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RCE20CW
User Guide
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Safety and Product Information
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BlackBerry RCE20CW User Guide

User Guide
BlackBerry Pearl 8230 Smartphone
Version: 4.6.1
SWD-565596-1121111026-001
Contents
Shortcuts....................................................................................................................................................................................................................................... 9
BlackBerry basics shortcuts................................................................................................................................................................................................................. 9
Phone shortcuts..................................................................................................................................................................................................................................... 9
Attachment shortcuts............................................................................................................................................................................................................................ 10
Camera and video camera shortcuts.................................................................................................................................................................................................. 10
Media shortcuts...................................................................................................................................................................................................................................... 11
Browser shortcuts.................................................................................................................................................................................................................................. 11
Calendar shortcuts................................................................................................................................................................................................................................ 12
Typing shortcuts..................................................................................................................................................................................................................................... 12
Search shortcuts.................................................................................................................................................................................................................................... 13
Map shortcuts......................................................................................................................................................................................................................................... 13
Phone............................................................................................................................................................................................................................................. 15
Phone basics........................................................................................................................................................................................................................................... 15
Emergency calls..................................................................................................................................................................................................................................... 17
Volume..................................................................................................................................................................................................................................................... 18
Voice mail................................................................................................................................................................................................................................................ 18
Speed dial................................................................................................................................................................................................................................................ 19
Voice dialing........................................................................................................................................................................................................................................... 20
Conference calls..................................................................................................................................................................................................................................... 22
Call logs................................................................................................................................................................................................................................................... 22
Call forwarding....................................................................................................................................................................................................................................... 24
Smart dialing.......................................................................................................................................................................................................................................... 25
TTY support............................................................................................................................................................................................................................................. 26
Multiple phone numbers....................................................................................................................................................................................................................... 27
Phone options......................................................................................................................................................................................................................................... 27
Phone shortcuts..................................................................................................................................................................................................................................... 29
Phone troubleshooting.......................................................................................................................................................................................................................... 30
Message basics...................................................................................................................................................................................................................................... 33
Email messages...................................................................................................................................................................................................................................... 38
PIN messages......................................................................................................................................................................................................................................... 45
SMS text messages................................................................................................................................................................................................................................ 46
MMS messages....................................................................................................................................................................................................................................... 47
Message list options.............................................................................................................................................................................................................................. 50
Message shortcuts................................................................................................................................................................................................................................. 54
S/MIME-protected messages.............................................................................................................................................................................................................. 55
PGP protected messages...................................................................................................................................................................................................................... 61
Message troubleshooting..................................................................................................................................................................................................................... 66
Attachment basics................................................................................................................................................................................................................................. 71
Document attachments........................................................................................................................................................................................................................ 73
Spreadsheet attachments.................................................................................................................................................................................................................... 73
Media attachments................................................................................................................................................................................................................................ 74
Presentation attachments.................................................................................................................................................................................................................... 75
vCard contact attachments.................................................................................................................................................................................................................. 76
Attachment shortcuts............................................................................................................................................................................................................................ 76
Attachment troubleshooting................................................................................................................................................................................................................ 76
Camera and video camera......................................................................................................................................................................................................... 79
Take a picture......................................................................................................................................................................................................................................... 79
Pan a picture........................................................................................................................................................................................................................................... 79
Zoom in to or out from a picture.......................................................................................................................................................................................................... 79
Record a video........................................................................................................................................................................................................................................ 79
Camera and video camera options...................................................................................................................................................................................................... 80
Camera and video camera shortcuts.................................................................................................................................................................................................. 81
Camera and video camera troubleshooting....................................................................................................................................................................................... 82
Media............................................................................................................................................................................................................................................. 83
Transferring and downloading media files........................................................................................................................................................................................ 83
Playing media files and recording voice notes.................................................................................................................................................................................. 85
Managing media files............................................................................................................................................................................................................................ 87
Viewing pictures.................................................................................................................................................................................................................................... 90
Managing pictures................................................................................................................................................................................................................................. 92
Media card and mass storage mode options..................................................................................................................................................................................... 93
Media shortcuts...................................................................................................................................................................................................................................... 95
Media troubleshooting.......................................................................................................................................................................................................................... 95
Browser.......................................................................................................................................................................................................................................... 97
Browser basics........................................................................................................................................................................................................................................ 97
Browser bookmarks............................................................................................................................................................................................................................... 100
Web feeds................................................................................................................................................................................................................................................ 102
Browser options...................................................................................................................................................................................................................................... 104
Browser security..................................................................................................................................................................................................................................... 107
Browser push.......................................................................................................................................................................................................................................... 109
Browser shortcuts.................................................................................................................................................................................................................................. 110
Browser troubleshooting...................................................................................................................................................................................................................... 111
