occur with RFID option..............................47
5502
5504
5510
5512
5513
Messages which can only
RFID internal................................47
No RFID job.................................47
RFID COM timeout ......................47
COM open failed..........................47
Get baud failed.............................47
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
4
5521 No transponder............................47
5522
Tag write err................................48
5523
Tag address err........................... 48
5524
CMD not applicable..................... 48
Tag read err................................48
5525
5526
Tag select first............................. 48
5527
Tag RF comm err.......................48
EEPROM failure.......................... 48
5528
5529
Parameter range ......................... 49
5530
Unknown CMD............................49
Protocol length ............................ 49
5531
5532
CMD not avail..............................49
5540
ISO error #1.................................49
ISO error #2.................................49
5541
5542
ISO error #3.................................49
5543
ISO error #15...............................49
ISO error #16...............................49
5544
5545
ISO error #17...............................50
5546
ISO error #18...............................50
ISO error #19...............................50
5547
5548
ISO error #20...............................50
5549
ISO error ???...............................50
Wrong tag type............................ 50
5550
5551
Max Tags failed........................... 50
5560
TCS full / cover............................50
Odd hex string............................. 50
5590
5600
Job without #Q ............................ 51
5601
Job memory full........................... 51
Param. incorrect.......................... 51
6000
6001
Nov. prog. err. ............................. 51
6002
New prog. vers............................51
Memory error...............................51
6003
6004
Load H8 program ........................ 52
6005
Fixfont data..................................52
Speedofont data.......................... 52
6006
6010
Printengine soft ........................... 52
6012
Start next job...............................52
Param. checksum........................52
6030
6031
New Parameters..........................53
6101
No sensor found.......................... 53
Filesystem regis .......................... 53
6200
6201
File sys. format............................ 53
6202
Drive open................................... 53
Filesystem close.......................... 53
6203
6204
Disk directory...............................53
Write disk.....................................53
6205
6206
Read disk.....................................54
6207
No file card...................................54
6300
Out of memory.............................54
Incomplete job..............................54
6301
6310
Centr. Timeout.............................54
6311
Centr. Timeout.............................54
Shared Memory ...........................54
8001
8002
Stream Buffer...............................54
8103
TrueDoc Font...............................55
Speedo alloc................................55
8104
8105
Load TrueType.............................55
8106
Fonttype wrong............................55
Character set ...............................55
8107
8108
Symbol set...................................55
8109
TT-specifications..........................55
Unknown char..............................55
8110
8111
Stream type..................................56
8112
Font not supp...............................56
Fixfont number.............................56
8200
8201
Font downl. full.............................56
8202
Font deleted.................................56
Bar code corr. ..............................56
8300
8301
Bar code data...............................56
8302
Barcode checksum ......................57
Bar code sample..........................57
8303
8304
Bar c. plain-copy..........................57
8305
Bar code print...............................57
Plain-copy len. .............................57
8306
8307
Readline dist................................57
8308
Bar code ratio...............................57
Module range...............................57
8309
8310
Bar code element.........................58
8311
Barcode table...............................58
PDF417 ECC...............................58
8400
8401
PDF417 Lines..............................58
8402
PDF417 Columns.........................58
PDF417 Style...............................58
8403
8404
PDF417 Command......................58
8405
PDF417 Size................................58
PDF417 Details............................58
8406
8407
PDF417 Coding ...........................59
8500
Code 25Int len..............................59
Postcode length...........................59
8501
8600
EAN Length..................................59
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5
8601 UPCE Numbers sys. ................... 59
8700
IDM Data with 0...........................59
8701
IDM Data length ..........................59
8702
IDM Coding ................................. 59
IDM Self-test................................59
8703
8704
IDM Init. error .............................. 60
8705
IDM rows/columns.......................60
EAN128 field len..........................60
8760
8761
EAN128 Data type.......................60
8762
EAN128 Ident.............................. 60
Maxicode Mode........................... 60
8800
8801
Maxicode Sys no......................... 60
8802
Maxicode Zipcode.......................60
Maxicode Class........................... 60
8803
8804
Maxi. Sec. mess.......................... 61
8805
Maxicode Country ....................... 61
Cod49 Datalength ....................... 61
8830
8831
Cod49 wrong data....................... 61
8850
Unknown filetype......................... 61
Graphic open............................... 61
8851
8852
Graphic header............................61
8853
Graphic palette............................ 62
Graphic read................................62
8854
8856
Free store size.............................62
8857
Wrong mem config......................62
Codablock columns..................... 62
8900
8901
Codablock rows ........................... 62
8902
Codablock softw...........................62
8903
Codablock infogr..........................62
8950
Logo open....................................63
8951
File format....................................63
Not installed.................................63
8952
9000
Wrong errornum...........................63
9001
Software Error..............................63
Print head type.............................63
9003
9005
No Printhead................................64
9007
Bad MAC Address .......................64
Temporary MAC...........................64
9009
9011
Bootloader ext..............................64
9013
Head voltage................................65
Motor voltage...............................65
9014
9015
Network init.................................65
9016
DHCP Failed................................65
RTC read failed............................65
9017
9018
#!CA wrong Pos...........................66
9020
Param. ID wrong..........................66
No network link ............................66
9022
9024
Not possible !...............................66
9030
Log file:CF full..............................66
Log file: nnnn ...............................66
9031
9032
EP file log stop.............................66
9034
Use min 16MB RAM ....................66
No printpr. stop ............................67
9035
9036
DMA switch off.............................67
05/08 Rev. AB USER MANUAL Error Messages
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General information about error messages
Display of errors and status
When an error occurs, a message appears on the display.
9864 only: If the parameter SYSTEM PARAMETER > Signal buzzer is set to On,
an additional tone signal is given.
The status can be requested using the serial interface (see Easy Plug
command #!Xn).
Display The error or status report on the display is shown as follows:
Status xxxx
-- PrintStatus means the error is caused by a printer error, independent of
TextTextTextTextTextTe
Status: Is replaced by either “PrintStatus” or “QueueStatus.”
•
the print job. This is a message of the printer control.
6
-- QueueStatus means the error is caused by a faulty Easy Plug command
in the print job. This is an Easy Plug message.
More detailed information about the error codes and the actions required is
Example
xxxx signifies error codes from 0001 to 9999.
•
TextTextTextText stands for a brief text explanation.
•
given in the descriptions of each error code.
PrintStatus 8704
IDM Init. Error
Acknowledging status messages
Self-acknowledging Self-acknowledging status messages tell you about a printer event.
The message appears for a brief period on the display and is accompanied
by a short signal tone. The printer continues to operate without any user
intervention.
AcknowledgingAcknowledge codes appear on the display until the error has been
Pay attention to each message to prevent any problems.
corrected and acknowledged by pressing Enter. A short signal tone is given
when the message appears.
Disabling Disabling codes are more serious and require a “warm start” (press
Cut+Online+Feed) or require you to turn off the printer.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
Self-acknowledging
Header not underlined
7
Acknowledging
Disabling
Tab. 1 How error codes appear in the ma nual indicate the seriousness of the error.
The seriousness increases with the number of underlines.
Header underlined once
Header underlined twice
General software errors
Errors in the firmware are described in the error directory as “General
software errors.” They can only be corrected by Service.
If general software errors repeatedly occur, contact Service and provide the
error number and the circumstances in which the error occurred.
Unspecific errors
Some errors can have more than one cause. To find the specific reason for
such an error, it is important that it can be reproduced.
Send the following information to Service – preferably as files:
Layout and/or print job, which make the status message appear
•
Parameter configuration of the printer, when the error occurs
•
Log file of the printjob until the error occurs
•
Use parameter SPECIAL FUNCTION > Parameter to CF, to save the current
parameter configuration.
Use parameter SERVICE FUNCTION > EasyPlug monitor, to send the received
Easy Plug data to a serial interface. You can also save the log files of the
print job on a Compact Flash card (SPECIAL FUNCTION > Parameter to CF).
Unlisted Error Codes
Call Service if you receive an error message not listed in this manual.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
Listing of all Status reports
1000 No new command
Status General software error
8
Action See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1001 Parameter Table
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1002 Comm. sorting
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1003 Too many slashes
Status General software error
Action See notes in “General software errors” section.
1004 Slash w/o param.
Status General software error
Action
See notes in “General software errors” section.
Press Online to acknowledge.
1005 2 same commands
Status General software error
Action
See notes in “General software errors” section.
Press Online to acknowledge.
1006 Letter incorrect
Status General software error: self-acknowledging
Action See notes in “General software errors” section.
1007 Command incorr.
Status Unknown command.
Action
Check Easy Plug sequence.
05/08 Rev. AB USER MANUAL Error Messages
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1008 Subcomm. incorr.
Status Unknown letter in a subcommand.
9
Action
Check Easy Plug sequence.
1009 Param. tab inc.
Status General software error
Action
See notes in “General software errors” section.
Press Online to acknowledge.
1010 #ER x #Q !
Status One or more illegal commands between #ER and #Q.
Action
Notes about using Easy Plug commands can be found in the Easy Plug
Check transmitted Easy Plug sequence.
manual.
