Page 1
Please also read
Part 1 — Important
Product Information
USER’S MANUAL
Part 2
© 2004 Advanced American Telephones. All Rights Reserved.
AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.
AT&T Small Business System
Speakerphone with
Digital Answering System and
Caller ID Call Waiting 984
Page 2
© 2004 Advanced American Telephones.
All Rights Reserved.
AT&T and the Globe Design are
trademarks of AT&T Corp., licensed to
Advanced American Telephones.
Printed in Singapore. Issue 1AT&T 06/04
In case of difficulty, visit our Service Center at
www.telephones.att.com or call 1 800 222–3111.
Page 3
PRODUCT OVERVIEW.............1
BEFORE YOU BEGIN ..................2
Parts List ...............................................2
Tools Needed ......................................2
DSL Users ............................................4
Glossary ................................................5
Programmable Features List ............8
Audible Signals .................................12
INSTALLATION...........................13
Battery Installation ...........................13
Table/Desk Installation ....................15
Wall Installation ................................17
Convenience Ports .........................21
MENU OPERATION..................22
Menu Structure ................................23
Shortcut to Language Menu ..........24
Rapid Scroll ........................................24
FEATURE SETUP........................25
Set One Touch Preference ............25
Assign an Extension Number
to Your Phone ...............................26
Turn the Ringer On or Off
for Each Line .................................27
Select the Ringer Type ....................28
Set Delay Ring ...................................29
Turn Auto-Mute On or Off ...........30
Set Dial Mode ...................................31
Turn Hold Reminder
On or Off ......................................31
Set the Time and Date ...................32
Turn Line Usage On or Off
for Each Line .................................33
Assign the Prime Line
(Line Preference) .........................34
Set Automatic Mode ......................35
Set the Scroll Rate ...........................36
Turn Screen Backlight
On or Off ......................................37
Turn COVM Indicators
On or Off for Each Line ............38
Reset COVM Indicator ..................39
Program Home and Local
Area Codes ...................................40
Assign the Line Group
for this Phone ...............................41
Erase All Settings and Return the
Phone to Default Settings .........42
Set Answering System Status ........43
Set Your Phone for Single Phone
Operation ......................................44
Set Answer Delay .............................45
Set Auto-Attendant
Pickup Delay ..................................46
Set Auto-Attendant Day
and Night Times ...........................47
Turn Toll Saver On or Off .............49
Program the Remote Code ..........50
Set Message Length .........................51
Turn Audible Message Alert
On or Off ......................................52
Turn Monitor On or Off ...............53
Turn D-TAD Intercept
On or Off ......................................54
Set This Phone to be the
Centrex Console Phone ...........55
Set the Centrex Console
Delayed Ring Time .......................56
Set the Display Language ...............56
TELEPHONE
OPERATION ..................................57
Make or Answer a Call ...................57
Switch Between Handset,
Headset and Speakerphone ......59
Timer ...................................................59
Call Privacy ........................................60
Do Not Disturb ...............................60
Volume ................................................61
Redial ...................................................61
Redial Stack .......................................62
Auto Redial ........................................62
Hold .....................................................63
Switch Between Lines .....................63
Mute ....................................................64
Flash .....................................................64
Temporary Tone Dialing .................64
IV
CONTENTS
CONTENTS
CONTENTS
Page 4
Conference Calls .............................65
Transfer a Call ...................................66
Low Battery Indicator ....................67
Lights and What They Mean ........68
ONE TOUCH
OPERATION ..................................70
Store a Number in a
One Touch Location ...................71
Review a One Touch Entry ..........73
Dial a One Touch Number ............74
DIRECTORY OPERATION ....75
Menu Structure ................................75
Store a Name and Number
in the Directory ...........................76
Review Directory Entries ..............79
Edit a Directory Entry ....................80
Dial a Number from
the Directory ................................81
Remove a Name and Number
from the Directory .....................81
Remove All Entries from
the Directory ................................82
INTERCOM OPERATION......83
Basic Intercom Operations ..........84
Make an Intercom Call with
the Handset ...................................85
Make an Intercom Call with the
Speakerphone or Headset ........86
Answer an Intercom Call ..............87
End an Intercom or Page Call ......87
Page a Specific Extension
(Single-phone Page) .....................88
Answer a Single-phone Page .........88
Page All System Phones ..................89
Answer a System-wide Page .........89
Make an Intercom
Conference Call ...........................90
Room Monitor ..................................90
CALLER ID OPERATION.......91
Menu Structure ................................92
Caller ID Display ..............................92
Call Waiting ........................................93
Calls Received on Two or More
Lines Simultaneously ...................93
Display Screen Messages ................94
Message Waiting and
NEW CALL Light ........................95
Call History .......................................95
Remove Calls from
Call History .................................97
Dial a Number from
Call History ...................................98
Save a Name and Number from
Call History to the Directory ..99
Save a Number from Call History
to a One Touch Location ........100
ANSWERING SYSTEM
(D-TAD) OPERATION .....................101
Turn Answering System
On/Off ..........................................101
Enter D-TAD Mode ......................101
Menu Structure ..............................102
Record an Outgoing
Announcement ..........................103
Review an Outgoing
Announcement ..........................104
Remove an Outgoing
Announcement ..........................105
Monitor Incoming Calls ...............105
Intercept an
Incoming Message ....................105
Listen to Your Messages ...............106
Remove Messages ........................108
Record a Memo .............................108
Record a Phone Conversation ..109
Audible Message Alert .................109
ANSWERING SYSTEM
AUTO-ATTENDANT OPERATION 110
Auto-Attendant Sequence
for Callers ...................................111
Review an Auto-Attendant
Outgoing Announcement ........112
Record an Auto-Attendant
Outgoing Announcement ........113
V
CONTENTS
CONTENTS
Page 5
Remove an Auto-Attendant
Outgoing Announcement ........114
Using Multiple
Auto-Attendants ........................115
ANSWERING SYSTEM
REMOTE OPERATION....................116
Connect with the
Answering System .....................116
Remote Commands ......................117
ADDING A
FAX MACHINE ..........................118
Using a Fax Switch ........................118
GENERAL PRODUCT
CARE................................................119
TECHNICAL
SPECIFICATIONS ....................120
IN CASE OF DIFFICULTY ..121
EXPANDING THE PHONE
SYSTEM..........................................128
Line Groups ....................................128
Private Lines ....................................129
CENTREX OPERATION ......130
Setup Checklist ..............................130
Enable the Console Phone .........130
Console Operation .......................130
Set Ring Delay Duration ..............131
Answer a Delayed Ring ................131
Pick Up Another Station’s Line ..131
INDEX .............................................132
VI
CONTENTS
CONTENTS
Page 6
This AT&T Small Business System Speakerphone with Digital Answering
System and Caller ID Call Waiting 984 is expandable to a 16-extension
telephone system. The 984 is compatible with AT&T 945, 974, 944, 955 and
964 telephones. (See BEFORE YOU BEGIN starting on page 2 and
EXPANDING THE PHONE SYSTEM beginning on page 128 for details.)
The 984 is hearing-aid compatible and can be connected to up to four
incoming telephone lines. This phone features a speakerphone for hands-free
use and a headset jack compatible with most two-band 2.5mm headsets (sold
separately). The 984 allows paging, intercom and call transfers between
system phones and is capable of connecting three parties in a conference call.
This phone also features a 32-number memory for faster dialing and has a
directory which can store up to 200 additional numbers with names. This
phone has a Caller ID feature which supports Caller ID with Call Waiting
service. (Caller ID services are subscriber services available from many local
telephone companies for a fee.) There are two convenience ports available
for connecting the phone to another device such as a fax machine or
modem.
Your 984 also features a built-in digital answering system able to store
approximately 20 minutes of messages, memos, phone calls and
announcements for a total of up to 99 messages. You can access the
answering system from a remote, non-system touch tone phone or from
another system phone. This 984 telephone is equipped to function as an
Auto-Attendant in a multi-phone system. An Auto-Attendant phone can pick
up and redirect incoming calls to other extensions in your phone system.
You may designate more than one Auto-Attendant for your phone system.
(See ANSWERING SYSTEM
AUTO-ATTENDANT OPERATION beginning on page
110 for details.)
The 984 is compatible with Centrex service. Centrex is a special subscriber
service which may be available from your local telephone company for a fee.
If you subscribe to Centrex service, refer to the CENTREX OPERATION
section of this manual, beginning on page 130.
This User's Manual contains detailed instructions for installing, programming
and operating your AT&T Small Business System Speakerphone with Digital
Answering System and Caller ID Call Waiting 984. Please be sure to
read BEFORE YOU BEGIN starting on page 2 before installing this phone.
1
PRODUCT OVERVIEW
PRODUCT OVERVIEW
PRODUCT OVERVIEW
Page 7
Parts List
Your box should include:
Tools Needed
You will also need a small Phillips head screw driver to install your phone.
2
BEFORE YOU BEGIN
BEFORE YOU BEGIN
BEFORE YOU BEGIN
Coiled
handset cord
Power adapter
Two seven-foot twisted pair
line cords
Handset
This User’s
Manual
Quick
Start
Guide
Base unit with wedge attached
Eight-inch line cord
Wallet
Card
AT&T Small Business System
Digital Answering System and
Caller ID Call Waiting 984
AT&T and the Globe Design are trademarks of AT&TCorp.,licensed to Advanced American Telephones.
AT&T Small Business System
Speakerphone with Digital Answering
System and Caller ID Call Waiting 984
To connect with your 984 answering system:
1 Dial your telephone number from a touch tone phone
outside the phone system.
2 If Auto-Attendant answers,enter the extension number
you wish to reach after the announcement plays.
Speakerphone with
© 2004 Advanced American Telephones.All Rights Reserved.
USER’S MANUAL
Please also read
Part 1 — Important
Product Information
continued on page 2
Part 2
QUICK START GUIDE
AT&T Small Business System
Speakerphone with Digital Answering
System and Caller ID Call Waiting 984
This Quick Start Guide provides basic instructions.For additional
installation options and complete instructions which allow you
to use all features of this phone,refer to your AT&T AT&T Small
Business System Speakerphone with Digital Answering System and
Caller ID Call Waiting 984User's Manual,Part 2.
INSTALLATION
Installation of a DSL splitter and an AT&T Z800A filter may be
required to use the advanced features of this telephone if you
have DSL (Digital Subscriber Line) service. Please see “DSL Users”
starting on page 4 of your User’s Manual,Part 2 for details.
If you are installing multiple phones in your phone system,you
must install and program one set at a time. Each phone MUST
be assigned a unique extension number.
Battery Installation
Install a 9V alkaline battery (purchased separately) in order to use some features
of this telephone in the event of a power failure. If power fails and
a working battery is installed,all four lines of this phone will work only to
answer calls with the handset or headset,and to dial calls using the key pad and
the One Touch or Redial features.No other features will work until power is
restored.
1 Remove the wedge from the underside of the base unit.Press
on the tabs and pull the wedge away from the phone.
continued on page 2
1
Page 8
This 984 telephone is fully compatible with any AT&T Four-Line Intercom
Speakerphone 945 or 974 units you may have installed. You can use a total
of 16 945/974/984 units together as extensions in your phone system.
This 984 telephone is also compatible with any AT&T 964/955/944 phones
you have previously installed. This 984 telephone is NOT compatible with
any 843, 853, 854, 874, or 954 telephones you may have previously installed.
NOTE: If you have one or more 964, 955, or 944 phone(s) installed in
the same phone system with this 984 telephone, you can have only 12
extensions and 15 telephone lines in the phone system.
• You must have a modular telephone jack and an electrical outlet not
controlled by a wall switch near where you’re installing the phone.
The total length of telephone wiring used in this system MUST
NOT be more than 600 feet. In some cases a Z800A filter can
be used in a phone system with more than 600 feet of wire.
AT&T highly recommends that a Z800A filter be installed
by a professional. AT&T CANNOT guarantee that this
telephone will work with such a filter, and IS NOT
responsible for the cost of such installations or for
arranging the installation. A Z800A filter can be obtained
by calling 1 800 222-3111.
• Identify the number of phone lines you’ll use.
• Plan the layout of your phone system.
• All connected phones must have the same Line 1 phone number
for the Intercom and Page features to work.
Every individual phone in your telephone system MUST be assigned
a unique extension number for the Intercom feature to work. If you
try to assign the same extension number to a second phone, you
will hear a repeating short ring and the the screen display will
include EXT XX is already used Assign new EXT #.See
“Assign an Extension Number to Your Phone” on page 26 of this
manual for directions.
• Decide if you want a private line. A private line does not appear on
all connected phones.
• Choose your setting for each feature. You will need to program
the features after installation. See “Programmable Features List”
beginning on page 8 for a brief description of the features. See the
FEATURE SETUP section beginning on page 25 for programming
instructions.
3
BEFORE YOU BEGIN
BEFORE YOU BEGIN
Page 9
DSL Users
Installation of a DSL splitter and an AT&T Z800A filter is required
to use the advanced features of this telephone if you have DSL
(Digital Subscriber Line) service.
