AT&T 962 User Manual

1

Caller ID Telephone 962

1

Please also read

Part 1 — Important

Product Information

USER’S MANUAL

Par t 2

AT&T and the globe symbol are registered trademarks of AT&TCorp.licensed to Advanced American Telephones.

©2000 Advanced American Telephones. All rights reserved.

Printed in Mexico. 850002924 Issue 1AT&T 6/00

Installation 2

Before You Begin..................................2

Battery Installation ...............................4

Wall Installation....................................5

Table/Desk Installation.........................6

Programming Options 11
Telephone Operation 13

Making and Answering a Call .............14

Automatic Line Selection....................15

Volume................................................15

Redial ..................................................15

Hold....................................................15

Switching Between Lines

During a Call...................................16

Mute ...................................................16

Conference Calls ................................16

Conference Call Options ....................17

Flash ...................................................17

Temporary Tone Dialing.....................17

Ringer Volume....................................17

Telephone Memory 18

Storing Numbers in Memory ..............19

Storing Numbers from

Call History in Memor y ..................20

Storing a Pause or Wait in a

Memory Number............................20

Dialing Numbers from

Telephone Memory ........................20

Erasing Numbers from

Telephone Memory ........................20

Caller ID Operation 21

About Caller Identification .................22

Message Waiting and

NEW CALL Lights ...........................23

Call Screening.....................................24

Call History .........................................24

Reviewing Call History.......................24

Removing Call Records

from History ...................................24

Repeat Calls........................................25

Display Dial ........................................25

Display Dial Options ..........................26

Call Waiting.........................................26

Call Waiting Deluxe Features..............26

Using Call Waiting

Deluxe Options ..............................27

Call Waiting Deluxe Hold...................27

Call Announce ....................................27

Conference Call Waiting Call..............28

Dropping Calls During Conference....28

Combining Conference Features........28

Call Forward.......................................29

Drop Call............................................29

In Case of Difficulty 30

No Dial Tone.......................................30

Call Cannot be Dialed or is Dialed

Slowly .............................................30

Difficulty Storing Numbers

in Memory ......................................30

Telephone Does Not Ring..................30

Problems with Line Status Lights.......31

NEW CALL Light Stays On..................31

Low Battery Indicator is Displayed....31

Speakerphone Does Not Work...........31

CONTENTS

1

About Softkeys

This telephone has been designed with your convenience in mind,offering
you many features which you can access using the four “softkeys.”

By pressing the softkey next to the operation indicated on the display
screen,you select that operation. Softke y prompts are always underlined
on the display.

When there are too many features to fit on the screen at one time,the
and characters are shown. Use the arrow keys below the screen to
scroll through to the additional commands.

BEFORE YOU BEGIN

2

Softkeys

Scroll through commands

Softkeys

Indicates

additional

options

LOCAL 1 LOCAL 2
Change which
area code?
HOME DONE

About Home Area Code and Local Area Codes

Always program your home area code,and,if you need them, up to four
local area codes (see “Program Home Area Code”and “Program Local Area
Code(s)”on pages 9 and 10). Programming these area codes will change
how numbers are displayed in the Call History, and will allow for correct
operation of the Display Dial feature.

If you don’t program your Home Area Code,the system will continue to
display the Language Selection screen,and will be unable to display Caller
ID information.

About Call Waiting Deluxe

This product has a Call Waiting Deluxe feature that works with ser vice
from some local phone service providers.

Contact your phone service provider to see if service is available in
your area, and to subscribe.

Call Waiting Deluxe lets you view Caller IDinformation for Call Waiting call
and then decide how you want to handle those calls.

This phone offers you on-screen options to forward calls to your voice mail
or to a pre-recorded announcement,or to place the calls on hold or drop
them. The options you can use will depend on your local telephone
company’s service.

This product also works with regular Caller ID and Call Waiting Services,
and you can use this product’s other features without subscribing to any of
these services.

There are fees for these services,and such services may not be available in
all areas.

BEFORE YOU BEGIN

3

Battery Installation

NOTE: Line 2 will not work without AC power. Make sure the power
cord is connected to the phone and plugged into an electrical outlet.

Before using the telephone,you should install 4 AA batteries (not
included). In case of a power failure,you will only be able to make or
answer calls on Line 1. No other features will work,including Line 2.

When battery power is low, LOW BATT f lashes on the display to alert you.
Replace batteries promptly.

CAUTION: Always disconnect all cords and remove base before
installing new batteries.

1 Turn the telephone upside down.
2 Remove the base (Figure 1).

Place your thumbs in the two openings at the large end of the
base. Push down with your thumbs,and lift the base up and away
from the phone.