1011 #ER missing
Status One or more format commands without leading #ER (self-acknowledging)
Action
Notes about using Easy Plug commands can be found in the Easy Plug
None. The command is still carried out.
manual.
1012 #IM x #Q !
Status One or more illegal commands between #IM and #Q.
Action
Notes about using Easy Plug commands can be found in the Easy Plug
Check Easy Plug sequence.
manual.
1013 Comm. flag inc.
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1014 Uninit integer
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1015 Uninit float
Status General software error
10
Action See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1016 Uninit string
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1017 Uninit discr
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1018 Too many discr
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1019 Uninit BCD para.
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1020 Too much image
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1021 Uninit image par
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
05/08 Rev. AB USER MANUAL Error Messages
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1022 Too many files
Status General software error
11
Action See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1023 Uninit File Para
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1024 Com. too long
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1025 Com twice there
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1026 Comm. w/o. flag
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1027 Uninit parameter
Status Parameter could not be initialized.
Action
Press Online to acknowledge.
1028 Parameter uninit
Status General software error
Action
See notes in “General software errors” section.
Press Online to acknowledge.
1029 Param. incorr.
Status Incorrect parameter in the command.
Action
Check Easy Plug sequence.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1030 Command incorr.
Status Error during the command interpretation.
12
Action
Check Easy Plug sequence.
1031 Too many slashes
Status Too many parameters between two slashes.
Action
Check Easy Plug sequence.
1032 Incorrect char.
Status Parameter contains an invalid character.
Action
Check Easy Plug sequence.
1033 Uninit flash par
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1034 Uninit restrict
Status A restricted string parameter could not be initialized.
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1035 Uninit combi
Status General software error. A combi parameter could not be initialized.
Action
See notes in “General software errors” section.
Press Online to acknowledge.
1036 Wrong combi para
Status General software error. A combi parameter could not be initialized.
Action
See notes in “General software errors” section.
Press Online to acknowledge.
1037 Software error
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
05/08 Rev. AB USER MANUAL Error Messages
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1038 Software error
Status General software error
13
Action See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1087 OLV not active
Status Verifier-specific Easy Plug commands have been used (#OLVI or #OLVD),
without having set the printer to use a verifier.
Action See parameter INTERF. PARAM > COM2 PORT > Function Option.
Set the printer to verifier use.
1088 No realtimeclock
Status Realtime clock-specific Easy Plug commands have been used (#YS or
#YC), without having a realtime clock installed.
Action
Install a realtime clock.
1089 Seek Fkt. Error
StatusGeneral software error. An error occurred while processing the seek
function in the printer's internal file system.
Action
Press Online to acknowledge.
Please read the notes in section "General software errors".
1090 Incomplete Job
StatusThe actual print job is not terminated by the #Q command. The start
command #ER for a label format follows another #ER command without the
first format ending with #Q.
Action
Press Online to acknowledge.
End the print job with a #Q command.
1091 Wrong var field
StatusAn error occurred while interpreting the text string of a variable data field.
The error could be caused by a #YT or a #YB command (Easy Plug).
Self-acknowledging error.
Action
Check the text strings of variable data fields.
1092 Rename file
Status General software error
Action See notes in “General software errors” section.
05/08 Rev. AB USER MANUAL Error Messages
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1093 Delete file
Status File cannot be deleted.
14
Action
Make sure the file name is written correctly and it is not write-protected.
1094 More than 3 figs
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1097 Out of memory
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1099 File end
Status General software error
Action See notes in “General software errors” section.
1110 Opening Bracket
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1111 Closing Bracket
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1112 Para: No Value
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1113 No Default Value
Status General software error
Action
Turn off the printer, wait 30 seconds, then turn it back on.
See notes in “General software errors” section.
05/08 Rev. AB USER MANUAL Error Messages
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1114 < Limit value
StatusAn Easy Plug command sent to the printer contains a value that exceeds
the valid range at the bottom limit. The faulty value is replaced
automatically by a default value matching the limits.
Example: #YT109/-1/. The value –1 has been assigned to the parameter d.
Valid value for d is 0, 1, 2, 3. Therefore, -1 exceeds the value range at the
bottom limit.
15
Action
Check the Easy Plug command for valid values and correct them if
necessary.
1115 > Limit value
StatusAn Easy Plug command sent to the printer contains a value, which exceeds
the valid range at the top limit. The faulty value is replaced automatically by
a default value matching the limits.
Example: #YT109/5/. The value 5 has been assigned to the parameter d.
Valid value for d is 0, 1, 2, 3. Therefore, 5 exceeds the value range.
Action
Check the Easy Plug command for valid values and correct them if
necessary.
1120 Incorr. logo no.
StatusLogo number is invalid because it is outside of the address field.
(self-acknowledging)
Action
Make sure the logo number is within the range 0 to 255.
1121 Logo exists
Status Logo already exists.
Action
Change the designation of the logo and resave.
1122 Creating logo
Status General software error
Action See notes in “General software errors” section.
1123 Rename logo
Status General software error
Action See notes in “General software errors” section.
1124 Logo file
Status General software error
Action See notes in “General software errors” section.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1125 Delete error
Status General software error
16
Action See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1126 File creation
StatusA file could not be created. The error may be caused by an invalid file name
or insufficient printer memory.
Action
Check all used file names for length, applied characters, etc. Change the
file name.
Check the printer's memory usage.
1127 File format
Status A file name does not match the (DOS-) filename convention.
Action
Check all used file names for length, applied characters, etc. Change the
name.
1128 File exists
StatusA file should be loaded into the printer memory via #DF command. The
command was used without adding the parameter "O" for "Overwrite", but a
file already exists under the given name.
Action
Rename one of both files or set the parameter to "O".
1130 Float overflow
Status Value is too high for a floating comma variable.
Action
Turn off the printer, wait 30 seconds, then turn it back on.
Reduce the value.
1131 Combi overflow
Status Valid is too high for a combi variable.
Action
Turn off the printer, wait 30 seconds, then turn it back on.
Reduce the value.
1140 Line too long
Status Error during conversion from EPT into BIN: valid line length exceeded.
Action
Reduce line length.
1141 Para. incorr. Bl
Status Error during processing of a Bit Image parameter.
Action
Press Online to acknowledge.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1150 Integer overflow
Status Value too high for an integer variable.
17
Action
Turn off the printer, wait 30 seconds, then turn it back on.
Reduce the value.
1160 String too long
StatusA string parameter exceeds the maximum string length of 256 characters
(1024 characters in 2-dimensional bar codes respectively).
Action
Reduce the number of characters in the string.
1170 X Pos > width
Status X position exceeds valid maximum value.
Result The previously set print offset is retained.
Action
Reduce the value for X position.
1171 X Pos < zero
Status Value for X position < zero.
Result The previously set print offset is retained.
Action
Check the value for X position.
1172 Y Pos > length
Status Y position exceeds the label length.
Result The previously set print offset is retained.
Action
Reduce the value for Y position.
Select a longer label.
1173 Y Pos < zero
Status Value for Y position < zero.
Result The previously set print offset is retained.
Action
Check the value for Y position for signs.
1174 Max width: right
StatusMaximum label width – right exceeded. Fields such as character, line or
logo do not fit into the physical print format (self-acknowledging).
result Only fields that fit completely into the print format print.
Action
Change value for width or position of fields.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1175 Max width: left
StatusMaximum label width – left exceeded. Fields such as character, line or logo
do not fit into the physical print format (self-acknowledging).
result Only fields that fit completely into the print format print.
18
Action
Change the value for width or position of fields.
1176 Max length: top
Status Maximum label length – top exceeded.
Action
Correct label layout: Position the drawing fields to fit on the label or modify
the label length.
1177 Max length: bot.
Status Maximum label length – bottom exceeded.
Action
Correct label layout: Position the drawing fields to fit on the label.
1178 x Dots < zero
Status Bit Image.
Action
Turn off the printer, wait 30 seconds, then turn it back on.
1200 GetRLE reset st
Status (number of bytes) * (number of lines) does not correspond to the file length.
Action
Turn off the printer, wait 30 seconds, then turn it back on.
1201 GetRLE error st
Status GetRLE byte has error status.
Action
Turn off the printer, wait 30 seconds, then turn it back on.
1210 itoa Short Strin
Status General software error
Action See notes in “General software errors” section.
1240 New FS>E
Status General software error
Action See notes in “General software errors” section.
1241 New Read Pointer
Status Faulty memory assignment for print jobs.
Action See notes in "Unspecific errors" section.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1242 New FE in job
Status Invalid memory assignment for print jobs.
Action See notes in "Unspecific errors" section.
1243 New delete order
Status Invalid memory assignment for print jobs.
Action See notes in "Unspecific errors" section.
1244 New wrong pos.
Status Invalid memory assignment for print jobs.
Action See notes in "Unspecific errors" section.
1245 New no space
19
Status Invalid memory assignment for print jobs.
Action See notes in "Unspecific errors" section.
1246 New HP no space
Status Invalid memory assignment for print jobs.
Action See notes in "Unspecific errors" section.
1247 Out of memory
Status Invalid memory assignment for print jobs.
Action See notes in "Unspecific errors" section.
1260 TimeDate string
Status General software error
Action
See notes in “General software errors” section.
