ARRIS DCX3635 Users Guide

Media Gateway/Media Player 3.0.5

Provisioning and Installation Guide

Revision 1

October 2015

ARRIS Copyrights and Trademarks

©ARRIS Enterprises, Inc. 2015 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS

Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make

changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.

The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.

Table of Contents

1. Overview ................................................................................................................ 5

About This Manual............................................................................................................. 5

Audience ................................................................................................................... 5

Supported Hardware ......................................................................................................... 5

Media Players............................................................................................................ 5

AUDIO & VIDEO Input over Ethernet ........................................................................ 8

AUDIO & VIDEO Output over Ethernet ..................................................................... 8

ENCRYPTION ............................................................................................................. 8

SET-TOP BOX INTEGRATION ..................................................................................... 8

ENCLOSURE ............................................................................................................... 8

Media Gateway ......................................................................................................... 9

DCX3635 Media Gateway ....................................................................................... 10

Core Functionality ............................................................................................................ 11

General Functionality .............................................................................................. 11

High-speed Data Functionality ................................................................................ 12

Digital Video Functionality ...................................................................................... 12

Telephony Functionality ......................................................................................... 12

Firmware Functionality .................................................................................................... 12

Compliance and Interoperability ............................................................................ 12

Hardware Support .................................................................................................. 13

Telephony Functionality ......................................................................................... 13

Provisioning Functionality ....................................................................................... 13

Management and Troubleshooting Functionality .................................................. 14

Data Functionality ................................................................................................... 14

Subscriber Interfaces .............................................................................................. 15

Management Interfaces ......................................................................................... 15

Standards Compliance ..................................................................................................... 15

DOCSIS Specifications ............................................................................................. 15

PacketCable Specifications ..................................................................................... 16

ARRIS® Media Gateway/Media Player Video Architecture and Data Flow ..................... 16

ARRIS Headend Server (AHS) .................................................................................. 16

ARRIS Services Portal .............................................................................................. 17

2. Video Pre-Provisioning (Warehousing) .................................................................. 23

General Configuration ..................................................................................................... 24

Firmware Update Method ............................................................................................... 24

Media Gateway Warehousing Process ............................................................................ 25

Warehousing Process Overview ............................................................................. 25

Preparing a New Media Gateway Device ............................................................... 25

Preparing a Technician-returned Media Gateway Device ...................................... 25

Preparing a Subscriber-returned Media Gateway Device ...................................... 26

Media Gateway Warehousing Requirements ......................................................... 26

Media Gateway Cable Modem Warehousing ......................................................... 26

Media Gateway Video Warehousing ...................................................................... 29

Media Player Warehousing Process ................................................................................ 30

Process Overview .................................................................................................... 31

Preparing a New Device .......................................................................................... 31

Preparing a Technician-returned Device ................................................................ 31

Preparing a Subscriber-returned Device................................................................. 32

Media Player Warehousing Requirements ............................................................. 32

USB Flash Drive Setup ............................................................................................. 32

Media Player Warehousing ..................................................................................... 32

MS4000 Media Streamer Warehousing Process .................................................... 36

3. Installing Whole Home Solution Devices ................................................................ 39

MG5xxx Installation ......................................................................................................... 39

DCX3635 Installation ....................................................................................................... 40

DCX3635 Installation Tips ....................................................................................... 40

Installation Overview ....................................................................................................... 41

About the Installation Dashboard ................................................................................... 41

Installation Dashboard Options .............................................................................. 42

Finishing Video Installation.............................................................................................. 43

4. Installing the MS4000 Media Streamer .................................................................. 43

Installation Overview .............................................................................................. 43

Verifying MS4000 Media Streamer Status.............................................................. 43

LED Sequences – Factory-default State .................................................................. 44

5. ARRIS Contacts ...................................................................................................... 45

Overview

The ARRIS® Media Gateway / Media Player provides high-speed data, up to two lines of telephony service, and digital video service to subscribers over the HFC network. The optional

ARRIS MS4000™ Media Steamer provides streaming of live or recorded TV programming,

sporting events and premium content to SlingPlayer-enabled wireless mobile devices inside and outside the home.

