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RBU20CW
User Guide
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Safety and Product Information
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Table of contents
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BlackBerry RBU20CW User Guide

User Guide
BlackBerry Curve 8330 Smartphone
SWD-319876-1213120259-001
Contents
BlackBerry basics..................................................................................................................................................................................................................................11
Switch typing input methods..........................................................................................................................................................................................................................11
Switch applications..........................................................................................................................................................................................................................................11
Assign an application to a Convenience key................................................................................................................................................................................................11
Set owner information.....................................................................................................................................................................................................................................11
Turn on standby mode....................................................................................................................................................................................................................................12
About links........................................................................................................................................................................................................................................................12
Expand a folder................................................................................................................................................................................................................................................ 12
Collapse a folder..............................................................................................................................................................................................................................................12
BlackBerry basics shortcuts........................................................................................................................................................................................................................... 12
Shortcuts................................................................................................................................................................................................................................................15
BlackBerry basics shortcuts...........................................................................................................................................................................................................................12
Phone shortcuts...............................................................................................................................................................................................................................................15
Camera and video camera shortcuts............................................................................................................................................................................................................15
Message shortcuts...........................................................................................................................................................................................................................................15
Typing shortcuts..............................................................................................................................................................................................................................................16
Search shortcuts.............................................................................................................................................................................................................................................. 17
Attachment shortcuts......................................................................................................................................................................................................................................17
Browser shortcuts............................................................................................................................................................................................................................................18
Media shortcuts...............................................................................................................................................................................................................................................18
Map shortcuts..................................................................................................................................................................................................................................................19
Calendar shortcuts..........................................................................................................................................................................................................................................19
Phone...................................................................................................................................................................................................................................................... 21
Phone basics.....................................................................................................................................................................................................................................................21
Emergency calls..............................................................................................................................................................................................................................................23
Volume..............................................................................................................................................................................................................................................................23
Voice dialing....................................................................................................................................................................................................................................................24
Voice mail........................................................................................................................................................................................................................................................26
Speed dial.........................................................................................................................................................................................................................................................27
Conference calls..............................................................................................................................................................................................................................................27
Caller ID...........................................................................................................................................................................................................................................................28
Call logs............................................................................................................................................................................................................................................................29
Call forwarding................................................................................................................................................................................................................................................30
Smart dialing...................................................................................................................................................................................................................................................32
TTY support......................................................................................................................................................................................................................................................33
Multiple phone numbers................................................................................................................................................................................................................................34
Phone options..................................................................................................................................................................................................................................................34
Phone shortcuts...............................................................................................................................................................................................................................................15
Phone troubleshooting...................................................................................................................................................................................................................................37
Voice dialing.........................................................................................................................................................................................................................................24
Make a call using a voice command............................................................................................................................................................................................................24
Dial an extension using a voice command..................................................................................................................................................................................................25
Check your phone number using a voice command..................................................................................................................................................................................25
Check the wireless coverage level using a voice command.....................................................................................................................................................................39
Check the battery power level using a voice command...........................................................................................................................................................................39
Change the voice dialing language.............................................................................................................................................................................................................25
Turn off choice lists for voice commands....................................................................................................................................................................................................25
Set the matching sensitivity level for voice commands............................................................................................................................................................................25
Turn off voice prompts...................................................................................................................................................................................................................................25
Set playback options for voice dialing.........................................................................................................................................................................................................26
Improve voice recognition of numbers........................................................................................................................................................................................................26
Use a headset..................................................................................................................................................................................................................................................23
Voice dialing troubleshooting.......................................................................................................................................................................................................................41
Camera and video camera................................................................................................................................................................................................................. 43
Take a picture .................................................................................................................................................................................................................................................43
View the number of remaining pictures......................................................................................................................................................................................................43
Record a video.................................................................................................................................................................................................................................................43
View the amount of memory available for recording videos...................................................................................................................................................................44
Camera and video camera options..............................................................................................................................................................................................................44
