Arris SBX-1000P User Manual

Download

Page 1

SURFboard SBX Network Extender

User Guide

STANDARD PN 365-095-28247 x.2

April 2016

-1000P

Page 2

SURFboard SBX-1000P Network Extender User Guide STANDARD PN 365-095-28247 x.2

ARRIS Copyrights and Trademarks

©© ARRIS Enterprises, LLC, 2016. All Rights Reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.

The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.

Patent Notice

Protected under one or more of the following U.S. patents: http://www.arris.com/legal Other patents pending.

Page 3

Table of Contents

1. Important Safety Instructions .................................................................................. 5

FCC STATEMENTS .............................................................................................................. 6

FCC Interference Statement ..................................................................................... 6

FCC DECLARATION OF CONFORMITY ................................................................................ 6

INDUSTRY CANADA (IC) STATEMENT ................................................................................ 6

CARING FOR THE ENVIRONMENT BY RECYCLING .............................................................. 7

Product Overview ................................................................................................... 8

Introduction ....................................................................................................................... 8

About The Network Extender ............................................................................................ 8

What is RipCurrent? .......................................................................................................... 9

What's in the Box? ............................................................................................................. 9

System Requirements ........................................................................................................ 9

About this Manual ........................................................................................................... 10

Contact Information ........................................................................................................ 10

Installing the Network Extender ............................................................................ 11

LED Indicators .................................................................................................................. 11

Indicator Lights for the SBX-1000P .................................................................................. 12

Connectors and Controls ................................................................................................. 13

Configuring and Installing the Network Extender ........................................................... 13

Creating a G.hn Network with a Non-G.hn Router .......................................................... 15

Managing Your Network Extender ......................................................................... 16

Setting Up a Static IP Address .......................................................................................... 16

Setting Up a Static IP Address in Windows 7, Windows 8, or Windows 10 ........... 16

Setting Up a Static IP Address in Mac OS X ............................................................. 17

Logging In to a Router After the Network Extender is Paired ......................................... 17

Start the Network Extender Web Manager..................................................................... 17

View the Network Extender Product Information .......................................................... 18

View the Network Extender Network Settings................................................................ 18

Set Up Multicast Configuration ....................................................................................... 19

View the Advanced Configuration Settings ..................................................................... 19

Update Your Network Extender Firmware ...................................................................... 20

Restart Your Network Extender ....................................................................................... 21

Restart the Network Extender Using the Reset Button .......................................... 21

Restart the Network Extender Using the Network Extender Web Manager ......... 21

Reset Your Network Extender to Factory Settings .......................................................... 22

Page 4

Reset the Network Extender Using the Reset Button ............................................ 22

Reset the Network Extender Using the Network Extender Web Manager ............ 22

Exit the SBX-1000P Web Manager .................................................................................. 23

Protecting and Monitoring Your Network .............................................................. 24

Setting Up Custom Security ............................................................................................. 24

Defining Custom Security Values ............................................................................ 24

Setting Up Unique IP Addresses ............................................................................. 26

Changing the Login Password .......................................................................................... 26

Installation Scenarios ............................................................................................ 28

Two SBX-1000P Extenders with a SURFboard G.hn-Enabled Router .............................. 28

Two SBX-1000P Extenders with a SURFboard Gateway and an SBX-AC1200P Wireless

Extender ...................................................................................................................... 29

SBX-1000P Extender with a SURFboard Cable Modem and an SBX-AC1200P Wireless

Extender ...................................................................................................................... 29

Two SBX-1000P Extenders with a SURFboard Wireless Router and an SBX-AC1200P

Wireless Extender ....................................................................................................... 30

SBX-1000P Extender with a SURFboard Cable Modem and a SURFboard G.hn-Enabled

Router ......................................................................................................................... 30

SBX-1000P Extender with a SURFboard Cable Modem and Several G.hn-Enabled

Devices ........................................................................................................................ 31

Page 5

Important Safety Instructions

Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

 Read all of the instructions listed here and/or in the user manual before you operate this

device. Give particular attention to all safety precautions. Retain the instructions for future reference.