3 Open the battery compartment door (Figure 2).

Press on the tabs and swing the door open.

4 Install 4 new AA batteries (Figure 3).
5 Close the battery compartment door.

INSTALLATION

4

Figure 1 Figure 2 Figure 3

Wall Installation

1 Remove the base.

Place your thumbs in the two openings at the large end of the
base. Push down with your thumbs,and lift the base up and away
from the phone.

2 Connect the bundled line cord(s) to the telephone.

Leave the telephone line cord(s) bundled.

• If you have a two-line jack,use only the line cord with the
clear modular plugs on each end. Plug one end into the jack
labeled L1 OR L1/2 on the back of the telephone.

• If you have two separate jacks,use both line cords. Leave
the cord with the blue plugs bundled. Insert one end of this
cord into the jack labeled L1 OR L1/2 on the back of the
telephone. Unbundle the cord with the clear plugs.Insert
one end of this cord into the jack labeled L2 on the back of
the telephone.

3 Attach the base.

Turn the base so that the larger end of the base is toward the
bottom of the telephone. Attach the base by inserting the ta bs into
the slots. Push down on the large end of the base so the tabs are
in the slots,and the base locks in place.

4 Reverse the handset tab.

This tab holds the handset
when you hang up. Hold down
the switchhook,and slide the
tab up and out of its slot. Turn
the tab so that the end with the
“hook”is up,then insert the ta b
back into its slot.

5 Connect the power cord to the phone.

Fit the power cord behind the strain relief tab. Then plug the
smaller end of the power cord into the jack labeled POWER at the
back of the system.

6 Connect the line cord(s) to your modular jack(s) and mount

the phone onto the wall.

• If you have a two-line jack,plug the free end of the line cord
into a modular wall jack. Make sure the cord snaps firmly into
place. Place the phone on the wall jack mounting studs and
pull down until it is held securely.

INSTALLATION

5

Figure 1 Figure 2 Figure 3

• If you have two separate jacks,plug the free end of the cord
with the blue plugs into the modular wall jack for Line 1. Plug
the free end of the cord with the clear plugs into the modular
wall jack for Line 2. Make sure the cords snap firmly into
place. Place the phone on the wall jack mounting studs and
pull down until it is held firmly in place.

7 Connect the handset to the telephone.

Plug the coiled cord into the handset jack on the side of the
phone.Plug the other end of the coiled cord into the handset,and
then hang up.

8 Follow Steps 6 through 16 in “Table/Desk Installation.”

Table/Desk Installation

1 (Optional) You can adjust how much the phone tilts by pushing

outward with your thumbs on the recessed “feet.” Remove the
base by placing your thumbs in the two openings at the large end
of the base. Push down with your thumbs,and lift the base up and
away from the phone. Push the feet out from the other side,until
they snap into place.

INSTALLATION

6

Recessed

feet

2 Attach the base.

Turn the base so the larger end is toward the top of the telephone.
Reattach the base by inserting the tabs into the slots. Push down
on the large end of the base to lock it into place.

3 Connect the line cord(s) to the telephone.

• If you have a two-line jack,use only the line cord with the
clear modular plugs on each end. Plug one end into the jack
labeled L1 OR L1/2 on the back of the telephone.

• If you have two separate jacks,use both line cords. Insert
one end of the cord with the blue plugs into the jack labeled
L1 OR L1/2 on the back of the telephone. Insert one end of
the cord with the clear plugs into the jack labeled L2 on the
back of the telephone.

4 Connect the line cord(s) to your modular jack(s).

• If you have a two-line jack,plug the free end of the line cord
into a modular wall jack. Make sure the cord snaps firmly
into place.

• If you have two separate jacks,plug the free end of the cord
with the blue plugs into the modular wall jack for Line 1.
Plug the free end of the cord with the clear plugs into the
modular wall jack for Line 2. Make sure the cords snap firmly
into place.

5 Connect the handset to the telephone.

Plug the coiled cord into the handset jack on the side of the
phone. Plug the other end of the coiled cord into the handset, and
then hang up.

INSTALLATION

7

8

INSTALLATION

AC

Adapter

If you have a two-line jack…

Telephone

Power

Cord

Telephone Line

Cord with clear

modular plugs

Two-line
Modular

Jack

AC

Adapter

If you have two separate jacks…

Telephone

Power

Cord

Telephone Line Cord with

blue modular plugs

Telephone
Line Cord
with clear
modular
plugs

Modular

Jack for

Line 2

Modular
Jack for
Line 1

6 Connect the power cord.

CAUTION:Use only the power cord supplied with your
system.If you need a replacement cord,call 1 800 222-3111.

