900 MHz Cordless Telephone/
Answering System 9351
Please also read
Part 1 — Important
Product Information
USER’S MANUAL
Par t 2
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AT&T and the globe symbol are registered trademarks of AT&TCorp.licensed to Advanced American Telephones.
REVISED
1/1/01
9351_book_2ATT 1/1/01 3:33 PM Page ii
© 2000 Advanced American Telephones. All rights reserved.
Printed in China. 850004375 Issue 2AT&T 12/00
9351_book_2ATT 1/1/01 3:33 PM Page iii
INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Before You Install.......................... 2
Ta ble/Desk Installation ................. 4
Wall Installation ............................ 5
TELEPHONE OPERATION . . . . . . . . . . . . . 7
Make or Answer a Call .................. 7
End a Call...................................... 7
Change Channel............................ 7
Redial ............................................ 7
Handset Volume............................ 7
Flash/Call Waiting.......................... 7
Page/Handset Locator................... 8
Temporary Tone Dialing................ 9
Handset Ringer Style ..................... 9
Ringer Off ..................................... 9
Headset Jack................................ 10
Operating Range......................... 10
TELEPHONE MEMORY . . . . . . . . . . . . . . . 11
Store Memory Numbers.............. 11
Store a Pause in a
Memory Number..................... 11
Change/Replace a Stored
Memory Number..................... 11
Dial Memory Numbers ............... 11
Directory Label ........................... 11
ANSWERING SYSTEM OPERATION
At the Base ................................ 12
Audible Indicators....................... 12
About Mailboxes......................... 12
About Announcements ............... 12
Record Your Announcement....... 13
Answering System Feature Setup. 14
Feature Summary........................ 14
Listen To,Save
& Delete Messages................... 15
Call Screening/Intercept............. 16
Record a Memo........................... 16
Message Window Display............ 16
ANSWERING SYSTEM OPERATION
At Touch Tone Phone.................. 17
Connect with the
Answering System................... 17
Voice Menu ................................. 17
Remote Access Commands......... 18
BATTERIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Charging the Handset
Battery Pack............................. 19
Replacing the Handset
Battery Pack............................. 20
Spare Battery Charger................. 21
IN CASE OF DIFFICULTY . . . . . . . . . . . . . . 22
CONTENTS
1
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Before You Install
1 Choose a location for the base near an electrical outlet and a
telephone jack.
This phone requires a modular telephone jack and a standard electrical
outlet (110v AC) not controlled by a wall switch.
2 Install the handset battery.
b) Plug battery pack
connector into
handset.
d) Replace
cover by
sliding it up
into place.
a) Remove battery
compartment
cover by pressing
on the
indentation
and sliding
downward.
c) Place battery pack
in compartment
with the wires in
the lower left
corner,along the
bottom of the
battery pack.
2
INSTALLATION
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INSTALLATION
3
3 Attach the belt clip to the cordless handset (optional).
To attach To remove
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INSTALLATION
4
Use only the power cord supplied with this product. If you need a
replacement,call 1 800 222-3111.
3 Charge the handset battery.
Place the handset in the base. Charge the battery for at least 24 hours
the first time. After the first charge,the battery is typically fully
charged overnight.
4 Check for dial tone.
After the batteries are charged,pick up the handset and press P;
you should hear a dial tone.
5 Set the dial mode.
If you have touch tone service,the phone is ready to use as soon as the
batteries are charged.
If you have dial pulse (rotary) service,you’ll need to change the dial mode.
When the phone is off,press P,*, #,P to set the dial mode to
dial pulse. To retur n to touch tone dialing, press P,*,*, P.
Standard
electrical outlet
Modular
telephone
jack
Table/Desk Installation
1 Connect the
telephone
line cord.
2 Connect the power cord. The
ANSWER ON/OFF light goes on,and CL
flashes in the Message Window.
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INSTALLATION
5
Wall Installation
1 Position the wall mount adapter on the base.
2 Connect the telephone line cord.
3 Connect the power cord.
The ANSWER ON/OFF light goes on,and
CL flashes in the
MessageWindow.
Use only the power cord supplied with this product. If you
need a replacement,call 1 800 222-3111.
Align tabs on wall
mount adapter with
holes on bottom of
base. Snap wall
mount adapter firmly
into place.
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INSTALLATION
6
4 Mount the base on the wall.
5 Follow Steps 3–5 in “Table/Desk Installation.”
a) Align holes on base
with mounting studs
on wall jack.
b) Place power
cord as shown,
so it hangs
straight down
between base
and wall.
c) Pull base down
on mounting
studs until it
locks into place.
