AT&T 9370 User Manual

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USER’S MANUAL

Part 2

900 MHz Cordless Answering

System Speakerphone 9370

with Caller ID/Call Waiting

REVISED 6/12/00

Please also read

Part 1 — Important

Product Information

AT&T and the globe symbol are registered trademarks of AT&T Corp. licensed to Advanced American Telephones.

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© 2000 Advanced American Telephones. All rights reserved. Printed in Mexico. 847479457 Issue 1AT&T 6/00

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BEFORE YOU BEGIN ........................

3

About Caller ID with Call Waiting............

3

About Home and Local Area Codes........

3

INSTALLATION.................................

4

Before You Install...........................................

4

Installing Your Phone.....................................

5

FEATURE SETUP..............................

7

Softkeys............................................................

7

Message Window Display for

 

Feature Setup.............................................

7

Telephone Feature Setup.............................

8

Caller ID Feature Setup ...............................

9

Answering System Feature Setup............

10

Caller Specific Outgoing

 

Announcement Feature Setup.............

15

Talking Caller ID Feature Setup...............

15

TELEPHONE OPERATION

 

At the Handset ............................

19

Make,Answer, or End a Call.....................

19

Handset Volume...........................................

19

Flash .................................................................

19

Preview a Number......................................

19

Redial .............................................................

20

Temporary Tone ..........................................

20

Mute ...............................................................

21

Hold ...............................................................

21

Intercom........................................................

20

Record a Phone Conversation ................

21

Changing Channels .....................................

22

Headset Jack.................................................

22

TELEPHONE OPERATION

 

At the Base..................................

23

Make,Answer, or End a Call.....................

23

Base Ringer/Speaker Volume ....................

23

Flash ...............................................................

23

Redial .............................................................

23

Mute ...............................................................

23

Hold ...............................................................

23

Page/Intercom ..............................................

24

Handset Locator .........................................

24

TELEPHONE MEMORY/DIRECTORY...

25

Store a Number in Memory ...................

25

Store a Pause in a Memory Number......

26

Store a Name with a

 

Memory Number ...................................

26

Replace a Stored Number ........................

26

CONTENTS

Store a Number and Name from

 

Call History .............................................

27

View Memory Numbers ............................

27

Delete Memory Numbers ........................

28

Edit Memory Numbers..............................

28

Priority Ring Numbers ..............................

29

Dial a Memory Number

 

from the Handset...................................

29

Dial a Memory Number

 

from the Base..........................................

29

ANSWERING SYSTEM OPERATION

 

At the Base..................................

30

Audible Indicators.......................................

30

About Mailboxes .........................................

30

Announcement Play/Silent ........................

30

Answering Calls...........................................

31

Call Screening/Intercept ............................

31

Announcement Bypass ..............................

31

Record a Memo ..........................................

31

Listen to, Save & Delete Messages..........

32

Message Window Display..........................

33

ANSWERING SYSTEM OPERATION

 

At Cordless Handset or

 

Touch Tone Phone ........................

34

Call Screening ..............................................

34

Connect with the Answering System.......

34

Remote Access Commands......................

35

Voice Help Menu.........................................

37

Audible Signals .............................................

37

CALLER ID OPERATION..................

38

Call Waiting ..................................................

38

Incoming Call History................................

38

Memory Match ............................................

38

Review Call History ...................................

39

Display Dial...................................................

39

Delete Call Records from

 

Call History .............................................

40

Caller ID Display Messages.......................

41

OPERATING RANGE .......................

42

BATTERIES ....................................

43

Battery Life...................................................

43

Charge the Handset Battery Pack ..........

43

Replace the Handset Battery Pack .........

45

IN CASE OF DIFFICULTY ................

46

INDEX ..........................................

50

1

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BEFORE YOU BEGIN

About Caller ID with Call Waiting

This product has a Caller ID with Call Waiting feature that lets you see who’s calling while you’re on another call.

To use this feature, you may need to change your phone service. Contact your local phone service provider if you have:

no Caller ID or Call Waiting service

either Caller ID or Call Waiting as a single service

both Caller ID and Call Waiting, but as separate services (you may need combined service).

You can also use this product with regular Caller ID service or no Caller ID services. To turn off this phone’s Caller ID with Call Waiting feature, see the FEATURE SETUP section of this manual.

There may be fees for Caller ID services, and such services may not be available in all areas. This phone can provide information only if both you and the caller are in areas offering Caller ID service, and if both telephone companies use compatible equipment.

About Home and Local Area Codes

Always program your home area code, and, if you need them, your local area codes (up to four — see page 9). Programming these area codes will change how numbers are displayed in the call history, and will allow for correct operation of the Display Dial feature (see page 39).

If you dial

For

Enter as Home Code

 

 

 

7 digits

Calls within your

Your home area code

(phone number, no area code)

home area code

 

 

 

 

10 digits

Calls within your

000

(area code + phone number)

home area code

 

— OR —

 

 

11 digits

 

 

(1+ area code + phone number)

 

 

 

 

 

If you dial

For

Enter as Local Codes

 

 

 

11 digits

All calls outside

No Local Area Codes

(1+ area code + phone number)

your home area code

 

 

 

 

10 digits

Some calls outside

Area codes that do

(area code + phone number)

your home area code

not require a “1”

 

 

 

If you dial 10 digits (area code plus phone number) for calls within your own area code, include your area code as a Local Area Code.

3

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INSTALLATION

Before You Install

Choose a location for the base near an electrical outlet and a telephone jack. This phone requires a modular telephone jack and a standard electrical outlet (110v AC) not controlled by a wall switch. For optimum performance, install the base on the highest floor of your home.

4

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INSTALLATION

Table/Desk and Wall Installation

1Install the handset battery.

a)Remove battery compartment cover by pressing

on indentation and sliding

c) Replace cover

downward.

by sliding it on its track up over battery case until it snaps firmly into place.

b) Plug battery pack connector into handset, and place battery pack and wires into compartment.

2Attach belt clip to the cordless handset (optional).

NOTE: The handset cannot be charged in the face-up position when the belt clip is attached.

 

b) Push up

 

and

a) Slide down

away to

remove.

into grooves

 

to attach.

 

NOTE: Connect power to the base unit before placing the handset in the cradle.

5

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INSTALLATION

Modular

Standard

telephone

electrical outlet

jack

 

3Connect the telephone line cord.

If you are wall mounting the phone, use the

short line cord and press the excess cord

4 Connect the

into the groove on the bottom of the base.

power cord.

5Mount the base on the wall. (WALL MOUNTING ONLY)

Hold the base so the mounting knobs on the standard wall jack will fit into the holes on the bottom of the base. Slide the base down onto the knobs until it locks into place.

6Charge the handset battery.

Place the handset face up or face down in the base.

Charge the battery at least 12 hours the first time. After the first charge, the battery will quick-charge in only six hours.

7Check for dial tone.

After the batteries are charged, lift the handset and press P; you should hear a dial tone.

8Set up Telephone features.

See page 8.

9Set up Caller ID features.

See page 9.

10Set up Answering System features.

See pages 10–14.

11Set up Caller Specific Outgoing Announcements and Talking Caller ID.

See pages 15–18.

6

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FEATURE SETUP

Softkeys

Use the two “softkeys” on the handset, shown in the illustration, to access many features.

