AASTRA 9480i CT User Manual

9480i CT IP Phone

9480i CT IP Phone

User Guide

Release 2.4

41-001181-02

Rev 00

Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or
unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors
or omissions contained within this documentation. The information contained in this documentation is subject to change without
notice.

Copyright 2008 Aastra Telecom. www.aastratelecom.com

All Rights Reserved.

Software License Agreement

Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal,
worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license
to use Software in object form solely with the Equipment for which the Software was
intended. This Product may integrate programs, licensed to Aastra by third party
Suppliers, for distribution under the terms of this agreement. These programs are
confidential and proprietary, and are protected as such by copyright law as unpublished
works and by international treaties to the fullest extent under the applicable law of the
jurisdiction of the Customer. In addition, these confidential and proprietary programs are
works conforming to the requirements of Section 401 of title 17 of the United States Code.
Customer shall not disclose to any third party such confidential and proprietary programs
and information and shall not export licensed Software to any country except in
accordance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or display Software
furnished in object code form. Customer shall not modify, copy, reproduce, distribute,
transcribe, translate or reduce to electronic medium or machine readable form or
language, derive source code without the express written consent of the Seller and its
Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software
furnished hereunder (whether or not part of firmware), including all copies thereof, are
and shall remain the property of Seller and its Suppliers and are subject to the terms and
conditions of this agreement. All rights reserved.

Software License Agreement

Customer's use of this software shall be deemed to reflect Customer's agreement to abide
by the terms and conditions contained herein. Removal or modification of trademarks,
copyright notices, logos, etc., or the use of Software on any Equipment other than that for
which it is intended, or any other material breach of this Agreement, shall automatically
terminate this license. If this Agreement is terminated for breach, Customer shall
immediately discontinue use and destroy or return to Seller all licensed software and other
confidential or proprietary information of Seller. In no event shall Seller or its suppliers or
licensors be liable for any damages whatsoever (including without limitation, damages for
loss of business profits, business interruption, loss of business information, other
pecuniary loss, or consequential damages) arising out of the use of or inability to use the
software, even if Seller has been advised of the possibility of such damages.

iii

Table of Contents

Software License Agreement ...................................................................................................... iii

Table of Contents ..........................................................................................................................v

About this Guide ...........................................................................................................................1

Documentation ..........................................................................................................................1

Introduction ...................................................................................................................................2

Phone Features ..........................................................................................................................2

Requirements ............................................................................................................................3

Installation and Setup ................................................................................................................3

Getting Started ..............................................................................................................................4

Plugging in and Starting the Phone ...........................................................................................4

Network Connected/Network Disconnected ............................................................................7

Idle Screen ................................................................................................................................8

IP Phone Keys and Key Descriptions ........................................................................................12

Key Descriptions .....................................................................................................................12

Methods for Customizing Your Phone ......................................................................................15

Phone Options via the IP Phone UI ........................................................................................15

Phone Options via the Aastra Web UI ....................................................................................18

Phone Status ................................................................................................................................22

Phone Status via IP Phone UI .................................................................................................22

Finding Your Phone’s IP Address ...........................................................................................23

Phone Status via the Aastra Web UI .......................................................................................24

Customizing Your Phone ............................................................................................................27

Ring Tones and Tone Sets .......................................................................................................27

Contrast Level .........................................................................................................................30

Backlight .................................................................................................................................31

Live Dialpad ...........................................................................................................................33

Set Audio ................................................................................................................................34

Time and Date .........................................................................................................................37

Language .................................................................................................................................43

User Password .........................................................................................................................50

Resetting a User Password ......................................................................................................52

Restarting Your Phone ............................................................................................................53

Phone Lock .............................................................................................................................54

Defining an Emergency Dial Plan ..........................................................................................56

Table of Contents

v

Table of Contents

Line Keys and Softkeys ..............................................................................................................58

Multiple Line and Call Appearances ......................................................................................58

Softkeys ..................................................................................................................................59

State-Based Softkey ................................................................................................................61

Line Key .................................................................................................................................64

Creating a Speeddial Key .......................................................................................................67

Editing Speeddial Keys ...........................................................................................................74

"Do not Disturb" (DND) Key .................................................................................................78

Busy Lamp Field (BLF) Key ..................................................................................................80

BLF List Key ..........................................................................................................................82

Automatic Call Distribution (ACD) Key (for Sylantro Servers) ............................................84

Table of Contents

Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers) ...................................89

XML Key ................................................................................................................................93

WebApps Key .........................................................................................................................98

Flash Key ..............................................................................................................................100

Sprecode Key ........................................................................................................................101

Park/Pickup Keys ..................................................................................................................102

Last Call Return (lcr) Key (Sylantro Servers only) ..............................................................109

Call Forward Key ..................................................................................................................111

BLF/Xfer ...............................................................................................................................112

Speeddial/Xfer ......................................................................................................................114

Services Key .........................................................................................................................116

Directory Key .......................................................................................................................118

Callers List Key ....................................................................................................................120

Intercom Key ........................................................................................................................122

Phone Lock Key ....................................................................................................................124

Paging Key (Sends the RTP Stream) ....................................................................................126

None Key ..............................................................................................................................129

Empty Key ............................................................................................................................130

Deleting a Key .....................................................................................................................131

vi

Table of Contents

Making Calls .............................................................................................................................132

Dialing a Number ..................................................................................................................132

Pre-dialing a Number ............................................................................................................133

Using Handsfree Speakerphone ............................................................................................133

Using a Headset ....................................................................................................................134

Using Intercom .....................................................................................................................135

Redial ....................................................................................................................................137

Mute ......................................................................................................................................138

Receiving Calls ..........................................................................................................................139

Answering an Incoming Call ................................................................................................139

Sending an Incoming Call to Voicemail ...............................................................................140

Handling Calls ...........................................................................................................................141

Placing a Call on Hold ..........................................................................................................141

Transferring Calls .................................................................................................................143

Conferencing Calls ...............................................................................................................145

Ending Calls ..........................................................................................................................150

Managing Calls .........................................................................................................................151

Directory List ........................................................................................................................151

Callers List ............................................................................................................................162

Account Configuration (DND and Call Forwarding) ...........................................................167

Missed Calls Indicator ..........................................................................................................189

Voicemail ..............................................................................................................................190

Cordless Handset ......................................................................................................................191

Handset Keys ........................................................................................................................191

Handset Key Descriptions ....................................................................................................192

Accessing Options on the Cordless Handset ...........................................................................194

Intercom ................................................................................................................................194

Language ...............................................................................................................................195

Ring Tone ..............................................................................................................................195

Custom Name .......................................................................................................................196

Call timer ..............................................................................................................................196

Vibrate ...................................................................................................................................196

Handset Pairing/Unpairing ...................................................................................................197

Key Lock On or Off ..............................................................................................................197

Table of Contents

vii

Table of Contents

Backlight ...............................................................................................................................197

Silent Alert ............................................................................................................................198

Finding the Phones’s IP Address using the Handset .............................................................198

Feature Keys on the Handset ................................................................................................199

Idle Mode ..............................................................................................................................202

Handset Icons and Status Messages ......................................................................................202

Multifunction Handset LED Indicator ..................................................................................203

Using Handset Keys ..............................................................................................................203

Battery Charging ...................................................................................................................205

Volume Control ....................................................................................................................206

Directory – Cordless Handset ...............................................................................................206

Table of Contents

Callers List - Cordless Handset ............................................................................................209

Making Calls from Cordless Handset .....................................................................................212

Pre-dialing a Number ............................................................................................................212

Using a Headset ....................................................................................................................212

Receiving Calls .....................................................................................................................212

Call Privacy ...........................................................................................................................212

Ending Calls ..........................................................................................................................214

Pairing and Unpairing Cordless Handset to Base .................................................................215

Pairing/Unpairing the Handset ..............................................................................................215

Additional Features ..................................................................................................................222

Star Codes .............................................................................................................................222

Suppress DTMF Playback ....................................................................................................222

Display DTMF Digits ...........................................................................................................224

Enable/Disable Call Waiting .................................................................................................226

Play Call Waiting Tone .........................................................................................................228

Stuttered Dial Tone ...............................................................................................................229

XML Beep Support ...............................................................................................................230

Status Scroll Delay ................................................................................................................231

Incoming Call Interrupts Dialing ..........................................................................................232

Switch UI Focus to Ringing Line .........................................................................................234

Preferred Line and Preferred Line Timeout ..........................................................................235

Goodbye Key Cancels Incoming Calls .................................................................................237

UPnP Mapping Lines (for remote phones) ...........................................................................239

viii

Table of Contents

Message Waiting Indicator ...................................................................................................241

Incoming Intercom Call Features .........................................................................................242

Using Redial Key for “Last Number Redial” .......................................................................245

Group RTP Paging (receives RTP streams) ..........................................................................246

Use LLDP ELIN ...................................................................................................................248

Available Features Enabled by Administrators .....................................................................249

Outgoing Intercom Calls .......................................................................................................249

Missed Call Summary Subscription .....................................................................................249

Customizable Callers List Key and Services Key ................................................................250

Autodial (Hotline and Warmline) .........................................................................................250

Centralized Conferencing .....................................................................................................250

Answer and Ignore Softkeys for XML Applications ............................................................251

XML Softkey for Special Characters in XML Applications ................................................251

Playing a WAV File On Your Phone .....................................................................................252

Using the Keypad During Active XML Applications ..........................................................252

Key Redirection ....................................................................................................................253

XML Applications and Off-Hook Interaction ......................................................................254

XML Override for a Locked Phone ......................................................................................254

RTP Recording and Simultaneous Playing ...........................................................................254

“Hold” Feature Enhancement (for Broadsoft Servers) .........................................................255

Authentication Support for HTTP/HTTPS Download Methods

Used with Broadsoft Client Management System (CMS) ....................................................255

Troubleshooting Solutions ........................................................................................................256

Limited Warranty .....................................................................................................................263

Appendix A - Time Zone Codes .............................................................................................. A-1

Index ................................................................................................................................... Index-1

Table of Contents

ix

About this Guide

This guide explains how to use the basic features of your new 9480i CT phone. Not all features
listed are available by default. Contact your system or network administrator to find out which
features and services are available to you on your system.

Your System Administrator has the ability to customize some features on this phone. For
information on more advanced settings and configurations, administrators should refer to the
Aastra SIP IP Phone Administrator Guide.

Documentation

• Aastra 9480i CT SIP IP Phone Installation Guide – Installation and set-up instructions,
general features and functions, and basic options list customization. This Installation Guide is
included with the telephone.

• Aastra 9480i CT SIP IP Phone User Guide – Describes the most commonly used features and
functions for an end user.

• Aastra SIP IP Phone Administrator Guide – Describes how to set the 9480i CT phone up on
the network and contains advanced configuration instructions for the 9480i CT. This guide has
instructions that are at a user level.

Model 9480i CT IP Phone User Guide 1

About this Guide

Introduction

This 9480i CT IP telephone has all the features of a regular business phone, allowing you to
make and receive calls, transfer, conference and more. The 9480i CT IP telephone provides
communications over an IP Network using the SIP IP telephony protocol.

Phone Features

Introduction

• 5 line graphical LCD screen (3.5" x 2.25" backlit display)

• 6 multi-functional, state-based softkeys (up to 20 programmable functions)

• Press-and-hold speeddial key configuration feature

• 4 call appearance lines with LEDs

• Supports up to 9 call lines

• Full-duplex speakerphone for handsfree calls

• Headset support (modular connector)

• Built-in-two-port, 10/100 Ethernet switch - lets you share a connection with your computer.

• Inline power support (based on 802.3af standard) which eliminates power adapters.

• AC power adapter (included)

• Enhanced busy lamp fields*

• Set paging*

* Availability of feature dependant on your phone system or service provider.