Set-Up for DSL Users
If you are a DSL (Digital Subscriber Line) customer, you may experience
interference with the advanced features of this telephone. Certain features
of this phone (e.g., intercom, hold, line privacy, etc.) work by sending a data
signal using Line 1. This data signal is sent at some of the same frequencies
as those used by your DSL service. Microfilters are used to block the high
frequency DSL signals from being transmitted through and interfering with
your telephones. These same microfilters that may have been installed for
your DSL service will also block the data signals between your system
phones. Therefore, some features of this phone may not work properly
when DSL filters are installed in your building. This problem can occur even
if the DSL line is not one of the lines used by the phone system. If you use
the microfilters that your DSL service provider may have supplied when you
activated DSL service with this phone, some of the phone features will not
work. Once the DSL splitter (described below) is installed, you should no
longer experience interference.
Installation, by your DSL service provider or other professional, of a DSL
splitter (not a “microfilter”) AND an AT&T Z800A Isolation filter as close
as possible to the “protection block” or “network interface” (where the
telephone line enters the house) may resolve DSL interference. (It may be
necessary to use a DSL splitter intended for outdoor use.) A DSL splitter
allows the data and voice signals to use the same telephone line without
interfering with each other. An AT&T Z800A filter isolates the splitter from
your phone system and reduces interference with the signals used by the
system phones to communicate with each other.
You can obtain an AT&T Z800A filter at no charge by calling
1 800 222-3111. You will also receive a diagram showing the proper
installation of the AT&T Z800A filter with a DSL splitter, DSL modem and
your system phones. AT&T cannot supply the DSL splitter.
Please contact your DSL service provider or professional contractor for
details about obtaining and installing a DSL splitter. Your DSL service provider
may require you to bear any installation costs. AT&T and the manufacturer of
this product have no affiliation with your DSL provider and the type or quality
of services they offer. Installation must be performed at your own expense
and AT&T cannot troubleshoot or provide installation support.
4
BEFORE YOU BEGIN
BEFORE YOU BEGIN
Page 10
NOTE: If your DSL service provider cannot supply a DSL splitter, it is
possible to purchase an outdoor DSL splitter (such as a Corning or Allen
Tel brand DSL splitter) over the Internet.
If you are a new DSL customer, your DSL service provider will likely ask you
if you have more than one telephone line in your home or business. If you
answer yes, your DSL service provider will probably advise you that you need
a splitter. Your DSL service provider may also ask if you are installing a phone
system. If you answer yes, your DSL service provider will most likely advise
you that you need a splitter. In most cases, your DSL service provider will
supply you with the proper splitter for your specific situation. The DSL
splitter, installed properly and in conjunction with a Z800A filter, should
help overcome any interference between the DSL signal and the signals
sent by your phone system.
AT&T shall not be responsible for the cost of installation, any damages, lost
business, direct or indirect expenses accrued or associated with installation,
or other compatibility issues which may arise as a result of using this product
while you subscribe to DSL service.
Glossary
Auto-Attendant: A 984 phone in your multi-phone system designated to
pick up a ringing line automatically after a selected number of rings. The
Auto-Attendant plays the selected outgoing announcement and redirects the
call if the caller enters an extension number. You can designate up to 16
Auto-Attendants in your phone system.
Caller ID: Caller Identification is a subscriber service available from most local
telephone companies for a fee. When you subscribe to Caller Identification, you
can see who’s calling before you answer the phone if you and the caller are
both in areas offering Caller ID service with compatible equipment.
Caller ID with Call Waiting: This is a single, combined subscriber service
which may be available from your local telephone company. If you subscribe
to this service, you can use your 984 telephone to see who’s calling even
while you are on another call (as long as your caller is in an area with Caller
ID service and both telephone companies use compatible equipment).
Centrex Service: A special subscriber service which may be available
from your local telephone company for a fee. This 984 telephone can be
used with Centrex Service.
COVM: Central Office Voice Mail is a subscriber voice message service
which may be available from your local telephone company. This service may
be called by another name in your area (e.g., Call Answering).
continued on page 6
5
BEFORE YOU BEGIN
BEFORE YOU BEGIN
Page 11
6
BEFORE YOU BEGIN
BEFORE YOU BEGIN
Glossary
continued from page 5
DND: When activated, the Do Not Disturb (DND) feature prevents audible
interruptions during a call.
D-TAD: Digital Telephone Answering Device is the sophisticated, tapeless
answering system built into the 984 telephone.
Home Area Code: This is the area code for your telephone number.
Most users simply dial the seven digits of a phone number to make a call
within their own area code and 11 digits outside of their area code. If this
applies to you, you should enter your own area code into the unit as the
Home Area Code. After programming, if you receive a call from within your
Home Area Code, the screen will display the seven digits of the phone
number.
You may, however, live in a region where for calls within your own area code,
you must dial 10 digits (that is, the area code and phone number). If this
applies to you, enter “000” for the Home Area Code and enter your area
code as a Local Area Code. After programming, if you receive a call from
within your area code, the screen displays the 10 digits of the phone number.
Be sure to follow the directions under “Program Home and Local Area
Codes” on page 40 during Feature Setup.
Line Group: A group of system phones sharing some lines within a
multi-phone system.
Local Area Code: Most users dial 11 digits to make calls outside their
Home Area Codes. If this applies to you, you do not need to program any
Local Area Codes.
However, if you dial only 10 digits to make calls to some areas outside your
Home Area Code (without dialing “1”), then program these Local Area Codes
into the phone. Up to five Local Area Codes can be programmed. See
“Program Home and Local Area Codes” on page 40 during Feature Setup
for instructions.
After programming, if you receive a call from one of these Local Area Codes,
the screen displays the 10 digits of the phone number.
Navigation buttons: These are the buttons used when programming
your 984 phone and for scrolling through feature options (E, +,
-, >, <).
NOTE: If you have one or more 964, 955, or 944 phone(s) installed in
the same phone system with this 984 telephone, you can have only 12
extensions in the phone system.
Page 12
Phone System: Two or more system phones combined to form an
interacting system of shared lines. You can have up to 16 system phones in
the system.
Prime Line: This is the line on your phone you designate to be selected
automatically when you lift the handset, press K, or press h.
System Phone: Any 944, 945, 955, 964, 974 or 984 phone in your phone
system (also called an extension).
NOTE: If you have one or more 964, 955, or 944 phone(s) installed in
the same phone system with this 984 telephone, you can have only 12
extensions in the phone system.
7
BEFORE YOU BEGIN
BEFORE YOU BEGIN
Page 13
Programmable Features List
Default settings indicated by *.
FEATURE: FUNCTION: OPTIONS:
ONE TOUCH Choose default mode Intercom* or Telephone
PREFERENCE for One Touch (EXT)
buttons.
EXTENSION NO Assign an extension 11*-26
number to this phone.
RINGER ON /OFF Turn the ringer on or On* or Off
off for each line.
RINGER TYPE Select a ring pattern Type 1*, 2, 3, 4
for this phone.
DELAY RING Select desired time Off*, 2, 4, 6, up to
to delay Central 30 seconds
Office ring.
AUTO-MUTE Turn Auto-Mute on On* or Off
or off (sounds at this
extension will be
heard automatically
when paged).
TONE/PULSE Set the dial mode for Tone* or Pulse
touch tone or dial
pulse (rotary) dialing.
HOLD REMINDER Turn on or off the On* or Off
audible reminder that
a call at this extension
is on hold.
TIME/DATE Set the time and date. 01:00 AM 01/01Sunday*
LINE USAGE Turn Line Usage on On* or Off
or off for each line.
NOTE: One ring is equal to about six seconds, two rings equals
twelve seconds, and so on.
8
BEFORE YOU BEGIN
BEFORE YOU BEGIN
Page 14
Programmable Features List
Default settings indicated by *.
FEATURE: FUNCTION: OPTIONS:
PRIME LINE Assign a line on this Line 1*, 2, 3, 4
phone to be selected
automatically when
you lift the handset,
press K,or
press h.
AUTOMATIC Choose default mode Speakerphone* or
MODE for calls connected Headset
with the handset in
the cradle.
SCROLL RATE Set the scrolling Very Slow, Slow,
speed for Rapid Medium* Fast, or
Scroll. Very Fast
LCD BACKLIGHT Turn the screen On* or Off
display backlight
on or off.
COVM ON/OFF Turn COVM (message/ On or Off*
voice mail) indicators
on or off for each line.
COVM RESET Clear COVM indicators N/A
when they are lit but
no new messages are
waiting.
AREA CODES Program one Home 1-3 digits, Empty*
and up to five Local
Area Codes for use
with Caller ID features.
LINE GROUP Assign your phone Line Group 4*-15 or
to a Line Group. PRV (private)
NOTE: One ring is equal to about six seconds, two rings equals
twelve seconds, and so on.
continued on page 10
9
BEFORE YOU BEGIN
BEFORE YOU BEGIN
Page 15
continued from page 9
Programmable Features List
Default settings indicated by *.
FEATURE: FUNCTION: OPTIONS:
RESET ALL Return all features N/A
to default settings.
ANSWER STATUS Turn the answering On*, Off,
system on or off, or or Auto-Attendant
set this phone to be
an Auto-Attendant. Set
Answer Status to On to
activate answering system
in a single phone system.
Set Answer Status to
Auto-Attendant to activate
answering system and
Auto-Attendant functions
for a multi-phone system.
SINGLE PHONE Specify whether this On or Off*
phone is single (On) or
part of a multi-phone
system (Off).
ANSWER DELAY Set the length of time 02–60 seconds.
this phone rings before 15 seconds*
the answering system
picks up the call.
AUTO ATT DELAY Specify how long an 6*–30 seconds
Auto-Attendant waits
before picking up
incoming calls.
DAY/NIGHT TIMES Specify times to be Day: 09:00 AM*
considered Day or Night: 06:00 PM*
Night for
Auto-Attendant features.
NOTE: One ring is equal to about six seconds, two rings equals
twelve seconds, and so on.
10
BEFORE YOU BEGIN
BEFORE YOU BEGIN
Page 16
Programmable Features List
Default settings indicated by *.
FEATURE: FUNCTION: OPTIONS:
TOLL SAVER Turn Toll Saver On or Off*
on or off.
REMOTE CODE Program the code Three digits, 111*
(password) needed
for remote access to
some features of your
phone.
MESS. LENGTH Set maximum length Unlimited*, 1 minute,
of recorded messages. or Greeting Only
MESS.ALERT Turn the Audible On or Off*
Message Alert on or off.
MONITOR Choose whether On* or Off
incoming messages can
be heard over the speaker
as they are recorded.
DTAD INTERCEPT Choose whether On or Off*
messages can be
intercepted by other
phones during recording.
CONSOLE Specify whether your On or Off*
phone is the Centrex
Console phone for
your phone system.
CSL DELAY RING Set the time to delay Off*, 2, 4, 6, up to
ring for Centrex 30 seconds
Console phone.
LANGUAGE Select the language English*, Espanol, or
for screen displays. Français
NOTE: One ring is equal to about six seconds, two rings equals
twelve seconds, and so on.
11
BEFORE YOU BEGIN
BEFORE YOU BEGIN
Page 17
Audible Signals
WHEN YOU HEAR: IT MEANS:
A RAPID DOUBLE-RING You have an incoming intercom call.
PATTERN, REPEATING
A LONG SINGLE RING, You have an incoming transferred call.
REPEATING
A SHORT SINGLE RING, The extension number you just
REPEATING programmed has already been assigned.
Choose another number
for this extension.
A SHORT SINGLE TONE, The extension you are paging is
REPEATING in DND mode.
A LONG SINGLE TONE, The extension you are calling is busy.
REPEATING
A VERY LONG SINGLE The extension you are calling is
TONE, REPEATING ringing or in DND mode.
12
BEFORE YOU BEGIN
BEFORE YOU BEGIN
Page 18
13
INSTALLATION
INSTALLATION
If you are installing multiple phones in your telephone system, you must
install and program one set at a time. If more than one extension is
assigned the same extension number, a repeating short ring (error
ring) sounds at the extension you are programming and the screen
display includes EXT XX is already used Assign new EXT #.
Assign a different extension number from 11 to 26 (see “Assign an
Extension Number to Your Phone” on page 26).
Battery Installation
Install a 9V alkaline battery (purchased separately) in order to use some
features of this telephone in the event of a power failure. If power fails and
a working battery is installed, all four lines of this phone will work only to
answer calls with the handset or headset, and to dial calls using the key pad
and the One Touch or Redial features. No other features will work until
power is restored.
1 Remove the wedge from the underside of the base unit.
Press on the tabs and pull the wedge away from the phone.
2 Remove the battery compartment screw with a small
Phillips head screwdriver.
continued on page 14
INSTALLATION
Page 19
14
INSTALLATION
INSTALLATION
Battery Installation
continued from page 13
3 Pull on the tab to remove the battery compartment cover.
4 Insert a 9V battery (purchased separately) following the
polarity markings in the battery compartment.
5 Replace the battery compartment cover and the screw.
6 If you are wall mounting the phone, turn to “Wall Installation”
beginning on page 17. (You will not need the wedge; store it in case
you use the phone on a table or desk in the future.)
