the top of the Phone screen in the phone application.
You can send SMS text messages to contacts who have SMS phone numbers. You can also forward SMS text messages as PIN or email messages.
Find your SMS phone number
In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry®
device for SMS text messaging, this number is also your SMS phone number.
If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of
the screen is your SMS phone number.
Send an SMS text message
You can send an SMS text message to up to ten recipients.
1.
In a message list, press the
2. Click Compose SMS.
3. In the To field, perform one of the following actions:
• Type an SMS phone number (include the country code and area code).
• Type a contact name.
• Type part of a contact name. Click a contact.
4. Type a message.
key.
39
RIM Confidential and Proprietary Information - Approved Third Parties
5.
Press the key.
6. Click Send.
Related topics
Mailing lists, 116
Add a contact to an SMS text message
You can send an SMS text message to up to ten recipients.
1. When composing an SMS text message, press the Menu key.
2. Click Add Recipient.
3. Click a contact.
Delete the history from an SMS text message
1. When replying to an SMS text message, press the Menu key.
2. Click Remove History.
Options for SMS text messages
Turn off AutoText for SMS text messages
1. In the device options, click SMS.
2. Set the Disable AutoText field to Yes.
3. Press the Menu key.
4. Click Save.
View more of the history in SMS text messages
1. In the device options, click SMS.
2. Set the Number of Previous Items field.
3. Press the Menu key.
4. Click Save.
Store SMS text messages on your SIM card
Depending on your wireless service provider and wireless network, this feature might not be supported. If you set your SIM card to store SMS
text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list.
1. In the device options, click SMS.
2. Set the Leave Messages On SIM Card field to Yes.
3. Press the Menu key.
4. Click Save.
To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS text
messages on your SIM card are deleted after the device imports them to a message list.
40
RIM Confidential and Proprietary Information - Approved Third Parties
Request delivery notification for all SMS text messages
Depending on your wireless service provider, this option might not appear.
1. In the device options, click SMS.
2. Set the Delivery Reports field to On.
3. Press the Menu key.
4. Click Save.
Set how long your service center attempts to send SMS text messages
If you send an SMS text message and it cannot be delivered immediately, your service center tries to send the SMS text message for the amount
of time set in the Validity Period field. Depending on your wireless service provider, this option might not appear.
1. In the device options, click SMS.
2. Set the Validity Period field.
3. Press the Menu key.
4. Click Save.
Set a wireless network type for sending SMS text messages
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. In the device options, click SMS.
2. Perform one of the following actions:
• To use only one network type to send SMS text messages, set the Network to Send Over field to Circuit Switched or Packet
Switched.
• To use either network type to send SMS text messages, which might be beneficial when roaming, set the Network to Send Over field
to Circuit Switched Preferred or Packet Switched Preferred.
3. Press the Menu key.
4. Click Save.
Cell broadcasting
About cell broadcasting
Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices
in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing
to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages.
For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports.
Turn on cell broadcasting
• Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not
be supported.
41
RIM Confidential and Proprietary Information - Approved Third Parties
• To perform this task, your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for
a cell broadcast channel.
1. In the device options, click Advanced Options.
2. Click Cell Broadcast Settings.
3. Change the Cell Broadcasting Service field to On.
4. Perform one of the following actions:
• If a cell broadcast channel appears on the screen, select the check box beside the channel.
• If a cell broadcast channel does not appear on the screen, highlight the Empty field. Press the Menu key. Click Add Channel. Type
the channel ID and a nickname. Click OK.
5. Select the check box beside a language.
6. Press the Menu key.
7. Click Save.
To turn off cell broadcasting, change the Cell Broadcasting Service field to Off. Before you turn off cell broadcasting, verify that your wireless
service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.
Stop receiving messages from a cell broadcast channel
Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your
location.
1. In the device options, click Advanced Options.
2. Click Cell Broadcast Settings.
3. Highlight a cell broadcast channel.
4. Press the Menu key.
5. Perform one of the following actions:
• To stop receiving messages from the cell broadcast channel, click Disable.
• To delete the cell broadcast channel, click Delete Channel.
Rename a cell broadcast channel
1. In the device options, click Advanced Options.
2. Click Cell Broadcast Settings.
3. Highlight a cell broadcast channel.
4. Press the Menu key.
5. Click Set Nickname.
6. Type a name for the cell broadcast channel.
7. Click OK.
42
RIM Confidential and Proprietary Information - Approved Third Parties
MMS messages
MMS message basics
About MMS messages
With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf
(vCard®), .ics (iCalendar), .avi, .mpg, or .mov files. An MMS phone number is a phone number that your wireless service provider sets up for
MMS messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends MMS messages using
the first phone number that appears in the drop-down list at the top of the Phone screen in the phone application.
Find your MMS phone number
In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry®
device for MMS messaging, this number is also your MMS phone number.
If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of
the screen is your MMS phone number.
Send an MMS message
Depending on your wireless service plan, this feature might not be supported.
1.
In a message list, press the
2. Click Compose MMS.
3. Perform one of the following actions:
• If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number.
Click the trackpad.
• If the contact is in your contact list, click a contact. Click an email address or MMS phone number.
4. Type a message.
5.
Press the key.
6. Click Send.
Related topics
Mailing lists, 116
View the size of an MMS message before sending it, 45
key.
Create a slide show in an MMS message
1. When composing an MMS message, press the Menu key.
2. Click one of the following menu items:
• Attach Picture
• Attach Audio
43
RIM Confidential and Proprietary Information - Approved Third Parties
3. Click a media file.
4. To add another media file, repeat steps 1 to 3.
5. To customize the slide show, perform any of the following actions:
• To add text to a slide, highlight the empty field below the attachment. Type text.
• To change how long a slide appears, change the Slide Duration field.
• To move an item on a slide, click the item. Click Move Field. Move your finger on the trackpad to the new location. Click the trackpad.
Related topics
Attach a media file to an MMS message, 44
MMS message attachments
Attach a media file to an MMS message
1. When composing an MMS message, press the Menu key.
2. Click one of the following menu items:
• Attach Picture
• Attach Audio
3. Click a media file.
Attach a contact or appointment to an MMS message
1. When composing an MMS message, press the Menu key.
2. Perform one of the following actions:
• To attach a contact, click Attach Contact. Highlight a contact.
• To attach an appointment, click Attach Appointment. Highlight an appointment.
3. Press the Menu key.
4. Click Continue.
Add an appointment to your calendar from an MMS message
1. In an MMS message, highlight an iCalendar attachment.
2. Press the Menu key.
3. Click View Appointment.
4. Press the Menu key.
5. Click Add To Calendar.
Add a contact to your contact list from an MMS message
1. In an MMS message, highlight a vCard® attachment.
2. Press the Menu key.
3. Click View Attachment.
4. Press the Menu key.
5. Click Add to Contacts.
44
RIM Confidential and Proprietary Information - Approved Third Parties
Save a media file from an MMS message
1. In an MMS message, press the Menu key.
2. Click one of the following menu items:
• Save Image
• Save Ringtone
MMS message options
Request delivery or read notification for an MMS message
1. When composing an MMS message, press the Menu key.
2. Click Options.
3. Perform any of the following actions:
• To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes.
• To receive notification when the recipient opens the message, set the Confirm Read field to Yes.
