Avery 9864 User Manual

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Page 1

05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

Error Messages

General information about error messages ...6

Display of errors and status........................6

Acknowledging status messages...............6

General software errors..............................7

Unspecific errors ........................................ 7

Unlisted Error Codes.................................. 7

Listing of all Status reports.............................8

1000

No new command ......................... 8

Parameter Table............................8

1001 1002

Comm. sorting............................... 8

1003

Too many slashes.........................8

Slash w/o param............................8

1004 1005

2 same commands........................ 8

1006

Letter incorrect .............................. 8

Command incorr............................8

1007 1008

Subcomm. incorr...........................9

1009

Param. tab inc...............................9

#ER x #Q !...................................9

1010 1011

#ER missing..................................9

1012

#IM x #Q !....................................9

Comm. flag inc. ............................. 9

1013 1014

Uninit integer.................................9

1015

Uninit float ................................... 10

Uninit string ................................. 10

1016 1017

Uninit discr...................................10

1018

Too many discr............................10

Uninit BCD para. ......................... 10

1019 1020

Too much image..........................10

1021

Uninit image par..........................10

Too many files............................. 11

1022 1023

Uninit File Para............................ 11

1024

Com. too long.............................. 11

Com twice there .......................... 11

1025 1026

Comm. w/o. flag .......................... 11

1027

Uninit parameter..........................11

Parameter uninit.......................... 11

1028 1029

Param. incorr...............................11

1030

Command incorr..........................12

Too many slashes.......................12

1031 1032

Incorrect char. ............................. 12

1033

Uninit flash par ............................ 12

Uninit restrict ............................... 12

1034

Uninit combi.................................12

1035

Wrong combi para........................12

1036 1037

Software error..............................12

1038

Software error..............................13

OLV not active .............................13

1087 1088

No realtimeclock ..........................13

1089

Seek Fkt. Error.............................13

Incomplete Job.............................13

1090 1091

Wrong var field.............................13

1092

Rename file..................................13

Delete file.....................................14

1093 1094

More than 3 figs...........................14

1097

Out of memory.............................14

File end........................................14

1099 1110

Opening Bracket..........................14

1111

Closing Bracket............................14

Para: No Value.............................14

1112 1113

No Default Value..........................14

1114

< Limit value.................................15

> Limit value.................................15

1115 1120

Incorr. logo no..............................15

1121

Logo exists...................................15

Creating logo................................15

1122 1123

Rename logo................................15

1124

Logo file .......................................15

Delete error..................................16

1125 1126

File creation .................................16

1127

File format....................................16

File exists.....................................16

1128 1130

Float overflow...............................16

1131

Combi overflow............................16

Line too long ................................16

1140 1141

Para. incorr. Bl.............................16

1150

Integer overflow ...........................17

String too long..............................17

1160 1170

X Pos > width...............................17

1171

X Pos < zero................................17

Y Pos > length .............................17

1172 1173

Y Pos < zero................................17

1174

Max width: right ............................17

Max width: left..............................18

1175 1176

Max length: top ............................18

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1177 Max length: bot............................18

1178

x Dots < zero...............................18

1200

GetRLE reset st...........................18

1201

GetRLE error st...........................18

itoa Short Strin.............................18

1210 1240

New FS>E...................................18

1241

New Read Pointer.......................18

New FE in job.............................. 19

1242 1243

New delete order......................... 19

1244

New wrong pos............................19

New no space..............................19

1245 1246

New HP no space........................19

1247

Out of memory.............................19

TimeDate string........................... 19

1260 1270

#-comm. invalid...........................19

1272

Wrong #!...................................... 19

Wrong #!C...................................20

1273 1276

#!P wrong number....................... 20

1277

Wrong #!S.. ................................. 20

Wrong #!X.. ................................. 20

1278 1279

#!X wrong number....................... 20

1282

Spooler FB > L............................20

#!-comm. incorr. .......................... 20

1285 1290

Label limit....................................20

1291

Draw field .................................... 21

Invalid Command ........................ 21

1300 1301

Table full...................................... 21

1310

Wrong Field ID ............................ 21

No Default Value.........................21

1320 1321

Bar Code Object.......................... 21

1322

Logo Object................................. 21

Line Object..................................21

1323 1324

Rectangle Object......................... 21

1325

Truedoc Object............................ 21

Fix Field Creati............................22

1326 1327

Update Field Cre.........................22

1328

Var Field Creati ........................... 22

Count Field Crea.........................22

1329 1330

Create clk. field............................22

1331

Field type inv...............................22

Field length inc............................22

1332 1333

Logo not there.............................22

1334

#YV Data incorr........................... 22

#YV Field cont............................. 23

1335 1336

#YV no. incorr..............................23

Web width zero............................23

1390 1391

Web > Width................................23

1392

Job memory full............................23

1393

Job struct creat ............................23

Invalidation...................................23

1394 1395

Label too wide..............................24

1396

Label too long ..............................24

Label too short.............................24

1397 1398

Label too small.............................24

1470

X-Offset........................................24

Y-Offset........................................24

1471

1501-1535

1501 1502 1503 1504 1505 1506 1507 1508 1509 1510 1511 1512 1513 1514 1515 1516 1517 1518 1519 1520 1521 1522 1523 1524 1525 1526 1527 1528 1529 1530 1531 1532

Messages, which can occur

with MLI........................................25

Unknown MLI Cmd ......................25

MLI Hash Error.............................25

Filename Too Long......................25

Param > Max ...............................25

Param < Min ................................26

No Previous .................................26

Not enough data ..........................26

String Too Long ...........................26

Wrong Byte Cnts..........................26

Wrong Param...............................26

Bar Parm Error.............................26

Code128 Mode Err.......................27

Wrong Mode ................................27

^BX Parm Err...............................27

Conv to ECC200..........................27

Bad Drive: x .................................27

Mask String: x..............................27

Bad Format: x ..............................27

Cmd Init Error...............................28

Unsupported Cmd........................28

Unsupported: x.............................28

Bad Char Set x.............................28

Cmd Parm Error...........................28

d/mm not chg x ............................28

USI not exist.................................28

Can't Off CV.................................29

Offset illegal.................................29

Language illegal...........................29

Invalid Prn Mode..........................29

Inc free str mem...........................29

Inc RAM disc................................29

No Fixfont.....................................29

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1533 No Speedo Font..........................30

1534

^XA missing................................. 30

1535

^XZ missing.................................30

2000-2009

Plug variables........................................... 30

2000 2002 2003 2004 2005 2006 2007 2008 2009 3000 3001 3002 3003 3004 3005 3010 3011

4100-4106

occur with OLV-Option.............................33

4100 4101 4103 4104 4105 4106 5000 5001 5002 5003 5004 5005 5006 5008 5009 5010 5012 5013 5014 5015 5016