Camera and video camera shortcuts............................................................................................................................................................................................................15
Camera and video camera troubleshooting...............................................................................................................................................................................................46
Email messages....................................................................................................................................................................................................................................47
Email message basics.....................................................................................................................................................................................................................................47
Email message folders...................................................................................................................................................................................................................................50
Sent messages.................................................................................................................................................................................................................................................51
Email message filters..................................................................................................................................................................................................................................... 52
Email message forwarding............................................................................................................................................................................................................................55
Message options.............................................................................................................................................................................................................................................56
Message list options.......................................................................................................................................................................................................................................58
Message shortcuts...........................................................................................................................................................................................................................................15
Message troubleshooting...............................................................................................................................................................................................................................61
PIN messages.......................................................................................................................................................................................................................................65
PIN message basics.......................................................................................................................................................................................................................................65
Sent messages.................................................................................................................................................................................................................................................51
Message list options.......................................................................................................................................................................................................................................58
Message shortcuts...........................................................................................................................................................................................................................................15
Message troubleshooting...............................................................................................................................................................................................................................61
SMS text messages..............................................................................................................................................................................................................................75
SMS text message basics...............................................................................................................................................................................................................................75
Sent messages.................................................................................................................................................................................................................................................51
Message options.............................................................................................................................................................................................................................................56
Message list options.......................................................................................................................................................................................................................................58
Message shortcuts...........................................................................................................................................................................................................................................15
Message troubleshooting...............................................................................................................................................................................................................................61
MMS messages.....................................................................................................................................................................................................................................85
MMS message basics.....................................................................................................................................................................................................................................85
MMS message attachments..........................................................................................................................................................................................................................89
Message options.............................................................................................................................................................................................................................................56
Message list options.......................................................................................................................................................................................................................................58
Message shortcuts...........................................................................................................................................................................................................................................15
Message troubleshooting...............................................................................................................................................................................................................................61
Typing....................................................................................................................................................................................................................................................97
Typing basics...................................................................................................................................................................................................................................................97
Typing input methods....................................................................................................................................................................................................................................99
Spelling checker............................................................................................................................................................................................................................................100
AutoText..........................................................................................................................................................................................................................................................101
Typing shortcuts..............................................................................................................................................................................................................................................16
Typing troubleshooting................................................................................................................................................................................................................................103
Search..................................................................................................................................................................................................................................................105
About search..................................................................................................................................................................................................................................................105
Search for messages.....................................................................................................................................................................................................................................105
Search criteria...............................................................................................................................................................................................................................................105
View a list of saved searches.......................................................................................................................................................................................................................106
Change a saved search................................................................................................................................................................................................................................106
Delete a saved search..................................................................................................................................................................................................................................106
Search for messages by contact or subject..............................................................................................................................................................................................106
Search for text in a message, attachment, or web page..........................................................................................................................................................................49
Search shortcuts..............................................................................................................................................................................................................................................17
Attachments.......................................................................................................................................................................................................................................109
Attachment basics........................................................................................................................................................................................................................................109
Document attachments................................................................................................................................................................................................................................ 110
Spreadsheet attachments..............................................................................................................................................................................................................................111
Media attachments........................................................................................................................................................................................................................................112
Presentation attachments............................................................................................................................................................................................................................112
vCard contact attachments..........................................................................................................................................................................................................................113
Attachment shortcuts......................................................................................................................................................................................................................................17
Attachment troubleshooting........................................................................................................................................................................................................................114
Synchronization..................................................................................................................................................................................................................................115
About synchronization.................................................................................................................................................................................................................................. 115
Prerequisites: Wireless email reconciliation..............................................................................................................................................................................................115