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TELEPHONE OPERATION
7
End a Call
Place handset
in base
— OR —
Press O.
Exit
programming.
Cancel a page.
Handset Volume
Adjust volume of
what you hear
through the handset.
Make or
Answer a Call
Lift handset
from base
— OR —
Press P and
wait for light to
go on steadily.
Flash/
Call Waiting
Access special
telephone company
subscriber services.
Change Channel
Switch to a
clearer channel.
Redial
Follow the
instructions under
“Make or Answer
a Call,”then press
R to call the
last number dialed
(up to 24 digits).
On steadily: Blinking:
Handset in use Programming mode
Flashing: Flashing slowly:
Line ringing Battery low
Temporary Tone
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TELEPHONE OPERATION
8
Page/Handset Locator
Press once to page the handset for up
to one minute;press twice to cancel.
Indicates
handset
is in base
Indicates
spare battery
is installed
Indicates base
is connected to
AC power
Flashes when a call is coming
in; on steadily when any
phone on this line is in use
Spare battery
compartment
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TELEPHONE OPERATION
9
Temporary Tone Dialing
If you have dial pulse (rotary) service,you can change from dial pulse to
touch tone dialing during a call by pressing *. This is useful if you need to
send touch tone signals for access to telephone banking or long-distance
services.
1 Dial the number.
2 Press *. Buttons pressed after this send touch tone signals.
3 After you hang up,the phone automatically returns to dial pulse
(rotary) service.
Handset Ringer Style
You can select from four different handset ringer styles.
1 Make sure the handset is off.
2 Press G,#.
3 Press 1,2,3,or 4 to select your ringer style. You will hear a sample
of the ringer style.
4 Press G.
Ringer Off
1 Make sure the handset is off.
2 Press G,#.
3 Press 5.
4 Press G.
5 To tur n the r inger on again,see “Handset Ringer Style.”
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Headset Jack
You can use this telephone hands-free when you install a 2.5 mm headset
(AT&T SKU# 24099),purchased separately.
Plug the headset into the jack located on the right side of the handset
(under the small rubber flap). Do not force the connection,but make sure
the plug fits securely.
Operating Range
This cordless telephone operates within the maximum power allowed by
the Federal Communications Commission (FCC). Even so,this handset and
base can communicate over only a certain distance — which can vary with
the locations of the base and handset,the weather,and the construction of
your home or office. For best performance,keep the base antenna fully
upright.
If you receive a call while you are out of range, the handset might not
ring — or if it does ring,the call might not connect when you press P.
Move closer to the base,then press P to answer the call.
If you move out of range during a phone conversation, you might
hear noise or interference. To improve reception,move closer to the base.
If you move out of range without pressing O,your phone will be
left “off the hook.” To hang up properly,walk back into range,periodically
pressing O.
TELEPHONE OPERATION
10
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TELEPHONE MEMORY
11
Store a Pause
in a Memory
Number
Press to store a
two-second
pause in the
dialing sequence.
Each press adds
another twosecond pause
and counts as
one digit.
Store Memory
Numbers
1 Make sure the
handset is off.
2 Press G. The
PHONE light blinks.
3 Press the number
button (0–9) where
you want to store
the telephone
number.
4 Dial the telephone
number (up to 16
digits)
— OR —
Press R to
store the last
number dialed.
5 Press M.
Directory Label
Use the self-
adhesive directory
label to keep a
record of numbers
(or names) stored
in memory. It’s
best to write on
the label before
applying it to
the base.
This cordless phone can store 10 telephone numbers,each up to 16 digits
long. You can dial number s stored in memor y just by pressing M and
a number button.
Dial Memory
Numbers
1 Press P.
2 Press and release
M, then press
the number button
(0–9) where the
memory number is
stored
.
Change/Replace
a Stored Memory
Number
Store a new number
in its place.
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ANSWERING SYSTEM OPERATION
AT THE BASE
12
Audible Indicators
This system gives you voice prompts for feature operations and voice
confirmations when you press a button or complete an operation.
About Mailboxes
This answering system has three voice mailboxes. Callers using a touch
tone phone can select the mailbox in which their messages will be
recorded by pressing # 1,# 2,or # 3 after the system answers the call.
All other messages will be recorded in Mailbox 1.
About Announcements
• You can record up to two different announcements — one for normal
answering and one for when you’ve set the system to play the
announcement only.
• Use nor mal answering when you want the system to record callers’
messages. Use Announce Only when you want to give information to
callers without accepting messages.
• If you choose not to record an announcement,the system answers with
a pre-recorded announcement.