The ARRIS Media Gateway / Media Player and MS4000 Media Streamer devices comply with the following standards where applicable:

 DOCSIS 3.0  PacketCable 1.5  Ethernet

Chapter 1

 802.11b/g/n WiFi  MoCA 1.1

About This Manual

This manual describes functionality related to Media Gateway/Media Player firmware.

Some features described in this manual may not be fully tested and supported in your specific firmware release version. Where possible, features supported only by specific versions are indicated in this manual. See the Release Notes/Letter of Operational Considerations accompanying your firmware for further details.

Audience

This manual assumes that you have a basic understanding of DOCSIS and PacketCable standards, and a working knowledge of digital video, cable data, and telephony networks.

Supported Hardware

This section describes the ARRIS products supported by the firmware.

Media Players

The ARRIS Media Player provides video services via the Media Gateways. Video service is provided as IP encapsulated MPEG captured from the MoCA interface (or optionally over Ethernet) for MP2xxx Media Players and over MoCA, Ethernet, or WiFi for the IP815 Media

Player.Video is decoded for display via various high definition and standard definition multimedia interface outputs.

MP2000 Hardware Features

The following are standard hardware features for the MP2000:

 115 VAC, 60 Hz  NEMA 1-15 power port  1500 DMIPS Processor with 512M Memory for optimal performance  Full HD 3D graphics  HD/SD, MPEG4-10/H.264, MPEG-2  Ethernet connector  Two USB 2.0 Host ports  F connector (MoCA 1.1)  One HDMI 1.3b connector (supporting up to 1080p: 24/30/50/60 Hz)  One set of component video outputs supporting up to 1080i  One composite video output with stereo audio outputs for left and right channels

Chapter 1: Overview

 One electrical S/PDIF digital audio output  One optical S/PDIF digital audio output  One IR RC-6 compatible remote control interface output  RF remote support (dongle required)  Reset switch  Navigation buttons — arrows (left, right, up, down), OK, Menu  Clock Display

MP2050 Hardware Features

The following are standard hardware features for the MP2050:

 115 VAC, 60 Hz  2000 DMIPS Processor with 512M Memory for optimal performance  Full HD 3D graphics  HD/SD, MPEG4-10/H.264, MPEG-2  Ethernet connector  One USB 2.0 Host port  F connector (MoCA 1.1)  One HDMI 1.4 connector (supporting up to 1080p: 24/30/50/60 Hz)  One IR RC-6 compatible remote control interface input  RF remote support  Reset switch

MP2150 NA/NR Hardware Features

The following are standard hardware features for the MP2150:

 Touch-sensitive interface on front panel  115 VAC, 60 Hz  NEMA 1-15 power port  2000 DMIPS Processor with 512M Memory for optimal performance  Full HD 3D graphics  HD/SD, MPEG4-10/H.264, MPEG-2  Ethernet connector  One USB 2.0 Host port  F connector (MoCA 1.1)  One HDMI 1.4 connector (supporting up to 1080p: 24/30/50/60 Hz)  One set of component video outputs supporting up to 1080i  One composite video output with stereo audio outputs for left and right channels  One electrical S/PDIF digital audio output

Chapter 1: Overview

 One optical S/PDIF digital audio output  One IR RC-6 compatible remote control interface input  RF remote support (dongle required for MP2150 NA)  Reset switch  Navigation buttons — arrows (left, right, up, down), OK, Menu  Clock Display

IP815 Hardware Features

The following are standard hardware features for the IP815:

 Standard and high-definition MPEG-2 and MPEG-4 formats, including full 1080p60 HDTV

decode

 True 1080p high-definition playback  Embedded IP networking over coaxial cable with integrated MoCA 2.0  Two-way IP data communication  Integrated 802.11ac Wi-Fi with internal 3x3 MIMO antenna array and 5GHz radio  Default Wi-Fi security: WPA-PSK WEP-64/128, WPA, WPA2  Powerful (MIPS) RISC processor  Dolby® 5.1 (all Outputs) and Dolby Digital Plus 7.1 digital audio (HDMI only)  IR and RF4CE remote control interfaces  Power and Home LAN LEDs  Rear panel USB 2.0 port  Open GL ES 2.0—advanced 3D graphic acceleration  HDMI and Composite Video (RCA) video outputs

 Optical S/PDIF and Analog L/R audio outputs  Data support - USB 2.0, 10/100Base-T Ethernet, 802.11ac Wi-Fi (backwards compatible

with 802.11b/g/n)

MS4000 Media Streamer

The MS4000 Media Streamer is a network-based video transcoder that can simultaneously decrypt, transcode and re-encrypt up to 4 streams of full 1080p HD video of live or recorded TV programming. The transcoded streams can then be served to wireless mobile clients inside or outside the customer’s home.