Messages caused by Easy

Double var name......................... 30

Var. data length........................... 30

Expr. bracket...............................30

Exp. quotemark...........................30

Exp. comma pos..........................30

Exp.functionname........................31

Exp.fct.paratype .......................... 31

Exp.fct.paraCnt............................31

Exp. name wrong ........................31

RS232 Overrun ........................... 31

RS232 Parity...............................31

RS232 Frame.............................. 31

RS232 Overrun ........................... 31

RS232 Parity...............................32

RS232 Frame.............................. 32

Spooler Overflow.........................32

Send buffer full............................32

Messages which can only

No OLV data................................33

OLV limit exceed.........................33

OLV barcode type ....................... 33

OLV Timeout...............................33

No OLV response........................33

OLV Software.............................. 34

Bus device................................... 34

No gap found............................... 35

Material end.................................36

Cover open..................................36

Rewinder mat. tear...................... 36

Knife-fault....................................36

Head-fault.................................... 36

Ribbon end.................................. 37

USI start error..............................37

Paper jam.................................... 37

Delete H8 loader ......................... 38

Prog H8 loader............................38

Power..........................................38

Scanner....................................... 38

ALX Rewinder ............................. 38

5017

Power Supply...............................38

5018

Dot check area.............................39

5020

I2C Timeout xx.............................39

5021

I2C Conf. xx.................................39

I2C Busy xx..................................39

5022 5023

I2C LAB xx...................................39

5024

I2C BER xx ..................................39

I2C Polling xx...............................39

5025 5026

Motorprotect CPU........................40

5028

PS overheat.................................40

Stacker full...................................40

5059 5060

Stacker full...................................40

5061

Dispenser motor...........................40

Disp. lift motor..............................40

5062 5063

Press roll......................................40

5064

Backing paper..............................40

No H8 response...........................41

5100 5101

Headadjust error..........................41

5102

Dot Defective ...............................41

Home position..............................41

5120 5121

Touch down .................................42

5122

PLC not ready..............................42

PSU xxxxxxxx..............................43

5130 5131

PSU communicat.........................45

5150

No USI interface...........................45

Applic. interf.................................45

5151 5200

Home position..............................45

5201

Touch down .................................45

Touch down sens.........................45

5203 5204

Start delay....................................46

5205

Applicator gen..............................46

Applicator resp.............................46

5206 5207

Appl. driver 1................................46

5208

Appl. driver 2................................46

Appl. driver 3................................46

5209 5210

Appl. driver 4................................46

5500

Unknown......................................46

General........................................46

5501

5502-5551

occur with RFID option..............................47

5502 5504 5510 5512 5513

Messages which can only

RFID internal................................47

No RFID job.................................47

RFID COM timeout ......................47

COM open failed..........................47

Get baud failed.............................47

Page 4

05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

5521 No transponder............................47

5522

Tag write err................................48

5523

Tag address err........................... 48

5524

CMD not applicable..................... 48

Tag read err................................48

5525 5526

Tag select first............................. 48

5527

Tag RF comm err.......................48

EEPROM failure.......................... 48

5528 5529

Parameter range ......................... 49

5530

Unknown CMD............................49

Protocol length ............................ 49

5531 5532

CMD not avail..............................49

5540

ISO error #1.................................49

ISO error #2.................................49

5541 5542

ISO error #3.................................49

5543

ISO error #15...............................49

ISO error #16...............................49

5544 5545

ISO error #17...............................50

5546

ISO error #18...............................50

ISO error #19...............................50

5547 5548

ISO error #20...............................50

5549

ISO error ???...............................50

Wrong tag type............................ 50

5550 5551

Max Tags failed........................... 50

5560

TCS full / cover............................50

Odd hex string............................. 50

5590 5600

Job without #Q ............................ 51

5601

Job memory full........................... 51

Param. incorrect.......................... 51

6000 6001

Nov. prog. err. ............................. 51

6002

New prog. vers............................51

Memory error...............................51

6003 6004

Load H8 program ........................ 52

6005

Fixfont data..................................52

Speedofont data.......................... 52

6006 6010

Printengine soft ........................... 52

6012

Start next job...............................52

Param. checksum........................52

6030 6031

New Parameters..........................53

6101

No sensor found.......................... 53

Filesystem regis .......................... 53

6200 6201

File sys. format............................ 53

6202

Drive open................................... 53

Filesystem close.......................... 53

6203 6204

Disk directory...............................53

Write disk.....................................53

6205 6206

Read disk.....................................54

6207

No file card...................................54

6300

Out of memory.............................54

Incomplete job..............................54

6301 6310

Centr. Timeout.............................54

6311

Centr. Timeout.............................54

Shared Memory ...........................54

8001 8002

Stream Buffer...............................54

8103

TrueDoc Font...............................55

Speedo alloc................................55

8104 8105

Load TrueType.............................55

8106

Fonttype wrong............................55

Character set ...............................55

8107 8108

Symbol set...................................55

8109

TT-specifications..........................55

Unknown char..............................55

8110 8111

Stream type..................................56

8112

Font not supp...............................56

Fixfont number.............................56

8200 8201

Font downl. full.............................56

8202

Font deleted.................................56

Bar code corr. ..............................56

8300 8301

Bar code data...............................56

8302

Barcode checksum ......................57

Bar code sample..........................57

8303 8304

Bar c. plain-copy..........................57

8305

Bar code print...............................57

Plain-copy len. .............................57

8306 8307

Readline dist................................57

8308

Bar code ratio...............................57

Module range...............................57

8309 8310

Bar code element.........................58

8311

Barcode table...............................58

PDF417 ECC...............................58

8400 8401

PDF417 Lines..............................58

8402

PDF417 Columns.........................58

PDF417 Style...............................58

8403 8404

PDF417 Command......................58

8405

PDF417 Size................................58

PDF417 Details............................58

8406 8407

PDF417 Coding ...........................59

8500

Code 25Int len..............................59

Postcode length...........................59

8501 8600

EAN Length..................................59

Page 5

05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

8601 UPCE Numbers sys. ................... 59

8700

IDM Data with 0...........................59

8701

IDM Data length ..........................59

8702

IDM Coding ................................. 59

IDM Self-test................................59

8703 8704

IDM Init. error .............................. 60

8705

IDM rows/columns.......................60

EAN128 field len..........................60

8760 8761

EAN128 Data type.......................60

8762

EAN128 Ident.............................. 60

Maxicode Mode........................... 60

8800 8801

Maxicode Sys no......................... 60

8802

Maxicode Zipcode.......................60

Maxicode Class........................... 60

8803 8804

Maxi. Sec. mess.......................... 61

8805

Maxicode Country ....................... 61

Cod49 Datalength ....................... 61

8830 8831

Cod49 wrong data....................... 61

8850

Unknown filetype......................... 61

Graphic open............................... 61

8851 8852

Graphic header............................61

8853

Graphic palette............................ 62

Graphic read................................62

8854 8856

Free store size.............................62

8857

Wrong mem config......................62

Codablock columns..................... 62

8900 8901

Codablock rows ........................... 62

8902

Codablock softw...........................62

8903

Codablock infogr..........................62

8950

Logo open....................................63

8951

File format....................................63

Not installed.................................63

8952 9000

Wrong errornum...........................63

9001

Software Error..............................63

Print head type.............................63

9003 9005

No Printhead................................64

9007

Bad MAC Address .......................64

Temporary MAC...........................64

9009 9011

Bootloader ext..............................64

9013

Head voltage................................65

Motor voltage...............................65

9014 9015

Network init.................................65

9016

DHCP Failed................................65

RTC read failed............................65

9017 9018

#!CA wrong Pos...........................66

9020

Param. ID wrong..........................66

No network link ............................66

9022 9024

Not possible !...............................66

9030

Log file:CF full..............................66

Log file: nnnn ...............................66

9031 9032

EP file log stop.............................66

9034

Use min 16MB RAM ....................66

No printpr. stop ............................67

9035 9036

DMA switch off.............................67

Page 6

05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

General information about error messages

Display of errors and status

When an error occurs, a message appears on the display. 9864 only: If the parameter SYSTEM PARAMETER > Signal buzzer is set to On,

an additional tone signal is given.

The status can be requested using the serial interface (see Easy Plug

command #!Xn).

Display The error or status report on the display is shown as follows:

Status xxxx

-- PrintStatus means the error is caused by a printer error, independent of

TextTextTextTextTextTe

Status: Is replaced by either “PrintStatus” or “QueueStatus.”

•

the print job. This is a message of the printer control.

-- QueueStatus means the error is caused by a faulty Easy Plug command in the print job. This is an Easy Plug message.

More detailed information about the error codes and the actions required is

Example

xxxx signifies error codes from 0001 to 9999.

•

TextTextTextText stands for a brief text explanation.

•

given in the descriptions of each error code.

PrintStatus 8704 IDM Init. Error

Acknowledging status messages

Self-acknowledging Self-acknowledging status messages tell you about a printer event.

The message appears for a brief period on the display and is accompanied by a short signal tone. The printer continues to operate without any user intervention.

Acknowledging Acknowledge codes appear on the display until the error has been

Pay attention to each message to prevent any problems.



corrected and acknowledged by pressing Enter. A short signal tone is given when the message appears.

Disabling Disabling codes are more serious and require a “warm start” (press

Cut+Online+Feed) or require you to turn off the printer.

Page 7

05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

Self-acknowledging

Header not underlined

Acknowledging Disabling

Tab. 1 How error codes appear in the ma nual indicate the seriousness of the error.

The seriousness increases with the number of underlines.

Header underlined once Header underlined twice

General software errors

Errors in the firmware are described in the error directory as “General

software errors.” They can only be corrected by Service.

If general software errors repeatedly occur, contact Service and provide the



error number and the circumstances in which the error occurred.

Unspecific errors

Some errors can have more than one cause. To find the specific reason for

such an error, it is important that it can be reproduced.

 Send the following information to Service – preferably as files:

Layout and/or print job, which make the status message appear

•

Parameter configuration of the printer, when the error occurs

•

Log file of the printjob until the error occurs

•

 Use parameter SPECIAL FUNCTION > Parameter to CF, to save the current

parameter configuration.

 Use parameter SERVICE FUNCTION > EasyPlug monitor, to send the received

Easy Plug data to a serial interface. You can also save the log files of the print job on a Compact Flash card (SPECIAL FUNCTION > Parameter to CF).

Unlisted Error Codes

Call Service if you receive an error message not listed in this manual.

Page 8

05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

Listing of all Status reports

1000 No new command

Status General software error

Action  See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1001 Parameter Table

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1002 Comm. sorting

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1003 Too many slashes

Status General software error Action  See notes in “General software errors” section.

1004 Slash w/o param.

Status General software error Action

 See notes in “General software errors” section.

 Press Online to acknowledge.

1005 2 same commands

Status General software error Action

 See notes in “General software errors” section.

 Press Online to acknowledge.

1006 Letter incorrect

Status General software error: self-acknowledging Action  See notes in “General software errors” section.

1007 Command incorr.

Status Unknown command. Action

 Check Easy Plug sequence.

Page 9

05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1008 Subcomm. incorr.

Status Unknown letter in a subcommand.

Action

 Check Easy Plug sequence.

1009 Param. tab inc.

Status General software error Action

 See notes in “General software errors” section.

 Press Online to acknowledge.

1010 #ER x #Q !

Status One or more illegal commands between #ER and #Q. Action

 Notes about using Easy Plug commands can be found in the Easy Plug

 Check transmitted Easy Plug sequence.

manual.

1011 #ER missing

Status One or more format commands without leading #ER (self-acknowledging) Action

 Notes about using Easy Plug commands can be found in the Easy Plug

 None. The command is still carried out.

manual.

1012 #IM x #Q !

Status One or more illegal commands between #IM and #Q. Action

 Notes about using Easy Plug commands can be found in the Easy Plug

 Check Easy Plug sequence.

manual.

1013 Comm. flag inc.

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1014 Uninit integer

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

Page 10

05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1015 Uninit float

Status General software error

Action  See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1016 Uninit string

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1017 Uninit discr

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1018 Too many discr

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1019 Uninit BCD para.

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1020 Too much image

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1021 Uninit image par

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1022 Too many files

Status General software error

Action  See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1023 Uninit File Para

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1024 Com. too long

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1025 Com twice there

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1026 Comm. w/o. flag

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1027 Uninit parameter

Status Parameter could not be initialized. Action

 Press Online to acknowledge.

1028 Parameter uninit

Status General software error Action

 See notes in “General software errors” section.

 Press Online to acknowledge.

1029 Param. incorr.

Status Incorrect parameter in the command. Action

 Check Easy Plug sequence.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1030 Command incorr.

Status Error during the command interpretation.

Action

 Check Easy Plug sequence.

1031 Too many slashes

Status Too many parameters between two slashes. Action

 Check Easy Plug sequence.

1032 Incorrect char.

Status Parameter contains an invalid character. Action

 Check Easy Plug sequence.

1033 Uninit flash par

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1034 Uninit restrict

Status A restricted string parameter could not be initialized. Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1035 Uninit combi

Status General software error. A combi parameter could not be initialized. Action

 See notes in “General software errors” section.

 Press Online to acknowledge.

1036 Wrong combi para

Status General software error. A combi parameter could not be initialized. Action

 See notes in “General software errors” section.

 Press Online to acknowledge.

1037 Software error

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1038 Software error

Status General software error

Action  See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1087 OLV not active

Status Verifier-specific Easy Plug commands have been used (#OLVI or #OLVD),

without having set the printer to use a verifier.

Action  See parameter INTERF. PARAM > COM2 PORT > Function Option.

 Set the printer to verifier use.

1088 No realtimeclock

Status Realtime clock-specific Easy Plug commands have been used (#YS or

#YC), without having a realtime clock installed.

Action

 Install a realtime clock.

1089 Seek Fkt. Error

Status General software error. An error occurred while processing the seek

function in the printer's internal file system.

Action

 Press Online to acknowledge.

 Please read the notes in section "General software errors".

