Arris SBX-1000P User Manual

SURFboard SBX Network Extender

User Guide

STANDARD PN 365-095-28247 x.2

April 2016

-1000P

SURFboard SBX-1000P Network Extender User Guide STANDARD PN 365-095-28247 x.2

ARRIS Copyrights and Trademarks

©© ARRIS Enterprises, LLC, 2016. All Rights Reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.

The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.

Patent Notice

Protected under one or more of the following U.S. patents: http://www.arris.com/legal Other patents pending.

Table of Contents

1. Important Safety Instructions .................................................................................. 5

FCC STATEMENTS .............................................................................................................. 6

FCC Interference Statement ..................................................................................... 6

FCC DECLARATION OF CONFORMITY ................................................................................ 6

INDUSTRY CANADA (IC) STATEMENT ................................................................................ 6

CARING FOR THE ENVIRONMENT BY RECYCLING .............................................................. 7

Product Overview ................................................................................................... 8

Introduction ....................................................................................................................... 8

About The Network Extender ............................................................................................ 8

What is RipCurrent? .......................................................................................................... 9

What's in the Box? ............................................................................................................. 9

System Requirements ........................................................................................................ 9

About this Manual ........................................................................................................... 10

Contact Information ........................................................................................................ 10

Installing the Network Extender ............................................................................ 11

LED Indicators .................................................................................................................. 11

Indicator Lights for the SBX-1000P .................................................................................. 12

Connectors and Controls ................................................................................................. 13

Configuring and Installing the Network Extender ........................................................... 13

Creating a G.hn Network with a Non-G.hn Router .......................................................... 15

Managing Your Network Extender ......................................................................... 16

Setting Up a Static IP Address .......................................................................................... 16

Setting Up a Static IP Address in Windows 7, Windows 8, or Windows 10 ........... 16

Setting Up a Static IP Address in Mac OS X ............................................................. 17

Logging In to a Router After the Network Extender is Paired ......................................... 17

Start the Network Extender Web Manager..................................................................... 17

View the Network Extender Product Information .......................................................... 18

View the Network Extender Network Settings................................................................ 18

Set Up Multicast Configuration ....................................................................................... 19

View the Advanced Configuration Settings ..................................................................... 19

Update Your Network Extender Firmware ...................................................................... 20

Restart Your Network Extender ....................................................................................... 21

Restart the Network Extender Using the Reset Button .......................................... 21

Restart the Network Extender Using the Network Extender Web Manager ......... 21

Reset Your Network Extender to Factory Settings .......................................................... 22

Reset the Network Extender Using the Reset Button ............................................ 22

Reset the Network Extender Using the Network Extender Web Manager ............ 22

Exit the SBX-1000P Web Manager .................................................................................. 23

Protecting and Monitoring Your Network .............................................................. 24

Setting Up Custom Security ............................................................................................. 24

Defining Custom Security Values ............................................................................ 24

Setting Up Unique IP Addresses ............................................................................. 26

Changing the Login Password .......................................................................................... 26

Installation Scenarios ............................................................................................ 28

Two SBX-1000P Extenders with a SURFboard G.hn-Enabled Router .............................. 28

Two SBX-1000P Extenders with a SURFboard Gateway and an SBX-AC1200P Wireless

Extender ...................................................................................................................... 29

SBX-1000P Extender with a SURFboard Cable Modem and an SBX-AC1200P Wireless

Extender ...................................................................................................................... 29

Two SBX-1000P Extenders with a SURFboard Wireless Router and an SBX-AC1200P

Wireless Extender ....................................................................................................... 30

SBX-1000P Extender with a SURFboard Cable Modem and a SURFboard G.hn-Enabled

Router ......................................................................................................................... 30

SBX-1000P Extender with a SURFboard Cable Modem and Several G.hn-Enabled

Devices ........................................................................................................................ 31

Important Safety Instructions

Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

 Read all of the instructions listed here and/or in the user manual before you operate this

device. Give particular attention to all safety precautions. Retain the instructions for future reference.

 This device must be installed and used in strict accordance with manufacturer’s

instructions, as described in the user documentation that is included with the device.

 Comply with all warning and caution statements in the instructions. Observe all warning

and caution symbols that are affixed to this device.

 To prevent fire or shock hazard, do not expose this device to rain or moisture. The device

must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.

 This device was qualified under test conditions that included the use of the supplied

cables between system components. To ensure regulatory and safety compliance, use only the interface cables and install them properly.

 Do not overload outlets or extension cords, as this can result in a risk of fire or electric

shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

 Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug

can be fully inserted with no part of the blades exposed.

 Postpone installation until there is no risk of thunderstorm or lightning activity in the area.  Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink

or laundry tub, in a wet basement, or near a swimming pool.

