AT&T Answering Machine User Manual
A PORTABLE GUIDE TO
R
AUDIX VOICE MESSAGING
(Outside
Front
Cover)
To order additional copies of this document,
call:
AT&T Customer Information
Center
USA (800) 432-6600
Canada (800) 255-1242
For more detailed information on AUDIX
features, see the AUDIX Feature
Descriptions manual (585-305-203).
For more information about AT&T
documents, see the Global Business
Communications Systems Publications Catalog
(555-000-010).
NOTICE: The information in this document
is subject to change without notice. AT&T
assumes no responsibility for any errors
that may appear in this document.
Prepared by
AT&T Product Documentation
Development Department,
Denver, Colorado
Copyright 1993 AT&T
585-305-715, Issue 1
November 1993
(Outside
Back
Cover)
TABLE OF CONTENTS
1 Welcome to AUDIX
1 Listening to Prompts/Getting Help
2 Logging In
2 Leaving AUDIX
3 AUDIX Terms
4 Record (Send) Messages
4 Address/Send Message
4 For Each Individual
4 For Lists of People
4 For Special Options
5 To Schedule Delivery
6 Get (Listen to) Messages
6 Listen to Message
6 Respond to Message
8 Multiple Personal Greetings — An Overview
9 Sample Greetings
10 Administer (Record) Greetings
10 Administer Call Types
11 Record a New Greeting
11 Activate a New Greeting
11 Modify Call Types
12 Modify a Recorded Personal Greeting
12 Activate Other Existing Personal Greetings
14 Listen to or Scan Greetings
15 Review Outgoing Messages
15 Review Outgoing Messages/Headers
15 Modify/Resend Outgoing Message
17 Change Password/Administer Lists
17 Create Mailing List
17 Review/Modify List
18 Scan List Summary
18 Create/Add to Personal Directory
19 Review/Modify Directory Entries
19 Record Your Name
20 Scan Messages Quickly
20 Listen to Headers and/or Messages
21 Guest Password
22 Mailing Lists
23 Personal Greetings Log
24 Index
25 Flowchart of Shortcuts
26 Your Personal Directory
27 Command Menus
(Inside
Cover)
WELCOME TO AUDIX!
AUDIX is a complete and easy-to-use voice
mail and message service system, available
to you 24 hours a day from any touch-tone
telephone.
By pressing the buttons on your touch-tone
telephone, you can perform these tasks from
the AUDIX Activity Menu.
This menu and other important AUDIX
commands are always visible on the
command menu panel on page 27.
Listening to Prompts / / Getting Help
AUDIX has a comprehensive help system
that "talks you through" its layers of menu
options. If you need more information,
simply listen to the system prompts or press
*H to get HELP.
ACTIVITY MENU
Record
Messages
1
Review
Messages
GHI
4
Scan
Messages
PRS
7
*
Get
Messages
ABC
2
Password/
Lists
JKL
5
TUV
8
0
**R Relog in
Q=7 Z=9
Create
Greetings
DEF
3
MNO
6
WXY
9
#
1
LOGGING IN
1. Dial your AUDIX number and wait for
the system to answer.
2. Press (if calling from your ext.).
OR
Enter your extension and press .
3. Enter your password and press .
NOTE: Your AUDIX system may require
that you record your own name when you
log in the first time. If so, AUDIX will
prompt you through the steps. See page 19
for the complete procedure.
LEAVING AUDIX
You can:
Hang up.
Press *T, enter an extension, and press to
transfer to an inside extension.
Press **X to exit AUDIX and place
another call or drop AUDIX from a
conference call.
Your AUDIX number ________
Your extension ________
TIPS
Get your initial password from your
system administrator.
See page 17 to change your
password.
You can usually interrupt the
AUDIX prompts when you’re ready
to enter a command.
To bypass greetings, press 1
immediately when the system
answers.
2
AUDIX TERMS
Activity Menu — The initial options you can
access after logging in to AUDIX.
Header — A spoken message summary:
"Message from Ward Corbett delivered 1:09
AM, Friday, May first, extension 54399."
Address — Your extension or name. (Use *A
to switch between these two modes of
addressing.)
Incoming Message — A message received
from someone. The categories are: new,
unopened, and old.
Outgoing Message — A message you’ve
recorded to send to others. The categories
are: undelivered, undeliverable, delivered, filed,
and accessed.