1090 Incomplete Job

Status The actual print job is not terminated by the #Q command. The start

command #ER for a label format follows another #ER command without the first format ending with #Q.

Action

 Press Online to acknowledge.  End the print job with a #Q command.

1091 Wrong var field

Status An error occurred while interpreting the text string of a variable data field.

The error could be caused by a #YT or a #YB command (Easy Plug). Self-acknowledging error.

Action

 Check the text strings of variable data fields.

1092 Rename file

Status General software error Action  See notes in “General software errors” section.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1093 Delete file

Status File cannot be deleted.

Action

 Make sure the file name is written correctly and it is not write-protected.

1094 More than 3 figs

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1097 Out of memory

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1099 File end

Status General software error Action  See notes in “General software errors” section.

1110 Opening Bracket

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1111 Closing Bracket

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1112 Para: No Value

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1113 No Default Value

Status General software error Action

 Turn off the printer, wait 30 seconds, then turn it back on.

 See notes in “General software errors” section.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1114 < Limit value

Status An Easy Plug command sent to the printer contains a value that exceeds

the valid range at the bottom limit. The faulty value is replaced automatically by a default value matching the limits.

Example: #YT109/-1/. The value –1 has been assigned to the parameter d.

Valid value for d is 0, 1, 2, 3. Therefore, -1 exceeds the value range at the bottom limit.

Action

 Check the Easy Plug command for valid values and correct them if

necessary.

1115 > Limit value

Status An Easy Plug command sent to the printer contains a value, which exceeds

the valid range at the top limit. The faulty value is replaced automatically by a default value matching the limits.

Example: #YT109/5/. The value 5 has been assigned to the parameter d.

Valid value for d is 0, 1, 2, 3. Therefore, 5 exceeds the value range.

Action

 Check the Easy Plug command for valid values and correct them if

necessary.

1120 Incorr. logo no.

Status Logo number is invalid because it is outside of the address field.

(self-acknowledging)

Action

 Make sure the logo number is within the range 0 to 255.

1121 Logo exists

Status Logo already exists. Action

 Change the designation of the logo and resave.

1122 Creating logo

Status General software error Action  See notes in “General software errors” section.

1123 Rename logo

Status General software error Action  See notes in “General software errors” section.

1124 Logo file

Status General software error Action  See notes in “General software errors” section.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1125 Delete error

Status General software error

Action  See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1126 File creation

Status A file could not be created. The error may be caused by an invalid file name

or insufficient printer memory.

Action

 Check all used file names for length, applied characters, etc. Change the

file name.

 Check the printer's memory usage.

1127 File format

Status A file name does not match the (DOS-) filename convention. Action

 Check all used file names for length, applied characters, etc. Change the

name.

1128 File exists

Status A file should be loaded into the printer memory via #DF command. The

command was used without adding the parameter "O" for "Overwrite", but a file already exists under the given name.

Action

 Rename one of both files or set the parameter to "O".

1130 Float overflow

Status Value is too high for a floating comma variable. Action

 Turn off the printer, wait 30 seconds, then turn it back on.  Reduce the value.

1131 Combi overflow

Status Valid is too high for a combi variable. Action

 Turn off the printer, wait 30 seconds, then turn it back on.  Reduce the value.

1140 Line too long

Status Error during conversion from EPT into BIN: valid line length exceeded. Action

 Reduce line length.

1141 Para. incorr. Bl

Status Error during processing of a Bit Image parameter. Action

 Press Online to acknowledge.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1150 Integer overflow

Status Value too high for an integer variable.

Action

 Turn off the printer, wait 30 seconds, then turn it back on.  Reduce the value.

1160 String too long

Status A string parameter exceeds the maximum string length of 256 characters

(1024 characters in 2-dimensional bar codes respectively).

Action

 Reduce the number of characters in the string.

1170 X Pos > width

Status X position exceeds valid maximum value. Result The previously set print offset is retained. Action

 Reduce the value for X position.

1171 X Pos < zero

Status Value for X position < zero. Result The previously set print offset is retained. Action

 Check the value for X position.

1172 Y Pos > length

Status Y position exceeds the label length. Result The previously set print offset is retained. Action

 Reduce the value for Y position.  Select a longer label.

1173 Y Pos < zero

Status Value for Y position < zero. Result The previously set print offset is retained. Action

 Check the value for Y position for signs.

1174 Max width: right

Status Maximum label width – right exceeded. Fields such as character, line or

logo do not fit into the physical print format (self-acknowledging).

result Only fields that fit completely into the print format print. Action

 Change value for width or position of fields.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1175 Max width: left

Status Maximum label width – left exceeded. Fields such as character, line or logo

do not fit into the physical print format (self-acknowledging).

result Only fields that fit completely into the print format print.

Action

 Change the value for width or position of fields.

1176 Max length: top

Status Maximum label length – top exceeded. Action

 Correct label layout: Position the drawing fields to fit on the label or modify

the label length.

1177 Max length: bot.

Status Maximum label length – bottom exceeded. Action

 Correct label layout: Position the drawing fields to fit on the label.

1178 x Dots < zero

Status Bit Image. Action

 Turn off the printer, wait 30 seconds, then turn it back on.

1200 GetRLE reset st

Status (number of bytes) * (number of lines) does not correspond to the file length. Action

 Turn off the printer, wait 30 seconds, then turn it back on.

1201 GetRLE error st

Status GetRLE byte has error status. Action

 Turn off the printer, wait 30 seconds, then turn it back on.

1210 itoa Short Strin

Status General software error Action  See notes in “General software errors” section.

1240 New FS>E

Status General software error Action  See notes in “General software errors” section.

1241 New Read Pointer

Status Faulty memory assignment for print jobs. Action  See notes in "Unspecific errors" section.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1242 New FE in job

Status Invalid memory assignment for print jobs. Action  See notes in "Unspecific errors" section.

1243 New delete order

Status Invalid memory assignment for print jobs. Action  See notes in "Unspecific errors" section.

1244 New wrong pos.

Status Invalid memory assignment for print jobs. Action  See notes in "Unspecific errors" section.

1245 New no space

Status Invalid memory assignment for print jobs. Action  See notes in "Unspecific errors" section.

1246 New HP no space

Status Invalid memory assignment for print jobs. Action  See notes in "Unspecific errors" section.

1247 Out of memory

Status Invalid memory assignment for print jobs. Action  See notes in "Unspecific errors" section.

1260 TimeDate string

Status General software error Action

 See notes in “General software errors” section.

 Press Online to acknowledge.

1270 #-comm. invalid

Status General software error Action  See notes in “General software errors” section.

1272 Wrong #!..

Status Invalid use of the immediate command "#!A..". The specified parameter

value exceeds the range (0 to 31).

Action

 Specify a valid parameter value.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1273 Wrong #!C..

Status Invalid use of the immediate command "#!C..". The specified parameter

value exceeds the range (A, F).

Action

 Specify a valid parameter value.

1276 #!P wrong number

Status Invalid use of the immediate command "#!P..". The specified parameter

value exceeds the range (0 to 31).

Action

 Specify a valid parameter value.

1277 Wrong #!S..

Status Invalid use of the immediate command "#!S..". The specified parameter

value exceeds the range (P, R).

Action

 Specify a valid parameter value.

1278 Wrong #!X..

Status Invalid use of the immediate command "#!X..". The specified parameter

value exceeds the range (S, B, P).

Action

 Specify a valid parameter value.

1279 #!X wrong number

Status Invalid use of the immediate command "#!X..". The specified parameter

value exceeds the valid range.

Action

 Specify a valid parameter value.

1282 Spooler FB > L

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1285 #!-comm. incorr.

Status Invalid use of the immediate command "#!..!. The specified letter is

unknown.

Action

 Specify a valid letter.

1290 Label limit

Status Value for x or y position exceeds the label limit. Action

 Reduce the value for the x or y position.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1291 Draw field

Status Function call, drawing object, unsuccessful.

1300 Invalid Command

Status General software error Action  See notes in “General software errors” section.

1301 Table full

Status General software error Action  See notes in “General software errors” section.

1310 Wrong Field ID

Status The error can have several causes.

Action  See notes in "Unspecific errors" section.

1320 No Default Value

Status The error can have several causes. Action  See notes in "Unspecific errors" section.

1321 Bar Code Object

Status The error can have several causes. Action  See notes in "Unspecific errors" section.

1322 Logo Object

Status The error can have several causes. Action  See notes in "Unspecific errors" section.

1323 Line Object

Status The error can have several causes. Action  See notes in "Unspecific errors" section.

1324 Rectangle Object

Status The error can have several causes. Action  See notes in "Unspecific errors" section.

1325 Truedoc Object

Status The error can have several causes. Action  See notes in "Unspecific errors" section.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1326 Fix Field Creati

Status The error can have several causes. Action  See notes in "Unspecific errors" section.

1327 Update Field Cre

Status The error can have several causes. Action  See notes in "Unspecific errors" section.

1328 Var Field Creati

Status The error can have several causes. Action  See notes in "Unspecific errors" section.

1329 Count Field Crea

Status The error can have several causes. Action  See notes in "Unspecific errors" section.

1330 Create clk. field

Status General software error Action  See notes in “General software errors” section.

1331 Field type inv.

Status Invalid field type Action

 Press Online to acknowledge.

1332 Field length inc.

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

1333 Logo not there

Status Selected logo does not exist. Action

 Check file name / existence of the logo.

1334 #YV Data incorr.

Status Illegal entries for a #YV field (variables data field). Action

 Press Online to acknowledge.  Correct data.

 Notes about using Easy Plug commands can be found in the Easy Plug

manual.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1335 #YV Field cont.

Status Content of the #YV field (variables data field) could not be pasted.

Action  Notes about using Easy Plug commands can be found in the Easy Plug

 Press Online to acknowledge.

manual.

1336 #YV no. incorr.

Status #YV field (variables data field) with the given number not found. Action

 Notes about using Easy Plug commands can be found in the Easy Plug

 Press Online to acknowledge.  Check the number of the #YV field.

manual.

1390 Web width zero

Status The printer was set to printing several label rows (Easy Plug command

#ER, n > 1); but the label width was incorrectly set to zero (b = 0).

Action

 Notes about using Easy Plug commands can be found in the Easy Plug

 Correct the #ER command regarding the setting of parameter b.

manual.

1391 Web > Width

Status The printer was set to printing several label rows (Easy Plug command

#ER, n > 1); but one or both of the parameters n and b are set so n * b (label row width * no. of rows) exceeds the material width.