4. Press the Menu key.
5. Click Save.
Request delivery notification or read notification for all MMS messages
1. In the device options, click MMS.
2. In the Notifications section, perform any of the following actions:
• To receive notification when MMS messages are delivered to recipients, select the Confirm Delivery check box.
• To receive notification when recipients open MMS messages, select the Confirm Read check box.
3. Press the Menu key.
4. Click Save.
View the size of an MMS message before sending it
1. In an MMS message, press the Menu key.
2. Click Options.
The Estimated Size field displays the size of the MMS message.
Stop receiving MMS messages when roaming
1. In the device options, click MMS.
2. Set the Multimedia Reception and Automatic Retrieval fields to Home Only.
3. Press the Menu key.
4. Click Save.
45
RIM Confidential and Proprietary Information - Approved Third Parties
Block MMS messages
1. In the device options, click MMS.
2. In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box.
3. Press the Menu key.
4. Click Save.
Message list options
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. In an application, press the Menu key.
2. Click Options.
3. If necessary, click General Options.
4. Change the Confirm Delete field to No.
5. Press the Menu key.
6. Click Save.
Turn off the prompt that appears when you mark messages as opened
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Confirm Mark Prior Opened field to No.
5. Press the Menu key.
6. Click Save.
Set how long your device stores messages
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Set the Keep Messages field.
6. Press the Menu key.
7. Click Save.
46
RIM Confidential and Proprietary Information - Approved Third Parties
Use color to differentiate work messages from other messages
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server.
1. In the device options, click Security Options.
2. Click General Settings.
3. In the Message Outline Colours section, perform any of the following actions:
• To set an outline color for email messages that are sent to your device through a BlackBerry Enterprise Server, change the Enterprise
Messages field.
• To set an outline color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other
Messages field.
4. Press the Menu key.
5. Click Save.
Note: PIN messages might use the outline color that you have set for work email messages. For more information, contact your administrator.
Change how a message list displays messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform any of the following actions:
• To view more of the subject line, change the Display Message Header On field to 2 lines.
• To change the order of the subject line and sender, change the Display Order field.
• To change how messages are separated, change the Separators field.
5. Press the Menu key.
6. Click Save.
Open a new message automatically when you remove your device from your holster
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Auto Open Newest Message After Removing Device From Holster field.
5. Press the Menu key.
6. Click Save.
47
RIM Confidential and Proprietary Information - Approved Third Parties
About multiple message lists
Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example,
you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device
with more than one email account, multiple message lists might appear on your device. In a message list for a specific email account, you can
open and manage email messages for that email account, and you can send messages using the email address for the email account. For more
information about associating your device with more than one email account, see the BlackBerry Internet Service Online Help.
Depending on your theme, a separate message list might appear for SMS text messages and MMS messages.
Use one message list or multiple message lists
By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages.
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• To use one message list for all messages, set the SMS and Email Inboxes field to Combined.
• To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate.
5. Press the Menu key.
6. Click Save.
Hide the new or unopened message indicator
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• To hide the new message indicator, change the Display New Message Indicator field to No.
• To hide the unopened message indicator, change the Display Message Count field to None.
5. Press the Menu key.
6. Click Save.
Hide sent messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Hide Sent Messages field to Yes.
5. Press the Menu key.
6. Click Save.
48
RIM Confidential and Proprietary Information - Approved Third Parties
View call logs in a message list
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Logging.
4. Select an option for a call log type.
To hide call logs in a message list, select the None option.
Block incoming messages
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN
messages from contacts in your organization. For more information, contact your administrator.
1. In the device options, click Security Options.
2. Click Firewall.
3. Select the check box beside one or more message types.
4. Press the Menu key.
5. Click Save.
Note: Even though you do not receive blocked messages on your device, blocked messages might contribute to data usage in your wireless
service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message
forwarding or using email message filters.
Allow messages from contacts in your contact list or allowed sender list
1. In the device options, click Security Options.
2. Click Firewall.
3. Select the Contacts check box or the Specific address check box.
4. Press the Menu key.
5. Click Save.
Add a contact to your allowed sender list
To perform this task, you must set the security firewall to allow messages from specific addresses. This setting allows you to receive messages
from contacts in your allowed sender list.
1. In the device options, click Security Options.
2. Click Firewall.
3. Press the Menu key.
4. Click Configure Exceptions.
5. Press the Menu key.
6. Click one of the following menu items:
• Add Email Address
49
RIM Confidential and Proprietary Information - Approved Third Parties
• Add Phone Number
• Add PIN
7. Type the contact information.
8. Press the Enter key.
9. Press the Menu key.
10. Click Save.
Reset a blocked message counter
1. In the device options, click Security Options.
2. Click Firewall.
3. Highlight a message type.
4. Press the Menu key.
5. Click Reset Count or Reset All Counts.
Message shortcuts
In a message
In a message list
• To open a highlighted message, press the Enter key.
• To view all your messages, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
S/MIME-protected messages
S/MIME-protected message basics
About signing and encrypting messages
You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your
BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When
you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message
has not been changed.
Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the
message. Recipients use their private key to decrypt the message.
50
RIM Confidential and Proprietary Information - Approved Third Parties
To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email
address in your contact list to locate a PGP® key or certificate for the contact.
Sign or encrypt a message
You can sign or encrypt email messages and PIN messages.
1. When composing a message, change the Encoding field.
2. If necessary, change the Classification field.
Encrypt a message with a pass phrase
Your BlackBerry® device can encrypt email messages and PIN messages using a pass phrase shared between the sender and recipient.
1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt.
2. Press the Menu key.
3. Click Options.
4. Set the Use Password-Based Encryption field to Yes.
5. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers.
6. If you are signing the message, in the Signing Options section, select a certificate.
7. Press the Menu key.
8. Click Save.
9. Type your message.
10. Press the Menu key.
11. Click Send.
12. Type a pass phrase to encrypt the message.
13. Confirm the pass phrase.
14. Click OK.
Using a secure method, let the recipient know what the pass phrase is.
Attach a certificate to a message
You can attach a certificate to email messages and PIN messages.
1. When composing a message, press the Menu key.
2. Click Attach Certificates.
3. Highlight a certificate.
4. Press the Menu key.
5. Click Continue.
Download the certificate used to sign or encrypt a message
If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the
certificate.
1. In a message, highlight the encryption indicator or a digital signature indicator.
2. Press the Menu key.
3. Click Fetch Sender’s Certificate.
51
RIM Confidential and Proprietary Information - Approved Third Parties
Add a certificate from a message
1. In a message, highlight a digital signature indicator.
2. Press the Menu key.
3. Click Import Sender’s certificate.
Add a certificate from an attachment
1. In a message, click the certificate attachment.
2. Click Retrieve Certificate Attachment.
3. Click the certificate.
4. Click Import Certificate.
Attachment indicators in S/MIME-protected messages
:
The message includes a certificate attachment.
:
The message includes multiple certificate attachments.
:
The message includes a certificate server attachment.
Add connection information for a certificate server from a message
1. In a message, highlight the certificate server indicator.
2. Press the Menu key.
3. Click Import Server.
View the certificate used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the Menu key.
3. Click Display Sender's Certificate or Display Encryption Certificate.
View encryption information for a weakly encrypted message
1. In a weakly encrypted message, highlight the encryption status indicator.
2. Press the Menu key.
3. Click Encryption Details.
52
RIM Confidential and Proprietary Information - Approved Third Parties
S/MIME-protected message status
Digital signature indicators for S/MIME protected messages
:
Your BlackBerry® device verified the digital signature.