AUDIX Mailbox — A storage area for
incoming and outgoing messages (and
headers).
AUDIX keeps old and new messages until
you delete them or until your system’s
automatic delete date.
Your system administrator determines how
long AUDIX stores old and new messages
before deleting them.
Because mailbox space is limited, it is wise
to regularly delete unnecessary messages.
AUDIX stores file copies in the file cabinet
portion of the outgoing mailbox.
While listening to AUDIX headers or
messages, you can select which ones you
want to hear by skipping headers/
categories.
3
PRESS
RECORD
MESSAGES
record
edit
address
file
RECORD (SEND) MESSAGES
1. Press 1 .
2. Speak message.
Edit –
Press 1 to stop/pause.
THEN
Press 1 to continue.
Press 2 3 to play back.
Press *D to delete and re-record.
(Begin at step 1.)
3. When done, press * to approve.
ADDRESS / / SEND MESSAGE
4. Use as necessary:
For Each Individual –
Enter recipient’s address and
press .
Listen to address.
Repeat for more individuals.
For Lists of People –
(See page 17 to create lists.)
Press *L.
Press (if you are list owner).
OR
Enter list owner’s address and
press .
Enter list ID (name) and press .
Repeat either group of steps
above for more individuals or
more lists.
5. Press ** to send now
OR
Press * to approve address list and
access Options Menu.
For Special Options –
Press 0 to hear all available
Options Menu selections.
— Press 1 to make message private.
— Press 2 to make message priority.
— Press 3 to schedule delivery.
— Press 4 to file a copy.
CONTINUED ON NEXT PAGE
4
To Schedule Delivery –
To schedule future delivery press 3
while in Options Menu, then:
— Enter delivery time (enter 405 for
4:05).
— Enter A (AM) or P(PM) and press
.
— Enter delivery month and day (enter
502 for May 2) and press .
— Listen to the schedule.
(If incorrect, press *D to delete and
repeat delivery steps above.)
— Press * to approve schedule.
Press * to send.
TIPS
When recording a message, you
can skip the edit options and just
press * to approve.
AUDIX will deliver your message
as soon as possible, usually within
seconds, unless you specify a
delivery time.
To prevent recipients from
forwarding a message, press 1
while in the Options Menu to make
the message private.
To switch between ext./name
addressing, press *A. Enter last
name, first.
To pause while recording, press 3,
then 1 to continue.
See the play-back controls (on the
command menu panel on page 27).
5
PRESS
A B C
GET
MESSAGES
listen
replay/
forward
save/delete
LISTEN TO MESSAGE
1. Press 2 .
2. Listen to message header.
3. Press 0 and listen to message.
Options –
Respond, go to step 4.
Press 2 3 to play back summary.
Press *D to delete and skip to next
summary. If, immediately after
deleting a message, you need to
restore it, press **U to undelete the
message.
Press 2 to return to previous
summary.
Press to save and skip to next
summary.
OR
Press * to skip to next category.
Press **H to hold message in
current category and skip to next
header.
RESPOND TO MESSAGE
4. Choose one:
Call sender directly, press 1 0.
Reply to sender by voice mail:
— Press 1 7 and speak
message (to send reply
only).
OR
Press 1 1 9 and speak
message (to attach
original).
— Press ** to approve and
send now.
OR
Press * to approve message
and access Options Menu.
Forward with comment,
press 1 2.
OR
CONTINUED ON NEXT PAGE
6
Record a new message, press 1 4.
— Speak message.
— Press 1 to stop/pause (optional).
— Press * to approve.
— Enter recipient’s address and press .
(Repeat for more addresses. See page
4 to use lists.)
— Press ** to send now.
OR
Press * to approve address list and
access Options Menu.
TIPS
To quickly scan your messages, press 7
(from the Activity Menu) and listen to the
prompts.
While listening to messages, press 1
to respond to sender with voice
7
mail (without attaching original) and
press ** to send it now.
Periodically, you may find
broadcast messages in your mailbox.
These are general AUDIX messages
from authorized users.
Using **H to hold a new message in
its category leaves your message
lamp (or altered dial tone) on.
Press *R any time to re-start at the
Activity Menu.
After pressing 1 to respond to a
message, you can press * to cancel
the reply option and return to
getting messages.
7
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