Action

 Notes about using Easy Plug commands can be found in the Easy Plug

 Correct the #ER command regarding the setting of parameters n and b.

manual.

1392 Job memory full

Status The error can have several causes. Action  See notes in "Unspecific errors" section.

1393 Job struct creat

Status The error can have several causes. Action  See notes in "Unspecific errors" section.

1394 Invalidation

Status General software error Action

 See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1395 Label too wide

Status A printjob contains an #IM-command which exceeds the maximum

label/print width. The maximum print width depends on the printer type.

 See the user manual for the maximu m label width.

Action

 Reduce the label width set by the #IM-command in the print job, until the

label width matches the maximum print width.

1396 Label too long

Status Label length setting exceeds the maximum label length. The maximum

label length depends on the printer's memory configuration.

 The info-printout "Memory Status" shows the maxi mum label length. See

the user manual for more information.

Action

 Reduce the label width setting.

1397 Label too short

Status The label length defined in the #IM command is smaller than the minimum

length.

Action

 Correct the length value in the label layout definition.

1398 Label too small

Status The label width defined in the #IM command is smaller than the minimum

width.

Action

 Correct the width value in the label layout definition.

1470 X-Offset

Status The x-position of a layout field (graphics, text, ...) is beyond the label

margin. The field is shifted automatically to the first valid position at the correct side of the margin.

Action

 Check the x-positions of the layout fields and change them.

1471 Y-Offset

Status The y-position of a layout field (graphics, text, ...) is beyond the label

margin. The field is shifted automatically to the first valid position at the correct side of the margin.

Action

 Check the y-positions of the layout fields and change them.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1501-1535 Messages, which can occur with MLI

Avery Dennison's MONARCH LANGUAGE INTERPRETER™ (MLI™)

helps you use a MONARCH® 9854™ or 9864™ printer which was set up for use with ZIH Corp.’s ZPL II®. If you have any questions about using a MONARCH® printer with these data streams, please contact Service. This section lists the error messages that may appear when using the ZPL II® commands interpreted by the MONARCH® 9854™/9864™ printer’s MONARCH LANGUAGE INTERPRETER™.

1501 Unknown MLI Cmd

Error level 1 Status An unknown ZPL II® command was encountered.

Action

 Check if the printjob was processed correctly. If yes, ignore the message, if

no, change the printjob.

1502 MLI Hash Error

Error level 1 Status General software error. Action See notes in “General software errors” section.

1503 Filename Too Long

Error level 1 Status Filename is too long. Action

 Rename the file with a shorter name.

1504 Param > Max

Error level 1 Status Parameter exceeds the maximum value defined. Action

 Shorten the parameter.

ZPL II is a registered trademark of ZIH Corp. ZIH Corp. and Avery

Dennison (including Paxar Corporation and its subsidiaries) are not related in any way, and ZIH Corp. has not licensed or otherwise sponsored MONARCH® printers or Avery Dennison's MONARCH LANGUAGE INTERPRETER™. MONARCH®, MONARCH LANGUAGE INTERPRETER, MLI, 9854, and 9864 are trademarks of Paxar Americas, Inc. Avery Dennison is a registered trademark of Avery Dennison Corporation.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1505 Param < Min

Error level 1 Status Parameter is shorter than the minimum value allowed.

Action

 Change the parameter.

1506 No Previous

Error level 1 Status Graphics command sets current row data to the previous row data, but the

previous row data does not exist.

Action

 Check and change graphics data.

1507 Not enough data

Error level 1 Status Not enough data for graphics command. Action

 Check and change graphics data.

1508 String Too Long

Error level 1 Status String characters exceed the maximum number of allowed characters. Action

 Check and change the command.

1509 Wrong Byte Cnts

Error level 1 Status The row size or total size parameters is not valid (equals 0). Occurs when

the downloaded graphic or downloaded font command is in process.

Action

 Check and change the command.

1510 Wrong Param

Error level 1 Status Control characters are not allowed for discrete parameter (single letter

parameter).

Action

 Check and change the command.

1511 Bar Parm Error

Error level 1 Status Parameters to a bar code command is wrong or does not conform to the

specifications.

Action

 Change the bar code command.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1512 Code128 Mode Err

Error level 1 Status Code128 barcode command specifying mode type other than 'AUTO'.

Action

 Change the bar code command.

1513 Wrong Mode

Error level 2 Status Coda block barcode command specifying mode type other than 'F'. Action

 Change the bar code command.

1514 ^BX Parm Err.

Error level 2 Status Data Matrix bar code command specified an escape sequence character.

This is not supported.

Action

 Change the bar code command.

1515 Conv to ECC200

Error level 1 Status Data Matrix bar code command specified non ECC200 level. Program tries

to convert to ECC200.

Action

 Change the bar code command.

1516 Bad Drive: x

Error level 2 Status The drive selected is not a valid drive. (We support only 'R' and 'B' while

MLI supports 'R', 'B', 'Z' and 'E').

Action

 Select a valid drive.

1517 Mask String: x

Error level 2 Status The mask string used in ^SF command is not supported. Action

 Change the print job.

1518 Bad Format: x

Error level 2 Status The graphic format selected is not supported (Compressed binary and PNG

format).

Action

 Convert graphic to a supported format.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1519 Cmd Init Error

Error level 1 Status General software error. Action See notes in “General software errors” section.

1520 Unsupported Cmd

Error level 1 Status Non critical commands are not supported.

Action

 Check and change the commands in the printjob.

1521 Unsupported: x

Error level 2 Status Critical commands are not supported. Action

 Check and change the commands in the printjob.

1522 Bad Char Set x

Error level 2 Status The character set selected by ^CI command is not supported. (For

example, Japan, EUC-Kanji and etc.).

Action

 Use a supported character set.

1523 Cmd Parm Error

Error level 1 Status Error encountered while parsing command parameter. Action

 Check and change the commands in the printjob.

1524 d/mm not chg x

Error level 2 Status Command tries to lower print density on a 200 dpi printer. Action

 Check and change the commands in the printjob.

1525 USI not exist

Error level 1 Status The printer is not equipped with a USI board. Action

 Change the printjob.  Install a USI board.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1526 Can't Off CV

Error level 1 Status Command tries to turn off bar code validations.

Action

 Check and change the commands in the printjob.

1527 Offset illegal

Error level 2 Status RTC command specified a clock offset not supported (possibly a negative

offset).

Action

 Correct the command.

1528 Language illegal

Error level 2 Status Language specified by RTC command is not English or German. Action

 Correct the command.

1529 Invalid Prn Mode

Error level 1 Status Print modes other than cutter mode are selected (Tear-off, Rewind or Peel-

off modes in ^MM command).

Action

 Correct the command.

1530 Inc free str mem

Error level 2 Status Not enough available memory in the free store parameter. Action

 Increase the value set in SYSTEM PARAMETER > Free store size (at least 2048

Kbytes).

1531 Inc RAM disc

Error level 2 Status Not enough RAM disc. Action

 Increase the value set in SYSTEM PARAMETER > Ram disk siz e (at least 2048

Kbytes).

1532 No Fixfont

Error level 2 Status No fixfonts in Flash. Action

 Load fixfont.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

1533 No Speedo Font

Error level 2 Status No speedo fonts in Flash.

Action

 Load speedo font.

1534 ^XA missing

Error level 1 Status Command should be placed inside of ^XA…^XZ pair. Action

 Change the printjob.

1535 ^XZ missing

Error level 1 Status Command should be placed outside of ^XA…^XZ pair. Action

 Change the printjob.

2000-2009 Messages caused by Easy Plug variables

2000 Double var name

Status Attempt to define a variable with an already existing name. Action

 Choose another name for the variable.

2002 Var. data length

Status The maximum length of a variable was exceeded. Action

 Correct the variable length.

2003 Expr. bracket

Status The number of open and close brackets in the expression is not equal. Action

 Check the brackets in the expression.

2004 Exp. quotemark

Status The number of quotemarks in the expression is not a multiple of two. Action

 Check the quotemarks in the expression.

2005 Exp. comma pos.

Status Unexpected comma in the expression. Action

 Check the syntax of the expression regarding commas.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

2006 Exp.functionname

Status A wrong function name is used in the expression.

Action

 Check if the function names used in the expression are spelled correctly

and if the functions exist. Change the function name.

2007 Exp.fct.paratype

Status A wrong parameter type in an expression was detected. Example: SubStr(“Text”,o,”A”) causes an error because “A” is not a

number.

Action

 Check the expression and correct it.

2008 Exp.fct.paraCnt

Status Wrong number of function parameters in the expression. Action

 Check the expression and correct it.

2009 Exp. name wrong

Status An undefined variable name is used in an expression. Action

 Check the variable names and correct the spellling or define a new

variable.

3000 RS232 Overrun

Status Receive error at the RS232 interface COM1 (overrun). Action

 Press Online to acknowledge.

3001 RS232 Parity

Status Receive error at the RS232 interface COM1 (parity). Action

 See the User Manual for more information about printer parameters.

 Press Online to acknowledge.  Check parameter setting at printer (INTERF. PARAM. > COM1 PORT > Parity) and

PC.

3002 RS232 Frame

Status Receive error at the RS232 interface COM1 (frame). Action

 See the User Manual for more information about printer parameters.

 Press Online to acknowledge.  Check parameter setting at printer (INTERF. PARAM. > COM1 PORT > Baud rate

and INTERF. PARAM. > COM1 PORT > stop bits) and PC.

3003 RS232 Overrun

Status Receive error at the RS232 interface COM2 (overrun).

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

Action  Press Online to acknowledge.

3004 RS232 Parity

Status Receive error at the RS232 interface COM2 (parity).

Action

 See the User Manual for more information about printer parameters.

 Press Online to acknowledge.  Check parameter setting at printer (INTERF. PARAM. > COM2 PORT > Parity) and

PC.

3005 RS232 Frame

Status Receive error at the RS232 interface COM2 (frame). Action

 See the User Manual for more information about printer parameters.

 Press Online to acknowledge.  Check parameter setting at printer (INTERF. PARAM. > COM2 PORT > Baud rate

and INTERF. PARAM. > COM1 PORT > stop bits) and PC.

3010 Spooler Overflow

Status Error caused by a faulty handshake at a serial or Centronics interface. Data

overflows the printer's data buffer, because the host does not stop sending data to the printer.

Action

 Press Online to acknowledge.  Check the connections of the data line, especially the signal wires

belonging to the handshake.