:
Your device cannot verify the digital signature.
:
Your device requires more data to verify the digital signature.
:
Your device trusts the certificate chain.
:
The sender’s email address does not match the email address of the certificate subject, or the sender’s certificate is revoked, is not trusted,
cannot be verified, or is not on your device.
:
The certificate is weak, the certificate status is not current, or your device requires more data to verify the trust status of the certificate.
:
The sender’s certificate is expired.
Encryption status indicators
Your administrator sets whether messages that you receive are considered to be strong or weak.
:
The message is strongly encrypted.
:
The message is weakly encrypted.
Check the status of a certificate or certificate chain
If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status of
the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
1. In a message, highlight a digital signature indicator.
53
RIM Confidential and Proprietary Information - Approved Third Parties
2. Press the Menu key.
3. Click Check Sender’s Certificate or Check Sender’s Cert Chain.
S/MIME-protected message options
Change your signing or encryption certificate
Your BlackBerry® device uses your encryption certificate to encrypt messages in the sent items folder and includes your encryption certificate
in messages that you send so that recipients can encrypt their reply messages.
1. In the device options, click Security Options.
2. Click S/MIME.
3. In the Signing Options section or the Encryption Options section, change the Certificate field.
4. Press the Menu key.
5. Click Save.
Change options for downloading attachments in encrypted messages
1. In the device options, click Security Options.
2. Click S/MIME.
3. Perform one of the following actions:
• To download attachments in encrypted messages automatically, change the Retrieve Encrypted Attachment Information field to
Automatically.
• To download attachments in encrypted messages manually, change the Retrieve Encrypted Attachment Information field to
Manually.
• To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Retrieve Encrypted
Attachment Information field to Never.
4. Press the Menu key.
5. Click OK.
Change the default signing and encryption option
Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not
sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your
device tries to use the signing and encryption option that was used for the last message.
1. In the device options, click Advanced Options.
2. Click Default Services.
3. Change the Default Encoding field.
4. Press the Menu key.
5. Click Save.
54
RIM Confidential and Proprietary Information - Approved Third Parties
About message classifications
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your
administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message
that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message
classifications that you can use.
If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message
and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the
classification for a sent message in the sent items folder.
Change the default message classification
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature and your administrator must turn on message classifications.
Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a
message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device
tries to use the message classification that was used for the last message.
1. In the device options, click Advanced Options.
2. Click Default Services.
3. Change the Default Classification field.
4. Press the Menu key.
5. Click Save.
Change the size of S/MIME indicators in messages
1. In the device options, click Security Options.
2. Click S/MIME.
3. Change the Message Viewer Icons field.
4. Press the Menu key.
5. Click Save.
Change the encryption algorithms for S/MIME-protected messages
If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known
to support.
1. In the device options, click Security Options.
2. Click S/MIME.
3. Select the check box beside one or more encryption algorithms.
4. Press the Menu key.
5. Click Save.
55
RIM Confidential and Proprietary Information - Approved Third Parties
Request delivery notification for signed S/MIME-protected messages
1. In the device options, click Security Options.
2. Click S/MIME.
3. Change the Request S/MIME Receipts field to Yes.
4. Press the Menu key.
5. Click Save.
Turn off the prompt that appears before an S/MIME-protected message is truncated
1. In the device options, click Security Options.
2. Click S/MIME.
3. Change the Warn about truncated messages field to No.
4. Press the Menu key.
5. Click Save.
To turn on the prompt again, change the Warn about truncated messages field to Yes.
Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use
1. In the device options, click Security Options.
2. Click S/MIME.
3. Change the Warn about problems with my certificates field to No.
4. Press the Menu key.
5. Click Save.
To turn on the prompt again, change the Warn about problems with my certificates field to Yes.
S/MIME-protected message troubleshooting
Some signing and encryption options are not available on my device
Try performing the following actions:
• Verify that the email account that you are using supports all signing and encryption options.
• If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try
using a different message classification.
I cannot open an attachment in an encrypted message
The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent
you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support
attachments in encrypted messages.
56
RIM Confidential and Proprietary Information - Approved Third Parties
You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client
working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.
PGP protected messages
PGP protected message basics
About signing and encrypting messages
You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your
BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When
you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message
has not been changed.
Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the
message. Recipients use their private key to decrypt the message.
To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email
address in your contact list to locate a PGP® key or certificate for the contact.
Sign or encrypt a message
You can sign or encrypt email messages and PIN messages.
1. When composing a message, change the Encoding field.
2. If necessary, change the Classification field.
Encrypt a PGP protected message with a pass phrase
By default, your BlackBerry® device uses your PGP® key to encrypt messages.
1. When composing a message, change the Encoding field to one that uses encryption.
2. Press the Menu key.
3. Click Options.
4. Change the Use Conventional Encryption field to Yes.
5. Press the Menu key.
6. Click Save.
Using a secure method, let the recipient know what the pass phrase is.
Attach a PGP key to a message
You can attach a PGP® key to email messages and PIN messages.
1. When composing a message, press the Menu key.
2. Click Attach PGP Keys.
57
RIM Confidential and Proprietary Information - Approved Third Parties
3. Highlight a PGP key.
4. Press the Menu key.
5. Click Continue.
Download the PGP key used to sign or encrypt a message
If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the
PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the
sender’s PGP key from the PGP Universal Server automatically.
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the Menu key.
3. Click Fetch Sender’s PGP key.
Add a PGP key from a message
If you use the PGP® Universal Server, you might not be able to add PGP keys from messages.
1. In a message, highlight a digital signature indicator.
2. Press the Menu key.
3. Click Import PGP Key.
Add a PGP key from an attachment
If you use the PGP® Universal Server, you might not be able to add PGP keys from attachments.
1. In a message, click the PGP key attachment.
2. Click Retrieve PGP Attachment.
3. Click the PGP key.
4. Click Import PGP Key.
Attachment indicators in PGP protected messages
:
The message includes a PGP® key attachment.
:
The message includes multiple PGP key attachments.
:
The message includes a certificate server attachment.
Add connection information for a certificate server from a message
1. In a message, highlight the certificate server indicator.
2. Press the Menu key.
3. Click Import Server.
58
RIM Confidential and Proprietary Information - Approved Third Parties
View the PGP key used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the Menu key.
3. Click Display Sender's PGP Key or Display Encryption PGP key.
PGP protected message status
Encryption status indicators
Your administrator sets whether messages that you receive are considered to be strong or weak.
:
The message is strongly encrypted.
:
The message is weakly encrypted.
Digital signature indicators for PGP protected messages
:
Your BlackBerry® device verified the digital signature.
:
Your device cannot verify the digital signature.
:
Your device requires more data to verify the digital signature.
:
Your device trusts the sender’s PGP® key.
:
The sender’s email address does not match the email address in the key, or the sender’s PGP key is revoked, is not trusted, cannot be
verified, or is not on your device.
:
The key status is not current, or your device requires more data to verify the trust status of the key.
:
The sender’s PGP key is expired.
59
RIM Confidential and Proprietary Information - Approved Third Parties
PGP protected message options
Change your signing and encryption key
Your BlackBerry® device uses your PGP® key to encrypt messages in the sent items folder and includes your PGP public key in messages that
you send so that recipients can encrypt their reply messages.