Press Online to acknowledge.
1270 #-comm. invalid
Status General software error
Action See notes in “General software errors” section.
1272 Wrong #!..
StatusInvalid use of the immediate command "#!A..". The specified parameter
value exceeds the range (0 to 31).
Action
Specify a valid parameter value.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1273 Wrong #!C..
StatusInvalid use of the immediate command "#!C..". The specified parameter
value exceeds the range (A, F).
20
Action
Specify a valid parameter value.
1276 #!P wrong number
StatusInvalid use of the immediate command "#!P..". The specified parameter
value exceeds the range (0 to 31).
Action
Specify a valid parameter value.
1277 Wrong #!S..
StatusInvalid use of the immediate command "#!S..". The specified parameter
value exceeds the range (P, R).
Action
Specify a valid parameter value.
1278 Wrong #!X..
StatusInvalid use of the immediate command "#!X..". The specified parameter
value exceeds the range (S, B, P).
Action
Specify a valid parameter value.
1279 #!X wrong number
StatusInvalid use of the immediate command "#!X..". The specified parameter
value exceeds the valid range.
Action
Specify a valid parameter value.
1282 Spooler FB > L
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1285 #!-comm. incorr.
StatusInvalid use of the immediate command "#!..!. The specified letter is
unknown.
Action
Specify a valid letter.
1290 Label limit
Status Value for x or y position exceeds the label limit.
Action
Reduce the value for the x or y position.
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9844 – 9854 – 9864
1291 Draw field
Status Function call, drawing object, unsuccessful.
1300 Invalid Command
Status General software error
Action See notes in “General software errors” section.
1301 Table full
Status General software error
Action See notes in “General software errors” section.
1310 Wrong Field ID
Status The error can have several causes.
21
Action See notes in "Unspecific errors" section.
1320 No Default Value
Status The error can have several causes.
Action See notes in "Unspecific errors" section.
1321 Bar Code Object
Status The error can have several causes.
Action See notes in "Unspecific errors" section.
1322 Logo Object
Status The error can have several causes.
Action See notes in "Unspecific errors" section.
1323 Line Object
Status The error can have several causes.
Action See notes in "Unspecific errors" section.
1324 Rectangle Object
Status The error can have several causes.
Action See notes in "Unspecific errors" section.
1325 Truedoc Object
Status The error can have several causes.
Action See notes in "Unspecific errors" section.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1326 Fix Field Creati
Status The error can have several causes.
Action See notes in "Unspecific errors" section.
1327 Update Field Cre
Status The error can have several causes.
Action See notes in "Unspecific errors" section.
1328 Var Field Creati
Status The error can have several causes.
Action See notes in "Unspecific errors" section.
1329 Count Field Crea
22
Status The error can have several causes.
Action See notes in "Unspecific errors" section.
1330 Create clk. field
Status General software error
Action See notes in “General software errors” section.
1331 Field type inv.
Status Invalid field type
Action
Press Online to acknowledge.
1332 Field length inc.
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
1333 Logo not there
Status Selected logo does not exist.
Action
Check file name / existence of the logo.
1334 #YV Data incorr.
Status Illegal entries for a #YV field (variables data field).
Action
Press Online to acknowledge.
Correct data.
Notes about using Easy Plug commands can be found in the Easy Plug
manual.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1335 #YV Field cont.
Status Content of the #YV field (variables data field) could not be pasted.
23
Action Notes about using Easy Plug commands can be found in the Easy Plug
Press Online to acknowledge.
manual.
1336 #YV no. incorr.
Status #YV field (variables data field) with the given number not found.
Action
Notes about using Easy Plug commands can be found in the Easy Plug
Press Online to acknowledge.
Check the number of the #YV field.
manual.
1390 Web width zero
Status The printer was set to printing several label rows (Easy Plug command
#ER, n > 1); but the label width was incorrectly set to zero (b = 0).
Action
Notes about using Easy Plug commands can be found in the Easy Plug
Correct the #ER command regarding the setting of parameter b.
manual.
1391 Web > Width
StatusThe printer was set to printing several label rows (Easy Plug command
#ER, n > 1); but one or both of the parameters n and b are set so n * b
(label row width * no. of rows) exceeds the material width.
Action
Notes about using Easy Plug commands can be found in the Easy Plug
Correct the #ER command regarding the setting of parameters n and b.
manual.
1392 Job memory full
Status The error can have several causes.
Action See notes in "Unspecific errors" section.
1393 Job struct creat
Status The error can have several causes.
Action See notes in "Unspecific errors" section.
1394 Invalidation
Status General software error
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
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9844 – 9854 – 9864
1395 Label too wide
StatusA printjob contains an #IM-command which exceeds the maximum
label/print width. The maximum print width depends on the printer type.
See the user manual for the maximu m label width.
24
Action
Reduce the label width set by the #IM-command in the print job, until the
label width matches the maximum print width.
1396 Label too long
StatusLabel length setting exceeds the maximum label length. The maximum
label length depends on the printer's memory configuration.
The info-printout "Memory Status" shows the maxi mum label length. See
the user manual for more information.
Action
Reduce the label width setting.
1397 Label too short
StatusThe label length defined in the #IM command is smaller than the minimum
length.
Action
Correct the length value in the label layout definition.
1398 Label too small
StatusThe label width defined in the #IM command is smaller than the minimum
width.
Action
Correct the width value in the label layout definition.
1470 X-Offset
StatusThe x-position of a layout field (graphics, text, ...) is beyond the label
margin. The field is shifted automatically to the first valid position at the
correct side of the margin.
Action
Check the x-positions of the layout fields and change them.
1471 Y-Offset
StatusThe y-position of a layout field (graphics, text, ...) is beyond the label
margin. The field is shifted automatically to the first valid position at the
correct side of the margin.
Action
Check the y-positions of the layout fields and change them.
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9844 – 9854 – 9864
1501-1535 Messages, which can occur with MLI
Avery Dennison's MONARCH LANGUAGE INTERPRETER™ (MLI™)
helps you use a MONARCH® 9854™ or 9864™ printer which was set up
for use with ZIH Corp.’s ZPL II®. If you have any questions about using a
MONARCH® printer with these data streams, please contact Service. This
section lists the error messages that may appear when using the ZPL II®
commands interpreted by the MONARCH® 9854™/9864™ printer’s
MONARCH LANGUAGE INTERPRETER™.
1501 Unknown MLI Cmd
Error level 1
Status An unknown ZPL II® command was encountered.
25
Action
Check if the printjob was processed correctly. If yes, ignore the message, if
no, change the printjob.
1502 MLI Hash Error
Error level 1
Status General software error.
Action See notes in “General software errors” section.
1503 Filename Too Long
Error level 1
Status Filename is too long.
Action
Rename the file with a shorter name.
1504 Param > Max
Error level 1
Status Parameter exceeds the maximum value defined.
Action
Shorten the parameter.
ZPL II is a registered trademark of ZIH Corp. ZIH Corp. and Avery
Dennison (including Paxar Corporation and its subsidiaries) are not related
in any way, and ZIH Corp. has not licensed or otherwise sponsored
MONARCH® printers or Avery Dennison's MONARCH LANGUAGE
INTERPRETER™. MONARCH®, MONARCH LANGUAGE
INTERPRETER, MLI, 9854, and 9864 are trademarks of Paxar Americas,
Inc. Avery Dennison is a registered trademark of Avery Dennison
Corporation.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1505 Param < Min
Error level 1
Status Parameter is shorter than the minimum value allowed.
26
Action
Change the parameter.
1506 No Previous
Error level 1
Status Graphics command sets current row data to the previous row data, but the
previous row data does not exist.
Action
Check and change graphics data.
1507 Not enough data
Error level 1
Status Not enough data for graphics command.
Action
Check and change graphics data.
1508 String Too Long
Error level 1
Status String characters exceed the maximum number of allowed characters.
Action
Check and change the command.
1509 Wrong Byte Cnts
Error level 1
Status The row size or total size parameters is not valid (equals 0). Occurs when
the downloaded graphic or downloaded font command is in process.
Action
Check and change the command.
1510 Wrong Param
Error level 1
Status Control characters are not allowed for discrete parameter (single letter
parameter).
Action
Check and change the command.
1511 Bar Parm Error
Error level 1
Status Parameters to a bar code command is wrong or does not conform to the
specifications.
Action
Change the bar code command.
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9844 – 9854 – 9864
1512 Code128 Mode Err
Error level 1
Status Code128 barcode command specifying mode type other than 'AUTO'.
27
Action
Change the bar code command.
1513 Wrong Mode
Error level 2
Status Coda block barcode command specifying mode type other than 'F'.
Action
Change the bar code command.
1514 ^BX Parm Err.
Error level 2
Status Data Matrix bar code command specified an escape sequence character.
This is not supported.
Action
Change the bar code command.
1515 Conv to ECC200
Error level 1
Status Data Matrix bar code command specified non ECC200 level. Program tries
to convert to ECC200.
Action
Change the bar code command.
1516 Bad Drive: x
Error level 2
Status The drive selected is not a valid drive. (We support only 'R' and 'B' while
MLI supports 'R', 'B', 'Z' and 'E').