Cordless Handset Features

• 5 line backlit display screen

• 2 multi-functional softkeys

• Programmable function key supports up to 14 functions

• Vibration Alerter

• Headset Jack

• Desk charging stand

2 Model 9480i CT IP Phone User Guide

Requirements

The 9480i CT IP Phone requires the following environment:

• SIP-based IP PBX system or network installed and running with a SIP account created for the

• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext

• Ethernet/Fast Ethernet LAN (10/100 Mb)

• Category 5/5e straight through cabling

•Power source

9480i CT phone.

Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer
(SSL) (HTTPS).

— For Ethernet networks that supply in-line power to the phone (IEEE 802.3af):

— For power, use the Ethernet cable (supplied) to connect from the phone directly to the

network for power. (No 48v AC power adapter required.)

— For Ethernet networks that DO NOT supply power to the phone:

— For power, use the 48V AC Power Adapter (included) to connect from the DC power

port on the phone to a power source.

or

— (optional) - For power, use a Power over Ethernet (PoE) power injector or a PoE

switch. A PoE power injector is available as an optional accessory from Aastra
Telecom. Contact your Administrator for more information.

Installation and Setup

If your System Administrator has not already setup your 9480i CT phone, please refer to the
Aastra 9480i CT Installation Guide for basic installation and physical setup information. For more
advanced administration and configuration information, System Administrators should refer to the

Aastra SIP IP Phone Administrator Guide.

Introduction

Model 9480i CT IP Phone User Guide 3

Getting Started

The 9480i CT must be set up and be configured prior to its first use. This section describes
phone behavior and start up screens you may see when the phone is first plugged in, or when it is
restarted.

Getting Started

Hold

Redial

Goodb ye

Options

9480i

X

f

er

Conf

Ic

om

Ser vi ces

Plugging in and Starting the Phone

The 9480i CT automatically begins the start up sequence as soon as it is connected. The phone
goes through this process the first time you plug in your phone and every time you restart your
phone.

The phone displays the following startup screens.

Checking for

Firmware.....

4 Model 9480i CT IP Phone User Guide

DHCP: waiting
for IP...

The 9480i CT phone then checks settings and looks for new configuration and firmware updates
for the phone from a server. If a new update is found, the phone displays the message “Updating
Configuration”. This may take a few moments while the phone downloads the latest updates.

Updating

configuration.....

Checking for firmware...
Do not unplug the phone!

Note: New updates to your phone can be automatically scheduled from the server.

This is set up on the phone system by your System Administrator and should be
scheduled during non-business hours or slow call periods.

Important! Do not unplug or remove power to the phone while it is checking or
installing firmware and configuration information.

Getting Started

Model 9480i CT IP Phone User Guide 5

If language packs were loaded to your phone by your System Administrator, the following
screen displays during startup.

Downloading
Language Packs

Getting Started

When the configuration update is complete, the phone displays the following screens and then
displays the Idle screen.

Network

SIP

DSP

Done

L1

Sat Jan 1 12:18am

Services
Dir
Callers

John Smith

Idle Screen

Icom

6 Model 9480i CT IP Phone User Guide

Network Connected/Network Disconnected

If your phone is successful when connecting to the network the following screen displays before
changing to the Idle screen.

L1

Network Connected

Sat Jan 1 12:18am

Services
Dir
Callers

John Smith

Icom

If your phone did not successfully connect to the network, the "Network Disconnected" prompt
appears on the display and the telephone status light turns on.

L1
Network Disconnected

Sat Jan 1 12:18am

Services
Dir
Callers

John Smith

Icom

Check that the cables are tightly connected to the phone and to the wall jack. The phone should
automatically detect when it is reconnected and displays the "Network Connected" prompt for a
few seconds. However, if changes have been made to your phone’s network settings, you may
need to restart your phone.

For more information about connecting your phone, see the Aastra 9480i CT IP Phone
Installation Guide, the section “Connecting to the Network and to Power.”

Check with your system or network administrator for assistance.

Note: If the phone displays "No Service" you can still use the phone but it is not

registered with the Registrar. For more information about registering your phone, see
your System Administrator.

Model 9480i CT IP Phone User Guide 7

Getting Started

Idle Screen

When the phone has successfully updated the configuration and connected to the network, the
phone displays the Idle State screen. The idle screen is shown whenever your phone is not in
use.

Getting Started

The Idle State screen lists your name (SIP screen name) and day, date, and time. In the above
screen, the "L1" indicates John Smith is configured on Line 1.

By default, the softkeys 1 through 4 are configured for Services, Directory, Callers List, and
Intercom, respectively. You can also press the Services and Intercom hard keys to access those
functions. You can configure the 6 softkeys with up to 20 functions as required.

L1

Sat Jan 1 12:18am

Services
Dir
Callers

John Smith

Icom

Note: Your System Administrator sets up your SIP screen name, line number, and

any other administrative features required. If your name does not display on the
screen, contact your System Administrator.

Hold Redial

ABC DEF

1

GHI JKL MNO

4

5

PQRS

TUV

798

0

*

Goodbye

Options

362

WXYZ

#

Xfer Icom

Conf Services

L1

L2

9480i

Softkeys

Intercom

hard key

Services

L4

L3

hard key

8 Model 9480i CT IP Phone User Guide

Reference

For more information about configuring the softkeys, see “Softkeys” on page 60.

For more information about using the Services, Directory, Callers List, Intercom, Dial,
Conference, and Transfer keys, see the following sections:

• “Making Calls” on page 136.

• “Handling Calls” on page 145.

• “Managing Calls” on page 155.

Idle Screen With Softkeys Configured

If you or your administrator have configured softkey functions on your phone, the labels for those
functions display on the screen. For example, in the following illustration, "Home" was configured
as a speeddial key on the first softkey and "Do Not Disturb" (DND) was configured on the fifth
softkey..

John Smith

DND

More

"Do Not Disturb"
Softkey

More Softkey

Speeddial Softkey

L1

Sat Jan 1 12:18am

Home

Idle Screen (First Screen)

If you have additional functions configured on the softkeys that do not display on the main idle
screen, a "More" displays on the screen. Pressing the More softkey toggles between the first
screen and a second screen of softkeys configured on your phone.

Additional
Speeddial Softkeys

More Screen (Second screen)

L1

Sat Jan 1 12:18am

HR
Support

John Smith

More

Getting Started

Model 9480i CT IP Phone User Guide 9

Idle Screen with Voicemail Messages

The envelope icon displays on the Idle State screen only if you have new messages waiting.
The number next to the envelope indicates how many new messages you have.

Getting Started

To access your voicemail messages, use the star codes for your system if a voicemail softkey has
not been configured on your phone. For more information on your system’s star codes, please
refer to the documentation for the voicemail system you are using.

Screen Display After Picking Up the Handset

Voicemail Icon

1

L1

Sat Jan 1 12:18am

Services
Dir
Callers

John Smith

Idle Screen

Icom

When you pickup the handset, the screen displays as follows:

L1

>

Dial
Conf
Xfer More

John Smith

This screen displays the following keys located on the bottom left of the screen:

•Dial

• Conf (Conference)

• Xfer (Transfer)

A More softkey also displays at the bottom right of the screen if you have configured softkeys
other than the default softkeys.

10 Model 9480i CT IP Phone User Guide

For example, if you configure a softkey for speeddialing to Home, and then you pickup the
handset, the screen displays the Dial, Conf, and Xfer default softkeys with a More softkey. You
can press the More softkey to toggle between the first and second screens to display all configured
softkeys. See illustrations below.

L1

Sat Jan 1 12:18am

Services
Directory
Callers

Idle Screen

John Smith

Icom

L1

John Smith

>

Dial
Conf
Xfer More

After Handset Pickup

L1

>

Home

After Pressing "More"

John Smith

More

Note: The 6 softkeys are state-based configurable softkeys and allow you to

configure up to 20 functions.

Model 9480i CT IP Phone User Guide 11

Getting Started

IP Phone Keys and Key Descriptions

Options

Hold

edial

The following sections describe the various 9480i CT phone key functions, and how they help
you make and manage your calls and caller information.

ABC DEF

2

5

TUV

0

Goodbye

Options

3

6

WXYZ

#

Xfer Icom

Conf Services

Hold Redial

1

GHI JKL MNO

4

PQRS

798

*

9480i

L1

L2

Key Descriptions

The following table identifies the keys on the key panel of your 9480i CT IP phone that you can
use for handling calls.

Keys Key Description

Goodbye

IP Phone Keys and Key Descriptions

Options

Hold

RRedial

Goodbye key - Ends an active call. The Goodbye key also exits an open list,
such as the Options List, without saving changes.

Options key - Accesses options to customize your phone. Your System
Administrator may have already customized some of your settings. Check
with your System Administrator before changing the administrator-only
options.

Hold key - Places an active call on hold. To retrieve a held call, press the call
appearance button beside the light that is flashing.

Redial key - Redials up to 100 previously dialed numbers. Pressing the
Redial key twice simultaneously redials the last dialed number.

L4

L3

Volume control key - Adjusts the volume for the handset, headset, ringer,
and handsfree speaker.

12 Model 9480i CT IP Phone User Guide

Keys Key Description

L1

L2

L3

L4

Line/Call Appearance key - Connects you to a line or call. The Aastra 9480i
CT IP phone supports up to 4 line keys.

L1

L2

L4

L3

Handsfree key - Activates Handsfree for making and receiving calls without
lifting the handset. When the audio mode option is set, this key is used to
switch between a headset and the handsfree speakerphone.

Mute key - Mutes the microphone so that your caller cannot hear you (the
light indicator flashes when the microphone is on mute).

IP Phone Keys and Key Descriptions

Navigation keys - Pressing the UP and DOWN arrow keys lets you view

different status and text messages on the LCD display (if there is more than 1
line of status/text messages). These buttons also let you scroll through menu
selections, such as the Options List.

Pressing the LEFT and RIGHT arrow keys lets you view the different line/call
appearances. While in the Options List, these keys allow you to exit or enter
the current option. When you are editing entries on the display, pressing the
LEFT arrow key erases the character on the left; pressing the RIGHT arrow
key sets the option.

Note: At the idle screen, you can press the UP arrow key to enter the
Directory List. You can press the DOWN arrow key to enter the Callers List.

Model 9480i CT IP Phone User Guide 13

Keys Key Description

Softkeys - 6 state-based softkeys on the 9480i CT IP Phone. (up to 20

programmable functions)

By default, key 1 is assigned as the WebApps key.

1 WEBAPPS Indicates the key is pre-programmed to access an

The following softkeys display when you pick up the handset:

DIAL - After entering a phone number from the keypad, you can press the
Dial softkey to immediately dial the number.

CONF - Begins a conference with the active call. You can also use the
Conference hard key for this function.

XFER - Transfers the active call to another number. You can also use the
Transfer hard key for this function.

Note: For more information about programming the softkeys to perform
specific functions, see the “Softkeys” on page 60.

Aastra XML-based application called,
“xml.myaastra.com“. You can access WebApps by
pressing the applicable function key, or by pressing the
Services key and selecting the WebApps option.

Reference

For keys and key descriptions on the 9480i CT cordless handset, see “Cordless Handset” on

page 195.

IP Phone Keys and Key Descriptions

14 Model 9480i CT IP Phone User Guide

Methods for Customizing Your Phone

Options

Options

There are two ways to customize specific options on your phone:

• Using the Options key on the IP Phone

• Using the Aastra Web UI in an Internet browser window from your PC.

Phone Options via the IP Phone UI

Options

You can customize your phone by pressing the Options key and accessing the IP Phone UI.

Options

These options allow you to customize the following phone settings.

Option
Number Option

1Call Forward

1. Cfwd Number

2. Cfwd Mode

3. No. Rings

Note: The menus that display for Call
Forward are dependant on the Call Forward
Mode set on the phone. Default is "Account"
mode.