Reconcile email messages over the wireless network..............................................................................................................................................................................115
Delete email messages over the wireless network...................................................................................................................................................................................115
Prerequisites: Wireless data synchronization............................................................................................................................................................................................116
Synchronize organizer data over the wireless network........................................................................................................................................................................... 116
About synchronization conflicts..................................................................................................................................................................................................................116
Manage email reconciliation conflicts........................................................................................................................................................................................................116
Manage data synchronization conflicts......................................................................................................................................................................................................117
About backing up and restoring device data.............................................................................................................................................................................................117
Prerequisites: Wireless data restoration.....................................................................................................................................................................................................117
Delete all device data....................................................................................................................................................................................................................................117
Empty the deleted items folder on your computer from your device.....................................................................................................................................................118
Synchronization troubleshooting................................................................................................................................................................................................................118
Browser.................................................................................................................................................................................................................................................121
Browser basics................................................................................................................................................................................................................................................121
Links, pictures, and web page addresses...................................................................................................................................................................................................123
Browser bookmarks.......................................................................................................................................................................................................................................125
Web feeds.......................................................................................................................................................................................................................................................128
Browser options.............................................................................................................................................................................................................................................130
Browser security............................................................................................................................................................................................................................................132
Browser push..................................................................................................................................................................................................................................................135
Browser shortcuts............................................................................................................................................................................................................................................18
Browser troubleshooting..............................................................................................................................................................................................................................137
Applications........................................................................................................................................................................................................................................139
Add an application........................................................................................................................................................................................................................................139
View properties for an application.............................................................................................................................................................................................................139
Delete a third-party application.................................................................................................................................................................................................................139
Receive a device password prompt before you add an application......................................................................................................................................................139
View the size of an application database..................................................................................................................................................................................................139
Application troubleshooting........................................................................................................................................................................................................................140
Media.....................................................................................................................................................................................................................................................141
Media file management................................................................................................................................................................................................................................141
Songs, ring tones, videos, and voice notes................................................................................................................................................................................................143
Playlists...........................................................................................................................................................................................................................................................146
Pictures...........................................................................................................................................................................................................................................................148
Media card options........................................................................................................................................................................................................................................151
Media shortcuts...............................................................................................................................................................................................................................................18
Media troubleshooting.................................................................................................................................................................................................................................153
Maps.....................................................................................................................................................................................................................................................155
Map basics......................................................................................................................................................................................................................................................155
Navigation......................................................................................................................................................................................................................................................156
Map options....................................................................................................................................................................................................................................................157
Map shortcuts..................................................................................................................................................................................................................................................19
Maps troubleshooting...................................................................................................................................................................................................................................158
GPS technology.................................................................................................................................................................................................................................159
About GPS technology.................................................................................................................................................................................................................................159
Turn on GPS technology..............................................................................................................................................................................................................................159
Get your GPS location..................................................................................................................................................................................................................................159
Prevent others from tracking your location..............................................................................................................................................................................................159
GPS technology troubleshooting...............................................................................................................................................................................................................160
Contacts...............................................................................................................................................................................................................................................161
Contact basics................................................................................................................................................................................................................................................161
Mailing lists....................................................................................................................................................................................................................................................163
Caller ID...........................................................................................................................................................................................................................................................28
Categories......................................................................................................................................................................................................................................................165
Address lookup..............................................................................................................................................................................................................................................166
Contact list options.......................................................................................................................................................................................................................................167
Contact troubleshooting..............................................................................................................................................................................................................................168
Calendar..............................................................................................................................................................................................................................................169
Calendar basics.............................................................................................................................................................................................................................................169
Meetings..........................................................................................................................................................................................................................................................171
Calendar options............................................................................................................................................................................................................................................173
