ARRIS WBM750 User Manual

Touchstone®WBM750

Wideband Cable Modem

User’s Guide

Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the Touchstone WBM750 Wideband Cable Modem brings it all to you faster and more reliably. The high-speed, always-on connection won’t keep you waiting.

The Touchstone Wideband Cable Modem provides an Ethernet connection for use with either a single computer or home/ofﬁce Local Area Network (LAN). Some Wideband Cable Modems also provide a USB 2.0 connection. You can connect two separate computers at the same time using both of these connections.

Installation is simple and your cable company will provide assistance to you for any special requirements.

The links below provide more detailed instructions.

Safety Requirements Getting Started Installing and Connecting Your Wideband Cable Modem Installing USB Drivers on Your PC Conﬁguring Your Ethernet Connection Using the Wideband Cable Modem Troubleshooting Glossary

Export Regulations

This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited.

Copyright © 2008 ARRIS. All rights reserved. The information in this document is subject to change without notice. The statements, conﬁgurations, technical data, and recommendations in this document are believed to be

accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products speciﬁed in this document. The information in this document is proprietary to ARRIS.

ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS. All other trademarks and registered trademarks are the property of their respective holders.

Protected under one or more of the following U.S. patents: 7,031,453; 7,100,011. Other patents pending. ARSVD01158

Release 7 Standard 1.4 November 2008

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Safety Requirements

ARRIS Wideband Cable Modems comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below:

CAUTION

Risk of shock

Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualiﬁed personnel only!

CAUTION

Risk of damage

To prevent overheating your Wideband Cable Modem, do not block the ventilation holes on the unit.

Do not locate the equipment within 6 feet (1.9m) of a ﬂame or ignition source (e.g. heat registers, space heaters, ﬁreplaces, etc.).

• Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocution.

• Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of electrocution.

• Use only power supply and power cord included with the equipment.

• Equipment should be installed near the power outlet and should be easily accessible.

• The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the European Union and in certain other countries, CATV installation equipotential bonding requirements are speciﬁed in IEC 60728-11, Cable networks for television signals, sound signals and interac- tive services, Part 11: Safety. This equipment is intended to be installed in accordance with the requirements of IEC 60728-11 for safe operation.

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If the equipment is to be installed in an area serviced by an IT power line network, as is found in many areas of Norway, special attention should be given that the installation is in accordance with IEC 60728-11, in particular Annex B and Figure B.4.

• In areas of high surge events or poor grounding situations and areas prone to lightning strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power Conversion) on the AC, RF, and Ethernet lines.

• When the Wideband Cable Modem is connected to a local computer through USB or Ethernet cables, the computer must be properly grounded to the building/residence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer’s speciﬁcations.

• Do not use spray cleaners or aerosols on the Wideband Cable Modem.

• Clean the Wideband Cable Modem only with a dry cloth.

Radio Frequency Emissions and Immunity

United States Compliance

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Product Safety

UL listed per UL60950.

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European Compliance

This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s).

A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc., 3871 Lakeﬁeld Drive, Suite 300, Suwanee, GA 30024.

As indicated by this symbol, disposal of this product is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE). WEEE could potentially prove harmful to the environment; as such, upon disposal of the Wideband Cable Modem the Directive requires that this product must not be disposed as unsorted municipal waste, but rather collected separately and disposed of in accordance with local WEEE ordinances.

This product complies with directive 2002/95/EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances (RoHS) in electrical and electronic equipment.

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Getting Started

About Your New Wideband Cable Modem

The Touchstone WBM750 Wideband Cable Modem is DOCSIS® or Euro-DOCSIS™ compliant with the following features:

• Speed: much faster than dialup or ISDN service

• Convenience: supports USB 2.0 (if equipped) and Ethernet; both can be used simultaneously

• Flexibility: provides high speed DOCSIS 2.0 data service or wideband DOCSIS 3.0 data service

• Compatibility: supports tiered data services (if offered by your cable company)

What’s in the Box?

