AT&T 962 User Manual

Caller ID Telephone 962

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Part 1 — Important

Product Information

USER’S MANUAL

Par t 2

AT&T and the globe symbol are registered trademarks of AT&TCorp.licensed to Advanced American Telephones.

Printed in Mexico. 850002924 Issue 1AT&T 6/00

Installation 2

Before You Begin..................................2

Battery Installation ...............................4

Wall Installation....................................5

Table/Desk Installation.........................6

Programming Options 11 Telephone Operation 13

Making and Answering a Call .............14

Automatic Line Selection....................15

Volume................................................15

Redial ..................................................15

Hold....................................................15

Switching Between Lines

During a Call...................................16

Mute ...................................................16

Conference Calls ................................16

Conference Call Options ....................17

Flash ...................................................17

Temporary Tone Dialing.....................17

Ringer Volume....................................17

Telephone Memory 18

Storing Numbers in Memory ..............19

Storing Numbers from

Call History in Memor y ..................20

Storing a Pause or Wait in a

Memory Number............................20

Dialing Numbers from

Telephone Memory ........................20

Erasing Numbers from

Telephone Memory ........................20

Caller ID Operation 21

About Caller Identification .................22

Message Waiting and

NEW CALL Lights ...........................23

Call Screening.....................................24

Call History .........................................24

Reviewing Call History.......................24

Removing Call Records

from History ...................................24

Repeat Calls........................................25

Display Dial ........................................25

Display Dial Options ..........................26

Call Waiting.........................................26

Call Waiting Deluxe Features..............26

Using Call Waiting

Deluxe Options ..............................27

Call Waiting Deluxe Hold...................27

Call Announce ....................................27

Conference Call Waiting Call..............28

Dropping Calls During Conference....28

Combining Conference Features........28

Call Forward.......................................29

Drop Call............................................29

In Case of Difficulty 30

No Dial Tone.......................................30

Call Cannot be Dialed or is Dialed

Slowly .............................................30

Difficulty Storing Numbers

in Memory ......................................30

Telephone Does Not Ring..................30

Problems with Line Status Lights.......31

NEW CALL Light Stays On..................31

Low Battery Indicator is Displayed....31

Speakerphone Does Not Work...........31

CONTENTS

About Softkeys

This telephone has been designed with your convenience in mind,offering you many features which you can access using the four “softkeys.”

By pressing the softkey next to the operation indicated on the display screen,you select that operation. Softke y prompts are always underlined on the display.

When there are too many features to fit on the screen at one time,the and characters are shown. Use the arrow keys below the screen to scroll through to the additional commands.

BEFORE YOU BEGIN

Softkeys

Scroll through commands

Softkeys

Indicates

additional

options

LOCAL 1 LOCAL 2 Change which area code? HOME DONE

About Home Area Code and Local Area Codes

Always program your home area code,and,if you need them, up to four local area codes (see “Program Home Area Code”and “Program Local Area Code(s)”on pages 9 and 10). Programming these area codes will change how numbers are displayed in the Call History, and will allow for correct operation of the Display Dial feature.

If you don’t program your Home Area Code,the system will continue to display the Language Selection screen,and will be unable to display Caller ID information.

About Call Waiting Deluxe

This product has a Call Waiting Deluxe feature that works with ser vice from some local phone service providers.

Contact your phone service provider to see if service is available in your area, and to subscribe.

Call Waiting Deluxe lets you view Caller IDinformation for Call Waiting call and then decide how you want to handle those calls.

This phone offers you on-screen options to forward calls to your voice mail or to a pre-recorded announcement,or to place the calls on hold or drop them. The options you can use will depend on your local telephone company’s service.

This product also works with regular Caller ID and Call Waiting Services, and you can use this product’s other features without subscribing to any of these services.

There are fees for these services,and such services may not be available in all areas.

BEFORE YOU BEGIN

Battery Installation

NOTE: Line 2 will not work without AC power. Make sure the power cord is connected to the phone and plugged into an electrical outlet.

Before using the telephone,you should install 4 AA batteries (not included). In case of a power failure,you will only be able to make or answer calls on Line 1. No other features will work,including Line 2.

When battery power is low, LOW BATT f lashes on the display to alert you. Replace batteries promptly.

CAUTION: Always disconnect all cords and remove base before installing new batteries.