Action
Select a valid drive.
1517 Mask String: x
Error level 2
Status The mask string used in ^SF command is not supported.
Action
Change the print job.
1518 Bad Format: x
Error level 2
Status The graphic format selected is not supported (Compressed binary and PNG
format).
Action
Convert graphic to a supported format.
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9844 – 9854 – 9864
1519 Cmd Init Error
Error level 1
Status General software error.
Action See notes in “General software errors” section.
1520 Unsupported Cmd
Error level 1
Status Non critical commands are not supported.
28
Action
Check and change the commands in the printjob.
1521 Unsupported: x
Error level 2
Status Critical commands are not supported.
Action
Check and change the commands in the printjob.
1522 Bad Char Set x
Error level 2
Status The character set selected by ^CI command is not supported. (For
example, Japan, EUC-Kanji and etc.).
Action
Use a supported character set.
1523 Cmd Parm Error
Error level 1
Status Error encountered while parsing command parameter.
Action
Check and change the commands in the printjob.
1524 d/mm not chg x
Error level 2
Status Command tries to lower print density on a 200 dpi printer.
Action
Check and change the commands in the printjob.
1525 USI not exist
Error level 1
Status The printer is not equipped with a USI board.
Action
Change the printjob.
Install a USI board.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1526 Can't Off CV
Error level 1
Status Command tries to turn off bar code validations.
29
Action
Check and change the commands in the printjob.
1527 Offset illegal
Error level 2
Status RTC command specified a clock offset not supported (possibly a negative
offset).
Action
Correct the command.
1528 Language illegal
Error level 2
Status Language specified by RTC command is not English or German.
Action
Correct the command.
1529 Invalid Prn Mode
Error level 1
Status Print modes other than cutter mode are selected (Tear-off, Rewind or Peel-
off modes in ^MM command).
Action
Correct the command.
1530 Inc free str mem
Error level 2
Status Not enough available memory in the free store parameter.
Action
Increase the value set in SYSTEM PARAMETER > Free store size (at least 2048
Kbytes).
1531 Inc RAM disc
Error level 2
Status Not enough RAM disc.
Action
Increase the value set in SYSTEM PARAMETER > Ram disk siz e (at least 2048
Kbytes).
1532 No Fixfont
Error level 2
Status No fixfonts in Flash.
Action
Load fixfont.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
1533 No Speedo Font
Error level 2
Status No speedo fonts in Flash.
30
Action
Load speedo font.
1534 ^XA missing
Error level 1
Status Command should be placed inside of ^XA…^XZ pair.
Action
Change the printjob.
1535 ^XZ missing
Error level 1
Status Command should be placed outside of ^XA…^XZ pair.
Action
Change the printjob.
2000-2009 Messages caused by Easy Plug variables
2000 Double var name
Status Attempt to define a variable with an already existing name.
Action
Choose another name for the variable.
2002 Var. data length
Status The maximum length of a variable was exceeded.
Action
Correct the variable length.
2003 Expr. bracket
Status The number of open and close brackets in the expression is not equal.
Action
Check the brackets in the expression.
2004 Exp. quotemark
Status The number of quotemarks in the expression is not a multiple of two.
Action
Check the quotemarks in the expression.
2005 Exp. comma pos.
Status Unexpected comma in the expression.
Action
Check the syntax of the expression regarding commas.
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9844 – 9854 – 9864
2006 Exp.functionname
Status A wrong function name is used in the expression.
31
Action
Check if the function names used in the expression are spelled correctly
and if the functions exist. Change the function name.
2007 Exp.fct.paratype
StatusA wrong parameter type in an expression was detected. Example: SubStr(“Text”,o,”A”) causes an error because “A” is not a
number.
Action
Check the expression and correct it.
2008 Exp.fct.paraCnt
Status Wrong number of function parameters in the expression.
Action
Check the expression and correct it.
2009 Exp. name wrong
Status An undefined variable name is used in an expression.
Action
Check the variable names and correct the spellling or define a new
variable.
3000 RS232 Overrun
Status Receive error at the RS232 interface COM1 (overrun).
Action
Press Online to acknowledge.
3001 RS232 Parity
Status Receive error at the RS232 interface COM1 (parity).
Action
See the User Manual for more information about printer parameters.
Press Online to acknowledge.
Check parameter setting at printer (INTERF. PARAM. > COM1 PORT > Parity) and
PC.
3002 RS232 Frame
Status Receive error at the RS232 interface COM1 (frame).
Action
See the User Manual for more information about printer parameters.
Press Online to acknowledge.
Check parameter setting at printer (INTERF. PARAM. > COM1 PORT > Baud rate
and INTERF. PARAM. > COM1 PORT > stop bits) and PC.
3003 RS232 Overrun
StatusReceive error at the RS232 interface COM2 (overrun).
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
Action Press Online to acknowledge.
3004 RS232 Parity
Status Receive error at the RS232 interface COM2 (parity).
32
Action
See the User Manual for more information about printer parameters.
Press Online to acknowledge.
Check parameter setting at printer (INTERF. PARAM. > COM2 PORT > Parity) and
PC.
3005 RS232 Frame
Status Receive error at the RS232 interface COM2 (frame).
Action
See the User Manual for more information about printer parameters.
Press Online to acknowledge.
Check parameter setting at printer (INTERF. PARAM. > COM2 PORT > Baud rate
and INTERF. PARAM. > COM1 PORT > stop bits) and PC.
3010 Spooler Overflow
StatusError caused by a faulty handshake at a serial or Centronics interface. Data
overflows the printer's data buffer, because the host does not stop sending
data to the printer.
Action
Press Online to acknowledge.
Check the connections of the data line, especially the signal wires
belonging to the handshake.
3011 Send buffer full
StatusThe send buffer is full. This error may occur when the printer status is
requested several times (#!Xn), but the status reply is not read out.
Action
Make sure the status reply is read out.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
4100-4106 Messages which can only occur with OLV-Option
4100 No OLV data
StatusThe verifier detects the bar code type and/or the bar code data, which was
just printed and read, does not match the bar code specified in the print job.
The error may have one of the following causes:
33
Action
4101 OLV limit exceed
Status The read bar code exceeds a user-specified limit. The limits (contrast or
Action
4103 OLV barcode type
verifier is not connected/enabled
•
The bar code has not been printed
•
The bar code has been printed poorly, so the verifier cannot detect it.
•
Check if the verifier is connected properly
Check the printout quality. If the printout is poor, change the print
parameters and/or use a different material/ribbon-combination.
Perform a printhead dot check. There may be a defective dot.
If the bar code has not been printed at all: check the print job.
readability), can be set via the parameter menu or via Easy Plug command.
Check the printout quality.
Change the limit.
Change the print parameters or the material/ribbon combination.
StatusThe verifier detects the bar code type, which was just printed and read,
does not match the bar code specified in the print job.
Action
4104 OLV Timeout
Status General software error
Action See notes in “General software errors” section.
4105 No OLV response
StatusThis error occurs after turning on the printer with the verifier already turned
The error may have one of the following causes:
Action
Check the printout.
on. The verifier's version number was not successfully read.
Wrong connection cable between verifier and printer
•
Invalid interface parameter setting for Com2
•
Verifier's power supply interrupted or not available
•
Defective I/O board (Com2)
•
Check the possible causes of failure and exchange defective parts.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
4106 OLV Software
Status General software error
Action See notes in “General software errors” section.
5000 Bus device
StatusOne of the devices connected to the I2C bus (output stage boards) does not
respond. This message appears first in a sequence of two or three
messages, which helps isolate the error source.
34
Action
Press Online to acknowledge.
Turn off the printer, wait 30 seconds, then turn it back on. If the error
message continues to appear, please contact Service.
Example The parameter SYSTEM PARAMETERS > Periph. device is set to "Cutter" without
a cutter output stage board installed. The following messages appear one
after another:
Status 5000
1.
Error with the I
2
C bus communication.
Bus device
Press Online.
2.
Status 5005
Knife-fault
Either no cutter output stage board is installed
or the I
2
C bus data cable is not connected to
the board (see Tab. 2)
Press Online.
3.
Status 5020
I2C Timeout 4
Time limit exceeded without a response from
the cutter (4 = Cutter, see 0).
Press Online.
One of the following messages may appear next:
Status # Text Missing output stage for the following
device:
5005 Knife-fault Cutter motor
5006 Head-fault Printhead lift motor
5008 Ribbon end Ribbon motor
Tab. 2 I2C bus not connected messages.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
One of the following messages may appear next:
Status # Text
5020 I2C Timeout xx
5021 I2C Conf. xx
5022 I2C Busy xx
5023 I2C LAB xx
5024 I2C BER xx
5025 I2C Polling xx
Tab. 3 Messages to locate the I2C bus error. xx = ID of the concerned device
# Device 9864 9854
0 CPU X X
1 Feed motor X
2 Foil motor X
35
3 Printhead motor X
4 Peripheral motor X
5 Dispenser motor X
5 Rewinder motor
8 Rewinder (internal) X
12 USI board X
13 AI board
15 I/O board X
Tab. 4 Assignment of IDs in the status messages related to the I2C bus.
