ARRIS SD301 User Manual

SD301

Access Appliance

User’s Guide

Revision A

May 2003

601013-002

Warning: This product may not be exported outside the United States and Canada without authorization from the U.S. Department of Commerce, Bureau of Export Administration. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited.

This document may not be reproduced, in whole or part, without the written permission of coaXmedia, Inc. The contents of this document are subject to change without notice. coaXmedia, Inc. assumes no liability for damages resulting from the use of this product or for the information contained in this manual.

coaXmedia and the coaXmedia logo are trademarks of coaXmedia, Inc.

All trademarked products mentioned in this document are trademarks of their respective companies.

Printed in U.S.A.

Limited Warranty

coaXmedia guarantees that every SD3-Series Access Appliance will be free from physical defects in material and workmanship under normal use for one (1) year from the date of purchase. If the product is determined to be defective during the warranty period, please call coaXmedia’s or your equipment provider’s Customer Support to obtain a Returned Material Authorization (RMA) number. The RMA number should be clearly marked on the outside of the package, when it is shipped. If returned product is determined to be functioning properly, a nominal processing fee may be charged to cover shipping and handling.

This product contains no end-user serviceable parts; authorized technicians should perform all service.

IN NO EVENT WILL COAXMEDIA BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF THE USE, INABILITY TO USE, OR PERFORMANCE OF THE COAXMEDIA PRODUCT (S), ITS ACCOMPANYING SOFTWARE, OR DOCUMENTATION, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS OR BUSINESS INTERRUPTION, BASED UPON PRINCIPLES OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER TORT, BREACH OF ANY STATUTORY DUTY, PRINCIPLES OF INDEMNITY OR CONTRIBUTION, EVEN IF COAXMEDIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Furthermore, coaXmedia makes no warranty or representation (expressed, implied, or statutory) with respect to its products, accompanying software, or documentation, or to their use, as well as disclaims against their quality, performance, merchantability, or fitness for any particular purpose. Therein, coaXmedia does not warranty that the products will be error free or will operate without interruption.

coaXmedia reserves the right to revise or update its products, software, or documentation without obligation to notify any individual or entity.

FCC Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B personal computer and peripherals, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this unit does cause harmful interference to radio or television reception, which can be determined by turning the unit off and on, the user is encouraged to try to correct the interference by one of more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected

• Consult the dealer or experienced radio/TV technician for help.

Warning

: FCC Regulations state that any unauthorized changes or modifications to this equipment not expressly approved by the manufacturer could void the user's authorization to operate this equipment.

Canadian Compliance

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de classe B est conforme à la norme Canadienne NMB-

003.

NEC Compliance

The SD301 Access Appliance is intended to be connected to a cable system, which has been properly grounded in accordance with the National Electric Code.

UL Compliance

To insure proper operation and UL compliance of the SD301 Access Appliance in the USA, only use a GlobTek model 48-5-1000R power supply

SD301 Access Appliance

Table of Contents

Table of Contents ......................................................................... i

Contact Information .................................................................... 1

1 Important Rules for Safe Operation...................................... 2

1.1 Service ................................................................................. 3

2 Introduction .......................................................................... 4

2.1 Features ............................................................................... 4

2.2 What You Have ..................................................................... 5

2.3 What You Need..................................................................... 5

2.3.1 Building Requirements .................................................... 5

2.3.2 Personal Computer Requirements .................................... 5

Using this Guide.............................................................................. 6

