ARRIS IPC4100 User Manual

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IPC4100 Release 1.0

Installation and Operation Guide

STANDARD 365-095-33577 Revision x.1

June 2018

IPC4100 51.0 Installation and Operation Guide

STANDARD Revision x.1

ARRIS Copyrights and Trademarks

No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.

The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.

Revision History

Revision

1.0 Initial Release June 2018

Description

Revision Date

Table of Contents

1. Important safety considerations .............................................................................. 5

During transportation to the subscriber home ................................................................. 5

During installation ............................................................................................................. 6

FCC compliance ....................................................................................................... 7

FCC declaration of conformity ........................................................................................... 7

Product features ..................................................................................................... 8

IPC4100 Standard features ................................................................................................ 8

Standard data features ...................................................................................................... 8

Standard Miscellaneous Features ..................................................................................... 9

IPC4100 rear panel ................................................................................................ 10

IPC4100Front panel ............................................................................................... 11

IPC4100 installation overview ............................................................................... 11

Completing prerequisites ...................................................................................... 12

Checking the home coaxial network topology ....................................................... 12

Determining the video connection option ............................................................. 14

Connecting audio .................................................................................................... 14

Connecting the home router .................................................................................. 15

Connecting homes with multiple existing cable drops ........................................... 15

Connecting the home router – embedded MoCA ONT .......................................... 15

Reviewing the IPC4100 installation steps ............................................................... 16

Connecting a High-Definition TV (HDTV) for video ................................................. 17

Connecting an HDTV and an A/V receiver for video ............................................... 17

Performing remote control operational check ....................................................... 19

Understanding auto-provisioning .......................................................................... 19

10.

Starting the auto-provisioning process ........................................................................... 20

Reviewing sample IPC4100 self-test screens................................................................... 21

11.

Accessing the Basic User Interface (BUI) ................................................................ 25

Optimizing High-Definition (HD) settings ............................................................... 26

12.

Viewing additional HDMI settings ................................................................................... 28

Additional Closed Caption settings .................................................................................. 31

Graphics Overlaying the Video ........................................................................................ 34

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13. Configuring Diagnostics ......................................................................................... 36

d0 Navigating the Diagnostics menu ............................................................................... 36

d01 Viewing General Status ............................................................................................ 37

d02 Unit Address / Security ............................................................................................. 41

d03 Code and Download Menu ....................................................................................... 44

d04 Channel and Session Menu ...................................................................................... 51

d07 Audio / Video Status ................................................................................................. 55

d06 Memory and CPU Status ........................................................................................... 58

d07 Interface / Port Status .............................................................................................. 58

d8 Connected Home ........................................................................................................ 62

MoCA Node Network .............................................................................................. 64

MoCA Tx and Rx Phy rates ...................................................................................... 65

MoCA Power and Attenuation Level ...................................................................... 66

MoCA RX packet counts .......................................................................................... 67

MoCA Short Term Packet Counts ........................................................................... 68

MoCA Priority QoS .................................................................................................. 69

Ethernet Hardware Configuration .......................................................................... 70

Registered client list (IP client) ............................................................................... 71

DHCP link status ...................................................................................................... 72

LAN and QoS ........................................................................................................... 73

d09 Purchase / Poll / Upstream Status ............................................................................ 74

d10 IN BAND Status ......................................................................................................... 76

d11 Out-of-Band (OOB) Status ........................................................................................ 79

d12 Keypad Status ........................................................................................................... 81

d13 DRM Info ................................................................................................................... 82

d14 OTT Session History .................................................................................................. 83

14.

Troubleshooting .................................................................................................... 84

Definitions, Acronyms and Abbreviations .............................................................. 89

15.

16.

ARRIS Contacts ...................................................................................................... 91

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Important safety considerations

 Read these instructions.  Keep these instructions.  Heed all warnings.  Follow all instructions.  Do not use this apparatus near water. The apparatus shall not be exposed to dripping or

splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus.

 Clean only with dry cloth.  Do not block any ventilation openings. Install in accordance with the manufacturer’s

instructions.

 Do not install near any heat sources such as radiators, heat registers, stoves, or other

apparatus (including amplifiers) that produce heat.

 Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized

plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

 Protect the power cord from being walked on or pinched particularly at plugs,

convenience receptacles, and the point where they exit from the apparatus.

 Only use attachments/accessories specified by the manufacturer.  Unplug this apparatus during lightning storms or when unused for long periods of time.  Refer all servicing to qualified service personnel. Servicing is required when the

apparatus has been damaged in any way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

Chapter 1

WARNING - To reduce the risk of fire or electric shock, do not expose this apparatus to rain

or moisture.

The apparatus requires careful handling to avoid potential damage to its internal components which can lead to the loss of recorded data. Be sure to follow these requirements during transportation and installation.

During transportation to the subscriber home

 Transport the IPC4100 in its shipping box or an equally padded container.  Do not expose the terminal to rain or moisture.

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Chapter 1:

During installation

 Do not place the IPC4100 in an enclosed area where the cooling vents are blocked or

impede the flow of air through the ventilation openings.

 Install the IPC4100 so that its position does not interfere with its proper ventilation. For

example, do not place the IPC4100 on a bed, sofa, rug, or similar surface that could block the ventilation openings.

 Install the IPC4100 away from heat sources such as radiators, heat registers and stoves.

Installation of the IPC4100 near consumer electronics devices, such as stereo receiver/amplifiers and televisions, is permitted as long as the air surrounding the IPC4100 does not exceed 40º C (104º F).

 Place the IPC4100 on a flat surface not prone to vibration or impact.  Do not install the IPC4100 in an area where condensation occurs.  To prevent the temporary loss of guide data and cause a temporarily non-responding

IPC4100, do not plug the AC power cord into a switched power outlet.

 To avoid shock and vibration damage to internal components do not move the IPC4100

while it is plugged in.

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FCC compliance

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

 Consult the dealer or an experienced radio/TV technician for help.

Chapter 2

CAUTION: Changes or modifications not expressly approved by ARRIS for compliance could

void the user’s authority to operate the equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC declaration of conformity

ARRIS Enterprises, LLC., 3871 Lakefield Drive, Suwanee, GA 30024, declares that the IPC4100 set-tops comply with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

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Product features

This manual provides instructions for system operator personnel to install the ARRIS IPC4100 High Definition set-top. This unit includes a high-end processor, expanded memory, and enhanced graphics to support digital, on-demand, and interactive services. It provides a full complement of interconnection options.

The IPC4100 provides the following advanced functionality:

 Authorization and purchase of on-demand programming  High-Definition Television (HDTV) and Ultra-High Definition Television (UHDTV) video

decoding

 HDTV and UHDTV output through component video (YPbPr) or High-Definition

Multimedia Interface® (HDMI®)

 Surround-sound audio through a variety of analog and digital interconnection options  Live playback and LOD buffering capabilities to pause and time shift live video and

seamlessly record for all connected televisions

 Built-in MoCA® 2.0  802.11ac Wi-Fi home networking

Chapter 3

As with all ARRIS digital set-tops, the hardware features are enabled by core operating and third-party application software.

IPC4100 Standard features

 Industry-standard video, audio, and data outputs  Supports advanced ultra high-definition 4K video and HEVC and VP8/VP9 decode  Embedded IP networking over coaxial cable with integrated MoCA 2.0  Integrated 802.11ac Wi-Fi with 4x4 5GHz  Wi-Fi security: WPA-PSK WEP-64/128, WPA, WPA2  Dolby® 5.1 (all Outputs) and Dolby Digital Plus 7.1 digital audio (HDMI only)  Rear panel USB 2.0 port

Standard data features

 8 GB flash memory  2 GB DRAM  One rear Universal Serial Bus (USB) 2.0 port  10/100 BASE-T Ethernet Port (RJ-45)

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Chapter 3:

Standard Miscellaneous Features

 Messaging capabilities  Digital diagnostics  Four-digit, seven-segment LED display

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IPC4100 rear panel

The IPC4100 rear panel contains ports and connectors for video, audio, RF cabling, data output, and data interface. Some connectors are not enabled and require application software support.

Figure 1: IPC4100 Rear Panel

Chapter 4

Port/Connector Description

1 Cable In Connects to a coaxial cable that delivers the signal from your

service provider

2 Ethernet* Connects to an Ethernet device

3 Optical Audio* Connects to the Dolby® Digital 5.1 audio or PCM output on a

digital audio device

4 HDMI Connects to a high-definition TV (HDTV)

5 IR Remote Input Connects to a remote-control set-top accessory cable

6 USB 2.0 Connects to a high-speed peripheral device

7 12V DC, 1.5A Connects the power cord to the IPC4100

8 Power LED Power supply indicator

*This option is dependent upon application setting and availability in content.

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Chapter 4:

Component

IPC4100Front panel

The IPC4100 front panel provides the mechanical Power/Standby button and the LED Clock/Channel number display.

IPC4100 Front Panel

1 Power Display Indicates if power is on (green) or off (no light).

2 Reboot Indicates if gateway is rebooting.

Description

IPC4100 installation overview

This section provides instructions for connecting and configuring the IPC4100 in a multi-television screen household. The IPC4100 supports an auto-provisioning feature that automates many of the tasks required to configure and provision the in-home IP video components.

The installation will include the following series of steps:

 Connecting the home router (page 15)  Connecting the RF coaxial cable to the RF connector on each set-top  Connecting the A/V connections for each set top to the home theater equipment  Performing the Auto-Provisioning procedures from the IPC4100 On-screen menu. See

Understanding auto-provisioning (page 19).

 Optimizing High-Definition (HD) settings (page 26)

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Completing prerequisites

Before you move or change components on the subscriber’s entertainment system, do the following:

 Make sure you have all the required tools and equipment.  Review the installation instructions.  Check the home coaxial topology.

• Make sure no cable network or satellite dish is connected.