 This device must be installed and used in strict accordance with manufacturer’s

instructions, as described in the user documentation that is included with the device.

 Comply with all warning and caution statements in the instructions. Observe all warning

and caution symbols that are affixed to this device.

 To prevent fire or shock hazard, do not expose this device to rain or moisture. The device

must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.

 This device was qualified under test conditions that included the use of the supplied

cables between system components. To ensure regulatory and safety compliance, use only the interface cables and install them properly.

 Do not overload outlets or extension cords, as this can result in a risk of fire or electric

shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

 Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug

can be fully inserted with no part of the blades exposed.

 Postpone installation until there is no risk of thunderstorm or lightning activity in the area.  Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink

or laundry tub, in a wet basement, or near a swimming pool.

 Do not cover the device or block the airflow to the device with any other objects. Keep the

device away from excessive heat and humidity and keep the device free from vibration and dust.

 Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do

not spray cleaners directly on the device or use forced air to remove dust.

 For added protection, unplug the device from the wall outlet and disconnect the cables to

avoid damage to this device due to lightning and power surges.

 Upon completion of any service or repairs to this device, ask the service technician to

perform safety checks to determine that the device is in safe operating condition.

 Do not open the device. Do not perform any servicing other than that contained in the

installation and troubleshooting instructions. Refer all servicing to qualified service personnel.

 This device should not be used in an environment that exceeds 40º C (104º F).

Chapter 1

SAVE THE ABOVE INSTRUCTIONS

Page 6

FCC STATEMENTS

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the device.  Increase the separation between the device and receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver

is connected.

 Consult the dealer or an experienced radio/TV technician for help.

Chapter 1: Important Safety Instructions

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

FCC CAUTION: Any changes or modifications not expressly approved by ARRIS for compliance

could void the user’s authority to operate the equipment.

FCC DECLARATION OF CONFORMITY

ARRIS Enterprises, Inc. 3871 Lakefield Drive, Suwanee, GA 30024, 1-215-323-1000, declares that the SURFboard SBX-1000P Network Extender complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

INDUSTRY CANADA (IC) STATEMENT

CAN ICES-3 (B)/NMB-3 (B)

Page 7

Chapter 1: Important Safety Instructions

CARING FOR THE ENVIRONMENT BY RECYCLING

When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste.

Recycling your ARRIS Equipment

Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region.

Page 8

Product Overview

Introduction

The SURFboard SBX-1000P Network Extender lets you transmit and receive data over power lines in your home. The SURFboard SBX-1000P Network Extender connects directly to any outlet in your home to extend and enhance your network connectivity.

Chapter 2

About The Network Extender

The SBX-1000P Network Extender has the following features:

 RipCurrent™ Gigabit home networking (G.hn) transmits and receives data over your home

power lines.

 Supports multiple extenders on the same network.  Easy plug-and-play installation.  Compatible with most routers, gateways, and cable modems.

Page 9

What is RipCurrent?

SURFboard RipCurrent is a technology that allows you to set up a high-speed home network that uses existing AC wiring and outlets. There's no need to run additional cables; your devices can communicate at data rates up to 1 Gbps using the network of power lines that already exists in your home.

The SBX-1000P uses its power plug to connect to the power lines that already exist in your home. RipCurrent is based on G.hn Power Line Communication (PLC), which is an ITU Specification managed by the HomeGrid™ Forum. This technology allows the SBX-1000P to distribute all data to each of the AC power outlets in the home. With a corresponding G.hn router, your network can be extended to any room, including basements, garages, or far reaching bedrooms. Connect entertainment devices, security cameras, gaming consoles, managed appliance, anything that uses IP (Internet Protocol).

The G.hn technology is more robust than previous home power line communication implementations to give you better ‘real world’ throughput and stability. G.hn proves much more efficient in an environment with multiple power line networks (such as apartment buildings or office buildings) with the capability of recognizing up to 250 other networks to avoid interference. G.hn communications are encrypted using the advanced standard AES 128-bit encryption for secure transmissions.

