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LCD Monitor
User Manual
Entertainment Monitor | EW Series
Copyright
Copyright © 2019 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes.
The performance of flicker-free may be affected by external factors such as poor cable quality, unstable power supply, signal interference, or poor grounding, and not limited to the above mentioned external factors. (Applicable for flicker-free models only.)
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at http://csr.BenQ.com/ for more details on BenQ's environmental commitments and
achievements.
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Power Safety
Please follow these safety instructions for best performance, and long life for your monitor.
0~40 C 10~90 % 0~3000 m |
-20~60 C 10~60 % 0~12000 m |
•The AC plug isolates this equipment from the AC supply.
•The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible.
•This product should be operated from the type of power indicated on the marked label. If you are not sure of the type of power available, consult your dealer or local power company.
•The Class I pluggable equipment Type A must be connected to protective earth.
•An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm must be used.
For Germany only:
•(If the weight of the product is less than or equal to 3 kg) An approved power cord greater or equal to H03VV-F, 3G, 0.75mm must be used.
•(If the weight of the product is more than 3 kg) An approved power cord greater or equal to H05VV-F or H05RR-F, 3G, 0.75mm must be used.
•(If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
For models with adapter:
•Use only the power adapter supplied with your LCD Monitor. Use of another type of power adapter will result in malfunction and/or danger.
•Allow adequate ventilation around the adapter when using it to operate the device or charge the battery. Do not cover the power adapter with paper or other objects that will reduce cooling. Do not use the power adapter while it is inside a carrying case.
•Connect the power adapter to a proper power source.
•Do not attempt to service the power adapter. There are no service parts inside. Replace the unit if it is damaged or exposed to excess moisture.
Care And Cleaning
• Do not place the monitor face down on the floor or a desk surface directly. Otherwise, scratches on the panel surface may occur.
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•The equipment is to be secured to the building structure before operation.
•(For models that support wall or ceiling mounting)
•Install your monitor and monitor mounting kit on a wall with flat surface.
•Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor.
•Turn off the monitor and the power before disconnecting the cables from the LCD monitor.
•Always unplug the product from the power outlet before cleaning. Clean the LCD monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.
•Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered. Your monitor should never be placed near or over a radiator or heat sources, or in a built-in installation unless proper ventilation is provided.
•Do not place heavy loads on the monitor to avoid possible personal injury or damage to the monitor.
•Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor.
•Refer to the product label for information on power rating, manufacture date, and identification markings.
Servicing
•Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing.
•Contact your place of purchase or visit the local website from www.BenQ.com for more support.
Caution
•The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes.
•Looking at the screen for an extended period of time causes eye fatigue and may deteriorate your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.
•Reduce your eye strain by focusing on objects far way.
•Frequent blinking and eye exercise help keep your eyes from drying out.
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Typographics
Icon / Symbol |
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Warning |
Information mainly to prevent the damage to components, |
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data, or personal injury caused by misuse and improper |
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operation or behavior. |
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Tip |
Useful information for completing a task. |
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Note |
Supplementary information. |
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In this document, the steps needed to reach a menu may be shown in condensed form, for example: Menu > System > Information.