Multiple calendars.........................................................................................................................................................................................................................................176
Calendar shortcuts..........................................................................................................................................................................................................................................19
Calendar troubleshooting.............................................................................................................................................................................................................................177
Tasks.....................................................................................................................................................................................................................................................179
Categories......................................................................................................................................................................................................................................................165
Task list options.............................................................................................................................................................................................................................................182
Memos..................................................................................................................................................................................................................................................185
Memo basics..................................................................................................................................................................................................................................................185
Categories......................................................................................................................................................................................................................................................165
Memo list options..........................................................................................................................................................................................................................................187
Alarm....................................................................................................................................................................................................................................................189
About the alarm.............................................................................................................................................................................................................................................189
Turn on the alarm..........................................................................................................................................................................................................................................189
Silence the alarm..........................................................................................................................................................................................................................................189
Calculator.............................................................................................................................................................................................................................................191
Use the calculator..........................................................................................................................................................................................................................................191
Convert a measurement................................................................................................................................................................................................................................191
Bluetooth technology.......................................................................................................................................................................................................................193
Bluetooth technology basics.......................................................................................................................................................................................................................193
Bluetooth technology options.....................................................................................................................................................................................................................195
Bluetooth technology troubleshooting......................................................................................................................................................................................................197
Date and time.....................................................................................................................................................................................................................................199
Set the date and time...................................................................................................................................................................................................................................199
Get the date and time from the wireless network automatically..........................................................................................................................................................199
Date and time troubleshooting..................................................................................................................................................................................................................199
Notification profiles..........................................................................................................................................................................................................................201
Notification basics........................................................................................................................................................................................................................................201
LED notification............................................................................................................................................................................................................................................203
Custom notification......................................................................................................................................................................................................................................204
Notification profile troubleshooting.........................................................................................................................................................................................................206
BlackBerry Messenger.....................................................................................................................................................................................................................209
Contacts.........................................................................................................................................................................................................................................................209
Conversations.................................................................................................................................................................................................................................................211
Availability......................................................................................................................................................................................................................................................213
Display and keyboard.......................................................................................................................................................................................................................215
Backlighting...................................................................................................................................................................................................................................................215
Display options..............................................................................................................................................................................................................................................215
Keyboard options...........................................................................................................................................................................................................................................217
Themes............................................................................................................................................................................................................................................................218
Display troubleshooting...............................................................................................................................................................................................................................219
Language.............................................................................................................................................................................................................................................221
Change the display language......................................................................................................................................................................................................................221
Add a display language................................................................................................................................................................................................................................221
Delete a display language............................................................................................................................................................................................................................221
About typing input languages.....................................................................................................................................................................................................................221
Change the typing input language.............................................................................................................................................................................................................99
Switch typing input methods..........................................................................................................................................................................................................................11
Turn off the shortcut for switching typing input languages..................................................................................................................................................................222
Change the voice dialing language.............................................................................................................................................................................................................25
Set display options for contacts..................................................................................................................................................................................................................167
Language troubleshooting..........................................................................................................................................................................................................................223
Wireless network coverage..............................................................................................................................................................................................................225
Find information about wireless coverage indicators.............................................................................................................................................................................225
Turn off a wireless connection ...................................................................................................................................................................................................................225
Network connection indicators..................................................................................................................................................................................................................225
Turn on wireless coverage notification.....................................................................................................................................................................................................204
Check the wireless coverage level using a voice command.....................................................................................................................................................................39
Turn off data service....................................................................................................................................................................................................................................226
About roaming..............................................................................................................................................................................................................................................226
Verify the status of network connections and services..........................................................................................................................................................................226
Wireless network coverage troubleshooting.............................................................................................................................................................................................227