Date, time, and alarm................................................................................................................................................................................................................. 113
Turn on the alarm................................................................................................................................................................................................................................... 115
Silence the alarm................................................................................................................................................................................................................................... 115
Change alarm notification options..................................................................................................................................................................................................... 115
Use the stopwatch................................................................................................................................................................................................................................. 115
Set the timer........................................................................................................................................................................................................................................... 115
Change timer notification options...................................................................................................................................................................................................... 116
Date, time, and alarm troubleshooting............................................................................................................................................................................................... 116
Personal organizer...................................................................................................................................................................................................................... 117
Contacts.................................................................................................................................................................................................................................................. 117
Calendar.................................................................................................................................................................................................................................................. 123
Memos..................................................................................................................................................................................................................................................... 136
Categories............................................................................................................................................................................................................................................... 137
Calculator................................................................................................................................................................................................................................................ 138
Notification profiles................................................................................................................................................................................................................... 141
LED notification...................................................................................................................................................................................................................................... 143
Custom notification............................................................................................................................................................................................................................... 144
Notification profile troubleshooting................................................................................................................................................................................................... 146
Typing............................................................................................................................................................................................................................................ 147
Typing basics.......................................................................................................................................................................................................................................... 147
Typing input methods........................................................................................................................................................................................................................... 148
Spelling checker..................................................................................................................................................................................................................................... 150
Custom dictionary.................................................................................................................................................................................................................................. 152
AutoText.................................................................................................................................................................................................................................................. 153
Typing shortcuts..................................................................................................................................................................................................................................... 154
Typing troubleshooting......................................................................................................................................................................................................................... 155
Language....................................................................................................................................................................................................................................... 157
Change the display language.............................................................................................................................................................................................................. 157
Add a display language......................................................................................................................................................................................................................... 157
Delete a display language.................................................................................................................................................................................................................... 157
About typing input languages............................................................................................................................................................................................................. 157
Change the typing input language..................................................................................................................................................................................................... 157
Switch typing input methods............................................................................................................................................................................................................... 158
Change the input options for SureType technology........................................................................................................................................................................ 158
Change the voice dialing language.................................................................................................................................................................................................... 158
Use a shortcut to switch typing input languages while you type.................................................................................................................................................. 158
Change the shortcut for switching typing input languages........................................................................................................................................................... 159
Turn off the shortcut for switching typing input languages........................................................................................................................................................... 159
Change the display options for contacts........................................................................................................................................................................................... 159
Language troubleshooting................................................................................................................................................................................................................... 159
Display and keyboard................................................................................................................................................................................................................. 161
Backlighting............................................................................................................................................................................................................................................ 161
Display options....................................................................................................................................................................................................................................... 161
External display...................................................................................................................................................................................................................................... 163
Keyboard options................................................................................................................................................................................................................................... 164
Themes.................................................................................................................................................................................................................................................... 165
Accessibility options.............................................................................................................................................................................................................................. 165
Display troubleshooting........................................................................................................................................................................................................................ 166
Search............................................................................................................................................................................................................................................ 167
Messages, attachments, and web pages............................................................................................................................................................................................ 167
Organizer data....................................................................................................................................................................................................................................... 169
Search shortcuts.................................................................................................................................................................................................................................... 170
Synchronization........................................................................................................................................................................................................................... 171
About synchronization.......................................................................................................................................................................................................................... 171
Reconcile email messages over the wireless network..................................................................................................................................................................... 171
Delete email messages over the wireless network........................................................................................................................................................................... 171
Prerequisites: Synchronizing organizer data over the wireless network...................................................................................................................................... 172
Synchronize organizer data over the wireless network................................................................................................................................................................... 172
About synchronization conflicts.......................................................................................................................................................................................................... 172
Manage email reconciliation conflicts............................................................................................................................................................................................... 172
Manage data synchronization conflicts............................................................................................................................................................................................. 173
About backing up and restoring device data..................................................................................................................................................................................... 173
Prerequisites: Restoring data over the wireless network................................................................................................................................................................ 173
Delete all device data............................................................................................................................................................................................................................ 173
Empty the deleted items folder on your computer from your device............................................................................................................................................ 173
Synchronization troubleshooting........................................................................................................................................................................................................ 174
Bluetooth technology................................................................................................................................................................................................................. 177
Bluetooth technology basics................................................................................................................................................................................................................ 177
Bluetooth technology options.............................................................................................................................................................................................................. 179
Bluetooth technology troubleshooting............................................................................................................................................................................................... 182
GPS technology........................................................................................................................................................................................................................... 185
About GPS technology.......................................................................................................................................................................................................................... 185
Prevent others from tracking your location....................................................................................................................................................................................... 185
