BlackBerry RCG40GW User Guide
BlackBerry Curve 8520 Smartphone
User Guide
SWD-643446-0309085722-001
Contents
Shortcuts..................................................................................................................................................................................................................................................... 8
BlackBerry basics shortcuts...................................................................................................................................................................................................................... 8
Phone shortcuts.......................................................................................................................................................................................................................................... 8
Message shortcuts..................................................................................................................................................................................................................................... 8
Attachment shortcuts................................................................................................................................................................................................................................ 9
Camera and video camera shortcuts....................................................................................................................................................................................................... 9
Media shortcuts.......................................................................................................................................................................................................................................... 9
Browser shortcuts....................................................................................................................................................................................................................................... 10
Calendar shortcuts..................................................................................................................................................................................................................................... 11
Typing shortcuts......................................................................................................................................................................................................................................... 11
Search shortcuts......................................................................................................................................................................................................................................... 12
Map shortcuts............................................................................................................................................................................................................................................. 12
Phone........................................................................................................................................................................................................................................................... 13
Phone basics............................................................................................................................................................................................................................................... 13
Emergency calls.......................................................................................................................................................................................................................................... 15
Volume......................................................................................................................................................................................................................................................... 15
Voice mail.................................................................................................................................................................................................................................................... 16
Speed dial.................................................................................................................................................................................................................................................... 16
Voice dialing............................................................................................................................................................................................................................................... 17
Conference calls......................................................................................................................................................................................................................................... 17
Call logs....................................................................................................................................................................................................................................................... 18
Call waiting................................................................................................................................................................................................................................................. 19
Call forwarding........................................................................................................................................................................................................................................... 19
Call blocking............................................................................................................................................................................................................................................... 20
Fixed dialing................................................................................................................................................................................................................................................ 21
Smart dialing.............................................................................................................................................................................................................................................. 21
TTY support................................................................................................................................................................................................................................................. 22
Multiple phone numbers........................................................................................................................................................................................................................... 22
Phone options............................................................................................................................................................................................................................................. 23
Phone troubleshooting.............................................................................................................................................................................................................................. 24
Messages..................................................................................................................................................................................................................................................... 26
Message basics........................................................................................................................................................................................................................................... 26
Email messages.......................................................................................................................................................................................................................................... 31
PIN messages............................................................................................................................................................................................................................................. 38
SMS text messages.................................................................................................................................................................................................................................... 39
MMS messages........................................................................................................................................................................................................................................... 43
Message list options.................................................................................................................................................................................................................................. 46
S/MIME-protected messages................................................................................................................................................................................................................... 50
PGP protected messages.......................................................................................................................................................................................................................... 57
Message troubleshooting.......................................................................................................................................................................................................................... 62
Attachments............................................................................................................................................................................................................................................... 67
Attachment basics..................................................................................................................................................................................................................................... 67
Document attachments............................................................................................................................................................................................................................. 69
Spreadsheet attachments......................................................................................................................................................................................................................... 69
Media attachments.................................................................................................................................................................................................................................... 71
Presentation attachments......................................................................................................................................................................................................................... 71
vCard contact attachments....................................................................................................................................................................................................................... 72
Attachment shortcuts................................................................................................................................................................................................................................ 72
Attachment troubleshooting..................................................................................................................................................................................................................... 73
Camera and video camera........................................................................................................................................................................................................................ 74
Take a picture............................................................................................................................................................................................................................................. 74
Pan a picture............................................................................................................................................................................................................................................... 74
Zoom in to or out from a picture.............................................................................................................................................................................................................. 74
Record a video............................................................................................................................................................................................................................................ 74
Camera and video camera options.......................................................................................................................................................................................................... 75
Camera and video camera shortcuts....................................................................................................................................................................................................... 76
Camera and video camera troubleshooting............................................................................................................................................................................................ 77
Media........................................................................................................................................................................................................................................................... 78
Transferring and downloading media files............................................................................................................................................................................................. 78
Playing media files and recording voice notes....................................................................................................................................................................................... 80
Managing media files................................................................................................................................................................................................................................ 82
Viewing pictures......................................................................................................................................................................................................................................... 85
Managing pictures..................................................................................................................................................................................................................................... 87
...................................................................................................................................................................................................................................................................... 88