2 Preferences

1. Tones
Ring Tone
Tone Set

2. Contrast Level

3. Speeddial Edit

4. Live Dialpad

5. Set Audio
Audio Mode
Headset Mic Vol

6. Time and Date
Time Zone
Daylight Savings
Time Format
Date Format
Time Server

Time Server 1
Time Server 2

Time Server 3
Set Time
Set Date

7. Language
Screen Language
Input Language

8. Handset Pairing

Methods for Customizing Your Phone

Model 9480i CT IP Phone User Guide 15

3 Phone Status

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

5. Error Messages

4 User Password

5 Administrator Menu

(Password Protected)

6Restart Phone

7 Phone Lock

Note: *The "Administrator Menu" options are Administrator level functions only,

and are not accessible by the user. These options should only be set up and changed
by your System Administrator.

Simplified Options Menu

Your System Administrator may configure a simplified options menu for your phone. The
following table indicates the options that may appear on your phone if the simplified options
menu is applied.

Option
Number

1Call Forward

Option

1. Cfwd Number

2. Cfwd Mode

3. No. Rings

Note: The menus that display for Call
Forward are dependant on the Call Forward
Mode set on the phone. Default is "Account"

Methods for Customizing Your Phone

2 Preferences

3 Phone Status

4 Phone Lock

mode.

1. Tones

Ring Tone
Tone Set

2. Contrast Level

3. Live Dialpad

4. Set Audio

Audio Mode
Headset Mic Vol

5. Handset Pairing

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

5. Error Messages

16 Model 9480i CT IP Phone User Guide

Using the IP Phone UI

Options

Options

IP Phone UI

1. Press the Options key on the phone to enter the Options List.

Options

2. To go to an Option, use 5 and 2to scroll through the list, or press the number corresponding
to the Option.

3. Press the Show softkey, the 4 button, or press the digit number of the corresponding option to
select an option.

4. Use the softkeys that display for each option to change a selected option.

5. Press the Done button to save the change.

6. Press the button, the3 button, or the button at any time to exit without saving

Options

Goodbye

changes.

References

For more information about customizing your phone using the available options from the IP Phone
UI, see the section “Customizing Your Phone” on page 27.

For more information about administrator options, contact your System Administrator.

Methods for Customizing Your Phone

Model 9480i CT IP Phone User Guide 17

Phone Options via the Aastra Web UI

In addition to the IP Phone UI options, you can also customize additional options on the IP
Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you
need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your

Phone’s IP Address” on page 23.

Using the Aastra Web UI

Aastra Web UI

1. Open your web browser, enter the phone’s IP address or host name into the address field and
press <Enter>. The following logon screen displays.

2. At the prompt, enter your username and password and click .

Methods for Customizing Your Phone

Note: For a user, the default user name is “user” (not case sensitive) and the

password field is left blank.

18 Model 9480i CT IP Phone User Guide

The Network Status window displays for the IP phone you are accessing.

Methods for Customizing Your Phone

3. You can logout of the Aastra Web UI at any time by clicking Log Off.

Model 9480i CT IP Phone User Guide 19

The following categories display in the side menu of the Aastra Web UI: Status, Operation,
Basic Settings.

Headings Descriptions

Status The Status section displays the network status and the MAC address of the IP phone. It

also displays hardware and firmware information about the IP phone, and information about
the SIP account(s) currently configured on the phone. The information in the Network
Status window is read-only.

Operation User Password - Allows you to change user password.

Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the phone to

prevent any changes to the phone and to prevent use of the phone, and reset the user
password.

Keypad Speeddial - Allows you to assign a speeddial number to a specific digit on the
phone’s keypad for speeddialing purposes.

Softkeys and XML - Allows you to configure up to 6 softkeys with functions identified in the
list below. You can configure up 20 functions on the softkeys.

Available Functions for Softkeys

• none • pickup

• line • Last Call Return (lcr)

• speeddial • Call Forward

• do not disturb (DND) • BLF/Xfer

• Busy Lamp Field
(BLF)

• BLF List • Directory

• Auto Call Distribution
(ACD)

• Directed Call Pickup • Intercom

Methods for Customizing Your Phone

• Extensible Markup
Language (XML)

• WebApps • Phone Lock

• flash • Paging

• sprecode • Empty

•park

• Speeddial/Xfer

•Callers List

• Services

Handset Keys - Allows you to configure up to 15 feature keys on the cordless handset with
specific functions. For functions available for the cordless handset see “Feature Keys on

the Handset” on page 203.

Directory - Allows you to copy the Callers List and Directory List from your IP phone to
your PC.

Reset - Allows you to restart the IP phone when required.

20 Model 9480i CT IP Phone User Guide

Headings Descriptions

Basic
Settings

Preferences - Allows you to enable/disable the following:

•Park Call

• Pickup Parked Call

• Suppress DTMF Playback

• Display DTMF Digits

• Call Waiting

• Play Call Waiting Tone

• Stuttered Dial Tone

• XML Beep Support

• Status Scroll Delay (seconds)

• Incoming Call Interrupts Dialing

• Switch UI Focus to Ringing Line

• Preferred Line

• Preferred Line Timeout (seconds)

• Goodbye Key Cancels Incoming Call

• UPnP Mapping Lines

• Message Waiting Indicator Line

• DND Key Mode

• Call Forward Key Mode

• Use LLDP ELIN

This category also allows you to configure:

• incoming Intercom call settings

• group paging RTP settings

• ring tones (global and per-line basis)

• ring tone sets

• time and date settings

• Webpage language and input language

Methods for Customizing Your Phone

Account Configuration - Allows you to configure “do not disturb” (DND) and “call

forwarding” (CFWD) by account. You can have multiple accounts on the 9480i CT.

Model 9480i CT IP Phone User Guide 21

Phone Status

Options

You can view the status of your phone using the IP Phone UI or the Aastra Web UI.

Phone Status via IP Phone UI

The "Phone Status" option on the IP phone displays the status of your phone to the LCD
display.

Phone Status

This option allows you to view your phone’s:

• Network status including your phone’s IP and MAC address

• Local Area Network (LAN) port

•PC port

• Firmware version

• Error messages from last reboot or startup

Use the following procedure to view the status of your phone using the IP Phone UI.

IP Phone UI

1. Press on the phone to enter the Options List.

2. Select Phone Status.

3. Select the option you want to view:

• IP&MAC Address

• LAN Port

•PC Port

•Firmware Info

• Error Messages

The option you select displays to the LCD. Use the 5 and 2 keys to scroll the through the
LCD display.

Options

22 Model 9480i CT IP Phone User Guide

Finding Your Phone’s IP Address

Options

If you want to access your phone’s options using an Internet browser, you need to enter the IP
address of the phone in the browser to open the Aastra Web UI. Use the following procedure to
find your phone’s IP address.

IP Phone UI

1. Press to enter the Options List.

Options

2. Scroll to Phone Status and press Select.

Options List

1. Call Forward

2. Preferences

3. Phone Status

4. User Password

- Select

Done -

3. Scroll to IP&MAC Addresses and press Select.

Phone Status

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

5. Error Messages

- Select

Done -

The IP address of your 9480i CT IP phone displays in the "IP Address" field.

IP&MAC Addresses

IP Address:

192.168.0.100
MAC Address:
00-44-7D-18-03-26

Done -

Model 9480i CT IP Phone User Guide 23

Phone Status

Phone Status via the Aastra Web UI

Use the following procedure to view the phone status via the Aastra Web UI.

Aastra Web UI

1. Open your web browser, enter the phone’s IP address or host name into the address field and
press <Enter>.

2. In the Username/Password window, enter your username and password and click .

Phone Status

The Network Status window displays for the IP phone you are accessing.

Note: For a user, the default user name is “user” and the password field is left

blank.

This Network Status window is view only. It displays the Network Status of your phone which
includes the following:

• Link State, Negotiation, Speed, and Duplex setting for the LAN and PC ports

• MAC Address

• Hardware Information

• Firmware Information

• SIP Account status

24 Model 9480i CT IP Phone User Guide

SIP Account Status

The IP Phones show the SIP registration status on the IP Phone’s Network Status screen in the
Aastra Web UI.

The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status
displayed.

SIP Account Status

Model 9480i CT IP Phone User Guide 25

Phone Status

The following table describes the status conditions that can display for the account.

Status
Condition

Registered Displays this status on accounts that HAVE been registered with the SIP proxy server.

Description

Example:

Backup
Registrar

Line SIP Account Status Used?

1 [e-mail]:5060 Registered Yes

Phone Status

SIP Error
Number

where
Account Number is “1”
SIP Account is “[e-mail]” on port “5060”
Status is “Registered”
Backup registrar is used (“Yes”)

Displays on accounts when registration fails with the SIP proxy server.

Example:

Backup
Registrar

Line SIP Account Status Used?

4 [e-mail]:5060 401 No

where
Account Number is “4”
SIP Account is “[e-mail]” on port “5060”
Status is “401” - Unregistered if SIP registration fails.
Backup registrar is used (“No”)

26 Model 9480i CT IP Phone User Guide

Customizing Your Phone

The following paragraphs describe the options available from either the IP Phone UI, the Aastra
Web UI, or both, and provide procedures applicable to the option.

Ring Tones and Tone Sets

You can configure ring tones and ring tone sets on the IP phone.

Ring Tones

There are several distinct ring tones a user can select from to set on the IP phones. You can enable/
disable these ring tones on a global or per-line basis.

The following table identifies the valid settings and default values for each type of configuration
method.

Ring Tones Table

Configuration Method Valid Values Default Value

IP Phone UI Global

Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent

Aastra Web UI Global:

Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent

Lines 1 to 9 Per-Line Setting:

Global
Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent

Global Setting:
Tone 1

Global Setting:
Tone 1

Per-Line Setting:
Global

Customizing Your Phone

Model 9480i CT IP Phone User Guide 27

Ring Tone Sets

Options

In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring
tone sets consist of tones customized for a specific country. The ring tone sets you can configure
on the IP phones are:

• United States (US) (Default - also used in Canada)

•Mexico

• United Kingdom (UK)

• Italy

•Germany

•France

• Europe (generic tones)

• Australia

When you configure the country's tone set, the country-specific tone is heard on the phone for
the following:

Customizing Your Phone

• dial tone

• secondary dial tone

• ring tone

• busy tone

• congestion tones

• call waiting tone

• ring cadence pattern

You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI.

Configuring Ring Tones and Tone Sets

IP Phone UI

Use the following procedures to configure ring tones and tone sets on the IP phone.

Global configuration only

1. Press on the phone to enter the Options List.

Options

2. Select Preferences.

3. Select Ton es .

4. Select Ring Tone.

5. Select the type of ring tone (Tone 1 through Tone 5, or Silent).

28 Model 9480i CT IP Phone User Guide

6. Press Done.

7. Select Tone Set.

8. Select the country for which you want to apply the tone set. Valid values are
Australia, Europe, France, Germany, Italy, UK, Mexico, and US. Default is US.

9. Press Done.

The ring tone and tone set you select is immediately applied to the IP phone.

Aastra Web UI

1. Click Basic Settings->Preferences->Ring Tones.

For global configuration:

2. In the "Ring Tones" section, select a country from the "Tone Set" field.
Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, and US. Default
is US.

3. Select a value from the "Global Ring Tone" field

Note: See the Ring Tones Table on page 27 for valid values.

For per-line configuration:

4. In the "Ring Tone" section, select a line for which you want to set ring tone.

5. Select a value from the "LineN" field

Note: See the Ring Tones Table on page 27 for valid values.

6. Click to save your settings.

.

.

Customizing Your Phone

Model 9480i CT IP Phone User Guide 29

Contrast Level

Options

The "Contrast Level" option on the IP phone allows you to set the amount of light that
illuminates the LCD display. Use this option to set the preference of contrast level.

You can set the contrast level using the IP Phone UI only.

