Arris SBG7580-AC User Manual
Touchstone DG2470 Data
Gateway
User Guide
Release 24 STANDARD 1.3 February 2015
Touchstone DG2470 Data Gateway User Guide
Release 24 STANDARD 1.3
ARRIS Copyrights and Trademarks
©ARRIS Enterprises, Inc. 2015 All rights reserve d. No part of this publication may be
reproduced in an y form or by any means or used to make an y derivative work (such as
translation, tran sformation, or adaptation) without written permission from ARRIS
Enterprises, Inc. (“ARRIS”). AR RIS reserves the right to revise this publication and to
make changes in con tent from time to time without obliga tion on the part of ARRIS to
provide notification of such revision or change.
ARRIS and the ARRIS logo are all trad emarks of ARRIS E nterprises, Inc. Other
trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and the names of their products. ARRIS disclaims proprietary
interest in the ma rks and names of ot hers.
ARRIS provides this guide without warranty of any k i nd, implied or expressed, including,
but not limited to, the implied warranties of merchantability and fitness for a particular
purpose. ARRIS m ay make improveme nts or changes in the product(s) described in this
manual at any time.
The capabilities , system requireme nts and/or compatibility with third-party products
described herein are subject to change without notice.
Patent Notice
Protected under one or more of the following U.S. patents: http://www.arris.com/legal
Other patents pendi ng.
Table of Contents
Chapter 1. Overview .............................................................................. 5
Introduction ................................................................................................. 5
Getting Support ............................................................................................ 6
Chapter 2. Safety Requirements ............................................................... 7
FCC Part 15 ................................................................................................. 8
RF Exposure .......................................................................................... 8
Industry Canada Compliance ............................................................................. 8
For Mexico ................................................................................................... 9
Chapter 3. Getting Started ..................................................................... 10
About Your New Data Gateway ........................................................................ 10
What's in the Box ......................................................................................... 10
Items You Need ........................................................................................... 10
Getting Service ........................................................................................... 11
System Requirements ................................................................................... 12
Recommended Hardware ........................................................................ 12
Windows ............................................................................................ 12
MacOS ............................................................................................... 12
Linux/other Unix .................................................................................. 12
About this Manual ........................................................................................ 13
What about Security ..................................................................................... 13
Ethernet or Wireless? .................................................................................... 14
Chapter 4. Installing and Connecting your Data Gateway ................................ 16
Front Panel ................................................................................................ 17
Rear Panel ................................................................................................. 18
Selecting an Installation Location ..................................................................... 19
Desktop Mounting Instructions .................................................................. 19
Factors Affecting Wireless Range .............................................................. 19
Connecting the Data Gateway ......................................................................... 20
Configuring Your Wireless Connection ............................................................... 21
Accessing the Configuration Interface ........................................................ 22
Setting Parental Controls ............................................................................... 22
Finding the MAC Address of a Computer ...................................................... 22
Making Your Parental Control Settings ........................................................ 23
Chapter 5. Configuring Your E thernet Connection ........................................ 25
Requirements ............................................................................................. 25
How to use this Chapter ................................................................................ 25
TCP/IP Configuration for Windows XP ................................................................ 25
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TCP/IP Configuration for Windows Vista ............................................................. 26
TCP/IP Configuration for Windows 7 or Windows 8 ................................................ 26
TCP/IP Configuration for MacOS X .................................................................... 27
Chapter 6. Using the Data Gateway .......................................................... 28
Setting up Your Computer to Use the Data Gateway .............................................. 28
Indicator Lights for the DG2470 ....................................................................... 29
Patterns: Normal Operation (LAN) ............................................................. 29
Patterns: Normal Operation (WAN) ............................................................ 30
Cable Modem Startup Sequence ................................................................ 31
Using the Reset Button ........................................................................... 31
Resetting the Router to Factory Defaults .................................................... 32
Chapter 7. Troubleshooting .................................................................... 33
The Data Gateway is plugged in, but the Power light is Off ..................................... 33
I'm not getting on the Internet (all connections) .................................................. 33
I'm not getting on the Internet (Ethernet) .......................................................... 33
I'm not getting on the Internet (Wireless) ........................................................... 33
My wireless Internet connection stops working sometimes ...................................... 34
I can get on the Internet, but everything is slow .................................................. 34
Chapter 8. Glossary .............................................................................. 35
Release 24 STANDARD 1.3 February 2015 Touchstone DG2470 Data Gateway User Guide 4
Overview
Introduction
Get ready to experience the Internet’s express lane! Whether you’re checking out streaming
media, downloading ne w software, checking your email, or talking with friends on the
phone, the Touch stone DG2470 Data Gateway brings it all to you faster and more reliably.