Media shortcuts.......................................................................................................................................................................................................................................... 90
Media troubleshooting.............................................................................................................................................................................................................................. 91
Browser........................................................................................................................................................................................................................................................ 93
Browser basics............................................................................................................................................................................................................................................ 93
Browser bookmarks.................................................................................................................................................................................................................................... 96
Web feeds.................................................................................................................................................................................................................................................... 98
Browser options.......................................................................................................................................................................................................................................... 100
Browser security......................................................................................................................................................................................................................................... 103
Browser push.............................................................................................................................................................................................................................................. 105
Browser shortcuts....................................................................................................................................................................................................................................... 106
Browser troubleshooting........................................................................................................................................................................................................................... 107
Date, time, and alarm................................................................................................................................................................................................................................ 109
Set the date and time................................................................................................................................................................................................................................ 109
Get the date and time from the wireless network automatically......................................................................................................................................................... 109
Change what appears on the display when your device is charging................................................................................................................................................... 109
Change the clock face............................................................................................................................................................................................................................... 110
Display a second time zone...................................................................................................................................................................................................................... 110
Turn on bedside clock mode..................................................................................................................................................................................................................... 110
Set options for bedside clock mode......................................................................................................................................................................................................... 110
Turn on the alarm....................................................................................................................................................................................................................................... 111
Silence the alarm....................................................................................................................................................................................................................................... 111
Change alarm notification options.......................................................................................................................................................................................................... 111
Use the stopwatch..................................................................................................................................................................................................................................... 111
Set the timer............................................................................................................................................................................................................................................... 112
Change timer notification options........................................................................................................................................................................................................... 112
Date, time, and alarm troubleshooting.................................................................................................................................................................................................... 112
Personal organizer..................................................................................................................................................................................................................................... 113
Contacts...................................................................................................................................................................................................................................................... 113
Calendar...................................................................................................................................................................................................................................................... 119
Tasks............................................................................................................................................................................................................................................................ 129
Memos......................................................................................................................................................................................................................................................... 132
Categories................................................................................................................................................................................................................................................... 134
Calculator.................................................................................................................................................................................................................................................... 135
Notifications............................................................................................................................................................................................................................................... 136
Notification basics..................................................................................................................................................................................................................................... 136
Accessibility options.................................................................................................................................................................................................................................. 138
LED notification.......................................................................................................................................................................................................................................... 138
Notifications troubleshooting................................................................................................................................................................................................................... 139
Typing.......................................................................................................................................................................................................................................................... 140
Typing basics.............................................................................................................................................................................................................................................. 140
Typing input methods................................................................................................................................................................................................................................ 142
Spelling checker......................................................................................................................................................................................................................................... 143
Custom dictionary...................................................................................................................................................................................................................................... 145
AutoText...................................................................................................................................................................................................................................................... 146
Typing shortcuts......................................................................................................................................................................................................................................... 148
Typing troubleshooting............................................................................................................................................................................................................................. 148
Language..................................................................................................................................................................................................................................................... 149
Change the display language................................................................................................................................................................................................................... 149
Add a display language............................................................................................................................................................................................................................. 149
Delete a display language......................................................................................................................................................................................................................... 149
About typing input languages.................................................................................................................................................................................................................. 149
Change the typing input language.......................................................................................................................................................................................................... 149
Switch typing input methods.................................................................................................................................................................................................................... 150
Change the input options for SureType technology.............................................................................................................................................................................. 150
Change the voice dialing language......................................................................................................................................................................................................... 150
Use a shortcut to switch typing input languages while you type........................................................................................................................................................ 150
Change the shortcut for switching typing input languages................................................................................................................................................................. 151
Turn off the shortcut for switching typing input languages................................................................................................................................................................. 151
Change the display options for contacts................................................................................................................................................................................................. 151
Language troubleshooting........................................................................................................................................................................................................................ 152
Display and keyboard................................................................................................................................................................................................................................ 153
Backlighting................................................................................................................................................................................................................................................ 153
Display options........................................................................................................................................................................................................................................... 153
Keyboard options....................................................................................................................................................................................................................................... 156