GPS technology troubleshooting........................................................................................................................................................................................................ 185
Maps............................................................................................................................................................................................................................................... 187
Map basics.............................................................................................................................................................................................................................................. 187
Navigation.............................................................................................................................................................................................................................................. 189
Maps bookmarks.................................................................................................................................................................................................................................... 189
Map options............................................................................................................................................................................................................................................ 190
Map shortcuts......................................................................................................................................................................................................................................... 192
Maps troubleshooting........................................................................................................................................................................................................................... 192
BlackBerry Messenger............................................................................................................................................................................................................... 193
Contacts.................................................................................................................................................................................................................................................. 193
Groups..................................................................................................................................................................................................................................................... 194
Conversations......................................................................................................................................................................................................................................... 195
Availability.............................................................................................................................................................................................................................................. 198
Applications................................................................................................................................................................................................................................. 201
Switch applications............................................................................................................................................................................................................................... 201
Add an application................................................................................................................................................................................................................................. 201
View properties for an application...................................................................................................................................................................................................... 201
Delete a third-party application.......................................................................................................................................................................................................... 201
Receive a device password prompt before you add an application............................................................................................................................................... 201
View the size of an application database........................................................................................................................................................................................... 202
About updating the BlackBerry Device Software............................................................................................................................................................................. 202
Prerequisites: Updating the BlackBerry Device Software over the wireless network................................................................................................................ 202
Update the BlackBerry Device Software............................................................................................................................................................................................ 202
Return to the previous version of the BlackBerry Device Software............................................................................................................................................... 203
Delete the previous version of the BlackBerry Device Software.................................................................................................................................................... 203
Application troubleshooting................................................................................................................................................................................................................ 203
Wireless network coverage....................................................................................................................................................................................................... 205
Find information about wireless coverage indicators...................................................................................................................................................................... 205
Turn off a wireless connection............................................................................................................................................................................................................. 205
Network connection indicators........................................................................................................................................................................................................... 205
Turn on wireless coverage notification............................................................................................................................................................................................... 206
Turn off data service.............................................................................................................................................................................................................................. 206
About roaming........................................................................................................................................................................................................................................ 206
Verify the status of network connections and services................................................................................................................................................................... 206
Wireless network coverage troubleshooting..................................................................................................................................................................................... 206
Power, battery, and memory..................................................................................................................................................................................................... 209
Turn off your device............................................................................................................................................................................................................................... 209
Set your device to turn on and turn off automatically..................................................................................................................................................................... 209
Reset the device..................................................................................................................................................................................................................................... 209
Check the battery power level............................................................................................................................................................................................................. 209
Extend battery life................................................................................................................................................................................................................................. 209
Format a media card.............................................................................................................................................................................................................................. 210
View the amount of available memory............................................................................................................................................................................................... 210
Best practice: Optimizing your device performance........................................................................................................................................................................ 210
Security......................................................................................................................................................................................................................................... 213
Security basics........................................................................................................................................................................................................................................ 213
Password keeper.................................................................................................................................................................................................................................... 214
Encryption............................................................................................................................................................................................................................................... 216
Memory cleaning................................................................................................................................................................................................................................... 218
Certificates.............................................................................................................................................................................................................................................. 219
PGP keys................................................................................................................................................................................................................................................. 225
Certificate servers.................................................................................................................................................................................................................................. 230
Key stores................................................................................................................................................................................................................................................ 232
Smart cards............................................................................................................................................................................................................................................. 234
Software tokens..................................................................................................................................................................................................................................... 237
About security self-tests....................................................................................................................................................................................................................... 237
Verify security software........................................................................................................................................................................................................................ 237
Third-party application control........................................................................................................................................................................................................... 238
Security troubleshooting...................................................................................................................................................................................................................... 241
Service books and diagnostic reports..................................................................................................................................................................................... 243
Service books.......................................................................................................................................................................................................................................... 243
Diagnostic reports................................................................................................................................................................................................................................. 243
BrickBreaker................................................................................................................................................................................................................................. 247
About BrickBreaker................................................................................................................................................................................................................................ 247
BrickBreaker capsules........................................................................................................................................................................................................................... 247
BrickBreaker scoring............................................................................................................................................................................................................................. 248
Play BrickBreaker................................................................................................................................................................................................................................... 248
Adjust the volume.................................................................................................................................................................................................................................. 248
Set the paddle speed............................................................................................................................................................................................................................. 248
Submit a score to the BrickBreaker high score web site................................................................................................................................................................. 248
Check the high scores on the BrickBreaker web site....................................................................................................................................................................... 249
Glossary........................................................................................................................................................................................................................................ 251
Legal notice.................................................................................................................................................................................................................................. 255
User Guide
Shortcuts
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User Guide