• The nor mal answering pre-recorded announcement says: “Hello. I’m
unable to answer your call right now. Please leave your name,
number and message after the tone.” The Announce Only
pre-recorded announcement says: “Hello. I’m unable to answer your
call right now. Please call again. T hank you.”
• By setting Announce Only to On or Off,you decide which
announcement your callers will hear when the system answers a call
(the system comes set for normal answering,with Announce Only
turned off). See “Set Announce Only”on page 14 to change your
announcement selection.
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ANSWERING SYSTEM OPERATION
AT THE BASE
13
Record Your Announcement
NOTE: If you have assigned different mailboxes to different people, be
sure to tell callers in your announcement to press # 1, # 2, or # 3 to
leave a message in the appropr iate mailbox.
1 Press U until you hear “Set Outgoing Message.”
2 Press /. After you hear “Now Recording” followed by a
beep,speak toward the base to record an announcement up to 90
seconds long.
3 Press any MAIL BOX button to stop recording. The system plays
back your recorded message.
To review your announcement at any time:
1 Press U until you hear “Set Outgoing Message.”
2 Press any MAIL BOX button.
To delete your announcement:
Press D during announcement playback. The system will use the
pre-recorded announcement until you record a new one.
Turn Answering
System on or off
Enter Answering
System feature
setup and choose
a feature to set
Confirm/r eview
feature setting
Record outgoing
announcement
Delete outgoing
announcement,
messages
Select a
feature setting
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Answering System Feature Setup
You can set up one feature at a time,or you can set up a feature and then
move on to set up another feature.
1 Make sure the answering system is on.
2 Press and release U until you hear the system announce the
feature you want to set. Refer to the “Feature Summary” below for a
description of the features and your choices.
3 Press S to hear the feature’s settings.
4 Press t to confirm your selection.
Feature Summary
Default settings indicated by*.
System announces: Description/directions:
“Set Security Code”
Set the remote access code you will use
19
*
to access features and functions of the
answering system from a touch tone phone.
“Set Day and Time” Set the clock: After you set the day,repeat
Steps 2 and 3 in “Answering System
Feature Setup”to set hours and minutes.
“Set Audible Message Aler t” When Message Alert is turned on,the base
Off
*
beeps once every 10 seconds when new
On messages have been received.
“Set Announce Only” When you set the system to Announce
Off
*
Only,caller s hear your announcement,
On but cannot leave a message.
“Set Base Ringer” Turn the base ringer on or off.
On
*
Off
“Set Number of Rings” Choose how many times the phone will
2 ring before the system answers a call.
4
*
With Toll Saver active,the system answers
6 after two rings when you have new
Toll Saver messages and after four rings when you
have no new messages.
NOTE: Exit Feature Setup at any time by pressing a MAIL BOX button.
ANSWERING SYSTEM OPERATION
AT THE BASE
14
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ANSWERING SYSTEM OPERATION
AT THE BASE
15
Listen To, Save & Delete Messages
The system automatically saves your messages until you delete them,
and can store approximately 15 minutes of messages,memos,and
announcements (up to a maximum of 99 messages).
After playing a message,the system announces the day and time it was
received. While the message plays,the Message Window displays the
number of the message. After playing the last message in a mailbox,the
system announces “End of messages.” If the system has less than five
minutes of recording time left,it announces remaining time.
To play and delete messages,either press and release the appropriate
button or hold it down for more than two seconds as indicated below.
The system beeps while a button is held down.
Press < to
repeat a
message or
> to skip to
the next one;
hold < to
slow down or
> to speed
up playback.
Adjust Playback Volume
System beeps three times at
highest or lowest setting.
Play Messages
Press to play all
messages in a
mailbox;hold to
play only new
messages. Press
again to stop
playback.
Delete Messages
• Press to delete
the message
that’s playing.
• Hold,then press
a MAIL BOX
button to delete
all messages in
that mailbox.
• You cannot
delete a message
until it’s been
reviewed;
deleted
messages cannot
be recovered.
Message
Window
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Call Screening/Intercept
1 Make sure the answering system is on,and set the message playback
volume control above level 1 so you can hear the caller’s message.
2 If you decide to take the call,press P on the handset.
3 If you pick up an extension phone during the announcement and the
announcement does not stop right away,press and release the
telephone switchhook.
Record a Memo
You can record
a memo up to four minutes long to store as an incoming message.
1 Press and release /.
2 Press a MAIL BOX button to select a mailbox for the memo. After
the beep,speak toward the microphone. The Message Window
displays the length of your memo.