• Make sure there are no amplifiers that could interfere with the MoCA network.

• Determine the numbers and type of splitters used.

• Verify that the signal at each coaxial outlet you will use is in the range -10 to +10

dBmV.

• If necessary, replace or move amplifiers or splitters.

Chapter 5

 Check the home entertainment system. Determine if you are connecting to one of the

following:

• Standard-Definition analog NTSC TV (supporting RF input)

• Baseband Composite video

• High-Definition TV (UDH, HDMI, or DVI)

 Determine if the subscriber has other equipment to be connected to the terminal (Home

Theater or A/V receiver, VCR, etc.). Verify that you have the necessary cables and other required items.

 Have the customer specify where the IPC4100 media server should be installed.  Note: Make sure to install the IPC4100 media server before connecting any other

set-tops.

 Write down the MAC address and serial number for each IPC4100 and IP Client set-top

box. The labels are located on the bottom of the devices.

Figure 2: Set-Top Box MAC Address

Checking the home coaxial network topology

This procedure assumes you are networking at least one IPC4100 and one or more IP Client STBs. Before you install the IPC4100, do the following:

1. Create a table listing for each of the following:

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Chapter 5:

• Every room where you plan to install a set-top

• The signal levels you measured at the RF cable outlets

• HFC MAC Address located on the label on the bottom of the set-top used in that

room

2. Optionally, you can include information such as the set-top type, serial numbers, and

anything else you or the service provider considers useful. The following table provides an example of signal levels and MAC addresses.

Cable Outlet

Room

Router -2 dBmV 001225xxxxxx None

Living Room -6 dBmV 001225xxxxxx IPC4100

Den -8 dBmV 001225xxxxxx IPC4100

Signal Level

Set-top MAC Address

Set-top Type Serial Number

Master bedroom

1. -16 dBmV

001225xxxxxx IPC4100

2. Use your TV signal tester at the coaxial outlet where you will connect any MoCA set-top

box and router. Verify that the signal level of the highest downstream digital channel frequency is between -10 and 10 dBmV. Record your readings in a table similar to Table 6 above. A signal level of +0 dBmV is ideal.

Note: If the signal level is less than -10 dBmV, you must correct the problem before

installing the set-top box.

3. If possible, determine whether there are one or more in-line coaxial RF amplifiers. If

possible, move the existing amplifier to a position near the point of entry. See Troubleshooting for more information.

4. If possible, determine how many splitters, and what kind, are in use. An older splitter,

such as an old eight-way splitter, may have unacceptably high throughput loss. Replace any splitter cascades having a loss of 18 dB or more.

5. If the signal level at one or more coaxial outputs remains unacceptably low, the power

loss may be caused by long coaxial cable runs using cable of insufficient quality. For example, a 330 ft (100 m) cable can reduce the power by 20 to 27 dB, depending on the cable quality. This results in a very low power level at the outlet of about -5 to -10 dBmV or lower. This loss, combined with loss from a splitter, causes marginal MoCA network performance.

6. If you make any changes to the network, repeat steps 1 and 2.

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Chapter 5:

Caution: Be sure all connections are properly secured. Poor F-connector fittings or poor

grounding can cause ingress.

Determining the video connection option

Use the following guidelines to determine the best video connection for the subscriber’s home entertainment system. To determine the available video inputs on the TV, check the manual supplied with the TV or the TV itself.

The IPC4100 offers the following video outputs:

Connection Type TV Type Description

HDMI HDTV and SDTV

Video (Composite) SDTV only Use the composite video output (video) connection on

Connecting audio

When connecting to a home theater receiver, depending on its inputs, you can use the following IPC4100 audio outputs:

Connection Type Description

 HDMI offers higher quality HD video than

component video.

 HDMI provides both video and audio connections.

If you use HDMI, no separate audio connection to the TV is required.

 HDMI is compatible with DVI. If the TV has a DVI

input, you can use an HDMI-to-DVI converter cable or adapter to connect to the IPC4100 HDMI connector. If DVI is used, a separate audio connection to the TV will be needed.

the TV.

Digital audio optical (S/PDIF) If the receiver supports it, use the digital audio optical

(S/PDIF) audio output to deliver Dolby Digital audio to a Dolby Digital home theater receiver.

Audio is available via HDMI and no further audio connection is required.

Baseband Audio L and R If the audio receiver does not support Dolby Digital, use

the baseband audio l and r outputs to connect to the audio receiver.

In most cases, the optical S/PDIF or coaxial digital RCA output offers better audio quality and support for 5.1 Surround Sound. The cabling diagrams show sample audio/video (A/V) connections to an audio receiver, where the receiver functions as an A/V router.

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Chapter 5:

When connecting to an audio receiver, reference its installation instructions for directions on connecting to baseband and digital (S/PDIF) audio ports.

Note: The VCR and TV receive their A/V signals from the currently selected input device on

the audio receiver. This is important when the subscriber has another A/V device such as a DVD player, a secondary VCR, a CD player, or other electronic component. We recommend connecting the TV to the monitor output so on-screen menus for the receiver can be displayed. In many cases, the receivers themselves have interactive on-screen menus.

Connecting the home router

To connect the home router:

1. Connect the Ethernet cable you routed from the ONT to the WAN Ethernet port on the

home router.

2. Make sure the router is powered ON.

3. Enable Dynamic Host Configuration Protocol (DHCP) on the router. Follow the

instructions provided with the router.

Connecting homes with multiple existing cable drops

Some customer premises may have multiple coaxial inputs from one or more taps, typically entering different locations in the home. For the PON, it is practical to have one connection only per customer premises. You must use a splitter and cabling to connect any additional drops to the ONT. The routing will depend on the layout of the home and customer preference.

Connecting the home router – embedded MoCA ONT

To connect the home router:

1. Connect the coaxial cable you routed from the ONT to the coax/MoCA port on the home

router.

2. Make sure the router is powered ON.

3. Enable Dynamic Host Configuration Protocol (DHCP) on the router. Follow the

instructions provided with the router.

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Chapter 6

Reviewing the IPC4100 installation steps

1. Determine if you are connecting to one of the following: a. High-Definition TV or monitor - Use the HDMI output. No other video connection

supports HDTV. If the TV has no HDMI input but does have a DVI input, connect a DVI-to-HDMI adapter or cable to the HDMI out connector on the IPC4100 set-top and the DVI-HDTV connector on your TV.

b. Standard-Definition TV - Connect the composite video connector using a composite

(RCA phono) cable.

2. Determine if you are connecting the audio to a home theater receiver or directly to the

TV:

a. For an HDMI video connection, no additional audio connections to the TV are

required.

b. For a DVI video connection, additional audio connections to the TV are required. c. If the receiver or TV has a digital audio (S/PDIF) input, use the Optical Audio (S/PDIF)

output. Otherwise, use the baseband left and right audio outputs.

3. Locate the cabling diagram(s) that best match your planned configuration.

4. Connect the audio and video cables as shown in the diagram you are using.

5. Determine if you are connecting to a data device. For installation details, refer to the

instructions included with the data device.

6. Connect the FiOS TV In terminal to the coaxial cable wall outlet.

7. Perform the operational check for the remote control. See Performing remote control

operational check (page 19).

8. Optimize the high-definition settings. See Optimizing the High Definition Settings (page

26).

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Chapter 6:

Connecting a High-Definition TV (HDTV) for video

Do the following for the best possible HDTV video quality:

1. If the TV has an HDMI input, connect it to the HDMI output on the IPC4100.

2. If the TV has a DVI input, connect it to the HDMI output on the IPC4100 using an

HDMI-to-DVI converter cable or adapter.

Figure 3: High-Definition TV (HDTV) for Video Connection

Note: Because HDMI provides both video and audio output, no additional audio connections

to the TV are required.

Connecting an HDTV and an A/V receiver for video

Note: If the A/V receiver includes an HDMI input and output, the IPC4100 HDMI output can

be connected directly to the A/V receiver’s input and the A/V receiver’s HDMI output directly to the TV. Because HDMI provides both video and audio output, no additional audio connections to the A/V Receiver and TV are required.

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Chapter 6:

Figure 4: High-Definition TV (HDTV) and an A/V Receiver for Video Connection

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Chapter 7

Performing remote control operational check

The operational check tests communication with the remote control.

Table 1. Remote Control Test

Feature Testing Procedure

Power ON Press Power on the remote control to turn ON the

IPC4100.

Channel Selection Scan through the channels using the Channel +

or - keys.

Tune to several channels by entering the channel number using the numeric keys.

Volume Control Press Volume + or - on the remote control to increase

the volume to its upper limit, lowest level, and to a comfortable level.

Press mute to turn the sound off. Press mute again to restore the sound.

If the IPC4100 does not operate properly, see Troubleshooting for more information.

Understanding auto-provisioning

The auto-provisioning process will streamline the set-top installation and provide informative diagnostics that will assist you in resolving issues as they are detected. After the IPC4100 and IP Client set-tops are connected to the home network and the IPC4100 is powered ON, an automatic pre-health check is performed to identify any potential connection problems. The IPC4100 will conduct a series of self-tests to verify proper network connectivity and signal levels.

During the activation process, the system health and status are monitored and displayed on the IPC4100 Onscreen menu. Instructions are provided to help resolve any problems discovered during the activation process. If you encounter any additional problems during the automated health check, see Troubleshooting for more information.

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Chapter 7:

Note: The IPC4100 must be provisioned first in order to properly prepare the IPC1100 for

activation.

After the registration process, the software download process will begin. A progress indicator on the IPC4100 will show the appropriate steps for the following processes:

 Server Connection  Software Server Identification  Software Download

Starting the auto-provisioning process

 To start the auto-provisioning process:

1. Plug the power cord on the IPC4100 into an electrical wall outlet.

2. Do NOT power ON the IPC4100 set-top(s) until after the network and TV connections are

completed.

