ARRIS IPC4100 User Manual

IPC4100 Release 1.0
Installation and Operation Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved.
June 2018
IPC4100 51.0 Installation and Operation Guide
STANDARD Revision x.1
ARRIS Copyrights and Trademarks
© 2018 ARRIS Enterprises LLC. All Rights Reserved.
No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.
The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.
Revision History
Revision
1.0 Initial Release June 2018
Description
Revision Date
Table of Contents
1. Important safety considerations .............................................................................. 5
During transportation to the subscriber home ................................................................. 5
During installation ............................................................................................................. 6
2.
FCC compliance ....................................................................................................... 7
FCC declaration of conformity ........................................................................................... 7
3.
Product features ..................................................................................................... 8
IPC4100 Standard features ................................................................................................ 8
Standard data features ...................................................................................................... 8
Standard Miscellaneous Features ..................................................................................... 9
4.
IPC4100 rear panel ................................................................................................ 10
IPC4100Front panel ............................................................................................... 11
5.
6.
IPC4100 installation overview ............................................................................... 11
7.
Completing prerequisites ...................................................................................... 12
Checking the home coaxial network topology ....................................................... 12
Determining the video connection option ............................................................. 14
Connecting audio .................................................................................................... 14
Connecting the home router .................................................................................. 15
Connecting homes with multiple existing cable drops ........................................... 15
Connecting the home router – embedded MoCA ONT .......................................... 15
8.
Reviewing the IPC4100 installation steps ............................................................... 16
Connecting a High-Definition TV (HDTV) for video ................................................. 17
Connecting an HDTV and an A/V receiver for video ............................................... 17
9.
Performing remote control operational check ....................................................... 19
Understanding auto-provisioning .......................................................................... 19
10.
Starting the auto-provisioning process ........................................................................... 20
Reviewing sample IPC4100 self-test screens................................................................... 21
11.
Accessing the Basic User Interface (BUI) ................................................................ 25
Optimizing High-Definition (HD) settings ............................................................... 26
12.
Viewing additional HDMI settings ................................................................................... 28
Additional Closed Caption settings .................................................................................. 31
Graphics Overlaying the Video ........................................................................................ 34
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13. Configuring Diagnostics ......................................................................................... 36
d0 Navigating the Diagnostics menu ............................................................................... 36
d01 Viewing General Status ............................................................................................ 37
d02 Unit Address / Security ............................................................................................. 41
d03 Code and Download Menu ....................................................................................... 44
d04 Channel and Session Menu ...................................................................................... 51
d07 Audio / Video Status ................................................................................................. 55
d06 Memory and CPU Status ........................................................................................... 58
d07 Interface / Port Status .............................................................................................. 58
d8 Connected Home ........................................................................................................ 62
MoCA Node Network .............................................................................................. 64
MoCA Tx and Rx Phy rates ...................................................................................... 65
MoCA Power and Attenuation Level ...................................................................... 66
MoCA RX packet counts .......................................................................................... 67
MoCA Short Term Packet Counts ........................................................................... 68
MoCA Priority QoS .................................................................................................. 69
Ethernet Hardware Configuration .......................................................................... 70
Registered client list (IP client) ............................................................................... 71
DHCP link status ...................................................................................................... 72
LAN and QoS ........................................................................................................... 73
d09 Purchase / Poll / Upstream Status ............................................................................ 74
d10 IN BAND Status ......................................................................................................... 76
d11 Out-of-Band (OOB) Status ........................................................................................ 79
d12 Keypad Status ........................................................................................................... 81
d13 DRM Info ................................................................................................................... 82
d14 OTT Session History .................................................................................................. 83
14.
Troubleshooting .................................................................................................... 84
Definitions, Acronyms and Abbreviations .............................................................. 89
15.
16.
ARRIS Contacts ...................................................................................................... 91
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Important safety considerations

Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. The apparatus shall not be exposed to dripping or
splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus.
Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized
plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
Only use attachments/accessories specified by the manufacturer. Unplug this apparatus during lightning storms or when unused for long periods of time. Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
Chapter 1
WARNING - To reduce the risk of fire or electric shock, do not expose this apparatus to rain
or moisture.
The apparatus requires careful handling to avoid potential damage to its internal components which can lead to the loss of recorded data. Be sure to follow these requirements during transportation and installation.