3 To stop recording, press the MAIL BOX button again.
Message Window Display
Window Displays: When:
0 No new messages in any mailbox
1
–
98, f lashing Total number of messa ges in all mailboxes
0
–
99 ↔ F Memory is full,or total number of messages is 99
Counting 1 to 99 Duration of Announcement or Memo recording
99, f lashing Length of recording is more than 99 seconds
1
–
99 Current message number during message playback
1
–
8, steady for Indicates volume level selected when VOLUME +
one second or VOLUME - is pressed
00
–
99 Current Remote Access Code while setting
A Announce Only mode
ON or OFF, steady for Displayed when any setting is changed from
one second On or Off
CL ↔ normal display Clock needs to be set
– – System is answering a call or is in remote operation
– – , flashing System is in programming mode or initializing
ANSWERING SYSTEM OPERATION
AT THE BASE
16
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ANSWERING SYSTEM OPERATION
AT TOUCH TONE PHONE
17
Connect with the Answering System
You can access many features of this system remotely from a touch tone
phone.
1 Dial your telephone number.
2 When the system answers,press #,then enter your
RemoteAccess Code (preset to 19). The system beeps twice.
3 Within two seconds,enter a remote command (see “Remote Access
Commands”on page 18).
4 Press * 0 to exit remote operation.
Voice Menu
The system has voice prompts to help you with remote operation. Press
* 5 to hear the menu while remotely connected to the answering system.
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Remote Access Commands
Function: Command:
Play messages in Press #,then the appropriate mailbox
a mailbox number (1,2,or 3). The system plays
new messages. If there are no new
messages,the system plays old messages.
Repeat a message Press # 4 while messa ge is playing;
each press backs up another message.
Skip a message Press # 6 while message is playing;
each press advances another message.
Stop Press # 5.
Save messages Hang up.
Delete message Press # 9 while message is playing.
Review announcement Press # 7;system plays announcement,
then beeps.
Record announcement Press * 7;after beep,record
announcement,press # 5 to stop.
System plays back announcement.
Record memo Press * 8;then mailbox number where
you want memo recorded;speak after
beep;press # 5 to exit.
End remote access call Press * 0.
Turn system off Press # 0;the system announces,
“The machine is off.” Press # 0 again
to turn the system back on.
Turn system on When system is of f,it answers after 10
rings and announces,“Please enter your
security code.” Press #, then enter your
remote access code.
NOTE: The remote access call will automatically end if 20 seconds go by
with no key being pressed (other than when recording or playing
messages or announcements).
ANSWERING SYSTEM OPERATION
AT TOUCH TONE PHONE
18
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BATTERIES
19
Charging the Handset Battery Pack
This battery should remain charged up to six days with the ringer turned
on and up to twelve days with the ringer off. A fully charged battery
provides an average talk time of about six hours.
The battery pack needs charging when:
• A new batter y is installed in the handset.
• The phone beeps twice when you press P.
• The phone light flashes slowly.
Place the handset in the base so the CHARGING light turns on. The battery
pack is typically fully charged in eight hour s.
You can keep the batter y fully charged by returning the handset to the
base after each use.
If you repeatedly get a low battery indicator,even after eight hours of
charging,the batter y should be replaced. Use only AT&T battery 3301
(SKU# 91076).
CAUTION: Charge the battery provided with or identified for use
with this product only in accordance with the instructions and
limitations specified in the User’s Manual,Part 1.
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20
Replacing the Handset Battery Pack
1 Remove the battery compartment cover on the handset by
pressing on the indentation and sliding the cover downward.
2 Lift out the old battery pack and disconnect.
3 Align the two holes in the new battery pack’s plug with the
socket pins, and snap the plug into place. Place the battery pack
in the compartment with the wires in the lower left corner, along the
bottom of the battery pack.
4 Replace the cover by sliding it up into place.
5 The new battery pack must be charged before using the phone.
Place the handset in the base and allow it to charge for at least
24 hours the first charge. The telephone might operate before that,but
for best performance,let the battery pack charge fully.
BATTERIES
9351_book_2ATT 1/1/01 3:33 PM Page 20
BATTERIES
21
Spare Battery Charger
This phone is equipped with a built-in spare battery charger in the base
unit. The spare battery charger allows you to always have a charged
battery available should the handset battery charge become low.
To install the spare battery pack (purchased separately,
Replacement Battery #3301, AT&T SKU# 91076):
1 Open the base unit spare battery compartment.
2 Plug battery pack
connector into base.
Place the spare
battery pack in the
compartment.