1Press Uto begin viewing options. When you see arrows on the display screen, you can use the <and >buttons beneath the softkeys to scroll through choices or move to the next display.

2Press the softkey below the operation indicated on the display screen to select that operation.

MENU SETUP INTERCOM

Softkey

Softkey

Access

 

system

 

features to

 

program

<and >

 

buttons

Message Window Display for Feature Setup

The message window on the base displays messages during feature setup.

Window Displays:

When:

 

 

SU

System is in Setup Mode

 

 

CH

You have pressed c

 

 

SA

System is in Setup Mode and Ring Select

 

is set to Toll Saver

 

 

7

MENU SETUP INTERCOM

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FEATURE SETUP

Telephone Feature Setup

At the handset, you can set up one feature at a time, or you can set up a feature and then move on to set up another feature.

1Make sure the phone is off ( is not displayed).

2 Press U, then >, and use the softkey to select SETUP.

3 Select DONE if needed to reach the feature you want to set, then use the CHANGE softkey to scroll through the options for that feature.

4Select DONE again when the desired choice is displayed to save your selection and move to the next feature.

When you have finished setting Telephone features, you can continue on to set up Caller ID features. To exit Feature Setup, press U.

Dial Mode

If you have touch tone service, the phone will be ready to use as soon as the battery is charged. Change this setting only if you have dial pulse (rotary) service. This setting affects both the handset and the base.

Handset Ringer Off / Battery Save

When the Ringer is set to OFF, the handset stays ready to use for up to 30 days before you have to return it to the base for recharging. When the Ringer is off, the Intercom/Handset Locator feature does not work, and the screen does not display incoming call information. However, the call information is stored in the call history. When the Ringer is on, the handset stays ready to use for up to fifteen days, and all features are active.

Handset Ringer

You can choose from four different handset Ringer styles. Select DONE to choose a Ringer style.

DIAL MODE:TONE CHANGE DONE

DIAL MODE:PULSE CHANGE DONE

RINGER: ON CHANGE DONE

RINGER: OFF CHANGE DONE

RING TYPE: 1 CHANGE DONE

8

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FEATURE SETUP

Caller ID Feature Setup

You can set up Caller ID features at the handset right after setting up the final Telephone feature (Handset Ringer), by programming your Home Area Code. Otherwise, follow Steps 1-4 in “Telephone Feature Setup” on page 8 to begin setting up Caller ID features.

Program Home and Local Area Codes

Your “home area code” is usually the area code from which you are dialing. “Local area codes” are area codes for which you must dial an area code but not “1.” Always program your home area code, and, if you need them, up to four local area codes to allow for correct operation of the Display Dial feature (see page 39).

NOTE: Do not select CHANGE. Instead, when screen displays

AREA CODE 1:

1Use the keypad to enter your home area code (AREA CODE 1).

2Select CODE 2 to reach AREA CODE 2 (the screen displays any current local area code stored here). Use the keypad to enter a three-digit local area code.

3Continue as in Step 1 for area codes 3, 4 and 5 as needed.

4Select DONE when finished.

Caller ID with Call Waiting

You must subscribe to Caller ID with Call Waiting service (a combined service) in order for this feature to work. If you don’t have Caller ID with Call Waiting service, turn this feature off.

Call List Options

Choose whether the system stores information about ALL CALLS received, or for NO CALLS.

AREA

CODE 1:000

CODE

2

DONE

CIDCW: ON CHANGE DONE

CIDCW: OFF CHANGE DONE

LIST:ALL CALLS CHANGE DONE

LIST:NO CALLS CHANGE DONE

9

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FEATURE SETUP

Answering System Feature Setup

 

Stop recording;

 

Exit Answering

 

System Feature

 

Setup

Delete selected

 

announcement

 

Scroll through

 

screen options

Scroll through

 

Record/review

screen options

outgoing

 

announcement

Set/review

 

answering

Use with other

system features

 

buttons to

 

change settings

 

 

Set/review day

 

and time

At the base, you can set up one feature at a time, or you can set up a feature, and then move on to set up another feature. The system provides audible prompts as you set up Answering System features.

1Make sure the answering system is on, and press *(CHANGE) on the base. The Message Window displays CH.

2Press 9(SETUP) to reach the feature you want to set (the current feature will be announced by the system).

3Press 4(REPEAT) or 6(SKIP) to scroll through the options for that feature.

4Press 9(SETUP) again when the desired choice is displayed to save your selection and move to the next feature.

5To exit Answering System Feature Setup at any time, press Xor x.

10

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FEATURE SETUP

Select Your Announcement

NOTE: For information about how to record your announcements, see page 13.

You can record up to three different announcements — A, B, and AO.

Announcements A and B are used when you want the system to record callers’ messages. Announcement AO (Announce Only) is used when you want to give information to callers without accepting messages.

By selecting A, B, or AO, you decide which announcement your callers will hear when the system answers a call (the sysetem comes set to A).

1Press 9(SETUP) until the system announces “Selected announcement is….”

2Press 4(REPEAT) or 6(SKIP) to choose announcement A, B, or AO.

3Press 9(SETUP) when your choice is announced and displayed.

Ring Select / Toll Saver

Choose how many times the phone will ring before the system answers a call (preset to 4). Set for 1 to 7 rings, or set to SA for Toll Saver. With Toll Saver active, the system answers after two rings when you have new messages and after four rings when you have no new messages.

1Press 9(SETUP) until the system announces “Number of rings…”

2Press 4(REPEAT) or 6(SKIP) to choose Ring Select setting.

3Press 9(SETUP) when your choice is announced and displayed.

Audible Message Alert

When Message Alert is on, the base beeps once every 15 seconds when

new mesages have been received. The Message Window displays

for on

and

for off.

 

1Press 9(SETUP) until the system announces “Message Alert is…”

2Press 4(REPEAT) or 6(SKIP) to choose your setting.

3Press 9(SETUP) when your choice is announced and displayed.

11

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FEATURE SETUP

Change Remote Access Code

Access features and functions of the answering system from a touch tone phone. The Remote Access Code is preset to 500.

NOTE: Do not use the same code as the Priority Calling Code.

1Press 9(SETUP) until the system announces “Remote access code is…”

2Press 4(REPEAT) or 6(SKIP) to change the first digit, then press 9(SETUP) to move to the next digit. Repeat for second and third digits.

3Press 9(SETUP) when your choice is announced and displayed.

Priority Call Signal

When a caller enters the Priority Calling Code from a touch tone phone, the system “chirps” to alert you that you have a Priority Call. You’ll need to provide select callers with the Priority Calling Code (preset to 999) in order for them to use this feature.

1Your caller dials your telephone number from a touch tone phone.

2When the announcement begins to play, your caller can enter the Priority Calling Code.

3The system “chirps,” then pauses. This continues for up to 30 seconds, unless you answer the phone, or the system picks up the call.

4If you do not answer, your caller can press 5to stop the Priority Call signal.

5The caller can press 1or 2to leave a message in Mailbox 1 or Mailbox 2.

Change Priority Calling Code

Change the code a caller enters to alert you that you have a Priority Call.

The Priority Calling Code comes set to 999.

NOTE: Do not use the same code as the Remote Access Code.