Chapter 2: Product Overview

In order to ensure the best performance of your G.hn network, we recommend that you only use 3-prong grounded outlets. A 2-prong outlet will operate sufficiently, but with a lower throughput speed.

What's in the Box?

Make sure you have the following items before proceeding:

 SURFboard SBX-1000P Network Extender.  Quick Start Guide.  Ethernet cable.  Warranty card.

System Requirements

 Two or more Ethernet-enabled computers, printers, smart TVs, or other devices that you

want to connect.

 120VAC home wiring.  Two or more G.hn-capable devices, such as two SURFboard SBX-1000P Network

Extenders, or any SURFboard Router with G.hn capability with a SBX-1000P Network Extender.

Page 10

About this Manual

This manual covers the SURFboard SBX-1000P Network Extender. The model number is on the label affixed to the back of the Network Extender.

Chapter 2: Product Overview

1. MAC address.

2. QR Code.

3. Serial number.

4. Model number.

Contact Information

Please visit the ARRIS Support website http://www.arris.com/consumers for self-help technical support and product documentation. We can also provide technical assistance via chat and email on the support website. ARRIS Support is available by phone at 877-466-8646. Please be prepared to provide your product's model number and serial number, which can be found on the Network Extender's label.

For information on additional SURFboard products, or to purchase SURFboard products (including other RipCurrent-enabled devices), visit http://www.surfboard.com.

For informational videos and tutorials about this and other ARRIS products, visit the ARRIS Everywhere YouTube channel at https://www.youtube.com/user/ARRISmarketing/featured.

Page 11

Installing the Network Extender

Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the

building. Exposure of the cables to lightning could create a safety hazard and damage the product.

If you are installing a Gigabit home networking router (SURFboard or a third-party router) with your SBX-1000P, please refer to the Installation and Configuration documentation for your device for setup instructions.

LED Indicators

Chapter 3

The Network Extender has the following indicators:

1. G.hn Link Quality LED: indicates the signal quality of the G.hn link.

2. G.hn Pairing LED: indicates the logical network connection status (not connected,

connecting/pairing, connected/paired) and status of data transmission.

3. 10/100 Mbps LED: indicates the status of the Ethernet 10/100 Mbps link.

4. 1 Gbps LED: indicates the status of the 1 Gbps link.

Page 12

Chapter 3: Installing the Network Extender

Indicator Lights for the SBX-1000P

The Network Extender has several LED indicator lights to assist in troubleshooting.

LED Color/Behavior Description

G.hn Link Quality Solid green Excellent link.

Solid amber Fair link.

Solid red Poor link.

Flashing green Receiving/transmitting data, excellent link.

Flashing amber Receiving/transmitting data, fair link.

Flashing red Receiving/transmitting data, poor link.

Off No link.

G.hn Pairing Solid green Secure pairing complete. Connected to G.hn

network with encryption enabled.

Ethernet 10/100 Mbps link/activity

Ethernet 1 Gbps link/activity

Flashing green Secure pairing in progress. Trying to connect to

G.hn network.

Solid red Non-secure pairing complete. Connected to G.hn

network without encryption.

Flashing red Non-secure pairing in progress. Trying to connect

to G.hn network.

Off No link.

Solid amber 10/100 Mbps link activated, but no activity.

Flashing amber 10/100 Mbps activity.

Solid green 1 Gbps link activated, but no activity.

Flashing green 1 Gbps activity.

Page 13

Connectors and Controls

The Network Extender has the following connectors and controls:

1. Ethernet: Used to connect the Network Extender with a client device such as a computer,

printer, gaming console, router, and so on.

Chapter 3: Installing the Network Extender

2. G.hn Secure Pairing button: Initiates secure pairing.

Note: If you hold the Pairing button for more than 10 seconds, the Network Extender

resets its pairing defaults (that is, it loses its connection to any securely paired devices).