Power, battery, and memory...........................................................................................................................................................................................................229
Turn off your device.....................................................................................................................................................................................................................................229
Set your device to turn on and turn off automatically............................................................................................................................................................................229
Check the battery power level....................................................................................................................................................................................................................229
Check the battery power level using a voice command...........................................................................................................................................................................39
Reset the device...........................................................................................................................................................................................................................................229
Extend battery life........................................................................................................................................................................................................................................229
Security................................................................................................................................................................................................................................................231
Security basics...............................................................................................................................................................................................................................................231
Password keeper...........................................................................................................................................................................................................................................232
Encryption......................................................................................................................................................................................................................................................234
Memory cleaning..........................................................................................................................................................................................................................................236
Advanced security.........................................................................................................................................................................................................................................237
Smart cards...................................................................................................................................................................................................................................................239
Software tokens............................................................................................................................................................................................................................................240
Security troubleshooting.............................................................................................................................................................................................................................240
Third-party application control......................................................................................................................................................................................................243
About permissions for third-party applications.......................................................................................................................................................................................243
Reset connection permissions for third-party applications ..................................................................................................................................................................243
About direct Internet connections for third-party applications............................................................................................................................................................243
Set up a direct Internet connection for a third-party application........................................................................................................................................................243
Set permissions for a third-party application..........................................................................................................................................................................................243
Connection permissions for third-party applications.............................................................................................................................................................................244
Interaction permissions for third-party applications..............................................................................................................................................................................244
Data permissions for third-party applications.........................................................................................................................................................................................245
BrickBreaker.......................................................................................................................................................................................................................................247
About BrickBreaker......................................................................................................................................................................................................................................247
BrickBreaker capsules..................................................................................................................................................................................................................................247
BrickBreaker scoring....................................................................................................................................................................................................................................248
Play BrickBreaker.........................................................................................................................................................................................................................................248
Adjust the volume...........................................................................................................................................................................................................................................23
Set the paddle speed...................................................................................................................................................................................................................................248
Submit a score to the BrickBreaker high score web site........................................................................................................................................................................249
Check the high scores on the BrickBreaker web site.............................................................................................................................................................................249
Service books......................................................................................................................................................................................................................................251
About service books......................................................................................................................................................................................................................................251
Accept a service book ..................................................................................................................................................................................................................................251
Delete a service book....................................................................................................................................................................................................................................251
Troubleshooting.................................................................................................................................................................................................................................253
Phone troubleshooting...................................................................................................................................................................................................................................37
Voice dialing troubleshooting.......................................................................................................................................................................................................................41
Camera and video camera troubleshooting...............................................................................................................................................................................................46
Message troubleshooting...............................................................................................................................................................................................................................61
Typing troubleshooting................................................................................................................................................................................................................................103
Attachment troubleshooting........................................................................................................................................................................................................................114
Synchronization troubleshooting................................................................................................................................................................................................................118
Browser troubleshooting..............................................................................................................................................................................................................................137
Application troubleshooting........................................................................................................................................................................................................................140
Media troubleshooting.................................................................................................................................................................................................................................153
Maps troubleshooting...................................................................................................................................................................................................................................158
Contact troubleshooting..............................................................................................................................................................................................................................168
Calendar troubleshooting.............................................................................................................................................................................................................................177
Bluetooth technology troubleshooting......................................................................................................................................................................................................197
Date and time troubleshooting..................................................................................................................................................................................................................199
Notification profile troubleshooting.........................................................................................................................................................................................................206
Display troubleshooting...............................................................................................................................................................................................................................219
Language troubleshooting..........................................................................................................................................................................................................................223
Wireless network coverage troubleshooting.............................................................................................................................................................................................227
Security troubleshooting.............................................................................................................................................................................................................................240
Diagnostic reports........................................................................................................................................................................................................................................265
Glossary..............................................................................................................................................................................................................................................267
Legal notice........................................................................................................................................................................................................................................269
10