Make sure you have the following items before proceeding. Call your cable company for assistance if anything is missing.

• Wideband Cable Modem

• Power Cord

• Quick Installation Guide

• USB Cable (if the Wideband Cable Modem has a USB port)

• Ethernet Cable

• CD-ROM (if the Wideband Cable Modem has a USB port)

• Screws for Wall Mounting the Unit

• End User License Agreement

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What’s on the CD?

The CD provides the following items:

• Quick Install Guide

• User’s Guide

• USB Drivers (Windows 2000/XP/Vista)

• Remove USB Driver Utility

Items You Need

If you are installing the Wideband Cable Modem yourself, make sure you have the following items on hand before continuing:

• Wideband Cable Modem package: see What’s in the Box? for a list of items in the package.

• Coaxial cable (coax): as shown in the image to the left, this is a thin cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV. You can buy coax from any electronics retailer and many discount stores; make sure it has connectors on both ends. There are two types of connectors, slip-on and screw-on; the screw-on connectors are best for use with your Wideband Cable Modem. The coax should be long enough to reach from your Wideband Cable Modem to the nearest cable outlet.

• Splitter (optional): provides an extra cable connection by splitting a single outlet into two. You may need a splitter if you have a TV already connected to the cable outlet that you want to use. You can buy a splitter from any electronics retailer and most discount stores; you may also need a short piece of coax cable (with connectors); use it to connect the splitter to the cable outlet and then connect the Wideband Cable Modem and TV to the splitter.

Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television and/or internet connection.

• Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any questions.

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System Requirements

The Touchstone Wideband Cable Modem operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and conﬁguring networking.

To use the Wideband Cable Modem, you need DOCSIS 3.0 high-speed Internet service from your cable company.

Recommended Hardware

The following hardware conﬁguration is the minimum recommended. Computers not meeting this conﬁguration can still work with the WBM750, but may not be able to make maximum use of WBM750 throughput.

CPU: P4, 3GHz or faster RAM: 1GB or greater Hard drive: 7200 RPM or faster Ethernet: Gig-E (1000BaseT)

Windows

Ethernet connection: Windows 98, Windows 98 SE (Second Edition), Windows ME, Windows 2000, Windows XP, or Windows Vista

USB connection (if equipped): Windows 2000, Windows XP, or Windows Vista Note: For best results, Windows XP should be conﬁgured with a TCP receive

window size of 256KB (the XP default is 64 KB). The TCP Optimizer program, available from speedguide.net

, can be used to make this change.

MacOS

Ethernet connection only: MacOS X

Linux/other Unix

Ethernet connection only: Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel

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Ethernet or USB?

There are two ways to connect your computer (or other equipment) to the Wideband Cable Modem. The following will help you decide which is best for you:

Ethernet

Ethernet is a standard method of connecting two or more devices into a Local Area Network (LAN). Use the Ethernet connection if your computer has built-in Ethernet hardware, does not use Windows, or you want to share the Wideband Cable Modem connection with several computers.

Note: To connect two or more computers to the Ethernet port, you will need a

hub or broadband router (available at computer retailers).

The Wideband Cable Modem package comes with a 6-foot (1.9m) Ethernet cable (the connectors look like wide telephone connectors); you can purchase a longer cable if necessary at a computer retailer. If you are connecting the Wideband Cable Modem directly to a computer, or to an Ethernet hub or broadband router with a cross-over switch, ask for Category 5 (CAT5) straight-through cable. If you are connecting the Wideband Cable Modem to an Ethernet hub or broadband router without a crossover switch, ask for a Category 5 crossover cable.

USB Cable

USB

USB (Universal Serial Bus) is meant for connecting a variety of accessories, such as keyboards, mice, printers, and communications devices (including Wideband Cable Modems) to a single computer. Use the USB connection if you have only one computer, and the computer is using a Windows operating system (Windows 2000 or later), and has no built-in Ethernet hardware. Wideband Cable Modems with USB ports include a 5-foot (1.6m) USB cable.

