ARRIS SVG2500 Users Manual

USER GUIDE

SVG2500

SURFboard® Wireless Voice Gateway

This document is uncontrolled pending incorporation in PDM

SAFETY AND REGULATORY INFORMATION

IMPORTANT SAFETY INSTRUCTIONS — when using your telephone equipment, basic safety

precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons,
including the following:

• Read all of the instructions listed here and/or in the user manual before you operate this

device. Give particular attention to all safety precautions. Retain the instructions for future
reference.

• This device must be installed and used in strict accordance with manufacturer’s instructions

as described in the user documentation that is included with the device.

• Comply with all warning and caution statements in the instructions. Observe all warning and

caution symbols that are affixed to this device.

• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device

must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as
vases, on the device.

• This device was qualified under test conditions that included the use of the supplied cables

between systems components. To ensure regulatory and safety compliance, use only the
provided power and interface cables and install them properly.

• Different types of cord sets may be used for connections to the main supply circuit. Use only

a main line cord that complies with all applicable device safety requirements of the country of
use.

• Installation of this device must be in accordance with national wiring codes and conform to

local regulations.

• Operate this device only from the type of power source indicated on the device’s marking

label. If you are not sure of the type of power supplied to your home, consult your dealer or
local power company.

• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock.

Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire
insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

• Route power supply cords so that they are not likely to be walked on or pinched by items

placed upon or against them. Pay particular attention to cords where they are attached to
plugs and convenience receptacles, and examine the point where they exit from the device.

• Place this device in a location that is close enough to an electrical outlet to accommodate the

length of the power cord.

• Place device to allow for easy access when disconnecting the power cord of the device from

the AC wall outlet.

• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can

be fully inserted with no part of the blades exposed.

• Place this device on a stable surface.

• It is recommended that the customer install an AC surge protector in the AC outlet to which

this device is connected. This is to avoid damaging the device by local lightning strikes and
other electrical surges.

• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be

a remote risk of electric shock from lightning. For added protection, unplug the device from
the wall outlet and disconnect the cables to avoid damage to this device due to lightning and
power surges.

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• Do not cover the device, or block the airflow to the device with any other objects. Keep the

device away from excessive heat and humidity and keep the device free from vibration and
dust.

• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not

spray cleaners directly on the device or use forced air to remove dust.

• CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed

or CSA Certified Telecommunication Line Cord, or national equivalent.

• Disconnect TNV circuit connector(s) before disconnecting power.

• Disconnect TNV circuit connector before removing cover.

• Do not use this product near water; for example, near a bathtub, washbowl, kitchen sink or

laundry tub, in a wet basement, or near a swimming pool.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

• Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in

a fire. They may explode. Check with local codes for possible disposal instructions.

• Upon completion of any service or repairs to this device, ask the service technician to perform

safety checks to determine that the device is in safe operating condition.

• Do not open the device. Do not perform any servicing other than that contained in the

installation and troubleshooting instructions. Refer all servicing to qualified service personnel.

SAVE THESE INSTRUCTIONS

Note to CATV System Installer - This reminder is provided to call the CATV system installer’s
attention to Section 820.93 of the National Electric Code, which provides guidelines for proper
grounding and, in particular, specifies that the Coaxial cable shield shall be connected to the grounding
system of the building, as close to the point of cable entry as practical.

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This document is uncontrolled pending incorporation in PDM

SAFETY REQUIREMENTS FOR THE SVG2500 LITHIUM-ION BATTERY

You must properly handle the SVG2500 lithium-ion rechargeable battery to ensure your safety.
Improper handling can cause leakage, heat, smoke, explosion, or fire resulting in damage to the
equipment or the user.

Use the SVG2500 battery only in the SVG2500 SURFboard Wireless Voice Gateway.

• CAUTION: Risk of explosion if battery is replaced by the incorrect type. Use only Motorola

approved batteries, Motorola part number 515757-001 and 538043-001. Dispose of used
batteries according to the instructions.

• Do not use the battery where static electricity is generated.

• Do not heat the battery or discard into a fire. Keep the battery away from high-temperature

locations.

• Properly discard the battery if it exhibits an abnormal condition, such as heat, odor, color, or a

change in shape. When discarding, place insulated tape over the battery terminals.

• The battery should be stored out of the reach of children.

• Do not store the battery close to metal objects.

• If the battery leaks fluid and you touch it, immediately wash your hands. If the fluid gets into

your eye, do not rub the eye. Rinse with water and immediately seek medical care. Left
untreated, the battery fluid could cause damage to the eye.

• Ensure that the battery does not receive any strong impacts, such as dropping or striking with

a hard object.

• At the end of battery life, the SVG2500 battery must be disposed of properly and may need to

be recycled. Contact your local recycling center for proper disposal methods.

• Do not expose the battery to ultrasonic energy.

• Do not disassemble, modify, or attempt to repair the battery.

• Before installation, the battery should not be subjected to temperatures below –10ºC or above

+60ºC (14º F to 140º F). After initial customer usage (initially charged above shipping charge
state), the battery should not be subjected to temperatures outside the operating temperature
range:

• Battery Pack External Exposure Operating Temperature Range:

Charging: 0.0°C to +45.0°C (0º F to 113º F)

Discharging: –10.0°C to +60.0°C (14º F to 140º F)

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This document is uncontrolled pending incorporation in PDM

IMPORTANT VOIP SERVICE INFORMATION

When using this VoIP device, you CANNOT make any calls, including an emergency call, and E911
location services WILL NOT be available, under the following circumstances:

• Your broadband ISP connection goes down, is lost or otherwise fails.

• You lose electrical power.

When using this VoIP device, you may be able to make an emergency call to an operator, but E911
location services may not be available under the following circumstances:

• You have changed the physical address of your VoIP device, and you did not update or

otherwise advise your VoIP service provider of this change.

• You are using a non-U.S. telephone number.

• There are delays in making your location information available in or through the local automatic

location information database.

Note: Your service provider, not Motorola, is responsible for the provision of VoIP telephony services
through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect
liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising from or
related to the services provided through this equipment.

FCC STATEMENTS

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential environment. This equipment generates uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the device off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the device and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must accept any
interference received, including interference that may cause undesired operation.

FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance
could void the user’s authority to operate the equipment.

FCC RADIATION EXPOSURE STATEMENT

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
To comply with the FCC RF exposure compliance requirements, the separation distance between the
antenna and any person’s body (including hands, wrists, feet and ankles) must be at least 20 cm (8
inches).

This transmitter must not be co-located or operation in conjunction with any other antenna or
transmitter.

The availability of some specific channels and/or operational frequency bands are country dependent
and are firmware programmed at the factory to match the intended destinations. The firmware setting
is not accessible by the end user.

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