3011 Send buffer full

Status The send buffer is full. This error may occur when the printer status is

requested several times (#!Xn), but the status reply is not read out.

Action

 Make sure the status reply is read out.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

4100-4106 Messages which can only occur with OLV-Option

4100 No OLV data

Status The verifier detects the bar code type and/or the bar code data, which was

just printed and read, does not match the bar code specified in the print job. The error may have one of the following causes:

Action

4101 OLV limit exceed

Status The read bar code exceeds a user-specified limit. The limits (contrast or

Action

4103 OLV barcode type

verifier is not connected/enabled

•

The bar code has not been printed

•

The bar code has been printed poorly, so the verifier cannot detect it.

•

 Check if the verifier is connected properly  Check the printout quality. If the printout is poor, change the print

parameters and/or use a different material/ribbon-combination.

 Perform a printhead dot check. There may be a defective dot.  If the bar code has not been printed at all: check the print job.

readability), can be set via the parameter menu or via Easy Plug command.

 Check the printout quality.  Change the limit.  Change the print parameters or the material/ribbon combination.

Status The verifier detects the bar code type, which was just printed and read,

does not match the bar code specified in the print job.

Action

4104 OLV Timeout

Status General software error Action  See notes in “General software errors” section.

4105 No OLV response

Status This error occurs after turning on the printer with the verifier already turned

The error may have one of the following causes:

Action

 Check the printout.

on. The verifier's version number was not successfully read.

Wrong connection cable between verifier and printer

•

Invalid interface parameter setting for Com2

•

Verifier's power supply interrupted or not available

•

Defective I/O board (Com2)

•

 Check the possible causes of failure and exchange defective parts.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

4106 OLV Software

Status General software error Action  See notes in “General software errors” section.

5000 Bus device

Status One of the devices connected to the I2C bus (output stage boards) does not

respond. This message appears first in a sequence of two or three messages, which helps isolate the error source.

Action

 Press Online to acknowledge.  Turn off the printer, wait 30 seconds, then turn it back on. If the error

message continues to appear, please contact Service.

Example The parameter SYSTEM PARAMETERS > Periph. device is set to "Cutter" without

a cutter output stage board installed. The following messages appear one after another:

Status 5000

Error with the I

C bus communication.

Bus device

 Press Online.

Status 5005 Knife-fault

Either no cutter output stage board is installed or the I

C bus data cable is not connected to

the board (see Tab. 2)

 Press Online.

Status 5020 I2C Timeout 4

Time limit exceeded without a response from the cutter (4 = Cutter, see 0).

 Press Online.

One of the following messages may appear next:

Status # Text Missing output stage for the following

device:

5005 Knife-fault Cutter motor 5006 Head-fault Printhead lift motor 5008 Ribbon end Ribbon motor

Tab. 2 I2C bus not connected messages.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

One of the following messages may appear next:

Status # Text

5020 I2C Timeout xx 5021 I2C Conf. xx 5022 I2C Busy xx 5023 I2C LAB xx 5024 I2C BER xx 5025 I2C Polling xx

Tab. 3 Messages to locate the I2C bus error. xx = ID of the concerned device

# Device 9864 9854

0 CPU X X 1 Feed motor X 2 Foil motor X

3 Printhead motor X 4 Peripheral motor X 5 Dispenser motor X 5 Rewinder motor

8 Rewinder (internal) X 12 USI board X 13 AI board 15 I/O board X

Tab. 4 Assignment of IDs in the status messages related to the I2C bus.

5001 No gap found

Status No gap found or several blank labels fed. Action

 Press Online to acknowledge.  Check the print mask for gap definition (material length).

 Make sure the correct material is loaded.  Make sure the photoelectric switch (sensor or punch sensor) is clean and

material is loaded correctly.

 Check sensitivity of the photoelectric switch (Parameter

SYSTEM PARAMETERS > Sens. punch-LS). Materials providing a poor contrast

between label and backing paper or between reflex mark and label require a higher sensitivity setting.

 Press Online to confirm and the material feeds forward automatically until

the next gap is found.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

5002 Material end

Status Material end. Material no longer in the gap LS. Action 1. Press Online to acknowledge the status report.

Display: OFFLINE x JOBS

2. Load material and check the position of the photoelectric switch (punch sensor). Adjust if necessary.

3. Press Online: processing of the job continues, gap is reinitialized.

5003 Cover open

Status 9864: Cover open Cover is open. Opening the cover causes all other waiting messages to be

deleted while the "Cover open" message is displayed. Closing the cover deletes the message.

9854: Printhead pressure lever open The printhead pressure lever was opened, during:

The error message is deleted when the printhead pressure lever is closed. Action

the feeding of material or

•

printing.

•

 Close the cover or printhead lever.

5004 Rewinder mat. tear

Status Label material at the backing paper rewinder is torn off. The 9854 Dispenser also displays this message if the backing paper sleeve

was too large during material initialization or the backing paper web could not be tightened.

Action

 Press Online to acknowledge.  Secure label material to the rewinder.

5005 Knife-fault

Status Error at the cutter. Action

 Press Online to acknowledge.

5006 Head-fault

Status Printhead lifting error (head sensor). Action

 Check if dirt is preventing the printhhead contact lever from moving freely

and clean if necessary.

 If not successful, call Service.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

5008 Ribbon end

Status Ribbon end

Action

1. Check whether the parameter SYSTEM PARAMETER > Ribbonautoecon. is set to

2. Press Online to acknowledge.

3. Turn off the ribbon end detection,

4. Press Online: processing of the job continues, gap LS is reinitialized.

Action 1

1. Tighten ribbon or set the spring plate on the ribbon unwind reel so the

2. Press Feed to acknowledge the status report.

3. Press Online: processing of the job continues, gap LS is reinitialized.

Action 2

1. Press Cut to deactivate the sound.

2. Press Feed to acknowledge the status report.

When using thermal printing:

•

"deactivated".

parameter: SYSTEM PARAMETER > Ribbonautoecon.

When using heat transfer printing:

•

ribbon core turns the reel with it and the ribbon core can still be removed.

Display: OFFLINE x JOBS

3. Load a new ribbon.

4. Press Online: processing of the job continues, gap LS is reinitialized.

5009 USI start error

Status This status message can only be triggered with activated parameter

DP INTERFACE > Start error stop. It occurs when another start signal is given

while printing a label.

Action

 Press Online to acknowledge. Press Feed to continue with the print job.

5010 Paper jam

Status There is a paper jam. Action

 Press Online to acknowledge.  In case of false triggering, increase the setting of the paper jam level.

 See parameter SERVICE FUNCTION > Paper jam level.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

5012 Delete H8 loader

Status Error while loading the H8 firmware: the old firmware on the machine could

not be deleted.

Action

 Press Online to acknowledge.  Reload the firmware.  If the error occurs repeatedly, the bootloader must be reloaded.

5013 Prog H8 loader

Status Error while loading the H8 firmware: the new firmware could not be written. Action

 Press Online to acknowledge.  Reload the firmware.  If the error occurs repeatedly, the bootloader must be reloaded.

5014 Power

Action  Press Online to acknowledge.

5015 Scanner

Status Error at the scanner.

The scanner is tested during printer initialization by turning it on for a moment. A properly working scanner sends a reply signal to the printer. No signal sends a message.

Action

 Press Online to acknowledge.  Is the red scanner LED light on? If not, there is no power. Check if the

scanner connection cable is plugged in correctly and if the connection cable is damaged.

 Is the yellow scanner LED light on shortly after turning on the printer? If not,

the scanner test was faulty.

5016 ALX Rewinder

Status The output stage board belonging to the rewinder motor is not connected or

damaged.

Action

 Check if the board is connected properly.  Exchange the board to verify if it is damaged.

5017 Power Supply

Status Communication fault of the power supply while performing the "Head dot

test".

The power supply did not switch to the dot check mode. Also, the power

supply may have caused disturbances on the processor line. Even if the switchover is defective (the message is continuously displayed), the printer can be used in normal operation mode.

Action

 Press Online to acknowledge.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

 Try again. If the error message continues to appear, exchange the power

supply.

 Call Service for more information.

5018 Dot check area

Status The current measurement circuit inside the power supply delivers a value

which is too high. This can be a power supply defect or a printhead dot has too low resistance.

Action

 Press Online to acknowledge.

 Try again. If the error message continues to appear, contact Service.

5020 I2C Timeout xx

Status Timeout error during communication via the I2C bus with the printer. Action

 Turn off the printer, wait 30 seconds, then turn it back on. If the error

message continues to appear, contact Service.

5021 I2C Conf. xx

Status Confirmation error during communication via the I2C bus with the printer. Action

 Turn off the printer, wait 30 seconds, then turn it back on. If the error

message continues to appear, contact Service.

5022 I2C Busy xx

Status Error during communication via the I2C bus with the printer. Printer always

reports that it is busy.

Action

 Turn off the printer, wait 30 seconds, then turn it back on. If the error

message continues to appear, contact Service.

5023 I2C LAB xx

Status Error during communication via the I2C bus with the printer. Action

 Turn off the printer, wait 30 seconds, then turn it back on. If the error

message continues to appear, contact Service.

5024 I2C BER xx

Status Error during communication via the I2C bus with the printer. Action

 Turn off the printer, wait 30 seconds, then turn it back on. If the error

message continues to appear, contact Service.

5025 I2C Polling xx

Status Polling error during communication via the I2C bus with the printer. Action

 Turn off the printer, wait 30 seconds, then turn it back on. If the error

message continues to appear, contact Service.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

5026 Motorprotect CPU

Status (9854 only) The motor driver board (output stage board) is overheated or

defective.

Action If the error message continues to appear, replace the motor driver board.

 Turn off the printer, wait 30 seconds, then turn it back on.

5028 PS overheat

(9854 only)

Status The temperature inside the power supply exceeds the limit. Action

 Let the power supply cool down.

5060 Stacker full

Status This message only appears if a stacker is applied as peripheral device and

indicates the stacker is full or the protection cover is opened.

Action

 Empty stacker  Close cover  If the message appears when the cover is closed and the stacker is empty,

check the function of lid switch and micro switch.

5061 Dispenser motor

Status The output stage board for the dispenser motor is not present or defective. Action

 Press Online to acknowledge.  Check the output stage board for the dispenser motor and exchange it.

5062 Disp. lift motor

Status The output stage board for the dispenser lift motor is not present or

defective.