BlackBerry basics

Switch typing input methods

You can only switch typing input methods if the typing input language for your BlackBerry® device is Arabic or Russian.
1. In the device options, click Language.
2. Perform one of the following actions:
• To use the multi-tap input method, set the Input Language field to <Language> Multitap.
• To use the SureType® input method, set the Input Language field to <Language>.
3. Press the Menu key.
4. Click Save.

Switch applications

1. In any application, press the Menu key.
2. Click Switch Application.
3. Perform one of the following actions:
• If the application that you want to switch to appears, highlight an application and press the Enter key.
• If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key.

Assign an application to a Convenience key

Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
1. In the device options, click Screen/Keyboard.
2. Set the Convenience Key Opens fields.
3. Press the Menu key.
4. Click Save.

Set owner information

1. In the device options, click Owner.
2. Type your contact information.
3. Press the Menu key.
4. Click Save.
11

Turn on standby mode

If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again.

About links

Links appear on your BlackBerry® device as underlined text. You can have links to various items such as phone numbers, web sites, and email addresses and can use these links to make calls, visit web sites, or start composing messages quickly.

Create a link for a PIN

You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message. When typing text, type pin: and the PIN.

Expand a folder

1. Click a folder with a plus sign (+) beside it.
2. If necessary, click Expand.

Collapse a folder

1. Click a folder with a minus sign (-) beside it.
2. If necessary, click Collapse.

BlackBerry basics shortcuts

• To move the cursor, roll the trackball.
• To move back a screen, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.
• To return to the Home screen, press the End key.
• To delete a highlighted item, press the Backspace/Delete key.
12

BlackBerry basics troubleshooting

No application opens when I press a Convenience key
Verify that you have not deleted the application that you assigned to the key. Assign a different application to the key.
Some features are not available on my device
Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device.
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator.
13
14

Shortcuts

BlackBerry basics shortcuts

• To move the cursor, roll the trackball.
• To move back a screen, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.
• To return to the Home screen, press the End key.
• To delete a highlighted item, press the Backspace/Delete key.

Phone shortcuts

• To answer a call, press the Send key.
• To insert a plus sign (+) when typing a phone number, hold 0.
• To add an extension to a phone number, press the Alt key and the X key. Type the extension number.
• To assign a speed dial number to a key, on the Home screen or in the phone, hold the key.
• To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the Speakerphone key.
• To check your voice mail, hold 1.
• To type a letter in a phone number field, press the Alt key and the letter key.
• To view your contact list in the phone, press the Space key. Hold the Send key.
• To switch phone numbers, in the phone, click your active phone number. Click a phone number.

Camera and video camera shortcuts

• To take a picture, press the Right Convenience key.
• To zoom in to a subject before taking a picture, press the Volume Up key.
• To zoom out from a subject before taking a picture, press the Volume Down key.
• To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.

Message shortcuts

In a message
15
• To reply to a message, press R.
• To reply to all in an email message or a PIN message, press L.
• To forward a message, press F.
• To file a highlighted email message, press I.
• To view the email address of a contact, highlight the contact in an email message. Press Q. To view the display name, press Q again.
• To move to the last cursor position after you close and reopen a received email message or PIN message, press G.
In a message list
• To open a highlighted message, press the Enter key.
• To compose a message from a message list, press C.
• To mark a message as opened or unopened, press the Alt key and U.
• To view received messages, press the Alt key and I.
• To view sent messages, press the Alt key and O.
• To view voice mail messages, press the Alt key and V.
• To view SMS text messages, press the Alt key and S.
• To view call logs, press the Alt key and P.
• To view all your messages, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a message list, press T.
• To move to the bottom of a message list, press B.
• To move to the next date, press N.
• To move to the previous date, press P.
• To move to the next unopened item, press U.
• To move to the next related message, press J.
• To move to the previous related message, press K.

Typing shortcuts

• To insert a period, press the Space key twice. The next letter is capitalized.
• To capitalize a letter, hold the letter key until the capitalized letter appears.
• To type the alternate character on a key, press the Alt key and the character key.
• To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and roll the trackball to the left until ü appears. Release the letter key when the accented or special character appears.
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a text field, hold the Alt key and press the number key.
16
• To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key.
• To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key.
• To switch typing input languages, in the device options, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key.
Insert symbols
• To insert an at sign (@) or a period (.) in an email address field, press the Space key.
• To type a symbol, press the Symbol key. Type the letter that appears below the symbol.
Work with text
• To highlight a line of text, press the Shift key and roll the trackball up or down.
• To highlight text character by character, hold the Shift key and roll the trackball left or right.
• To cancel a text selection, press the Escape key.
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
• To copy highlighted text when typing, press the Alt key and click the trackball.
• To paste highlighted text when typing, press the Shift key and click the trackball.

Search shortcuts

• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in a message, press S.
• To search for text in an attachment or on a web page, press F.
• To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press F.

