AT&T 992 User Manual
© 1999 Lucent Technologies Consumer Products L.P. All rights reserved.
Printed in Mexico. 848404018 Issue 1AT&T
9355_book_1ATT 7/12/99 2:25 PM Page ii
900 MHz Cordless
Answering System
9355
with Caller ID/Call Waiting
1
REVISED 7/12/99
Please read
Part 1: Important Product Information,
included in this package.
This AT&T product is manufactured by Lucent Technologies Consumer Products L.P.
AT&T and the globe symbol are trademarks of AT&T Corp.licensed to
Lucent Technologies Consumer Products L.P.
USER’S MANUAL
Part Two
INSTALLATION.................................3
FEATURE SETUP..............................6
About Softkeys...............................................6
Telephone Feature Setup .............................6
Dial Mode .............................................6
Ringer Off/Battery Save .......................7
Handset Ringer Selection.....................7
Caller ID Feature Setup...............................8
Programming Home and Local
Area Codes........................................8
Turning Off Caller ID with
Call Waiting .......................................8
Call List Options ...................................9
Answering System Feature Setup..............9
Announcement Options.......................9
Selecting Your Announcement............9
Ring Select and Toll Saver.................10
Audible Message Alert........................10
Remote Access Code..........................10
Priority Call Signal..............................11
Changing the Priority Calling Code...11
Reviewing Feature Settings................11
Recording Your Announcement........12
Deleting an Announcement...............13
Setting the Clock.................................13
Caller Specific Outgoing
Announcements ......................................14
Recording a Caller Specific
Outgoing Announcement...............14
Reviewing a Caller Specific
Outgoing Announcement...............15
Deleting a Caller Specific
Outgoing Announcement...............15
Talking Caller ID.........................................16
Recording a Talking Caller ID
(LOCAL) Announcement.................16
Reviewing a Talking Caller ID
(LOCAL) Announcement.................17
Deleting a Talking Caller ID
(LOCAL) Announcement.................17
TELEPHONE OPERATION
At the Handset............................18
Making a Call................................................18
Previewing a Number Before Calling......18
Answering a Call.........................................19
Ending a Call.................................................19
Redial.............................................................19
Handset V olume...........................................19
T emporary Tone ..........................................19
Mute...............................................................20
Hold...............................................................20
Flash...............................................................20
Intercom........................................................20
Recording a Phone Conversation ...........20
Changing Channels.....................................21
Headset Jack.................................................21
TELEPHONE OPERATION
At the Base ..................................22
Answering a Call.........................................22
Connecting to a Call with the
Speakerphone..........................................22
Speaker V olume...........................................22
Mute...............................................................22
Hold...............................................................23
Base Ringer Volume....................................23
Page/Intercom ..............................................23
Handset Locator.........................................23
TELEPHONE MEMORY....................24
Storing Numbers in Memory ...................24
Storing a Pause in a Memory Number...24
Storing a Name with a
Memory Number...................................25
Replacing a Stored Number .....................25
Storing a Number and Name from
Call History in Telephone Memor y.....25
Viewing Numbers in Memory..................25
Deleting Memory Numbers.....................26
Editing Memory Numbers........................26
Priority Ring Numbers..............................26
Dialing Memory Numbers........................26
ANSWERING SYSTEM OPERATION
At the Base ..................................27
Turning the System On/Off ......................27
About Mailboxes.........................................27
Message Playback Volume ..........................27
Announcement Play/Silent........................28
Answering Calls...........................................28
Call Screening/Intercept............................28
Announcement Bypass..............................28
Listening to Your Messages.......................29
Saving Messages...........................................29
Deleting Messages.......................................30
Recording a Memo.....................................30
Message Window Display..........................31
CONTENTS
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ANSWERING SYSTEM OPERATION
At Cordless Handset or
T ouch T one Phone........................32
Call Screening..............................................32
Connect with the Answering System.......32
From the Cordless Handset.................32
From a Touch Tone Phone.................32
Voice Help Menu.........................................33
Remote Access Commands......................33
Playing Messages................................33
Deleting Messages..............................34
Recording Outgoing Announcement..34
Reviewing Your Announcement........34
Selecting Outgoing Announcement...34
Recording a Memo .............................34
Setting the Clock.................................35
Remote ON/OFF........................................35
Reviewing ON/OFF Status .................35
Turning System Off ............................35
Turning System On ............................35
Recording a Message When
System is Off...........................................35
Changing Settings ........................................36
Reviewing Settings..............................36
Exit Remote Access....................................36
Audible Signals.............................................36
CALLER ID OPERATION..................37
About Caller Identification.......................37
Call Waiting..................................................37
Incoming Call History ................................38
Memory Match............................................38
Reviewing Call History..............................38
Display Dial...................................................38
Deleting Call Records from
Call History .............................................39
Caller ID Display Messages.......................40
OPERATING RANGE .......................41
BATTERIES....................................42
Charging the Handset Battery Pack.......42
Replacing the Handset Battery Pack......43
IN CASE OF DIFFICULTY ................44
2
CONTENTS
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The instructions below are for both table/desk and wall installation.