1Press 9(SETUP) until the system announces “Priority Calling Code is…”

2Press 4(REPEAT) or 6(SKIP) to change the first digit, then press 9(SETUP) to move to the next digit. Repeat for second and third digits.

3Press 9(SETUP) when your choice is announced and displayed.

12

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FEATURE SETUP

Review Feature Settings

Check the status of the answering system feature settings by pressing 9(SETUP) on the base.

Record Your Announcement from the Base

You can record up to three different announcements — A, B, and AO

— that callers will hear when the system answers a call. Each announcement can be up to three minutes long.

Announcements A and B are used when you want the system to record callers’ messages. Announcement AO (Announce Only) is used when you want to give information to callers without accepting messages.

If you choose not to record an announcement for A or B, the system answers with a prerecorded announcement: “Hello. Please leave a message after the tone.” The system does not have a prerecorded announcement for AO.

For Announcements A and B, make sure you indicate in your announcement who has been assigned to each mailbox, and that callers should press 1or 2to access the appropriate mailbox.

NOTE: For best sound quality, record your announcement from the cordless handset (see “Remote Access Commands” in ANSWERING SYSTEM OPERATION At Cordless Handset or Touch Tone Phone on page 35).

1If the announcement you want to record is the currently selected announcement (A, B, or AO) go to Step 2. If not, select the announcement by following the instructions in “Select Your Announcement” on page 11, then go to Step 2 below.

2Press *(CHANGE) on the base.

3Press 7(ANNC) .

4At the prompt, begin recording your announcement. Speak in a normal tone of voice, about nine inches from the microphone.

5When you are finished, press Xor x. If the announcement did not record successfully, you’ll hear an error tone. Record the announcement again.

To review the announcement at any time, press 7(ANNC).

NOTE: The total recording time for this system is about 12 minutes. Since all messages, memos, and announcements contribute to that time, a short outgoing announcement is recommended.

13

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FEATURE SETUP

Delete an Announcement

1If the announcement you want to delete is the currently selected announcement (A, B, or AO) go to Step 2. If not, select the announcement by following the instructions in “Select Your Announcement” on page 11, then go to Step 2 below.

2Press 7(ANNC) on the base.

3Press Dwhile the announcement is playing. The system beeps once when the announcement is deleted.

Set the Clock

1Press *(CHANGE). The Message Window displays CH.

2Press 8(CLOCK). The system announces the current day setting. To change the day setting, hold down 4(REPEAT) or 6(SKIP) until the correct day is announced. Then release the button.

3Press 8(CLOCK). The system announces the current hour setting. To change the hour setting, hold down 4(REPEAT) or 6 (SKIP) until the correct hour is announced. Then release the button.

4Press 8(CLOCK). The system announces the current minutes setting. To change the minutes setting, hold down 4(REPEAT) or 6(SKIP) until the correct minutes are announced. Then release the button.

8 Press 8(CLOCK). The system announces the new day and time.

To check the current clock setting at any time, press 8(CLOCK).

14

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FEATURE SETUP

Caller Specific Outgoing Announcement Feature Setup

Record personalized announcements — Caller Specific Outgoing Announcements — that can be played to select callers. You can program Caller Specific Outgoing Announcements to match:

specific telephone numbers, or

callers who choose to block their name and number when calling (private calls), or

callers from areas in which Caller ID information is not transmitted (unknown calls).

Callers from the numbers and call types you designate will hear your special announcement, not the “regular” announcement. You can set the system to record callers’ messages after your special announcement plays, or to give information to callers without accepting messages (see Step 9 in “Review Caller Specific Outgoing and Talking Caller ID Announcements” on page 17).

You can program up to three Caller Specific Outgoing Announcements. Each announcement can be up to three minutes long.

Talking Caller ID Feature Setup

You can also record announcements to be played at the base — Talking Caller ID — when a call is received from a telephone number or call type you program. The Talking Caller ID Announcement will play once, then the phone will ring normally.

You can program up to 10 Talking Caller ID Announcements. Each announcement can be up to five seconds long.

Record Caller Specific Outgoing and Talking Caller ID Announcements from the Handset

1Make sure the phone is off ( is not displayed).

2Press U.

3Use the softkey to select DIR.

MENU

 

CALL ID

DIR

4 Select ANS SYS.

DIRECTORY

MEM

ANS SYS

15

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FEATURE SETUP

5To record a Caller Specific Outgoing Announcement, select OUTGOING

— OR —

To record a Talking Caller ID

Announcement, select LOCAL.

6Select ADD. The screen displays ENTER NUMBER:.

7Use the keypad to enter the digits (up to

24) of the incoming phone number, then select DONE

— OR —

Press >, then select DONE to match incoming PRIVATE CALL information

— OR —

Press >>, then select DONE to match UNKNOWN CALL information.

8Select RECORD.

9Using the handset, record an announcement.

10Select STOP when you are finished recording. The system plays the announcement you just recorded.

11The screen displays the number or call type matched to this announcement. To change the recording, select RE-RECORD

— OR —

Select DONE. If you have not recorded all announcements, begin again at Step 5.

ANNOUNCEMENTS

OUTGOING LOCAL

— OR —

LOCAL

REVIEW ADD

ENTER NUMBER: DONE

5550123

RECORD

RECORDING...

STOP

5550123 RE-RECORD DONE

16

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FEATURE SETUP

Review Caller Specific Outgoing and Talking Caller ID Announcements

1Make sure the phone is off ( is not displayed).

2Press U.

3Use the softkey to select DIR.

4Select ANS SYS.

5To review a Caller Specific Outgoing Announcement, select OUTGOING

— OR —

To review a Talking Caller ID

Announcement, select LOCAL.

6Select REVIEW. The screen displays the first announcement.

7Use <or >to display the announcement you want to review.

8Select OPTIONS.

9Select PLAY. The system plays the announcement. You can select STOP to stop playback

— OR —

Select RE-RECORD to change the announcement

— OR —

For Caller Specific Outgoing Announcements only, press >, then select ANN ONLY, then select CHANGE to turn the Announce Only feature ON or OFF.

10 Select DONE to exit.

MENU

CALL ID

DIR

DIRECTORY

MEM

ANS SYS

ANNOUNCEMENTS OUTGOING LOCAL

— OR —

OUTGOING

REVIEW ADD

1 3175550123 OPTIONS DONE

1

 

3175550123

 

RE-RECORD

PLAY

1

 

3175550123

 

RE-RECORD

PLAY

1

3175550123 DELETE ANN ONLY

17

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FEATURE SETUP

Delete Caller Specific Outgoing and Talking Caller ID Announcements

1Make sure the phone is off ( is not displayed).

2Press U.

3Use the softkey to select DIR.

4Select ANS SYS.

5To delete a Caller Specific Outgoing Announcement, select OUTGOING

— OR —

To delete a Talking Caller ID

Announcement, select LOCAL.

6Select REVIEW. The screen displays the first announcement.

7Use <or >to display the announcement you want to delete.

8Select OPTIONS.

9Press >.

10Select DELETE. The announcement is deleted, and the remaining announcements are renumbered.

MENU

CALL ID

DIR

DIRECTORY

MEM

ANS SYS

ANNOUNCEMENTS OUTGOING LOCAL

— OR —

OUTGOING

REVIEW ADD

1

 

3175550123

 

OPTIONS

DONE

1

3175550123 DELETE DONE

18

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TELEPHONE OPERATION

AT THE HANDSET

See the TELEPHONE MEMORY/DIRECTORY and CALLER ID OPERATION sections of this manual for more calling options.