3. Reset button: Can be used either to reset the Network Extender to its factory settings or

to restart the Network Extender. Use a pointed non-metallic object to press and hold this button.

• Press and hold this button for three to five seconds to restart the Network Extender

as if you power cycled the device.

• Press and hold this button for more than 10 seconds if you want to reset the Network

Extender to its factory default settings and restart the device. Any customized settings that you have set will be lost.

Configuring and Installing the Network Extender

In order to use Gigabit home networking (G.hn), you must have at least two G.hn devices connected to your power grid. The devices will begin to communicate with each other as soon as they detect each other over the power grid. You can add additional devices later to expand your network.

You can use the RipCurrent network by just plugging in two or more G.hn-enabled devices into the electrical outlets in your home. However, this network will not be secure. We recommend pairing the devices to add security to the RipCurrent network.

Once you have paired the devices, you can move them to their permanent locations throughout the house. The devices will not lose their network settings unless they are reset.

Page 14

Chapter 3: Installing the Network Extender

In order to create a secure network, you must securely pair the devices with each other. Secure pairing creates a secure connection between two or more G.hn devices on a power grid. It also allows you to help secure your local area network (LAN) by randomizing your domain name and password. Once your devices are securely paired, then devices that have not been securely paired will not be able to connect to your network. We recommend that you securely pair your devices to secure your network.

Important: If your Network Extender is not securely paired to another device, then the G.hn

Pairing LED will appear red to indicate that the device is not securely paired.

Follow these steps to securely pair and install your first G.hn devices:

1. Plug in both devices in a location where you can see and easily access both devices.

Power up both devices and wait for two minutes for the devices to fully boot before proceeding.

2. Press the Pairing button on your SBX-1000P to initiate pairing on your SBX-1000P. Hold

the button for two to three seconds. The Pairing LED (2 in the illustration shown below) begins to flash green.

3. Go to the second device and follow the steps required to initiate pairing on that device.

(These steps may be different, depending on the model number and manufacturer of the second device.)

• When the devices begin communicating with each other, the Pairing LED 2 on the

SBX-1000P begins to flash green.

• When the Pairing LED stops flashing and becomes solid green (in secure mode) or solid

red (if paired without encryption), the pairing process is complete. It may take up to 60 seconds for the pairing process to complete.

4. Once the pairing process is complete, you can unplug the devices from the wall and move

them to their permanent locations throughout the house. Use the enclosed Ethernet cable to connect to the client device, such as a computer, TV, or game console.

Repeat these steps to add additional devices to an existing G.hn network.

Note: The Link Quality LED 1 indicates the signal quality of the G.hn link. Green indicates an

excellent link, amber indicates a fair link, and red indicates a poor link. If the Link Quality LED is red, you may want to move your SBX-1000P to a new location to see if you can improve the quality of your G.hn link.

Page 15

Chapter 3: Installing the Network Extender

Note: If your pairing is not successful, you can return the Network Extender to the non-secure

state by pressing and holding the pairing button for at least 10 seconds. Then, test your connection in non-secure mode before trying to pair again.

Creating a G.hn Network with a Non-G.hn Router

If your router is not G.hn-capable, you can still create a G.hn network in your home using your SBX-1000P and another Network Extender. Use the enclosed Ethernet cable to attach your SBX-1000P to a LAN port on your router. The SBX-1000P will transmit data from your router over your home's electrical wiring.

You will need a second Network Extender to complete your G.hn network. Follow the instructions in Configuring and Installing the Network Extender SBX-1000P (page 13) to pair the devices securely and complete your G.hn network.

Page 16

Managing Your Network Extender

Use the Network Extender Web Manager to view and monitor the configuration settings and operational status of your SBX-1000P. You can also configure your network connections and security settings. See Protecting and Monitoring Your Network (page 24) for more information.

Note: To be sure that you access the Web Manager on the correct device, please unplug all

other Network Extenders on the network. Attach each unit directly and configure each one individually. See Setting Up Unique IP Addresses (page 26) for more information.