Fit the power cord behind the strain relief tab. Then plug the
smaller end of the power cord into the jack labeled POWER at the
back of the system. Plug the power cord into a standard electrical
outlet not controlled by a wall switch.

7 System self-test.

As soon as you connect the power cord,the system runs a quick
self-test.

8 Check for dial tone.

Press L,then lift the handset or press S and listen for a
dial tone. Then press l. If you do not hear a dial tone, see
IN CASE OF DIFFICULTY.

9 Confirm Lines 1 and 2.

Press L and call one of your phone numbers. If you hear a
busy signal,you called Line 1. If you hear a ringing signal in the
receiver,then you called Line 2.

10 Remove the label covering the display screen.
11 Select Display Language.

The screen displays ENGLISH (f lashing) and ESPANOL (the flashing
language is the selected language). Use + or - to select the other
language,then use the softkey to select OK.

12 Pr ogram Home Area Code.

You must program your area code so your phone can properly
recognize and dial calls.

If for calls You dial Enter
within your 7 digits Your area
own area code (phone number, no area code) code

10 digits 0 0 0
(area code + phone number)
— OR —
11 digits
(1 + area code + phone number)

NOTE: You must store a Home Area Code, or the screen will
continue to display the language selection screen, and will be
unable to display Caller ID Information.

INSTALLATION

9

Use the softkey to select HOME (the
screen displays Enter Area Code
and ---),then use the keypad to enter
your home area code. If you make a
mistake,select ERASE and re-enter the
correct digits. Use the softkey to
select DONE.

13 Pr ogram Local Area Codes(s).

You can program up to four Local Area Codes

If for You dial Then enter

All calls outside 11 digits No Local Area Codes
your home area code (1 + area code

+ phone number)

Some calls outside 10 digits Area codes that do
your home area code (area code not require a “1”

+ phone number)

If you dial 10 digits (area code plus phone number) for calls within your
own area code,include your area code as a Local Area Code.

Use the softkeys to select the area code you want to program
(LOCAL1–LOCAL4),then use the keypad to enter each code as for
the Home Area Code in Step 12. Use the softkey to select DONE.

14 Set Dial Mode.

This product comes set for touch tone dialing. If you have dial
pulse (rotary) dialing service, you cannot dial numbers with the
phone set to touch tone. The current selection for Line 1 is
flashing. Use + or - to select TOUCH TONE or DIAL PULSE,then
use the softkey to select OK. The current selection for Line 2 will
then flash. Repeat this process to set the dial mode for Line 2.

15 Select Primary Line.

If Automatic Line Selection is off,the primar y line (preset to Line 1)
is the line that will be selected when you lift the handset or press
S if you do not manually choose a line. If Automatic Line
Selection is on,the primar y line is the line that will be selected if
both lines are idle,both are ringing,or both are busy. To select
Line 2,use the softkey to select LINE 2,then select OK.

16 Set Automatic Line Selection.

You can choose whether the system will automatically select an
idle or ringing line when you make or answer a call. Use the
softkey to select ON to tur n this feature on,or select OFF to turn
the feature off. Then select OK.

10

INSTALLATION

LOCAL1 LOCAL2
Change which
area code?
HOME DONE

11

PROGRAMMING OPTIONS

See the following list of options which are programmable for this product:

Phone Options

To change the Language, Area Code, Dial Mode, Primar y Line, or Automatic
Line Selection settings you made during installation,press O,then
select PHONE and continue to select OK or DONE to reach the setting you
want to change. For additional options,see CALLER ID OPERATION.

See INSTALLATION for more information on the following phone options:

OPTION DEFAULT DESCRIPTION

LANGUAGE ENGLISH Select English or Spanish.
AREA CODE - - - Enter area codes for both lines.
DIAL MODE TOUCH TONE Select Touch Tone or Rotary.
PRIMARY LINE LINE 1 You select line manually when

Automatic Line Selection is off;
automatically selected when
Automatic Line Selection is on.

AUTOMATIC LINE ON Select either on or off.

Voice Message Options (choose Line 1 or Line 2)

Options for VISUAL MESSAGE WAITING.

OPTION DESCRIPTION

OK Leaves message waiting light setting as is.
RESET Resets the message waiting light setting to ON.
OFF Turns the message waiting light setting to OFF.