Screen remains lit for 30 seconds after you press any key

Make, Answer, or End a Call

Press P. The screen displays when connected, and may display

SEARCHING...

Scroll through

screen displays

Flash

Access subscriber

services while

on a call

— OR —

Preview a

Number

Enter up to 24

digits before

calling (use <to

correct an error),

then press

to call.

Handset Volume

Level changes each time you press V. At the highest setting, you’ll hear a beep.

19

5550123
MEM REDIAL

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TELEPHONE OPERATION

AT THE HANDSET

Redial

The last number dialed at the handset or base (up to 24 digits) is stored in redial memory until you dial another number.

1Press P. Wait for the dial tone and for the to appear.

2 Use the softkey to select REDIAL. (REDIAL does not appear on the screen if there is no number in redial memory.)

NOTE: MEM on the screen display refers to telephone memory. For Telephone Memory Features, see TELEPHONE MEMORY/DIRECTORY starting on page 25.

Temporary Tone

If you have dial pulse (rotary) service, you can press *during a call to switch to touch tone dialing.

1Dial the call.

2Press *. Buttons pressed after this send tone signals.

3When you hang up or press , the phone automatically returns to dial pulse (rotary) dialing.

Mute

Mute allows you to hear your caller, but prevents the caller from hearing you.

1Press >while on a call, until the screen displays MUTE; select MUTE.

2To return to your conversation, select

UNMUTE.

MUTE HOLD

MUTED

UNMUTE HOLD

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TELEPHONE OPERATION

AT THE HANDSET

Hold

When you put a call on hold, you cannot hear your caller and your caller cannot hear you.

1

Press >while on a call, until the screen

 

 

 

 

 

displays HOLD; select HOLD. The screen

 

 

 

 

 

displays CALL HELD.

MUTE

HOLD

2

To return to the call, select UNHOLD

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CALL HELD

 

— OR —

 

Lift the handset of an extension on the

 

UNHOLD

 

 

 

 

 

 

same line.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Intercom

1Press U, then >; select INTERCOM.

2Using the handset, speak to someone at the base.

3Select OFF when finished.

MENU SETUP INTERCOM

INTERCOM ON PAGE OFF

Record a Phone Conversation

Using the handset (not the speakerphone), you can record a phone conversation up to three minutes long. Listen to the recording as you do any other message.

NOTE: This unit does not sound warning beeps to let the other party know that the call is being recorded. To ensure that you are in compliance with any state and federal regulations that concern recording a telephone call, you should start the recording process and then inform the caller that you are recording the call.

1Press a, then #at any time during a phone conversation at the handset.

2Press 1or 2to select in which mailbox the conversation will be recorded. The system beeps and begins recording.

3To stop recording, press 5, or press Kat the base.

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TELEPHONE OPERATION

AT THE HANDSET

Changing Channels

This cordless telephone has an advanced AutoSelect feature that minimizes the chance of interference. When the phone is looking for a clear channel, the screen displays SEARCHING.... If it is unable to locate a clear channel, the screen displays TRY AGAIN. Hang up and try your call again.

In the unlikely event that you notice noise or interference while using the handset:

1Press L.

2If the interference does not clear, move closer to the base and press Lagain until you find a clear channel (your call will not be interrupted).

NOTE: You must be in range of the base to change channels (see the OPERATING RANGE section of this manual).

Headset Jack

You can use this telephone hands-free when you install an AT&T 2.5 mm headset (purchased separately).

1Plug the headset into the jack located on the left side of the handset. Do not force the connection, but make sure the plug fits securely.

2Follow the instructions under “Make,Answer, or End a Call” on page 19.

3If you wish, attach the belt clip (see page 5 in the INSTALLATION section of this manual).

NOTE: The earpiece and microphone on the handset are disabled when the headset is plugged in.

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TELEPHONE OPERATION

AT THE BASE

Redial

Press to call the last number dialed at base or handset (up to 24 digits).

Flash

Access subscriber services while on a call.

Speaker/

Base Ringer Volume

Use to adjust how loudly the phone rings.

While on a call, use to adjust the volume of what you hear.

When Base Ringer Volume is set to 0, Ringer is off and BASE RINGER OFF light goes on.

Mute

Hold

Press Mto

Press Hto put a

prevent your caller

call on hold. The

from hearing you

SPEAKER light

(you can hear your

flashes. To return

caller). Press again

to the call, press

to deactivate.

Hagain.

 

NOTE: When Hold

 

is active, pressing

 

Kon base or

 

Pon handset

 

will also return you

 

to the call.

Make,

Answer, or

End a Call

Press K. When calling, use the base keypad to dial or enter a memory location. SPEAKER light is on when call is connected.

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TELEPHONE OPERATION

AT THE BASE

Page/Intercom

1Press and release to signal someone at the handset. A three-part paging tone sounds.

2When the person at the handset selects

INTERCOM, the handset and base can

PAGE FROM BASE

communicate without tying up the

INTERCOM

line.

 

Handset

Locator

Press and hold to locate the handset. The

handset will beep for up to three

minutes or until

you turn it off by pressing any button on the handset or base.

NOTE: When the handset is in use or the Ringer is turned off, the Page/Intercom and Handset Locator features are inactive.

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TELEPHONE MEMORY/DIRECTORY

You can store up to 10 telephone numbers and names in memory using the handset. Your entries will be saved in the event of a power failure. You can dial memory/directory numbers from the handset or from the base.

When you receive a call from a number you’ve stored in memory, and you subscribe to Caller ID service, the screen displays the name information as you’ve stored it, not as the service sends it (see “Memory Match” on page 38 in CALLER ID OPERATION). You can also record announcements to be played at the base when a call is received from a telephone number or call type you program (see”Talking Caller ID Feature Setup” on page 15 in FEATURE SETUP). Additionally, the phone alerts you to calls from priority numbers you’ve stored in memory with a special Priority Ring.

Store a Number in Memory

1Make sure the phone is off ( is not displayed).

2Press U.

3 Use the softkey to select DIR.

MENU

CALL-ID DIR

4Select MEM.

5Select ADD.

 

 

DIRECTORY

 

 

VIEW

ADD

6

Enter the number you want to store

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(up to 24 digits)

ENTER NUMBER:

 

— OR —

REDIAL

 

 

 

 

 

 

 

 

 

Select REDIAL (if available) to store the last

 

 

 

 

 

number dialed.

 

 

 

 

7

Select DONE.

 

 

 

 

8

Store a name with the number by

 

 

 

 

 

 

 

 

 

following the directions in

ENTER NAME:

 

“Store a Name with a Memory Number”

 

DONE

 

— OR —

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Select DONE if you don’t want to store a

 

 

 

 

 

name.

 

 

 

 

9

Enter a memory location from 01-10.

 

 

 

 

10

Select DONE.

 

 

 

 

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TELEPHONE MEMORY/DIRECTORY

Store a Pause in a Memory Number

While storing a memory number (see “Store a Number in Memory” on page 26) use the softkey to select PAUSE where you want dialing to pause for two seconds.

Store a Name with a Memory Number

1Follow Steps 1 through 7 under “Store a Number in Memory.”