5001 No gap found
Status No gap found or several blank labels fed.
Action
Press Online to acknowledge.
Check the print mask for gap definition (material length).
Make surethe correct material is loaded.
Make sure the photoelectric switch (sensor or punch sensor) is clean and
material is loaded correctly.
Check sensitivity of the photoelectric switch (Parameter
SYSTEM PARAMETERS > Sens. punch-LS). Materials providing a poor contrast
between label and backing paper or between reflex mark and label require
a higher sensitivity setting.
Press Online to confirm and the material feeds forward automatically until
the next gap is found.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
5002 Material end
Status Material end. Material no longer in the gap LS.
Action 1. Press Online to acknowledge the status report.
Display: OFFLINE x JOBS
2. Load material and check the position of the photoelectric switch (punch
sensor). Adjust if necessary.
3. Press Online: processing of the job continues, gap is reinitialized.
5003 Cover open
Status 9864: Cover open Cover is open. Opening the cover causes all other waiting messages to be
deleted while the "Cover open" message is displayed. Closing the cover
deletes the message.
36
9854: Printhead pressure lever open The printhead pressure lever was opened, during:
The error message is deleted when the printhead pressure lever is closed.
Action
the feeding of material or
•
printing.
•
Close the cover or printhead lever.
5004 Rewinder mat. tear
StatusLabel material at the backing paper rewinder is torn off.
The 9854 Dispenser also displays this message if the backing paper sleeve
was too large during material initialization or the backing paper web could
not be tightened.
Action
Press Online to acknowledge.
Secure label material to the rewinder.
5005 Knife-fault
Status Error at the cutter.
Action
Press Online to acknowledge.
5006 Head-fault
Status Printhead lifting error (head sensor).
Action
Check if dirt is preventing the printhhead contact lever from moving freely
and clean if necessary.
If not successful, call Service.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
5008 Ribbon end
Status Ribbon end
37
Action
1. Check whether the parameter SYSTEM PARAMETER > Ribbonautoecon. is set to
2. Press Online to acknowledge.
3. Turn off the ribbon end detection,
4. Press Online: processing of the job continues, gap LS is reinitialized.
Action 1
1. Tighten ribbon or set the spring plate on the ribbon unwind reel so the
2. Press Feed to acknowledge the status report.
3. Press Online: processing of the job continues, gap LS is reinitialized.
Action 2
1. Press Cut to deactivate the sound.
2. Press Feed to acknowledge the status report.
When using thermal printing:
•
"deactivated".
parameter: SYSTEM PARAMETER > Ribbonautoecon.
When using heat transfer printing:
•
ribbon core turns the reel with it and the ribbon core can still be removed.
Display: OFFLINE x JOBS
Display: OFFLINE x JOBS
3. Load a new ribbon.
4. Press Online: processing of the job continues, gap LS is reinitialized.
5009 USI start error
Status This status message can only be triggered with activated parameter
DP INTERFACE > Start error stop. It occurs when another start signal is given
while printing a label.
Action
Press Online to acknowledge. Press Feed to continue with the print job.
5010 Paper jam
Status There is a paper jam.
Action
Press Online to acknowledge.
In case of false triggering, increase the setting of the paper jam level.
See parameter SERVICE FUNCTION > Paper jam level.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
5012 Delete H8 loader
StatusError while loading the H8 firmware: the old firmware on the machine could
not be deleted.
38
Action
Press Online to acknowledge.
Reload the firmware.
If the error occurs repeatedly, the bootloader must be reloaded.
5013 Prog H8 loader
Status Error while loading the H8 firmware: the new firmware could not be written.
Action
Press Online to acknowledge.
Reload the firmware.
If the error occurs repeatedly, the bootloader must be reloaded.
5014 Power
Action Press Online to acknowledge.
5015 Scanner
StatusError at the scanner.
The scanner is tested during printer initialization by turning it on for a
moment. A properly working scanner sends a reply signal to the printer. No
signal sends a message.
Action
Press Online to acknowledge.
Is the red scanner LED light on? If not, there is no power. Check if the
scanner connection cable is plugged in correctly and if the connection cable
is damaged.
Is the yellow scanner LED light on shortly after turning on the printer? If not,
the scanner test was faulty.
5016 ALX Rewinder
StatusThe output stage board belonging to the rewinder motor is not connected or
damaged.
Action
Check if the board is connected properly.
Exchange the board to verify if it is damaged.
5017 Power Supply
StatusCommunication fault of the power supply while performing the "Head dot
test".
The power supply did not switch to the dot check mode. Also, the power
supply may have caused disturbances on the processor line. Even if the
switchover is defective (the message is continuously displayed), the printer
can be used in normal operation mode.
Action
Press Online to acknowledge.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
Try again. If the error message continues to appear, exchange the power
supply.
Call Service for more information.
5018 Dot check area
Status The current measurement circuit inside the power supply delivers a value
which is too high. This can be a power supply defect or a printhead dot has
too low resistance.
39
Action
Press Online to acknowledge.
Try again. If the error message continues to appear, contact Service.
5020 I2C Timeout xx
Status Timeout error during communication via the I2C bus with the printer.
Action
Turn off the printer, wait 30 seconds, then turn it back on. If the error
message continues to appear, contact Service.
5021 I2C Conf. xx
Status Confirmation error during communication via the I2C bus with the printer.
Action
Turn off the printer, wait 30 seconds, then turn it back on. If the error
message continues to appear, contact Service.
5022 I2C Busy xx
StatusError during communication via the I2C bus with the printer. Printer always
reports that it is busy.
Action
Turn off the printer, wait 30 seconds, then turn it back on. If the error
message continues to appear, contact Service.
5023 I2C LAB xx
Status Error during communication via the I2C bus with the printer.
Action
Turn off the printer, wait 30 seconds, then turn it back on. If the error
message continues to appear, contact Service.
5024 I2C BER xx
Status Error during communication via the I2C bus with the printer.
Action
Turn off the printer, wait 30 seconds, then turn it back on. If the error
message continues to appear, contact Service.
5025 I2C Polling xx
Status Polling error during communication via the I2C bus with the printer.
Action
Turn off the printer, wait 30 seconds, then turn it back on. If the error
message continues to appear, contact Service.
05/08 Rev. AB USER MANUAL Error Messages
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5026 Motorprotect CPU
Status(9854 only) The motor driver board (output stage board) is overheated or
defective.
40
ActionIf the error message continues to appear, replace the motor driver board.
Turn off the printer, wait 30 seconds, then turn it back on.
5028 PS overheat
(9854 only)
Status The temperature inside the power supply exceeds the limit.
Action
Let the power supply cool down.
5060 Stacker full
Status This message only appears if a stacker is applied as peripheral device and
indicates the stacker is full or the protection cover is opened.
Action
Empty stacker
Close cover
If the message appears when the cover is closed and the stacker is empty,
check the function of lid switch and micro switch.
5061 Dispenser motor
Status The output stage board for the dispenser motor is not present or defective.
Action
Press Online to acknowledge.
Check the output stage board for the dispenser motor and exchange it.
5062 Disp. lift motor
StatusThe output stage board for the dispenser lift motor is not present or
defective.
Action
Press Online to acknowledge.
Check the output stage board for the dispenser lift motor and exchange it.
5063 Press roll
Status Dispenser version: press roll is not closed.
Action
Close the press roll.
5064 Backing paper
Status(Dispenser version printers) Appears when the diameter of the rewinded
backing paper roll has become too large.
Action
Clear the internal liner takeup roller.
Press Online to acknowledge.
05/08 Rev. AB USER MANUAL Error Messages
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5100 No H8 response
Status Error while performing the "Sensor Test" function.
41
Action
Instructions for Service:
The error can occur in connection with the exchange of the CPU board of
Press Online to acknowledge.
Contact Service.
an ALX 92x machine.
Acknowledge error, set all sensors, restart.
If the error message still appears: Reload firmware and/or perform a forced
bootloader start with "Clear params".
If the error continues to appear, send us the CPU board with a fault
description.
5101 Headadjust error
Status Error while performing the "Head Alignment" function.
Action
Press Online to acknowledge.
Contact Service.
5102 Dot Defective
StatusDefective printhead dot detected while performing the "Head dot test"
function.
Action
Press Online to acknowledge.
5120 Home position
StatusThe applicator cannot reach the home position. The stacker has been
moved and the stepper motor loses steps and does not regain the home
position.
Preconditions for this error to occur:
Action
The parameter DP INTERFACE > Interface type is set to USI Applicator.
•
Internal inputs are enabled.
•
Do not forcefully move the applicator.
Press Online to acknowledge.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
5121 Touch down
StatusThe applied applicator does not reach the Touch Down Position. It extends
completely without reaching any product or other resistance.
Preconditions for this error to occur:
42
Action
5122 PLC not ready
StatusThe connected PLC is not on line. Preconditions for this error to occur:
Action
The parameter DP INTERFACE > Interface type is set to USI Applicator.
•
Internal inputs are enabled.
•
Correct the applicator position. The applicator must reach the product
before it is completely extended.
Press Online to acknowledge.
The parameter DP INTERFACE > Interface type is set to USI Applicator.