MS4000 Media Streamer Hardware Features

The following are standard hardware features for the MS4000:

AUDIO & VIDEO Input over Ethernet

 Video: 4 x MPEG-2 or H.264 at up to 20Mbps  Max resolution: 1080p30/1080i60/720p60

Chapter 1: Overview

 Audio: MPEG-1 Audio Layer 1/2, Dolby Digital™  Transport: MPEG TS

AUDIO & VIDEO Output over Ethernet

 Video: 4 x H.264 streams at up to 8Mbps  Max resolution: 1080p30/1080i60/720p60  Audio: AAC

ENCRYPTION

 Input: DTCP-IP protected stream  Output: Studio approved security technology

SET-TOP BOX INTEGRATION

 Respond to DLNA discovery requests  Request Live/Linear and DVR content using DLNA

ENCLOSURE

 Front Panel Indicators (Power, Network/STB Link, Streaming)  Rear Panel 10/100/1000 Ethernet Interface  Reset Pinhole Button  Power Connector 12 Volt/1 Amp DC

Media Gateway

The ARRIS Media Gateway (MG5225) is a single CPE device enabling TV, DVR, telephony, and

high speed data service in the home. These services are sent through local cable providers’

HFC network using DOCSIS and MPEG RF interface standards.

The Media Gateway provides high speed data services in the form of a 4-port 10/100/1000Base-T router, MoCA 1.1 (except for HSD) or optionally via 802.11n Wi-Fi.

Note: The MG5225 does not allow wireless streaming of data services from the device to

Media Players. Wireless is a function of the eRouter and any enabled Wireless IP in the home.

The Media Gateway is MoCA certified but support is limited to Media Players. The telephony services are provided as two independent lines of POTS (Plain Old Telephone Service) with optional battery backup to support lifeline telephony performance. The video services are provided as IP encapsulated MPEG distributed to thin-clients over either a MoCA home data network or Ethernet.

Chapter 1: Overview

The Media Gateway provides a multi-room TV/DVR experience for 6 TVs (connected simultaneously) and 500 GB storage of recorded content on the hard disk drive, which can be expanded using external storage.

MG5225 Hardware Features and Support

The following are standard hardware features for the MG5225:

 North American DOCSIS 3.0 8 Downstream, 4 Upstream Cable Modem  115 VAC, 60 Hz  NEMA 1-15 power cord 6ft/2 meters  4-Ports Gigabit Ethernet  Two USB 2.0 Host ports  MoCA 1.1 networking capability (for connecting Media Players)  DVR functionality, including:

 Six QAM tuners for video and conflict management  VOD/PPV support

 500 GB Hard Disk Drive  802.11n Wi-Fi  Two lines of Carrier Grade Voice — battery backed up to 8 hours of standby

This release provides the following hardware support.

 Supports 8 DOCSIS 3.0 Downstreams and 4 DOCSIS 3.0 upstreams.  Supports two lines of telephony.

DCX3635 Media Gateway

The ARRIS DCX3635 Media Gateway is a “headed gateway” that combines the video gateway and data gateway into one device (no telephony). It supports QAM/IP video services and high speed Internet access through an integrated modem and wireless router. The DCX3635 delivers video content to connected devices via MoCA 2.0, Ethernet, and Wi-Fi.

New and changed functionality

The DCX3635 offers features and functions that differ from the MG5225, including the following:

 Support for standalone installation/configuration (as a “headed” gateway, no media

players are required in a single room/single TV environment)

 No embedded MTA for telephony .  Support for MoCA 2.0 (MG5225 supports MoCA 1.1)

Chapter 1: Overview

 Support for 802.11ac Wi-Fi  Dual band concurrent radios that can be used at the same time vs switched radios on the

MG5225 that can only be used one at a time.