During transportation to the subscriber home

Transport the IPC4100 in its shipping box or an equally padded container. Do not expose the terminal to rain or moisture.
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Chapter 1:

During installation

Do not place the IPC4100 in an enclosed area where the cooling vents are blocked or
impede the flow of air through the ventilation openings.
Install the IPC4100 so that its position does not interfere with its proper ventilation. For
example, do not place the IPC4100 on a bed, sofa, rug, or similar surface that could block the ventilation openings.
Install the IPC4100 away from heat sources such as radiators, heat registers and stoves.
Installation of the IPC4100 near consumer electronics devices, such as stereo receiver/amplifiers and televisions, is permitted as long as the air surrounding the IPC4100 does not exceed 40º C (104º F).
Place the IPC4100 on a flat surface not prone to vibration or impact. Do not install the IPC4100 in an area where condensation occurs. To prevent the temporary loss of guide data and cause a temporarily non-responding
IPC4100, do not plug the AC power cord into a switched power outlet.
To avoid shock and vibration damage to internal components do not move the IPC4100
while it is plugged in.
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FCC compliance

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Chapter 2
CAUTION: Changes or modifications not expressly approved by ARRIS for compliance could
void the user’s authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC declaration of conformity

ARRIS Enterprises, LLC., 3871 Lakefield Drive, Suwanee, GA 30024, declares that the IPC4100 set-tops comply with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
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Product features

This manual provides instructions for system operator personnel to install the ARRIS IPC4100 High Definition set-top. This unit includes a high-end processor, expanded memory, and enhanced graphics to support digital, on-demand, and interactive services. It provides a full complement of interconnection options.
The IPC4100 provides the following advanced functionality:
Authorization and purchase of on-demand programming High-Definition Television (HDTV) and Ultra-High Definition Television (UHDTV) video
decoding
HDTV and UHDTV output through component video (YPbPr) or High-Definition
Multimedia Interface® (HDMI®)
Surround-sound audio through a variety of analog and digital interconnection options Live playback and LOD buffering capabilities to pause and time shift live video and
seamlessly record for all connected televisions
Built-in MoCA® 2.0 802.11ac Wi-Fi home networking
Chapter 3
As with all ARRIS digital set-tops, the hardware features are enabled by core operating and third-party application software.

IPC4100 Standard features

Industry-standard video, audio, and data outputs Supports advanced ultra high-definition 4K video and HEVC and VP8/VP9 decode Embedded IP networking over coaxial cable with integrated MoCA 2.0 Integrated 802.11ac Wi-Fi with 4x4 5GHz Wi-Fi security: WPA-PSK WEP-64/128, WPA, WPA2 Dolby® 5.1 (all Outputs) and Dolby Digital Plus 7.1 digital audio (HDMI only) Rear panel USB 2.0 port

Standard data features

8 GB flash memory 2 GB DRAM One rear Universal Serial Bus (USB) 2.0 port 10/100 BASE-T Ethernet Port (RJ-45)
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Chapter 3:

Standard Miscellaneous Features

Messaging capabilities Digital diagnostics Four-digit, seven-segment LED display
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IPC4100 rear panel

The IPC4100 rear panel contains ports and connectors for video, audio, RF cabling, data output, and data interface. Some connectors are not enabled and require application software support.
Figure 1: IPC4100 Rear Panel
Chapter 4
Port/Connector Description
1 Cable In Connects to a coaxial cable that delivers the signal from your
service provider
2 Ethernet* Connects to an Ethernet device
3 Optical Audio* Connects to the Dolby® Digital 5.1 audio or PCM output on a
digital audio device
4 HDMI Connects to a high-definition TV (HDTV)
5 IR Remote Input Connects to a remote-control set-top accessory cable
6 USB 2.0 Connects to a high-speed peripheral device
7 12V DC, 1.5A Connects the power cord to the IPC4100
8 Power LED Power supply indicator
*This option is dependent upon application setting and availability in content.
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Chapter 4:
Component

IPC4100Front panel

The IPC4100 front panel provides the mechanical Power/Standby button and the LED Clock/Channel number display.
IPC4100 Front Panel
1 Power Display Indicates if power is on (green) or off (no light).
2 Reboot Indicates if gateway is rebooting.
Description