Shortcuts

Shortcuts

BlackBerry basics shortcuts

• To move the cursor, roll the trackball.
• To move back a screen, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.
• To return to the Home screen or application list, press the End key.
• To delete a highlighted item, press the Backspace/Delete key.
On the Home screen
• To lock the keyboard, hold the asterisk (*) key. To unlock the keyboard, press the asterisk (*) key and the Send key.
• To lock the device, set a password. Hold the asterisk (*) key. To unlock the device, type your password. Press the Enter key.
• To switch between the active notification profile and the Vibrate notification profile, hold the # key.

Phone shortcuts

• To answer a call, press the Send key.
• To send an incoming call to voice mail when the flip is closed, hold the Volume Down key.
• To insert a plus sign (+) when typing a phone number, hold 0.
• To add an extension to a phone number, press the X key. Type the extension number.
• To set up speed dial for a contact, on the Home screen or in the phone application, hold the key that you would like to assign speed dial to.
• To turn on the speakerphone during a call, press the period (.) key. To turn off the speakerphone during a call, press the period (.) key.
• To listen to a call using wired headphones, press the period (.) key. To stop listening to a call using wired headphones, press the period (.) key again.
• To check your voice mail, hold 1.
• To type a letter in a phone number field, hold the Alt key. Use the multi-tap input method to type the letter.
• To view your contact list in the phone application, hold the Send key.
• To switch phone numbers, in the phone application, click your active phone number. Click a phone number.