Setting Contrast Level

IP Phone UI

1. Press on the phone to enter the Options List.

Options

2. Select Preferences.

3. Select Display.

4. Select Contrast Level.

Display

1. Contrast Level

Customizing Your Phone

5. Use the 3 and 4

2. Backlight

- Select

navigation buttons to increase or decrease the intensity of contrast

lighting on the LCD.

Done -

Contrast Level

Contrast Level:

Cancel -

Done -

6. Press Done to save your selection.

30 Model 9480i CT IP Phone User Guide

Backlight

Options

The "Backlight" option on the IP phone allows you to set the backlight status on the LCD display
to the following:

• Off - Backlight is always OFF.

• Auto (Default)- Automatically turns ON the backlight when the phone is in use, and then
automatically turns OFF the backlight when the phone is idle after a specified length of time.

Auto backlighting sets the phone to turn off the backlighting after a period of inactivity; the idle
period is user definable under the Advanced softkey when you select the Auto mode. In Auto
mode, the backlight turns on with a key press or state change on the phone.

Setting the Backlight

IP Phone UI

1. Press on the phone to enter the Options List.

Options

2. Select Preferences.

3. Select Display.

4. Select Backlight.

Display

1. Contrast Level

2. Backlight

- Select

Done -

5. Use the 5 and 2 navigation

buttons to select the Backlight status for your phone. Default is

"Auto". Available options are:

•Off

• Auto (Default)

6. If you selected "Off", press Done to save your setting.

Customizing Your Phone

Backlight

O

Auto

Cancel -

Done -

Model 9480i CT IP Phone User Guide 31

7. If you selected "Auto", press the Advanced softkey.

Backlight

O

Auto

Advanced -

Cancel -

Done -

8. Using the keypad, enter the amount of seconds you want the phone to stay backlit when the
phone is idle. Valid values are 1 to 120 seconds (2 minutes). Default is 10 seconds. When
this period of time is reached, the phone turns OFF the backlight. Use the "Backspace" and/
or "Clear" softkeys to delete entries if required.

Backlight On Time

10 seconds

Customizing Your Phone

- Backspace

- Clear

9. Press Done to save your setting.

Cancel -

Done -

32 Model 9480i CT IP Phone User Guide

Live Dialpad*

Options

The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live
dial pad ON, the 9480i CT IP phone automatically dials out and turns ON Handsfree mode as soon
as a dial pad key or softkey is pressed. With live dial pad OFF, if you dial a number while the
phone is on-hook, lifting the receiver or pressing the initiates a call to that number.

*Availability of feature dependant on your phone system or service provider.

You can enable/disable the live dialpad using the IP Phone UI only.

Enabling/Disabling Live Dialpad

IP Phone UI

1. Press on the phone to enter the Options List.

Options

2. Select Preferences.

3. Select Live Dialpad.

Live Dialpad

Live Dialpad is
OFF

- Change
Cancel -

Done -

4. Use the Change softkey to turn the live dialpad ON or OFF.

5. Press Done to save your setting.

Customizing Your Phone

Model 9480i CT IP Phone User Guide 33

Set Audio

The "Set Audio" option on the IP Phone allows you to set the audio mode for your IP phone. It
also allows you to set the volume level of the headset microphone.

You can set Audio on your IP phone using the IP Phone UI only.

Audio Mode

The 9480i CT allows you to use a handset, a headset, or handsfree mode to handle incoming and
outgoing calls. The audio mode option provides different combinations of these three methods to
provide maximum flexibility in handling calls. There are four audio mode options you can set:

Audio Mode Option Description
Speaker This is the default setting. Calls can be made or received using the

Headset Choose this setting if you want to make or receive all calls using a

Customizing Your Phone

Speaker/Headset Incoming calls are sent to the handsfree speakerphone first when the

Headset/Speaker Incoming calls are sent to the headset first when the button is

handset or handsfree speakerphone. In handset audio mode, pressing
the button on the phone switches to handsfree speakerphone.
In Speaker audio mode, lift the handset to switch to the handset.

handset or headset. Calls can be switched from the handset to
headset by pressing the button on the phone. To switch from the
headset to the handset, lift the handset.

button is pressed. By pressing the button again, you can switch
back and forth between the handsfree speakerphone and the headset.
At anytime, lifting the handset switches back to the handset from either
the handsfree speakerphone or the headset.

pressed. By pressing the button again, you can switch back and forth
between the headset and the handsfree speakerphone. At anytime,
lifting the handset switches back to the handset from either the
headset or the handsfree speakerphone.

34 Model 9480i CT IP Phone User Guide

Headset Mic Volume

Options

The "Headset Mic Volume" option allows you to set the volume level for the headset microphone.

Setting Audio Mode and Headset Mic Volume

IP Phone UI

1. Press on the phone to enter the Options List.

Options

2. Select Preferences.

3. Select Set Audio.

4. Select Audio Mode.

Set Audio

1. Audio Mode

2. Headset Mic Volume

- Select

Done -

5. Select the audio mode you want to use on your phone. Default is Speaker.

Valid values are:

• Speaker (Default)

• Headset

• Speaker/Headset

• Headset/Speaker

Customizing Your Phone

Audio Mode

Speaker
Headset
Speaker/Headset
Headset/Speaker

Cancel -

Done -

6. Press Done to save your setting.

Model 9480i CT IP Phone User Guide 35

7. Select Headset Mic Volume.

Set Audio

1. Audio Mode

2. Headset Mic Volume

- Select

Done -

8. Select the Low, Medium, or High volume level. Default is Medium.

Headset Mic Volume

Low
Medium
High

Cancel -

Done -

Customizing Your Phone

9. Press Done to save your selection.

36 Model 9480i CT IP Phone User Guide

Time and Date

Options

On the IP phones, you can configure the following:

• Time and date

• Time and date format

• Time zone

• Daylight savings time

•Time Servers

Configuring Time and Date

Use the following procedures to configure the time and date settings on the IP phone.

Set Time and Time Format

Note: Only the Time and Date Formats and Time Servers can be set using the

Aastra Web UI.

IP Phone UI

Note: The time and time format you configure display on the phone’s idle screen.

1. Press on the phone to enter the Options List.

Options

2. Select Preferences.

3. Select Time and Date.

4. Select Set Time.

Time and Date

1. Time Zone

2. Daylight Savings

3. Time Format

4. Date Format

5. Time Server

6. Set Time

7. Set Date

- Select

Done -

Customizing Your Phone

Model 9480i CT IP Phone User Guide 37

5. Using the keys on the keypad, enter a time to set on the IP phone. Use the
"Backspace" softkey to move back a space and delete a character. Use the "AM/PM"
softkey to specify either AM or PM for the time setting.

Set Time

Enter Time:
01:13am

- Backspace

- AM/PM

6. Press Done to save the setting.

7. Select Time Format.

8. Using the "Change" softkey, set the Time Format to either a 12 hour format or a 24 hour
format. Valid values are 12h and 24h. Default is 12h.

Time Format

Customizing Your Phone

Time Format:
12h

- Change

9. Press Done to save the Time Format you selected.

Set Date and Date Format

Note: The date and date format you configure display on the phone’s idle screen.

Cancel -

Done -

Cancel -

Done -

1. Select Preferences.

2. Select Time and Date.

3. Select Set Date.

Time and Date

1. Time Zone

2. Daylight Savings

3. Time Format

4. Date Format

5. Time Server

6. Set Time

7. Set Date

- Select

Done -

38 Model 9480i CT IP Phone User Guide

4. Using the keys on the keypad, enter a date to set on the IP phone. Use the
"Backspace" softkey to move back a space and delete a character.

Set Date

Enter Date (y-m-d):
2000-01-02

- Backspace
Cancel -

Done -

5. Press Done to save the setting.

6. Select Date Format.

7. Select a date format from the list of options. Default is Sun Jan 2. Valid values are:

• Sun Jan 2 (Default)

• 2-Jan-00

• 2000 01 02

• 02/01/2000

•02/01/00

• 02-01-00

• 01/.02/00

• Jan 2

• 2 Jan 2000

• Sun 2 Jan

•2 Jan

• 02.01.2000

Customizing Your Phone

Date Format

Sun Jan 2
2-Jan-00
2000-01-02
02/01/2000
02/01/00
02-01-00
01/.02/00
Jan 2
2 Jan 2000
Sun 2 Jan
2 Jan

02.01.2000

Cancel -

Done -

8. Press Done to save the Date Format.

Model 9480i CT IP Phone User Guide 39

Set Time Zone

1. Select Preferences.

2. Select Time and Date.

3. Select Time Zone.

Time and Date

1. Time Zone

2. Daylight Savings

3. Time Format

4. Date Format

5. Time Server

6. Set Time

7. Set Date

- Select

Done -

A list of Time Zones display for different areas of the world.

4. Select a Time Zone that applies to your area.
The default Time Zone is US-Eastern.

Customizing Your Phone

Note: For a list of the Time Zones values available on the IP Phone, see

‘Appendix A - Time Zone Codes.”.

5. Press Done to save the Time Zone setting.

Daylight Savings Time

1. Select Preferences.

2. Select Daylight Savings.

Time and Date

- Select

Time Zone
US-Aleutain
US-Central
US-Eastern
US-Hawaii

United States

Cancel -

Done -

1. Time Zone

2. Daylight Savings

3. Time Format

4. Date Format

5. Time Server

6. Set Time

7. Set Date

Done -

40 Model 9480i CT IP Phone User Guide

3. Select a Daylight Savings time from the list of options.
Default is Automatic. Valid values are:

•OFF

• 30 min summertime

• 1h summertime

• Automatic (Default)

Daylight Savings

O
30 min summertime
1h summertime
Automatic

Cancel -

Done -

4. Press Done to save the Daylight Savings value you selected.

Set Time Servers

With a valid time server enabled your IP phone will synchronize the time displayed with the
specified configuration server. The phone will use the time from Time Server 1 unless it is not
configured or unavailable, in which case it will move on to Time Server 2, and if neccessary Time
Server 3.

1. Select Preferences.

2. Select Time and Date.

3. Select Time Server.

Time and Date

1. Time Zone

2. Daylight Savings

3. Time Format

4. Date Format

5. Time Server

6. Set Time

7. Set Date

- Select

Done -

4. Select from Time Server 1, Time Server 2, or Time Server 3.

Customizing Your Phone

Model 9480i CT IP Phone User Guide 41

5. Enable the time server if required using the "Enable" key.

Time Server 1

Time Server Address:
Network Time Disabled

Enable -

- 123

Cancel -

Done -

Note: The default for Time Servers is Enabled.

6. Using the keys on the keypad, enter an IP address or domain name for the time server.

Use the "Backspace" key to move back a space and delete a character. Use the "Dot"
softkey to enter dots within the IP address or domain name. Use the "123" softkey to toggle
between entering numbers and entering letters.

Time Server 1

Customizing Your Phone

Time Server Address:

0.0.0.0

- Backspace

- Dot “ . ”

- 123

7. Press Done to save the time server setting.

Aastra Web UI

1. Click Basic Settings->Preferences->Time and Date Setting.

Disable -

Cancel -

Done -

2. In the “Time Format” field, select the time format you want to use on your phone. Valid
values are:

42 Model 9480i CT IP Phone User Guide

• 12h (12 hour format) (default)

• 24h (24 hour format)

Note: The time and time format you configure display on the phone’s idle screen.

3. In the “Date Format” field, select the date format you want to use on your phone. Default is
WWW MMM DD. Valid values are:

• WWW MMM DD (default)

• DD-MMM-YY

• YYYY-MM-DD

• DD/MM/YYYY

• DD/MM/YY

• DD-MM-YY

•MM/DD/YY

•MMM DD

• DD MMM YYYY

• WWW DD MMM

• DD MMM

• DD.MM.YYYY

Note: The date and date format you configure display on the phone’s idle screen.