— OR —
If you are using the phone on a table or desk, reattach the
wedge to the base unit by sliding the tabs into the holes as shown.
Snap the wedge onto the base. Then, turn to “Table/Desk Installation”
beginning on page 15.
Polarity
markings
Page 20
15
INSTALLATION
INSTALLATION
Table/Desk Installation
For best results, follow the directions in “Battery Installation” on page 13
before installing the phone.
1 Connect the telephone line cords to the telephone and wall
jacks as shown in the appropriate illustration below. Use
only the line cords that came with this phone.
• Four One-Line Jacks (To use this installation option, you’ll
need to purchase two two-line adapters. Adapters are available
at retail stores or by calling 1 800 222–3111.)
• Two Two-Line Jacks
continued on page 16
Two-line adapters
Telephone
line cords
Modular telephone
jacks Lines 3 and 4
Modular
telephone jacks
Lines 1 and 2
L1/L2 jack
L3/L4 jack
Modular
telephone jack
Lines 3 and 4
Modular telephone
jack Lines 1 and 2
Telephone
line cords
L1/L2 jackL3/L4 jack
Page 21
Table/Desk Installation
continued from page 15
2 Connect the handset cord.
Plug one end of the coiled handset cord into the jack on the left
side of the phone. Plug the other end into the handset and hang up.
3 Connect the power adapter to the telephone.
Use only the power adapter provided with this product.
To obtain a replacement, call 1 800 222–3111.
Plug one end of the power adapter into the jack labeled POWER
on the back of the phone. Plug the other end into a standard
electrical outlet not controlled by a wall switch.
4 Check for dial tone.
Lift the handset and listen for a dial tone. If you cannot hear a dial
tone, turn to IN CASE OF DIFFICULTY beginning on page 121.
5 Initialization.
If no battery is installed when you connect the power cord,
the phone runs a quick self-test and the screen displays
Initializing.. for about three seconds.
NOTE:The phone will run through this same initialization any time it is
reconnected to AC power if a working battery is not installed (for example,
after a power failure or when the unit has been unplugged).
16
INSTALLATION
INSTALLATION
Standard
Electrical
Outlet
Power adapter
POWER jack
Page 22
17
INSTALLATION
INSTALLATION
Wall Installation
For best results, follow the directions in “Battery Installation” on page 13
before installing the phone.
1 If the wedge is still attached to the underside of the base
unit, follow Step 1 in “Battery Installation” on page 11 to remove
the wedge.
2 Reverse the handset tab.
Hold down the switchhook, then pull out the handset tab and
rotate it 180 degrees. Push the handset tab down into the
grooves so it settles into position.
3 Connect the telephone line cords to the telephone as shown.
4 Connect the handset cord.
Plug one end of the coiled handset cord into the jack on the left side
of the phone. Plug the other end into the handset and hang up.
continued on page 18
Switchhook
Handset tab
L1/L2 jack
L3/L4 jack
Page 23
Wall Installation
continued from page 17
5 Connect the power adapter to the telephone.
Use only the power adapter provided with this product.
To obtain a replacement, call 1 800 222–3111.
Plug one end of the power adapter into the jack labeled POWER
on the back of the phone. Plug the power adapter into a standard
electrical outlet not controlled by a wall switch.
6 Check for dial tone.
Lift the handset and listen for a dial tone. If you cannot hear a dial
tone, turn to IN CASE OF DIFFICULTY beginning on page 121.
18
INSTALLATION
INSTALLATION
Standard
Electrical
Outlet
Power adapter
POWER jack
Page 24
7 Mount the phone on the wall.
• Four One-Line Jacks (To use this installation option, you’ll
need to purchase and install a blank wall plate.)
continued on page 20
19
INSTALLATION
INSTALLATION
Modular
telephone
jacks
Lines 3 and 4
Modular
telephone Jacks
Lines 1 and 2
Standard
electrical
outlet
Blank
wall
plate
Power
adapter
Two-line
adapters
Page 25
Wall Installation
continued from page 19
• Two Two-Line Jacks
8 Initialization.
If no battery is installed when you connect the power cord,
the phone runs a quick self-test and the screen displays
Initializing.. for about three seconds.
NOTE:The phone will run through this same initialization any time it
is reconnected to AC power if a working battery is not installed (for
example, after a power failure or when the unit has been unplugged).
20
INSTALLATION
INSTALLATION
Modular
telephone jack
Lines 3 and 4
Modular
telephone jack
Lines 1 and 2
Standard
electrical
outlet
Power
adapter
Page 26
Convenience Ports
If you want to connect another device (such as a modem or fax machine)
to the wall jack, you can use the jacks on the phone labeled AUX. These
convenience ports use Lines 3 and 4; a call picked up on Line 3 or 4 at
another extension may interrupt fax, modem, or message transmission.
• Four One-Line Jacks
21
INSTALLATION
INSTALLATION
Modular telephone
jacks Lines 3
and 4 with
two-line adapter
Modular telephone jacks
Lines 1 and 2 with
two-line adapter
Standard
electrical
outlet
Power adapter
L1/L2 jack
L3/L4 jack
AUX L4 jack
AUX L3 jack
Modular
telephone jack
Lines 3 and 4
Modular
telephone jack
Lines 1 and 2
Standard
electrical
outlet
Power adapter
L1/L2 jack
L3/L4 jack
AUX L4 jack
AUX L3 jack
• Two Two-Line Jacks
Page 27
22
MENU OPERATION
MENU OPERATION
All of the feature setup, memory programming and some
individual feature operations for the 984 use menus shown
in the screen display. Use the navigation buttons (<, >,
+, -, E) to begin, end and move through menu
operations (for example, feature setup).
• Press E to activate a menu operation. The
first menu item for this topic or data will appear
in line four of the screen. For example, the
screen displays:
NOTE: If you do not press a key to continue menu
operations within 30 seconds, the telephone
automatically exits the menu.
• When x is displayed, you can press the - or +
button repeatedly to move through the menu.
• Press E to choose the menu item currently
displayed. This may be a lower level menu, an
action, or a feature settings screen. For
example:
• When () is displayed, you can press the > or
< button to scroll through setting choices.
• Press E to store the setting, or press - to
store the setting and show the next option for
the feature currently displayed.
• To return to the main menu, press the - or +
button until the screen display includes MAIN
MENU or EXIT. Then, press E.
• To exit programming mode, press and hold
E.
NOTE: If the phone beeps twice, repeat the steps to
program the feature.
ONE TOUCH
()Intercom
PREFERENCEHHHHHx
FEATUREHSETUP
ONEHTOUCHHHHHHHx
MENU OPERATION
Menu
Menu item
Menu topic or data
Menu indicator
Current Setting
Feature
MMMMM
❖❖❖❖❖
❙❙❙❙❙
◗◗◗◗◗
NNNNN
Page 28
23
MENU OPERATION
MENU OPERATION
Menu Structure
Use the menu operation to set up the values for the 984
features. Access the menu by pressing E when the
phone is idle. The menu structure for the feature setup
menu is below.
ONE TOUCH
PREFERENCE
INTERCOM
TELEPHONE
PROGRAM
PAUSE
TONE
FLASH
CANCEL
VIEW
DONE
MAIN MENU
PHONE SETTINGS
EXTENSION NO
RINGER ON/OFF
RINGER TYPE
DELAY RING
AUTO-MUTE
TONE/PULSE
HOLD REMINDER
MAIN MENU
TIME/DATE
SPECIAL OPTIONS
LINE USAGE
PRIME LINE
AUTOMATIC MODE
SCROLL RATE
LCD BACKLIGHT
COVM ON/OFF
COVM RESET
AREA CODES
LINE GROUP
RESET ALL
MAIN MENU
DTAD/AA
ANSWER STATUS
SINGLE PHONE
ANSWER DELAY
AUTO ATT DELAY
DAY/NIGHT TIMES
TOLL SAVER
REMOTE CODE
MESS. LENGTH
MESS.ALERT
MONITOR
DTAD INTERCEPT
CENTREX
CONSOLE
CSL DELAY RING
MAIN MENU
LANGUAGE
NNNNN
Page 29
24
MENU OPERATION
MENU OPERATION
Shortcut to Language Menu
This phone comes programmed for English screen displays.
If you need to change the screen language to Spanish or
French, you can use these steps to reach the LANGUAGE
menu more quickly.
1 Press E to begin feature setup.
2 Press + twice. The screen display includes
LANGUAGE and the current setting.
3 Press < or > to scroll through the language
choices (English, Espanol, or Français).
When the language you want to use is displayed,
press - to save your choice. The screen display
includes EXIT.
4 Press E to return to the idle screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
Rapid Scroll
You can scroll through menu items or setting choices
more quickly using this feature. Press and hold the desired
scroll button (+, -, > or <). The screen will scroll
through your choices at the rate you program during
Feature Setup. See “Set the Scroll Rate” on page 36 for
programming instructions.
MMMMM
❖❖❖❖❖
❙❙❙❙❙
◗◗◗◗◗
NNNNN
MMMMM
❖❖❖❖❖
❙❙❙❙❙
◗◗◗◗◗
Page 30
25
FEATURE SETUP
FEATURE SETUP
Set One Touch Preference
Choose whether pressing an EXT button automatically
initiates an intercom or One Touch call. If you want to
place One Touch calls using only one button, set this
feature to TELEPHONE. If you want to place intercom
calls using only one button, set this feature to INTERCOM.
See ONE TOUCH OPERATION beginning on page 70 and
INTERCOM OPERATION beginning on page 83 for details
about One Touch and intercom calls.
1 Press E to begin feature setup.
2 Press E. The screen display includes
PREFERENCE and the current setting.
3 Press < or > to toggle between INTERCOM
and TELEPHONE.
4 When the correct setting is shown, press
- to save your choice. The screen display
includes PROGRAM.
5 Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
FEATURE SETUP
MMMMM
❖❖❖❖❖
❙❙❙❙❙
❘❘❘❘❘
Page 31
26
FEATURE SETUP
FEATURE SETUP
Assign an Extension Number
to Your Phone
Every individual phone in your telephone system MUST
be assigned a unique extension number for the intercom
feature to work.
1 Press E to begin feature setup.
2 Press - until the screen display includes
PHONE SETTINGS.
3 Press E. The screen display includes
EXTENSION NO and the current setting.
4 Press < or > to change the extension
number (11…26).
5 When the desired extension number is shown
press - to save your choice. The screen display
includes RINGER ON/OFF.
NOTE: If you duplicate an extension number already in
use, you will hear a repeating shor t ring and the screen
display will include EXT XX is already used
Assign new EXT #. Repeat Steps 1–5 at the ringing
phone to assign a different extension number (from
11 – 26).
6 Proceed to Step 5 on page 27 to set the next
feature (Ringer On or Off)
— OR —
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
MMMMM
❖❖❖❖❖
❙❙❙❙❙
❘❘❘❘❘
Page 32
27
FEATURE SETUP
FEATURE SETUP
Turn the Ringer On or Off
for Each Line
1 Press E to begin feature setup.
2 Press - until the screen display includes
PHONE SETTINGS.
3 Press E. The screen display includes
EXTENSION NO.
4 Press - until the screen display includes
RINGER ON/OFF.
5 Press E. The screen display includes L1
RINGER and the current setting.
6 Press < or > to toggle between On and Off
for the line shown.
7 When the desired setting for this line is shown,
press - to save your choice. The screen display
will include the current ringer setting for the
next line (L1...L4).
8 Repeat Steps 6 and 7 to turn the ringer on
or off for other lines at this phone.
9 When you are finished setting the ringer, press
- until the screen display includes DONE.
10 Press E. The screen display includes
RINGER ON/OFF.
11 Proceed to Step 4 on page 28 to set the next
feature (Ringer Type)
— OR —
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
MMMMM
❖❖❖❖❖
❙❙❙❙❙
NNNNN
Page 33
28
FEATURE SETUP
FEATURE SETUP
Select the Ringer Type
You can choose a ring pattern for incoming phone calls.
NOTE: Incoming intercom calls use Ringer Type 1
and cannot be changed.
1 Press E to begin feature setup.
2 Press - until the screen display includes
PHONE SETTINGS.
3 Press E. The screen display includes
EXTENSION NO.
4 Press - until the screen display includes
RINGER TYPE.
5 Press E. The screen display includes L1
RINGER TYPE and the current setting.
6 Press < or > to change the ringer type
(Type 1 …Type 4) for the line shown.
7 When the desired setting for this line is shown,
press - to save the your choice and
move to the next line with its ringer type.
8 Repeat Steps 6 and 7 to set ringer types
for other lines on this phone (L1...L4).
9 When you are finished setting the ringer
type, press - until the screen display includes
DONE.
10 Press E. The screen display includes
RINGER TYPE.
11 Proceed to Step 4 on page 29 to set the
next feature (Delay Ring)
— OR —
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
MMMMM
❖❖❖❖❖
❙❙❙❙❙
❘❘❘❘❘
Page 34
29
FEATURE SETUP
FEATURE SETUP
Set Delay Ring
Set the length of time before incoming calls will ring at
this extension.