DCX3635 Hardware Features and Support

The following are standard hardware features for the DCX3635

 DOCSIS Cable Modem  Power, Home LAN, Record, Wi-Fi and High Speed Data LEDs  RF4CE wireless interface  IR remote control sensors  F-connector for Cable input  HDMI™ 1.4 output  Baseband composite video output  L/R audio output  Optical S/PDIF digital audio output  USB 2.0 Host Type A port  MoCA 2.0 networking capability (for connecting Media Players)  DVR functionality, including:

 Six QAM tuners for video and conflict management  VOD/PPV support

 (2) 10/100/1000 Ethernet interface  Mini-phone 3.5mm serial port and External IR input

Chapter 1: Overview

 Cable Modem Reset and WPS Buttons  RF Input Frequency: 54 MHz to 1002 MHz (audio/video)  Tuning: 1GHz Full-Band Front End 16x 64-1024 QAM Demodulators DOCSIS 3.0 channel

bonding

 Memory: 512MB Flash, 1.5GB DRAM  Video: Video decode up to 1080p60 , MPEG-2, MPEG-4 AVC  Composite Video Output Formats: NTSC, PAL-M, and PAL-Nc  HDMI Video Output Formats: 480i/p, 576i/p, 720p, 1080i, and 1080p24/30/60  Audio: Dolby Digital, Dolby Digital Plus  Graphics: 1.2 Gp/s OpenGL 2.0, scalable video-in-graphics  Wi-Fi 802.11n, 2.4GHz, 3x3 MIMO, 20/40 MHz channels 802.11ac, 5GHz, 3x3 MIMO,

20/40/80 MHz channels

 Hard Disk Drive: 500GB standard, 1 TB option  Out-of-Band Modulation: Frequency agile receiver 70 MHz to 130 MHz  Power Supply: 100 VAC to 240 VAC, 50/60 Hz input; 12 VDC output

This release provides the following hardware support:

 Supports ARRIS® Media Gateway/Media Player hardware.  Supports an Ethernet interface to CPE.  Supports a MoCA interface to CPE. (Multimedia over Coax Alliance)  Supports WiFi to CPE.  Supports an eSATA interface to external hard drives.  Supports 8 DOCSIS 3.0 Downstreams and 8 DOCSIS 3.0 upstreams.

Core Functionality

The firmware provides the core functionality described in the following sections.

General Functionality

The firmware provides the following general functionality.

 Supports ARRIS® Media Gateways MG5125, MG5225, and DCX3635 and Media Players

MP2000, MP2050, 2150 and IP815.

 Supports MS4000 Media Streamer.  CPE Ethernet — 10/100/1000 BaseT / full-duplex / auto-negotiate functionality.  Advanced web-based troubleshooting interface.  Supports IPv4 addressing.

High-speed Data Functionality

The firmware provides the following functionality for high-speed data (DOCSIS).

 Compatibility with DOCSIS 3.0.  Interoperability with ARRIS and other CMTS products.  Automatic recovery following power failure conditions.  Automatic recovery following restoration of RF cable cut conditions.  Support of SNMP v1/v2c and v3 coexistence, with up to 16 permitted entries/rows.

Digital Video Functionality

This release provides the following digital video functionality.

 Interoperates with Cisco-based and Motorola-based headends.  eSATA support for external hard drives.

Telephony Functionality

Chapter 1: Overview

This release provides the following telephony functionality.

 Compatibility with PacketCable 1.5.  Supports standard PacketCable provisioning methods.  Supports Session Initiated Protocol (SIP) and Network-Based Call Signaling (NCS).  Support for 20ms packetization rates.  Supports optional battery backup for Media Gateway telephony.

The typical hold-up time for the MG5125 Media Gateway battery model BPB044S/H is:

Idle: 8 Hours

1 Line Off-Hook: 6 Hours

2 Lines Off-Hook: 5 Hours

Firmware Functionality

The firmware provides the following functionality:

Compliance and Interoperability

The firmware provides the following compliance and interoperability features:

 DOCSIS 3.0, including CableLabs CW53 ECNs  PacketCable 1.5

Hardware Support

This release provides the following hardware support.