1. In the device options, click Security Options.
2. Click PGP.
3. Change the Default Key field.
4. Press the Menu key.
5. Click Save.
Change options for downloading attachments in encrypted messages
1. In the device options, click Security Options.
2. Click PGP.
3. Perform one of the following actions:
• To download attachments in encrypted messages automatically, change the Retrieve Encrypted Attachment Information field to
Automatically.
• To download attachments in encrypted messages manually, change the Retrieve Encrypted Attachment Information field to
Manually.
• To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Retrieve Encrypted
Attachment Information field to Never.
4. Press the Menu key.
5. Click OK.
Change the default signing and encryption option
Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not
sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your
device tries to use the signing and encryption option that was used for the last message.
1. In the device options, click Advanced Options.
2. Click Default Services.
3. Change the Default Encoding field.
4. Press the Menu key.
5. Click Save.
About message classifications
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your
administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message
that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message
classifications that you can use.
60
RIM Confidential and Proprietary Information - Approved Third Parties
If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message
and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the
classification for a sent message in the sent items folder.
Change the default message classification
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature and your administrator must turn on message classifications.
Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a
message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device
tries to use the message classification that was used for the last message.
1. In the device options, click Advanced Options.
2. Click Default Services.
3. Change the Default Classification field.
4. Press the Menu key.
5. Click Save.
Change the size of PGP indicators in messages
1. In the device options, click Security Options.
2. Click PGP.
3. Change the Message Viewer Icons field.
4. Press the Menu key.
5. Click Save.
Change the encryption algorithms for PGP protected messages
If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known
to support.
1. In the device options, click Security Options.
2. Click PGP.
3. Select the check box beside one or more encryption algorithms.
4. Press the Menu key.
5. Click Save.
Turn off the prompt that appears before a PGP protected message is truncated
1. In the device options, click Security Options.
2. Click PGP.
3. Change the Warn about truncated messages field to No.
4. Press the Menu key.
5. Click Save.
To turn on the prompt again, change the Warn about truncated messages field to Yes.
61
RIM Confidential and Proprietary Information - Approved Third Parties
Turn off the prompt that appears when you use a PGP key that is not recommended for use
1. In the device options, click Security Options.
2. Click PGP.
3. Change the Warn about problems with my PGP keys field to No.
4. Press the Menu key.
5. Click Save.
To turn on the prompt again, change the Warn about problems with my PGP keys field to Yes.
PGP protected message troubleshooting
Some signing and encryption options are not available on my device
Try performing the following actions:
• Verify that the email account that you are using supports all signing and encryption options.
• If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try
using a different message classification.
I cannot open an attachment in an encrypted message
The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent
you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support
attachments in encrypted messages.
You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client
working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.
Message troubleshooting
I cannot send messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send messages when you return to a wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for
your contact.
• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.
62
RIM Confidential and Proprietary Information - Approved Third Parties
• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced
Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related topics
Change a contact, 114
Generate an encryption key, 218
Turn off data service, 198
Turn off the connection to the wireless network, 195
Network connection indicators, 195
Resend a message, 29
I am not receiving messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.
• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced
Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,
that you want to receive email messages from.
• If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to the WiFi network or log in to the VPN again.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn off data service, 198
Turn off the connection to the wireless network, 195
Network connection indicators, 195
Change an email message filter, 35
Forward messages from a specific email message folder to your device, 32
I cannot file email messages
Try performing the following actions:
• Verify that wireless email reconciliation is turned on.
• If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings tool
of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.
63
RIM Confidential and Proprietary Information - Approved Third Parties
Related topics
Reconcile email messages over the wireless network, 163
I cannot send SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send the messages when you return to a wireless coverage area.
• Verify that fixed dialing is turned off.
Related topics
Fixed dialing, 21
Turn off the connection to the wireless network, 195
I am not receiving SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages
when you return to a wireless coverage area.
The number of new or unopened messages is different than I expected
The number of new or unopened messages includes saved messages and filed messages.
If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email
application on your computer other than your inbox, your device files the message.
Related topics
View messages in a specific folder, 30
Some messages no longer appear on my device
If your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes
the oldest messages from a message list. Your device does not delete saved messages.
If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages
that you delete in the email application on your computer are also deleted from your device.
A message or attachment does not appear or is truncated
Try performing the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
• If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
64
RIM Confidential and Proprietary Information - Approved Third Parties
HTML email messages do not appear correctly
Try performing the following actions:
• To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your administrator.
• Wait for a short period of time. Your device receives long messages and attachments in sections.
• Try viewing your message in plain text. Press the Menu key. Click Get Plain Text.
Some email message folders appear dimmed
If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed.
Try performing the following actions:
• Wait for a few seconds. The email message folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Related topics
Reconcile email messages over the wireless network, 163
Email message filters are not working correctly
Try performing the following actions:
• Verify that your email message filters are turned on.
• Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.
Related topics
Email message filters, 33
I cannot turn on cell broadcasting
Your SIM card might not support the display languages that you have selected for cell broadcast messages.
Clear the check box beside all languages that your SIM card does not support.
I cannot attach a file to an MMS message
Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.
Try performing the following actions:
• Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).
• Verify that the file is not copyright protected.
• If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.
65
RIM Confidential and Proprietary Information - Approved Third Parties
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for
your previous device replace the message list shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.
Related topics
View a list of saved searches, 161
Some features are not available on my device
Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not
be available on your device.
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some
features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator.
66
RIM Confidential and Proprietary Information - Approved Third Parties
Attachments
Attachment basics
About attachments
You can view several attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files.
You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files.
If you save an email message that contains an attachment that you have previewed, the email message and the attachment are stored in the
device memory until you delete the email message.
You can download attachments and store them in the device memory.
To change attachments that you download, you can use third-party editing applications (such as Word to Go™, Slideshow to Go® and Sheet
to Go®) that are designed for use on BlackBerry devices.
Open an attachment
To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a
BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, press the Menu key.
2. If necessary, click Retrieve Attachment Information.
3. Click Open Attachment.
4. If necessary, on the Attachments screen, click an attachment.
5. If necessary, in the dialog box, click an option.
Download an attachment
To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a
BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. With the cursor in the body of the message, press the Menu key.
2. Click Download Attachment.
3. Click Download.
4. Highlight the folder that you want to save the attachment in.
5. Press the Menu key.
6. Click Select Folder.
67
RIM Confidential and Proprietary Information - Approved Third Parties
Stop downloading an attachment
1. In a message, highlight an attachment that you are downloading.
2. Press the Menu key.
3. Click Cancel Download.
Open a link in an attachment
Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
1. In an attachment, click a link.
2. Press the Menu key.
3. Click one of the following menu items:
• Get Link
• Retrieve
To return to the attachment, press the Escape key.
View properties for an attachment
You can view the size, author, publication date, and other attachment properties for an attachment.
1. In an attachment, press the Menu key.
2. Click Retrieve Info or View Info.
Set font options for an attachment
1. In an attachment, press the Menu key.
2. Click Options.
3. Set the font fields.
4. Press the Menu key.
5. Click Save.
Search for text in a message, in an attachment, or on a web page
To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view.
1. In a message, in an attachment, or on a web page, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
68
RIM Confidential and Proprietary Information - Approved Third Parties
Document attachments
Open a password-protected .pdf file attachment
To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a
BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. When the "Password protected document" message appears, press the Escape key.