The Touchstone DG2470 Data Gateway provides four Ethernet connections for use as the
hub of your home/office Local Area Network (LAN). The DG2470 also provides
802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility. The Data
Gateway also offe rs i ntegrated MoCA 2.0 home networking providing Internet access and
transfer of multimedia content between devices over coaxial cable in the home.
Chapter 1
Installation is simple and your cable company will provide assistance to you for any special
requirements.
Release 24 STANDARD 1.3 February 2015 Touchstone DG2470 Data Gateway User Guide 5
Getting Support
If you need assista nce with your ARRIS product plea se contact your cable com pany.
For additional technical information and product User Guides please visit the ARRIS
Support website at http://www.arris.com/consumer.
Chapter 1: Overview
Release 24 STANDARD 1.3 February 2015 Touchstone DG2470 Data Gateway User Guide 6
Safety Requirements
The ARRIS Data Gateway complies with the applicable requirements for performance,
construction, labeling, and information when used as outlined below:
CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel
only!
Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming
pool, etc.), to avoid risk of elec trocuti on .
The product shall be cleaned using only a damp, lint-free, cloth. No solvents or
cleaning agents shall be used.
Chapter 2
Do not use spray cleaners or aerosols on the gateway.
Avoid using and/or connecting the equipment durin g an electrical storm, to avoid risk
of electrocuti on.
Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition s ource (i.e. heat
registers, space heaters, fireplaces, etc.).
Use only the AC power a dapter (if provided) and power cord included with the
equipment.
Equipment should be installed near the power outlet and should be easily -accessible.
The shield of the coaxial cable must be connected to earth (grounded) at the entrance
to the building in accordance with applicable national electrical installation codes. In
the U.S., this is re quired by NFPA 70 (National Electrical Code) Article 820. In the
European Union and in certain other countries, CATV installation equipotential
bonding requirements are specified in IEC 60728-11, Cable networks for television
signals, sound signals and interactive services, Part 11: Safety. This equipment is
intended to be installed in accordance with the requirements of IEC 60728-11 for safe
operation.
If the equipment is to be installed in an area serviced by an IT power line network, as is
found in many areas of Norway, special attention should be given that the installation
is in accordance with IEC 60728-11, in particular Annex B and Figure B.4.
In areas of high surge events or poor grounding situations and areas prone to lightning
strikes, additional surge protection may be required (i.e. PF11VNT3 from American
Power Conver s ion) on the AC, RF, Ethernet and Phone lines.
When the Data Gate way is connected to a local computer through Ethernet cables, the
computer must be properly grounde d to the building/re sidence AC ground network. All
plug-in cards within the computer must be p roperly installe d and grounded to the
computer frame per the manu factu re r’s speci f icat ion s.
Release 24 STANDARD 1.3 February 2015 Touchstone DG2470 Data Gateway User Guide 7
Ensure proper venti lation. Position the Data Gateway so that air flows fre ely around it
and the ventilation holes on the unit are not blocked.
Do not mount the Data Gateway on surfaces that are sensitive to heat and/or which
may be damaged by the heat generated by the modem, its power supply, or other
accessories.
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B
digital device under Part 15 of the Federal Communications Commission (FCC) rules.
These requirements are intended to provide reasonable protection aga i nst harmful
interference in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one
or more of the followi ng measures:
Reorient or relocate the receiving antenna.
Chapter 2: Safety Requirements
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
WARNING
Changes or modifications to this equipment not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
RF Exposure
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance of
7.9 inches (20cm) between the radiator and your body. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter.
Industry Canada Compliance
Under Industry Canada regulations, this radio transmitter may only operate using an
antenna of a type and maximum (or lesser) gain appro ved for the transmitter by Industry
Canada. To reduce potential radio interference to other users, the antenna type and its gain
should be so chosen that the equivale nt isotropically radiated power (e. i.r.p.) is not more
than that necessary for successful communication.
This device complies with Industry Canada li cense-exempt RSS standard(s). Opera tion is
subject to the followin g two conditions: (1) thi s device may not cause interference, and (2)
this device must accept any interference, including i nterference that may cause undesire d
operation of the device.
Release 24 STANDARD 1.3 February 2015 Touchstone DG2470 Data Gateway User Guide 8
For Mexico
The operation of this equipment is subject to the following two conditions: (1) This
equipment or device cannot cause harmful interference and (2) this equipment or device
must accept any interference, including interference that may cause some unwanted
operation of the equipment.