•
Internal inputs are enabled.
•
Check if the PLC is powered on.
Check if the PLC shows any error status.
Press Online to acknowledge.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
5130 PSU xxxxxxxx
StatusPower supply failure. "xxxxxxxx" = four byte long error code in hexadecimal
form. Every bit stands for a certain status of the power supply. The bit is set
to "1" if the status occurred.
43
Dot Check defective:
Byte 1: xxxxxxxx
•
x x
7 6 5 4 3 2 1 0
Output 1 (5 V logic):
The output voltage exceeds the
range.
Output 2 (20-28 V printhead):
The output voltage exceeds the
range.
Output 3 (galv. 24 V):
The output voltage exceeds the
range.
Output 4 (48 V motor):
The output voltage exceeds the
range.
Indicates a detected power supply
error in the course of a Dot-CheckAction. Example: While measuring
the internal reference resistance, the
tolerances are exceeded.
Fan defective:
Indicates a fan error. Its control
allows any error detection.
Critical overheat:
A critical temperature is set in
register "critical temperature limit". If
the critical value is exceeded, the
power supply turns off immediately
and sets this bit to 1.
Overheat:
A critical temperature is set in
register "critical temperature limit". If
the critical value is exceeded, the
power supply turns off immediately
and sets this bit to 1.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
44
Byte 2: xxxx xxxx
•
x x
7 6 5 4 3 2 1 0
Reserved (must be 0):
Shows an error bit, which is provided
by the printer controller.
Reserved (must be 0):
Shows an error bit, which is provided
by the printer controller.
not used
not used
not used
Temperature sensor defective:
The Action at the A/D-converter
leads to a temperature below –20°C
or over +170°C. All outputs except
the logic supply are turned off.
Operation time counter:
Inconsistent data with the operation
time counter.
EEPROM error:
Data content of the EEPROM is not
consistent.
Byte 3: xxxxxxxx
•
x x
7 6 5 4 3 2 1 0
(can only be 00H or F0H)
not used
not used
not used
not used
not used
not used
not used
2
I
Byte 4: xxxxxxxx (not used)
•
Example: 0000F020 means: "EEPROM error" and "Fan defective".
•
C transfer error
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
5131 PSU communicat.
Power supply communication
(9864 only)
StatusAn error occurred during communication with the power supply via I
2
C bus.
45
Action
Turn off the printer, wait 30 seconds, then turn it back on. If the error
message continues to appear, contact Service.
5150 No USI interface
Status(DPM / PEM / ALX 92x only)
This error appears if no USI is detected while the printer is powering up.
Neither Applicator Interface (AI), nor USI are connected to the device.
Action
Connect a USI or AI to the device.
5200 Home position
StatusThe applicator did not reach its home position within the given time frame.
Possible causes:
Action
The applicator is jammed
•
Applicators driven by compressed air – the air supply may be interrupted or
•
turned off
Cable not properly connected
•
Check cable and compressed air connections; reconnect them properly.
Remove any obstacles around the applicator.
5201 Touch down
StatusThe applicator did not reach its touch down position within the given time
frame.
Action
Check cable and compressed air connections; reconnect them properly.
Remove any obstacles around the applicator.
5203 Touch down sens.
StatusThe touchdown sensor(s) was/were already triggered before the
application.
Action
Check cable and compressed air connections; reconnect them properly, if
necessary.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
5204 Start delay
Status The applicator received another start signal while printing/applying a label.
Precondition: Parameter APPLICATOR PARA > Start error stop or
DP INTERFACE > Start error stop is set to On.
46
Action
Check the labelling procedure, increase the product distance.
Set parameter Start error stop to Off.
5205 Applicator gen.
Status General software error
Action See notes in “General software errors” section.
5206 Applicator resp.
Status Communication with the AI exceeded a given time frame.
Action
Turn off the printer and on again after 30 seconds. If the error still occurs
after several tries, contact Technical Support.
5207 Appl. driver 1
Status Shortcut or overheat at power output 1 of the AI.
Action
Check the connections.
5208 Appl. driver 2
Status Shortcut or overheat at power output 2 of the AI.
Action
Check the connections.
5209 Appl. driver 3
Status Shortcut or overheat at power output 3 of the AI.
Action
Check the connections.
5210 Appl. driver 4
Status Shortcut or overheat at power output 4 of the AI.
Action
Check the connections.
5500 Unknown
Status General software error
Action See notes in “General software errors” section.
5501 General
Status General software error
Action See notes in “General software errors” section.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
5502-5551 Messages which can only occur with RFID option
5502 RFID internal
Status General software error
Action See notes in “General software errors” section.
5504 No RFID job
StatusA print job, which is not defined as RFID printjob, contains RFID-specific
Easy Plug commands (e. g. #RT, #RFW, …).
RFID printjobs are defined in the #IM command by defining the distance
between label edge and transponder antenna (parameter "d").
Action Change the print job.
5510 RFID COM timeout
47
StatusTimeout error. There was no communication between the reader module
and COM2 in the given time frame.
Action
Repeat the operation that caused the error.
Check if the reader module board is properly connected.
Check if the reader module board is defective.
5512 COM open failed
StatusThere was a communication problem at COM2 while powering up the
printer. The interface cannot be opened by the printer firmware – or it is
used by another firmware part.
Action
Check if COM2 is available.
Check the function of the COM2 interface.
5513 Get baud failed
StatusThere was a communication problem between COM2 and the reader
module while powering up the printer. The baud rate of the reader module
is not detected correctly by the printer firmware. Baud rate and/or parity
and/or another setting of transmission parameters at the reader module is
faulty.
Action
Check if the reader module board is connected correctly.
Check if the reader module board is defective.
Check the setting of the transmission parameters at the reader module.
5521 No transponder
StatusEither there is no transponder (tag) or more than one transponder within
reach of the antenna.
Action
Check the label material feeding. Remove a pap er jam.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
5522 Tag write err
Status A transponder (tag) cannot be written on for one of the following reasons:
48
Action
5523 Tag address err
Status Faulty address: The address is beyond the logical or physical address
Action
5524 CMD not applicable
Status A command cannot be interpreted by the transponder.
Action
5525 Tag read err
Status A transponder (tag) cannot be read for one of the following reasons:
Action
Faulty address: attempted to write a protected area.
•
The tag is recognized but out of the antennas reach.
•
Noise signals interfere with the transmission.
•
Check the system for the error causes and correct them.
range of the transponder.
Change the address.
Change or remove the command.
The tag is recognized but out of the antennas reach.
•
Noise signals interfere with the transmission.
•
Check the system for the error causes and correct them.
5526 Tag select first
StatusA read or write command was given without selecting the transponder at
first.
Action
5527 Tag RF comm err
Status Transponder and reader are unable to communicate for one of the following
Action
5528 EEPROM failure
Status
Action
Add a select command before using the read/write command.
reasons:
More than one transponder is within the antennas reach.
•
No transponder is within the antenna's reach.
•
Check the label material feeding. Remove a pap er jam.
The reader cannot write on the transponder EEPROM.
•
A faulty checksum was detected before writing on the EEPROM.
•
Repeat the writing attempt.
Try another transponder.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
5529 Parameter range
StatusFaulty address. Transponders of the same type may have different size
memory ranges and addresses.
The error occurs if the block address is beyond the address range of the
transponder.
49
Action
Change the address.
Use a transponder with a wider address range.
5530 Unknown CMD
Status The reader does not support the command.
Action
Change or replace the command.
5531 Protocol length
Status General software error
Action See notes in “General software errors” section.
5532 CMD not avail.
Status The command cannot be executed.
Action
Check if all system components match the specifications.
5540 ISO error #1
Status Faulty system configuration for one of the following reasons:
Action
Incorrect reader firmware version.
•
The applied transponders do not match the reader.
•
Verify the firmware.
Verify the transponder and use another transponder that is recognized by
the reader.
5541 ISO error #2
See ISO error #1.
5542 ISO error #3
See ISO error #1.
5543 ISO error #15
See ISO error #1.
5544 ISO error #16
See ISO error #1.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
5545 ISO error #17
See ISO error #1.
5546 ISO error #18
See ISO error #1.
5547 ISO error #19
See ISO error #1.
5548 ISO error #20
See ISO error #1.
5549 ISO error ???
See ISO error #1.
50
5550 Wrong tag type
StatusA transponder type was detected that is not recognized by the reader. It
cannot be used.
Action
Use another transponder that is recognized by the reader.
5551 Max Tags failed
StatusThe maximum number of invalid labels was reached. Set this value in the
parameter SYSTEM PARAMETERS > Max Tags To Stop.
Action
Diagonal stripes are printed on invalid labels.
Increase the maximum value of invalid labels.
Try another transponder. Verify the data being programmed.
5560 TCS full / cover
Status This message appears when a stacker is applied as peripheral device:
Action
when the stacker is full
•
when the stacker cover is open
•
Empty the stacker.
Close the cover.
5590 Odd hex string
StatusA character string was sent to the transponder (Easy Plug command #RFS)
and interpreted as hexadecimal (use #RFS with parameter "B"). The
character string must consist of an equal number of characters.