Setting Up a Static IP Address

Chapter 4

In order to use the Ethernet port on your SBX-1000P to view the Network Extender Web Manager, you must set up a static IP address on the computer that you will use to access the Network Extender Web Manager. Use the following procedures to set up a static address of

192.168.100.253 to the computer that you will use to access the configuration screens.

Important: When you have finished configuring your Network Extenders, you must also follow

these procedures to return your computer to its original IP and subnet settings.

Setting Up a Static IP Address in Windows 7, Windows 8, or Windows 10

1. Click the Start menu and type network and sharing into the Search box.

2. Select Network and Sharing Center when it appears.

3. Click Change adapter settings from the left-side menu.

4. Right-click on your local area connection icon and select Properties.

Note: You may have more than one Internet connection listed here. If so, you will need to

determine which adapter is your connection to the Internet.

5. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.

6. Click Use the following IP address and enter the following values:

• In the IP address field, enter 192.168.100.253.

• In the Subnet mask field, enter 255.255.255.0.

7. Click OK, and then click OK to close the Local Area Connection Properties window.

Page 17

Chapter 4: Managing Your Network Extender

Important: When you have finished configuring your Network Extenders, you must also follow

these procedures to return your computer to its original IP and subnet settings.

Setting Up a Static IP Address in Mac OS X

1. From the Apple menu, click System Preferences, and then click Network.

2. Click Advanced.

3. Click TCP/IP.

4. In the Configure IPv4 field, select Manually.

5. In the IPv4 Address field, enter 192.168.100.253.

6. In the Subnet Mask field, enter 255.255.255.0.

7. Click OK, and then click Apply.

Important: When you have finished configuring your Network Extenders, you must also follow

these procedures to return your computer to its original IP and subnet settings.

Logging In to a Router After the Network Extender is Paired

Once your Network Extender has been paired (securely or unsecurely) with a G.hn router, you can check the router Web Manager screens to see the address that has been assigned to your Network Extender.

On a SURFboard RipCurrent router, go to the DHCP screen to view the IP address, name, MAC address, and type of connection for your Network Extender.

Start the Network Extender Web Manager

Important: Before you can start the Network Extender Web Manager, you must set up a static

IP address on the computer that you want to use to access the Network Extender Web Manager. See Setting Up a Static IP Address (page 16) for more information.

Important: If you access the Web Manager through the default IP address (192.168.100.254),

you should unplug all of your SBX-1000P devices except for the one you are trying to manage. This will help to ensure that you are communicating with the correct device.

1. Use the enclosed Ethernet cable to connect to the Ethernet port on the bottom of the

Network Extender. Insert the other end of the Ethernet cable into your computer's Ethernet port.

Page 18

Chapter 4: Managing Your Network Extender

2. Open a browser window on your computer and navigate to http://192.168.100.254. The

3. Type the default password and click Apply. The entry is case-sensitive.

Note: Your default password is password, and it is case-sensitive. We strongly recommend

that you change the login password to prevent unauthorized access. See Changing the Login

Password (page 26) for more information.

View the Network Extender Product Information

The Status - Device screen provides product information, including the serial number, MAC address, and firmware version.

To open the Status Device screen, click Status from the configuration screen.

View the Network Extender Network Settings

You can use the Basic - IP screen to view and change the IP address assigned to this device.

Page 19

Chapter 4: Managing Your Network Extender

To open the Basic - IP screen, click Basic from the configuration screen and select IP from the drop-down menu.

Set Up Multicast Configuration

You can use the Advanced - Multicast screen to view and change the multicast settings for your SBX-1000P Network Extender.

To open the Advanced - Multicast screen, click Advanced from the configuration screen and select Multicast from the drop-down menu.

View the Advanced Configuration Settings

Use the Advanced - Configuration screen to view and change configuration information such as the language of the configuration screens and the login password for your network.

Page 20

Chapter 4: Managing Your Network Extender

To open the Advanced - Configuration screen, click Advanced from the configuration screen and select Configuration.

