occur with RFID option..............................47
5502
5504
5510
5512
5513
Messages which can only
RFID internal................................47
No RFID job.................................47
RFID COM timeout ......................47
COM open failed..........................47
Get baud failed.............................47
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
4
5521 No transponder............................47
5522
Tag write err................................48
5523
Tag address err........................... 48
5524
CMD not applicable..................... 48
Tag read err................................48
5525
5526
Tag select first............................. 48
5527
Tag RF comm err.......................48
EEPROM failure.......................... 48
5528
5529
Parameter range ......................... 49
5530
Unknown CMD............................49
Protocol length ............................ 49
5531
5532
CMD not avail..............................49
5540
ISO error #1.................................49
ISO error #2.................................49
5541
5542
ISO error #3.................................49
5543
ISO error #15...............................49
ISO error #16...............................49
5544
5545
ISO error #17...............................50
5546
ISO error #18...............................50
ISO error #19...............................50
5547
5548
ISO error #20...............................50
5549
ISO error ???...............................50
Wrong tag type............................ 50
5550
5551
Max Tags failed........................... 50
5560
TCS full / cover............................50
Odd hex string............................. 50
5590
5600
Job without #Q ............................ 51
5601
Job memory full........................... 51
Param. incorrect.......................... 51
6000
6001
Nov. prog. err. ............................. 51
6002
New prog. vers............................51
Memory error...............................51
6003
6004
Load H8 program ........................ 52
6005
Fixfont data..................................52
Speedofont data.......................... 52
6006
6010
Printengine soft ........................... 52
6012
Start next job...............................52
Param. checksum........................52
6030
6031
New Parameters..........................53
6101
No sensor found.......................... 53
Filesystem regis .......................... 53
6200
6201
File sys. format............................ 53
6202
Drive open................................... 53
Filesystem close.......................... 53
6203
6204
Disk directory...............................53
Write disk.....................................53
6205
6206
Read disk.....................................54
6207
No file card...................................54
6300
Out of memory.............................54
Incomplete job..............................54
6301
6310
Centr. Timeout.............................54
6311
Centr. Timeout.............................54
Shared Memory ...........................54
8001
8002
Stream Buffer...............................54
8103
TrueDoc Font...............................55
Speedo alloc................................55
8104
8105
Load TrueType.............................55
8106
Fonttype wrong............................55
Character set ...............................55
8107
8108
Symbol set...................................55
8109
TT-specifications..........................55
Unknown char..............................55
8110
8111
Stream type..................................56
8112
Font not supp...............................56
Fixfont number.............................56
8200
8201
Font downl. full.............................56
8202
Font deleted.................................56
Bar code corr. ..............................56
8300
8301
Bar code data...............................56
8302
Barcode checksum ......................57
Bar code sample..........................57
8303
8304
Bar c. plain-copy..........................57
8305
Bar code print...............................57
Plain-copy len. .............................57
8306
8307
Readline dist................................57
8308
Bar code ratio...............................57
Module range...............................57
8309
8310
Bar code element.........................58
8311
Barcode table...............................58
PDF417 ECC...............................58
8400
8401
PDF417 Lines..............................58
8402
PDF417 Columns.........................58
PDF417 Style...............................58
8403
8404
PDF417 Command......................58
8405
PDF417 Size................................58
PDF417 Details............................58
8406
8407
PDF417 Coding ...........................59
8500
Code 25Int len..............................59
Postcode length...........................59
8501
8600
EAN Length..................................59
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
5
8601 UPCE Numbers sys. ................... 59
8700
IDM Data with 0...........................59
8701
IDM Data length ..........................59
8702
IDM Coding ................................. 59
IDM Self-test................................59
8703
8704
IDM Init. error .............................. 60
8705
IDM rows/columns.......................60
EAN128 field len..........................60
8760
8761
EAN128 Data type.......................60
8762
EAN128 Ident.............................. 60
Maxicode Mode........................... 60
8800
8801
Maxicode Sys no......................... 60
8802