Action
Send an equal number of characters.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
5600 Job without #Q
StatusThe print job misses the declaration of the print amount (Easy Plug
command #Q).
51
Action
Insert a #Q command with the print amount.
5601 Job memory full
Status The memory for Easy Plug printjobs is full.
Action
Reduce the reserved memory for one or more of the following memory
areas:
Free store size (SYSTEM PARAMETER > Free store size)
•
RAM disk size (SYSTEM PARAMETER > Ram disk size)
•
Font download size (SYSTEM PARAMETER > Font downl. area)
•
If there are printjobs in the printer queue, wait until they are processed.
6000 Param. incorrect
Status Novram check sum error.
Action
Check the setting of the printhead resistance (parameter
SYSTEM PARAMETER > Head resistance) before you press Online. The value is
invalid.
Press Online to confirm. All parameters are reset to the factory defaults.
6001 Nov. prog. err.
Status Error during allocation of main memory.
Action
Turn off the printer, wait 30 seconds, then turn it back on. If the error
message continues to appear, contact Service.
6002 New prog. vers.
StatusOccurs after a firmware update. Then, the printer reports that new firmware
is available.
Action
Press Online to acknowledge. All parameters are reset to the factory
defaults.
6003 Memory error
Status Error during partitioning of the main memory.
Action
Turn off the printer, wait 30 seconds, then turn it back on. If the error
message continues to appear, contact Service.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
6004 Load H8 program
Status Appears, when a) no valid H8 firmware is loaded
b) after a boot loader restart
ActionCase a)
1. Press Online to confirm.
2. Load H8 firmware.
Call Service for information about loading firmware.
Case b)
Press Online to confirm.
Call Service for information about loading firmware.
6005 Fixfont data
52
Status Defective fixfonts.
Action
Call Service for information about loading firmware.
Load the new firmware.
6006 Speedofont data
Status Defective speedo fonts.
Action
Call Service for information about loading firmware.
Load the new firmware.
6010 Printengine soft
Status General software error.
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
6012 Start next job
StatusThe message appears at the end of a printjob if the single job mode
(SYSTEM PARAMETERS > Single job mode) is activated. It indicates that the next
printjob should be started.
Action
Press Online to acknowledge. Start next printjob.
6030 Param. checksum
Status Wrong parameter checksum.
Action
None.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
6031 New Parameters
StatusBy loading a new firmware version, some new parameters have been
added to the parameter menu.
53
Action
None.
6101 No sensor found
Status Error while performing the "Sensor Test" function.
Action
Press Online to acknowledge.
Contact Service.
6200 Filesystem regis
Status General software error.
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
6201 File sys. format
Status Error while formatting the RAM disk or the Compact Flash card.
Action
Turn off the printer, wait 30 seconds, then turn it back on. If the error
message continues to appear, contact Service.
6202 Drive open
Status Cannot access the Compact Flash card.
Action
Format the Compact Flash card using the PC card drive. Try to write to the
card again.
Try another Compact Flash card.
6203 Filesystem close
Status Cannot access the Compact Flash card.
Action
Format the Compact Flash card using the PC card drive. Try to write to the
card again.
Try another Compact Flash card.
6204 Disk directory
Status Cannot open the work directory.
Action
Press Online to acknowledge.
Verify the designation of the work directory.
6205 Write disk
Status Error while writing to RAM disk or Compact Flash card.
Action
Press Online to acknowledge.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
6206 Read disk
Status Error while reading from RAM disk or Compact Flash card.
54
Action
Press Online to acknowledge.
6207 No file card
Status No Compact Flash card found.
Action
Press Online to acknowledge.
Check if a Compact Flash card is loaded.
If the Compact Flash card was inserted after turning on the printer, turn off
the printer and on again.
6300 Out of memory
StatusNot enough free memory available to load additional print jobs. The job
buffer is completely full.
Action
Delete spooler using the parameter SPECIAL FUNCTION > Delete spooler.
6301 Incomplete job
StatusEasy Plug could not interpret a certain print job. The print job may not be
ended with the #Q-command.
Action
Make sure the print job ends with the #Q command.
6310 Centr. Timeout
StatusThe Easy Plug command #!Xn triggers a status acknowledgement via the
Centronics interface, but the PC does not respond.
Action
Check the data line connecting printer and PC.
6311 Centr. Timeout
StatusThe Easy Plug command #!Xn triggers a status acknowledgement via the
Centronics interface, but the PC does not respond.
Action
Check the data line connecting printer and PC.
8001 Shared Memory
Status General software error.
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
8002 Stream Buffer
Status General software error.
Action
Turn off the printer, wait 30 seconds, then turn it back on.
See notes in “General software errors” section.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
8103 TrueDoc Font
Status Error: specified font is not loaded.
55
Action
Check font number. Load the font file or select another font.
8104 Speedo alloc
Status Error while initializing the speedo fonts.
Action
Refer to the service manual, topic section "Firmware".
Load new firmware.
8105 Load TrueType
Status Damaged font file.
Action
Turn off the printer, wait 30 seconds, then turn it back on.
Load the font file or select another font.
8106 Fonttype wrong
Status General software error.
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
8107 Character set
Status General software error.
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
8108 Symbol set
Status General software error.
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
8109 TT-specifications
Status General software error.
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
8110 Unknown char.
StatusCharacter is not included in the character set (character set does not
support all characters).
Action
Select another character or character set.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
8111 Stream type
Status General software error.
56
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
8112 Font not supp.
Status The specified TrueType font is not loaded. Text using this font is ignored.
Action
Use another TrueType font.
8200 Fixfont number
Status Incorrect fix font number.
Action
Check fix font number and change if necessary.
8201 Font downl. full
Status The font download buffer is full.
Action
Allocate more memory for the download buffer using the parameter
SYSTEM PARAMETERS > Font downl. area.
Rename some speedo-fonts on the Compact Flash card, you do not use.
All speedo-fonts named fontxxx.spd (xxx = font no.) are being loaded into
the font download buffer while the system starts.
For more information, see "Using Compact Flash Cards" in the User
Manual.
8202 Font deleted
StatusTried to access a font that is not available on Compact Flash card or on
RAM disk (font was deleted or renamed).
Action
Check the label layout. Load the font file or use another font.
8300 Bar code corr.
Status Error: a bar code correction factor greater than +/- 25% has been selected.
Action
Reduce correction factor.
8301 Bar code data
StatusIncorrect bar code data. The bar code data is not valid for the selected bar
code type.
Action
Use valid data for the bar code type.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
8302 Barcode checksum
Status Error while calculating the bar code check sum.
57
Action
Check transmitted data.
If the error continues to occur, contact Service. Send the transmitted Easy
Plug data.
8303 Bar code sample
Status Error while calculating the bar code sample.
Action
Check whether the transmitted data is valid for the bar code type and
change the data.
8304 Bar c. plain-copy
Status Error while integrating the plain-copy line in the bar code sample.
Action
Check whether the transmitted data is valid for the bar code type and
change the data.
8305 Bar code print
Status Error while calculating the bar code print image.
Action
Action
Press Online to acknowledge.
Check whether the transmitted data is valid for the bar code type and
change the data.
8306 Plain-copy len.
Status Illegal: bar code plain-copy line has more than 300 characters.
Action
Reduce line length.
8307 Readline dist.
Status General software error.
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
8308 Bar code ratio
Status Illegal bar code ratio.
Action
Select another ratio.
8309 Module range
Status Maximum range of the bar code module exceeded.
Action
Reduce module range.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
8310 Bar code element
Status Bar code element exceeds the maximum size of 253 dots (21 mm).
58
Action
Reduce the bar code element size.
8311 Barcode table
Status General software error.
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
8400 PDF417 ECC
Status Bar code PDF417: incorrect ECC level (Error Correction Level).
Action
Change the ECC level.
8401 PDF417 Lines
Status Bar code PDF417: illegal number of lines.
Action
Change the number of lines.
8402 PDF417 Columns
Status Bar code PDF417: illegal number of columns.
Action
Change the number of columns.
8403 PDF417 Style
Status Bar code PDF417: incorrect style.
Action
Change the style.
8404 PDF417 Command
Status Bar code PDF417: incorrect command.
Action
Press Online to acknowledge.
Change the commands.
8405 PDF417 Size
Status Bar code PDF417: incorrect size.
Action
Change the size.
8406 PDF417 Details
Status Bar code PDF417: incorrect details.
Action
Change the details.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
8407 PDF417 Coding
Status Bar code PDF417: coding error.
59
Action
Turn off the printer, wait 30 seconds, then turn it back on.
Press Online to acknowledge.
8500 Code 25Int len.
Status Bar code Code 25 Interleaved: input line too long.
Action
Shorten input line.
8501 Postcode length
Status Bar code postcode: illegal data length.
Action
Check length of the transmitted data and set it to the valid length.
8600 EAN Length
Status Bar code EAN: illegal data length.
Action
Check length of the transmitted data and set it to the valid length.
8601 UPCE Numbers sys.
Status Error: First data character of the transmitted data is not 0 or 1.
Action
Change the first data character to 0 or 1.
8700 IDM Data with 0
Status Bar code IDM: data may not contain 0x0.
Action
Correct the data.