Action

 Press Online to acknowledge.  Check the output stage board for the dispenser lift motor and exchange it.

5063 Press roll

Status Dispenser version: press roll is not closed. Action

 Close the press roll.

5064 Backing paper

Status (Dispenser version printers) Appears when the diameter of the rewinded

backing paper roll has become too large.

Action

 Clear the internal liner takeup roller.  Press Online to acknowledge.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

5100 No H8 response

Status Error while performing the "Sensor Test" function.

Action

Instructions for Service: The error can occur in connection with the exchange of the CPU board of

 Press Online to acknowledge.  Contact Service.

an ALX 92x machine.

 Acknowledge error, set all sensors, restart.  If the error message still appears: Reload firmware and/or perform a forced

bootloader start with "Clear params".

 If the error continues to appear, send us the CPU board with a fault

description.

5101 Headadjust error

Status Error while performing the "Head Alignment" function. Action

 Press Online to acknowledge.  Contact Service.

5102 Dot Defective

Status Defective printhead dot detected while performing the "Head dot test"

function.

Action

 Press Online to acknowledge.

5120 Home position

Status The applicator cannot reach the home position. The stacker has been

moved and the stepper motor loses steps and does not regain the home position.

Preconditions for this error to occur:

Action

The parameter DP INTERFACE > Interface type is set to USI Applicator.

•

Internal inputs are enabled.

•

 Do not forcefully move the applicator.

 Press Online to acknowledge.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

5121 Touch down

Status The applied applicator does not reach the Touch Down Position. It extends

completely without reaching any product or other resistance.

Preconditions for this error to occur:

Action

5122 PLC not ready

Status The connected PLC is not on line. Preconditions for this error to occur:

Action

The parameter DP INTERFACE > Interface type is set to USI Applicator.

•

Internal inputs are enabled.

•

 Correct the applicator position. The applicator must reach the product

before it is completely extended.

 Press Online to acknowledge.

The parameter DP INTERFACE > Interface type is set to USI Applicator.

•

Internal inputs are enabled.

•

 Check if the PLC is powered on.  Check if the PLC shows any error status.  Press Online to acknowledge.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

5130 PSU xxxxxxxx

Status Power supply failure. "xxxxxxxx" = four byte long error code in hexadecimal

form. Every bit stands for a certain status of the power supply. The bit is set to "1" if the status occurred.

Dot Check defective:

Byte 1: xxxxxxxx

•

x x

7 6 5 4 3 2 1 0

Output 1 (5 V logic): The output voltage exceeds the range.

Output 2 (20-28 V printhead): The output voltage exceeds the range.

Output 3 (galv. 24 V): The output voltage exceeds the range.

Output 4 (48 V motor): The output voltage exceeds the range.

Indicates a detected power supply error in the course of a Dot-CheckAction. Example: While measuring the internal reference resistance, the tolerances are exceeded.

Fan defective:

Indicates a fan error. Its control allows any error detection.

Critical overheat:

A critical temperature is set in register "critical temperature limit". If the critical value is exceeded, the power supply turns off immediately and sets this bit to 1.

Overheat:

A critical temperature is set in register "critical temperature limit". If the critical value is exceeded, the power supply turns off immediately and sets this bit to 1.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

Byte 2: xxxx xxxx

•

x x

7 6 5 4 3 2 1 0

Reserved (must be 0): Shows an error bit, which is provided by the printer controller.

Reserved (must be 0): Shows an error bit, which is provided

by the printer controller. not used not used not used

Temperature sensor defective:

The Action at the A/D-converter

leads to a temperature below –20°C

or over +170°C. All outputs except

the logic supply are turned off.

Operation time counter:

Inconsistent data with the operation

time counter.

EEPROM error:

Data content of the EEPROM is not

consistent.

Byte 3: xxxxxxxx

•

x x

7 6 5 4 3 2 1 0

(can only be 00H or F0H)

not used not used not used not used not used not used not used

Byte 4: xxxxxxxx (not used)

•

Example: 0000F020 means: "EEPROM error" and "Fan defective".

•

C transfer error

Page 45

05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

5131 PSU communicat.

Power supply communication (9864 only)

Status An error occurred during communication with the power supply via I

C bus.

Action

 Turn off the printer, wait 30 seconds, then turn it back on. If the error

message continues to appear, contact Service.

5150 No USI interface

Status (DPM / PEM / ALX 92x only)

This error appears if no USI is detected while the printer is powering up.

Action

 Check if the USI is defective or not built in.

5151 Applic. interf.

Applicator interface Status (DPM / PEM / ALX 92x only)

Neither Applicator Interface (AI), nor USI are connected to the device. Action

 Connect a USI or AI to the device.

5200 Home position

Status The applicator did not reach its home position within the given time frame. Possible causes:

Action

The applicator is jammed

•

Applicators driven by compressed air – the air supply may be interrupted or

•

turned off

Cable not properly connected

•

 Check cable and compressed air connections; reconnect them properly.  Remove any obstacles around the applicator.

5201 Touch down

Status The applicator did not reach its touch down position within the given time

frame.

Action

 Check cable and compressed air connections; reconnect them properly.  Remove any obstacles around the applicator.

5203 Touch down sens.

Status The touchdown sensor(s) was/were already triggered before the

application.

Action

 Check cable and compressed air connections; reconnect them properly, if

necessary.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

5204 Start delay

Status The applicator received another start signal while printing/applying a label. Precondition: Parameter APPLICATOR PARA > Start error stop or

DP INTERFACE > Start error stop is set to On.

Action

 Check the labelling procedure, increase the product distance.  Set parameter Start error stop to Off.

5205 Applicator gen.

Status General software error Action  See notes in “General software errors” section.

5206 Applicator resp.

Status Communication with the AI exceeded a given time frame. Action

 Turn off the printer and on again after 30 seconds. If the error still occurs

after several tries, contact Technical Support.

5207 Appl. driver 1

Status Shortcut or overheat at power output 1 of the AI. Action

 Check the connections.

5208 Appl. driver 2

Status Shortcut or overheat at power output 2 of the AI. Action

 Check the connections.

5209 Appl. driver 3

Status Shortcut or overheat at power output 3 of the AI. Action

 Check the connections.

5210 Appl. driver 4

Status Shortcut or overheat at power output 4 of the AI. Action

 Check the connections.

5500 Unknown

Status General software error Action  See notes in “General software errors” section.

5501 General

Status General software error Action  See notes in “General software errors” section.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

5502-5551 Messages which can only occur with RFID option

5502 RFID internal

Status General software error Action  See notes in “General software errors” section.

5504 No RFID job

Status A print job, which is not defined as RFID printjob, contains RFID-specific

Easy Plug commands (e. g. #RT, #RFW, …).

RFID printjobs are defined in the #IM command by defining the distance

between label edge and transponder antenna (parameter "d").

Action  Change the print job.

5510 RFID COM timeout

Status Timeout error. There was no communication between the reader module

and COM2 in the given time frame.

Action

 Repeat the operation that caused the error.  Check if the reader module board is properly connected.  Check if the reader module board is defective.

5512 COM open failed

Status There was a communication problem at COM2 while powering up the

printer. The interface cannot be opened by the printer firmware – or it is used by another firmware part.

Action

 Check if COM2 is available.  Check the function of the COM2 interface.

5513 Get baud failed

Status There was a communication problem between COM2 and the reader

module while powering up the printer. The baud rate of the reader module is not detected correctly by the printer firmware. Baud rate and/or parity and/or another setting of transmission parameters at the reader module is faulty.

Action

 Check if the reader module board is connected correctly.  Check if the reader module board is defective.  Check the setting of the transmission parameters at the reader module.

5521 No transponder

Status Either there is no transponder (tag) or more than one transponder within

reach of the antenna.

Action

 Check the label material feeding. Remove a pap er jam.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

5522 Tag write err

Status A transponder (tag) cannot be written on for one of the following reasons:

Action

5523 Tag address err

Status Faulty address: The address is beyond the logical or physical address

Action

5524 CMD not applicable

Status A command cannot be interpreted by the transponder. Action

5525 Tag read err

Status A transponder (tag) cannot be read for one of the following reasons:

Action

Faulty address: attempted to write a protected area.

•

The tag is recognized but out of the antennas reach.

•

Noise signals interfere with the transmission.

•

 Check the system for the error causes and correct them.

range of the transponder.

 Change the address.

 Change or remove the command.

The tag is recognized but out of the antennas reach.

•

Noise signals interfere with the transmission.

•

 Check the system for the error causes and correct them.

5526 Tag select first

Status A read or write command was given without selecting the transponder at

first.

Action

5527 Tag RF comm err

Status Transponder and reader are unable to communicate for one of the following

Action

5528 EEPROM failure

Status

Action

 Add a select command before using the read/write command.

reasons:

More than one transponder is within the antennas reach.

•

No transponder is within the antenna's reach.

•

 Check the label material feeding. Remove a pap er jam.

The reader cannot write on the transponder EEPROM.

•

A faulty checksum was detected before writing on the EEPROM.

•

 Repeat the writing attempt.  Try another transponder.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

5529 Parameter range

Status Faulty address. Transponders of the same type may have different size

memory ranges and addresses.

The error occurs if the block address is beyond the address range of the

transponder.

Action

 Change the address.  Use a transponder with a wider address range.

5530 Unknown CMD

Status The reader does not support the command. Action

 Change or replace the command.

5531 Protocol length

Status General software error Action  See notes in “General software errors” section.

5532 CMD not avail.

Status The command cannot be executed. Action

 Check if all system components match the specifications.

5540 ISO error #1

Status Faulty system configuration for one of the following reasons:

Action

Incorrect reader firmware version.

•

The applied transponders do not match the reader.

•

 Verify the firmware.  Verify the transponder and use another transponder that is recognized by

the reader.

5541 ISO error #2

 See ISO error #1.

5542 ISO error #3

 See ISO error #1.

5543 ISO error #15

 See ISO error #1.

5544 ISO error #16

 See ISO error #1.

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5545 ISO error #17

 See ISO error #1.

5546 ISO error #18

 See ISO error #1.

5547 ISO error #19

 See ISO error #1.

5548 ISO error #20

 See ISO error #1.

5549 ISO error ???

 See ISO error #1.

5550 Wrong tag type

Status A transponder type was detected that is not recognized by the reader. It

cannot be used.

Action

 Use another transponder that is recognized by the reader.

