ARRIS VT2500 Users Manual

User Guide

VT2500/VT2400 Voice Gateway

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Gateway TCP/IP Wireless Print Server USB

WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR

MOISTURE. THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING. DO NOT PLACE OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, ON THE UNIT.

CAUTION: TO PREVENT ELECTRIC SHOCK, THIS EQUIPMENT MAY REQUIRE A GROUNDING CONDUCTOR IN THE LINE CORD. CONNECT THE UNIT TO A GROUNDING TYPE AC WALL OUTLET USING THE POWER CORD SUPPLIED WITH THE UNIT.

CAUTION: THIS PRODUCT WAS QUALIFIED UNDER TEST CONDITIONS THAT INCLUDED THE USE OF THE SUPPLIED CABLES BETWEEN SYSTEMS COMPONENTS. TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE CABLES AND INSTALL THEM PROPERLY.

CAUTION: DIFFERENT TYPES OF CORD SETS MAY BE USED FOR CONNECTIONS TO THE MAIN SUPPLY CIRCUIT. USE ONLY A MAIN LINE CORD THAT COMPLIES WITH ALL APPLICABLE PRODUCT SAFETY REQUIREMENTS OF THE COUNTRY OF USE.

CAUTION: INSTALLATION OF THIS PRODUCT MUST BE IN ACCORDANCE WITH NATIONAL WIRING CODES AND CONFORM TO LOCAL REGULATIONS.

CAUTION: DO NOT OPEN THE UNIT. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL.

CAUTION: CHANGES AND MODIFICATIONS NOT EXPRESSLY APPROVED BY MOTOROLA FOR COMPLIANCE COULD VOID USER’S AUTHORITY TO OPERATE THE EQUIPMENT.

When using this device, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

• Read all of the instructions listed here and/or in the user manual before you operate this equipment. Give

particular attention to all safety precautions. Retain the instructions for future reference.

• This device must be installed and used in strict accordance with manufacturer’s instructions as described in

the user documentation that comes with the product.

• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols

that are affixed to this equipment.

• Comply with all instructions that accompany this equipment.

• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC

outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

• Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or

against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the product.

• Place this equipment in a location that is close enough to an electrical outlet to accommodate the length of

the power cord.

• Place unit to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.

• Do not connect the plug into an extension cord, receptacle, other outlet unless the plug can be fully inserted

with no part of the blades exposed.

• Place this equipment on a stable surface.

VT2500/VT2400 Voice Gateway User Guide ii

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Gateway TCP/IP Wireless Print Server USB

• Postpone cable modem installation until there is no risk of thunderstorm or lightning activity in the area.

• Avoid using this product during an electrical storm. There may be a risk of electric shock from lightning. For

added protection for this product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it from the wall outlet, and disconnect the cable system. This will prevent damage to the product due to lightning and power surges.

• It is recommended that the customer install an AC surge protector in the AC outlet to which this device is

connected. This is to avoid damaging the equipment by local lightning strikes and other electrical surges.

• Do not cover the device, or block the airflow to the device with any other objects. Keep the device away from

excessive heat and humidity and keep the device free from vibration and dust.

• Wipe the unit with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners

directly on the unit or use forced air to remove dust.

• Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth

grounded coaxial cable TV wall outlet.

• Always first touch the coaxial cable connector on the cable modem when disconnecting or re-connecting USB

or Ethernet cable from the cable modem or the user’s PC.

• Operate this product only from the type of power source indicated on the product’s marking label. If you are

not sure of the type of power supplied to your home, consult your dealer or local power company.

• Upon completion of any service or repairs to this product, ask the service technician to perform safety checks

to determine that the product is in safe operating condition.

Be sure that the outside cable system is grounded, so as to provide some protection against voltage surges and built-up static charges. Article 820-20 of the NEC (Section 54, Part I of the Canadian Electrical Code) provides guidelines for proper grounding and, in particular, specifies the CATV cable ground shall be connected in the grounding system of the building, as close to the point of cable entry as practical.

FCC Compliance Class B Digital Device

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in an environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

VT2500/VT2400 Voice Gateway User Guide iii

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Canadian Compliance

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numerique de la class B est conforme la norme NMB-003 du Canada.

FCC Certification

This product contains a radio transmitter and accordingly has been certified as compliant with 47 CFR Part 15 of the FCC Rules for intentional radiators. Products that contain a radio transmitter are labeled with FCC ID and the FCC logo.