NOTE: If you choose to set a delayed ring on a phone
with Voice Mail service, the phone may not ring at all
before Voice Mail picks up the call.
1 Press E to begin feature setup.
2 Press - until the screen display includes
PHONE SETTINGS.
3 Press E. The screen display includes
EXTENSION NO.
4 Press - until the screen display includes
DELAY RING and the current setting.
5 Press < or > to change the delay ring setting
(Off, 2 sec…30 sec).
6 When the correct delay setting is shown, press
- to save your choice. The screen display
includes Auto-Mute.
7 Proceed to Step 5 on page 30 to set the next
feature (Auto-Mute)
— OR —
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
MMMMM
❖❖❖❖❖
❙❙❙❙❙
NNNNN
Page 35
Turn Auto-Mute On or Off
Choose whether sounds at this extension will be heard
automatically in response to a page (Auto-Mute Off) or
only when M is pressed. Auto-Mute Off permits
hands-free conversation and room monitoring;
Auto-Mute On protects privacy.
1 Press E to begin feature setup.
2 Press - until the screen display includes
PHONE SETTINGS.
3 Press E. The screen display includes
EXTENSION NO.
4 Press - until the screen display includes
Auto-Mute and the current setting.
5 Press < or > to toggle between On and Off.
6 When the correct setting is shown, press -
to save your choice. The screen display includes
TONE/PULSE.
7 Proceed to Step 5 of “Set Dial Mode” on
page 31 to set the next feature (Tone/Pulse)
— OR —
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
30
FEATURE SETUP
FEATURE SETUP
MMMMM
❖❖❖❖❖
❙❙❙❙❙
❘❘❘❘❘
Page 36
Set Dial Mode
1 Press E to begin feature setup.
2 Press - until the screen display includes
PHONE SETTINGS.
3 Press E. The screen display includes
EXTENSION NO.
4 Press - until the screen display includes
TONE/PULSE and the current setting.
5 Press < or > to toggle between Tone
and Pulse.
6 When the correct setting is shown, press
- to save your choice. The screen display
includes HOLD REMINDER.
7 Proceed to Step 5 below to set the next
feature (Hold Reminder)
— OR —
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
Turn Hold Reminder On or Off
1 Press E to begin feature setup.
2 Press - until the screen display includes
PHONE SETTINGS.
3 Press E. The screen display includes
EXTENSION NO.
4 Press - until the screen display includes
HOLD REMINDER and the current setting.
5 Press < or > to toggle between On and Off.
6 When the correct setting is shown, press -
to save your choice. The screen display
includes MAIN MENU.
7 Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
31
FEATURE SETUP
FEATURE SETUP
MMMMM
❖❖❖❖❖
❙❙❙❙❙
❘❘❘❘❘
MMMMM
❖❖❖❖❖
❙❙❙❙❙
❘❘❘❘❘
Page 37
32
FEATURE SETUP
FEATURE SETUP
Set the Time and Date
1 Press E to begin feature setup.
2 Press - until the screen display includes
TIME/DATE.
3 Press E. The screen display includes
HOUR and the current hour setting.
4 Press < or > until the correct hour is shown.
5 Press - to save the hour setting. The screen
display includes MINUTE and the current minute
setting.
6 Press < or > until the correct minute is shown.
7 Press - to save the minute setting. The screen
display includes AM/PM and the current setting.
8 Press < or > to toggle between AM and PM.
9 Press - to save the AM/PM setting. The screen
display includes MONTH and the number of the
current month setting.
10 Press < or > until the number of the correct
month is shown.
11 Press - to save the correct month setting. The
screen display includes DATE and the current
day of the month setting.
12 Press < or > until the correct day of the
month is shown.
13 Press - to save the day of the month. The
screen display includes DAY OF WEEK and
the current setting.
14 Press < or > until the correct day of the
week is shown.
15 Press - to save the Time/Date setting. The
screen display includes MAIN MENU.
16 Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
MMMMM
❖❖❖❖❖
❙❙❙❙❙
❘❘❘❘❘
Page 38
33
FEATURE SETUP
FEATURE SETUP
Turn Line Usage On or Off for
Each Line
If you are not using all four phone lines at this extension,
you need to turn off Line Usage for the unused lines.
If you expand to a second, third or fourth line, turn Line
Usage back on. Line 1 must be turned on for the
intercom to work.
NOTE:You may use any combination of lines. Lines
used do not need to be in order. For example, Line
Usage can be turned on for Lines 1 and 3 and turned
off for Lines 2 and 4.
You may also restrict the use of certain lines on this phone
to intercom and paging only, by turning off Line Usage for
each line you want restricted. When Line Usage is turned
off, that line cannot be used to answer incoming calls or to
make outgoing or transfer calls.
1 Press E to begin feature setup.
2 Press - until the screen display includes
SPECIAL OPTIONS.
3 Press E. The screen display includes
LINE USAGE.
4 Press E. The screen display includes L1
USAGE and the current setting for this line.
5 Press < or > to toggle between On and Off
for the line shown.
6 Press - to save the current setting for this line
and move to the next line with its current Line
Usage setting.
7 Repeat Steps 5 and 6 to set Line Usage for
other lines at this extension.
8 When you are finished setting Line Usage,
press - until the screen display includes DONE.
9 Press E. The screen display includes LINE
USAGE.
10 Proceed to Step 4 on page 34 to set up the
next feature (Prime Line)
— OR —
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
MMMMM
❖❖❖❖❖
❙❙❙❙❙
❘❘❘❘❘
Page 39
Assign the Prime Line
(Line Preference)
1 Press E to begin feature setup.
2 Press - until the screen display includes
SPECIAL OPTIONS.
3 Press E. The screen display includes
LINE USAGE.
4 Press - until the screen display includes
PRIME LINE and the current setting.
5 Press < or > to scroll through the line
choices (Line 1...Line 4).
6 When the line you wish to set as prime is
displayed, press - to save your choice.
The screen display includes AUTOMATIC MODE.
7 Proceed to Step 5 on page 35 to set the
next feature (Automatic Mode)
— OR —
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
34
FEATURE SETUP
FEATURE SETUP
MMMMM
❖❖❖❖❖
❙❙❙❙❙
❘❘❘❘❘
Page 40
35
FEATURE SETUP
FEATURE SETUP
Set Automatic Mode
Choose the mode (headset or speakerphone) to be used
automatically when you press a LINE button with the
handset in the cradle.
1 Press E to begin feature setup.
2 Press - until the screen display includes
SPECIAL OPTIONS.
3 Press E. The screen display includes
LINE USAGE.
4 Press - until the screen display includes
AUTOMATIC MODE and the current setting.
5 Press < or > to toggle between
SpeakerPhone and Headset.
6 When the desired mode is displayed, press
- to save your choice. The screen display
includes SCROLL RATE.
7 Proceed to Step 5 on page 36 to set the
next feature (Scroll Rate)
— OR —
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
MMMMM
❖❖❖❖❖
❙❙❙❙❙
❘❘❘❘❘
Page 41
Set the Scroll Rate
You can choose the speed for the Rapid Scroll feature.
(See “Rapid Scroll” on page 24 for details.)
1 Press E to begin feature setup.
2 Press - until the screen display includes
SPECIAL OPTIONS.
3 Press E. The screen display includes
LINE USAGE.
4 Press - until the screen display includes
SCROLL RATE and the current setting.
5 Press < or > to change the setting (Very
Slow, Slow, Medium, Fast, or Very Fast).
6 When the correct scroll rate is shown, press
- to save your choice. The screen display
includes LCD BACKLIGHT.
7 Proceed to Step 5 on page 37 to set the
next feature (LCD Backlight)
— OR —
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
36
FEATURE SETUP
FEATURE SETUP
MMMMM
❖❖❖❖❖
❙❙❙❙❙
❘❘❘❘❘
Page 42
Turn Screen Backlight On or Off
1 Press E to begin feature setup.
2 Press - until the screen display includes
SPECIAL OPTIONS.
3 Press E. The screen display includes
LINE USAGE.
4 Press - until the screen display includes LCD
BACKLIGHT and the current setting.
5 Press < or > to toggle between On and Off.
6 When the correct setting is shown, press -
to save your choice. The screen display includes
COVM ON/OFF.
7 Proceed to Step 5 on page 38 to set the next
feature (COVM ON/OFF)
— OR —
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
37
FEATURE SETUP
FEATURE SETUP
MMMMM
❖❖❖❖❖
❙❙❙❙❙
❘❘❘❘❘
Page 43
Turn COVM Indicators On or Off
for Each Line
If you subscribe to Voice Mail service with your local
telephone service provider, turn the COVM indicator on
to have the screen display the appropriate line numbers
when there are messages waiting. If you do not subscribe
to Voice Mail service, turn the COVM indicators off for
each line.
1 Press E to begin feature setup.
2 Press - until the screen display includes
SPECIAL OPTIONS.
3 Press E. The screen display includes
LINE USAGE.
4 Press - until the screen display includes
COVM ON/OFF.
5 Press E. The screen display includes
L1 COVM ON/OFF and the current setting.
6 Press < or > to toggle between On and Off
for the line shown.
7 When the correct setting is shown, press -
to save your choice. The screen display includes
COVM ON/OFF for the next line and the current
setting.
8 Repeat Steps 6 and 7 to turn the COVM
indicator on or off for other lines at this
extension.
9 When you are finished setting the COVM
indicators, press - until the screen display
includes DONE.
10 Press E. The screen display includes
COVM ON/OFF.
11 Press - until the screen display includes
COVM RESET, then proceed to Step 5 on
page 39 to clear the COVM indicators
— OR —
Press and hold E to return to the idle screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
38
FEATURE SETUP
FEATURE SETUP
MMMMM
❖❖❖❖❖
❙❙❙❙❙
❘❘❘❘❘
Page 44
Reset COVM Indicator
If a COVM indicator remains on when there are no
messages on that line, you may have received a false signal
from your local telephone service provider. You can clear
the indicator manually.
1 Press E to begin feature setup.
2 Press - until the screen display includes
SPECIAL OPTIONS.
3 Press E. The screen display includes
LINE USAGE.
4 Press - until the screen display includes
COVM RESET.
5 Press E. The screen display includes
L1 COVM RESET.
6 Press + or - to scroll through the COVM
Reset menu (L1 COVM RESET...L4 COVM
RESET, or ALL COVM RESET).
7 When the line you want to reset is displayed,
press E to remove the message waiting
indicator. You can clear all the lines at once by
choosing ALL COVM RESET. The screen display
includes Reset!.
8 Press - until the screen display includes DONE.
9 Press E. The screen display includes
COVM RESET.
10 Press - until the screen display includes
AREA CODES, then proceed to Step 5 on
page 40 to program the Home or Local Area
Codes.
— OR —
Press and hold E to return to the idle screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
39
FEATURE SETUP
FEATURE SETUP
MMMMM
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Page 45
Program Home and Local
Area Codes
You can program this phone to recognize one Home and
up to five Local Area Codes. See “Home Area Code” and
“Local Area Codes” on page 6 for definitions.
1 Press E to begin feature setup.
2 Press - until the screen display includes
SPECIAL OPTIONS.
3 Press E. The screen display includes
LINE USAGE.
4 Press - until the screen display includes
AREA CODES.
5 Press E. The screen display includes
HOME AC and the current setting.
6 Use the dial pad keys to enter your Home Area
Code, then press -. The screen display includes
LOCAL AC1 and the current setting.
If you need to enter any Local Area Codes, use
the dial pad keys and then press - to scroll to
the next screen (LOCAL AC2, LOCAL AC3,
LOCAL AC4, and LOCAL AC5).
NOTE: If you must dial the area code to place
calls within your own area code, enter “000” for the
Home Area Code and enter your area code as a
Local Area Code.
7 When you are finished entering all of the area
codes you need to program, press - until the
screen display includes DONE.
8 Press E. The screen display includes
AREA CODES.
9 Press - until the screen display includes
LINE GROUP, then proceed to Step 5 on
page 41 to assign the line group
— OR —
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
40
FEATURE SETUP
FEATURE SETUP
MMMMM
❘❘❘❘❘
Page 46
Assign the Line Group
for this Phone
1 Press E to begin feature setup.
2 Press - until the screen display includes
SPECIAL OPTIONS.
3 Press E. The screen display includes
LINE USAGE.
4 Press - until the screen display includes
LINE GROUP and the current setting.
5 Press > or < to scroll through the Line
Group choices (Line 04...Line15, or PRV).
6 When the Line Group you want is shown,
press - to save your choice. The screen
display includes RESET ALL.
7 Proceed to Step 5 on page 42 to reset all
feature settings to default values
— OR —
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
41
FEATURE SETUP
FEATURE SETUP
MMMMM
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Page 47
Erase All Settings and Return the
Phone to Default Settings
If you reset all features to the default settings,
all previous feature programming and One Touch
entries will be erased. You will need to program
your preferences for every feature again and
re-enter numbers in One Touch locations.
You cannot undo the RESET ALL command.
1 Press E to begin feature setup.
2 Press - until the screen display includes
SPECIAL OPTIONS.