2Use the keypad and the chart below to enter a name.

 

 

Number of Key Presses

 

Dial Key

1

2

3

4

5

 

 

 

 

 

 

1

1

&

@

 

2

A

B

C

2

 

3

D

E

F

3

 

4

G

H

I

4

 

5

J

K

L

5

 

6

M

N

O

6

 

7

P

Q

R

S

7

8

T

U

V

8

 

9

W

X

Y

Z

9

*

*

+

-

?

 

0

0

(

)

/

 

#

#

$

%

!

 

 

 

 

 

 

 

Press >to move the cursor to the right. To enter a space, press > twice. Use <to erase.

3Use the softkey to select DONE when you’re finished entering a name.

4Enter a memory location from 01–10.

5Select DONE.

Replace a Stored Number

You can replace a stored number by storing a new number in its place. Follow the directions in “Store a Number in Memory.”

26

DIRECTORY
VIEW ADD
ENTER LOC.#:__
TO SCROLL

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TELEPHONE MEMORY/DIRECTORY

Store a Number and Name from Call History

You can store information received from Caller ID in the telephone memory (see “Review Call History” on page 39 in CALLER ID OPERATION.)

1Use <or >to scroll to the phone number you want to store.

2Press U.

3Use the softkey to select STORE.

4Enter a memory location from 01–10.

5Select DONE.

View Memory Numbers

1Press U.

2Use the softkey to select DIR.

MENU

CALL-ID DIR

3Select MEM.

4Select VIEW.

5 Press <or >to scroll through memory

— OR —

Enter a memory location from 01–10.

NOTE: Press *to activate Priority Ring for the displayed number (the screen displays !). To deactivate, press #.

6Select DONE.

7Press Uto exit.

NOTE: When viewing numbers in memory, you can press to dial the number displayed on the screen.

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TELEPHONE MEMORY/DIRECTORY

Delete Memory Numbers

1Follow Steps 1 through 5 in “View Memory Numbers.”

2Press U.

3Use the softkey to select DELETE.

4Use the softkey to select YES.

5The screen displays DELETED. Remaining memory locations are not renumbered.

05 5550123

DELETE EDIT

1

DELETE LOC.?

YES NO

DELETED

Edit Memory Numbers

1Follow Steps 1 through 5 in “View Memory Numbers.”

2Press U.

3Use the softkey to select EDIT.

4Press <to erase digits, then use the dial pad to enter new digits.

5Select DONE to edit the name.

6Press <to erase letters, then use the dial pad to enter new letters

— OR —

Select NUMBER to edit the telephone number.

7Select DONE.

8Press Utwice to exit.

05 5550123

DELETE EDIT

05

5550123

PAUSE DONE

O5

DOE JOHN NUMBER DONE

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TELEPHONE MEMORY/DIRECTORY

Priority Ring Numbers

Numbers stored in memory can be labeled so that when a call is received from that number, the handset alerts you with a special ring. The special ring begins after the first normal ring.

1While viewing numbers in memory, use <or >to scroll to the desired location.

2Press *to activate Priority Ring for the displayed number (the screen displays !). To deactivate, press #.

3Press Utwice.

Dial a Memory Number from the Handset

1Press P.

2Use the softkey to select MEM.

3Enter a memory location from 01–10.

4Select DONE.

NOTE: You can also view numbers in memory before dialing. See page 27.

Dial a Memory Number from the Base

1Press K, and wait for a dial tone.

2Press e.

3Use the base keypad to enter a memory location from 01–10.

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ANSWERING SYSTEM OPERATION

AT THE BASE

Mailbox 1/Stop message playback

Delete all or some messages

Repeat all or

part of message

Record/review outgoing announcement

Use with other buttons to change settings

Turn answering system on or off

Mailbox 2/Stop message playback

Adjust message playback volume

Set/review day and time

Skip all or part of message

Set/review answering system features

Record a memo

Audible Indicators

This system will give you voice prompts for feature operations and voice confirmations when you press a button or complete an operation.

About Mailboxes

This answering system has two voice mailboxes. Callers using a touch tone phone can select the mailbox in which their messages will be recorded by pressing 1or 2after the system answers the call. All other messages will be recorded in Mailbox 1.

Announcement Play/Silent

You can reset the system so you won’t hear the announcement when it answers a call.

Press and hold 7(ANNC) for approximately two seconds, until the current setting (AP for Announcement Play, or AS for Announcement Silent) is displayed. Continue to hold 7(ANNC) until the display changes, then release the button.

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ANSWERING SYSTEM OPERATION

AT THE BASE

Answering Calls

NOTE: See descriptions of Announcements A, B, and AO on page 11.

If you select Announcement A or B, callers can press 1or 2during the announcement to select a mailbox, or they can wait for the beep to leave a message in Mailbox 1. If the message is longer than three minutes, or if the caller is silent for more than seven seconds, or if the system runs out of memory, the system beeps once and hangs up.

If you select Announcement AO, the system plays to the end of the announcement, then hangs up.

If the system is off and the phone rings, the call will be answered after 10 rings and the caller will hear “The machine is off.” The system then hangs up after 15 seconds if it does not receive a remote command.

If the system is on and the memory is full, the call will be answered

after 10 rings, and the caller will hear “Memory is full.”

To turn the system on or off remotely, see page 36 in ANSWERING SYSTEM OPERATION—From Cordless Handset or Touch Tone Phone.

Call Screening/Intercept

1Set the system to answer calls, and set the message playback volume control so you can hear the caller’s message.

2If you decide to take the call, press Pon the handset or Kon the base.

3If you pick up an extension phone during the announcement and the announcement does not stop right away,press and release the telephone switchhook or press Xor xon the base.

Announcement Bypass

To bypass your announcement, callers using a touch tone phone can press

#, then 1or 2to select a mailbox when they hear your announcement begin. The system stops playing your announcement and beeps so the caller can immediately begin recording a message.

Record a Memo

You can record a memo up to three minutes long to store as an incoming message.

1Press and release #on base. Both MBOX lights blink rapidly.

2Press a bbutton to select a mailbox for the memo. After the beep, speak toward the microphone. The Message Window displays the length of your memo.

3To stop recording, press a bbutton, or press 5.

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ANSWERING SYSTEM OPERATION

AT THE BASE

Listen To, Save & Delete Messages

The system automatically saves your messages until you delete them, and can store approximately 12 minutes of messages, memos, and announcements (up to a maximum of 99 messages).

Before playing a message, the system announces the day and time it was received. While the message plays, the Message Window displays the number of the message. After playing the last message in a mailbox, the system announces “End of messages.

When memory is full, or the maximum number of messages is recorded, the Message Window flashes F.

To play and delete messages, either press and release the appropriate button or hold it down as indicated in the chart below. When a button is held down, the system will beep.

Function:

Button:

 

 

Play all messages in a mailbox

Press Xor x.

 

 

Play only new messages

HoldXor xfor

in a mailbox

about two seconds.

 

 

Repeat previous message

Press 4(REPEAT) or 6(SKIP).

or skip to next message

 

 

 

Back up to earlier message

Press 4(REPEAT) or 6(SKIP) until

or skip ahead to later message

Window displays message number.

 

 

Repeat part of message

Hold 4(REPEAT) or 6(SKIP);

or skip part of message

release to resume playing.