Maxicode Zipcode.......................60
Maxicode Class........................... 60
8803
8804
Maxi. Sec. mess.......................... 61
8805
Maxicode Country ....................... 61
Cod49 Datalength ....................... 61
8830
8831
Cod49 wrong data....................... 61
8850
Unknown filetype......................... 61
Graphic open............................... 61
8851
8852
Graphic header............................61
8853
Graphic palette............................ 62
Graphic read................................62
8854
8856
Free store size.............................62
8857
Wrong mem config......................62
Codablock columns..................... 62
8900
8901
Codablock rows ........................... 62
8902
Codablock softw...........................62
8903
Codablock infogr..........................62
8950
Logo open....................................63
8951
File format....................................63
Not installed.................................63
8952
9000
Wrong errornum...........................63
9001
Software Error..............................63
Print head type.............................63
9003
9005
No Printhead................................64
9007
Bad MAC Address .......................64
Temporary MAC...........................64
9009
9011
Bootloader ext..............................64
9013
Head voltage................................65
Motor voltage...............................65
9014
9015
Network init.................................65
9016
DHCP Failed................................65
RTC read failed............................65
9017
9018
#!CA wrong Pos...........................66
9020
Param. ID wrong..........................66
No network link ............................66
9022
9024
Not possible !...............................66
9030
Log file:CF full..............................66
Log file: nnnn ...............................66
9031
9032
EP file log stop.............................66
9034
Use min 16MB RAM ....................66
No printpr. stop ............................67
9035
9036
DMA switch off.............................67
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
General information about error messages
Display of errors and status
When an error occurs, a message appears on the display.
9864 only: If the parameter SYSTEM PARAMETER > Signal buzzer is set to On,
an additional tone signal is given.
The status can be requested using the serial interface (see Easy Plug
command #!Xn).
Display The error or status report on the display is shown as follows:
Status xxxx
-- PrintStatus means the error is caused by a printer error, independent of
TextTextTextTextTextTe
Status: Is replaced by either “PrintStatus” or “QueueStatus.”
•
the print job. This is a message of the printer control.
6
-- QueueStatus means the error is caused by a faulty Easy Plug command
in the print job. This is an Easy Plug message.
More detailed information about the error codes and the actions required is
Example
xxxx signifies error codes from 0001 to 9999.
•
TextTextTextText stands for a brief text explanation.
•
given in the descriptions of each error code.
PrintStatus 8704
IDM Init. Error
Acknowledging status messages
Self-acknowledging Self-acknowledging status messages tell you about a printer event.
The message appears for a brief period on the display and is accompanied
by a short signal tone. The printer continues to operate without any user
intervention.
AcknowledgingAcknowledge codes appear on the display until the error has been
Pay attention to each message to prevent any problems.
corrected and acknowledged by pressing Enter. A short signal tone is given
when the message appears.
Disabling Disabling codes are more serious and require a “warm start” (press
Cut+Online+Feed) or require you to turn off the printer.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
Self-acknowledging
Header not underlined
7
Acknowledging
Disabling
Tab. 1 How error codes appear in the ma nual indicate the seriousness of the error.
The seriousness increases with the number of underlines.
Header underlined once
Header underlined twice
General software errors
Errors in the firmware are described in the error directory as “General
software errors.” They can only be corrected by Service.
If general software errors repeatedly occur, contact Service and provide the
error number and the circumstances in which the error occurred.
Unspecific errors
Some errors can have more than one cause. To find the specific reason for
such an error, it is important that it can be reproduced.
Send the following information to Service – preferably as files:
Layout and/or print job, which make the status message appear
•
Parameter configuration of the printer, when the error occurs
•
Log file of the printjob until the error occurs
•
Use parameter SPECIAL FUNCTION > Parameter to CF, to save the current
parameter configuration.
Use parameter SERVICE FUNCTION > EasyPlug monitor, to send the received
Easy Plug data to a serial interface. You can also save the log files of the
print job on a Compact Flash card (SPECIAL FUNCTION > Parameter to CF).
Unlisted Error Codes
Call Service if you receive an error message not listed in this manual.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
Listing of all Status reports
1000 No new command
Status General software error
8
Action See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1001 Parameter Table
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1002 Comm. sorting
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1003 Too many slashes
Status General software error
Action See notes in “General software errors” section.
