AT&T 952 User Manual

Two-Line Speakerphone 952

Fold open this manual for information about this
telephone’s installation and operation. Please
also read Part 1 — Important Product Information.

AT&T and the globe symbol are registered trademarks of AT&T Corp. licensed to Advanced American Telephones.

© 2001 Advanced American Telephones. All rights reserved.

Printed in China. Issue 1AT&T 7/01

USER’S MANUAL

Part 2

1

INSTALLATION

2

Before You Install

NOTE: To use this product as a two-line phone,
you must have a two-line modular jack or two
separate one-line modular jacks. To use both lines
of a two-line telephone, your local telephone
company must provide two telephone numbers.

Batteries

Before using the telephone, you should install four
AA batteries (not included). If you are connecting
only Line 1 or only Line 2, use two batteries, as
indicated on the bottom of the phone. If you are
connecting both lines, use four batteries.

You can use the phone without batteries to dial and
receive calls using the handset, but it requires batteries
to power the Line Status lights, the headset, and the
Auto Redial feature.

1 Turn the telephone upside down (Figure 1).
2 Remove the base by pressing the tabs located

on the top of the base.

3 Press down on the tab located between the

arrows on battery cover (Figure 2). Remove
the battery cover and insert new AA
batteries, not included (Figure 3).

4 Replace the battery cover.

CAUTION: Always unplug the line cord before

installing new AA batteries.

Figure 2

Figure 3

Figure 1

3

INSTALLATION

1 Connect line cord(s) to telephone.

• If you have a two-line jack, use only the line
cord with the clear modular plugs on each
end. Plug one end into the jack labeled L1
OR L1/L2 on the back of the telephone.

• If you have two separate jacks, use both line
cords. Insert one end of the cord with the
blue plugs into the jack labeled L1 OR L1/L2
on the back of the telephone. Insert one end
of the cord with the clear plugs into the jack
labeled L2 on the back of the telephone.

2 Attach the base.

Turn the base so that the larger end of the base is
toward the top of the telephone. Attach the base
by inserting the tabs into the slots. Push down on
the large end of the base to lock it into place.

3 Connect the line cord(s) to your modular

jack(s).

• If you have a two-line jack, plug the
free end of the line cord into a modular
telephone jack. Make sure the cord snaps
firmly into place.

• If you have two separate jacks, plug the
free end of the cord with the blue plugs into
the modular jack for Line 1. Plug the free
end of the cord with the clear plugs into the
modular telephone jack for Line 2. Make sure
the cords snap firmly into place.

4 Connect handset to telephone.

5 Set Dial Mode.

This product comes set for touch tone dialing.
Make sure you choose the correct dialing method
(TONE or PULSE); dial pulse dialing will not work
if you have touch tone service.

To set for dial pulse (rotary) service, lift handset
and press L or l, then press P, #, #,
#, 3. To change back to touch tone service, press
P, #, #, #, 8.

To switch from pulse to tone dialing during a
phone call, see “Temporary Tone”under
TELEPHONE OPERATION.

6 Check for dial tone.

Press L, lift the handset, press K
or press h, and listen for a dial tone.
Then press l. If you cannot hear a dial tone,
turn to IN CASE OF DIFFICULTY.

7 Confirm Lines 1 and 2.

To determine which line is which, press L
and call one of your telephone numbers. If you
hear a busy signal, Line 1 is the number you called.
If Line 2 rings, it is the number you called.

Data Port

If you want to connect another device (such as a
modem or fax machine) to the wall jack, you can use
the jack on the phone labeled DATA L2. The data port
uses Line 2; a call picked up on Line 2 at another
extension may interrupt a fax, modem, or message
transmission.

Headset Jack

You can use this telephone hands-free
when you install any AT&T 2.5 mm
headset, purchased separately.

Plug the headset into the jack.
Do not force the connection,
but make sure the plug fits
securely.

Table/Desk

Telephone Line
Cord with blue
modular plugs

Telephone Line Cord with

clear modular plugs

Modular

Jack for

Line 1

Modular
Jack for
Line 2

Telephone Line
Cord with clear
modular plugs

Two-line
Modular

Jack

INSTALLATION

4

3 Reverse handset tab.

To mount the telephone on a wall, you must
reverse the handset tab. This tab holds the
handset when you hang up.

Hold down the switchhook, and slide the tab
up and out of its slot. Turn the tab so that the
curved end is up. Insert the tab back into its slot.

1 Connect bundled line cord(s) to the telephone.

Leave the telephone line cord(s) bundled.

• If you have a two-line wall jack, use only

the line cord with the clear modular plugs on
each end. Plug one end into the jack labeled
L1 OR L2 on the back of the telephone.
Place the bundled line cord in the open area
under the set.