Themes........................................................................................................................................................................................................................................................ 157
Accessibility options.................................................................................................................................................................................................................................. 158
Display troubleshooting............................................................................................................................................................................................................................ 158
Search.......................................................................................................................................................................................................................................................... 159
Messages, attachments, and web pages................................................................................................................................................................................................. 159
Organizer data........................................................................................................................................................................................................................................... 161
Search shortcuts......................................................................................................................................................................................................................................... 162
Synchronization.......................................................................................................................................................................................................................................... 163
About synchronization............................................................................................................................................................................................................................... 163
Reconcile email messages over the wireless network........................................................................................................................................................................... 163
Delete email messages over the wireless network................................................................................................................................................................................ 163
Prerequisites: Synchronizing organizer data over the wireless network............................................................................................................................................. 164
Synchronize organizer data over the wireless network......................................................................................................................................................................... 164
About synchronization conflicts............................................................................................................................................................................................................... 164
Manage email reconciliation conflicts..................................................................................................................................................................................................... 165
Manage data synchronization conflicts................................................................................................................................................................................................... 165
About backing up and restoring device data.......................................................................................................................................................................................... 165
Prerequisites: Restoring data over the wireless network...................................................................................................................................................................... 165
Delete all device data................................................................................................................................................................................................................................ 166
Empty the deleted items folder on your computer from your device................................................................................................................................................... 166
Synchronization troubleshooting............................................................................................................................................................................................................. 166
Bluetooth technology................................................................................................................................................................................................................................ 168
Bluetooth technology basics..................................................................................................................................................................................................................... 168
Bluetooth technology options................................................................................................................................................................................................................... 170
Bluetooth technology troubleshooting.................................................................................................................................................................................................... 173
GPS technology.......................................................................................................................................................................................................................................... 175
About GPS technology.............................................................................................................................................................................................................................. 175
Get your GPS location............................................................................................................................................................................................................................... 175
Turn off location aiding............................................................................................................................................................................................................................. 175
GPS technology troubleshooting............................................................................................................................................................................................................. 176
Maps............................................................................................................................................................................................................................................................ 177
Map basics.................................................................................................................................................................................................................................................. 177
Navigation................................................................................................................................................................................................................................................... 179
Maps bookmarks........................................................................................................................................................................................................................................ 179
Map options................................................................................................................................................................................................................................................ 181
Map shortcuts............................................................................................................................................................................................................................................. 182
Maps troubleshooting................................................................................................................................................................................................................................ 182
BlackBerry Messenger............................................................................................................................................................................................................................... 184
Contacts...................................................................................................................................................................................................................................................... 184
Groups......................................................................................................................................................................................................................................................... 185
Conversations............................................................................................................................................................................................................................................. 186
Availability................................................................................................................................................................................................................................................... 189
Applications................................................................................................................................................................................................................................................ 191
Switch applications.................................................................................................................................................................................................................................... 191
Add, update, or return to the previous version of an application using the application center....................................................................................................... 191
Add an application..................................................................................................................................................................................................................................... 191
View properties for an application........................................................................................................................................................................................................... 191
Delete a third-party application............................................................................................................................................................................................................... 192
Receive a device password prompt before you add an application..................................................................................................................................................... 192
View the size of an application database................................................................................................................................................................................................ 192
Check for application updates.................................................................................................................................................................................................................. 192
About updating the BlackBerry Device Software................................................................................................................................................................................... 192
Prerequisites: Updating the BlackBerry Device Software over the wireless network....................................................................................................................... 193
Update the BlackBerry Device Software................................................................................................................................................................................................. 193
Return to the previous version of the BlackBerry Device Software..................................................................................................................................................... 193
Delete the previous version of the BlackBerry Device Software.......................................................................................................................................................... 194
Application troubleshooting..................................................................................................................................................................................................................... 194
Wireless network coverage....................................................................................................................................................................................................................... 195
Turn off the connection to the wireless network.................................................................................................................................................................................... 195
Network connection indicators................................................................................................................................................................................................................ 195
Turn on wireless coverage notification.................................................................................................................................................................................................... 196
Change the connection speed for the wireless network....................................................................................................................................................................... 196
About the preferred wireless network list............................................................................................................................................................................................... 196
Add a wireless network to the preferred wireless network list............................................................................................................................................................. 196
Change the order of preferred wireless networks.................................................................................................................................................................................. 197
Delete a wireless network from the preferred wireless network list.................................................................................................................................................... 197