4. In the “NTP Time Servers” field, enable by checking the checkbox or disable by unchecking
the box (default is enabled).

5. In the “Time Server 1”, “Time Server 2”, and “Time Server 3” fields, enter IP addresses or
qualified domain names for the primary, secondary, and tertiary time servers.

Note: Time Servers can only be entered if NTP Time Servers is enabled.

6. Click to save your settings.

Customizing Your Phone

Model 9480i CT IP Phone User Guide 43

Language

Options

The IP phones support several different languages. You can have the IP Phone UI and the Aastra
Web UI display in a specific language as required. When you set the language to use, all of the
display screens (menus, services, options, configuration parameters, etc.) display in that
language. The IP phones support the following languages:

• English (default)

• French (European and Canadian)

• Spanish (European and Mexican)

•German

• Italian

Specifying the Language to Use

Once the language pack(s) are available on your phone from your System Administrator, you
can specify which language to use on the phone and/or the Aastra Web UI.

Customizing Your Phone

Note: All languages may not be available for selection. The available languages are

dependant on the language packs currently loaded to the IP phone.

IP Phone UI

Use the following procedure to specify which language to use for the IP Phone UI.

1. Press on the phone to enter the Options List.

Options

2. Select Preferences.

3. Select Language.

4. Select Screen Language.

The current language setting displays on the IP Phone.

5. To change the language setting, use the 5 and 2 keys to scroll through the langugses. Valid
values are:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

44 Model 9480i CT IP Phone User Guide

Note: All languages may not be available for selection. The available languages are

dependant on the language packs currently loaded to the IP phone. English is the
default language and cannot be changed or removed. For more information about
loading language packs, see your System Administrator.

6. Press Done to set the language on the phone.

The change is dynamic. When you exit the Options Menu, the phone displays all menu items
in the language you selected.

Aastra Web UI

Note: You must have the language pack(s) already loaded to your phone in order to

use them. For more information about loading language packs, see your System
Administrator.

1. Click Basic Settings->Preferences->Language Settings.

2. In the “Webpage Language” field, select a language to apply to the Aastra Web UI. The IP

phone supports the following languages:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

Note: All languages may not be available for selection. The available languages are

dependant on the language packs currently loaded to the IP phone by your System
Administrator. English is the default language and cannot be changed or removed.

3. Click to save your settings. The change is dynamic. The Aastra Web UI displays all
screens in the language you selected.

Customizing Your Phone

Model 9480i CT IP Phone User Guide 45

Language Input

The 9480i CT supports text and character inputs in various languages (English, German, French,
Spanish, and Italian). Inputting textual or character information into the IP Phone UI can be done
using the keypad on the phone. You enable the Language Input feature using the Aastra Web UI
or the IP Phone UI. You can then use text and characters in a specific language when performing
inputs on the phone.

The following tables identify the language characters that you can use to enter text and
characters on the 9480i CT.

Keypad Input Alphabet Tables

English

Key Uppercase Characters Lowercase Characters

0 0 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2 abc2

Customizing Your Phone

3 DEF3 def3
4 GHI4 ghi4
5 JKL5 jkl5
6 MNO6 mno6
7 PQRS7 pqrs7
8 TUV8 tuv8
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@

French

Key Uppercase Characters Lowercase Characters

0 0 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2АВЗБЕЖ abc2авзбеж
3 DEF3ЙИКЛ def3éèêë
4 GHI4ÎÏ ghi4îï
5 JKL5 jkl5
6 MNO6СУТФЦ mno6сутфц
7 PQRS7 pqrs7
8 TUV8ÚÙÛÜ tuv8úùûü
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@

46 Model 9480i CT IP Phone User Guide

Spanish

German

Key Uppercase Characters Lowercase Characters

0 0 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÁÀÇ abc2áàç
3 DEF3ÉÈ def3éè
4 GHI4ÏÍ ghi4ïí
5 JKL5 jkl5
6 MNO6ÑÓÒ mno6ñóò
7 PQRS7 pqrs7
8 TUV8ÚÜ tuv8úü
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@

Key Uppercase Characters Lowercase Characters

0 0 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÄÀ abc2äà
3 DEF3É def3é
4 GHI4 ghi4
5 JKL5 jkl5
6 MNO6Ö mno6ö
7 PQRS7ß pqrs7ß
8 TUV8Ü tuv8ü
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@

Customizing Your Phone

Model 9480i CT IP Phone User Guide 47

Italian

Options

Key Uppercase Characters Lowercase Characters

0 0 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÀCÇ abc2àcç
3 DEF3ÉÈË def3éèë
4 GHI4 ghi4
5 JKL5 jkl5
6 MNO6ÓÒ mno6óò
7 PQRS7 pqrs7
8 TUV8Ù tuv8ù
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@

Configuring Language Input Using the IP Phone UI

You can configure the language you use for inputting on the phone by setting the Input

Customizing Your Phone

Language option. The default input language setting is English. You can change this setting
using the IP Phone UI or the Aastra Web UI.

Example

Preferences

1. Tones

2. Contrast Level

3. Speed Dial Edit

4. Live Dialpad

5. Set Audio

6. Time and Date

7. Language

- Select

Done -

Language

1. Screen Language

2. Input Language

- Select

Done -

Language Option Input Language Option

IP Phone UI

Input Language

1. English

2. Français

3. Español

4. Deutsch

5. Italiano

Cancel -

Done -

Select an Input
Language

Use the following procedure to change the input language using the IP Phone UI.

1. Press on the phone to enter the Options List.

Options

2. Select Preferences.

3. Select Language.

48 Model 9480i CT IP Phone User Guide

4. Select Input Language.

Select the language you want to use when inputting text and characters into the IP Phone UI.
Valid values are:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

Note: Available input languages are dependent on the configuration enabled by

your System Administrator.

5. Press Done when you have selected an input language.

Aastra Web UI

Use the following procedure to set the input language using the Aastra Web UI.

1. Click Basic Settings->Preferences->Language Settings.

2. Select a language from the "Input Language" field. Setting this field allows you to specify

the language to use when entering text and characters in the Aastra Web UI and IP Phone UI.
Valid values are:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

Note: All languages may not be available for selection. The available input

languages are dependant on the configuration enabled by your System
Administrator.

3. Click to save your settings. The change is dynamic. The Aastra Web UI and IP Phone
UI allow you to enter text and characters in the language you selected.

Customizing Your Phone

Model 9480i CT IP Phone User Guide 49

Latin 2 Character Set

The 9480i CT includes support for ISO 8859-2 (Latin2) of multi-national languages when
displaying and inputing in the IP Phone UI and the Aastra Web UI.

UTF-8 is also compatible with XML encoding on the IP Phones.

The following table illustrates the Latin 2 character set used on the 9480i CT IP Phone.

Customizing Your Phone

50 Model 9480i CT IP Phone User Guide

User Password

Options

This category allows you to change the user password for your phone. Changing your password
ensures that only you can alter your phone settings, and helps keep your system secure. You can
change your user password using the IP Phone UI or the Aastra Web UI.

Setting a User Password

If you change the password Then you need to:

using the IP Phone UI, use that new password to log into

the Aastra Web UI.

using the Aastra Web UI, use that new password when

changing the user password via the
IP Phone UI.

Note: Valid values when creating or changing a password are 0 to 4294967295

(integers only; symbols and alpha characters are not allowed). Default password is
an empty string "" (field is blank).

IP Phone UI

Note: If required, use the following keys while entering a password:

• Backspace softkey moves cursor back a space and deletes characters

• Clear softkey clears entire field of all characters

• Quit softkey cancels the password changing process without saving.

1. Press on the phone to enter the Options List.

Options

2. Select User Password and press Select.

3. At the "Current Password:" prompt, enter the current user password and press Enter.

4. At the "New Password:" prompt, enter the new user password and press Enter.

5. At the "Re-enter Password:" prompt, re-enter the new user password and press Enter.

A message, "Password Changed" displays on the screen.

Customizing Your Phone

Model 9480i CT IP Phone User Guide 51

.

Aastra Web UI

1. Click Operation->User Password.

2. In the "Current Password" field, enter the current user password.

Note: By default, the user name is “user” (all lowercase) and the password field is

left blank.

Customizing Your Phone

3. In the "New Password" field, enter the new user password.

4. In the "Password Confirm" field, enter the new user password again.

5. Click to save your changes.

52 Model 9480i CT IP Phone User Guide

Resetting a User Password

If you forget your password, you can reset it and enter a new password. The reset user password
feature resets the password to the factory default which is blank (no password).

You can reset a user password using the Aastra Web UI only.

Note: Valid values when creating or changing a password are 0 to 4294967295

(integers only; symbols and alpha characters are not allowed). Default password is
an empty string "" (field is blank).

Reset a User Password

Use the following procedure to reset a user password.

Aastra Web UI

1. Click Operation->Phone Lock.

2. In the "Reset User Password" field, click .

The following screen displays.

3. In the "Current Password" field, leave this blank.

4. In the "New Password" field, enter a new password.

5. In the "Password Confirm" field, re-enter your new user password.

6. Click to save your settings.

Customizing Your Phone

Model 9480i CT IP Phone User Guide 53

Restarting Your Phone

Options

You may want to restart your phone to check for updates on the server. You may occasionally
need to restart your phone to set changes or updates to your phone or network settings. You
may also need to restart your phone if you have been asked to do so by your System
Administrator, or should you experience any unexpected behavior.

IP Phone UI

1. Press the button on the phone to enter the Options List.

Options

2. Select Restart Phone.

3. When the prompt, "Are you sure you wish to restart the phone?" appears, press the Restart
softkey. If you do not wish to restart your phone, press Cancel.

Note: Your phone is out of service temporarily during the restart and downloading

process.

Customizing Your Phone

Aastra Web UI

1. Click Operation->Reset.

2. Click

.

3. Click OK at the confirmation prompt.

54 Model 9480i CT IP Phone User Guide

Phone Lock

Options

Options

You can lock your phone to prevent the phone from being used or configured. You can lock the
phone using any of the following:

• At the path Options->Phone Lock on the IP Phone UI.

• At the path Operations->Phone Lock on the Aastra Web UI.

• At a configured key on the phone. For more information about configuring a Lock/Unlock key
on your phone, see “Phone Lock Key” on page 128.

In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following:

• Reset a user password. Clicking on the “Reset” button in the “Reset User Password” field
displays a screen that allows you to enter and save a new user password.

• Set an emergency dial plan. An emergency dial plan can be 911, 999, 112, 110 or all of the
above. The default emergency dial plan is 911|999|112|110.

The following procedures describe locking the phone, setting an emergency dial plan, and
resetting the user password.

Locking/Unlocking a Phone

Use the following procedures to lock an IP phone and prevent it from being used or configured.

IP Phone UI

Lock the Phone

1. Press on the phone to enter the Options List.

Options

2. Select Phone Lock and press Select.

3. At the "Lock the phone?" prompt, press Lock.

The message "Phone is locked" displays.

Unlock the Phone

1. Press on the phone to enter the Options List.

Options

2. At the prompt, "To unlock the phone", enter your user password and press Enter.
The phone unlocks.

Customizing Your Phone

Model 9480i CT IP Phone User Guide 55

Aastra Web UI

1. Click Operation->Phone Lock.

Lock the Phone

2. In the "Lock the Phone?" field, click .
The phone locks dynamically and displays the following message:

Customizing Your Phone

"Phone is locked".

Unlock the Phone

3. Click Operation->Phone Lock.

4. In the "Unlock the Phone?" field, click .

The phone unlocks dynamically and displays the following message:
"Phone is unlocked".

56 Model 9480i CT IP Phone User Guide

Defining an Emergency Dial Plan

Public telephone networks in countries around the world have a single emergency telephone
number (emergency services number), that allows a caller to contact local emergency services for
assistance when required. The emergency telephone number may differ from country to country. It
is typically a three-digit number so that it can be easily remembered and dialed quickly. Some
countries have a different emergency number for each of the different emergency services.