Message shortcuts

In a message
• To reply to a message, press the exclamation point (!) key.
• To forward a message, press the period (.) key.
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User Guide
• To move to the last cursor position after you close and reopen a received email message or PIN message, press 5.
In a message list
• To open a highlighted message, press the Enter key.
• To compose a message from a message list, press the comma (,) key.
• To view received messages, press the Alt key and 3.
• To view call logs, press the Alt key and the period (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the question mark (?) key.
• To view all your messages, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a message list, press 1.
• To move to the bottom of a message list, press 7.
• To move up a message, press 2.
• To move down a message, press 8.
• To move to the next date, press 6.
• To move to the previous date, press 4.

Attachment shortcuts

Attachment shortcuts
• To search for text in an attachment, press Q.
In a spreadsheet
• To move to a specific cell, press A.
• To view the content of a cell, press the Space key.
• To switch worksheets, press O. Highlight a worksheet. Press the Enter key.
In a presentation
• To switch presentation views, press Z.
• To move to the next slide when viewing a presentation in slide view, press 6.
• To move to the previous slide when viewing a presentation in slide view, press 4.

Camera and video camera shortcuts

• To zoom in to a subject before taking a picture, press the Volume Up key.
• To zoom out from a subject before taking a picture, press the Volume Down key.
• To take a picture when the flip is open, press the Right Convenience key.
• To pan up in a picture, press 2.
• To pan down in a picture, press 8.
• To pan right in a picture, press 6.
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User Guide
• To pan left in a picture, press 4.
• To return to the center of a picture, press 5.
• To zoom in to a picture, press 3.
• To zoom out from a picture, press 9.
• To zoom in as much as possible to a picture, press 1.
• To zoom out from a picture as much as possible, press 7.
• To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.

Media shortcuts

Media shortcuts
• To pause a video or song, press the Mute key. To resume playing a video or song, press the Mute key.
• To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key.
• To play the next song in a category, press 6.
• To play the previous song in a category, press 4.
• To play the next song in a playlist, press and hold the Volume Down key.
• To play the previous song in a playlist, press and hold the Volume Up key.
• To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly.
• To rotate a picture, press the comma (,) key.
• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.
• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.
• To fit a picture to the screen size, press 1.

Browser shortcuts

• To insert a period (.) in the web address field, press the Space key.
• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.
• To stop loading a web page, press the Escape key.
• To close the browser, hold the Escape key.
On a web page
• To switch between Column view and Page view, press the at sign (@) key.
• To zoom in to a web page, press the comma (,) key.
• To zoom out from a web page, press the period (.) key.
• To turn on support for JavaScript, press the Symbol key.
• To move to a specific web page, press 5.
• To add a bookmark, press the question mark (?) key.
• To follow a link, highlight or pause on the link. Press the Enter key.
• To hide the banner, press the exclamation point (!) key. To view the banner, press the exclamation point (!) key.
Navigate a web page
• To move up a screen, press 3.
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User Guide
• To move down a screen, press 9.
• To move to the top of a web page, press 1.
• To move to the bottom of a web page, press 7.

Calendar shortcuts

Calendar shortcuts
For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.
• To schedule an appointment, press the period (.) key.
• To move to the next day, week, or month, press 9.
• To move to the previous day, week, or month, press 3.
• To move up an hour in Day view or Week view, press 2.
• To move down an hour in Day view or Week view, press 8.
• To move to the current date, press the exclamation point (!) key.

Typing shortcuts

• To insert a period, press the Space key twice. The next letter is capitalized.
• To capitalize a letter, hold the letter key until the capitalized letter appears.
• To type the alternate character on a key, press the Alt key and the character key.
• To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü is highlighted. Click the trackball.
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a text field, hold the Alt key and press the number key.
• To type a letter in a number field, hold the Alt key and use the multi-tap input method.
• To turn on NUM lock, hold the Shift key and press the Alt key. To turn off NUM lock, press the Alt key.
• To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial letters as the word that you want to type. Roll the trackball to the right. In the second list that appears on the screen, highlight the word that you want to type. Press the Enter key.
Insert symbols
• To insert an at sign (@) or a period (.) in an email address field, press the Space key.
• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the symbol.
Work with text
• To highlight a line of text, press the Shift key and roll the trackball up or down.
• To highlight text character by character, hold the Shift key and roll the trackball left or right.
• To cancel a text selection, press the Escape key.
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
• To copy highlighted text when typing, press the Alt key and click the trackball.
• To paste highlighted text when typing, press the Shift key and click the trackball.
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User Guide

Search shortcuts

Search shortcuts
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in an attachment, press Q.
• To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. Press Q.