3 Press E. The screen display includes
LINE USAGE.
4 Press - until the screen display includes
RESET ALL.
5 Press E. The screen display includes
ENTER:Reset all?.
6 Press E to confirm the command. The
screen displays Reset!. A tone sounds and
the screen returns to showing RESET ALL.
7 Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
42
FEATURE SETUP
FEATURE SETUP
MMMMM
❘❘❘❘❘
Page 48
Set Answering System Status
Turn the answering function on or off, or set this phone
to be an Auto-Attendant for your multi-phone system.
Set Answer Status to On to activate the answering
system in a single phone system. Set Answer Status to
Auto-Attendant to activate the answering system and
Auto-Attendant functions for a multi-phone system.
NOTE: The Auto-Attendant feature only works with a
multi-phone system. If this phone is the only telephone
in your system, do NOT select Auto-Attendant for
the Answer Status.
1 Press E to begin feature setup.
2 Press - until the screen display includes
DTAD/AA.
3 Press E. The screen display includes
ANSWER STATUS and the current setting.
4 Press < or > to scroll through the choices
(On, Off, or Auto-Attendant). When the
correct setting is shown, press - to save
your choice. The screen display includes
SINGLE PHONE.
5 Proceed to Step 5 on page 44 to set the
next feature (Single Phone)
—OR—
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
43
FEATURE SETUP
FEATURE SETUP
MMMMM
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Page 49
Set Your Phone for Single Phone
Operation
If this phone is the only telephone in your phone
system (single phone), you MUST turn this
feature on for the answering system to work. If you are
using this phone as part of a multi-phone system, leave
Single Phone off (default setting).
1 Press E to begin feature setup.
2 Press - until the screen display includes
DTAD/AA.
3 Press E. The screen display includes
ANSWERxSTATUS.
4 Press - until the screen display includes
SINGLExPHONE and the current setting.
5 Press < or > to toggle between Off and On.
When the correct setting is shown, press - to
save your choice. The screen display includes
ANSWERxDELAY.
6 Proceed to Step 5 on page 45 to set the next
feature (Answer Delay)
—OR—
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
44
FEATURE SETUP
FEATURE SETUP
MMMMM
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Page 50
Set Answer Delay
Choose how long this phone rings before the answering
system picks up a call. One ring is about six seconds.
1 Press E to begin feature setup.
2 Press - until the screen display includes
DTAD/AA.
3 Press E. The screen display includes
ANSWERxSTATUS.
4 Press - until the screen display includes
ANSWERxDELAY and the current setting.
5 Press < or > to scroll through the choices
(02 sec...60 sec). When the correct setting
is shown, press - to save your choice. The
screen display includes AUTO ATT DELAY.
6 Proceed to Step 5 on page 46 to set the
next feature (Auto-Attendant Delay)
—OR—
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
45
FEATURE SETUP
FEATURE SETUP
MMMMM
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Page 51
Set Auto-Attendant Pickup Delay
If this phone is a designated Auto-Attendant, you can
choose how long the Auto-Attendant waits before picking
up incoming calls. One ring is about six seconds.
1 Press E to begin feature setup.
2 Press - until the screen display includes
DTAD/AA.
3 Press E. The screen display includes
ANSWERxSTATUS.
4 Press - until the screen display includes
AUTOxATTxDELAY.
5 Press < or > to scroll through the choices
(06 sec...30 sec). When the correct setting
is shown, press - to save your choice. The
screen display includes DAY/NIGHTxTIMES.
6 Proceed to Step 5 on page 47 to set the next
feature (Day and Night Times)
—OR—
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
46
FEATURE SETUP
FEATURE SETUP
MMMMM
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Page 52
Set Auto-Attendant Day and
Night Times
The Auto-Attendant feature only works with a
multi-phone system. If you have more than one
phone in your system, you MUST program the
hours for Day and Night Time so the answering
system plays the correct outgoing announcement.
Please see ANSWERING SYSTEM
AUTO-ATTENDANT
OPERATION beginning on page 110 for a detailed
description of this feature.
1 Press E to begin feature setup.
2 Press - until the screen display includes
DTAD/AA.
3 Press E. The screen display includes
ANSWERXSTATUS.
4 Press - until the screen display includes
DAY/NIGHT TIMES.
5 Press E. The screen display includes
DAYxTIME and the current setting.
6 Press E to start to change the Day Time
setting. The screen display includes HOUR and
the current setting.
—OR—
Press - and skip to Step 11 on page 48 to
leave the Day Time setting as is and begin to
change the Night Time setting.
7 Press < or > until the correct Day Time hour
is shown. Then, press - to save the Day Time
hour setting. The screen display includes
MINUTE and the current setting.
8 Press < or > until the correct Day Time
minute is shown. Then, press - to save the
Day Time minute setting. The screen display
includes AM/PM the current setting.
continued on page 48
47
FEATURE SETUP
FEATURE SETUP
MMMMM
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Page 53
Set Auto-Attendant Day and Night Times
continued from page 47
9 Press < or > to toggle between AM and PM.
When the correct setting is shown, press - to
save the Day Time setting. The screen display
includes DAYxTIME and DONE.
10 Press E. The screen display includes
NIGHT TIME and the current setting.
11 Press E to change the Night Time setting.
The screen display includes HOUR and the
current setting.
12 Press < or > until the correct Night Time
hour is shown. Then, press - to save the Night
Time hour setting. The screen display includes
MINUTE and the current setting.
13 Press < or > until the correct Night Time
minute is shown. Then, press - to save the
Night Time minute setting. The screen display
includes AM/PM and the current setting.
14 Press < or > to toggle between PM and AM.
When the correct setting is shown, press to save the Night Time setting. The screen
display includes NIGHT TIME and DONE.
15 Press - until the screen display includes TOLL
SAVER, then proceed to Step 5 on page 49 to
set the toll saver
—OR—
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
48
FEATURE SETUP
FEATURE SETUP
MMMMM
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Page 54
Turn Toll Saver On or Off
When Toll Saver is turned on, the answering system picks
up incoming calls within eight seconds if there is at least
one new message. When there are no new messages, the
answering system picks up the incoming call in the time
you set as the Answer Delay (see “Set Answer Delay” on
page 45 for details).
1 Press E to begin feature setup.
2 Press - until the screen display incudes
DTAD/AA.
3 Press E. The screen display includes
ANSWER STATUS.
4 Press - until the screen displays includes TOLL
SAVER and the current setting.
5 Press < or > to toggle between Off and On.
6 When the desired setting is shown, press - to
save your choice. The screen display includes
REMOTE CODE.
7 Proceed to Step 5 on page 50 to set the next
feature (Remote Code)
—OR—
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
49
FEATURE SETUP
FEATURE SETUP
MMMMM
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Page 55
Program the Remote Code
You can change the Remote Code (password) used to
access your phone remotely.
1 Press E to begin feature setup.
2 Press - until the screen display includes
DTAD/AA.
3 Press E. The screen display includes
ANSWERxSTATUS.
4 Press - until the screen display includes
REMOTE CODE.
5 Press E. The screen display includes
REMOTE CODE and the current code.
6 Use the dial pad to enter a three-digit Remote
Code, then press - to save the new code. The
screen display includes MESS. LENGTH.
7 Proceed to Step 5 on page 51 to set the next
feature (Message Length)
—OR—
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
50
FEATURE SETUP
FEATURE SETUP
MMMMM
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Page 56
Set Message Length
You can select the maximum length for the messages
callers can record when the answering function is on. If
you choose Unlimited, the caller can record a message
of any length, up to the amount of time remaining for all
messages, memos and announcements. If you choose
Greeting Only, the caller will hear the selected
outgoing announcement but will not be able to record a
message. If you choose 1 minute, the caller can record
a message up to one minute long.
1 Press E to begin feature setup.
2 Press - until the screen display includes
DTAD/AA.
3 Press E. The screen display includes
ANSWERxSTATUS.
4 Press - until the screen display includes
MESS.xLENGTH and the current setting.
5 Press < or > to scroll through the choices
(Unlimited, 1 minute, or Greeting Only).
When the desired message length is displayed,
press - to save your choice. The screen
display includes MESS. ALERT.
6 Proceed to Step 5 on page 52 to set the
next feature (Audible Message Alert)
—OR—
Press and hold E to return to the
idle screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
51
FEATURE SETUP
FEATURE SETUPFEATURE SETUP
MMMMM
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Page 57
Turn Audible Message Alert
On or Off
1 Press E to begin feature setup.
2 Press - until the screen display includes
DTAD/AA.
3 Press E. The screen display includes
ANSWERxSTATUS.
4 Press - until the screen display includes
MESS. ALERT and the current setting.
5 Press < or > to toggle between Off and On.
When the correct setting is shown, press - to
save your choice. The screen display includes
MONITOR.
6 Proceed to Step 5 on page 53 to set the next
feature (Monitor)
—OR—
Press and hold E to return to the idles
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
52
FEATURE SETUP
FEATURE SETUP
MMMMM
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Page 58
Turn Monitor On or Off
If you wish to hear incoming messages as they are
recorded, turn the Monitor feature on.
1 Press E to begin feature setup.
2 Press - until the screen display includes
DTAD/AA.
3 Press E. The screen display includes
ANSWERxSTATUS.
4 Press - until the screen display includes
MONITOR and the current setting.
5 Press < or > to toggle between On and Off.
When the correct setting is shown, press to save your choice. The screen display includes
DTADxINTERCEPT .
6 Proceed to Step 5 on page 54 to set the next
feature (D-TAD Intercept)
—OR—
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
53
FEATURE SETUP
FEATURE SETUPFEATURE SETUP
MMMMM
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Page 59
54
FEATURE SETUP
FEATURE SETUP
Turn D-TAD Intercept On or Off
If you want other phones connected to Line 1 on this
extension to be able to pick up a call while the caller is
recording a message, turn D-TAD Intercept on. For
instructions to use this feature, see “Intercept an
Incoming Message” on page 105.
1 Press E to begin feature setup.
2 Press - until the screen display includes
DTAD/AA.
3 Press E. The screen display includes
ANSWERxSTATUS.
4 Press - until the screen display includes
DTADxINTERCEPT and the current setting.
5 Press < or > to toggle between Off and On.
When the correct setting is shown, press - to
save your choice. The screen display includes
MAINxMENU .
6 Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
MMMMM
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Page 60
You will need to program the next two features if
this phone is the designated Console Phone for
your Centrex system.
Set This Phone to be the Centrex
Console Phone
NOTE: This feature is for use with Centrex
systems only.
1 Press E to begin feature setup.
2 Press - until the screen display includes
CENTREX.
3 Press E. The screen display includes
CONSOLE and the current setting.
4 Press < or > to toggle between On and Off.
5 Press - to save your choice. The screen display
includes CSL DELAY RING.
6 Proceed to Step 5 of “Set the Centrex Console
Delayed Ring Time” on page 56 to change the
next feature (Console Delay Ring)
— OR —
Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
55
FEATURE SETUP
FEATURE SETUPFEATURE SETUP
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Page 61
Set the Centrex Console
Delayed Ring Time
NOTE: This feature is for use with Centrex
systems only.
Set the length of time the phone will route your calls
to the Centrex Console phone. One ring is about
six seconds.
1 Press E to begin feature setup.
2 Press - until the screen display includes
CENTREX.
3 Press E. The screen display includes
CONSOLE.
4 Press - until the screen display includes CSL
DELAY RING and the current setting.
5 Press < or > to scroll through the choices
(Off, 02 sec...30 sec).
6 Press - to save your choice. The screen
display includes MAIN MENU.
7 Press and hold E to return to the idle
screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
Set the Display Language
1 Press E to begin feature setup.
2 Press - until the screen display includes
LANGUAGE and the current setting.
3 Press < or > to scroll through the language
choices (English, Espanol, or Français).
When the language you want to use is displayed,
press - to save your choice. The screen display
includes EXIT.
4 Press E to return to the idle screen.
NOTE:You can exit feature setup and return to the
idle screen any time. Simply press and hold E.
56
FEATURE SETUP
FEATURE SETUP
MMMMM
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Page 62
NOTE: When you make a call, the phone selects the
Prime Line you programmed (See “Assign the Prime
Line” on page 34). When you answer a call, the phone
automatically selects the ringing line.
Make or Answer a Call
NOTE: This phone will automatically make and
answer calls in the mode (speakerphone or headset)
you programmed (see “Set Automatic Mode” on
page 35). Follow the directions below to choose a
mode manually. If the phone is in use on one line,
any other calls made or answered will use the same
mode already in use.
NOTE: If you dial a phone number longer than 15
digits, the screen will display only the last 13 digits.
Handset
To make a call, lift the handset and dial the call.
To answer a call, lift the handset. Replace the handset
to end the call.
To override automatic line selection, press the LINE
button for the line you wish to select, then lift the handset.
continued on page 58
57
TELEPHONE OPERATION
TELEPHONE OPERATION
TELEPHONE OPERATION
MMMMMMMMMMMMMMMMMMMM
Page 63
Make or Answer a Call
continued from page 57
Speakerphone
To make a call, press and release the desired LINE
button or K. The SPEAKER light goes on. Wait
for a dial tone, then dial the call. Press K to end
the call.