 

 

Stop message playback

Press Xor x.

 

 

Delete all messages

Press D; MBOX lights flash.

You cannot delete messages until

Press Xor xfor

they’ve been reviewed; deleted

mailbox of messages you want

messages cannot be recovered.

to delete.

 

 

Delete selected message

Press Dwhile message is playing.

Check message before deleting

 

by pressing 4(REPEAT) to replay.

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ANSWERING SYSTEM OPERATION

AT THE BASE

Message Window Display

Window Displays:

When:

 

 

0 98

You have messages waiting, or message is playing

 

 

AO

System is set to Announce Only

 

 

– –

System is taking a call or Intercom is on

 

 

CL 0 98

You need to reset the clock, and there are

 

messages waiting

 

 

CL AO

You need to reset the clock, and the system is set

 

to Announce Only

 

 

F, flashing

Answering system memory is full

 

 

Counting 0 to 59

Shows time elapsed while recording an

 

announcement or memo

 

 

AP

Announcement Playback has been selected

 

 

AS

Announcement Silent has been selected

 

 

 

You have pressed D

 

 

1-

System is ready to record a memo

 

 

0 7, in left position

Indicates volume level selected

for 1 second

 

 

 

 

System “initializing” or deleting messages

 

 

PH

Handset and/or Speakerphone in use

 

 

NOTE: Before the system announces “End of Messages,” you can replay a deleted message. Press 4(REPEAT) to display message number. Once the system announces “End of Messages,” you cannot replay.

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ANSWERING SYSTEM OPERATION

AT CORDLESS HANDSET OR TOUCH TONE PHONE

Call Screening

You can use the cordless handset to listen to callers as they leave messages, even when you are away from the base.

1Press aon the handset.

2To end monitoring without taking the call, press aor put the handset in the base

— OR—

Press Pto speak to a caller.

Connect with the Answering System

You can access many features of this system remotely from a touch tone phone or from the cordless handset (within range of the base).

Whether you are using the cordless handset or calling from a touch tone phone, you press the same buttons. The only difference is the way you connect with the answering system.

From the Cordless Handset

When the Ringer is set to ON, the appears to let you know you have new messages. To access the answering system:

1Press aon the handset. The screen displays REMOTE ACCESS.

2The system announces the number of messages, and then beeps twice.

3After the two beeps, the system is ready to accept a command (see “Remote Access Commands”).

4To disconnect from the answering system, press aor return the handset to the base.

From a Touch Tone Phone

1Dial your telephone number.

2When the system answers, enter your Remote Access Code (preset to 500). The system announces the number of messages, then beeps twice.

3Wait four seconds for the system to play back all messages

— OR—

Enter a remote command (see “Remote Access Commands”).

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ANSWERING SYSTEM OPERATION

AT CORDLESS HANDSET OR TOUCH TONE PHONE

Remote Access Commands

Function:

Command:

 

 

Play all messages in

Press 1, then mailbox number (1or 2)

a mailbox

 

 

 

Play new messages in

Press 2, then mailbox number (1or 2)

a mailbox

 

 

 

Repeat a message

Press 4while message is playing; each

 

press backs up another message

 

 

Skip a message

Press 6while message is playing; each

 

press advances another message

 

 

Stop

Press 5

 

 

Save messages

Hang up

 

 

Play messages in

After “End of messages” and two beeps,

another mailbox

press 1(all) or 2(new), then mailbox

 

number (1or 2)

 

 

Delete selected message

Press 3while message is playing

 

 

Delete all messages

After “End of messages,” press 3, then

 

mailbox number (1or 2)

 

 

Review announcement

Press 7; system beeps twice, is ready

 

to accept a command

 

 

Record announcement

Press *7; after beep, record

 

announcement, press 5to stop. System

 

beeps twice, is ready to accept command

 

 

Record memo

Press #, then mailbox number where

 

you want memo recorded; speak after

 

beep; press 5to exit

 

 

Review settings

Press 9; system announces current settings

 

 

Change settings

Press *9

 

 

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ANSWERING SYSTEM OPERATION

AT CORDLESS HANDSET OR TOUCH TONE PHONE

Remote Access Commands

Function:

Command:

End remote access call

Hang up, or if you are using the handset,

 

press a

 

 

Select an Outgoing

Press *9, then press 9; system

Announcement

announces current selection. Press 6or

 

4to hear other selections, press 9to

 

save, press 5to exit

 

 

Set the Clock

Press *8; system announces day

 

setting, followed by,“To change, press 6

 

or 4. To change the hour, press 8.” Press

 

4to move back a day, or 6to move

 

forward a day.

 

Press 8; system announces hour setting,

 

followed by,“To change, press 6 or 4. To

 

change the minutes, press 8.” Press 4to

 

decrease or 6to increase hour.

 

Follow the same procedure to change

 

minutes setting. System announces new

 

time setting

 

 

Review On/Off Status

Press 0; system announces current status

 

 

Turn System Off

Press *0; system announces,“The

 

machine is off

 

 

Turn System On

When system is off, it answers after 10

 

rings, announces “The machine is off

 

and beeps twice. Press *0; system

 

announces,“The machine is on

 

 

Record Message When

Press #when system answers after 10

System is Off

rings; begin speaking after system beeps

 

 

NOTE: The system beeps twice to indicate it is ready to accept a command.

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ANSWERING SYSTEM OPERATION

AT CORDLESS HANDSET OR TOUCH TONE PHONE

Voice Help Menu

Use the Voice Help Menu to access the answering system from your cordless handset or from a remote touch tone telephone, even if you do not know or remember the command codes.

1Connect with the answering system.

2Press 5. The system announces a list of operations and the buttons you need to press.

3At the end of the list, the system beeps twice to indicate it is ready to accept a command.

4You can access the Voice Help Menu any time after the system has given you the two-beep signal that it is ready to accept a command.

Audible Signals

Signal:

Means:

 

 

Long ring

Incoming call

 

 

Single beep

Valid button press

 

 

Three-part tone

Page

 

 

Repeating three-part tone

Handset Locator

 

 

Two short beeps

Handset is out of range

 

 

Four short beeps

Low battery

 

 

Four long beeps

Base is busy

 

 

Long buzzing tone

Error – unsuccessful action

 

 

Series of ascending tones

Action has been successful

 

 

“Chirp” after ring

Priority Call

 

 

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CALLER ID OPERATION

 

Answering system message

Speakerphone/

Unreviewed call

 

 

 

Intercom

information

Priority Call

Ringer is off

Battery status

 

 

 

 

 

indicator

Phone in use

L1

L2

 

 

 

 

 

Time

 

 

 

 

Call number

 

 

 

Date

Caller’s phone

 

 

 

 

 

 

 

number

 

 

 

 

Caller’s

 

 

 

 

name

 

 

 

 

Call Waiting

If you have Call Waiting with Caller ID service, the screen will display information about your Call Waiting call when you hear the call signal. Press on the handset or Fon the base to access the call. Press again to return to the original call.

NOTE: If you are using an extension phone when you receive a Call Waiting signal, the screen displays MULTIPLE PHONES IN USE: NO DATA.

MULTIPLE PHONES IN USE: NO DATA

Incoming Call History

This telephone assigns each incoming call a number from 1 to 99. The most recent call will have the highest number. When the call history is full, the oldest call information is deleted to make room for new incoming call information.