Important VoIP Service Information

Any services provided through this equipment:

• Are not intended to replace or be a substitute for primary line voice services or Plain Old Telephone Service

(POTS)

• Are not meant to provide guaranteed 911 or E911 services or to permit access to 411 directory assistance

services

VT2500/VT2400 Voice Gateway User Guide iv

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Gateway TCP/IP Wireless Print Server USB

The service provider, not Motorola, is responsible for the provision of VoIP telephony services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the services provided through this equipment.

IMPORTANT: You CANNOT make any calls using this VoIP device if your broadband connection is not functioning properly or if you lose electrical power.

CAUTION: Exposure to Radio Frequency Radiation.

To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists, feet and ankles) must be at least 20 cm (8 inches).

Canada - Industry Canada (IC)

The wireless radio of this device complies with RSS 210 and RSS 102 of Industry Canada.

This Class B digital device complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing.

Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

This device has been designed to operate with two antennae: one is a detachable dipole antenna (reverse SMA type, Tx and RX) that has a maximum gain of 3 dBi; the second is a chip antenna (RX type only) that has a maximum gain of 2 dBi. Any antenna having a higher gain is strictly prohibited per regulations of Industry Canada. The required antenna impedance is 50 ohms.

To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (EIRP) is not more than that required for successful communication.

Only use the antenna(s) provided with this product or an antenna approved by Motorola.

Regulatory, Safety, Software License, and Warranty Information Card

This product is provided with a separate Regulatory, Safety, Software License, and Warranty Information card. If one is not provided with this product, please ask your service provider or point-of-purchase representative, as the case may be.

• THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE

REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. NOT ALL STANDARDS APPLY TO ALL MODELS.

• NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT,

EXCEPT AS STATED ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY

VT2500/VT2400 Voice Gateway User Guide v

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Gateway TCP/IP Wireless Print Server USB

INFORMATION CARD. MOTOROLA’S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER.

All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc.

Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Microsoft, Windows, Windows Me, Windows NT, and Xbox are registered trademarks and used by permission of Microsoft Corporation. trademark of Iomega Corporation. Linux is a registered trademark of Linus Torvalds. Acrobat Reader is a registered trademark of Adobe Systems, Inc. Netscape and Navigator are registered trademarks of Computer Entertainment Inc. trademark of the Wi-Fi Alliance. All other

Windows XP and Xbox Live are trademarks of

Macintosh and AppleTalk are registered trademarks

UNIX is a registered trademark of the Open Group in the United States and other countries. Wi-Fi is a registered

product or service names are the property of their respective owners.

Netscape Communications Corporation

Microsoft Corporation. Microsoft Windows screen shots are

of Apple Computer, Inc. Iomega is a registered

. PlayStation is a registered trademark of

Sony

VT2500/VT2400 Voice Gateway User Guide vi

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Advanced TCP/IP Wireless

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Network Connection Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Sample Wired Network for Home or Office (VT2400) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Sample Wireless Network for Home or Office (VT2500) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Sample Combination Wired and Wireless Network for Home or Office (VT2500) . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Requirements and Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Signing Up for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Existing Routers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Positioning Your Router for Optimal Wireless Performance (VT2500 only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Hardware Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Antenna Installation (VT2500 only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Physical Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Horizontal Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Vertical Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Wall Mount Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Electrical Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Connecting the VT2400/VT2500 to a Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setting Up a New Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Adding the VT2500/VT2400 to an Existing Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Configuring the Voice Gateway to the Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Cable Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

DSL Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Checking the Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Basic Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Starting the VT2400/VT2500 Voice Gateway Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Changing the Default Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Setting Up Minimum Security Network Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Setting the Firewall Policy and Enabling the Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Disabling the Wireless Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Enabling Wireless Security for Wireless Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

VT2400/VT2500 Series Voice Gateway User Guide vii

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Gaming Configuration Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Configuring the Firewall for Gaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Configuring Port Triggers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Configuring a Gaming DMZ Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Rebooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Logging Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Advanced Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the Getting Started Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Gateway > STATUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Gateway > WAN — DHCP Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Gateway > WAN — PPPoE Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Gateway > WAN — Static . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Gateway > LAN — nat config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Gateway > LAN — dhcp server config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Gateway > LAN — dhcp leases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Gateway > LAN – static leases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Gateway > PORT FORWARDING — status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Gateway > PORT FORWARDING — config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Gateway > PORT TRIGGERS - predefined . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Gateway > PORT TRIGGERS - custom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Gateway > DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Gateway > LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

System > CONTROL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

System > CONFIGURATION — backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