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Table of Contents |
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Copyright ...................................................................................................................................... |
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Getting started ............................................................................................................................. |
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Getting to know your monitor ............................................................................................. |
11 |
Front view.................................................................................................................................................. |
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Back view ................................................................................................................................................... |
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Connections .............................................................................................................................................. |
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Getting to know your remote control (EW3280U only) ............................................... |
14 |
Front view.................................................................................................................................................. |
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Installing the battery ................................................................................................................................ |
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Power delivery of USB-C™ port on your monitor (EW3280U / EW2780U) .......... |
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How to assemble your monitor hardware ........................................................................ |
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How to detach the stand and the base ............................................................................................... |
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Using the monitor wall mounting kit ................................................................................................... |
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Getting the most from your BenQ monitor ...................................................................... |
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How to install the monitor on a new computer .............................................................................. |
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How to upgrade the monitor on an existing computer ................................................................. |
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How to install on Windows 10 system .............................................................................................. |
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How to install on Windows 8 (8.1) system ....................................................................................... |
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How to install on Windows 7 system ................................................................................................ |
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How to adjust your monitor ................................................................................................. |
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The remote control (EW3280U only)................................................................................................ |
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The control panel..................................................................................................................................... |
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5-way controller and basic menu operations .................................................................................... |
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Working with the hot keys.................................................................................................................... |
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Working with the HDR Mode key (EW3280U) or HDRi hot key (EW2780U / EW2780Q) 37 |
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Adjusting screen brightness automatically (Bright Intelligence Plus)............................................ |
38 |
Working with HDR technology............................................................................................................ |
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Adjusting volume quickly (EW3280U) ................................................................................................ |
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Choosing an audio scenario................................................................................................................... |
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Adjusting display mode ........................................................................................................................... |
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Choosing an appropriate picture mode.............................................................................................. |
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Connecting the monitor to your MacBook series product ........................................................... |
41 |
Enabling color vision accessibility (Color Weakness).................................................................. |
41 |
Activating FreeSync (EW3280U only)................................................................................................. |
42 |
Working with Video Format Support technology............................................................................ |
42 |
Navigating the main menu ...................................................................................................... |
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Input menu ............................................................................................................................................... |
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Picture menu .......................................................................................................................................... |
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Color menu .............................................................................................................................................. |
47 |
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Audio menu ............................................................................................................................................. |
50 |
Eye Care menu ....................................................................................................................................... |
52 |
Custom Key menu ................................................................................................................................ |
54 |
System menu ........................................................................................................................................... |
55 |
Troubleshooting ........................................................................................................................ |
58 |
Frequently asked questions (FAQ)....................................................................................................... |
58 |
Need more help?...................................................................................................................................... |
61 |
12/12/19
Getting started
When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.
BenQ LCD Monitor |
(Models with volume knob) |
(Models without volume knob)
Monitor Stand
Monitor Base
Quick Start Guide
CD-ROM
8 Getting started
Power Cord
(Picture may differ from product supplied for your region.)
Remote Control
(RC-0011, with one CR2032 battery) (EW3280U only)
Remote Control Holder (EW3280U only)
Video Cable: HDMI
Video Cable: DP (Optional accessory)
Video Cable: DP to mini DP (Optional accessory)
Video Cable: USB-C™ (Optional accessory)
If a USB-C™ cable is not included in the product package, make sure the purchased cable is certified by USB-IF and is full-featured, with power delivery and video / audio / data transfer functions.
Audio Cable (Optional accessory)
Getting started |
9 |
• Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.
•Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor. The fitted foam packing is ideal for protecting the monitor during transport.
Always keep the product and accessories out of reach of small children.
10 Getting started
Getting to know your monitor
Front view
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EW3280U |
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(Bottom view without monitor stand)
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1.Volume knob
2.Speakers
3.Light sensor / proximity sensor / IR receiver (for remote control*)
4.Power indicator
5.HDRi hot key
*: IR receiver is for EW3280U only.
Getting to know your monitor |
11 |
Back view
EW3280U |
EW2780U / EW2780Q |
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101112 |
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6.Speakers
7.Control buttons
8.Power button
9.Headphone jack
10.HDMI socket x 2
11.DisplayPort socket
12.USB-C™ port (EW3280U / EW2780U)
13.Cable cover
14.AC power input jack
15.Kensington lock slot
•Above diagram may vary depending on the model.
•Picture may differ from product supplied for your region.
12 Getting to know your monitor
Connections
The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately.
For detailed connection methods, see page 21.
(EW3280U / EW2780U only)
Headphone
PC / Notebook
Getting to know your monitor |
13 |
Getting to know your remote control (EW3280U only)
Front view
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No. |
Name |
Key |
Description |
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Power key |
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Turns the power on or off. |
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OK key |
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• Enters sub menu. |
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• Confirms the selection. |
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Navigation keys |
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• Goes to the previous menu item. |
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• For up / increase adjustment |
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Enters sub menus. |
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• Goes to the next menu item. |
• For down / decrease adjustment.