You can specify the digits to dial on the IP phone for contacting emergency services. Once you
specify the emergency number(s) on the phone, you can dial those numbers directly on the dial pad
when required and the phone automatically dials to those emergency services.

Note: Contact your local phone service provider for available emergency numbers

in your area.

The following table describes the default emergency numbers on the IP phones.

Emergency
Number

911 A United States emergency number
999 A United Kingdom emergency number
112 An international emergency telephone number for GSM mobile phone

110 A police and/or fire emergency number in Asia, Europe, Middle East, and

Description

networks.
In all European Union countries it is also the emergency telephone
number for both mobile and fixed-line telephones.

South America.

Customizing Your Phone

You can set the emergency dial plan using the Aastra Web UI.

Model 9480i CT IP Phone User Guide 57

Define an Emergency Dial Plan

Use the following procedure to specify the numbers to use on your phone for dialing emergency
services in your area.

Aastra Web UI

1. Click Operation->Phone Lock.

2. In the "Emergency Dial Plan" field, enter the 3-digit number used in your local area to

Customizing Your Phone

contact emergency services. For multiple numbers, enter a “|” between each emergency
number. For example:

911|110

Default for this field is 911|999|112|110.

3. Click to save the emergency dial plan to your phone.

Reference

For more advanced options you can set on your phone, see “Additional Features” on page 226.

58 Model 9480i CT IP Phone User Guide

Line Keys and Softkeys

This section describes the Multiple Line/Call Appearance Keys (L1, L2, L3, and L4) located
below the navigation keys on the phone..

Goodbye

Hold Redial

1

4

798

*

ABC DEF

362

GHI JKL MNO

5

PQRS

TUV

0

#

Options

WXYZ

Multiple Line and Call Appearances

The 9480i CT has 4 hard line/call appearance buttons each with a corresponding status light.

These line/call appearance buttons and lights can represent physical lines, calls for your extension
or calls from a group that your extension is part of. By pressing a line/call appearance button, you
connect to the line or a call it represents. The line/call appearance light indicates the status of that
line or call. When the phone is taken off-hook, the phone automatically selects a line for you.

Xfer Icom

Conf Services

L1

L3

L2

9480i

L4

Softkeys

Multiple Line/
Call Appearance
Keys

Line Keys and Softkeys

Line/Call Appearance Light Behavior Line/Call Appearance Status

Off Idle line or no call activity
Light flashes quickly Ringing
Light is solid Connected
Light flashes slowly Hold

When you have more than one call, you can use the left and right navigation buttons (3 and 4) to
scroll left and right to the different call information. Icons 3 and 4 appear if there is call
information either left, right or both sides of the current information you are viewing.

The display shows which line the call information is referring to (L1, L2, L3, L4 etc.), the Caller
ID information (name and number, if available), the call status (Connected, Ring, Hold, etc.) and
the timer specific to that call.

Model 9480i CT IP Phone User Guide 59

Softkeys

Your 9480i CT has 6 multi-functional, state-based softkeys with up to 20 programmable
functions.

WebApps

Softkeys

(state-based)

You can use the Aastra Web UI only, to configure key functions.

Line Keys and Softkeys

The following table lists the functions you can set on the softkeys and provides a description for
each function,

Key Function Description

None Indicates no setting for the key.
Line Indicates the key is configured for line use.
Speeddial Indicates the key is configured for speeddial use. You can also

Do Not Disturb Indicates the key is configured for "do not disturb" on the phone.
Busy Lamp Field (BLF) Indicates the key is configured for Busy Lamp Field (BLF) use. User can

BLF List Indicates the key is configured for BLF list use. User can dial out on a

Auto Call Distribution (ACD) (For Sylantro Servers)

Directed Call Pickup (DCP)/

Group Call Pickup (GCP)
XML Indicates the key is configured to accept an XML application for

WebApps

(Key 1 by default)

configure a prefix for a speeddial number.

dial out on a BLF configured key.
(Maximum of 50 BLFs allowed on 536M Expansion Module.)

BLF List configured key.

Indicates the key is configured to allow the Sylantro server to distribute
calls from a queue to registered IP phone users (agents).

(For Sylantro Servers)
Indicates the key is configured to allow you to intercept - or pickup - a
call on a monitored extension(s).

accessing customized XML services. You can also specify an XML key
URL for this option.

Indicates the key is pre-programmed to access an Aastra XML-based
application called, “xml.myaastra.com“. You can access WebApps by
pressing the applicable function key, or by pressing the Services key
and selecting the WebApps option.

60 Model 9480i CT IP Phone User Guide

Key Function Description

Flash Indicates the key is set to generate a flash event when it is pressed on

the 9480i CT. The IP phone generates flash events only when a call is
connected and there is an active RTP stream (for example, when the
call is not on hold).

Sprecode Indicates the key is configured to automatically activate specific

services offered by the server. For example, if the sprecode value of *82
is configured, then by pressing the Sprecode key, *82 automatically
activates a service provided by the server. Contact your System
Administrator for available services.

Park Indicates the key is configured to park incoming calls when pressed.
Pickup Indicates the key is configured to pick up parked calls when pressed.
Last Call Return (lcr) Indicates the key is configured for “last call return” when pressed.
Call Forward Indicates the key is configured as a Call Forward key. When pressed,

the IP Phone UI displays the Call Forward menus.

BLF/Xfer Indicates the key is configured as a simplified BLF key and a transfer

key. You can use this key to perform the BLF function, or you can use it
as a transfer key to transfer calls.

Speeddial/Xfer Indicates the key is configured as a simplified speeddial key and a

transfer key. You can use this key to perform speeddial functions, or you
can use it as a transfer key to transfer calls.

Speeddial/Conf Indicates the key is configured as a speeddial key and a conference

key. You can use this key to speeddial from within a conference call,
and add the new call directly to the conference.

Services Indicates the key is set to access Services, such as, Directory List,

Callers List, Voicemail, or any other XML applications set up by your
System Administrator.

Directory Indicates the key is configured to access the Directory List.

Note: At the idle screen on the phone, you can also press the UP arrow

to enter the Directory List.

Callers List Indicates the key is configured to access the Callers List.

Line Keys and Softkeys

Note: At the idle screen on the phone, you can also press the DOWN

arrow to enter the Callers List.

Intercom Indicates the key is configured to be used for intercom calls.
Phone Lock Indicates the key is configured as a phone lock key, allowing you to

press this key to lock/unlock the phone.

Paging Indicates the key is configured as a Paging key. When pressed, the

phone can send Real Time Transport Protocol (RTP) streams from a
pre-configured multicast address without involving SIP signaling. You
can also receive RTP streams from pre-configured multicast addresses
(can specify up to 5 addresses) using the "Paging Listen Addresses" at
the path, Basic Settings->Preferences->Group Paging RTP Settings
in the Aastra Web UI. For more information about setting this parameter,
see “Group RTP Paging (receives RTP streams)” on page 250.

Empty Indicates the key has no function assigned.

Model 9480i CT IP Phone User Guide 61

Keys can also be set up to quickly to access features such as Call Return (*69) or Voicemail.

Note: Quick access features like Call Return and Voicemail must first be configured on

your PBX in order to work on your phone. See your System Administrator for more
information.

State-Based Softkey

On the 9480i CT softkeys, you can configure a specific state to display when a softkey is being
used.

WebApps

Line Keys and Softkeys

Softkeys

(state-based)

The following table describes the states available to configure for the softkeys.

State Description

idle The phone is not being used.
connected The current line is in an active call (or the call is on hold).
incoming The phone is ringing.
outgoing The user is dialing a number, or the far-end is ringing.
busy The current line is busy because the line is in use or the line is set as “Do Not Disturb”.

The following table identifies the applicable default states for each softkey type on the IP phone.

Softkey Type Default States

None All states disabled.
Line idle, connected, incoming, outgoing, busy
Speeddial idle, connected, incoming, outgoing, busy
DND idle, connected, incoming, outgoing, busy
BLF idle, connected, incoming, outgoing, busy
BLF List idle, connected, incoming, outgoing, busy
Auto Call Distribution (ACD) idle
Directed Call Pickup (DCP)

idle, connected, incoming, outgoing, busy

Group Call Pickup (GCP)

62 Model 9480i CT IP Phone User Guide

Softkey Type Default States

XML idle, connected, incoming, outgoing, busy
WebApps idle, connected, incoming, outgoing, busy
Flash All states disabled.
Sprecode connected
Park connected
Pickup idle, outgoing
Last Call Return idle, connected, incoming, outgoing, busy
Call Forward idle, connected, incoming, outgoing, busy
BLF/Xfer idle, connected, incoming, outgoing, busy
Speeddial/Xfer idle, connected, incoming, outgoing, busy
Speeddial/Conf idle, connected, incoming, outgoing, busy
Services idle, connected, incoming, outgoing, busy
Directory idle, connected, incoming, outgoing, busy
Callers List idle, connected, incoming, outgoing, busy
Intercom idle, connected, incoming, outgoing, busy
Phone Lock All states disabled.
Paging All states disabled.
Empty idle, connected, incoming, outgoing, busy

In the Aastra Web UI, the operational states for each softkey display enabled. To disable a state,
you uncheck the box for that state.

Key Display Behavior

On the 9480i CT IP Phone, you can configure up to 20 functions on the softkeys. If you have no
softkeys configured on the IP Phone, and you assign softkey functions to higher number keys in
the Aastra Web UI, the key functions automatically appear in the first available position on the
LCD display.

For example, if softkeys 1 through 20 are set to "None", and you set softkey 12 as the following:

Type: speeddial
Label: LAB
Va lu e: 3456

after saving the settings, the "LAB" label actually appears in position 1 of the LCD.
A softkey function of "none" does not display on the idle screen at all.

Line Keys and Softkeys

Model 9480i CT IP Phone User Guide 63

The following illustrations show the configuration of Key 12 and how that key displays on the
phone.

Line Keys and Softkeys

Key 12 configured as a speeddial

Key 12 displays in
softkey position 1
on the phone

L1

Sat Jan 1 12:18am

- LAB

John Smith

64 Model 9480i CT IP Phone User Guide

Line Key

You can set a softkey to act as a line/call appearance key on the 9480i CT. This key acts as a line
that behaves the same as a hard line key (L1, L2, L3, and L4). For more information about the
behavior of line keys, see “Multiple Line and Call Appearances” on page 59.

If you configure line keys for the softkeys, the status of the lines/call appearance keys appear on
the phone’s display as shown in the following image.

1

L5
L6
L7

Sat Jan 1 12:18am

Services
Dir
Callers

John Smith

L8
L9

Icom

Icons next to the softkeys on the phone’s display indicate the status for that line or call. The
following table provides a description for each icon.

Softkey Line/Call Appearance Lights

Icon Definition

Activity

Idle

Connected

Ringing

On Hold

Light

Solid

Solid

Flashing

Flashing

There is no call activity for the line/call appearance
softkey.

A call is connected to your phone on this
line/call appearance softkey.

The equivalent on a line/call appearance hard key
is a solid green light.

A call is ringing at your phone on this line/call
appearance softkey.

The equivalent on a line/call appearance hard key
is a fast flashing green light.

A call is on hold on your phone on this line/call
appearance softkey.

The equivalent on a line/call appearance hard key
is a slow flashing green light.

Line Keys and Softkeys

Depending on how the phone has been configured, the maximum number of total line/call
appearances that can be configured is 9 (4 line/call appearance hard keys plus 5 softkeys). If all
line/call appearances have been set up between two different numbers, a total of 8 lines can be
configured.

Model 9480i CT IP Phone User Guide 65

This means that when all line/call appearances are in use, 1 call is connected while the rest are
on hold. No further outgoing or incoming calls can be made until one of the line/call
appearances becomes available.