3. Press OK on the IPC4100 remote control when the Verizon Welcome screen displays.

4. Note: If Prok, PrOK, or PrOH appears on the IPC4100 front panel LED display, press the

OK button on the IPC4100 top panel or hand-held remote.

5. The Verizon Welcome-Start Activation screen displays and the IPC4100 automatically

starts performing a series of self-tests.

6. Press A on the IPC4100 remote control to navigate to the first detailed auto-provisioning

screen.

Note: If a problem is detected during the connectivity check, follow the on screen

instructions to correct the issue.

7. Upon completion of the software download, the device will send a message to the

management server which will start the network activation process.

8. After the health check and any necessary corrective steps, the IPC4100 will register with

the Verizon provisioning server and production management servers.

9. If any problems are encountered with these steps, follow the onscreen instructions to

rectify the problem.

10. The management server will set the IPC4100 to active and instruct it to reboot. After

rebooting, the Verizon FiOS TV will start up. The IPC4100 is now ready for service.

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Chapter 7:

Reviewing sample IPC4100 self-test screens

Note: The screens provided in this section are intended for illustrative purposes only. They

are a sampling of the screens you may see during the auto-provisioning process. In some cases, the actual data may differ from the examples provided.

Figure 5: Welcome screen

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Chapter 7:

Figure 6: Welcome-Start Activation screen

Figure 7: Step 1:-Coax Connection test screen

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Chapter 7:

Figure 8: Step 2: Software Download test screen

Figure 9: Step 3: Activation screen

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Chapter 7:

Activation Complete screen (1of 2)

Activation Complete screen (2 of 2)

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Chapter 8

Accessing the Basic User Interface (BUI)

The BUI contains front panel diagnostics and user settings. The BUI allows you to retrieve diagnostics without having to power OFF the application.

 To view diagnostics:

1. Method 1 - Press and hold the D key on the IR remote control for five seconds and then

release the key to display the BUI Main Menu.

a. Select Diagnostics to navigate to the onscreen diagnostics. b. Select User Settings to navigate to the high-definition video User Settings menu.

2. Method 2 – Power ON the IPC4100 and then immediately press the Select key (or OK key)

on the IR remote control twice.

Figure 10: Basic User Interface (BUI) Main Menu

Note: The PlayAssure diagnostics are not available once the IPC4100 is booted up. Please

refer to the PlayAssure Client Installation and Operation Manual for more information.

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Chapter 9

Optimizing High-Definition (HD) settings

This section describes how to optimize the SD and HD video settings and closed captioning based on subscriber preferences.

Do the following before changing the output settings:

1. Connect the IPC4100 to the other home entertainment devices.

2. Plug the power cord on the IPC4100 into an electrical wall outlet.

3. Check that the IPC4100 has successfully completed the auto-provisioning process and

has connectivity to the IPC1100 set-top(s) through the home network.

4. Turn ON the TV.

Note: For an HDMI connection, check that the TV is ON and that HDMI is selected as the

input before adjusting the settings. ARRIS recommends using certified Standard (or "category 1") HDMI cables for 1080i or 720p resolutions. A certified high-speed (or "category 2") HDMI cable is recommended for resolutions of 1080p.

There are two methods for accessing the User Setting menu to optimize the output settings:

• Use the BUI menu. See Accessing the Basic User Interface (BUI) (page 25) for more

information.

• Power OFF the IPC4100 and immediately press the Select key and then press the

Menu key on the remote control.

If the TV is ON, the on-screen menu will display the user settings that you can configure.

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Chapter 9:

Viewing additional HDMI settings

The Additional HDMI Settings menu is used to configure advanced options that affect the operation of the IPC4100 with HDMI and DVI display devices. Adjustable options include:

 Display mode  Color Space  Audio Output mode  Lip Sync  Lip Sync Delay

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Chapter 9:

RGB — The IPC4100 will generate video signals within the RGB color

 1080p24 Pass-Through

The Additional HDMI Settings menu screen is illustrated and defined below:

Figure 12: Additional HDMI Settings Screen

Table 12 – Additional HDMI Settings Fields

Field Description

Additional HDMI Settings The Additional HDMI Settings option is available whenever an HDMI

connection is in place.

Selecting this option will present a new menu screen with settings specific to the HDMI connection, for example DVI/HDMI mode, Color Space, Audio Output, and Lip Sync settings.

HDMI/DVI Mode The HDMI/DVI Mode setting allows you to optimize the HDMI

output to work with both DVI-equipped televisions and HDMI-equipped televisions.

By default, this option is set to HDMI. The options are used as follows:

HDMI — The IPC4100 is optimized to work with an HDMI television or home theater receiver.

DVI — The IPC4100 is optimized to work with a DVI television or display device (connected via an HDMI-to-DVI adapter).

Color Space The Color Space setting allows you to adjust the color space used by

the IPC4100 to generate the video signals on the HDMI output. By default, this option is set to YCC 4:4:4. The options are used as follows:

YCC 4:4:4 — The IPC4100 will generate video signals within the YCC color space.

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space.

Field Description

Note: Adjusting these settings could result in a loss of video. Only a professional installer or someone with a good working knowledge of the color spaces supported by the TV should change this setting.

Audio Output The Audio Output setting allows you to specify the digital audio

format delivered over the HDMI output by the IPC4100.

The options are used as follows:

Auto (default) —The IPC4100 will provide the digital audio format specified by the connected device (TV or home theater receiver) when that device was first connected to the IPC4100.

L-PCM — The IPC4100 will provide all audio in the Linear Pulse Code Modulation digital audio format. The L-PCM format is widely supported by most HDMI televisions and home theater receivers.

Pass-Through — The IPC4100 will provide the same digital audio format on the HDMI output as is provided with the program being viewed at that time. For example, if the program has a Dolby Digital soundtrack, the IPC4100 will pass the Dolby Digital audio to the HDMI output. This option is most useful when connecting the IPC4100 to a home theater receiver that has HDMI switching capability.

Note: Adjusting these settings could result in a loss of audio. Only a professional installer or someone with a good working knowledge of the digital audio formats supported by the TV and/or home theater receiver should change this setting.

Lip Sync The Lip Sync setting allows you to adjust the amount of time the

audio signal is delayed with respect to the video signal on the HDMI output. Some HDMI televisions and home theater receivers add an extra delay to the video signal during processing which can produce an effect where the audio noticeably "leads" the video.

By default, this option is set to Auto. The options are used as follows:

Auto — The IPC4100 will automatically delay the audio signal on the HDMI output by the amount of time requested by the connected HDMI device.

Manual — The IPC4100 will delay the audio signal on the HDMI output by the amount of time selected for the Lip Sync Delay setting.

Off — The IPC4100 will not delay the audio signal on the HDMI output.

Lip Sync Delay The Lip Sync Delay setting is only available when the Lip Sync option

has been set to Manual. The Lip Sync Delay setting can be adjusted between 0 milliseconds (msec) and 500 milliseconds in 50 millisecond increments.

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If the Lip Sync option has been set to either Auto or Off, this option

Field Description

will be disabled and no longer selectable in the menu.

Use this option to adjust the HDMI audio delay if you notice that the video image routinely seems to be "behind" the audio soundtrack when using your HDMI device.

1080p24 Pass-Through Enables the pass through of 1080p24 content directly to the TV.

Return To Main Page Use this option to return to the User Settings Menu main screen.

Restore Automatic Settings

Use this option to restore all of the settings on this screen (HDMI/DVI Mode, Color Space, Audio Output, and Lip Sync) to their default value.

You can also use this option if audio and/or video has been lost after adjusting these settings from their default values.

Additional Closed Caption settings

The Additional Closed Caption Settings menu is used to adjust the various display options for closed caption legibility. Customizable options include font size, font style, font color, and font opacity. You may also select to view different closed caption services if these are included within the broadcast program.

Figure 13: Additional Closed Caption Settings Screen

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CC1 (default), CC2, CC3, CC4, T1, T2, T3, or T4

Table 2. Additional Closed Caption Settings Fields

Field Description

Service Selection Sets the service used by the IPC4100 to render (draw) the closed

captions:

Analog

This setting affects closed captions for digital standard definition services.

Available options:

Digital

This setting affects closed captions for digital enhanced definition and high definition services. Available options:

 Primary Language (default)  Secondary Language  3, 4, 5, or 6

Font Size Sets the font size for closed captions. Available options:

 Auto (default)  Standard  Large  Small

Font Style Sets the font style for closed captions. Available options:

 Auto (default)  Mono Serif  Proportion Serif  Mono No Serif  Proportion No Serif  Casual  Cursive  Small

Font Color Sets the font color. Available options:

 Auto (default)  White  Black  Red  Green  Blue  Yellow  Magenta  Cyan

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Field Description

Font Opacity Sets the font opacity. Available options:

 Auto (default)  Transparent  Translucent  Solid  Flashing

Font Edge Type Sets the edge appearance. Available options:

Auto

None

Raised

Depressed

Uniform

Left Shadowed

Right Shadowed

Font Edge Color Sets the edge color. Available options:

Auto (Default)

White

Black

Red

Green

Blue

Yellow

Magenta

Cyan

Background Color Sets the background color for closed captions. Available options:

Auto (Default)

White

Black

Red

Green

Blue

Yellow

Magenta

Cyan

Background Opacity

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Sets the background opacity for closed captions. Available options:

Auto (default)

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Transparent

Field Description

Translucent

Solid

Window Color Sets the window color for closed captions. Available options:

Auto (Default)

White

Black

Red

Green

Blue

Yellow

Magenta

Cyan

Window Opacity

Control Mode Sets the closed caption settings. Available options:

Return to Main Page

Restore Closed Caption Defaults

Sets the window opacity for closed captions. Available options:

Auto (default)

Transparent

Translucent

Solid

Flashing

Auto (default)

User

Selecting this option will return you to the User Setting screen.