• If you have two separate wall jacks, use

both line cords.
Leave the cord with
the blue plugs
bundled. Plug one
end of this cord into
the jack labeled L1
OR L1/L2 on the
back of the
telephone.
Unbundle the cord
with the clear plugs. Plug one end of this
cord into the jack labeled L2 on the back of
the phone. Rebundle the cord and store it in
the open area under the set.

2 Attach the base.

Turn the base so that the larger end of the base
is toward the bottom of the telephone. Attach
the base by inserting the tabs into the slots.
Push down on the large end of the base to lock
it into place.

Wall

4 Connect the line cord(s) to modular wall

jack(s) and mount phone onto wall jack.

• If you have a two-line jack, plug the free

end of the line cord into the modular wall
jack. Make sure the cord snaps firmly into
place. Place the phone on the wall jack
mounting studs and pull down until it is
held securely.

• If you have two separate jacks, plug the

free end of the cord with the blue plugs into
the jack for Line 1. Plug the free end of the
cord with the clear plugs into the jack for
Line 2. Make sure the cords snap firmly into
place. Place the phone on the wall jack
mounting studs and pull down until it is
held firmly in place.

Follow Steps 4 through 7 under Table Installation.

TELEPHONE OPERATION

5

Mute

Press to prevent the

other party from hearing

you. Press again to return

to conversation.

Make a Call

Press a LINE button
and lift the handset

— OR —

Press K

— OR —

Press h, then
dial the call.

Answer a Call

Press a LINE button
and lift the handset

— OR —

Press K

— OR —

Press h.

End a Call

Hang up

— OR —

Press K (if on
speakerphone call)

— OR —

Press h(if on
headset call).

Flash

Press F instead
of pressing the
switchhook to
activate services such
as Call Waiting or
3-Way Calling. You
may have to press
other buttons before
or after F as
explained in the
custom-calling
instructions
provided by your
local telephone
company.

Temporary Tone

If you have dial pause (rotary) service you can change from pulse
to tone dialing during a call by pressing t.

1 Dial the telephone number.
2 Press t. All buttons pressed after this send tone signals.
3 After you hang up, the phone returns to pulse dialing.

RINGER Volume

Set each switch

to OFF, LO or HI.

You can dial and

answer calls

normally with

one or both

switches set

to OFF.

Line Status Lights

Red on: line in use

Red flashing: line on hold

Green flashing: line ringing

Light is on when

MUTE is active.

Handset/Speakerphone/

Headset Volume

While on a call press

VOLUME + to increase,

or VOLUME - to
decrease volume.

Appropriate light goes

on when headset or

speakerphone is in use.

Hold

Press to put a line on

hold. You can hang

up the handset. To

return to the call,

press the appropiate

LINE button and

lift the handset

— OR —

Press h

— OR —

Press K

— OR —

Lift the handset of

an extension phone

on the same line.

Redial

Press L or l,
then lift the handset

— OR —

Press K

— OR —

Press h, then press
a to call the the

last number (up to 24
digits) dialed on the line.

Automatic Redial

This phone can automatically and repeatedly redial
the last number you called. Press L or l, then
press a without lifting the handset or
pressing K or h. You will hear the
numbers being dialed. When the call is answered, you
must either lift the handset or press K or
h to talk.

If the line called is busy, the phone will redial every
40 seconds up to 10 times (timing begins when the
phone is on hook).

To stop automatic redialing at any time, press
a again. Lifting the handset or pressing
K or h will also cancel Automatic Redial.

NOTE: This feature will not work if C is
pressed. This feature works when the handset is
on hook.

Switching Between Lines During a Call

During a call on one line, you can make or answer a
call on the other line by pressing H. You can use
the H and LINE buttons to switch back and forth
between calls as often as necessary.

Example: While using Line 1, Line 2 rings:
1 Press H to hold Line 1.
2 Press l to answer the other call.
3 Press L to hang up Line 2 and return

to your first call

— OR —

Press H to hold Line 2, and press L
to return to your first call.

Conference Calls

You can use both lines at the same time to set up
a three-way conference call.

1 Make or answer a call and press H.
2 Establish a call on the other line.
3 Press C.
4 Hang up to end a conference call.

If one caller hangs up during a conference call, you
might hear a dial tone. Press the LINE button of the
remaining call to disconnect the other line and
eliminate the dial tone.

NOTE: Under certain circumstances, the far-end
parties on a conference call may not hear one
another clearly.

Conference Call Options

To place a conference call on Hold:
1 Press H to hold both lines.
2 Press C to release Hold then lift the

handset or press K or h and
continue your conference call.

To talk privately with one caller:

1 Press the LINE button of the person with

whom you want to speak privately then lift
the handset or press K or h.