Map shortcuts

• To zoom in to a map, press L.
• To zoom out from a map, press O.
• To move to the next direction on a route, press 6.
• To move to the previous direction on a route, press 4.
• To view status information at the top of a map, press Q. To hide status information at the top of a map, press Q again.
• To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking information at the bottom of a map, press the Space key again.
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User Guide
Phone
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User Guide

Phone

Phone

Phone basics

Find your phone number
In the phone application, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, only your active phone number appears at the top of the screen.
Make a call
1. On the Home screen or in the phone application, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2.
Press the
key.
To end the call, press the
Related topics
Add a pause or a wait to a phone number, 117
key.
Answer a second call
Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.
1. During a call, press the Menu key.
2. Perform one of the following actions:
• To answer the incoming call and place the current call on hold, click Answer - Hold Current.
• To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the Menu key. Click Swap or Flash.
Mute a call
During a call, press the Mute key.
To turn off mute, press the Mute key again.
Turn on the speakerphone
During a call, press the period (.) key.
Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.
To turn off the speakerphone, press the period (.) key again.
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User Guide
Related topics
Bluetooth technology, 177
Phone basics
Dial an extension
1. Press the X key.
2. Type the extension number.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.
• To type a number, press a number key.
• To type the first letter on a key, hold the Alt key. Press the letter key once.
• To type the second letter on a key, hold the Alt key. Press the letter key twice.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Make a call when the device is locked
To perform this task, you must turn on dialing from the Lock screen.
1. On the Lock screen, press the Menu key.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
Related topics
Turn on dialing from the Lock screen, 27
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application.
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User Guide
For more information about using the headset, see the documentation that came with your headset.

Emergency calls

Emergency calls
About emergency calls
Your BlackBerry® device is designed to make emergency calls even when it is locked. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically.
You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America).
Make an emergency call
Perform one of the following actions:
• If your keyboard or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key.
• If your keyboard is locked, type the emergency number. Press the Send key.
• If your device is locked, press the Menu key. Click Emergency Call. Click Yes.
About GPS technology
Depending on your wireless service provider, you might be able to use location-based applications and location-based services on your BlackBerry® device to get your GPS location. Location-based applications can use your GPS location to provide you with other location­based information. For example, a location-based application could use your GPS location to provide you with driving directions.
If your device is connected to a CDMA network and you make an emergency call or your device is in emergency callback mode, an emergency operator might be able to use GPS technology to estimate your location. Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators might not be able to estimate your location using only GPS technology.
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.
Turn on GPS technology
Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, the GPS options that appear on your device might differ slightly from the options that appear in this task.
1. In the device options, click Advanced Options.
2. Click GPS.
3. Change the GPS Services field to Location On.
4. Press the Menu key.
5. Click Save.
To turn off GPS technology, change the GPS Services field to Location Off.
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User Guide

Volume

Adjust the volume
• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
Improve sound quality during a call
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. During a call, press the Menu key.
2. Click Enhance Call Audio.
3. Select a bass or treble option.
Volume
Improve sound quality for all calls
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields.
5. Press the Menu key.
6. Click Save.