PHONE VOICE MSG
Select options
area to change.
CALL ID CW DELUX

Select for
phone
options

Select for
Caller ID
options

Select for

voice

message

options

Select for

Call Waiting

Deluxe
options

Caller ID Options

You can customize how the Caller ID features of this phone work. Select
DONE or select OK until the screen displays the option you want to
customize. Options are described below in the order they appear in the
phone’s menu.

See CALLER ID OPERATION for more information on the following options:

OPTION DEFAULT DESCRIPTION

Call History ALL CALLS You select whether or not to

store all calls in call history.

Repeat Calls SEPARATE ENTRY You select whether or not to

store repeat calls as separate entries.

Caller ID with ON You select whether or not to
Call Waiting use Caller ID with Call Waiting.

NOTE: To program Call History and Repeat Calls, you must subscribe to
Caller ID, Caller ID with Call Waiting, or Call Waiting Deluxe service
from your local telephone company. To program Caller IDwith Call
Waiting, you must subscribe to that service or to Caller ID Deluxe. If you
are not subscribed to the appropriate service, you should not program
the feature.

Call Waiting Deluxe Options (choose Line 1 or Line 2)

See CALLER ID OPERATION for more information on the following options:

Which options do you use?

OPTION DEFAULT DESCRIPTION

HOLD? OFF Turns hold on or off.
ANNOUNCE? OFF Turns announce on or off.
CONFERENCE? OFF Turns conference on or off.
FORWARD? OFF Turns forward on or off.

PROGRAMMING OPTIONS

12

TELEPHONE OPERATION

13

Display

Make a call
from Line 1

Make a call
from Line 2

Redial the last
call made

Conference
both lines
at once

Access
telephone
subscriber
services such as
Call Waiting

Access
two-touch
memory
locations

Indicates Line 1 in use (red steady)
and Line 1 on hold (red flashing) for
Line 1. Indicates Line 1 ringing
(green flashing).

Indicates Line 2 in use (red steady) and
Line 2 on hold (red flashing) for Line 2.
Indicates Line 2 ringing (green flashing).

Access
product
options

Directory
card

Put a call
on hold

Mute the
handset or
speakerphone
microphone

Turn speakerphone

on or off. Light

goes on when
speakerphone

is active

Adjust

Handset,

Speakerphone,

Ringer

Volume

RED

RED

GREEN

GREEN

Program

numbers

into memory

locations

Temporarily
switch to tone
service

TELEPHONE OPERATION

14

Making and Answering a Call

The green LINE light flashes for a line that is ringing. The green LINE light
is on steady for the line that will be selected when the handset is lifted or
S is pressed.The red LINE light is on steady for a line that is in use
and flashes slowly for a line that is on hold.

Handset

To Make a Call

Lift the handset. You can dial your call manually,or use the memor y
dialing feature. The red LINE light for selected line goes on. If Automatic
Line Selection is on,lifting the handset will connect to an idle line. To
select a specific line for the call,press L or l.

To Receive a Call

If Automatic Line Selection is on,lift the handset. The ringing line is
automatically selected. To choose a specific line to answer or override any
automatic selection by the product,press a line button before or after
lifting the handset.

Speakerphone

To Make a Call

To make a call, press S. The SPEAKER light and the red LINE light
for the selected line go on. Wait for a dial tone,then dial the call manually
or by using memory dialing.

If Automatic Line Selection is on,pressing S will connect to an idle
line. To select a specific line for the call, press the line button before or
after pressing S.

To Receive a Call

If Automatic Line Selection is on,press S. The ringing line is
automatically selected. To choose a specific line to answer or to override
any automatic line selection,press the LINE button beside a flashing light,
then press S. Press S again to end the call.

To switch from handset to speakerphone,press S, then replace
the handset. (The handset will not be active after S is pressed.)

To switch from speakerphone to handset,lift the handset.

Automatic Line Selection

Automatic Line Selection is preset to be active. This means the system is
preset to select a line for you when you lift the handset or press S.
The system will automatically select a ringing line before an idle line,and
an idle line before the primary line. If both lines are idle or ringing,the
primary line is selected. If you have manually selected a line,the selection
is active for 10 seconds and overrides automatic selection.

When Automatic Line Selection is off,the primary line will be selected
unless you pre-select a line as stated above under “Handset.”

Volume

The VOLUME button adjusts the speaker or the handset during your call.
Adjusting one does not affect the other.

Lift the handset and press V to increase volume,or press v
to decrease volume. You will hear beeps each time you press the VOLUME
button. You will hear a three-beep tone when the maximum volume level
is reached.

Redial

The last number dialed on this phone is stored in redial memory until you
dial another number. To dial the same number a gain, lift the handset or
press S,listen for the dial tone,then press R.