Update Your Network Extender Firmware

You can update the firmware on your SBX-1000P Network Extender when ARRIS releases new firmware versions. The new firmware releases may contain updates for operational improvements or resolutions to problems. These updates will not delete or overwrite your personal user settings such as your password.

You can download the latest firmware release from http://www.arris.com/consumers. To load the new firmware release onto your SBX-1000P Network Extender:

1. Download the latest firmware release and save the firmware file to your hard drive.

Page 21

2. Click Basic from the configuration screen and select Firmware Upgrade from the

drop-down menu.

3. Click Browse to locate the new firmware file.

4. Select the new firmware file and click Open.

5. Click Apply to load the new firmware onto your SBX-1000P Network Extender.

Restart Your Network Extender

Chapter 4: Managing Your Network Extender

At some point during operation, you may have to restart or reboot your SBX-1000P. This will not affect your configuration settings.

There are two methods for restarting your Network Extender:

 Restart the Network Extender Using the Reset Button (page 21)  Restart the Network Extender Using the Network Extender Web Manager (page 21)

Restart the Network Extender Using the Reset Button

To restart your Network Extender as if you power cycled the device:

1. Insert a pointed, non-metallic object into the indented Reset button on the bottom of the

SBX-1000P. See Connectors and Controls (page 13) for more information.

2. Press the button and release in three to five seconds.

Caution: Be sure that you release the button in less than five seconds. If you hold the button

for more than 10 seconds, the SBX-1000P resets and restores all of its factory default settings.

Restart the Network Extender Using the Network Extender Web Manager

To restart your Network Extender as if you power cycled the device:

1. Click Advanced from the configuration screen and select Configuration.

Page 22

Chapter 4: Managing Your Network Extender

2. Click Reboot from the Device Reboot section of the screen.

3. Follow the prompts on the screen to restart your Network Extender and log back in.

Reset Your Network Extender to Factory Settings

If necessary, you can reset or restore the SBX-1000P configuration settings, including your password, back to the default factory settings. There are two methods for resetting the configuration on the SBX-1000P:

 Reset the Network Extender Using the Reset Button (page 22)  Reset the Network Extender Using the Network Extender Web Manager (page 22)

Caution: This action will delete your current configuration settings (including your login

password) and restore the configuration back to the factory defaults.

Note: After the configuration settings are restored, the Network Extender will reboot, and you

will have to log on using the default login password (password).

Reset the Network Extender Using the Reset Button

Caution: This procedure will delete your current configuration settings (including your login

password) and restore the configuration back to the factory default settings.

To reset your Network Extender to factory default settings:

1. Insert a pointed, non-metallic object into the indented Reset button on the bottom of the

SBX-1000P. See Connectors and Controls (page 13) for more information.

2. Press and hold for at least 10 seconds, and then release.

Reset the Network Extender Using the Network Extender Web Manager

Caution: This procedure will delete your current configuration settings (including your login

password) and restore the configuration back to the factory default settings.

To reset your Network Extender to factory default settings:

1. Click Advanced from the configuration screen and select Configuration.

2. In the Factory Reset to Default section, type your login password and click Apply.

Page 23

Chapter 4: Managing Your Network Extender

Note: The default password is password (lower case).

3. Follow the prompts on the screen to reset your Network Extender. Do not power off the

Network Extender while it is resetting. The Network Extender will automatically reboot when the reset is complete.

4. Log back in using the default password (password).

Exit the SBX-1000P Web Manager

To log out and close the SBX-1000P Web Manager:

 Click Logout located in the upper right corner of the SBX-1000P Web Manager window.

Page 24

Protecting and Monitoring Your Network

Setting Up Custom Security

The SURFboard SBX-1000P Network Extender uses a default level of security when you set up your G.hn network. This level of security is sufficient in most situations. However, you may want to set up custom security if:

 you are concerned that physical access to the Pairing button might compromise your

security (for example, if you are a small business or an adapter is being used in public area where there is a lack of security).

 you need to set up more than one separate network in a household or common area to

avoid pairing mistakes.

 you are using your SURFboard Network Extender with an extender from another

manufacturer.