Voice mail

Check your voice mail
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone application, press the Menu key.
2. Click Call Voice Mail.
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User Guide

Speed dial

Change the voice mail access number
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.
Speed dial
Set up speed dial for a contact
1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
To make a call using speed dial, in the phone application, on the Home screen, in a message, or in a message list, hold the key that you assigned to the contact.
Change the contact assigned to a speed dial key
1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
3. Highlight a contact or phone number.
4. Press the Menu key.
5. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key.
Click the trackball.
• To delete the contact from the speed dial list, click Delete.
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User Guide

Voice dialing

Voice dialing
Make a call using a voice command
To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology.
You cannot make calls to emergency numbers using voice commands.
1. In the voice dialing application, wait for the sound.
2. Say "Call" and a contact name or phone number.
To end the call, press the End key.
Dial an extension using a voice command
To perform this task, you must set options for dialing extensions.
You can dial extensions only within your company. Say "Call extension" and the extension number.
Related topics
Set options for dialing extensions, 26
Check a status using a voice command
You can check your active phone number, the wireless coverage level, and the battery power level using a voice command.
1. In the voice dialing application, wait for the sound.
2. Perform any of the following actions:
• To check your active phone number, say "Check my phone number."
• To check the wireless coverage level, say "Check coverage."
• To check the battery power level, say "Check battery."
Change the voice dialing language
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.
1. In the device options, click Language.
2. Change the Voice Dialing Language field.
3. Press the Menu key.
4. Click Save.
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Voice dialing
Turn off choice lists for voice commands
If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.
1. In the device options, click Voice Dialing.
2. Set the Choice Lists field to Always Off.
3. Press the Menu key.
4. Click Save.
Turn off voice prompts
After you say a command, you might be prompted for further information or clarification. You can turn off voice prompts using a voice command.
1. In the voice dialing application, wait for the sound.
2. Say "Turn prompts off."
To turn on voice prompts again, say "Turn prompts on."
Set playback options for voice dialing
After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set different playback options.
1. In the device options, click Voice Dialing.
2. Perform any of the following actions:
• To turn off playback for phone numbers, set the Digit Playback field to Disabled.
• To turn off playback for contacts, set the Name Playback field to Disabled.
• To set how quickly playback for contacts occurs, set the Name Playback Speed field.
• To set the playback volume for contacts, set the Name Playback Volume field.
3. Press the Menu key.
4. Click Save.
Set the matching sensitivity level for voice commands
1. In the device options, click Voice Dialing.
2. Perform one of the following actions:
• To increase matches, set the Sensitivity field closer to Reject Less.
• To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.
3. Press the Menu key.
4. Click Save.
Improve voice recognition of numbers
1. In the device options, click Voice Dialing.
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2. Press the Menu key.
3. Click Adapt Digits.
4. Complete the instructions on the screen.

Conference calls

Make a conference call
You cannot add more than two contacts to a conference call.
1. During a call, press the Menu key.
2. Click Conference Call.
3. Type a phone number or highlight a contact.
4. Press the Send key.
5. During the second call, press the Send key.
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Type X and the access code.
Conference calls
Leave a conference call
Depending on your wireless service provider, this feature might not be supported.
If you make a conference call, you can leave the conference call and the call continues without you.
1. During a conference call, press the Menu key.
2. Click Flash.

Call logs

About call logs
Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone application or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen.
Your BlackBerry® device stores call logs for 30 days.
View call logs in a message list
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Logging.
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4. Select an option for a call log type.
To hide call logs in a message list, select the None option.
Add notes to a call log
1. In the phone application, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Add Notes.
6. Type call notes.
7. Press the Menu key.
8. Click Save.
Change call log notes
1. In the phone application, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. Change the call notes.
7. Press the Menu key.
8. Click Save.
Call logs
Send a call log
1. In the phone application, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Forward.
Delete call log notes
1. In the phone application, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. Press the Menu key.
7. Click Clear Field.
8. Press the Menu key.
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9. Click Save.