System > CONFIGURATION — restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

System > CONFIGURATION — reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

System > LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Firewall > FIREWALL — basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Firewall > FIREWALL — advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Firewall > CONTENT FILTER — status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Firewall > CONTENT FILTER — config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Firewall > SCHEDULES — status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Firewall > SCHEDULES — config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Firewall > LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Voice > STATUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Voice > SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Users > USERS — status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Users > USERS — config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Users > USER GROUPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Users > LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Wireless > STATUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Wireless > NETWORK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Wireless > SECURITY – basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Wireless > SECURITY – advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Wireless > STATISTICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

VT2400/VT2500 Series Voice Gateway User Guide viii

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Configuring TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Configuring TCP/IP in Windows 95, Windows 98, or Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Configuring TCP/IP in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Configuring TCP/IP in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Verifying the IP Address in Windows 95, Windows 98, or Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Verifying the IP Address in Windows 2000 or Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Setting Up Your Wireless LAN (WLAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Encrypting Wireless LAN Transmissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Configuring WPA on the VT2500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Configuring WEP on the VT2500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Restricting Wireless LAN Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Configuring the Wireless Network Name on the VT2500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Configuring a MAC Access Control List on the VT2500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Configuring the Wireless Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Configuring a Wireless Client for WPA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Configuring a Wireless Client for WEP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Configuring a Wireless Client with the Network Name (ESSID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Wireless Pages in the VT2500 Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Wireless > STATUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Wireless > NETWORK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Wireless > SECURITY — basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Wireless > SECURITY — advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Wireless > STATISTICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Front-Panel Lights and Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Wall Mounting Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Software License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

VT2400/VT2500 Series Voice Gateway User Guide ix

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Advanced

Configuration: Basic Advanced TCP/IP Wireless

Introduction

Thank you for purchasing the VT2400/VT2500 Voice Gateway for your home, home office, or small business/enterprise. The VT2400/VT2500 Voice Gateway is ideal for:

• Households having multiple computers that require connection to the Internet and to each other

• Homes, small businesses, or home offices that require affordable telephone service

• Internet gamers that desire easier setup for:

— programs such as DirectX® 7 or DirectX® 8

— sites such as MSN Games by Zone.com or Battle.net

The voice gateway is an adapter that allows up to two analog telephones to use digital telephony services over any broadband Internet connection using:

• a cable modem with high-speed data service from a cable television company

• a DSL (digital subscriber line) modem with high-speed data service from a telephone company

Because the voice gateway is directly connected to your broadband modem, the it can prioritize voice calls over data traffic. This helps ensure high-quality phone service. In addition, it offers rich features for enhanced telephone service, such as caller ID.

The voice gateway also provides a built-in router (VT2400/VT2500) and wireless access point (VT2500 only) for a home or small office network.

Models

The VT2400/VT2500 Voice Gateway family includes these models (the VT2500 and VT2400 are covered in this manual):

VT2000 Provides two telephone lines and connection to a router and a modem. Refer to

the VT2000/VT1000 Series Voice Terminal User Guide for details.

VT2400 Provides two telephone lines, a built-in router, and connection to a modem

VT2500 Provides two telephone lines, a built-in wireless access point and router, and

connection to a modem

You can use a VT2400/VT2500 with almost any:

• Cable modem or DSL modem (broadband modem)

• Microsoft Windows

, Macintosh®, or UNIX® computer with a 10Base-T or 10/100Base-T Ethernet adapter

Features

The VT2400/VT2500 Voice Gateway provides:

• Up to two lines of robust, full-featured telephone and fax service

• Voice-over-data prioritization, which allows you to talk on the phone while using the Internet wihout a

reduction in voice quality

• VPN pass-through support for remote access to enterprise applications

VT2400/VT2500 Series Voice Gateway User Guide 1

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Advanced TCP/IP Wireless

• Full network connectivity in a single unit, eliminating the cost and clutter of stand-alone routers, hubs, and

wireless access points

• Portability — can plug into any broadband connection (cable or DSL)

• Plug-and-play installation

• Compact, low-profile design

• Easy Web-based configuration

• Support for rich telephone service features such as caller ID, call waiting, three-way calling, call forwarding,

etc.