2. Press the Menu key.
3. Click Password.
4. Type the password.
5. Press the Enter key.
6. Click Retrieve.
7. Click Yes.
View tracked changes in a document
1. In a document, press the Menu key.
2. Click Show Changes.
To hide tracked changes, press the Menu key. Click Hide Changes.
View the table of contents in a document
Depending on the document type, you might not be able to view the table of contents.
1. In a document, press the Menu key.
2. Click Table of Contents.
To move to a specific heading, click a heading. Click View.
Spreadsheet attachments
Move to a specific cell
1. In a spreadsheet, press the Menu key.
2. Click Go to Cell.
3. Type the cell co-ordinates.
4. Press the Enter key.
69
RIM Confidential and Proprietary Information - Approved Third Parties
View the content of a cell
In a spreadsheet cell, click the trackpad.
View a list of worksheets
1. In a spreadsheet, press the Menu key.
2. Click Table of Contents.
To move to a specific worksheet, click a worksheet. Click View.
Switch worksheets
1. In a spreadsheet, press the Menu key.
2. Click Next Sheet or Prev Sheet.
Change the size of a column
In a spreadsheet, perform one of the following actions:
• To change the size of a column, click the column label. Click a size.
• To view all the text in a column, click the column label. Click Fit.
• To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet.
Click a size.
• To change the column size for all spreadsheets, press the Menu key. Click Options. Set the Column Width field. Press the Menu key.
Click Save.
Set display options for a spreadsheet
1. In a spreadsheet, press the Menu key.
2. Click Options.
3. Perform any of the following actions:
• To view the gridlines in the spreadsheet, set the Show Gridlines field to Yes.
• To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes.
4. Press the Menu key.
5. Click Save.
70
RIM Confidential and Proprietary Information - Approved Third Parties
Media attachments
View a list of pages in a multi-page .tif file attachment
You can view a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file.
1. In a multi-page .tif file attachment, press the Menu key.
2. Click Table of Contents.
To move to a specific page, click a page.
Switch pages in a multi-page .tif file attachment
1. In a multi-page .tif file attachment, press the Menu key.
2. Click Next Page or Prev Page.
Presentation attachments
Switch presentation views
1. In a presentation, press the Menu key.
2. Perform one of the following actions:
• To view text only, click View Text.
• To view text and slides, click View Both.
To view the presentation in its original format, click View Slides.
Switch slides
1. In a presentation, press the Menu key.
2. Click Next Slide or Prev Slide.
Rotate a slide
1. When viewing a slide in slide view, press the Menu key.
2. Click Rotate.
71
RIM Confidential and Proprietary Information - Approved Third Parties
Zoom in to or out from a slide
1. When viewing a presentation in slide view, press the Menu key.
2. Click Zoom.
3. Slide your finger up or down on the trackpad.
To zoom back to the original slide size, press the Menu key. Click Fit to Screen.
Save a slide
1. When viewing a presentation in slide view, press the Menu key.
2. Click Save Slide.
3. Type a name for the file.
4. Click Save.
vCard contact attachments
About vCard contact attachments
vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email
message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When
you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the
attached contact.
Open a vCard contact attachment
1. In a message, highlight a vCard® contact attachment.
2. Press the Menu key.
3. Click View Attachment.
Add a contact to your contact list from a vCard contact attachment
1. In a vCard® contact attachment, press the Menu key.
2. Click Add to Contacts or Update Contact.
Attachment shortcuts
• To search for text in an attachment, press F.
72
RIM Confidential and Proprietary Information - Approved Third Parties
• To move to the last cursor position after closing and reopening an attachment, press G.
In a spreadsheet
• To move to a specific cell, press G.
• To view the content of a cell, press the Space key.
• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.
• To view hidden columns or rows, press H. To hide the columns or rows, press H.
In a presentation
• To switch presentation views, press M.
• To move to the next slide when viewing a presentation in slide view, press N.
• To move to the previous slide when viewing a presentation in slide view, press P.
• To move to the last cursor position after closing and reopening a presentation attachment that you were viewing in text view or in text
and slide view, press G.
Attachment troubleshooting
A skipped content bar appears in a document
More attachment content is available for you to download to your BlackBerry® device.
To download the content, click the skipped content bar. Click More.
A message or attachment does not appear or is truncated
Try performing the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
• If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.
To download the slide, highlight the slide. Press the Menu key. Click Retrieve.
73
RIM Confidential and Proprietary Information - Approved Third Parties
Camera and video camera
Depending on your BlackBerry® device, the camera or video camera feature might not be supported.
Take a picture
Note: The approximate number of pictures that you can save to the BlackBerry® device memory or the media card appears in the lower-left
corner of the screen. If you save pictures to the device memory, you can insert a media card into your device to save more pictures.
Related topics
View a picture, 85
Pan a picture
To perform this task, you must zoom in to the picture.
In a picture, slide your finger on the trackpad.
To close the picture, press the Escape key once in the camera or twice in the media application.
Zoom in to or out from a picture
1. In a picture, press the Menu key.
2. Click Zoom.
3. Slide your finger up or down on the trackpad.
To zoom back to the original picture size, press the Menu key. Click Fit to Screen.
To close the picture, press the Escape key once in the camera or twice in the media application.
Record a video
Depending on your BlackBerry® device, the camera or video camera feature might not be supported.
1.
2.
Note:
Related topics
Play a media file, 80
74
RIM Confidential and Proprietary Information - Approved Third Parties
Camera and video camera options
Change the picture size
The larger the picture, the more memory the picture requires.
1. In the camera, press the Menu key.
2. Click Options.
3. Change the Picture Size field.
4. Press the Menu key.
5. Click Save.
Set picture quality
You can set the fineness of detail that the camera captures in pictures. The finer the detail of a picture, the more memory the picture requires.
1. In the camera, press the Menu key.
2. Click Options.
3. Set the Picture Quality field.
4. Press the Menu key.
5. Click Save.
Change the default size of the viewfinder
You can hide the status information that appears at the bottom of the screen and view subjects using the full screen.
1. In the camera, press the Menu key.
2. Click Options.
3. Change the Viewfinder Mode field.
4. Press the Menu key.
5. Click Save.
Change the video size and format
The larger the video, the more memory the video requires.
1. In the video camera, press the Menu key.
2. Click Options.
3. Change the Video Format field.
4. Press the Menu key.
5. Click Save.
75
RIM Confidential and Proprietary Information - Approved Third Parties
Change the location for storing pictures or videos
1. In the camera or video camera, press the Menu key.
2. Click Options.
3. Perform any of the following actions:
• In the camera, change the Store Pictures and Folder fields.
• In the video camera, change the Folder field.
4. Press the Menu key.
5. Click Save.
Change options to compensate for different lighting conditions in pictures or videos
1. In the camera or video camera, press the Menu key.
2. Click Options.
3. Perform any of the following actions:
• To change the default flash mode for pictures, change the Default Flash Setting field.
• To improve the colors in pictures, in the White Balance field, click the current lighting condition.
• To turn on low-light mode for videos, change the Video Light field.
4. Press the Menu key.
5. Click Save.
Apply a color effect to pictures or videos
You can apply a sepia or black-and-white color effect to pictures that you take or videos that you record.
1. In the camera or video camera, press the Menu key.
2. Click Options.
3. Change the Color Effect field.
4. Press the Menu key.
5. Click Save.
Camera and video camera shortcuts
• To zoom in to a subject before taking a picture, press the Volume Up key.