Chapter 5

Note: In situations where more than one G.hn network is set up in the same area, the networks will coordinate and share bandwidth, but security remains isolated.

If you need to set up custom security, you must first set up a static IP address on the computer that you will use to configure the Network Extender. Then, you will need to define custom security values for each extender in your network.

Defining Custom Security Values

On the RipCurrent page, the Domain Name and Pairing Password work together to establish the keys for network security. By default, the Domain Name is HomeGrid until the device is paired, and the Pairing Password is blank. After the device is paired using the G.hn Secure Pairing button, the Domain Name and Network Password will contain random characters.

If you add custom values to the Domain Name and Pairing Password fields, then the device will only pair with other devices if the values in those fields match exactly.

Important:

Once you have entered custom security values for the Domain Name and Pairing Password fields, you do not need to press the Pairing button to initiate the pairing process. However, you will need to enter the same Domain Name and Pairing Passord on any additional devices that you wish to be a part of this G.hn network.

Before you complete these steps, you must set up a static IP address on your computer. For more information, see Managing Your Network Extender (page 16).

Page 25

Chapter 5: Protecting and Monitoring Your Network

Follow these steps to define custom security values:

1. Plug in both devices in a location where you can see and easily access both devices.

Power up both devices and wait until all of the LEDs become solid.

2. Use the enclosed Ethernet cable to connect to the Ethernet port on the bottom of the first

device. Insert the other end of the Ethernet cable into your computer's Ethernet port.

3. Open a browser window on your computer and navigate to http://192.168.100.254.

4. Type your password in the Password field and click Apply.

Note: Your default password is password, and it is case-sensitive. We strongly recommend

that you change the login password to prevent unauthorized access. See Changing the

5. Click the RipCurrent tab.

6. On the Basic - RipCurrent screen, enter the Domain Name and Pairing Password that you

want to assign to this device. Then click Apply.

Important: The Pairing Password cannot be longer than 12 characters.

Important: Make note of the Domain Name and Pairing Password values that you use. You

will need to enter these values again for every device that you add to this network.

7. Repeat steps 2 through 6 with the second device and any additional devices that you may

have. Be sure to enter the same Domain Name and Network Password values that you entered for the first device.

Page 26

Chapter 5: Protecting and Monitoring Your Network

Note: Once you have entered custom security values for the Domain Name and Pairing

Password fields, you do not need to press the Pairing button to initiate the pairing process. The devices will discover each other and begin to pair automatically.

• When the devices discover each other, the Pairing LEDs will begin to flash green.

• When the Pairing LEDs stop flashing and become solid green, the pairing process is

complete.

8. Once the pairing process is complete, you can unplug the devices from the wall and move

them to their permanent locations throughout the house. Use the enclosed Ethernet cable to connect the client device, such as a computer, TV, or game console.

Setting Up Unique IP Addresses

In order to reach the configuration screens for a particular Network Extender, you must use an Ethernet cable to connect your computer to that Network Extender and then use a browser to navigate to http://192.168.100.254. This is the standard factory configuration for each Network Extender.

Note: To be sure that you access the Web Manager on the correct device, please unplug all

other Network Extenders on the network. Attach each unit directly and configure each one individually.

Advanced users may want to consider setting up a unique IP address for each extender on the network. By doing so, you can connect your computer to any Network Extender in the network and then configure any Network Extender by navigating to the unique IP address for that device. The procedure to set up unique IP addresses for each Network Extender is outside the scope of this guide.

Changing the Login Password

The default password is "password" (lower case). You should change the login password to something other than the default password.

Perform the following steps to change the password.

1. Access and log into the configuration interface.

2. Click the Advanced tab, then click Configuration.

3. In the Change Login Password section, enter the new password in both the Enter New

Password field and the Re-enter New Password field.