IPC4100 installation overview

This section provides instructions for connecting and configuring the IPC4100 in a multi-television screen household. The IPC4100 supports an auto-provisioning feature that automates many of the tasks required to configure and provision the in-home IP video components.
The installation will include the following series of steps:
Connecting the home router (page 15) Connecting the RF coaxial cable to the RF connector on each set-top Connecting the A/V connections for each set top to the home theater equipment Performing the Auto-Provisioning procedures from the IPC4100 On-screen menu. See
Understanding auto-provisioning (page 19).
Optimizing High-Definition (HD) settings (page 26)
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Completing prerequisites

Before you move or change components on the subscriber’s entertainment system, do the following:
Make sure you have all the required tools and equipment. Review the installation instructions. Check the home coaxial topology.
• Make sure no cable network or satellite dish is connected.
• Make sure there are no amplifiers that could interfere with the MoCA network.
• Determine the numbers and type of splitters used.
Verify that the signal at each coaxial outlet you will use is in the range -10 to +10
dBmV.
If necessary, replace or move amplifiers or splitters.
Chapter 5
Check the home entertainment system. Determine if you are connecting to one of the
following:
Standard-Definition analog NTSC TV (supporting RF input)
• Baseband Composite video
High-Definition TV (UDH, HDMI, or DVI)
Determine if the subscriber has other equipment to be connected to the terminal (Home
Theater or A/V receiver, VCR, etc.). Verify that you have the necessary cables and other required items.
Have the customer specify where the IPC4100 media server should be installed. Note: Make sure to install the IPC4100 media server before connecting any other
set-tops.
Write down the MAC address and serial number for each IPC4100 and IP Client set-top
box. The labels are located on the bottom of the devices.
Figure 2: Set-Top Box MAC Address

Checking the home coaxial network topology

This procedure assumes you are networking at least one IPC4100 and one or more IP Client STBs. Before you install the IPC4100, do the following:
1. Create a table listing for each of the following:
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Chapter 5:
Every room where you plan to install a set-top
• The signal levels you measured at the RF cable outlets
HFC MAC Address located on the label on the bottom of the set-top used in that
room
2. Optionally, you can include information such as the set-top type, serial numbers, and
anything else you or the service provider considers useful. The following table provides an example of signal levels and MAC addresses.
Cable Outlet
Room
Router -2 dBmV 001225xxxxxx None
Living Room -6 dBmV 001225xxxxxx IPC4100
Den -8 dBmV 001225xxxxxx IPC4100
Signal Level
Set-top MAC Address
Set-top Type Serial Number
Master bedroom
1. -16 dBmV
001225xxxxxx IPC4100
2. Use your TV signal tester at the coaxial outlet where you will connect any MoCA set-top
box and router. Verify that the signal level of the highest downstream digital channel frequency is between -10 and 10 dBmV. Record your readings in a table similar to Table 6 above. A signal level of +0 dBmV is ideal.
Note: If the signal level is less than -10 dBmV, you must correct the problem before
installing the set-top box.
3. If possible, determine whether there are one or more in-line coaxial RF amplifiers. If
possible, move the existing amplifier to a position near the point of entry. See Troubleshooting for more information.
4. If possible, determine how many splitters, and what kind, are in use. An older splitter,
such as an old eight-way splitter, may have unacceptably high throughput loss. Replace any splitter cascades having a loss of 18 dB or more.
5. If the signal level at one or more coaxial outputs remains unacceptably low, the power
loss may be caused by long coaxial cable runs using cable of insufficient quality. For example, a 330 ft (100 m) cable can reduce the power by 20 to 27 dB, depending on the cable quality. This results in a very low power level at the outlet of about -5 to -10 dBmV or lower. This loss, combined with loss from a splitter, causes marginal MoCA network performance.
6. If you make any changes to the network, repeat steps 1 and 2.
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Chapter 5:
Caution: Be sure all connections are properly secured. Poor F-connector fittings or poor
grounding can cause ingress.

Determining the video connection option

Use the following guidelines to determine the best video connection for the subscriber’s home entertainment system. To determine the available video inputs on the TV, check the manual supplied with the TV or the TV itself.
The IPC4100 offers the following video outputs:
Connection Type TV Type Description
HDMI HDTV and SDTV
Video (Composite) SDTV only Use the composite video output (video) connection on