2 Press C to continue your conference

call.
To disconnect one party from a conference call and
keep the other on the line, press the LINE button of
the call you want to continue.

NOTE: If you leave the C button down after
a conference call, then dial another number, your
call might be completed, but you might hear a busy
signal from the other line. Press H, then press
each LINE button until you identify the line being
used for your completed call.

TELEPHONE OPERATION

6

TELEPHONE MEMORY

7

Directory Card

Remove the plastic

cover and the

directory card.

Write your

telephone

numbers in the

spaces provided,

and write the

telephone

numbers (or

names) that you

want to store in

each memory

location. Replace

the card and

plastic cover in

the space
provided.

Two-Touch

Dialing

The 16 gray spaces

on the directory

card are two-touch

memory locations.

To dial one of these

numbers you must

press l, then

the memory button

next to the number.

One-Touch Dialing

The 16 white spaces on
the directory card are
one-touch memory
locations. You can dial
one of these numbers by
pressing the memory
button next to the number.

Storing Memory Numbers

1 Lift the handset.
2 Press and release P.
3 Enter the telephone

number you want to store
(up to 24 digits) or press
a to store the last
number dialed.You will
hear a beep each time you
press a button. Press P
to store a three-second
dialing delay.

4 Press and release a

one-touch location

— OR —

Press and release l,
then a two-touch location.
You will hear a two-beep
confirmation tone.

5 Hang up.
Repeat Steps 1-5 to

store another number.

Erasing Numbers

To remove a number from memory,enter another number in the
same location. To clear a memory location and leave it empty,

1 Press L or l, then lift the handset.
2 Press P.
3 Press the button of the memory location you want to clear.

Dialing Memory Numbers

1 Press L or l.
2 Lift the handset

— OR —

Press K

— OR —

Press h and listen
for dial tone.

3 Press and release a one-touch

memory location

— OR —

Press and release l
then a two-touch memory
location.

If you have difficulty operating this phone, try
the suggestions below. For Customer Service,
visit our website at www.telephones.att.com or
call 1 800 222–3111. Please retain your receipt
as your proof of purchase.

No Dial Tone

• Make sure all plugs are connected properly.
Inspect the line cord connections at the modular
jack(s) and at the telephone. Also inspect the
coiled handset cord connection at both ends.

• Make sure a line is selected (Line 1 or Line 2).

• Make sure Hold is not activated.

• If you do not hear a dial tone when you press
h, make sure the headset is firmly
connected at the jack.

Call Cannot Be Dialed Or Is Dialed
Slowly

• This product comes set for touch tone (TONE)
dialing. Make sure you choose the correct dialing
mode, touch tone dialing will not work if you
have dial pulse (PULSE) service.

• If you just used Temporary Tone, leave the
handset on the base for a few seconds before
making another call.

Automatic Redial Interrupted

• If the phone rings during the Automatic Redial
sequence, you will cancel it if you lift the
handset, press K or press h to take
the call.

• Lifting the handset, pressing K or pressing
h will cancel Automatic Redial.

• Low battery power can affect Automatic Redial.
For information about changing batteries, see
“Batteries” under INSTALLATION.

Difficulty Storing Numbers In Memory

• Review “Storing Memor y Numbers” under
TELEPHONE MEMORY to make sure you are
pressing the correct sequence of buttons.

• If you are interrupted by a recorded
announcement telling you to hang up (or a
loud buzzing noise), hang up and try to enter
the number more quickly.

• Try calling the number you want to enter into
memory. When the call is ended, press P,
a and a memory button.

• If someone lifts an extension phone while you
are storing numbers in memory, programming
might be interrupted. Make sure all extensions
are on hook while storing numbers in memory.

• You might not hear the confirmation beep if
the handset volume is set too low, or if you
are in a noisy location.

• Do not put the phone on Hold while storing
numbers.

Problems With Line Status Lights

• Make sure all plugs are connected properly.
Inspect the line cord connections at the modular
jack(s) and at the telephone. Also inspect the
coiled handset cord connections at both ends.

• Try replacing old batteries. See “Batteries” under
INSTALLATION.

• Make sure the batteries are correctly installed,
and that the battery contact surfaces and battery
case are clean.

• If only one telephone line is connected, make
sure that only the batteries for that line (as
labeled on the battery compartment) are
installed.

Cannot Answer Call Pressing h

• Make sure the headset is firmly connected
at the jack.

Telephone Does Not Ring

• Make sure the RINGER switch is set in the LO
or HI position.

• If there are several other telephones on the
same line, try disconnecting some of the other
telephones. Having too many telephones
connected can also create problems such as
low ringer volume, or impaired sound quality
during calls.

IN CASE OF DIFFICULTY

8