• To zoom out from a subject before taking a picture, press the Volume Down key.
• To take a picture, press the Right Convenience key.
• To change the size of the viewfinder for a picture, press the Symbol key.
• To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.
76
RIM Confidential and Proprietary Information - Approved Third Parties
Camera and video camera troubleshooting
Try performing the following actions:
•
•
• In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or
normal pictures.
Related topics
Delete a message, 31
Delete a picture or picture folder, 88
Delete a media file, 85
The flash dims or turns off
If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level
drops below 20 percent, the flash might turn off.
Some pictures that I take are blurry
In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera
before the shutter clicks, the picture might be blurry.
77
RIM Confidential and Proprietary Information - Approved Third Parties
Media
Transferring and downloading media files
About transferring media files
You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use
Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
For more information about using the media manager tool, see the online help that is available in the Roxio® Media Manager.
Transfer a file between your device and your computer using the Roxio Media Manager
1. Connect your BlackBerry® device to your computer.
2. On your computer, open the BlackBerry® Desktop Manager.
3. Click Media.
4. In the Media Manager section, click Start.
5. Click one of the following options:
• Manage Pictures
• Manage Music
• Manage Videos
6. In the left pane, click the Folders tab.
7. Drag a file or folder from one location to another.
For more information about transferring and managing media files, see the online help that is available in the Roxio® Media Manager.
1. Connect your device to your computer.
2. On your computer, double-click My Computer.
3. In the Devices with Removable Storage section, double-click Removable Disk.
4. Drag a file from one location to another.
Save a song or video from a web page
1. In the browser, click a link for a song or video.
2. Click Save.
3. Type a name for the song or video.
4. Click Save.
78
RIM Confidential and Proprietary Information - Approved Third Parties
Receive a media file using Bluetooth technology
To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled device.
1. In the media application, click a media type.
2. Press the Menu key.
3. Click Receive Using Bluetooth.
4. Click Yes.
5. Click Save.
Send a media file
To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology.
1. In the media application, click a media type.
2. If necessary, click a category.
3. Highlight a media file.
4. Press the Menu key.
5. Click one of the following menu items:
• Send As Email
• Send As MMS
• Send Using Bluetooth
Download a ring tone
Depending on your wireless service plan, this feature might not be supported.
1. In the media application, click Ring Tones.
2. Click All Ring Tones.
3. Press the Menu key.
4. Click Download Ring Tones.
Related topics
Legal notice, 259
Download a Home screen background
Depending on your wireless service plan, this feature might not be supported.
1. In the media application, click Pictures.
2. Click a category.
3. Press the Menu key.
4. Click Download Images.
79
RIM Confidential and Proprietary Information - Approved Third Parties
Playing media files and recording voice notes
Play a media file
1. In the media application, click a media type.
2. If necessary, click a category.
3. Click a song, ring tone, video, or voice note.
Note: To view other songs or videos while playing a song or video, press the Menu key. Click Music Library or Video Library.
To stop playing a media file, click the stop icon.
Related topics
, 78
Transfer a file between your device and your computer using the Roxio Media Manager, 78
Play a song or video on a web page
1. In the browser, click a link for a song or video.
2. Click Open.
Shuffle songs
1. In the media application, click Music.
2. Perform one of the following actions:
• To shuffle all songs, click Shuffle Songs.
• To shuffle all the songs in a category, click a category. Click a song. Press the Menu key. Click Shuffle.
To stop shuffling songs, press the Menu key. Click Shuffle.
Pause a media file
When playing a song, video, or voice note, click the pause icon.
To resume playing the song, video, or voice note, click the play icon.
Fast-forward or rewind a media file
1. When playing a song, video, or voice note, click the progress bar.
2. Slide your finger to the right or left on the trackpad.
3. Click the trackpad.
80
RIM Confidential and Proprietary Information - Approved Third Parties
Play the next or previous song in a category
1. When playing a song, press the Menu key.
2. Click Next Track or Previous Track.
Search for a media file
1. In the media application, click a media type.
2. If necessary, click a category.
3. In the Find field, type part or all of a name for a song, ring tone, video, picture, or voice note.
Record a voice note
1. In the voice notes application, click the record icon.
2. Perform any of the following actions:
• To pause recording, click the pause icon. To resume recording, click the record icon.
• To stop recording, click the pause icon. Click the stop icon.
Adjust the volume
Amplify the volume
Depending on your BlackBerry® device, this feature might not be supported.
With this feature, you can amplify the volume for songs, ring tones, and videos.
1. In the media application, press the Menu key.
2. Click Options.
3. Change the Audio Boost field to On.
4. Press the Menu key.
5. Click Save.
Improve sound quality for media files
Depending on your BlackBerry® device, this feature might not be supported.
You can only improve sound quality when you use stereo headphones with your BlackBerry device.
1. In the media application, press the Menu key.
2. Click Options.
3. Change the Headset Equalizer field.
4. Press the Menu key.
5. Click Save.
81
RIM Confidential and Proprietary Information - Approved Third Parties
Keep backlighting on when you play a video
By default, the backlighting is designed to turn off after a period of time to conserve battery power.
1. In the media application, press the Menu key.
2. Click Options.
3. Change the Turn Off Auto Backlighting field to No.
4. Press the Menu key.
5. Click Save.
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call.
For more information about using the headset, see the documentation that came with your headset.
Managing media files
Playlists
About playlists
You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your
BlackBerry® device. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add a song to your
device that meets the criteria, your device adds it to the playlist automatically. An indicator appears beside automatic playlists in your list of
playlists.
Create a standard playlist
1. In the media application, click Music.
2. Click Playlists.
3. Click New Playlist.
4. Click Standard Playlist.
5. Type a name for the playlist.
6. Press the Menu key.
7. Click Add Songs.
8. Click a song.
9. To add more songs, repeat steps 6 to 8.
10. Press the Menu key.
82
RIM Confidential and Proprietary Information - Approved Third Parties
11. Click Save.
Change a standard playlist
1. In the media application, click Music.
2. Click Playlists.
3. Highlight a standard playlist.
4. Press the Menu key.
5. Click View.
6. Perform any of the following actions:
• To add a song, press the Menu key. Click Add Songs. Click a song.
• To change the order of songs, highlight a song. Press the Menu key. Click Move. Slide your finger on the trackpad to the new location.
Click the trackpad.
• To delete a song, highlight a song. Press the Menu key. Click Delete.
7. Press the Menu key.
8. Click Save.
Create an automatic playlist
1. In the media application, click Music.
2. Click Playlists.
3. Click New Playlist.
4. Click Automatic Playlist.
5. Type a name for the playlist.
6. Click the plus sign (+) beside Artists, Albums, or Genres.
7. Click an artist, album, or genre.
8. To add more criteria, repeat steps 6 and 7.
9. Press the Menu key.
10. Click Save.
To view the songs in the playlist, press the Menu key. Click View Songs.
Repeat a playlist
1. In the media application, click Music.
2. Click Playlists.
3. Click a playlist.
4. Press the Menu key.
5. Click Repeat.
To stop repeating a playlist, press the Menu key. Click Repeat.