Hold

Press H. The red LINE light for the line on hold flashes. You can now
replace the handset in the cradle without disconnecting the call. The
speakerphone is automatically turned off. You cannot access any special
features.

To release Hold, press the appropriate LINE button and lift the handset or
press S

— OR —
Lift the handset of an extension phone on the same line.

TELEPHONE OPERATION

15

TELEPHONE OPERATION

16

Switching Between Lines During a Call

During a call on one line,you can make or answer a call on the other line
by pressing H. You can use the H and Line buttons to switch back
and forth between calls as often as necessary.

For example: With Automatic Line Selection on,while you are using Line 1,
Line 2 rings.

1 Press H to hold Line 1.
2 Press l to select the line for the incoming call,then lift the

handset or press S to answer the call.

3 Press L to hang up Line 2 and return to your first call

— OR—
Press H to hold Line 2, and press L to return to your

first call.

Mute

This feature lets you mute the line you’re on so that you can hear the other
party, but the other party can’t hear you.

To activate this feature,press and release M. The MUTE light goes on.
To retur n to normal conversation, press and release M again.

NOTE:Switching from handset to speakerphone or from speakerphone to
handset also cancels Mute.

Conference Calls

You can use both lines at the same time to set up a three-way conference call.

1 Answer or make a call on one line,then put the call on hold.
2 Press the other line button,and make or answer another call.
3 Press C to connect all parties. The red LINE lights for both

lines are lit during a conference call.

If one party hangs up during a conference call,you might hear a dial tone.
Press the Line button of the remaining call to disconnect the other line and
eliminate the dial tone.

NOTE: Under cer tain circumstances, the far-end parties on a conference
call may not hear one another clearly.

17

TELEPHONE OPERATION

Conference Call Options

To place a conference call on Hold:

1 Press H to hold both lines. Both red LINE lights will flash.
2 Press C to release hold and continue your conference call.

To talk privately with one caller:

1 Press H. The red LINE light for the active line will be on steady

and the red LINE light for the line on hold will be flashing.

2 Press the Line button of the party with whom you want to speak

privately.

3 Press C to continue your conference call.

To disconnect one par ty from a conference call and keep the other on the
line,press the Line button of the call you want to continue.

Flash

Use F instead of the switchhook to activate telephone company
subscriber services such as Call Waiting or 3-Way Calling.

When taking a Call Waiting call,press F to connect to the call. Press
F again to retur n to the first call without losing the second call.

Temporar y Tone Dialing

If you have dial pulse (rotary) service,you can change from dial pulse
to touch tone dialing during a call by pressing *. This is useful if you
need to send touch tone signals for access to telephone banking or
long-distance services.

1 Dial the number.
2 Press T or *.Buttons pressed after this send touch tone signals.
3 After you hang up,the phone automatically returns to rotary ser vice.

Ringer Volume

When you are not on a call,press the Line button for the ringer whose
volume you want to adjust. Then you can increase the ringer volume by
pressing the top part of V,and decrease it by pressing v.
Each time you press VOLUME you will hear a shor t sample of r inger
volume. There are seven levels of volume control. Setting the ringer to the
lowest level turns the ringer off (you will hear a three-beep tone to
indicate when the ringer is at the highest level or when the ringer is off).

18

TELEPHONE MEMOR Y

Store

numbers in

telephone

memory

Memory
Location
button

Softkeys—
program
system features

Softkeys—

program

system features

White
Memory
Locations

Gray

Memory

Locations

Redial the
last number
dialed in
memory

TELEPHONE MEMOR Y

19

This telephone has nine white dial locations (white spaces on the directory
card) and nine gray dial locations (gray spaces on the director y card).Each
location can store up to 24 digits. Number s stored will not be lost even in
the event of a power failure,and even if you have not installed batteries.

NOTE: You may choose to store emergency numbers in memory
locations.This feature is provided only as a convenience and the
manufacturer assumes no responsibility for customer reliance upon the
memory feature. Programming/testing of emergency numbers should be
performed in the early morning or late evening (off peak) hours.

Storing Numbers in Memory

1 Press P.
2 Enter the telephone number you want to store (up to 24 digits).
3 To enter a space in the number display,use the softkey to select

SPACE when enter ing the telephone number. If you make a
mistake,use the softkey to select BKSPACE, and re-enter the digit.

4 Press the one-touch (white space) location where you want to

store the number (you will hear a three-beep confirmation tone)
— OR—
Press W and the two-touch (gray space) location.

5 Repeat Steps 2–4 to store another number

— OR—
Press P to exit.