Turn off data service.................................................................................................................................................................................................................................. 198
About roaming............................................................................................................................................................................................................................................ 198
Switch wireless networks manually......................................................................................................................................................................................................... 198
Verify the status of network connections and services......................................................................................................................................................................... 199
Wi-Fi connection settings......................................................................................................................................................................................................................... 199
Advanced Wi-Fi connection settings....................................................................................................................................................................................................... 202
Switch wireless networks manually......................................................................................................................................................................................................... 204
Verify the status of network connections and services......................................................................................................................................................................... 205
Wireless network coverage troubleshooting........................................................................................................................................................................................... 205
Power, battery, and memory..................................................................................................................................................................................................................... 207
Turn off your device................................................................................................................................................................................................................................... 207
Set your device to turn on and turn off automatically........................................................................................................................................................................... 207
Reset the device......................................................................................................................................................................................................................................... 207
Check the battery power level.................................................................................................................................................................................................................. 207
Extend battery life...................................................................................................................................................................................................................................... 207
...................................................................................................................................................................................................................................................................... 208
View the amount of available memory.................................................................................................................................................................................................... 208
Best practice: Optimizing your device performance.............................................................................................................................................................................. 208
SIM card...................................................................................................................................................................................................................................................... 210
About the SIM card phone book............................................................................................................................................................................................................... 210
Add a contact to your SIM card................................................................................................................................................................................................................ 210
Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 210
Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 210
Change a SIM card contact...................................................................................................................................................................................................................... 211
Delete a SIM card contact........................................................................................................................................................................................................................ 211
Store SMS text messages on your SIM card........................................................................................................................................................................................... 211
About SIM card security............................................................................................................................................................................................................................ 212
Protect your SIM card with a PIN code................................................................................................................................................................................................... 212
Change the SIM card PIN code................................................................................................................................................................................................................ 212
Change the display name for a phone number...................................................................................................................................................................................... 212
Security........................................................................................................................................................................................................................................................ 213
Security basics............................................................................................................................................................................................................................................ 213
Password keeper........................................................................................................................................................................................................................................ 214
Encryption................................................................................................................................................................................................................................................... 216
Memory cleaning........................................................................................................................................................................................................................................ 218
Certificates.................................................................................................................................................................................................................................................. 220
PGP keys..................................................................................................................................................................................................................................................... 225
Certificate servers...................................................................................................................................................................................................................................... 231
Key stores.................................................................................................................................................................................................................................................... 232
Smart cards................................................................................................................................................................................................................................................. 235
Software tokens.......................................................................................................................................................................................................................................... 238
VPN settings............................................................................................................................................................................................................................................... 238
About security self-tests............................................................................................................................................................................................................................ 239
Verify security software............................................................................................................................................................................................................................. 240
Third-party application control................................................................................................................................................................................................................ 240
Security troubleshooting........................................................................................................................................................................................................................... 243
Service books and diagnostic reports...................................................................................................................................................................................................... 244
Service books.............................................................................................................................................................................................................................................. 244
Diagnostic reports...................................................................................................................................................................................................................................... 244
Wi-Fi diagnostic reports............................................................................................................................................................................................................................ 246
BrickBreaker................................................................................................................................................................................................................................................ 248
About BrickBreaker.................................................................................................................................................................................................................................... 248
BrickBreaker capsules................................................................................................................................................................................................................................ 248
BrickBreaker scoring.................................................................................................................................................................................................................................. 249
Play BrickBreaker....................................................................................................................................................................................................................................... 249
Adjust the volume...................................................................................................................................................................................................................................... 249
Set the paddle speed................................................................................................................................................................................................................................. 249
Submit a score to the BrickBreaker high score web site....................................................................................................................................................................... 250
Check the high scores on the BrickBreaker web site............................................................................................................................................................................. 250
Word Mole game........................................................................................................................................................................................................................................ 251
Word Mole game basics............................................................................................................................................................................................................................. 251
Single-player games.................................................................................................................................................................................................................................. 252
Multiplayer games..................................................................................................................................................................................................................................... 253
Word Mole game troubleshooting............................................................................................................................................................................................................ 254
Glossary....................................................................................................................................................................................................................................................... 255
Legal notice................................................................................................................................................................................................................................................. 259
RIM Confidential and Proprietary Information - Approved Third Parties
Shortcuts
BlackBerry basics shortcuts
• To move the cursor, roll the trackpad.