To answer a call, press K or press the LINE
button of the incoming call. Press K again to
end the call.
NOTE: If headset is programmed as the default mode
(see “Set Automatic Mode” on page 35), you must
press K to activate the speakerphone.
Headset
You can use this phone hands-free when you install any
industry standard two-band 2.5mm headset (purchased
separately). For best results use an AT&T two-band
2.5mm headset.
Make sure the headset is plugged into the headset jack.
You will hear a double-beep if you press h when
the headset is not plugged in.
NOTE: If headset is programmed as the default mode,
(see “Set Automatic Mode” on page 35) but the
headset is not plugged in, the phone will switch to
speakerphone.
To make a call, press and release h or press
the desired LINE button and then press h. The
HEADSET light goes on. Wait for a dial tone, then dial
the call. Press h to end the call.
To answer a call, press h. Press h
again to end the call.
NOTE: If speakerphone is programmed as the default
mode (See “Set Automatic Mode” on page 35), you
must press h to activate the headset.
58
TELEPHONE OPERATION
TELEPHONE OPERATION
MMMMMMMMMMMMMMMMMMMM
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MMMMMMMMMMMMMMMMMMMM
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Page 64
Switch Between Handset, Headset
and Speakerphone
To switch from handset to headset or
speakerphone, press h or K, then replace
the handset. (In order to use the headset, it must be
plugged in.)
To switch from speakerphone to handset, lift
the handset. (Do not press K or the call will be
disconnected.)
To switch from headset to handset when the handset
is in the cradle, lift the handset.
To switch from headset to handset when the handset
is off-hook, press h again.
To switch from headset to speakerphone, press
K.
To switch from speakerphone to headset, insert
the headset plug into the jack, and press h.
To override automatic line selection, press and
release a LINE button. This activates the speakerphone or
headset, whichever is programmed as the default mode.
Timer
When you make or answer a call, the timer automatically
starts. The screen displays the elapsed time in minutes and
seconds for the first hour (up to 59:59) and then begins
again. The timer stops automatically when you hang up
and the recorded time is displayed for about 10 seconds.
The timer also stops when you place a call on hold and
resets to 00:00 when you release hold.
59
TELEPHONE OPERATION
TELEPHONE OPERATION
MMMMMMMMMMMMMMMMMMMM
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Page 65
60
TELEPHONE OPERATION
TELEPHONE OPERATION
Call Privacy
To ensure call privacy, this phone allows only one set
at a time to use a line.
Cancel Call Privacy
During the call, press the LINE button for the call.
You’ll hear a short beep. Others can now join the call.
Restore Call Privacy
Press the LINE button again during the call. You’ll hear
a double-beep. The other phones will be dropped from
the call.
NOTE: Call privacy is automatically restored when
you end the call.
NOTE: When a non-system phone answers a call,
any other system phone can pick up the call by pressing
the LINE button. Once a system phone picks up the
call, Call Privacy is activated and no other system
phones can listen to the call unless Call Privacy is
canceled, but non-system phones which share that
line can still join the call.
Do Not Disturb
When you activate Do Not Disturb (DND), you will not
hear paging tones, voice paging, or incoming call rings.
Instead, the LINE light flashes and the INTERCOM light
goes on to signal an incoming call or page. If you receive
an intercom call, the INTERCOM light flashes, and the
number of the intercom extension calling you appears on
the display.
1 Press N to prevent interruptions. The DND
light goes on and the screen display includes DND.
2 Press N again to resume normal call alerts.
The DND light goes off and the screen no longer
shows DND.
When this feature is activated, callers from within your
phone system will hear long beeps.
MMMMMMMMMMMMMMMMMMMM
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Page 66
61
TELEPHONE OPERATION
TELEPHONE OPERATION
Volume
Handset/Speakerphone/Headset Volume
Control
When you are on a call, press VOLUME + to increase
call volume. Press VOLUME - to decrease volume.
You will hear a beep when you reach the minimum or
maximum level.
Ringer Volume
When the phone is ringing, press VOLUME + or
VOLUME - to adjust the ringer volume. This phone
has four ringer volume levels. As you adjust the ringer,
you will hear the ring change.
Turning Ringer Off
You may turn the ringer for each line on or off. For
detailed instructions see “Turn the Ringer On/Off for
Each Line” on page 27.
Redial
The last number dialed from this extension (up to 32 digits)
is stored in redial memory until you dial another number.
Handset
To dial the same number again, lift the handset, listen for
the dial tone, then press R.
Speakerphone or Headset
To dial the same number again, press a LINE button, then
press R. The phone automatically dials the last
number.
NOTE: You must go off hook (lift handset or press a
LINE button for speakerphone or headset) before you
press R. If you press R without
going off hook, the screen displays the redial memory
stack. (See “Redial Stack” on page 62.)
NOTE: You will experience a delay before the call
is dialed when using the Redial feature. This is normal.
PPPPP
NNNNN
NNNNN
Page 67
Redial Stack
The last six numbers dialed from this extension are
automatically stored in the redial memory stack. You can
review the numbers in the redial memory and dial one if
you wish.
1 When the phone is not on a call, press
R.
2 Press + or - to scroll through the last six
numbers dialed at this extension.
3 When the number you want to call is displayed,
press E or a LINE button. The call is dialed
automatically using the mode (headset or
speakerphone) you programmed as the
Automatic Mode. (See “Set Automatic Mode”
on page 35.)
NOTE: If you do not place a call within 30 seconds,
the screen returns to idle.
Auto Redial
This phone can automatically redial a number every 60
seconds up to ten times, or until the other line rings or
you cancel Auto Redial. When the phone automatically
redials the number, it always uses the line you originally
used to dial the call.
1 Follow the instructions under “Redial Stack”
above to find the number you want to call.
2 Press a LINE button
— OR —
Press E. The phone will dial the call.
3 When the other line rings or the other party
answers, lift the handset
— OR —
Press K
— OR —
Press h and speak with the other party.
NOTE: You will hear a double-beep if you press
h when the headset is not plugged in.
To cancel Auto Redial, press any button except VOLUME +
or VOLUME -.
62
TELEPHONE OPERATION
TELEPHONE OPERATION
PPPPP
MMMMM
NNNNN
◗◗◗◗◗
◗◗◗◗◗ ◗◗◗◗◗◗◗◗◗◗◗◗◗◗◗
PPPPP
◗◗◗◗◗ ◗◗◗◗◗◗◗◗◗◗◗◗◗◗◗
❖❖❖❖❖
❖❖❖❖❖
Page 68
Hold
While on a call, press and release H. The LINE light
for the line on hold flashes slowly in green, and a
double-beep sounds every 30 seconds to remind you
the call is on hold. (To turn off the reminder beep, see
“Turn Hold Reminder On or Off” on page 31.) If you
were using the handset, you can replace the handset in
the cradle without disconnecting the call. If you were
using the speakerphone, the speakerphone is automatically
turned off when you press H.
To release Hold, press and release the LINE button
of the call on hold.
NOTE: The phone automatically disconnects a call
on hold after 20 minutes. To keep a call on hold longer
than 20 minutes, release Hold before 20 minutes and
then place the call on hold again.
NOTE: You cannot put an intercom call on hold.
NOTE: If a line is in use, pressing I will place
the line on hold and activate the intercom.
Switch Between Lines
1 Press and release H to keep a call on the
first line.
2 Press and release the LINE button of another
line to make or answer another call.
NOTE: If you switch lines without pressing H first,
you will drop the call.
63
TELEPHONE OPERATION
TELEPHONE OPERATION
MMMMMMMMMMMMMMMMMMMM
PPPPP
MMMMMMMMMMMMMMMMMMMM
PPPPP
Page 69
Mute
Mute allows you to hear the other party, but the other
party can’t hear you.
To activate this feature, press and release M.
The MUTE light goes on.
To return to the conversation, press and release
M again.
NOTE: Switching from handset to speakerphone or
headset, or from speakerphone or headset to handset,
changing lines, and putting a call on hold also cancels
Mute.
Flash
Use F instead of the switchhook to activate
telephone company subscriber services such as Call
Waiting or Three-Way Calling.
Temporary Tone Dialing
If you have dial pulse (rotary) service, you can change
from dial pulse to touch tone dialing during a call by
pressing t.
1 Dial the number.
2 Press and release t. Buttons pressed
after this send touch tone signals.
3 After you hang up, the phone automatically
returns to pulse service.
64
TELEPHONE OPERATION
TELEPHONE OPERATION
❖❖❖❖❖
❚❚❚❚❚
MMMMM
Page 70
Conference Calls
This feature lets you set up a three-party call by using two
lines at the same time. You can also join an intercom call
with a call on an outside line. The outside line call must
be established first because an intercom call cannot be
placed on hold.
1 Make or answer a call.
2 Press and release H.
3 Call someone on another line.
4 When this call is answered, press C.
The three-party conference begins immediately.
5 To end a conference call, hang up. All parties
will disconnect.
To talk privately with one party:
1 Press H to place both lines on hold.
2 Press a LINE button to talk privately with the
person on that line.
3 Press C to resume the conference call.
NOTE: An intercom call cannot be placed on hold.
If one party is on the intercom, that party will be
dropped from the call if you press H.
To drop one line:
Press the LINE button of the party you want to keep.
The other line will be dropped.
NOTE: Occasionally, the far-end parties on a
conference call might not hear one another.
65
TELEPHONE OPERATION
TELEPHONE OPERATION
MMMMMMMMMMMMMMMMMMMM
❚❚❚❚❚
❚❚❚❚❚
Page 71
Transfer a Call
You can transfer a call you answer to any other system
phone. Once you transfer a call, it can be picked up at
any other system phone, not just at the extension you
called. For information about using the display screen
menus, see MENU OPERATION beginning on page 22.
NOTE: If a transferred call is not picked up within
20 minutes, the phone will automatically disconnect
the call.
Blind Transfer
While on a call:
1 Press t. The screen displays:
2 Press the EXT button for the extension where
you’re transferring the call
— OR —
Dial the extension number where you’re
transferring the call. The screen displays:
3 Hang up.
Your phone reminds you with a double-beep every
30 seconds when a transferred call has not been
answered.
NOTE: If you do not dial an extension within 10
seconds, the transfer is automatically cancelled.
12:08HPMHHH12/26
EXTH11
TransferH12
12:08HPMHHH12/26
EXTH11
Transfer
66
TELEPHONE OPERATION
TELEPHONE OPERATION
❚❚❚❚❚
❘❘❘❘❘
Page 72
Transfer a Call and Speak to the
Receiving Party
While on a call:
1 Press H.
2 Press I. The screen displays:
3 Press E. The screen displays
4 Press the EXT button for the extension where
you’re transferring the call. The screen displays:
When the other party answers you can announce
the call.
5 Press T, then press the EXT button for
the extension where you’re transferring the call.
NOTE: If you do not dial an extension within 10
seconds, the transfer is automatically cancelled.
Answer a Transferred Call
When you hear a long transfer ring, pick up the handset or
press the LINE button of the call to use the speakerphone
or headset.
Low Battery Indicator
The screen displays LOW BATT when the battery needs
to be replaced, or when no battery is installed.
12:08HPMHHH12/26
EXTH11
PAGEH12
12:08HPMHHH12/26
EXTH11
Paging
PAGE
12:08HPMHHH12/26
EXTH11
INTERCOMHTO_
PAGEHHHHHHHHHHHx
67
TELEPHONE OPERATION
TELEPHONE OPERATION
PPPPP
❚❚❚❚❚
PPPPP
❚❚❚❚❚
❚❚❚❚❚
MMMMMMMMMMMMMMMMMMMM
❘❘❘❘❘
Page 73
68
TELEPHONE OPERATION
TELEPHONE OPERATION
Lights and What They Mean
LIGHT: STATUS: MEANS:
LINE On steadily, This line is in use at this
green extension.
On steadily, This line is in use at
red another extension.
Flashing slowly, This line is on hold at this
green extension.
Flashing slowly, This line is on hold at
red another extension.
Flashing quickly, This line is ringing.
green — OR —
You are transferring a call
from this extension.
Triple flash, red A call on this line is being
transferred at another
extension.
INTERCOM Flashing slowly This intercom is in use at
another extension.
Flashing quickly You have an incoming
intercom call.
On steadily You are on an intercom call.
MUTE On This phone is muted.
SPEAKER On You are on a speakerphone call.
Flashing slowly This phone is dialing an Auto
Redial call.
HEADSET On You are on a headset call.
DND On Do Not Disturb is turned on.
Page 74
Lights and What They Mean
LIGHT: STATUS: MEANS:
(AUTO)REDIAL On steadily The phone is waiting to
redial an Auto Redial call.
Flashing slowly This phone is dialing an
Auto Redial call.
DTAD On steadily Answering function is
turned on.
Flashing slowly Answering function is turned
on and you have new messages.
NEW CALL On steadily There is a new call in
call history.
Flashing slowly There is a message waiting.