8701 IDM Data length
Status Bar code IDM: Illegal length of data string.
Action
Check the length of the transmitted data and set it to the valid length.
8702 IDM Coding
Status Bar code IDM: coding error.
Action
Contact Service.
8703 IDM Self-test
Status Bar code IDM: error during self-test.
Action
Contact Service.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
8704 IDM Init. error
Status Bar code IDM: error during initializing.
60
Action
Contact Service.
8705 IDM rows/columns
StatusThe input data does not match the given matrix or invalid number of
row/columns.
Action Change the number of rows/columns or the input data.
8760 EAN128 field len
Status The field length specified does not match the data provided.
Action Change the data length.
8761 EAN128 Data type
StatusThe data type (alphanumeric, numeric) specified does not match the data
provided.
Action Change the data type.
8762 EAN128 Ident.
Status Invalid data identifier.
Action Change the data identifier.
8800 Maxicode Mode
Status Maxicode: faulty mode
Action
Change mode.
8801 Maxicode Sys no
Status Maxicode: incorrect system number
Action
Correct the system number.
8802 Maxicode Zipcode
Status Maxicode: incorrect zipcode.
Action
Correct the zipcode.
8803 Maxicode Class
Status Maxicode: faulty class code.
Action
Correct the class code.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
8804 Maxi. Sec. mess.
Status Maxicode: secondary message has an illegal length.
61
Action
Correct the length of secondary message.
8805 Maxicode Country
Status Maxicode: faulty country code.
Action
Correct the country code.
8830 Cod49 Datalength
StatusThe user data string is too long. Not all characters can be coded in the bar
code. The bar code does not print.
Action Shorten the data string.
8831 Cod49 wrong data
Status The data string contains invalid characters. The bar code does not print.
Action Correct the data string.
8850 Unknown filetype
Graphic files with the extention declared in the Easy Plug command #YG
are not supported.
Action
Convert the graphics file to another file format or use another supported
graphic format. Check if the spelling of the file extension is correct.
8851 Graphic open
StatusThe graphics file defined in the Easy Plug #YG command cannot be found
on the Compact Flash card for one of the following reasons:
Action
Path and/or designation of the graphics file stored on the Compact Flash
•
card does not match the path and/or designation defined by the #YG
command.
The file is not available on the Compact Flash card.
•
Check if the spelling of the graphics file is the same both in the #YG
command and on the Compact Flash card.
8852 Graphic header
StatusA graphics file defined by an Easy Plug #YG command should be
processed. The file header does not match the file.
Action
The graphics file may be corrupted. Check the file and replace it.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
8853 Graphic palette
Status A graphics file defined by an Easy Plug #YG command should be
processed. Error reading the graphics palette.
62
Action
The graphics file may be corrupted. Check the file and replace it.
8854 Graphic read
Status A graphics file defined by a Easy Plug #YG command should be
processed. Error reading the file.
Action
The graphics file may be corrupted. Check the file and replace it.
8856 Free store size
Status The memory size for loading and converting the graphics file is too small.
Action
Increase the memory size for the parameter SYST EM PARAMETER > Free store
size.
8857 Wrong mem config
Wrong memory configuration
StatusToo many memory configurations requested. Parameters as
SYSTEM PARAMETER > Font downl. area or SYSTEM PARAMETER > Ram disk size or
SYSTEM PARAMETER > Free store size request more or less memory. The fault
occurs if the sum of requested memory space exceeds the amount of
available memory.
After error confirmation, the relevant parameters are reset to factory default
settings. The printer restarts.
Action
Change the settings of the relevant memory parameters.
8900 Codablock columns
Status Bar code Codablock: illegal number of columns.
Action
Correct the number of columns.
8901 Codablock rows
Status Bar code Codablock: illegal number of rows.
Action
Correct the number of rows.
8902 Codablock softw.
Status Bar code Codablock: software error.
Action
Call Service.
8903 Codablock infogr
Status Bar code Codablock: info not in line.
Action
Call Service.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
8950 Logo open
StatusFailure when attempting to read a logo, which has previously been copied
on RAM disk or on Compact Flash card (thus using Easy Plug command
#DK).
63
Action
Reload the logo via #DK command.
If this error reoccurs, call Service.
8951 File format
Status General software error.
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
8952 Not installed
Status General software error.
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
9000 Wrong errornum
Status General software error.
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
9001 Software Error
Status General software error.
Action
See notes in “General software errors” section.
Turn off the printer, wait 30 seconds, then turn it back on.
9003 Print head type
Status The wrong printhead type is selected in the printer menu.
Action
Set the printhead type using parameter SPECIAL FUNCTION > Printhead type.
Correct the setting of the printhead type.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
9005 No Printhead
StatusPrinthead could not be detected for one of the following reasons:
- Printhead cable not connected
- Wrong printhead type
- Defective printhead cable
- Defective CPU board
- Printhead cable plugged into wrong connector on the CPU board
64
Action
Check printhead cable, printhead and CPU board, and replace defective
parts.
9007 Bad MAC Address
StatusThis error message appears when an invalid MAC address is programmed
to the CPU board. Valid means the MAC address matches the range
00.0a.44.xx.xx.xx.
In this case, the network is not initialized. To work with the network, a valid
(Avery-) MAC address must be programmed on the board. This can only be
done by an authorized service technician or by the factory.
Action
Press Online to acknowledge. The printer starts, but cannot be used with a
network.
Contact Service for help reprogramming the boards MAC a ddress.
If new programming is not possible, exchange the CPU board.
9009 Temporary MAC
Temporary MAC address.
StatusThis error message appears when the MAC address has the value
00.0a.44.00.00.00. This MAC address is used only during production.
Action
Press Online to acknowledge. The printer starts and the network can be
used.
Contact Service for help reprogramming the boards MAC a ddress.
If new programming is not possible, exchange the CPU board.
9011 Bootloader ext.
Bootloader external device.
StatusAt least one external device (AI, BLDC output stage) has no valid
application loaded. The printer remains in the bootloading status and
returns this message. The error only occurs if an AI is applied.
Action
Load a valid application.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
9013 Head voltage
Status Faulty 5 V printhead supply voltage for one of the following reasons:
65
•
Action
Only 9854: Printhead was connected to the wrong connector on the CPU
board.
Short circuit or the printhead is defective.
•
Only 9854: Check if the printhead is connected to the correct connector on
the CPU board. Change the connector, if necessary.
Replace the printhead.
9014 Motor voltage
StatusFaulty 45 V motor supply voltage. – a short circuit or the printhead is
defective.
Action
Replace the printhead.
9015 Network init.
Status Error while the network initializes.
Action
Contact your network administrator.
9016 DHCP Failed
Status DHCP failed. This may happen, if parameter INTERF. PARAM. >
ETHERNET PARAM. > IP Adressassign is set to DHCP, but no IP address can be
found.
Action
Contact your network administrator.
9017 RTC read failed
StatusError while trying to read the realtime clock (RTC). An Easy Plug command
to read out the RTC is sent, but no RTC is built in.
Action
Check if the printer is supplied with a RTC by printing a status printout.
See parameter INFO PRINTOUT > Printer status
The actual date is on the printout below the header "Systemversion" if a
RTC is installed.
Check if the error occurs repeatedly or occasionally.
If it occurs repeatedly:
See notes in “General software errors” section if the error reoccurs.
9854: replace the CPU board.
9864: Replace the RTC. If the error still occurs, replace the CPU board.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
9018 #!CA wrong Pos.
StatusThe #!CA command is placed at an invalid position – Easy Plug cannot
process the command at this position (for example, while loading files onto
a Compact Flash card).
66
Action
Call the #!CA command at a valid position.
9020 Param. ID wrong
Status A non-existing parameter ID was used.
Action
Correct the parameter ID.
9022 No network link
StatusThis message occurs when the Ethernet address assign is set to DHCP.
The cause is usually a bad network connection.
Action
Check if the network connector is plugged in properly.
9024 Not possible !
StatusDetecting the material length (a function, which is normally used with MLI is
not possible, because a printjob is currently processed).
Action
Retry as soon as the printjob is processed.
9030 Log file:CF full
StatusAn attempt to store data on the Compact Flash card was not successful,
because of a full card.
Action
Clear some storage space on the Compact Flash card.
Load an empty card.
9031 Log file: nnnn
Status File access error. nnnn = error code of the operating system.
Action
Repeat the operation. If the message reappears, send a message to
Service including the error code.
9032 EP file log stop
StatusSomeone tried to send data after an error message appeared. This
deactivates the Easy Plug file logging.
Action
Reactivate the file logging.
9034 Use min 16MB RAM
StatusThe printer does not have enough RAM. The applied firmware version
needs at least 16 MB RAM for operation.
Action
Extend the printer's RAM.
05/08 Rev. AB USER MANUAL Error Messages
9844 – 9854 – 9864
9035 No printpr. stop
StatusThis message appears while loading new firmware onto the H8 (64 Bit)
boards that are connected to the H8 (for example, applicator interface).
67
Action
Turn off the printer and on again and reload the firmware.
9036 DMA switch off
Status An error message of the DMA controller was discovered.
Action
A reset is not sufficient!
Turn off the printer and back on again.
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