Both

If you have two or more computers, you can connect one computer to the Wideband Cable Modem’s USB port and one or more other computers to the Ethernet port. To connect two or more computers to the Ethernet port, you will need a hub or broadband router (available at computer retailers).

For more information about connecting two or more computers, contact your cable service provider.

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What About Security?

Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security:

• Keep your operating system updated with the latest security patches. Run the system update utility at least weekly.

• Keep your email program updated with the latest security patches. In addition, avoid opening email containing attachments, or opening ﬁles sent through chat rooms, whenever possible.

• Install a virus checker and keep it updated.

• Avoid providing web or ﬁle-sharing services over your Wideband Cable Modem. Besides certain vulnerability problems, most cable companies prohibit running servers on consumer-level accounts and may suspend your account for violating your terms of service.

• Use the cable company’s mail servers for sending email.

• Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If you have an open proxy, your cable company may suspend your account to protect the rest of the network.

• If you connect your Wideband Cable Modem to a wireless LAN, make sure you enable security and encryption on the wireless hub (for the same reasons that you should run only secured proxies). Consult the documentation and technical support of the wireless equipment provider for help.

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Installing and Connecting Your Wideband Cable Modem

Before you start, make sure that:

• You have contacted your cable company and veriﬁed that they provide data service using standard DOCSIS 3.0 technology.

• You have all the Items You Need

• Cable and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one.

• For best performance, use high-quality RG-6 type coax cable and minimize or eliminate splitters between the cable jack and the Wideband Cable Modem.

Note: To prevent overheating your Wideband Cable Modem, do not block the

ventilation holes on the unit.

If you have ordered service, your cable company should conﬁgure the Wideband Cable Modem automatically. You need only follow the instructions in this section to install and connect the Wideband Cable Modem.

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Front Panel

The front of the Wideband Cable Modem provides the following indicators.

A Power: indicates whether AC power is available to the unit B DS: indicates downstream connectivity

A B C

D E

C US: indicates upstream connectivity D Online: indicates internet data transmission status E Link: indicates Ethernet (all models) or USB (if equipped) connectivity

between the Wideband Cable Modem and computer

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Rear Panel

The rear of the Wideband Cable Modem has the following connectors and controls:

A Reset button: resets the Wideband Cable Modem as if you power cycled the

unit. Use a pointed non-metallic object to press this button.

A CB D E

B Ethernet

connector (yellow): for use with a computer or home network LAN

connection.

C USB connector (if equipped) (blue): for use with a computer USB connec-

tion.

D Cable: connector for the coax cable

E Power: connector for the power cord.

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Mounting the Wideband Cable Modem

You can either mount the Wideband Cable Modem on a wall or place it on a desktop. For wall-mount applications, you can mount the Wideband Cable Modem with the indicators facing upward (vertical) or to the side (horizontal).

Tools and Materials

For wall-mounted installations, make sure you have the following tools and materials before proceeding:

• screwdriver (ﬂat-blade or Phillips, depending on what kind of screws you use)

• wall-mount template (included)

• transparent tape (for temporarily securing the mounting template to the wall)

• for mounting on drywall: Two 1/4” (6mm) drywall anchors and a drill with 1/4” (6mm) bit (not included)

• for mounting on plywood or studs: two #6 x 1.5” (38.1 mm) self tapping screws; the head diameter should be approximately 6mm (0.25inches)

Location

Always position the Wideband Cable Modem:

• within 1.3m (4 feet) of an AC outlet. The power cord must reach the outlet without stretching and without adding extension cords.

• with the indicator lights facing up or to the right as shown

• near a cable outlet (to avoid long cable runs).

• where the ventilation holes on the unit will not be blocked

Note: For best performance, use high-quality RG-6 type coax cable and mini-

mize or eliminate splitters between the cable jack and the Wideband Cable Modem.

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Instructions

Wall-mounting instructions Note: When mounting the Wideband Cable Modem on drywall, try to position

the modem so at least one of the screws are fastened to a stud. This may prevent the Wideband Cable Modem from pulling out of the wall in the future.To prevent overheating, do not block the ventilation holes on the sides of the unit.