• To move back a screen, press the Escape key.
• To open a menu in any application to access options and available actions, press the Menu key.
• To move to a list item or menu item, type the first letter of the item.
• To select a highlighted menu item, press the Menu key.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the
Alt key.
• To return to the Home screen or application list, when you are not on a call, press the End key.
• To delete a highlighted item, press the Backspace/Delete key.
Phone shortcuts
• To answer a call, press the Send key.
• To check your voice mail, hold 1.
• To send an incoming call to voice mail when your device is inserted in a holster, hold the Volume Down key.
• To view your contact list in the phone application, hold the Send key.
• To set up speed dial for a contact, on the Home screen or in the phone application, hold the key that you would like to assign speed dial
to.
• To add an extension to a phone number, press the Alt key and the X key. Type the extension number.
• To type a letter in a phone number field, press the Alt key and the letter key.
• To insert a plus sign (+) when typing a phone number, press the O key.
• To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the
Speakerphone key again.
• To listen to a call using wired headphones, press the Speakerphone key. To stop listening to a call with wired headphones, press the
Speakerphone key again.
• To switch phone numbers, in the phone application, click your active phone number. Click a phone number.
Message shortcuts
In a message
8
RIM Confidential and Proprietary Information - Approved Third Parties
In a message list
• To open a highlighted message, press the Enter key.
• To view all your messages, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
Attachment shortcuts
• To search for text in an attachment, press F.
• To move to the last cursor position after closing and reopening an attachment, press G.
In a spreadsheet
• To move to a specific cell, press G.
• To view the content of a cell, press the Space key.
• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.
• To view hidden columns or rows, press H. To hide the columns or rows, press H.
In a presentation
• To switch presentation views, press M.
• To move to the next slide when viewing a presentation in slide view, press N.
• To move to the previous slide when viewing a presentation in slide view, press P.
• To move to the last cursor position after closing and reopening a presentation attachment that you were viewing in text view or in text
and slide view, press G.
Camera and video camera shortcuts
• To zoom in to a subject before taking a picture, press the Volume Up key.
• To zoom out from a subject before taking a picture, press the Volume Down key.
• To take a picture, press the Right Convenience key.
• To change the size of the viewfinder for a picture, press the Symbol key.
• To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.
Media shortcuts
• To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key.
• To play the next song in a category, press N.
9
RIM Confidential and Proprietary Information - Approved Third Parties
• To play the previous song in a category, press P.
• To pan up in a picture, press 2.
• To pan down in a picture, press 8.
• To pan right in a picture, press 6.
• To pan left in a picture, press 4.
• To return to the center of a picture, press 5.
• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.
• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.
• To rotate a picture, press L.
• To fit a picture to the screen size, press 1.
Browser shortcuts
• To insert a period (.) in the web address field, press the Space key.
• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.
• To stop loading a web page, press the Escape key.
• To close the browser, hold the Escape key.
On a web page
• To zoom in to a web page, press I.
• To zoom out from a web page, press O.
• To move to a specific web page, press G.
• To return to the home page, press H.
• To turn on support for JavaScript, press J.
• To open the bookmark list, press K.
• To add a bookmark, press A.
• To view a list of web pages that you have visited recently, press Y.
• To refresh a web page, press R.
• To view the web page address for a link, highlight a link. Press L.
• To view the web page address for a web page, press P.
• To follow a link, highlight or pause on the link. Press the Enter key.
• To hide the banner, press U. To view the banner, press U.
• To open the browser options, in the browser, press S.
Navigate a web page
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a web page, press T.
• To move to the bottom of a web page, press B.
10
RIM Confidential and Proprietary Information - Approved Third Parties
Calendar shortcuts
For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.
• To schedule an appointment, press C.
• To change to Agenda view, press A.
• To change to Day view, press D.
• To change to Week view, press W.
• To change to Month view, press M.
• To move to the next day, week, or month, press the Space key.
• To move to the previous day, week, or month, press the Shift key and the Space key.