Attachment shortcuts

• To search for text in an attachment, press F.
• To move to the last cursor position after closing and reopening an attachment, press G.
In a spreadsheet
• To move to a specific cell, press G.
• To view the content of a cell, press the Space key.
• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.
• To view hidden columns or rows, press H. To hide the columns or rows, press H.
In a presentation
• To switch presentation views, press M.
• To move to the next slide, verify that you are viewing the presentation in slide view. Press N.
• To move to the previous slide, verify that you are viewing the presentation in slide view. Press P.
17
• To move to the last cursor position after closing and reopening a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press G.

Browser shortcuts

• To insert a period (.) in the web address field, press the Space key.
• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.
• To stop loading a web page, press the Escape key.
• To close the browser, hold the Escape key.
On a web page
• To switch between Column view and Page view, press Z.
• To move to a specific web page, press G.
• To return to the home page, press H.
• To open the bookmark list, press K.
• To add a bookmark, press A.
• To view a list of web pages that you have visited recently, press I.
• To refresh a web page, press R.
• To view the web page address for a link, highlight a link. Press L.
• To view the web page address for a web page, press P.
• To save a web page to a message list, press S.
• To follow a link, highlight or pause on the link. Press the Enter key.
• To hide the banner, press U. To view the banner, press U.
• To open the browser options, in the browser, press O.
• To hide the browser, press D.
Navigate a web page
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a web page, press T.
• To move to the bottom of a web page, press B.

Media shortcuts

• To pause a video or song, press the Mute key. To resume playing a video or song, press the Mute key.
• To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key.
• To play the next song in a category, press N.
• To play the previous song in a category, press P.
18
• To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly.
• To rotate a picture, press L.
• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.
• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.
• To fit a picture to the screen size, press 1.

Map shortcuts

• To zoom in to a map, press I.
• To zoom out from a map, press O.
• To view status information at the top of a map, press U. To hide status information at the top of a map, press U.
• To view tracking information at the bottom of a map, press the Space key. To hide tracking information at the bottom of a map, press the Space key.
• To move to the next direction on a route, press N.
• To move to the previous direction on a route, press P.

Calendar shortcuts

For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.
• To schedule an appointment, press C.
• To change to Agenda view, press A.
• To change to Day view, press D.
• To change to Week view, press W.
• To change to Month view, press M.
• To move to the next day, week, or month, press the Space key.
• To move to the previous day, week, or month, press the Shift key and the Space key.
• To move to the current date, press T.
• To move to a specific date, press G.
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Phone

Phone basics

Find your phone number
In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, your active phone number appears at the top of the screen.
Make a call
1. On the Home screen or in the phone, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2.
Press the
To end the call, press the key.
Answer a call
Press the Send key. To end the call, press the End key.
Answer a second call
1. Press the Menu key.
2. Click Answer - Hold Current.
key.
Ignore a call
Press the End key.
Mute a call
During a call, press the Mute key. To turn mute off, press the Mute key again.
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Turn on the speakerphone
During a call, press the Speakerphone key. Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see
the safety and product information booklet for your device.
Turn off the speakerphone
Perform one of the following actions:
• To turn off the speakerphone during a call, press the Speakerphone key.
• To turn off the speakerphone and listen privately to a voice mail message, song, or video, press the Menu key. Click Activate
Handset Speaker.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.
• To type a number, press a number key.
• To type a letter, hold the Alt key. Press the letter key.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Switch calls
1. Press the Menu key.
2. Click Flash.
Make a call when the device is locked
Verify that dialing from the Lock screen is turned on.
1. On the Lock screen, press the Enter key.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
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Use a headset
You can purchase an optional headset to use with your BlackBerry® device.
• To answer a call, press the headset button.
• To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.
• To end a call, hold the headset button.
• To make a call using a voice command, hold the headset button. Say the command.
• To pause a song, press the headset button. To resume playing the song, press the headset button again.
For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls
Your BlackBerry® device is designed to make emergency calls even when it is locked. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically.
You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America).
About Emergency Callback Mode
When you end an emergency call, the BlackBerry® device enters Emergency Callback Mode. This mode enables the operator to call you back or determine your approximate location. Depending on your service provider, Emergency Callback Mode is active for five minutes or is canceled when you make a non-emergency call.
In Emergency Callback Mode, you cannot send and receive messages or browse web pages.
Your device exits Emergency Callback Mode at any time if you make a non-emergency call.
Make an emergency call
• If your keyboard or BlackBerry® device is unlocked, in the phone, type the emergency number. Press the Send key.
• If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.