• Firewall and parental controls

Network Connection Types

As shown in the following illustrations, the VT2400/VT2500 Voice Gateway can be set up with a wired or wireless connection, or a combination of the two:

• Ethernet (wired) local area network (LAN)

• Wireless LAN (802.11b/g, WiFi certified) (VT2500 only)

• Combination Ethernet and Wireless LAN (VT2500 only)

VT2400/VT2500 Series Voice Gateway User Guide 2

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Advanced TCP/IP Wireless

Sample Wired Network for Home or Office (VT2400)

The VT2400 Voice Gateway adds advanced routing features and four Ethernet LAN ports, allowing you to connect multiple PCs without the need for a stand-alone hub or router. The VT2400 also includes a firewall to help protect your network against external attacks.

Sample Wireless Network for Home or Office (VT2500)

The VT2500 Wireless Voice Gateway offers all the features of the VT2400 with the added convenience of a built-in

802.11b/g wireless access point for wireless access to broadband services. It eliminates the need for stand-alone routers, hubs, and access points, providing a single platform for connecting telephones and PCs to a broadband link.

VT2400/VT2500 Series Voice Gateway User Guide 3

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Advanced TCP/IP Wireless

Sample Combination Wired and Wireless Network for Home or Office (VT2500)

The VT2500 Wireless Voice Gateway allows you to set up a combination of wired and wireless PCs and other devices in your home or office network. Either a cable or DSL modem can be used.

VT2400/VT2500 Series Voice Gateway User Guide 4

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Advanced TCP/IP Wireless

Front Panel

The front panel of your VT2400/VT2500 provides the following LEDs:

Indicator VT2500/VT2400 Function

Power

Status

WLAN (VT2500 only)

WAN

LAN 1

LAN 2

LAN 3

LAN 4

Line 1

Line 2

Solid green if voice gateway is plugged in and operating normally

Series of blinks indicates various voice gateway events (see next table)

Green indicates activity on the wireless LAN

Indicates activity on the WAN (Internet) and link speed *

The devices on a single LAN port or LAN 1 are connected and operational *

The devices on LAN 2 are connected and operational *

The devices on LAN 3 are connected and operational *

The devices on LAN 4 are connected and operational *

Series of blinks indicates status of Line 1 (see next table)

Series of blinks indicates status of Line 2 (see next table)

* Connection speed is indicated as follows: Green if 100Base-T; Amber if 10Base-T

VT2400/VT2500 Series Voice Gateway User Guide 5

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Advanced TCP/IP Wireless

As a troubleshooting aid, the STATUS, LINE 1, and LINE 2 indicators blink as follows during start-up and image upgrades:

LED Activity Status LED Line 1 or Line 2 LED

None N/A Service is not present on the line

One blink Performing its initial boot sequence The line is off the hook

Two blinks Obtaining its network IP address N/A

Three blinks Downloading its configuration profile

from your VoIP provider

Continuous Downloading a firmware upgrade

initiated by your VoIP provider

Solid N/A Successfully registered with your VoIP provider

a. Line 2 is optional

N/A

Attempting to reregister with your VoIP provider after interruption in service (PSTN failover - see next table)

The WAN port has a dual color LED to indicate network traffic and connection speed:

LED Activity WAN LED

Solid green If there is a 100Base-T connection without activity

Solid amber If there is a 10Base-T connection without activity

Blinking amber If there is a 10Base-T connection with activity

Caution!

Never unplug your Motorola voice terminal while its light is blinking continuously. Instead, allow the image upgrade to finish. If you unplug the Motorola voice terminal during an image upgrade, it may become inoperable.

VT2400/VT2500 Series Voice Gateway User Guide 6

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Advanced TCP/IP Wireless

Rear Panel

The rear panel provides the following connectors:

Item Type Connects To

POWER 12 V An adapter that you plug into an AC power outlet

LAN RJ-45 Ethernet connectors for up to four computers/devices

WAN RJ-45 Ethernet connector to your broadband modem, switch, or hub (“WAN” or

“wide area network” refers here to the Internet)

LINE 1 RJ-11 Telephone line one

LINE 2 RJ-11 Telephone line two

PSTN failover RJ-11? Supports a live phone line from the public switched telephone network,

or “land phone” connected to plain old telephone service. If there is a power failure, phones connected to the voice terminal will still work, but calls will be routed to the PSTN connection instead of the VoIP broadband connection.

Reset button ? Reboots the voice terminal if your VoIP service provider has enabled it.