• To move to the current date, press T.
• To move to a specific date, press G.
Typing shortcuts
• To insert a period, press the Space key twice. The next letter is capitalized.
• To capitalize a letter, hold the letter key until the capitalized letter appears.
• To type the alternate character on a key, press the Alt key and the character key.
• To type an accented or special character, hold the letter key and move your finger to the left or right on the trackpad. For example, to type ü,
hold U and move your finger to the left on the trackpad until ü appears. Release the letter key when the accented or special character appears.
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a text field, hold the Alt key and press the number key.
• To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key.
• To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key.
Insert symbols
• To insert an at sign (@) or a period (.) in an email address field, press the Space key.
• To type a symbol, press the Symbol key. Type the letter that appears below the symbol.
Work with text
• To highlight a line of text, press the Shift key and move your finger up or down on the trackpad.
• To highlight text character by character, hold the Shift key and move your finger left or right on the trackpad.
• To cancel a text selection, press the Escape key.
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
• To copy highlighted text when typing, press the Alt key and click the trackpad.
• To paste highlighted text when typing, press the Shift key and click the trackpad.
11
RIM Confidential and Proprietary Information - Approved Third Parties
Search shortcuts
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in a message, press S.
• To search for text in an attachment or on a web page, press F.
• To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. Press F.
Map shortcuts
• To zoom in to a map, press I.
• To zoom out from a map, press O.
• To move to the next direction on a route, press N.
• To move to the previous direction on a route, press P.
• To view status information at the top of a map, press U. To hide status information at the top of a map, press U again.
• To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking information
at the bottom of a map, press the Space key again.
12
RIM Confidential and Proprietary Information - Approved Third Parties
Phone
Phone basics
Find your phone number
In the phone application, your phone number appears at the top of the screen. If you have more than one phone number associated with your
BlackBerry® device, only your active phone number appears at the top of the screen.
Make a call
1. On the Home screen or in the phone application, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2.
Press the key.
Related topics
Add a pause or a wait to a phone number, 114
Answer a second call
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. During a call, press the Menu key.
2. Perform one of the following actions:
• To answer the incoming call and place the current call on hold, click Answer - Hold Current.
• To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the Menu key. Click Swap or Flash.
Mute a call
Place a call on hold
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. During a call, press the Menu key.
2. Click Hold.
To resume a call, press the Menu key. Click Resume.
13
RIM Confidential and Proprietary Information - Approved Third Parties
Turn on the speakerphone
Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the
safety and product information booklet for your device.
Related topics
Bluetooth technology, 168
Dial an extension
1. Press the X key.
2. Type the extension number.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone
keypad.
• To type a number, press a number key.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Make a call when the device is locked
To perform this task, you must turn on dialing from the Lock screen.
1.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
Related topics
Turn on dialing from the Lock screen, 0
14
RIM Confidential and Proprietary Information - Approved Third Parties
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call.
For more information about using the headset, see the documentation that came with your headset.
Emergency calls
About emergency calls
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your
BlackBerry® device is designed to allow emergency calls even when your device is locked or, on some wireless networks, when the SIM card is
not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to
the wireless network automatically.
You can only make emergency calls by typing official emergency access numbers (for example, 911 or 112).
Note: You should not rely on any wireless device for essential communications, include medical emergencies. Emergency numbers may vary
by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.
Make an emergency call
Perform one of the following actions:
• If your keyboard or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key.
•
Volume
Adjust the volume
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
15
RIM Confidential and Proprietary Information - Approved Third Parties
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
Voice mail
Check your voice mail
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone application, press the Menu key.
2. Click Call Voice Mail.
Change the voice mail access number
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.
Speed dial
Set up speed dial for a contact
1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
To make a call using speed dial, in the phone application, on the Home screen, in a message, or in a message list, hold the key that you assigned
to the contact.
Change the contact assigned to a speed dial key
1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
16
RIM Confidential and Proprietary Information - Approved Third Parties
3. Highlight a contact or phone number.
4. Press the Menu key.
5. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. Move your finger on the trackpad to move the contact to the new speed
dial key. Click the trackpad.
• To delete the contact from the speed dial list, click Delete.