69
TELEPHONE OPERATION
TELEPHONE OPERATION
Page 75
70
ONE TOUCH OPERATION
ONE TOUCH OPERATION
This telephone has 32 One Touch locations where you can store phone
numbers you wish to dial using fewer keys than usual. You can store up to
24 digits in each location. The steps used to dial numbers stored in One
Touch locations vary according to how you programmed the One Touch
Preference. See “Set One Touch Preference” on page 25 and “Dial a One
Touch Number” on page 74 for more details.
The first 16 locations can be accessed using only the EXT buttons. To access
the remaining 16 locations, press W and then the EXT button for the
desired location.
NOTE: The EXT buttons are also used to place intercom calls. See
INTERCOM OPERATION beginning on page 83 for details.
You may wish to write the names or telephone numbers of One Touch
entries on the directory card, using the light gray spaces for the first
16 locations and the dark gray spaces for the second 16 locations.
ONE TOUCH OPERATION
16 lower One Touch
locations
(all dark gray spaces)
EXT buttons
LOWER button
16 One Touch locations
(all light gray spaces)
P
PP
PP
❚
❚❚
❚❚
Page 76
Store a Number in a One
Touch Location
For information about using the display screen menus, see
MENU OPERATION on page 22.
1 Press E to enter the feature menu.
The screen displays ONE TOUCH.
2 Press E. The screen display includes
PREFERENCE and the current setting.
3 Press - until the screen display includes
PROGRAM.
4 Press E. The screen display includes
Enter Number.
5 Enter the phone number using the dial pad
— OR —
Press R to copy the last number
dialed from this extension to this location.
The screen will show the number as you enter it.
You can press < to backspace.
6 When you are finished entering the number,
choose a One Touch location:
Press the EXT button
— OR —
Press W, then press the EXT button.
The screen displays the number entered and
Stored!.
NOTE: Only the last number dialed from this
extension can be copied to a One Touch location. The
other numbers in the redial stack cannot be copied.
NOTE: You can exit storing a number at any time.
Press - until the screen shows CANCEL, then
press E.
— OR —
Press and hold E.
continued on page 72
71
ONE TOUCH OPERATION
ONE TOUCH OPERATION
❚❚❚❚❚
PPPPP
MMMMM
MMMMM
❘❘❘❘❘
Page 77
Store a Number in a One Touch Location
continued from page 71
Store a Pause in a One Touch Entry
You can include a pause while storing a dialing sequence
which requires one during actual dialing.
While you are entering the number to be stored, the
screen display includes PAUSE.
Press E where you want to store a pause. Each
pause counts as one digit. Continue storing the number
as usual.
Store Temporary Touch Tone Signals in a
One Touch Entry
If you have dial pulse (rotary) service, you can store a
dialing sequence which includes the touch tone signals
required for some special services.
While you are entering the number to be stored, the
screen display includes PAUSE.
When you want to begin storing temporary tone signals,
press - until the screen display includes TONE, then press
E. All numbers you enter after this will send touch
tone signals during dialing.
Store a Flash in a One Touch Entry
You can store the flash signal required by some special
services as part of a dialing sequence.
While you are entering the number to be stored, the
screen display includes PAUSE.
When you want to enter a flash signal, press - until
the screen display includes FLASH, then press E.
Continue storing the number as usual.
72
ONE TOUCH OPERATION
ONE TOUCH OPERATION
MMMMM
❘❘❘❘❘
Page 78
Review a One Touch Entry
For more information using the display screen menus, see
MENU OPERATION on page 22.
1 Press E to enter the feature menu.
The screen displays ONE TOUCH.
2 Press E. The screen display incudes
PREFERENCE.
3 Press - until the screen display includes VIEW.
4 Press E.
5 Press the EXT button
— OR —
Press W, then the EXT button for the entry
you want to review. The screen displays the
number stored in that location.
If there is no number stored in this location, the
screen display includes (empty).
6 Press and hold E to return to the idle screen.
NOTE: You can exit One Touch review at any time.
Simply press and hold E.
73
ONE TOUCH OPERATION
ONE TOUCH OPERATION
PPPPP
❘❘❘❘❘
PPPPP
MMMMM
MMMMM
Page 79
74
ONE TOUCH OPERATION
ONE TOUCH OPERATION
Dial a One Touch Number
The steps used to call a One Touch number depend on
how you programmed the One Touch Preference (see
“Set One Touch Preference” on page 25).
If One Touch Preference is set to INTERCOM:
1 Lift the handset
— OR —
Press K
— OR —
Press h and listen for the dial tone.
2 Press the EXT button
— OR —
Press W, then press the EXT button for
the number you want to call.
The screen displays the number as it is dialed.
If One Touch Preference is set to TELEPHONE,
you do not need to go off hook and listen for a dial tone
before you dial a One Touch number. You can simply:
1 Press the EXT button
— OR —
Press W, then press the EXT button for
the number you want to call.
The screen displays the number as it is dialed
using the speakerphone or headset as
programmed for Automatic Mode. (See “Set
Automatic Mode” on page 35.)
PPPPP
❘❘❘❘❘
MMMMM
❖❖❖❖❖
❖❖❖❖❖
Page 80
75
DIRECTORY OPERATION
DIRECTORY OPERATION
This phone can store up to 200 names and phone numbers
in the directory. Names can be up to 16 characters long
and numbers can be 24 digits long. Because directory
entries are stored in alphabetical order, you may wish to
enter names with the last name first in order to maintain
consistency with the information stored automatically
through the Caller ID function of this system.
To enter directory mode, press D. The screen displays:
If there are already 200 stored entries, the screen display
includes DIRECTORY FULL!. If you try to view directory
entries when there are no entries, the screen displays No
Entries.
To work with the directory, press E. The screen
will display menu choices on the bottom line.
To exit directory mode at any time, press D
—OR—
Press and hold E.
Menu Structure
Use the navigation buttons (<, >, +, -, E) to
move through menu operations. See MENU OPERATION
on page 22 for information about moving through menus
in the screen display. The menu structure for the directory
is below.
DIRECTORYXFULLXX
XXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXx
VIEWXENTRIESXXXx
DIRECTORY OPERATION
MMMMM
MMMMM
❖❖❖❖❖
❙❙❙❙❙
◗◗◗◗◗
NNNNN
VIEW ENTRIES
DIAL
EDIT NAME
DONE
CANCEL
EDIT NUMBER
DONE
PAUSE
TONE
FLASH
CANCEL
MAIN MENU
ADD ENTRY
ENTER NUMBER
DONE
PAUSE
TONE
FLASH
CANCEL
CANCEL
Page 81
76
DIRECTORY OPERATION
DIRECTORY OPERATION
PRESS: ONCE TWICE 3 TIMES 4 TIMES 5 TIMES 6 TIMES 7 TIMES 8 TIMES
1 ,-'&.()1
2 ABC2
3 DEF 3
4 GH I 4
5 JKL5
6 MNO 6
7 PQR S 7
8 TUV 8
9 WX Y Z 9
* *
0 0
# #
MMMMM
MMMMM
❖❖❖❖❖
❙❙❙❙❙
❘❘❘❘❘
Store a Name and Number
in the Directory
1 Press D to begin working with the directory.
2 Press - until the screen display includes ADD
ENTRY.
3 Press E. The screen display includes
(Enter Name)..
4 Use the dial pad keys and the chart below to
enter the letters, digits or symbols you wish to
store. Press the key repeatedly until the character
you want is shown on the screen. For example,
press 2 once for “A,” twice for “B,” three times
for “C,” and four times for “2.” Press > to move
to the next character or space. Press < to
backspace. The name will appear on screen as
you enter it.
5 When you are finished entering the name, press
E to move on to enter the phone number.
The screen displays the name you entered and
(Enter Number).
Page 82
6 Use the dial pad keys to enter the phone number
you wish to store
— OR —
Press R to copy the last number dialed
at this extension onto the screen.
Press < to backspace. The number will appear
on the second line of the screen as you enter it.
7 When you are finished entering the number, press
E to store the name and number in the
directory. The screen briefly displays the name
and number you stored and Saved!. Then the
screen will automatically return to include ADD
ENTRY.
NOTE: You can exit the directory at any time without
storing the entry, simply press D.
Store a Pause in a Directory Number
You can include a pause in a number stored in the directory.
When you reach the place in the dialing sequence where
you wish to enter a pause, press - until the screen displays:
Press E to store a two second pause. Then continue
entering the number. Each pause counts as one digit.
continued on page 78
JIMTERXNAMELLXX
555_
XXXXXXXXXXXXXXx
PAUSEXNUMBERXXXx
77
DIRECTORY OPERATION
DIRECTORY OPERATION
PPPPP
❖❖❖❖❖
MMMMM
❙❙❙❙❙
NNNNN
Page 83
Store a Name and Number in the Directory
continued from page 77
Store a Temporary Tone Signal in a
Directory Number
If you have dial pulse (rotary) service, you can store tone
signals in a directory number. When you reach the place in
the dialing sequence where you wish tone dialing to begin,
press - until the screen displays:
Press E. All digits entered after this will send tone
signals.
Store a Flash in a Directory Number
You can store the switchhook flash needed to access some
custom-calling services in a directory number. When you
reach the place in the dialing sequence where you wish
to enter a flash, press - until the screen displays:
Press E to store the flash, then continue entering the
number. Each flash counts as one digit.
JIMTERXNAMELLXX
555_
XXXXXXXXXXXXXXx
FLASHXNUMBERXXXx
JIMTERXNAMELLXX
555_
XXXXXXXXXXXXXXx
TONEXXNUMBERXXXx
78
DIRECTORY OPERATION
DIRECTORY OPERATION
PPPPP
MMMMM
Page 84
Review Directory Entries
1 Press D to begin working with the directory.
2 Press + or - to scroll through the directory
entries
— OR —
Press the dial pad key for the first character of
the entry you wish to review until the character
you are looking for is displayed. Then press +
or - to scroll through the entries beginning
with this character. If there is no entry for the
character you chose, the screen will display
No Entries for “X”.
NOTE: You can exit the directory at any time without
storing the entry; simply press D.
79
DIRECTORY OPERATION
DIRECTORY OPERATION
◗◗◗◗◗
MMMMM
MMMMM
Page 85
Edit a Directory Entry
1 Find the directory entry you wish to change by
following the directions under “Review Directory
Entries” on page 79.
2 When the entry you want to edit is displayed,
press E. The screen display includes DIAL.
3 Press - until the screen display includes EDIT
NAME.
4 Press E and start to edit the name using the
dial pad keys. (See the instructions in Step 5 of
“Store a Name and Number in the Directory”
on page 76 for details.)
5 When you are finished editing the name, press
- until the screen display includes DONE.
6 Press E to save the new name in the
directory. The screen display briefly includes
Saved!. The screen automatically returns to
showing the new name you stored and the
number.
7 Press E and then press - until the screen
display includes EDIT NUMBER
— OR —
Press D to save the new name and return to
the idle screen without changing the number
stored in this directory entry.
8 Press E to begin editing the number using
the dial pad keys. Press < to backspace. The
number will appear on the second line of the
screen as you enter it.
9 Press E to store the new number in the
directory. The screen display briefly includes
Saved!. The screen automatically returns to
showing the new name and number you stored.
NOTE: You can exit the directory at any time without
storing the entry; simply press D.
80
DIRECTORY OPERATION
DIRECTORY OPERATION
◗◗◗◗◗
MMMMM
MMMMM
❖❖❖❖❖
Page 86
81
DIRECTORY OPERATION
DIRECTORY OPERATION
❘❘❘❘❘
MMMMMMMMMMMMMMMMMMMM
MMMMM
Dial a Number from the Directory
1 Find the entry for the number you wish to
call by following the directions under “Review
Directory Entries” on page 79.
2 Press the LINE button for the line you wish
to use. The displayed number will be dialed
in the mode (speakerphone or headset) you
programmed (see“Set Automatic Mode” on
page 35).
— OR —
Press E. The screen display includes the
number and DIAL. Press E again, the
phone will dial the call on the Prime Line in
the mode (speakerphone or headset) you
programmed (see“Set Automatic Mode” on
page 35.
Remove a Name and Number from
the Directory
1 Find the entry for the number you wish to
call by following the directions under “Review
Directory Entries” on page 79.
2 When the entry you wish to delete is displayed,
press r. The screen display includes
Removed!. The screen automatically advances
to the next directory entry.
NOTE: Once an entry is removed from the directory,
it cannot be removed.
Page 87
Remove All Entries from the
Directory
1 Press D to begin working with the directory.
2 Press r. The screen display includes
Remove all?.
3 Press r again within three seconds to
confirm the command and remove all
directory entries. The screen briefly displays
Removing ... and then AllxRemoved!.
The screen automatically returns to:
NOTE: Once an entry is removed from the directory,
it cannot be removed.
DIRECTORYXFULLXX
XXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXx
ADDWENTRYESXXXXx
82
DIRECTORY OPERATION
DIRECTORY OPERATION
MMMMM
MMMMM
Page 88
83
INTERCOM OPERATION
INTERCOM OPERATION
This 984 telephone is fully compatible with any AT&T Small Business System
Speakerphone 945 or 974 units you may have installed. You can use a total
of 16 945/974/984 units together as extensions in your phone system.