VT2400/VT2500 Series Voice Gateway User Guide 7

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Advanced TCP/IP Wireless

Before You Begin

Before you begin installation, check that you received the following items with your VT2400/VT2500:

Item Description

AC adapter and line cord

Ethernet cable

Vertical mounting stand Provides vertical mounting on a flat surface for space

Connects the VT2400/VT2500 to an AC electrical outlet

Connects the WAN port on the VT2400/VT2500 to a broadband modem (cable or DSL)

Connects the LAN ports on the VT2400/VT2500 to a computer or other networked device

economy

Requirements and Prerequisites

In addition to the VT2400/VT2500 Voice Gateway, you also need:

• An established Internet connection using a DSL or cable modem (refer to the instructions that came with your modem)

• Activated voice service from your VoIP provider (see “Signing Up for Service” on page 8)

• One or two touch-tone telephones

• Computers with these minimum requirements:

— Pentium-class processor or faster

— 16 MB of memory

— 10 MB of hard disk space available

— Windows

98, Windows® 98 SE, Windows® Me®, Windows®NT, Windows® XP or other Web-enabled

— An Ethernet cable for each computer to be wired to the network (one is provided with the voice gateway).

A wireless adapter installed in each computer to be wireless on the network (refer to the instructions that came with your wireless adapter)

• Optional:

— You may need additional 10/100Base-T category 3 or better straight-through Ethernet cables with RJ-45

terminators

— Plugging the power adapter into a surge protector is also recommended.

to connect additional Ethernet devices (PCs).

Signing Up for Service

To activate voice service, you must provide the MAC address printed on the bar code label marked MTA MAC ID on the bottom of the VT2400/VT2500 to your VoIP provider.

Existing Routers

If you have an existing router or wireless access point, you should print out the router or wireless access point configuration screens so that configuring the VT is made easier. Keep the printed copies for reference later.

VT2400/VT2500 Series Voice Gateway User Guide 8

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Advanced TCP/IP Wireless

Precautions

Caution!

Contact your VoIP provider before connecting your VT2400/VT2500 to your existing telephone wiring. Connect each LINE port to a telephone only; never to a traditional telephone service.

Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

To prevent overheating the VT2400/VT2500, do not block the ventilation holes on the top and sides of the unit.

Do not open the VT2400/VT2500. Refer all service to your VoIP provider.

Wipe the cleaners directly on the unit or use forced air to remove dust.

Any services provided through this equipment:

VT2400/VT2500

with a clean, dry cloth. Never use cleaning fluid or similar

chemicals. Do not spray

• Are not intended to replace or be a substitute for primary line voice services or Plain Old Telephone Service

(POTS)

• Are not meant to provide guaranteed 911 or E911 services or to permit access to 411 directory assistance

services

IMPORTANT: You cannot make any calls using this VoIP device if your broadband connection is not functioning properly or if you lose electrical power.

Document Conventions

Before you begin using the VT2400/VT2500, become familiar with the style conventions used in this manual:

Bold type Indicates text that you must type exactly as it appears, fields you are instructed to select

on a graphical user interface (GUI), or a default value

SMALL CAPS Denotes silk screening on the equipment, typically representing front- and rear-panel

controls and input/output (I/O) connections, and LEDs

Italic type Denotes a displayed variable, a variable that you must type, or is used for emphasis

KEY + KEY Key combinations indicating that you hold down the first key and then press the

second key

KEY, KEY Key combinations indicating that you press the first key, release it, and then press the

second key

Courier font

Indicates text displayed on a graphical user interface (GUI), such as system messages

Related Documentation

The VT2400/VT2500 Series Voice Gateway Quick Start Guide provides instructions for end users to quickly set up and configure the voice gateway.

VT2400/VT2500 Series Voice Gateway User Guide 9

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Advanced TCP/IP Wireless

Installation

Follow the steps and guidelines in this section to physically set up and position the VT2400/VT2500 voice gateway on a flat surface or mount it on the wall.

Positioning Your Router for Optimal Wireless Performance (VT2500 only)

Your voice gateway has an embedded wireless router that uses a radio transmission technology defined by the Institute of Electrical and Electronics Engineers (IEEE) called 802.11 Wireless Fidelity (Wi-Fi). This standard is subdivided into distinct categories of speed and the frequency spectrum used, designated by the lowercase letter after the standard.

For example, the router supports both the ‘b’ and ‘g’ specifications. The 802.11b specification transmits data rates up to 11 Mbps while the 802.11g specification transmits data rates up to 54 Mbps. These are theoretical standards so performance may vary. The radio waves radiate in a donut-shaped pattern. The waves travel through walls and floors, but transmission power and distance are affected. The theoretical distance limit is 1,000 feet (305 meters), but actual throughput and distance varies.