1 Choose a spot near an electrical outlet and a telephone jack.
This phone requires a modular telephone jack and a standard
electrical outlet (110v AC) not controlled by a wall switch.
2 Install the handset battery.
• Remove the batter y cover by pressing on the indentation and
sliding downward.
• Plug the battery pack connector into the handset,and place
the battery pack and wires into the compartment.
• Replace the battery cover by sliding it on its track up over the
battery compartment until it snaps fir mly into place.
3 Connect the telephone line cord.
Plug one end of the telephone line cord into the jack labeled TEL
LINE on the back of the base. Plug the other end of the line cord
into a modular jack. Make sure the plugs snap firmly into place.
(If you are wall mounting the phone,use the short line cord, and
press the excess cord into the groove on the bottom of the base.)
4 Connect the power cord.
Plug the power adapter into the jack labeled POWER on the back
of the base. Loop the cord through the strain-relief groove and
press the cord into the groove on the back of the base. Plug the
AC adapter on the power cord into an electrical outlet. The
Message Window flashes CL.
NOTE: Connect power to the base unit before placing the
handset in the cradle.
5 Mount the base on the wall. (WALL MOUNTING ONLY)
Hold the base so the mounting knobs on the standard wall jack
will fit into the holes on the bottom of the base. Slide the base
down onto the knobs until it locks into place.
6 Attach belt clip (optional).
If you wish,you can attach the belt clip to the cordless handset,
following the illustrations below. (The handset may not charge in
the face-up position when the belt clip is attached.)
7 Charge the handset battery.
Place the handset face up or face down in the base. The
CHARGING light on the base goes on to show the handset is in
the right position to charge the battery.
For best battery performance,charge the battery at least 12 hours
the first time. After the first charge,the batter y will quick-charge
in only six hours.
INSTALLATION
4
To Attach To Remove
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8 Check for dial tone.
After the batteries are charged,pick up the handset. Check for a
dial tone by pressing P; you should hear a dial tone.
9 Set up Telephone Features.
See pages 6 and 7.
10 Set up Caller ID Features.
See pages 8 and 9.
11 Set up Answering System Features.
See pages 9–13.
a Select Announcement
b Set Ring Select
c Set Audible Message Alert
d Change Remote Access Code
e Change Priority Calling Code
f Record Announcement
g Delete Announcements
h Set the Clock
12 Set up Caller Specific Outgoing Announcements.
See pages 14 and 15.
13 Set up Talking Caller ID.
See pages 16 and 17.
INSTALLATION
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About Softkeys
This telephone has been designed with your convenience in mind,offering
you many features which you can access using the two “softkeys”on the
handset,shown in the illustration. Press U to begin viewing options.
Use < and > to scroll through the choices or to move to the next display.
By pressing the softkey below the operation indicated on the display
screen,you select that operation.
Telephone Feature Setup
At the handset,you can set up one feature at a time as described below,or
you can set up a feature and then move on to set up another feature. After
you change one feature,press U to exit,or select the DONE softkey to
move to the next feature.
Dial Mode
If you have touch tone service,the phone will be ready to use as soon as
the battery is charged. If you have dial pulse (rotary) service, you’ll need to
set the dial mode.
1 Make sure the is not displayed.
2 Press U>.
3 Use the softkey to select SETUP (see “About Softkeys”). The screen
displays DIAL MODE: TONE.
4 Use the softkey to select CHANGE. The screen displays DIAL
MODE:PULSE.
5 Select DONE to move to the next feature (begin at Step 5)
— OR —
Press U to exit.
To change back to touch tone dialing,repeat Steps 1 through 5. The
screen displays DIAL MODE:TONE.
Ringer Off / Battery Save
When the Ringer is set to OFF,the handset stays ready to use for up to
30 days in the standby mode before you have to return it to the base for
recharging. When the Ringer is off,the Page/Handset Locator feature does
not work,and the screen does not display incoming call information.
However,the call information is stored in the call histor y.
When the Ringer is on,the handset stays ready to use for up to 15 days,and
all features are active.
1 Make sure the is not displayed.
2 Press U>.
3 Use the softkey to select SETUP.
4 Select DONE until the screen displays RINGER.
5 Select CHANGE to turn the Ringer ON or OFF.
6 Select DONE to move to the next feature (begin at Step 5)
— OR —
Press U to exit.
Handset Ringer Selection
You can select from four different handset ringer styles.