To reset all of the Additional Closed Caption settings to their default values:

Select this option and press the ► key.

Graphics Overlaying the Video

The IPC4100 can generate graphics that overlay the video programming or fill the entire television screen. Common examples include on screen menus (such as the User Setting menu), closed captions, and IPG. The IPC4100 overlays these graphics whenever you open a menu, enable closed captions, or scroll through a program grid.

On screen graphics are available for all IPC4100 video outputs.

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Note: All sample displays used in this manual are for illustrative purposes only. The actual

Diagnostics are displayed on the IPC4100 front panel display. You can access, control, and navigate through the diagnostic screens using the IPC4100 front panel controls or remote control. The diagnostics confirm proper installation, including the following:

 Checking error states and signal integrity  Identifying the cable terminal on the network  Verifying communications with the headend

The following information applies to the diagnostics outlined in this section:

 All indicators are in decimal notation, unless noted otherwise.  All signal level and quality indicators use a 1% to 100% scale, unless noted otherwise.

data may differ from the examples provided.

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Configuring Diagnostics

To access the diagnostics:

1. Make sure the IPC4100 is powered ON.

2. Choose either method below to access the Diagnostics screen:

• BUI menu

Press and hold the D key on the IR remote control for seven seconds and then release the key to display the BUI Main Menu. Select 01 Diagnostics on the BUI main menu.

• Enter Diagnostics directly

Press Power and then immediately press OK on the remote control twice to open the Diagnostics main menu. This method will power OFF the application and is not recommended if diagnostic information is needed for video or session status.

Chapter 10

The Diagnostics main menu will display and d01 will appear in the IPC4100 display panel window.

d0 Navigating the Diagnostics menu

Figure 14: Diagnostics Main Menu

Use the following keys on the remote control or IPC4100 front panel to navigate the Diagnostics menus:

1. Press channel ▲ channel ▼ cursor ▲, or cursor ▼ to select d01 through 15.

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2. Press cursor , cursor , Select, or Enter to execute the selected diagnostic.

3. Select E from the main menu or press Power to exit.

d01 Viewing General Status

This diagnostic displays system status information on the front panel. The information is updated each time the diagnostic is displayed.

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image (also called the ROM ID).

Identifies the Chip set used by the hardware

The manufacturer and product family (in hexadecimal).

Field Description

Table 3. General Status Fields

Error

If multiple errors occur, the last recorded error is displayed.

 EP00 - No error  EP01 - Not connected  EP03 - DRAM error  EP04 - SRAM error  EP07 - ROM verification failure  EP08 - RAM test failure  EP09 - Battery test failure  EP11 - Invalid unit address  EP12 - Power on self-test failure  EP14 - GITV startup failure  EP15 - TSI structure corrupt  EP18 - Driver initialization failure

Platform ID A unique, 16-bit hexadecimal number that identifies the platform

Chip Set

Family ID (HW)

Family ID (SW)

Model ID The model (in hexadecimal).

Settop Local Time The local time configured by the system

DST Active Indicates Daylight Savings Time

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Field Description

STD Time Offset Time zone based on standard time offset from GMT

DST Entry Time Indicates entry of Daylight Savings Time and if DST is currently active

DST Exit Time Indicates exit of Daylight Savings Time and if DST is currently active

Total Run Time The number of hours and minutes since the product last rebooted.

Version Number Software version of the platform code

% Standby Time

% Low Power Time

Encryption Algorithm

Indicates secure processor decrypt scheme, for example:

CSA – Connect Scrambler algorithm

DES – Data Encryption Standard

Channel Map

Indicates if the product is configured with a Channel Map.

Present

Power State Indicates logical power state of product, for example, On or Standby

Provisioning Status Indicates the Status of auto-provisioning in descriptive text

Provisioning Errors Indicates any error codes provided by the auto-provisioning process

Provisioning Error

Indicates any auto-provisioning error in descriptive text

and Description

Provisioning Error Corrective Action

Indicates the corrective action associated with any auto-provisioning error in descriptive text

SSL Device ID Indicates the Device ID used in SSL

DTCP Device ID Indicates the DTCP Device ID

Config File Version Indicates the version number of the configuration file used to provision

the product.

Boot Inform Window Indicates the time window configured for the TR-069 inform delay.

Type of Last Successful Inform

Time of Last Successful Inform

Type of Last Failed Inform

Time of last Failed Inform

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Field Description

Connected An operations connect or disconnect message determines if the product

Activation Status Indicates the Activation Status as provisioned by the headend as True or

Location State Code

County Subdivision

County Code

Reset Information

is True or False.

False (may be VMS or Client Activation Status, depending upon the product).

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d02 Unit Address / Security

This diagnostic displays the unit address of the M-Card (cable card), if inserted in the M-Card™ DEVICE ONLY slot.

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Serial Number

The front panel displays the unit address of the device when the Address/Security screen is displayed, if the device supports a unit address. See the following examples:

Field Description

Table 4. Unit Address Fields

Address/Security

CableCard Inserted  YES — CableCard is inserted

 NO — CableCard is not inserted

Unit Address A unique decimal number that indicates the unit address of the CableCard.

Displayed on the Unit Address Diagnostic screen.

MAC Addresses Installed

MAC Addresses The MAC addresses are stored in protected flash and displayed in hexadecimal.

HUD Heads Up Display ID

Netflix ESN The Electronic Serial Number (ESN) used to identify the device to Netflix.

Netflix Installation Date

Netflix NRDP The Netflix Ready Device Platform (NRDP) number used for Netflix integration.

Netflix Partner Firmware Version

Separable Security

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CARD Interface CableCARD Interface is a status indication of the interface between the RCM

and CableCARD. It will indicate ‘Good’ if no errors were detected, ‘Error’ if there is a problem detected with establishing the CableCARD interface, or ‘Unsupported CARD’ if the inserted CableCARD is not an M-CARD.

CableCard ID The unique identifier provided by the CableCARD.

Host ID The unique identifier in the RCM Device Certificate.

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Field Description

Data ID A value generated by the CableCARD for the Pairing report.

Validation  UKNOWN if a Validation message was not received by the product

 VALID or INVALID as set by the Host Validation Message received from the

headend

 BINDING if the CableCARD is busy with the binding authentication process  NOT BOUND if Card validation status in not bound for CableCARD reasons  HOST CERTIFICATE INVALID if the status is not bound because the Host

Certificate was invalid

 HOST SIGN FAILED if status is not bound because of failure to verify Host’s

SIGN

 AUTH KEY FAILED if status is not bound because of failure to match AuthKey

from the Host Device

 FAILED if binding failed for other reasons

Pairing Method Set to ‘MMI’ or ‘Reportback’ as received by a message from the headend, or set

to ‘Unknown’ if the headend message was not received.

Provider Phone # Phone Number of the Provider as configured at the headend.

Cable Card

Object Name Code object name executing on the CableCARD.

Object Ver. Code object version executing on the CableCARD.

Manufacturer CableCARD manufacturer.

HW Version Version number provided by the CableCARD.

Boot Version Version number provided by the CableCARD.

2nd Version Version number provided by the CableCARD.

Serial Number The CableCARD Serial Number provided by the CableCARD.

MAC Address The CableCARD MAC Address provided by the CableCARD.

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d03 Code and Download Menu

This diagnostic includes information about the firmware loaded in flash memory and all non-volatile code objects that are installed on the RCM.

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If a download is in progress, the completion percentage for the current download will display on the IPC4100 front display panel.

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Field Description

Table 5. Code Modules – Host Download Information Fields

Campaign Download Status

Available download status options of the campaign:

 MRL Downloading  (Code Name) Downloading  Download Complete  No New Campaign

Campaign Version Version of the software object loaded / downloading onto the set-top,

expressed as major-minor ‘x.y.z’ version number.

Campaign Name

Campaign ID

% of objects in Campaign Download

Field Description

Group ID Identifies the product configured Group.

Region ID Identifies the product configured Region.

Primary Server Download Path

Secondary Server Download Path

Code Installation May Start Time

Code Installation

Available primary method for Code download options:

 Multicast  Unicast  N/A

Available secondary method for Code download options:

 Multicast  Unicast  Undefined  N/A

Configured time from the MRL when the product may start to download.

Time from the MRL when the product must start to download.

Must Start Time

Code Installation Date and time (local time) when the code installation was started.

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Start Time

Field Description

Code Installation

Date and time (local time) when the code installation was complete.

End Time

Code Installation Status

 Pending  In progress  Completed  Failed  Idle

Failure status indicates two attempts for installation of the successfully downloaded campaign have failed.

Number of Software Objects

Campaign Download Status

Number of software objects loaded on the set-top including the objects being currently downloaded.

Available download status options of the campaign:

 MRL Downloading  (Code Name) Downloading  Download Complete  No New Campaign

Campaign Version Version of the software object loaded / downloading onto the set-top,

expressed as major-minor ‘x.y.z’ version number.

Campaign Name

Campaign ID

Table 6. Code Modules – MRL Information Fields

Field Description

MRL XML File Name MRL file name, if available

MRL Multicast IP Address Multicast address required for MRL file download. This

parameter is optional if the MRL gets downloaded via IP unicast method.

MRL Multicast Destination Port Destination port parameter for the MRL file download.

This parameter is optional if the MRL gets downloaded via the IP unicast method

MRL Source IP Address Source IP address of the server. For multicast, this server is

responsible for Multicasting the MRL file. For unicast, the STB downloads the MRL file from this server.

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Field Description

MRL PID PID of the MRL file in the DSMCC carousel, if available.

MRL Url Web address for accessing the MRL file.

MRL IPMC Join Interval Interval (in minutes) for the product to join the MRL

Next MRL IPMC Join Time Scheduled data and time when the product is expected

Multicast address for downloading the MRL file, if available.

joined the MRL multicast, if available.