This 984 telephone is also compatible with any AT&T 964/955/944 phones
you have previously installed. This 984 telephone is NOT compatible with
any 843, 853, 854, 874, or 954 telephones you may have previously installed.
NOTE: If you have one or more 964, 955, or 944 phone(s) installed in
the same phone system with this 984 telephone, you can only have 12
extensions in the phone system.
Each individual phone in your telephone system MUST be assigned
a unique extension number for the intercom feature to work. See
“Assign an Extension Number to Your Phone” on page 26 for instructions.
NOTE: If you subscribe to DSL service, please read “DSL Users”
beginning on page 4 for information about minimizing problems with
this phone caused by DSL signals.
This intercom features both a single-phone page and a system-wide page.
A single-phone page alerts only one phone. A system-wide page alerts all
system phones. Any phone with the Do Not Disturb (DND) feature
activated will not receive a page.
An intercom call rings at the extension called with a repeating double-ring
pattern.
A single-phone page automatically activates the speakerphone on the
receiving phone. You can deactivate the speakerphone by lifting the handset.
NOTE: If a line is in use, pressing I will place the line on hold
and activate the intercom.
INTERCOM OPERATION
Page 89
84
INTERCOM OPERATION
INTERCOM OPERATION
Basic Intercom Operations
OPERATION: FUNCTION:
INTERCOM Any two extensions connected to Line 1 can ring
each other.
PAGE Lets you “announce” over the speaker of the
phone you’re calling. The person you’ve called can
respond just by talking.
PAGE ALL Lets you “announce” to all phones in the system at
the same time (system-wide page).
CONFERENCE Lets you connect another intercom call with an
outside line.
Page 90
Make an Intercom Call with the
Handset
1 If One Touch Preference is set to INTERCOM, skip
to Step 2
— OR —
If One Touch Preference is set to TELEPHONE,
press I.
2 Press the EXT button for the party you wish to
call, then lift the handset. The screen display is
similar to:
If the extension you called is idle or set to Do
Not Disturb, you will hear long beeps. If the
other extension is on a call, you will hear a busy
signal.
NOTE: The intercom call is automatically cancelled if
you do not press an EXT button within 10 seconds.
NOTE: When you direct an intercom call to one
extension, any extension in the system can answer
the call by pressing I.
12:08HPMHHH12/26
INTERCOMHTOH15
85
INTERCOM OPERATION
INTERCOM OPERATION
Extension called
PPPPP
❘❘❘❘❘
NNNNN
Page 91
Make an Intercom Call with the
Speakerphone or Headset
With the handset in the cradle:
1 If One Touch Preference is set to INTERCOM,
Skip to Step 2
— OR —
If One Touch Preference is set to TELEPHONE,
press I. The phone will automatically
activate the line in the mode (headset or
speakerphone) of the last call made.
2 Press the EXT button of the party you wish
to reach. The screen display is similar to:
If the extension you called is idle or set to Do
Not Disturb, you will hear long beeps. If the
other extension is busy, you will hear a busy
signal.
NOTE: The intercom call is automatically cancelled if
you do not press an EXT button within 10 seconds.
NOTE: When you direct an intercom call to one
extension, any extension in the system can answer
the call by pressing I.
12:08HPMHHH12/26
INTERCOMHTOH15
86
INTERCOM OPERATION
INTERCOM OPERATION
Extension called
PPPPP
❘❘❘❘❘
NNNNN
Page 92
Answer an Intercom Call
NOTE: An intercom call can be answered at any
extension in the phone system by pressing I.
When you receive an intercom call you will hear a
repeating double-ring pattern and your screen displays
INTERCOM FROM with the extension number of the
caller. Answer the intercom call by lifting the handset,
or by pressing I, K or h to take
the call hands-free.
NOTE: If you press I to answer the call,
the phone will automatically use the mode
(speakerphone or headset) you programmed as
the Automatic Mode (see “Set Automatic Mode”
on page 35).
End an Intercom or Page Call
To end the intercom or page call, press I
— OR —
Hang up or press K or h again.
87
INTERCOM OPERATION
INTERCOM OPERATION
❖❖❖❖❖
❖❖❖❖❖
NNNNN
❖❖❖❖❖
❖❖❖❖❖
NNNNN
Page 93
Page a Specific Extension
(Single-phone Page)
1 Press I. The screen displays:
2 Press E. The screen displays:
3 Press the EXT button for the party you wish
to page. The screen display is similar to:
Answer a Single-phone Page
Auto-Mute Off
When your extension receives a page, the phone
beeps and the speakerphone is automatically activated.
Answer the call by simply speaking.
If you are on the headset, you can answer the page by
pressing h and speaking through the headset.
Auto-Mute On
The MUTE light will be on. Lift the handset or press M
to temporarily deactivate Auto-Mute and answer the page.
12:08HPMHHH12/26
EXTH11
PAGEH15
12:08HPMHHH12/26
EXTH11
Paging
PAGE
12:08HPMHHH12/26
EXTH11
INTERCOMHTO_
PAGEHHHHHHHHHHHx
88
INTERCOM OPERATION
INTERCOM OPERATION
❘❘❘❘❘
PPPPP
Extension paged
NNNNN
❖❖❖❖❖
❖❖❖❖❖
Page 94
Page All System Phones
1 Press I. The screen displays:
2 Press - until the screen displays:
3 Press E. The screen displays:
Once the page is answered at another extension, speak
and your voice will be heard at all idle extensions in your
phone system.
Answer a System-wide Page
NOTE: Only one extension can answer a
system-wide page.
When you receive a system-wide page, your phone
beeps and the screen shows the paging extension
with a display similar to:
1 Press I to answer the page. The screen
display is similar to:
2 To end, press and release K or h.
12:08HPMHHH12/26
INTERCOMHFROMH12
12:08HPMHHH12/26
PAGEHALLHFROMH12
12:08HPMHHH12/26
EXTH11
PAGEHALL
12:08HPMHHH12/26
EXTH11
INTERCOMHTO_
PAGEHALLHHHHHHHx
12:08HPMHHH12/26
EXTH11
INTERCOMHTO_
PAGEHHHHHHHHHHHx
89
INTERCOM OPERATION
INTERCOM OPERATION
❘❘❘❘❘
❚❚❚❚❚
NNNNN
NNNNN
❖❖❖❖❖
❖❖❖❖❖
Page 95
Make an Intercom Conference Call
A system phone on a two-way conversation on an outside
line can invite a third party at an intercom extension
into the conversation. Follow the directions under
“Conference Calls” on page 65, making sure to establish
the non-intercom call first.
NOTE: You cannot put an intercom conference
call on hold.
Room Monitor
You can activate the speaker of another phone to monitor
sounds in that room. The Auto-Mute feature must be
turned off at the phone you want to monitor. (See “Turn
Auto-Mute On or Off” on page 30 for instructions.)
1 Press I. The screen displays:
2 Press E. The screen displays:
3 Press the EXT button for the telephone you
want to monitor. The screen display is similar to:
The party at the extension being monitored will hear
the intercom ring as with any page call, signaling that the
speakerphone has been activated.
12:08HPMHHH12/26
EXTH11
PAGEH15
12:08HPMHHH12/26
EXTH11
Paging
PAGE
12:08HPMHHH12/26
EXTH11
INTERCOMHTO_
PAGEHHHHHHHHHHHx
90
INTERCOM OPERATION
INTERCOM OPERATION
PPPPP
❘❘❘❘❘
PPPPP
NNNNN
Page 96
91
CALLER ID OPERATION
CALLER ID OPERATION
This telephone has a Caller ID feature that works with Caller Identification
service provided by your local telephone company. There is a fee for this
service, and it may not be available in all areas. This phone can provide
information only if both you and the caller are in areas offering Caller
Identification service, and if both telephone companies use compatible
equipment.
When you use this phone with Caller ID service, you can see who’s calling
before you answer the phone. If you subscribe to Caller ID with Call Waiting,
a combined service available through many local telephone companies, you
can see who’s trying to reach you even when you’re on another call. This
service may be called by different names (such as Caller ID with Visual Call
Waiting) by different local telephone companies and may not be available
in all areas.
NOTE: You must subscribe to combined Caller ID with Call Waiting as a
single service to see Caller ID information for a Call Waiting call. Check
with your telephone company for availability.
This phone assigns each incoming call a number from 1 to 200. The most
recent call will have the highest number. (For example, if two calls have been
received, call number 002 is the most recent.) When the call history is full,
the oldest call information is automatically deleted to make room for new
incoming call information.
The format of phone numbers displayed will depend on the Home and Local
Area Codes you programmed. (See “Home Area Code” and “Local Area
Codes” on page 6 for explanations of area codes. See “Program Home and
Local Area Codes” on page 40 for programming instructions.) If the call came
from within your Home Area Code, the screen displays only the seven digit
number (without an area code). If the call came from one of your Local Area
Codes, the screen displays 10 digits (area code plus the seven digit number).
If the call did not come from any of the area codes you programmed, 1)
phone numbers with 10 or more digits will automatically have a “1” inserted
and displayed before the number and, 2) phone numbers with fewer than 10
digits will be displayed without a “1.”
CALLER ID OPERATION
Page 97
92
CALLER ID OPERATION
CALLER ID OPERATION
Menu Structure
Use the navigation buttons (<, >, +, -, E) to move
through menu operations. See MENU OPERATION on
page 22 for information about moving through menus
in the screen display. The menu structure for call history
is below.
DIAL
DIAL ALTERNATE
COPY TO DIR
COPY TO 1-TOUCH
Caller ID Display
When you receive incoming Caller ID information, the
screen display is similar to:
The time and date of the call, the caller’s name and phone
number are included in the display if sent by the caller’s
telephone company. The incoming line number of the call
also appears on screen (L2 in the above example). Other
messages may appear on screen. See “Display Screen
Messages” on page 94 for more information.
Caller ID information will appear on the screen for 30
seconds or until the caller hangs up, the call is answered
at another extension in your phone system, or another
extension which answered the call hangs up.
If you subscribe to Caller ID service, this phone
automatically resets the time and date each time new
call information is received. You can set the time and
date yourself if you wish. (See “Set the Time and Date”
on page 32.)
12:08PMX12/26 L2
SMITH,XJOHN
5550123
PAGEHHHHHHHHHHHx
MMMMM
❖❖❖❖❖
❙❙❙❙❙
❘❘❘❘❘
◗◗◗◗◗
Page 98
93
CALLER ID OPERATION
CALLER ID OPERATION
Call Waiting
If you subscribe to Caller ID with Call Waiting service and
you receive a Call Waiting call, the screen displays call
information for the call similar to:
1 Press F to access the Call Waiting call.
2 To switch back to the original call, press F
again.
Calls Received on Two or More Lines
Simultaneously
Your screen can display the Caller ID information for
only one call at a time, but you can switch between the
information for two or more ringing lines by pressing
< or >.
For example, if Line 3 of the phone is ringing, the screen
displays the Caller ID information for Line 3:
If the phone begins to ring on Line 1, the screen will
display the new caller’s information after it is received:
Press < or > to review the Caller ID information for the
first call and the screen displays:
Pressing < or > repeatedly will allow you to switch
between all of the incoming call information. See “Display
Screen Messages” on page 94 for information about other
possible messages.
12:08PMX12/26 L3
SMITH,XJOHN
5551234
PAGEHHHHHHHHHHHx
12:08PMX12/26 L1
BROWN,XMARY
5550127
PAGEHHHHHHHHHHHx
12:08PMX12/26 L3
SMITH,XJOHN
5551234
PAGEHHHHHHHHHHHx
L2X(CallWaiting)
SMITH,XJOHN
5550123
PAGEHHHHHHHHHHHx
❖❖❖❖❖
❙❙❙❙❙
NNNNN
Page 99
94
CALLER ID OPERATION
CALLER ID OPERATION
Display Screen Messages
DISPLAY: MEANS:
PRIVATE NAME The other party is blocking name information.
PRIVATE NUMBER The other party is blocking telephone number
information.
UNKNOWN NAME Your phone company is unable to receive
information about this caller’s name.
UNKNOWN NUMBER Your phone company is unable to receive
information about this caller’s number.
OUT OF AREA The call information is unavailable.
Page 100
95
CALLER ID OPERATION
CALLER ID OPERATION
Message Waiting and
NEW CALL Light
This light stays on when you have received call information
but have not yet reviewed it. If you subscribe to a Voice
Mail service, this light flashes when you have unretrieved
messages waiting. The screen also displays information
about the number of new calls and voice mail messages
waiting.
CID:100/198 Indicates 100 new Caller ID messages
and 198 total Caller ID messages.
COVM There is Voice Mail “message waiting”
1 34 information on Lines 1, 3 and 4.
Call History
View Call History Summary
1 Press C. The screen displays the
numbers of total calls and new calls in call history:
2 Press C again to exit call history mode.
continued on page 96
CALLXHISTORY
198XCALLS
115XNEW
12:08PMXXXX12/26
EXTX22
CID:100/198XCOVM
XXXXXXXXXXXX1X34
MMMMM
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