Chapter 2: Safety Requirements
Release 24 STANDARD 1.3 February 2015 Touchstone DG2470 Data Gateway User Guide 9
Getting Started
About Your New Data Gateway
The Touchstone DG2470 Data Gateway is DOCSIS compliant with the following features:
Speed: much faster than dialup or I SDN service; up to twe nty four times faster than
DOCSIS 2.0 cable modems.
Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can
be used simultaneously
Compatibility:
• Data services: DOC SIS 3.0 compliant an d backward-compatible with DOCSIS 2.0
or 1.1; supports ti ered data services (if offered by your cable company)
The DG2470 provides:
Chapter 3
2.4 GHz radio and 5 GHz radio for wireless 802.11a/b/g/n/ac connectivity
Four Ethernet ports for connections to non-wireless devices
Integrated MoCA 2. 0 home networkin g
DOCSIS 3.0 compliant
One USB host port (future support for external USB devices)
What's in the Box
Make sure you have the following items before proceeding. Call your cable company for
assistance if anything is missing.
Data Gateway
Power Cord
Wireless Connec ti on Configuration Guide
Ethernet Cable
End User License Agreement
Items You Need
If you are installing the Data Gateway yourself, make sure you have the following items on
hand before continuing:
Data Gateway package: see What's in the Box (page 10) for a list of items in the
package.
Release 24 STANDARD 1.3 February 2015 Touchstone DG2470 Data Gateway User Guide 10
Chapter 3: Getting Started
Coaxial cable (coax): This is a round cable with a connector on each end. It is the
same kind of wire used to connect to your television for cable TV. You can buy coax
from any electronics retailer and many discount stores; make sure it has connectors on
both ends. There are two types of conne ctors, slip-on and screw-on; the screw-on
connectors are be st for use with your Data Gateway. The coax should be long enough to
reach from your Data Gateway to the nearest cable outlet.
Note: For best performance, use high-quality RG-6 type coax cable and minimize or
eliminate splitters between the cable jack and the Data Gateway.
Splitter (optional): provides an extra cable connection by splitting a single outlet
into two. You may need a splitter if you have a TV already connected to the cable outlet
that you want to use. You can buy a splitter from any e lectronics retailer and most
discount stores; you may also need a short piece of coax cable (with conn ectors); use it
to connect the splitter to the cable o u tlet and then connect the Data Gateway and TV to
the splitter.
Note: A splitter effectively cuts the signal in half and sends each half to its two outputs.
Using several splitters in a line may deteriorate the quality of your television, telephone, and/or
internet connection.
Information packet: your cable c ompany should furnish you with a pack et
containing information about your service and how to set it up. Read this information
carefully and contact your cable company if you have any questions.
Getting Service
Before trying to use your new Data Gateway, contact your local cable company to establish
an Internet account and telephone service. When you call, have the following information
ready:
the Data Gateway serial number and cable MAC addresses of the unit (printed on the
Data Gateway)
the model number of the Data Gateway (printed on the Data Gateway)
If the Data Gateway was provided by your cable company , they already have the required
information.
In addition, you should ask your cable company the following question s:
Release 24 STANDARD 1.3 February 2015 Touchstone DG2470 Data Gateway User Guide 11
Do you have any special system requirements or files that I need to downl oad after I
am connected?
When can I start using my Data Gateway?
Do I need a user ID or password to acce ss the Internet or my e-mail?
System Requirements
The Touchstone Data Gateway operates with most computers. The following describes
requirements for each operating syste m; see the documen tation for your system for details
on enabling and configuring networking.
To use the Data Gateway, you nee d DOCSIS high-speed Internet service from your cable
company.
Recommended Hardware
The following hardware configuration is recommended. Computers not meeting this
configuration can still work with the DG2470, but may not be able to make maximum use
of DG2470 throughput.
Chapter 3: Getting Started
CPU: P4, 3GHz or faster
RAM: 1GB or greater
Hard drive: 7200 RPM or faster
Ethernet: Gig-E (1000BaseT)
Windows
Windows XP , Windows Vista, Windows 7, or Windows 8. A supported Ethernet or
wireless LAN connection must be available.
MacOS
System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A suppo rted
Ethernet or wirel ess LAN connection must be available.
Linux/other Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A su pported
Ethernet or wirel ess LAN connection must be available.
Release 24 STANDARD 1.3 February 2015 Touchst on e DG24 70 Data Gateway User Guide 12
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