Last Successful MRL IPMC Join Time

Time when the product last successfully joined the MRL multicast, if available.

MRL Error Indicates the error (DLxx format), if any, that occurred

during the download:

 DL00 - No-error  DL21 - Invalid MRL source  DL22 - Unable to join MRL multicast  DL23 - Failed to authenticate MRL file  DL24 - Invalid MRL file  DL25 - Unable to parse MRL  DL26 - MRL without matching target type  DL27 - MRL missing campaign for target type

MRL Download Trigger Allows you to select an immediate MRL Unicast or Multicast

download.

From the MRL Information screen, press the INFO key on the remote to enable a trigger for an immediate MRL download including any associated code object download. Once the trigger is enabled, use the right/left arrow keys to select the download method: Multicast, Unicast, or No Trigger to cancel. Press OK to activate the trigger.

Note: The No Trigger option disables the MRL Download Trigger.

Table 7. Code Modules – Card Download Fields

Field Description

MCard Download Channel Download channel configured for the M-Card Object

MCard DL PID Download PID detected for the M-Card Object

MCard DL Segment Count Download segment count, if M-Card object is in the process of

downloading.

MCard DL Status Download status from M-Card:

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0x00 Idle

Field Description

MCard DL Error  0x00 None

  0x01 WaitDLPID  0x02 WaitSeg0  0x03 Loading  0x04 AuthStor  0x05 WaitEnabl  0x06 WaitReset

 0x01 Segment 0 timeout  0x02 Header CRC error  0x03 Image CRC error  0x04 Image authentication error  0x05 Flashing error  0x06 Object enable timeout  0x07 Done and waiting for reset  0x08 Wrong image version  0x09 Host busy  0x0A Host did not find download PID

MCard Object Name M-Card object name of the object being downloaded.

MCard Object Version M-Card object version of the object being downloaded.

Note: Additional Host Object Table pages will display as the number of software objects

increases.

Table 8. Code Modules – Host Object Table Fields

Field Description

Object Name Name of the software object loaded or downloading onto the

set-top.

Object Version Version of the software object loaded / downloading onto the

set-top.

Object Size Indicates the object size.

Status

Status of the object download, expressed as a text string, which may include:

 Available  Download-in-progress  Download-Completed

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Download-Paused

Field Description

Associated DL Errors Indicates the error, if any, that occurred during the download:

  Authenticating  Activation-Pending  Installing  Executing  Executing-but-Deletion-Pending  Error  Other

Table 9. Code Modules – Host Object Table Fields

 DL00 - No-error  DL01 - Object incompatible with the target STB  DL02 - The object cannot be found  DL03 - Reserved  DL04 - Reserved  DL05 - Reserved  DL06 - The object fails validation / authentication  DL07 - Storage capacity exceeded  DL08 - Reserved  DL11 - Download timed out  DL12 - Unable to join the multicast group  DL13 - Low memory  DL14 - Invalid object format  DL15 - Unsupported object type  DL16 - Unable to reach unicast URL  DL17 - Unable to resolve unicast URL  DL18 - File does not exist  DL19- Cannot access file  DL31 - Could not flash

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Download Server IP Address

Current DL Server Type

IP address of the server from which the object is downloaded. In the case of Multicast, it represents the Source IP.

Type of download server currently being used:

 Multicast  Unicast  N/A

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displayed, as necessary.

Field Description

Number of Bytes Downloaded

Indicator of the download progress provides the current value of the number of bytes received

Download Start Time Date and time (local time) when the object download started.

Download Complete

Date and time (local time) when the object download completed

Time

CDL % Complete Indicator of download progress provides the current percent

complete of the object download.

Multicast IP The Multicast address required for the object download. Meaningful,

only if the object is downloaded via IP multicast.

Multicast Destination Port

Multicast Destination port for the object download. Meaningful, only if the object is downloaded via IP multicast

Object PID PID for the object in the DSMCC carousel;

Note: The number of objects will increase the number of pages

d04 Channel and Session Menu

This diagnostic displays current channels and services entering the home, including screens for Current Channel Status. Six screens will display for the six IB tuners and a seventh screen will display for the IP stream.

The following screens illustrate information for IB tuner 1, IB Tuner 2, and IP Stream:

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Field Description

Table 10. Channel and Session Fields

Digital Channels Acquired

Stream Name

IB Tuner

Indicates the source of the current channel being reported:

 Tuner 1  Tuner 2  Tuner 3  Tuner 4  Tuner 5  Tuner 6  IP Stream

Stream Status 

Virtual Channel Number

Indicates the Virtual Channel Number of the service acquired by that tuner.

The following information displays for each IB Tuner ID:

ECM Data Present Indicates if an Entitlement Control Message is

detected for the acquired digital QAM service.

Service Encrypt Mode Indicates if the of the service acquired by that tuner

is encrypted. Values include:

UNE - Unencrypted

CLR - Clear

ENC - Encrypted

FWK - Fixed Working Key

FPK – Fixed Program Key

Preview Indicates whether the current program is in Preview

mode

Purchasable Indicates that the current program is available to be

purchased for viewing

Purchased Indicates that the current program was already

purchased for viewing

EPOCH Num Indicates the Identifier of the IPPV EPOCH.

Authorization Reason

The service authorization reason is displayed in hexadecimal format.

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Field Description

Received CCI Copy control information:

Received CCI Source

APS Analog Protection System;

CIT The constrained image trigger as delivered in the PRK

00 - Copy free

01 - No more copies

10 - Copy once

11 - Never copy

N/A - Value is invalid or cannot be retrieved

00 – No Macrovision

11 – Type 3 Macrovision

N/A - Value is invalid or cannot be retrieved

or the Set DRM API:

0 – Not set

1 – Set

N/A - Value is invalid or cannot be retrieved

DRM Valid

IGMP Parameters

Operating Mode of IGMP

Transport Error Count

Current Filter List

Number of Groups Joined

Current Group Joined

Job Time

Mapped MAC addresses

Transcoder Parameters

Transcoder SW version

Transcoder 4K Input Video?

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Session URL

Session ID

Session Types

Session Status

Asset ID

Field Description

Transcoder in Low Power?

Transcoder Error State

Count of Recoverable Errors

Last Transcoder Sessions Failure Time

Recording Session

Recording Sessions

True (low power) or False

d07 Audio / Video Status

This diagnostic displays the Audio / Video status. The information is updated each time this diagnostic is displayed.

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Field Description

SPDIF Indicates S/PDIF Mode as set by application software.

Table 11. Audio / Video Status Fields

 N/A - Audio S/PDIF mode is not applicable  IEC958PCM - PCM audio selected  DD - Dolby Digital  For Dolby Digital selection, the following speaker

selection is set:

 1/0 right front or left front  2/0 right front and left front  3/0 right front and left front and center  2/1 right front and left front and (right rear or left

rear)

 3/1 right front and left front and center and (right

rear or left rear)

 2/2 right front and left front and right rear and left

rear

 3/2 right front and left front and center and right

rear and left rear

Low Frequency Effect

Dolby Volume

Captions

Descriptive Video Service Status

Directed DVS Languages

Audio Mode Indicates the Audio mode of the incoming digital

service. Valid values:

 N/A - the audio mode is not applicable to the

currently tuned stream

 Mono - Audio mode is monophonic  Stereo - Audio mode is stereo  Surround - Audio mode is surround sound  5.1 - Audio mode is Dolby Digital 5.1 surround

sound

 7.1 - Audio mode is Dolby Digital 7.1

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Field Description

Audio Mute / Video Mute

Indicates if any of the audio or video outputs have been muted by the software, for example, selectable output control.

Input Source  Input source for the audio and video, for example,

IB Tuner.

Audio Mode Indicates the Audio mode of the incoming digital

service. Valid values:

 N/A - the audio mode is not applicable to the

currently tuned stream

 Mono - Audio mode is monophonic  Stereo - Audio mode is stereo  Surround - Audio mode is surround sound  5.1 - Audio mode is Dolby Digital 5.1 surround

sound

 7.1 - Audio mode is Dolby Digital 7.1

Audio Lock / Video Lock

Audio Decode Error Count

Video Decode Error Count

Output Control

Analog Output Format

Digital Output Format

Input Source

Input Format Includes the aspect ratio (4:3 or 16:9), the screen pixel

size (nnnnXnnnn), pixel display (i for interlaced, p for progressive), and frames per second (24, 25, 30, 60).

3D TV Mode

3D TV Format

Figure 15:

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Chapter 10:

processes.

d06 Memory and CPU Status

This diagnostic displays the IPC4100 series memory configuration. The information is updated when the diagnostic is displayed.

Note: The Memory Configuration table will increase and scroll to multiple pages depending

on the number of processes detected.

Table 12. Memory Configuration Fields

Field Description

Total Memory The allocated system RAM in MB

Memory Free The size of free RAM memory expressed in

megabytes (MB)

Total CPU Load Total process load on the CPU

%CPU Per Process Average CPU load percentage per process.

Note: Scroll down for additional

d07 Interface / Port Status

The Interface Status diagnostic displays when running in KreaTV.

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Chapter 10:

Table 13. Interface/Port Status -DVI/HDMI Fields (Page 1 of 2)

Field Description

DVI / HDMI

Mode Indicates the connector mode: DVI or HDMI

Color Space Indicates the color space used over the HDMI connection:

YCC or RGB

Device Connected  Indicates whether a device is connected to the HDMI

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Chapter 10:

port: Yes or No.