Page 27

Chapter 5: Protecting and Monitoring Your Network

Note: Passwords are case-sensitive. Valid characters are the numbers 0 to 9, the letters a

through z (both upper and lower case), and printable special characters (such as $, !, ?, &, #, @, and others.)

4. Click Apply.

5. Record the new password here: ______________________________

Page 28

Installation Scenarios

This section illustrates several different ways that the SBX-1000P Network Extender can be installed.

Two SBX-1000P Extenders with a SURFboard G.hn-Enabled Router

Chapter 6

Gigabit home networking throughout the house.

Page 29

Chapter 6: Installation Scenarios

Two SBX-1000P Extenders with a SURFboard Gateway and an SBX-AC1200P Wireless Extender

Extend your current internet service to any room, including wireless connectivity.

SBX-1000P Extender with a SURFboard Cable Modem and an SBX-AC1200P Wireless Extender

Add wireless capability to your current DSL, cable, or satellite modem.

Page 30

Chapter 6: Installation Scenarios

Two SBX-1000P Extenders with a SURFboard Wireless Router and an SBX-AC1200P Wireless Extender

Extend your existing wired and wireless network to any room in the house.

SBX-1000P Extender with a SURFboard Cable Modem and a SURFboard G.hn-Enabled Router

The SBX-1000P allows you to move your wireless router away from your current Internet connection device to a more convenient location.

Page 31

Chapter 6: Installation Scenarios

SBX-1000P Extender with a SURFboard Cable Modem and Several G.hn-Enabled Devices

Use the SBX-1000P to connect your other G.hn-enabled devices to the Internet.

Page 32

Corporate Headquarters

ARRIS · Suwanee · Georgia · 30024 · USA

T: 1-678-473-2000 F: 1-678-473-8470

www.arris.com

Arris SBX-1000P User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Patent Notice

Important Safety Instructions

FCC STATEMENTS

FCC Interference Statement

FCC DECLARATION OF CONFORMITY

INDUSTRY CANADA (IC) STATEMENT

CARING FOR THE ENVIRONMENT BY RECYCLING

Product Overview

Introduction

About The Network Extender

What is RipCurrent?

What's in the Box?

System Requirements

About this Manual

Contact Information

Installing the Network Extender

LED Indicators

Indicator Lights for the SBX-1000P

Connectors and Controls

Configuring and Installing the Network Extender

Creating a G.hn Network with a Non-G.hn Router

Managing Your Network Extender

Setting Up a Static IP Address

Setting Up a Static IP Address in Windows 7, Windows 8, or Windows 10

Setting Up a Static IP Address in Mac OS X

Logging In to a Router After the Network Extender is Paired

Start the Network Extender Web Manager

View the Network Extender Product Information

View the Network Extender Network Settings

Set Up Multicast Configuration

View the Advanced Configuration Settings

Update Your Network Extender Firmware

Restart Your Network Extender

Restart the Network Extender Using the Reset Button

Restart the Network Extender Using the Network Extender Web Manager

Reset Your Network Extender to Factory Settings

Reset the Network Extender Using the Reset Button

Reset the Network Extender Using the Network Extender Web Manager

Exit the SBX-1000P Web Manager

Protecting and Monitoring Your Network

Setting Up Custom Security

Defining Custom Security Values

Setting Up Unique IP Addresses

Changing the Login Password

Installation Scenarios

Two SBX-1000P Extenders with a SURFboard G.hn-Enabled Router

Two SBX-1000P Extenders with a SURFboard Gateway and an SBX-AC1200P Wireless Extender

SBX-1000P Extender with a SURFboard Cable Modem and an SBX-AC1200P Wireless Extender

Two SBX-1000P Extenders with a SURFboard Wireless Router and an SBX-AC1200P Wireless Extender

SBX-1000P Extender with a SURFboard Cable Modem and a SURFboard G.hn-Enabled Router

SBX-1000P Extender with a SURFboard Cable Modem and Several G.hn-Enabled Devices