Voice dialing
Conference calls
About conference calls
You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with
a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings
allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is
supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference
call bridge number, you can create a conference call by calling other contacts and joining the calls together.
Make a conference call
If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.
1. During a call, press the Menu key.
2. Click Add Participant.
3. Type a phone number or highlight a contact.
4. Press the Send key.
5. During the second call, press the Send key to join your first contact to the conference call.
6. To join another contact to the call, repeat steps 1 to 5.
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Type X and the access code.
17
RIM Confidential and Proprietary Information - Approved Third Parties
Call logs
About call logs
Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add
notes to your call logs. You can view call logs in the phone application or, depending on how you set your call logging options, you can view
call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen.
Your BlackBerry® device stores call logs for 30 days.
View call logs in a message list
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Logging.
4. Select an option for a call log type.
To hide call logs in a message list, select the None option.
Add notes to a call log
1.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Add Notes.
6. Type call notes.
7. Press the Menu key.
8. Click Save.
Change call log notes
1.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. Change the call notes.
7. Press the Menu key.
8. Click Save.
18
RIM Confidential and Proprietary Information - Approved Third Parties
Send a call log
1.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Forward.
Delete call log notes
1.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. Press the Menu key.
7. Click Clear Field.
8. Press the Menu key.
9. Click Save.
Call waiting
Call forwarding
Add a call forwarding phone number
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click New Number.
6. Type a phone number.
7. Press the Enter key.
8. Press the Menu key.
9. Click Close.
19
RIM Confidential and Proprietary Information - Approved Third Parties
Change a call forwarding phone number
You can only change call forwarding phone numbers that you have added.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click Edit Numbers.
6. Highlight a phone number.
7. Press the Menu key.
8. Click Edit.
9. Change the phone number.
10. Press the Enter key.
Delete a call forwarding phone number
You can only delete call forwarding phone numbers that you have added.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click Edit Numbers.
6. Click a phone number.
7. Click Delete.
Call blocking
Block calls
• Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not
be supported.
• To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Barring.
4. Highlight a call blocking option.
5. Press the Menu key.
6. Click Enable.
7. Type your call blocking password.
20
RIM Confidential and Proprietary Information - Approved Third Parties
To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable.
Fixed dialing
Smart dialing
Set the default country code and area code
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Smart Dialing.
4. Set the Country Code and Area Code fields.
5. In the National Number Length field, set the default length for phone numbers in your country.
6. Press the Menu key.
7. Click Save.
Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country
code or the National Direct Dialing prefix.
Set options for dialing extensions
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Smart Dialing.
4. In the Number field, type the main phone number for an organization.
5. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.
6. In the Extension Length field, set the default length for extensions.
7. Press the Menu key.
8. Click Save.
21
RIM Confidential and Proprietary Information - Approved Third Parties
TTY support
About TTY support
When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make
calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY
device.
Prerequisites: TTY support
• Depending on your wireless service provider, this feature might not be supported.
• Verify that your TTY device operates at 45.45 bits per second.
• Verify that you have inserted the TTY device connector into the headset jack on your BlackBerry® device.
Turn on TTY support
Depending on your wireless service provider, this feature might not be supported.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click TTY.
4. Change the TTY Mode field to Yes.
5. Press the Menu key.
6. Click Save.
A TTY indicator appears in the device status section of the screen.
To turn off TTY support, change the TTY Mode field to No.
Multiple phone numbers
Switch the active phone number
You can make calls using another phone number that is associated with your BlackBerry® device by switching the active phone number.
1. In the phone application, click your phone number at the top of the screen.
2. Click the phone number that you want to set as the active phone number.
22
RIM Confidential and Proprietary Information - Approved Third Parties
Phone options
Sort phone numbers or contacts on the Phone screen
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.
• To sort contacts alphabetically by contact name, change the Phone List View field to Name.
• To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent.
5. Press the Menu key.
6. Click Save.
To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log.
Hide or display your phone number when you make calls
The wireless network can override the option that you choose.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• To request that your phone number is hidden, change the Restrict My Identity field to Always.
• To request that your phone number is displayed, change the Restrict My Identity field to Never.
• To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to Network
Determined.