Connecting audio

When connecting to a home theater receiver, depending on its inputs, you can use the following IPC4100 audio outputs:
Connection Type Description
HDMI offers higher quality HD video than
component video.
HDMI provides both video and audio connections.
If you use HDMI, no separate audio connection to the TV is required.
HDMI is compatible with DVI. If the TV has a DVI
input, you can use an HDMI-to-DVI converter cable or adapter to connect to the IPC4100 HDMI connector. If DVI is used, a separate audio connection to the TV will be needed.
the TV.
Digital audio optical (S/PDIF) If the receiver supports it, use the digital audio optical
(S/PDIF) audio output to deliver Dolby Digital audio to a Dolby Digital home theater receiver.
Audio is available via HDMI and no further audio connection is required.
Baseband Audio L and R If the audio receiver does not support Dolby Digital, use
the baseband audio l and r outputs to connect to the audio receiver.
In most cases, the optical S/PDIF or coaxial digital RCA output offers better audio quality and support for 5.1 Surround Sound. The cabling diagrams show sample audio/video (A/V) connections to an audio receiver, where the receiver functions as an A/V router.
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Chapter 5:
When connecting to an audio receiver, reference its installation instructions for directions on connecting to baseband and digital (S/PDIF) audio ports.
Note: The VCR and TV receive their A/V signals from the currently selected input device on
the audio receiver. This is important when the subscriber has another A/V device such as a DVD player, a secondary VCR, a CD player, or other electronic component. We recommend connecting the TV to the monitor output so on-screen menus for the receiver can be displayed. In many cases, the receivers themselves have interactive on-screen menus.

Connecting the home router

To connect the home router:
1. Connect the Ethernet cable you routed from the ONT to the WAN Ethernet port on the
home router.
2. Make sure the router is powered ON.
3. Enable Dynamic Host Configuration Protocol (DHCP) on the router. Follow the
instructions provided with the router.

Connecting homes with multiple existing cable drops

Some customer premises may have multiple coaxial inputs from one or more taps, typically entering different locations in the home. For the PON, it is practical to have one connection only per customer premises. You must use a splitter and cabling to connect any additional drops to the ONT. The routing will depend on the layout of the home and customer preference.

Connecting the home router – embedded MoCA ONT

To connect the home router:
1. Connect the coaxial cable you routed from the ONT to the coax/MoCA port on the home
router.
2. Make sure the router is powered ON.
3. Enable Dynamic Host Configuration Protocol (DHCP) on the router. Follow the
instructions provided with the router.
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Chapter 6

Reviewing the IPC4100 installation steps

1. Determine if you are connecting to one of the following: a. High-Definition TV or monitor - Use the HDMI output. No other video connection
supports HDTV. If the TV has no HDMI input but does have a DVI input, connect a DVI-to-HDMI adapter or cable to the HDMI out connector on the IPC4100 set-top and the DVI-HDTV connector on your TV.
b. Standard-Definition TV - Connect the composite video connector using a composite
(RCA phono) cable.
2. Determine if you are connecting the audio to a home theater receiver or directly to the
TV:
a. For an HDMI video connection, no additional audio connections to the TV are
required.
b. For a DVI video connection, additional audio connections to the TV are required. c. If the receiver or TV has a digital audio (S/PDIF) input, use the Optical Audio (S/PDIF)
output. Otherwise, use the baseband left and right audio outputs.
3. Locate the cabling diagram(s) that best match your planned configuration.
4. Connect the audio and video cables as shown in the diagram you are using.
5. Determine if you are connecting to a data device. For installation details, refer to the
instructions included with the data device.
6. Connect the FiOS TV In terminal to the coaxial cable wall outlet.
7. Perform the operational check for the remote control. See Performing remote control
operational check (page 19).
8. Optimize the high-definition settings. See Optimizing the High Definition Settings (page
26).
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Chapter 6:

Connecting a High-Definition TV (HDTV) for video

Do the following for the best possible HDTV video quality:
1. If the TV has an HDMI input, connect it to the HDMI output on the IPC4100.
2. If the TV has a DVI input, connect it to the HDMI output on the IPC4100 using an
HDMI-to-DVI converter cable or adapter.
Figure 3: High-Definition TV (HDTV) for Video Connection
Note: Because HDMI provides both video and audio output, no additional audio connections
to the TV are required.