Both standards operate in the 2.4 GHz range, meaning other electrical appliances also might interfere with the router – televisions, radios, microwave ovens, or 2.4 GHz cordless telephones. Therefore, positioning the voice

gateway where it encounters the least interference helps maintain a better connection.

The following table lists the expected wireless range of the router. This table is only a guide and coverage varies due to local conditions.

Data Rate Open Area Closed Area

54 Mbps Up to 100 ft (30m) Up to 60 ft (18 m)

11 Mbp s Up to 900 feet (275 m) Up to 160 feet (49 m)

5.5 Mbps Up to 1300 feet (396 m) Up to 200 feet (61 m)

2 or 1 Mbps Up to 1500 feet (457 m) Up to 300 feet (91 m)

To achieve the best wireless performance, review these guidelines before deciding where to place the voice

gateway:

• Placing the voice gateway in the center of your network is the best location because the antenna sends out

the signal in all directions.

• Placing the voice gateway in a higher location, such as on top of a cabinet, helps disperse the signal cleanly,

especially to receiving locations on upper stories.

• If possible, position the voice gateway so there is direct line of sight between the unit and your other home

network devices.

• Avoid placing the voice gateway next to large solid objects like computer cases, monitors, walls, fireplaces,

etc. This helps the signal penetrate more cleanly.

• Other wireless devices such as televisions, radios, microwaves, and 2.4 GHz cordless telephones can

interfere with the signal. Keep these devices away from the voice gateway.

• Mirrors, especially silver-coated, can reduce transmission performance.

VT2400/VT2500 Series Voice Gateway User Guide 10

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Advanced TCP/IP Wireless

Hardware Setup

Hardware setup includes:

• antenna installation (VT2500 only)

• physical placement - horizontal, vertical, or mounted on the wall

• electrical connection - connecting the power cord

Antenna Installation (VT2500 only)

When shipped, the antenna for the router is not connected to the voice gateway. To attach the antenna to the

voice gateway:

1 Locate the antenna port on the back of the voice gateway (the threaded knob).

2 Screw the antenna connector clockwise onto the threaded knob until firmly seated. Do not over-tighten.

VT2400/VT2500 Series Voice Gateway User Guide 11

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Advanced TCP/IP Wireless

Physical Placement

For desktop use, the voice gateway can be installed either horizontally or vertically. It can also be mounted on a wall.

Horizontal Installation

1 Place the voice gateway in the desired location as shown in the figure below.

2 Follow the installation procedures for connecting and configuring the voice gateway to a network.

VT2400/VT2500 Series Voice Gateway User Guide 12

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Advanced TCP/IP Wireless

Vertical Installation

1 Insert the router into the supplied base stand. Ensure that the antenna’s location is on top. The voice

gateway’s foot slides snugly into a notch in the base stand to keep it stable.

2 Follow the installation procedures for connecting and configuring the voice gateway to a network.

Wall Mount Installation

If you mount the VT2400/VT2500 on the wall, you must:

• Position the VT2400/VT2500 as specified by the local or national codes governing residential or business

communications services.

• Follow all local standards for installing a network interface router/network interface device (NIU/NID).

If possible, mount the VT2400/VT2500 to concrete, masonry, a wooden stud, or other solid wall material. Use anchors when necessary, such as when you must mount the voice gateway on drywall.

To mount the VT2400/VT2500 on the wall:

1 Print the Wall Mounting Template diagram in the Specifications section of this manual.

The illustration shows the two keyholes with the plus sign that indicates the center where the screws must be located (7.047 inches apart). The drawing provides the exact dimensions required to mount the

VT2400/VT2500 on a wall.

VT2400/VT2500 Series Voice Gateway User Guide 13

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Bef

illi

Configuration: Basic Advanced TCP/IP Wireless

To print the Wall Mounting Template, click the Print icon or choose Print from the File menu.

3 In the Pages field, enter the page number in this manual on which the Wall Mounting Template appears.

4 Click OK.

5 Measure the printed template with a ruler to ensure that it is the same size as the template drawing indicates

(7.047 inches).

6 Use a center punch to mark the center of the holes on the wall.

7 On the wall, locate the marks for the mounting holes you just made.

Warning!

ore dr

ng holes, check thestructure for potential damage towater, gas, or electric lines.