4:3 LETTERBOX designates that a standard screen

Field Description

Video Xmission Video transmission — Indicates whether the IPC4100 is

HDCP Enabled Indicates whether the IPC4100 is using HDCP to encrypt

output Format Indicates the timing format of the video sent through HDMI:

transmitting video over the HDMI port

video transmitted over the HDMI link — Yes or No. If the Video Xmission status is Not Active, the HDCP Enabled status is No

 1920 x 1080p — 1920 pixels wide by 1080 pixels high,

progressive

 1920 x 1080i — 1920 pixels wide by 1080 pixels high,

interlaced

 1280 x 720p — 1280 pixels wide by 720 pixels high,

progressive

 720 x 480p — 720 pixels wide by 480 pixels high,

progressive

 720 x 480i — 720 pixels wide by 480 pixels high,

interlaced

 640 x 480p — 640 pixels wide by 480 pixels high,

progressive

Aspect Ratio Indicates the aspect ratio of the video sent through HDMI:

4:3 or 16:9.

EDID DATA Indicates the video timing formats that were read from the

Extended Display Identification Data (EDID) register for the connected device. In particular, the detailed timing description blocks. The list displays a selection of common formats that the TV or repeater supports that have been read by the Product.

If the Product cannot read any formats, EDID Data is blank. An asterisk (*) after the aspect ratio indicates the Product supports the format.

Table 14. User Setting Fields (Page 2 of 2)

Field Description

TV Type Indicates how the style of television connected to the

product was set (16:9 or 4:3) and the preferred content control method (for example, Letterbox, pan and scan, undistorted)

 16:9 designates that a widescreen television is

connected to the set-top.



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Chapter 10:

television is connected to the RCM set-top and that

Enabled

Off.

Possible options: Yes or No (default)

Field Description

Output Type Displays the video output format of the RCM set-top for all

widescreen programs should be scaled to fit the screen with black bars above and below the picture.

 4:3 PAN SCAN designates that a standard screen

television is connected to the RCM set-top and that widescreen programs should be cropped so that the picture fills the entire screen.

content (when the 4:3 override setting is OFF) or for all 480p, 720p, and 1080i content (when the 4:3 override is used).

Possible options:

 1080p60 — High-Definition 1080p, 60 fps format (1920 x

1080 pixels).

 1080i — (Default option) High-Definition 1080i format

(1920 x 1080 pixels).

 720p — High-Definition 720p format (1280 x 720 pixels)  480p — Enhanced-Definition 480p format (720 x 480

pixels).

 480i —Standard-Definition 480i format (720 x 480

pixels).

1080p Passthrough

Shows whether the passthrough of 1080p2 is turned On or

Closed Caption Enabled Indicates if closed captions is turned ON or OFF. The front

panel display indicates the status of the closed captions.

CC Analog Service Selection

Shows the analog service used for closed captions.

Possible options: CC1 (default), CC2, CC3, CC4, T1, T2, T3, or T4

CC Digital Service Selection

Detection of 3DTV Primary Formats

Shows the digital service used for closed captions:

 D1 - PRIMARY LANGUAGE (default)  D2 - SECONDARY LANGUAGE  D3, D4, D5, or D6

Indicates if the 3D video timing formats are read from the Extended Display Identification Data (EDID) register for the connected device.

Side by Side Indicates if 3D ‘Side by Side was detected: Yes or No

Top Bottom Indicates if 3D ‘Top Bottom’ was detected: Yes or No

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Chapter 10:

Field Description

Other Used for 2D for other formats in the EDID register: Yes or No

HDMI Audio Output Indicates the format of the audio:

 PCM  DD  AAC

HDMI Audio Rate Indicates the audio rate, for example:

 32 kHz  44.1 kHz  48 kHz  96 kHz

d8 Connected Home

Elements included in the Connected Home system will appear in the status. This diagnostic displays the MoCA network status.

Table 15. Connected Home Fields

Field Description

Network Link Type Describes the link type: MoCA, Ethernet, or None

The value is set to None to indicate that a connection is not established yet.

LAN MAC Address MAC address assigned to the Local Area Network

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Chapter 10:

Field Description

MoCA Link Status The status of the MoCA link.

TRUE - Active FALSE – Inactive

MoCA Connectivity Loss Count

Number of times MoCA connectivity was lost since last boot.

Ethernet Link Status The status of the Ethernet link.

TRUE - Active FALSE – Inactive

Ethernet Connectivity Loss Count

Additional Information

Number of times Ethernet connectivity was lost since the last boot.

Selectable information screens for the following menu items:

MoCA Node Network

MoCA Phy Rates

MoCA Power and Attenuation Level

MoCA Packet Counts

MoCA QoS

Ethernet H/W Configuration

Registered Client List

DHCP Link Status

LAN and QoS

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Chapter 10:

1.0 network.

MoCA Node Network

Table 16. Connected Home – MoCA node network fields

Field Description

RF Frequency Displays the frequency of the MoCA RF channel in use

by the set-top: 1125 to 1225MHz

RF Password This parameter indicates the MoCA RF Password if

MoCA privacy has been enabled. If MoCA privacy is not enabled, the parameter indicates N/A or the default (99999999988888888).

Number of Nodes in Network

Number of Nodes Connected to the Local Device

Local MoCA Node ID Assigned MoCA node ID of the set top.

Total devices in network A list of the MoCA devices in the network and for each

Total number of nodes (i.e., devices) residing on the MoCA network.

Total number of MoCA nodes/devices connected to the local node.

MoCA node ID will range from 0-7 for devices in the MoCA 1.0 network

MoCA node ID will range from 0-15 for devices in the MoCA 1.1 or 2.0 network

node, the Node ID, the MOCA MAC address, and an indication of which one is the network coordinator.

Node ID: MoCA-assigned node ID associated with the connected device. The NodeID ranges from 0-7 for devices in the MoCA

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Chapter 10:

The NodeID ranges from 0-15 for devices in the MoCA

Field Description

1.1 or 2.0 network

MoCA MAC Address: MoCA layer MAC address used for the Phy level home network connection.

Network Coordinator Indication: Shows which node in the MoCA network is acting as the Network Coordinator.

MoCA Tx and Rx Phy rates

Table 17. Connected Home – MoCA Tx and Rx Phy rates fields

Field Description

Phy rate table Table of the Phy rates associated with each node in

the MoCA network and any associated warning indications:

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Bw: Node has a link supporting less than 100 Mbps (the associated BHR RF LED will also blink).

Fr: Node received significant packet errors caused by thermal noise or interfering signals.

Pw: There is insufficient power at the node.

Note: The warning indicators will appear next to the node ID when the condition occurs.

Chapter 10:

MoCA device detected on the corresponding node.

expressed in Mbps.

ID), expressed in Mbps.

with each node in the MoCA network

MoCA node on the MoCA network, if available.

the connected node and the STB being polled.

expressed in dBm for the link between the

Field Description

MoCA version Indicates the MoCA version associated with each

Tx Phy Rate The physical layer transmit rate of the STB being

polled to the connected node (indicated by node ID),

The physical layer receive rate by the STB being

Rx Phy Rate

polled from the connected node (indicated by node

MoCA Power and Attenuation Level

Table 18. Connected Home – MoCA power and attenuation level fields

Field Description

MoCA Power and Attenuation Level Table

Table of the Attenuation and Power associated

Tx Attenuation Level MoCA transmit attenuation level (dB) for each

direct link between the local device and each

MoCA Tx Power The RF transmit power level at the connected

MoCA node expressed in dBm for the link between

MoCA Rx Power

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The RF receive power level at the STB being polled

Chapter 10:

connected node and the STB being polled.

Field Description

MoCA RX packet counts

Connected Home – MoCA RX packet count fields

Field Description

Node ID ID associated with each node in the MoCA network.

Total RX packet count MoCA received packet count for each direct link

between the local device and each MoCA node on the MoCA network, if available.

Uncorrectable PER This parameter indicates the fraction of received

packets that could not be corrected for the time period within PER Window.

The value is expressed in 10-7. For example, the value 5 will represent the PER 5E-7.

Uncorrectable Packet Count

MoCA received uncorrectable packet count for each direct link between the local device and each MoCA node on the MoCA network, if available.

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Chapter 10:

MoCA Short Term Packet Counts

Table 19. Connected Home – MoCA short term packet count fields

Field Description

Node ID ID associated with each node in the MoCA

network.

Short Term RX Packet Count

Current / Max PER Window

Short Term Uncorrectable PER

MoCA Short Term received packet count for each direct link between the local device and each MoCA node on the MoCA network, if available.

Window time in minutes for the Current and Maximum PER calculation. Expected range would be 60 minutes to 240 minutes.

Window will be considered as t minutes in the past up to the current time.

This parameter indicates the fraction of received packets that could not be corrected for the time period within the current PER Window.

The value is expressed in 10-7. For example, the value 5 will represent the PER 5E-7.

Short Term Uncorrectable Packet Count

MoCA received short term uncorrectable packet count for each direct link between the local device and each MoCA node on the MoCA network, if available.

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Chapter 10:

MoCA Priority QoS

Table 20. Connected Home – MoCA Priority QoS Fields

Field Description

MoCA Priority QoS Table

Table of the Traffic Type and associated Priority LAN and DSCP Mark

Traffic Type Traffic type that is to be tagged.

Priority LAN The priority code point setting of a particular

traffic type as defined by IEEE 802.1p.

Possible values:

0-7

N/A indicates Priority is not assigned

DSCP Mark DSCP value to be used.

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Chapter 10:

Ethernet Hardware Configuration

Table 21. Connected Home – Ethernet Hardware Configuration Fields

Field Description

Ethernet MAC Address MAC Address used for the Ethernet connection.

Driver Loaded This parameter indicates whether the Ethernet driver

is loaded. Possible values:

True = Loaded

False = Not loaded

Flow Control This parameter indicates whether flow control has

been enabled. Possible values:

True = Enabled

False = Disabled

Jumbo Packet This parameter indicates whether Jumbo packets

have been enabled. Possible values:

True = Enabled

False = Disabled

Link Speed The link speed expressed in Mbps. Possible values: 10,

100 and 1000

Link Duplex

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This parameter indicates whether Duplex mode is enabled (after auto negotiation) for the link. Possible values:

True = Enabled

False = Disabled

Chapter 10:

Registered client list (IP client)

Table 22.