Connecting an HDTV and an A/V receiver for video

Note: If the A/V receiver includes an HDMI input and output, the IPC4100 HDMI output can
be connected directly to the A/V receiver’s input and the A/V receiver’s HDMI output directly to the TV. Because HDMI provides both video and audio output, no additional audio connections to the A/V Receiver and TV are required.
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Chapter 6:
®
Figure 4: High-Definition TV (HDTV) and an A/V Receiver for Video Connection
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Chapter 7

Performing remote control operational check

The operational check tests communication with the remote control.
Table 1. Remote Control Test
Feature Testing Procedure
Power ON Press Power on the remote control to turn ON the
IPC4100.
Channel Selection Scan through the channels using the Channel +
or - keys.
Tune to several channels by entering the channel number using the numeric keys.
Volume Control Press Volume + or - on the remote control to increase
the volume to its upper limit, lowest level, and to a comfortable level.
Press mute to turn the sound off. Press mute again to restore the sound.
If the IPC4100 does not operate properly, see Troubleshooting for more information.

Understanding auto-provisioning

The auto-provisioning process will streamline the set-top installation and provide informative diagnostics that will assist you in resolving issues as they are detected. After the IPC4100 and IP Client set-tops are connected to the home network and the IPC4100 is powered ON, an automatic pre-health check is performed to identify any potential connection problems. The IPC4100 will conduct a series of self-tests to verify proper network connectivity and signal levels.
During the activation process, the system health and status are monitored and displayed on the IPC4100 Onscreen menu. Instructions are provided to help resolve any problems discovered during the activation process. If you encounter any additional problems during the automated health check, see Troubleshooting for more information.
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Chapter 7:
Note: The IPC4100 must be provisioned first in order to properly prepare the IPC1100 for
activation.
After the registration process, the software download process will begin. A progress indicator on the IPC4100 will show the appropriate steps for the following processes:
Server Connection Software Server Identification Software Download

Starting the auto-provisioning process

To start the auto-provisioning process:
1. Plug the power cord on the IPC4100 into an electrical wall outlet.
2. Do NOT power ON the IPC4100 set-top(s) until after the network and TV connections are
completed.
3. Press OK on the IPC4100 remote control when the Verizon Welcome screen displays.
4. Note: If Prok, PrOK, or PrOH appears on the IPC4100 front panel LED display, press the
OK button on the IPC4100 top panel or hand-held remote.
5. The Verizon Welcome-Start Activation screen displays and the IPC4100 automatically
starts performing a series of self-tests.
6. Press A on the IPC4100 remote control to navigate to the first detailed auto-provisioning
screen.
Note: If a problem is detected during the connectivity check, follow the on screen
instructions to correct the issue.
7. Upon completion of the software download, the device will send a message to the
management server which will start the network activation process.
8. After the health check and any necessary corrective steps, the IPC4100 will register with
the Verizon provisioning server and production management servers.
9. If any problems are encountered with these steps, follow the onscreen instructions to
rectify the problem.
10. The management server will set the IPC4100 to active and instruct it to reboot. After
rebooting, the Verizon FiOS TV will start up. The IPC4100 is now ready for service.
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Chapter 7:

Reviewing sample IPC4100 self-test screens

Note: The screens provided in this section are intended for illustrative purposes only. They
are a sampling of the screens you may see during the auto-provisioning process. In some cases, the actual data may differ from the examples provided.
Figure 5: Welcome screen
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Chapter 7:
Figure 6: Welcome-Start Activation screen
Figure 7: Step 1:-Coax Connection test screen
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Chapter 7:
Figure 8: Step 2: Software Download test screen
Figure 9: Step 3: Activation screen
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Chapter 7:
Activation Complete screen (1of 2)
Activation Complete screen (2 of 2)
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Chapter 8

Accessing the Basic User Interface (BUI)

The BUI contains front panel diagnostics and user settings. The BUI allows you to retrieve diagnostics without having to power OFF the application.
To view diagnostics:
1. Method 1 - Press and hold the D key on the IR remote control for five seconds and then
release the key to display the BUI Main Menu.
a. Select Diagnostics to navigate to the onscreen diagnostics. b. Select User Settings to navigate to the high-definition video User Settings menu.
2. Method 2 – Power ON the IPC4100 and then immediately press the Select key (or OK key)
on the IR remote control twice.
Figure 10: Basic User Interface (BUI) Main Menu
Note: The PlayAssure diagnostics are not available once the IPC4100 is booted up. Please
refer to the PlayAssure Client Installation and Operation Manual for more information.
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Chapter 9