5551 Max Tags failed

Status The maximum number of invalid labels was reached. Set this value in the

parameter SYSTEM PARAMETERS > Max Tags To Stop.

Action

Diagonal stripes are printed on invalid labels.



 Increase the maximum value of invalid labels.  Try another transponder. Verify the data being programmed.

5560 TCS full / cover

Status This message appears when a stacker is applied as peripheral device:

Action

when the stacker is full

•

when the stacker cover is open

•

 Empty the stacker.  Close the cover.

5590 Odd hex string

Status A character string was sent to the transponder (Easy Plug command #RFS)

and interpreted as hexadecimal (use #RFS with parameter "B"). The character string must consist of an equal number of characters.

Action

 Send an equal number of characters.

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5600 Job without #Q

Status The print job misses the declaration of the print amount (Easy Plug

command #Q).

Action

 Insert a #Q command with the print amount.

5601 Job memory full

Status The memory for Easy Plug printjobs is full. Action

 Reduce the reserved memory for one or more of the following memory

areas:

Free store size (SYSTEM PARAMETER > Free store size)

•

RAM disk size (SYSTEM PARAMETER > Ram disk size)

•

Font download size (SYSTEM PARAMETER > Font downl. area)

•

 If there are printjobs in the printer queue, wait until they are processed.

6000 Param. incorrect

Status Novram check sum error.

Action

Check the setting of the printhead resistance (parameter



SYSTEM PARAMETER > Head resistance) before you press Online. The value is

invalid.

 Press Online to confirm. All parameters are reset to the factory defaults.

6001 Nov. prog. err.

Status Error during allocation of main memory. Action

 Turn off the printer, wait 30 seconds, then turn it back on. If the error

message continues to appear, contact Service.

6002 New prog. vers.

Status Occurs after a firmware update. Then, the printer reports that new firmware

is available.

Action

 Press Online to acknowledge. All parameters are reset to the factory

defaults.

6003 Memory error

Status Error during partitioning of the main memory. Action

 Turn off the printer, wait 30 seconds, then turn it back on. If the error

message continues to appear, contact Service.

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6004 Load H8 program

Status Appears, when a) no valid H8 firmware is loaded b) after a boot loader restart

Action Case a)

1. Press Online to confirm.

2. Load H8 firmware.  Call Service for information about loading firmware.

Case b)

 Press Online to confirm.

 Call Service for information about loading firmware.

6005 Fixfont data

Status Defective fixfonts. Action  Call Service for information about loading firmware.

 Load the new firmware.

6006 Speedofont data

Status Defective speedo fonts. Action  Call Service for information about loading firmware.

 Load the new firmware.

6010 Printengine soft

Status General software error. Action  See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

6012 Start next job

Status The message appears at the end of a printjob if the single job mode

(SYSTEM PARAMETERS > Single job mode) is activated. It indicates that the next printjob should be started.

Action

 Press Online to acknowledge. Start next printjob.

6030 Param. checksum

Status Wrong parameter checksum. Action

 None.

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6031 New Parameters

Status By loading a new firmware version, some new parameters have been

added to the parameter menu.

Action

 None.

6101 No sensor found

Status Error while performing the "Sensor Test" function. Action

 Press Online to acknowledge.  Contact Service.

6200 Filesystem regis

Status General software error. Action  See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

6201 File sys. format

Status Error while formatting the RAM disk or the Compact Flash card. Action

 Turn off the printer, wait 30 seconds, then turn it back on. If the error

message continues to appear, contact Service.

6202 Drive open

Status Cannot access the Compact Flash card. Action

 Format the Compact Flash card using the PC card drive. Try to write to the

card again.

 Try another Compact Flash card.

6203 Filesystem close

Status Cannot access the Compact Flash card. Action

 Format the Compact Flash card using the PC card drive. Try to write to the

card again.

 Try another Compact Flash card.

6204 Disk directory

Status Cannot open the work directory. Action

 Press Online to acknowledge.  Verify the designation of the work directory.

6205 Write disk

Status Error while writing to RAM disk or Compact Flash card. Action

 Press Online to acknowledge.

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6206 Read disk

Status Error while reading from RAM disk or Compact Flash card.

Action

 Press Online to acknowledge.

6207 No file card

Status No Compact Flash card found. Action

 Press Online to acknowledge.  Check if a Compact Flash card is loaded.  If the Compact Flash card was inserted after turning on the printer, turn off

the printer and on again.

6300 Out of memory

Status Not enough free memory available to load additional print jobs. The job

buffer is completely full.

Action

 Delete spooler using the parameter SPECIAL FUNCTION > Delete spooler.

6301 Incomplete job

Status Easy Plug could not interpret a certain print job. The print job may not be

ended with the #Q-command.

Action

 Make sure the print job ends with the #Q command.

6310 Centr. Timeout

Status The Easy Plug command #!Xn triggers a status acknowledgement via the

Centronics interface, but the PC does not respond.

Action

 Check the data line connecting printer and PC.

6311 Centr. Timeout

Status The Easy Plug command #!Xn triggers a status acknowledgement via the

Centronics interface, but the PC does not respond.

Action

 Check the data line connecting printer and PC.

8001 Shared Memory

Status General software error. Action  See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

8002 Stream Buffer

Status General software error. Action

 Turn off the printer, wait 30 seconds, then turn it back on.

 See notes in “General software errors” section.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

8103 TrueDoc Font

Status Error: specified font is not loaded.

Action

 Check font number. Load the font file or select another font.

8104 Speedo alloc

Status Error while initializing the speedo fonts. Action

 Refer to the service manual, topic section "Firmware".

 Load new firmware.

8105 Load TrueType

Status Damaged font file. Action

 Turn off the printer, wait 30 seconds, then turn it back on.  Load the font file or select another font.

8106 Fonttype wrong

Status General software error. Action  See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

8107 Character set

Status General software error. Action  See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

8108 Symbol set

Status General software error. Action  See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

8109 TT-specifications

Status General software error. Action  See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

8110 Unknown char.

Status Character is not included in the character set (character set does not

support all characters).

Action

 Select another character or character set.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

8111 Stream type

Status General software error.

Action  See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

8112 Font not supp.

Status The specified TrueType font is not loaded. Text using this font is ignored. Action

 Use another TrueType font.

8200 Fixfont number

Status Incorrect fix font number. Action

 Check fix font number and change if necessary.

8201 Font downl. full

Status The font download buffer is full. Action

 Allocate more memory for the download buffer using the parameter

SYSTEM PARAMETERS > Font downl. area.

 Rename some speedo-fonts on the Compact Flash card, you do not use.

All speedo-fonts named fontxxx.spd (xxx = font no.) are being loaded into the font download buffer while the system starts.

 For more information, see "Using Compact Flash Cards" in the User

Manual.

8202 Font deleted

Status Tried to access a font that is not available on Compact Flash card or on

RAM disk (font was deleted or renamed).

Action

 Check the label layout. Load the font file or use another font.

8300 Bar code corr.

Status Error: a bar code correction factor greater than +/- 25% has been selected. Action

 Reduce correction factor.

8301 Bar code data

Status Incorrect bar code data. The bar code data is not valid for the selected bar

code type.

Action

 Use valid data for the bar code type.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

8302 Barcode checksum

Status Error while calculating the bar code check sum.

Action

 Check transmitted data.  If the error continues to occur, contact Service. Send the transmitted Easy

Plug data.

8303 Bar code sample

Status Error while calculating the bar code sample. Action

 Check whether the transmitted data is valid for the bar code type and

change the data.

8304 Bar c. plain-copy

Status Error while integrating the plain-copy line in the bar code sample. Action

 Check whether the transmitted data is valid for the bar code type and

change the data.

8305 Bar code print

Status Error while calculating the bar code print image. Action

Action

 Press Online to acknowledge.  Check whether the transmitted data is valid for the bar code type and

change the data.

8306 Plain-copy len.

Status Illegal: bar code plain-copy line has more than 300 characters. Action

 Reduce line length.

8307 Readline dist.

Status General software error. Action  See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

8308 Bar code ratio

Status Illegal bar code ratio. Action

 Select another ratio.

8309 Module range

Status Maximum range of the bar code module exceeded. Action

 Reduce module range.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

8310 Bar code element

Status Bar code element exceeds the maximum size of 253 dots (21 mm).

Action

 Reduce the bar code element size.

8311 Barcode table

Status General software error. Action  See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

8400 PDF417 ECC

Status Bar code PDF417: incorrect ECC level (Error Correction Level). Action

 Change the ECC level.

8401 PDF417 Lines

Status Bar code PDF417: illegal number of lines. Action

 Change the number of lines.

8402 PDF417 Columns

Status Bar code PDF417: illegal number of columns. Action

 Change the number of columns.

8403 PDF417 Style

Status Bar code PDF417: incorrect style. Action

 Change the style.

8404 PDF417 Command

Status Bar code PDF417: incorrect command. Action

 Press Online to acknowledge.  Change the commands.

8405 PDF417 Size

Status Bar code PDF417: incorrect size. Action

 Change the size.

8406 PDF417 Details

Status Bar code PDF417: incorrect details. Action

 Change the details.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

8407 PDF417 Coding

Status Bar code PDF417: coding error.

Action

 Turn off the printer, wait 30 seconds, then turn it back on.  Press Online to acknowledge.

8500 Code 25Int len.

Status Bar code Code 25 Interleaved: input line too long. Action

 Shorten input line.

8501 Postcode length

Status Bar code postcode: illegal data length. Action

 Check length of the transmitted data and set it to the valid length.

8600 EAN Length

Status Bar code EAN: illegal data length. Action

 Check length of the transmitted data and set it to the valid length.

8601 UPCE Numbers sys.

Status Error: First data character of the transmitted data is not 0 or 1. Action

 Change the first data character to 0 or 1.

8700 IDM Data with 0

Status Bar code IDM: data may not contain 0x0. Action

 Correct the data.

8701 IDM Data length

Status Bar code IDM: Illegal length of data string. Action

 Check the length of the transmitted data and set it to the valid length.

8702 IDM Coding

Status Bar code IDM: coding error. Action

 Contact Service.

8703 IDM Self-test

Status Bar code IDM: error during self-test. Action

 Contact Service.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

8704 IDM Init. error

Status Bar code IDM: error during initializing.

Action

 Contact Service.

8705 IDM rows/columns

Status The input data does not match the given matrix or invalid number of

row/columns.

Action  Change the number of rows/columns or the input data.