1004 Slash w/o param.
Status General software error
Action
See notes in “General software errors” section.
Press Online to acknowledge.
1005 2 same commands
Status General software error
Action
See notes in “General software errors” section.
Press Online to acknowledge.
1006 Letter incorrect
Status General software error: self-acknowledging
Action See notes in “General software errors” section.
1007 Command incorr.
Status Unknown command.
Action
Check Easy Plug sequence.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1008 Subcomm. incorr.
Status Unknown letter in a subcommand.
9
Action
Check Easy Plug sequence.
1009 Param. tab inc.
Status General software error
Action
See notes in “General software errors” section.
Press Online to acknowledge.
1010 #ER x #Q !
Status One or more illegal commands between #ER and #Q.
Action
Notes about using Easy Plug commands can be found in the Easy Plug
Check transmitted Easy Plug sequence.
manual.
1011 #ER missing
Status One or more format commands without leading #ER (self-acknowledging)
Action
Notes about using Easy Plug commands can be found in the Easy Plug
None. The command is still carried out.
manual.
1012 #IM x #Q !
Status One or more illegal commands between #IM and #Q.
Action
Notes about using Easy Plug commands can be found in the Easy Plug
Check Easy Plug sequence.
manual.
1013 Comm. flag inc.
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1014 Uninit integer
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1015 Uninit float
Status General software error
10
Action See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1016 Uninit string
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1017 Uninit discr
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1018 Too many discr
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1019 Uninit BCD para.
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1020 Too much image
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1021 Uninit image par
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1022 Too many files
Status General software error
11
Action See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1023 Uninit File Para
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1024 Com. too long
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1025 Com twice there
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1026 Comm. w/o. flag
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1027 Uninit parameter
Status Parameter could not be initialized.
Action
Press Online to acknowledge.
1028 Parameter uninit
Status General software error
Action
See notes in “General software errors” section.
Press Online to acknowledge.
1029 Param. incorr.
Status Incorrect parameter in the command.
Action
Check Easy Plug sequence.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1030 Command incorr.
Status Error during the command interpretation.
12
Action
Check Easy Plug sequence.
1031 Too many slashes
Status Too many parameters between two slashes.
Action
Check Easy Plug sequence.
1032 Incorrect char.
Status Parameter contains an invalid character.
Action
Check Easy Plug sequence.
1033 Uninit flash par
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1034 Uninit restrict
Status A restricted string parameter could not be initialized.
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1035 Uninit combi
Status General software error. A combi parameter could not be initialized.
Action
See notes in “General software errors” section.
Press Online to acknowledge.
1036 Wrong combi para
Status General software error. A combi parameter could not be initialized.
Action
See notes in “General software errors” section.
Press Online to acknowledge.
1037 Software error
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1038 Software error
Status General software error
13
Action See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1087 OLV not active
Status Verifier-specific Easy Plug commands have been used (#OLVI or #OLVD),
without having set the printer to use a verifier.
Action See parameter INTERF. PARAM > COM2 PORT > Function Option.
Set the printer to verifier use.
1088 No realtimeclock
Status Realtime clock-specific Easy Plug commands have been used (#YS or
#YC), without having a realtime clock installed.
Action
Install a realtime clock.
1089 Seek Fkt. Error
StatusGeneral software error. An error occurred while processing the seek
function in the printer's internal file system.
Action
Press Online to acknowledge.
Please read the notes in section "General software errors".
1090 Incomplete Job
StatusThe actual print job is not terminated by the #Q command. The start
command #ER for a label format follows another #ER command without the
first format ending with #Q.
Action
Press Online to acknowledge.
End the print job with a #Q command.
1091 Wrong var field
StatusAn error occurred while interpreting the text string of a variable data field.
The error could be caused by a #YT or a #YB command (Easy Plug).
Self-acknowledging error.
Action
Check the text strings of variable data fields.
1092 Rename file
Status General software error
Action See notes in “General software errors” section.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1093 Delete file
Status File cannot be deleted.
14
Action
Make sure the file name is written correctly and it is not write-protected.