TELEPHONE MEMOR Y

20

Storing Numbers from Call History in Memory

While reviewing Caller ID information,you can store information from
Caller ID call history in telephone memor y.

1 Use + or - to scroll through the call history.
2 Press O to see choices of how the number can be dialed.

For example, 555-1212

1-555-1212
1-908-555-1212

The flashing number is the cur rently selected format. Use + or ­to select another format.

3 When the screen displays the information you want to store in

memory,press P.

4 Press the one-touch location where you want to store the

information

— OR—

Press W and the two-touch location.

Storing a Pause or Wait in a Memor y Number

You may want to store a two-second “pause,”or a 30-second “wait,”in the
sequence of digits you store as a memory number. When stor ing numbers
in memory,use the softkey to select PAUSE where you want dialing to
pause. The screen displays P where the pause occur s during dialing.A
pause or a wait each count as one digit when sorting numbers.

To enter more than one pause in a row,select PAUSE,SPACE,BKSPACE,
then PAUSE again.

To inser t a 30-second wait, select PAUSE,then select PAUSE a gain. The
screen displays W (replacing the P) where the wait occurs during dialing.
When you are using the memory location to place a call,you can shorten
the wait by pressing any one-touch (white space) key.

Dialing Numbers from Telephone Memor y

Dial numbers stored in white locations by lifting the handset (or pressing
S) and then pressing the button for the location. Dial numbers
stored in gray locations by pressing W and the button for the location.

Erasing Numbers from Telephone Memor y

1 Press P.
2 Press the memory location (or W and the memory location)

you want to erase.

3 The screen displays Memory Erased.

CALLER ID OPERATION

21

NOTE: You must subscribe to Caller ID and Call Waiting service with
your local telephone company for this system to work. You must also
subscribe to Call Waiting Deluxe service for the Call Waiting Deluxe
features to work. Contact your local telephone company for information
about service availability. Different telephone service providers may call
these services by different names.

Softkeys
access
Call
Waiting
Deluxe
features

Softkeys

access

Call

Waiting

Deluxe

features

Name of caller

on Line 1

Drops current
call in a call
waiting situation

Remove one or

all calls from

Caller ID memory

or call history

Access custom

calling features

Dial a number

stored in the

call log

Scroll through

call history

Name of caller

on Line 2

Blinks when there is
a new message(s)
waiting in voice mail
service, lights steady
when unreviewed
call is received

Blinks when there is
a new message(s)
waiting in voice mail
service, lights steady
when unreviewed
call is received

22

CALLER ID OPERATION

About Caller Identification (Caller ID)

This unit keeps a record of the names and numbers of the last 99 calls,
whether you answer the phone or not.

For each call that comes in,the screen displays the following infor mation
between the first and second rings:

• Your caller’s name (15 letter s are sent by your telephone company);

• The caller’s area code and telephone number (the area code is not
displayed if it is programmed as the Home Area Code);

• The time and date of the call; and

• The position of the call in call history.

If you answer a call before the information appears on the screen,it will
not be in the call history.

LOCAL 1 LOCAL 2
Change which
area code?
HOME DONE

23

CALLER ID OPERATION

Message Waiting and NEW CALL Lights

There is a NEW CALL light for each line at the top of the set. The NEW
CALL light will stay on steadily when you have new calls in the call log.
The light will turn off after you have reviewed all new calls. If you
subscribe to a telephone company voice mail service,this light flashes if you
have unretrieved messages waiting.

At times,the system will occasionally receive a false signal and the
NEW CALL light will f lash. To tur n off the light:

1 Press O,then select VOICE MSG.
2 Softkeys to control line 1 are shown.Use the OK softkey to move

to line 2 if needed.Select LIGHT OFF to correct the message light
for the line shown.

3. Press O when done.

Voice mail signals are sent in two different ways;this set automatically
selects the method which is used by your voice mail service.(Your service
provider can provide you with more information about your service.) If
you move or change service providers,you may need to use the RESET
softkeys shown on the above menus to avoid missing messages.

Softkeys access
Call Waiting
Deluxe features

Scroll through call history

Softkeys access

Call Waiting

Deluxe features

Indicates

additional

options

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CALLER ID OPERATION

Call Screening

You can see who’s calling before you answer the phone. The screen
displays the name and number of your caller,if the information is available.
If both lines have calls,the top two lines of the screen display information
about Line 1,and the bottom two lines on the screen display information
about Line 2.

Call History

This telephone assigns each incoming call a number from 1 to 99. The
most recent call will have the highest number. For example,if two calls
have been received,call number 2 is the most recent. When the memor y is
full,the oldest call information is automatically deleted to make room for
the new incoming call information. Ccalls in the call histor y are displayed
in the order in which they were received.