8760 EAN128 field len

Status The field length specified does not match the data provided. Action  Change the data length.

8761 EAN128 Data type

Status The data type (alphanumeric, numeric) specified does not match the data

provided.

Action  Change the data type.

8762 EAN128 Ident.

Status Invalid data identifier. Action  Change the data identifier.

8800 Maxicode Mode

Status Maxicode: faulty mode Action

 Change mode.

8801 Maxicode Sys no

Status Maxicode: incorrect system number Action

 Correct the system number.

8802 Maxicode Zipcode

Status Maxicode: incorrect zipcode. Action

 Correct the zipcode.

8803 Maxicode Class

Status Maxicode: faulty class code. Action

 Correct the class code.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

8804 Maxi. Sec. mess.

Status Maxicode: secondary message has an illegal length.

Action

 Correct the length of secondary message.

8805 Maxicode Country

Status Maxicode: faulty country code. Action

 Correct the country code.

8830 Cod49 Datalength

Status The user data string is too long. Not all characters can be coded in the bar

code. The bar code does not print.

Action  Shorten the data string.

8831 Cod49 wrong data

Status The data string contains invalid characters. The bar code does not print. Action  Correct the data string.

8850 Unknown filetype

Graphic files with the extention declared in the Easy Plug command #YG

are not supported.

Action

 Convert the graphics file to another file format or use another supported

graphic format. Check if the spelling of the file extension is correct.

8851 Graphic open

Status The graphics file defined in the Easy Plug #YG command cannot be found

on the Compact Flash card for one of the following reasons:

Action

Path and/or designation of the graphics file stored on the Compact Flash

•

card does not match the path and/or designation defined by the #YG command.

The file is not available on the Compact Flash card.

•

 Check if the spelling of the graphics file is the same both in the #YG

command and on the Compact Flash card.

8852 Graphic header

Status A graphics file defined by an Easy Plug #YG command should be

processed. The file header does not match the file.

Action

 The graphics file may be corrupted. Check the file and replace it.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

8853 Graphic palette

Status A graphics file defined by an Easy Plug #YG command should be

processed. Error reading the graphics palette.

Action

 The graphics file may be corrupted. Check the file and replace it.

8854 Graphic read

Status A graphics file defined by a Easy Plug #YG command should be

processed. Error reading the file.

Action

 The graphics file may be corrupted. Check the file and replace it.

8856 Free store size

Status The memory size for loading and converting the graphics file is too small. Action

 Increase the memory size for the parameter SYST EM PARAMETER > Free store

size.

8857 Wrong mem config

Wrong memory configuration Status Too many memory configurations requested. Parameters as

SYSTEM PARAMETER > Font downl. area or SYSTEM PARAMETER > Ram disk size or SYSTEM PARAMETER > Free store size request more or less memory. The fault

occurs if the sum of requested memory space exceeds the amount of available memory.

After error confirmation, the relevant parameters are reset to factory default

settings. The printer restarts.

Action

 Change the settings of the relevant memory parameters.

8900 Codablock columns

Status Bar code Codablock: illegal number of columns. Action

 Correct the number of columns.

8901 Codablock rows

Status Bar code Codablock: illegal number of rows. Action

 Correct the number of rows.

8902 Codablock softw.

Status Bar code Codablock: software error. Action

 Call Service.

8903 Codablock infogr

Status Bar code Codablock: info not in line. Action

 Call Service.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

8950 Logo open

Status Failure when attempting to read a logo, which has previously been copied

on RAM disk or on Compact Flash card (thus using Easy Plug command #DK).

Action

 Reload the logo via #DK command.  If this error reoccurs, call Service.

8951 File format

Status General software error. Action  See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

8952 Not installed

Status General software error. Action  See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

9000 Wrong errornum

Status General software error. Action  See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

9001 Software Error

Status General software error. Action  See notes in “General software errors” section.

 Turn off the printer, wait 30 seconds, then turn it back on.

9003 Print head type

Status The wrong printhead type is selected in the printer menu. Action

 Set the printhead type using parameter SPECIAL FUNCTION > Printhead type.

 Correct the setting of the printhead type.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

9005 No Printhead

Status Printhead could not be detected for one of the following reasons:

- Printhead cable not connected

- Wrong printhead type

- Defective printhead cable

- Defective CPU board

- Printhead cable plugged into wrong connector on the CPU board

Action

 Check printhead cable, printhead and CPU board, and replace defective

parts.

9007 Bad MAC Address

Status This error message appears when an invalid MAC address is programmed

to the CPU board. Valid means the MAC address matches the range

00.0a.44.xx.xx.xx.

In this case, the network is not initialized. To work with the network, a valid

(Avery-) MAC address must be programmed on the board. This can only be done by an authorized service technician or by the factory.

Action

 Press Online to acknowledge. The printer starts, but cannot be used with a

network.

 Contact Service for help reprogramming the boards MAC a ddress.  If new programming is not possible, exchange the CPU board.

9009 Temporary MAC

Temporary MAC address. Status This error message appears when the MAC address has the value

00.0a.44.00.00.00. This MAC address is used only during production.

Action

 Press Online to acknowledge. The printer starts and the network can be

used.

 Contact Service for help reprogramming the boards MAC a ddress.  If new programming is not possible, exchange the CPU board.

9011 Bootloader ext.

Bootloader external device. Status At least one external device (AI, BLDC output stage) has no valid

application loaded. The printer remains in the bootloading status and returns this message. The error only occurs if an AI is applied.

Action

 Load a valid application.

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9013 Head voltage

Status Faulty 5 V printhead supply voltage for one of the following reasons:

•

Action

Only 9854: Printhead was connected to the wrong connector on the CPU

board.

Short circuit or the printhead is defective.

•

 Only 9854: Check if the printhead is connected to the correct connector on

the CPU board. Change the connector, if necessary.

 Replace the printhead.

9014 Motor voltage

Status Faulty 45 V motor supply voltage. – a short circuit or the printhead is

defective.

Action

 Replace the printhead.

9015 Network init.

Status Error while the network initializes. Action

 Contact your network administrator.

9016 DHCP Failed

Status DHCP failed. This may happen, if parameter INTERF. PARAM. >

ETHERNET PARAM. > IP Adressassign is set to DHCP, but no IP address can be

found.

Action

 Contact your network administrator.

9017 RTC read failed

Status Error while trying to read the realtime clock (RTC). An Easy Plug command

to read out the RTC is sent, but no RTC is built in.

Action

 Check if the printer is supplied with a RTC by printing a status printout.

 See parameter INFO PRINTOUT > Printer status

The actual date is on the printout below the header "Systemversion" if a RTC is installed.

 Check if the error occurs repeatedly or occasionally.

If it occurs repeatedly:

 See notes in “General software errors” section if the error reoccurs.

 9854: replace the CPU board.

9864: Replace the RTC. If the error still occurs, replace the CPU board.

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05/08 Rev. AB USER MANUAL Error Messages 9844 – 9854 – 9864

9018 #!CA wrong Pos.

Status The #!CA command is placed at an invalid position – Easy Plug cannot

process the command at this position (for example, while loading files onto a Compact Flash card).

Action

 Call the #!CA command at a valid position.

9020 Param. ID wrong

Status A non-existing parameter ID was used. Action

 Correct the parameter ID.

9022 No network link

Status This message occurs when the Ethernet address assign is set to DHCP.

The cause is usually a bad network connection.

Action

 Check if the network connector is plugged in properly.

9024 Not possible !

Status Detecting the material length (a function, which is normally used with MLI is

not possible, because a printjob is currently processed).

Action

 Retry as soon as the printjob is processed.

9030 Log file:CF full

Status An attempt to store data on the Compact Flash card was not successful,

because of a full card.

Action

 Clear some storage space on the Compact Flash card.  Load an empty card.

9031 Log file: nnnn

Status File access error. nnnn = error code of the operating system. Action

 Repeat the operation. If the message reappears, send a message to

Service including the error code.

9032 EP file log stop

Status Someone tried to send data after an error message appeared. This

deactivates the Easy Plug file logging.

Action

 Reactivate the file logging.

9034 Use min 16MB RAM

Status The printer does not have enough RAM. The applied firmware version

needs at least 16 MB RAM for operation.

Action

 Extend the printer's RAM.

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9035 No printpr. stop

Status This message appears while loading new firmware onto the H8 (64 Bit)

boards that are connected to the H8 (for example, applicator interface).

Action

 Turn off the printer and on again and reload the firmware.

9036 DMA switch off

Status An error message of the DMA controller was discovered.

Action

A reset is not sufficient!



 Turn off the printer and back on again.

Avery 9864 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

General information about error messages

Display of errors and status

Acknowledging status messages

General software errors

Unspecific errors

Unlisted Error Codes

Listing of all Status reports

1000 No new command

1001 Parameter Table

1002 Comm. sorting

1003 Too many slashes

1004 Slash w/o param.

1005 2 same commands

1006 Letter incorrect

1007 Command incorr.

1008 Subcomm. incorr.

1009 Param. tab inc.

1010 #ER x #Q !

1011 #ER missing

1012 #IM x #Q !

1013 Comm. flag inc.

1014 Uninit integer

1015 Uninit float

1016 Uninit string

1017 Uninit discr

1018 Too many discr

1019 Uninit BCD para.

1020 Too much image

1021 Uninit image par

1022 Too many files

1023 Uninit File Para

1024 Com. too long

1025 Com twice there

1026 Comm. w/o. flag

1027 Uninit parameter

1028 Parameter uninit

1029 Param. incorr.

1030 Command incorr.

1031 Too many slashes

1032 Incorrect char.

1033 Uninit flash par

1034 Uninit restrict

1035 Uninit combi

1036 Wrong combi para

1037 Software error

1038 Software error

1087 OLV not active

1088 No realtimeclock

1089 Seek Fkt. Error

1090 Incomplete Job

1091 Wrong var field

1092 Rename file

1093 Delete file

1094 More than 3 figs

1097 Out of memory

1099 File end

1110 Opening Bracket

1111 Closing Bracket

1112 Para: No Value

1113 No Default Value

1114 < Limit value

1115 > Limit value

1120 Incorr. logo no.

1121 Logo exists

1122 Creating logo

1123 Rename logo

1124 Logo file

1125 Delete error

1126 File creation

1127 File format

1128 File exists

1130 Float overflow

1131 Combi overflow

1140 Line too long

1141 Para. incorr. Bl

1150 Integer overflow