8 Drill the holes to a depth of at least 3.8 cm (1½ inches).

9 If necessary, seat an anchor in each hole. Use M5 x 38 mm (#10-16 x 11/2 inch) screws with a flat underside

and maximum screw head diameter of 10.5 mm to mount the voice gateway.

10 Using a screwdriver, turn each screw until part of it protrudes from the wall, as shown:

• –There must be 4.0 mm (.16 inches) between the wall and the underside of the screw head.

• –The maximum distance from the wall to the top of the screw head is 7.6 mm (.3 in).

11 Remove the two plastic feet (nearest to the LED panel) from the bottom of the router to uncover the keyholes.

12 Place the voice gateway so the keyholes are above the mounting screws.

13 Slide the voice gateway down until it stops against the top of the keyhole opening.

14 Follow the installation procedures for connecting and configuring the voice gateway.

Electrical Connection

Your voice gateway does not have an On/Off power switch and therefore is only powered on by plugging in the power adapter.

VT2400/VT2500 Series Voice Gateway User Guide 14

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Advanced TCP/IP Wireless

Connect the power adapter to the voice gateway Power port, found on the back of the unit.

2 Plug the power adapter into a grounded and surge-protected power outlet. The Power LED on the front panel

lights green when connected properly.

VT2400/VT2500 Series Voice Gateway User Guide 15

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Advanced TCP/IP Wireless

Connecting the VT2400/VT2500 to a Network

If you are setting up a wireless network only, the computers in the following diagrams will not use Ethernet cables to connect them.

If you have an existing modem, follow the procedure in “Adding the VT2500/VT2400 to an Existing Network”. If you are setting up a network for the first time (adding devices to a single PC setup), see “Setting Up a New

Network” and then go to “Configuring the Voice Gateway to the Modem” on page 17.

Power connector

LAN (Ethernet) WAN port ports

Phone Line 1, 2

PSTN Failover

Setting Up a New Network

Follow these instructions if you have a single PC connected directly to the modem, or no Internet connection until now.

1 Be sure the modem and the PCs are turned off and the VT2400/VT2500 is unplugged.

2 If you only have a single PC connected, disconnect the Ethernet cable from the PC to the modem (on the

modem end only) and connect it to a LAN port on the VT2400/VT2500.

3 Connect up to three additional PCs using Ethernet cables to the VT2400/VT2500. Connect one end of each

Ethernet cable to a PC and the other end to a LAN port on the VT2400/VT2500.

4 Connect one end of an Ethernet cable (RJ-45) to the modem, and connect the other end to the WAN port on

the VT2400/VT2500.

5 Connect up to two existing land phone lines (after you disconnect them from the wall jacks) and connect them

to the LINE 1 and LINE 2 ports on the VT2400/VT2500.

VT2400/VT2500 Series Voice Gateway User Guide 16

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Advanced TCP/IP Wireless

Adding the VT2500/VT2400 to an Existing Network

You may have a combination of wired and wireless devices on your existing network. Follow these steps to connect only those PCs to be wired. These instructions will also help you modify an existing network that uses a separate router or wireless access point.

To connect PCs using an Ethernet cable:

1 Be sure the existing modem, router, and PCs are turned off and the VT2400/VT2500 is unplugged.

2 Disconnect the Ethernet cable (RJ-45) that connects the modem to the router (on the router/WAP end only)

and then connect it to the WAN port on the VT2400/VT2500.

3 Disconnect the Ethernet cables that connect the PCs to the router (on the router/WAP end only) and connect

them to the LAN ports on the VT2400/VT2500.

4 Connect up to two existing land phone lines (after you disconnect them from the wall jacks) and connect them

to the LINE 1 and LINE 2 ports on the VT2400/VT2500.

Configuring the Voice Gateway to the Modem

Most high-speed Internet connections use a cable modem or a DSL modem. The cable modem is connected to your cable television company coax cable. The DSL modem is connected to a telephone company phone line. Determine which modem you are using and gather the information on the worksheet below. You will use this information in the next section, Basic Configuration, before you check the voice gateway’s connection to your VoIP provider.

Cable Modem

If you have a cable modem, you will need to contact your cable Internet provider for all of the information in the Cable Modem column on the worksheet. Or, you can refer to the cable modem configuration pages that you printed out before setting up the network, as recommended in Section X.

DSL Modem

If you have a DSL modem, you will need to contact your telephone Internet provider for all of the information in the DSL Modem column on the worksheet. Or, you can refer to the DSL modem configuration pages that you printed out before setting up the network, as recommended in Section X.