1 Press O,then select CALL ID.
2 Use + or - to select (current selection is flashing)

ALL CALLS system stores and displays all calls

received,in order

NO CALLS system stores and displays no call history

3 Use the softkey to select OK when your selection is flashing.Press

O again to exit.

Reviewing Call History

The screen displays call information for about 30 seconds after it has been
received.

1 To review latest calls, press -.
2 To advance through the call histor y from an earlier call, press +.

The screen displays END OF LIST at the end or the beginning of
the call history to indicate you have reviewed all calls.

Removing Call Records from History

Use + or - to find the record you want to remove. Press r to erase
a displayed call record. The screen displays CALL REMOVED.

To remove all calls from history,press r when the screen is showing
the Call History summar y. The screen prompts “To remove all calls
press remove.” Press r again.

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Repeat Calls

You can choose whether you want repeat calls listed separately,or each
repeat call combined with the original call (for unreviewed calls only).
Combined calls include the repeat count,the time/date reflects the most
recent call,and the call history is reordered (if necessar y).

1 Press O,then select CALL ID and press OK until you reach

the Repeat Calls screen.

2 Use + or - to select one of the options shown below:

COMBINED ENTRY repeat call is combined with the original
SEPARATE ENTRIES repeat call is listed separately

3 Use the softkey to select OK when your selection is flashing.

Display Dial

As you review calls in history, you can dial a displayed phone number.
If the call information came from your Home Area Code (the one you
programmed at installation),the screen displays only the seven-digit
number (without an area code). When you use Display Dial,the system
dials the seven displayed digits. (See INSTALLATION for instructions to
program up to four other local area codes.)

1 Locate the number in call history.
2 Press and release d.The speakerphone is automatically

activated.You can lift the handset before or after d is
pressed and the number is dialed.

If you are dialing a long-distance call,the leading “1”will automatically
be pre-dialed. The screen shows the number being called.

CALLER ID OPERATION

26

CALLER ID OPERATION

Display Dial Options

You can change how the call history is set up for review.
Use this feature if you want to check and/or change the way a number in

call history is dialed.

1 Press + or - to locate the number you want to call.
2 Press d to make the call

— OR—
Press O to see choices of how the number can be dialed.
For example, 555-1212

1-555-1212
1-908-555-1212

The flashing number is the cur rently selected method.Use + or

- if you need to select another choice,then press d to
make the call.

Call Waiting

This feature only works if you have subscribed for it with your local
telephone company. You must subscribe to Caller ID with Call Waiting as a
single,combined service with your telephone ser vice provider for your
phone to display Caller ID information for Call Waiting calls.

Press F to connect to the Call Waiting call without losing the first call.

Call Waiting Deluxe Features

This product is Call Waiting Deluxe enabled. If you subscribe to this
service from your local telephone company,your phone will allow you to
view Caller Identification information for Call Waiting calls, plus it gives you
the option of interactively managing the Call Waiting call. Depending on
the options available to you from your provider,you can:

• Forward the Call Waiting call to another number or voice mail

• Conference the existing call with the Call Waiting caller and yourself

• Play an announcement (pre-selected by your service provider) for the
Call Waiting caller

• Place the Call Waiting caller on hold and play a hold announcement
while you finish your existing call

• Drop either line at the touch of a button.

27

CALLER ID OPERATION

Using Call Waiting Deluxe Options

1 To access the Call Waiting Deluxe options menu,press O.
2 Select LINE 1 or LINE 2.
3 The Screen prompts Which options do you use?, then prompts,

in order, HOLD?,ANNOUNCE?,CONFERENCE?, FORWARD?.

4 Select YES if you subscribe to the displayed feature;select NO if you

do not. Repeat these choices for each feature shown for this line.

5 After the last feature,a screen will show you your choices for this

line. Repeat these steps for the other line or press O if you
are done.

Call Waiting Deluxe Hold

To use this ser vice, you must subscribe to it as explained in “About
Call Waiting Deluxe”in BEFORE YOU BEGIN.

This feature allows you to put an incoming call on hold while you are on
another call.

1 You receive a Call Waiting call. The display shows the number of

the person calling,and the Call Waiting Deluxe options menu.

2 Select HOLD.
3 The call will be put on hold.

Call Announce

To use this ser vice, you must subscribe to it as explained in “About
Call Waiting Deluxe”in BEFORE YOU BEGIN.

This feature allows you to give an incoming call an announcement while
you are on another call.