In active states, such as ringing, conference, connected, etc., all softkeys disappear except
softkeys that have been set up as line/call appearances, and any context dependent softkeys
required for the active state, such as the Drop softkey in the connected state. Typically, context
dependent softkeys appear in the top left position and all line/call appearance softkeys appear in
the remaining positions.

Note: In some situations, such as during a conference call, the line/call appearance

softkeys may overwrite some of the context dependent softkeys. In this case, instead
of the Previous and Next softkeys, up or down icons,
display. By using the
functionality as the Previous and Next softkeys.

You use the Aastra Web UI to set a softkey as a line.

Line Keys and Softkeys

5 and 2 appear on the

5 and 2 navigation keys, you can access the same

66 Model 9480i CT IP Phone User Guide

Configuring a Line Key

You can set a key as an additional line on the 9480i CT. The key acts as a line that behaves the
same as a hard line key. For more information about the behavior of line keys, see “Multiple Line

and Call Appearances” on page 59.

You use the Aastra Web UI to set a key as a line.

Aastra Web UI

Use the following procedure to set a key to function as a line.

1. Click Operation->Softkeys and XML.

Softkeys

2. Select from "Key 1" through "Key 20".

3. In the "Type" field, select Line to apply to the softkey.

4. In the "Label" field, enter a label to apply to this softkey.

5. In the "Line" field, select a line to apply to this softkey.

Valid values are 5 through 9.

6. Check (enable) or uncheck (disable) the states you want to apply to this softkey.

7. Click to save your changes.

Model 9480i CT IP Phone User Guide 67

Line Keys and Softkeys

Creating a Speeddial Key

The normal function of the speeddial option allows you to dial a number quickly by pressing a
key configured for speeddialing. You can program the keys on the 9480i CT to speeddial outside
numbers, dial directly to another person’s line or extension, or set up to quickly access features
such as Caller ID (*69), Voicemail.

The speeddial function can be set using the IP Phone UI or the Aastra Web UI.

Note: You can use a speeddial key while on an active call by placing the active call

on hold first, and then pressing the speeddial key.

You can create speeddial keys using any of the following methods:

• Using the Aastra Web UI at the paths:

- Operation->Softkeys and XML

• Using the IP Phone UI at the path, Options->Preferences->Speed Dial Edit

Line Keys and Softkeys

• By pressing and holding a softkey or keypad key.

Speeddial Prefix

The speeddial feature also allows you to specify a preset string of numbers followed by a “+”
that the phone dials automatically after pressing the speeddial key. You can use this feature for
numbers that contain long prefixes.

For example, if you had the following speeddial configuration in the Aastra Web UI:

Key 1

Type=speeddial
Label=Europe Office
Va lu e=1234567+
Line=2

then, after you press key 1 on the phone, the prefix number displays on the phone screen. The
phone proceeds to dial the prefix number automatically and pauses for you to enter the
remaining phone number using the keypad on the phone.

You can save up to 30 speeddial numbers on the 9480i CT.

Use the following procedures to set speeddial on the 9480i CT IP phone.

68 Model 9480i CT IP Phone User Guide

Press-and-Hold to Create a Speeddial (applicable to softkeys and keypad keys)

IP Phone UI

Pressing and holding down a softkey or keypad key on the phone initiates a speeddial feature.

Note: When creating a speeddial key from the IP Phone UI, you must select a

softkey or keypad key that has no preassigned function (key must be set to None or
Empty.) If you press and hold a keypad key that is already configured as a speeddial,

the speeddial information displays on the screen for you to edit.

1. Press a softkey or keypad key for 3 seconds.

The screen displays the following:

Enter Name:

Enter Number:

Line: 1

- Save

- Backspace

- ABC

Cancel -

Note: You can press the "Cancel" softkey at anytime during the speeddial

programming to cancel and not save the speeddial information.

2. In the "Enter Name:" field, enter a name to apply to the speeddial key.
Use the keypad keys to enter the name. Continue to press the keypad keys to access the next
letter for that key (i.e. press 2 three times to access C). Press 4 to move to the next space, or
wait for the cursor to automatically advance to the next position. To insert a space between
letters, press 4. To backspace and erase a mistake, press the Backspace softkey.

Note: The phone automatically uses an uppercase letter for the first letter of each

word and a lowercase letter for all subsequent letters in the word. If necessary, use
the "ABC 4" softkey to specify uppercase letters or lowercase letters when entering
the name.

You can enter up to 16 letters in the "Enter Name:" field.

3. Press the 2 key to move to the next field.

Line Keys and Softkeys

Model 9480i CT IP Phone User Guide 69

4. In the "Enter Number:" field, enter a number. for the speeddial key using the keypad keys.
You can enter up to 16 numbers in the "Enter Number:" field

Enter Name:

John Smith

Enter Number:

Line: 1

- Save

- Backspace

- 123

Cancel -

Note: When in the "Enter Number:" field, the phone automatically switches to the

numbers softkey.

5. Press the 2 key to move to the next field.

6. In the "Line:" field, select a line to apply to the speeddial key.

Line Keys and Softkeys

This is the line that the phone opens to dial the number after you press the speeddial key. By
default, the phone uses Line 1 for the speeddial key. If you want to use a different line, press
the "Change" softkey, or press the

7. Press the "Save" softkey to save the speeddial information to the speeddial key you selected.

Note: To delete or remove a speeddial configuration from the phone, you can press

the Remove key.

Enter Name:

John Smith

Enter Number:

555-6789

Line: 1

- Save

- Backspace

- 123

4 key to select another line.

Change -

Cancel -

70 Model 9480i CT IP Phone User Guide

Creating a Speeddial Using the Speed Dial Edit Option

Options

You can use the IP Phone UI at the path, Options->Preferences->Speeddial Edit, to create a
speeddial key.

IP Phone UI

1. Press on the phone to enter the Options List.

Options

2. Select Preferences and press Select.

3. Select Speed Dial Edit and press Select.

The following prompt displays:
"Press SD button"

All current speeddial key LEDs flash RED for softkeys. All other function key LEDs turn off,
during this process. After you press a speeddial key for editing, the phone restores all key
LEDs to their previous state.

Note: If you select a key that is currently set as a speeddial key, the speeddial

information displays for you to edit.

4. Press a non-configured softkey or keypad key. The following screen displays:

Enter Name:

Enter Number:

Line: 1

- Save

- Backspace

- ABC

Cancel -

Line Keys and Softkeys

Note: You can press the "Cancel" softkey at anytime during the speeddial

programming to cancel and not save the speeddial information.

5. In the "Enter Name:" field, enter a name to apply to the speeddial key.
Use the keypad keys to enter the name. Continue to press the keypad keys to access the next
letter for that key (i.e. press 2 three times to access C). Press 4 to move to the next space, or
wait for the cursor to automatically advance to the next position. To insert a space between
letters, press 4. To backspace and erase a mistake, press the Backspace softkey.

Model 9480i CT IP Phone User Guide 71

Note: The phone automatically uses an uppercase letter for the first letter of each

word and a lowercase letter for all subsequent letters in the word. If necessary, use
the "ABC 4" softkey to specify uppercase letters or lowercase letters when entering
the name.

You can enter up to 16 letters in the "Enter Name:" field.

6. Press the 2 key to move to the next field.

7. In the "Enter Number:" field, enter a number. for the speeddial key using the keypad keys.

You can enter up to 16 numbers in the "Enter Number:" field

Line Keys and Softkeys

Note: When in the "Enter Number:" field, the phone automatically switches to the

numbers softkey.

Enter Name:

John Smith

Enter Number:

Line: 1

- Save

- Backspace

- 123

.

Cancel -

8. Press the 2 key to move to the next field.

9. In the "Line:" field, select a line to apply to the speeddial key.

Enter Name:

John Smith

Enter Number:

555-6789

Line: 1

- Save

- Backspace

- 123

Change -

Cancel -

This is the line that the phone opens to dial the number after you press the speeddial key. By
default, the phone uses Line 1 for the speeddial key. If you want to use a different line, press
the "Change" key, or press the

4 key to select another line.

10. Press the "Save" softkey to save the speeddial information to the speeddial key you selected.

Note: To delete or remove a speeddial configuration from the phone, you can press

the Remove key.

72 Model 9480i CT IP Phone User Guide

Creating a Speeddial Key Using the Softkeys

Aastra Web UI

Use the following procedure to set a key to function as a speeddial.

1. Click Operation->Softkeys and XML.

Softkeys

2. Select from "Key 1" through "Key 20".

3. In the "Type" field, select Speeddial to apply to the softkey.

4. In the "Label" field, enter a label to apply to this softkey.

5. In the "Val ue " field, enter the phone number, extension, or speeddial prefix to apply to this

key. If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix
number (for example, "123456+").

6. In the "Line" field, select a line to apply to this softkey.
Valid values are 1 through 9.

7. Check (enable) or uncheck (disable) the states you want to apply to this softkey.

8. Click to save your changes.

Line Keys and Softkeys

Model 9480i CT IP Phone User Guide 73

Creating Speeddial Key Using “Keypad Speeddial” in the Aastra Web UI

Aastra Web UI

1. Click Operation->Keypad Speeddial..

Line Keys and Softkeys

2. Select from "Digit 1" through "Digit 9".

3. In the input box, enter the phone number, extension, or speeddial prefix to apply to this Digit

key. If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix
number (for example, "123456+").

4. Click to save your changes.

74 Model 9480i CT IP Phone User Guide

Editing Speeddial Keys

Options

On the 9480i CT, you can edit a speeddial key using any of the following methods:

• Using the Aastra Web UI at the path:

- Operation->Softkeys and XML

• Using the IP Phone UI at the path:

- Options->Preferences->Speed Dial Edit

The following illustration shows the path in the 9480i CT IP Phone UI for editing a speeddial key.

Preferences

1. Tones

2. Contrast Level

3. Speed Dial Edit

4. Live Dialpad

5. Set Audio

6. Time and Date

7. Language

Select

Done

Speed Dial Edit Option

Speed Dial Edit:
Press SD button

Press the Speeddial Key
(LED for Speeddial Key
flashes)

Enter Name:

John Smith

Enter Number:

555-1212

Line: 1

Save
Backspace
ABC

Remove

Cancel

Edit and Save the
Speeddial

IP Phone UI

Use the following procedure to edit a speeddial key from the IP Phone UI.

Note: *A speeddial key must be already configured on the phone to edit the key.

1. Press on the phone to enter the Options List.

Options

2. Select Preferences.

Line Keys and Softkeys

3. Select Speed Dial Edit.

All current speeddial key LEDs flash RED for softkeys. All other function key LEDs turn off,
during this process. After you press a speeddial key for editing, the phone restores all key
LEDs to their previous state.

Model 9480i CT IP Phone User Guide 75

4. Press a speeddial key you want to edit.

The speeddial edit screen displays.

Notes:

1. If a number on the keypad is setup as a speeddial key, pressing the applicable
number in the speeddial editing process also displays the speeddial edit screen. The
edit screen allows you to change the Speeddial Number and Line setting.

2. If you press a key that is NOT setup as a speeddial key, the phone displays an
“Invalid Key” message. However, if you press-and-hold an empty digit key, softkey,
or expansion module key set to "NONE", it initiates the “Add a Speeddial Key”
process allowing you to setup a new speeddial key. For more information, see

“Press-and-Hold to Create a Speeddial (applicable to softkeys and keypad keys)” on
page 69.

5. Edit the speeddial information as applicable and press SAVE.

Notes:

1. You can cancel out of the speeddial editing process at any time without saving,
by pressing the key, or the Cancel key.

Goodbye

Line Keys and Softkeys

2. You can delete a speeddial key by pressing the Remove key.

76 Model 9480i CT IP Phone User Guide

Editing a Speeddial on a Softkey

Aastra Web UI

1. Click Operation->Softkeys and XML..

2. Select the key configured for speeddial.

3. In the "Va lu e" field, edit the phone number, extension, or speeddial prefix to apply to this hard

key. If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix
number (for example, "123456+").