VT2400/VT2500 Series Voice Gateway User Guide 17

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Advanced TCP/IP Wireless

After you fill in the worksheet, perform the steps that follow the worksheet.

Modem Worksheet

Cable Modem (cable company) DSL Modem (phone company)

Service Name _______________________________ ________________________

You r U ser Na m e _______________________________ ________________________

You r P asswo r d _______________________________ ________________________

DHCP Is the IP address obtained dynamically? PPPoE

Yes No need to fill in the rest of this section

of the work sheet. Proceed to DNS Server IP Addresses.

N/A

No What are the values for the Static IP

Address, Subnet Mask, and Default Gateway:

Static IP Address

Subnet Mask _______________________________ N/A

WAN Default Gateway

DNS Server IP Addresses: (up to 3)

_______________________________ N/A

What are the DNS server IP addresses? (Sometimes DHCP does not assign them dynamically, so be sure to ask your cable provider, even if you answered Yes to DHCP above.) PPPoE requires DNS Server IP Addresses as well.

1) _____________________________

2) _____________________________

3) _____________________________

N/A

1) _____________________________

2) _____________________________

3) _____________________________

Checking the Network Connections

1 Turn on the DSL or cable modem, following the instructions provided with the modem. Wait about two

minutes for it to start up.

2 Plug the AC power adapter to the POWER connector on the VT2400/VT2500 and the other end to an

electrical outlet. This turns on the VT2400/VT2500 Voice Gateway. You do not need to unplug it when it is not in use.

Wait about two minutes for the VT2400/VT2500 to start up. The Power light performs a series of blinks, as described in “Front Panel” on page 5.

3 After the Power light on the VT2400/VT2500 is solid green, turn on your computer. If the Internet connection

does not work as it did before you installed the VT2400/VT2500, refer to “Troubleshooting” on page 116.

4 Before you can verify that the phone is working, you need to complete several basic configuration

procedures. Proceed to “Basic Configuration” on page 19.

VT2400/VT2500 Series Voice Gateway User Guide 18

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Advanced TCP/IP Wireless

Basic Configuration

This section provides initial procedures required for configuring the network attached to the voice gateway. These include:

• Starting the VT2400/VT2500 Voice Gateway Setup Program

• Changing the Default Password

• Setting Up Minimum Security Network Options, such as selecting the firewall policy, enabling the firewall,

disabling the wireless option (if you are setting up a wired network only), or enabling wireless security (if setting up a LAN with one or more wireless clients)

• Gaming Configuration Guidelines

• Help

• Rebooting

• Logging Out

For more advanced configuration information, see “Advanced Configuration” on page 31.

For normal operation, you do not need to change most default settings.

Caution!

To prevent unauthorized configuration, change the default password immediately when you first configure the VT2400/VT2500. See “Changing the Default Password”.

Firewalls are not foolproof. Choose the most secure firewall policy you can. See “Setting Up

Minimum Security Network Options”.

If you are using a wired LAN only and have no wireless clients, be sure you disable the wireless interface by turning off Enable Wireless Interface on the Wireless > NETWORK.

For a wireless LAN only, be sure you follow the instructions in “Setting Up Your Wireless LAN

(WLAN)”.

VT2400/VT2500 Series Voice Gateway User Guide 19

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Advanced TCP/IP Wireless

Starting the VT2400/VT2500 Voice Gateway Setup Program

On a computer wired to the VT2400/VT2500, open a Web browser.

Caution:

Run the voice gateway configuration setup program only from a PC attached to the voice gateway with an Ethernet cable. Do not use a wireless device to configure the network.

1 On a computer wired to the VT2400/VT2500, open a Web browser, such as Internet Explorer or Netscape.

2 In the Address or Location field, type http://192.168.102.1 or http://192.168.0.1 and press ENTER to display

the Log In window:

3 In the User ID field, type the user name. The default is admin (this field is case sensitive).

4 In the Password field, type the password. The default is motorola (this field is case sensitive).

VT2400/VT2500 Series Voice Gateway User Guide 20

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Advanced TCP/IP Wireless

Click Log In to display the VT2400/VT2500 user configuration setup screens:

If you have difficulty starting the VT2400/VT2500 setup program, see “Troubleshooting” for information.

After you edit the field and click Apply for some settings, you are required to reboot the VT2400/VT2500 for the changes to take effect. Rebooting takes 10 to 15 seconds. After rebooting, you must log in again.

VT2400/VT2500 Series Voice Gateway User Guide 21

+ 125 hidden pages