Optimizing High-Definition (HD) settings

This section describes how to optimize the SD and HD video settings and closed captioning based on subscriber preferences.
Do the following before changing the output settings:
1. Connect the IPC4100 to the other home entertainment devices.
2. Plug the power cord on the IPC4100 into an electrical wall outlet.
3. Check that the IPC4100 has successfully completed the auto-provisioning process and
has connectivity to the IPC1100 set-top(s) through the home network.
4. Turn ON the TV.
Note: For an HDMI connection, check that the TV is ON and that HDMI is selected as the
input before adjusting the settings. ARRIS recommends using certified Standard (or "category 1") HDMI cables for 1080i or 720p resolutions. A certified high-speed (or "category 2") HDMI cable is recommended for resolutions of 1080p.
There are two methods for accessing the User Setting menu to optimize the output settings:
Use the BUI menu. See Accessing the Basic User Interface (BUI) (page 25) for more
information.
Power OFF the IPC4100 and immediately press the Select key and then press the
Menu key on the remote control.
If the TV is ON, the on-screen menu will display the user settings that you can configure.
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Chapter 9:
top for all content
Some televisions may only support certain video formats. Please consult your
Figure 11: User Settings Screen
5. Use the remote control or the cursor keys on the front panel to navigate the on-screen
menus:
• Press the p and q keys to highlight the setting you wish to change.
• Press the u key to select an option.
• To exit the setting and move to another setting, press the p or q key.
• To exit the menu and save your settings, press the Power or Menu key.
6. If the User Setting screen does not display on the HDTV screen, the TV may not support
the default video output setting. Use the front panel display to adjust the settings as described in There is no video on the TV screen in the Troubleshooting (page 84) section.
Settings Description
TV Type Allows you to specify the style of television connected to the set-top. Options
include 16:9, 4:3 LETTERBOX, and 4:3 PAN SCAN. By default, the 16:9 option is selected. The options are used as follows:
16:9 designates that a widescreen television is connected to the set-top. 4:3 LETTERBOX designates that a standard screen television is connected to
the RCM set-top and that widescreen programs should be scaled to fit the screen with black bars above and below the picture.
4:3 PAN SCAN designates that a standard screen television is connected to
the RCM set-top and that widescreen programs should be cropped so that the picture fills the entire screen.
HDMI/YPbPr OUTPUT
Allows you to specify the video output format of the RCM set­or for all 1080p, 1080i, and 2160p.
Options include:
1080p24 — The RCM set-top will present programs in the High-Definition
1080p24 format (1920 x 1080 pixels).
1080p30 — The RCM set-top will present programs in the High-Definition
1080p30 format (1920 x 1080 pixels).
1080p60 — The RCM set-top will present programs in the High-Definition
1080p60 format (1920 x 1080 pixels).
1080i — Default option: The RCM set-top will present programs in the
High-Definition 1080i format (1920 x 1080 pixels).
2160p24 — The RCM set-top will present programs in the High-Definition
2160p24 format (3840 x 2160 pixels).
2160p30 — The RCM set-top will present programs in the High-Definition
2160p30 format (3840 x 2160 pixels).
2160p60 — The RCM set-top will present programs in the High-Definition
2160p60 format (3840 x 2160 pixels).
STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 27
Chapter 9:
television’s user manual for more information on format compatibility.
The sharpness range is from 1 (softest) to 5 (sharpest). The default is 3.
Available options: Enabled or Disabled (default)
Settings Description
The RCM set-top can detect when the HDMI connection is in use. If you are not using the HDMI connection on the RCM set-top, the HDMI/YPbPr Output setting will display as YPbPr Output in the User Settings Menu.
4:3 Stretch
On — The RCM set-top will automatically stretch all standard-definition
programs to a wide screen aspect ratio and present the video in the format designated by the HDMI/YPbPr Output setting. Note that the Stretch option is only available when the TV Type setting is 16:9.
Off — Default option: The RCM set-top will create a wide screen version of a
standard-definition program by adding black bars to the left and the right of the picture and present the video in the format designated by the HDMI/YPbPr Output setting.
Video
Controls the sharpness adjustment for the video.
Sharpness
Closed Caption Enables or disables closed captions. The front panel display indicates the
status of the closed captions.
Pref Audio
Allows selection of a preferred audio language.
Lang
Descriptive
Enables Descriptive Video Service (DVS), if available in the content.
Video Service
Restore All
Resets all the User Setting configurable parameters to their default values.
Defaults

Viewing additional HDMI settings

The Additional HDMI Settings menu is used to configure advanced options that affect the operation of the IPC4100 with HDMI and DVI display devices. Adjustable options include:
Display mode Color Space Audio Output mode Lip Sync Lip Sync Delay
STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 28
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