4. If required in the "Line" field, select a line for which to apply the speeddial to. Valid values are
1 through 9.

5. Click to save your changes.

Note: You can delete a speeddial key by removing the information from the

"Val ue " field.

Line Keys and Softkeys

Model 9480i CT IP Phone User Guide 77

Editing a Speeddial Key Using “Keypad Speeddial” in the Aastra Web UI

Aastra Web UI

1. Click Operation->Keypad Speeddial..

Line Keys and Softkeys

2. Select from "Digit 1" through "Digit 9".

3. In the input box, edit the phone number, extension, or speeddial prefix for this Digit key. If

you enter a speeddial prefix, you must enter the "+" character at the end of the prefix number
(for example, "123456+").

4. Click to save your changes.

78 Model 9480i CT IP Phone User Guide

"Do not Disturb" (DND) Key

The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function
allows you to turn "do not disturb" ON and OFF.

Note: You can configure DND using the Aastra Web UI only.

If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how
your System Administrator set up the configuration server. The second line on the screen of the IP
phone shows when DND is set.

If the phone shares a line with other phones, only the phone that has DND configured is affected.

You can set DND on the softkeys using the Aastra Web UI only. DND is not configurable from the
IP phone UI.

Configuring a "Do Not Disturb" Key

Aastra Web UI

Use the following procedure to set a key to function as "Do Not Disturb".

1. Click Operation->Softkeys and XML.

Line Keys and Softkeys

Model 9480i CT IP Phone User Guide 79

Softkeys

2. Select from "Key 1" through "Key 20".

3. In the "Type" field, select Do Not Disturb to apply to the softkey.

4. Check (enable) or uncheck (disable) the states you want to apply to this softkey.

5. Click to save your changes.

Line Keys and Softkeys

80 Model 9480i CT IP Phone User Guide

Busy Lamp Field (BLF) Key

The BLF feature on the IP phones allows a specific extension to be monitored for state changes.
BLF monitors the status (busy or idle) of extensions on the IP phone.

Note: The BLF setting is applicable to the Asterisk server only.

Example

A Supervisor configures BLFs on his phone for monitoring the status of a worker’s phone use
(busy or idle). When the worker picks up his phone to make a call, a busy indicator on the
Supervisor’s phone shows that the worker’s phone is in use and busy.

On the 9480i CT, the busy and idle indicators show on the IP phone screen display next to the key
programmed for BLF functionality. When the monitored user is idle, an icon with the handset
on-hook shows next to the BLF key. When the monitored user is on an active call, a small
telephone icon is shown with the handset off-hook.

Note: You can also use a BLF configured key to dial out. Contact your System

Administrator for more information

Model 9480i CT IP Phone User Guide 81

Line Keys and Softkeys

Configuring a BLF Key

Aastra Web UI

1. Click Operation->Softkeys and XML.

Line Keys and Softkeys

Softkeys

2. Select from "Key 1" through "Key 20".

3. In the "Type" field, select BLF to apply to the softkey.

4. In the "Label" field, enter a label to apply to this softkey.

5. In the "Val ue " field, enter the phone number or extension you want to monitor.

6. In the "Line" field, select a line for which to apply this softkey.

Valid values are 1 through 9.

7. Check (enable) or uncheck (disable) the states you want to apply to this softkey.

8. Click to save your changes.

82 Model 9480i CT IP Phone User Guide

BLF List Key

(For use with the BroadSoft Broadworks Rel 13 or higher platform only).

The BLF\List feature on the IP phones is specifically designed to support the BroadSoft
Broadworks Rel 13 Busy Lamp Field feature.

This feature allows the IP phone to subscribe to a list of monitored users defined through the
BroadWorks web portal.

Note: Your System Administrator must have BLF List enabled on the BroadWorks

Server. Contact your System Administrator for more information.

In addition to monitoring the idle and busy state, the BLF\List feature also supports the ringing
state. When the monitored user is idle, there is a small telephone icon shown with the handset
on-hook. When the monitored user is on an active call, a small telephone icon is shown with the
handset off-hook.

Note: You can use a BLF\List configured key to dial out.

Example

A receptionist has a 9480i CT running Broadsoft firmware that subscribes to a list of extensions
from the BroadWorks Application Server. On the 9480i CT, the key LEDs illuminate either
flashing, solid, or turn off depending on the state of those extensions.

Note: The Broadworks BLF feature is not the same as the Broadworks Shared Call

Appearance (SCA) feature and does not permit call control over the monitored
extension.

Configuring a BLF List Key

The BLF List function can be configured on the 9480i CT using the Aastra Web UI only.

If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Softkeys
and XML->Services. The BLF List URI is the name of the BLF list defined on the BroadSoft
BroadWorks Busy Lamp field page for your particular user. For example,
[e-mail]. The value of the BLF\List URI parameter must match the
list name configured. Otherwise, no values display on the 9480i CT screen and the feature is
disabled.

Line Keys and Softkeys

Model 9480i CT IP Phone User Guide 83

Aastra Web UI

Use the following procedure to set a key to function as "BLF List".

1. Click Operation->Softkeys and XML.

Line Keys and Softkeys

Softkeys

2. Select from "Key 1" through "Key 20".

3. In the "Type" field, select "BLF\List" (BroadSoft BroadWorks).

Note: The "Label" and "Value" field are not required. The BroadWorks BLF List

name is configured in the "BLF List URI" field instead.

4. In the "Line" field, select a line number that is actively registered to the appropriate SIP
proxy you are using.

5. Check (enable) or uncheck (disable) the states you want to apply to this softkey.

6. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft

BroadWorks Busy Lamp field page for your particular user. For example,
[e-mail].

Note: Contact your System Administrator for the BLF List URI.

7. Click to save your changes.

84 Model 9480i CT IP Phone User Guide

Automatic Call Distribution (ACD) Key (for Sylantro Servers)

The 9480i CT supports Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature
allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).

To use the ACD feature on an IP phone, you must first configure an ACD softkey. When you want
to subscribe to a queue (in order to receive incoming calls), you press the ACD key and the IP
phone UI prompts you to specify the following information:

• User ID: the phone number(s) used to login into the queue.

• Password: the password used to login to the queue.

• Available/unavailable: Shows the current status of the IP phone. Specifies if the IP phone
user is available/unavailable to receive a call from the queue.

Note: Your System Administrator must provide you with your User ID and

Password to access the applicable phone queue.

After creating an ACD key, you are ready to receive calls from a queue on the server. You must
press the ACD key and then log in by entering your User ID and Password. An "Available" softkey
displays allowing you to make your phone available to accept these calls.

When you are on an active call, or you miss a call, the server automatically changes the phone’s
status to unavailable. The server updates it’s database with this new information and no longer
distributes calls to the phone. The phone remains in this "unavailable" state until:

• you make yourself “available” again by pressing the "Available" softkey.

• an ACD timer expires (set by your System Administrator).

You can also choose to manually change the phone status to unavailable by pressing the
"Unavailable" softkey on the phone.

Note: It is recommended you configure no more than a single ACD softkey or

expansion module key per IP phone.

Line Keys and Softkeys

Model 9480i CT IP Phone User Guide 85

Configuring an Automatic Call Distribution (ACD) Key

Aastra Web UI

Use the following procedure to configure ACD on the 9480i CT IP Phone. The procedure shows
the softkey screens as an example.

1. Click Operation->Softkeys and XML.

Line Keys and Softkeys

Softkeys

2. Select from "Key 1" through "Key 20".

3. In the "Type" field, select "Auto call distribution".

4. In the "Label" field, enter a label to apply to this ACD key.

5. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1
through 9.

6. Check (enable) or uncheck (disable) the idle state for this softkey.

7. Click to save your changes.

86 Model 9480i CT IP Phone User Guide

Using the ACD Feature on your IP Phone

The ACD feature allows you to login to a phone queue in order to receive distributed calls on your
IP phone. To login to a phone queue, you must preconfigure an ACD softkey on your IP Phone as
described in the previous procedure.

Your Administrator sets up the queue that you access when you press the ACD Key. Contact your
System Administrator for more information.

When you press the ACD Key, the phone prompts you to enter a User ID and Password to login
into the queue. Once logged in, you can make your phone “available” or “unavailable” to take calls
by pressing the Available/Unavailable Key (2). The server monitors your IP phone status. When
you set the IP phone to “available,” the server begins distributing calls to your phone. When you
set the IP phone to “unavailable,” the server temporarily stops distributing calls to your phone.

The LED for the ACD Key shows the current status of your phone.

ACD LED Table

This LED changes when you log into the phone queue and are available to take calls. The LED
changes again when you are busy with an active call. The table below shows the status of the LED
as they may appear on your IP phone.

Phone
Model

9480i CT Solid Red LED

Status: Logged In
and Available Status: Unavailable Logged Out

icon

Blinking Red LED
Blinking icon

No LED

icon

Line Keys and Softkeys

Model 9480i CT IP Phone User Guide 87

Using the ACD Key

Use the following procedure to log into a phone queue from your IP phone.

IP Phone UI

1. Check with your Administrator to verify the queue linked to your ACD Key.

2. Press the ACD Key on your IP phone. The LCD displays the label of the ACD queue you

are accessing.

Line Keys and Softkeys

The "User ID" and "Password" prompts displays.

L1

Mon Jan 2 10:37am

o

Support

ACD: Support
User ID:

Password:

Backspace

Log In

Cancel

3. Using the keypad, enter your User ID (phone number provided by your System
Administrator).

4. Using the keypad, enter your Password (provided by your System Administrator) and press
the Log In Key.

Note: Use the Backspace softkey to move back a space and delete a character if

required. Use the Cancel softkey to cancel the ACD login.

Your phone logs into the queue on the server.

88 Model 9480i CT IP Phone User Guide

5. You are logged into the queue and the following screen displays.

ACD: Support

Available
Log Out

6. To allow your phone to be available in the queue, press the Available softkey.
The following screen displays.

ACD: Support

Unavailable
Log Out

If your IP phone status is set to “Available” then the server begins to distribute phone calls
from this queue to your IP phone. You must manually change the state to “Available” in order
to start receiving calls.

7. To temporarily stop receiving calls, press the press the Unavailable softkey.

If you are on a call (or miss a call that has been distributed to your phone), your phone status
automatically changes to "Unavailable". Your phone remains in the "Unavailable" state until
one of the following occurs:

• You use the IP Phone UI to manually switch the IP phone state back to

"Available"

or

• The availability “timer” for your IP phone expires. This only occurs if your Administrator

has configured an auto-availability timer on your IP phone. Contact your System
Administrator for more information.

8. To logout of the queue, press the Log Out softkey. The server no longer distributes phone calls
to your IP phone.

Line Keys and Softkeys

Model 9480i CT IP Phone User Guide 89

Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)

Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup (GCP)
features.

The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You
can configure this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP
phone. When you configure a DCP softkey, you specify the extension that you want to monitor.
Then, when the monitored extension receives a call, you press the DCP softkey to pick up the
call. If the monitored extension receives multiple incoming calls simultaneously, the IP Phone
UI displays a list of incoming calls. You select a call from this list, and are connected to the call.

When you configure a GCP softkey, you specify the ring group (for example, extensions 2200 -

2210) that you want to monitor for incoming calls. When an incoming call is received on any of

these extensions, the Operator presses the GCP softkey and is connected to the call. If multiple
incoming calls are received simultaneously, the Operator press the GCP softkey, selects an
extension from a list, and presses the Pickup softkey to answer the call.

Line Keys and Softkeys

Note: Your System Administrator must configure the extension range for the Group

Call Pickup feature. Contact your System Administrator for more information.

90 Model 9480i CT IP Phone User Guide