1 Turn the telephone upside down. 2 Remove the base (Figure 1).

Place your thumbs in the two openings at the large end of the base. Push down with your thumbs,and lift the base up and away from the phone.

3 Open the battery compartment door (Figure 2).

Press on the tabs and swing the door open.

4 Install 4 new AA batteries (Figure 3). 5 Close the battery compartment door.

INSTALLATION

Figure 1 Figure 2 Figure 3

Wall Installation

1 Remove the base.

Place your thumbs in the two openings at the large end of the base. Push down with your thumbs,and lift the base up and away from the phone.

2 Connect the bundled line cord(s) to the telephone.

Leave the telephone line cord(s) bundled.

• If you have a two-line jack,use only the line cord with the clear modular plugs on each end. Plug one end into the jack labeled L1 OR L1/2 on the back of the telephone.

• If you have two separate jacks,use both line cords. Leave the cord with the blue plugs bundled. Insert one end of this cord into the jack labeled L1 OR L1/2 on the back of the telephone. Unbundle the cord with the clear plugs.Insert one end of this cord into the jack labeled L2 on the back of the telephone.

3 Attach the base.

Turn the base so that the larger end of the base is toward the bottom of the telephone. Attach the base by inserting the ta bs into the slots. Push down on the large end of the base so the tabs are in the slots,and the base locks in place.

4 Reverse the handset tab.

This tab holds the handset when you hang up. Hold down the switchhook,and slide the tab up and out of its slot. Turn the tab so that the end with the “hook”is up,then insert the ta b back into its slot.

5 Connect the power cord to the phone.

Fit the power cord behind the strain relief tab. Then plug the smaller end of the power cord into the jack labeled POWER at the back of the system.

6 Connect the line cord(s) to your modular jack(s) and mount

the phone onto the wall.

• If you have a two-line jack,plug the free end of the line cord into a modular wall jack. Make sure the cord snaps firmly into place. Place the phone on the wall jack mounting studs and pull down until it is held securely.

INSTALLATION

Figure 1 Figure 2 Figure 3

• If you have two separate jacks,plug the free end of the cord with the blue plugs into the modular wall jack for Line 1. Plug the free end of the cord with the clear plugs into the modular wall jack for Line 2. Make sure the cords snap firmly into place. Place the phone on the wall jack mounting studs and pull down until it is held firmly in place.

7 Connect the handset to the telephone.

Plug the coiled cord into the handset jack on the side of the phone.Plug the other end of the coiled cord into the handset,and then hang up.

8 Follow Steps 6 through 16 in “Table/Desk Installation.”

Table/Desk Installation

1 (Optional) You can adjust how much the phone tilts by pushing

outward with your thumbs on the recessed “feet.” Remove the base by placing your thumbs in the two openings at the large end of the base. Push down with your thumbs,and lift the base up and away from the phone. Push the feet out from the other side,until they snap into place.

INSTALLATION

Recessed

feet

2 Attach the base.

Turn the base so the larger end is toward the top of the telephone. Reattach the base by inserting the tabs into the slots. Push down on the large end of the base to lock it into place.

3 Connect the line cord(s) to the telephone.

• If you have a two-line jack,use only the line cord with the clear modular plugs on each end. Plug one end into the jack labeled L1 OR L1/2 on the back of the telephone.

• If you have two separate jacks,use both line cords. Insert one end of the cord with the blue plugs into the jack labeled L1 OR L1/2 on the back of the telephone. Insert one end of the cord with the clear plugs into the jack labeled L2 on the back of the telephone.

4 Connect the line cord(s) to your modular jack(s).

• If you have a two-line jack,plug the free end of the line cord into a modular wall jack. Make sure the cord snaps firmly into place.

5 Connect the handset to the telephone.

Plug the coiled cord into the handset jack on the side of the phone. Plug the other end of the coiled cord into the handset, and then hang up.

INSTALLATION

Adapter

If you have a two-line jack…

Telephone

Power

Cord

Telephone Line

Cord with clear

modular plugs

Two-line Modular

Jack

Adapter

If you have two separate jacks…

Telephone

Power

Cord

Telephone Line Cord with

blue modular plugs

Telephone Line Cord with clear modular plugs

Modular

Jack for

Line 2

Modular Jack for Line 1

+ 23 hidden pages