1 Make sure the is not displayed.
2 Press U>.
3 Use the softkey to select SETUP.
4 Select DONE until the screen displays RING TYPE.
5 Select CHANGE. Each time you select CHANGE,you hear a sample of
the ringer style.
6 Select DONE to save the last ringer style you heard and move to the
next feature (begin at Step 5)
— OR —
Press U to exit.
FEATURE SETUP
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Caller ID Feature Setup
Programming Home and Local Area Codes
Your “home area code”is the area code from which you are dialing.
Numbers called within your home area code do not require you to dial a
“1”or the area code before dialing the telephone number. “Local area
codes”are area codes that require no “1”before dialing the telephone
number;however,the area code must be dialed.
Always program your home area code,and,if you need them,your local area
codes (up to four). Programming these area codes will change how
numbers are displayed in the call history,and will allow for correct
operation of the Display Dial feature (see page 38).
1 Make sure the is not displayed.
2 Press U>.
3 Use the softkey to select SETUP.
4 Select DONE until the screen displays AREA CODE 1.
5 Use the keypad to enter your home area code.
6 Select CODE 2 to reach AREA CODE 2 (the screen displays any
current local area code stored here). Use the ke ypad to enter a
three-digit local area code.
7 Continue as in Step 4 for area codes 3,4 and 5 as needed
— OR —
Select DONE to move to the next feature (begin at Step 5)
— OR —
Press U to exit.
Turning Off Caller ID with Call Waiting
You must subscribe to Caller ID with Call Waiting in order for this feature
to work. If you don’t have Caller ID with Call Waiting service, you should
turn this feature off (the phone comes with the feature on).
1 Make sure the is not displayed.
2 Press U>.
3 Use the softkey to select SETUP.
4 Select DONE until the screen displays CIDCW: ON.
5 Select CHANGE. The screen displays CIDCW: OFF.
6 Select DONE to move to the next feature (begin at Step 5)
— OR —
Press U to exit.
FEATURE SETUP
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Call List Options
You can customize how the phone stores call information. Select whether
the system stores information about ALL CALLS received,or for NO
CALLS
. The system comes set to ALL CALLS.
1 Make sure the is not displayed.
2 Press U>.
3 Use the softkey to select SETUP.
4 Select DONE until the screen displays LIST:ALL CALLS.
5 Select CHANGE to display ALL CALLS or NO CALLS.
6 Select DONE to exit.
Answering System Feature Setup
At the base,you can set up one feature at a time as described below,or you
can set up a feature,and then move on to set up another feature. After you
change one feature,press s until you hear the voice prompt for the
next feature you want to change. Make sure the answering system is on
(see page 27). Press X or x to exit Answering System
Feature Setup at any time.
Announcement Options
NOTE: For information about recording your announcement, please
turn to page 12.
You can record up to three different announcements — A,B, and AO (the
system comes set to A). Announcements A and B are used when you want
the system to record callers’messa ges. Announcement AO (Announce Only)
is used when you want to give information to callers without accepting
messages. (Some businesses use this announcement to advise caller s of
their hours of operation.) By selecting A,B, or AO
Ring Select and Toll Saver
Use Ring Select to select how many times the phone will ring before the
system answers a call. Set for 1 to 7 rings,or set to SA for Toll Saver (Ring
Select comes preset to 4). When you set the system to SA,the system
answers after four rings when you have no new messages and after two
rings when you have new messages.
1 Press c on the base.
2 Press and release s until you hear “Number of rings...”. The
Message Window displays the current Ring Select setting.
3 Press < or > to change the setting.
Audible Message Alert
If you want the base to beep once every 15 seconds to notify you that new
messages have been received,set the Message Alert to on (the Message
Window displays for on and for off).
1 Press c on the base.
2 Press and release s until you hear “Message Alert is...”. The
Message Window displays the current Message Alert setting.
3 Press < or > to change the setting.
Remote Access Code
The Remote Access Code allows you to access features and functions of the
answering system from a touch tone phone. The Remote Access Code is
preset to 500,but you can change it to any three-digit number from 500 to
999 following the steps below.
NOTE: Do not use the same code as the Priority Calling Code. If you set
the Remote Access Code and the Priority Calling Code to the same
number, neither Code will work.
1 Press c on the base.
2 Press and release s until you hear “Remote Access Code is...”.
The system announces the current Remote Access Code.
3 Press < or > to change the first digit. Press s to
move to the second digit.
4 Press < or > to change the second digit. Press s
to move to the third digit.
5 Press < or > to change the third digit. Press s to
save. The system announces the new Remote Access Code.
FEATURE SETUP
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Priority Call Signal
When a caller enters the Priority Calling Code from a touch tone phone,
the system “chirps”to alert you that you have a Priority Call. You’ll need to
provide select callers with the Priority Calling Code (preset to 999),in
order for them to use this feature.