 Supports ARRIS® Media Gateway/Media Player hardware.  Supports an Ethernet interface to CPE.  Supports a MoCA interface to CPE. (Multimedia over Coax Alliance)  Supports an eSATA interface to external hard drives.  Supports 8 DOCSIS 3.0 Downstreams and 4 DOCSIS 3.0 upstreams.  Supports two lines of telephony.

Telephony Functionality

The firmware provides the following telephony-related functionality and support:

 Supports access to 911 (emergency), 411 (directory), 311 (non-emergency), and 611

(repair) services.

 Dial pulse support for all eMTAs at 20pps ±2pps for networks using either GR-303

gateways (patent pending) or soft switches.

Chapter 1: Overview

 Support for dialup fax and modem connections, disabling echo cancelation upon detecting

fax or modem start tones.

 An adaptive jitter buffer minimizes voice delay based on network conditions.  Supports KDC ticket caching for lower outage recovery times.  Selectable sinusoidal or trapezoidal ringing wave forms to compensate for CPE

incompatibility.

 SNMP3, IPsec, and encrypted voice traffic as required by PacketCable specifications  Supports RFC 2833 (DTMF relay) functionality, a method for carrying DTMF and other

telephony signals and events in RTP packets, instead of sending audio tones over the network.

For NCS loads, the MTA signals RFC 2833 support by specifying “telephone-event” in the list of available CODECs during negotiation. For SIP loads, add “telephone-event” to the end of the sipEndPntConfigCodecTable.

 Fully NCS compliant.  SIP signaling protocol support (available through a specific SIP firmware load).  Supports PacketCable Multimedia QoS for interoperability testing and lab trials.  End-to-end DQoS, providing an added layer of authentication, as well as DSx DQoS

support.

Provisioning Functionality

The firmware provides a variety of provisioning options and functionality as follows:

 Full PacketCable provisioning with SNMP3 Network Management capabilities.

 ARRIS Enhanced Firmware Downloading feature (patent pending) that allows customers to

match different firmware loads to multiple Media Gateway/Media Player hardware products in a single configuration file. Firmware downloads are not applied until all lines are on-hook. See Using Enhanced Firmware Loading.

 Secure firmware downloading, conforming to DOCSIS 1.1 and newer specifications.  Ability to accept firmware download requests while a call is in progress, applying the

downloaded firmware only after all lines have gone idle for 30 seconds.

 Supports DHCP option 122 or option 177 provisioning of MTA IP addresses.  Support for the PacketCable Service Provider root certificate, the PacketCable Service

Provider Test root certificate, and the ability to download other Service Provider root certificates.

 Configurable CallP feature to disable IPsec on CMS redirection.  Retains the following settings (made using SNMP) over restarts: loop current, ringing

waveform, phase reversed modem tone.

Management and Troubleshooting Functionality

Chapter 1: Overview

The firmware provides the following management and troubleshooting functionality:

 PacketCable 1.5-compatible alarm and log interfaces.  Web-based status monitoring and troubleshooting interface.  Maintain loop idle voltage management output from the Telephony Modem when the

telephony service connection is interrupted for short time durations (see Setting Loop Voltage Management).

 Supports Telnet and encrypted SSH access to a troubleshooting command line interface

(CLI).

 Support for automatically timing out Telnet or SSH sessions after a certain amount of idle

time.

 Automatic optional disabling of access to Telnet or SSH sessions after exiting the session.  Optional persistent logging capability after exiting a Telnet or SSH session.  PacketACE support for ARRIS Enhanced Firmware Downloading functionality TLVs. ARRIS

PacketACE is a standalone software application to be used on a PC. The application is available through the ARRIS software download site.

 Simple DHCP server for improved debugging.  Supports Voice Quality Metric reporting.  Provides DHCP message trace logs.  Support for loop diagnostics (see Running Loop Diagnostics).  Support for periodic ToD resynchronization (see ToD Resynchronization).

Data Functionality

The firmware supports the following general data transport functionality:

 CM support for IGMPv1 and v2.

+ 32 hidden pages