1094 More than 3 figs
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1097 Out of memory
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1099 File end
Status General software error
Action See notes in “General software errors” section.
1110 Opening Bracket
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1111 Closing Bracket
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1112 Para: No Value
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1113 No Default Value
Status General software error
Action
Turn off the printer, wait 30 seconds, then turn it back on.
See notes in “General software errors” section.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1114 < Limit value
StatusAn Easy Plug command sent to the printer contains a value that exceeds
the valid range at the bottom limit. The faulty value is replaced
automatically by a default value matching the limits.
Example: #YT109/-1/. The value –1 has been assigned to the parameter d.
Valid value for d is 0, 1, 2, 3. Therefore, -1 exceeds the value range at the
bottom limit.
15
Action
Check the Easy Plug command for valid values and correct them if
necessary.
1115 > Limit value
StatusAn Easy Plug command sent to the printer contains a value, which exceeds
the valid range at the top limit. The faulty value is replaced automatically by
a default value matching the limits.
Example: #YT109/5/. The value 5 has been assigned to the parameter d.
Valid value for d is 0, 1, 2, 3. Therefore, 5 exceeds the value range.
Action
Check the Easy Plug command for valid values and correct them if
necessary.
1120 Incorr. logo no.
StatusLogo number is invalid because it is outside of the address field.
(self-acknowledging)
Action
Make sure the logo number is within the range 0 to 255.
1121 Logo exists
Status Logo already exists.
Action
Change the designation of the logo and resave.
1122 Creating logo
Status General software error
Action See notes in “General software errors” section.
1123 Rename logo
Status General software error
Action See notes in “General software errors” section.
1124 Logo file
Status General software error
Action See notes in “General software errors” section.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1125 Delete error
Status General software error
16
Action See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1126 File creation
StatusA file could not be created. The error may be caused by an invalid file name
or insufficient printer memory.
Action
Check all used file names for length, applied characters, etc. Change the
file name.
Check the printer's memory usage.
1127 File format
Status A file name does not match the (DOS-) filename convention.
Action
Check all used file names for length, applied characters, etc. Change the
name.
1128 File exists
StatusA file should be loaded into the printer memory via #DF command. The
command was used without adding the parameter "O" for "Overwrite", but a
file already exists under the given name.
Action
Rename one of both files or set the parameter to "O".
1130 Float overflow
Status Value is too high for a floating comma variable.
Action
Turn off the printer, wait 30 seconds, then turn it back on.
Reduce the value.
1131 Combi overflow
Status Valid is too high for a combi variable.
Action
Turn off the printer, wait 30 seconds, then turn it back on.
Reduce the value.
1140 Line too long
Status Error during conversion from EPT into BIN: valid line length exceeded.
Action
Reduce line length.
1141 Para. incorr. Bl
Status Error during processing of a Bit Image parameter.
Action
Press Online to acknowledge.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1150 Integer overflow
Status Value too high for an integer variable.
17
Action
Turn off the printer, wait 30 seconds, then turn it back on.
Reduce the value.
1160 String too long
StatusA string parameter exceeds the maximum string length of 256 characters
(1024 characters in 2-dimensional bar codes respectively).
Action
Reduce the number of characters in the string.
1170 X Pos > width
Status X position exceeds valid maximum value.
Result The previously set print offset is retained.
Action
Reduce the value for X position.
1171 X Pos < zero
Status Value for X position < zero.
Result The previously set print offset is retained.
Action
Check the value for X position.
1172 Y Pos > length
Status Y position exceeds the label length.
Result The previously set print offset is retained.
Action
Reduce the value for Y position.
Select a longer label.
1173 Y Pos < zero
Status Value for Y position < zero.
Result The previously set print offset is retained.
Action
Check the value for Y position for signs.
1174 Max width: right
StatusMaximum label width – right exceeded. Fields such as character, line or
logo do not fit into the physical print format (self-acknowledging).
result Only fields that fit completely into the print format print.
Action
Change value for width or position of fields.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1175 Max width: left
StatusMaximum label width – left exceeded. Fields such as character, line or logo
do not fit into the physical print format (self-acknowledging).
result Only fields that fit completely into the print format print.