1 Position the mounting template on the surface where you intend to mount

the Wideband Cable Modem and secure in place with transparent tape.

2 Drill holes through the template in the speciﬁed locations for the mounting

screws. After drilling holes, remove the template from the surface.

3 If using drywall anchors, set them into the wall. Then, drive the screws into

the wall leaving a gap of about 1/8” (3 mm) between the screw head and the wall. If not using anchors, just drive the screws.

4 Orient the Wideband Cable Modem with the indicator lights facing up or

right, as desired. Slip both mounting slots (in the back of the Wideband Cable Modem) over the screws, then slide the case down until the narrow end of the keyhole slot contacts the screw shaft.

Step 3

Step 4

5 Proceed to Connecting the Wideband Cable Modem

Desktop mounting instructions

1 Position the Wideband Cable Modem so that:

• air ﬂows freely around it

• the back faces the nearest wall

• it will not fall to the ﬂoor if bumped or moved

2 Proceed to Connecting the Wideband Cable Modem

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Connecting the Wideband Cable Modem

1 Connect one end of the coax cable to the cable outlet or splitter, and the

other end to the Wideband Cable Modem’s Cable connector (C). Tighten the connections by hand, then tighten an additional 1/8 turn with a wrench.

Note: For best performance, use high-quality RG-6 type coax cable and minimize oreliminate splittersbetween thecable jack and the Wideband Cable Modem.

2 Insert the plug from the power cord into the Power connector (D) and insert

the power cord into a convenient AC outlet.

The Power light on the front of the Wideband Cable Modem should light up, then start ﬂashing. See Troubleshooting

3 After connecting the coax cable and power, proceed as needed:

if the Power light does not turn on.

• Making Ethernet Connections

• Making USB Connections (if equipped)

Note: Do not connect the same computer to both the Ethernet and USB ports. Making Ethernet Connections

4 Connect one end of the yellow Ethernet cable to the yellow port on the back

of the Wideband Cable Modem labeled “Ethernet,” (B) and the other end to the Ethernet port on a computer, hub, or broadband router. Recommended connections are 100Base-T or 1000 Base-T to achieve best performance.

Note: If you are connecting to a computer, use the Ethernet cable included in the Wideband Cable Modem package unless it is too short. Longer Ethernet cables areavailable from any computer retailer.To avoidreduceddata throughput performance, do not connect the Wideband Cable Modem to a 10Mbps device.

Making USB Connections

5 (Wideband Cable Modems with USB ports only) Connect one end of the blue

USB cable to the USB port on the computer, and the other end to the USB port on the back of the Wideband Cable Modem (C).

Your computer should detect the Wideband Cable Modem and begin installing the drivers. See Installing USB Drivers on Your PC

for driver instal-

lation details.

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Installing USB Drivers on Your PC

When you plug the Wideband Cable Modem into the PC’s USB port, Windows automatically detects the hardware and begins installing the USB drivers.

This procedure does not explain how to provision the Wideband Cable Modem or otherwise initiate actual service.

The latest USB drivers and documentation are available on line at

http://www.arrisi.com/support/usb/index.asp

Note: Not all Wideband Cable Modems are equipped with a USB port.

Requirements

Make sure you have the following before attempting to install the USB drivers:

• PC with: — CD-ROM drive — at least one free USB port — one of: Windows 2000, Windows XP, or Windows Vista (Windows 95,

Windows 98, and Windows NT are not supported)

— ARRIS USB Driver CD

• USB A/B Cable Cable Modem package)

• (for installations not using DHCP) IP address, subnet, gateway, and DNS information

of appropriate length (a cable is included in your Wideband

Installation Instructions

Select the link for your operating system to see the installation instructions.

• Installing USB Drivers on Windows 2000

• Installing USB Drivers on Windows XP

• Installing USB Drivers on Windows Vista

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