Memory Match

Names stored in memory will appear in your incoming Caller ID as you stored them (not as the telephone company sends them).

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CALLER ID OPERATION

Review Call History

Review information in the call history at any time.

1Press <or >, or press Uand select

CALL-ID.

2The screen displays the number of calls in the call history and how many, if any, are new.

MENU CALL-ID DIR

3Use <or >to scroll through the call history. The screen displays the name (if your service provides this), number, date, and time of the call simultaneously, beginning with the most recent call.

4When you reach the end of the call history, the screen displays END OF LIST. Press <or >to continue reviewing the call history.

5To exit the review, you can press either softkey or wait 30 seconds.

Display Dial

3175550123 DOE JOHN

END OF LIST

NOTE: To use the Display Dial feature, you must follow the directions to “Program Home and Local Area Codes” (see page 9 in the FEATURE SETUP section of this manual).

Press on the handset as you review calls in call history. The screen displays the number being called and the phone dials the number. If the screen displays an error indicator (for example, Er), you cannot dial any displayed digits.

If the call came from within your home area code, the screen displays the phone number without the area code (seven digits). When you press , the phone dials the number as displayed. You must program your home area code for this to work.

If the call came from one of the local area codes you programmed, the screen displays ten digits (three digits of area code plus seven digits of phone number). When you press , the phone dials the number as displayed, without inserting a “1” before the area code.

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CALLER ID OPERATION

When you receive a call from an area code not programmed in the phone, the screen displays 10 digits (the area code plus the phone number). The phone automatically dials “1” before the displayed number when you press .

If you try to use the Display Dial feature, but your call cannot be completed unless you dial “1” before the number, follow the steps below:

1Press <or >to locate the number you want to call.

2Press U.

3

Press >until the screen displays DIAL +1.

 

 

4

Select DIAL +1 to dial the number.

3175550123

 

 

DIAL +1

DONE

Delete Call Records from Call History

NOTE: Once you delete a call from call history, you cannot retrieve the call information.

Delete a Specific Call Record

1Press <or >to scroll to the record you want to remove.

2Press Uwhile the call information is displayed.

3Use the softkey to select DELETE. The handset beeps and deletes the call record. The screen displays DELETED.

3175550123 DELETE STORE

DELETED

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CALLER ID OPERATION

Delete All Call Records

1Press <or >to display the number of calls in the call history.

2While the number of calls is displayed, press U.

3The screen displays DELETE ALL?. Select YES to remove all calls.

4The screen displays ARE YOU SURE?. Select YES to remove all calls. The screen displays NO CALLS, and the information is permanently deleted.

99 CALLS/25 NEW TO SCROLL

DELETE ALL?

YES NO

ARE YOU SURE?

YES NO

NO CALLS

Caller ID Display Messages

Display:

Means:

 

 

PRIVATE NAME

The other party is blocking name information.

 

 

PRIVATE NUMBER

The other party is blocking telephone number

 

information.

 

 

PRIVATE CALL

The other party is blocking name and number

 

information.

 

 

UNKNOWN CALL

Your phone company is unable to receive

 

information about this caller’s name and

 

number.

 

 

UNKNOWN NAME

Caller’s number is available, but name is not.

 

 

UNKNOWN NUMBER

Caller’s name is available, but number is not.

 

 

MULTIPLE PHONES

An extension phone is in use when a Call

IN USE/NO DATA

Waiting signal is received.

 

 

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OPERATING RANGE

This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and base can communicate over only a certain distance — which can vary with the locations of the base and handset, the weather, and the construction of your home or office. For best performance, keep the base antenna fully upright.

If you receive a call while you are out of range, the handset might not ring — or if it does ring, the call might not connect when you press P. Move closer to the base, then press Pto answer the call.

If you move out of range during a phone conversation, you might hear noise or interference. To improve reception, move closer to the base.

If you move out of range without pressing P, your phone will be left “off the hook.” To hang up properly, walk back into range, periodically pressing P.

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BATTERIES

Battery Life

Battery life depends on how far the handset is from the base, and other environmental conditions.

NOTE: For optimum battery performance, charge your handset on the base every night.

 

Operation:

Approximate Battery Life:

 

 

 

IN USE

Near base unit

10 hours

(phone on)

Away from base unit

10 hours

 

 

 

NOT IN USE

Ringer on

15 days

 

Ringer off

30 days

Charge the Handset Battery Pack

This battery should remain charged up to fifteen days with the Ringer on and up to 30 days with the Ringer off. A fully charged battery provides an average talk time of about ten hours.

The battery pack needs charging when:

A new battery is installed in the handset.

The phone beeps four times when you press P.

The battery status symbol on the screen is only partly displayed.

The phone does not respond when you press P.

Place the handset in the base either in the face-down or face-up position so the CHARGING light turns on. The battery pack is typically fully charged in six hours. For best results, the initial charge should be 12 hours.

You can keep the battery fully charged by returning the handset to the base after each use.

If you repeatedly get a low battery indicator, even after six hours of charging, the battery should be replaced.

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BATTERIES

CAUTION: To reduce the risk of fire or injury to persons or damage to the telephone, read and follow these instructions carefully:

Use only Replacement Battery 3500 (SKU# 90817).

Do not dispose of the battery in a fire. The cell might explode. Check with local codes for special disposal instructions.

Do not open or mutilate the battery. Released electrolyte is corrosive and may cause damage to the eyes or skin. It may be toxic if swallowed.

Exercise care in handling batteries in order not to short the battery with conducting materials such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm.

Charge the battery provided with or identified for use with this product only in accordance with the instructions and limitations specified in this manual.

Observe proper polarity orientation between the battery and battery charger.

Nickel Cadmium Rechargeable Batteries must be recycled or disposed of properly. Do not dispose of in household garbage. If burned, it could explode. If punctured, it could release caustic material which could injure the skin or eyes. If swallowed, it may be toxic.

The RBRCseal means that the manufacturer is voluntarily participating in an industry program to collect and recycle Nickel-Cadmium rechargeable batteries when taken out of service within the United States. These batteries may be taken to a participating local retailer of replacement batteries or recycling center. Or, you may call 1 800 8BATTERY for locations accepting spent Nickel-Cadmium batteries.

RBRC is a registered trademark of the Rechargeable Battery Recycling Corporation.

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BATTERIES

Replace the Handset Battery Pack

1Remove the battery compartment cover on the handset by pressing on the indentation and sliding the cover downward.

2Lift out the old battery pack.

3Hold the new battery pack and plug the connector into the handset. Place the battery pack into the compartment.

4Replace the cover by sliding it on its track up over the battery case until it snaps firmly into place.

5The new battery pack must be charged before using the phone. Place the handset face up or face down in the base and allow it to charge for at least 12 hours. The telephone might operate in as little as 10 minutes, but for best performance, let the battery pack charge fully.

NOTE: The handset cannot be charged in the face-up position if the belt clip is attached.

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IN CASE OF DIFFICULTY

If you have difficulty operating this phone, try the suggestions below.

For Customer Service, visit our website at www.telephones.att.com or call 1 800 222–3111. Please retain your receipt as your proof of purchase.

If the phone does not work at all, check these items first:

Make sure the power cord is plugged into the base and an electrical outlet not controlled by a wall switch.

Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack.

If the phone does not beep, or beeps four times when you press P, the battery pack might need recharging or replacement.

If the battery does not charge after six hours, replace it with Replacement Battery 3500 (SKU# 90817).

Make sure the battery pack is installed correctly.

If the above suggestions do not solve the problem, try re-initializing the handset and base (see “To re-initialize the handset and base”).

If you have no dial tone:

Check all the previous suggestions. If you still do not hear a dial tone, disconnect the phone and try another phone in the same jack. If there is no dial tone on that phone either, the problem is probably in your wiring or local service.

If you hear a two-beep signal when you try to use the handset:

The handset and base are not communicating properly. You might be out of range. Move closer to the base and try again.

If moving closer to the base does not help, follow the directions below to re-initialize the handset and base.

To re-initialize the handset and base:

1Disconnect the power to the base.

2Remove the handset battery pack.

3Wait at least 15 seconds.

4Insert the handset battery pack.

5Connect the power to the base.

6Put the handset in the base to re-initialize.

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IN CASE OF DIFFICULTY

If you hear noise or interference when using the phone:

Make sure the base antenna is fully upright.

You may be out of range. Move closer to the base.

Household appliances plugged into the same circuit as the base can sometimes cause interference. Try moving the appliance or the base to another outlet.

The layout of your home or office may be limiting the operating range. Try moving the base to another location, preferably on an upper floor.

If the phone does not ring when you receive a call:

Make sure the handset Ringer is on.

Make sure the telephone line cord is connected firmly to the base and the telephone jack.

Make sure the AC adapter is plugged firmly into an electrical outlet not controlled by a wall switch.

You might be too far from the base; move closer.

You might have too many extension phones on your telephone line to allow all of them to ring. Try unplugging some of them.

If your telephone misdials or you don’t hear the other person right away:

It might take a few seconds for your handset to find a good connection to the phone line. While it is searching, the screen displays SEARCHING....

Do not start dialing until the appears and you hear the dial tone.

If you have dial pulse (rotary) service, you’ll need to set the Dial Mode to PULSE. Follow the instructions under “Telephone Feature Setup” in the FEATURE SETUP section of this manual.

If you have touch tone service and you hear clicks while you are dialing, you’ll need to set the Dial Mode to TONE. Follow the instructions under “Telephone Feature Setup” in the FEATURE SETUP section of this manual.

If the caller’s name or phone number is not displayed:

Make sure you subscribe to a Caller ID service from your local telephone company.

Make sure the handset Ringer is on.

Make sure the battery is charged.

Caller ID service might not work when the phone is connected to a Private Branch Exchange (PBX).

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IN CASE OF DIFFICULTY

If the caller’s name or phone number is not displayed during Call Waiting:

You should call your service provider to confirm that you subscribe to a combined Caller ID with Call Waiting service.

The screen may not display the call information if someone is on an extension phone.

The Caller ID with Call Waiting feature is inactive during a power interruption.

Make sure the battery is charged.

Make sure Caller ID with Call Waiting is turned on (follow the instructions under “Caller ID Feature Setup” in the FEATURE SETUP section of this manual).

If speakerphone conversation sounds distorted:

After the phone is powered up, the speakerphone initializes for about 10–15 seconds the first time it is used. Conversation should be clear after this.

If messages are incomplete:

If a caller leaves a very long message, part of it may be lost when the system disconnects the call after three minutes.

If the caller pauses for more than seven seconds, the system stops recording and disconnects the call.

If the system’s memory becomes full during a message, the system stops recording and disconnects the call.

If you have difficulty hearing messages:

Check the volume setting.

If the system does not answer after the correct number of rings:

Make sure that the two-digit message window in the base is on. If it is off, press 0[ON/OFF].

If Toll Saver is on, the number of rings changes to two when you have new messages waiting.

In some cases, the system may be affected by the ringing system used by the local telephone company.

If the memory is full or the system is off, the system answers after 10 rings.

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IN CASE OF DIFFICULTY

If CL appears in the Message Window:

You need to reset the clock.

If the system does not respond to commands from a remote touch tone phone:

Make sure you are calling from a touch tone phone. When you dial a number, you should hear tones. If you hear clicks instead, the phone is not a touch tone telephone.

The answering system may not detect the Remote Access Code while your announcement is playing. Try waiting until the announcement is over before entering the code.

Make sure you enter your Remote Access Code correctly.

There may be noise or interference on the phone line you are using. Press keys firmly.

If your outgoing announcement isn’t clear:

• If you record your announcement at the base, make sure you speak in a normal tone of voice, about nine inches from the base.

Make sure there is no “background” noise (TV, music, etc.) while you are recording.

For best sound quality, record the announcement using the cordless handset.

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INDEX

Index

to

Come

50

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INDEX

Index

to

Come

51

 

PERF.

Printedin.Mexico848479473Issue1AT&T6/00

Printedin.Mexico848479473Issue1AT&T6/00

©2000AdvancedAmerican.TelephonesAllrights.reserved

©2000AdvancedAmerican.TelephonesAllrights.reserved

fold

fold

Answering System 9370

Answering System 9370

Remote Commands

Remote Commands

To connect with your answering system:

To connect with your answering system:

1

Dial your telephone number from a touch tone phone.

1

Dial your telephone number from a touch tone phone.

2

When the system answers, enter your Remote Access

2

When the system answers, enter your Remote Access

 

Code (preset to 500). The system announces the number

 

Code (preset to 500). The system announces the number

3

of messages and beeps twice.

3

of messages and beeps twice.

Wait four seconds for the system to play back all messages

Wait four seconds for the system to play back all messages

 

— OR —

 

— OR —

 

Enter a remote command from inside this card.

 

Enter a remote command from inside this card.

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PERF.

Remote Command

Press

Remote Command

Press

Voice Help menu

5

Voice Help menu

5

Play all messages

1, then mailbox number

Play all messages

1, then mailbox number

Play new messages

2, then mailbox number

Play new messages

2, then mailbox number

Repeat message

4

Repeat message

4

Repeat part of message

Press and hold 4, release to

Repeat part of message

Press and hold 4, release to

 

resume playing

 

resume playing

Skip message

6

Skip message

6

Skip part of message

Press and hold 6, release to

Skip part of message

Press and hold 6, release to

 

resume playing

 

resume playing

Stop

5

Stop

5

Save messages

Hang up

Save messages

Hang up

Play messages in another

After “End of Messages,” system

Play messages in another

After “End of Messages,” system

mailbox

beeps twice, enter 1(all) or 2

mailbox

beeps twice, enter 1(all) or 2

 

(new), then mailbox number

 

(new), then mailbox number

Delete message

3

Delete message

3

Delete all messages

After “End of Messages,” press 3,

Delete all messages

After “End of Messages,” press 3,

 

then mailbox number

 

then mailbox number

Review announcement

7

Review announcement

7

Record announcement

*7, speak after beep, press 5

Record announcement

*7, speak after beep, press 5

 

to stop

 

to stop

Turn system off/on

*0

Turn system off/on

*0

Record memo

#, speak after beep

Record memo

#, speak after beep

Review settings

9

Review settings

9

Change settings

*9

Change settings

*9

End remote access call

Hang up

End remote access call

Hang up

 

 

PERF.

 

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