Connected Home – registered client list fields

Field Description

Registered SSL client list Comma-separated list of SSL Device IDs of the

registered IP client STBs.

An updated list must be supplied when an IP client is added or removed

Registered DTCP client list

Comma-separated list of DTCP IP Device IDs of the registered IP client STBs.

An updated list must be supplied when an IP client is added or removed (scroll down the list as the number of registered clients increase).

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Chapter 10:

DHCP link status

Table 23. Connected Home – DHCP link status fields

Field Description

IP Address IP Address of either the Ethernet or MoCA IP device,

depending on the link type.

Subnet Mask Subnet Mask of the device.

IP Address Lease Time Date and time (local time) when the IP address was

assigned by the BHR.

Time Remaining Time (expressed in seconds) remaining before the IP

lease expires.

IP Address Renewal Attempt Count

IP Address Renewal Success Count

The number of times the IP Address was attempted for renewal since the last reboot.

The number of times the IP Address was renewed successfully since the last reboot.

Renew Lease Control Also known as the DHCP Renew Lease Control. This

indicates if the IP Lease will be broken to force the device to reacquire an IP address.

BHR IP Address IP Address of the BHR from the DHCP interaction.

BHR DNS 1 IP Address IP Address of the DNS server from the DHCP

interaction.

BHR DNS 2 IP Address

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IP Address of a second DNS server, if detected from the DHCP interaction.

Chapter 10:

LAN and QoS

Connected Home – LAN and QoS fields

Field Description

Wake On LAN Indicates whether the WOL feature is enabled.

Possible values:

True = Enabled

False = Disabled

Status VLAN/QoS status

Ethernet Priority QoS table

Traffic Type Traffic type that is to be tagged.

Priority LAN Priority code point setting of a particular traffic

Indicates whether VLAN 802.1p status is enabled. Possible values:

True = Enabled

False = Disabled

Table of the Traffic Type and associated Priority LAN and DSCP Mark

type as defined by IEEE 802.1p.

Possible values:

0-7

N/A indicates Priority is Not Assigned Possible

DSCP Mark DSCP value to be used.

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Chapter 10:

O N whe n IPPV

is enabled

Number of

unsent purcha se s

Purchase indicator

d09 Purchase / Poll / Upstream Status

This diagnostic displays the status of subscriber event purchases.

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Chapter 10:

Field Description

Purchases Balance This value reflects the number of purchases that

Unsent The number of purchases in the RCM remaining

Unack The number of reports that have not been

Last Seq Num The last acknowledged sequence number of a

Last RB Time The last time the Product attempted to report

Table 24. Purchase / Poll Status Fields

can be made. It is configured by the headend.

to be polled. It can be an integer from 0 to 63.

acknowledged by the controller. It is an integer.

purchase sent by the controller. It is a 16-bit, unsigned hexadecimal number.

back purchases to the controller, in GPS seconds.

IPPV Status

Credit Balance

If IPPV is enabled, the IPPV status indicator is ON. If IPPV is disabled, the IPPV status indicator is OFF.

Credit available for IPPV Purchase.

Last Poll Status:

Prep Command "Last Prepare for Poll Command" sequence

number and time of the last prepare for poll request command that was sent by the controller. Note that each requesting process maintains an independent sequence of poll requests to uniquely identify the poll responses.

Prep ACK "Last Prepare for Poll Acknowledge" sequence

number and time of the last Report Purchase request sent by the controller.

Poll Request Sequence number and time of the last send poll

buffer command that was sent by the controller.

Poll Acknowledge Sequence number and time of the last Poll

Acknowledge message sent by the controller.

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Chapter 10:

d10 IN BAND Status

This diagnostic displays the in-band status for the last attempted tuned channel. The information is updated every five seconds.

Note: Additional information is available for the remaining five tuners on pages 3 thru 12.

Scroll down to display for each additional tuner.

Table 25. In Band Status Fields (Page 1)

Field Description

Mode The values displayed are:

 64 QAM — 64 QAM digital channel  256 QAM — 256 QAM digital channel

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Chapter 10:

cycled or another digital multiplex is tuned. The

Field Description

Carrier Lock Indicates whether the in-band receiver is locked to the

carrier. If a digital carrier is not present, it indicates the carrier is not locked:

Front Panel

Description

Indicator

L Carrier locked

U Carrier unlocked

Carrier Loss Lock Count

Indicates the cumulative number of times the inband tuner has lost lock on the inband frequency since last the tune.

PCR Lock Indicates whether the in-band receiver is locked to the

current program clock reference for a digital video service on the specified tuner. If a digital carrier is not present, it indicates the PCR is not locked.

Data Detection Indicates whether data is being carried on the in-band

stream. The indicators cover all packet processors regardless of the stream they are monitoring:

Front Panel

Description

Indicator

ON In-band data detected within last 5 seconds

OFF In-band data not detected within last 5

seconds

Frequency This indicates the center frequency that the specified

tuner is locked onto. The frequency is displayed in MHz in xxxx.xxx format and ranges from 52.75 to 864 MHz.

SNR Value When carrier lock has been established, displays an

estimate of the carrier signal-to-noise ratio in dB.

SNR Quality Indicator  GOOD — Good value

 FAIR — Marginal signal level, check the signal  POOR — Unusable signal  INVALID — Invalid SNR value

Signal Level/Received Power

Indicates the number of correctable and uncorrectable digital multiplex errors, up to 9999. It is updated every 5 seconds and reset each time the IPC4100 series is power

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Chapter 10:

maximum value displayed is 9999, even if there were

Field Description

5 Second Error Counts Indicates the number of correctable and

Long Term Error Counts Indicates the number of correctable and

more than 9999 errors.

Table 26. In Band Status Fields (Page 2)

uncorrectable digital multiplex errors. It is updated every 5 seconds and reset each time the Product is power cycled or another digital multiplex is tuned. The maximum value displayed is 9999, even if there were more than 9999 errors.

uncorrectable digital multiplex errors in the digital multiplex either since the last tune or over the last 24 hours.

Error Rates Indicates the estimated error rates for Uncorrectable

Blocks and Correctable Bits. Rates are displayed as a cumulative calculated value from either the last tune or over the last 10 minutes, whichever interval is shorter.

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Chapter 10:

OOB

diagnostic

indicator

Carrier lock indicator

(L=loc ke d, U= unlocke d)

D ata a ctivity

indicator

EMM d ata a c tiv ity indicator

Carrier Lock Loss

Indicates the cumulative number of times the OOB tuner

d11 Out-of-Band (OOB) Status

This diagnostic indicates the out-of-band control channel status. The information is updated every five seconds.

Table 27. Out-of-Band Status Fields

Field Description

OOB Status Indicates if the control channel is activated from both

head-end connect and ACS activation.

OOB Frequency Indicates the OOB tuner center frequency, from 70 to 130

MHz.

Carrier Lock Indicates whether the OOB receiver is locked to the

carrier:

Front Panel Description

L Carrier locked

U Carrier unlocked

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Chapter 10:

Count

has lost lock since the last reboot.

Field Description

Data Indicates whether data is being carried by the OOB and

Front Panel Description

EMM Data Indicates whether EMM data is being carried on the OOB

Front Panel Description

EMM traffic, which is tracked separately:

ON OOB data detected within last 5

seconds

OFF OOB data not detected within last

5 seconds

stream:

ON EMM data detected within last 5

seconds

OFF EMM data not detected within last

5 seconds

SNR When carrier lock has been established, displays an

estimate of the carrier signal-to-noise ratio in dB, with an explanation:

 GOOD — Good value  FAIR — Marginal signal level, check the signal  POOR — Unusable signal  INVALID — Invalid SNR value

EMM Provider ID Displays the conditional access stream for the IPC4100

series, in hexadecimal.

EMM PID Displays the packet identifier (PID) stream the IPC4100

series tunes to for EMM data, in hexadecimal.

Network PID Displays the network PID to which the IPC4100 is tuned to

receive network messages, in hexadecimal.

Signal Level/Received Power

Indicates the estimated received power for that frequency in dBmV.

Hunt Mode The hunt mode includes Hunted, None, Round Robin (RR),

Search (SRCH), Fixed Frequency (FIX), or EMM Provider ID (EMM).

LKC The Last Known Carrier is the last valid OOB frequency

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that receiver has successfully acquired. The carrier value is displayed in MHz and ranges from 70 to 130 MHz, with the specific values of: 75.25, 104.20, 72.75, 92.25, 98.25,

107.25, 107.40, 110.25, 116.25, and 103.75.

Chapter 10:

LKC will remain blank during hunting if a valid carrier has

Field Description

not been found, and will be populated once a valid OOB is found.

Man Freq Only displayed when IPC4100 series is not hunting and

the operator presses "menu" button. The operator can then scroll up or down to one of the specific OOB frequencies.

d12 Keypad Status

This diagnostic verifies the functionality of the front panel indicators and the front panel keypad. Each highlighted character corresponds with a front panel key press.

The front panel key presses should also highlight the corresponding character and a front panel indication. Also, a segment on the front panel 7-segment display should illuminate with each press of a front panel key.

Field Description

Key Code Indicates the key code of a front panel key or an IR Key to press.

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Table 28. Keypad Status Fields

Chapter 10:

d13 DRM Info

PlayReady

Widevine

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Chapter 10:

d14 OTT Session History

This screen displays the diagnostic displays the OTT Session History.

Table 29. OTT Session History

Field Description

Active OTT Session Info

OTT Session Active

DRM Digital Rights Management

Yes

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Troubleshooting

Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call your service provider for assistance.

Problem - if this occurs: Solution - Then do one of the following:

Chapter 11

The IPC4100 will not power ON.

The remote control does not work.