1 Your caller dials your telephone number from a touch tone phone.
2 When the announcement begins to play,your caller can enter the
Priority Calling Code.
3 The system “chirps,”then pauses. This continues for up to 30
seconds,unless you answer the phone,or the system picks up
the call.
4 If you do not answer, your caller can press 5 to stop the Prior ity
Call signal.
Changing the Priority Calling Code
The Priority Calling Code comes set to 999,but you can change it to any
three-digit number from 500 to 999 following the directions below.
NOTE: Do not use the same code as the Remote Access Code. If you set
the Priority Calling Code and the Remote Access Code to the same
number, neither Code will work.
1 Press c on the base.
2 Press and release s until you hear “Priority Call Code is...”.
The system announces the current Priority Calling Code.
3 Press < or > to change the first digit. Press s to
move to the second digit.
4 Press < or > to change the second digit. Press s
to move to the third digit.
5 Press < or > to change the third digit. Press s to
save. The system announces the new Priority Calling Code.
Reviewing Feature Settings
You can check the status of the answering system feature settings by
pressing s on the base.
FEATURE SETUP
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Recording Y our Announcement
Before using this answering system,you can record an announcement (up
to three minutes long) that callers will hear when the system answers a
call. When you record your announcement,make sure you indicate who
has been assigned to each mailbox,and that caller s should press 1 or 2 to
access the appropriate mailbox.
For example,
“Hello. You’ve reached Meadowlark Nursery. To leave a message
for Ms.Arbor, press 1. To leave a message for Mr. Cardinal, press 2.
If you don’t have a touch tone phone, wait for the tone.”
NOTE: For better sound quality, record your announcement from the
cordless handset (see ANSWERING SYSTEM OPERATION At Cordless
Handset or Touch Tone Phone).
1 If the announcement you want to record is the currently selected
announcement (A,B,or AO) go to Step 2.
If not,select the announcement by following Steps 1–4 in
“Selecting Your Announcement”on page 9,then go to Step 2
below.
2 Press c on the base.
3 Press A.
4 At the prompt,begin recording your announcement. Your
announcement can be up to three minutes long. Speak in a
normal tone of voice,about nine inches from the microphone.
5 When you are finished,press X or x. The system
plays back the announcement,and the Message Window displays
AP (Announcement Play). If the announcement did not record
successfully,you’ll hear an error tone indicating you need to
record again.
To review the announcement at any time,press A.
FEATURE SETUP
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Deleting an Announcement
1 If the announcement you want to delete is the currently selected
announcement (A,B,or AO) go to Step 2. If not,select the
announcement by following Steps 1– 4 in “Selecting Your
Announcement”on page 9,then go to Step 2 below.
2 Press A on the base.
3 Press D while the announcement is playing. The system
beeps once when the announcement is deleted.
Setting the Clock
1 Press c. The Message Window displays CH.
2 Press C. The system announces the current day setting.
3 To change the day setting,hold down < or > until the
correct day is announced. Then release the button.
4 Press C. The system announces the current hour setting.
5 To change the hour setting,hold down < or > until
the correct hour is announced. Then release the button.
6 Press C. The system announces the current minutes setting.
7 To change the minutes setting,hold down < or >
until the correct minutes are announced. Then release the button.
8 Press C. The system announces the new day and time.
To check the current clock setting at any time,press C.
FEATURE SETUP
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Caller Specific Outgoing Announcements
You can record up to three Caller Specific Outgoing Announcements that
you can match to:
• specific incoming caller number s, or
• caller s who choose to block their name and number when
calling,or
• caller s from areas in which Caller ID information is not transmitted.
Callers from the number(s) you designate will hear your selected
announcement,not the “regular”announcement that other callers hear.
For example,you could record the following announcement to be played
when you receive a call from your friend’s telephone number:
“Hi, I went to play tennis. I’ll be back around eight o’clock.”
Or,you could record the following announcement to be played to callers
who choose to block their Caller ID information (private calls):
“Hello. You have chosen to block your name and number. Blocked
calls will not be accepted at this number.”
Recording a Caller Specific Outgoing Announcement
1 Press U on the handset.
2 Use the softkey to select DIR.
3 Select ANS SYS.
4 Select OUTGOING.
5 Select ADD. The screen displays ENTER NUMBER:.
6 Use the keypad to enter the digits (up to 24) of the incoming
phone number for OUTGOING,then select DONE
— OR —
Press >,then select DONE to match incoming PRIVATE CALL
information
— OR —
Press >>,then select DONE to match UNKNOWN CALL information.
7 Select RECORD.
8 Using the handset,record an announcement,up to three minutes
long,that a caller from the number or call type you programmed
will hear.
9 Select STOP when you are finished recording. The system plays
the announcement you just recorded.
FEATURE SETUP
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