3 Replace the spare battery compartment cover.
4 When the battery is installed properly, the SPAREBATTERY light on the
base will be on.
5 The spare battery will be fully charged after 24 hours.
Spare battery
compartment
cover
Spare battery
compartment
9351_book_2ATT 1/1/01 3:33 PM Page 21
IN CASE OF DIFFICULTY
22
If you have difficulty operating this phone,try the suggestions below.
For Customer Service,visit our website at www.telephones.att.com or call
1 800 222–3111. Please retain your receipt as your proof of purchase.
If the phone doesn’t work at all, check these items first:
• Make sure the AC adapter is plugged into an outlet not controlled by a
wall switch.
• Make sure the telephone line cord is plugged firmly into the base unit
and the modular jack.
• Make sure the base antenna is fully upright.
• If the handset does not beep when you press P,the battery might
need charging.
• Make sure the batter y pack is installed cor rectly.
• If you have dial pulse (rotary) ser vice on your phone line, make sure
the dial mode is set to dial pulse (see INSTALLATION).
If the above suggestions don’t solve the problem, try
re-initializing the handset and base:
1 Disconnect the power to the base.
2 Remove the handset battery pack.
3 Wait a few minutes.
4 Connect the power to the base.
5 Insert the handset battery pack.
6 Put the handset in the base to re-initialize.
If you hear a two-beep signal when you try to use the handset:
• You might be out of range. Move closer to the base and try again.
• If moving closer to the base doesn’t help,try following the directions
above for re-initializing the handset and base.
If the phone does not ring when you receive a call:
• Make sure the handset ringer is on.
• Make sure the telephone line cord is connected firmly to the base and
the telephone jack.
• Make sure the AC adapter is plugged firmly into an outlet not
controlled by a wall switch.
• You might be too far from the base;move closer.
• You might have too many extension phones on your telephone line to
allow all of them to ring. Try unplugging some of them.
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IN CASE OF DIFFICULTY
23
If you hear noise or interference when using the phone:
• Make sure the base antenna is fully upright.
• You may be out of range. Move closer to the base.
• Press and release C to change to another of the 30 channels
available. If noise is exceptionally loud,move closer to the base before
changing channels.
• Household appliances plugged into the same circuit as the base can
sometimes cause interference. Try moving the appliance or the base to
another outlet.
• The layout of your home or office might be limiting the operating
range. Try moving the base to another location,preferably on an
upper floor.
• If the buttons don’t work,try placing the handset in the base for at
least 15 seconds.
If you hear other calls while using your phone:
• Press C to change to another channel.
• Disconnect the base from the modular jack and plug in a corded
telephone. If you still hear other calls,the problem is probably in your
wiring or local service. Call your local telephone service company.
If you lose a call after changing channels:
You were probably almost out of range. Move closer to the base before
changing channels. Before placing another call,set the handset in the base
for at least 15 seconds.
If you are unable to operate special telephone ser vices or other
equipment requiring touch tone signals:
If you have dial pulse (rotary) service,follow the directions under
“Temporary Tone Dialing”in the TELEPHONE OPERATION section of
this manual.
If messages are incomplete:
• If a caller leaves a very long messa ge,par t of it may be lost when the
system disconnects the call after three minutes.
• If the caller pauses for more than seven seconds,the system stops
recording and disconnects the call.
• If the system’s memory becomes full during a messa ge,the system
stops recording and disconnects the call.
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IN CASE OF DIFFICULTY
24
If you have difficulty hearing messages:
Check the volume setting.
If the system does not answer after the correct number of rings:
• Make sure that the ANSWER ON/OFF light on the base is on. If it is off,
press o.
• If Toll Saver is on,the number of rings changes to two when you have
new messages waiting.
• In some cases, the system may be affected by the ringing system used
by the local telephone company.
• If the memory is full or the system is off,the system answers after
10 rings.
If CL appears in the Message Window:
You need to reset the clock.
If the system does not respond to commands from a remote
touch tone phone:
• Make sure you are calling from a touch tone phone. When you dial a
number, you should hear tones. If you hear clicks instead,the phone is
not a touch tone telephone.
• The answering system may not detect the Remote Access Code while
your announcement is playing. Try waiting until the announcement is
over before entering the code.
• Make sure you enter your Remote Access Code cor rectly.
• There may be noise or interference on the phone line you are using.
Press keys firmly.
If your outgoing announcement isn’t clear :
• When you record your announcement,make sure you speak in a
normal tone of voice,about nine inches from the base.
• Make sure there is no “background”noise (TV,music,etc.) while you
are recording.
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