1 You receive a Call Waiting call. The display shows the number of

the person calling,and the Call Waiting Deluxe options menu.

2 Select ANNOUNCE.
3 The caller will hear the announcement you have pre-selected with

your local telephone service provider.

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CALLER ID OPERATION

Conference Call Waiting Call

To use this ser vice, you must subscribe to it as explained in “About
Call Waiting Deluxe”in BEFORE YOU BEGIN.

While on a call,you can use the Call Waiting Deluxe Conference feature to
conference in a Call Waiting call. For example:

1 You are on a call using Line 1.
2 You receive a Call Waiting call. The display shows the number of

the person calling.

3 Select CONF. Your Call Waiting call is now conferenced with your

pre-existing call.

Dropping Calls During Conferencing

After using the Call Waiting Deluxe Conference feature, the display will
show two DROP softkeys with the telephone numbers of each call.

1 To drop a call, press the DROP softkey with the telephone number

of the call to be dropped.

2 You can continue your call with the other caller as a standard call.

Combining Conference Features

While on a conference call,you can include a Call Waiting call in your
conference call. For example:

1 You are on a call using Line 1.
2 You include a caller on Line 2 and have a conference call.
3 You receive a Call Waiting call. The display shows the number of

the person calling,and which line it came in on.

4 Select CONF. Your Call Waiting call is now conferenced with your

pre-existing conference call.

Call Forward

Call Forward allows you to forward an incoming call from your home
telephone to a different location. This feature requires Call Forwarding,a
service available through your local telephone company. This ser vice may
be called by different names by different local telephone service providers.
There is a fee for this service and they may not be available in all areas.

For this feature to work properly,both your telephone and the telephone
that you are forwarding the call to must be in areas where Call Forwarding
service is available and the telephone companies must be using compatible
equipment.

1 You receive a Call Waiting call. The display will show the number

of the person calling,and the Call Waiting Deluxe options menu.

2 Select FORWARD.
3 The call will be forwarded to the telephone number you have

pre-selected with your local telephone service provider.

Drop Call

To use this ser vice, you must subscribe to it as explained in “About
Call Waiting Deluxe”in BEFORE YOU BEGIN.

If you have subscribed to the Drop feature,press D to answer the
Call Waiting call and disconnect the original call.

CALLER ID OPERATION

29

IN CASE OF DIFFICULTY

30

If you have difficulty operating this phone,tr y the suggestions below.
For Customer Service,visit our website at www.telephones.att.com or call
1 800 222–3111. Please r etain your receipt as your pr oof of pur chase.

No Dial Tone

• Make sure all plugs are connected properly. Inspect the line cord
connections at the modular jack and at the telephone.Also inspect the
coiled handset cord connection at both ends.

• Check to make sure the phone is not on Hold.

• In the event of a power failure,Line 2 cannot be used.Use Line 1 to
make your call.

• In the event of a power failure,batteries must be installed for the
phone to dial out.
IMPORTANT: Do not change batteries during a power failure. If the
batteries are removed during a power failure,the phone cannot be
used until AC power returns,even if new batteries are installed.

• Unplug the telephone and connect it to another modular jack. If it still
does not work,and other telephones in your home are working,the
problem is with this phone.

Call Cannot Be Dialed or is Dialed Slowly

• This product comes set in touch tone mode. If you have pulse dialing
service,you cannot dial numbers with the phone set to touch tone.
Press O,then L or l,then select OK or DONE until the
screen displays DIAL MODE. The cur rent selection is f lashing. Use +
or - to select TOUCH TONE or DIAL PULSE,then use the softkey to
select OK.

• In the event of a power failure,batteries must be installed for the
phone to dial out or receive calls.

Difficulty Storing Numbers in Memory

Make sure you are pressing the correct sequence of buttons for storing in
one-touch and two-touch locations.

Telephone Does Not Ring

• Make sure the ringer volume is not turned off.

• If there are several other telephones on the same line,try
disconnecting some of the other telephones. Having too many
telephones connected can also create problems such as low ringer
volume or impaired sound quality during calls.

Problems with Line Status Lights

Make sure all plugs are connected properly. Inspect the line cord
connections at the modular jack and at the telephone. Also inspect the
coiled handset cord connections at both ends.

NEW CALL Light Stays On

Make sure you have reviewed the entire call history.

Low Battery Indicator is Displayed

• Make sure the batteries are installed cor rectly.

• Replace all batter ies with new batteries.

Speakerphone Does Not Work

If the other person cannot hear you,make sure the MUTE light is off.

IN CASE OF DIFFICULTY

31