5. Press the Menu key.
6. Click Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. In an application, press the Menu key.
2. Click Options.
3. If necessary, click General Options.
4. Change the Confirm Delete field to No.
5. Press the Menu key.
6. Click Save.
23
RIM Confidential and Proprietary Information - Approved Third Parties
Stop ending calls when you insert your device in the holster
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Auto End Calls field to Never.
5. Press the Menu key.
6. Click Save.
Answer calls automatically when you remove your device from the holster
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Auto Answer Calls field to Out Of Holster.
5. Press the Menu key.
6. Click Save.
Reset a call timer
1. In the phone application, press the Menu key.
2. Click Status.
3. Click Last Call or Total Calls.
4. Click Clear Timer.
5. Press the Menu key.
6. Click Save.
Phone troubleshooting
I cannot make or receive calls
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list
or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including
the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number
is set as your active phone number.
24
RIM Confidential and Proprietary Information - Approved Third Parties
Related topics
Fixed dialing, 21
Call blocking, 20
Call forwarding, 19
Switch the active phone number, 22
I cannot check my voice mail
Try performing the following actions:
• If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using
a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate
phone number.
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service
provider or administrator.
25
RIM Confidential and Proprietary Information - Approved Third Parties
Messages
Message basics
Composing messages
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. In a message, calendar entry, task, or memo, press the Menu key.
2. Click Check Spelling.
3. Perform any of the following actions:
• To accept the suggested spelling, click a word in the list that appears.
• To ignore the suggested spelling, press the Escape key.
• To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.
• To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.
• To stop checking spelling, press the Menu key. Click Cancel Spell Check.
Save a draft of a message
1. When composing a message, press the Menu key.
2. Click Save Draft.
Set the importance level for a message
You can set the importance level for an email message, PIN message, or MMS message.
1. When composing a message, press the Menu key.
2. Click Options.
3. Set the Importance field.
4. Press the Menu key.
5. Click Save.
Blind carbon copy a contact
You can blind carbon copy a contact in an email message, a PIN message, or an MMS message.
1. When composing a message, press the Menu key.
2. Click Add Bcc.
Attach a contact to a message
You can attach a contact to an email message, a PIN message, or an MMS message.
1. When composing a message, press the Menu key.
26
RIM Confidential and Proprietary Information - Approved Third Parties
2. Click Attach Address or Attach Contact .
3. Click a contact.
Add a signature
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service
Online Help for more information.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. If necessary, change the Message Services field.
5. Set the Use Auto Signature field to Yes.
6. In the text box that appears, type a signature.
7. Press the Menu key.
8. Click Save.
Your signature is added to email messages after you send them.
Delete the disclaimer from an email message
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry
Enterprise Server might add a disclaimer to email messages after you send them.
1. When composing an email message, press the Menu key.
2. Click Remove Disclaimer.
To add the disclaimer again, press the Menu key. Click Add Disclaimer.
Create a link for a PIN
You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message.
When typing text, type pin: and the PIN.
Sending messages
Send an email message
1.
In a message list, press the
2. Click Compose Email.
3. In the To field, perform one of the following actions:
• Type an email address.
• Type a contact name.
• Type part of a contact name. Click a contact.
key.
27
RIM Confidential and Proprietary Information - Approved Third Parties
4. Type a message.
5.
Press the key.
6. Click Send.
Related topics
Search for contacts in your organization's address book, 114
Mailing lists, 116
Send a PIN message
1. In a message list, press the Menu key.
2. Click Compose PIN.
3. In the To field, perform one of the following actions:
• Type a PIN. Click the trackpad.
• Type a contact name. Click the trackpad.
• Type part of a contact name. Click a contact.
4. Type a message.
5. Press the Menu key.
6. Click Send.
Related topics
Mailing lists, 116
Send an SMS text message
You can send an SMS text message to up to ten recipients.
1.
In a message list, press the key.
2. Click Compose SMS.
3. In the To field, perform one of the following actions:
• Type an SMS phone number (include the country code and area code).
• Type a contact name.
• Type part of a contact name. Click a contact.
4. Type a message.
5.
Press the key.
6. Click Send.
Related topics
Mailing lists, 116
Send an MMS message
Depending on your wireless service plan, this feature might not be supported.
1.
In a message list, press the key.
2. Click Compose MMS.
3. Perform one of the following actions:
28
Loading...