3 About the Access Appliance ..................................................7

3.1 Front Panel ........................................................................... 7

3.2 Rear Panel ............................................................................ 8

4 Installing the Access Appliance ............................................9

4.1 Overview .............................................................................. 9

4.1.1 Before Installing ............................................................. 9

4.1.2 Building Requirements .................................................... 9

4.1.3 PC Requirements ............................................................ 9

4.1.4 Review the Safety Recommendations............................... 9

4.1.5 Gather Tools .................................................................. 9

4.1.6 Select Location ............................................................. 10

4.2 Connecting the Access Appliance.......................................... 11

4.3 Step by Step ....................................................................... 12

5 Configuring Your PC............................................................14

5.1 How to Configure your PC for DHCP ..................................... 14

6 Using your Access Appliance............................................... 16

6.1 Using the Connection........................................................... 16

6.2 Disconnecting ..................................................................... 16

7 Troubleshooting Connection Problems ............................... 17

8 Specifications ...................................................................... 18

9 Optional Equipment and Replacement Parts ......................19

Table of Contents i

SD301 Access Appliance

Contact Information

If after reading through the provided documentation you still have questions regarding your Access Appliance, please contact your service provider

See your Service Contract/Agreement for the appropriate customer service or technical support phone numbers.

User’s Guide 1

SD301 Access Appliance

1 Important Rules for Safe Operation

The Access Appliance has been engineered with both

Check power sources. Plug this device only into the recommended power source indicated on the product’s marking label. If you are not sure what type of power source is provided at your location, consult your local power company or other certified expert.

Always use the provided power adapter. Always use the power adapter provided with the product. And do not use any substitutes. If the provided adapter becomes damaged or misplaced, see page 19.

Be careful of overloading. Do not overload wall outlets or extension cords, as this can result in the risk of fire or electric shock. Don’t use any frayed power cords. Don’t stretch cords to reach the appliance or other devices: tension at the connectors is a fire hazard.

Avoid damaging power cords. Arrange power supply cords so that they are out of the way. Route them through areas where it is unlikely they will be walked on or objects rolled over them.

Avoid placing the product near any heat source. Never place this product near any heat source. This includes any kitchen appliances (ovens, toasters, etc.), heating vents, or any other heat source. This is a fire hazard.

Do not use the product near water. Never use this product anywhere near a water source or in a damp area. Don’t use it near bathroom or kitchen water sources such as sinks or washing appliances. Don’t use it near pools. Don’t use it in a damp area such as a basement.

Avoid stacking. Avoid stacking this item on top of or under other devices that can generate or radiate heat. Such stacking can concentrate heat sources in a small area and creates a fire hazard.

Use caution when moving the product. Use caution whenever moving the Access Appliance. If dropped, resulting damage could render the appliance inoperable or a fire hazard.

performance and safety in mind. However, safety is also your responsibility. Read and observe all these recommended safety precautions.

2 User’s Guide

SD301 Access Appliance

Ground the cable system. Be sure the outside cable system is grounded to provide some protection against voltage surges and built-up static charges. Section 810 of the National Electric Code, ANSI/NFPA No. 70-1984 (section 54 of the Canadian Electrical Code, Part 1) provides information with respect to proper grounding of the cable system. Always refer to local building codes to ensure compliance with all applicable grounding requirements.

Do not connect or disconnect the RF coax cable to or from your access appliance while it is plugged into the power source.

Unplug the power adaptor before cleaning. Do not use liquid

cleaner or any aerosol cleaner. Use only a damp cloth for cleaning.

Protect from lightning. For added protection for this product during a lightning storm, unplug the all devices from the coaxial cable and power sources when they are not in use, especially for any extended time.

Wait at least 10 seconds after disconnecting the power adaptor before re-connecting it.

1.1 Service

Do not remove covers from or attempt to service the product yourself. Opening or removing covers may expose you to dangerous

voltage or other hazards and void the product warranty.

Refer servicing of this product to qualified service personnel under the conditions listed here:

• When the power supply or cord is damaged.

• If liquid has been spilled onto or objects have fallen onto the product.

• If the product has been exposed to rain or water.

• If the product does not operate normally by following the operating

instructions.

• If the product had been dropped or its enclosure has been damaged.

• When the product exhibits a distinct change in performance, such as

the inability to perform basic functions, indicating a need for service.

User’s Guide 3

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