Rename a playlist
1. In the media application, click Music.
83
RIM Confidential and Proprietary Information - Approved Third Parties
2. Click Playlists.
3. Highlight a playlist.
4. Press the Menu key.
5. Click Rename.
6. Type a name for the playlist.
7. Click Save.
Delete a playlist
1. In the media application, click Music.
2. Click Playlists.
3. Highlight a playlist.
4. Press the Menu key.
5. Click Delete.
View properties for a media file
1. In the media application, click a media type.
2. If necessary, click a category.
3. Highlight a media file.
4. Press the Menu key.
5. Click Properties.
Change the amount of memory available for media files
To optimize the performance of your BlackBerry® device, you can change the amount of memory that your device allocates for media files.
1. In the media application, press the Menu key.
2. Click Options.
3. Press the Menu key.
4. Click Save.
Rename a media file
You can only rename songs, ring tones, videos, or voice notes that you added.
1. In the media application, press the Menu key.
2. Click Explore.
3. Navigate to a folder that contains songs, ring tones, videos, or voice notes.
4. Highlight a song, ring tone, video, or voice note.
5. Press the Menu key.
6. Click Rename.
7. Type a name for the file.
8. Click Save.
84
RIM Confidential and Proprietary Information - Approved Third Parties
1. In the media application, press the Menu key.
2. Click Explore.
3. Navigate to a folder that contains media files.
4. Highlight a media file.
5. Press the Menu key.
6. Click Move.
7. Navigate to the new location.
8. Click a folder.
9. Click Move Into.
Delete a media file
You can only delete songs, ring tones, videos, or voice notes that you added.
1. In the media application, click a media type.
2. If necessary, click a category.
3. Highlight a song, ring tone, video, or voice note.
4. Press the Menu key.
5. Click Delete.
Viewing pictures
View a picture
1. In the media application, click Pictures.
2. Click a category.
3. Click a picture.
Related topics
, 78
Transfer a file between your device and your computer using the Roxio Media Manager, 78
Use a picture as the Home screen background
1. In the media application, click Pictures.
2. Click a category.
3. Highlight a picture.
4.
Press the key.
5. Click Set As Home Screen Image.
85
RIM Confidential and Proprietary Information - Approved Third Parties
To clear the picture from the Home screen, press the key. Click Reset Home Screen Image.
View pictures as a slide show
A slide show displays all pictures in a category or folder.
1. In the media application, click Pictures.
2. Click a category.
3. If necessary, click a folder.
4. Highlight a picture.
5. Press the Menu key.
6. Click View Slide Show.
To close the slide show, press the Escape key.
Change the number of seconds between slides in a slide show
1. In the media application, press the Menu key.
2. Click Options.
3. Change the Slide Show Interval field.
4. Press the Menu key.
5. Click Save.
View pictures by name
1. In the media application, click Pictures.
2. Click a category.
3. Press the Menu key.
4. Click View List.
Zoom in to or out from a picture
1. In a picture, press the Menu key.
2. Click Zoom.
3. Slide your finger up or down on the trackpad.
To zoom back to the original picture size, press the Menu key. Click Fit to Screen.
To close the picture, press the Escape key once in the camera or twice in the media application.
Pan a picture
To perform this task, you must zoom in to the picture.
In a picture, move your finger on the trackpad.
86
RIM Confidential and Proprietary Information - Approved Third Parties
To close the picture, press the Escape key once in the camera or twice in the media application.
Rotate a picture
1. In a picture, press the Menu key.
2. Click Rotate.
The picture turns 90 degrees in a clockwise direction.
Managing pictures
Save a picture
1. Open a picture attachment or highlight a picture on a web page.
2. Press the Menu key.
3. Click Save Image.
4. Click Save.
Sort pictures
1. In the media application, press the Menu key.
2. Click Options.
3. Change the Sort By field.
4. Press the Menu key.
5. Click Save.
Hide album art from picture folders
If you hide album art from picture folders, the album art still displays when you play songs.
1. In the media application, press the Menu key.
2. Click Options.
3. Click Exclude Folders.
4. Click the folders that contain album art that you want to hide.
Rename a picture or picture folder
You can only rename pictures or picture folders that you transferred to your BlackBerry® device.
1. In the media application, click Pictures.
2. Click a category.
3. Highlight a picture or picture folder.
4. Press the Menu key.
87
RIM Confidential and Proprietary Information - Approved Third Parties
5. Click Rename.
6. Type a name for the picture or picture folder.
7. Click Save.
Move a picture
You can only move pictures that you added.
1. In the media application, click Pictures.
2. Click a category.
3. Highlight a picture.
4. Press the Menu key.
5. Click Move.
6. Navigate to the new location.
7. Highlight a picture folder.
8. Press the Menu key.
9. Click Move Into.
Delete a picture or picture folder
You can only delete pictures or picture folders that you added to your BlackBerry® device.
1. In the media application, click Pictures.
2. Click a category.
3. Navigate to a picture or picture folder.
4. Highlight a picture or picture folder.
5. Press the Menu key.
6. Click Delete.
About media cards
For more information about inserting a media card into your device, see the printed documentation that came with your device.
1. In the device options, click Memory.
2. Press the Menu key.
3. Click Format.
88
RIM Confidential and Proprietary Information - Approved Third Parties
View the amount of available memory
About file encryption
If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media
card is inserted in your device. If you encrypt the files using a device password, you can access the files on your media card in any device that
you insert your media card into, as long as you know the password for the device.
1. In the device options, click Memory.
2. Perform one of the following actions:
• To encrypt files using an encryption key that your device generates, change the Encryption Mode field to Device.
• To encrypt files using a device password, change the Encryption Mode field to Security Password.
• To encrypt files using an encryption key and a device password, change the Encryption Mode field to Security Password &
Device.
3. Change the Encrypt Media Files field to Yes.
4. Press the Menu key.
5. Click Save.
Related topics
Set a device password, 213
Turn off media card support
1. In the device options, click Memory.
2. Change the Media Card Support field to Off.
3. Press the Menu key.
4. Click Save.
Change how you transfer files between your device and your computer
1. In the device options, click Memory.
2. Perform one of the following actions:
• To use mass storage mode to transfer files between your BlackBerry® device and your computer, set the USB Connection Type field
to Mass Storage. If necessary, change the Auto Enable USB Connection Type When Connected field.
• To use MTP to transfer media files between your device and your computer, set the USB Connection Type field to Media Transfer
Protocol (MTP). If necessary, change the Auto Enable USB Connection Type When Connected field.
• To receive a prompt to select mass storage mode or MTP when you connect your device to your computer, set the USB Connection
Type field to Both.
3. Press the Menu key.
89
RIM Confidential and Proprietary Information - Approved Third Parties
4. Click Save.
Turn off mass storage mode and MTP
1. In the device options, click Memory.
2. Change the Auto Enable USB Connection Type field to No.
3. Press the Menu key.
4. Click Save.
Turn off mass storage mode
1. In the device options, click Memory.
2. Change the Mass Storage Mode Support field to Off.
3. Press the Menu key.
4. Click Save.
Turn off the mass storage mode prompt
1. In the device options, click Memory.
2. Change the Auto Enable Mass Storage Mode When Connected field to Yes or No.
3. Press the Menu key.
4. Click Save.
Media shortcuts
• To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key.
• To play the next song in a category, press N.
• To play the previous song in a category, press P.
• To pan up in a picture, press 2.
• To pan down in a picture, press 8.
• To pan right in a picture, press 6.
• To pan left in a picture, press 4.
• To return to the center of a picture, press 5.
• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.
• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.
• To rotate a picture, press L.
• To fit a picture to the screen size, press 1.
90
RIM Confidential and Proprietary Information - Approved Third Parties
Media troubleshooting
I cannot play a song or video on a web page
Your BlackBerry® device might not support the size or file format of the song or video file.
I cannot open media files
Try performing the following actions:
•
•
•
• If you encrypted the media files on your media card using an encryption key that your device generated and you are trying to open an
encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the
media card into the BlackBerry device that you used to encrypt the file. In the memory options, change the Encryption Mode field to
None or Security Password.
Related topics
Turn off mass storage mode, 90
, 89
My device does not recognize my media card
Try performing the following actions:
• Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a media card into
your device, see the printed documentation that came with your device.
Related topics
Turn off mass storage mode, 90
, 88
My device is not using the correct ring tone or Home screen background
Related topics
Lock the device, 213
Some features are not available on my device
Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not
be available on your device.
91
RIM Confidential and Proprietary Information - Approved Third Parties
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some
features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator.
92
RIM Confidential and Proprietary Information - Approved Third Parties
Browser
Browser basics
Browsing web pages
Visit a web page
Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the
charges associated with using each browser, contact your wireless service provider.
1. In the browser, perform one of the following actions:
• If a web address field appears on the screen, type a web address.
•
If a web address field does not appear on the screen, press the
2. Press the Enter key.
Search the Internet
To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service that supports
this feature. For more information, contact your wireless service provider.
key. Click Go To. Type a web address.
1. In the browser, perform one of the following actions:
• If the Search here field appears on the screen, type the search terms.
• If the Search here field does not appear on the screen, press the Menu key. Click Go To. Type the search terms.
2. Press the Enter key.
Switch browser views
You can view web pages in Column view or Page view. Column view displays web pages in a mobile view format. Page view displays web pages
in a wide screen format that is similar to the format that the browser on your computer uses to display web pages.
1. On a web page, press the Menu key.
2. Click Column View or Page View.
Zoom in to or out from a web page
1. On a web page, press the Menu key.
2. Click Zoom In or Zoom Out.
To zoom back to the original web page size, press the Escape key.
Move back or forward a web page
1. On a web page, press the Menu key.
93
RIM Confidential and Proprietary Information - Approved Third Parties
2. Click Back or Forward.
Refresh a web page
1. On a web page, press the Menu key.
2. Click Refresh.
Save a web page to a message list
A saved web page displays content that was current at the time that you saved the web page.
1. On a web page, press the Menu key.
2. Click Save Page.
3. Click OK.
Stop loading a web page
1. When a web page is loading, press the Menu key.
2. Click Stop.
Search for text in a message, in an attachment, or on a web page
To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view.
1. In a message, in an attachment, or on a web page, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
View a list of web pages you visited recently
1. On a web page, press the Menu key.
2. Click History.
Return to the home page
1. On a web page, press the Menu key.
2. Click Home.
Close the browser
1. In the browser, press the Menu key.
2. Click Close.
94
RIM Confidential and Proprietary Information - Approved Third Parties
Viewing, copying, and forwarding addresses
View the address for a web page
1. On a web page, press the Menu key.
2. Click Page Address.
View the address for a link or picture
1. On a web page, highlight or pause on a link or picture.
2. Press the Menu key.
3. Click Link Address or Image Address.
Copy an address for a web page, link, or picture
1. On a web page, perform one of the following actions:
• Highlight or pause on a link. Press the Menu key. Click Link Address.
• Highlight or pause on a picture. Press the Menu key. Click Image Address.
• Press the Menu key. Click Page Address.
2. Click Copy Address.
To paste the address, press the Menu key. Click Paste.
Send a web page address
1. On a web page, press the Menu key.
2. Click Send Address.
3. Click a message type.
To return to the browser after you send the message, press the Escape key.
Send a link or picture from a web page
1. On a web page, highlight or pause on a link or picture.
2. Press the Menu key.
3. Click Link Address or Image Address.
4. Click Send Address.
5. Click a message type.
To return to the browser after you send the message, press the Escape key.
95
RIM Confidential and Proprietary Information - Approved Third Parties
Viewing pictures and playing media files
Play a song or video on a web page
1. In the browser, click a link for a song or video.
2. Click Open.
Save a song or video from a web page
1. In the browser, click a link for a song or video.
2. Click Save.
3. Type a name for the song or video.
4. Click Save.
View a full picture on a web page
1. On a web page, highlight or pause on a picture.
2. Press the Menu key.
3. Click Full Image.
Zoom in to or out from a picture
1. In a picture, press the Menu key.
2. Click Zoom.
3. Move your finger up or down on the trackpad.
To zoom back to the original picture size, press the Menu key. Click Fit to Screen.
To close the picture, press the Escape key once in the camera or twice in the media application.
Browser bookmarks
About bookmarks for web pages
You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check
the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic.
Add a bookmark for a web page
1. On a web page, press the Menu key.
2. Click Add Bookmark.
96
RIM Confidential and Proprietary Information - Approved Third Parties
3. In the Auto Synchronize field, set how often the browser should check for updates to the web page.
4. In the Start time field, set the time of day when the browser should start checking for updates.
5. Click Add.
If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page online.
Change a bookmark for a web page
1. In the browser, press the Menu key.
2. Click Bookmarks.
3. Highlight a bookmark.
4. Press the Menu key.
5. Click Edit Bookmark.
6. Change the bookmark.
7. Click Accept.
Send a bookmark for a web page
1. In the browser, press the Menu key.
2. Click Bookmarks.
3. Highlight a bookmark.
4. Press the Menu key.
5. Click Send Bookmark.
6. Click a message type.
To return to the browser after you send the message, press the Escape key.
Delete a bookmark for a web page
1. In the browser, press the Menu key.
2. Click Bookmarks.
3. Highlight a bookmark.
4. Press the Menu key.
5. Click Delete Bookmark.
Add a bookmark folder for web pages
1. In the browser, press the Menu key.
2. Click Bookmarks.
3. Highlight a bookmark folder.
4. Press the Menu key.
5. Click Add Subfolder.
97
RIM Confidential and Proprietary Information - Approved Third Parties
File a bookmark for a web page
1. In the browser, press the Menu key.
2. Click Bookmarks.
3. Highlight a bookmark.
4. Press the Menu key.
5. Click Move Bookmark.
6. Move your finger on the trackpad to the new location.
7. Click the trackpad.
Rename a bookmark folder for web pages
You can only rename folders that you created.
1. Highlight a folder.
2. Press the Menu key.
3. Click Rename Folder.
Delete a bookmark folder for web pages
You can only delete folders that you created.
1. Highlight a folder.
2. Press the Menu key.
3. Click Delete Folder.
Web feeds
About web feeds
Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for
updated web site content. For example, if you open a sports web feed for a news web site, you can scan a list of sports stories that the web site
has published since the last time that you checked the web feed. If a title interests you, you can view the web feed content, or if an audio version
of the content is available, you can listen to the web feed content.
You can open web feeds on web pages, or you can subscribe to web feeds and open them from your bookmark list. In your bookmark list, web
feeds that have been updated since the last time you checked them appear in italic. In a web feed, unopened web feed titles appear in bold.
If one or more web feeds are available on a web page, the Add Web Feed option appears in the menu.
Subscribe to a web feed
1. On a web page, press the Menu key.
98
Loading...