Call forwarding

Call forwarding
About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.
For more information, contact your wireless service provider.
Forward calls
To perform this task, your wireless service provider must set up your BlackBerry® device for this service.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Perform one of the following actions:
• To forward all calls to a call forwarding number, click All Calls. Change the Forward All Calls field to a call forwarding number.
• To forward unanswered calls only, click All Calls. Change the Forward All Calls field to Do Not Forward. Press the Menu key. Click Save. Click Busy, No Answer, or Unreachable. Change the If Busy, If No Reply, or If Not Reachable fields to a call forwarding number.
5. Press the Menu key.
6. Click Save.
To stop forwarding calls, change the Forward All Calls field to Do Not Forward.
Add a call forwarding phone number
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click New Number.
6. Type a phone number.
7. Press the Enter key.
8. Press the Menu key.
9. Click Close.
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Change a call forwarding phone number
You can only change call forwarding phone numbers that you have added.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click Edit Numbers.
6. Highlight a phone number.
7. Press the Menu key.
8. Click Edit.
9. Change the phone number.
10. Press the Enter key.
Delete a call forwarding phone number
You can only delete call forwarding phone numbers that you have added.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click Edit Numbers.
6. Click a phone number.
7. Click Delete.

Smart dialing

Smart dialing
About smart dialing
You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country code and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that you specified in the smart-dialing options.
In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently. If you specify a phone number for an organization, you can call a contact at the organization quickly by dialing the contact's extension only. Likewise, when you add a contact from the organization to your contact list, you only need to type the contact's extension.
Set the default country code and area code
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Smart Dialing.
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4. Set the Country Code and Area Code fields.
5. In the National Number Length field, set the default length for phone numbers in your country.
6. Press the Menu key.
7. Click Save.
Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.

TTY support

Set options for dialing extensions
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Smart Dialing.
4. In the Number field, type the main phone number for an organization.
5. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.
6. In the Extension Length field, set the default length for extensions.
7. Press the Menu key.
8. Click Save.
TTY support
About TTY support
When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit
www.shopblackberry.com.
Turn on TTY support
Depending on your wireless service provider, this feature might not be supported.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click TTY.
4. Change the TTY Mode field to Yes.
5. Press the Menu key.
6. Click Save.
A TTY indicator appears in the device status section of the screen.
To turn off TTY support, change the TTY Mode field to No.
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Multiple phone numbers

Multiple phone numbers
About multiple phone numbers
You can have multiple phone numbers associated with your BlackBerry® device if one of the following situations applies:
• Your device supports more than one phone number.
• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number.
If you have more than one phone number associated with your device, you can switch the phone number that you use as your active phone number. If your device supports more than one phone number, you make calls from and receive calls to your active phone number only. If your device supports a BlackBerry MVS Client phone number and another phone number, you can receive calls to both phone numbers, but you make calls using your active phone number only. For example, you cannot place one call on hold and make a second call using another phone number.
If you have a BlackBerry MVS Client phone number and another phone number, you can receive calls to either phone number even when you are on a call.
You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.
Switch the active phone number
To perform this task, your BlackBerry® device must be connected to the wireless network.
You can make and receive calls using another phone number that is associated with your device by changing the active phone number.
1. In the phone application, click your phone number at the top of the screen.
2. Click the phone number that you want to set as the active phone number.

Phone options

Turn on dialing from the Lock screen
1. In the device options, click Password.
2. Set the Allow Outgoing Calls While Locked field to Yes.
3. Press the Menu key.
4. Click Save.
Sort phone numbers or contacts on the Phone screen
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
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• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.
• To sort contacts alphabetically by contact name, change the Phone List View field to Name.
• To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent.
5. Press the Menu key.
6. Click Save.
To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log.
Hide or display your phone number when you make calls
The wireless network can override the option that you choose.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• To request that your phone number is hidden, change the Restrict My Identity field to Always.
• To request that your phone number is displayed, change the Restrict My Identity field to Never.
• To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined.
5. Press the Menu key.
6. Click Save.
Phone options
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. In an application, press the Menu key.
2. Click Options.
3. If necessary, click General Options.
4. Change the Confirm Delete field to No.
5. Press the Menu key.
6. Click Save.
Answer calls automatically when you remove your device from the holster
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Auto Answer Calls field to Out Of Holster.
5. Press the Menu key.
6. Click Save.
Stop answering calls automatically when you open the flip
1. In the phone application, press the Menu key.
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