Volume

Adjust the volume
• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.
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Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
Improve sound quality during a call
You can only change sound quality for the earpiece on your BlackBerry® device.
1. During a call, press the Menu key.
2. Click Enhance Call Audio.
3. Select a bass or treble option.
Improve sound quality for all calls
You can only change sound quality for the earpiece on your BlackBerry® device.
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Enhance Call Audio field.
5. Press the Menu key.
6. Click Save.

Voice dialing

Make a call using a voice command
If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device. You cannot make calls to emergency numbers using voice commands.
1. In the voice dialing application, wait for the sound.
2. Say "Call" and a contact name or phone number.
To end the call, press the End key.
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Dial an extension using a voice command
Verify that you have set smart dialing options. You can dial extensions only within your company.
Say "Call extension" and the extension number.
Check your phone number using a voice command
1. In the voice dialing application, wait for the sound.
2. Say "Check my phone number."
Change the voice dialing language
Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your wireless service provider or administrator.
1. In the device options, click Language.
2. Change the Voice Dialing Language field.
3. Press the Menu key.
4. Click Save.
Turn off choice lists for voice commands
1. In the device options, click Voice Dialing.
2. Set the Choice Lists field to Always Off.
3. Press the Menu key.
4. Click Save.
If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically.
Set the matching sensitivity level for voice commands
1. In the device options, click Voice Dialing.
2. Perform one of the following actions:
• To increase matches, set the Sensitivity field closer to Reject Less.
• To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.
3. Press the Menu key.
4. Click Save.
Turn off voice prompts
1. In the voice dialing application, wait for the sound.
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2. Say "Turn prompts off."
Set playback options for voice dialing
1. In the device options, click Voice Dialing.
2. Perform any of the following actions:
• To turn off playback for phone numbers, set the Digit Playback field to Disabled.
• To turn off playback for contacts, set the Name Playback field to Disabled.
• To set how quickly playback for contacts occurs, set the Name Playback Speed field.
• To set the playback volume for contacts, set the Name Playback Volume field.
3. Press the Menu key.
4. Click Save.
Improve voice recognition of numbers
1. In the device options, click Voice Dialing.
2. Press the Menu key.
3. Click Adapt Digits.
4. Complete the instructions on the screen.

Voice mail

Check your voice mail
Verify that you have a voice mail access number. Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone, press the Menu key.
2. Click Call Voice Mail.
Change the voice mail access number
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. If you have more than one phone number associated with your device, you can only set the voice mail access number for the active phone number.
1. In the phone, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
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6. Click Save.

Speed dial

Make a call using speed dial
You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open message. Hold the key that you have assigned to the contact or phone number.
Assign a speed dial number to a key
1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
Change the contact assigned to a speed dial key
1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click a contact or phone number.
4. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key.
Click the trackball.
• To delete the contact from the speed dial list, click Delete.

Conference calls

Make a conference call
You cannot add more than two contacts to a conference call.
1. During a call, press the Menu key.
2. Click Conference Call.
3. Type a phone number or highlight a contact.
4. Press the Send key.
5. During the second call, press the Send key.
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Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Type X and the access code.
Leave a conference call
Verify that your wireless service provider supports this feature. If you make a conference call, you can leave the conference call and the call continues without you.
1. During a conference call, press the Menu key.
2. Click Flash.

Caller ID

Add a caller ID picture for a contact
1. In the address book, highlight a contact.
2. Press the Menu key.
3. Click Add Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Center the picture in the box.
8. Click the trackball.
9. Click Crop and Save.
Change the caller ID picture for a contact
1. When changing a contact, highlight the caller ID picture.
2. Press the Menu key.
3. Click Replace Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Center the picture in the box.
8. Click the trackball.
9. Click Crop and Save.
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