 Verify that the power supply is connected to the

VMS and an AC outlet. Then, check to confirm that the POWER indicator light on the rear of the VMS is lit. Unplug the power cord on the VMS from the AC outlet, plug it back in, and then press the POWER button.

 If the VMS is connected to a switched outlet on

another unit, verify that the unit is powered on. Unplug the power cord from the rear of the VMS, plug it back it in, and then press the POWER button. Use an unswitched outlet, if possible.

 Press the POWER button on the VMS front panel

instead of the remote control. The batteries in the remote control may be depleted.

 The VMS may have received a software update

and may not power ON while the new software is being installed. Try again in a few minutes.

 Verify that the remote control is in STB mode.  Verify that there are no obstructions between the

remote control and the VMS. Aim the remote control directly at the VMS front panel, not the TV or VCR.

 The angle between the remote control and the

VMS may be too large. Stand in front of the VMS and not too far to either side.

 Press and release operation keys one at a time,

firmly and deliberately.

 Try changing channels using the buttons on the

VMS front panel.

 Check the batteries in the remote control. Install

new batteries if needed.

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Chapter 11:

There is no audio when viewing cable channels.

There is no audio from the center and/or surround speakers of a home theater receiver connected to the VMS.

 Verify that the mute button on the remote

control has not been pressed. Press MUTE on the remote control to restore sound.

 If the VMS audio output is connected to the TV,

verify that the mute button on the TV has not been pressed.

 If the VMS audio output is connected to a home

theater receiver, verify that the receiver is set to the appropriate input source and the mute button on the receiver has not been pressed.

 Verify that you have the correct cables for the

audio connections.

 Verify that the audio cables are firmly connected

between the VMS and the audio playback device (TV, receiver, DVD player, etc.).

 Not all Dolby Digital programs feature full 5.1

surround sound. In some cases, the programs may only contain left and right stereo audio.

 Verify that the S/PDIF cable (coaxial or optical) is

firmly connected to the VMS and the home theater receiver.

 Verify that the home theater receiver is set to a

surround sound audio mode (Dolby Digital, Dolby Pro Logic II, Dolby Pro Logic).

 Verify that the receiver is properly configured to

work with all connected speakers.

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Chapter 11:

the current program.

There is no video on the TV screen

 Verify that the TV is powered on and set to the

appropriate input source for the VMS.

 Verify that the VMS is powered on and tuned to

an authorized cable channel.

 Verify that all video cables between the VMS and

the TV are firmly connected.

 Verify that the coaxial cable feed is firmly

connected to the VMS and the wall jack.

 If the VMS video output is connected to a home

theater unit, verify that the home theater unit is powered on and set to the appropriate input source.

 If the VMS video output is connected to a TV

through an HDMI connection, power off the TV and then power off the VMS. Wait one second and then power on the devices.

 Not all HDTVs can display every output format

(1080i, 720p, 480p, or 480i) available on the VMS.

To select a different format:

1. Ensure that your VMS is plugged into a power

outlet and is turned off.

2. Ensure the TV is turned on and tuned to the

appropriate channel for the set-top

3. Press the MENU key on the front panel. Your

settings are displayed on the VMS front panel.

4. Use the ▲and ▼keys on the front panel to

display the HDMI/YPbPr OUTPUT setting.

5. Press the ►key to cycle through the available

output formats until a picture displays on the TV.

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No closed captions display.

 Verify on the User Settings menu that closed

captions are enabled on the VMS.

 Verify that closed captions are enabled on the TV.

Note: Closed captioning may not be available on

Chapter 11:

There are black bars to the right and left of the picture.

There are black bars above and below the picture.

 Widescreen TVs display 4:3 programs in this

format unless set to Stretch. Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most widescreen TVs to stretch the video to fill the screen (see your TV manual for information about stretching 4:3 video).

 If the VMS is connected to a widescreen TV, verify

that the TV TYPE is set to 16:9 in the User Settings menu.

 Many HD programs are broadcast in pillar-box

format with black bars to the left and right of the picture. These programs are broadcast in 16:9 HD formats, even though the video is not 16:9.

All 4:3 HDTVs display HD programs in letterbox format (black bars above and below the picture) because of the shape of the display screen.

 Turn on the 4:3 OVERRIDE feature in the User

Settings menu. This enables most standard screen TVs to display a full screen picture when the VMS is tuned to a 4:3 program.

 Set the TV TYPE to 4:3 Pan-Scan. This enables the

VMS to remove the black bars above and below the picture when possible.

Some SD programs are broadcast in the letterbox format with black bars above and below the picture. Some widescreen TVs offer a zoom feature that may be able to remove the black bars (see your TV manual for information about zooming 4:3 video).

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Chapter 11:

There are black bars on all four sides of the picture.

This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3 SD programming to fill the screen, depending on the capabilities of the TV, set 4:3 OVERRIDE to 480i or 480p.

This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox format. To confirm, wait for a commercial or look for a graphic, such as a network logo. If the commercial fills the screen from top to bottom, or the graphic appears below the active video, the program is being letterboxed by the broadcaster. You can minimize this by activating the zoom feature on the TV.

A broadcaster may include black bars on either side of a widescreen broadcast. This is called a “hybrid” aspect ratio and results in a black border surrounding the video on a 4:3 TV. Because this is part of the broadcast, the VMS cannot correct the video. You may be able to minimize the border using the zoom feature on the TV.

Colors do not appear correctly.

Be sure to match up each signal to the same Component (YPbPr) connection on the TV. Otherwise, colors will not appear correctly on your TV.

STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 88

Extended Display Identification Protocol

Fully Qualified Domain Name

High-bandwidth Digital Content Protection

Hard Disk Drive

High-Definition Multimedia Interface

Internet Control Message Protocol

Chapter 12

Definitions, Acronyms and Abbreviations

Table 30. Definitions, Acronyms and Abbreviations

Acronym Description

AV Audio/Video

BUI Basic User Interface

DHCP Dynamic Host Configuration Protocol

DNS Domain Name Service

DRAM Dynamic Random Access Memory

EDID

FQDN

HDCP

HDD

HDMI

ICMP

IB In-Band

IP Internet Protocol

IPPV Impulse Pay Per View

IPTV Internet Protocol Television

KA KreaTV Americas

LAN Local Area Network

LED Light Emitting Diode

MAC Media Access Control

MoCA Multimedia Over Coax Alliance

MRL Media Resource Locator

NTP Network Time Protocol

ONT Optical Network Terminator

OOB Out of Band

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Chapter 12:

Acronym Description

PER Packet Error Ratio

PFD Protected Flash Data

QAM Quadrature Amplitude Modulation

rDVR Remote DVR

SMART Self-Monitoring, Analysis, and Reporting Technology

STB Set-top box

TR-069 Technical Report 069

UI User Interface

URL Uniform Resource Locator

USB Universal Serial Bus

UTF Unicode Transformation Format

RCM Video Media Server

WAN Wide Area Network

XML Xtensible Markup Language

STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 90

ARRIS Contacts

Technical Services

For technical support on ARRIS products you can contact us by phone or on the web.

By Telephone

The Technical Support Center may be reached at: 1-888-944-HELP (4357)

On the Web

The Ask ARRIS web site gives you web access to service and support tools. You will need to register using your support contract ID and email address. Ask ARRIS is located at:

http://www.arris.com/support

There you will be able to access:

 Support Contact Information for all products  Knowledge Base Information (also known as Solutions)  User Documentation  Current open support cases  Ability to create a new support case (for technical support or repair and return)  Training Webcast

By Email Email addresses for ARRIS products will be provided with your account at Ask

ARRIS.

Technical Training

For more information about our Global Knowledge Services Department and the programs we offer, e-mail us at:

training@arris.com

STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 91

Document Title

IPC4100 Installation and Operation Guide

Document Number

365-095-33577

Document Revision

x.1

Document Author

Trish Crawford, Michael Chase

Document Date

6/21/2018

Corporate Headquarters

ARRIS · Suwanee · Georgia · 30024 · USA

T: 1-678-473-2000 F: 1-678-473-8470

www.arris.com

Security Level

ARRIS IPC4100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important safety considerations

During transportation to the subscriber home

During installation

FCC compliance

FCC declaration of conformity

Product features

IPC4100 Standard features

Standard data features

Standard Miscellaneous Features

IPC4100 rear panel

IPC4100Front panel

IPC4100 installation overview

Completing prerequisites

Checking the home coaxial network topology

Determining the video connection option

Connecting audio

Connecting the home router

Connecting homes with multiple existing cable drops

Connecting the home router – embedded MoCA ONT

Reviewing the IPC4100 installation steps

Connecting a High-Definition TV (HDTV) for video

Connecting an HDTV and an A/V receiver for video

Performing remote control operational check

Understanding auto-provisioning

Starting the auto-provisioning process

Reviewing sample IPC4100 self-test screens

Accessing the Basic User Interface (BUI)

Optimizing High-Definition (HD) settings

Viewing additional HDMI settings

Additional Closed Caption settings

Graphics Overlaying the Video

Configuring Diagnostics

d0 Navigating the Diagnostics menu

d01 Viewing General Status

d02 Unit Address / Security

d03 Code and Download Menu

d04 Channel and Session Menu

d07 Audio / Video Status

d06 Memory and CPU Status

d07 Interface / Port Status

d8 Connected Home

MoCA Node Network

MoCA Tx and Rx Phy rates

MoCA Power and Attenuation Level

MoCA RX packet counts

MoCA Short Term Packet Counts

MoCA Priority QoS

Ethernet Hardware Configuration

Registered client list (IP client)

DHCP link status

LAN and QoS

d09 Purchase / Poll / Upstream Status

d10 IN BAND Status

d11 Out-of-Band (OOB) Status

d12 Keypad Status

d13 DRM Info

d14 OTT Session History

Troubleshooting

Definitions, Acronyms and Abbreviations

ARRIS Contacts