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• Returns to the previous menu. |
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• Exits OSD menu. |
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4 |
HDR Mode |
Accesses a list of HDR options. Press repeatedly to cycle through |
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these options. See Working with the HDR Mode key |
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(EW3280U) or HDRi hot key (EW2780U / EW2780Q) on page |
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37 for more information. |
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5 |
B.I.+ key |
Enables / disables B.I.+ function. See Adjusting screen brightness |
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automatically (Bright Intelligence Plus) on page 38 for more |
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information. |
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Low Blue |
Accesses a list of Low Blue Light options. Press repeatedly to |
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Light key |
cycle through these options. See Low Blue Light on page 53 for |
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more information. |
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7 |
Mute key |
Mutes / unmutes the volume. |
14 Getting to know your remote control (EW3280U
No. |
Name |
Key |
Description |
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Volume down |
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Decreases the volume. |
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key |
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9 |
Input source |
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Accesses a list of available input sources. Press repeatedly to |
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key |
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cycle through these options. |
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Menu key |
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• Activates OSD main menu. |
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• (When the hotkey menu has been activated) Closes the hotkey |
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menu. |
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Audio |
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Accesses a list of audio scenario options. Press repeatedly to |
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Scenario key |
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cycle through these options. |
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Volume up key |
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Increases the volume. |
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OSD = On Screen Display.
Installing the battery
1.Turn over the remote control. Remove the battery cover as illustrated.
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2.Press down the upper part of the battery so you can remove the battery from the lower part as illustrated.
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3. Remove the battery insulation sheet.
Getting to know your remote control (EW3280U only) 15
4.Replace the provided battery (CR2032) onto the battery holder properly. Make sure that the positive terminal (+) faces upward.
5.Replace the battery cover.
The remote control is ready to use now.
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•Keep the remote control and the battery out of reach of children.
•The remote control supplied with this product contains a coin / button cell battery. If the coin / button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death.
•If the remote control will not be used for an extended period of time, remove the battery.
16 Getting to know your remote control (EW3280U
Power delivery of USB-C™ port on your monitor (EW3280U / EW2780U)
Not all monitors equipped with USB-C™ ports support power delivery. If power delivery function is not available, additional power supply to the connected device is required.
With the power delivery function, your monitor helps supply power to the connected USB-C™ devices.
EW3280U / EW2780U
USB-C™ Power Delivery
5V / 3A
9V / 3A
15V / 3A
20V / 3A
•A connected device needs to be equipped with a USB-C™ connector that supports charging function via USB power delivery.
•The connected device can be charged via USB-C™ port even when the monitor is in power saving mode.(*)
•The USB power delivery is up to 60W. If the connected device requires more than 60W for operation or for boot up (when the battery is drained), use the original power adapter that came with the device.
•The information is based on the standard testing criteria and is provided for reference. The compatibility is not guaranteed as the user environments vary. If a USB-C™ cable is not included in the product package, make sure the purchased cable is certified by USB-IF and is
full-featured, with power delivery and video / audio / data transfer functions.
*: (EW2780U / EW3280U) Charging via USB-C™ in monitor power saving mode is available when the USB-C Awake function is enabled. Go to System > USB-C Awake and select ON.
Power delivery of USB-C™ port on your monitor 17
How to assemble your monitor hardware
• If the computer is turned on you must turn it off before continuing.
Do not plug-in or turn-on the power to the monitor until instructed to do so.
•The following illustrations are for your reference only. Available controls, input and output jacks may vary depending on the purchased model.
•Avoid finger pressure on the screen surface.
1.Attach the monitor base.
Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.
Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding.
Gently lay the screen face down on a flat clean padded surface.
Attach the monitor stand to the monitor base as illustrated until it locks in place.
Raise the thumbscrew lid and tighten the thumbscrew as illustrated. Then push the lid back.
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18 How to assemble your monitor hardware
Orient and align the stand arm with the monitor, then push them together until they click and lock into place.
Tighten the screws that fix the stand to the monitor.
To secure or release a screw, a flat-head screwdriver or a coin is required.
Depending on the monitor size, there may be more than one screw that fixes the stand to the monitor. The illustrations in this document are for your reference only and may look different from the appearance of the product.
Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.
You should position the monitor and angle the screen to minimize unwanted reflections from other light sources.
Your monitor is an edge-to-edge monitor and should be handled with care. Avoid finger pressure on the screen surface. Excessive force on the display is prohibited.
How to assemble your monitor hardware |
19 |
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