 Do not cover the device or block the airflow to the device with any other objects. Keep the

device away from excessive heat and humidity and keep the device free from vibration and dust.

 Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do

not spray cleaners directly on the device or use forced air to remove dust.

 For added protection, unplug the device from the wall outlet and disconnect the cables to

avoid damage to this device due to lightning and power surges.

 Upon completion of any service or repairs to this device, ask the service technician to

perform safety checks to determine that the device is in safe operating condition.

 Do not open the device. Do not perform any servicing other than that contained in the

installation and troubleshooting instructions. Refer all servicing to qualified service personnel.

 This device should not be used in an environment that exceeds 40º C (104º F).

Chapter 1

SAVE THE ABOVE INSTRUCTIONS

FCC STATEMENTS

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the device.  Increase the separation between the device and receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver

is connected.

 Consult the dealer or an experienced radio/TV technician for help.

Chapter 1: Important Safety Instructions

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

FCC CAUTION: Any changes or modifications not expressly approved by ARRIS for compliance

could void the user’s authority to operate the equipment.

FCC DECLARATION OF CONFORMITY

ARRIS Enterprises, Inc. 3871 Lakefield Drive, Suwanee, GA 30024, 1-215-323-1000, declares that the SURFboard SBX-1000P Network Extender complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

INDUSTRY CANADA (IC) STATEMENT

CAN ICES-3 (B)/NMB-3 (B)

Chapter 1: Important Safety Instructions

CARING FOR THE ENVIRONMENT BY RECYCLING

When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste.

Recycling your ARRIS Equipment

Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region.

Product Overview

Introduction

The SURFboard SBX-1000P Network Extender lets you transmit and receive data over power lines in your home. The SURFboard SBX-1000P Network Extender connects directly to any outlet in your home to extend and enhance your network connectivity.

Chapter 2

About The Network Extender

The SBX-1000P Network Extender has the following features:

 RipCurrent™ Gigabit home networking (G.hn) transmits and receives data over your home

power lines.

 Supports multiple extenders on the same network.  Easy plug-and-play installation.  Compatible with most routers, gateways, and cable modems.

What is RipCurrent?

SURFboard RipCurrent is a technology that allows you to set up a high-speed home network that uses existing AC wiring and outlets. There's no need to run additional cables; your devices can communicate at data rates up to 1 Gbps using the network of power lines that already exists in your home.

The SBX-1000P uses its power plug to connect to the power lines that already exist in your home. RipCurrent is based on G.hn Power Line Communication (PLC), which is an ITU Specification managed by the HomeGrid™ Forum. This technology allows the SBX-1000P to distribute all data to each of the AC power outlets in the home. With a corresponding G.hn router, your network can be extended to any room, including basements, garages, or far reaching bedrooms. Connect entertainment devices, security cameras, gaming consoles, managed appliance, anything that uses IP (Internet Protocol).

The G.hn technology is more robust than previous home power line communication implementations to give you better ‘real world’ throughput and stability. G.hn proves much more efficient in an environment with multiple power line networks (such as apartment buildings or office buildings) with the capability of recognizing up to 250 other networks to avoid interference. G.hn communications are encrypted using the advanced standard AES 128-bit encryption for secure transmissions.

Chapter 2: Product Overview

In order to ensure the best performance of your G.hn network, we recommend that you only use 3-prong grounded outlets. A 2-prong outlet will operate sufficiently, but with a lower throughput speed.

What's in the Box?

Make sure you have the following items before proceeding:

 SURFboard SBX-1000P Network Extender.  Quick Start Guide.  Ethernet cable.  Warranty card.

System Requirements

 Two or more Ethernet-enabled computers, printers, smart TVs, or other devices that you

want to connect.

 120VAC home wiring.  Two or more G.hn-capable devices, such as two SURFboard SBX-1000P Network

Extenders, or any SURFboard Router with G.hn capability with a SBX-1000P Network Extender.

About this Manual

This manual covers the SURFboard SBX-1000P Network Extender. The model number is on the label affixed to the back of the Network Extender.

Chapter 2: Product Overview

1. MAC address.

2. QR Code.

3. Serial number.

4. Model number.

Contact Information

Please visit the ARRIS Support website http://www.arris.com/consumers for self-help technical support and product documentation. We can also provide technical assistance via chat and email on the support website. ARRIS Support is available by phone at 877-466-8646. Please be prepared to provide your product's model number and serial number, which can be found on the Network Extender's label.

For information on additional SURFboard products, or to purchase SURFboard products (including other RipCurrent-enabled devices), visit http://www.surfboard.com.

For informational videos and tutorials about this and other ARRIS products, visit the ARRIS Everywhere YouTube channel at https://www.youtube.com/user/ARRISmarketing/featured.

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