18
Action
Change the value for width or position of fields.
1176 Max length: top
Status Maximum label length – top exceeded.
Action
Correct label layout: Position the drawing fields to fit on the label or modify
the label length.
1177 Max length: bot.
Status Maximum label length – bottom exceeded.
Action
Correct label layout: Position the drawing fields to fit on the label.
1178 x Dots < zero
Status Bit Image.
Action
Turn off the printer, wait 30 seconds, then turn it back on.
1200 GetRLE reset st
Status (number of bytes) * (number of lines) does not correspond to the file length.
Action
Turn off the printer, wait 30 seconds, then turn it back on.
1201 GetRLE error st
Status GetRLE byte has error status.
Action
Turn off the printer, wait 30 seconds, then turn it back on.
1210 itoa Short Strin
Status General software error
Action See notes in “General software errors” section.
1240 New FS>E
Status General software error
Action See notes in “General software errors” section.
1241 New Read Pointer
Status Faulty memory assignment for print jobs.
Action See notes in "Unspecific errors" section.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1242 New FE in job
Status Invalid memory assignment for print jobs.
Action See notes in "Unspecific errors" section.
1243 New delete order
Status Invalid memory assignment for print jobs.
Action See notes in "Unspecific errors" section.
1244 New wrong pos.
Status Invalid memory assignment for print jobs.
Action See notes in "Unspecific errors" section.
1245 New no space
19
Status Invalid memory assignment for print jobs.
Action See notes in "Unspecific errors" section.
1246 New HP no space
Status Invalid memory assignment for print jobs.
Action See notes in "Unspecific errors" section.
1247 Out of memory
Status Invalid memory assignment for print jobs.
Action See notes in "Unspecific errors" section.
1260 TimeDate string
Status General software error
Action
See notes in “General software errors” section.
Press Online to acknowledge.
1270 #-comm. invalid
Status General software error
Action See notes in “General software errors” section.
1272 Wrong #!..
StatusInvalid use of the immediate command "#!A..". The specified parameter
value exceeds the range (0 to 31).
Action
Specify a valid parameter value.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1273 Wrong #!C..
StatusInvalid use of the immediate command "#!C..". The specified parameter
value exceeds the range (A, F).
20
Action
Specify a valid parameter value.
1276 #!P wrong number
StatusInvalid use of the immediate command "#!P..". The specified parameter
value exceeds the range (0 to 31).
Action
Specify a valid parameter value.
1277 Wrong #!S..
StatusInvalid use of the immediate command "#!S..". The specified parameter
value exceeds the range (P, R).
Action
Specify a valid parameter value.
1278 Wrong #!X..
StatusInvalid use of the immediate command "#!X..". The specified parameter
value exceeds the range (S, B, P).
Action
Specify a valid parameter value.
1279 #!X wrong number
StatusInvalid use of the immediate command "#!X..". The specified parameter
value exceeds the valid range.
Action
Specify a valid parameter value.
1282 Spooler FB > L
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1285 #!-comm. incorr.
StatusInvalid use of the immediate command "#!..!. The specified letter is
unknown.
Action
Specify a valid letter.
1290 Label limit
Status Value for x or y position exceeds the label limit.
Action
Reduce the value for the x or y position.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1291 Draw field
Status Function call, drawing object, unsuccessful.
1300 Invalid Command
Status General software error
Action See notes in “General software errors” section.
1301 Table full
Status General software error
Action See notes in “General software errors” section.
1310 Wrong Field ID
Status The error can have several causes.
21
Action See notes in "Unspecific errors" section.
1320 No Default Value
Status The error can have several causes.
Action See notes in "Unspecific errors" section.
1321 Bar Code Object
Status The error can have several causes.
Action See notes in "Unspecific errors" section.
1322 Logo Object
Status The error can have several causes.
Action See notes in "Unspecific errors" section.
1323 Line Object
Status The error can have several causes.
Action See notes in "Unspecific errors" section.
1324 Rectangle Object
Status The error can have several causes.
Action See notes in "Unspecific errors" section.
1325 Truedoc Object
Status The error can have several causes.
Action See notes in "Unspecific errors" section.
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